REGISTERED COMPANY NUMBER. 03727129 (England and Wales)
REGISTERED CHARITY NUMBER. 1075210
Re
ort of the Trustees and
Financial Statements for the Year Ended 31 March 2024
Tor
HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
GILL & CO
Chartered Certrfied Accountants & Registered Auditors
94 Heston Road
Heston
iddlesex
TW5 OQP

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Contents of the Financial Statements
for the Year Ended 31 March 2024
Page
Reference and Administrative Details
Report of tlie Trustees
5 to 10
Report of the Independent Auditors
11 to 13
statement of Financial Activities
14
Balance Sheet
15 to 16
Cash Flow Statement
17
Notes to the Cash Flow Statement
18
Notes to the Financlal Statemonts
19 to 26
Detailed Statement of Financial Activities
27 to 28
Appendix A - FRS 102 disclosures
29 to 32

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Reference and Adminislrative Details
for the Year Ended 31 March 2024
The trustee8 who are also directors of the charity for the purposes of the Compi411ies
Act 2006, present their report with the financial statements of the charlty for the year
ended 31 March 2024. The trustees have adopted the provisions of Accouiiting and
Reporting by Charities.. Statement of Recommended Practice applicable to charities
preparing their accounts in accordance with the Financial Reporting Standdrd
applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)
-he charity delivered services from two main offices, within the London Borough of
Hounslow, situated in Chiswick and Fettham. The Trustee Board delegates the day-
to-day rLinning of the service to one Chief Executive, who oversees all outlets, Each
of the bureaux also have tlieir own Advice Session Supervisor. Last year, in total, on
average, the charity employed 12 full-time (4-5 days pei" week) and 6 part..time (2-3
days per week) Advice Workers. In addition, the charity was supported by its trustees,
honorary legal advisers and about sixty volunteers in various roles.
Reference and Administrative Details
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing document
The charit! is controlled by its governing document. a deed of trust, and constitutes
ti limited company, limited by guarantee, as defined by the Companies Act 2006.
REFERENCE AND ADMINISTRATIVE DETAILS
Registered Company number
03727129 (England and Wales)
Registered Charity number
1075210
Registered office
HOUNSLOW CABX SERVICE
2ND FLOOR, THE CENTRE
HIGH STREET
FELTHAM
Middlesex
TW134GU
Trustees
J K Murray
C T Albrow
Brenda Otto
G Pope
M Gill Solicitor
Director Co-chair
Director Co-chair
Director Treasurer
Director
Director
EX Officio
Aiman Elal Company Chief Executive Officer
Annalisa Menini Head of Advice Service

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Reference and Administrative Details
for the Year Ended 31 March 2024
Report of the trustees, incorporating a strategic report. approved by order of the board
of trustees. as the company directors, on
beha￿ by..
and signed on the board's
John Murray
Trustee Co-chaimian
Chris Albrow
Trustee Co-chalrman
During the year. the charity contlnued to work wlthin its current 2023-2025 Business
Plan. A risk assessment was carried out during the year and all policies, systems and
procedures that had been established to mitigate any major risks were reviewed. The
Business Plan is reviewed ragularly at trustee board meetings.
COMPANY SECRETARY
A Elal
REGISTERED OFFICE
FIOUNSLOW CA8X SERVICE
2ND FLOOR, THE CENTRE
HIGH STREET
FELTHAM
Middlesex
TW134GU
REGISTERED COMPANY
NUMBER
03727129 (England and Wales)
REGISTERED CHARrrY
NUMBER
1075210
INDEPENDENT AUDITORS
GILL & CO
94 Heston Road
Heston
Middlesex
TW5 OQP

HOUNSLOW Cl I IZENS ADVICE BUREAUX SERVICC
Re
ort of the Trustees for the Year Ended 31 March 2024
The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their
report with the financial statements of the charity for the year ended 31 March 2024. The trustees have
adopted the provisions of Accounting and Reporting by Charities.. Statement of Recommended Practice
applicable to charities prep21ing their accounls in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).
STRATEGIC REPORT
Introduction
The 2023124 financial year marked a crucial period for Citizens Advi￿ Hounslow. The continued impact of
the cost~of-livinq crisis has placed tremendous strain on residents, niaking our seNiGes moro. vital than
ever. Over the past yeai-, tlie soaring demand for advice and practical support has under8GoI'ed both the
I'esilience of our community and the indispensable role we play in providing essential safety nets for I'hos'e
facing hardship. Through our dedicated efforts, we have supported thousands of vulnerable individuals and
families, helping them navigate complex and challenging circumstances, resulting in truly life-changiiig
outcomes.
Objectives and Actlvlties
The chan'ty's core objective is lo pi'omole chaiitable activities thal benefrt the cominunity within the London
Borough of Hounslow, focusing on the advancement of education, protection and preservation of health,
and the relief of poverty, sickness, and distress. These objectives remained unchanged throughout the
year, as we continued lo sgrve our community wilh a steadfasl commitment to improving the quality of life
for residents.
In planning our activities, we were mindful of the Charity Coinmission's guidance on public benefit, which
was carefully considered during our trustee board meetings. The primary activity of the charity is to provide
free, impartial, and confidential advice, guidance, and suppuit to all individtials. Our goal Is to ensure that
no one suffers due to ignorance of their rights or I'espoiisibilities. or fi-om an inability to express themselves.
To achieve this, we actively sought fundiiig, grants, and donations from the local authority, businesses,
trusts, and other sources.
)ur advice services are delivered fi'om two key bureaux in Brenlford & Chiswick (Chiswick Town Hall) and
Feltham (rhe Centrel, as well as from several oulreach venues across the London Borough of Houiislow.
These locations allowed us to maintain a strong, accessible presence wilhin the community.
Indebted to Our Volunteer8 and Staff
We owe a great deal of gratitude to our volunteers. without whom the charity could not operate as
successfully as it does. Mosl of our volunteers generously give between 6-12 hours per week, contributing
heir time and expertise across a range of roles including advice work, social policy, reception, and
administration. In total, we benefit from the efforts of around 25 volunteers, who togetlier contribute over
270 hours of work per week.
Our volunteers are truly the backbone of our organization, working alongside our honorary legal advisers
and trustees, who also provide their time free of charge. Their dedicalion enables us to serve our
community with the professionalism and care that our clients deserve.
We also acknowledgo the oulslanding commitment and hard work of our staff. The complexity of the work
we undeilake, coupled with the high demand for our services, necessitates a dedicated, stable, and
experienced team. Our staff have conlinuously risen to the challenge, providing a high standard of advice
and support despite the increased pressure on our services.
Together, our volunteers and staff have formed a resilienl, compassionate team. enabling us to achieve
record results in a particularly challenging year.

