ROADS
CARE
BEXLEY CROSSROADS
CARE LIMITED
(A company limited by guarantee)
(Operating name: Crossroads Care South East London)
TRUSTEE REPORT AND
UNAUDITED FINANCIAL STATEMENTS
FOR YEAR
ENDED 31ST DECEMBER 2023
Company Number: 03726471
Charity Number: 1076375

BEXLEY CROSSROADS CARE LIMITED
(A company Ilmlted by guarantee)
(Operating name: Crossroads Care South East London)
FINANCIAL STATEMENT FOR THE
YEAR ENDED 31ST DECEMBER 2023
Contents
Pages
Legal and Administrative Infomiation
Report of the Trustees
1-10
Report of the Independent Examiners
11-12
Statement of Financial Activities
13
Balance Sheet
14
Statement of Cash Flows
15
Notes Forming Part of the Financial Statements
16-26

BEXLEY CROSSROADS CARE LIMITED
LEGAL AND ADMINISTRATIVE INFORMATION
Trustse8
Michael Hampton, Chair
Okanya Kokas, Chair of F&GP, ￿signed 08109￿023
Jani￿ Alg8r
Iva Diamond
Lisa Hemsley
Sharon Hutton, appointed CE10212023
Paul Nevulis, appointed 1710512023
Rory Springbett, appointed 2311012023
Senlor Management
Darren Tobin - Chief Executive Officer & Company Secretary
Louise Jossa- Finan￿ Manager
Registered Office
Pier Road Centre
42 Pier Road
Erith
Kent
DA8 1TA
Charity registratlon number
1076375
Company registration number 03726471
Bankers
Barclays Bank PLC
6 Market Place
Bexleyheath
Kent
DA6 7DY
Independent Examiners
UHY Hacker Young
Thamas Housè
Roman Square
Sittingboume
Kent
ME104BJ

BEXLEY CROSSROADS CARE LIMITED
ST
TRUSTEES, REPORT FOR THE YEAR ENDED 31 DECEMBER 2023
The Trustees present their annual report together with the independently examined
financial statements of the charitable company for the financial year from 1 January
2023 to 31 Decem ber 2023. The annual report serves the purposes of both a Trustees,
report and a directors, report under company law. The Trustees confirm that th6 annual
report and financial statements of the charitable company comply with the current
statutory requirements, the requirements of the charitable companVs governing
document and the provisions of the Statement of Recommended Practice (SORP)
applicable to charities preparing their accounts in accordance with the Financial
Reporting Standard applicable in the UK and Republic of Ireland (FRS102 March
2018).
Since the company qualifies as small under section 382 of the Companies Act 2006,
the strategic report required of medium and large companies under the Companies
Act 2006 (Strategic Report and Directors, Report) Regulations 2013 has been omÈtted.
TRUSTEES
The Trustees named on the Legal and Administrative Information page have served
during the period of the accounts. Appointment of trustees is governed by the trust
deed of the charity. The Board of Trustees are authorised to appoint new trustees to
fill vacancies arising through resignation or death of an existing trustee. One trustee
resigned and three trustee joined during the financial year, therefore the number of
trustaes serving on the governing body at 31 December 2023 increased to seven.
OBJECTIVES AND ACTIVITIES
Bexley Crossroads Care Limited is a charitable company limited by guarantee. and its
objects are for the public benefit, the relief of carers and people who are in need by
reasons of ag8, ill health and disability, in particular but not exclusively those living
alone, by providing a range of support servicas delivered by community based staff
and volunteers. The areas of benefit shall be the London Boroughs of Bexley,
Greenwich, Lewisham and surrounding areas. The provision of care to vulnerable
people in addition to other activities undertaken has directly contributed to the
achievement of our objectives during the year.
The charity's strategy is to achieve its airns and objectives by providing high quality
Services to individuals living within the aforementioned areas and to identrfy arKI
increase the number of carers we support.
STRUCTURE, GOVERNANCE AND MANAGEMENT
The goveming document of the charity is the revised Articles of Association as
amended by special resolution dated 27 November 2017, with the eonsent of the
Charity Commission dated 23r¢l March 2018 and subsequent ratification by the Board
dated 23rt April 2018. Under the Articles of Association the minimum number of
trustees is four and the maximum is séventeen. The charity appoints naw trustees
when required to str8ngthen the board and replace retiring trustees. New trustees are

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES. REPORT FOR THE YEAR ENDED 31- DECEMBER 2023
CONTINUED
required to attend briefing s8ssions as part of their induction and are provided with
relevant governance information arKI links to the Charity Commission and other
appropriate governance bodies. All trustees have an opportunity to attend relevant
training sessions and events to support their professional development.
Tha Board of Trustees ara responsible for setting the strategic direction and policy of
the charity and are supported by the Finance and General Purposes Committ88. The
Chief Executive attends Board meetings and sits on the committee but has no voting
rights, A scheme of delegation is in place and day to day responsibility for the provision
of services rests with the Chief Executive. The Chief Executive is responsible for
ensuring that the charity delivers the services and that key performance indicators are
mat. The charity is also known by its trading name 'Crossroads Care South East
London,.
The arrangements for setting pay and rèmuneration of the charity's key managemént
personnel is determined by the Finance and General Purposes Committee. The main
criteria used is an agreed percentage of salary which is in line with other employees
of the charity.
LEGAL STATUS
The charity is a company limited by guarantee and has no share capital. In the event
of the charity being wound up, the liability in respect of the guarantee is limited to £5
per trustee of the charity.
RELATED PARTIES
The charity is a network partner of Carers Trust and is governed under its framework
for policy and slrategy. The charity has links with other voluntary sector organisation8
across our operating boroughs in the pursuance of its charitable obj8Ctive8.
RISK REVIEW
The Trustees are responsible for identifying, assessing, managing and conducting
periodic reviews of the major risks to which the charity is exposed. Potential risks are
reviewed at th8 F&GP and board meEtings each quarter and are continually assessed,
with the possible impact on fInan￿S considered.
Operational risks are under constant review. Service delivery processes have been
impl8m6nted to safeguard the health and welfare of staff, volunteers and dlents. Due
to tha nature of our community work with vulnerable clients we continue to apply robust
infection control procedures. staff and clients are required to report eny Covid19
symptoms to the office, as well ss appropriate wearing of PPE on a case by case basis
to mitigate risks to our clients 8nd workforce.

