##
##
##
|Charity number:|Charity number:||1077566|||||
|---|---|---|---|---|---|---|---|
|Company|number:||03844929|||||
|Authorised|®ulated||by the Financial||Conduct Authority;||FRN: 617769|
|Registered|Office:||40 Tan Bank|||||
||||Wellington|||||
||||Telford|||||
||||TF1 1HW|||||
|Trustees/Directors||(at|31 March 2023)|||||
||||David Shelmerdine||||(Chair)|
||||Paul Clifford||||(Vice-Chair 8 Treasurer)|
||||Cllr Andrew
Burford|||||
||||Samuel Chilvers|||||
||||Timothy
Elliott|||||
||||Sherrel Fikeis|||||
||||Dipak Kothari OBE|||||
||||Cllr Gemma
Offland|||||
||||Julie Twynholm|||||
||||Rebecca Tindall||||(appointed 31"December 2022)|
|Key Personnel:|||Louise Cross||Chief Executive Officer|||
||||Alison Richards||Finance Manager|||
||||Richard Tonks||Advice Services and Quality Manager|||
|Accountants:|||James Holyoak|8|Parker|Ltd||
||||1 Knights
Court,|||||
||||Archers Way|||||
||||Battlefield,|||||
||||Shrewsbury,|||||
||||SY1 3GA|||||
##
##
|Objectives and Activities||||||
|---|---|---|---|---|---|
|1.1 Charitable
Objectives and Public Benefit|.|||||
|1.2 Strategic Priorities 2023/24
.|||||5|
|1.3 Staff and Volunteers|||||5|
|1.4 Provision ofServices|||||6|
|Achievements
and Performance||||||
|2.1 Working with Clients
...................||||....|8|
|2.2 Staffing|||||12|
|2.3 Quality
Monitoring
.|||||12|
|Financial
Review
.||||13||
|3.1 The Financial
Position|||||13|
|3.2 Principal
Funding Sources|||||13|
|3.3 Reserves
Policy|||||14|
|3.4 Investment
Policy .|||||14|
|3.5 Risk Management
.|||||14|
|Plans for Future Periods||||15||
|4.1 Strategic Priorities|||||15|
|4.2 Going Goncern
.|||||18|
|Information
on Fundraising
Practices||||19||
|5.1 Fundraising
Code ofPractice|||||19|
|Structure,
Governance
and Management||||19||
|6.1 Governing
Document|||||19|
|6.2 Organisational
Structure|||||19|
|6.3 Trustee Induction
and Training|||||20|
|6.4 Pay and Remuneration
ofSsenior Staff|.||||20|
|6.5 Related Parties
..................|||||20|
|Statement ofTrustees' Responsibilities||||21||
|Independent
Examiner's
Report to the Trustees||||22||
|Statement
ofFinancial Activities||||||
|Balance Sheet|||||24|
|Cash Flow Statement|||||26|
|Notes to the Financial Statements|||||26|
|Detailed Income and Expenditure
Accounts (Management||Information|Only)||40|
##
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|1.2|Strategic Priorities 2023/24|Strategic Priorities 2023/24||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|Advice||||||||||||
|We|will:|||||||||||
|||Improve access to our advice services,||||||||||
|||Increase the number ofclients we help.||||||||||
|||Maximise our reach and accessibility|||within||places and communities|||that need us the most.||
|People||||||||||||
|We|will:|||||||||||
|||Be a great place to work and volunteer.||||||||||
|Sustaina||bility||||||||||
|We|will:|||||||||||
|||Have a sustainable
funding|strategy.|||||||||
|||Retain our current grants and contracts||||but|plan|and generate|new|income to grow the service||
|||or mitigate the loss ofcontracts.||||||||||
|||Maintain
our high-quality
advice.||||||||||
|Advocacy||and Communications||||||||||
|We|will:|||||||||||
||Make sure the people who need||us most||are aware of our service||||and|help them to access our||
||services.|||||||||||
||Share the unique
work that we||do and the|||impact we make with our staff/volunteers,
funders,|||||and|
||stakeholders.|||||||||||