A Record of Strong Achievemeiits and Performance
Throuohoul the year, Ihe charity remained sleaoyasl in providing services to the community in alignment
Iwith our coi"e aims and principles. We ensured that individuals had access to information, advice, and
support regarding their rights and responsibilities. Despite facing significant challenges due to the ongoing
cost-of-living crisis, we surpassed our targets, assisting 15,143 unique clients with 66,957 issues and
exceeding all our key performance indicators (KPIS).
Notably, our efforts resulted in recorded financial outcomes of £15,081,456, making a tangible diff@rence in
the lives of local residents. This success was made possible by the dedication and commitment of our staff
and volunteers, whose contributions were instrumental in delivering these outstanding results.
Our partnership with local solicitors further enhanced oui. service delivery, allowing us to continue offering
free legal advice sessions reinotely. The total value of this pro-bono service is estimated to be f600.000,
represeiiting a significant contribution to the legal support available to our clients.
Financial Outcomes
The financial oains achieved through our work are both vast and impactful. In 2023124, we secured over
£15 million in financial benefits foi- our clieiits almost double the previous year's total. These gains were
achieved through diligent advice and casework support, iiicluding..
£11.66 niillion in benefits income gains, supporting individuals in accessing critical financial support.
£2.97 million in debts written off, Providing debt relief to those struggling under unmanageable financial
burdens.
£95,425 in reimbursements for clients, and £56,069 in repayments rescheduled, reducing immediate
financial pressures.
Beyond these hard financial outconies, our interventions also yielded significant improvements in clients,
overall well-being. The financial support we helped secure often provided a critiGal lifeline. ensuring that
individuals could meet essential living costs, avoid homelessiiess, and regain some control over their
financial futures.
Additionally, tlie lono-term impaGI of Ihese gains cannol be underslaled. Securing financial stability for our
clients not only helps them loday but also creales a foundalion for a more stable future, reduclng reliance
on emeruency support services and empowering individuals to regain control over their lives.
Challenges Faced In 2023124
The past year has been defined by mounting challenges, both in the issues our clients fa￿ and in the
capacity of our services to meel unprecedented demand. Key challenges include..
Rising Demand Amid Resource Constiaints
The surge in demand for our services has pushed us to our limits. The number of clients W8 SUPPOrt6d
nearly doubled compared to pre-pandemic levels, stretching our resources thin. Our advisers often faced
ovenwhelming caseloads, dealing with increasingly complex and interrelated issues. Cli6nts who uqed to
require help with one or two problems now present with four or five, often spanning multiple areas such as
benefits, housing, and debt.
Complexity of Cases
The cases we handle have become significantly more CDmplicaled. As people fall deeper into financial
hardship, their problems become harder lo untangle. Our advisers frequently engage in intensive casework,
requiring multiple appointments, detailed form-filling, and protracted negotiations with third parties. Many of
our clients lack tlie digital literacy or language skills lo access support independently, placing additional
burdens on our team to act as intermediaries on their behalf.
Increased Vulnerability
Vulnerable groups, including individuals with disabilities, single-parent houseliolds, and those from ethnic
minority backgrounds, have b8en disproportionately affected by the economic downturn. Mental health
issues related to financial stress have been prevalent, with 25 % of our clients reporting mental health
challenges. This has required us to take a more holistic approach, addressing both the financial and
emotional well-being of Glients.

Limited Capacity to Meet Demand
While our services have expanded, including the introduction of our Mobile Advice Unit and increased
outreach at foodbanks and cornmunity centers, we have still been uiiable to nieet tlie full scale of demand.
Clients often faced long wait times for fa￿-to-faCe appointnients, and our phone lines were consistently
oversubscribed, with waitlists extending several weeks. Without additional funding, we rislc being unable to
provide timely assistance to those who need it most.
Looklng Ahead
As we progress into the next financial year, Cilizens Advice Hounslow anticipates a significant rise in
demand for our services. The ongoing Universal Credit Managed Migration is set to bring additional
complexity to benefil claims, with more residents seeking assistance durin9 the transition. This shift will add
pressure on our existing resources, as clients face challeng&s understanding and navigating the new
system.
Moreovei", we expect further detnand as a result of the Winter F uel Payments and the potential reform of
Councll Tax Support. These upcoming changes may place added financial strain on vulnerable
households, particularly those already struggling to cope with rising living costs and energy prices. With fuel
poverty conlinuing to be a pressing issue, our services will be essential in helping G'lients access tho
suppoit they need to meet these challenges.
In response to these aiiticipated increases, we recognize the urgent need to expand our capacity and
secure addrfional fuiidino to meet Ihe orowing demand. Without further inveslm8nt, our ability to deliver
timely, high-quality advice to all those in need could be coinpromised.
Citizens Aclvice Hounslow remains commilted to providing critical support to the local community. However,
we foresee that the continued pressures of the cost-of-living crisis, coupled with Ihe introduction of welfare
re'forms, will necessitate innovative solutions and additional resources to ensure we can meet the needs of
all those who turn to us in the coming year.
We will need to expand OLir capacity, both in terms of pei'soniiel and outreach services, to continue meeting
the demand. This includes increasing the number of advisers, investing in staff training to handle complex
cases, and enhancing our outreach seivices, particularly through Èhe Moblle Advice Uiilt, to @nsure those
In hard-to-reach areas receive timely support.
With ongoing pressures on public services and increasing financial hardship across the borough, Citizens
Advice Hounslow remains dedicated to advocating for our clients and ensuring that no one in our
community is left behind.
Fiiiancial review
Our biggest financial support came from LB Hounslow that run from April 2020 to March 2024. In addilion,
our Feltham office is provided by the LB Hounslow, giving a rent SLJbsidy. in kind, at an estimated value of
approximately £15,000 per annum, Citizens Advice Help to claim. Help through Hardship, Welfare benefit,
Trust for London, Lottery, Henry Smith Trust Money advice.
The remainder of our incoine came from Citizens Advice, Thames WaterTrust, GLA. We also received oome
small Donations. At this point we would like, and on behalf of our Clients, to register our thanks to all our
funders.
For the year 2023-2024 we are showing an overall surplus of £18,412. This was due to us having increased
our funding activities, and delays in recruitment to vacant positions. Our analysis of potential financial
commitments identifies that we should provide financial cover for both our long-tei'ill pension liability and
resprves for contingencies and capital.
On behalf of our clients in most need, our advisers apply to charities on their behalf, for emergency grants
for essenlial items, for example, food, clothing, beds and cookers etc. We are most grateful for this help that
Is given to our clients and would like to thank the London Catalyst Samaritan Fund and the Isleworth and
Hounslow Charity, skinner trust for their continued support.