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR THE YEAR ENDED 318r DECEMBER 2023
CONTINUED
Income and financial sustainability, which could be impacted by the loss of significant
packages of care, changes in local govemment policy affecting grants and contract
funding and loss of income from trusts, is monitored continually and compared to
budgeted forecasts. The organisation has a medium-term strategy lo diversrfy its
services and mitigate some of these risks, whilst taking measures to ensure the
ongoing financial sustainability of the charity is sound.
Inflation is a fvndamental Con￿rn,. some incoming resourtss may not keep pacE with
inflation as grants are generally awarded for a fixed sum over the duration of the
contract. Whilst we try to negotiate provisions for inflation at the outset, this is not
always possible or the 8conomic outlook foreseen, hence we have set aside a
percentage of reserves to mitigate this risk for existing contracts and arrangements,
to enable us to keep salaries under constant review,
Data protection and compliance is of paramount importance. The Chief Executive is
responsible for ensuring the organisation complies with GDPR requirements. All key
Staff undertake regular training, receive periodic updates and monitor processes. IT is
outsourced and we continue to invest in the security of online data.
Legislation relating to employment matters are under constant raview; the charity
receives alerts of changes in regulations periodically and subscribes to a professional
helpline.
Safeguarding our benefactors and vulnerable clients is integral to the culture of the
charity, and we have been evaluated as 'good' at the most recent CQC inspection. We
ensure staff receive adequate training, shadow experienced members of staff as
required and attend supervision and review meetings at regular intervals.
The Business Continuity Plan (BCP) was updated in February 2024 and is reviewed
every 3 months. This addresses potential incidents that could limit the charity's abilrty
to operate effectively, including cyber security.
Reputation risk within the care sector and events outside our control are monitored on
a regular basis. We have a good reputation for providing high quality care and try to
mitigate this risk by maintaining a high profile through social media, stakeholdar
presentations and networking events across our operating boroughs.
Governan￿ and regulatory matters are reviewed regularly. intemal controls and
processes are documented to identfy whith reporting guidelines and timescales must
be adhered to.
Systems and procedures to manage the above risks are implemented to minimise any
potential impact on the charity.

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR THE YEAR ENDED 31" DECEMBER 2023 CONTINUED
RESERVES POLICY
The Trustees, who are also directors of the charity for company law purposes, are
responsible for the sound financial management of the charity. They ensure that the
charity will remain able to futfil its obligations as they fall due and have considered the
level of reserves thgy wish to retain appropriata to the charity's needs.
The policy is to hold free reserves to cover expenditure and ensure the charity will be
able to continue to fulfil its charitable objectives, even if there is a temporary shortfall
in income, based on the charity's size and the level of commitments held. This policy
is constantly under review having regard to the changing financial, regulatory and
competitive environment in which we operate.
The short-term outlook is a critical consideration and our objective is to retain quality
staff and respond quickly to changes in our client portfolio, in order to mitigat8 some
funding risk and continue to provide core services to vulnerable people. Furthermore,
tolerance of plus or m inus 10 % is applied to budget projections. For the purposes of
short-term financial management, the trustees seek to ensure that working capital is
in line with the policy of holding free resources, sufficient to fund at least four months
ongoing unrestricted expenditure and to cover a decline in Incoming r8sourc8S,
increases in expenditure due to higher than anticipated infiation, support operational
overheads and provide core services in thallenging times.
Aspirational objectives and the business strategy are both fundam8ntal when
assassing what is an optimal level of reserves. It is our objective to retain and support
core and specrfic services which benefit vulnerable individuals within the boroughs in
which we operate for a period of two years, whilst afternative or continuation funding
18 Sought.
Total reserves held at the end of the year were £616,379,. of which £11,546 was
restricted and will be used within the next financial year. £172,522 was designated;
£123,787 as a provision for redundancy and employment costs and £48,735 as a
provision for pandemic related costs.
INVESTMENT POLICY
The Trustee's policy is to invest in low risk short tem assets offering a guaranteed
rate of return, with institutions regulated by the Financial Conduct Authority. A due
diligence and approval pro￿SS is adopted for each institLrtion that funds are placed
with. The maximum investment with any one institution is the financial limit of
protection afforded by thg Financial Services Compensation S¢hpmo prevailing or
likely to prevail at the maturity date.
ACHIEVEMENTS AND PERFORMANCE
This has been a challenging year, operating within a politically and financially
demanding health and social care sector. We have continued to deliver a diverse

