2025-03-31-accounts

REGISTERED COMPANY NUMBER: 03717793 (England and Wales) REGISTERED CHARITY NUMBER: 1074801 Report of the Trustees and Financlal Statements for the Year Ended 31 March 2025 for CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED MHA Chartered A¢countants and Stalulory Auditor Elfed House Oak Tree Court Cardiff Gate Business Park Cardiff CF23 8RS

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Contents of the Financlal Statements FOR THE YEAR ENDED 31 MARCH 2025 Page Report of the Trustees Report of the Independent Auditors 9 to 12 Statement of Financial Activities 13 Balance Sheet 14 Cash Flow Statement 15 Notes to the Cash Flow Statement 16 Notes to the Flnanclal Statements 17 to 31 Detailed Statement of Financial Activltles 32 to 33

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Rgport of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 The trustees who are also directors of the charlty ft)r the purposes of the Companies A¢t 2006, present their report w¢lh the financial statements of the charity for the year ended 31 March 2025. The Ipjslees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts In accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102) {effective I January 20151- OBJECTIVES AND ACTIVITIES Objects The organisalions objects are to promote any charitable purpose for the public benefit by Ihe advancement of education, Ihe protection and preservation of health and the relief of E)overty, sickness and distress. bul without limitalion, for the benefit of the community Rhondda Cynon Taff County Borough and surrounding areas {UK). Aims. objectives. strategies and activities for the year Citizens Advice Rhondda Cynon Taff (CARCTI aims to provide free, confidential, impartial. and independent advi¢e and infomiation for the benefit of the local community. to give people a voice and the opportunity to improve the quality ot their lives. We achieve this with the help of our dedicaled staff and volunteers who strive to provide the best possible service to our clients. In addition to the continuing provision of high*uality advisory services to the local communty in 2025. we also continued lo extend the tange of helpline services we delivered across the UK. We achieved this through changes in our service delivery model and securtng continuing funding for significant income streams and seeking new opportunities. We continued delivery of our Help Through Hardship Project, delivered remotely across England and Wales by 8 network of Local Cttizens Advice: the project aims to provide advi￿ 8nd support to those seeking Food Parcels from Trussel Trust Food Banks. Our financial appraisal Servi￿ as part ot RCTCBC'5 Resilient Families Programme, continued lo deliver swift, effeth.ve and bespoke support lo families. The Service has been designed lo identfy the right families in need of support al the right lime. to provide swift resilience focused assessments. to remove practical barriers to posilive change and to provide timely. appropriate and effective inteNentions. CARCT continued to deliver the Mental Health & Substance Misuse SeNice Users and their caiers which began operating in June 2011 throughout Rhondda Cynon Taff for tier 2 service users and across Cwm Taf Morgannwg University Health Board area including Merthyr Tydfil for tier 1 service users with support from RCTCBC and Cwm Taff UHB. This Pfoject helps some of our most vulnerable clients in addressing their practical problems allowing them and those supporting them to focus on other aspects of Iheir health and wellbeing. Feedback from clients, professional support workers and clinical staff is unequivo¢al in its recognitson of the valug of this service. We continued and expanded our exciting partnership with Citizens Advice Offices in Bridgend and Merthyr Tydfil alongside Shelter Cymru and SNAP Cymru. Athiicelink Cymru. a service funded by Welsh Govemment and combining five histofic ftjnding streams, aims to deliver targeted advice and casework to clients who do not Irddilionally access advice services. The British Gas Energy Trust funded a specialist level Money and Energy advice service in community settings. This service has allowed us to provide timely advice and casework to individuals and families impacted by the Cost-of-Living Crisis. Pa9e 1

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Report of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 OBJECTIVES AND ACTIVITIES Significant activities The principal a¢livity of Citizens Advice Rhondda Cynon Taff remained the provision of free, ¢onfidential, independent and impartial advice, informallon and counsel for members of the public. This is provided through offices in Pontypridd and Mountain Ash, a range of outreach services at community venues throughout RCT and some seNiees In Merthyr Tydfil. In addition to generalist advi¢e, the following specialist advisory sejvices were delivered: Advicelink Cymru- a Welsh Govemment funded service that delivers targeted generalist and specialist advice in community settings. Help to Claim,- available face to face in Job Cenlres and over the phone through a national adviceline. the seNice provides advice and support through to when a Universal Credil daimant receives their first payment. Help Thrcsugh Hardship-, a nalional partnership between Trussell Trusl and Citizens Advlce. Specialist employment and discrimination advi￿ provided by Newport Citizens Advice. Resilient Families Service- tsrgeted. bespoke casework service for clients referred by the RCTCBC Resilient Families Team. Specialist debt and welfare benefits advice for Mental Health & Substance Misuse Service Users and Carers funded by Rhondda Cynon Taff County Borough Council and the Cwm Taf Morgannwg University Health Board. Specialist utility advice delivered by qualiffed Utility Champions funded by Big Energy Saving Network, 8rilish Gas Energy Tiust and the Energy Saving Trust. A home visiting service for those whose health issues or caring commitments meant they could not otherwise access face to face advi￿ services. Advice and information services were provided through fa￿-to-fa￿ consultations. telephone advice lines. e-mail and via video chat systems. The office contributed lo Advicelink Cymru service via Claim Whavs Yours, the national telephone advI￿line for advice in Wales Advice and information service were provided through face-to-face conslrllations, telephone advice lines. online wde chat, email and web-chat. CARCT continues to deliver specialist training in Welfare Benefits. Debt and Financial Capability and has delivered training to fronlline workers and to members of the local community- Staff and volunteers worked to ensure that our clients, stories were ¢ommunicated lo the policy makers to ensure that the systems. legislalson and procedure they create benefit work for as many people as possible. We are reallslic in understanding that policy and law may sometimes adversely affect our clients but clear that their experiences are shared by many other people who would similarly benefit from policy change. Both volume and quality of evidence are factors in influen¢ing responsibly and CARCT conlinues to punch well above its weight in lemis of its public profile for the work that we do. Volunteers The charity receives help and support in the fom of voluntary assistance in advising the public and administering the charity. The professionalism of our volunteer team, regardless of their role or function. is Critical lo our ability to provide a seamles5 and reliable seNice lo our clients. Our volunteers have many and varied reasons for chooslng lo volunteer wilh CARCT- our expectations in terms of volunteer commitmenL training, quality standards and principles can seem daunting, but we know that. with support and encouragement. our volunteer team consistendy deliver what is asked for them embracing new and varied opportunities to help others. During 2024-25 we were able lo support more volunteers due lo increased funding. We acknowledge and appreciate them without reservation. Our volunteers contributed more than 200 hours of work per week during the latter part of the year. Page 2