Risk management
The trustees have a risk management strategy which compi'ises
an annual review of the risks the charity may face,.
the establishment of systems and procedures lo miligate those risks idenlified in the plan" and
the implementation of proceduyes designed to minirnise any potential impact on the charity should those
risks materialise.
This work has identified that financial sustainability is the major Financial risk for the charity. Atl'ention has
al80 been focussed on non-financial risks arising from fire, health and safety of employees and the public. A
key element in the management of financial risk is via a reviewed rese￿eS policy and the retention of
sufficient working capital by the charity.
Plans for future perlods
Our principal objective for the forthcoming period is to continue providing high-quality information, advice,
and support services from all our offices and outreach venues, expanding our reach wherever resources
permit in order to meet the increasing needs of the community.
We will maintain and strenolhen partnerships with exteriial agencies and local solicitors offering pro bono
advice services from our facilities. A key focus will remain on delivering specialist support, particularly in the
areds of debt advice. welfare benefits, housing, and health-each of which will continue to operate as
Standalone projects to address these critical needs.
Fundralsing will remain a strategic priority, as actively seek funding opportunities, large and small, to
enhance our services. This will enable us to address the escalating demand driven by increasing fin8ncial
pressures on th6 community.
We take pride In offering muttilingual advice services, made possible by OLir diverse team of staff and
volunte@rs. alongside the support of Language Line. To further strengthen our service delivery, w& will
continue to recruit and train volunteers from across all segments of the community. ensuring that our
Norkforce reflects the diversity of those we serve.
We regularly collect Client Profile dala to monrtor the evolving demographics of our local community. This
data enables us to identify and respond to unmet needs more effectively. In addition. we conduct frequent
Client SatisfaGtioii surveys to ensure the quality of our services is consistently evaluated and that our
objectives are being met.
Through these initiatives, we aim to continuously adapt and improve. ensuring that Citizens Advice
Hounslow remains an essential and responsive resource for the local community.
Structure, governance and management
The charity is constituted as a company limited by guarantee and was incorporated on 02 March 1999. Dui'ing
2023-2024, Ihe rharity was governed by ils memorandum and aitsicles of association. The charity is a member
of Cltizens Advice (the operating name for the National Association of Citizens Advic8 Bureaux).
The chawity is administered by a Trustee Board, which is made up of trustees (voting members) and officers
(non-voting ex officio staff members) as described below. It is responsible for ensuring that all bureaux offices
are properly staffed, have adequale premises. proper equipment and the necessary finance to maintain the
service to the community. All trustees are elected each year at our Annual Genei"al Meeting and are required
to sign a 'Register of Interests, form. New trustees are sought when needed and sometimes for special skills
that May be I'equired for an effective board. In order to maintaiii a board that is representative of our local
community and to encourage involvement fiDm anv groups that we feel may not be represented, nominations
are sought by placing articles in the media, sending out mail shots and approaching other agencies and
organisations. Any prospective new trustee is interviewed by two of our existing trustees and the CEO, and,
after we have checked for any conflict of interest, slhe is invited to observe at the next trustee board meeting.
With *he agreement of the board, slhe is then invited ID become 2 trustee and co-opted at the following
meeling. All prospective trustees are sent an induction pack. which informs them about the role of a trustee
and the responsibilities of a trustee board. The pack also gives a very good breakdown of the structure of our

local service, the areas of work covered by us and a good picture of the CAB service as a whole. All new
trustees attend induction courses run by Citizens Advice and our Local Authority {Hounslow).
The charity delivered services from two main offices, within the London Borough of Hounslow, siluated in
Chiswick and Feltham. The Trustee Board delegates the day-to-day running of the service to one Chief
Executive, who oversee all outlets. Last year, in total, on average, the charity employed 38 full-time (4-5 days
per week} and part-time (2-3 days per week) Advice Workers. Iii addition, the charity was supported by its
trustees, honorary legal adviseFs and about 25 volunteers in various roles.
Govefning document
The charity is controllecl by its governing document, a deed of trust, and conslitutes a limited company, limited
by guarantee, as defined by the Companies Act 20

