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|Registered|Office:||220 Hoe Street||||
|---|---|---|---|---|---|---|
||||Waltham
stow||||
||||London||||
||||E173AY||||
|Local Citizens Advice||(and|||||
|Principal)|Office:||220 Hoe Street||||
||||Walthamstow||||
||||London||||
||||E173AY||||
||||12Hatherley
Mews||||
|Bankers:|||Barclays Bank pic||||
||||278 Hoe Street||||
||||Waltham stow||||
||||London E179QE||||
|Auditors:|||MHA Maclntyre|Hudson|||
||||Chartered
Accountants||and Statutory|Auditors|
||||Boundary
House||||
||||4 County Place||||
||||Chelmsford||||
||||Essex
CM2 ORE||||
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|~|moved service delivery to home working
and made a smooth transition||||
|---|---|---|---|---|
|~|supported
clients over the telephone
and webchat as well as by video link and|set up a process for|client||
||documents||||
|~|maintained
opening times for the Adviceline
and Help to Claim line from 9am|to 5pm|||
|~|recruited 4Kick Start trainees||||
|~|successfully
wound
down our immigration
services and kept in house experience||||
|~|introduced
video conferencing
with other professionals
for our most vulnerable|clients and with the||Direct|
||Payment
service extended
this channel to clients||||
|~|established
a central appointment
and referral system||||
|~|joined the national
overflow system with Citizens Advice so that more people
oftheir best performers
for a small local Citizens Advice|could be helped and|became one||
||maintained
our quality ofservice||||
|~|became one ofthe first Pension Wise Delivery Centres to implement
the transition
from Face to face to||||
||Telephone
appointments
in April 2020||||
|~|exceeded the pass rate target ofquality assessed appointments
for Pension Wise. The national KPI target is 85
%ofall assessed appointments.
Our overall pass rate for 2020/2021 was 90%.||||
|~|maintained
and exceeded the utilisation
rate KPI for Pension Wise:||||
|~|Waltham
Forest Housing
achieved financial outcomes off428,293 for the year|for local residents|securing||
||their homes and preventing
homelessness||||
|~|the debt project increased the quality ofadvice to 86%and is a top performing|organisation
within|the||
||partnership.
The project has also made a smooth transition
to a new Debt Free|London omnichannel||platform|
|~|SENDIASS
set up a youth led youth forum||||
|~|Direct Payment
team led on the internal
Zoom pilot which was a success and has been rolled out to the rest of||||
||the team||||
|~|the advocate now performs
her role with multi agencies online so that there has not been a disruption|||to|
||client's being involved
in decisions around their care.||||
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|Benefits and tax credits|Benefits and tax credits||5,602|
|---|---|---|---|
|Benefits Universal
credit|||7,739|
|Consumer|goods and services||686|
|Debt|||3,344|
|Discrimination
and Hate and GVA|||187|
|Education|||413|
|Employment|||2081|
|Financial services and capability|||8,595|
|Health and|community|care|3,209|
|Housing|||2,396|
|Immigration|and asylum||742|
|Legal|||841|
|Other|||732|
|Relationships
and family|||667|
|Travel and transport|||208|
|Utilities and|communications||142|
|Grand Total|||38,088|
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||||Notes|2021|2021|2021|2020|
|---|---|---|---|---|---|---|---|
|||||IJnrestrtcted|Restricted|Total|Total|
|||||Funds|Funds|Fundsf|Funds|
|Income from:||||||||
|Donations|||||||118|
|Charitable
activities||||651,557|1,427,065|2,078,622|2,072,979|
|Investment
income||||552||552|1,864|
|Other||||6,000||6,000|4,616|