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Report of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 ACHIEVEMENT AND PERFORMANCE CARCT continues to et)gage in the governance issues which are determining the strategic direction of our service and the wider voluntsry sector and was represented throughout the year on the Citizens Advice Cymru Advisory Committee and Health Reference Group. CARCT helped over 21,660 clients during the year (up slightly from 18,500 in 2023124). Our clients. probkms are complex. and these enquiries raised over 210,409 separate issues with an average of more than 10 issues per person- a clear indication of the impact of the Cosl-of-Living Crisis in our ¢ommunities. Some ol our clients have significantly complex problems which lake lime and expertise first to Identify and then lo resotve. Our advice model means that clients are quickly assessed and supported accordirig to needs. ensuring our limited resources are tsrgeled most effectiveEy. During the year we successfully helped our clients trj write off and manage More than £1.5 million pounds, worth of client debt and achieve financial gains of more than £16.5 million. up from £15 million in 2023124. The retum on our funder's investment, in terms of our clients, improved wellbeing. is often difficult to quantity though many express it in the fom ol thank you cards and letters. In purely financial tems though, we are clear thal for every £1 invested in our services we return £18.38 direclly to members of our local community through the gains achieved. Demand for our services continues to outstrip supply. We w￿k to maintain existing sources of income wherever possible and lo work with a range of funders to ensure free advice services continue to be available across RCT. We regularly review our service delivery model to ensure that our services are relevant and accessible and create new partnerships lo help reach clients who may not otherwise have received the help which enabled them to move forward. For our funders who are interested outcomes for clients we have been able to provide robust evidence of the difference we make. ensuring Citizens Advice Rhondda Cynon Taff ren)ains a trusted partner recognised for delivering against both quantitative and qualitative targets in flexible and responsive ways. FINANCIAL REVIEW Principal funding sources The trustees extend their gralitude to Rhondda Cynon Taff County Borough Council, Cwm Taf Morgannwg University Health Board. Welsh Govemment, the Energy Saving Trust. Trussel Trust. British Gas Energy Trust, WCVA and the Department of Work and Pensions. Donations Thank you also to those amongst our dients who sometimes offer small sums as acknowledgement of the help oui team has provided - we know that this is simply not financially possible for so many of our clients but their very many thank you cards and kind works are also highly valued by the slaff and voluntegr team. Investment policy and objectives The Trustee Board has considered the most appropriate policy for investing funds and keeps Ihis under regular revtew. Page 3

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Report of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 FINANCIAL REVIEW Financial position Incoming resources in the year were £3,075,878 {2024.. £2,867.577). Of this £2724,860 {2024: £2,530,000) related to restricted activities. At 31 March 2025 total funds amounted to £793,646 of which £26,117 are considered to be restricted. After ¢onsidering unreslTlCted tsngible assets of £396,562 the charity's free reserves stsnd at £370,967 The cash at bank at 31 March 2025 wa5 £381,214 {2024: £218,565) The coming year is amongst the most financialty stable in recent memory. our success in the Welsh Govemment Single Advice Fund commissioning process coupled with other innovative income streams provides some much needed ¢ertainty lo our ftjnded programmes. We are committed to working wth both local and national organisations towards a more sustainable position in relation to several of our income streams over the course of the year and are targeting new funding applications where we have Identified gaps following community and partner engagement. Flnancial perforniance During the year we reviewed the affordability and efficiency of a number of our service agieements and are working towards a model that ensures maximum benefit for every pound invested in our supply contracts. Salary and pay Remuneration of all paid staff is reviewed annually by the tNslees lo ensure that pay remains fair, competitive, and aligned with the organisation's values. As part of this commitment. an uplift to staff remuneration was agreed by the board and implemented in June 2024. This adjustment reflects the tnjslees, dedication lo supporting staff wellbeing and recognising the ongoing cost-of-living pressures faced by employees. Reserves policy Citizens Advice Rhondda Cynon Taff is required to ensure that free monies are available in each ffinaneial year to meet any reasonably frjreseeable contingency. We maintsin 8 projedion of income looking 3 years ahead and aim to maintain a mixed incoffle approach. Trustees will take all necessary steps to ensure thal al no lime wtthin this period would il be possible for the cessalion of one or more fun(fing streams to present such a serious challenge to the future of the organisation that il could not be managed so as Its continue to provide a best value advice seNice. In reviewing the potential costs that could aiise should a significant reduction in income be incurred, the trustees have determined that Yree" reserves should be maintained equal to between 3 and 6 months operating expenditure, with a stated preference for the lower end of this banding, this equates to target figure for free resevves of beiween £743.000 and £1.487.000. Reserves wtll be required to cover future premises needs, IT costs and inherent uncertainly due to rolling contracts. With an increasing tendency towards payment in arrears we must ensure that there is sufficient cash available to meet our regular liabilities. This is particularfy relevant given the high proportion of reslricled funding we receive. We have sought to maintain a policy that nBW projects must operate on a basis of full cost recovery in order lo ensure that reseNes are not depleted, though in reality this can be very difficult to achieve. We therefore take an increasingly pragm8ti¢ approach considering affordability and organisational benefit as well as the benefit to potenlial seNice users. This has only been made possible through long temi prudent financial management which has crealed Ihese reserves. Commercial ¢ontracls offering unrestricted funding will contlnue to afford us the best opporbjnitles to add to our reserve5 in the future. Page 4

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Report of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 FUTURE PLANS Citizens Advice Rhondda Cynon Taff has identified the following strategic priorities for the period 2025-2026. Advice - We will improve the experienee people have when they come to us lor help, so everyone leaves with the knowledge and confidence they need lo find a way forward. Research and Campaigns l Advocacy- We will be a stronger voice on the Issues that matter most to the people who come to us for help. Suslainabilily- We will secure our fvture as a service through a more collaborative, proactive, and competitive approach to fundraising. reducing our impact on the environment wherever possible. Whilst ensuring the safety and well-being of our staff. volunteers, and dlents. In 2025-26. we w¢ll focus on enhanclng our Clients. Journeys through the organlsation, making the best use of data and technology to drive meaningful change. We will work closely with staff, volunteers, and trustees to develop and embed our organlsational Culture and values. creating a place where people actively want to join, contrtbule, and stay. We recognise that changes to national contracts and funding pressures In the public sector mean that we must remain competitive in terms of value for money. At the same lime. we must clearty demonstrale Ihe difference and impad our work makes. Becoming the lead organisation for Advicelink will bring new opportunities and changes. requiring us to adapt, innovate, and strengthen our services for the communities we support. STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document Citizens Advice Rhondda Cynon Taff is the trading name of Rhondda Cynon Taff Citizens Advice Bureau which is re9iStered charity and a Company limited by guarantee. The maxlmum liability of each member is limited to one pound. Al 31 March 2025 the company had 7 members. The charity is governed by its Memorandum and Articles ofAssociation. The organisation was incorporated as a company limited by guarantee on 23 February 1999 and registered as a charity on 23 March 1999. The charity comfflenced operation5 on 1 April 1999 at which dale the assets and liabilities of its prede￿$Sor an unincorporated charity were acquired. Recruitment and appolntment of new trustees Trustees, who are also directors of the company, are elected from the local community and Iwo thiids of its member5 must either Teside or work in Rhondda Cynon Taff. Under the Arbcles Trustees who have served three years must resign and are eligible for re-election at each AGM. Organisational structure Citizens Advice Rhondda Cynon Taff is govemed by its Trustee Board whtch is responsible for setting the strategic direction of the organisation and Ihe policy of the charity. The trustees carry the ullimate responsibility fi)r the conduct of Citizens Advice Rhondda Cynon Taff and for ensuring that the charity satisfies its legal and conlraclual obligations. Trustees meet as a minimum quartedy and delegate the day-to-day operation of the organisalion to the Chief Executive. The Trustee Board is independent from managemertrt. A register of members. interests is maintained at the registered office. and is available to the public. Induction and training of new trustegs Newly appointed Iruslees are provided with a Comprehensive induction lo Rhondda Cynon Taff Citizens Advi￿ Bureau through the provision of written induction materials, training courses and mentoring by established trustees and opportunities lo shadow members of the staff and volunteer team Related parties Citizens Advi￿ Rhondda Cynon Taff is a member of Citizens Advlce, the operatlng name of the National Association of tlizens Advi￿ Bureaux, which provides a framework lor standards of advice and casework management as well as monitoring progress against these stsndards. Operating policies are independently determined by the Trustee Board of Citizen$ Advice Rhondda Cynon Taff in order to fulfil its charitable objects and comply with the national membership requirements. The charity also co￿perateS and liaises with other advice seNices. local charities and social servi¢es departments on behalf of clients. Where one of the Iruslees holds the position of trusteeldireclor of another Charity they may be involved In discussions ftgarding that other charity but not in the ultimate decision-making process. Page 5

