ANNUAL REPORT 2024-2025 Enfield Citizens Advice Bureau is a charity- 1072841 and a company- 03626139 85 Years of citizens advice REGISTERED OFFICE- Enfield UNIT 3, 5 VINCENT HOUSE, 2E NAGS HEAD ROAD, ENFIELD, EN3 7FN OAdviceline: 0800 014 8307 Owww.citizensadviceenfield.org.uk WE VALUE DIVERSITY, PROMOTE EQUALITY AND CHALLENGE DISCRIMINATION The Service aims: . To provide the advice people need for the problems they face . To improve the policies and practices that affect peoples lives citizens advice Enfield th Citizens Advice Enfield 85 Anniversary Message from the Chair Message from the Treasurer Message from the Chief Executive Staff & Volunteers 11 Our Projects Citizens Advice Enfield in the community 19 Our achievements 20 13 Our Research and Campaigns Looking forward to 2023-24 Our value to Society Appreciations 21 23 24 25 85 WeTurned 851 Years of citizens advice Advi citizens advice bureau citizens advice Enfield I/RE th On its 85 Anniversary Citizens Advice Enfield shows why it's still a much-needed service now. as it was 85 years ago. In 1938 as the prospect of war loomed, the National Council of Social Services stated Citizens Advice Bureaux should be established throughout the country, particularly in large cities and industrial areas where social disorganisation may be acute. On the 4th of September 1939 the first 200 bureaux opened. Citizens Advice Enfield was one of the first to open and was based in Edmonton, at the Regal Theatre on Fore Street. Today, they are in Ponders End at a former Ambulance station site on Nags Head Road. Initially set-up to help cope with war time issues such as, lost ration books, fall in income due to conscription, evacuation, and homelessness due to bombings. Since then, Citizens Advice has remained an essential service for those looking for good, quality, free advice, whoever they are and whatever their problem. Still tackling social problems for residents such as homelessness and low income. Our locations over the years: Regal Theatre Edmonton Edmonton Methodist Church Southgate Town Hall 5hOP li Enfield Town Palmers Green Charity Shops 85 Years of HONOURING LONG SERVING STAFF AND VOLUNTEERS citizens advice Enfield With a combined 90years of service at Citizens Advice EnfieLd, Mary, ALun and Jo began theirjourney as volunteers, progressed to paid staff and spent their many years providing the best advice and imparting their experiences onto those that came after. Susan (long service volunteer) . 'When I decided to volunteer at Citizens Advice Enfield, I wanted to work on adviceline. However, when I started it became apparent that what they really needed was admin and so that's what I did. Back then they stilL typed on real typewriters, in fact, when I started there were no computers in the office. When we did get the first computer- as crazy as it sounds- helped with the IT thanks to my son working in the field and teaching me a few things. 30 years later I am stiLI here,. MESSAGE FROM THE CHAIR This year Citizens Advice Enfield and the National Citizens Advice service celebrated their 85 years anniversary. The Citizens Advice has been around since the start of the second world war, yet in many respects our service is still needed now more than ever. The impact of the cost of living, energy prices and the increasing rents in the private sector continues to push more people into poverty with no realistic way out. CA Enfield has seen another year of high demand for our services as a result. Having adequate resources to meet demand continues to be a challenge for the Trustees and the CEO who work tirelessly to ensure there is f inancial stability and human resources to keep going in the foreseeable future against a backdrop of diff icult operating environment. Our staff and volunteers consistently deliver such a high-quality service against such difficult circumstances. This is highly commendable. Their expertise and experience used to guide clients through the intricacies of their problems is very unique. During the year we recruited new Trustees with f inance, legal and HR skills and 4 long serving Trustees left. We also welcomed two local authority observers Cllr Josh Abbey and Cllr Kate Anolue. CA ENFIELD I ANNUAL REPORT 2024-25 TCA Enfield is an independent charity, and our core advice is f unded by Enlield Council. We deliver a range of specialist projects which are funded by various grant-giving agencies and trusts. Wlhile we are a part of the national Citizens Advice network, we have to be self-managed and f unded. As Trustees we have to ensure that CAE is well governed, that we comply with all the legal and financial requirements that charities face, and