|Culture||||||||||||
|We|will:|||||||||||
||Be|a great partner to collaborate|with.|||||||||
||Embed equity,
diversity,
and inclusivity|||in|everything|||that we do,||||
||Continuously
reduce our environmental||||impact.|||||||
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|||||Unrestricted
Restricted|Unrestricted
Restricted|Total|Unrestricted|Restricted|Total|
|---|---|---|---|---|---|---|---|---|---|
|||||Funds|Funds|Funds|Funds|Funds|Funds|
|||||2023|2023|2023|2022|2022|2022|
|||Note||f|f|f|f|f|f|
|Income from:||||||||||
|Donations
and Legacies|||2|383||383|316||316|
|Charitable
activities|||3|232,630|543,413|776,043|236,206|401,330|637,536|
|Activities for generating||funds|4|10,729||10,729|3,140||3,140|
|investments|||5|4,364||4,364|2,703||2,703|
|Total income||||248,106|543,413|791,519|242,365|401,330|643,695|
|Expenditure
on:||||||||||
|Charitable
activities|||6,7|184,482|562,202|746,684|294,802|429,514|724,316|
|Total expenditure||||184,482|562,202|746,684|294,802|29,514|724,316|
|Net income/(expenditure)||||||||||
|before transfer||||63,624|(18,789)|44,835|(52,437)|(28,184)|(80,621)|
|Transfers between|funds|||(19,270)|19,270||(23,550)|23,550||
|Net movement
in funds||||44,354|481|44,835|(75,987)|(4,634)|(80,621)|
|Reconciliation
offunds:||||||||||
|Total funds brought||||||||||
|forward at 1 April 2022||||650,979|908|651,887|726,966|5,542|732,508|
|Total funds carried||||||||||
|forward at 31 March 2023||||695,333|1,389|696,722|650,979|908|651,887|
##
##
||||||2023|||2022||
|---|---|---|---|---|---|---|---|---|---|
||||Note|||||||
|Fixed assets||||||||||
|Tangible assets|||13|||290,000|||290,000|
|Current assets||||||||||
|Debtors|||14|16,807|||20,118|||
|Cash at bank and|in|hand||504,430|||388,951|||
|||||521,237|||409,069|||
|Current liabilities||||||||||
|Creditors: amounts||falling due||||||||
|within one year|||15|(114,515)|||(47,182)|||
|Net current assets||||||406,722|||361,887|
|Total net assets||||||696,722|||651,887|
|Funds ofthe charity||||||||||
|Unrestricted
funds|||18|||65,303|||20,949|
|Designated
funds|||18|||630,030|||630,030|
|Restricted funds|||19|||1,389|||908|
|Total charity funds|||21|||696,722|||651,887|
##
|||||||Note|2023|2022|
|---|---|---|---|---|---|---|---|---|
||||||||E|6|
|Cash flows from operating||activities:|||||||
|Net cash|provided
by operating||activities|||24|111,115|(97,216)|
|Cash flows from investing||activities:|||||||
|Interest income|||||||4,364|2,703|
|Net cash|provided
by Investing activities||||||4,364|2,703|
|Increase|/
(decrease)
in|cash|and|cash|||||
|equivalents|in the reporting|period|||||115,479|(94,513)|
|Cash and|cash equivalents|at the beginning|||of||||
|the reporting
period|||||||388,951|483,464|
|Cash and|cash equivalents|atthe|end|ofthe|||||
|reporting|period|||||25|504,430|388,951|
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|onations|and legac|ies||||||
|---|---|---|---|---|---|---|---|
|||||Unrestricted|Restricted|Total|Total|
|||||Funds|Funds|2023|2022|
|||||E|E|E|6|
|Voluntary|donations|8|gifts|383||383|316|
|||||383||383|316|
##
|Grants and contract income receivable|Grants and contract income receivable|Grants and contract income receivable|Grants and contract income receivable|Grants and contract income receivable|Unrestricted|Restricted|Total|Total|
|---|---|---|---|---|---|---|---|---|
|for charitable
activity|||||Funds|Funds|2023|2022|
