Company Registered Number: 3689561 Charity Registered Number: 1075892 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) TRUSTEES. REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) CONTENTS Page Reference and Administrative Details of the Charity, its Trustees and Advisers Trustees. Report 2-23 Statement of Trustees, Responsibilities 24 Independent Auditors. Report on the Financial Statements 25-28 Consolidated Statement of Financial Activities 29 Consolidated Balance Sheet 30 Charity Balance Sheet 31-32 Consolidated Statement of Cash Flows 33 Notes to the Financial Statements 34-60 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2024 Trustees Warren Rockett, Chair Kath Mills, Deputy Chair Kim Tinneny (resigned 1 March 2024) Gerard Lyons (appointed 3 May 2024> Roger Drennan Charlotte Miller (appointed 3 May 2024) Chisha McDonald (resigned 31 March 2024) Ewan Henniker-smith Rebekka Francis (resigned 1 March 2024) Sarbani Bose Company registered number 3689561 Charity registered number 1075892 Registered office 14 Jenner Road Guildford Surrey GU13PL Company secrelary Philip Taylor (appointed 29 June 2023) Chief executive officer Susan Murphy Independent auditors MHA Statutory Auditor 6th Floor 2 London Wall Place London EC2Y SAU Bankers Barclays Bank plc Camberley Surrey GU15 3RQ Solicitors Moore Barlow LLP The Oriel Sydenham Road Guilford Surrey GU13SR Page 1 CATALYST SUPPORT LIMITED (A company limited by guarantee) PATRON. CHAIR OF TRUSTEES AND CHIEF EXECUTIVE STATEMENT FOR THE YEAR ENDED 31 MARCH 2024 Our Patron HH Christopher Critchlow DL I was delighted to accept the invilation to become Patron of Calalysl Support. I first came across its work some years ago, when I was the Resident Judge of Guildford Crown Court. It is important forjudges of the Crown Court to know about the help that may be available to those they have to sentence. in the hope that correct decisions may be made. My contact with the Probation Service caused me to visit and learn about the day-to- day work being done in Guildford, at that time mainly with those with drug problems. Then, I discovered in my year as High Sheriff of Surrey in 2022123 how the work of the charity has grown and developed considerably in the past ten years, with your provision of much greater help in the field of mental health. It was a revelation to me to find out how large the charity has become and how important it is to so many people in the county. It is clear that the trustees and the team led by CEO Sue Murphy are working wonders. The variety of programmes is impressive. Partnerships with different agencies appear to be thriving, and such collaboration strikes me as a sure way to obtain even better results for all those who benefit from the charity's servI￿s. I wish to see more of the charity's work first-hand, including the Outline listening service, the Cuckooing team, and the Women's Support Centre. I can then talk about your work more knowledgeably to my contacts in Surrey. I thought the Hope Project last June was very well done, and I visited the shop in Godalming and found out how that has developed and now benefits so many. It is my pleasure to get to know the trustees, the front-line workers, and the volunteers. I saw the warmth there was between everyone at the awards ￿remonY at the Harbour Hotel in Guildford that recognised employees. The value of your mental health work. your counselling. and your support for so many is vital. To all of you, I offer my sincere congratulations. His Honour Christopher Critchlow DL Page 2 CATALYST SUPPORT LIMITED (A company limited by guarantee) PATRON. CHAIR OF TRUSTEES AND CHIEF EXECUTIVE STATEMENT FOR THE YEAR ENDED 31 MARCH 2024 Chair of Trustees, Statement Over the last few years, Catalyst Support has stsbilised its client services while also taking advantage of opportunities to improve and to expend where it is safe to do so. Having come to the rescue of Surrey s 'Outline charity, we completed its merger into Catalyst Support and commenced our LGBTQ+ listening service. We have also integrated the Women's Support Centre. a place of refuge and safety for women dealing with abuse, discrimination. and trauma, into Catalyst Support from Woking Borough Council. Bringing new servI￿s, of which these are just two, into the charity takes a lot of time and commitment from many people, and I thank them all for their very hard work in this regard. It is also not easy in the current economic climate to find and secure funding for the running of services, nor indeed more established ones. with many traditional funders struggling to stay afloat themselves. I thank our funders and donors from the bottom of my heart for all their support and their belief in what we do and how we do it. Finding new monies and being more effective and efficient in how we deliver our many varied services to our clients takes up a lot of management time and often requires increased dialogue and support from the board and individual trustees. More often than ever. the charity now works in partnerships with others, thereby ensuring we can reach more people efficiently and in a cost-effective way. Our CEO comments more on partnerships and the leading role Catalyst Support plays in her report. Delivery on the review of the structure and strategy of the charty, including its estate and services, is well underway. This included bringing onboard a new IT partner that enhances the security of our systems and data. It also allows us to progress to a new level with regards to our digital strategy. We have also increased our social media presence and reached out to clients and others in different ways. As Catalyst Support's tenure at Jenner Road comes to an end in 2024, the Trustee Board has made available resources thal will enable the charity to operate in more suitable and modem buildings. We want our buildings and the premises we use to be fully accessible to all. Our premises of the future will be welcoming spaces that can help remove barriers and enable access to everyone to participate equally, confidently, and independentiy. Disability Rights UK states that an accessible built environment is also vital for improving sustainability. as it is used more efficiently and is more flexible and adaptable for different users and uses. So, these changes will also help Catalyst Support in many ways as we journey to be carbon neutral. The Board has also been acutely aware of the financial challenges employees have faced in their own lives, in common with many other people in the community. Appropriately, the Trustee Board approved a fair pay increase of 60/0 across the board in our workforce, who do such fantastic work for the charity and the people of Surrey, no matter how difficult the challenges. As the charity now enters its 35th year, the board and senior management continue to work tirelessly to deliver strategic direction, good governance. and fiscal responsibility and accountability which will enable the charity to continue to thrive and improve people's lives not just across Surrey but also in those neighbouring areas, where we now have a footprint. Warren Rockett Chair of Trustees Page 3 CATALYST SUPPORT LIMITED (A company limited by guarantee) PATRON. CHAIR OF TRUSTEES AND CHIEF EXECUTIVE STATEMENT FOR THE YEAR ENDED 31 MARCH 2024 Chief Executive's Statement A staff s experience with partnership services highlighted the powerof strong internal and external collaborations. Building solid intemal partnerships not only boosts teamwork but also cultivates a more fulfilling and productive work environment. This underscores the crucial role of these connections in achieving success and job satisfaction, as well as in maintaining effective relationships with external partners. Catalyst Support collaborales with various Surrey organisations. including VCSEIF, health and social care providers, the county council, and local districts and boroughs, to provide accessible services to residents. These partnerships bring diverse perspectives, inspire new ideas, and promote innovative problem-solving. They also support personal growth and professional development through continuous learning and knowledge exchange, enhancing service quality. By focusing on social determinants of health. Catalyst Support addresses systemic issues behind health disparities, nurturing a culture of continuous improvement. Regular knowledge sharing and feedback sessions keep employees and teams updated and refine their skills. Exposure to varied health and social care settings improves employees, cultural competency. leading to more effective and equitable Servi￿ delivery. A collaborative Workpla￿ offers numerous benefits, from increasing employee satisfaction to driving innovation. It encourages creative thinking and the sharing of unique insights, fostering a culture of experimentation and risk- taking. The right technology is essential for facilitating collaboration, enabling seamless communication, remote teamwork, and the integration of diverse viewpoints. which are key to innovation and client safety. We foster a safe working environment which is vital for encouraging open communication and innovative solutions. When employees feel safe to express their opinions, they are more likely to engage in collaborative efforts. Promoling cross-functional collaboration and knowledge sharing further enhances teamwork and innovation. The charity's innovative service delivery methods ensure high-quality services for residents whilsl also providing cost savings and adapting to the community's evolving needs. This not only improves the quality of life for Surrey residents but also attracts new businesses and talent to the charity, which helps boost economic growth, prosperity. enhances teamwork, promotes creativity and empowers individuals to reach their full potential. I would like to express my gratitude to the employees of the charty for their participation throughout the year, in our internal collaborative approach to designing our service delivery model. They also helped us to better understand what is expected of us in terms of service delivery by enhancing communications using technology and meeting facilitation, defining roles and responsibilities. and promoting an inclusive, diverse, and healthy culture. To our volunteers, my appreciation and thanks go to you for your commitment and support to colleagues, without your support we couldn't achieve such outstanding accomplishments. Sue Murphy Page 4 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Objectives and Activities Public Benefit The trustees confirm that they have complied with the requirements of Section 4 of the Charities Act 2011 to have due regard to the public benefit guidan￿ published by the Charty Commission for England and Wales. Catalyst Support, a non-profit organisation. was founded in 1989 with the goal of addressing the social effects of mental health problems on people's lives and promoting overall wellness. It specialises in non-medical services that support the physical and mental health of Surrey residents. The charity's work supports the population's health to improve physical and mental health outcomes, raise wellbeing, and minimise health inequalities. The principles of kindness, integrity, and commitment are upheld by the charity's workforce. Catalyst Support work in Surrey helps improve adults, lives in terms of stability and wellbeing, with the aim of reducing harm to themselves, their families, and the community- This is achieved through a wide range of projects, many done in partnership. across the county- This allows the charity to offer seNices tailored to the specific needs of its clients. By involving clients in the design and delivery of programmes, the charity can create more effective and impactful interventions that address the root causes of the challenges faced by adults in Surrey. Projects are funded through commissioned work by Surrey County Council, Public Health, and the NHS via the Integrated Care System of Surrey Heartlands and Frimley Health and Care, as well as SaBP {Surrey and Borders Partnership NHS Foundation Trust), the Office of Police and Crime Commissioner, and the National Community Lottery Fund. Volunteers In addition to paid employees, much of the work that Catalyst Support delivers is possible thanks to dedicaled trained counsellors, volunteers, and peer support workers, offering a range of support for individuals, groups, administration, and the charity's books and vinyl shop often providing additional support that is rarely funded. Our trustees are also all volunteers. All Catalyst Support services are free and confidential, and most are open for self-referral. The charity's team of trained professionals provides support and guidan￿ to individuals in need. Whether people are seeking counselling, resources. or advocacy. Catalyst Support is here to help navigate through any challenges they may be facing. Statement of Fundraisin Infomiation Catalyst Support is registered with the Fundraising Regulator, ensuring adherence to industry standards and ethical practices, and as such. generates a portion of its funds through organising fundraising events and accepting public donations. The charity does not engage with professional fundraisers or commercial participants. Throughout the year, Catalyst Support received no complaints regarding any fundraising activities. The charity maintains a transparent donation policy. accepting contributions from those we support while ensuring they are not approached for fundraising without appropriate consent. This policy safeguards vulnerable individuals from undue intrusion. Catalyst Support has established a fundraising protocol that ensures all activities align with our guidelines, ethos. and values. The marketing and fundraising team provides guidance to ensure that fundraising proposals meet our standards and assists in making necessary adjustments to align with our principles. Through the generosity of 384 individual donors, Catalyst Support received over £15,000 in donations through JustGiving alone this year. The charity is profoundly grateful to all our donors. volunteers, and partners, whose generosity has made this yearfs achievements possible. Page 5 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Achievements and Performance Catalyst Support welcomed Outline Service to the charity and is committed to supporting the listening service. Catalyst Support welcomed Women's Support Centre, Surrey. to help it continue to provide help for women in difficult situations. Catalyst Support secured a Community Connections contract and will be providing this service in partnership with Richmond Fellowship and Mary Frances Trust for the next 5 years. Catalyst Support has secured the Liaison and Diversion contract and will be able to provide the support offered by this service for Ihe next 5 years. Alpha Community Outreach received the SME Surrey silver award for Community Business of the Year and has been selected again as a finalist for this category in 2024. Launch of the podcasts That's My Vinyl Answer. increasing A Novel Idea's profile as well as promoting the benefits of music in the context of mental health. HOPE Project launched by an employee encouraged people to leave messages of HOPE. The project reached local, national. and intemational publicity. and spread messages of hope and support