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Report of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Risk management We confirm the major risks have been reviewed and systems or pl0￿dureS have been estsblished to manage those risks. Cillzens Advice Rhondda Cynon Taff recognises that risks to which the charity is exposed need lo be reviewed and systems PLrt in place to mitigate those risks. To that end. Rhondda Cynon Taff Citizens Advice Bureau is continually monitoring and managing its risk Ihriiugh use of 8 risk reglster, reviewing the risks identified in the business plan and ensuring action plans are in place to mitigate its key risks. Included in external risks is that of the loss of funding. The effects of this have been minimiged by the procedures in place, which have rosulted in funding being secured from a variety of sources. The charity continues to seek lo diversify ils lunding sources. Inteinal risks are minimised by the implementation of procedures for authorisalion of all transaclions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure Ihat they still meet the needs of the charity. Public benefit The organisation's tNstee5 can confirm that they have complied with the duly in Section 17 of the Charities Act 2011 to have due regard to public benefit guidance by Ihe Commission. REFERENCE AND ADMINISTRATIVE DETAILS ReglSteTed Company number 03717793 (England and Wales) Registered Charity number 1074801 Registered office Former Library Kni9hl Street Mountain Ash CF45 3EY Trustees Stephen Barlow Christopher Binding Lewis Brencher Michael Bryan Nkechi Dawson Kelvin Jones Dilys Jouvenant Ellis Thomas Nicola Williams Vice chair Treasurer Appoinled 0811112024 Chair Chief Executive I Company Sgcretsry Karen Taylor Senior Statutory Auditor Rachel Doyle ACA Dcha Auditors MHA Chartered Accountants and Statutory Auditor Elfed House Oak Tree Court Cardiff Gate Business Park Cardiff CF23 8RS Page 6

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Report of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 REFERENCE AND ADMINISTRATIVE DETAILS Solicitors Eversheds Sutherland 1 Callaghan Square Cardiff CF10 5BT United Kingdom Bankers during the year Lloyds Bank PIC Commercial Banking PO Box 1000 BXI 1LT STATEMENT OF TRUSTEES. RESPONSIBILITIES The Iruslees (who are also the direelors of Citizens AdVE￿ Rhondda Cynon Taff Limited for the purposes of company18w) are responsible for preparing the Report of the Trustees and the finanaal statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepled Accounting Practice). Company law requires the trustees to prepare financial slalemenls for each financial year which give a true and fair view of the state of affair5 of the charitable company and of the incoming resources and application of resources. including the income and expenditure, of the charitable company for that period. In preparing those financial statements. the Iwstees are required to select suitable accounting policies and then apply them consistently.. observe the methods and principles in the Charity SORP: make judgements and estimates that are reasonable aTKI prudent- prepare the financial stalemenls oll the going concern basis unless il is inappropriate to presume that the charitable company will continue in business. The trustees are resF)onsible for keeping proper accounting records which disclose wth reasonablè accuracy at any time the nancial position of the charitable company and to enable them to ensure that the financial statements comply wth the Companies Ael 2006. They are also fesponsible for safeguaiding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection ot fraud and other irregulaitties. In so far as the trustees are aware.. there is no relevant audit information of which the charitable company's auditors are unaware- and the trustees have taken all steps that they ought lo have taken to make themselves aware of any relevant audit infonnation and to establish Ihal the auditors are aware of that information. Page 7

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Report of the Trustees FOR THE YEAR ENDED 31 MARCH 2025 STATEMENT OF TRUSTEES. RESPONSIBILITIES - continued The Iruslees Iwho are also the directors of Rhondda Cynon Taff Citizens Advice Bureau Limited for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounllng Standaids {Uniled Kingdom Generally Accepted Accounting Praclice)- Company law requires the trustees lo prepare financial ststements for each financtal year which give a true and fair view of the slate of affairs of the charitable company and of the incorning fesources and application of resources. including the income and expenditure, of the charitable company for that period. In preparing those financial statements. the Iruslees ale requlred lo select suitable accounting poliaes and then apply them consistently.. observe the methods and Principles in the Charity SORP 2015 {FRS102): make ludgemenls and estimates that are reasonable and prudent: prepare the financial statements on the going concem basis unless it is inapproprFate to presunie that the charitable company WFII continue in business. The Iruslees ale responsible for keeping proper accounting records which disdose with reasonable accuracy at any lime the financial position of the charitable company and to enable them to ens￿re that the financial statements comply with the Companies Act 2006. They are a150 responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for Ihe prevention and detection of fraud and other irregulai¢lies. In so fai as the trustees are aware= there is no relevant audit infomialion of which the charitable company's auditor5 are vnaware: and the Iruslees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information. AUDITORS The auditor, MHA, previousEy traded through the legal entity Maclntyre Hudson LLP. In response to regulatory changes, Maclnlyre Hudson LLP ceased to hold an audit regislrBtion with the engagement transitioning to MHA Audit SeNices LLP. The auditors. MHA, will be proposed for re-appointment at the forthcoming Annual General Meeting. Lé !.j.....Lu..L.f...... Approved by order ofthe Board ofTrustees on.............. and signed on ils behaFf by: N R Williams - Tnjstee Page 8

Report of the Independent Auditors to the Members of Citizens Advice Rhondda Cynon Taff Llmitod Opinion We have audited the financial statements of Cllizens Advice Rhondda Cynon Taff Limited (the 'charttable company.) for the year ended 31 March 2025 which comprise the Statement of Financial Aclivilies, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework Ihal has been applied in their preparation is applicable law and United Kingdom Accounting Standards {Unlted ￿ngdoM Generally Accepted Accounting Practice). In our opinion the financial slatemenls: glve a Inje and fair view of the stale of the charitable CoMpan￿S affairs as at 31 March 2025 and of its incoming resources and 8pplicalion of resources. including its income and expenditure, for the year then ended., have been properly prepared in accordance with United Kingdom Generally Accepted AccoLFnting Pracllce,. and have been prepared in accordance with the requirements of the Companies Act 2006. Basis for oplnion We conducted our audit in accordance with Intemational Standards on Auditing (UK} {ISAs IUKII and applicable law. Our responsibilities under those standards are further described the Auditors, responsibilities for the audit of Ihe financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the firiancial statements in the UK. including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the 8udil evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going ¢oncern In auditing the financial statements. we have concluded Ihal the trustees, use of the going concem basis of accounting in the preparation of the financial statements is appropriate. Based on Ihe work we have performed. we have not identified any material uncertainties relating to events or conditions thaL individually or u)Ilectively. may cast significant doubt on the charitable compan￿5 ability to continue as a going concern for a period of al least ￿e1Ve months from when the financial statements are authorised for issue. OLFr responsibilities and the responsibilities of the trustees with respecl to going concem are described in the relevant sections of this report. other Information The trustees are responsible for the other information. The other information comprises the information included in the Annual Report. other than the financial statements and our Report of the Independent Auditors thereon. Our opinion on the financial statements does not cover the other information and. except to the extent otherwise explicitly stated in our report. we do not express any fomi of assurdnce conelusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other infomialion and. in doing so, consider whether the other information is materially inconsistent wilh the financial statements or our knowledge obtained in the audit or otheNtse appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required lo detemiine whether this gives rise lo a material misslatemenl in the finanual statements themselves. If. based on the work we have performed, we conclude that there is a material misstatement of this other information. we are ￿quired lo report that fact. We have nothing to report in this regard. Opinlons on other matters prescribed by the Companles Act 2006 In our opinion, based on the work undertaken in the course of the audit.- the information given in the Report of ihe Trustees for the financial year for which the financial statements are prepared is consistent with the financial stal8ments.' and the Report of the Trustees has been pr9pared in a¢￿rdance with applicable legal requirements. Page g

