REGISTERED COMPANY NUMBER: 3688949 (England and Wales) REGISTERED CHAIUTY 1¥4UMBER: 1074170 rar citizen5 advice Ynys Mon REPORT OF THE TRUSTEES AND AUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 FOR CANOLFAN CYNGHORI YNYS MON CITIZENS A DVICE BUREAU uJilliomsdenton Williams Denton Cyf Chartered Certified Accountants Statutory Audttors Glaslyn Ffordd y Parc Parc Menai Bangor GThynedd LL57 4FE
CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Page Report of the Trustees I to 10 Report of the Independent Auditors 11 to 13 Statement of Flnanclal Aetlvlties 14 Balance Sheet 15 Cash Flow Ststement 16 Not¢s to the Cash Flow Statement 17 Note$ to the FiThaneial Statements 18 to 31
CANOLFAIY CYI¥4GHORI YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 The tNstces who are also directOTS of th¢ charity for the purposes of the Companies Act 2006, pr¢s¢nt their report with the financial statements of the charity for the year ended 31 March 2025. The INstees have adopt¢d th¢ provisions of Accounting and Reporting by Charities.. StAtement of Recommended Practice applicabl¢ to Charities pr¢parinE their accounts in accordance with the Financial Reporting Standard applicable in the UK and R¢public of It¢land (FRS 102) (effr¢tiv¢ l January 2019). OWECTIVES AND ACTIVITIES Objective5 and aims The principal activity of the charity is to help people resolve their legal, money and oth¢r problems by providing free inforniation and advice and by influcnctng policymakers. The Citizens Advicc Service is independent and provides free, confidential. impartial advice to everyone regardless of race, gder, sexuality or disability. Ynys Mon Citizens Advi¢¢ &ims to champion equality through tbe way w¢ operate. the advice we Provide, and our role in research & campaigns dcvelopment. OUT service is accc&siblc to all. which empow¢rs the disenfranchised. The charity'5 n]ain objectives for the year ar¢ to maintain and expaod current volunt¢¢r base, to enable us to increase OUT outreach, digital and in person services. Strdtegies for achieving its ststed objectives to be proactive in recruitn]ent of volunteers through local and social medii raising profil¢ of service to attract volunteers through att¢nding local events and conununity groups and by engaging with employe¢5 who aTe considering retirement. We will also offer placements to students and those seeking work experience to give them a real grassroots view of how our organisation operates. We will review our 3-year business & strategic plan at regular tntervals and update as r¢quir¢d. Activities that contribute to the achi¢v¢m¢nt of the stated objectiv¢5 is a robust recTuitrAent campaign comprising of publicity activity pres¢ntation5 to community groups . i)pen door advice service and vithal vid¢0 conferencing (digitsl f2ce to face service), bilingual telephone service, w¢bchat seTvice, appointment s¢rvi¢e, research & campaigns strat¢gy, utilisation of volunteers for administration and engaging in effective partn¢Tship working. Significant activities We have: - administered the Cost of Living discretionary thnd. - providcd regular digital Promotional updates oll services and awareness campaigns. contlllued to provid¢ Tier I support to clients with mental h¢alth issues (ICAN) in our hubs ld in additional v¢nues across the Rslalld and provided a telcphonc drop-in service. - deliv¢red energy advice s¢rYices to proactiv¢ly support people living in or at risk of fuel poverty. deliv¢r¢d training on encrbry advic¢ to frontline workers across North and Mid Wales to allow frontline workers to proactively identify and support p¢opl¢ living in or at risk of fuel poverty. - provided a Law Clinic s¢rvice across Anglesey working with several partners. - attended outreach evcDts across the island to help those in the community that may otheTwise not access us for support but that may be strnggling with the cost of living. This included visiting areas such as: Aberffraw, Amlwch. B¢aumaris. BodedeTn. Bodorgan. Dwyran, Gaerwen, Holyh¢ad. Llanddona. Llanerch-y-m¢dd, Llangefni. Llangoed. Menai Bridge, Pentraeth. and RAF Valley. It also allowcd us to keep statutory and third sector partners up to date on ihe services we providc. - work¢d with partners to rcspond effectively and quickly to mass rcdundancies on the island and support those losing thcir employment. presented at the All Wales Financial Wellbeing FoTum raising awareness of the link between financial difficulty and mental health and the support that is available via th¢ ICAN service. regularly att¢nd¢d key groups with partners alm at tackling poverty, homelessness, and mental health for collaborative working and holistic sUPPOrt. provided regular updates on our volunteer opportuniti¢s via digital PTomotion and attending in person community evcnts. Page I
CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR EIYDED 31 MARCH 2025 OWEcfivEs AND ACTIVITIES Public benefit The trustees have paid due regard to th¢ Charity Commission's guidance on public benefit ill deciding the activities undertaken by the Ynys Mon Citizens AdvAc¢ during the year. The trustees are satisfied that the inforniation provided in the report and accounts meets the public b¢n¢fit r¢porting requir¢m¢nts. Volunteers The Charity appciated thc S]ce of approxirnately 14 active volunteers throughout the year. which included trustees, advisers and administrativc team members who provided an effective and effIcient service to m¢mb¢rs of the public. Through Research & Campaigns they help influence government and other organisations by inforniing th¢m of the effect of Ibeir actions on thc livcs of clients. Our annual satisfaction survey continues to indicate strong positive results ACHtEVEMENTS AND PERFORMANCE Charitable A¢tivitie$- How our activities dellver publlc benefit Our Advi¢¢ giving helped approxin]ately 10,950 people this financial year with 70,637 issues. We remain the only local provid¢r on th¢ island that 15 subject to a regular comprehensive audit across the quality of advice we deliver to th¢ public. The main advi¢¢ issues this year were Initial Benefit Claims (8213 issues) and Personal Independent Payment {5379 issues). We continue to provide incr¢as¢d advice on welfare benefits, debt, housing, low level mental health, employment, consumer & utilities, gend¢r viol¢n¢¢/abuse & hate crime, education, immigration, and charitable & foodbank support. W¢ identified £14,794,236 of benefit and debt relat¢d gaiDS, which includ¢s income gainldebts written offlrepaymenls rehedUled and was achieved, with a combined ¢ffort from our Advi¢elink Sp¢¢ialist D¢btlWelfare Benefits and Genernlist projects. We dealt with 488 clients that had 1840 debt issues in Ynys Mon during the fiDancial year. We assisted thes¢ ¢li¢nts with £213,312 debts being written off and £524 paym¢nts rescheduled. We are the only organisation on the island who ar¢ approv D¢bt Rcli¢f Order Intermediaries. We offer compTehensive training for all volunteer roles, offering accreditation and llpskilling in a w¢l¢oming and social environvnent. Our con)mitted volunteers help operate the front line delivery of service across the island. Our ICAN project, which is funded by Bet51 Cadwalath University Health Board, is on¢ of very few services 8vail8ble on the island for clients expcri¢n¢ing low level mental health conditioTJS. Our Anglesey Law Clinic provides free legal advic¢ to clicnts across the island and provide5 SUPPOrt to litigants in person in ihe areas of family. employment and community car¢. It aims to Provide a service to people who would otherwise be denied access to l¢gal advice. It also aims to identify gaps in provision and meet training needs r¢latin8 to social welfare advice. We are the Regional Lead for Energy in North and Mid Wales and have co-ordinated Fuel Poverty Workshops across the Region, delivered Energy Awareness w4)rkshops to community groups and assisted individuals with income maximisation, debt support and fancIal capability skills through our various energy and financial capability projects. Page 2
