## **Annual Report 2020-21** 



## **ANNUAL REPORT 2020-2021** 



www.citizensadviceenfield.org.uk 

Adviceline: 0300 330 1167 

**Enfield Citizens Advice Bureau is a charity – 1072841 and a company – 3626139 Registered office – Unit 3, 5 Vincent House, 2e Nags Head Road, Enfield, EN3** _**7FN**_ 

1 



**Annual Report 2020-21** 


## **We value diversity,** 

## **promote equality and challenge discrimination** 

**The Service aims:** 

- **To provide the advice people need for the problems they face** 

- **To improve the policies and practices that affect peoples lives** 

## **CONTENTS** 

|**CONTENTS**||
|---|---|
|Message from the Chair|3|
|Message from the Treasurer|5|
|Message from the Chief Executive|6|
|Staff & Volunteers|8|
|Our Projects|10|
|Citizen’s Advice Enfield in the Community|12|
|Our achievements|13|
|Research & Campaigns|14|
|Looking forward to 2020-21|16|
|A service for the community|17|
|Appreciations|18|



www.citizensadviceenfield.org.uk 

## Adviceline: 0300 330 1167 

**Enfield Citizens Advice Bureau is a charity – 1072841 and a company – 3626139 Registered office – Unit 3, 5 Vincent House, 2e Nags Head Road, Enfield, EN3** _**7FN**_ 

2 



**Annual Report 2020-21** 

## **Message from the Chair** 



_Jeff Hopwood, Chair of Trustees_ 

2020 was a very challenging year with the new Chief Executive Officer Nnenna Anyanwu starting at the same time as the COVID -19 pandemic hit its peak and we went into lockdown. 


The nation went into lockdown on 20[th] March 2020 due to the pandemic and as such all our face-to-face services were moved to remote telephone and webchat service. Our staff team proved to be very resilient in coping with change and were set up and running to work from home within a week. As such this meant there was minimum disruption to the service delivered to the client. 

3 



## **Annual Report 2020-21** 

In these challenging times we have had to review the way we work. We were able to secure some COVID funding from Trust for London which help to boost our IT capabilities and enable staff to have the right tools and software to continue to work remotely. 

Our Help to Claim service saw record numbers of clients due to the COVID pandemic lockdowns and furlough scheme. 

Unfortunately, one of the casualties of the COVID pandemic and all the lockdowns was the impact on the high street so the trustees took the difficult decision to close one of our charity retail shops as the losses were mounting due to the inability to trade during the lockdown. 

The challenge for the trustees, going forward, is to ensure that we are able to maintain good governance, and the quality standards that the CA Enfield is known for, in this new remote way of working. In addition to this we have to 


keep an eye on the emerging risks of cyber-crime and hacking, as more tasks are being done online. With the shops closing, we are working with the CEO to ensure the organisation is still able to source unrestricted funds and 

remains in a strong sustainable financial position. 

I am confident that we will be able to meet the challenges ahead as we have an experienced,  strong and stable trustee board and workforce. 

As always, I would like to thank my fellow trustees for their hard work in supporting the organisation. This year we said goodbye to trustee Councillor Huseyin Akpinar and we were pleased to welcome Councillor Ian Barnes in his place. 

4 



## **Annual Report 2020-21** 

My most grateful thanks must go to all our staff and volunteers who work so hard and give so much of their time to meet the needs of so many local people. This was particularly evident in the middle of the crisis of the pandemic. 

**“The quality of your advisers was very good in my opinion. Very considerate and human, and I thank you for your help and continued support”** 


## **Treasurer’s report** 

This year has been a positive year with regards to the financial position. 

The net results for the year, shows a surplus of approximately £116k. It must be pointed that as always, the management continues to monitor cost to ensure that services are delivered in a cost effective manner. At the same time the organisation continues to seek other income streams for the provision of its services particularly as we had to close one of our shops. 

Our reserves at the end of the year stands at approximately £591k which is  53% or 6 month’s worth of operating costs. The board together with the CEO are working tirelessly to secure funding to enable us to carry on our work to meet our objectives particularly in this uncertain environment. 

5 



**Annual Report 2020-21** 


## **Message from the Chief Executive** 


_Nnenna Anyanwu, Chief Executive Officer_ 

I started this year in the middle of  the COVID pandemic and what a challenge that was indeed. Thanks to the dedication and resilience of the staff, volunteers and  supervisors, the service was able to move almost seamlessly from face-to-face  delivery to remote delivery by telephone and webchat. 

As the same time, the demand for our service was at a record high with lots of anxious clients calling with pandemic related queries that were completely unchartered territory for our staff. Staff had to quickly get to grips with the legal implications of queries about furlough, COVID self-isolation, breathing space, moratorium on landlord actions, and other new terminology which came with the pandemic.  However, that is one of the great joys of working for an organisation which helps with any kind of social welfare issue. Having started during the war, helping our clients get through many a challenge of the past, this too was something that the current staff took on and got to grips with quickly in order to help others find a way forward. 

This year, the COVID pandemic and EU Settlement scheme created much additional work for our advisers. This was whilst learning new IT and telephony systems and keeping up to date with legislation. 

**“Citizens Advice is a great service. They are very professional and knowledgeable. I felt that I was really being listened to and not judged in any way. I would definitely use this service again in the future and would highly recommend to others.”** 

6 




## **Annual Report 2020-21** 

We are indeed grateful that Enfield Council and all our funders stood by us and supported us through this challenging period whilst we modified and reviewed our service to ensure it was still accessible to all. 

I would also like to thank all our staff and volunteers who have worked throughout this challenging period and in some cases risking their health to come to work in order to ensure the service and IT systems keep running. It has made my settling-in period much easier. 

We are now trying to reimagine the future in the light of the pandemic in order to minimise any disruption in future especially as COVID has not gone away. Our service will remain a telephone triage 5 days a week with face-to-face appointments booked for the most    vulnerable clients for whom telephone or webchat is not appropriate. We will also continue to build on our outreaches and increase our presence in the community. 

7 



**Annual Report 2020-21** 


## **Staffing and volunteers** 


**Virtual Volunteers Week 2020 celebration** 

This year with the pandemic majority of staff worked from home. As the majority of our volunteers are retired many were either shielding or living with someone who was shielding. They were therefore not able or willing to return to the office to volunteer even after the lockdown was lifted. Throughout the year we had to work at half capacity due to the absence of volunteers, however we were still able to see more clients than in 2019/20. This is a testament to the dedication and resilient of the staff at the CAE who work as a great team, supporting each other. 

We were able to complete the training of three apprentices who were successful in   finding work with the DWP or went onto university 

We also welcomed a PR / Research and Campaigns staff member who has been working building our social media presence. 

We sadly had to say goodbye to some of our shop staff as one of our shops closed permanently due to poor trading resulting from the COVID pandemic lockdowns that happened during the year. As always, our appreciation goes to 

8 




## **Annual Report 2020-21** 

all of our dedicated staff and volunteers, old and new, whether at our office in Ponders End or in our shops.  Without all of them, we would not be able to deliver our vital services. 