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Re
ort of the Trustees for the Year Ended 31 March 2024
STRATEGIC REPORT
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing document
The charity is controlled by its governing document. a deed of trust, and constitutes a limited company,
Ilm ited by guarantee, as defined by the Companies Act 2006.
STATEMENT OF TRUSTEES, RESPONSIBILITIES
The trustees (who are also the directors of HOUNSLOW CITIZENS ADVICE
BUREAUX SER VICE for the purposes of company law) are responsible for preparing
the Report of the Trustees and the financial statements in accordance with applicable
law and United Kingdom Accounting StarMJards {Unlted Kingdom Generally Accept&1
Accounting Practice}.
Com pany law requires the trustees to prepare financial statements for each financial
year which give a true and fair view of the state of affairs of th8 charitable company
and af the incoming resources and application of resources, including the income and
expenditure, of the charIta￿e company for that period. In preparing those financial
statements, ihe trustees are required to
select suitable accounting policies and Ihen apply them consistently;
observe the methods and principles in the Charity SORP.,
make judgements and estimates that are reasonable and prudent,.
prepare the financial statements on the going concern basis unless it is inappropriate to presume
that the charitable company will continue in business.
The trustees are responsible for keeplng proper accounllng records which disclose
wllh reasonable accuracy at any time the financial position of the charitable compary
and to enable them to ensur6 that the financial statements comply with the
Companies Act 2006. They are also responsible for safeguarding the assels of the
charitable company and hence for taking reasonable steps for the prevention and
detection of fraud and other irregularities.
In so far as the trustees are aware:
there is no relevant audit information of which the charitable company's audilors 8re unaware,.
and
the trustees have taken all steps that they ought to have taken to make themselves aware of any
relevant audit information and to establish that the auditors are aware of that information.
AUDITORS
Mohamtned Iqbal Gill, of GILL & CO will be proposed for re-appointment at the
forthcoming Annual General Meeting.
The trustees who are also directors of the charity for the purposes
Act 2006, present their report with the financial statements of the .
and signed on its behalf by.. John Murray & Chris Albrow
om
aniGs
Chris Albrow
Trustee Co-chairman
haTrman
10

HOUNSLOW CITIZENS ADVICE BUREAUX SERVIGC
ort of the Inde
endent Auditors for the Year Ended 31 March 2024
ort of tho Inde
endent Auditors to the Members of
HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Opinion
We have audited the financial stalements of HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE (the
'charitable company'} for the year ended 31 March 2024 which comprise the Statement of Financial
Activities: the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a
summary of significant accounting policies. The financial reporting framework that has been applied in their
preparation is applicable law and United Kingdom Accounting StandaTd8 (United Kingdom Generally
Accepted Accounting Practic&).
In our opinion the financial statements..
give a true and fair view of the state of tho charitable co1iipan￿S affairs as at 31 Marc'h 2024 and
of its incoming resources and application of resources, including its result, for the year then
ended,.
have been properly prepared in accordance with United Kingdom Generally Accepted
Accounting Practice; and
have been L)repared in acGordance with the requirements of the Companies Act 2008.
Elasis for opinlon
We conducted our audil in accordance with International Standards on Auditing (UK) (ISAS (UK)) and
applicable law. Our responsibilities under those slandaids are further described in the Auditors,
responsibilities for the audit of the financial statements section of our report. We are independent of the
charitable company in accordance with the ethical requiyements Ihat are relevant to our audit of tlie
financial statements in the UK, including Ihe FRC'S Ethical Standai'd, and w& have fulfilled oui. other ethical
responsibilities in accordance with these requirements. We believe that the audit evidence we have
obtained 18 sufficient and appropriate to provide a basis for our opinion.
Conclugions relatliig to going concern
In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of
accountlng in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncortainties relating to events
or conditions that, individually or collectively, may casl significant doubt on the charitabl8 company's ability
to continue as a going con￿rn for 8 period of al leasi twelve months from when the financial statements
are authorised for issue.
Our responslbilitles and the responsibilities of the trustees with respect to going concem are described in
the relevant sections of this report.
Other informatlon
The trustees are responsible for the other information. The other information comprises the information
included in the Annual Report, other than the financial statements and our Report of the Independent
Auditors thereon.
Our opinion on the financial statements does not cover the other infomiation and. except to the extent
othernise explicitly stated in our report, we do not express any form of assuran￿ conclusion thereon.
fn connection with our audit of the financial Slatements, our responsibilily is to read the other information
and, in doing so, consider whether the olher inforination is malerially inconsistent with the financial
statements or our knowledge obtained in the audil or otherwise appears lo be materially misstated. If we
identify such material inconsistencies or apparent malerial misstatements, we are required to determine
whether this gives rise to a material misslatement in the financial staternents themselves. If, based on the
work wo have performed, we conclude that Ihere ig a material misstatement of this other infomiation, we
are required to report that facl. We have nothing to report in this regai'd

ort of the Inde
endent Auditors to the Members of
HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Oplnions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit..
the information given in the Report of the Trustees for the financial year for which the financial
statements are Drepared is consistent with the Financial stateinents,. and
Ihe ReDOrt of the Trustees has been Drepared sn accordance with at)plicable legal requirements.
,Vlatters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained in
the course of the audit, we have not identified material misstatenients in the Report of the Ti'ustees.
We have nothing to report in respecl of the following malteKs where the Companies Act 2006 requires us to
report to you if, in our opinion:
adequate accountino records have not been kepl or returns adequate for our audit have iiot
been received from branches not visited bv us., or
.'he financial statements are nol in agreemenl with the accounting records and returns., or
-ertain disclosures of Irustees, remuneration specified by law are not made,. or
'Ne have not received all the information and exDlanations we require for our audit.
Responslbllitles of trustees
As explained more fully in the Statement of Trustees, Responsibilities, the trustee8 (who are also the
airectors of the charitable company for the purposes of company law) are responsible for the preparation of
the financial stateinents and for being satisfied that they give a true and fair view, and for such internal
control as the trustees determine is necessary to eiiable the preparation of financial statements that are
free from material misstatement, whether due to fraud or error.
In preparing Ihe financial stalemenls. Ihe truslees are responsible for assessing the charitable company's
3bility to continue as a ooing concern, disclosing, as applicable, matters related to going concern and usiiig
the going conc&rn basis of accountino unless Ihe Iruslees either intend to liquidate the charitable company
or lo cease operations, or have no realistic alternative but to do so.
Our responslbllitles for the audlt of the financlal statements
Our obiectives are to oblain reasonable assurance about whether the financial statements as a whole are
re& from material misstatement, whether due to fraud or error, and to issue a Report of the Independent
Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a
guarantee that an audit conducted in accordance with ISAS (UK) will always detect a matei'ial misstatement
when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in
the aggregate. they could reasonably be expected to influence the economic decisions of users taken on
the basis of these financial statements.
IrregLfjlarities, including fraud, are inslances of non-compliance with laws and regulations. We design
procedures in line with Dur responsibilities. outlined above, to detect material misstatements in respect of
irreoularilies, including fraud. The extenl to which our procedures are capable of deteGting irregularities,
including fraud is detailed below..
A further description of our responsibilities for the audit of the financial statements is located on the
Financial R&porting Council's website at www.frc.org.uldauditorsresponsibilities. This description forms part
of our Report of the Independent Auditors
12