CANOLFAN CYIYGHORI YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 alit Assurante W¢ are a member of the National Citiz¢ns Advice Organisation having passed an audit of the quality of advice and membership standards. A standards-based quality assurance system, based on self-assessment and extcrnal scrutiny system. quarterly quality audits and organisational annual audit ensur¢s the continuous improvement of our 5crvi¢es. We hold an Advice Quality Standard Servic¢ in generalist advice and specialist casework for Debt. EmploymenL Housing. Welfare Benefits, Health & Community Care, Disability, and Women. W¢ also hold Welsh Government's IAQF quality mark. We have Charity Cornrnission endorsement. inforn)ation systevn covers th¢ majority of subjects on which clients s¢¢k advice and is always completely up-to-date. it is the most comprehensive system of its kind in the UK and is available in electronic fonll. We have access to a National comp¢tence-based training and assessn]ent sch¢m¢ for all staff - paid and unpaid. We have the only approved Debt Relief Order Intennediaries on thc island Our Energy Adviscrs }e all City & Guilds Level 3 quab'ficd or ¢quivalent Use of Volunteer$ and Provislon of Communit , Trainin 170/0 of our frontlin¢ team are volunteers - this can be equated to a notional cost of approximately £14,516.95. Wc provide generalist Adviser training for the local community. We actively target volunteers from all groups within the community. Our accredited training course makes volunÉeers more employable and indeed we lose a high number b¢¢aus¢ afi¢r working with w they secure employtncllt or higber education placements. Holistic A roach and Preventative Work We provid¢ advice and problern solving on every SUbjt from debt and employment to housing and discrimination to immigration and welfare benefits to family and domestic abuse, providing holistlc 5UPPOrt for whatever issue a client faces. It is important that Government. W¢lsh Government and Local Authorities und¢rstand th¢ effectiveness of investing in preventative Advice services. By investing in us we are savtng the Local Authority, National Governments and Health Boards a significant amount of money as our services prevent stress, provid¢ an increase of knowledge and rights, all of whicb if provided ¢arly ¢nough thwart the various conditions that could be developed due to complex probl¢ms and needs within our communities. Incom¢ maximisation work directly tackles the links between povety and ill-health - our benefit and oth¢r T¢lat¢d gains along with our debt write-offs and debt payments r¢sch¢duled for 202412025 w¢r¢ ov¢r £14 million. Timely advice can prevent furtb¢r Crises. such as homelessness, time off work due to illness, and unemployment. We improve the qu31ity of lif¢ for many clients. For ex2mple. by reducing the stress of debt, maxirnising income, and challenging injustice whilst also providing emotional and listening support. This allows a client to reccive full holisti support to help them find a way forward. cialist Knowled e and Casework We off¢r specialisl casework in debt, welfare benefits, family, pow¢r of attorney. housing. energy and employmenL This is the area of work that w¢ need to attract additional funding for to support our generalist advice seTvice, which is currently inundatcd with enquiries due to still feeling the aft¢r¢ff¢cts of the pandemic and the current cost of living and energy crises. Spccialist support requires regular one to on¢ support and can last for up to 12 months or longcr for some individuals. Inde ndence Im 2nd Innovation W¢ are a charity governcd by a Trust¢¢ Board, which has representstion from and is cOUntable to the local community. Citizens Advice are best placed to su¢c¢ed with innovation as local projects wi be supported by national infrastrncture which helps stimulate d¢velopments and disseminates good practice. Page 3
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 Annual Statement of Internal Control The trustee board has approv¢d an Infonnation Assurance Strategy, having identified the risk presented by the significant amounts of ¢li¢nt data h¢ld in th¢ bureau. GDPR UK regulations (which sits alongside an amended version of the DPA 2018) are adhered to and an inf0mtion a&surance rnanagement tearn exists to ensure the confidentiality. integrity and availability of all our nSitiV¢ data a&8Cts is maintained to a level which is consistent with the requirements of our clients, our nderS and our stratcgic parkneTS. The org8nisation aims to achieve an appropriate level of compliance to the Data Protection Act. th¢ Cabinct Office's S¢¢urity Policy Frxrnework and to industy best PTactice, as defmed by the ISO 27000 series of standards and have attained Cyber Essentials Plus accreditation. The Trustee Board also meet quarterly and receive a report of compltance from the CEO. We also hav¢ a Financ¢ and General Purposes Cornmittee who oversee our fmancial governance. Every Trustee bas Portfolio responsibility for areas of Governance and are expected to conduct compliance reviews regularly. Workin in Partnershi We hav¢ strcngth¢n¢d our relationships with Betsi Cadwaladwr UniveT5ity H¢alth Board, CMHT. Primary Care Pmviders and have a numbeT of other local, regioDal and national partnership initiatives. Our tAw Clini¢ enjoys an extensive partnership with the Pro Bono Network and Pro Bono partners. We have been active members in contributing to the Isle of Anglesey County Council's Prevention & Early ]ntervention group and administer the cost of living support funding for the island. We are members of the Isle of Anglesey County Council's All Tog¢th¢r hub which aims to tsckle homelessness and prevent recuffence of homelessness in vulnerable clients. We have a genuine commitment to working with other organisations both within the voluntary sector and outside i( whether to share resources, make appropria* referrals, effecting change and co-operating on improving access to advice and inforniation. Effective Plllnnin 2nd Monitorin of Scrvices Citizens Advice have a solid track r¢¢ord for th¢ st¢wardship of public funds. Local Citizens Advice work together locally to plan strat¢gi¢ sGrYi¢¢ d¢liv¢ry and national telephone services. We undertake rigorous sland&rds of planning and produ¢¢ a thw¢-y¢ar busincss and d¢velopmcnt plan. We are committed to improving services by acting on audit r¢commendations. ¢li¢nt satisfaction surveys and other consultation results, client and comn]unity needs analysis. staff appraisals and learning from thc good praclices of other agencies. In the Forefront of Advice Provision Develo n)ent W¢ keep abreast of changes in the advice and inforniation field. We are Currently working with Citizens Advice to transforni access to advAce services. We have acc¢s8 to Citizens Advi¢¢ extensiv¢ IT development programme and the computerisation of the entire CA service has already achieved an ¢l¢cttonic inforniation system. case recording and management systems with the additional function for clients to be abl¢ to upload their documents diTtlY to th¢ir casefile. The knowledge of the community makes us an effective partner in local initiativ¢$. Page 4
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 We are a memberlpartner of the following groups: Bangor University Social S¢ienc¢slLaw Faculties - Pawb Gyda'n Gilydd l All Together heTe homelessness forum - Foodbank Partnership - Bwyd Da Mon - North Wales R¢gional Advice Network - Prevention & Early Intervention Group - Pro bono Comn]ittee for Wales - Help to Claim Cornrnunity and partnership group - ICAN ste¢ring group and ICAN operational group - Ynys Mon W¢llbeing hub steering group Housing Support Grant Supporting People Provid¢r Forum - Mon Rools prevention of rural homelessness partnership - CMHT Single Point of Access group Effeetivt Rese*reh gnd Cam s Work We conducted quarterly me¢tings with staff to encouTage and promote engagement in Research and Campaigns. We attended quart¢rly m¢etings with North Wales Local Citiz¢ns Advices (LCAS) to explore opportunities to collaborate with other LCAS to Produce a regional strat¢gy. We drew on cli¢nt's experiences to help with the development of social policies and services. their knowledge can be used to help central and local government and health authorities devise more effective anti-pov¢ty and local ¢¢onomic regeneratlOD strategies. We hav¢ good stalistical recording and monitoring system which can, whil¢ pr¢serving the confidenliality of clients, provide valuable data to other agencies and policy-makers. We worked closely with our elected m¢mb¢rs to influence policy. We ar¢ Currently collaborating with the local foodbank to monitor the use of foodbatd(s being used as a norn]al part of cli¢nt life instead of crisis support. We worked in collaboration with the North Wales Local Citiz¢ns Advice Network to raise awar¢n¢ss to the Welsh Government of barriers clients, and the advice s¢rvic¢s supporting clients, face kll accessing emergency support through the Discretionary Asslstance Fund. FINANCIAL REVIEW roach and Prlnci 21 Fundin Sources As a service providing charity without pennanent endowment, almost all Ynys Mon CA lld1ng Comes through annual grants and contracts. Core funding is provided by the Isl¢ of Anglesey County Council. This makes up less than IOO/o of turnover but is vital in ¢nabling us to provide front line ac¢¢ss via our t¢am of volunteers. About 807 of in¢ome is grant aid from National Citizen5 Advice, which includ¢s fiinding from Welsh Government and central gov¢rnm¢nt for 5p¢cific projects. Other major grants are provided by our National Citizens Advice Service, Citizens Advic¢ Cymn], Welsh Government, National Lottery, Betsi Cadwaladr University Health Board. Mon CF, and Digartref Qrf. Most of the projects are funded year by year and although some projects ended we have been successful in alternative bidslfunders to continue the majority of services on a similar scal¢. Finaneial Performance Incoming resour¢¢s in the year were £ 1,391,035 (2024 - £1.552,176). Of this £1,270,719 related to project restri¢t¢d activitles (2024 - £1,383,542). Overall there was a n¢t suo)lus for the year of £46.114 {2024 - £38,050). . Savln Th¢ scope for budg¢t r¢du¢tion 15 limited as a result of savings made in recent years. Due to us offering a hybrid working patt¢rn to our team we have made savings on office ov¢rheads. Addirionally9 we have made savings by Collaborating on Projects with the local authority, and other appropriate partners and we work with National Citizens Advice and other local Citizens Advice to collaborate across Wales and England. Page 5