|Total||||658,109|1,427,065|2,085,174|2,079,577|
|Expenditure
on:||||||||
|Charitable
activities||||(615,098)|(1,444,084)|(2,059,182)|(2,039,497)|
|Total||||(615,098)|(1,444,084)|(2,059,182)|(2,039,497)|
|Net income/(expenditure)||||43,011|(17,019)|25,992|40,080|
|Transfers
between|funds||12|||||
|Net movement
in|funds|||43,011|(17,019)|25,992|40,080|
|Reconciliation offunds||||||||
|Total funds brought||forward|12|356,420|61,439|417,859|377,779|
|Total funds carried||forward|12|399,431|44,420|443,851|417,859|
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|||Notes|2020|2020|2020|2019|
|---|---|---|---|---|---|---|
||||unrestricted|Restricted|Total|Total|
||||Funds|Funds|Funds|Funds|
|Income from:|||||||
|Donations|||118||118|209|
|Charitable|activities||618,468|1,454,511|2,072,979|1,811,296|
|Investment|income||1,864||1,864|1,180|
|Other|||4,500|116|4,616|11,075|
|Total|||624,950|1,454,627|2,079,577|1,823,860|
|Expenditure
on:|||||||
|Charitable|activities|3|(505,372)|(1,534,125)|(2,039,497)|(1,650,550)|
|Total|||(505872)|(1,534,125)|(2,039,497)|(1,650/50)|
|Net
income/(expenditure)|||119578|(79,498)|40,080|173/10|
|Transfers
between
funds||12|(23,409)|23,409|||
|Net movement
in
funds|||96,169|(56,089)|40,080|173/10|
|Reconciliation
of|||||||
|funds|||||||
|Total funds
forward|brought||260,251|117,528|377,779|204,469|
|Total funds
forward|carried|12|356,420|61,439|417/59|377,779|
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||Notes|2021|2021|2020|2020|
|---|---|---|---|---|---|
|||f|||f|
|FIXEDASSETS||||||
|Tangible fixed assets|||12,989||18,105|
|CURRENT ASSETS||||||
|Cash at bank and in hand||696,660||570,333||
|Debtors||106,381||98,141||
|||803,041||668,474||
|CREDITORS:||||||
|Amounts
falling due within one year|9|(219,135)||(164,357)||
|NET CURRENT ASSETS|||583,906||504,117|
|TOTAL ASSETSLESSCURRENT|LIABILITIES||596,895||522/22|
|CREDITORS:||||||
|Amounts
falling due after one year|10||(153,044)||(104,363)|
|NET ASSETS|||443,851||417,S59|
|FUNDS||||||
|Restricted|12||44,420||61,439|
|Unrestricted|12||552,475||460,783|
|Pension reserve|12||(153,044)||(104,363)|
||||443,851||417,859|
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|2.
Income|from|Charitable|Charitable|Activities|Activities|||||
|---|---|---|---|---|---|---|---|---|---|
|||||||Unrestricted|Restricted|2021|2020|
|||||||Funds|Funds|Total|Total|
|||||||||Funds
f|Fundsf|
|Voluntary
Income||||||||||
|Donations|||||||||118|
|Local authority|and|other contracts||||||||
|Grant from London Borough ofWaltham|||||Forest|||||
|- core services||||||524,000||524,000|574,514|
|Grants for extended||services||||||||
|Waltham
Forest Primary
London Foundation
Trust|||Care Trust/North
(Mental Health||East
Project)||27,000|27,000|27,000|
|Waltham
Forest|Housing||||||90,000|90,000|90,000|
|Toynbee Hall Project
London 4 Quadrant
Housing Association|||||||208,789
30,412|208,789
30,412|115,257
29,189|
|Trust for London||||||20,110|50,000|70,110|50,000|
|Citizens Advice|—Pension||Wise||||427,552|427,552|482,671|
|Citizens Advice|—Universal
Support||||||209,773|209,773|210,429|
|SEN|||||||97,882|97,882|128,280|
|City Trust|||||||49,525|49,525|48,750|
|Direct Payments|||||||125,550|125,550|125,550|
|DHSS|||||||110,581|110,582|147,385|
|Immigration
fee|income|||||21,590||21,590|42,454|
|Other grants for|advisory||services|||85,857||85,857|1,500|
|||||||651,557|1,427,065|2,078,622|2,072,979|
|Other Income||||||||||
|Bank Interest||||||552||552|1,&64|
|Miscellaneous
Income||||||6,000||6,000|4,616|
|Total Other Income||||||6,552||6/52|6,480|
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|3.