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Sialulory Aiidltor
GILL & LO
L118rl81'ed C¢)rtlfled Accounlanls & reglslered Auditors
94 H&stoii Road
Hesloii
Middlesex
IN5 OQP
8t6..
Note;
Thg malnt8nance and integrity of the HOUNSLOW CITIZENS ADVICE BUREAUX
SERVICE webslle Is the responslblllty of the Iruslees; the work carrled oul by the
audltors does not Involv6 consideratlon of these matters and, accordlngly, Ilie
audllors accept no responslbllily for 8ny Changes that m8y have occurred lo th6
Ilnanclal slatements slnce they wore Snltlally presentgd on the websile.
Legislallon In the Unlted Klngdom gov8rnlng thè preparalion and dls$eminalion ol
financial statements may differ from legislation iii other jurisdiclions.

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Statement of Financial Activities
for the Year Ended 31 March 2024
31.3.24
Total
funds
Unrestricted
fund
31.3.23
Total
funds
Restricted
nd
Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
21,403
34,921
56,324
139
Chayltable activlties
Charitable activity
414,797
676,767
1,091,564
1,083,450
Total
436,200
711,688
1,147,888
1,083,589
EXPENDITURE ON
Raising funds
10
Charitable actlvitles
Charitable activity
428,687
700,789
1,129.476
1,075,091
Total
428,687
700,789
1,129,476
1,075,101
NET INCOME
7,513
10,899
18,412
8,488
Transfers between funds
15
50,413
27,574
50
Net movement In funds
(42,900)
38,473
(4,427>
8,438
RECONCILIATION OF FUNDS
Total funds brought fornard
488,174
200,546
688,720
680,282
TOTAL FUNDS CARRIED FORWARD
445 274
239 019
684,293
688,720
The notes foTm parl of these financial statements
14

HOUNSLOW CITIZENS ADVICE BUREAUX SERVIC
BalanGe Sheei
31 March 2024
Unrestricted Restricted
fund
fund
31.3.24 31.3.23
Total
Total
funds
funds
Notes
FIXED ASSETS
Tangible assets
11
16,042
38.473
54,515
CURRENT ASSETS
Debtors
Prepayments and accrued income
Cash at bank and in hand
(950)
4,690
650 103
950
4,690
839,199
189.096
4,255
913 823
653,843
190,046
843,889
918,078
CREDITORS
Amounts falling due within one year
12
(7,126)
(7,126)
(12.098)
NET CURRENT ASSETS
646.717
836 763
905 980
TOTAL ASSETS LESS CURRENT
LIABILITIES
662,759
228,519
891,278
905,980
CREDITORS
Amounts falling du8 after more than one
year
13 (133,284)
ACCRUALS AND DEFERREO INCOME 14
RETIREMENT HEALTHCARE
BENEFITS OBLIGATIONS
10,500
(122,784) (116,327)
(84.202) (100,933)
(84,202)
NET ASSETS
445,274
239,019
684 293
688,720
15

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Balance Sheet - continued
31 March 2024
FUNDS
Unrestricted funds
Restricted funds
15
445,274
239,019
488,174
200.546
TOTAL FUNDS
684.293
688,720
The financial statements were approved by the Board of Trustees and authorised for
issue on
and were signed on its behalf by:
Brenda Otlo - Treasurer Trustee
The notes form part of these financial statement
16

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Cash Flow Statement
for the Year Ended 31 March 2024
31.3.24
Notes
31.3.23
Cash flows from operating activities
Cash generated from operations
15,831
Net cash provided byl(used in) opeialing activities
25.450
15,831L
Cash flows from Investlng activltles
Purchase of tangible fixed assets
Net cash (used in)Iprovided by investing activities
60,573
60,573
Chaiige in cash and cash equlvalents
In the Yeporting perlod
Ca8h and cash equlvalents at the
beginnlng of the reporting perlod
Cash and cash equivalents at the end
of the reportlng period
(35,123)
(15,831)
913,823
879,845
839,199
913,823
The notes form part of these financial statements

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to the Cash Flow Statement
for the Year Ended 31 March 2024
RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING
ACTIVITIES
31.3.24
31.3.23
Net Income for the roportlng period las per the Statement
of Financial Actlvities)
Adjustments for..
Depreciation charges
Increa8el(decrease) in creditors
18,412
8,488
6,058
980
{24 319
Net cash provided byl(used In) operatlons
1b,831)
ANALYSIS OF CHANGES IN NET FUNDS
At 1.4.23
Cash flow At 31.3.24
Net cash
Cash at bank and in hand
913 823
74,624
839,199
913,823
74,624
839,199
rotal
913 823
839,199
The noles form part of these financial statements
18