CANOLFAN CYNGHOiU YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 Year End Position and Movement in Reserves The purpose of reserves and the balance on each is shown at note 15 of thc accounts. The available unrestrict¢d funds stand at £880,31 I, with £426,455 of this being treated as designatcd fimds. Reserves Polic and Goin Concern Thc Board of Trnst¢¢s rcvicws our rescrvcs quartcrly. Although Ynys Mon CA h&s successfully fund¢d its activities from th¢ available cor¢ 2nd projcct fijnding ovcr thc last fcw y¢ars. tbe trust¢¢s recognise that the organisation is vulnerable to economic downturns. It considers that the organisation needs to hold reserves to protect core activities, which means being able to fund obligations, including potential redundan¢y costs in the event of loss of grant. and to enable balan¢¢d Strategic planning, To support its ain4 the Board ¢onsider it appropriate to hold general r¢s¢rv¢s which is sufficient to rontinu¢ running the organisation for at least nine months. It ha5 established a contingency reserve (£69,452) and redulldancy reserve for MAS project (£7,003) to enSUTe that there are sufficient funds to pay committed costs such as redundancy payments, leasing commitments, etc in the event of the chaTSty being wound up. The charity's survival is largely dependent on fimding from local authorities and governrnent agencies. The financial ststements have been prepared on the assumption that adequate fimding will be availabl¢ in th¢ futur¢ and th¢r¢for¢ th¢ truste¢s Consider it appropriate to prepare the fmancial statements on a going conc¢rn basis. Investment Poll¢ Most of the charity's ill¢Dme is sp¢nt in th¢ year it is rec¢ived. Funds held in reserve are intended to be available to cover short tern) running costs, or costs of winding up projects. The new property reserve may well be required in the future. This means funds are not available f4)r long terni investment. At the balance sheet date, surplus cash was held iti interest bearing accounts (£513k and £85k) and in an AAA rated deposit fund (£94k). The investment policy has been reviewed and the intention is to diversify the investments lo intcrest bearing accounts with a limit of £85k each in nornial circumstances and to litnit the deposit fund to £IOOk. Objective I: Enlarging & d¢veloping our WOTkfor¢e by increasing and r¢taining volunt¢¢r5 to incr¢as¢ capacity to meet demand and offer a variety of opportunities and roles to volunteers Objective 2: Trdnsfonn the advice giving PTocess - improve self-help opportunities, increase access to initial telephone services and maintain current number of channels foT seryice delivery Obj¢ctiv¢ 3: Exl¢nding our Research & Campaigns work - incrcase & improve the quality of our client evidence. work with partners to raise proflle of social policy Objective 4: Developing preventative services - attempiing to reach people at the fust sign of need Objective 5: Developing new initiatives into our seryice delivery - listening to our clients, reviewing our dala and r¢a¢ting to provid¢ a s¢rvice that m¢¢ts thos¢ n¢¢ds Objective 6: Building equality and diversity into everything we do through ¢ontinued commitnient to equality and understanding of what equality and diversity means to our clients and incorporate that into our planning and service delivery. Page 6
CANOLFAN CYNGHORI IT4YS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document Canolfan Cyngbori Ynys Mon Citizens Advice Bureau is a Tegistercd charity and a company limited by guarantee. Canolfan Cynghori Ynys Mon Citizens Advice Bureau is also known alld f¢Ted to as Citiz¢ns Advic¢ Ynys Mon or Ynys Mon CA. The maximum liability of each member is lirnitcd to £1. At 31 Marcb 2025 the cornpany had 19 members (19 - 3110312024) Canolfan Cynghori Ynys Mon Citizens Advice Bur¢au is gov¢rned by its Memorandum and Articles of Association as amended on 27 October 2016. Canolfan Cynghori Ynys Mon Citizens Advice Bureau was incorporat¢d as a company lirnited by guarantee on 24 Dccemb¢r 1998. The charitable company cornmen¢cd operations on l April 1999 at which date the assets and liibilitics of the unincorporated Holyhead & District Citizens Advi¢¢ Bw¢au were acquired. Recruitment and appointment of neiv trustees As set out in the Articles of Association the number of truste¢s in total shall not be more than 15 and not less than 3 and consists of.. a) ¢l¢¢t¢d trnstees, of whom there shall Dol be no more than 10 b) trustees, nominated by member organisations and ) Co-opted truslees, who may be appointed and removed at any time by the Board, providing that on appointm¢nt th¢ total number of co-opted and nominat¢d trust¢es does not exceed one third of the total numbers of tlustees. At the Annual General M¢¢ting all ¢lected irustees shall retire from office at the third annual g¢n¢ral m¢¢ting following the annual general meeting at which th¢y w¢re elected but may be re-elected. All nominated or co-opted trnstees shall retire from office at the third annual general meeting following th¢ ordinary meeting of the trustee board at which they were appointed but may then be elected or re-appotnted. Organisational structure Citizens Advice Ynys Mon is governed by its Trust¢e Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Twst¢¢s ¢any the ultimate responsibility for the conduct of Citizens Advic¢ Ynys Mon and for ¢nsuring thai the charity satisfies Ats legal and contractual obligations. Trust¢es m¢et as minimum quarterly and delegat¢ th¢ day-to-day operation of the organisation to the CEO. Th¢ Trust¢¢ Board is independent from management. A register of members, interests is maintained at th¢ register¢d office, and is available to the public. Induction and training of new trustees Trustse induction and training is a key part of making them an effective trustee and identifying the needs of the new trust¢c and ways to support them. Mcmbcrship requirements specifies that all new trustee members are inducted and trained in a timely fashion and understand their responsibilities. Trustees are inductcd via visiting th¢ Ch2rity. mccting staff and volunteers, obtaining induction activities. gaining an introduction into the Charity Manag¢m¢nt Inforniation System and other trustee resources. Key management remuneration The rernuneration of paid staff is set by reference to norn]s in the voluntary sector and in particular Citizens Advice in the region. Wider network The charity is a m¢mber of Citizens Advice (Natiollal Association of Citizens Advice Bureaux). Membership of Citizens Advicc coThf¢rs rights and responsibilities. The conditions for granting Membership are compliance witb the Membership Scheme quality assurdnce 5tandaTd. The charity agrees to submit itself to periodic audits as is reasonably Tequired and to provide access to Citizens Advice stsff or any other person authorised by Citizens Advice. The Charity has to ensure that its governing body can dcmonstrate responsibility, accountability and compliance with ststutory legislation and show that its decisions are based on clear und¢TStanding of the relevant issues. Page 7