to many people and communities. An exhibition held as part of the project helped to demonstrate how one small initiative can honour our strategy of supporting wellness together and motivate additional projects to share their work. The Wellbeing Questionnaire, developed by the Data Team and successfully piloted with other VCSE organisations, has been recognised as a model of best practice. It has now been integrated into the Community Connections contract as an innovative alternative for assessing client progress. The team worked collaboratively alongside the charity Justice and Care to support their research on exploitation and to make cuckooing a crime. Their report has now been published, further strengthening the need as exploitation rises. Co-producing Kudos for employee recognition was vital for fostering a positive and inclusive workplace culture. By collaboratively designing recognition programmes. we ensure that the values, achievements, and contributions celebrated truly resonate across the charity. This approach empowers employees, giving them a voice in how success is acknowledged. and strengthens our commitment to mutual respect and appreciation. Co-produced recognition notonly motivates individuals but also builds a stronger, more connected organisation where everyone's efforts are valued and celebraled. Mental Health and Wellbeing Communit Connections The Community Connections team has had a strong year, supporting clients and working with partners to offer the services required in the community. Welfare Calls: Many clients discovered they were suffering from the isolation of lockdown and received welfare calls from our team during the pandemic. This practice continued at their request until the autumn of 2023. Further discussions highlighted the need for a dedicated welfare call service to provide a touchpoint for dients across the charity to maintain the progress made with their mental heallh and wellbeing. SaBP's Pathway Forum: Community Connections takes part in the SaBP's Pathway Forum, designed to bring together colleagues and partners across the mental health arena for weekly meetings where options can be presented and actioned. This collaboration has allowed the team to share their knowledge and expertise as well as highlight people known to us that require further support. This approach has also facilitated an increase in referrals in and out of our service. Page 6 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Wellbeing Questionnaire: Developed in conjunction with Catalyst Support's Data Team. This new monitoring tool helps in the managing a clients recovery joumey. The aim was to provide a more friendly, inclusive, and trauma-informed way of monitoring a client's joumey. It is now being used by the Mary Francis Trust and Richmond Fellowship after a pilot with Catalyst Support partners Guildford Action, Canterbury Care. and The Hope Hub. Trials were conducted in their services, and the results were shared with the Commissioner as a model of good practice. Due to the strong feedback from the pilots, the Wellbeing Questionnaire has been included in the new Community Connections contract as an acceptable and akternative method to assess a client's progress. Community Connection Contract: The recent bid to keep the contract in Surrey Heath, Famham, Guildford, Waverley, and Northwest Surrey was awarded to Catalyst Support. We want to keep building strong working ties with organisations around Surrey while keeping our core values in mind. In order to facilitate a smooth transition between services, we will collaborate with our partners to create a shared referral system and co-produce support plans that identify needs and direct people into the appropriate services, including everyone in their network who might benefit. Safe Havens The Safe Havens were established in Surrey in response to growing demand for crisis services across the county and following the success of the Adershot Safe Haven. The aim of Safe Havens is to deliver a seamless service that supports recovery and resilience while reducing costs and unnecessary attendance at the Emergency Department (ED) and hospital admissions. The aim of the Safe Haven service is to reduce emotional and psychological distress for service users experiencing a mental health crisis. This is achieved by collaborative partners working between the voluntary sector and statutory agencies. The partnership combines the ingenuity and flexibility of the voluntary sector with the support services of the NHS. In Surrey, partners are projecting significant growth in demand for mental health services, partly due to an increase in population and a reduction in available funding. Currently. the nalional statistics show mental disorders account for around 5 /0 of ED attendances, 25 /0 of primary care attendances, 30 % of acute inpatient bed occupancy, and 30°/o of acute readmissions. Most patients who frequently re-attend emergency departments do so because of an untreated mental heatth problem. In March 2024, Aldershot Safe Haven in Hampshire celebrated 10 years in operation, supporting thousands of residents experiencing mental health crises. The Safe Havens have become an integral part of Surrey's front- line response to the increasing numbers of the local population attending already overstretched emergency departments. Funding has been secured for another two years, so vital support can continue to be provided in Surrey. Service Im act.. Aldershot, Guildford, and Woking Safe Havens (sites where Catalyst Support work) supported 4,241 individuals during the year. Among these service users, 1,547 were experiencing a mental health crisis. The dedication and care provided by the workforce have had a positive impact on the locality, addressing the urgent need for mental health support and helping to alleviate the burden on emergency and primary care servI￿s. When someone seeks assistance for their mental health and wellness at Safe Haven, a peer support worker will offer preventative care. The inclusion of a peer support position in the model was ￿quested by the Peer Support Network, which consists of people in both paid and volunteer jobs who use their personal mental health experiences to support others. The three Community Connections lead providers will hire, Irain, and support peer support workers to give preventative support to people. Page 7 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 The following 2023124 Safe Haven data also shows how many people were supported online Location Total Sum Presented Sum presented in Crisis Sum ofvirtual Support Aldershot 1258 678 614 Guildford 2090 609 1185 Woking 698 217 230 YoungAdults SH 195 43 Grand Total 4241 1547 2038 Safe Haven serves as an initial point of contact and a potential substitute for admission. The peer support worker is part of an MDT (multiple disciplinary team) that can support individuals around their wellbeing to reduce the likelihood of crisis escalation, diverting individuals away from ED and instead being supported internally by the team in a non-clinical setting. It's fantastic that someone with lived experience can offer preventative care by helping others manage their mental health and coping mechanisms. GPimhs and MHICS Catalyst Support continues to work in partnership with SaBP and the GPS to provide the integrated mental health support service GPimhslMHICS. Extended network: In the reporting period, we have successfully launched West Waverley, Walton on Thames, and West Byneet GPimhs. The team works to support patients with complex needs" the demand for the service remains high, and patients are offered easy aC￿sS to the services. In partnership with SaBP, Catalyst Support provides Community Connectors across 18 PCN'S in Surrey. Pathways Forum: The Servi￿ has rolled out the Pathways Forums as part of the Community Mental Health Transformation Programme, which is designed to bring together experts and specialists across health care providers and voluntary services (including charities like Catalyst Support) to provide a multi-agency approach for complex cases and "wrap around" care for the individual. Our Community Connectors have been praised for presenting their clients so as to get them the best possible support. Our team plays a vital role in the integrated service and, alongside Mental Health Practitioners, delivers 50 % of client facing work, working with a team of Pharmacist. Psychiatrist. Clinical Leads and Administrators. Page 8 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Employee comment: '1 introduced the concept of mindfulness to a gentleman suffering with physical pain from arthritis. He reported that our work together has helped change his perspective on his circumstance. he no longer looks at what he can't do anymore but tries to consider how he could do it differently. This also had a positive impact on his depressive symptoms." In Reach In Reach service began in June 2021 and was seen as an integral part of the Transformation Pathway,. however, in December 2023. it was announced that extemal funding for this service would stop. In Reach- April 2023- January 2024.. The In Reach team collectively supported 165 clients throughout this period and was a key part of the transition for service users from hospital to home. The team worked collaboratively to ensure the clients were not left alone once discharged home and had ongoing support through signposting to other services. The service received positive feedback from clients and professionals within the Discharge Team at the hospitals and Care Coordinators within CMHRS. The Discharge Hub was particularly successful and benefited the clients, as theywere introduced to the service at admission, and we could follow their progress while on the ward, allowing us to get to know them and their specific needs. and then at the point of discharge. design a clear support plan for each individual. We are sorry to see this successful Servi￿ come to an end. Recove and Connect Recovery and Connect service has become part of SaBP HOMEFirst, which is an approach to supporting people who are at risk of repeat admission to the hospital due to mental health relapse. Developed with community partners. HOMEFirst support is available to adults aged 18 years and over on referral from SaBP teams and partner organisations. It brings together multi-agency working and quality care planning to provide enhanced community support. HOMEFirst can draw upon support from Recovery and Connect workers, a Lead Occupational Therapisl and Carer, and Lived Experience workers, to help people manage clients, mental health and wellbeing at home. The Servi￿ includes clinical supervision as well as joint supeNision, ensuring employees are well informed and have someone to support them with their client work. As of April 2023, the service supported a total of 16 people, which is an expected number given the complexity of the group of people this seNice supports. Recovery and Connect have expanded the area they cover and have taken on new partners. One is Andover Mind who manages the Farnham area on behalf of us. They have now employed an additional team member to allow expansion into Northeast Hampshire. Lived Ex erience LE Service in GPimhslMHICS Working with three other charities and the local tnental health trust across seven Prirnary Care Networks (PCNS), the Lived Experience (LE) Service is a collaborative partnership. Recruited for Iheir lived experience of mental ill-health, the Lived Experience Practitioners (LXPS) bring collective expertise from a variety of social issues. such as domeslic abuse, parenting, and transgender. Since the start of the service in January 2023. the LXPS have provided peer support to 73 clients beiween the ages of 18 and 64. The LXPS share their recovery and hope to empower their peers to access community resources. achieve their goals, and take on valued identities and roles. They are valued by charity stakeholders and partners. More importantly, the clients have fed back high praise. stating that the support was incredible, they felt they were treated as human beings, and their LXP had been kind, with a brilliant listening ear. Page 9 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 The LXPS form part of wider strategic alliances with the LE movement. In January 2024. the first Surrey and Northeast Hampshire Lived Experience Conference took place. bringing together further statutory and voluntary agencies. Participants heard talks from LE speakers and took part in workshops on implementing 'true' co- production. In March 2024, our LXPS were recognised under Gold Lived Experience Charter (LEC) status, an initiative commissioned by NHS England. SUN - Service User Network SUN is a collaborative partnership between Catalyst Support, Mary Frances Trust, and SaBP. This offers community groups for people with complex emotions, facilitated jointly by lived experience and clinical practitioners, and leveraging the collective expertise of its members. Since January 2021, SUN has continued to maintain a solid membership of over 300 people and more than 4,000 attendances. To mark it's, three-year anniversary an innovative SUN Fest. held in January 2024. Stakeholders and members came together to celebrate the service. In March 2024. SUN was recognised under the prestigious Gold Lived Experience Charter (LEC). SUN facilitator says. As a SUN facilitator, it means a lot to see our members growing and learning over time from attending SUN sessions and, as a service. to see how far we have come in supporting people. I learn a lot myself from the groups and members, as well as from the from the members benefiting from the groups. l am proud of the service that we offer and being able to support people in this unique way." Women's Su ort Centre Surre The Women's Support Centre Surrey IWSC) is a specialist projectwithin Catalyst Support. The centre works with partners to support women in the community facing challenging circumstances. Recovery Service: Surrey County Council Public Health commissions and funds a recovery seNice for women across Surrey. The service provides 1.1 support and twice weekly SMART Recovery groups. Women's health: Public Health and Central and Northwest London Sexual Health Services (CNWL Sexual Health) are working closely with the WSC as it provides a link between clients and specialist physical health services. The centre employees have: Received training on self-testing HIV kits. which are now available before noon at the centre. Training in PrEP and PEP as treatment for a reactive HIV test. Chlamydia tests for women under 25 years. Pregnancy tests for those who cannot afford to purchase one but need one. Male and female condoms for distribution to clients over 18. NHS England has provided funding to the WSC. The partnership is based on WSC work that benefits women and can relieve pressures on primary and secondary healthcare providers. Checkpoint: Surrey Police and the Office of the Poli￿ and Crime Commissioner for Surrey run an out-of-court division scheme called Checkpoint. The WSC delivers the Checkpoint Plus (women's restorative justice approach) service within Surrey. While on the checkpoint or after its completion. women receive trauma-informed specialist support to embed and sustain changes made following the restorative justice intervention. High Harm Unit: Surrey Police High Harm Impact Perpetrator Unit West Surrey is in the process of assessing if the WSC can offer support for women considered High Harm Impact Female Perpetrators. The centre is working towards getting all four HHIPU teams from across Surrey to work within this partnership. Probation: Many clients who attend the WSC are or have been at risk of becoming involved in the criminal justice system (CJS). WSC jointly runs a breakfast dub with probation colleagues. People on probation (POPS) attend the breakfast club to see their probation ofFicer. They can attend in a safe, single sex space, have breakfast, and meet with members of the WSC team to see if further support would be beneficial to the clienl. Page 10 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 The Probation Service also conducts pre-sentence reports (PSRS) and induction appointments at the WSC with the aim that the WSC can provide a 'wrap-around' service of support for the clients. Your Sanctuary and WSC have partnered to deliver trauma-informed therapy, from WSC counsellors to Your Sanctuary clients. WSC is in the process of discussing expanding this offer to refuges. Outline in Catal st Outline Listening Service relaunched in October 2023 under Outline in Catalyst, providing listening, comprehensive sign posting, and information services. Since reopening, the Servi￿ has had 294 direct contacts from people either by phone, text. email. or instant messaging. Catalyst Support worked collaboratively with Outline CIC to merge the Servi￿ into the charity and ensure all the due diligence has been completed before re-launch to enable us to focus on externals. Since re-launch, the Servi￿ has focused on working collaboratively with internal partners such as Community Connections, Catalyst Counselling, and external partners such as Pride in Surrey, Blossom, Twister, and the local community to ensure that our pathways are supportive. and we can share the se￿1￿ we offer with more people. Outline in Catalyst was nominated for a Health servi￿ Award at Pride in Surrey in February 2024, which was a positive way to celebrate and re-launch the service. Co-producing is an important part of the service's success and growth. The merger of Outline CIC with Catalyst has been registered on 01 July 2024 with a transfer date of 01 May 2024. End Sti ma Surre End Stigma Surrey Service works to redu￿ stigma and discrimination for people with experience of mental health issues, increase confidence and ability to address stigma and discrimination, and improve understanding of mental health across different settings. End Stigma SuNey.' A revised edition of the survey was launched to gather views and data on stigma and discrimination in Surrey. Results from the survey were shared in May 2024. E-learning: Stigma E-learning was developed in partnership with Acting Out Productions to educate people about stigma and discrimination. Three versions were created: for healthcare settings. the workpla￿. and friends and family. The e-learning is being tested before being rolled out for free in the next financial year. End Stigma Surrey was part of the LGBT community Mental Health Day called 'Love Without Labels, and multiple social media awareness campaigns. Ph sical Health Liaison The goal of the Physical Health Liaison pilot service was to complete the six core physical health assessments of Surrey Heartlands residents who were suffering from significant mental illnesses (Smls). The servi encourages users to see theirgeneral practitioner (GP) or schedule appointments with them. The team compleled additional work to look at ongoing support needs and bridge people to other resources for additional help. Working collaboratively with Procare leads and North-west Surrey Integrated Service {NICS) the setvice established contsct with GPS and worked with them on joint assessments to identify the ongoing support needs. Statistics of health checks from 28th September 2023- March 2024." Guildford & Waverley.. The team attempted to contact all patients on the SMI register. The total percentage of SMI checks completed was 49.710/0, which was an increase for all surgeries. Of the 140 patients contacted, only 18 refused support. North-west Surrey: The team attempted to contact all patients on the SMI register. The total per￿ntage of checks completed across the surgeries was 28.460/0. Out of 121 patients contacted, only 13 refused support. Page 11 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 The service will end in June 2024 due to a lack of extemal funds by commissioner of the service, despite the positive impact it is having on people's lives. Financial Wellbein ort Service The Financial Wellbeing Service is delivered in partnership with Mary Frances Trust and the Citizens Advice Bureau, Surrey Heath. It aims to address the connection between ill mental health and financial difficulties. CAB offers financial advice to clients, and Catalyst Support helps improve elements of clients, lives, such as general living skills. self-care, relationships. physical and mental health. self-esteem. and engagement in meaningful activities to reduce social isolation. Support is available via telephone, online. and in person. The Servi￿ has had 58 referrals since its launch in September 2023. HMP Prison.. The service supports vulnerable clients at the HMP prison who have limited access to assistance when it comes to dealing with their debt and finances or need additional support and resources for when they get released. The service offers a weekly drotFin service, making a difference to both employees and inmates. The service is gaining popularity and receives positive feedback from clients: "l am starting to have hope for the ftrture and feel like I can have a clean slate." "Thank you so much l am genuinely touched by the efforts youtre gone to for me." Catalyst Support Drug and Alcohol Catal st Counsellin Reach Out Counselling, offered up to 12 sessions of free counselling to those concerned about their drug or alcohol use and others affected by their use. The feedback from service users, the community, counsellors, and supervisors was that a trauma-informed counselling service was needed lo provide shorl-, medium-, and long- term counselling support. With the support of the National Lottery, from 1st September 2023 the new improved service, Catalyst Counselling, has stsrted. It supports individuals in Surrey with drug, alcohol, andlor mental health concerns, offering up to 24 sessions of free. confidential counselling and the option of having sessions face-to-face. via telephone. or online. The National Lottery has funded Catalyst Counselling for 3 years, with reduced funding in years 2 and 3. The service focuses on research and application for further funding sources. From 1st September 2023 through to 31st March 2024 the Servi￿ received 249 new referrals. 70 % of clients referred reported a reduction in their alcohol use and positive changes in their physical health, emotional heallh, family. and relationships. Over 500/0 of clients who presented with mental health concerns showed an improvement in managing their mental health, living skills, social networks, work, identitylself-esteem, trust, and hope, indicating better mental health and wellbeing and social integration. Catalyst Counselling worked with other organisations over the past year. developing internal pathways and implementing collaborative triage with Community Connections to enable clients to receive a trauma-informed and holistic servi￿. Catalyst Counselling receives positive feedback from service users, one individual stated: "I feel Comfortable and feel a weight's lifted. I've got more of an appetite, I feel more relaxed, I feel more Gonfident and I'm happy with where l am now. I've just started a newjob,. I've opened up more and I've been honest more." Liaison and Diversion LDS LDS has reached its fourth year of working in partnership with SaBP, delivering assertive outreach to people after they have left custody and prison. The service worked with 594 people during the year and supported them directly in the community or made appropriate referrals to provide ongoing support. Page 12 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 The nationwide re-tender for all LDS services was held this year, and SaBP's bid for Surrey was successful. To maintain assertive outreach. SaBP selected to continue to work with Catalyst Support as their preferred supplier. Working together. we will continue to use our specialties to deliver the service and offer it to clients after they are released from custody or prison through Reconnect. Together, SaBP and Catalyst Support have delivered presentations to Lord Bradley and the Minislry of Justice on the services we provide and plans to adapt male and female pathways as part of our approach. The Women's Support Centre plays a key role in the LDS service as they provide specialist support the service refers into. Catalyst Support has been able to apply for a series of hardship funds to support vulnerable people once they leave custody. As these grants are often protective factors for people who face many challenges, support is key to reducing isolation, improving health inequalities. maintaining contact with services and families, attending appointments, and applying forjobs and support. Brid e the Ga Is commissioned by Surrey County Council as part of the Changing Futures Programme, which comprises eleven third-sector alliance partners delivering the initiative through a specialist outreach, relational model of trauma- informed support for people with multiple disadvantages in Surrey. Catalyst Support provides skilled workers who cover the county of Surrey, and have worked alongside 16 beneficiaries during the year, with an average support time of 262 days. The relational model enables us to develop and maintain supportive, healthy relationships with beneficiaries, whereby small changes have become a possibility, resulting in improved quality of life and more control. The team was part of numerous outreach worker networking days and supervisor meetings, where governance, processes, and models were developed. Bimonthly CEO and Lived Experience meetings were held to maintain focus on Ihe alliance goals. In December 2023, all parties met for a celebration event at Painshill. In 2024, the Changing Futures Programme was awarded silver charter status at the Lived Experience Charter 2024 Awards. Catalyst Support worked alongside the SaBP Trauma-lnformed Care Team to run a test pilot on the TIA (trauma informed approach) framework. This allowed the team to work alongside statutory and voluntary sector partners and be co-authors of the framework in Surrey. ecialist Assertive Outreach - Cuckooin Cuckooing is a type of exploitation by criminal gangs. It involves befriending someone, then taking over their home and using it to deal drugs. In the reporting year, the cuckooing service received 115 referrals, which is an increase of 30 from the previous year. 170/0 of clients did not meet the threshold for adult social care., 57 % needed tenancy support. and a further 23 % had either a named social worker or adult social care involvement. Making Cuckooing a Crime: This year, the team worked collaboratively alongside the charity Justice and Care to support their research on exploitation and to make cuckooing a crime. Their report has now been published, further strengthening the need as exploitation rises. Supporting victims: The service continues to have strong parlner relationships with police, community safety, housing, and ASB (anti-social behaviour) teams- together, we ensure that our service can provide immediate support to victims. The success and impact of the service have reached further across the country, and the team had several conversations with other statutory. Across the neighbouring border in Rushmoor and Hart, we have been working in partnership with police, crime commissioning, and community safety colleagues and have been successful in securing pilot funding to emulate the Surrey model there. This will go live in April 2024. Raising Awareness: The team partnered with Mazzone Media to produce an impactful film on cuckooing, aiming to highlight the complexities of this issue. This film will se￿e as a crucial tool to educate the community and highlight how Catalyst Support offers immediate and practical assistance. Page 13 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Service evaluation: To strengthen our position for funding. we are working alongside the University of Surrey, who will conduct a service evaluation, looking at the value of the service to clients. our partnership work model, and cost benefits to the community. with findings due in September 2024. Ameth st Substance Use Outreach Since the pandemic, Ihe leam has noticed a change in the way service users present themselves to services and access homeless support in Guildford. The Sit-up space at number 5 Hub provided a base from which assessment and housing work could be done easier and quicker, and it provided faster access to shelter. This helped clients build relationships with housing providers and clear pathways to support. It has also allowed the workers to meet and start working with clients earlier, providing faster access to support and earlier intervention. In the reporting year, there has been significant change as many long-term service users either no longer require the service or their circumstances have changed, preventing ongoing work. Many of the older clients remain on the workers, caseload,. a proportion have been replaced by a younger cohort with different needs. These clients generally have more pro service involvement but have less lived experience with homelessness and related servI￿s. The service had 11 cases at the start of the year and 17 cases in total throughout the year (not including one-off interventions and work in support of HOST),. 4 clients were carried from the previous year to the end of April 2024- 8 clients closed- of these 5 were positive discharges- there were 6 new referrals, and 9 current cases remain. 4 clients worked with Bridge the Gap, 8 clients received social care support, and 6 clients engaged with i-access. Working in partnership with other services to clients. The service worked more closely with other services, such as Bridge the Gap, Surrey Adults Matter, and adult social care, plus HOST, housing providers, and Guildford Borough Council (GBC). This all helped to increased poswtive outcomes and offered more support to those in need. The servlce received positive feedback from many users. Clients said: "You get me, and you ask me to think of things I haven't before.