||||||E|E|E|E|
|Core Advice:|||||||||
|Telford &Wrekin Council:||Corporate|||232,000||232,000|232,000|
|Energy projects||||||38,446|38,446|33,731|
|Big Lottery —The Net||||||47,091|47,091|6,276|
|Other grants||||||1,650|1,650||
||||||232,000|87,187|319,187|272,007|
|Debt &Benefits:|||||||||
|Money Advice & Pensions||Service:||Debt Advice||162,699|162,699|153,577|
|Help to Claim (Universal|Support)|||||225,691|225,691|112,008|
|Big Lottery Fund: Helping||Hands||||||24,574|
|Telford 8 Wrekin Council:||Children||Centre Services||10,000|10,000|10,000|
|HMRC
—Good Things Foundation||||||8,000|8,000|6,400|
|Thrive||||||10,795|10,795||
|Other Grants|||||630|5,00|5,630||
||||||630|422,185|422,815|306,559|
|Social Care 8 Support:|||||||||
|Domestic and Emotional|Abuse||project|||861|861|9,470|
|Enable||||||9,000|9,000|9,000|
|Other Grants||||||2,930|2,930||
|||||||12,791|12,791|18,470|
|Outreach
8 Engagement:|||||||||
|Outreach es||||||21,250|21,250|40,500|
|||||||21,250|21,250|40,500|
|Total Income from charitable|||activities||232,630|543,413|776,043|637,536|
##
|4|Activities for|generating
funds|||||
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
||||Funds|Funds|2023|2022|
||||E|E|E|E|
||Room Hire||3,140||3,140|3,140|
||Employment|incentives|7,589||7,589||
||||10,729||10,729|3,140|
|5|Investments||||||
||||Unrestricted|Restricted|Total|Total|
||||Funds|Funds|2023|2022|
||||E||E|E|
||Interest received||4,364||4,364|2,703|
||||4,364|||2,703|
||Unrestricted|Restricted|Total|Total|
|---|---|---|---|---|
||Funds|Funds|2023|2022|
||E|E|E|E|
|Core Advice|184,482|87,847|272,329|335,136|
|Debt 8 Benefits||439,439|439,439|323,447|
|Social Care 8 Support||13,425|13,425|20,825|
|Outreach
8 Engagement||21,491|21,491|44,908|
||184,482|562,202|746,684|724,316|
##
##
||Core|Debt &|Social Care|Outreach
&|Total|Total|
|---|---|---|---|---|---|---|
||Advice|Benefits|&Support|Engagement|2023|2022|
||6|6|6|6|E|E|
|Direct costs:|||||||
|Salaries and wages|185,399|321,913|11,030|16,358|534,700|395,358|
|Staff and volunteers|2,657|2,371|19|105|5,152|2,559|
|Office 8 ITcosts|4,223|7,087||15|11,325|5,412|
|Other costs|4,971|1,010|||5,981|18,041|
||197,250|332,381|11,049|16,478|557,158|421,370|
|Supper't costs:|||||||
|Staff costs|54,233|76,629|1,709|3,611|136,182|177,071|
|Office 8 ITcosts|8,267|11,425|270|536|20,498|24,508|
|Premises costs|7,318|11,347|254|530|19,449|21,547|
|Governance
and legal|5,262|7,658|142|335|13,397|79,820|
||75,080|107,059|2,375|5,012|189,526|302,946|
|Total expenditure|272,330|439,440|13,424|21,490|746,684|724,316|
|||2023|2022|
|---|---|---|---|
|||6|E|
|This is stated after charging||||
|Operating|leases - other|1,142|1,142|
|Auditors|remuneration:|||
|Independent
Examination||3,000|2,940|
##
##
|Employees|||2023|2022|2023|2022|
|---|---|---|---|---|---|---|
||||FTE|FTE|Head|Head|
||||Number|Number|Count|Count|
|Number
ofemployees|||||||
|The average number||ofemployees,|||||
|analysed
by function||was:|||||
|Advice workers|and|support staff|18|18|26|24|
|Key management
personnel|||3|3|3|3|
||||21|21|29|27|
||||||2023|2022|
||||||E|E|
|Employment|costs||||||
|Wages and salaries|||||607,738|578,079|
|Social security|costs||||50,654|41,100|
|Pension costs|||||14,014|10,568|
||||||672,406|629,747|
##
##
##
|Fixed Assets|||||
|---|---|---|---|---|
||Freehold|Computers,||Total|
||property|furniture|Ik||
|||equipment|||
||E||E||
|Cost|||||