CANOLFAN CYNGHORI TrNYS MOIY CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 STRUCTURE, GOVERNANCE AND MANAGEMENT Related parties Citizens Advice Ynys Mon 15 a member of Citizens Advi¢e, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework rnanagement as well as monitoring progress against these standards. Operating poli¢ies are independently d¢t¢rniined by th¢ Trust¢¢ Board of Citiz¢ns Advice Ynys Mon in order to fulfil its charitable objects and comply with th¢ national m¢mb¢rship r¢quir¢m¢nts. Th¢ charity also co-op¢rat¢s and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where on¢ of the trustees holds the position of trusteeldirector of another charity they may be involv¢d in discussions regarding that other charity but not in the ultitnate deeision-nTrking process. Risk management Citizen Advice Ynys Mon has worked on a Cotporate Risk Management exercise. A risk management strategy and risk register were agreed by the Trustee Board. The Trustees recognise that any major risks to which to which the charity is exposed need to be reviewed and systems put in pla¢e to mitigate those risks. To that end Citizens Advice Ynys Mon is continually monitoring and managing its risk, reviewing the corporate risk register and ¢nsuring action plans are in place to mitigate its key risks. In¢lud¢d in ¢xt¢rnal risks is that of th¢ loss of funding. The ¢ff¢cts of this have been minimised by the procedures in plac¢. which hav¢ r¢$ult¢d in funding being secured from a variety of sources. The charity Continues to seek to diversify its funding SOUTce5. Internal risks are minimised by the implementation of proceduTes for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity. Annual Statement of Internal Control The charity trustee board bas approved an InfornMtioD Assurance Strategy? having identified the risk Presented by the significant amounts of client data held in the charity. An informatioll assurance managem¢nt t¢am ¢xists to ensure the confidentiality, integrity and availability of all our sensitive data assets is DJaintsin¢d to a l¢v¢l which is consistent with the r¢quirem¢nts of our ¢li¢nt5, our fund¢rs and our strategic partners. The charity aim5 to achieve an appropriate level of wmplian¢¢ to th¢ Data Protection Act, th¢ Cabinet Office's Security Policy FrarnewoTk and to industy best practice, as defined by the ISO 27000 series of standards. REFERENCE AND ADMINISTRATIVE DETAILS Reglstered Company number 3688949 (England and Wal¢s) Registered Charity number 1074170 Registered offiee 44 Market Street Ground Floor Offices Holyhead Anglesey LL65 IUN Page 8
CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 Trustees H D Evans (Vice Chair) A Rowlands (Chair from 24.4.25) M Salisbury (Chair) (rcsigncd 24.4.25) R Bonwick Salisbury S C Closs-Davies T AParry S Khade (appointed 25.8.25) Company Secretary Dsowen Senior Statutory Auditor Colin Bell FCCA Audltors Williams Denton Cyf Charter¢d C¢rtifi¢d Accountants Statutory Auditors Glaslyn Ffordd y Parc Parc M¢nai Bangor Gwyn¢dd LL57 4FE Solicitors T R Evans Hughes & Co Victoria Chamb¢rs Holyhead Anglesey LL65 IUR Key Management Personnel Mrs J Blackwell (Chi¢f Executive to 31.03.25) Miss D S Owcn (Chief Executive from O1.04.25) Miss D S Owen (Operations Manager to 31.03.25) Ms C Jones (Operations Manager from 01.04.25) Ms C Morgan-Jon¢s (Finance Manager to 05.12.24) Mrs C A Ow¢n (Finance Manager from 06.12.24) Bankers Barclays Bank PIC 273 High Street Bangor Gwynedd LL57 IUE Page 9
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025 STATEMENT OF TRUSTEESf RESPONSIBILITIES The trustees (who are also the directors of Canolfan Cynghori Ynys Mon Citizens Advice Bureau for the PUTposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) including Financial Reporting Standard 102 "The Financial Reporting Standard applicable in the UK and Republic of treland" Company law Tequires tbe trustees to prepare fjnancial statements for each financial ycaT. UndeT that law, the trustces have elected to prepare the financial stateTnents in accordance with United Kingdom Generally Ac¢epi¢d Accounting Practi (United Kingdom Accounting Standards and applicablc law). Under company law the trustees must nol approve the financial ststements unless they are satisfied that they give a true and fair view of the stats of affairs of the ¢haritabl¢ company and of th¢ incoming resources and applicalion of resources. including the income and ¢xp¢nditt¢, of th¢ charitabl¢ company for that period. In preparing those fmancial statements, th¢ Irust¢e$ are r¢quir¢d to s¢l¢cÉ suitabl¢ accounting policies and then apply them consistently" observe the methods and principles in the Charities SORP. ake judgements and estimates that are reasonable and prudent. prepare the financial statements on the going concern basAS unless it is inappropriate to presun]e that the charitsble company will continue in business. The trustees are respollsible for keeping proper accounting records which disclose with reasonable accuracy at any time the finan¢ial position of thc charitablc company and to enable them to ¢nsure that the financial statements comply with th¢ Compani¢s Act 2006. They ar¢ also r¢sponsibl¢ for saf¢guarding the assets of the charitable company and hence for taking r¢asonable steps for th¢ prevention and d¢t¢ction of fraud and other irregularities. STATEMENT AS TO DISCLOSURE OF INFORMATION TO AUDITORS So far as the trustees are aware. there is no relevant inforniation (as defined by Section 418 of the Companies Act 2006) of which the charitable con]pany's auditors are unaware, and each trnstee bas taken all the steps that they ought to have taken as a trustee in order to make them aware of any audit infomjation and to establtsh that the charitable companys uditors are aware of that inforniation. AUDITORS The auditors, Williams Denton Cyf. will be proposed for re-appointsnent at th¢ forthcoming Annuaj G¢n¢Tal M¢¢ting. This report has be¢n PT¢par¢d in accordan¢¢ with th¢ sp¢cial provision5 of Part 15 of the Companies Act 2006 relating to small ¢ompani¢s. Approved by order of the board of trustee5 on 19 November 2025 and signed on its behalf by: H D Evans (Vice Chair) - Trnstee Page 10
REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU Oplnlon We have audited th¢ financial statements of Canolfan Cynghori Ynys Mon Citizens Advice Bureau (the '¢haritable company? for th¢ year ended 31 March 2025 which comprise the Stat¢m¢nt of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statcments, including a summary of significant accountiThg policies. The fmancial reporting framework thal has been applied in th¢ir preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 The Financial Reporting Standard applicablc in the UK and Republic of Iteland,. In our opinion the financial 5taternents: give a true and fair view of the state of th¢ charitabl¢ company's affairs as at 31 March 2025 and of its incoming resources and application of rcsour¢¢s, including its income and expenditlwe, foT the year then cnd¢d. have been properly prepaTed in accordanc¢ with United Kingdom Generally Accepted Accounling Practice. including Financial Reporting Standard 102 The Financial Reporting Standard applicabl¢ in th¢ UK and R¢public of Ireland and have been prepared in accordance with the requirements of the Cornpanies Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities und¢r thos¢ standards ar¢ further described in the Auditors, responsibilities for the auth't of the financial stxtcments section of our r¢port. W¢ are independent of the cbaritabl¢ company in accordance with the ¢thical requiTem¢nts tbat are relevant to our audit of the fjnancial statements in th¢ UK, including the FRC'S Ethical Standard. and we have fvlfill¢d our other ethical responsibilities in accordance with these requirement5. We believe that the audit evidence we have obtained is sufficient and appTopriate to provid¢ a basis for our opinion. Conelu$lons relating to going coneern In auditing the fmancial statements, we have concluded that the trust¢es' us¢ of the going concern basis of accounting in tbe preparation of the fanCIaL statements is apprnpriat¢. Based on the work we have perfornied. w¢ bav¢ not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubl on the charitable company's ability to conlinue as a going conc¢rn for a period of at least twelve months from when the fmancial statements ar¢ authorised for issue. Our responsibilitles and th¢ r¢sponsibilities of the trustees with resp¢¢t to going concern are described in the relevant sections of this r¢port. Other Informatiott The trustres ar¢ responsible for the other inforniation. The other infOrntIon comprRses the infom]ation included in the Annual Report, other than the financial stst¢m¢nts and our Report of the Independent Auditors thereon. Our opinion on the financial statements does not cover the other infonnation and, except to th¢ ¢xtmt otherwis¢ explicitly stated in our report, w¢ do not express any fonn of assurance ¢onclusion thereon. In connection with our audit of the financial slatements, our responsibility is to read the other infonnation and, in doing so, consider whether the other information is matcrially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appear5 to b¢ mat¢rially misstated. If we identify such matcrial in¢onsist¢n¢i¢s or apparent material rnisstatements, wc arc required to deternline whether this gives risc to a matcrial misstxt¢m¢nt in th rinaneial statements themselves. If, based on the work we have perfornied, we conclude that there is a nmterial misstat¢ment of thi5 Othcr inforniation. we are required to report that fact. Wc have nothing to report in this regard. Opinions on otber matters prescribed by the Companies Act 2006 In our opinion. based on tbe work undertaken in the Cour of the audit.. the inforniation given in the Rcport of the Trustees for the financial y¢ar for which the finan¢i31 statemenls a prepared is consistent with the financial statements. and the Report of the Trustees has been prepared in accordanc¢ with applicable legal requirements. Pagell
REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU Matters on which we are required to report by exception In the light of the knowl¢dge and understanding of the charitable company and its environment obtained in the course of the audit, we have not id¢ntifi¢d material misstatrments in the Report of the Trnstees. We have nothing to report in respect of the following matt¢rs wh¢r¢ th¢ Companies Act 2006 requires us to report to you if, in our opinion- adequate accounting recoTds have not been kept or Teturns adquate for our audit have not been received from bTanchcs not visited by us" or thc financial statements are Ttot in agreement with the accounting r¢rdS and returns. or certain disclosures of trustees, rcmuneration specified by law are not made" or we have not re¢¢ived all the inforni8tion and explanations we require for our audit" or the trnstees were not entitled to tak¢ xdvantsgc of the small companies exemption from the requirement to prepar¢ a Strategic Report or in preparing th¢ Rcport of thc Trustees. Responsibilities of trustees As explained more fully in the Statement of Trnstees, Responsibilities. the trnstees (who ar¢ also th¢ directors of the charitsble company for the purposes of company law) are responsible for the prepardtion of the financial st2tcments and for being satlsfjed that they give a true and fair view, and for such internal control as the trustees deterniinc is necessary to enable the preparation of fmancial stat¢m¢nts that are free from material misstatemenl. whether due to fraud or eOr. In preparing the financial ststements, the trustees are Tespon5ibl¢ for assessing the chaTitsble company's ability to continue as a going conccm, disclosing, as applicable, matters relat¢d to going conrKrn and using the going concern basis of accounting unless the trustees either intend to liquidate the charitabl¢ company or to ¢¢as¢ op¢rations, or have no r¢alisti¢ alternative but to do so. Our responsibilities for the audit of the financial statements Our objectives are to obtain reasonabl¢ assuranc¢ about whether the fmancial statements as a whole are free from material misstatement, whether due to fraud or e0[, and to issu¢ a Report of th¢ Indq)¢nd¢nt Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarant¢e that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatem¢nts can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably bc expected to influence the exonomic decisions of users taken on the basis of these financial statements. The ¢xt¢nt to which our pro¢¢dures are capable of detecting irregularities, including fraud is detailed below: Based on our understanding of th¢ charitable company and the environment in which At operates, we considered the risk of acts by the charitable company that were contrary to applicable laws and regulations, including frau¢ and designed audit procedures in response to this risk. W¢ fll$S¢d on laws and regulalions which could give rAse to a material misstatem¢nt in the financial statements, including. but not limited to, Companie5 Act 2006 and Chariti¢s Act 2011. Our t¢sts included: - enquiring WAth m2nag¢mcnt of any known or suspected ifTegulaTitie4 including fraud. evaluating the ad¢quacy of intcrnal controls designed to detect OT PTevent iTregularities, including the risk of management override. - agreeing the amounts and disclosures in the fmaneial statements to underlying supporting documcntation" - testing journal entries to identify unusual transactions; - evaluating whether there was evidence of management bias on key judgements and acc4)unting estimates. - reading the minutes of meetings of those charged with governance'and - cnquiring of management as to acbjal or potential litigation and claims. Page 12
REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU There are inherent limitations tn th¢ audit procedures described above. The more removed that financial transactions arc from the laws and rcgulations, the less likely it is tbat we would beme aware of non-compliance. Auditing standards also limit the audit pro¢¢dures required to identify non-compliance with law5 and regulations to cnquiry of trustees and manageinent, and the inspection of regulatory and legal correspondence, if any. Material misstatetnents that arise due to fraud can be hard¢r to detect than those resulting from errors, as fraud may involve deliberdt¢ concealment or collusion. A further description of our responsibilities for the audit of the financial statements is loCad on the Financial Reporting Council's websit¢ at www.frc.org.uklauditorsr¢sponsibiliti¢s. This description fornis part of our Report of the Independent Auditors. Use of our report This report is mad¢ solely to the charitable company's memb¢rs, as a body, in accordance with Chapt¢r 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitabl¢ MpanY'S members those matters we are required to stats to th¢m in an auditors, report and for no other PUIPOse. To the fullest extent perniitt¢d by law, we do not a¢c¢pt or assume responsibility to anyone other than th¢ charitable company and the ¢haTitabl¢ company's members as a body, for our audit work, for this report. or for the opinions we have forn]ed. Colin Bell FCCA (S¢nior Statutory Auditor) for and on behalf of Williams Denton Cyf Chartered Certificd Accountants Statutory AuditOTS Glaslyn Ffordd y Pa Parc Menai Bangor Gwynedd LL57 4FE Date.. Page 13
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU STATEMENT OF FINANCIAL ACTIVITIES (INCORPOtL4TING AN INCOME AND EXPEIYDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025 2025 Total fund$ 2024 Total funds Unrestricted funds Restricted funds Notes INCOME AND ENDOWMENTS FROM Donations and legacies 1,016 1,016 204 Cbaritsble Activities Advice and Inforniation Seryice 103,750 1,270,719 lJ74,469 1,535,650 Other trading activities Investment income 666 14,884 666 14,884 3,070 13,252 Total 120,316 1,270,719 1,391,035 1.552.176 EXPENDITURE ON Charitable aetivities Advice and Inforn]ation Service 70.712 1,274,209 l J44921 1,514,126 ET INCOMEI(EXPENDITURE) Transfers betsveen funds 49,604 {7,651) (3,490) 7,651 46,114 38,050 15 Net movement in funds 41953 4,161 46,114 38,050 RECONCILIATION OF FUNDS Total fimds brought forward 838J58 50,287 888,645 850,595 TOTAL FUNDS CARRIED FORWARD 880 54,448 934 759 888.645 CONTINUING OPERA TIONS All income and expenditure has arisen from continuing activities. The notes forni part of these financial statements Page 14
CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU BALANCE SHEET 31 I¥IARCH 2025 2025 Total funds 2024 Total funds UDTestrict¢d funds Restrict¢d funds Notes FIXED ASSETS Tangible assets 12 1,623 1,623 5,027 CURRENT ASSETS Debtors Cash at bank and in hand 13 21,287 901,753 48,040 18,033 69,327 919 786 80,688 815,574 923,040 66,073 989,113 896.262 CREDITORS Amounts fa]ling due within one year 14 (44,352) (11,625) {55,977) (12.644) NET CURRENT ASSETS 878,688 54.448 933 136 883,618 TOTAL ASSETS LESS CURRENT LIABILITIES 880,311 54,448 934,759 888.645 NET ASSETS 880Jii 54,448 934,759 FUNDS Unrestricted funds Rcstrict¢d funds 15 880,311 54,448 838,358 50,287 TOTAL FUNDS 934,759 888,645 These financial stal¢ments have been prepared in accordan¢¢ with the provisions applicable to charitable compani subject to th¢ small ¢ompanies regime. Th¢ financial statements were approved by the Board of TSte¢S and authoris¢d for issue on 19 November 2025 and were signed on its beha]f by: H D Evan5 (Vice Chair) - Trnstee S C Closs-Davi¢s - Trustee The notes forn] part of th¢s¢ financial statements Pag¢ 15