HOUNSLOW CITIZENS ADVICE 8UREAUX SERVICE
Notes to the Financial Statements
for the Year Ended 31 March 2024
ACCOUNTING POLICIES
Basis of preparino the financlal statements
The financial statetnents of the charilable company, which is a public benefit entity under FRS 102,
have been prepared in accordance wilh the Charities SORP (FRS 102) 'Accounting and Reporting by
Charities: Statement of Recommeiided Praclice applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS
4021 (effective 1 January 2019),, Financial Reporting Standard 102 'The Financial Reporting Standard
aDplicable in the UK and ReDublic of Ireland, and the Companies Act 2006. The finanGial statements
riave been prepared under the historical cost convention.
Income
All income is recognised in the Statement of Financial Activities once the charity has entitlemGnt to
the funds, it is probable that the income will be received and the amount can be measured reliably,
Expenditure
Liabilities are recognised as expendiluTe as soon as Ihere is a legal or constructive obligation
cominitting the charity to that expendilure. it is probable Ihat a ti'ansfer of economic benefit8 will b6
."equired in settlement and the amount of Ihe obligation can be measured reliably. Expenditure is
accounted for on an accruals basis and has been classified under headings that aggregate all cost
related to the category. Where costs cannot be dii'ectly attributed to particular headings they have
been allocated to activities on a basis consislenl with the use of resources.
Tangible fixed assets
Depreciation is provided at the following aniiu81 rates in order to write off each asset over its
estimated useful life.
Motor Vehicles- 10 years straight Line Method
Taxatlon
The charily is exempl from corporalion tax on its charitable activities.
Fund accounting
Unrestricted funds can be used in accordance with the chaTitable objectives at the discretion of the
Irustees.
Restricted funds Gan only be used for particular restricted purposes within the objects of the charity.
Restrictions arise when specified by the donor or when funds are raised for particular restricted
purposes.
Further explanation of the nature and puq)ose of each fund is included in the notes to the financlal
statements.
Pension costs and other post-retirement benefits
The charitable company operates a defined conlribution pension scheme. Contribution8 payable to
the charitable company's pension scheme are charged to the Statement of Financial Activities in the
period to which they relate.
continued....
19

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to the Financial Statements - continued
for the Year Ended 31 March 2024
DONATIONS AND LEGACIES
31.3.24
31.3.23
Gifts
Donations
Innovation Fund
Cost of Living
1,201
43.123
12,000
230
3,000
3,230
INCOME FROM CHARITABLE ACTIVITIES
31.3.24
31.3.23
LB Hounslow
Activity
Thames Water Trust
Charitable activity
Charitable activity
EU Settlement Scheme Charitable activity
CAB-Help through
,4ardship
Kickstart
Charitable activity
City Bridge
Charitable activity
Trust for London
Charitable activity
Lottery Grant
Charitable activity
Henry Smith Grant
Charitable activity
GL4 Advice Bureau
Charitable activity
Charitable activity
Charitable activity
415,000
19,930
421,500
33,244
16,000
235,220
223,510
5,126
44,177
45,467
44,143
23,400
16,000
40,165
61,183
64,770
35,125
34,500
CAB-Help to Claim
185 671
207 792
1091564 1080 359
Grants received, included in the above, are as follows:
31.3.24
31,3.23
continued....
20

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to the Financial Statements - continued
for the Year Ended 31 March 2024
RAISING FUNDS
Raising donations and legacles
31.3.24
31.3,23
Support Gosts
10
CHARITABLE ACTIVITIES COSTS
Support
costs (see
note 6)
Direct
Costs
Totals
Charitable activity
1,045 483
83,993 1,129 476
SUPPORT COSTS
Information
Human
Depreciation techno5ogy resources
Other
Charitable activity
Governance
costs
Other 2
Other 3
Totals
Charitable activity
24.806
4,296
NET INCOMEI(EXPENDITURE)
Nel incomel(exp&nditure) is slated afler chargingl(crediting):
31.3.24
31.3.23
Auditors, remuneratlon
3,500
3,000
Depreciation - owned assets
6,058
21
continued....

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to the Financial Statements - continued
for the Year Ended 31 March 2024
TRUSTEES. REMUNERATION AND BENEFITS
There were no trustees. remLiner3lion or olher benefits for the year ended 31 March 2024 nor for the year
ended 31 March 2023.
Trustees, expenses
There were no trustees, expenses paid for the year ended 31 March 2024 nor for the yeai. ended
31 March 2023.
STAFF COSTS
31.3.24
31.3.23
Wages and salaries
Social security costs
Other pension costs
908,918
78,218
19,593
881,712
76,285
17.967
1,006,729
975,964
The average monthly number of employees during the year was as follows..
31.3.24
36
31.3.23
35
One employee received emoluments in excess of £60,000.
10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES
Unrestricted Restricted
fund
fund
Total
funds
INCOME AND ENDOWMENTS FROM
Donations and legacies
Charltablo actlvitles
Charitable activity
54
85
139
411,709
671,741 1,083,450
Total
411.763
671,826 1,083,589
EXPENDITURE ON
Raising funds
10
10
Charltable actlvlties
Charitable activity
408,547
666,544 1.075,091
Total
408,557
666,544 1,075.101
NET INCOME
3,206
5,282
8,488
continued....
22

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to the Financial Statements - continued
for the Year Ended 31 March 2024
10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES-
continued
Unrestricted Restricted
fund
fund
Total
funds
Transfers between funds
4,282 ￿4,332)
Net movement in funds
7,488
950
8,438
RECONCILIATION OF FUNDS
Total funds brought fonNard
480.686
199,596
680.282
TOTAL FUNDS CARRIED
FORWARD
488 174
200,546
688,720
11. TANGIBLE FIXED ASSETS
Motor
vehicles
COST
Additions
DEPRECIATION
Charge for year
NET BOOK VALUE
At 31 March 2024
At 31 March 2023
continued....
23

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to Ihe Financial Statements - continued
for the Year Ended 31 March 2024
12. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.24
31.3,23
Trade creditors
Social security and other taxes
Pension creditOT
Accrued expenses
501
(330)
3,460
3,495
5,323
3,785
2,990
7,126
13. CREDITORS: AMOUNTS FALLING DUE AFTER MORE THAN ONE YEAR
31.3.24
31.3.23
Trade creditors
Household Fund Project
Samaritan fund
122,669
110,331
5,050
946
115
122,784
116327
14. ACCRUALS AND DEFERRED INCOME
31.3.24
31.3.23
Accruals and deferred income
100,933
15. MOVEMENT IN FUNDS
Net
Transfers
movement between
in funds
funds
At
31.3.24
At 1.4.23
Unrestrlcted funds
General fund
488,174
7,513
(50,413)
445,274
R88tricted funds
Restricted Funds
200,546
10,899
27,574
239,019
TOTAL FUNDS
688,720
18,412
22,839
684 293
24
continued....