Report of the Independent Auditors to the Members of Citizens Advice Rhondda Cynon Taff Llmited Matters on which we are required to report by exception In the light of the knowledge and understanding of the charitable company and Its environment obtained in the course of the audi( we have not Identified material misstatements in the Report of Ihe Trustees. We have nothing to report in respect of the following matters where the Companies Act 2006 requires us lo report to you if, in OLtr opinion.. adequate ac¢ounting records have not been kept or returns adequate for our audit have not been recelved from branches not visited by us., or the financial stalemenls are not in agreement with the accounting records and returns. or certain disclosures of trustees, remuneration specified by law are not made. or we have not received all the information and explanations we require for our audit,. or the trustees were not entitled lo take advantage of the small Gompanies exemption from the requirement lo prepare a Strategic Report or in preparing the Report of the Trustees. Responsibllltles of trustees As explained more fully the Statement of Trustees. Responsibilities. the trustees {who are also the directors of Ihe charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view. and for such intemal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misststement. whether due lo fraud or error. In preparing the financial statemen15, the Iruslees are responsible for assessing the charitable coinpany's ability lo continue as a going Concern, disclosing. as applicable, mattets related to going concern and using the going concern basis of accounting unless the trustees either intend lo liquidate the charitable company or to Cease operations. or have no realistic allernalive but lo do so. Page 10

Report of the Independent Auditors to the Members of Citizens Advice Rhondda Cynon Taff Llmlted Our responslbilities for the audit of the financial statements We have been appointed as auditor under Section 151 of the Charlties Act 2011 and Teport in accordance with the Act and relevant regulations made or having effe¢t thereunder. Our objectives are to obtsin reasonable assurance about whether the financial statements as 8 whole are free from material misstatement, whether due to fraud or error, and to issue and Audilors, Report that includes our opinlon. Reasonable assurance is a high level of assurance, bul is not a guaranlee that an audit conducted in accordance with ISAS {UK} will always delecl a material misslatemenl when il exists. Misstatements can arise from fraud or error and are ¢onsidered material if, individualty or in the aggregate, they could reasonably be expected to inffuence the economic decisions of users taken on the basis of these financial slatemenls. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We desSgn procedures in line with our resF)onsibililies. outlined above. lo detect material misstatements in respect of irregularities. including fraud. The specific procedures for Ihls engagement and the extent to which these are capable of detecting irregularities, including fraud is detailed below: Oblaining an understanding of the legal and regulatory frameworks that the entity operates in, focusing on those laws and regulations that had a direct effect on the financial slatemenls.. Enquiry of management and those charged with govemance lo identify any instances of known or suspected incidents of fraud- Enquiry of managernent and those charged with governance around actual and potential litigation and claims,. Enquiry of management about any instances of non-compliance with laws and regulations.. Reviewing the control systems in pla￿ and lesling the effectiveness of controls- perfO￿l￿g audit work over the risk of managèment override of controls. including testing ofjournal entries and other adjustments for appropriatenes5, evaluating the business rationale of signFficant transactions outside the nom7al course of business and reviewing accounting estimates for bias. Evaluating the business rationale of significant transactions outside the normal course of business., Reviewing accounting estimates for bias.. Reviewing minutes of meetings of those charged with governance., and Reviewing financial statement disclosures and testing to supporting docLFmentation to assess compltrance with applicable laws and regulations. Because of the inherent limitations of an audit, there is a risk thal we will not delecl all irregularities. including those leading lo a material misststement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions rellecled in the finaricial statements. as we will be less likely to become aware of instsnces of no￿￿oMplianee. The risk is also greater regarding irregularities OCCLtrring due to fraud rather than error. as fraud involves intentional concealment, forgery. collusion. omission or misrepresentation. A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at.. www.frc.org.ukJauditorsresponsibililies. This description forms part of our Auditors, Report. Page 11

Report of the Independent Auditors to the Members of Citizens Advi¢e Rhondda Cynon Taff Llmited Use of our report This report is made solely to the charflable company's members. as a body. in accordance wlth Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might stale to the charitable companys members those matters we are required to slate to them in an auditors, report and for no other purpose. To the fullest extent permitted by law. we (Jo not accept or assume responsibility to anyone other than the charitable company and the charitable company's membèrs as 8 btsdv. for our audll work, for this report, or for the opintons we have foimed. Rachel Doyle ACA Dcha (Senior Statutory Auditor} for and on behalfof MHA Chartered Accountsnls and Ststulory Auditor Cardiff CF23 8RS Dale-. 2711112025 MHA is Ihe trading name of MHA Audit Services LLP. a limited liability partnership in England and Wales (registered number OC455542) Page 12

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED statement of Financial Activitigs Ilncorporating an Incomg and Expendlture Aceounti FOR THE YEAR ENDED 31 MARCH 2025 2025 Total funds 2024 Total funds Unrestricted funds Restricted funds Notes INCOME AND ENDOWMENTS FROM Donations and legacies 44,634 194,360 238,994 239,821 Charitable activities Generalist Specialist Training 160,731 148.180 1,831.413 669,065 23.282 1,992.144 817,245 23,282 1.823.424 779,296 24,886 Other trading activities 4.213 4.213 150 Total 357,758 2,718,120 3,075.878 2.867,577 EXPENDITURE ON Charitable activitles Generalist Specialist Training 24,515 227,595 2,019.448 680.110 22.854 2,043.963 907.705 22.854 2.029.164 710.090 Total 252,110 2.722,412 2,974,522 2,760.626 NET INCOMEI(EXPENDITURE) 105.648 (4.292) 101,356 106.951 RECONCILIATION OF FUNDS Total fijnds brought loMard 661,885 30,409 692.294 585.343 TOTAL FUNDS CARRIED FORWARD 767.533 26.117 793,650 692,294 The notes fomi part of these financ181 statements Page 13

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Balance Sheet 31 MARCH 2025 2025 Total funds 2024 Total funds Unrestricted funds Restricted funds Notes FIXED ASSETS Tangible assets 13 396,562 396.562 452,608 CURRENT ASSETS Debtors Cash at bank and in hand 14 15 66.760 476,718 121,621 188,381 381,214 260,727 218.565 543.478 26.117 569,595 479.292 CREDITORS Amounts falling due within one year 16 194.888) (94,888) 1143.9701 NET CURRENT ASSETS 448.590 26.117 474.707 335.322 TOTAL ASSETS LESS CURRENT LIABILITIES 845.152 26.117 871.269 787,930 CREDITORS Amounts falling due after more than one year 17 {77.619) (77.6191 {95,636) NET ASSErs 767,533 26.117 793,650 692.294 FUNDS Unrèstricted funds Restricted funds 21 767.533 26,117 661.885 30.409 TOTAL FUNDS 793,650 692,294 These financial ststements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies regime. The financial statements were approved by the Board of Tnjstees and authorised for Issue on and were signed on its behalf by= N R Williams - Trustee The notes fomi part of these financial statements Page 14