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU CASH FLOW STATEMENT FOR THE YEAR ENDED 3114iARCH 2025 2025 2024 Notes Cash flows from operatlng actlvltles C&sh generated from operations 89.328 18.084 Net rash provided by operating activities 89,328 18,084 Cash flows from investing activities Interest received 14,884 13.252 Net &2sh provided by investing activities 13,252 Change in cash and ea5h equivaleDts in the reporting period Cash and cash equivalents at the beginning of the reporting period 104212 31,336 815.574 784,238 Cydsh and ¢Ydsh eqvivalents Rt the end of the reporting period 919 786 815 574 The notes forni part of these financial statements Page 16
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE CASH FLOW STA TEMENT FOR THE YEAR LNDED 31 MARCH 2025 RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATIING ACTIVITIES 2025 2024 Net income for the reporting period (as per the Statement of Flnancial Activities) Adjustments for: Depreciation charges Interest Teceived Decreasel(increase) in debtors Increasel(decrease) in creditors 46,114 38,050 3,404 (14,884) 11,361 43,333 3.404 (13.252) {9.604) Net cash provided by operations 18,084 ANALYSIS OF CHANGES IN NET FUNDS At 1.4.24 Cash flow At 31.3.25 Net cash Cash at bank alld in hand 815,574 919 786 815 574 104.212 919,786 Total 815.574 104,212 919 786 Tl)e notes fonn part of these financial ststem¢nts Page 17
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 ACCOUNTING POLICIES Basts of preparing the financ1 st*tements The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared ill accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities.. Statement of RecommeDded Practice applicable to charities preparing their accounts in accordance with the Fsnancial R¢porting Standard applicable in thc UK and R¢publi¢ of Ircland {FRS 102) (¢ff¢ctiv¢ l January 2019),, Financial Rcporting StandaTd 102 Thc Financial R¢porting Standard applic&bl¢ in thc UK and RublIC of Ir¢land' and th¢ Companics Act 2006. Th¢ fin8n¢ial statcm¢nts h&v¢ b¢en prepared und¢r thc historical ¢ost ¢onvcntion. The trnstees consid¢r that there are no material uncertainties about the charity's ability to continue as a going concern. Intome Income from grants and contrdcts, sundry income.. including capital grants, is recognised once the charity has entitlement to the income, it IS Probably that the income will be received and the Amount of the income recelvable can be measured reliably except for. When it is specified that income from grants and contracts received by the charitsble company are to be used in ture periods, then the income is deferred until that period. When conditions are imposed wbich have to be fulfilled before the charitable company becomes entit]ed to use such incom¢, the incom¢ is defwred and not included in incoming resources until the pre-conditions for use hav¢ been met. When specified, income including capital grants, is for a particular restricted Purpose, which does not amount to pre-conditions regarding entitlement, this income is included in incoming resources of restricied funds when receivable. Donations are recognised when the charity has been notified in writing of both the amount and settlement date. In the event that a donation is subject to conditions that require a level of perforn]ance before the charity is entitled to the funds, the income is deferred and not recognised until those conditions are met. Interest on funds held on deposit oi loans provided is included when receivable and the amount can be measur¢d reliably by the charity; this is norn]ally upon notification of the interest paid or payable. Expenditure Liabilities are Tecognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will bc required in settlement and the amount of the obligation can be mexsur¢d reliably. Expenditure is aceounted for on an accrnals basis and has been classified under h¢adings that aggregate all cost related to the calegory. Where costs cannot be dir¢ctly attributed to particular headings they have been allocated to activities on a basis consistent wiib the llse of resources. Allocation and apportionment of costs Certain expenditure is directly attributable to sp]fIC activities and has been included in those cost categories. Certain other costs, which are attributable to more than one activity, are apportioned across cost categorie5 on the basis of an estimate of the proportion of tirne spent by stsff on those activities or estirnated usage. Tangible fixed assets Tangible fixed assets for use by the ¢harity are ststed at cost or valuation or in cases where fLxed assets have been donated at valuation at the time of acquisition, less depreciation. The cost of minor additions or thos¢ costing less than £l.000 are not capitslised. Page 18 continued...
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FJNANCIAL STATEMENTS - eonlinued FOR THE YEAR ENDED 31 MARCH 2025 ACCOUNTING POLICIES - continued Tangible fixed assets D¢pr¢¢iation has been Provided at the following rates in order to writ¢ down the cost or valuation less estimated residual valu¢, of all iangible fixed assets by equal annual instalments ov¢r th¢ir ¢xp¢¢t¢d us¢tul lives- . Fixtures and Fittings 25 /0 per annum straight line Taxation Th¢ charity is exempt frorn COfPOTation tsx on its charitsble activities. Fund accounting Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the truste¢s. D¢sÈgnated funds aTe unrestricted funds earn]arked by th¢ trust for a particular putposg. R¢stricted funds can only be used for particular i¢strict¢d purposes Wlthin the objects of the charity. R¢5trictions arise when sp¢cifi¢d by the donor or when funds are raised for particular restricted PUTpose5. Further explanation of the nature and purpose of each fund is included in th¢ notes lo the financial stat¢m¢nls. Penslon costs other post-retirement benefits The charity operates a d¢fin¢d contribution pension scheme for its current employees. Contributions payabl¢ to the charity's pension scheme are charged to the Stst¢m¢nt of Financial Activities in the period to which they relat¢. Related parties Du¢ to the nature of the charitys operations and the composition of the board of trustees it is inevitable that transactions will lake place with organisations in which a member may have an interest. All transactions involving organisations in which a tnjstee may have an interest are conducted at am's length. The Charity has policy that all trustces must declare an interest if a related party transaction occurs. DONATIONS AND LEGACIES 2025 2024 Donations 1,016 204 OTHER TIL4DING ACTIVITIES 2025 2024 Sundry income 666 3,070 Page 19 continued..
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025 INVESTMENT INCOME 21125 2024 D¢posit account interest 14,884 13,252 INCOME FROM CHARITABLE ACTIVITIES Grants and Contr2¢ts UDrestrieted Restricted 2025 2024 Ynys Mon County Council - Core Ynys Mon County Council - Other NACAB AesS to Justice Big Lottery Fund Mon CF Digartref Cyf Tudor Trust Betsi Cadwaladr Health Board 73,750 30,000 73,750 95225 978,884 73.750 56.250 1,107.615 20,756 36,000 53,159 26,158 32,000 129,962 65,225 97&884 36,720 70,853 37,740 36,720 70,853 37,7411 81,297 81297 Tot21 103,750 1,270,719 1,374,469 1,535.650 CHARTTABLE ACTIVITIES COSTS Support costs (see note 7) Direct Costs Totals Advic¢ and Infornmtion Service 1,211,645 133,276 1344 921 SUPPORT COSTS Governance costs Management Totals Advice and Inforn)ation S¢rvice 116 738 133 NET ll¥COMEI(EXPENDITURE) Net incom¢l(¢xp¢nditur¢) is stated after chargingl{crediting): 2025 2024 Auditors, remuneration Other non-audit services Depreciation - owned assets 6,900 8,468 6.600 8,482 3,403 Page 20 conlinued...
CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - Continued FOR THE YEAR ENDED 31 MARCH 2025 TRUSTEES, REMUNERA TION AND BENEFITS No tNste¢s r¢¢eiv¢d any remuneration in the year to 31 March 2025 or 31 March 2024. Trustees, expenses There were no 31 March 2024. trustee5' expenses paid for tb¢ year ended 31 March 2025 nor for the year end io. STAFF COSTS 2025 2024 Wages and salaries Social security costs Other pension costs 884,7011 68J51 18,090 890,440 66.937 18,219 971,141 975,596 Th¢ average monthly number of employees during th¢ y¢ar was as follows: 2025 2024 Chief Executiv¢ Advice and Infornation Service Administration and Support 35 34 42 42 No employees weived emoluments in excess of £60,1)00. The charity considers its key management persom]el Compri th¢ Chief Executive, Operations Manager and the Finance Manager. Total remuneration, including employer pension Contributions. of th¢ k¢y management personnel were £118,071 (2024 - £112,414). The averagc monthly number of employees during tbe period is ¢alculated on the basis of full-time equivalents. The number of stsff in the pension sch¢m¢ during the year was as follows: 31.03.25 31.03.24 Defined Contribution Scheme (Nest) 50 50 The charity made contributions to pension plans of employees during the year of £18,090 {£18219 - 2024), and at the year end no contributions were outstanding (£nil - 2024}. Pag¢ 21 continued...