- I dony always like the answers l find but wouldn't have gotten them if you hadn't asked me to think.. "You have belief in me and encourage me to find it in myself." Trading Activities Al ha Communi Outreach Ltd. This is a specialist outreach enterprise owned by Catalyst Support. A specialist team of nine workers within Surrey and Hampshire borders, using assertive outreach techniques to support clients that are considered to be too high risk and with too complex needs for mainstream agencies. The enterprise provides unrestricted income to Catalyst Support. The team works in a perSOn-￿n1red. holistic way and acts as a link between clients and the appropriate statutory services to support them in ensuring that they live as safely and independently as possible. The aim of the service is to provide positive support and intervenlion around prevention. minimising risks, and preventing resource misuse. The team plays a critical role in helping to alleviate the mounting pressure on health and social care reSoUr￿s. Alpha recognises the importance of multi-agency working, which involves building working relationships with fellow professionals to ensure that the best possible outcomes are achieved for the client. Alpha works closely with Social Services Locality Teams, Substance Misuse Teams and Mental Health teams. The team's experience allows them to provide support in instances of substance misuse, homelessness, mental health, leaming disabilities, dementia. strokes, and brain injuries. This has enabled the service to work alongside Elmbridge Borough Council in piloting a Housing First Support Project for homeless people. The service regularly attends CHaRMM (Community Harm and Risk Management Meetings) and SAM meetings (Surrey Adults Matter). Page 14 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Price rates: The service has been impacted by the cost-of-living increases. However negotiations with funders such as Surrey led to a formal pricing structure and the service has also became listed on Surrey s AOS system, streamlining both the referral and funding agreement pro￿sses. Internal changes: Alpha's Managing Director and founder, Gary Ochoa, retired from the company. The service reviewed their business plans and has positioned itself lo move forward with a robusl strategy that looks at maintaining sustainability and managing growth whilst IcK)king for further work opportunities including in the area of extreme hoarding. The service aims to continue to grow and will be looking at further work opportunities within the Hampshire, Hart and Rushmoor Boroughs. The Servi￿ receives many inquiries for hoarding support and is looking to develop a specialist area within the business to address the issue. Local Housing Trust: "Alpha's ability to work with exceptionally isolated and disengaged people is to be commended. Such an ability requires kindness. skill. and understanding, which they have in abundance." A Novel Idea- Charit Book I Vin Isho A Novel Idea is Catalyst Support's only charity shop, selling pre-loved books and vinyl in Godalming. Alan Garvey, was appointed manager in May 2023. Alan recwited more volunteers to manage the donations, curate the collection, identify and sell valuable books. and make the shop welcoming for visitors. The shop is entirely dependent on 18 volunteers in the reporting year. All profits from the bookshop go to Catalyst Support. Performance= In 202314. shop sales increased to £28,214, up from £18,528 in the previous year. Over a third of the shop's sales come from the vinyl and CDS sold in partnership with Make a Difference with Records. Vinyl sales continue to grow. Through various initiatives, including the podcast 'That's My Vinyl Answer., the team is increasing the shop's profile as well as promoting the benefits of music in the context of mental health. The team has recently siarted to market and advertise the shop in local publications and on social media, and they plan to take part in local events and develop more links with the local community. In 202314 sales increased to £28,214 from £18,528. Over a third of our sales now come from the Make a Difference with Records. Catal st Su ort Volunteers There are currently over 100 active volunteers, supporting Catalyst Counselling, the Women's Support Centre, Amigos. A Novel Idea. Outline in Catalyst, Shifa, groups, admin, and data teams. as well as the Board ofTrustees. Through an ongoing partnership with Royal Holloway University. four post-grad psychology students have completed a placement with our Amigos service. The team is strengthening their relationship with the University of Surrey to attract volunteers and further raise the profile of Catalyst Support in the community. The charity continues to support Servi￿ users who want to volunteer as a route to improving their mental health and often as a stepping stone to employment. Our growing team includes previous service users volunteering at the Women's Support Centre, A Novel Idea and as support group facilitators. Investing in Volunteers- We are actively seeking funding opporlunities to invest in volunteers. Achieving liv stalus will give Calalyst Support a greater ability to recruit and retain volunteers that are essential lo our success. Volunteer Survey: The 2023 volunteer survey gave a snapshot of the extent of volunteering within Catalyst Support. The feedback from the survey was very positive. Key findings were as follows: Do they enjoy volunteering? 99 % definitely agree or tend to agree. Do they feel you're making a difference? 93 % definitely agree or tend to agree. Would they recommend volunteering at Catalyst to friends and family. 98°/0 definitely agree or tend to agree. Page 15 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Three Rings.. Three rings have been suc￿SsfUllY implemented into Outline in Catalyst. During 2024, we will roll the system out into our other volunteer activities. Volunteer Training and Onboarding: In an environment where all charities face difficulty in recruiting and retaining volunteers, we are beginning a review of our onboarding process and training offer across all volunteering activities. 11 is important that we make volunteering as accessible as possible, while ensuring our volunteers have the training and support. they need to succeed. Volunteer Code of Practice: Catalyst Support has actively engaged with the Integrated Commissioning Board and Voluntary Support North-west Surrey to partner and develop a Code of Practice for volunteers. The aim of a Code of Practice for volunteers is to ensure clear guidelines and expectstions for both volunteers and organisations. A Code of Practice can help protect the wellbeing of volunteers by outlining safety protocols and procedures in place. This document also seNes as a tool for resolving conflicts and addressing any issues that may arise during volunteer work, creating a harmonious and efficient working relationship. Ultimately, the Code of Practice contributes to creating a supportive and inclusive environment for volunteers to thrive in their roles. Future Plannin As we close the year. the external system is in financial recovery, which is beginning to impact the charity. A few of the charity's services were discontinued at the end of 2023-2024 because of systemic financial strain. The charity continues to monitor the external environment to (a) see how the county's residents may be affected by the loss, and (b) the impact this has on the charity's finances. To support the charity's future, it is necessary to redirect attention from core funding through statutory partners to the local environment and other grant and funding organisations. The charity is concentrating its efforts on how. when viewed as a charity of means, it can demonstrate the charitable name as an umbrella body for the various grassroots services it offers. Several smaller projects under Catalyst Support are facing challenges thal are being addressed by the charity with funders and commissioners or reviewing a service model that works within the budget. A key focus will be on income generation through the implementation of various business development strategies and initiatives. This will include identfying new revenue streams, expanding existing markets, and nurturing partnerships to drive sustsinable growth. Additionally, efforts will be made to streamline operational processes and optimise efficiency to maximise profitability- By leveraging data analytics and market research, we aim to make informed decisions that will lead to long-term success. Furthermore, we will prioritise feedback through customer satisfaction tools and retention to ensure a strong foundation for future growth. Our goal is to create a dynamic and adaptable charity business mode that can thrive in an ever-changing environment. By staying agile and responsive to market trends, we will be able to adjust our strategies quickly and effectively. This proactive approach will allow us to continue to innovate to meet the evolving needs of Surrey residents. The Senior Leadership Team (SLT) continues to review its intemal structure to streamline decision-making processes and improve overall efficiency. This ongoing evaluation is part of the charity's commitment to adapt and stay competitive. The SLT is also exploring opportunities to enhance communication and collaboration among ils employees to create a more agile and responsive charity capable of meeling fulure challenges head- on. Strategy The managerial and operational services Ihat Catslyst Support provides are evaluated in governance board meetings alongside trustees in relation to the charity's short- and long-term strategic goals. The senior leadership team's proposals serve as the foundation for the charity's capacity to receive funds for its operations. Committees and working groups play a crucial role in ensuring that the charity's activities align with its mission and vision, ultimately contributing to its overall success. Feedback and recommendations from the committees and working groups are essential in guiding decision-making processes within the charity. Finance, Remuneration, and Investments,. Strategy and Business Development" Best Practice and Operational Performance; Workforce Champions,. Health and Safety" and Digital, Data. and Information Governance are among the governance committees that trustees serve on. Page 16 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 strategy creates a vision and direction for the organisation. and it is important that employees within Catalyst Support have clear goals and are following the direction and ethos of the charity. The current strategy provides this vision to prevent individuals from losing sight of our aims. It is essential that everyone within the charity understands and supports the strategy to work towards our common goals effectively. By involving various stskeholders in the development process, we ensure that the strategy is reflective of the entire charity s values and objectives. A series of roadshows attended by employees, volunteers, and clients led to Ihe co-design and co-production of the strategy. As part of the charity's drive, we will continue to honour our successes, showcasing the talent and commitment of our workforce and acknowledging the outstanding accomplishments of our employees and volunteers. Modernising the Kudos system will strengthen the charity's culture of gratitude and acknowledgment. The team engaged in a collaborative process to determine the types of kudos that truly resonate with our employees. Promoting a diverse and inclusive environment is essential for creating innovation and collaboration among team members. By embracing different perspectives and backgrounds. we can create a stronger. more resilient workforce that is better equipped to tackle challenges and drive success. Within Catalyst Support we stand by our PACT: Person-led we will respect you as an individual. Actively listen- we will help you to achieve your goals. Choice we will support you to make informed Choi￿5. Trust we will build trust in communities. Investments Catalyst Support Limited does not invest as a charity other than the deposits it retains in accordance with ils reserves policy. In 2023124, two short term deposits were made, guaranteed under FSCS. The charity seeks funds, principally from the statutory sector, to undertake activities that they alone cannot undertake. It also seeks charitable contributions from the public, grant making organisations. and the government. Policies The trustees have collaborated closely with the Senior Leadership Team to develop and maintain comprehensive policies and procedures tailored to the charity's operations. These policies encompass a wide range of issues and undergo regular reviews to ensure their relevan￿ and effectiveness. Catalyst Support employees are informed about the charity's policies during their induction and whenever significant policy changes or updates occur. This information is disseminated through training sessions, briefings, and team meetings and is also accessible electronically to all employees. Outcome Measures Most of the charity's income is based on commissioned services. where the commissioning body uses an agreed contract or SLA to specify the services that are to be provided. They include key performance indicators and standards against which performance is monitored. Quarterly meetings are held with each commissioning body to report on and review the charity's perfomance. Catalyst Support measures the outcomes of the services delivered across all its projects for the purposes of training, employee development, reporbng to funders and the Board of Trustees. and the improvement of services. Any improvement to services is c(Fproduced alongside employees and clients to ensure services meet the needs of people who use them. The outcomes are measured across several metrics, including the number of people engaged with them, the effectiveness of the service provided. and the ultimate outcome of any involvement with Catalyst Support. Recognised tools such as the Outcome and Recovery Stars are used along with other quantitative and qualitative methods. Where Catalyst Support partners and sulFcontracts other charities and organisations to assist in service delivery. it ensures that their perfonnance is measured. that they are accountable. and that they are providing value for money. Page 17 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Locations Catalyst Support operates across Surrey, with projects extending into neighbouring counties. Offices are located in Guildford. Woking, Cambedey. and Godalming. Employees are co-located with partners in GPimhs across Surrey Heartlands and MHICS in Frimley South as part of our collaborative partnership. The Redwood Centre at Farnham Road Hospiial in Guildford and the police custody suites in Woking and Staines provide Liaison and Diversion services. Adult Safe Havens operated out of Aldershot, Guildford, and Woking. In-Reach shared office Spa￿ at Farnham Road Hospital, Guildford, and Chertsey. A review of the facilities operated by Catalyst Support was conducted as the charity continues to plan for employees returning to offI￿S and assure safe locations for its workforce and clients. To understand the effective delivery needs of our seNices within the local community. an Estates Committee has been formed by the Senior Leadership Team (SLT), management, employees, and volunteers. Many of the venues offer limited aC￿sS for teams to return to offices and maintain a cohesive working relationship. We will be engaging an estate agent to locate a new main Catalyst Support site that is a¢￿SSIble to all and future proof so that the current office{s) can be relocated into the new building by the end of the financial year 2024125. ees The number of employees continued to grow throughout the year with the addition of new projects and pilots. including some who were subject to TUPE. Employee numbers, from full-time and part-time employees.. 