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Cash Flow Statement FOR THE YEAR ENDED 31 MARCH 2025 2025 2024 Notes Cash flows from operatlng activities Cash generated from operations Loan interest 179,451 6.553 8.331 Nel cash prO￿ded by operatlng activities 186649 14.884 Cash flows from investlng activitles Purchase of tangible fixed assets 274,765 Nel cash provided byl{used inl investing activities 274.765) Cash flows from financlng actlvities Loan repayments in year 24,000) 24.000 Nel cash used in financing activilies 24,0001 24.000) Change In cash and cash equlvalents In the reporting period Cash and cash equivalents at the beginning of the reporting period 162,649 1283.881) 218,565 502.446 Cash and cash equivalents at the end of the reporting period 381,214 218.565 The notes fonr part of these finaneial stalgments Page 15

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Cash Flow Statement FOR THE YEAR ENDED 31 MARCH 2025 RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES 2025 2024 Net income for the reportlng peTiod (as per the Statement of Financlal Activities) Adjustments for: Depreciation charges Decreasellincreasel in debtOTS Decrease In creditors 101,356 106.951 56.046 72.344 50.295 37.503 198,8381 39.0631 Net cash provided by operations 179.451 6.553 ANALYSIS OF CHANGES IN NET FUNDS Al 114124 Cash flow Al 3113125 Net cash Cash al bank and in hand 218.565 162.649 381,214 218.565 162,649 381.214 Debt Debts falling due within 1 year Debts falling due after 1 yeai {16.801) 95.636 11.2151 18.017 {18.016) 77,6191 112,437) 16,802 95,6351 Total 106.128 179,451 285.579 The notes form part of these financial slatoments Page 16

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Financlal Statements FOR THE YEAR ENDED 31 MARCH 2025 STATUTORY INFORMATION Rhondda Cynon Taff Citizens Advice Bureau is a registered charity and private company limited by guarantee having no share eapital. Members have agreed to contribute £1 in the event of a wlnding up. The charitsble company Is incorporated in Wales In the United Kingdom. The registered office is noted within reference and administrative details on page 6. The nature of the company's operations and principal activities is disdosed within the Report of the Trustees. The financial statements are presented in Sterling {£). the company's functional currency, and rounded to the nearest pound. The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless Qtherwise staled. ACCOUNTING POLICIES Basis of preparing the linancial statements The financial stalemersls of the charitable c(Mnpany, which is a public benefit entity under FRS 102. have been prepaied in ac(x)rdance with the Charities SORP {FRS 102) 'Accotsnting and Reporting by Chaiilies= Statement of Recommended Practice applicable to challties preparing Iheir accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102) leffeclive l January 2019).. Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Companies Act 2006. The financial statements have been prepared under the historical cost convention. There have been no material departures from Financial Reporting Standard 102. GOING CONCERN The trustees have staled that no material uncertainties exist Felaling to events or conditions Ihal may cast significant doubt upon the entity's ability to continue as a going concein for a period of 12 months from the date of signing the financial statements for the yearonded 31 March 2025. Income All income is reco9nised in the Slalement of Finanual Activities On￿ the charity has entitlement lo the fur)ds, it is probable that the income will be received and the amount can be measured reliably. This includes Capital grants. DONATIONS AND LEGACIES INCOME Donations and legacies income includes donations, gifts and grants that provide core funding or are of a general nature are recognised where there is entitlement, probability of receipt and Ihe amount Can be measured with sufficient reliability. Such income is onty deferred when the donor spectfies it must be used in future aceounting periods or the donor has imposed conditions which must be mel before the charity has uncondition81 enlillement. INCOME FROM CHARITABLE ACTIVITIES Income from charitable activities includes income received under eonlract or where entitlement to grant funding is subject lo speelfic performance ¢ondilions. This income is recognised as the related services are provided and there is entitlement. probability of receipt and the amounl can be measured with sufficient reliability. Income is deferred when the amourkls received are in advance of the performance of the service or event to which they relate. Page 17 ¢ontinued..

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Flnanclal Statements - continued FOR THE YEAR ENDED 31 MARCH 2025 ACCOUNTING POUCIES - Gontinued Income OTHER TRADING ACTIVITIES INCOME Income from other trading activities includes income received under contract. Thls income is recognised as the related services are provided and there is entitlement, piobabilily of receipt and the amount can be measured with sufficient reliability. Income is deferred when the amounts received are in advance of the performance of the service or event to which they relate. INVESTMENT INCOME Investment income is reeognised on a receivable basis. Expenditure Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure. il is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under heading5 that aggregate all cost related to the category. Where costs cannot be directly attrTrbuled to particular headings they have been allocated to activities on a basis consistent with the use of resources. Expenditure on costs of raising funds indude costs fundraising. advertising, marketing and direct mail materials as well as a proportion of salaries based on an approximation of time spent in this area. Expenditure on charttable activities eomprÉses those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly ta such activities and those costs of an indirect nature necessary to support them. Support costs are those costs that. whilst necessary to deliver an activity. do not themselves procluce OT constitute the output of the charitable activity- This indudes govemance costs which are those costs associated with meeting the constitutional and stalutory requirements of the chaiity and include the accountancy fees and costs linked to the strategie management of the charity as well as a proportion of salaries based on an approximation of lime spent in this area. Allocation and apportionment of costs AJI costs are allocated between expenditure categories on a basis designed to reflect the use of the resource. Costs relating to a particular actrvity are allocated directly- others are apportioned on an appropTF2te basis. Tanglble fixed assets Depreciation is provided at Ihe following annual rates in order to write off each asset (less expected residual value) over its estimated useful life. Short leasehold property Fixtures and equipment Over lrfe of lease 33Q/o slraight line Fixed assets are initially recorded al cost. Or¢ly assets which cost £1.000 or more are ¢apilalised. Taxatlon The charity is exempt from ¢o¥poralion tax on ils chaNtable a¢livities. Financial Instruments The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially reco9nised at transaction value and subsequently measured at their seluement value. Tradè debtors and olhor debtors are recognised at Ihe settlemenl amount due and prepayments are valued at the amount prepald. Page 18 ¢ontinued..