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to Ihe FinanGial Statements - continued
for the Year Ended 31 March 2024
15. MOVEMENT IN FUNDS- continued
Net movement in funds, included in the above are as Follows:
Incoming Resources Movement
resources
expended
in funds
'Jnre8trlcted funds
General fund
436,200
(428,687)
7,513
Restricted funds
R6Stricted Funds
711.688
(700,789)
TOTAL FUNDS
Comparatives for movement In funds
Net
Transfers
movement between
in funds
funds
At
31,3.23
At 1.4.22
Unrestrlcted funds
General fund
480,686
3,206
4,282
488,174
Restricted funds
Restricted Funds
199,596
5,282
(4,332)
200,546
TOTAL FUNDS
680,282
8 488 a50)
688,720
Comparative net movement in funds, inGluded In the above are as follows..
Incoming Resources
resources
expended
Movement
in fLJnds
Unrestrlctsd tunds
General fund
411,763
(408,557)
3,206
Restricted funds
Restricted Funds
671,826
(866,544)
5,282
TOTAL FUNDS
continued....
25

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Notes to the Financial Statements - continued
for the Year Ended 31 March 2024
15. MOVEMENT IN FUNDS - continued
A current year 12 monlhs and prior year 12 months combined po8Stion Is as
follows:
Net
movement
in funds
Transfers
be£ween
funds
At
31.3.24
At 1.4.22
Unrestrlcted funds
General fund
480,686
10,719
(46,131)
445,774
Restrlcted funds
Restricted Funds
199,596
16,181
23,242
239,019
TOTAL FUNDS
680,282
22,889)
684 793
A current year 12 months and prior year 12 months combined net movement
in funds, included in the above are as follows:
Incoming Resources
resource8
expended
Movement
in funds
Unrestrlcted funds
General fund
847,963
(837,244)
10,719
Reslrlcted funds
Restricted Funds
1,383,514 (1,367,333)
16,181
TOTAL FUNDS
2 231477
2,204,577)
26,900
16. RELATED PARTY DISCLOSURES
There were no related party transactions for the year ended 31 March 2024.
26

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Detailed Statement of Financial Activities
for the Year Ended 31 March 2024
31.3.24
31.3.23
INCOME AND ENDOWMENTS
Donations and legacles
Gifts
Donations
I nnovation Fund
Cost of Living
1,201
43,123
12,000
56,324
228
3,230
Charitable actSvities
LB Hounslow
Thames Water Trust
EU Settlement Scheme
CAB-Help through Hardship
Kickstart
City Bridge
Trust for London
Lottery Grant
Henry Smith Grant
GLA Advice Buraeu
CA8-Help to Claim
415,000
19,930
421,500
33,244
16,000
223,510
5,126
40,165
44,177
61,183
45,467
64,770
44,143
35,125
23,400
34,500
16,000
185 671
207 792
1,091,564 1,080,359
235,220
Total Incomlng resource8
1,147,888 1,083,589
EXPENDITURE
Charitable activities
Wages
Social security
Pensions
Local Authority Subscriptions
Reference Materials
Telephone
Travelling
Training & Welfare
Off ice expenses
Translation Services
908,918
78,218
19,593
14,722
1,155
7,288
2,628
5,217
881,712
76,285
17,967
10,411
1,072
7,397
1,940
492
]J
1,334
2,663
7,076
1,045,483 1,007,015
This page does not form part of the statutory financial statements
27

HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Detailed Statement of Financial Activities
for the Year Ended 31 March 2024
31.3.24
31.3.23
Support costs
Depreciatlon
Motor vehicles-Depreciation
6,058
Informatlon technology
IT Support
IT Software
IT equipment
Website costs
10,838
355
5,247
1,061
17,501
6,854
322
4,261
12,455
Human resources
HR And Employment support
Other
Insurance
Bank Charges
Consultancy
Sundrieslsubscriptions
Payroll services
Motor running expenses
5,667
322
5,086
80
2,003
905
2,264
1,956
8,546
4,530
2,113
15,762
17,210
Othor 2
Independent Examiners Fees
Repairs and maintenance
Rent & SeNice Charge- Chiswick
Office Equipment
Recruitment
Cleaning
950
5,397
9,132
1,739
585
5,202
23,005
9,759
10,341
24,806
Other 3
Postage and stationery
4,296
4,814
Governance costs
Auditors, remuneration
Accountancy fees
Legal fees
3,500
5,965
438
9,903
3,000
7,119
161
10,280
Total resources expended
1,129,476 1075 101
Net income
18,412
This page does not form part of the statutory financial slatements
28