_I decided to volunteer because I spent most of my working life helping people in one way or another and wanted to continue helping in retirement_ 

_**Summer picnic**_ 

9 



**Annual Report 2020-21** 


## **Our Projects** 

## **Our Projects** 

When we say we are here for everyone, whoever they are and whatever their problem, we mean it - and we recognise that people are individuals and not all the same. Our advice is for everyone but we design our services so they are proportionate to need, even where the numbers of people affected are small. In the last year, our role in society in helping people get through the pandemic was more important than ever and our overarching ambition remains the same as it always has been: 

## **We give people the knowledge and the confidence they need to find a way forward – whoever they are, and whatever their problem.** 

During 2020-21 we delivered 22 different projects in order to meet the various vulnerabilities of our clients that presented to us. We have maintained our specialist disability, housing, and debt advice appointments as well as our health-related services for people affected by COVID, Cancer, TB and HIV. We started a new project , Life after Loss to respond to the challenges our clients faced as a result of COVID pandemic. This project provided intensive income maximisation, debt and housing advice to clients who were bereaved or had suffered from COVID or were unable to work due to COVID, Long COVID or when their family was affected by COVID. This project was delivered in partnership with Mind in Enfield who provided emotional support and bereavement counselling as we found that our clients were suffering from anxiety and depression brought about by the COVID crisis. 

We also started a new service to provide benefits advice to clients who had been diagnosed with cancer. Through this cancer service we were also able to raise awareness of the importance of getting checked early during the COVID period particularly as research suggested that people were reluctant to contact their GP or go to hospital to get checked out of fear of contracting COVID. 

10 




## **Annual Report 2020-21** 

An additional debt service started in April funded by Enfield Voluntary Action (EVA) to help clients who have council tax debt. Our housing advice was also very busy with 1,493 clients needing help. 

Our Help to Claim service saw a record number of clients (3,030) as many people needed to claim benefits for the first time due to the pandemic. We saw more self-employed people and young people (under 30) who had been furloughed or lost their jobs, contacting us worried and unsure about how to go about claiming Universal Credit. We helped 1,970 clients with welfare benefits queries, appeals, etc. 

Another area that saw a spike in demand was requests for Foodbank vouchers. Last year we advised 284 clients who needed 340 foodbank vouchers.  We helped 185 clients with charity aid grants. This, along with the rise in enquiries from single parent families with queries around access and support arrangements for the children, highlighted to us the level of inequality that exists in our borough and how certain groups of people suffered badly from the impacts of COVID on their already fragile lives. 

**“I had used the services from CAB in this borough and another one, and I must say  they have been able to sort out my problems a great deal for me. As a matter of fact I had managed to get debt free thanks to the advice and help from Citizens Advice Bureau . Extremelygrateful.”** 

11 



**Annual Report 2020-21** 


## **Citizens Advice Enfield in the** 

## **Community** 

Despite a difficult environment, we managed to retain regular services albeit remotely via telephone advice sessions at: 

- Dugdale Centre for the Enfield Over 50s Forum, a drop-in for clients aged 50+  - Our thanks to the Over 50s Forum for their own fundraising efforts to retain the service! 

- Ordnance Road Library drop-in funded by the RSA Trust 

- The HIV Unit at North Middlesex University Hospital, which expanded from one to two days a week thanks to additional funding from the hospital 

- Six children’s centres across the borough 

- Christian Action Housing Association  - delivering debt advice for rent arrears 

- North Enfield Foodbank 

- Edmonton, Enfield, and Palmers Green JobCentres 

- EU Settlement scheme which was delivered from the Edmonton library and at Vincent House funded by The Home Office with match-funding from Enfield Council 

**“Contacting CAB & the help they gave helped me out greatly, u can’t put a price on peace of mind & that’s what they did, made me feel I had someone there who cared & wanted to genuinely help me, thank you CAB”.** 

12 



**Annual Report 2020-21** 


## **Our achievements** 

**“With the help I have been getting from Citizens Advice Bureau, I have been finding hope where I could feel that all hope was lost. I got to know much more information that I needed to know which I didn't know about. At the end of the day, all problems are solved, hope and life restored.”** 

This year we helped **8,438** individuals, couples or families on **20,369** occasions and helped them to resolve **29,123** social welfare problems. 

We helped clients to claim **£526,149** in unclaimed benefits and grants and to manage **£3,106,853** in debts. 

This year, enquiries were dominated by: 

- Money problems, especially related to benefits or debt 

- Housing problems, homelessness or disrepair. 

- Employment problems 

- Requests for foodbank vouchers 

- Coronavirus pandemic from March 2020 

Another achievement mentioned earlier is the fact that in the middle of a pandemic we have been able to train 3 apprentices who have gone on to get jobs in the DWP or moved into higher education. 

**“Both of the gentlemen who saw my case were absolutely brilliant and took the time to go through everything with me. They did not let me go without making sure they have answered all of my questions and helped me understand everything I needed to. They were very helpful on what I had to do. “** 

13 



**Annual Report 2020-21** 


## **Research and Campaigns - Prevention is better than Cure** 

Much of an adviser’s time is spent helping people who have found themselves in severe difficulties. However, some of our work also has a preventative aspect. This includes the work that we do on research and campaigns, which helps us to monitor the impact of laws and policies on people’s lives. 

This year our research and campaigns officer participated in a number of national campaigns notably the Universal Credit £20 uplift, long delays in work capability assessments, clients excessive debt due to COVID -19. We have also carried out some local campaigns to raise awareness of cancer and the importance of getting checked and research into the social impact of COVID on our clients and their mental health 

This year we participated in the COVID resilience board which was set up by the Council to ensure that there was a joined-up response to the COVID across the borough. We also participated in the Brexit preparedness group and the Housing & Homelessness forums. 

We worked closely with the Housing Department on the roll-out of the Housing Allocations Scheme providing feedback on its impact. We assisted the Council’s customer experience team to set up community hubs in libraries to improve communications with residents in the wake of the pandemic. We identified the challenges our clients have with the lack of digital skills to be able to access services which are all now online and shared our solutions and suggestions around video calling and scanning documents. 

This year we also had the Research and Campaigns Working Group meeting and made a presentation at the Landlord Forum. 

14 



**Annual Report 2020-21** 

**“I have never claimed benefits since starting work in 1970 - I am now ill and would not have been able to claim any benefits without the advice and help of Citizens Advice. I am still awaiting a tribunal for disability but would not have been able to get this far without their help - thank you for your advice and help   “** 

From our research of our clients, we found that our clients have suffered multiple problems as a result of the COVID pandemic. Many of them suffered anxiety and depression, losing their jobs or the  sole breadwinner to COVID. We developed our Life after Loss project as a result of these insights to provide additional support to residents. 

## **3 in 5** 

_People found it easier to manage day-to-day_ 

15 



**Annual Report 2020-21** 


## **Looking forward to 2021-22** 

## **Looking forward to 2021-22** 

2021 onwards will be a challenging year as we work hard to recover from the aftershocks of COVID and begin to reshape and adapt our service to meet the new way of working and responding to the pandemic. We plan to invest more in technology in order to keep pace with the remote working, COVID secure client interviews, etc. 

We will continue to encourage local people from EU countries to apply for settled status as the December 2020 deadline was extended to the 30th June 2021. 

We are grateful for our funders who have continued to support us during the crisis and I know that 2021/22 will no doubt be full of different challenges. 


