## **Annual Report 2022-23** ## _**ANNUAL REPORT 2022-2023**_ www.citizensadviceenfield.org.uk Adviceline: 0808 278 7837 _**Enfield Citizens Advice Bureau is a charity – 1072841 and a company – 3626139 Registered office – Unit 3, 5 Vincent House, 2e Nags Head Road, Enfield, EN3 7FN**_ 1 **Annual Report 2022-23** ## **We value diversity,** ## **promote equality and challenge discrimination** _**The Service aims:**_ - **To provide the advice people need for the problems they face** - **To improve the policies and practices that affect peoples lives** ## **CONTENTS** **----- Start of picture text -----**
Message from the Chair 3
Message from the Treasurer 5
Message from the Chief Executive 6
Staff & Volunteers 9
Our Projects 11
Citizens Advice Enfield in the community 13
Our achievements 14
Our Research and Campaigns 15
Looking forward to 2023-24 16
Our value to Society 17
Appreciations 18
**----- End of picture text -----**
www.citizensadviceenfield.org.uk Adviceline: 0808 278 7837 _**Enfield Citizens Advice Bureau is a charity – 1072841 and a company – 3626139 Registered office – Unit 3, 5 Vincent House, 2e Nags Head Road, Enfield, EN3 7FN**_ 2 **Annual Report 2022-23** ## _**Message from the Chair**_ 2022/23 was a complicated year. COVID was, reportedly, gone, but it took time for life to return to normal. It became clear that post-COVID “normal” was going to be different to pre-Covid. A whole range of other factors started to impact on the lives of people in all walks of life. The conflict in the Ukraine affected prices and costs and brought in new refugees seeking safety and security. An everincreasing number of refugees from other places found themselves in Enfield. The cost of food and everyday essentials kept rising, affecting everyone. Energy prices soared. Internet and mobile phones became a necessity, not a luxury. And having a safe place to live became harder to manage. Through all this Citizens Advice Enfield continued to provide a crucial service for people in need. CAE’s staff and volunteers deliver this service using their expertise and experience to guide clients through the intricacies of manging debt, accessing the benefits that are due to them, assisting them in engaging with their landlords and a wide-range of other problems. Following the precedent set during COVID, we did not reopen our doors for drop in and instead we increased the use of email and telephone as the principal ways in which clients contacted us. This has proved a safer and more efficient use of resources. However, clients who require a face-face service are still able to attend the office for their appointment. CAE is an independent charity, funded by Enfield Council and a range of other grant-giving agencies and trusts. While we are a part of the national Citizens Advice network, we have to be self-managed and funded. As Trustees we have to ensure that CAE is well governed, that we comply with all the legal and financial requirements that charities face, and we support the staff team in planning for the future. Our trustees are committed to CAE and bring a range of knowledge and experience. 3 ## **Annual Report 2022-23** As always, I would like to thank my fellow trustees for their support for CAE and for me. This year Anant Shah decided to stand down as a trustee after 6 years, but we have other, new, trustees waiting in the wings. We also welcomed two local authority observers Cllr Josh Abbey and Cllr Pat Gregory and said goodbye to Cllr Jim Stevens. It is a privilege and a pleasure for me to be the Chair of Trustees, and on their behalf I take this opportunity to thank all the staff and volunteers for all their hard work to meet the increasing needs of so many Enfield residents. ## _**Jeff Hopwood, Chair of Trustees**_ _**“The adviser was so good and very helpful. But my problem is not resolved as I am still waiting for a response from the Home Office. Thank you very much for being there”**_ 4 **Annual Report 2022-23** ## _**Treasurer’s report**_ This year has been another stable year with regards to the financial statements. The net results for the year, shows a surplus of c£32k. It is often the case that spend lags behind income, such as when project funding is accessed, it can take time to recruit suitable staff to deliver the project. It must be pointed out that as always, the management continues to monitor cost to ensure that services are delivered in a cost-effective manner. At the same time the organisation continues to seek other income streams for the provision of its services. Our reserves at the end of the year stands at c£707k which is approximately 75% or 9 months’ worth of operating costs. The board together with the CEO have decided to keep this slightly higher level for a number of reasons. It is used to fund pay rises during this cost of living crisis. Due to the number of major grants coming to an end on 31[st] March 2023, it is used to keep staff employed whilst the CEO works to secure additional funding to enable us to carry on our work to meet our objectives. This additional reserves will also be used to adapt the office premises for the new hybrid way of working in the coming year. I would like to thank our finance officers; Roby Dogwoh, Anna Gjini and Evangeline Price. Liles Morris and Stanley Joseph our auditor and all the staff who have worked tirelessly to ensure we maintain good financial management. ## _**Marion Rodin**_ ## _**Treasurer**_ 5 **Annual Report 2022-23** ## _**Message from the Chief Executive**_ I would like to use this opportunity to appreciate all the staff, volunteers and supervisors for their commitment and dedication to helping our Enfield residents through some of the most challenging times this year. They have put in a lot of effort to ensuring that we continue to help our clients to find a way forward with their problems. This year, it has been particularly difficult to achieve this as the problems we face in the current economic environment do not have straight forward solutions. On top of this, we acknowledge that the cost of living crisis has affected us all in one way or another and our staff are no exception. Without them, we would not have been able to do what we do so well. 2022/23 was a year to reflect and rebuild post COVID but with the cost of living crisis following straight afterwards it has been difficult to do this. Nevertheless, we have adapted our service to be more visible in the community providing additional support for residents who were facing a crisis. Our Telephone-First advice model is now embedded in the way we work and we have seen an increase in the use of our online webchat facility. This has enabled us to offer more targeted face-to-face appointments for the most vulnerable who need it. Within our business plan we have been working towards _5 strategic areas of focus_ **; Advice, Advocacy, Technology, Sustainability and Culture** . We have made great strides in each of the focus areas. However, there is still much work to be done. Our quality of **Advice** remained excellent, consistently scoring Green throughout the