121 in April 2023, rising to 145 by the end of March 2024 Catalyst Support seeks to provide employees with challenging and rewarding employment. The trustees believe that the Senior Leadership Team is continuing to recruit exceptional employees to assist in the delivery of the charity's services. Employee costs are the largest element of Catalyst Support's expenses. It is recognised by the trustees and the Senior Leadership Team that providing value for money and consistency of service is dependent upon the effective deployment, talent. and quality of its employees. It remains a workforce challenge to recruit people into the field, to fund the development of its employees, and to offer flexible working arrangements, but it is a challenge Catalyst Support meets. Employees are eligible to join a contributory pension scheme and are automatically registered for health membership. Catalyst Support works hard at being a fair and inclusive employer, aiming to meet the needs of the charity while keeping our people at heart. Our culture is being built on our values of Kindness, Integrity, and Commitment and with that in mind, our recruitment experience and beyond are our top priorities. During a period of unprecedented growth in a pandemic, we have had to remain aware of industry and worldwide challenges and be quick to adapt to change. Supporting our Workfor￿ through changes has been incredibly challenging, but one we have grasped positively. We want our employees to feel proud to work for a charity that values them and the work they do. Retainin and rowin our workforce As a member of the VCSE Alliance. Catalyst Support CEO is Porlfolio Lead for Workforce, supporting the co- designed strategy "United Surrey Talent.- serving as a panel member for the Workforce Innovation Fund, and overseeing pioneer projects that align with the strategy and drive forward the development of a skilled and inclusive workforce in Surrey. This role allows the Catalyst Support CEO to collaborate with key stakeholders and ensure that initiatives are effectively implemented to meet the needs of the cornmunity on behalf of Surrey VCSE organisations. An invitation to join the Workforce Retention Network has been extended as Portfolio Lead. This network supports the VCSE by bringing colleagues in the health and social care sectors in line with the United Surrey Talent Strategy in the sphere of retention. Retaining our employees is the charity's top priority. and working collaboratively with colleagues in the Workforce Retention Network will help shape the charity's focus. By offering competitive salaries, benefits, and opportunities for growth and development, we aim to create a positive work environmentthat encourages commitment. Seeking feedback from employees ensures their needs and concerns are addressed. Page 18 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Previous recruitment challenges have eased for the charity as we have found suitable candidates, resulting in a more efficient hiring process. There is still room for improvement in expanding our reach and impact as employees move on and new positions become available. By implementing targeted recruitment strategies and increasing our presence in diverse communities. we can attract top talent and continue to make a difference in the lives of those we serve. The focus has now shifted to ensuring a seamless transition for departing employees and effectively onboarding new team members to maintain productivity and success while retaining top talent. Influencing a flexible working culture allows for a healthy work-life balance. By providing options for remote work or flexible hours. employees feel empowered and valued, leading to increased job satisfaction and employee retention. Ultimately. this will lead to improved productivty and overall su￿ss. Developing our culture to prioritise work-lrfe balance and employee well-being is a key focus, as we believe that happy and fulfilled employees are more likely to stay longer-term. Our goal is to create a supportive and inclusive environment where employees feel motivated to grow and succeed, ultimately benefiting both the individual and the charity. By offering opportunities for professional development and advancement, we aim to cultivate a sense of fulfilment and purpose among our employees. Additionally. we recognise the importance of open communication and feedback in creating a positive work environment where everyone's contributions are valued. This approach not only enhances employee satisfaction but also creates a strong sense of commitment to the charity. Ultimately, we strive to create a workplace culture that promotes collaboration. innovation. and continuous improvement. stability comes after growth. For the charity to be successful and sustainable over the long term, stability is essential to efficiently carrying out its ethos and values. It will allow for strategic planning. risk management, and the ability to weather economic fluctuations. This will allow employees to focus on their roles and responsibilities without the constant fear of uncertainty or instability looming over them. Ultimately, a period of stability will help the charity thrive and make a positive impact in the community for years to come. Volunteers are a core parl of the charity. Without their dedication and hard work. many projects and seNices would not be possible. Their selflessness and passion for helping others truly make a difference in the communily. Developing volunteers to support the charity's mission is a key focus for the charity. By providing training and opportunities for growth, volunteers can expand their skills and contribute even more effectively to the charity, supporting the different services available to residents of Surrey. Establishing a code of practice to support volunteers in their roles and ensure their well-being is a priority for the charity. This will help create a positive and supportive environment where volunteers feel valued and appreciated for their contributions and understand the expectations of the charity. and vice versa. Governance, Structure and Management Constitution Catalyst Support Limited is a charitable company limited by guarantee incorporated on 21 December 1998 with company registration number 3689561. Catalyst Support Limited was registered as a charity on 9 June 1999 under registered charity number 1075892. The original Surrey Alcohol and Drug Advisory Service was established on 1 April 1989. The charity was established under a Memorandum of Association, which established the objects and powers of the charity and is governed under its Arlicles of Association. All the trustees are members, and as the charity is limited by guarantee and has no share capital. the obligation of the trustees is limited to a £10 contribution if the charity is wound up. Trustees Catalyst Support has a strong and diverse Trustee Board with a varied and appropriate skill base. The Board continues to attract people with an interest in and empathy with the specialist work provided by Catalyst Support and aims to be a Board that reflects the wider community senied by the charity. Page 19 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 We have a very diverse workforce and Trustee Board and work hard to ensure that remains the position. Towards the end of the reporting year three of our trustees. Kim Tinneny. Rebekka Francis and Chisha McDonald, stood down after several years of exemplary service. This leaves Catalyst Support with five hardworking trustees and an associate trustee. but their number will increase by at least two new trustees in May 2024. We have also appointed a new company secretary during the year. After appointment, a Trustee Induction Programme is arranged and new trustees are encouraged, as are all trustees, to seek furthertraining as part of their continuous development. This may be external or managed within the charity and there is a usually one group training session per year. In accordance with our Trustee Rules all trustees have periodic reviews, the first review being held after three years in post. Trustees meet quarterly in a structured meeting. either in person or virtually. Members of the Senior Leadership Team and others attend as required. All trustees become Directors of Catalyst Support Limited and are also members of Catalyst Support's Committees and Working Groups. None of the trusteesldirectors received. directly or indirectly. any remuneration from the charity during the year. C(AMMtrrEES AND WCIIKING GRCXIPS E￿n Il*nnlk•- Smth R•ba Smrb• Kathw AnwKe. Inve5tnYntand Strntesyand 8uslnesJ Heahh and Safety Commlttee and Data Gth*man Mer8ersand kqutslll¢)ns Senior Leadershi Team The trustees have delegated day to day responsibility for the management of the charity's obligations and the provision of services to its Chief Executive Officer (CEO). The CEO has regular conversations with the Chair of the Trustee Board and is responsible for ensuring the organisalion of the charity's operations to deliver its services, meeting key performance indicators. and ensuring outcomes of service level agreements are met. The senior leadership team (SLT) plays a crucial role in navigating a changing external environment, as they are the strategic direction ofthe organisation and ensuring that it remains competitive and relevant. Their experience, vision, and ability to adapt to new challenges are essential in guiding the charity through uncertainty and driving growth in the face of evolving market conditions. Additionally, their leadership can inspire confidence among employees, stakeholders, and clients, building a culture of innovation and resilience that is necessary for success in today's dynamic economic landscape. Page 20 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 The CEO has, with the trustees. approval. created a management structure to support and achieve this. The Senior Leadership Team (SLT) is currently= Susan Murphy- Chief Executive Officer Tim Beasley - Operations Manager (Partnerships) (started June 2023) Kelly Kennedy- Operations Manager (Projects) (started July 2023) Lindsay Rolls - Head of Finance and Resources (retired June 2023) Philip Taylor- Finance Manager (started May 2023) Julie Kavanagh - People and Culture Manager Gary Ochoa - Director, Alpha Extreme Services Limited (retired March 2024) Keely Glithero - Operations Manager (interim)- interim role ended June 2023 Mark Prayag - Operations Manager (interim)- interim role ended June 2023 Eduardo Araujo - Organisation Design Consultant (interim)- left February 2024 The salaries of the Key Management Personnel, Susan Murphy. is reviewed at least biennially by the trustee members of the Finance, Remuneration and Investments Committee and the Chair of Trustees. Other SLT salaries are subject to an annual benchmarking review. Risk Mana ement There are several issues which are potential risks. which could affect Catalyst Support across its projects and operations. The trustees and Senior Leadership Team monitor them closely in accordance with our risk management structure and guidelines. It is envisaged that only a serious and enduring issue outside the control of the trustees and Senior Leadership Team would be likely to have the potential to cause serious damage to the operations and financial stability. Regular reviews and reports wwth regards to risks conceming operations. health and safety and financial issues are provided at trustee meetings. The Risk Register is kept up to date and monitored by the Senior Leadership Team and trustees. The principal risks, uncertainties and the relevant mitigations faced by the charity are: Loss of statutory contract work and changes to contracts - Catalyst Support is proactively engaged with commissioners and funders at the appropriate levels to ensure any changes can be planned for and dealt with. Stsffing continuity. recruiting. and retaining a suitably skilled workforce the charity has strengthened its recruitment and HR capacity. utilising specialists where needed and has a comprehensive programme for training, developing, and rewarding employees and supporting their wellbeing. IT systems.. Damage to or impairment of IT systems. The charity works with its IT supplier to ensure that systems, backup systems and cyber protection are up to date and that the supplier has adequate systems for defending and restoring systems and hardware. Employees are given regular updates on cyber awareness and security. The charity has met NHS Data Security Toolkit standards including Data Protection Impact Assessments {DPIA), Data Security and Protection Toolkit (DSPT). FINANCIAL REVIEW Financial Position The trustees believe the charity's financial position remains sound and stable and well placed to support its increasing number of service users, employees and volunteers engaged in a wide range of community services and support programmes. Page 21 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Total income for the charity for the year under review amounted lo £4.42m (22123: £3.74m) which includes income from drug and alcohol support services of £597k (22123: £840k) and for projects relating to mental health and wellbeing £3.67m (22123: £2.82m}. Group income rose to £4.85m (22123: £4.18m) which included income of £398k (22123: £455k) from its social enterprise subsidiary, Alpha Community Outreach Ltd. After group expenditures of £4.91 m (22123: £4.03m) Ihe charity recorded a consolidated deficit of £65k for the year under review (22123: surplus of £152k). Princi al Fundin Sources Funding sources remain predominantly short-tenn (14 years), which is common in the sector. However, notable exceptions include our largest project, the Communty Connections Wellbeing Services, which begins in 2024125 with a 5+1 +1-year agreement, and the Liaison and Diversion Service, also commencing in 2024125 with a similar contract length. The charity leverages a diverse range of funding streams, including contracts and grants, to deliver the specific servi￿$ outlined in this report. Our principal funding sources are derived from service level agreements with statutory funders, alongside limited grant income. These key funding sources include: Surrey County Council- Community Connections wellbeing services and drug and alcohol support ServI￿S Surrey Heartlands ICB- Woking and Guildford Safe Havens Surrey and Borders Partnership NHS Foundation Trust - Primary care networks and mental health and wellbeing services, Aldershot Safe Haven, and Criminal Liaison and Diversion, including Reconnect The National Lottery Community Fund - Catalyst Counselling (formerly Reach Out Counselling) Police and Crime Commissioner Surrey- Cuckooing. and Women's Support Centre The charity continues to develop a range of new projects and services, including an expansion into Hart in Hampshire. In addition, we will look at increasing our independent funding sources and further develop our social enterprise initiatives to strengthen ourservice delivery moving forward. Achieving medium and long-term financial stability is a priority for the years ahead as we anticipate continuing financial pressures on public ServI￿S in Ihe post-pandemic environment. Financial Policies Financial policies are approved by the trustees and aim to minimise exposure to risk wherever possible. The charity prepares an operating budget at the beginning of