Analysis ofexpenditure|3.
Analysis ofexpenditure|3.
Analysis ofexpenditure||||||||
|---|---|---|---|---|---|---|---|---|---|
||||Unrestricted||Unrestricted|Restricted|Pension|2021|2020|
||||General Advisory||Advice and|Advice|Reserve|Total|Total|
||||Services||Iaformation|Services||||
|||||||||f||
|Charitable||||||||||
|activities||||||||||
|Staff costs|||387,311||42,976|1,163,235|48,681|1,642,203|1,457,380|
|Other direct costs|||51,718||827|111,992|-|164,467|265,691|
|Support costs||(see below)|77,461||6,124|168,927|-|252,512|316,426|
||||516,490||49,927|1,444,084|48,681|2,059,182|2,039,497|
|Support costs||||||||||
|Management||(Staffcosts)|28,360||2,207|61,556||92,123|120,966|
|ONce, IT&communications|||23,173||1,815|49,818||74,806|102,802|
|Premises|||21,509||1,746|47,875||71,130|80,699|
|Governance|costs||4,375||352|9,579||14,306|10,425|
|Other|||44||4|99||147|1,534|
||||77,461||6,124|168,927||252/12|316,426|
|The||basis ofallocation ofsupport costs is hours worked.||||||||
||||Unrestricted|Unrestricted||Restricted|Pension|2020|2019|
||||General Advisory||Advice and|Advice|Reserve|Total|Total|
||||Services|Information||Services||||
|Charitable|activities|||||||||
|Staff costs|||343,701||41,778|1,078,072|(6,171)|1,457,380|1,212,097|
|Other direct|costs||4,915||1,387|259,389||265,691|204,723|
|Support costs||(see below)|110,346||9,416|196,664||316,426|233,730|
||||458,962||52,581|1,534,125|(6,171)2,039,497||1,650,550|
|Support costs||||||||||
|Management|(Staffcosts)||48,877||4,163|67,926||120,966|57,319|
|ONce, IT&communications|||32,277||2,709|67,816||102,802|70,114|
|Premises|||25,403||2,178|53,118||80,699|85,061|
|Governance|costs||3,301||324|6,800||10,425|19,277|
|Other|||488||42|1,004||1,534|1,959|
||||110,346||9,416|196,664||316,426|233,730|
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|average
|num|ber o|femployees
analysed
by function was:|||
|---|---|---|---|---|---|
|||||2021|2020|
|Advisory|services|||44|47|
|Management||and|administration|9|5|
|||||53|52|
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||||Improvements|Fixtures,|Total|
|---|---|---|---|---|---|
||||to property|fittings and||
|||||computer||
|||||equipment||
||Cost|||||
||At 1April 2020||26,230|50,926|77,156|
||Additions|||||
||Disposals|||||
||As at 31March|2021|26,230|50,926|77,156|
||Depreciation|||||
||At 1 April 2020||18,427|40,624|59,051|
||Charge for the|year|2,746|2,370|5,116|
||As at 31 March|2021|21,173|42,994|64,167|
||Net book value|||||
||As at 31March|2021|5,057|7,932|12,989|
||As at 31 March|2020|7,803|10,302|18,105|
|8.|Debtors: amounts|falling due svithin one year||||
|||||2021f|2020|
||Prepayments|||19,075|18,513|
||Accrued income|||87,306|79,628|
|||||106,381|98,141|
|9.|Creditors: amounts|falling due within one year||||
|||||2021|2020|
||Trade creditors|||16,074||
||Fee income received in advance|||4,774|9,069|
||Prepaid grant funding|||83,299|24,000|
||PAYE|||40,829|36,627|
||Other creditors|||19,472|10,398|
||Accrued expenses|||42,687|74,663|
||Pensions contributions —recovery|||||
||plan|||12,000|9,600|
|||||219,135|164,357|
##
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||||||2021|2021
f|2020|2020f|
|---|---|---|---|---|---|---|---|---|
|Provision|brought|forward||||104,363||110,534|
|Employer|contributions||relating|to the|||||
|pension recovery||plan|||(12,000)||(9,600)||
|Unwinding|ofthe|discount rate|||60,681||3,429||
|Net movement||||||48,681||(6,171)|
|||||||153,044||104,363|
##
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||||||||2021|2020|
|---|---|---|---|---|---|---|---|---|
|Financial|assets||||||||
|Financial assets measured
or expenditure|||at|fair value through||net income|696,660|570,333|
||||||||696,660|570333|
|Financial|liabilities||||||||
|Financial|liabilities|measured||at amortised|cost||219,135|164,357|
||||||||219,135|164857|
##
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##
|12.