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR THE YEAR ENDED 31￿ DECEMBER 2023
CONTINUED
range of adult and child￿n,5 services to individuals living within our three operating
boroughs and provided 17,521 hours of direct Care to 72 carers and the person they
care for. Thts care is community based and provides support, alleviating some of the
multiple pressures borne by unpaid carers in accordance with the charity's objectives.
All key contracts and grants were measured and evaluated at quarterly moniloring
meetings with funders and key performance indicators were met. The organisation
continued to develop services in the following areas to support individuals and families,
adding social value..
Provided 17,521 hours of core support in the community. Core hours
decreased slightly from the previous period due to the cost-of-living crisis and
staff capacity. We are proud that all clients received an exceptional level of
care and support throughout the period due to the dedication of our care staff.
Our volunteer befriending seriice continued to operate across the three
boroughs, providing regular in person suppjrt to individuals experiencing
isolation through bereavement, loss of family connections, mobility, health,
age, or financial constraints. During the year, we delivered 12,480 hours of
direct support to lonely or isolated older people, establishing befrierKling
relationships to develop social contacts and interaction and reduce their social
isolation. This support includes face to face meetings, telephone calls, outings
and social gatherings. We organised monthly lunch groups for befriended
individuals and befrienders to come together, which were wall attended with
an average of 25-30 participants. The Christmas lunch was held at the Anchor
in Bexley and we would like to express our sin￿re thanks and gratitude to
Friends of Bexley CIC for once again funding this event.
During the year five of our volunteering befrienders received a 'Bexley
Volunteer Excellen￿ Award, from the Mayor of Bexley in recognition of their
outstanding volunteering work through our befriending service.
We employed a community-based frailty practitioner, funded by the Better
Care Fund to improve the pathway for older people and their carers who
present symptoms of frailty. During the reporting period we received referrals
and undertook 74 face to face assessments and provided telephone support
to 58 frail people and their carers. These early interventions and assessments
are important to individuals living with frailty, as this facilitates access to co-
ordinated care to maximise their health and wellbeing. This has18d to working
with the Rapid Response Team at Queen Elizabeth Hospital in emergency
situations, communications with general practitionars and pharmacies and
collaborations with local support services, preventing admissions to hospitals
and enabling the older person to remain in the community as independently as
possible. Frailty is an increasingly common condition which often renders older
people vulnerable to adverse outcomes and thes& inteNentions have enabled
us to work with older peopl8 and their families towards positive outcomes.

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR THE YEAR ENDED 31" DECEMBER 2023
CONTINUED
As a partner of the One Bexley Adult Social care consortium our two Trusted
Assessors undertook 460 carers, assessments and reviews during the year as
part of a three-year contract with the London Borough of Bexley.
The Trauma project commenced on 1Jt September 2023 funded by The
National Lottery for five years. We have employed a trauma practitioner and a
trauma therapist, who as part of their induction met with stakeholders to give
them an overview of our approach and short-term objectives including attaining
a reojgnised 'Trauma Informed Organisation, quality kitemark, fully embedding
a trauma informed approach across policy and practi￿, enhanced knowledge
and understanding within the workforc8 and specific trauma training. This will
ingrain into practice a mechanism for supporting unpaid carers and older
people who have experienced trauma, through a range of interventions that
will help thern recover and heal.
We were the lead partner of the WDF Care Qualifications partnership, working
with Skills for Car6, who invested £712,140 throughout the period, improving
staff skills via digital modules and learning programmes within the social car8
sector, benefitting 2,025 candidates from 138 partner organisations,
invested £8,111 providing extensive upskilling and development
opportunities to our care staff, who undertook 340 hours of external training
over 14 courses which were relevant to their professional development.
FINANCIAL REVIEW
The Statement of Financial Activities shows an operational deficit of £584 in the year
ended 31 st December 2023 (2022 deficit; £69,823). Total reserves at the end of the
year were £616,379.
The prior reporting period referred to in comparative notes as '2022', was 8 shortened
period of account from 1 April 2022 to 31 December 2022.
GOING CONCERN
After making appropriate enquiries, the Trustees have a reasonable expectation that
the company has adequate resources to continue in operational existence for the
foreseeable future. For this reason, we continue to adopt the going concern basis in
preparing the financial statements.
PRINCIPAL FUNDING SOURCES
The principal sources of funding to facilitate the provision of care and deliver carers
respite service5 Within the community in accordance with our objectives were received
from grants and contracts awarded by The London Borough of Bexley, NHS South-
East London ICB (Bexley) and The Royal Borough of Greenwich. Funding was

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR THE YEAR ENDED 31- DECEMBER 2023
CONTINUED.
awsrded by City Bridge Trust to fund an 'Older Persons Community Development
Officer,. Income from the Borough of Bexley and the NHS South-East London ICB
(Bexley) for a frailty practitioner post and the provision of additional respite se￿Ice$
through the 'Better Care Fund, was deferred and utilised during this reporting year. A
grant was awarded by The National Lottery during the year to provide a trauma service
locally, and external funding was awarded from a variety of smaller schemes.
Individuals, wrio seff-funded their care services equated to 35fjh of overall income.
FUNDRAISING ACTIVITIES AND DONATIONS
Fundraising events were adversèly impacted in recEnt years by the general economic
environment and the pandemic. The annual charity ball, which is our largest fundraiser
had to be cancelled once again in 2023 due to insufficient numbers. We continued to
r￿1ve funds from the Bexley Community Lottery, where supporters purchase lottery
tickets in exchange for the opportunity to win substantial prizes.
We have received unrestricted one-off donations from several donors and would like
to express our thanks to all of our individual donors in addition to Friends for Bexley,
Merton Court School Sidcup, The Rotary Club of Bexley, Welling Round Table and
Morden College for their generosity.
We anticipate that fundraising opportunities will be limited to some extent in the
forthcoming financtal year, du9 to the current eCOr￿Mi¢ factors.
VOLUNTEERS
The befriending service provides companionship and effective support to older people
who may have eXperIen￿d a significant life event to become active, reduce the risks
of isolation and enhan￿ their quality of lrfe with continuad health and well-being, Our
aim is to ensure older people hav6 a greater sense of confidenc8, choice and control
in their lives with an opportunity to make wider connections. The service continues to
be delivared within the individuals own home, wrth weekly telephone contact or in the
community, with opportunities to attend and part￿1pate in activrties rf they so wish. Our
trauma project, fvnded by The National Lottery will aiso provide appropriate therapy
and counselling sessions required to support older people through adverse
experiences with recovery and healirYJ.
The charity has benefitted from the support of 63 unpaid volunteer befrienders who
bring a range of skills and life experiences to our befriending servi￿. This valuable
seryice &8n only operate because of the free time gi¥en by volunteers, thpir w411ingness
to foster meaningful relationships and ensure vulnerable and isolated individuals were
supported and contacted regularly.
The Board of Trustees would like to express their gratitude and thanks to all volunteers
for their continued support to the charity, and for the 12,480 direct hours of voluntary
assistance donated. We are unable to translate this directly into monetary values, but
an approxirnate value of this equates to £130,042.