we support the staff team in planning for the future. This is my first full year as chair of Trustees. I would like to thank my fellow trustees for their support for CAE and for me. I would like to thank Enlield Council and all our funders for their continued support of the CAE service. On behalf of the Trustees, I take this opportunity to thank all the staff and volunteers for all their hard work to meet the increasing needs of so many Enfield residents. Stephen Burr, Chair of Trustees 85 Years of citizens advice CA ENFIELD I ANNUAL REPORT 2024-25 85 Y•M5oF TREASURER'S REPORT Cltlzens advice Enfield This year has been another challenging year with regards to the financial statements. The cost of living has impacted on our increased running costs including staff pay rises whilst our grant income has been fixed. It has been difficult to source adequate funds to deliver our projects. The net results for the year, shows a deficit of c£113k. The trustees have made the decision to fund pay rises from unrestricted reserves due to the fixed nature of our g rants. The trustees also agreed to use unrestricted reserves to retain staff for projects which have ended whilst the CEO continues to fundraise to close the gap between our grant income and our running costs. As always, the management continues to monitor cost to ensure that services are delivered in a cost-effective manner. At the same time the CEO continues to seek other income streams for the provision of its services. The Trustees reviewed the reserves policy to 3 months of operating expenses and unrestricted reserves. Our reserves at the end of the year stands at c£478k which is approximately 50.10 or 6 months, worth of operating costs (including restricted funds). The board together with the CEO have decided to keep this level for a number of reasons. It is used to fund future pay rises durin9 this cost of living crisis. Due to the number of major grants that came to an end on 31st March 2025, it is also used to keep staff employed whilst the CEO works to secure additional funding to enable us to carry on our work to meet our objectives. In addition, unrestricted reserves will also be used to adapt the office premises for the new hybrid way of working in the coming year as this was deferred from last year. I would like to thank Nnenna Anyanwu CEO, our finance officers; Asma Mudhir and Evangeline Price. Stanley Joseph our auditor and all the staff who have worked tirelessly to ensure we maintain good financial management. Vimal Shah, Treasurer (from May 2025) on behalf of Marion Rodin (former Treasurer) and the Finance Committee. Treasurer CA ENFIELD I ANNUAL REPORT 2024-25 85 MESSAGE FROM THE CHIEF EXECUTIVE Yw$41 citlzens Enfield th In September 2024 Citizens Advice celebrated its 85 anniversary. We were able to showcase the journey travelled since the inception at the start of world war11. CA Enfield has been helping clients navigating through various and numerous social issues and successive government policies for 85 years. There were three major issues that def ined the last 12 months. The housing crisis, the cost of living crisis and negative budgets. This has had the combined effect of pushing more families and children into poverty and exacerbated our clients mental and physical health problems. This year we were able to f inalise our restructure of our operations in order to improve our eff iciency and ability to respond to the changes in the current advice landscape. We now have specialist units in Housing, Benefits and Debt. This means we are able to take on more in-depth casework advice as well as general advice. Our new capacity building trainer has been able to recruit and train a cohort of 20 volunteers at once and carry out some advice training to other voluntary sector organisations staff. Our business development manager has helped improve the management of our multiple projects and ensure their smooth running. Our strategic business priorities were reviewed and discussed at our team awayday in March 2025 to ensure that we remain relevant in this changing advice environment. The 3 key strategic priorities are Client Centred Advice. Advocacy and Inclusive Access. Along side these are 2 support themes which create the enabling environment to achieve the strategie priorities. They are Technology and Organisational Health. CA ENFIELD I ANNUAL REPORT 2024-25 Our quality of Advice remained excellent, consistently scoring Green throughout the year. This is a testament to the hard work, and desire for continuous improvement ethic which the CAE staff team have. With our top 3 advice areas being welfare benefits (2,801 clients), housing (1,783 clients) and debt {1,158 clients). Housing problems has remained the second highest over debt problems again this year demonstrating that the housing crisis has worsened over the past 12 months. Our Advocacy work has also increased. Our housing adviser and campaigns staff have done a lot of work to get to the root cause of the housing problems in Enf ield in collaboration with Local Motion We provided our insights into Enfield councils consultation on Council Tax Support scheme and the housing placement policy. We have invested in Technology which is essential to enable us support clients in a wide range of ways. In addition to continuously updating our website to have additional functionality which makes it more accessible for people with disabilities. We have have also began to explore and embrace Al (artilicial intelligence). 'Caddy is a customer service Artificial Intelligence {Al) co-pilot service, specifically built to help customer service advisors and supervisors in quickly locating and sharing information from reliable sources WELCOME TO CITIZENS ADVICE ENFIELD Illllb How to get advke WWW.CITIZENSADVICEENFIELD.ORG.UK CA ENFIELD I ANNUAL REPORT 2024-25 We appreciate Enfield Council and all our funders who have continued to support us year on year as the nature of the work we do needs the continuity and stability which multiple year funding offers. As mentioned above staff are key to the successful delivery of good advice and the survival of the organisation. As such it has been even more important to ensure we look after our workforce s wellbeing and foster a positive work Culture particularly with the stresses of the cost of living crisis. We held a number of social activities throughout the year including our annual picnic, stall walks, team building awayday, Christmas party and celebrated our 85 anniversary and Volunteers week to appreciate our volunteers. We also have a number of initiatives to support staff wellbeing. th l am grateful to the Board of Trustees who approved a pay increase during the year which had to be funded from our unrestricted reserves due to the fact that our grant funding is a f ixed amount. I would like to thank the Board of Trustees for their continued support and guidance throughout the year. Finally, I would like to use this opportunity to appreciate all the staff, volunteers and supervisors for their commitment and dedication to helping our Enfield residents through some of the most challenging times this year. They have put in a lot of effort to ensuring that we continue to help our clients to find a way forward with their problems. Without them, we would not have been able to do what we do so well. Nnenna Anyanwu, Chief Executive Off icer CA ENFIELD I ANNUAL REPORT 2024-25 10 85 STAFFING AND VOLUNTEERS crtlzens Enfield Our staff and volunteers are truly at the heart of the CAE. Their dedication, compassion, and commitment make everything we do possible. We're proud that our team reflects the diversity of our community- with most living in Enfield and the surrounding boroughs - and that many bring personal lived experience of the very challenges we help our clients overcome. This insight and empathy make our work even more meaningful. We held 2 wellbeing days for staff during the year (in March and August) which were great ways to bond and learn about each other and the organisation s f uture strategy. I love volunteering at CAE because it allows me to make a tangible difference in people s lives. I love having the chance to support my cornmunity and knowing that my guidance can help someone feel heard and supported is deeply f ulf illing Winnie Volunteer Adviceline Assessor Picnic Rotary Club Away Day Housing Forum CA ENFIELD I ANNUAL REPORT 2024-25 YO LIJ NIEFRS WEE cz[2 Our staff and volunteers are truly at the heart of the CAE. Their dedication, compassion, and commitment make everyFhing we do possible. We're proud that our team reflects the diversity of our community - with most living in Enf ield and the surrounding boroughs and that many bring personal lived experience of the very challenges we help our clients overcome. This insight and empathy make our work even more meaningful. We held 2 wellbeing days for staff during the year (in March and August) which were great ways to bond and learn about each other and the organisation s future strategy. CA ENFIELD I ANNUAL REPORT 2024-25 12 OUR PROJECTS Our advice is for everyone but we design our services so that they are proportionate to need, even where the numbers of people affected are relatively small. In the last year, our role in society has focused on helping people through the cost of living and