Statement offunds||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|||||At 31
Income||Expenditure||Transfers||At||31|March|
|||||March 2020|||||||||2021|
|Restricted Funds||||||||||||||
|Toynbee Hall Project (Capitalise)||||208,789|||(216,547)||||||(7,758)|
|Waltham
Forest Housing||||1,920
90,000|||(87,067)||||||4,853|
|London &Quadrant
Housing||||||||||||||
|Association||||30,412|||(25,796)||||||4,616|
|City Trust||||3,385
49,525|||(49,002)||||||3,908|
|London Borough ofWaltham||Forest||||||||||||
|Debt Advice||||125,550|||(121,728)||||||3,822|
|Trust for London||||50,000|||(75,919)|||||(25,919)||
|Special Educational
Needs||||7,037
97,882|||(102,064)||||||2,855|
|Clinical CG||||5,433
27,000|||(27,677)||||||4,756|
|Citizens Advice —Pension Wise||||7,132
427,552|||(420,080)||||||14,604|
|Citizens Advice —Universal|support|||17,010
209,773|||(200,272)||||||26,511|
|Department ofHealth||||||||||||||
|Social Prescribing||||19,522
110,582|||117,932)||||||12,172|
|||||61,439
1,427,065|||(1,444,084)||||||44,420|
|Unrestricted
Funds||||||||||||||
|London Borough ofWaltham
General Funds||Forest||453,884
524,000|||(516,489)|||||461,395||
|Other unrestricted
funds||||6,899
134,109|||(49,928)||||||91,080|
|Pension reserve||||(104,363)|||(48,681)|||||(153,044)||
|||||356,420
658,109|||(615,098)|||||399,431||
|Total Funds||||417,859 2,085,174||(2,059,182)||||||443,851||
|The restricted
funds relate to monies gr||||anted by the following bodies:-||||||||||
|Toynbee Hall Project (Debt Free||||to provide a service to|assess client's needs|||and lead to a||||||
|London)||||resolution oftheir over-indebtedness.||||||||||
|Waltham
Forest Housing||||to provide money and debt management
advice to tenants|||||||living|||
|||||in social housing.||||||||||
|London &Quadrant|||Housing|to support the local oAice in its work with debt advice for|||||||tenants|||
|Association||||living in social housing.||||||||||
|Trust for London||||to provide advice for clients||with immigration|||issues.|||||
|London Borough|ofWaltham|||to process Direct Payments
and provide
support
for clients||||||||||
|Forest Direct Payments||||entitled to Direct Payments.||||||||||
|Clinical CG —Debt||Advice||to provide debt, benefits and||housing advice to mental health||||||||
|||||clients living
in the community.||||||||||
|Citizen Advice —Pension Wise||||to empower
users to make informed
decisions|||||about how|to||use||
|||||their pension.||||||||||
|Special Educational||Needs||to provide services and|develop||services for|families with||children||||
|||||with special educational|needs||and disabilities|||||||
|Department
ofHealth|||(Social|to provide social prescribing||help and support to residents||||||||
|Prescribing)||||||||||||||
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|12.|Statement offunds —comparative|Statement offunds —comparative|Statement offunds —comparative|information|in respect ofthe preceding
period|in respect ofthe preceding
period|in respect ofthe preceding
period|is as follows||