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR TrIE YEAR ENDED 31- DECEMBER 2023
CONTINUED
PLANS FOR THE FUTURE
Our primary objective is to improve the lives of carers and those Ihey care for, whilst
ensuring those we support, including our staff, are safe and well. We will continue to
ensure that staff have the correct equipment, training, resources and assistance to
wovide a reliable service in which the vulnerable people we care for feel conf4dent arKJ
protected. We firmly believe attracting and retaining the best care staff and providing
an excellent Service that is personalised for dients individually is fundamental to the
organisation's purpose, ethos, and success. Iwe recognise that supporting our
workforce is key to delivering these goals and remain focused on their continued
wellbeing, training, career development, rewards, and job satisfaction, recognising
that individual circumstances are diverse and that there are significant benefits in
optimising work and lrfe balance.
We aim to pursue and develop strong relationships, working closely in partnership with
other organisations to provide specialised and cost*ffective services.
We have implemented a strategy to 31¥t March 2024, developing services and
extending our provision to carers and people with support needs, incfuding carers who
are self-fund8rs and those in receipt of personal budgets or direct payments to improve
their health, well-being and independen¢o.
We have been fortunat8 to have been awarded a grant in January 2024 of £50,0(XI
from the People's Postcode Lottery. This will be spent within the next 18 months in
accordan￿ with our charitable objects.
Our objective is to raise greater awareness of carers, issues and Inc￿aSe public
understanding of issueg that carers face on 8 regular basis. During the next financial
year, the charity plans to attain a quality kitemark as a trauma infonned organisation,
to maintsin its robust infection controls to support staff and clients, adhering to current
government guidance. In the longer term, the charrty plans to inuease staffing arKI
volunteer capacity, diversrfy and extend its services offered to clients with an additional
range of regulated and non-regulated services a(xoss all operating areas. There has
been no significant expenditure on future income generation during the period.
FACTORS OUTSIDE THE CHARITYS CONTROL
The risk register was reviewed in March 2024 and is reviewed by the Board regularly.
Risks fall into six categories: govemance, people, quality, service, GDPR and finance,
with the likelihood, impact and consequences highlighted and actions documented.
We continued to monitor staff who experience Covid19 symptoms and have a
designated fund for Covid19 and wellbeing to financially support colleagues who test
positive. The wearing of PPE remains in place and risk assessments are undertaken
with indiv4dual clients.

BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR THE YEAR ENDED 31- DECEMBER 2023
CONTINUED
All colleagues are given regular updates on guidance and attend training on infection
control risk as part of our workforce devek>pment.
Inflation and cost of living pressures are a concern and therefore salaries and budgets
are under constant review. We have sufficient reserves to m&t obligations for the
foreseeable future and aim lo ensure remuneration levels for front line car8 SUPPOrt
staff are preserved.
The charity operates within a challenging sector in which sudden changes to care
packages or social care contracts could impact finances radically. The charity has little
direct Influen￿ over the levels of funding available from trusts and local authorities or
the criteria and strategies adopted by funders for determining the allocation of
resources and monitoring requirements. Social factors including media influen￿,
social media and the perception of charities, attitudes towards charitable giving and
charw in government legt'slation are also outside the charity'8 control. Other f8Ctor8
that could have a bearing on the charity's ability to achieve its objectives include
developments in technology and increases in the number of providers within the social
care sector.
STATEMENT OF TRUSTEES, RESPONSIBILITIES
The Trustees (who are dso directors of Bexley Crossroads Care Limited for the
purposes of company law) are responsible for preparing the Trustee's report and the
financial statements in accordance with applicable law and United Kingdorn
Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare financial statements for each financial
year. Under company law the Trustees must not approve the financial statements
unless they are satisfied Ihat they give a true and fair view of the state of affairs of the
charitable company and of the incoming resources and application of resources,
including the income and expenditure of the charitable company for that period. In
preparing these financial statements, the Trustees are required to;
a) select suitable accounting polici8s and then apply them consistently.
b) obsèrve the méthods arid pririciFiles iri the Charities SORP;
c) make judgments and accounting estimates that are reasonable and pruden(
d) state whether applicable UK Accounting Standards have bean followed, subject to
any material departures disclosed and explained in the financial statements.
e) Pfepare the fnancial statements on the going concern basis unless it is
inappropriate to presume that the charitable company will continue in operation.
The Trustees are responsible for keeping adequate accounting records that are
sufficlent to slK)w end explain the charitable C￿mpanY'S transactions and disclose with
reasonable accuracy at any time the financial position of the charitable company and
enable them to ensure that the financial statements comply with the Compani8s Act
2006.

10
BEXLEY CROSSROADS CARE LIMITED
TRUSTEES, REPORT FOR THE YEAR ENDED 31ST DECEMBER 2023
CONTINUED
They are also responsible for safeguarding the assets of the charitable company and
hencé for takirg reasonable steps for the prevention and detection of fraud and other
irregularities.
DISCLOSURE OF INFORMATION TO THE INDEPENDENT EXAMINERS
The Trustees at the time when this Trustee's report is approved have confimied that:
so far as that Trustees are aware, there is no relevant information of which the
charitable companls independent examiners are unaware, and
that Tmstees have taken all the steps that ought to have been taken as a Trustee in
order to be aware of any relevant information and to establish that the charitable
company's independent examiners are aware of that infonnation.
Approved by the board on.,
.and signed on its behalf by:
Michael H8mpton
Trustee Director
Janice Algar
Trustee Director