16 



For
everyone.
for 80
years
Annual Report 2020-21
cltlzens
advice
Enfleld
A SERVICE FOR
THE COMMUNITY
OUR IMPACT IN THE COMMUNITY IN 2020/21
. 7 IN 10 PEOPLE FELT LESS STAESSED. DEPRESSED OA ANXK>
- 1 IN 2 HAD MORE CONTROL OF THEIR FINANCES
FOR EVERY £1 INVESTETr.-
. £TI.43 IS GENERATED IN FINANCIAL VALUE OENEFrr INCOMI
59%
5000
18%
1493
10%
875
Oenefits &
tax cr•dits
891
Debt
Housing
. Empl•yment
Top 4 cilent pr•biems
Age ran
e Of •ur ei•ents Is between 1S to 94 years
our clients ar• Female
32% of clients have a disability or long t•rm health
eondition
,P•opi• qc¢••s in d•ff•r•nt ways
7S% by t•l•phon•
13% by w•bchat and •mall
12% Face to face
Our People and Projects
• Citizens Advice Enfield has
40 registered volunteers and
35 staff
help to c
rov•d•ng adv•c• and
•ents across
22 projects and outreach sites

**Annual Report 2020-21** 


## THANK YOU 

Citizens Advice Enfield would like to thank all those who have contributed to the service through their financial support, volunteering or supported the service in other ways. We would not be able to operate without your support: 

Enfield Council 

The National Lottery through the Big Lottery Fund 

The Old Enfield Charitable Trust 

The Mercers Company 

Christian Action 

Citizens Advice national office 

The Mary Kinross Charitable Trust 

Henry Smith Charity 

Thames Water Trust Fund 

RSA Trust 

The Over 50s Forum 

The PKJ Charitable Trust Trust for London The Home Office Enfield Connections 

North Middlesex Hospital Power to Change 

All our volunteers and staff 

## www.citizensadviceenfield.org.uk 



18 



ENFIELD GITIZENS ADVICE BUREAU
IA Company Limited by Guarantèèl
No.. 3626139
REGISTERED CHARITY NUMBER 1072841
TRUSTEES REPORT AND FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2021

ENFIELD CITIZENS ADVICE BUREAU
IA Company limited by guarantee)
Contentg
Page
Legal and Adminislralive Information
Trustees, Report
2to4
Audltors Roport to the Trustees
5t06
Statement of Financial Activities
B818nce Sheet
Cash Flow Statement
Notes lo the Financial Statements
10t016

ENFIELD CITIZENS ADVICE BUREAU
IA Company limited by guarantee)
Oirectors and Trustees..
J G HopW￿d (Chairman)
R Choudhury
C Byamukama
M Rodin Cfieasurerl
J Hecker
J B Steven 13 August 20211
A Chakrabority
J P Daniel
T Edghill
A Shah
E D Appleby
J J Donnelly
l D Bames tro 13 August 20211
Secretsry and Chief Executive
N Anyanwu
Company Registration Number
Charity Registration Number
3626139
1072841
Registered Office
Unil 3
5 Vincent House
2e Nags Head Road
Enfield
EN3 7FN
Auditors
Liles Morris Ltd
Chartered Accounlanls
& Statutory Auditors
First Floor
80 Coombe Rtsad
Surrey
KT3 4QS
Bankers
Barclays Bank PIC
CAF Bank
Websitè
wwN.cilizen5ad
nr￿Id.Or

ENFIELD CITIZENS ADVICE BUREAU
IA company limitsd by guaranteel
Dirèctors. and Trustees. Report for the year ended 31 March 2021
The trustees present their repori and financial statements for the year ended 31 March 2021. The Iruslees, who
are also the diieclor5 for the purposes of company law and who served during the year and up lo the date ol this
report are sel out on page 1. Citizens Advice Enfield. which is the operating name of Enfield Citizens Advice
Bureau Service, is both a registered charity and a cornpany limited by guarantee.
Structurg, Gov•rnance and Managgm•nt
Boaffl of Truste&s
The Board of Trustèes reports lo the Annual General Meeting of the Service. As al 31 March 2021 there were 13
Trustees who together with the Chief Executive me8t at least four times per year to make decisions concerning
the running of the servi￿. The irnplernenlalion of those deasions is dèlegat&d to the Chief Executive The sel up
ol the Board facililale5 sub-comrnittees lo be created lo make best use of the available skills. to ensure that
strong govemance structures and scrutiny arè maintained. The number of Trustee5 shall not be less than three nor
more than fifteen until olhermse determined by thirds of the members present and eligible to votè al
General Meeting. The Trustees rnay from tirne lo time appoint any member ol the charity as a truste&, either lo fill
a casual vacancy or by way ol addrtion lo their number, provided the prescribed maximurn be not thereby
exceeded.
Volunlefjffs
Citizens Advic8 Enfièld has over 55 règi$lergd volunteers who are engaged in all aspects of providing advice and
help to clients. Volunteers are integral to our work and we could not function without them. Volunteers are given
comprehensNe and extensive training and the opportunity of developing withln the Sèrvicé.
Workin
th Partners
Citizens Advi￿ Enfield has been generously sUPPOrted by various grant gwing organisations, as well as
individuals and others, donations. Particular mention must be made of the London 89iough of Enfield which
provides the key resources for the Service to continue its work. The Trustees are ever mindful of the trust that the
Councillors place in the importance and quality ol what we do within the Borough.
Trustee induGtion and trainin
New Iruslees are offered training and support In-house and are Inv((ed and trncouraged lo attend a series of short
training sessions to lamiliarise themselves wlh the charity and the context wlhin whlch11 operates. These are
held by Cits'zens Advice central offices in London.
Objectives and Activities
Obi&¢tivès
The airns of the Citizens Advice nationally are..
to piovide the advice people need for the problems they face.. and
to improve the policie5 and practices that affect people's lives.
Citizens Advice Enfield aims lo reducè inequality. depiivalion and the lack of access lo justice through a lack ol
knowledge of pe150nal rights. We provide Infomalion, advice and eduG8lion81 service5 within the London Borough
of Enfield. We believe everyone has the right to a lair chance to participate in society and we will exèrcise a
responsible influence on the development of socAal policies and services. both locally and nationally.
Citizens Advice Enfield is an independent registered charity and a Company limited by gu8r8nlee. and forms part
of the nationally recogni5ed Citizens Advice network, which consists of 300 local Citizens Advice offI￿S in
England and Wales. The service provided is free, confidential, impartial and independent. We arè not affiliated to
any political party. nor InflUen￿d by or c4)nnected to any local or central govemment department.
Actiwlies
The Trusle6s have agreed that the following strategic objectives which ara kay to the developmént of the
organisalion-.
Developing Access - The local Citizens Advice will seek lo develop new ways of providing advice services lo
ensure that wè arè accessiblè to all. This will include advicè at new outreach locations as funding allows.
Developing Sustainable Services - The Servi￿ will seek to diversify funding to sustain advice services in a
challenging economic environment_
Developing Partnership & Comrnunication - The service recognise5 that the key lo meeting the rising dtrmand
for advice is to strengthen existing parinerships and work Proactively to develop new relationships and models of
joint provision.
Developing Volunteers and Staff - The service will pri0ri115e training ol new and existing staff and volunteers so
that clients Can be assured of a continued high quality service.
Developing Funding Opportunities- The service will diversify its funding base so that we are less dependent on
funding from statutory bodies. This will include diversifying by means of c*aritable trading.