housing crisis, continuing to provide crisis prevention support where necessary. Our overarching ambition remains the same as it has always been During 2024-25 we delivered 14 different projects in order to meet the various vulnerabilities our diverse clients presented to us. Our core advice service has been delivered by telephone and online webchat. The top 3 areas people contacted us for were welfare benefits, housing and debt and, during the period of the report, this accounted for approximately 70 % of the issues. Each client comes to us with about 5 problems, and we carried out approximately 3 tasks on their behalf, for example letters, telephone calls, emails. We offer specialist welfare benefits, housing, and debt advice project appointments. Our advisers have seen clients face to face by appointment at our office in Vincent House or at one of our outreach sites, for example local libraries, Foodbank or Children's Centre. In addition to these specialist projects, we delivered projects related to crisis prevention and outreach advice in food settings, such as foodbanks and the community hubs. We also continued to deliver our health-related advice services for people with disabilities and people affected by HIV. We also delivered training on the Healthy Start scheme to Food Roots groups across the borough and neighbouring boroughs, to help boost the Healthy Start take-up across London, presenting to 14 groups. We give people the knowledge and the confidence they need to tind away forward- whoever they are. and whatever their problem. 13 Health-related ADVICE SERVICES Disability Advice Project working in partnership with Enfield Connections. Our advisers helped clients who have a disability, to ensure they are fast tracked to get support with their benefit applications, PIP forms, queries and appeals, as well as other generalist advice issues. We helped 432 clients, and this included 1,560 issues and 1,013 activities on clients, behalf. Advice for people with HIV diagnosis funded by the NHS. We have an adviser who works from the North Middlesex Hospital with clients who have been diagnosed with HIV, of all ages. Working with North Middlesex Hospital our adviser can quickly support these clients with their advice needs which can help delay or prevent their health deteriorating. We helped 150 clients, covering 1,363 issues and 430 activities on their behalf. CA ENFIELD I ANNUAL REPORT 2024-25 14 Projects targeted at low Income families and residents at the sharp end of the cost-of-living crisis North Enfield Foodbank project funded by Trussell Trust. Our adviser based at the North Enfield Foodbank was available to give advice to clients who drop-in at the Foodbank and are booked in by the Foodbank team. The aim is to reduce the crises of clients and to end the reliance on foodbanks. The adviser saw 221 clients and dealt with 508 issues, resulting in 460 activities, thus reducing the negative impacts of the cost of living crisis. In addition to this, 253 clients approached our service for assistance with charitable support from Foodbanks. trusseu trust Crisis Prevention. The GLA funding for this project (Advising Londoners Partnership) enabled us to offer one Advice First Aid capacity building training to community groups to enable them to support clients with basic advice. Throughout the year, we continued to offer 1-2-1 appointments to clients for advice in their time of crisis. Appointments are based in outreach locations as well as in the main office, and include libraries, foodbanks and All People All Places, ensuring that we are accessible to clients living in all areas of the borough. We worked in partnership with our outreach locations, so that they were able to book their clients in directly with the adviser, extending our reach to Enfield residents who would otherwise not have made contact with us. There were 532 clients seen, 3,080 issues and 1,461 activities. CA ENFIELD I ANNUAL REPORT 2024-25 15 Projects targeted at low Income families and residents at the sharp end of the cost of living crisis continued... Remote Advice Service Delivery. This project was funded by AVIVA via the National Citizens Advice for a second year which provided a much-needed continuity to enable us to increase the number of clients who access our service during the cost-of-living crisis remotely through telephone, webchat and email advice. We were able to help 2,475 clients who had 6,545 problems and carried out 3,458 activities on their behalf. AVIVA Children's Centre outreach. This project funded by Enfield Council enabled us to provide advice to clients who are pregnant and their partners or have a child under 