11
Independent Examinerfs Report to the Trusteos of Bexlèy Crossroads Care
Limited ('the Company.) J
I report to the charity Trustees on my exam ination of the accounts of the Company
for the year ended 31 December 2023.
Responslbilltles and Ba818 of Report
As the Trustees of the Company (and its directors for the purposes of company law)
you are responsible for the preparation of the accounts in accordance with the
requirements of the Companies Act 2006 ('the 2006 Act,).
Having satisfied myself that the accounts of the Company are not required to be
auditod under Part 16 of the 2006 Act and are eligible for independent examination, I
report in respect of my examination of the Companvs account8 carried out under
section 145 of the Charities Act 2011 ('the 2011 Act,). In carying out my examination
I have followad the Directions given by the Charity Commission under section
145(5){b) of the 2011 Act.
Independent Examlnerfs Statement
sin￿ the Company's gross income exceeded £250,000 your examiner must be
member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to
undertake the examination because l am a member of the Institute of Chartered
Accountants in England and Wales, which is one of the listed bodies,
I have completed my exam ination. I confinn that no matters have come to my attention
in connection with the examination giving me cause to believe..
1 , accounting records were not kept in respect of the Company as required by section
386 of the 20LB Acl., or
2. the accounts do not accord with those records. or
3. the accounts do nol comply with the accounting requirements of section 396 of the
2006 Act other than any requirement that the accounts give a 'true and fairf view
which is not a matter considered as part of an independent examination; or
4. the accounts have not been prepared in accordan￿ with the methods and
principles of the Statem8nt of Recommended Practice for accounting and reporting
by charities [applicable to charities preparing their accounts in accordance with the
Financial R8POrting Standard applicable in the UK and Republic of Ireland (FRS
102)].
I have no concerns and have come across no other matters in connection with the
examination to which attention should be drawn in this report in order to enable
proper understanding of the accounts to be reached.

12
This report Is made solely to the Companls Trustees, as a body, in accordance with
Part 4 of the Charities (Accounts and Reports) Regulations 2008. My work has been
undertaken so that I might state to the Company's Trustees thosa matters l am
required to state to them in an Independent Examinevs Report and for no other
purpose. To the fullest extent pemitted by law, I do not actspt or assume responsibility
to anyone other than the Company and the Company's Trustees as a body, for my
work or for this report.
Signed:
Dated: 24 May 2024
Allan Hicki6 Bsc FCA
UHY Hackeryoung
Chartered Accountants
Thames House
Roman Square
Sittingbourne
Kent
ME10 4BJ

13
BEXLEY CROSSROADS CARE LIMITED
Statement of Financial Activities Incor
oratin
Income and Ex
for the Year Ended 31st December 2023
enditure Account
Note Unrestricted
Funds
Restrfcted
2023
2022
co
e Total This
Total Prior
Funds Year Ended Period Ended
31-Dec-23
31￿8c-
Income from:
Donations and Le
acies
Voluntary income - donations
5,337
150
5,487
9.804
Charltable Activitles
Provision of care seNices . grants & contract incomè
Provision of care seivices - Income dirnct from clients
Provision of Ca￿ servlces - brokerage & non contract income
Income from charitable activities - befriending
Income from charitable actlvities - household support
199,665
222,636
94,727
250
62,274
261,939
222,636
94,727
250
10.800
174,531
168,165
81,202
10.800
other Tradin
Activitles
Activities for generallng funds - fund ralsing
320
320
Investments
Investment Income
17.811
17,811
5,772
other Incomln
Other income
Resources
14.669
14,669
8,167
Total Incomlng Resources
555,415
73,224
628.639
448.037
Ex
ndfture on:
Raisin
Funds
Fundraising expenditure
92
92
144
Chrarilable Aciivities
Charitable actlvities
531.805
97,326
629,131
517.716
Total Resources Expended
531,897
97,326
629.223
517.860
Net Incomlng Resources l (Resources Expendèd)
Trnnsfers between funds
Total funds brought fonvard
Total funds carrl¥d foryward
23,518
(24,102)
(S84)
169.8231
581.315
604,833
35,648
11,546
616,963
616,379
686.786
616,963
The notes on pages 16 to 26 fom part of these flnan¢lal statements.

14
BEXLEY CROSSROADS CARE LIMITED
Balance Sheet as at 31st Dec
mber 2023
2023
2022
Tot81 This
Total Prior
Year Ended Period Ended
31-Dec-23
31-Dec-22
Notes
Fixed Assets
Tangible fixed assets
Investments
10,106
87,086
97,192
13,525
13,525
Current Assets
Debtors
Investments
Cash at bank and in hand
73,333
371,164
195593
640,090
61,181
504,977
257415
823,573
Credltors
Creditors: amounts falling due within one year 10
(120,903)
(220,135)
Net current assets
519,187
603,438
Net assets
616,379
616,963
Charity Funds
Restricted funds
Designated funds
Unrestricted fvnds
Total funds
11,546
172,522
432,311
616,379
35,648
172,856
408,459
616,963
12
The charity was entitled to exemption from audit under section 477 of the Companies
Act 2006, and the members have not required the company to obtain an audit for the
year in question in accordance with section 476 of Companies Act 2006.
The trustees acknowledge their responsibilities for complying with the requirements
of the Act with respect to accounting records and preparation of financial statements.
The financial statements have been prepared in accordance with the provisions
applicable to entities subject to the small companies regime.
The financial statements were approved by the trustees on .
and signed on its behalf by:
Michael Hampton
Trustee Director
Janice Algar
Trustee Director
The notes on pages 16 to 26 form part of these financial statements.

15
BEXLEY CROSSROADS CARE LIMITED
Cash Flow Statement as at 31st December 2023
023
2022
Total Funds Total Funds
This
Prior
Year Ended Period Ended
31-Dec-23
31-Dec-22
Note
Cash generated from operating activities:
Net cash provided by ¢)perating acttvities
Cash flows from investing activities:
Dividends, interest and rents from investments
Purchasè of property, plant and equipment
Purchase of investments
Net cash (used In) I provided by Investing activities
124,453
111,676
Table A
17,811
(1,907)
(6,273)
9,631
5,772
2,603
3.169
Change in cash and cash equivalents In the
reporting year I period
Cash and cash equivalents al the beginning of the
reporting year I period
Cash and cash equlvalents at the end of the
reportlng year I period
(61,822)
(108,507)
257.415
365,922 Table B
Table 8
Table A: ReconcIlla￿On of net movement in funds to net cash flow from operating
operatlng activities
Current Year Prior Period
Net movemant in funds for the reporting period (as per
the statement of financial activities)
Adustments for.
Depreciation and charges for impaired fixed assets
Dividends, interest and rents from investments
{Increase)/decrease in debtors
Increa$el(decrease) in credttors
Net Gash provided by operating actlvities
{583)
(69,824)
5,328
(17,811)
(12,153)
(99,232
(124,453)
4,083
{5,772)
16,293
(58,457)
(111,677)
Table B.. Analysis of cash at bank and In hand
Current Year Prior Period
Cash at bank and in hand
Notice deposits less than 3 months
Total cash and cash equivalents
110,593
85,000
195,593
172,415
85,000
257,415
Table C: Analysis of Changes In Net Debt
At stsrt of
Year Cash Flows
At End of
Year
Cash
257,415
61,822
195,593