year. With our top 3 advice areas being welfare benefits, debt and housing. Housing problems has overtaken debt problems this year demonstrating that the cost of living crisis has exacerbated the housing crisis and accessibility of affordable homes. We have also seen the rise in demand for foodbanks and 6 ## **Annual Report 2022-23** additional charitable support remains high even after COVID pandemic. We helped administer the Council’s Household Support Fund giving out grants to clients to help with fuel costs and other warm winter payments. Our **Advocacy** work has also gone up a gear. We continued to raise the profile of the plight of Bulgarian residents unfair treatment by the benefits system, our quarterly Enfield Housing Partnership campaigns group engagement with stakeholders from the Housing, benefits and council tax teams as well as the 3 MPs offices and the DWP. We have also been delivering workshops in the community on digital skills and accessing online services as well as long COVID and its impact on our daily lives. We have also improved our use of **Technology** as staff are working remotely more. We now have had to ensure our systems are continuously updated and fortified against cyber attacks. We worked to build our IT infrastructure and train/upskill staff on the IT systems and best practice for use of IT and mobile devices. We have been fortunate to be able to raise additional funds this year to ensure **Sustainability** and to support and extend the work we do for clients and help those with multiple disadvantages particularly with disabilities or other healthcare needs. We appreciate all our funders who have continued to support us year on year as the nature of the work we do needs the continuity and stability which multiple year funding offers. We have also been fortunate to have a relatively stable workforce and even increase our staffing number of advisers during the year. Though we also lost some very experienced members of staff who moved onto work within the local authority. Our staff and funding our the key resources needed to deliver our service and so having stability in these areas has been invaluable to our sustainable survival into the future. As mentioned above staff our key to the successful delivery of good advice and the survival of the organisation. As such it has been even more important to ensure we look after our workforce’s wellbeing and foster a positive work **Culture** particularly with the stresses of the cost of living crisis. We held a number of social activities throughout the year including our annual picnic, awayday, Christmas party and celebrated Volunteers week to appreciate our volunteers. We also have a number of initiatives to support staff wellbeing such ## **Annual Report 2022-23** as employee assist, periodic staff stress questionnaires, briefings and Togetherall. I am grateful to the Board of Trustees who approved a cost of living pay increase during the year which had to be funded from our unrestricted reserves due to the fact that our grant funding is a fixed amount. _**“I have been trying to get PIP but I was fobbed off by the DWP. Citizens Advice Enfield adviser was a great help in getting through. They are so good and more helpful.”**_ We are very grateful that Enfield Council and all our funders who continue to support us through this challenging time as we navigate the increased complexities of the problems our clients face. I would like to thank the Board of Trustees for their continued support and guidance throughout the year. There is never a dull or quiet moment working for an organisation such as the Citizens Advice which helps ordinary people with any kind of social welfare issue. It has truly been relentless over the last 3 years since the COVID pandemic, then the cost of living crisis and now the housing crisis which is being fuelled by the high costs of maintaining a home. With demand continuing to grow, it is important that we remain a service for the community for the foreseeable future. We will continue to work on our accessibility and diversity. We will also continue to build on our success in ensuring that people find a way forward and being a voice for the most vulnerable in our community. ## _**Nnenna Anyanwu,**_ ## _**Chief Executive Officer**_ 8 **Annual Report 2022-23** ## _**Staffing and volunteers**_ **Staff and volunteers at Christmas party 2022** Our staff and volunteers are the lifeblood of the Citizens Advice Enfield. They come from all walks of life and bring with them life experience, empathy and most of all a dedication to helping Enfield residents that is unrivalled. Some of our people also have lived experience of the very issues they are helping our clients with. This brings an added richness to the services being delivered. We are a diverse team. Our staff and volunteers speak 12 languages between them. We had an average of about 17 volunteers with some leaving and others starting throughout the year. The quality of service and time commitment our volunteers give is well respected and appreciated across the borough and I am personally proud of what we have been able to achieve together over the last year. 9 ## **Annual Report 2022-23** There have been challenges with recruiting volunteers since the COVID pandemic. We are always looking for new volunteers and ways of recruiting more volunteers. This year we said good bye to 6 staff some of them were experienced advisers who moved onto local authority jobs. We welcomed 7 new staff bringing our total paid staffing number to 27 (21FTE) in the team. This year our advisers received some very good feedback from clients and referral partners commending the work they do. We appreciate all our dedicated staff and volunteers. Without all of them, we would not be able to deliver our vital services. _I feel proud to volunteer because we have a strong team spirit, communicate well together and with the Local Authority. We also provide an excellent service helping many people through difficult situations._ ## _**1. Awayday 2. Summer picnic 3. Financial capability workshop**_ ## _**4. Christmas hamper**_ 10 **Annual Report 2022-23** ## _**Our Projects**_ ## **Our Projects** Our advice is for everyone but we design our services so they are proportionate to need, even where the numbers of people affected are relatively small. In the last year, our role in society has focused on helping people through the cost of living and housing crisis providing crisis prevention support where necessary. Our overarching ambition remains the same as it has always been: ## **We give people the knowledge and the confidence they need to find a way forward – whoever they are, and whatever their problem.