ENFIELD CITIZENS ADVICE BUREAU
IA company lirnited by guaranteel
Directors, and Trustees. Report for the year ended 31 March 2021 Icontinuedl
How activities deliverpublic benefit
Our rnain activities are described above. All our charitable activities focus on the provision of advice to the
general public and ale undertaken lo furthei our chaiitable purpose for the public benefit.
Achievements and pertomiance
Citizens Advice Enfield helped 8,438 people lo resolve over 29,000 problems this year. LoGal people were
helped to claim £516,711 in unclaimed benefits and lo manage over £3.5 million debt.
Services were maintained and actually increased in a difficult climate with the COVID pandemic.
The Service was moved lo remote working from home lor all staff and a large Investment in IT technology was
necessary to make this happen. Due lo the COVID we were forced to close one of our ￿1311 shops to save
money. The excess stock was moved lo our newly created online store.
Financial Revlèw
Citizens Advice Enfield, like many other voluntary organisalions, works hard lo give value for money with the
funding il receNes and will alway5 priorilise Ironlline services. Expenditure is regularly reviewed lo ensure cost
effectiveness We continue lo receive excellent support from Enfield Council and olher funders ancl in the corning
yèar will build on thès8 solid foundations lo explore new and innovative ways of funding and delivering services.
The diversification 15 essential as local authority funding is expected to continue lo be subject lo significant
pressure in the medium term. We are fortunate to have an outcome based strategic grant agreed for our core
setvicès from the council until 31 March 2023 and are well placed lo bid for additional project work as new
opportunities arise. This wll allow us to continue lo provide a high lèvel of SÈNi¢e and ￿MMItMent lo the local
community in a diffi￿11 dimale.
ReseNes
The Trustees have reviewed the level ol reserves, taking into a¢¢ount the ch8ngin9 financial climate for charities,
5pe¢ifically in term8 of funding for Services. The Trustees actively monitor Resources Expended to ensure
services meet the required standards and also wthin the Incoming Resources availab16. Taking this into
nsideration, the Truslees deem il nocessary lo maintain lempoiarily a higher level ol reserves than our usual
three months reserve policy.
{Nole." this decision has proved fortuitous given the COVID19 silualion in 2020121}
Risk Management
The Trustees have worked lo identify and docurnenl the major risks which impact upon our work and hav& ranked
these by likelihood and impaet.
Plannlrtg for futurè pèrlod$
We have received further funding from Trust lor London to develop the work started in 2019 on the housing policy
and advice projed which will be a major priority for the coming year. We will continue lo invest in technology and
training to ensure the Servi￿ is able lo respond lo the new way of working post COVID 19. We will continue lo
develop our work advising and supporting residents with long COVID. We will work with Enfield Connections lo
provide disability advice services. We will be building on the retail shop's online store presen￿ to ensure we are
able to continue to diversify our funding base within the new post COVID environment.
Employee Involvom•nt
It is the policy of Citllens Advice Enfield that training, career development and promotion opportunities should be
available lo all ernployees. An annual staff and volunteer satisfaction survey is carried out and monthly team
m8elings and daily short briefing sèssion5 are held.

ENFIELD CITIZENS ADVICE BUREAU
IA company Irmited by gu?rants&l
Directors. and Truste•s' Report for thè yèar &nd8d 31 March 2021 Icontinuedl
stst•ment of Trustees Responsibilities
The trustees Iwho are also directors for the purpose of company lawl ale responsible lor p￿parIng the
the Annual Report and the financial slalements in ac￿rdanCe with applicable law and regu5alions
Company law requires the Trustees to prepare financial statements for each financial year. Under that law the
Tru51ees Tllust prepare the financial slalemenls in aC￿rdan¢e with United Kingdom Generally A¢¢epted
Accounting Practice (United Kingdom Accounting Standards and applicable lawl. Under company law the
Trustees must not approve the financial statements unless they are satisfied that they give 8 true 8nd fair view of
the slate of affairs of the ¢harrtable ¢ompany and ol the incoming resources and appli¢alion of resour￿$.
including the income and expenditure of the charitable company for that period.
In preparing these financial statements, the Iruslees are required lo..
al seléct suitable accounting policies and then apply them consistently.,
bl observe the methods and principles in the Charities SORP.,
cl make judgements and a¢¢ounting estimates that are reasonable and prudent,.
dl state whether applicable UK Accounting Standards have been followed. subject lo any material
departures disclosed and explained in the financial stalemenls., and
el prepare the financial slalemenls on the going ctsncein basis unless il is Inappropriate lo presume
that the ¢haril8ble ￿MpanY will continue in business
Th8 Trustee5 are re5pon5ible for keeping adequate accounting records that are suffiaent lo show and explain the
charitable company'5 Ir8n5actions and disdose vrith reasonable accuracy at any time the financial position of the
charrtable company and enable them to ensure that the finanaal statements comply with the Companies Act 20Cf.
They are also responsible for safeguarding the assets ol the company and hence for taking reasonable steps for
the prevention and detection of fraud and other irregularities.
The Trustees are resp¢)n$iblè for tha mainlenance and intergrity of the corporate and financial inforrnation included
on the charitable company's website Legislalion in the United Kingdom governin9 the preparation and
disseminalion ol financ]al statements may differ from legislation in other jurisdictions.
The Trustees confirrn that so far ag they a￿ awa￿. the￿ is no relevant audit information {as defined by section
418131 of the Companies Act 20061 of which the charitable company's auditors are unaware. They have taken all
the steps that they ought lo have taken 8$ Tiuslees in order to make themselves aware of any relevant audit
information and to establish that the charitable company's audrtors are aware of that infortnalion.
This report has been prepared in accordance wth the provisions applicable lo cornpanies enlilled lo the small
mpanies exemption.
Approval
This report was approved by the board of directors and trustees tsn 27 October 2021 and signed
on its behalf by..
J Hopwood
chaim￿l￿Trustee