each financial year with revised forecasts during the year. Expenditure is closely monitored against budget and detailed financial reports for each project are reviewed quarterly by members of the Finance Committee and trustees who additionally review the Company's balance sheet, cash flow and reserves position. There were no apparent breaches of the charity's financial policies in the year under review. Financial infomiation on projects is provided to the service managers of those projects and to the Senior Leadership Team on a monthly or quarterly basis. The Senior Leadership Team, supported by the trustees. have sought to manage the charity's income and expenditure in such a way that commissioners can readily see the value which is being generated by its activities. All surpluses are held in cash, there are two shorl-term deposits in pla￿. and there is no medium- or long-term investments. Cash balances are reviewed by the Finance Committee each quarter. Page 22 CATALYST SUPPORT LIMITED (A company limited by guarantee) TRUSTEES, REPORT FOR THE YEAR ENDED 31 MARCH 2024 Reserves The trustees are fully aware of the need to retain a sufficient level of reserves to support future endeavours and developments, to support the charity's contractual obligations and day-to-day operations in the event of unforeseen shortfalls such as the loss of a major source of income, and to provide working capital where funding is paid in arrears or delayed. A sufficient reserve is also needed to comply with legislation and best practice and to demonstrale to our funders and partners that the charity is financially secure and well managed. The charity's reserves policy reflects these requirements while recognising that our objectives of requiring the delivery of services must be the prime focus for use of funds. During the year under review, the Trustees monitored a Designated Reserve to fund the upgrading of the Charity's infomiation technology, data processing and digitsl communication systems. Expenditure on a new website was finalised during the year. Simultaneously. an IT review and report indicates the Designated Reserve may need to increase. The IT Designated Reserve currently stands at £50,000. Most of the charity's remaining reserves are unrestricted. The trustees presently aim to maintain a target range for unrestricted funds at a level of be￿een two and three months of operational expenditure based on current expenditure of approximately £4.gm and adjusted to £4.1m for projects that have ended. This results in a target range for free reserves of £680k to £1.020k. Free reserves at balance sheet date stood at the lower point of this range at £776k. At this level the trustees consider thal. in the event of a significant deterioration in funding, its free reserves, alongside recurring income streams. will enable it to continue its current activities while exploring ways in which additional funds can be raised andlor expenditure reduced. This target range is reviewed at least annually by the trustees. Goin Concern In meeting their obligation to consider the going concern status of the charity, the trustees have reviewed budgets and forecasts for the coming year to 31st March 2025 and where possible to September 2025. They have considered the organisation's ability to fund its activities and to find new sources of income and funding. The trustees consider that the forecasts prepared are appropriate and that the organisation can reasonably expect lo fund its projects and activities until at least September 2025. The charity's progress in meeting its forecasts will continue to be monitored and mitigating actions taken where necessary. Given the leadership change at Alpha Community Outreach Ltd, a paper has been approved for a newly costed approach. aiming to restore profitability to the social enterprise. The trustees have concluded that it is appropriate to consider the organisation a going concern. Statement of Disclosure to Auditors Insofar as the Trustees are aware-. There is no relevant audit infomiation of which the charitable company's auditors are unaware The Trustees have taken all steps that they ought to have tsken to make themselves aware of any relevant audit information and to establish Ihat the auditors are aware of that information. This report has been prepared having taken advantage of the small companies, exemption in the Companies Act 2006. This report was approved and authorised for issue by the Trustees and signed on its behalf by: gt Warren Rockett Chair of Trustees Date: & Mawkc6&r 2024 Page 23 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) STATEMENT OF TRUSTEES. RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH 2024 The Trustees (who are also the Directors of the Charity for the purposes of company law) are responsible for preparing the Trustees, Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the Trustees to prepare financial statements for each financial year. Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Group and the Charity and of their incoming resources and application of resources, including their income and expenditure, for that period. In preparing these financial statements, the Trustees are required to: select suitable accounting policies and then apply them consistently, obseNe the methods and principles of the Charities SORP (FRS 102). make judgements and accounting estimates that are reasonable and prudent., stste whether applicable UK Accounting Stsndards (FRS 102) have been followed, subject to any material departures disclosed and explained in the financial statements- prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Group and Charity will continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the Group and the Charilvs transactions and disclose with reasonable accuracy at any time the financial position of the Group and the Charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Group and the Charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In so far as the Trustees are aware.. there is no relevant audit information of which the Group and Charitys auditor is unaware; and the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information. Approved by order of the Members of the Board of Trustees and signed on its behalf by: Warren Rockett Chair Date.. 2024 Page 24 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF CATALYST SUPPORT LIMITED Opinion We have audited the financial statements of Catalyst Support Limited (the 'parent charitable company,) and its subsidiary (the 'Group') for the year ended 31 March 2024 which comprise the Consolidated Statement of Financial Activities. the Consolidated Balance Sheet. the Charity Balance Sheet, the Consolidated Statement of Cash Flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland. (United Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements.. give a true and fair view of the state of the Group's and of the parent charitable companvs affairs as at 31 March 2024 and of the Group's incoming resources and application of resources. including its income and expenditure for the year then ended- have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice., and have been prepared in accordance with the requirements of the Companies Act 2006 and the Charities Act2011. Basis for opinion We conducted our audit in accordance wth Intemational Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors, responsibilities for the audit of the financial statements section of our report. We are independent of the Group in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the Trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have perfonned, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast signtficant doubt on the Group's or the parent charitable companys ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report. Page 25 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF CATALYST SUPPORT LIMITED (CONTINUED) Other information The other information comprises the information included in the Annual Report other than the financial statements and our Auditors, Report thereon. The Trustees are responsible for the other information contained within the Annual Report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and. in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements. we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If. based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinion on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the Trustees. Report for the financial year for which the financial statements are prepared is consistent with the financial statements. the Trustees, Report has been prepared in accordance with applicable legal requirements. Malters on which we are required to report by exception In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misslatements in the Trustees. Report. We have nothing to report in respect of the following matters in relation to which Companies Act 2006 requires us to report to you if, in our opinion- the parent charitable company has not kept adequate and sufficient accounting records, or returns adequate for our audit have not been received from branches not visited by us- or the parent charitable company financial statements are not in agreement with the accounting records and returns., or certain disclosures of Trustees, remuneration specified by law are not made., or we have not received all the infomiation and explanations we require for our audit., or the Trustees were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies, exemptions in preparing the Trustees, Report and from the requirement to prepare a Strategic Report. Responsibilities of Trustees As explained more fully in the Statement of Trustees, Responsibilities, the Trustees (who are also the Directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Page 26 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF CATALYST SUPPORT LIMITED (CONTINUED) In preparing the financial statements. the Trustees are responsible for assessing the Group's and the parent charitable companys ability to continue as a going concern. disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the Group or the parent charitable company or to cease operations. or have no realistic alternative but to do so. Auditors. responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors, Report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below= Obtaining an understanding of the legal and regulatory frameworks that the entity operates in, focusing on those laws and regulations that had a direct effect on the financial statements- Enquiry of management and those charged with governance to identify any instances of known or suspected instances of fraud; Enquiry of management and those charged with govemance around actual and potential litigation and claims., Enquiry of management about any instances of non-compliance with laws and regulations. Reviewing the control systems in place and testing Ihe effectiveness of the controls., Performing audit work over the risk of management override of controls, including testing of journal entries and other adjustments for appropriateness- Evaluating the business rationale of significant transactions outside the normal course of business. Reviewing accounting estimates for bias- Challenging assumptions and judgements made by management and Trustees on significant accounting estimates., Reviewing minutes of meetings of those charged with governance. and Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable laws and regulations. Because of the inherent limitations of an audit. there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of InStan￿S of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation. A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.or .uklauditorsres onsibilities. This description forms part of our Auditors. Report. Page 27 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF CATALYST SUPPORT LIMITED (CONTINUED) Use of our report This report is made solely to the charitable CoMpan￿S Members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charitable companVs Trustees, as a body, Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable companYs Members those matters we are required to state to them in an Auditors. Report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its Members. as a body. for our audit work, for this report. or for the opinions we have formed. Stuart McKay Bsc FCA DChA (Senior Statutory Auditor) for and on behalf of MHA Statutory Auditor London, United Kingdom Date.. 1111212024 MHA is the trading name of Maclntyre Hudson LLP. a limited liability partnership in England and Wales (registered number OC312313). Page 28 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024 Unrestricted funds 2024 Restricted funds 2024 Total funds 2024 Total funds 2023 Note Income from: Donations 91,288 3.941,257 426,688 17 5,290 382.062 96.578 4,323.319 426,688 17 31,574 3,678,597 474, 179 32 Charitable activities Other trading activities Bank interest receivable Total income Expenditure on: Raising funds trading activities Charitable activities 4,459,250 387.352 4,846.602 4, 184,382 390,306 4.140,354 390,306 4,521.175 450,080 3,581,818 380,821 Total expenditure 4.530,660 380.821 4,911.481 4,031,898 {71,410) 6,531 (64,879) 152, 484 Net movement in funds Reconciliation of funds: Total funds brought forward Net movement in funds 897,836 {71,410) 31,620 6,531 929,456 (64.879) 776,972 152,484 826,426 38,151 864,577 929,456 Total funds carried forward The Consolidated Statement of Financial Activities includes all gains and losses recognised in the year. All income and expenditure derives from continuing acts-vities. The notes on pages 34 to 60 form part of these financial statements. Page 29 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) REGISTERED NUMBER: 3689561 CONSOLIDATED BALANCE SHEET AS AT 31 MARCH 2024 2024 2024 2023 2023 Note Fixed assets Intangible assets Tangible assets 13 14 35,180 29,823 35,180 29,823 Current assets Debtors.. Amounts falling due within one year Cash at bank and in hand 16 399,616 1.163.576 263, 603 2,021,688 21 1,563,192 2,285,291 Creditors: Amounts falling due within one year 17 (733.795) (1,385, 658) Net current assets 829,397 899, 633 Total net assets 864,577 929,456 Funds Restricted funds 18 38,151 31,620 Unrestricted funds Designated funds General funds 18 18 50,000 776.426 80, 000 817,836 Total unrestricted funds 18 826,426 897,836 Total funds 864,577 929,456 The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements. The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime. The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by.. Warren Rockett Chair Date. & H2ve*K6&r 2024 The notes on pages 34 to 60 form part of these financial statements. Page 30 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) REGISTERED NUMBER: 3689561 CHARITY BALANCE SHEET AS AT 31 MARCH 2024 2024 2024 2023 2023 Note Fixed assets Intangible assets Tangible assets Investments 13 14 31,624 100 25,117 100 15 31,724 25,217 Current assets Debtors.. Amounts falling due within one year Cash at bank and in hand 16 349,709 1.131.171 238, 706 1,966,723 1.480.880 2,205,429 Creditors: Amounts falling due within one year 17 (656.192) (1,301,366) Net current assets 824,688 904,063 Total net assets 856,412 929,280 Charity funds Restricted funds Unrestricted funds 