|At 1 April 2022|290,000|27,320||317,320|
|At 31 March 2023|290,000|27,320||317,320|
|Depreciation|||||
|At 1 April 2022||27,320||27,320|
|At 31 March 2023||27,320||27,320|
|Net book value|290,000|||290,000|
|At 31 March 2023|||||
|At 31 March 2022|290,000|||290,000|
##
|14|Debtors|||2023|2022|
|---|---|---|---|---|---|
|||||E|E|
||Trade debtors||||7,882|
||Accrued income|||9,117|9,813|
||Prepayments|||7,690|2,423|
|||||16,807|20,118|
|15|Creditors: amounts|falling|due within one year|2023|2022|
||||Note|E|E|
||Trade creditors|||10,758|2,881|
||PAVE/Ni|||12,718|7,881|
||Pensions|||21,966|1,816|
||Accruals|||27,081|24,313|
||Deferred income||16|25,000|10,291|
||Other creditors|||16,992||
|||||114,515|47,182|
||||CoL|Loan|Domestic|
|---|---|---|---|---|---|
|||||Sharks|Abuse|
||||6|E|E|
|Balance|as at 01 April 2022|||2,930|7,361|
|Amount|released|to income earned||2,930|7,361|
|Amount|deferred|in year|25,000|||
|Balance|as at 31 March 2023||25,000|||
##
##
|17|Financial instruments|||||||||2023|2022||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|||||||||||6|E||
||Financial assets||||||||||||
||Financial assets measured||at|fair|value through||profit 8 loss:||||||
||—Cash at bank and
in hand|||||||||504,430|388,951||
||Financial
assets
that|are|debt||instruments||measured|at|||||
||amortised
cost:||||||||||||
||-Trade debtors||||||||||7,882||
||—Prepayments|||||||||7,689|2,423||
||—Accrued income|||||||||9,118|9,813||
|||||||||||521,237|409,069||
||Financial liabilities||||||||||||
||Financial
liabilities measured|||at amortised||cost:|||||||
||—Trade creditors|||||||||10,758|2,881||
||—PAVE/NI|||||||||12,718|7,881||
||—Pensions|||||||||21,966|1,816||
||—Accruals|||||||||27,081|24,313||
|||||||||||72,523|36,891||
|18|Unrestricted
funds||||||||||||
||||||||||Balance|Movement|Balance|at|
||||||||||01 April|Between|31 March||
||||||||||2022|Funds|2023||
||||||||||E|6||6|
|General funds: Free reserves|||||||||20,949|(1,616)|19,333||
|Designated
funds: Reserves||policy|||||||184,000|39,500|223,500||
|Designated
funds: Freehold||property|||||||290,000||290,000||
|Designated
funds:
IT Replacement|||||||||10,000||10,000||
|Designated
funds: Premises||repairs|||||||50,000||50,000||
|Designated
funds: Staffing reserve|||||||||46,030|6,470|52,500||
|Designated
funds: Development|||costs||||||50,000||50,000||
|Total|Unrestricted
funds||||||||650,979|44,354|695,333||
##
##
|||Balance at|||Transfers|Balance at|
|---|---|---|---|---|---|---|
|||01 April|Incoming|Resources|Between|31 March|
|||2022|resources|expended|Funds|2023|
|||E|E|E|E|E|
|Core Advice:|||||||
|Telford 8 Wrekln Council; First Point|||38,446|(39,745)|1,299||
|Big Lottery- The Net|||47,091|(47,050)||41|
|Other Grants||908|1,650|(1,051)|(159)|1,348|
|||908|87,187|(87,846)|1,140|1,389|
|Debt &Benefits:|||||||
|MAPS: Debt Advice|||162,699|(165,060)|2,361||
|Help to Claim (Universal|Support)||225,691|(238,469)|12,778||
|T&W Council: Children|Centre Services||10,000|(10,588)|558||
|HMRC
—Good Things Foundation
Thrive
Other Grants|||8,000
10,795
~0|(8,102)
(11,961)
~20|102
1,166
260||
||||422,185|(439,440)|17,255||
|Social Care &Support:|||||||
|Domestic and Emotional Abuse project|||861|(1,268)|407||
|Enable
Other Grants|||9,000
~0|9,227)
~2930|227||
||||12,791|(13,425)|634||
|Outreach
8 Engagement:|||||||
|Outreach|||21,250|(21,490)|240||
|Total||908|534,413|(562,202)|19,269|1,389|