5. This offered a vital service for parents of young children who are on low incomes and can sometimes be overwhelmed. The clients, appointments were booked and seen at the various Enfield Children's Centres and at our office for the convenience of the parents. We helped 314 clients on this project with1,386 problems and 733 activities. General Advice at Ordnance Unity Centre Library. We have an adviser who provides advice to residents of the Enfield Island Village area. This is funded by the RSA Trust, to assist clients living within the area supported by the Trust. We have advisers based at Ordnance Unity Centre Library, enabling us to assist 503 clients, with 1,090 issues and 649 activities. RSA CA ENFIELD I ANNUAL REPORT 2024-25 16 DEBT AND ENERGY ADVICE PROJECTS Welfare Benefits and Debt Advice project funded by The City Bridge Trust. This project has enabled us to increase the number of clients we can see for advice in our top enquiry areas of debt and benefits. This includes advice and help with form filling which is much needed in the borough. The adviser helped 343 clients with 2,004 problems and carried out 1,018 activities on behalf of clients. CITY BRIDGE TRUST Debt advice project Funded by Enfield council Household Support Fund. This project funds a Debt adviser who supports clients with debts referred directly from Enfield Council's Welfare Benefits and Debt team. This has proven to be a very successful partnership for clients who have council tax debts as well as other debts. The adviser helped 281 clients with 2,791 problems and carried out 975 activities on their behalf. Debt advice at Christian Action Housing Association (CAHA)- This service provided debt advice to residents of CAHA directly booked by the Association. The support and advice focused on rent arrears and income maximisation however, the clients tended to have multiple other problems they needed help with. The adviser helped 281 clients with 2,791 problems and carried out 975 activities on their behalf. EVA Energy Advice Project. This project has been running since October 2024, funded by the National Lottery and is another great local partnership working with HEET and EVA Energy Champions. This project has enabled us to offer energy advice and energy efficiency within the community working alongside EVA Energy Champions and HEET. Our adviser deals with all aspects of energy advice, including energy debt. The adviser helped 144 clients with 1,180 problems and carried out 434 activities on their behalf. ENFELD - • VOLUNTARY ACllON Oooooo Charitable support In addition to delivering our advice projects. we also provided help to clients to obtain charitable support such as grants, white good4 furniture eta as part of the debt advice we give. We helped 735 clients with 228 application& HOUSINGADVICEPROJECTS Housing Advice project funded by Henry Smith Housing Legal Advice Trust for London. Housing advice is project. This project started in August our second highest enquiry that 2024 out of the need to provide legal clients make. This project enabled the advice and counsel. and casework to adviser to offer housing advice Enfield residents on the complexities appointments as well as campaign of the housing system. The caseworker and raise awareness of the helps clients at a critical moment and challenges people are facing with gives support to retain their housing their housing and homelessness accommodation and avoid situation. This has proved a vital homelessness. This includes help with service in the current housing crisis reversing or cancelling illegal eviction that has developed in Enfield. The notices. assisting with legal action for adviser helped 89 clients with 484 disrepairs and legal challenges for housing problems and carried out 502 residents in unsuitable temporary activities on this project. accommodation. The Caseworker helped 228 clients. with 682 problems and undertook 725 activities on behalf of the clients Our work really highlights the level of poverty and inequality in Enfield and the need for more resources to tackle the root causes of poverty. 