|---|---|---|---|---|---|---|---|---|---|
||||||At 31|Income|Expenditure|Transfers|At 31|
|||||March 2019|||||March|
||||||||||2020|
||||||||||f|
||Restricted Funds|||||||||
||Toynbee Hall Project (Capitalise)||||996|115,257|(125,133)|8,880||
||Waltham
Forest Housing||||6,529|90,000|(94,609)||1,920|
||London &Quadrant
Association|Housing|||4,989|29,189|(40,099)|5,921||
||City Bridge Trust||||5,685|48,750|(51,050)||3,385|
||London Borough of
Direct Payments|Waltham|Forest|||125,550|(126,606)|1,056||
||Trust for London|||||50,000|(57,552)|7,552||
||Special Educational|Needs|||6,633|128,280|(127,876)||7,037|
||Clinical CG||||6,315|27,000|(27,882)||5,433|
||Citizens Advice —Pension Wise||||15,411|482,671|(490,950)||7, 132|
||Citizens Advice —Universal||Support||5,390|210,545|(198,925)||17,010|
||Department
ofHealth
Social Prescribing||||65,580|147,385|(193,443)||19,522|
||||||117,528|1,454,627|(1,534,125)|23,409|61,439|
||Unrestricted
Funds|||||||||
||London Borough of
General Funds|Waltham|Forest||361,741|574,514|(458,962)|(23,409)|453,884|
||Other unrestricted
funds||||9,044|50,436|(52,581)||6,899|
||Pension reserve|||(110,534)|||6,171||(104,363)|
|||||260,251||624,950|(505372)|(23,409)|356,420|
||Total Funds|||377,779||2,079,577|(2,039,497)||417,859|
##
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##
|lysis ofnet assets between
funds||||||
|---|---|---|---|---|---|
|||Unrestricted|Restricted|Funds|Total|
|||Funds|||Funds|
|Fund balances at 31March 2021 are||||||
|represented
by:||||||
|Tangible fixed assets||12,989|||12,989|
|Current assets||604,943|198,098||803,041|
|Current liabilities||(65,458)|(153,677)||(219,135)|
|Long term liabilities||(153,044)|||(153,044)|
|Total Funds||399,431||44,420|443,851|
||||Unrestricted|Restricted|Total|
||||Fundsf|Fundsf|Funds|
|Fund balances at31March 2020 are represented|by:|||||
|Tangible
fixed assets|||18,105||18,105|
|Current assets|||483,404|185,070|668,474|
|Current liabilities|||(40,726)|(123,631)|(164,357)|
|Long term liabilities|||(104,363)||(104,363|
|Total Funds|||356,420|61,439|417,859|
##
##
|1March 2021 Citizens Advice Waltham
Forest had tot
s as follow:|al commitments
under non-cancellable|operating|
|---|---|---|
||2021|2020|
|Land and buildings|||
|Due within one year|59,480|59,480|
|Due within two to five years|102,650|98,000|
|Due in over five years|||
||162,130|157,480|
|Other leases|||
|Due within one year|6,373|2,704|
|Due within two to five years|17,364|2,716|
|Due in over five years|||
||23,767|5,420|
##
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##
|||||||||As at|As at|
|---|---|---|---|---|---|---|---|---|---|
|||||||||31/03/2021|31/03/2020|
|Discount|rate|||||||2.10%|240%|
|Inflation|(RPI)|||||||3.30%|2.80%|
|Inflation|(CPI)|||||||2.80%|2.00%|
|Revaluation ofdeferred|||pensions|in excess ofGMP||||2 80%|2.00%|
|Pension|in payment
increases of:|||||||||
||CPI|or 5%p.a.|ifless|||||2.80%|2.00%|
||CPI|inflation since retirement|||or 5%p.a. compound||ifless|2.80%|200%|
||CPI or 3%p.a.||ifless|||||2.50%|1.90%|