INDEPENDENT AUDITORS REPORT TO THE MEMBERS OF
ENFIELD CITIZENS ADVICE BUREAU
{A company Ilmited by guarantsel
Oplnion
We have audited the finanaal statements of Enfield Citizens Advice Bureau Ithe'charitable compan1} for the year
ended 31 March 2021 which comprise the Slalernent of Financial Aclivilies, Balance Sheet, Cash Flow Slalemenl
and notes to the financial statements, including a summary of significant accounting policies. The financial
reporting fiamewoik that has been applied in their preparation is 8pplicable law and United Kingdom Accounting
Standards. including Financial Reporting Standard 102 Th& Financial Reporting Standard applicable in the UK and
Republic ol Ireland (United Kingdom Generally Accepted Accounting Pracli¢e).
In our opinion. the financial statements..
give 8 true and fail view of the stale of the charitable company's affairs as at 31 March 2021 and of its
incoming resour¢es and application of resources, including ils intxjme and expenditu￿. for the year
then ended.,
have been properfy prepared in accordance with United Kingdom Generally Accepted Accounting
Practice.. and
have been prepared in accordance witrh the requirements of the Companies Act 20L￿.
Basls for opSnlon
We conducted our audit in accordance with International Standards on Auditing IUK)IISAslUKI and applicable law.
Our responsibilities under those standards ar$ further described in the Auditor's re5pon5ibi1ilies for the audit of the
financial statements section of our report. Wtr are independent of the chaiilable company in accordan￿ with the
ethical requirements that are relevant to our audit of the financial slalemenls in the UK, induding FRC'5 Ethical
Standard. and we have fulfilled our other ethiral responsibilities in accordance wlh these requirements. We
believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial slalernenls. we have concluded that the Iruslees, use of the going concern basis of
a¢counting in the preparation of the financial slalements Is appropriate. Based on the work wo have perforffled, we have not
identified any material uncertainties relating to events or conditions that, individually or colleetively, may cast
significant doubt on the enlily's ability lo continue as a going concern for a period ol at least ￿e1ve months from
when the financial statements are aulhorised for issue. Our responsibilities and the responsibilities of the Iruslees
with respect lo going (xjncem 8re described in the relevant sections of tis report.
Other information
The other information comprises the infomiation included in the annual report other than the financial statements
8nd our 8udilorf8 report thei8on. The Iruslees are responsib￿ for the other infoirnalion contained within the
annual report. Our opinion on the financial slatements does not ¢over Ihts olhei infomalitsn and. except lo the
extent otherwise explicitly slated in our report. we do not express any form of assurance conclusion Ihereon.
our re5ptsnsibilily os lo lead the other infornialion and, in doing so, consider whether the oler information is
materially inconsistent with the financial statements or our knowledge obtained lin the course of the audit or
otherwise appears to be materially misslaled. If we identify such material inconsistencies or apparent material
mis518lernen15, we are required lo deletmine whether this gives rise to a tnalerial mi551alemenl in the finanrial
staternenls themselves. If. based on the work we have performed, we ¢onclude th81 there is a material
rnisslalemenl of this other information, we are required to report that fact.
We have nothing lo report in this regard.
Opinions on other matter8 pre8¢ribed by Companies Act 2006
In our opinion. based on the work undertaken in the course of the audit..
the information given in the trustees. report, which includes the directors. report p￿pared for
company law purposes, for the financial year for which the financial statements are prepared
is consistent with the financial statements., and
the direclor5' report included within the Iru5tees' report has been prepared in accordan
with applicable legal requirements.
Matters on which we are required to report by exception
In light ol the knowledge and understanding of thè charitable eompany and ils ènvironrnènt obtsined in th& eouise
of the audrt, we have not identified Tnal8ri81 misslalerllents in the Trustees, report. We have nothing to report in
respect of the following matters in relation lo which the Companies Act 2006 requires us lo report to you. if in our
opinion..

INDEPENDENT AUDITORS REPORT TO THE MEMBERS OF
ENFIELD CITIZENS ADVICE BUREAU
IA company limlted by guarantee)
(Continuadl
Matters on which we are required to report by exception Icontinuedl
adequate accounting records have not been kept., or
the financial slalemenls are not in agreement with the accounting records and retums,. or
certain disclosures of Trustoes, rernuneration specified by law are not made., or
we have not received all the information and explanations we require for our audit,. or
the Truslees were not enlilled lo prepare the financial slalemenls in accordance with the small
ornpanies iegime and lake advantage of the small companies. exemptions in preparing the Tru51ees
report and frorn the requirement to preparè a stratègic report.
Responsibilities of the trustees
As explained more fully in the tIU5tÈe3 responsibilities statement sel out on page 4, the trustees (who are also the
directors of the charitable company for the purpose5 of cornpany lawl are responsible for the preparation ol th
rinancial statements and lor being satisfied that they give a true and fair view, and for such internal control as the
trustees determine Is ne¢essary Its enable the preparation of financial statements that are free from material
misSt8lerrent. whether due to fraud or error. In preparing the linanclal statements. the trustees are responsible for
assessing the charitable company's ability to ¢onlinue as 8 going concem, disclosing, as applicable, matters
ielaled lo going Con￿[￿ and using the going concern basis of accounllng unles5 the Iluslees either intend to
liquidate the charitable company or to cease operatsons or have no reall811¢ allernatbve bul lo do so.
Auditorfs responsibiliti¥$ for the audit of the financial statements
Our objectives are to obtain reasonable assuiance about whether the financial slalements as a whole are free
frorn material misslalement, whether due lo fraud or error, and to issue an auditor'5 re￿rt that includes our
opinion. Reasonable assurance is a high level of assurance, but Is not a guarantee that an audit conducted in
accordance with ISAS IUKI will always delect a material misstaternent when it exists. Misstatements can arise
from fraud or error and are considered material if. Individvally or in aggregate, they could reasonably be expected
lo influence the econornic decisions ol users taken on the b8sis of these financial staternents. Irregularities,
including fraud, are instances of non-￿mplIance with laws and regulallons. We design procedures in line with our
responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fiaud. The
extent to which our procedures are capable of detecting irregularities, including fraud is detailed below..
Understanding the legal and regulatory framework appli¢ablo lo the entity and how the entity is
complying with that framtrwoik.,
Law5 and regulations identified as being of significanca in the ￿￿text of the entity.,
Assessment of the susceptibility ol the enliW5 financial statements lo material misstalomgnt,
induding how fraud might occur.,
Our assessment tsking into account the scope and nature of the entty's 8ctivilies in the effectiveness
of its ¢onlrol environment and compliance with the laws and regulations.
Use of our report
This report is made solely lo the charitable corllpany's mernbers, as a body, in accordance with Ghapler 3
of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might slate to the
ch8ritable Company's members those matters we are required to slate to them in an audilorfs report and for no
other purpose. To the lullesl extent permitted by law, we do not accept or assume responsibility lo anyone other
than the charitable company and the charitable companys members as a body. for our audrt work, for this report.
or for the opinions we have fomied.
Alison Sanderson FCA
Senior Slalulory Auditor, for and on behaK of
Liles Morris Ltd
Chartered Accountants & Slalulory Auditors
First Floor
80 Coombe Road
Surrey
KT3 4QS
Date..
2021

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guarantee)
Statèment of Financial Activities
For the year ended 31 March 2021
UnrestTi¢ted Designated Restricted
Fund5
Funds
Funds
Total
Funds
2021
Total
Funds
2020
Notes
Incomlng Rosourcos
Donations
Charitable Acllvilles
Other Trading Aclivthes
Government Grants- Job Retention Scheme
Investment Income- Bank Inlgrgst
Other Incorne
Totsl incoming resources
7,038
412,072
68,380
18,447
2.038
7,038
1,132.211
68,380
18.447
2.038
2,468
884.423
142.631
720,139
2,699
9.055
1.228,114 1,041,276
507.975
720,139
Resources Expended..
Charitable activities
$07,852
804,543
1,112.395 1,000.370
Total regources expended
507,852
604.543
1,112,395 1,000,370
Net IncomellOut90ing1 Resources
before transfers
Transfers btheen funds
123
115,596 115,719
40,906
Net movement in fundslNot Incom81
lèxpènditurel for the year
Balan￿ brought forward at
1 April 2020
309,406
150,01
16.249 475.S55
434,749
Balance Carrlèd Forvlard
13
309,529
150,0
131.845 591.374
475,65S
The notes on pagès 10 to 16 form part of these accounts