18 CITIZENSADVICE ENFIELD IN THE COMMUNITY In the year 2024-2025 we delivered advice from our regular outreach services in the following areas: Ordnance Unity Centre Library The HIV Unit at North Middlesex University Hospital thince Enfield Council's Community Hub at Edmonton Green Library Enfield council's children's centres across the borough FAMILY LID HELPING CHILDREN, YOUNG PEOPLE AND FAMILIES THRIVE North Enfield Foodbank St Monica's Foodbank All People All Places 11 Fuli'iu, CA ENFIELD I ANNUAL REPORT 2024-25 19 OUR ACHIEVEMENTS 5,619 £3,586,635 This year we helped 5,619 individuals, couples or families on 16,747 occasions and helped them to resolve 26,357 social welfare problems. We helped clients to claim £3,586,635 in unclaimed benefits and grants and to manage £7,920,388 in debts. This year, similar to last year, enquiries were dominated by: Money problems, especially related to benefits or debt Housing problems, temporary accommodation provision a nd suitability, unaffordable rents, homelessness or disrepair Applications and appeals for Personal Independence Payments Requests for foodbonk ond fuel vouchers ond chority aid 9rants Council tax arrears Cost of living crisis Negative Budgets Our partnerships. We have successfully delivered some of our projects in partnership with Enfield Council, Enfield Voluntary Action, HEET, Enfield Connections, Trussell Trust and North Enfield Foodbonk, North Middlesex Hospital, North Central London ICB, Local Motion Enfield, London Citizens Advice This yeor we have successfully delivered 14 projects targeted at specif ic vul nerable groups f rom disobil ities, housing, HIV, parents of young children (under 5), advice in Food bonks, Crisis Prevention. London Citizens Advice - The GLA-funded Advising Londoners Partnership. The project has been London Citizens Advice flagship project lor the past year, and we are incredibly proud of whot has been during that time, including over 80.000 Londoners odvised ond over £35 million in finon¢io1 goins for clients secured _ o significont impoct f or Londoners aff ected by the cost-of-livin9 crisis. This is o portnership ocross 40 odvice ogencies in London. including 16 Centres of Excellence (London Legal Support Trust) specialist le901 advice or9anisotions, and have built wider networks with community partners, engaging through community events and outreach -This project also developed the Advice First Aid training model which will continue to be part of delivery into 2025-26 and has huge potential to support delivery and close the advice access gap across London 20 RESEARCH AND CAMPAIGNS Prevention is better than cure Our advocacy work focuses on the conditions and policies and practices that create hardship for our clients. We take o preventative approach, aiming to shape and improve the policies that impact everyday lives. Through our client data, research and campaigning, we track how laws and systems affect communities, raise public awareness of the issues, and put forward practical solutions for change. This year our local campaign work focused on raising awareness of Enfield, housing crisis and gathering insights to look at proactive solutions to the crisis. As part of this work, we hosted two housing forums with representatives for MPS, voluntary community groups, and organisations directly involved in housing services. We know that the housing crisis cannot be dealt with just at a local level. We facilitated 3 election hustings during the national elections in July 2024. This brought together the local constituency MP and all the prospective candidates for an online debate. This was done through the Localmotion Enfield systems change funding. We contributed to the Local Authority's consultation on changes to the Council Tax Support scheme. We are constantly monitoring the impact of the changes on our clients and how this links to unaffordability of housing and cost of living crises. We ran a Winter Help campaign to increase awareness of the advice support available to residents during the winter period. In addition, we delivered targeted campaigns on a range of key issues, including changes to Winter Fuel Payment eligibility, the end of Tax Credits, scam awareness, and the Cash Access Scheme, which introduced a new banking facility in an area where all local branches had closed. Our Cash Access Scheme campaign was highly commended by Natwest bank for raising awareness of the banks closing. On the national scale we joined our data with other local CAS via the ational Citizens Advice campaigns to get a national picture on negative budgets, debt barriers to recovery, the cost of living crisis and child poverty. Nationally we contributed to the campaign about the changes to the benefits for people with disabilities. CA ENFIELD I ANNUAL REPORT 2024-25 21 RESEARCH AND CAMPAIGNS Prevention is better than cure continued Negative Budgets The national Citizens Advice Red Index tracks the rise of negative budgets across the country. We found approximately 50 % of clients have a negative budget as a result of the cost-of_living crisis and other welfare changes Key drivers for negative budgets Our research shows the following key drivers for negative budgets For many sectors wages have