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - ¢ODtinued FOR THE YEAR ENDED 31 MARCH 2025 ii. COMPARATIVES FOR THE STATEMENT OF FINANcL ACTlVtTIES Unrcstrictrd funds Restricted funds Total funds tNCOME AIYD ENDOWMENTS FROM Donations and l¢gacies 204 204 Cbaritable aetivities Advice and Inforniation Service 153,751 1,381,899 1,535,650 Other trading activities Investment income 1,427 13,252 1,643 3,070 13,252 Total 168,634 1,383.542 1,552,176 EXPENDITURE ON Cbaritable activities Advice and Inforniation Service 115,796 1,398,330 1.514,126 NET INCOMEI{EXPENDITURE) Transfers behveen funds 52,838 16,540 (14,788) {16,540) 38,050 Nel movement in funds 69,378 (31,328} 38,050 RECONCILIATION OF FUNDS Total ndS brought forward 768,981 81,614 850,595 TOTAL FUIYDS CARRIED FORWARD 838,359 50,286 888,645 12. TANGIBLE FIXED ASSETS Fixtures fittings COST At l April 2024 and 31 March 2025 DEPRECIATION At I April 2024 Charge for year 160,222 3,404 At 31 March 2025 163 626 NET BOOK VALUE At 31 March 2025 At 31 March 2024 Pag¢ 22 continued..
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STA TEMENTS- contlnued FOR THE YEAR ENDED 31 MARCH 2025 13. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2025 2024 D¢btors Prepayments and accrued income 66,482 2,845 70,380 10,308 14. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2025 2024 Accruals and deferred income 55,977 Page 23 continu¢d...
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCLIL STATEMENTS - Continued FOR THE YEAR ENDED 31 MARCH 2025 15. MOVEMENT tN FUNDS Net movement in fimds Transfers between funds At 31.3.25 At 1.4.24 Unrestricted funds General Fund Contingency Fund New Propety Fund Redundancy Reserve {MAS) Development & Inv¢stm¢nt Fund 412,260 69,1195 300,000 7,003 49,604 {8,008) 357 453,856 69,452 300,000 7,003 50,000 838,358 49,604 (7,651) 880Jii Restrlcted funds Volunteer Adviser Fund Pension Guidance ICAN Project Claim What's Yours Tudor Trust Hardship Funding Support Advicelink Debt Advicelink CF Advicelink WB FSO Help to Claim Hclp Through Hardship Fu¢1 Povcty Fund HALS Community Fund EAP EOP Warnier Wales Rural Homelessness SPF Debt Multiply (2,738) 5,039 (1,264) (3,045) (11,885) (2,116) (759) (1,678) 1,119 9,558 1,738 (12) 1364 (367) (1,000) 2,116 759 1,678 {64) {30) 5,027 3,412 36876 23,991 1,055 9,S28 10,000 Jo,000 1,200 4,872 (878) (191) (226) (1,200) (24) 878 191 226 4,847 (947) 449 947 449 PIP O Tool¢ 7,651 54,448 TOTAL FUNDS 888,645 934 759 Pagc 24 continued...
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL sTATEIENTs - continued FOR THE YEAR ENDED 31 MARCH 2025 15. MOVEMENT IN FUNDS - continued N¢t movement in funds, includ¢d in the abov¢ ar¢ as follows: Incoming resources R¢sourc¢s expended Movement in funds Unrestrieted funds G¢n¢ral Fund 120J16 (70,712) 49,604 Restrieted funds Pension Guidance ICAN Project Claim What's Yours Tudor Trnst Hardship Funding Support Advicelink D¢bt Advicelink CF Advicelink WB FSO Help to Claim Help Through Hardship Community Fund EAP EOP Wamier Wal¢s Rural Homelessness SPF Debt Multiply 84,706 81297 75,600 (87,444) (76,258) (76,864) (3,045) (11,885) (54,298) (77,340) (51,414) (235,768) (301,999) (35,520) (45,284) (42J57) (37,931) (39,601) (2,738) 5,039 (1264) (3,045) (11,885) (2,116) {759) (1,678) 1,119 9J58 1300 4,872 (878) (191) (226) 52,182 76581 49,736 236,887 311.557 36,720 50,156 41,479 37,740 39J75 70,853 (71,8110) 25,401) {947) 449 PIP O Toole 1270 719 1274 2119 3,490 TOTAL FUNDS 1,391,035 (J J44 921} Pag¢ 25 continu¢d,.
CANOLFAN CYNGHOiU YNYS MON CITIZEI¥4S ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025 15. MOVEMENT IN FUNDS - continued Comparatives for movement in funds Net movement in fimds Transfers between fimds At 31.3.24 At 1.4.23 Unrestricted funds General Fund Contingency Fund New Property Fund Redundancy Reserve (MAS) Development & Investment Fund 345,252 66,726 300,000 7,003 50.000 52,837 14,171 2,369 412,260 69,095 300.000 7,003 50,0(K) 768,981 52,837 16,540 838.358 Restricted funds Volunt¢¢r Adviser Fund Pension Guidance Mon CF ICAN Project Claim What's Yours Tudor Trust Hardship Funding Support Advi¢¢link D¢bt Advicelink CF Advi¢¢link WB FSO Help to Claim Force For Energy Help Through Hardship Fuel Povety Fund (134) 145 (1,863) 249 (2,195) (13,130) (93) (347) (203) 1,922 (i) (1,846) 134 (145) 1,863 (249) 5,607 51,006 3,412 36,876 (1,000) 93 347 203 (1,922) 1,846 iO,O(M) 10,000 657 358 (657) (358) Basic Income Pilot COL-Subgrant 15.000 (15,652) 606 8,972 3,126 2,335 (742) 2,828 652 (606) (8,972) {3,126) {2,335) 742 {2,828) Community Fund EAP EOP Warnier Wales Advicelink Winter Capacity Rural Homelessness SPF Debt Multiply 221 221 81.614 16.540 50,287 TOTAL FUNDS 850,595 38,050 888,645 Pag¢ 26 continued...
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCJAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025 15. MOVEMENT IN FUNDS - continued Comparative net movement in funds. included in the above ar¢ as follows.. Incoming resources Resources expended Movement in thnds Unrestrieted funds General Fund 168,633 (115,796) 52,837 Restricted funds Pension Guidance Mon CF ICAN Pioje Claim What's Yours Tudor Trust Hardship Funding Support Advicelink Debt Advicelink CF Advicelink WB FSO H¢lp to Clairn Fowe For Energy Help Through Hardship HALS Basic Income Pilot COL-SubgTant 80,845 24,668 79.962 75.600 32.000 (80.979) (24.523) (81,825) (75.351) (34.195) (13,130) (52278) (76,928) (49,936) (165965) (23.874) (332J15} {20,098} (156.220) (134} 145 (1,863) 249 (2.195) (13,130} (93) (347) (203) 1,922 (i) (1,846) 657 358 52.185 76,581 49,733 167,887 23,873 330,469 20,755 156.578 (15.652) (35,394) (35,057) (38,353) (7,665) (26,900) (23,422) (15,652) 606 8,972 3,126 2,335 (742) 2,828 Community Fund EAP EOP Warni¢r Wales Advicelink Winter Capacity Rural Homelessness SPF Debi Multiply 36,000 44,029 41.479 10,000 26,158 26,250 28,491 28,270) 221 1,383,543 1,398,330} 114.787) TOTAL FUNDS 1.552,176 1.514,126) 38.050 Pur ose of re$tri¢ted funds volunt Advisor Fund Th¢ purpose of the Volunteer Advisor Fund is to support volunleers of Ynys Mon Citizens Advice Bureau by financially assisting wilh r¢crealion and team building activities. Pension Guidance The purpose of th¢ Pension Wise Project is a government service set up to help p¢opl¢ understand th¢ir p¢nsion options - Ynys Mon CAB offers face to fa¢e guidanc¢ to people approaching retirement with a defined contribution pensions pot to make inforn)ed decisions about their pensions. Pag¢ 27 continued...
CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS- eontinued FOR THE YEAR ENDED 31 MARCH 2025 15. MOVEMENT IN FUNDS - continued ICAN Pro ect The purpose of the ICAN project is to reduce the sti8ma of m¢ntal h¢alth diagnosis and support people with low level mental health conditions to cr¢at¢ a pathway to recovery, improving wellbeing and preventing the development of mental health is5u¢s, Through education and support we aim to improve people's awar¢n¢ss of how to be proactive in looking aft¢r th¢ir health and wellbeing. Claim What's Yours The PUTPOS¢ of the Claim Whavs Yours project is to d¢liv¢r r¢mot¢ 8eneralist welfare benefits advice via telephone to clients calling the Claim What's Yours helpline. and to provide follow up support via the Claim What's Yours Tasklist. Tudor Trust Th¢ purpose of the Tudor Trust (I can see you now) Project to provide a face to face digital drop in advice s¢rvic¢ through video conferencing tool (AtterAd Anywhere) Advicelink Debt The purpose of the Advieelink Debt project is to provide free specialist debt advice. Advicelink CF The purpose of the AdvicleiDk CF project is to provid¢ a range of free social welfaTe/generalist benefit and debt advice. Advicelink WB Th¢ pury)ose of the Advicelink WB PToject is to provide free social welfare rights based infOrntiOll across a rang¢ of specialist welfare benefit subjects. FSO Hel to Claim The pulpose of the FSO Help to Claim project is to assist clients with all pot¢ntial probl¢ms that Univ¢rsal Credit could bring, track and document the issues, and support client clients with changes and challeDges they might face Force for Ener The purpose of the Force for En¢rgy Proj¢ct is to provide energy advice and support, mainly to velerans but also to general publi¢ on Allgl¢s¢y. Hel Throu h Hardshi The PUTpose of the helpline is to advis¢ ¢li¢nts in Crises that need help with immediate essentials such as food. heating, and toiletries. The advis¢rs will h¢lp clients receive these essentials through the Trussell Trnst network and independent foodbat)ks wh¢n th¢y cannot afford their immediate needs. Tbey will also help protect clients remrning to Crisis by advising how to maximise their iticothe, minimise their expenses, and access avallable grants and schemes to ensure they can afford essentAals such as, food, heating and toiletries. Fuel Pove Fundin The purpose of the Fuel Poverry funding is to financially assist residents in 8¢vere hardship and fuel povety and provide up to £200 emergency payment lo a fuel company in order to m¢¢t a local n¢ed. Hardshi Fundin ort The purpose of the Hardship fund 18 to provide financial assistance to Anglesey residents in severe hardship and el poverty and provid¢ up to £300 in white goods/fuel voucheTslfood voucbers. Page 28 continued...
CANOLFAN CYNGHOIU YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - eontinued FOR THE YEAR ENDED 31 MARCH 2025 15. MOVEMENT IN FUNDS - contlnued HALS The Purpos¢ of the HALS Projecl is to ¢ontinue to provide legal advice to clients who would otherwise be d¢ni¢d access to legal advice. This is an ¢xt¢nsion to the ATJ Law Clinic Project. Basic Income Pilot Th¢ Purpose of the Basi¢ Income Pilot is to provide advice to young people eligible for the Welsh Governments Basic Income pilot for care l¢av¢rs. COL Sub2rant The Purpose of th¢ COL subgrant is to offer support or increase direct Service delivery capacity, to hclp clients through thc cost-of-living crisis. Mon CF The PUTPOSC of the Mon CF project was to work collaboratively with our partner Mon CF to assist people in the local community who had been mad¢ redundant. Mon CF assisted them with r¢turning to paid employment while Citizens Advice Provided help with accessing benefits, and grants to help th¢m with th¢ loss of household income and provided advice on income max, budgeting, and employtncnt rights. Communi Fund The purpose of the National Lottery Community Fund was to assist people struggling with the Cost of Living, in particular via in-person outreach ¢vents and digital iemote VAdeo call drop-ill s¢rYiG¢ to help remove barriers to accessing support. EAP EOP The pUoSe of the En¢Tgy Advice and Energy Outreach Project is to Provide energy advice and support to people at risk of fuel pov¢ty, including reaching p¢opl¢ in their local events in inforniation and one-to-one outreach ¢v¢nts. Warn)¢r Wales The purpose of Warn]er Wales is to provide ¢n¢rgy advice and support to p¢opl¢ at risk of fuel povety. Rural Homelessness The purpose of the proj¢¢t was to Work collaboratively with other key partners such as Digartref, Mind, Bwyd Da Mon, Probation S¢rvic¢, etc for a comprehensive wrap-around support to clients that were at risk of homelessness to h¢lp keep thern safely in their hom¢s. SPF Debt Th¢ purpose of this project is to work in Collaboration with the Council's financial inclusion team to help client5 ac¢¢ss income max and d¢bt support in their local communiti¢s. Du¢ to the increasing demand of people needing support with hcalth-r¢lated fonns. Ihe projecvs focus was chang¢d from debt to benefit fonns such as Personal Independence Payment. However, 17 holistic support is provided whatever the client's needs. Advicelink Winter Ca ci The purpose of this project was to add furth¢r capacity to the EAP project to provide energy advice and support to Or¢ peopl¢ at risk of fucl poverty. Multi The purpose of the project is to help adults with no or low levels of qualificationslskills in mathematics to develop their fmancial capability skills, by hclping thcm to use num¢Iacy to manage their money. This funding assists adults to develop their knowledge of benefits, grants, income max, budgeting, dealing with deb¢ savings. banking, credit and borrowing in order to empower th¢m to make changes to in¢re&s¢ their available income. Pag¢ 29 continu¢d...
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025 15. MOVEMENT IN FUNDS - continued Pi O Toole The purpose of the PIP O Toole lld is to work with the Council's welfare benefits team to provide welfare benefit advice and SUPPDrt with accessing and applying for health-Telated welfare benefits, such as Personal Independence Payment (PIP). However, full holistic 511PPOrt is provided whatcvcr th¢ clicnt's nc¢ds. Pur ose of desi nated funds Contin yenc Fund The PUTpose of the contingency fund is to maintain limited funds to m¢¢t ¢ommitt¢d ¢osts should th¢ charity b¢ wound up. Rcdundanc Rcs¢TVC MAS This represents amounts received from Money Advisc S¢rvic¢ as a contribution to pot¢ntial r¢dundancy cosls for staff ¢mploycd on this proj¢¢t. New Pro Fund The purpose of designated fimd is for the purchase of aew premises in HolyheadlLlangeflli. Develo ment and Investment Fund This fund is for existing and planned spend on new partnerships and opportunities and training in new digital campaigns to reach clients. 16. RELATED PARTY DISCLOSURES Th¢r¢ have been related party transactions identified in accordance with FRS 102. These were transactions between Canolfan Cynghori Ynys Mon Citizens AdvAce Bureau and Citizens Advice (National Association of Citizens Advice Bureau) of £11,536 in relation to inforniation services and AGM costs. 17. TAXATION As a charity, Canolfan Cynghori Ynys Mon Citiz¢ns Advic¢ Bureau. is ¢x¢mpt from lax on in¢ome and gains to th¢ ¢xtent that these are applied to its charitable objects. No tax charges have arisen in the y. Pag¢ 30 continued...
CANOLFAN CYNGHORI YNYS MON CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STA TEMENTS - eontinued FOR THE YEAR ENDED 31 MARCH 2025 18. GOING CONCERN Welsh Government funding has been s¢cur¢d to 31 March 2028, and Local Authority and oth¢r project funding has b¢en secured to 31 March 2026. Welsh Gov¢n)ment funding will go out to tender in tUre and this may mean a significant reduction of funding for Ynys Mon. The trnstees are aware that th¢T¢ will be changes to both W¢lsh Government and Local Authority fijnding but delails will need to be agreed. They ar¢ th¢r¢for¢ preparing for thg potential impact on the organisation of thesc Changes and will set future budgets once the ndIng changes are known. Bearing this in mind, th¢ trustees feel it pnent to prepare the finan¢ial statements on a going concern basis as there are resources and options available that will result in Ynys Mon CAB being able to continue to operate as a going concern. Page31