** During 2022-23 we delivered 23 different projects in order to meet the various vulnerabilities our clients presented to us. **Our core advice service** has been delivered by telephone and online webchat. The top 3 areas people contacted us for are welfare benefits, housing and debt. This accounts for approximately 65% of our clients. Each client comes to us with about 4 problems and we carry out approximately 3 tasks on their behalf e.g. letters, calls, emails, etc. We offer specialist welfare benefits, housing, and debt advice project appointments. Our advisers see clients face to face by appointment at our office in Vincent House or at one of our outreach sites e.g. the library, Foodbank or children’s centre. In addition to these specialist projects we delivered projects related to immigration, crisis prevention and outreach advice in food settings such as foodbank, schools and the community hubs. We also continued to deliver our **health-related advice services** for people with disabilities and people affected by Long COVID and HIV. **Social and Emotional Support to recover from the COVID pandemic project** – delivered in partnership with Mind in Enfield to respond to the social and emotional problems our clients faced as a result of the COVID pandemic. This 11 **Annual Report 2022-23** project provides clients with mental health and practical solutions to cope with life after their loss from the COVID crisis. **Disability Advice Project** working in partnership with Enfield Connections our advisers help clients who have a disability to ensure they are fast tracked to get support with their benefits applications, queries and appeals. **Advice for people with HIV diagnosis** . We have an adviser who works from the North Middlesex Hospital with clients who have been diagnosed with HIV, of all ages. It is such a lifeline to people who can sometimes feel as though they have lost hope. **GP Social prescribing service** . This project helped clients who attend their GP with non-medical problems (e.g. debts) that are affecting their health (e.g. causing anxiety). **Foodbank Advice.** Another area of advice that has been consistently busy last year was the requests for Foodbank vouchers. Last year we advised 333 clients who needed 480 foodbank vouchers. We helped 177 clients with 292 charity aid grants. We issues 179 fuel vouchers to 134 clients. **Crisis Prevention, Digital Inclusion and Financial Capability.** During the year we started two projects aimed and helping and supporting clients through the cost of living crisis. Our staff ran a number of workshops and outreach educational sessions in the community in order to improve the digital skills of digitally excluded residents to enable them access services online and financial money management education to help prevent people falling into debt. Our staff also delivered advice first aid capacity building training to community groups to enable them support their clients with basic advice. Our work really highlights the level of poverty and inequality in Enfield and the need for more resources to tackle the root causes of poverty. > _**“My application for DLA was denied so I needed to appeal. I am so grateful about the service I received from Citizens Advice Enfield. The CAE adviser has brought a SMILE to my face and my life has changed for the better.”**_ 12 **Annual Report 2022-23** ## _**Citizens Advice Enfield in the Community**_ In the year 2022-2023 we managed to retain our regular outreach services and added some more returning to face to face delivery for the majority of the time: - Ordnance Road Library funded by the RSA Trust - The HIV Unit at North Middlesex University Hospital, - Six children’s centres across the borough - Christian Action Housing Association - delivering debt advice to their residents for rent arrears - North Enfield Foodbank - EU Settlement scheme which was delivered from the Edmonton Library and at Vincent House funded by the Home Office - Advice in food pantry settings funded by Enfield Council - Crisis Prevention advice in the Enfield Community Hub and All People All Places - Advice First Aid training in the community for small community groups funded by the GLA and LLST _**“My issue is an NHS complaint and this takes time to resolve. CAE helped me move forward. I have been helped very well in the past by CAE. You do great work and CAE is always my first port of call. thanks”.**_ 13 **Annual Report 2022-23** ## _**Our achievements**_ _**“very nice experience. Very conventional and reliable. Great service Thanks very much!.”**_ This year we helped **4,927** individuals, couples or families on **16,331** occasions and helped them to resolve **21,388** social welfare problems. We helped clients to claim **£1,355,683** in unclaimed benefits and grants and to manage **£6,182,724** in debts. This year, enquiries were dominated by: - Money problems, especially related to benefits or debt - Housing problems, temporarily in hotels, unaffordable rents, homelessness or disrepair. - Applications and appeals for Personal Independence Payments - Requests for foodbank and fuel vouchers and charity aid grants - Council tax arrears - Cost of living crisis This year we have successfully **delivered 23 projects** targeted at specific vulnerable groups from disabilities, EU immigration, housing, COVID recovery HIV, parents of young children (under 5), advice in the Foodbank, GP social prescribing, Digitally Excluded and Financial Awareness/literacy. **Our Partnerships** . We have successfully delivered some of our projects in partnership with Enfield Voluntary Action, Mind in Enfield, Royal Free charity, North Central London ICB, Enfield Connections, North Enfield Foodbank, Citizens Advice Royal Courts of Justice and Citizens Advice Barnet. _**“The adviser was very helpful and they helped me to get support from Thames Water Fund. “**_ 14 **Annual Report 2022-23** ## _**Research and Campaigns - Prevention is better than Cure**_ The work of the Citizens Advice Enfield has two aspects. Providing the advice above is one aspect. The other preventative aspect aims to improve the policies that affect people’s lives. The work that we do on research and campaigns, helps us to monitor the impact of laws and policies on people’s lives. This year our research and campaigns officer participated in a number of national campaigns notably around the cost of living payment support for households on benefits. We contributed to the campaign about utility companies forcing prepayment meters onto clients who were in arrears. We lobbied our local MPs to stop this practice and was successful. We have also carried out some local campaigns to raise awareness of the impact of long COVID on clients daily activities and mental health and upskill those who are digitally excluded so that they can access services online. Our Housing Adviser made a presentation at our Research and Campaigns working groupon the client experience of temporary accommodation and living in hotels and other unintended side effects such as unable to cook or store their property and the impact this is having on their mental health, finances/debt, inability to secure work without a permanent address. _**“This was a very nice experience and the adviser helped me to move forward in my housing situation. However, the council said they would still leave me on the process due to it being a lengthy period. I am grateful but my problem is still ongoing. Not