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guarantee)
Balance Sheet at 31 March 2021
Notes
2021
2020
Fixed Assets
Tangible assets
4,833
7.250
Current Assets
Dèbtors
Cash at bank and in hand
10
100,760
692,673
793.433
59,282
603,124
662.406
L&ss Cr•ditors.' Amounts falling due
withln one year
Net Current Assets
Total A¥s8ts Less Current Llabilities
103,740)
1122,774
689,693
694,526
539,632
546.882
Less Creditors.. Amounts falllng due after
more than one year
12&15
1103,1521
171.2271
Net Assets
591,374
475,655
Fund5
Unrestricted & Designated funds..
Contingency funds
Designal&d funds
General funds
120,000
150,000
189.529
459,529
120.000
150,000
189,406
459.4C6
Restncted fund
13
131,845
16,249
Total Fund8
13
591,374
475,655
The financial Statements are prepared in ac￿rdanCe with the special provisions applicatile to companies
subject lo the small companies regime.
These financial statements were aulhorised by the Trustees on 27 October 2021, and were signed
on their behalf by..
J Hopwood
ChalmianlTrust¥e
Rodin
Tr*asurer￿rustee
The notes on page$ 10 to 18 form part of these accounts

EIYFIELD crrizENS ADVICE BUREAU
CASHFLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2021
P4ote
2021
2020
P4et cash inflowl{outflow) from operatlng aetivlties
87,511
48,590
Return5 on investmen¢5 and servicing of finance
17
2,038
2,699
In¢r¢asel(decreast) in eash in the period
Reconciliation of net cash flow to movemcnt In
net debt
Increasel(decrease) in cash in the period
18
Movement in net debt in the period
CAsh and Cash Equiv8lents 8t tb¢ stgrt of th¢ Year
89,549
51,289
551835
Cash And Cash Equivalents at the end of the Year
The notes on pages l 0-16 forn) part of the accounts

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guaranteel
Notes to the accounts for the year èndod 31 March 2021
Accounting PoliGie$
lal
Basis of preparation
These financial statements have been prepared under the historical cost convention. The
rinanual slalements have been prepared in accordance with the Accounting and Reporting by
Charities.. Staternenl ol Recommended Piactice applicable to charities preparing their
accounts in accordance with Ihe Financial Reporting Standard applicable in the UK and
Republic of Ireland IFRS1021 (effective 1 January 20151-IICharities SORP IFRS1021},
the Financial Reporting Siandaid applicable to the UK and Republic of Ireland IFRS1021,
and the Companies Act 2008.
The Charity meets the definition of a public benefit entty under FRS102. Assets and
liabllilles are initially recognised at historical cost or Iran5ilion value unless otherwise slated
in the relevant accounting policy nolelsl
The financial slalemenls have been prepared on a going concem basis. In ariiving at this
conclusion the Iruslees have taken into account any rnalerial vn¢ertainties that may affect the
charity's ability lo continue as 8 going eoncèrn. The period covered by this assessment is at a
minimum level of 12 months from the date of the approval of th8 accounts.
Incoming rgsourcès
Voluntary income including donations, girts and grants that provide core funding
or are of a general naluie are recognised where there is entitlement, certainty ot receipt and
the arnounl can be tneasurèd with suffiaent realiability. Such income is only deferred when..
Thè donor specifies that the grant or donation musl only be used in future
accounting periods., or
The donor has Imposed condrtions which must be met before the charity has
unconditional entitlernent.
Investment income Is reeognised on a receivable basis.
Income from charitable activities includes incorlle r￿1Ved under ¢onlra¢t or where entitlement
to grant funding is subject to specific performance conditions is recognised as earned (as the
ielated goods or setvices are provided). Grant income included in this category provide5
funding lo support performance activities and is recognised where there is entitlement,
cèrtainty of receipt and Ihe amount can be rneasured with sufficient reliability.
Resources expended
Re50ui¢8s èxpènded are included in the Statement ol Financial Activities on the accruals basis
inclusive ol VAT which cannot be recovered. Charitable expenditure comprises those costs
incurred by the charity in the delivery of ils activities and services for ils beneficiarie5. 11 includes
both costs that can be allocated directly lo such activities and Ih05e cos15 of an indirect naluTe
necessary lo support them. Support C051s are Ih05e cos15 incurred directly in support of
expendrture on the objects of the charity and indude proje¢t management.
Tangible fixed a¥¥ets and depreciatign
Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is
provided at rates calculated to write off the cost less residual value of each asset over ils
expected useful life as follows..
Flxtures, fittings and equipment- 25'A on cost
Funds stru¢ture
The charity has a nurnber of restricted income fvnds to a￿O￿nI for sllualions where a donor
requires that a donation must be spent on a particular purpose or where funds have been
raised lor a specific PLJrpose.
All other funds are unrestricted funds.
ifj
Pensions
The chanty operates a defined contribution scheme.
contr￿bUt10ns lo the scheme are based on applicable pension costs in the organisation
taken as a whole. The pen510n charge recoidad in the aceounls19 the amount of
contrfbutlons payable in the accounting year.
10

ENFIELD CITIZENS ADVJCE BUREAU
IA company limitsd by guarant¢¢l
Notes to the Accounts for the year ended 31 March 2021
ifj
Pensoons Icontdl
The org8nisalion also participates in a multi-employer defined benefit pension scheme.
Details lo this are in note 15 and the annexe lo the accounts.
Debtors
Trade and other debtors are recognised al the settlement amount due after any trade discount
offered. Prepayments are valued at the amount prepaid nel of any trade discounts (lue.
Ihl
Cash at bank and In hand
Cash al bank and in hand indudes cash and short term highly liquid investments in deposrts
or similar aceounts.
Cr•ditors and provisions
Credit015 and provisions are reeognised where the charity has a present obligation resuEting
from a past event that will probably result in the transfer of funds lo a third party and thè
amount due lo settle the oblig81ion ¢an be measured or estimated reliably. Creditors and
provisions are normalty recognised 81 their settlement amount after allowing for any trade
dis¢ounl$ du&.
21
Charitsble A¢tivitiÈJ
Unrestricted Restricted
funds
funds
2021
Total
2020
Total
L.B. Enfield- Core
L.B. Enfield-HIVIAid5 Pioject
L.B. Enfield- Brexit Projeci
L.B, Enfield- Disability Project
L.B. Enli@Id-Childrens Centre
L.B. Enlield - COVID 19 Fund
L.B. Enfield-Housing Projèct
The Mary Kinross Trust
National cit￿en$ Advi¢e-Energy
National Citizens Advi¢e-Help lo Claim
National Citziens Advice-windrush Project
National Citizens AdviTr-BEIS
National Citizens AdvI￿-WebChaI
The Mercers Trust
Enfield Connection5
Tharlles Water Trust
Th& Henry Smith Charity
Enfield Voluntary Action-Debt Advice
Enfield Voluntary A¢tion-GP Outreach
RSA Trust
Big Lottery Fund Grant
Big Lottery Lottery-COVID 19 Responsg
PJK Trust
North Middx. Hospilal-HIV Project
Chiislian Action
Hotne OffiTr-8rexit Project
Home Offi
Trust for London
Trust for London-COVID Response
Old Enlield Charitable Trust
Thomas Deane
Enfield Community Transport
Romeera Foundation
Over 50,5 Forum
Power 2 Change-Life After Loss
HMRC- JRS Grants
Other Grants
340,￿0
340.OW 340.000
33,912
48,000
28.500
45,000
35,000
28,500
45,000
35.0
28,500
45,000
34.572
24,999
36,500
7,500
6,360
9,505
147,836 144,654
975
1,365
4,000
4.838
14,000
31,000
34,544
40,000
31,594
40,01
8,000
27.295
9,051
34.572
24,999
36.500
8.3eO
147.836
975
4,000
4.838
14.000
31,000
34,544
40,000
31,594
40,000
8,000
27.295
9,051
14.000
48,198
31,665
e,0
27,295
10,000
10.000
12,657
16,000
13,406
24,054
16.OQX)
13.406
24.054
8.000
24.000
25,0
9,580
17,01)0
7,OfX)
7,606
25.000
9.580
17,000
7,000
7,608
17.000
2.392
9,329
2,575
67,499
67,499
18,447
1,WO
18.447
1,000
876
430,519
720,139 1,150.658 8e4.423