38,151 31,620 Designated funds General funds 18 50,000 768.261 80,000 817,660 18 Total unrestricted funds 818,261 897, 660 Total funds 856,412 929,280 The Charitys net movement in funds for the year was £(72,868) (2023- £164, 184). The Trustees acknowledge their responsibilities for complwng with the requirements of the Companies Act 2006 with respect to accounting records and preparation of financial statements. The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime. Page 31 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) REGISTERED NUMBER: 3689561 CHARITY BALANCE SHEET (CONTINUED) AS AT 31 MARCH 2024 The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by.. gt Warren Rockett Chair Date.. & Move*K6&r 2024 The notes on pages 34 to 60 form part of these financial statements. Page 32 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) CONSOLIDATED STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Note Cash flows from operating activities Net cash used in operating activities 20 (843,622) 876,370 Cash flows from investing activities Bank interest receivable Purchase of tangible fixed assets 17 (14,507) 32 (11,535) 14 Net cash used in investing activities (14,490) (11,503) Change in cash and cash equivalents in the year (858.112) 864, 867 Cash and cash equivalents at the beginning of the year 2,021,688 1,156,821 Cash and cash equivalents at the end of the year 21 1,163,576 2,021,688 The notes on pages 34 to 60 form part of these financial statements. As the Group and Charity does not have any debt, an analysis of net debt has not been prOdU￿d. Page 33 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 General infomiation Catalyst Support Limited is a charitable company limited by guarantee and is registered with the Registrar of Companies {Company Registered Number: 3689561) and the Charity Commission (Charity Registered Number: 1075892) in England and Wales. In the event of the Group being wound up. the liability in respect of the guarantee is limited to £10 per member of the Group. The address of the registered office is given in the Group information on page 1 of these financial statements. Accounting policies 2.1 Basis of preparation of financial statements The financial statements have been prepared in accordance with the Charities SORP (FRS 1021 Accounting and Reporting by Charities= Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Catalyst Support Limited meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cosl or transaction value unless otherwise stated in the relevant accounting policy. The financial stalements are prepared in slerling which is the functional and presentational currency of the Group and are rounded to the nearest pound. The Consolidated Statement of Financial Activities (SOFA) and Consolidated Balance Sheet consolidate the financial statements of the Charity and its subsidiary undertaking. The results of the subsidiary are consolidated on a line by line basis. The Charity has iaken advantage of Ihe exemption allowed under section 408 of the Companies Act 2006 and has not presenled its own Statement of Financial Activities in these financial statements. 2.2 Going concern The Trustees have assessed the use of going concern and have considered possible events or conditions that might cast significant doubt on the ability of the Group to conlinue as a going concern. The Trustees have made this assessment for a period of at least one year from the date of the approval of these financial statements. The Trustees have concluded thal there is a reasonable expectation that the Group has adequate resources to continue in operational existence for the foreseeable future. The Group therefore continues to adopt the going concern basis in preparing these financial statements. The Trustees are not aware of any post balance sheet events which would have a material impact on these financial ststements. Page 34 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) 2.3 Income All income is recognised On￿ the Group has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably. Income is deferred only when the Group has to fulfil conditions which they are uncertain they are able to fulfill before being entitled to the income. Grant income comes from the National Lottery Community Fund and other donors. Other income comes mainly from statutory bodies. including Surrey County Council, Surrey and Borders Partnership NHS Foundation Trust, the offi￿ of the Police & Crime Commissioner for Surrey, Surrey Police and Local Borough Councils. 2.4 Expenditure All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the categories. Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each aclivity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset's use. Expenditure on charitable activities is incurred on directly undertaking the activities which further the Group's objectives, as well as any associated support costs. Redundancy and termination payTnents are recognised immediately upon becoming a constructive obligation. All expenditure is inclusive of irrecoverable VAT. 2.5 Employee benefits When employees have rendered Servi￿ to the Charity, short-term employee benefits to which the employees are entitled are recognised at the undiscounted amount expected to be paid in exchange for that service. The Charity operates a defined benefit pension plan for the benefit of its employees. A liability for the Charity's obligations under the plan is recognised net of plan assets. The net change in the net defined benefit liability is recognised as the cost of the defined benefit plan during the period. Pension plan assets are measured at fair value and the defined benefit obligalion is measured on an actuarial basis using the projected unit method. Page 35 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) 2.6 Interest receivable Interest on funds held on deposit is included when re￿1vable and the amount can be measured reliably by the Group- this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited. 2.7 Taxation The Charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the Charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992. to the extent that such income or gains are applied exclusively to charitable purposes. 2.8 Tangible fixed assets and depreciation Tangible fixed assets costing £5.000 or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably. The £5,000 capitalisation limit is reduced for computer equipment, such as laptops to £NIL so that a good record of computer equipment can be maintained. and motor vehicles held within the subsidiary. Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. Al costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost. Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, using the straight-line method. Depreciation is provided on the following basis= Motor vehicles Furniture and equipment Computer equipment 25°/0 33°/0 2.9 Intangible assets - goodwill Goodwill arising on business cornbinations is capitalised, dasstfied as an asset on the balance sheet and amortised on a straight line basis over its useful life, which should not exceed ten years if a reliable eslimate of the useful Iwfe cannot be made. 2.10 Investments Investments in subsidiaries are valued at cost less provision for impaiment. 2.11 Debtors Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any Irade discounts due. Page 36 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) 2.12 Cash at bank and in hand Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. 2.13 Liabilities and provisions Liabilities are recognised when there is an obligation at the Balance Sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably. Liabilities are recognised at the amount that the Group anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide. Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised in the Consolidated Statement of Financial Activities as a finance cost. 2.14 Financial instruments The Group only holds basic Financial Instruments. The financial assets and financial liabilities of the Group are as follows: Debtors trade and other debtors are basic financial instruments and are debt instruments measured at amortised cost as detailed in Note 16. Prepayments are not financial instruments. Cash at bank- is classified as a basic financial instrument and is measured at face value. Liabilities trade creditors. accruals and other creditors will be classified as financial instruments, and are measured at amortised cost as detailed in Notes 17. Taxation and social security balances are not included in the financial instruments disclosure. 2.15 Operating leases Rentals paid under operating leases are charged to the Consolidated Statement of Financial Activities on a straight line basis over the lease term. Page 37 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) 2.16 Pensions The Group operates two pension schemes for its employees:_ a) A defined contribution workplace scheme which is available to all eligible employees. The Charity contributes at rates recommended under government auto-enrolment procedures. b) The Group is also a participating employer in the defined benefit Local Government Pension Scheme known as the Surrey County Council Pension Fund ("the Fund") which is now closed to the Group's new employees. The assets and liabilities of the Fund are not separately identifiable to each employer. The assets of the scheme are held separately from those of the Group in an independently administered fund and pensions payable under the scheme are based on final pensionable salary. This scheme is the Local Government Pension Scheme administered by the Surrey County Council, who also arrange for triennial actuarial reviews to be carried out. The latest actuarial valuation was carried out as at 31 March 2022. The operating costs of providing these benefits are recognised in the Consolidated Statement of Financial Activities in the accounting year in which the benefits are eamed by the employees and related financing and other costs recognised in the year in which they arise. No other retirement benefits are provided. The pension charge represents the amounts payable by the Charity to each scheme in respect of the year. Contributions are expensed as they become payable. 2.17 Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Group and which have not been designated for other purposes. Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set oul in the notes to the financial statements. Restricted funds are funds which are to be used in accordance with specific ￿StriCtIonS imposed by donors or which have been raised by the Group for parlicular purposes. The cosls of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements. Investment income, gains and losses are allocated to the appropriate fund. Page 38 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Critical accounting estimates and areas of judgement Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Critical accounting estimates and assumptions. The Charity makes estimates and assumptions Con￿rning the future. The resulting accounting estimates and assumptions will, by definition, seldom equal the related actual results. The estimates and assumptions that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are discussed below. The annual depreciation charge is sensitive to changes in the estimated useful lives and residual value of assets. The useful lives and residual values are re-assessed annually and amended where necessary. The discount rate used for deficit reduction pa￿nents. Page 39 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Income from donations Unrestricted funds 2024 Restricted funds 2024 Total funds 2024 Donations 91,288 5,290 96,578 Unrestricted funds 2023 Restricted funds 2023 Total funds 2023 Donations 31,498 76 31,574 Page 40 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Income from charitable activities Unrestricted funds 2024 Restricted funds 2024 Total funds 2024 Drugs and alcohol support Mental health and wellbeing Other projects 244,104 3,637,148 60,005 352,857 29,205 596,961 3,666,353 60,005 Total 2024 3,941,257 382,062 4,323,319 Unrestricted funds 2023 Restricted funds 2023 Total funds 2023 Drugs and alcohol support Mental health and wellbeing Other projects 563.119 2, 823,969 14,653 276,856 839, 975 2.823,969 14,653 Total 2023 3,401,741 276,856 3,678,597 Page 41 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Income from charitable activities (continued) Income from charitable activities includes income received from the following government SOur￿S.. 2024 2023 Surrey County Council National Lottery Community Fund Surrey & Borders Partnership NHS Trust Office of the Police & Crime Commissioner- SU￿eY Surrey Heath Borough Council NHS Surrey Heartlands CCG Guildford Borough Council Runnymede Borough Council Woking Borough Council Ministry of Housing, Communities and Local Govt NHS England Misc other 1,558,442 151,414 1,647,935 177.734 10,000 409,342 26,270 15.000 145,148 1,510,854 146,931 1,360, 958 109,333 500,442 26,270 19,932 103,295 3,877 4,244,580 3,678,597 Page 42 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Income from other trading activities Unrestricted funds 2024 Total funds 2024 Income from trading subsidiary Sale of donated goods 398,278 28,410 398,278 28,410 426,688 426,688 Unrestricted funds 2023 Total funds 2023 Income from trading subsidiary Sale of donated goods 455.484 18,695 455,484 18,695 474,179 474,179 Page 43 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Expenditure on raising funds - trading activities Unrestricted funds 2024 Total funds 2024 Direct costs 314,295 31,483 44,028 500 314,295 31,483 44,028 500 Support costs - Staff costs Support costs - Other costs Support costs - Depreciation Total 2024 390,306 390,306 Unrestricted funds 2023 Total funds 2023 Direct costs 371,034 34,169 44,503 750 371,034 34,169 44,503 750 Support costs - Staff costs Support costs - Other costs Support costs - Depreciation Total 2023 450,456 450,456 Page 44 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Analysis of expenditure on charitable activities - by fund Unrestricted funds 2024 Restricted funds 2024 Total funds 2024 Drugs and alcohol support Mental health and wellbeing Other projects 318,647 3,432,486 389,221 354,530 26,291 673,177 3,458,777 389,221 Total 2024 4.140,354 380,821 4,521,175 Unrestricted funds 2023 Restricted funds 2023 Total funds 2023 Drugs and alcohol support Mental health and wellbeing Other projects 491,671 2, 636,280 205,620 248,247 739,918 2,636, 280 205, 620 Total 2023 3,333,571 248,247 3,581,818 Page 45 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Analysis of expenditure on charitable activities - by type Activities undertaken directly 2024 Support costs 2024 Total funds 2024 Drugs and alcohol support Mental health and wellbeing Other projects 559,480 2.841,172 13,269 113,697 617,605 375,952 673,177 3,458,777 389,221 Total 2024 3.413,921 1,107,254 4,521,175 Activities undertaken directly 2023 Support costs 2023 Total funds 2023 Drugs and alcohol support Mental health and wellbeing Other projects 614.809 2,147,745 4.176 125, 109 488,535 201,444 739,918 2,636,280 205, 620 Total 2023 2, 766, 730 815,088 3,581,818 Page 46 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Analysis of expenditure on charitable activities - by type (continued) Analysis of support