the adviser’s fault. “**_ 15 **Annual Report 2022-23** ## _**Looking forward to 2023-24**_ ## **Looking forward to 2023-24** 2023 is already looking difficult for our clients and our service. The housing situation and cost-of-living crisis are worsening and the war in Ukraine continues. Our clients have not fully recovered from the aftershocks of COVID which has left more hidden damage than previously thought. We are well on the way to reshaping and adapting our service to enable us meet the ‘new’ challenges and responding to our clients’ needs. But this is likely to be a long term solution covering multiple years We plan to continue to invest more in technology in order to keep pace with the hybrid working, client accessibility, etc. We will continue to develop and invest in our people, encourage local people to volunteer with us whilst supporting the community to build capacity where possible. We keep our fundraising strategy under review to position ourselves such that we can attract more diverse unrestricted funds. We are grateful for our funders who have continued to support us during the crisis and I know that 2023/24 will no doubt be full of different and interesting challenges. ## _**3 in 5**_ _People found it easier to manage day-to-day_ 16 Annual Report 2022-23 Our value to society For every £1 invested in our service in 2022123. we generated.. £2.54 £16.40 £7.95 in savings to government and public services (fiscal benefits) Total: £2.234.278 In wider economic and soclal benefits (public value) Total: £14.453.445 In financial value to the people we help (specific outcomes to individuals) Total: £7.008.143 Our advice is effective Problems don't happen in isolation and can have a severe consequences. Solving them stops these situations escalating. 7 In 10 people sald thelr problem was solved following advice. and 3 In 4 of them sald they could not have resolved their problem without us £10,533,985- Publlc value of Improvlng cllents emotlonal well- belng, famlly relatlonshlps and Positive functioning 8 out of 10 people said we helped them find a way forward £123,678- Publlc value of volunteering 17 **Annual Report 2022-23** ## THANK YOU Citizens Advice Enfield would like to thank all those who have contributed to the service through their financial support, volunteering or supported the service in other ways. We would not be able to operate without your support: London Borough of Enfield Christian Action Citizens Advice National Office British Gas Energy Trust City Bridge Trust Enfield Voluntary Action Enfield Connections Greater London Authority/London Legal Support Trust North Middlesex Hospital North Central London ICB RSA Trust Royal Free Charitable Trust The National Lottery through the Big Lottery Fund The Mercers Company The Henry Smith Charity Thames Water Trust Fund Trust for London The Home Office ## **All our Trustees, Volunteers and Staff** www.citizensadviceenfield.org.uk 18 eMFIELD CITIZENS ILIYICE 8UREAU IA Comp•Try LiMfjt￿ by Guarnnts•l No: 3626139 REGLSTERED C+I*RITY NUhlBeR 1072841 TrU8TEES REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2023 ENFELD cmzENS A0￿1¢E BUREAU IA Company limit•d by 9￿aran￿) Contsnts Pag• Lag81 and Administrative lnfcffl￿f Tru$t••s' R•port 2104 Auditors Rewl to the Tnmtees 5t06 Stalen￿t of FInar￿1￿ Athibe8 8alanu Shwl Ci$h Fknv Statem•nl Nots6 to th• Fin#w*l Sl•twnwts 10t018 ENFIELD ¢mzENS ADVICE BUREAU IA Company lkn1t￿ by yuar*ntOg1 Dwectows and Trvsteos." 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Und•rthat Iwth TruJtoes ￿￿j5t preparo I￿ th8nc4al st3tem8nts in 8ccrxdance Untw ￿ngd￿n G￿eT￿lty AccepbJ Accounting Pr*ice IUnit8d Kkngdorn Ac¢oundng Standards a￿1 aOK8t4e lawl. ihder c(*npany Iwtho Tru8tees must not approve the flnandal 8latertnenls unKe58 Ilw are Satisfied Ihot tygive a true and fair viow of tha stat• ofaffairn olth• tharitable crryany and of th8 r•KyJrt85 LrfrnsuJrca•. knclLhJlng Il* Inctyntr oThJ 0Xp￿drOjr9 dthe dwrltat4e cornpaTryforlhat palcql. In w•parfng I￿1• flnandal *olw￿tr. Iho tyuBl8gB we rnqulrnd to: ol 80* SUts￿8 oc(3xJnting Fddes •nd th•n apply Ih8m bl ot*•The the m8the¢ts and iyh)cWo8 In Iha Charibes SORP: cl m?k• ar*J accounory e8Ym•ts6 Ih8tarn rn8S)ngtde WKI thnL dl 8tste whelhef ap￿1¢0t￿O UKkcounUry Slwhjardk ha¥• bw fohyw&l. sub￿￿10 Wby d•p•rture• dix408ed and aypL8in8d kn the flnanca818iat￿Wts: and thatth• chathablo c4n¥w*ll kn Imbnom. ch8rftabb convan￿¥ ￿n￿¢¥on¥ Bnd dle(*m ￿1h rea￿61)10 a¢uJr•cy8t anytjrn rwyon ofthe ¢harhabb8 ￿ryany and onabl8 thwn to ensuro that th• finand8l5lzlem￿ts crffipty7*lth fv Comp8nle8 Act 20(k8. Tlw ar6 for 8a1•JuA￿￿d tho as#ots ofth? CLfWVWKI IwK•f¢r I8￿￿j rwonAbl• •to11 trt• pr?¥￿110￿ and detacow of fra￿j ond othwwwulor#io8. on th• thafttpblo ccfflpanls ￿t￿rt•. L•*Lg11(ffi In thg K6ngth>n the d1￿mIni￿On dfinandal may dlffwfrtyn olherlurfs¢*cllrM. The Tnmtse8 C4)nfffrn th•1 •0 f•r•8 trffjt•re thw• l• M rdmnt oudlt (•8 d•ffln•d by 8•* 418131 ofthe Com￿nI&S AL# 20061 ofwttth IM ckn•rltAt4• ttffjF4Ln￿s wdrtorj w• wowar•. They ha￿ tak•n lh• •* th•tth•y ought to hav• tsk•n as T￿￿08& kn ordw lo m&k• thom8d¥o• •war• 0f￿Y rth4nt oudlt rfQrrn￿￿ Ènd to •Btsblsh th#t tha tharllabl• conwnY• audfforn 8r• awArn ofthat Thlo report be￿ pvvp•rod In I¢￿rdar￿4 *lth lh• toth• ￿￿11 mpanl•8 •x*rwlcffj. ThL8 reF¥)rt w88 approwAI bylhe bowd cldhclcn on 2 Nryfftniway23 •ThJ •bJma on ft# bgha J Hopwo Ch•lrni•nrr INDEPENDENT Allo￿oRs REPORT TO ThE MEIIBERS OF ENFIELD CITIZEMS ADv￿E BUREAU (A company lirnit•d bygmrnntsel Opinion We h8ve audited Ihe ￿anCIal stat•Ywnls of Enh8kl Crfizèns Bureau Ilhe'c*8ritab12 companVI forthe year ènded 31 March 2023 which cofflpn5e the Stalernent of Finantial Activil￿s. Balance Sheel Cash Flow st810r￿￿t and notes lo Ihe financial staternents. including a summary ol svJnifunt a¢countiThJ polK*s. The financial reporting frarnework that has been appl￿d In Iheir preparabon ￿ applit4ble law and United Kingjom Accounting Slandard5, Induding Financjal Rep¢rtry Standar¢ 102 The Financol Repcrftiry Sla(thrd 4ppluble In Ihe UK and ReputAic cf Ireland (United Kingdom Generauy Attepted Accounting Practhcel. In our opinion. the fin8ncwl stat•ments". give a true and lair wew of 61ate ol the ¢hantabk ¢onwany's affairs a$ ai 31 March 2023 and of its incoming resource$ app1Kal￿n ol reiources, Including its iThcom• aTra eypendrture. for the year then ended,. haw ￿en property pr•pared in a¢cordanc• wrfh Unrted KwJ¢Yn G￿￿ra1￿ Atwtéd Accounling Practic•. and have b8en pt•pa¥¢d in accordan￿ wrtth the rnquIr￿Mnts of tho Compan*s Act 2c￿. B481# for opknlon We condbclgd our audlt in accordance wilh InlernatKJnal Standards on Audrting IUKIIISAslUKI and applic&b￿ law Our rg8ponsibililie8 undor those standards are further described in the AudN¢rfs rè$ponsibiliti8s for the audit of the financial statements s•clion of rxjr report. Wg are Independent ol tho charitable company in acc¢fd•nc• wtth the thlcal requir¢menls Ih8181e r8bvanl lo our 8udit ol the fina￿•1 ststwnonts in the UK, including FRC'S Elhi¢al Standard and we have fulfil￿d our other elhi¢¥l rospons*JIlrt￿ In accordance