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guarantsel
Notes to the Accounts for the ytrar •ndod 31 March 2021
31
Other Tradlng Activities
Unrestricted
funds
2021
Total
2020
Total
Charity Shop Income
68,380
142,631
41
Costs of ¢haritable actlvlties- by fund type
Unrestricted Restricted
funds
funds
2021
Total
2020
Total
L.B. Enfield - Core
L.B. Enfield-childrens Centre
L.B. Enfield-Housing Project
L.B. Enfield - Disability Project
L.B. Enfield - Brexit Project
National Citizens Advice-Energy
National Citizens Advice-Help to Claim
National Citizens Advice-windrush Pioje
Christian Action Housing
HIV/Aids Project
TB Project
Enfield Connections
EnfiÈld Voluntary Action-GP Outreach
Enlield Volun18ry Actlon-Debt Advice
Thames Water Trust
Rorneera Foundation
Big Lottery Fund Grant
Big Lottery Lottery-COVID 19 Respons8
National Citizens Adviee-webchat
Tru51 lor London-COVID Response
Trust lor London
RSA Trust
Charty Shop Operation81 Costs
The Henry Srnilh Charity
PJK Trust
The Mercers Trust
Over 50's Forum
Old Enfield Charitsble Trust
Power 2 Change-Lif8 After Loss
Horne Office-BreMI ProJe¢t
Horne Offi¢e
Enfield Community Tiansport
Other Grants
394,791
394,791 339,359
43,164
41,565
20,520
25,922
25.279
43.164
20,520
25,922
25.279
28,500
48,OCLI
4,812
147,569 143,754
1,365
11,9
41,547
7,5
48,198
147.569
11.259
22,154
11,2S9
22,154
31,000
40,000
15.310
33.887
31.000
40,000
15,310
33,887
31,665
11,539
27,295
27,295
1,900
1,900
1,900
2S,000
3,771
27,295
1,900
1.900
1,900
25,000
24,OCX)
3.771
8.000
113,Cf1 128.883
39,057
113,061
39,057
7.549
14,0
2,575
17,000
14.000
14,000
17.000
36,823
14,417
17.000
36,823
14.417
8,000
2.392
876
5.416
5,416
507,852
604,543
1.112.395
1.000,370
12

ENFIELD CITIZENS ADVICE BUREAU
IA company limitèd by guarantee)
Notss to thè Accounts for th* ye•r ended 31 March 2021
51
Co$ts of charitsble activities . by acdvlty
Grant Fundingl
Operational
Sorvi¢g$
2021
Totsl
2020
Total
Cor8lOp&rational and General
Advisory SeNices
Project Spe¢ific Advisory Services
Charity Shop Costs
Governance Costs (Note 6)
381.595
604,543
113,061
13,196
381,595
604.543
113.ffi1
13.196
335,418
522,095
128.883
13.974
1.112.395
1.112.395
1,000.370
61
Govemance
Unrèstri¢t¢d
funds
2021
Total
2020
Total
Auditors Remuneration
Accountancy Charges
Legal & Profe55ion81 Fees
Meeting and AGM costs
3,240
9,760
196
3,240
9,760
196
3.000
8,750
1,978
246
13,974
13,196
81
staff costs
2021
Total
2020
Total
Wages and salaries
Social security costs
Pension costs
760,680 728,831
62,503
52,487
55,348
16,43S
878,531
797,754
No employee received emoluments of more than £6D,00012020'. Nil}. No Iruslee received any
remuneration in respect of their role as Iru51ee. The average rnonthly number of full lime equivalent
employees was 31 12020.. 301. This Includes the GEO. four rnanagers12020". 41 and 26 Project &
Support s18ff12019.' 251 The key rnanagement personnel of the charity comprise the Trustees and the
Chief Executive Officèr.The lolal employee benefits of the key managernent personnel of the charity
were £40.79412020". £45.8831..
91
Flxed Assots
Flxtur•$.
Flttlnys &
Equipment Total
Cost
At 1 April 2020
Additions in year
At 31 March 2021
81,972
81,972
81972
Depreciation
Al 1 April 2020
Charge for the year
At 31 March 2021
74,722
2,417
74.722
2.417
N8t Book Value 31 March 2021
4,833
Nel Book Value 31 March 2020
7.250
7.250
13

ENFIELD CITIZENS ADVICE BUREAU
Notes to the a¢¢ounts for th8 year endod 31 March 2021
101
Debtorn
2021
2020
Trade Debtors
Other Debtors and Prepayments
49,632
51,128
100.760
11.675
47,607
59.282
111
Creditors: Amounts due withln one year
Trade Creditors
Other Creditors
Accruals and Deferred Income (Refer Note 191
15.711
1.314
18.507
17,527
69.522 103.933
103.740 122,774
Credltors.. Amounts morn than onè yèar
Pension Liability (Refer Note 151
103.152
71.227
131
Restricted Funds
Movèment of Resources
Incoming
Outgoing
Transfer (toll
from
Unrestricted Balance
Funds
3110312021
Balance
0110412020
L.B. Enlield-HIVIAids Project
L.B. Enlield Childrens Centre
L.B. Enfield - Brexit Project
L.B. Enlield- Disability Project
L.B. Enfield- Housing Project
National Citizens Advicé-Enèrgy
National Citizens Advice-
Help to Claim
Nation81 Citizens Advice-
Windrush Project
National Cilien5 Advice-BEIS
COVID Response Grants
The Henry Smith Charity
Thames Water Trust
Christian Action
Enfield Community Transport
Power 2 Change-Life Aft&r Loss
Home Office-Brexit Project
RSA Trusl
Big Lottery Fund Grant
Enfield Voluntary A¢tion-Debt Advic&
Enfield Voluntary Action-
GP Outreach
Enfield Connections
Thomas Deane
The mer￿rS Trust
North Middx.Hospilal-HIVPioject
Trust for London
Old Enlield Charitable Trust
2.365
3.435
2,3e5
5,271
9.721
2,578
4,479
11,053
45,000
35,000
28.500
24,999
8,360
43,164
25,279
25,922
20,520
4,693
900
147,836
147,569
1,167
975
4,000
23,469
40,000
34,544
13,406
7,608
67,499
24,054
8,000
27,295
31,594
975
4.000
17,769
5,700
39.057
33,887
11,259
5,416
36,823
14,417
3,771
27,295
15,310
2,256
2.913
2,808
2,192
30,676
9,637
5.706
1,477
16,284
40,000
31,000
7.000
14.000
16.000
25,000
17,000
720.139
40,000
31,000
7,000
14.000
15.154
25,000
17,000
604.543
846
462
462
16.249
131,845
Unrestricted Designated Re¥tricted
Funds
Funds
Funds
Total
Tangible Fixed Assets
Net Current Assets
4.833
302,633
307,466
4,833
584,478
5e9,311
150.000
150.000
131.845
131,845
14