16
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMEN
RTHE
ST
YEAR ENDED 31 DECEMBER 2023
1 General Infomiatlon
Bexley Crossroads Care Limited, the 'Charity', is a company limited by guarantee
without share capital, registered in England and Wales. Its registered office is Pier
Road Centre, 42 Pier Road, Erith, Kent, DA8 1TA.
2 Accountln
Policies
The principal accounting policies are summ8rised below.
2.1 Basis of Pre
ration of Financial Statements
The financial statements have been prepared in accordance with the Charities SORP
(FRS102) - Accounting and Reporting by Chartiies: Statement of Recommended
Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in thé UK and Republic of Ireland (FRS102
March 2018), the Financial Reporting Standard applicable in the UK and Republic of
Ireland (FRS102) and the Companies Act 20CE.
Bexley Crossroads Care Limited meets the definition of a public benefrt entity under
FRS 102. Assets and liabilities are initially recognised at historical cost or transaction
value unless otherwise stated in the relevant accounting policy.
2.2 Goin
Concern Accountin
Polic
The trustees assess whether the use of going concem is appropriate i.e. whether there
are any material Un￿rtaIntieS related to events or conditions that may cast significant
doubt on the ability of the charitable company to continue as a going concern.
The trustees make this assessment in respect of a period of at least one year from the
date of authorisation for issue of the financial statements.
Trustees are confident that the impact on operations of Covid19 will remain low in the
year ahead. There will continue to be Covid19 related costs, for example payments to
staff for isolating and other pandemic related operational costs, which will be met from
a designated fund.
Prudent forecasts have been prepared for the coming year, taking the above into
account, and using the assumption that the charity will be able to continue to provide
servI￿s, even in tha event of signrficant changes to current pandemic guidance which
result in restrictions or lockdowns being reintroduced.
The current investments shown on the balan￿ sheet relate to annual bonds and
savings accounts and there has been no impairment of these assets.
Taking the above into account the trustees have concluded there ar8 no material
uncertainttes about the charity's ability to continue as a going concern and that it

17
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
ST
YEAR ENDED 31 DECEMBER 2023
remains appropriate to continue to adopt the going concem basis of accounting in
preparing the financial statements.
CONTINUED
2.3 Com
n Status
Th6 company is a company limited by guarantee. The directors of the company are
the Trustees named on the Legal and Administrative Information page. In the event of
the company being wound up, the liability in respect of the guarantee is limited to £5
per member of the company.
2.4 Fund Accountin
General funds are unrestricted funds which are available for use at the discretion of
the Trustees in furtherance of the general objectives of the charity and which have not
been designated for other purposes.
Designated funds comprise unrestricted funds that have been set asida by the
Trustees for particular purposes. The aim and use of each designated fund is sel out
in the notes to the financial statements.
Restricted fvnds are funds which are to be used in accord8nce with specrfic restrictions
imposed by donors or which have been raised by the charity for particular purposes.
The costs of raising and administering such funds are charged against the specific
fund. The aim and use of each restricted fund is set out In the notes to tha financial
statements.
2.5 Income
All income is recognised once the charFty has entitlement to the income, it is probable
that the income will be received and the amount of incDme receivable can be
measured reliably.
Donated services are recognised when the charity receives the Service. The charity
benefits from the help of volunteers who are befrienders. In accordan￿ with the
Charities SORP (FRS 102), general voluntèer timè is not recognised and further
information is contained within the Trustee's report in respect of their contribution.
2.6 Ex
enditure
Expenditure is recognised once there is a legal or constructive obligatton to transfer
economic benefit to a third party, it is probable that a transfer of economic benefits will
be required in settlement and the amount of the obligation can be measured reliably.

18
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR TH
ST
YEAR ENDED 31 DECEMBER 2023
CONTINUED
17J2xation.
The Company is considered to pass the tests set out in Paragraph 1 Schedule 6 of
the Finance Act 2010 and therefore it meets the definition of a charitable company for
UK corporation tax purposes. Accordingly, the Company is potentially exempt from
tsxation in respect of income or c£pital gains re￿iVed within categories covered by
Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 2% of the Taxation of
Chargeable Gains Act 1992, to the extent that such income or gains are applied
exclusively to charitable purposes.
2.8 Tan
ible Fixed Assets and De
reciation
All ass8ts costing more than £1,000 are capitalised.
A review for impairmenl of a f￿ad assat is carried out rf events or changes in
cirCumstan￿S indicate that the carrying value of any fixed asset may not be
recoverable. Shortfalls between the carying value of fixed assets and their
recoverable amounts are recognised as impairments, Impairment losses are
recognised in the Statement of Financial Activities incorporating the income and
expenditure account.
Tangible fixed assets are carried at cost, net of depreciation and any provision for
impairment. Depreciation is provided at rates calculated to write off the cost of f￿ad
assets, less their estimated residual value, over their expected useful lives on the
following bases..
Computer equipment - 200/0 Straight line
Furniture and fixtures - 200A straight line
Office equipment - 200/0 Straight line
2.9 Investments
Investments include bonds or term deposits held for twelve months from the date of
investment. This includes notice deposit accounts requiring noti￿ of more than 90
days from the date that funds were deposited into the account.
Long tenn investments include bonds or tem deposits held for more than twelve
months from the date of investment.
All investments are approved by the Finance and General Purposes Committee.
Interest on funds is included when earned and the amount can be measured reliably
by the company.
Investment income, gains and losses are allocated to the appropriate fund.