wrth these requirornents. We bel*v8 that thè audil aw*Jenc* we hav• oblained kk suffwnt and approprl•t• to provth a b•$kn for Qui cplnion. Con¢lusions r•l*tin8 to golng ¢onc•m In auditing Ihe Iinanaal 818iements. we ha¥¢ ¢onthd8d Ih•t th• trwtws. ol goiThJ conc•m b&BI8 01 ounling in th• prepar8ts¢n Of th• linoncial sta1•r￿ts v4 appropriale. Ba$•LI on the work w• havè perfomied, w• havg not Idenlrf￿￿ any matsrial uncertainth relaliry to ev•nts or condition$ Ihal, iTrJividu•lly or comecbvely. may cast Sl9nificanl doubl on the enty's abibly lo continue as a going ¢oncem lor a p8¥K￿ ol al le88t twefve rnonlh5 fromwhen the finandaj s181grrnnts arè athhofised for w5ue. Ow responsibdrt*$ •nd Ihe responsibilJtst$ of th• trusletsi vhth r¢$p•ct to goirvJ ¢onc•rn are described ¥1 the rebvani ￿CtionS of Ihi$ report. Oth•r Infomi#iion The oth•r inlomalion ¢ompme$ Ihe inlorrnalion Jnduded ni the annual rwort other than Ihe ￿nanc￿l $talernenl• and our audilorfs report ￿reOn. The Irustees are respon5th lor the Olher Inlomwtion coniained wrthin th• annual report. Our opinion Dn financial $13temenl8 does mt cov•r the other Info￿nalKIn ond, except lo Ihe e*tsnl otherwise txplicilly slated in our repofl. w• do nol 8xpre$8 any lo￿ of assuran￿ ¢oTr¢kJsion thereon, Our 18sponsibilrty is to road the other Infom￿￿tin and. m doing so, con8bJ•r whetherthe O*r infornation 1$ materiawy incon5iStent with the fiThanciJl $tatemtnl8 oi ¢wr kntr*l8dga oblo1￿d lin coufst of the aydil or otheMise appear& lo be materialty mi￿1¥1•d. Ifwa kttentyty such mat•ftal In¢onsi8tenr*s or apparent malarial mi$$l8t•rn•nt$. we ￿￿ roqui￿d to dtt•tmirÉ whèlh•r this gives rise to 4 mal8r*l mls$taieff￿nt In the financial stakmènis Iherwlves. If, based ￿ the work w8 have ￿rf0m￿l1. we conclude Ihat Ih•rn IB a m•hii•l rThsslalemenl of tN5 other Inl¢mwthon. we are requirèd to report that facL We have n¢?th￿g to report in this reg¥w(I Oplnlons on oth•r matt•Ys prns¢rlbvd by Comwnl•¥ 2000 In Qui opinion, based on th8 work undert8ken In the course of the audrt". the ￿f0Th8110n given In the Iru$tsè$' report. whth indudes the directors. report prepDred lor tornpany law purposes. for the financial year forwhich the fin8naal 5ts1ements Oto prepared eonsistent wth th8 f1n8no¥l ststerrents, and Iho ¢*r•clor$' report +?cludety within the trustees. report has t*en prepared ffl •rcordanc* wrth applicab￿ ￿gaI requirements. Matters on which we ar• rwuired to rw>ort by •x¢eption In light ol the knovAedge and understanding of th• chanlable corrpany and rfs envirrmrr*nl obtained in th8 cours• of the Audrt. we have not Klgntrfied rnaten￿ mis51aterr*nts In ihe Trustees, reporL We have nothing to reporf i respect of thè loNowin9 matters in rd81ion tD which the Companies Acl 2C￿ requires u$ to roport to ytyj. rf In our opiniorn.. INDEPENDEpll AUDITORS REPORT TO ThE MEM8ERS OF EMFIELD cmzENS ADVICE BUREAU IA cornpany Iwnited by guafant•o1 IContinu•dl Matt•ts on Y•hl¢h w• ar• r•quir•d to r•port by •x¢•plion l¢*Mtlnu•dl adequate accounlfftg Tecorfs have not teen kept,. or lh8 financial State￿nts ar8 not In agr8ernentwth the acctyJntwyJ r￿UdS and ratUrn5', or cerlain dis¢knsure8 of Tw$tee$' rwuner8tKJn speafied by Lw are not mado., or we have not received 811 Ihe informawon and exp*n8tions we require for our audit,. or the Trustees were not enblled to pr¢p¥r• tt* finan¢ial statements in ac¢ordan¢e vrtth the small companie5 regirne and take •Jvantsge ofthe srnall convon￿s. exerytions in prep8ring the Tru$ts¥8 r8POrt and frorn the requiremonl to piepare a straiwc report. R¢•pon$1￿1tb.*l of the tru•tee• As explained rnore lulty In Ihe truBlee6 rtspon6ib"lrt*s statement tyJt on page 4. Iho trust••B (who are also t dir8clor5 of the Chaiitab￿ ccryany for the purpose5 of coryafiy lawl are respons￿)￿ fcr Ihe pop4raiion ol the linancial StateW￿nIS and for bery salBf*d that they give 8 IT￿ and fair view, and lor such Iniemal contrd as the trustees determine is n8cessary to enable P￿Parat￿)n of f￿anCIal statements that are f￿e from rnaterial mi$statement. whether L*Je to fraud or error. In prepanng the finan¢i81 Ststements. the trusl8es are responsible for •$$&s$ing lh• charilabkn corrpany's abiiny lo continu• a$ a gtiing conc•m, di$cloxry. Is applicable. mallers related to 901Tr3 concern and using the goirMJ concem basil of accountin9 Un￿$$ the trustees erther Intentj to Ilquwjale the charilable cornpany oi to c*85e operath?ns or have no rvalistK alternabve but to do so. Audltof• r••pon•lbllltl•• ft*r tl* of th• IIMn¢l•l •t•t•m•nl• Our obj•¢liv•s are lo obtain r••son•bl• a5suraThc• abwlwh&ih•i thfr fin•ncial StsttsTr￿nts 8$ 8 Are fre& from m•tèrial rnis5t8lernent, wh￿her due lo Iraud or error. End to tssuè an #udiiorfs roport Ih81 ¢¢y opinion. Reasonab￿ assurance Is a hvjh ol assuran￿, but Is not a guaranloo that an audit conduct•d occordancg wilh ISAS IUKI WIN a￿ayS detect a material rni$Sta1￿8nI whgn il axists. m￿State￿￿t8 Ean arise from fr8ud or 8rror are ConS￿er￿a mot*rial if. indivKlu81ty or in Bo3reggte, they could reasonabty be expected lo Inllu¢n¢e Ihe e¢onomK deosion$ of users laktn ¢)n the bas* Qf Ihese financial $tstsnwnt$. Irr•gularitAry6, includin9 Iraud. ar• in514nc•$ ol noTrccffjpliancv wth law5 and r•gu141ion8 W• d&sw)n pro¢edura$ in k'ne wrth our r￿PoNSIbl1rtI•5, oullined abov•. tD dèiècl rnalerk41 misstslerrenl8 in rèspoct ol iwfygulBtil*S. in¢luding froud. The èxtènt to whlch our procedurè5 aro cap8bJe of detecling irregulBrilb5, includiThJ fraud Is detsikd bebw". . Understsnding the logal and r8guWory Ir•nM¥oth aPF4cablo to the entty and th• •nlty i ¢omplyiry wrth Ihat fram¢wort". Laws ènd r•gul8tions Idenlrf*d as being of $￿n￿￿nce In the cont*￿ of Ihe antity,. A8$eismeni ol the iuKepbblity ol the enlrty'i finantr•l it•t•n*nls to wt•nal mis$latthTr￿nt, fvieluding how fr8LKJ mght occur". . Chjr 88sessff￿nt takry into accounl Ihe icw and n•tur• of Iho •nlity8 aclMi*s in the effeclNeness of rt8 control •nv¥onrrnnt and cWianc* wilh the law5 and VB• of our r•port This report 1$ made to the ch•rl8bl& comp•nY$ rtwmbern. ab • body. In x¢or¢gn¢¢ wilh Chapter 3 ol Part 16 of the Companivs knt 20[￿ Our audrt wDrk has buvn und•rtak0n $0 th81 w• mshl slate lo the charfiable ¢ompaDY$ rTwt*r6 those matter$ wo aro t8quir8d 10 $tste 1¢ them in an 2￿J110￿$ report and for no Other Pu￿058. To the fulesi extent pernrtted by IBW. we do not èc¢opt or assume responsd)Ility lo anyone other than the chaiilaN8 corysany and Ib• thartsble company's n￿rnt￿5 as a t4)dy. oui audit w￿, f￿ thi• repori, or foi the ¢Jpinions we have fomied. Al'60n Sandeison FCA Senior StaluloryAuditor, for and on behar of Li￿$ Morri5 Ltd Charterèd Accountants & Ststutory Auditors First Fknor 80 Coombe Road Surrey 34QS Dote. ENFELD cmzENS BURE￿1 Company Mrh*er3628139 IAcompatty Ilnth•d byguw•nl••) kn¢luth9 th• I￿oM• & Exp￿dIt￿M Kcount ForthD •nd•d 31 2023 Fund• Fund• Fund• 2023 Fund• 2022 Don8lon8 Chwibble Advhi 179 179 5.660 975,878 1.053.521 52,859 1.675 853 4.478 981271 1119046 833,648 Inv•5trnenl Jncomè- 88nk knt*e¥t 0th8r In¢Lvn Totsl Ineomlng r••ouvc 5207 6,2Q7 Chartla>kn 8cI 384,101 564,557 948,650 1.035.OM 948 658 1035 044 N•t Incom￿(￿OIng) R•Mu b•for• tr•n• 136,478) .091 32,613 {87.106) 87.106 N•t mowm•nt In fundw14•t In¢•m l•xp•ndSturn} l•r th• y•v SO￿nC¥ ￿ht foThwd st I 2022 425,518 99,860 875,376 591,374 Bol•nc• C•Yrf•d Fon¥a 13 876 378 Otrwtradlr¥J •dvllbM Ixmptr1￿ Incom8 Ilcm e th•t h•s bo•n th•c￿lInued. Tho notss M paw 10 10 18 fm p•t ofthw aCc￿nI1 IA¢ornp•ny Ilrnli•d by gu*ants•) Balant• 8ho8t•l 31 IA•rcth 2023 2022 Fix•d *J*•t• 2N16 Dèbty Cash at bank and In h8Th1 1D 78,717 108.645 949,201 981,212 L•M Crndlt¢xY.' kn￿1n1• lallng du• wlthln on• y•ar 11 766 347 788.763 7M797 L•M CY•dlt•v•: f•llno du• •ltsr mty• th•n on• >wr 12&16 (T8.