|Commutation||ofpension|for cash|at retirement||||HMRC|HMRC|
|||||||||maximum|maximum|
|||||||||As at|As at|
|||||||||31/03/2021|31/03/2020|
|Assumed|life|expectancies
on retirement||||at age 65are:||||
|Retiring|today|—Males||||||21.2|21.2|
|Retiring|today|—Females||||||24.I|24.1|
|Retiring|in 20|years time|—Males|||||22.6|22.6|
|Retiring|in 20|years time|—Females|||||25.7|25.6|
##
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##
||||||Value at|Value at|
|---|---|---|---|---|---|---|
||||||31/03/2021|31/03/2020|
||||||KOOOs|f000s|
|The assets in the Plan were:|||||||
|Multi asset funds|||||72,995|61,085|
|Structured
Equity|||||24,849|24,279|
|Cash|||||1,509|594|
|Fair value ofPlan assets|||||99,353|85,959|
|The actual return
on assets||over the period was:|||14,282|188|
|Present value offunded obligations|||||161,415|140,310|
|Fair value ofPlan assets|||||99,353|85,959|
|Surplus/(deficit)
in funded||scheme|||(62,062)|(54351)|
|Present value ofunfunded|obligations||||0|0|
|Unrecognised
actuarial
gains||(losses)|||0|0|
|Adjustment
in respect ofasset ceiling and minimum|||funding|requirement|0|0|
|Net liability
in balance sheet|||||62,062|54/51|
|Reconciliation
ofopening|and closing balances of||the present value ofthe defined||benefit obligation||
||||||31/03/2021|31/03/2020|
||||||KOOOs|KOOOs|
|Benefit obligation
at beginning ofyear|||||140,310|144,378|
|Current service cost|||||652|866|
|Interest cost|||||3,322|3,549|
|Contributions
by Plan participants|||||0|0|
|Actuarial
(gains)/losses|||||21,568|(2,823)|
|Benefits paid and expenses|||||(4,437)|(5,660)|
|Past service cost|||||0|0|
|Settlements|||||0|0|
|Business combinations|||||0|0|
|Exchange rate|||||0|0|
|Benefit obligation
at end|of|year|||161,415|140/10|
|Reconciliation
ofopening|and closing balances of||the fair|value ofPlan assets|||
||||||31/03/2021|31/03/2020|
||||||f.000s|%000s|
|Fair value ofPlan assets at|beginning ofyear||||85,959|88,882|
|Interest income on Plan assets|||||2,052|2,183|
|Return on assets, excluding|interest income||||12,230|(1,995)|
|Contributions
by employers|||||3,549|2,549|
|Contributions
by Plan participants|||||0|0|
|Benefits paid and expenses|||||(4,437)|(5,660)|
|Business combinations|||||0|0|
|Settlements|||||0|0|
|Exchange
rate|||||0|0|
|Fair value ofPlan assets at end ofyear|||||99/53|85,959|
##
##
##
##
|||||31/03/2021|31/03/2020|
|---|---|---|---|---|---|
|||||K000s|K000s|
|Service cost —including
current and past service costs, and settlements||||0|0|
|Service cost —administrative
cost||||652|866|
|Net interest on the net defined benefit liability
Total expense||||1,270
1,922|1,366
2 232|
|Remeasurements
ofthe net defined liability (asset) to be shown||in OCI:||||
|||||31/03/2021|31/03/2020|
|||||%000s|f000s|
|Actuarial
(gains)/losses
on the liabilities
Return on assets, excluding
interest income
Changes
in the effect ofthe asset ceiling excluding|interest income|||21,568
(12,230)
0|(2,832)
1,995
0|
|Total remeasurement
ofthe net defined benefit|liability (asset)|to be shown|in OCI|9,338|(828)|