19
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
ST
YEAR ENDED 31 DECEMBER 2023
CONTINUED
21.0._Pensions
The company enrols eligible employees into a defined contribution pension scheme
and the pension charge represents the amounts payable by the company to the fund
in respect of the period funded by contributions from employee and employer. New
and existing employees who were or who became eligible to join but were not in the
pension scheme at 23 May 2023 were automatically enrolled into the scheme unless
they exercised their right to opt out of scheme membership.
Employees joining the pension scheme operated by B&CE (scheme name: The
People's Pension), contract directly with the pension company. The charity made a
contribution of 30h of qualrfying salary to this pension scheme throughout the financial
period, and acts as agent in collecting and paying ov6r employee pension
contributions. The contributions made for the accounting period are treated as an
expense.
2,11 0
ratin
Leases
Rentals under operating leases are charged to the Statement of Financial Activities
(incorporating income and expenditure account) on a straight -line basis over the lease
term.
2.12 Financial Instruments
The charity only has financial assets and financial liabilities of a kind that qualfy as
basic financial instruments. Basic financial instruments are initially recognised at
transaction value and subsequently measured at their settlement value with the
exception of bank loans which are subsequently measured at the carying value plus
accrued interest less rapayments. The financing charge to expenditure is at a constant
rate calculated using the effective interest method.

20
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
YEAR ENDED 31st DECEMBER 2023
CONTINUED
3 Sources of Income Durin
the Year
Income T
2023
2022
This Year Prior Period
Ended
Ended
31-Dec-23 31-Dec-22
Individuals
London Borough of Bexley
Non contract income
Grant income
Contract income
Non contract incoma
Contract income
Non contract income
Contract income
Non contract income
Grant income
Grant income
Grant income
Grant income
Sundry incoma
222,636
123,792
107,322
57,886
5,923
35,086
2,220
3,596
29,426
168,165
98,635
30,242
50,379
NHS South East London ICB (Bexley)
25,029
1,679
Royal Borough of Greenwich
London Borough of Lewisham
The National Lottery
Carers Trust
Merchant Taylor
City Bridge Trust
Other
8,000
4,056
36,696
628,639
35,976
22,639
448,037
The Charity has no unfulfilled conditions or contingencies.
Income comprises unrestricted of £555,415 (2022: £365,427) and restricted of £73,224
(2022: £82,610).

21
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
YEAR ENDED 31st DECEMBER 2023
NTINUED
4 Anal
Is of Resources Ex
ended
2023
2022
'or Period
Ended
31-Dec-22
Ended
31-Dec-23
Direct Charitable Costs
Care support workers, wages, national insurance and pension costs
Staff salaries, national insurance and pension costs
Care support workers and staff travel and other expenses
Direct service expenses
Workers, equipment
Volunteers expenses and associated costs
Governance costs
Accountancy and bookkeeping
238,638
299,834
6,956
46
193
19
2,040
3,402
551,129
196,856
253,726
5,042
151
1,920
2,029
459,724
Core Service Su
rt Costs
Carers Trust membership faes
Training costs and training consultancy feas
DBS enhanced checks
Insurance
C HAS accreditation
CQC fee
Data protection
5,626
4,346
785
9,317
4,247
5,990
853
6,988
1,446
35
19,559
35
22,072
Other Resources Ex
Rent of offi￿$
Printing, postage and stationery
Telephone
Photocopier and franking machine costs, including annual maintenai
Depreciation and loss on disposal of asset
Bank charges and finance costs
Advertising and fund raising activities
Café rent and activities
Befriending and older carers activities
Household support
Legal and professional
Computer and software
Bad debt and provision for bad debts
Other
nded
10,250
1,971
4,177
966
5,326
460
2,648
7,688
2,808
2,961
4,083
381
1,214
1,315
5,250
1,939
21,899
21
1,738
56,022
15,485
(95)
882
38,576
TOTAL EXPENDITURE
629,223
517,860
The expenditure comprises unrestricted of £531 , 897 (2022: £436,850) and restricted of
£97.236 (2022.. £81,010),

22
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
YEAR ENDED 31ST DECEMBER 2023
CONTINUED
S Net Incomln
Resources I
Resources Ex
ended
This is stated after charging:
2023
This Year
Ended
31-Dec-23
2022
Prior Period
Ended
31-Dec-22
Depreciation of tangible fixed assets..
-ovmed by the charity
Independent examiners remuneration
Operating leasa rentals
During the period, no Trustee received any remuneration (2022.. £N I L).
During the period, no Trustee receved any benefits in kind (2022". £NIL).
During the period, no Trustee received any reimbursement of 6xpenses (2022.. £NIL).
6 Staff Costs
5,326
2,040
4,083
1,920
The staff costs were
2023
This Year
Ended
2022
Prior Period
End8d
1-Dec-22
31-
Wages and salaries
Social Se￿rity costs
Employers contribution to defined contribution pension schemes
508,845
20,410
9,217
538,472
420.947
22,393
7,242
450,581
The average number of staff employed during the period was as follows:
2023
53
2022
53
The total aggregate amount of combined remuneration received by senior management comprising
salaries, employers national insurance and pension contribulions duing the period totalled £74,219
(2022. £72,923).
7Tan
Ible Flxed Assets
Com
ui
uter
Office Furniture and
ent Fixtures
ui
me
Total
Cost
At 1 st January 2023
Additlons
At 31 st December 2023
29, 857
1,907
1,643
505
32,005
1,907
505
De
reclatlon
At 1 st January 2023
Charge for the year
At 31 st December 2023
17,357
4,905
22,262
770
320
1,090
353
101
454
18,480
5,328
23,806
Net Book Values
At 31 st December 2022
At 31 st December 2023
12,500
9,502
873
553
152
51
13,525
10,106