￿) (913871 Unrg8bld•d & D•*twJknd fun(*: C￿l￿genCY￿nd* Da9tranated fund• Gen•r81 tynd$ 120.¢X 150.LY¥) 120.LYIO 150.OJO 451.932 575,516 fvnd 13 256,057 99,800 Total Fund• 13 675 378 The fi￿ndar 8t6tsrn￿ts are prepared kn 8¢c(¥dm *lth thè apedol opp1￿￿* to #utiad to IM 8mg11 ethnpAni•s rogin￿. Rodln Ch•lnn• Th• not•8 pag88 10 10 16 form pwtd1tr080 arU￿r￿¥ EMFIELD cmzENS ADv￿E BUREAU IA Company limited by guar*nt•è CASHFLOW STATEIEKf FOR THE YEAR ENDED 31 MARCH 2023 2023 2022 Net ¢a¥h inflowlltsuffiowl from OP•rnllng acllvlO&% 16 11.710 159.041 RV￿M• on inv•8tm*nts and a•trviclng olfinane• 17 5.207 853 Inerea•elld•cr•asel in ¢•sh In tho porSod Re¢on¢ilialbon of n•t E•¥h flow to n•t d•bt Incr•86elldecrna8el ￿ ¢•%h w the period 18 16 917 IL894 lrfovThnt In n•t d•bt In th• p•rfod 16.917 159,894 C••h ind C•¥h equlv•l•nts al th• •t•rt •fth• Ymr ASL￿7 E2L673 Cauh 4nd C••h Equbvahnts at th• •nd of lh• Y••r not•s on p￿8 10-16 f¢rnpart Off￿ •¢eounta ENFIELD CITIZENS ADVICE BUREAU IA cornpany lknlted by guarants81 N•t¢• to th• a¢counts lor thè y•ar etMl¢d 31 March Z023 A¢¢ounting Polic1•• Basls of preparatlon The$e finantA81 stslemènts h8ve p￿Pared under the histor￿1 cost convention. The finaniaal stslemènts have been p￿Pared in accordance wrth Ihe Actrfwtre 2￿3￿4 yc4r IhE x•trtsrtYJns IDtr* Pknn fDTV* yeaT endlw 31 ￿24dle expeded to bè£2.579.IIOD. WJdE¥£2.279.000 Toward$ the dElut ￿d£300.0DoaS and1￿￿An¢t [( mnistrauon and *1 SC￿ kyes J1 2022 L¥Jrrenty r1unlnt*t￿JDs wll be In The Pkn a ryslered UK piafi fu￿1￿ f•qLM*Ytrt$ In VK Yhfy ￿90Vem￿J ty t￿ Ru*s 2011. Tho Tr1￿ Is r8$w￿￿f0TthtraPW*r￿￿dth¢ Prwl Éryloyw). ArL￿14¢lL￿l￿ ¥al￿t￿n ol tr* Pl**wctyr¢¥ 31 Ikn1th202J * • •thd 14)I•O ff*mb•raNp data Ai •1 31 MHrch 2022. bhe F*tkxlfrom tht•. arty rralthd rrArt*rnNp Ir•Jblrecentfcrnl ¥Wuatwi4 th• PknnY•su thJi 2019 *) Ityethd d*ft¢YE68.$01.ODO. In thè ieto¥4ry ptsn aweed trknrwj t￿ v¥u•tM lkncyal Err(+4W¥rfTh c•¢p•nlry b•knc•s01th• w*h*ofthvdqfin•d t•ts•fftobllgaVon 31￿3￿023 311)3￿22 SenefitoLllyb￿ 01 L￿g￿r￿jd￿y CwtBnl service CLXI Interw ¢08t Comr1￿1￿￿8 ty P&n Acluari￿ Igakn5lAos%es Bendts and £XPBrA P&5t serYK• ¢Ni 14B.708 832 4,074 161.415 135,0411 15,0191 Exchar4e rate 141,718 311031202J JiA)J11022 F* ¥*u• ol pi*n *$Mti 102 214 2401 IJ9.0051 3.079 99.3SJ 2.081 3.240 ?.S79 •iw$. ¢xdu* 4Yl•r¢•thiw• ContthUt￿n1 Contrit￿l￿nI ty Pkn pllrbcw•*i 15.019) Buwrw S•rf•wrrts ExchHry rate F41r¥￿u• of Pthn •nd oly•4r .746 1P2314 Thu *nUL￿ts r•GrynL••d In w¥fd•rlM•: J11D312Q2J JIItsJ12021 832 1,273 2.101 771 1,285 Ndl irt•rMt w th• n•t benfft R*)￿•y1¥[m￿1 ofth• n¢t l•fvMd I1￿1￿ (m￿10 b• In OCI.. 31h)J1202J JiJV3rnJU {35.0411 39.885 (11,7451 lJ,2401 R•turn on awts. •xdudty ￿terest Totsl rnm•4wr•ff•rrt ofth•n•t d•ftTr￿ l••••il to eMFIELD CITIZENS ILIYICE 8UREAU IA Comp•Try LiMfjt￿ by Guarnnts•l No: 3626139 REGLSTERED C+I*RITY NUhlBeR 1072841 TrU8TEES REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2023 ENFELD cmzENS A0￿1¢E BUREAU IA Company limit•d by 9￿aran￿) Contsnts Pag• Lag81 and Administrative lnfcffl￿f Tru$t••s' R•port 2104 Auditors Rewl to the Tnmtees 5t06 Stalen￿t of FInar￿1￿ Athibe8 8alanu Shwl Ci$h Fknv Statem•nl Nots6 to th• Fin#w*l Sl•twnwts 10t018 ENFIELD ¢mzENS ADVICE BUREAU IA Company lkn1t￿ by yuar*ntOg1 Dwectows and Trvsteos." J G Hwood Ichainnonl Choudhury C 8yarnukam8 M Rodin ITr¥a$urerl J Heckgr A Chakrèborfty J P Dani81 T Edghil A Shah Ire$ty3￿d N41ri120231 E O Appleby J J Donnelly J B￿ne lappointe¢J July 20231 S￿thry and Ch*1 ExeculN• N Any•nwu Conwany R•gi$trakn Nwnbor 3626139 Chgrty Rog￿traI10n Nuthr 1072841 R•gist•r&Y Offic Vnil 3 S Vincenl Hou 20 Mags He•d Road Enheld EN3 7FN Auditors L*6s Morris Ltty Chartered A¢¢tyJntanls & Stalul¢)ry Auditors Fnt Fkjor 80 Coombo Road SurTOy KT3 4QS B8nk•rs Barclays Bank Pk CAF Bank Website ENFIELD CITIZENS *DVICE BUREAU limlt•d by guarnnt•e} Dir•ctorB' and Tr￿t￿9. Roportfor the year •rNl•d 31 IA•r¢h 2023 The trustees present their report and financial stslerrEnts for the year ended 31 March 2023. The tru8tees, who a￿ also the dire¢lors for Ihe Nrposes of company law and who served during the year and up tts the date of thi$ report are set on page 1. CitYen$ Ad￿Ce Enf*kl. which ts the O￿Tab.n9 name ol En[￿￿ c￿￿$ Adv*0 Bureau Seryice, Ys both o registereBOr￿ll bulkl on Ih8Be qolld ￿[￿￿orrI to new and SMovabv• ways clfunding •nd do1￿8￿ng ¥e1￿. Tho dfr4•fBlficaJon Is osg•ntsl as1￿41 athyrty fundkng 15 •XF•cW to to to 8*ntlFcant pr•Bwre In th• medknm lenTr. W• to hAV• gn based BtrattrJk grant 9gr8od fDrourcu $ervk•• from thg wjnal urfl 31 2024 Jnd F4x4d to bld ts addthl prc4•ct ￿rk a8 now OPPOI*Jnfd￿ Arfse. Thlswil us t* to wovld• • of ts)mThMtrTWrt totha ¢muntykn 4 ￿Met•. The h8¥e revlvA4d Ilw f•v•l rfflrnwv￿. Into aLy￿rt tho thoFwJkng lknanthl c4kn0ts •P8dffca1￿kn lern￿ of lundlry tr8•r¥lcw. Th8 TnAt•e8 acllvety ft￿ltry R06cKyc*a Eynded to •n8ur• •ervi￿ rneat th• r•quir&J slAndardi and 8lsowlthln Iho Re￿ur￿$ 8vv41gt4&. Takfvd tN8 Into thr•• Trjnlhs ro8•Ne pcty. AI th• J•W*KI h therfty￿kI unr•*kthd, undoBI9Mt•d oft389,(ts8 (2022. £425,515). DwbJnat•d rowvo6 c4ynth£15OM12￿tt: £150.0￿)￿ kn •ddlkn 8 fits£188,951 {2022 .. £99.8601 wa8 held in r•thk#•d fiJnd8. Subwu*rtto th• y•8r ￿d. tywteN ho¥• c￿￿•￿￿1v the ￿¥81$ drewv88 h•ld. roBe th1• y•8r fry o rnber of rea80n8, IndL*llnq unftmod Staff And nol belng at48 lo Intomgl w)rk8 to officeg. The contlnwcy de8ign¥thl fLmdfj *lll b• intsBaa•J In 2023r24 to cov8r cc•ts and poMILkn rodwlk)rM In fundlTrg. Trustees Al￿ r￿38 the R•wves to r*YKt1I￿ IsBuDs. Pl•nnlnq p•vlDd• the irnpact ol COVID. As sut)l recthed fundhg frThn lh• Enfield to 3UPWt di￿15 in ¥ ¢xlBls to EdmlnL8t•rth* Houoehold surwrt fvJnd.W• 8kn ￿¢81¥•d fuThJJng fTDm ts GL4 and Lond￿ Legol Tn￿10 WOV￿ ath• to P8cs>lg fgdrwj a em8. W•*ll ccntnue to InY8st in tK*nokqyand traknlng ￿ onwo th• Is Ibje to re$F￿d to the p)8t COVID 19. W• 1>>rtn￿ tL) deveky ourht¥l( *vkln9 and SUPFQrting r6sld•nts *ith ￿ COVD and Iho d￿sitaty&xL￿jd•j. We (XM15nue ourworkt*thh Enfidd Cmcti￿6 to pro*J8 di8et4ItyAdvk• TAI kK4t fundr•￿ oplksn$ to we ore able to conunue to furyllry t4￿. Empltysw IhvolbYm•nt aMLqblg to all enWoye88. annud slaff and I￿￿[IteerSeti￿dXffl surny cwrknj wt and nKxrfhty t¥am nwUngB and dalty Short brfefing s898*Jns arn h•hl. (Acornpany Ilml•d byguarabth•) DlrnGtm' and Tnrnt•••' Rtyortforts ￿•ndId 31 March 2023 (wrtlnu•d) Th¢ trustee8 (wh￿ 818 8180 director8 tr the ofcLryary Jww) ￿ respon8lb￿ts pwarfng th• th8 Annual R•pcrtand