Appendix A - FRS 102 disclosures for the 12 months ended 31 March 2024
Pension cost note
Citizens Advice ('the Principal Employer,) operales a defined benefit scheme ('the Plan,) in the UK which
provides bolh pensiDns in retirement and death benefils to members. Pension benefits are related to the
members, final salaries at retiremenl and their length of service at the date they retired or left pensionable
servicè. The Plan closed to future accrual on 31 March 2008. The Plan also contains some money
purchase AVCS and protected rights funds, which are not included in these disGlosures.
In accordance with the schedule of contributions agreed by the Employer and Trustee in August 2023, the
contributions to the Plan for the year ending 31 March 2024 have been £5,218,000, which includes
£4.918,000 towards the deficit and £300.000 as an allowa11￿ for administration expenses and all scheme
levies.
Tlie Plan is a registered scheme under UK legislalion. The Plan is subject to the scheme funding
reqLJirements outlined in UK legislalion. The Plan is governed by the Plan's Trust Deed and Rules dated 4
April 2011. The Trustee is I'esponsible for the operalion and the governance of the Plan, including making
decisions regarding the Plan's funding investmenl slrategy (afthough they are required to consult the
Principal Employer).
An actuarial valuation of the Plan was carried out as at 31 March 2024 by a qualified independent actuary,
bas&d ut)on membership data as at 31 March 2022, allowing for assumed meinbership movements over
the period from this date. and any material Membership movemenis significantly different from those
assumed (e,g. transfers out).
The most recent formal actuarial valuation of the Plan was as at 31 March 2022 and revealed a funding
cleficit of £53.536,000. In the recovery plan agreed following tlie valuatioii, the Principal Einployer aiid other
participating employers agreed to pay deficit reduction contributions of £2,918,000 per annum with the view
to eliminating the deficit by 30 September 2040.
The liabilities of the Plan are based on Ihe current value of expected benefit payment cashflows to
members of the Plan over the next 60 or more years. The average duration of the liabilities is approximately
11 years.
The Plan is exposed to actuarial risks such as market (inveslment} risk, interest rate risk, inflation risk,
currency risk and longevity risk.
The major assumptlons used by the actuary were (In nominal
term8
as follows:
Asat
3110312024
Asat
3110312023
Dlscount rate
Inflation assumption (RPI)
Inflation assumption (CPI)
Revaluation of deferred pensions in excess of GMP
Pension in payment increases of..
CPI or 5% p.a. if less
CPI inflation since retirement or 5 % p.a. compound if less
CPI or 30/0 p.a. if less
4.80%
3.300/0
3.200/0
2.800/0
2.80Q/o
2.85.
2.800
2.850/0
2,85Yo
2.500/0
2.50Q/o
Commutation of pension for cash at retirement
75% ofHMRC
maximum
This page does not form part of the statutory financial statements
29
750/0 of HMRC
maximum

Asat
3110312024
Asat
3110312023
Assumed Ilfe expectancies on retirement at age 65 are:
Retiring today - Males
Retiring today - Females
Retiring in 20 years time - Males
Retiring in 20 years time - Females
20.6
23.4
20.8
23.6
22.0
24.7
21.8
24.5
Value at
3110312024
£OOOs
Value at
3110312023
£OOOs
The assets in the Plan were:
Multi asset funds
StruGtured equity and LDI
Cash
Fair value of Plan agsèts
33,448
1,100
60,594
35,116
726
60,745
The actual return on assets over the perlod was:
307
{37,084)
Present value of funded obligations
Fair value of Plan assets
Surplu81(deficlt) In funded schema
107.082
60,594
(46,488)
111,189
60,745
(50,424)
Present value of unfunded obligations
Unrecognised actuarial gains (losses)
Adjustment in respect of asset ceiling
Net Ilabillty In balance sheet
46.488
50,424
Reconclllatlon of openlng and closing balances ot the present
value of the deflned beiiefit obli
atioii
3110312024
£OOOs
3110312023
£OOOs
Benefit obligation at beginning of year
Current service cost
Interest cost
Contributions by Plan participants
Actuarial (gains)Ilosses
Benefits paid and expenses
Past service cost
Settleinents
Business Gombinations
Exchange rate
Benofit obllgatlon at end of year
111,169
693
5,250
148,768
832
4.074
(5, 729)
(5,876)
1,375
(35,041)
(7,464)
107,082
111,169

Reconciliation of opening and closing balances of the fair value
of Plan assets
3110312024
£OOOs
3110312023
£OOOs
Fair value of Plan assets at beginning of year
Interest income on Plan assets
Return on assets, excluding interest income
Contributions by employers
Contributions by Plan participants
Benefits paid and expenses
Business combinations
Settlements
Exchange rate
Falr value of Plan as¥ets at end of year
60,745
2,905
(2,598)
102,214
(39,885)
(5,676)
(7,464)
60,594
60,745
The amounts recognised In profit or Ios8:
3110312024
£OOOs
3110312023
£OOOs
Servlce cost - Inc. current & past service costs, settlements
Service cost- administrative cost
Net interest on the net defined benefit liability
Total expense
1,375
693
2,345
4,413
832
1,273
2,105
Remeasurements of the nat defined benefit IAabllity {a8set) to be
shown In OCI:
3110312024
3110312023
Actuarial (gains)Ilosses on the liabilities
Return on assets, excluding interest income
Changes in the effect of the asset ceiling excluding interest income
Total I'emeasurement ot the net defined beneflt liability lasset)
to bè shown in OCI
(5,729)
2,598
(35,041)
39,885
13.131)
4,844
This page does not form part of the statutory financial statements
31

LCA Name Hounslow
2023124
4.90%
10.500
2022123
2022123
AMo￿t
10.500
4.80%
10.500
Amovi)t
Year
2025
2026
2027
2028
2029
2030
2031
2032
2033
2034
2035
203ti
2037
2038
2039
2040
2041
100.00% 10.500
95.330/0 10.010
90.88QP
9.S42
86.630/0
9.096
82.58%
8,671
78.73%
8.266
75.05%
7.880
71.540/0
7.512
68.20rh>
7.161
6.827
6.508
6,204
5.914
5.638
6.374
5.123
2.442
Year
Year
2024
2025
2026
2027
2028
2029
2030
2031
2032
2033
2034
2035
2036
2037
2038
2039
21MO
2041
100.000/0 10.500
95.42ty1ty 10.019
91.05814
9.560
86.88Yo
9,122
82.90Vty
8,705
79.1011/0
8.306
75.48%
7.926
72.02V
7.562
68.72%
7.216
65.58%
6.886
62.57%
6.670
59.71•10
6.269
5.982
6.708
6,447
5.197
4.959
2.366
2024
2025
2026
2027
2028
2029
2030
2031
2032
2033
2034
203S
2036
2037
100.00% 10,500
95.42°/0 10.019
9.560
9.122
8,705
8.306
7.925
7.562
7.216
6.886
6.570
6.269
5,982
5.708
82.900
79. IOO/o
76.48Vt*
10
11
12
13
14
15
16
17
61.9801
59.08%
56.32010
10
68.720/0
65.58010
62.57010
59.710/0
10
11
12
13
14
12
13
14
15
16
17
18
51.19%
48,79%
46.51%
54.36Yo
51.87%
49.60%
47.23%
45.07%
54.36%
122 669
128 300
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