been stagnant whilst anyone remortgaging will be paying high mortgages and tenants particularly in the private sector see rent increases above the LHA rates making their rents unaffordable. Ongoing problems due to the bedroom tax and benefit cap. NB a single person renting a property that is at the LHA rate will be benefit capped if they lose their job. Utility costs/bills remain historically high. There was some respite due to the change in the energy cap but overall energy and water are still high and with higher than inflation increases. Food inflation has been relatively high which disproportionally impacts low-income households. CA ENFIELD I ANNUAL REPORT 2024-25 22 LOOKING FORWARD TO 2025-26 Looking forward to next year and beyond... The changes to the Council tax policy will be coming into effect from l April 2025. The effect is cumulative so clients who maybe just about managed in 24/25 may not mange in the new Council tax year with exemptions and reductions removed or have a hang over debt from the previous year that will push them into negative when they have to pay their new Council Tox bill. UC migration is going to impact some people with some mistakes being made with housing costs so this will undoubtedly cause anxiety for some clients who are in a negative budget due to these issues even though they will eventually be resolved. The Housing crisis is showing no signs of easing and the government has been talking about reforming the private rental sector to improve the rights for tenants. The government has also been actively talking about reforming the welfare benefits system in particular disability benefits and pension triple lock. We are actively monitoring the impact on our clients on each of these issues and will adapt our service to respond to the emerging needs. GOV.UK We are planning to build on our current partnerships and the work we have already done within our Disability advice project. To this end. we will be setting up the Disability Advice Network Enfield to lead the way to improving the advice and wellbeing services to people with disabilities. We plan to continue to research and invest in Al technology as a way of improving our advice efficiency. We keep our fundraising strategy under review to position ourselves such that we can attract more diverse unrestricted funds. We are grateful for our funders who have continued to support us over the past year and I know that 2025/26 will no doubt be full of different and interesting challenges. CA ENFIELD I ANNUAL REPORT 2024-25 23 Our value to society For eve £1 invested in our service in 2023124. our servtce generated". £3.03 £18.68 £9.21 in Savings to government and publlc serrflces (fiscal benefits) Total: £2.513.292 in wider economic and social benefits (pu bllc value) Total= £15.473.725 in financial value to the people we help (speciflc outcomes to individuals) Total= £7.631.858 Our value to the Enfield community Our savings to the Local Authority purse include: £853.597 saved by local government. through reduclng homelessness This is only one fraction of our true value. We also: helped clients negotiate local processes, such as crs scheme & housing Allocations changes helped local authorsty rent and council tax arrears to be rescheduled, and reduce the associated administrative costs Maximising the income for those we help prevents more costly intervention. This helps reduce financial difficulty. promotes inclusion and benefits the economy. CA ENFIELD I ANNUAL REPORT 2024-25 24 THANK YOU Citizens Advice Enf ield would like to thank all those who have contributed to the service through their financial su port, volunteering or supported the service in other ways. We would not Ee able to operate without your support: London Borough of Enf ield Christian Action Citizens Advice National Office City Bridge Trust Enfield Voluntary Action Enfield Connections Greater London Authority/London Legal Support Trust Local Motion Enfield North Middlesex Hospital Propel RSA Trust Southgate Rotary Club UK Government- Household Support Fund The Trussell Trust Trust for London The Henry Smith Foundation Starbucks Tesco All our Trustees, Volunteers and Staff www.citizensadviceenfield.org.uk I ENFIELD Council CA ENFIELD I ANNUAL REPORT 2024-25 25 SZOI a3aN3 ¥VJA SIN3W31VIS IVI?NVNld aNV IèIOda¥ s33Lsnyi *8ZIO& ¥3gVIflN AII¥VH? a3¥ais19a¥ 6Ek9Z9£:ON (aaiupJ*ng Aq pffjiwii AuEdwog vl nv3>Jn8 39IAQV SN3ZllI) a731JN3 910IOL siuawaieis IprJuBuia 8Lll 01 SèlON wgiws Moij 19•119 theiB8 s911￿11)y IEIgUBUI4 40 luaum￿S 901 yc¥Jèki sAuiwBx3 Iu8pu8dapui UOfjBWJOiUI gArye48iuiwpy puB Iv69I gfipd ugiuo? 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