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Flnancial Ststements - continued FOR THE YEAR ENDED 31 MARCH 2025 ACCOUNTING POLICIES - contlnued Flnancial instruments Cfedilors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third paty and the amount due to se￿e the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due. Pension ¢o$ts and other post-retlrement benefits The charity operates a defined contribution pension scheme for some of its employees. The assets of the scheme are held separately from those of the charity. Th6 annLFal contributions payable are charged lo the statement of financial activities incorporating the income and expenditure account. Operatlng lease commltments Rentals applFcable to operaling leases where substantially all of the benefits and risks of ownership remain with the lessor are charged against profits on a straight line basis over the period of the lease. Funds structure Unrpstricted funds Unrestricted funds are donations and other incoming resources receivable or generated for the objects of the charity without further specified purpose and are available as general funds. Designated funds Designated funds are unrestricted funds eamiarked by the board for particular purposes. Restricted funds Reslr¢cted funds are to be used for specific purposes as laid down by the donor. Expenditure. which meets these criteria, is charged lo the fund, together with a fair allocation of support and governance costs. Transfers are made from restricted to unrestricted funds relating to the purchase of fixed assets from restricted income where such expenditure fvlfils the lemis ol the restrlclion. DONATIONS AND LEGACIES 2025 2024 Gifts and donations Grants 44,634 194,360 45,262 194.559 238,994 239.821 Granls received, in¢luded in the above. are as follows.. 2025 2024 Rhondda Cynon Taf County Borough Councll 194,360 194,559 Page 19 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Financlal Statements - continued FOR THE YEAR ENDED 31 MARCH 2025 OTHER TRADING ACTlVtTIES 2025 2024 Consultancy services and other income 4.213 150 INCOME FROM CHAR￿ABLE ACTIVITIES 2025 2024 Activity Generalist Generalist Generalist Generalist Generalisl Grants Families First Welfare Rights Service Help lo Claim - Face to Face Advicelink Cymru - F2F Advicelink Cymru - Claim What's Yours Trussell Trust- Food Banks Advicelink Cymru - Access Partner Funding Advicelink CymnJ- Winter Capacity Fundin9 RCT- Shared Prosperity Fund Multiply Grants Families First Welfare Rights servi Rhondda Cynori Taf- Prescribing Advice Cwm Taf Health Board - PrescrFbing Advice Advicelink Cymnj - Debt Specialist Advicelink Cymru- Benefits Specialist Advicelink Cymtu - Basic Ineome Pilot Grants 979,318 30,000 25.500 359,655 265,982 999.642 30,000 25,500 190.470 265.982 Generalist Generalist 170.100 84.763 189,000 79,393 Generalist 21.000 21,000 Generalist 10.060 Generalist Specialist Specialist Specialist 55,826 302.200 70,000 59,500 12.377 246.014 70,000 59,500 Specialist 34,500 34.500 Specialist 18.680 18,118 Specialisl 157,624 157,682 Specialist 45,595 45.596 Specialist Training 129.146 23.282 147.886 24.886 2,832,671 2,627,606 Grants received, included in the above. are as follows.. 2025 2024 British Gas Energy Trust Rhondda Cynon Taf County Borough Council- Welsh Church Act Homelessness Prevention REL- Energy best EAP- Energy best Energy Saving Trust- Energy Redress Scheme COVID-19 Crlsi5 Fund Volunteering Wales Fund Help Through Hardship Acces to Justice Foundation - Help Ac¢e5sing Legal Support Moondance Foundation - Wales Energy Service Rhondda Cynon Taff County Borough Coun¢il - Shared Prosperity Fund - Community Grant 150,630 119.743 50,000 67,264 12,975 46,046 34.489 24,886 802,770 26,700 41.479 76,188 42.665 40,724 23,282 694,818 41.479 34.137 25.057 Carried fomard 1,103,923 1.251,409 Page 20 conbnueif...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Flnancial Ststements - continuod FOR THE YEAR ENDED 31 MARCH 2025 INCOME FROM CHARITABLE ACTIVITIES - continued 2025 2024 Brought fotward National Grid - Energy Caseworker Carbon Monoxide Advice Project Carers Trust Pen Y Cymoedd Wind Farm Community Fund Rhondda Cynon Taff County Borough Councll- Shared Prosperity Fund- Community Grant- Change The Volume 1.103.923 34,658 1,251.409 11.543 7,590 77,362 65,575 1.304.800 1,270,542 CHARITABLE ACTIVITIES COSTS Direct Costs (see note 7) Support costs (see note 81 Totsls Generalisl Specialist Training 1,792,579 796.081 20,075 251,384 111,624 2.779 2,043,963 907,705 22,854 2.608.735 365.787 2,974.522 DIRECT COSTS OF CHARITABLE ACTIVITIES 2025 2024 Staff costs Travel costs Premises costs Office costs Recruitment and training Sundry costs Energy voucher payments Partner payments Funding clawbacks Depreciation nterest payable and similar charges 2,139.466 16.323 103,327 161.710 17.917 4.136 47.742 62,414 254 49.135 6,311 2.008.998 8.129 61.550 178,851 8,908 3,853 2,703 119,489 15.616 33.427 7.426 2.608.735 2,448.950 Page 21 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Financlal Statements - contlnued FOR THE YEAR ENDED 31 MARCH 2025 SUPPORT COSTS Staff costs Other costs Govemance costs Depreciation Totals Generallst Specialist Training 195.203 86.677 2.159 4.483 1,991 50 28.259 12,549 311 23,439 10,407 259 251,384 111.624 2.779 284.039 6,524 41.119 34.105 365.787 All cos15 are allocated between expenditure categories on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated direcdy- others are apportioned on an appropiiate ba￿s. NET INCOmEIIEXPEND￿uREl Net incomel{expenditurel Ès staled after ehargingl{crediting): 2025 2024 Auditors, remuneration Depreciation - owned assets 14,000 56,046 8.970 37,503 10. TRUSTEES. REMUNERATION AND BENEFITS There were no Iruslees. remuneration or other benefits for the year ended 31 March 2025 or for the year ended 31 March 2024. Trustees. expenses Travelling expenses of £Nil12024.. £Nil) were paid by the charity in regards to trustees during the year. Theie were no balances outstanding at the year end (2024: £Nill. 11. STAFF COSTS 2025 2024 Wages and salaries Social security costs Other pension costs 2,179.852 182.445 78.071 2,022,345 163,243 68,391 2,440,368 2,253,979 The average monthly number of employees during the year was as follows.. 2025 2024 Chief EXe￿lIve Senior managers Team leader l Operations managers Administration and support Advice and infomialion Supervision 12 72 79 102 98 Page 22 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Flnancial Statements - continued FOR THE YEAR ENDED 31 MARCH 2025 11. STAFF COSTS . continued The number of employees whose employee benefits lex¢luding employer pension costs) exceeded £60.000 was.. 2025 2024 £60,001- £70.000 Total Temuneration benefits paid to key management personnel in the year was £128.176 (2024.. £137,6021- COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted funds 12. Restricted funds Total funds INCOME AND ENDOWMENTS FROM Donations and legacies 45,262 194,559 239.821 Charitable actlvities Generalist Specialist Training 131.573 160.592 1.691.851 618.704 24.886 1.823.424 779.296 24.886 Other trading acbvities 150 150 Total 337.577 2 530.000 2.867.577 EXPENDITURE ON Charitsble activitles General Generalist Specialist Training 190,777 89,521 1.838.387 620,569 21,372 2,029,164 710,090 21.372 Total 280,298 2.480.328 2.760.626 NET INCOME Transfers between funds 57.279 75.421 49.672 75.421) 106,951 Net movement In funds 132,700 (25.749) 106,951 RECONCILIATION OF FUNDS Total funds brought forward 529,185 56.158 585.343 TOTAL FUNDS CARRIED FORWARD 661.885 30.409 692.294 Page 23 conlillued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Flnancial Ststements - continued FOR THE YEAR ENDED 31 MARCH 2025 13. TANGIBLE FIXED ASSETS Short leasehold property Fixtu￿$ & equipment Totals COST At 1 April 2024 and 31 March 2025 439,729 173,799 613.528 DEPRECIATION At 1 April 2024 Charge for year 44.727 26.104 116,193 29.942 160.920 At 31 March 2025 70,831 146.13S 216.966 NET BOOK VALUE At 31 March 2025 368.898 27.664 396,562 Al 31 March 2024 395,002 57.606 452,608 14. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2025 2024 Other debtors and prepayments Accrued income 19,180 169,201 15.415 245.312 188.381 260,727 15. CASH AT BANK AND IN HAND The cUr￿n1 year bank balance lor unrestricted Ajnds amounted to £476.718 {2024= £253.7581 and £95,504 in deficit on restricted funds12024= deficit £35.193)- This is due to the charity using unrestricted funds to support restricted projects until the restricted grants included in debtors had been received. The total bank and cash in hand al the balance sheet date was £381.214 (2024.. £218.5651- CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 16. 2025 2024 Other loans (see note 18) Other creditors Accruals and deferred income 18.016 29.999 46.873 16.801 12,177 114.992 94.888 143,970 Page 24 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Financlal Statèments - continued FOR THE YEAR ENDED 31 MARCH 2025 17. CREDITORS: AMOUNTS FALLING DUE AFTER MORE THAN ONE YEAR 2025 2024 Olher108ns {see note 181 77.619 95.636 18. LOANS An analysis of the maturity of loans is given below.. 2025 2024 Amounts falling dLTre WTlhin one year on demand= Other loans 18.016 Amounts falling he￿een one and years.. Other loans - 1-2 years 19.319 18.016 Amounts falling dtje belween and five years: Other loans - 2-5 years 58.300 62,247 Amounts falling due in more than five years.. Repayable by inslalments.. Other loans more 5yrs instsl 15,373 The other loan balan￿ comprises a loan of £140.000 from Wales Council for Voluntary Action. The loan is repayable in 90 monthly instalments. The interest rate on the loan is 70 19. LEASING AGREEMENTS Minimum lease payments undei non-cancellable operating leases fall due as follows= 2025 2024 Within one year Between one and five years In more than five years 101.211 233,671 23,653 98.328 290,841 54,625 358,535 443,794 The total lease paymgnls reeognlsed as an expense in the year amounted to £101,211 (2024.. £98,327). SECURED DEBTS 20. The following secured debts are included within credllors- 2025 2024 Other loans 95,635 112,437 The above loan is in re5pe¢l of a WCVA loan for the refurbishment of new premises in Pontypridd. This loan is secured by a debenture agreement wth a fixed and Itoaling charge. Page 25 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Financial Statements - continued FOR THE YEAR ENDED 31 MARCH 2025 21. MOVEMENT IN FUNDS Net movement in funds At 3113125 At 114124 Unrestricted funds General fund 661,885 105,648 767,533 Restricted funds BTltish Gas Energy Trust Prescribing Advice= Tier 2 fund Homelessness prevention Enery Saving Trust- Energy Redress Scheme COVID-19 Crisis Fund Advicelink Cymru - Claim What's Youts Volunteering Wales Fund Acces5 to Justi￿ Foundation - Help Access Legal Support Wales Energy Service Shafed Prospeiity FLFnd Advicelink Cymru - Access Partner Funding 10,934 375 110,9341 {2381 4.977 137 4.977 4.850 14.850) 3.329 428 3.329 1.383 955 7,363 2.810 3.122 7.363 695 12,115) 13,122) 8,233 8,233 30.409 26,117 TOTAL FUNDS 692.294 101,356 793.650 Page 26 ¢onlinued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIM￿ED Notes to tho Flnancial Statements - continued FOR THE YEAR ENDED 31 MARCH 2025 21. MOVEMENT IN FUNDS - ¢ontlnued Net movement in funds, included in the above are as follows: In¢oming resources Resources expended Movement in funds Unrestricted fvnds Goneral fund 357,758 {252.110) 105,648 Restricted funds British Gas Energy Trust Prescribing Adviee.. Tier 2 fund Homelessness prevention Help lo Claim- Face lo face Infonnalion Advice Service - Core Funding Advicelink Cymru - F2F Advicelink CYMFU - Debt Specialist Advicelink Cymru - Berkefits Specialist Enery Saving Trust- Energy Redress Scheme COVID-19 Crisis Fund Advicelink Cymnj - Claim What's Yours Volunteering Wales Fund Help Through Hardship Wales Eneigy se￿iCe Shared Prosperity Fund Advicelink Cymru- Basic Income Pilot Trussell Trusl- Foodbank Projecl Advicelink Cymru - Access Partner Funding National Grid - Energy Caseworker Carers Trust Pen Y Cymoedd Wind Farm Community Fund 150.630 34.500 76,188 352,915 194,360 265,982 157,624 45.595 1161,564) {34.738) {71,211) (352.915} 1194,3601 1265,9821 (157,624) (45.595) {10.934) 1238) 4.977 40.724 193.382 23.282 694.818 41.479 34.137 129.146 84.763 21,000 34,658 77,362 (45.574) {190.0531 {22.8541 {694.818) (43.594) (37.259) 1129.1461 {84,763) (12,767) (34.658) (77.362} 14.850> 3.329 428 (2.115) 13.122> 8,233 65,575 65.575} 2.718.120 2.722,412 4.292 TOTAL FUNDS 3,075.878 2,974.522) 101.356 Pa9e 27 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notés to the Financial Staternents - contlnugd FOR THE YEAR ENDED 31 MARCH 2025 21. MOVEMENT IN FUNDS - continued Comparatlves for movement In funds Net movement in funds Transfers between funds At 3113124 At 114123 Unrestricted fvnds GeneTal fund 529,185 57,279 75,421 661,885 Restricted funds British Gas Energy Trust Welsh Church Act fund Prescribing Advice.. Tier 2 fund Advicelink Cymru- F2F Enery Saving TNst- Energy Redress Scheme COVID-19 Crisis Fund Advi￿lInk Cymru - Claim What's Yours Volunteering Wales Fund Access to Justice Foundation - Help Access Legal Support Wales Energy Service Shared Prosperity Fund Advicelink Cymw - Basic Ir7come Pilot Trussell Trust- Foodbank Project Advicelink Cymru - Access Partner Fundirig 9,412 1.522 50.000 375 {2.756) 10,934 (50.000) 375 10,269 (7.513) 4.850 12,2051 955 4.850 15.866 {13,661) 955 3.959 3,032 4,672 7.796 1,152 3,404 1222) 11,5501 (7,5491 {1.152) 4.000 7,363 2.810 3.122 (247) 56.158 49,672 75,4211 30,409 TOTAL FUNDS 585.343 106.951 692.294 Page 28 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Financlal Statements - ¢ontinued FOR THE YEAR ENDED 31 MARCH 2025 21. MOVEMENT IN FUNDS - continued Comparative nel movement in funds, included in the above are as follows: InGoming resources Resourc6S expended Movemenl in funds Unrestrlcted funds General fund 337.577 1280.298) 57,279 Restllcted funds British Gas Energy Trust Welsh Church Act fund Prescrlbing Advice.. Tier 2 fund Homelessness prevention Help lo Claim - Face lo face Information Advice Service - Core Funding Advicelink Cymnj - F2F Advicelink Cymru - Debt Specialist Advicelink Cymru - Benefits Specialist Enery Saving Trust- Energy Redress Scheme COVID-19 Citsis Fund Advicelink Cymru - Claim Whays Yours Volunteering Wales Furid Access to Justice Foundation - Help Access Legal Support Help Through Hardship Wales Energy Service Shared Piosperity Fvnd Advicelink Cymru - Basic Income Pilot Trussell Trust- Foodbank Project Advicelink Cymru - Access Partner Funding National Grid - Energy Caseworker 119.743 50,000 34,500 67,264 190.470 194,559 265.982 157.682 45,596 (118,2211 1.522 50.000 375 {34,125) (67,264) {190,470) (194.559) 1268.738) 1157.682) {45,596) {2,756) 34.489 189.000 24.886 {29.639) {191.2051 123,9311 4,850 12.205) 955 26,700 802,770 41,479 25.057 147.886 79,393 21.000 11.544 {23.2961 (802,770) (41,7011 126.6071 1155,435) {80.545) {17.000) 3.404 1222) 11,5501 17,549) 11,152) 4,000 2.530,000 2,480,328 49.672 TOTAL FUNDS 2.867.577 2.760.626 106.951 Prescribing Advice: Tier 2 fund This project is funded by Rhondda Cynon Taf County Borough Council to provide Welfa￿ benefit and debt advice seNices lo people with mental health and substance misuse issues with their carers. Homelessness prevention This grant was awarded to provide good qu81ily focused financial advice and assistance lo ensure that all necessary steps and actions are undertaken lo help people remain in their own homes and have the financial resources to access Suitable accommodation. British Gas Energy Trust Project is funded by the British Gas Energy Trust. The purpose of the fvnding is lo provide advice and assistance to beneficiaries aimed at enabling them to manage their debtors and budgets going forwards. maximlse their income and ability lo afford lo pay their bills enabling people lo have wami homes through improving energy efficiency and improvin9 their health and wellbeing. Help to Claim - Face to face & tslephone The projecl 15 funded by The Department for Work & Pensions to provide assistsnce through numerous chanllels ensuring that Universal Credit is the right benefit for the client, assessing their individual needs and support to stsrt making a Universal Credit claim. Page 29 contsnued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Flnancial Statements - continued FOR THE YEAR ENDED 31 MARCH 2025 21. MOVEMENT IN FUNDS - Gontinued Infomiatlon Advice Service - Core Fundin9 The Information and Advice service delivers open acGess advice and support to those who approach our seNlce for help. It also supports the recfUitmeAt and development of our volunteers, wilhoul whom our service would be unable to function. TTussell Trust - Foodbank Helpline An innovative nation81 telephone line established to provide advice and support lo those who are accessing foodbank services across England and Wales. Advicelink F2F l Debt & Beneflts Advice l Basic Income Pilot l Access Partner Funding I Winter Capacity Fundlng Funded vta the Welsh Govemmenl Advicelink service, the project provides specialist debt advice. welfare benefit advice to varying clients. Energy Saving Trust - Energy Redress Scheme COVID-19 Crisis Fund The projecL funded by the Energy Saving Trust, allowed us to provide support to clients using prepayment meters in the fomi of fvel vouchers. A critical form of support during the winter months of lockdown. Community Foundation Wales - Coronavirus Resilience Fund The fvnd provided financial support to cover the costs of additional equipment and work to make our offices a¢￿SsIble in line with covid guidan￿. Allowing fa￿ to face services to be delivered lo those clients in greatest need. Advicellnk Cyrnru - Claim What's Yours A national programme funded by Welsh Govemment as part of the Advicelink I Single Advice Fund. Claim Whays Yours provides a dedicaled telephone line for the public to receive income maximisation. Help through Hardship A service delivered in collaboration with Trussell Trust and has been created to meet the need of clients who for any reason are facing hardship. The service includes a full assessment of advice needs focussing on income maxtmisation, identification of emergencies and then following the provision of advice whether a referral for food provision is needed. Volunteerfng Wales Fund The WCVA fvnded a volunteer development role within CARCT providin9 the capacity to develop our volunteering offer alongside recruitiny and developing new volunteers Moondance Foundation - Wales Energy Service Funding from the Moondance Foundalion and other funders lo provide one-to-one energy advice lo fuel poor and vulnerable clients in RI￿ndda Cynon Taff. The charity provide support on fuel options. tariffs and energy grants. along with. advice on energy efficiency to help people to reduce their bills. The charity also provide advi¢e and support with benefjt entiliemenl checks and budgeting. Shared Prosperlty Fund Connecting Com(nunilies with Advice Is a single point of access advice seNice. funded by the UK Govemmenl in Wales, via the Shared Prosperity Community Grant. The project delivers in-person, telephong and video•call advice sessions. from Community venues across Rhondda Cynon Taff. Truss911 Trust - Foodbank Project The project is funded by the Trussel Trust lo deliver in person advice In foodbanks in RCT and telephone advice for foodbanks in Llanelli. The project aims to address the reasons for food poverty by addressing advice needs. The project Is reliant on foodbank workers to signpost and make referrals into the service. National Grld . Energy Caseworker A speciaslist advice service providing energy advice and casework through a r8nge of communlty locations. Pa9e 30 continued...