23
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
YEAR ENDED 31st DECEMBER 2023
CONTINUED
8 Debtors
2023
2022
This Year Prior Period
Ended
Ended
31-Dec*23 31-Dec-22
Trade debtors
Prepayments and accrued income
57,633
15,700
73,333
46,368
14,815
61,181
9 Investment$
2023
2022
This Year Prior Period
Ended
Ended
1-Dec-23 31-Dec-22
Unlisted investments (liquid)
Unlisted investments (long tem)
371. 164
87,086
504,977
10 Creditorn
2023
2022
This Year Prior Period
Ended
Ended
31-Dec-23 31-
Amounts falling due within one year
T￿de creditors
Taxation and social security
Payroll and associated staff costs
Accruals and deferred Income
670
18,118
19,647
82.468
120,903
3,239
17,316
30,186
169,394
220,135
Deferred income movement:
2023
2022
This Year Prior
eriod
Ended
Ended
31-Dec-23 31-Dec-22
Balance as at 1 January 23
Amount released to income from tharitable activities
Amount deferred in period
Balance as 8t 31 December 23
159,787
222,795
{97,219) (90,588)
17,860
27,580
80.428
159,787
Deferred income comprises grant income received in advance £74,150. contract
income of £3, 347 and overpayments of £2,961 .
11 Financial Instruments
2023
2022
This Year Prior Period
Ended
Ended
31-Dec-23 31-Dec-22
Financial assets measured at fair value through
income and expenditure
653,843
782,392
Financi81 assets measured at fair value through income and expenditure comprise
the value of cash held and investment bond or term deposits classified as cuffent
investment assets.

24
8EXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
YEAR ENDED 31st DECEMBER 2023
CONTINUED
emen
of Funds
Current Year Statement of Funds to 31 December 2023
Trans
ers
Between
Funds
Opening
Funds
Closing
Funds
Fund
Income
Ex
enditure
Restricted fund
Designated fund
Unrestricted fund
35,648
172,856
408,459
616.963
73,224
(97,326)
11,546
172,522
432,311
616,379
(334)
334
555,415
628,639
531,89
629,223
Prior Period Statement of Funds to 31 December 2022
ransfers
Between
Funds
Opening
Funds
CAosing
Funds
Fund
Income
Ex nditure
Reslricted fund
Dèsignated fund
Unrestricted fund
34,048
175,000
477,738
686,786
82,610
(81,010)
35,648
172,856
408.459
616,963
(2,144)
2,144
365.427
448.037
436,850
517,860
Restrithed funds are used for the purpose stipulatfrd within restriclions imposed by the
donor, which include paylng Staff salaries, Iraining costs, administration and other
related costs to support the specific projects. The Charitable Company managed the
foll*)wing rèstricted grants and contracts during the year.
Mayorfs fund: £175 will be spent over the n8Xt year on the provision of youno people.
Co-op Foundation fund: £1,600 was spent on evenis for vulnerable people.
Ctty Brldge Trust fund: £4,056 was received and £23,786 spent during the year on the
provision of an older persons community programme,
London Borough of Bexley Better Care fund; £59.796 has been deferrod and will be
spent over the next 2 years on the services of a frailty practitioner and on respite services.
Yorkshire Building Society.. £720 will be spent over the next year on services for older carer¢
Edward Gostling Foundation fund: £1,957 will be spent over the next year providing post
bereavement support to unpaid carers.
LBB Household Support Fund.. £10,800 was spent awarding and adminisiering one-off
payments to support residents in the cost of-living LYiSiS.
The National Lottery.. £29,426 was received and £20,734 spent on the provision of a trauma
service within our operating boroughs.
Carers Trust fund.. £8,000 was spent during the year supporting older carers with health
activtty interventions, therapies and group sessions.
Desi
nated funds 8re unrestricted funds ring-fenced for a specific Pu￿Ose, with no
restrictions imposed.
D•signat•d fuftd (1) £123, 787 for •mploym•nt liabilities which might aris•.
Designated fund (2) £48,735 to meet future costs relating to Covid19 and wellbeing.
Unrestricted funds are spenl al the discretion of the trustees for furtherance of the charit￿$
objecltves.

25
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
YEAR ENDED 31st DECEMBER 2023
CONTINUED
13 Anal
is of Net Assets Between Funds
Current Year to 31 December 2023
2023
2023
2023
R6Stricted Desi
naled Unrestricted
Fund
Fund
Fund
2023
Total
Funds
Tangible fixed assets
10,106
10,106
Current assets
11,546
172,522
456,022
640,090
Creditors due within one year
(120,903> (120,903)
Net current assets
11,546
172,522
335,119
519,187
Long term assets
87,086
87,086
Net assets
11,546
172,522
432,311
616,379
Prior Period to 31 December 2022
2022
2022
2022
Restricted Desi
nated Unrestri
Fund
Fund
2022
Total
ed
Tangible fixed assets
13,525
13,525
Current assets
35,648
172,856
615,068
823,573
Creditors due within one year
(220,135) (220,135)
Net current assets
35,648
172,856
394,933
603,438
Net assets
35,648
172,856
408,458
616,963
14 Pension Commitments
Pension contributions totalling £2,237 (2022.. £2,085) were payable to the scheme at the
balan￿ sheet date and are included in creditors.

26
BEXLEY CROSSROADS CARE LIMITED
NOTES TO THE FINANCIAL STATEMENTS FOR THE
YEAR ENDED 315t DECEMBER 2023
CONTINUED
150
eratin
Leases
At 31 December 2023 Ihe total of the charity's future minimum lease payments under
non-cancellable operating leases was:
2023
2022
L￿Year Prtor Period
Ended
Ended
31-Dec-23 31-Dec•22
Amounts payable..
Within 1 year
Between 1 and 5 years
Total
1,176
1,068
2,244
1,027
912
1,939
16 Related Pa
Transactlons
No Trustee or other person related to the charity had any personal interest in any contract
or transaction entered into by the charity during the year.
Management and trustees made donations to the charity totalling £NIL (2022". £N IL).