tho slalom￿ in arcrydanc? applc*tsle Ithv wulBUoro Company Law requlres the TNstws to w•wlknon¢lg1 w•1￿8n18 ts88L* flnqnclAI >*8r. Und•rthat Iwth TruJtoes ￿￿j5t preparo I￿ th8nc4al st3tem8nts in 8ccrxdance Untw ￿ngd￿n G￿eT￿lty AccepbJ Accounting Pr*ice IUnit8d Kkngdorn Ac¢oundng Standards a￿1 aOK8t4e lawl. ihder c(*npany Iwtho Tru8tees must not approve the flnandal 8latertnenls unKe58 Ilw are Satisfied Ihot tygive a true and fair viow of tha stat• ofaffairn olth• tharitable crryany and of th8 r•KyJrt85 LrfrnsuJrca•. knclLhJlng Il* Inctyntr oThJ 0Xp￿drOjr9 dthe dwrltat4e cornpaTryforlhat palcql. In w•parfng I￿1• flnandal *olw￿tr. Iho tyuBl8gB we rnqulrnd to: ol 80* SUts￿8 oc(3xJnting Fddes •nd th•n apply Ih8m bl ot*•The the m8the¢ts and iyh)cWo8 In Iha Charibes SORP: cl m?k• ar*J accounory e8Ym•ts6 Ih8tarn rn8S)ngtde WKI thnL dl 8tste whelhef ap￿1¢0t￿O UKkcounUry Slwhjardk ha¥• bw fohyw&l. sub￿￿10 Wby d•p•rture• dix408ed and aypL8in8d kn the flnanca818iat￿Wts: and thatth• chathablo c4n¥w*ll kn Imbnom. ch8rftabb convan￿¥ ￿n￿¢¥on¥ Bnd dle(*m ￿1h rea￿61)10 a¢uJr•cy8t anytjrn rwyon ofthe ¢harhabb8 ￿ryany and onabl8 thwn to ensuro that th• finand8l5lzlem￿ts crffipty7*lth fv Comp8nle8 Act 20(k8. Tlw ar6 for 8a1•JuA￿￿d tho as#ots ofth? CLfWVWKI IwK•f¢r I8￿￿j rwonAbl• •to11 trt• pr?¥￿110￿ and detacow of fra￿j ond othwwwulor#io8. on th• thafttpblo ccfflpanls ￿t￿rt•. L•*Lg11(ffi In thg K6ngth>n the d1￿mIni￿On dfinandal may dlffwfrtyn olherlurfs¢*cllrM. The Tnmtse8 C4)nfffrn th•1 •0 f•r•8 trffjt•re thw• l• M rdmnt oudlt (•8 d•ffln•d by 8•* 418131 ofthe Com￿nI&S AL# 20061 ofwttth IM ckn•rltAt4• ttffjF4Ln￿s wdrtorj w• wowar•. They ha￿ tak•n lh• •* th•tth•y ought to hav• tsk•n as T￿￿08& kn ordw lo m&k• thom8d¥o• •war• 0f￿Y rth4nt oudlt rfQrrn￿￿ Ènd to •Btsblsh th#t tha tharllabl• conwnY• audfforn 8r• awArn ofthat Thlo report be￿ pvvp•rod In I¢￿rdar￿4 *lth lh• toth• ￿￿11 mpanl•8 •x*rwlcffj. ThL8 reF¥)rt w88 approwAI bylhe bowd cldhclcn on 2 Nryfftniway23 •ThJ •bJma on ft# bgha J Hopwo Ch•lrni•nrr INDEPENDENT Allo￿oRs REPORT TO ThE MEIIBERS OF ENFIELD CITIZEMS ADv￿E BUREAU (A company lirnit•d bygmrnntsel Opinion We h8ve audited Ihe ￿anCIal stat•Ywnls of Enh8kl Crfizèns Bureau Ilhe'c*8ritab12 companVI forthe year ènded 31 March 2023 which cofflpn5e the Stalernent of Finantial Activil￿s. Balance Sheel Cash Flow st810r￿￿t and notes lo Ihe financial staternents. including a summary ol svJnifunt a¢countiThJ polK*s. The financial reporting frarnework that has been appl￿d In Iheir preparabon ￿ applit4ble law and United Kingjom Accounting Slandard5, Induding Financjal Rep¢rtry Standar¢ 102 The Financol Repcrftiry Sla(thrd 4ppluble In Ihe UK and ReputAic cf Ireland (United Kingdom Generauy Attepted Accounting Practhcel. In our opinion. the fin8ncwl stat•ments". give a true and lair wew of 61ate ol the ¢hantabk ¢onwany's affairs a$ ai 31 March 2023 and of its incoming resource$ app1Kal￿n ol reiources, Including its iThcom• aTra eypendrture. for the year then ended,. haw ￿en property pr•pared in a¢cordanc• wrfh Unrted KwJ¢Yn G￿￿ra1￿ Atwtéd Accounling Practic•. and have b8en pt•pa¥¢d in accordan￿ wrtth the rnquIr￿Mnts of tho Compan*s Act 2c￿. B481# for opknlon We condbclgd our audlt in accordance wilh InlernatKJnal Standards on Audrting IUKIIISAslUKI and applic&b￿ law Our rg8ponsibililie8 undor those standards are further described in the AudN¢rfs rè$ponsibiliti8s for the audit of the financial statements s•clion of rxjr report. Wg are Independent ol tho charitable company in acc¢fd•nc• wtth the thlcal requir¢menls Ih8181e r8bvanl lo our 8udit ol the fina￿•1 ststwnonts in the UK, including FRC'S Elhi¢al Standard and we have fulfil￿d our other elhi¢¥l rospons*JIlrt￿ In accordance wrth these requirornents. We bel*v8 that thè audil aw*Jenc* we hav• oblained kk suffwnt and approprl•t• to provth a b•$kn for Qui cplnion. Con¢lusions r•l*tin8 to golng ¢onc•m In auditing Ihe Iinanaal 818iements. we ha¥¢ ¢onthd8d Ih•t th• trwtws. ol goiThJ conc•m b&BI8 01 ounling in th• prepar8ts¢n Of th• linoncial sta1•r￿ts v4 appropriale. Ba$•LI on the work w• havè perfomied, w• havg not Idenlrf￿￿ any matsrial uncertainth relaliry to ev•nts or condition$ Ihal, iTrJividu•lly or comecbvely. may cast Sl9nificanl doubl on the enty's abibly lo continue as a going ¢oncem lor a p8¥K￿ ol al le88t twefve rnonlh5 fromwhen the finandaj s181grrnnts arè athhofised for w5ue. Ow responsibdrt*$ •nd Ihe responsibilJtst$ of th• trusletsi vhth r¢$p•ct to goirvJ ¢onc•rn are described ¥1 the rebvani ￿CtionS of Ihi$ report. Oth•r Infomi#iion The oth•r inlomalion ¢ompme$ Ihe inlorrnalion Jnduded ni the annual rwort other than Ihe ￿nanc￿l $talernenl• and our audilorfs report ￿reOn. The Irustees are respon5th lor the Olher Inlomwtion coniained wrthin th• annual report. Our opinion Dn financial $13temenl8 does mt cov•r the other Info￿nalKIn ond, except lo Ihe e*tsnl otherwise txplicilly slated in our repofl. w• do nol 8xpre$8 any lo￿ of assuran￿ ¢oTr¢kJsion thereon, Our 18sponsibilrty is to road the other Infom￿￿tin and. m doing so, con8bJ•r whetherthe O*r infornation 1$ materiawy incon5iStent with the fiThanciJl $tatemtnl8 oi ¢wr kntr*l8dga oblo1￿d lin coufst of the aydil or otheMise appear& lo be materialty mi￿1¥1•d. Ifwa kttentyty such mat•ftal In¢onsi8tenr*s or apparent malarial mi$$l8t•rn•nt$. we ￿￿ roqui￿d to dtt•tmirÉ whèlh•r this gives rise to 4 mal8r*l mls$taieff￿nt In the financial stakmènis Iherwlves. If, based ￿ the work w8 have ￿rf0m￿l1. we conclude Ihat Ih•rn IB a m•hii•l rThsslalemenl of tN5 other Inl¢mwthon. we are requirèd to report that facL We have n¢?th￿g to report in this reg¥w(I Oplnlons on oth•r matt•Ys prns¢rlbvd by Comwnl•¥ 2000 In Qui opinion, based on th8 work undert8ken In the course of the audrt". the ￿f0Th8110n given In the Iru$tsè$' report. whth indudes the directors. report prepDred lor tornpany law purposes. for the financial year forwhich the fin8naal 5ts1ements Oto prepared eonsistent wth th8 f1n8no¥l ststerrents, and Iho ¢*r•clor$' report +?cludety within the trustees. report has t*en prepared ffl •rcordanc* wrth applicab￿ ￿gaI requirements. Matters on which we ar• rwuired to rw>ort by •x¢eption In light ol the knovAedge and understanding of th• chanlable corrpany and rfs envirrmrr*nl obtained in th8 cours• of the Audrt. we have not Klgntrfied rnaten￿ mis51aterr*nts In ihe Trustees, reporL We have nothing to reporf i respect of thè loNowin9 matters in rd81ion tD which the Companies Acl 2C￿ requires u$ to roport to ytyj. rf In our opiniorn.. INDEPENDEpll AUDITORS REPORT TO ThE MEM8ERS OF EMFIELD cmzENS ADVICE BUREAU IA cornpany Iwnited by guafant•o1 IContinu•dl Matt•ts on Y•hl¢h w• ar• r•quir•d to r•port by •x¢•plion l¢*Mtlnu•dl adequate accounlfftg Tecorfs have not teen kept,. or lh8 financial State￿nts ar8 not In agr8ernentwth the acctyJntwyJ r￿UdS and ratUrn5', or cerlain dis¢knsure8 of Tw$tee$' rwuner8tKJn speafied by Lw are not mado., or we have not received 811 Ihe informawon and exp*n8tions we require for our audit,. or the Trustees were not enblled to pr¢p¥r• tt* finan¢ial statements in ac¢ordan¢e vrtth the small companie5 regirne and take •Jvantsge ofthe srnall convon￿s. exerytions in prep8ring the Tru$ts¥8 r8POrt and frorn the requiremonl to piepare a straiwc report. R¢•pon$1￿1tb.