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Notes to the Financlal Statements . continued FOR THE YEAR ENDED 31 MARCH 2025 21. MOVEMENT IN FUNDS . continued Carers Trust The project aims lo provide dedicated financial support and advice for unpald carers in Rhondda Cynon Taf to stabilise their financial eircumslances as much as possible for the future. Pgn Y Cymoedd Wind Farm Communlty Fund Funding provlded to assist wlth giving community advice and support to those in need wlthin the Rhondda Cynon Taff area. Ptior ear restricted funds". Access to Justlce Foundation - HALS The Famiw Advice Service aims to help clients to get belter access to legal Support delivers advice on family law. The project is for clients who are not enlilled to legal aid and do not have a solicitor. Welsh Churches Act- Taff Street Capital Fund Funding from Rhondda Cynon Taf County Borough Council lo help with development costs of the new office Pontypridd. 22. EMPLOYEE BENEFIT OBLIGATIONS The charty operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the charity in independently administered funds. The pension cost charge represents conlribulions paid by the eharily lo the furFd and amounted to £78.071 (2024: £68.391)- Contributions outstanding al the year end amounted to £25.690 {2024- £12.177)- 23. RELATED PARTY DISCLOSURES There were no related paty transactions for the year ended 31 Ma￿h 2025 that require disclosure. or for the year ended 31 March 2024. Page 31