costs Total funds 2024 Total funds 2023 Staff costs 709,094 8,000 96,451 51,713 13,058 2,617 93,019 43,164 71,581 960 556,821 8,000 49,280 42,210 10,486 5,912 77,399 21,929 39,123 Depreciation Other staff costs Premises costs Venue and event costs Bank charges Office costs Technology costs Governance costs Volunteers expenses Travel and subsistence Service level agreement costs 4,687 12.910 3,404 524 1,107,254 815,088 10. Governance costs 2024 2023 Auditors, remuneration - Audit of the financial statements Auditors. remuneration - Taxation services 18,500 1,050 5,400 17,400 1,900 5, 000 (52) 21, 736 189 Auditors, remuneration - Other non-audit servi￿$ Auditors. remuneration - Over-accrual in prior periods Legal and professional fees Trustee meeling and training expenditure 50.554 387 Total 75.891 46,173 Included within Govemance costs is £7,750 (2023 - £7,050) of Auditors, remuneration incurred by the trading subsidiary. which has been recognised within Expenditure on raising funds. Page 47 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 11. Staff costs Group 2024 Group 2023 Charity 2024 Charity 2023 Wages and salaries Social security costs Pension costs 3,269,753 201,588 231,938 2, 656,377 243, 789 177.297 2,983,310 174.491 204,638 2,321, 140 210,221 151,551 3.703,279 3,077,463 3,362.439 2,682,912 The average number of persons employed by the Group during the year was as follows.. Group 2024 Group 2023 Employees 145 121 The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was.. Group 2024 Group 2023 In the band £60,001- £70.000 The total amount of employee benefits received (including employerfs national insurance and pension conlributions) by Key Management Personnel is £149,751 (2023 £137,801). The Group considers its Key Management Personnel to comprise of the Trustees, ihe Chief Executive Officer of Catalyst Support Limited and the Managing Director of Alpha Community Outreach Limited. There was one minimum statutory redundancy payment during the year (2023 - one), for the amount of £1,122 (2023 - £1,300) and one non-contraclual settlement payment (2023 - one) for the amount of £12,892 (2023 - £580). Page 48 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 12. Trustees. remuneration and expenses During the year. no Trustees received any remuneration or other benefits (2023 - £NIL). During the year ended 31 March 2024. expenses totalling £NIL were reimbursed or paid directly to O Trustees (2023 - £121 to one Tnistee). Expenses were incurred in relation to travel expenses. 13. Intangible assets Group and Charity Goodwill Cost At 1 April 2023 and At 31 March 2024 12,000 Amortisation At 1 April 2023 and At 31 March 2024 12,000 Net book value At 31 March 2024 At 31 March 2023 Page 49 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 14. Tangible fixed assets Group Furniture and equipment Motor vehicles Computer equipment Total Cost or valuation At 1 April 2023 Additions Disposals 8.500 33,948 155,964 14,507 198,412 14,507 (5,500) (5.500) At 31 March 2024 3,000 33,948 170,471 207,419 Depreciation At 1 April 2023 Charge for the year On disposals 5.750 500 (4.850) 32,694 130.145 8,000 168,589 8,500 (4,850) At 31 March 2024 1.400 32,694 138.145 172,239 Net book value At 31 March 2024 1.600 1,254 32,326 35,180 At 31 March 2023 2, 750 1,254 25,819 29,823 Page 50 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 14. Tangible fixed assets (continued) Charity Fumiture and equipment Computer equipment Total Cost or valuatlon At 1 April 2023 Additions 32,068 151,992 14.507 184,060 14,507 At 31 March 2024 32,068 166.499 198,567 Depreciation At 1 April 2023 Charge for the year 31,041 127,902 8.000 158,943 8,000 At 31 March 2024 31,041 135.902 166,943 Net book value At 31 March 2024 1,027 30.597 31,624 At 31 March 2023 1,027 24,090 25,117 Page 51 CATALYST SUPPORT LIMITED {A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 15. Fixed asset investments Investment in subsidiary company Charity Cost or valuation At 1 April 2023 100 At 31 March 2024 100 Catalyst Support Limited holds 100 £1 ordinary shares in Alpha Community Outreach Ltd (Company Registered Number.. 07563107). representing a 1000/0 holding. The financial results of the subsidiary are included in these consolidated financial statements. The registered office of Alpha Community Outreach Ltd is 14 Jenner Road. Guildford, Surrey. GU7 1LQ. The principal activity of the company is to provide support to complex individuals living in the community who will generally have addiction and menlal health issues and not be suitable for mainstream services. The company also carries out specialist cleaning ServI￿S including for hoarders and post mortem. The financial results of the subsidiary were as follows= 2024 2023 Income 398.295 390.306 455, 484 450, 080 17, 104 (11, 700) 276 Expenditure Gift aid fr)r distribution Total Comprehensi￿ income Net assets 7,989 8,265 16. Debtors Group 2024 Group 2023 Charity 2024 Charity 2023 Due within one year Trade debtors 100,704 121,053 Amounts owed by group undertakings Prepayments and accrued income 50,797 298.912 96,156 142, 550 298,912 142,550 399,616 263.603 349.709 238, 706 Page 52 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 17. Creditors: Amounts falling due within one year Group 2024 Group 2023 Charity 2024 Charity 2023 Trade creditors Other taxation and social security Other creditors 37,249 110,002 85,000 501,544 25, 726 128,603 83,936 1,147,393 35.946 86,552 85,000 448,694 23,640 102, 999 83, 936 7,090, 791 Accruals and deferred income 733,795 1,385,658 656,192 1,301,366 The Charity operates a defined contribution scheme with the Surrey County Council Local Government Pension Scheme which has a guaranteed element of pension benefits. The pension cost charge represents the contributions payable by the Charity to the Funds in respect of the year, and for both schemes amounted to £204,638 (2023- £151.551). The Charity was previously informed that contributions of £120,000 were payable to the defined benefits scheme over a 3 year period. Group 2024 Group 2023 Charity 2024 Charity 2023 Deferred Income Deferred income at 1 April Resources deferred during the year Amounts released from previous periods 1.106,694 421,190 {1.106,694) 685, 786 1,055.847 1, 106,694 376,106 (685, 786) {1,055.847) 629, 542 1,055,847 (629, 542) Deferred income at 31 March 421,190 1, 106,694 376,106 1,055,847 Deferred income relates to various projects and grants which are ongoing into 2024-25 and for which funds have been received in advance. These are below: Recovery & Connect Cuckooing Surrey Cuckooing Hampshire Catalyst Counselling Financial and Wellbeing Support Service Service User Network Community Champions Physical Health Liason Workers Page 53 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 18. Statement of funds Current year Balance at 31 March 2024 Balance at 1 April 2023 Income Expenditure Unrestricted funds Designated funds Digital infrastructure improvements 80,000 (30,000) 50,000 General funds General funds Pension reserve 897,836 (80.000) 4.459,250 (4,500,660) 856,426 (80,000) 817.836 4,459,250 (4,500,660) 776,426 Total Unrestricted funds 897.836 4.459,250 (4,530,660) 826,426 Restricted funds Catslyst Counselling Support Provision for Self Isolating Patients York Road Financial and Wellbeing Support Servi Cuckooing Surrey Bridge the gap 18.738 152 151,704 (150,844) {152) (2,546) (26,291) (109,538) (91,450) 19.598 2.546 34,205 109,993 91,450 7,914 10,639 10.184 31.620 387,352 (380,821) 38,151 Total of funds 929.456 4,846,602 (4,911,481) 864,577 Page 54 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 18. Statement of funds (continued) Prior year Balance at l April 2022 Transfers Balance at in/out 31 March 2023 Income Expenditure Unrestricted funds Designated funds Digital infrastructure improvements 80,000 80,000 General funds General funds Pension reserve 854, 037 (80.000) 3,907,450 (3, 783, 651) (80, 000) 897,836 (80,000) 774, 037 3.907,450 (3. 783, 651) (80, 000) 817,836 Total Unrestricted funds 774.037 467,351 (3, 783, 651) 897,836 Restricted funds Catalyst Counselling Support Provision for Self Isolating Patients 147,007 (128,269) 18,738 152 152 York Road 531 2,252 19,932 109,993 (17,917) (102,061) 2,546 10,184 Cuckooing Surrey 2,935 276,932 (248,247) 31,620 Total of funds 776, 972 276,932 (4,031, 898) 929,456 Page 55 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 18. Statement of funds (continued) The Digital infrastructure improvements was created to fund the upgrading of the Charity's information technology, data processing and digital communication systems. The purpose of each major restricted fund is as follows: Catalyst Counselling includes funds received from The National Lottery Community Fund for the provision of counselling for individuals around substance misuse by volunteer counsellors. Cuckooing Surrey provides support for vulnerable adults affected by cuckooing. Support Provision for Self Isolating Patients provides support for COVID-19 positive individuals who were insecurely housed during the pandemic lockdown and its aftermath. The funding is provided by Surrey County Council. The York Road project provides a Substance Misuse Outreach Navigator working with the York Road Project. Brief interventions, advice and support is given for individuals to access treatment and recovery services. The York Road project is a Charity providing accommodation to the homeless in Woking. Financial and Wellbeing Support Service provides individuals with improved confidence in managing their financial resources. increased engagement with the local community, less social isolation and improved overall mental health. Bridge the Gap provides a relational model of trauma-informed support for people with multiple disadvantages in Surrey. The funding is provided by Surrey County Council. Further information received in the year provided clarity that the income from Ihis project should be treated as restricted funds. In relation to the prior year balances, we do not consider that they need to change. The balances are below our materiality threshold, and the income and expenditure for the project are separately accounted for in your accounting system and management accounts. We consider that no prior year adjustment is required, and there are no significant issues in relation to trust law breaches. The pension reserve has been created to reflect the pension deficit recognised in the year following notification that additional contributions were payable to the scheme. 19. Analysis of net assets between funds Analysis of net assets between funds - current period Unrestricted Restricted funds funds 2024 2024 Total funds 2024 Tangible fixed assets Current assets 35,180 1.525,041 (733,795) 35,180 1,563,192 (733,795) 38,151 Creditors due within one year Total 826,426 38,151 864,577 Page 56 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 19. Analysis of net assets between funds (continued) Analysis of net assets between funds - prior period Unrestricted funds 2023 Restricted funds 2023 Total funds 2023 Tangible fixed assets Current assets 29,823 2,253,677 (1,385,658) 29,823 2,285,291 (1,385,658) 31,620 Creditors due within one year Total 897,836 31,620 929,456 20. Reconciliation of net movement in funds to net cash flow from operating activities Group 2024 Group 2023 Net incomelexpenditure for the period (as per Statement of Financial Activities) (64,879) 152,484 Adjustments for: Depreciation charges Loss on the sale of fixed assets 14 8.500 650 8, 750 {Increase}Idecrease in debtors {Decrease)lincrease in creditors Bank interest receivable 16 (136.013) (651,863) {17) 351,922 363, 246 (32) 17 Net cash provided byl{used in) operating activities (843,622) 876,370 21. Analysis of cash and cash equivalents Group 2024 Group 2023 Cash at bank and in hand 1,163,576 2,021,688 Total cash and cash equivalents 1,163,576 2,021,688 Page 57 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 22. Analysis of changes in net debt At 1 April 2023 Cash flows At 31 March 2024 Cash at bank and in hand 2,021,688 (858,112) 1,163,576 2,021,688 (858,112) 1,163,576 23. Pension commitments The Charity is a participating employer in the Local Govemment Pension Scheme known as the Surrey County Council Pension Fund ("the Fund") which is now closed to the Charity's new employees. The Fund is a multi-employer defined benefit scheme. The Scheme is funded and is contracted out of the state scheme. The assets and liabililies of the Fund are not separately identifiable to each participating employer. Accordingly, the contributions to the Fund are treated as a defined contributions scheme. The last triennial valuation of the Scheme was perfomied as at 31 March 2022 by a professionally qualified actuary. The tnarket value of the Scheme's assels at the last valuation date was £5,358 million. The valuation revealed a surplus of assets {£101 million) compared with the value of liabilities (£5,257 million), equivalent to a past service funding level of 102%. It is possible that future valuations or interim reviews of the Fund may require additional contributions to be made. The Charity was previously informed that additional contributions were payable to the scheme over a 3 year period by 3 annual payments from 1 April 2020. The operating costs of the defined benefit pension scheme were £73,568 (2023 - £54,621). The Charity is currently required to contribute at the standard rate of 27.3 /0 of pensionable salaries. Page 58 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 24. Operating lease commitments At 31 March 2024 the Group and the Charity had commitments to make future minimum lease payments under non-cancellable operating leases as follows= Group 2024 Group 2023 Charity 2024 Charity 2023 Land and buildings Not later than 1 year Later than 1 year and not later than 5 years 34,500 49,000 27,500 34.500 49, 000 27,500 34,500 76,500 34,500 76, 500 Group 2024 Group 2023 Charity 2024 Charity 2023 Equipment Not later than 1 year Later than 1 year and not later than 5 years 1,771 4.349 1,080 1.771 4,349 1,080 6.120 1,080 6.120 1,080 The following lease payThents have been recognised as an expense in the Consolidated Statement of Financial Activities- Group 2024 Group 2023 Charity 2024 Charity 2023 Operating lease rentals 42,747 50,080 42,747 50, 080 42,747 50,080 42,747 50, 080 Page 59 CATALYST SUPPORT LIMITED (A Company Limited by Guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 25. Related party transactions During the year. salaries and related other costs of £346.768 (2023 £394,551) relating to Alpha Community Outreach Ltd, the subsidiary of Catalyst Support Limited, were paid by Catalyst Support Limited and recharged to Alpha Community Outreach Ltd. At the year end, the amount owed to Catalyst Support Limited from Alpha Community Outreach Ltd is £50,797 (2023 - £96, 156). During the year. Alpha Community Outreach Ltd donated distributable profits of £NIL to Catalyst Support Limited (2023 £17, 104). During the year. payTnents of £1,900 (2023 - £NIL) were made to a contractor, who is a related paty of the CEO, Susan Murphy. in respect of repairs and maintenance services provided. During the year a motor vehicle owned by Alpha Community Outreach Ltd was sold to the managing director, Gary Ochoa. The pri￿ paid was equal to the net book value of the motor vehicle, being £650 (2023 - £NIL). Page 60