*l of the tru•tee• As explained rnore lulty In Ihe truBlee6 rtspon6ib"lrt*s statement tyJt on page 4. Iho trust••B (who are also t dir8clor5 of the Chaiitab￿ ccryany for the purpose5 of coryafiy lawl are respons￿)￿ fcr Ihe pop4raiion ol the linancial StateW￿nIS and for bery salBf*d that they give 8 IT￿ and fair view, and lor such Iniemal contrd as the trustees determine is n8cessary to enable P￿Parat￿)n of f￿anCIal statements that are f￿e from rnaterial mi$statement. whether L*Je to fraud or error. In prepanng the finan¢i81 Ststements. the trusl8es are responsible for •$$&s$ing lh• charilabkn corrpany's abiiny lo continu• a$ a gtiing conc•m, di$cloxry. Is applicable. mallers related to 901Tr3 concern and using the goirMJ concem basil of accountin9 Un￿$$ the trustees erther Intentj to Ilquwjale the charilable cornpany oi to c*85e operath?ns or have no rvalistK alternabve but to do so. Audltof• r••pon•lbllltl•• ft*r tl* of th• IIMn¢l•l •t•t•m•nl• Our obj•¢liv•s are lo obtain r••son•bl• a5suraThc• abwlwh&ih•i thfr fin•ncial StsttsTr￿nts 8$ 8 Are fre& from m•tèrial rnis5t8lernent, wh￿her due lo Iraud or error. End to tssuè an #udiiorfs roport Ih81 ¢¢y opinion. Reasonab￿ assurance Is a hvjh ol assuran￿, but Is not a guaranloo that an audit conduct•d occordancg wilh ISAS IUKI WIN a￿ayS detect a material rni$Sta1￿8nI whgn il axists. m￿State￿￿t8 Ean arise from fr8ud or 8rror are ConS￿er￿a mot*rial if. indivKlu81ty or in Bo3reggte, they could reasonabty be expected lo Inllu¢n¢e Ihe e¢onomK deosion$ of users laktn ¢)n the bas* Qf Ihese financial $tstsnwnt$. Irr•gularitAry6, includin9 Iraud. ar• in514nc•$ ol noTrccffjpliancv wth law5 and r•gu141ion8 W• d&sw)n pro¢edura$ in k'ne wrth our r￿PoNSIbl1rtI•5, oullined abov•. tD dèiècl rnalerk41 misstslerrenl8 in rèspoct ol iwfygulBtil*S. in¢luding froud. The èxtènt to whlch our procedurè5 aro cap8bJe of detecling irregulBrilb5, includiThJ fraud Is detsikd bebw". . Understsnding the logal and r8guWory Ir•nM¥oth aPF4cablo to the entty and th• •nlty i ¢omplyiry wrth Ihat fram¢wort". Laws ènd r•gul8tions Idenlrf*d as being of $￿n￿￿nce In the cont*￿ of Ihe antity,. A8$eismeni ol the iuKepbblity ol the enlrty'i finantr•l it•t•n*nls to wt•nal mis$latthTr￿nt, fvieluding how fr8LKJ mght occur". . Chjr 88sessff￿nt takry into accounl Ihe icw and n•tur• of Iho •nlity8 aclMi*s in the effeclNeness of rt8 control •nv¥onrrnnt and cWianc* wilh the law5 and VB• of our r•port This report 1$ made to the ch•rl8bl& comp•nY$ rtwmbern. ab • body. In x¢or¢gn¢¢ wilh Chapter 3 ol Part 16 of the Companivs knt 20[￿ Our audrt wDrk has buvn und•rtak0n $0 th81 w• mshl slate lo the charfiable ¢ompaDY$ rTwt*r6 those matter$ wo aro t8quir8d 10 $tste 1¢ them in an 2￿J110￿$ report and for no Other Pu￿058. To the fulesi extent pernrtted by IBW. we do not èc¢opt or assume responsd)Ility lo anyone other than the chaiilaN8 corysany and Ib• thartsble company's n￿rnt￿5 as a t4)dy. oui audit w￿, f￿ thi• repori, or foi the ¢Jpinions we have fomied. Al'60n Sandeison FCA Senior StaluloryAuditor, for and on behar of Li￿$ Morri5 Ltd Charterèd Accountants & Ststutory Auditors First Fknor 80 Coombe Road Surrey 34QS Dote. ENFELD cmzENS BURE￿1 Company Mrh*er3628139 IAcompatty Ilnth•d byguw•nl••) kn¢luth9 th• I￿oM• & Exp￿dIt￿M Kcount ForthD •nd•d 31 2023 Fund• Fund• Fund• 2023 Fund• 2022 Don8lon8 Chwibble Advhi 179 179 5.660 975,878 1.053.521 52,859 1.675 853 4.478 981271 1119046 833,648 Inv•5trnenl Jncomè- 88nk knt*e¥t 0th8r In¢Lvn Totsl Ineomlng r••ouvc 5207 6,2Q7 Chartla>kn 8cI 384,101 564,557 948,650 1.035.OM 948 658 1035 044 N•t Incom￿(￿OIng) R•Mu b•for• tr•n• 136,478) .091 32,613 {87.106) 87.106 N•t mowm•nt In fundw14•t In¢•m l•xp•ndSturn} l•r th• y•v SO￿nC¥ ￿ht foThwd st I 2022 425,518 99,860 875,376 591,374 Bol•nc• C•Yrf•d Fon¥a 13 876 378 Otrwtradlr¥J •dvllbM Ixmptr1￿ Incom8 Ilcm e th•t h•s bo•n th•c￿lInued. Tho notss M paw 10 10 18 fm p•t ofthw aCc￿nI1 IA¢ornp•ny Ilrnli•d by gu*ants•) Balant• 8ho8t•l 31 IA•rcth 2023 2022 Fix•d *J*•t• 2N16 Dèbty Cash at bank and In h8Th1 1D 78,717 108.645 949,201 981,212 L•M Crndlt¢xY.' kn￿1n1• lallng du• wlthln on• y•ar 11 766 347 788.763 7M797 L•M CY•dlt•v•: f•llno du• •ltsr mty• th•n on• >wr 12&16 (T8.￿) (913871 Unrg8bld•d & D•*twJknd fun(*: C￿l￿genCY￿nd* Da9tranated fund• Gen•r81 tynd$ 120.¢X 150.LY¥) 120.LYIO 150.OJO 451.932 575,516 fvnd 13 256,057 99,800 Total Fund• 13 675 378 The fi￿ndar 8t6tsrn￿ts are prepared kn 8¢c(¥dm *lth thè apedol opp1￿￿* to #utiad to IM 8mg11 ethnpAni•s rogin￿. Rodln Ch•lnn• Th• not•8 pag88 10 10 16 form pwtd1tr080 arU￿r￿¥ EMFIELD cmzENS ADv￿E BUREAU IA Company limited by guar*nt•è CASHFLOW STATEIEKf FOR THE YEAR ENDED 31 MARCH 2023 2023 2022 Net ¢a¥h inflowlltsuffiowl from OP•rnllng acllvlO&% 16 11.710 159.041 RV￿M• on inv•8tm*nts and a•trviclng olfinane• 17 5.207 853 Inerea•elld•cr•asel in ¢•sh In tho porSod Re¢on¢ilialbon of n•t E•¥h flow to n•t d•bt Incr•86elldecrna8el ￿ ¢•%h w the period 18 16 917 IL894 lrfovThnt In n•t d•bt In th• p•rfod 16.917 159,894 C••h ind C•¥h equlv•l•nts al th• •t•rt •fth• Ymr ASL￿7 E2L673 Cauh 4nd C••h Equbvahnts at th• •nd of lh• Y••r not•s on p￿8 10-16 f¢rnpart Off￿ •¢eounta ENFIELD CITIZENS ADVICE BUREAU IA cornpany lknlted by guarants81 N•t¢• to th• a¢counts lor thè y•ar etMl¢d 31 March Z023 A¢¢ounting Polic1•• Basls of preparatlon The$e finantA81 stslemènts h8ve p￿Pared under the histor￿1 cost convention. The finaniaal stslemènts have been p￿Pared in accordance wrth Ihe Actrfwtre 2￿3￿4 yc4r IhE x•trtsrtYJns IDtr* Pknn fDTV* yeaT endlw 31 ￿24dle expeded to bè£2.579.IIOD. WJdE¥£2.279.000 Toward$ the dElut ￿d£300.0DoaS and1￿￿An¢t [( mnistrauon and *1 SC￿ kyes J1 2022 L¥Jrrenty r1unlnt*t￿JDs wll be In The Pkn a ryslered UK piafi fu￿1￿ f•qLM*Ytrt$ In VK Yhfy ￿90Vem￿J ty t￿ Ru*s 2011. Tho Tr1￿ Is r8$w￿￿f0TthtraPW*r￿￿dth¢ Prwl Éryloyw). ArL￿14¢lL￿l￿ ¥al￿t￿n ol tr* Pl**wctyr¢¥ 31 Ikn1th202J * • •thd 14)I•O ff*mb•raNp data Ai •1 31 MHrch 2022. bhe F*tkxlfrom tht•. arty rralthd rrArt*rnNp Ir•Jblrecentfcrnl ¥Wuatwi4 th• PknnY•su thJi 2019 *) Ityethd d*ft¢YE68.$01.ODO. In thè ieto¥4ry ptsn aweed trknrwj t￿ v¥u•tM lkncyal Err(+4W¥rfTh c•¢p•nlry b•knc•s01th• w*h*ofthvdqfin•d t•ts•fftobllgaVon 31￿3￿023 311)3￿22 SenefitoLllyb￿ 01 L￿g￿r￿jd￿y CwtBnl service CLXI Interw ¢08t Comr1￿1￿￿8 ty P&n Acluari￿ Igakn5lAos%es Bendts and £XPBrA P&5t serYK• ¢Ni 14B.708 832 4,074 161.415 135,0411 15,0191 Exchar4e rate 141,718 311031202J JiA)J11022 F* ¥*u• ol pi*n *$Mti 102 214 2401 IJ9.0051 3.079 99.3SJ 2.081 3.240 ?.S79 •iw$. ¢xdu* 4Yl•r¢•thiw• ContthUt￿n1 Contrit￿l￿nI ty Pkn pllrbcw•*i 15.019) Buwrw S•rf•wrrts ExchHry rate F41r¥￿u• of Pthn •nd oly•4r .746 1P2314 Thu *nUL￿ts r•GrynL••d In w¥fd•rlM•: J11D312Q2J JIItsJ12021 832 1,273 2.101 771 1,285 Ndl irt•rMt w th• n•t benfft R*)￿•y1¥[m￿1 ofth• n¢t l•fvMd I1￿1￿ (m￿10 b• In OCI.. 31h)J1202J JiJV3rnJU {35.0411 39.885 (11,7451 lJ,2401 R•turn on awts. •xdudty ￿terest Totsl rnm•4wr•ff•rrt ofth•n•t d•ftTr￿ l••••il to