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Detalled Statement of Financial A¢tlvStles FOR THE YEAR ENDED 31 MARCH 2025 2025 2024 INCOME AND ENDOWMENTS Donatlons and legacles Gifts and donations Grants 44.634 194.360 45,262 194,559 238,994 239,821 Other trading activlties Consultancy services and other income 4,213 150 Charitable activities Grants Families First Welfare Rights service Rhondda Cynon T8f- Prescribing Advrce Cwm Taf Health Board - Prescribing Advice Help to Claim - Face to Face Advicelink Cymru - F2F Advicelink Cymru - Debt Specialist Advicelink CymrLt - Benefits Specialist Advicelink Cymru - Claim What's Yours Trussell Trust- Food Banks Advicelink Cymru - Basic Income Pilot Advioelink Cymru - Access Partner Funding Advicelink Cymru - Winter Capacity Funding RCT- Shared Prosperity Fund - Multiply 1,304,800 100,000 85.000 34,500 18,680 359.655 265.982 157.624 45.595 170.100 84.763 129.146 21,000 1,270.542 100.000 85.000 34.500 18,118 190.470 265,982 157,682 45,596 189,000 79.393 147.886 21.000 10.060 55,826 2.832.671 2,627.606 Total ineoming resources 3.075,878 2.867.577 EXPENDITURE Charltable actlvltles Wages Social security Pensions Travel costs Premises costs Office costs Recruitment and training Sundry costs Energy voucher payments Partner payments Funding clawbacks Depreciation of tsngible fixed assets Loan 1,915,193 155,797 68,476 16.323 103.327 161.710 17.917 4,136 47,742 62,414 254 49.135 1.802.543 145,498 60,957 8.129 61.550 178.851 8.908 3.853 2,703 119.489 15.616 33.427 2.608,735 2.448,950 This page does not form part of the statutory financial statements Page 32

CITIZENS ADVICE RHONDDA CYNON TAFF LIMITED Detailed Ststement of Financlal Actlvities FOR THE YEAR ENDED 31 MARCH 2025 2025 2024 Support costs Staff costs Wages Social security Pensions 249,601 25.407 9.031 211,106 17.043 7.140 284,039 235,289 Depreciation Depreciation of tangible fixed assets 6.524 3,915 Other costs Travel costs Premises costs Office costs Recruitment and training Sundry costs Bank loan interest Loan 2.166 13,717 21.470 2,379 549 952 7,209 20.947 1.043 451 136 733 838 41,119 31.471 Governance ¢osts Wages Social security Pensions Auditors, remuneration Legal and professional fees 15,058 1,241 564 14,000 3,242 8.696 702 294 8,970 22,339 34,105 41.001 Total resol5r￿S expended 2.974.522 2.760.626 Net income 101,356 106.951 This page doe5 not form part of (he statutory financlal statements Page 33