##
##
|Outreach|—This
is an outreach
service to provide
the|generalist
service of citizens|generalist
service of citizens|generalist
service of citizens|
|---|---|---|---|---|
||advice to residents ofthe parish council that|has funded the project.|||
|Help to Claim|—This is a project funded
by DWP through
the national
Citizens
Advice, to||||
||provide support to people claiming
Universal|Credit.|||
|Debt Advice|—This is funding
from the Money Advice and|Pensions Service|through||
||national
Citizens Advice, to offer debts advice|and casework.|||
|The Net|—The Net is a partnership
between
CATW,|Stay and Telford|Mind|providing|
||money,
housing
and crisis support
services for local people||unable|to access|
||or engage with existing services,||||
##
|21|Analysis ofnet assets between funds||||
|---|---|---|---|---|
||(a)
Current year|Unrestricted|Restricted|Total|
|||funds|funds||
|||f|f||
||Fund balances at 31March 2023are||||
||represented
by:||||
||Tangible fixed assets|290,000||290,000|
||Net current assets|405,333|1,389|406,722|
|||695,333|1,389|696,722|
||(b)
Prior year|Unrestricted|Restricted|Total|
|||funds|funds||
|||f|f||
||Fund balances at 31 March 2022 are||||
||represented
by:||||
||Tangible fixed assets|290,000||290,000|
||Net current assets|360,979|908|361,887|
|||650,979|908|651,887|
##
||2023|2022|
|---|---|---|
||f|f|
|Operating
leases which expire:|||
|Within one year|||
|Between one and two years|||
|Over two years|2,850|3,500|
##
|24|Reconciliation
ofcash flows from operating|Reconciliation
ofcash flows from operating|Reconciliation
ofcash flows from operating|activities|2023
f|2022
f|
|---|---|---|---|---|---|---|
||Net income /(expenditure)
for the|reporting|period||44,835|(80,621)|
||Less: Investment
income||||(4,364)|(2,703)|
||(Increase)
/ decrease
in debtors||||3,311|(4,207)|
||Increase / (decrease)
in creditors||||67,333|(9,685)|
||Net cash provided
by operating|activities|||111,115|(97,216)|
|25|Analysis ofcash and cash equivalents||||2023
f|2022
f|
||Cash at bank and in hand||||504,430|388,951|
||Total cash and cash equivalents||||504,430|388,951|
##
##
##
##
|||||||2023|2022|
|---|---|---|---|---|---|---|---|
|||||||E|E|
|INCOME||||||||
|Grants for charitable|||activities|||776,043|637,536|
|Donations||||||383|316|
|Bank interest||||||4,364|2,703|
|Other income||||||10,729|3,140|
|TOTAL IN CO ME||||||||
|||||||791,519|643,695|
|EXPENDITURE||||||||
|Staff &volunteer||costs||||||
|Salaries,
Nl 8 pension||||||||
|Recruitment
8 training||||||670,882|571,110|
|Travel 8 Subsistence||||||2,526|1,736|
|Volunteer
expenses||||||850|1,637|
|Other||||||1,057
~17||
|Office & IT costs||||||676,032|574,988|
|CitA insurance||||||||
|Computer
&telephone||||costs||2,280|2,280|
|Office equipment||||||16,420|13,561|
|Postage, stationery||8|shredding|||82|1,756|
|Reference materials||8 memberships||||6,754|5,007|
|Security||||||5,417|2,704|
|Other||||||||
|Premises costs||||||30,953|25,308|
|Fire maintenance,|Cleaning||||8 repairs|||
|Heat, light 8 water||||||7,192|8,030|
|insurance
—general||||||8,255|9,833|
|||||||4003|3684|
|Governance
&Other costs||||||19,450|21,547|
|Audit 8 other accounting||||||||
|Legal &professional||||||3,000|5,963|
|Bank charges||||||10,397|77,540|
|Other||||||632|745|
|||||||6220|18225|
|||||||20,249|102,473|
|TOTAL EXPENDITURE||||||||
|||||||746,684|724,316|
|NET INCOME/(EXPENDITURE)||||||||
|||||||44,835|(80,621)|