ENFIELD CITIZENS ADVICE BUREAU
Not9$ to thg ac¢ounts for th• year ended 31 March 2021
141
Detalls of funds
nrestftGtecl Fund
The General Funds of the Charity are for the provision of advice lo clients in relation to their rights
responsibilities and services available lo them.
The Contingency Fund has been created for the purpose of reserving funds for erneigencies and
unforseen expenditure.
Desi
naled Funds
The Designated Fund was previously set up tts provide for future expenses relating to premises
and IT requirements.
Restrict&
Fun
HIVIAid$ and TB Worker Fund - Specialist outreach advice at the North Middle5ex Hospital and
other community locations.
Childrens Centre- Advice and infotrllalion lo families with children under 5 years old.
National Citizens Energy ProSèct- The provision of specialist support across London around entrrgy
savings issues
Tham88 Water- The provision of money advice lo Tharnes Wat8r customars.
RSA Tru5t- Outreach advice al Ordnance Road Library. North London Geneial Advice.
National Citizen5 Advice Help to Claim- Support for people in the early stage5 of a Universal Credit clairn.
from application to first payment.
L.B. Enfield IDIsobility Projfr¢tl- Advice for disabled people.
Th8 Mercor8 Trust. welfa￿ advice for North Enfield Foodbank.
Old Enfreld Charitable Tru8t IOECTI . Money and debt advice.
Big Lottery Fund Grant- Universal Credit clairnant5' advice on benefits and debt.
Trust for London - Housing advice.
L.B. Enfield (Brexit Project) - EU settlement and pre settlement application.
Oth¢r Proje¢ts and Operational Grants - A range of vital funding was received from charitable trust
funders to contribute to various aspects of our work, including training lor volunteers. support for our
PTO bono legal advice rota and money advice.
P•nsron and other post retirement bonefits
The charity participates in the National Association of Citizens Advice Bureaux Pension and Assurance
Plan119911 which is a funded defined benefit arrangernent.
The employers operate a defined benefit scheme in the UK. This is a separate trustee-administered
fund holding the pension scherne assets to meet long-term pension li8bililies.A full actuarial valuation
was carried out at 31 Mar¢h 2021 by a qualified independent actuary. based upon membership data as
8131 March 2019. sponsoring employer. The major assumptions used by the actuary and details of the
scheme aTe in the schedules annexed lo these accounts. The schedules do not form part of the
audited finanaal statèments. The annual contributions by Enlield Gilizens Advice Bureau is £6,000.
The liability lo the organisation is as noted in Nolts 12 in the accounts.
15

ENFIELD CITIZENS ADVICE BUREAU
NOTES FORMING PART OF THE FINANCIAL STATEMENTS
Notc
16
RECOP*CILIATION OF THE NET IOUTGOINGI/INCOMING RESOURCES TO NET CASH
INFLOWI(OUTFLOW) FROM OPERATIIYG ACTIVITIES
2021
2020
Net (outgoing)lincoming resources
Dcpr¢ci2tion ch3rgcs
Interest received
{Increase)/Decrease in debtors
{Decrease),qncrease in creditors
Fixed Assets Additions
115,719
2,417
{2.038J
141,478)
12,891
40,906
2,416
(2,699)
(9,300}
26,933
(9,6661
Net cash inllowl(outflow) from operating activities
ANALYSIS OF CASH FLOWS FOR HEADINGS NETTED IN THE CASH FLOW
STATEMENT
17
2021
2020
Returns on investrnents and servicing of finance
Interest received
699
Net cash inflow for return5 on inve5trnents and 5erviciDg
of finaThce
ANALYSIS OF CHANGES IN CASH AND CASH EQUIVALENTS
At 1.4.20
Cash flow
18
At31.3.21
Net Cash..
Cash at bank
Total
19
ANALYSIS OF DEFERRED INCOME
(Grants received deferred over the life of the project5)
Edmonton Unitcd Charity
Enfield Voluntary Action (EVA)
Thames Wat¢r-I rust
L B Enfield- Training Matter
PJK Charitable Trust
Thoma5 Deane Trust
The Mercers Trust
L B Enfield- HUBIWAS14
Enfield Community'fransport
Pow¢r 2 Change - Life After Loss
The Old Enfield Charitable Trust
RSA Trust
Enfield Voluntary Action-Benefits Advi
Co-op Community Fund
Other Projects & Operational Grants
2021
2020
12,072
12,072
10.000
3,664
5,000
3,664
5,000
7,000
7,000
5,000
7,608
7.000
5,000
7.501
4,250
8,000
8.000
7.000
2.674
3.069
2.674
3202
60,980
75,470
16

FRS 102 d18closur88 lor the 12 months 8nded 31 March 2021
Pènslon c08t noto
Cth"Trns Advice Ilhe Principol Employen operate$ a defi￿d benefrt sd)eme I'lhe Plan? in the UK which provides both pensions in
retirement and death b8n8fi1s to members. Pension benefits are relaleij to the fflember5' final salarie5 al retirement and Iheir lerylh
of serviGe al the date they retired or left pensionaNe sÈrvir*. Thè Plan dosed 10 future attrual on 31 Marth 2008. Plan also
contsins some money purotha$e AVC$ and prote¢ted rights fund8, which a￿ not induded in Ihe$e di$¢k)$ure$.
In accordanr* wlh Ihe $chedule of coniribulions in forte over ts 2021r22 accounting year. the contributions io the pian forihÈ year
enOiTrJ 31 Msrch 2022 are extected lo be £2,579,000. which inclulley £2,279.000 Iow8rds the Llefiol and £3LKI.000 as an 8llow8nce
for 8dmini8lration expen8es and all scheme levies.
The Plan is a ￿giste￿d scheme under UK legislation. The Plan 15 subject lo Ihe 5thme funding requiremen15 oullineil in UK
189islaiion. The Plan Ss govemed by the Plan's Trust Deed 3nd Rules ¢aled 4 April 2011. The Trustee is re5PQn5ib* for the operatson
and Ihe governance of the Plan. induding making ¢eci51ons regarding the Plan's funding Invesltnent slralegy lallhough they are
ulred lo consutt the Prfndp81 Employer).
A full actuarial valuatiDn Dfthe Plan was ratried out a$ ai 31 March 2021 by a qualified indèpÈndeni actuary. based UPDn
membership data as al 31 March 2019. allowng for as5ume¢ rnembership movements overthe period frorn this date, a5 well ds any
actual transfeis out or Iriwal commulatsons overlhe pericny.
The most recent fomiai actuarial valuation of the Plan was as at 31 March 2019 and revealed 8 fundlro deficll of £68,501,WO. In the
recovery ￿an agreed followng the valuation, the Principal Employer and other partiopaling etnployer5 agreed tD pay deficit ￿d￿cb0n
coniribthions of £2,279.000 per annum wlh the view lo elminsling Ihe deficit by 31 March 2037.
The liabilities of the Pl8n are based on Ihe current value ol expected benefit payrnenl ca5hflow5 to members of the Plan over the
ne￿ 60 or more yea￿. The average duration of the liabilille8 is approximalety 16 years.
The Plan Is exposed lo aclugri81 risks such as market linve51rnenll risk. Intere51 rate Dsk. infiatK)n n5k, currency r￿K and longevity
The major 88sumpUon8 used by th8 &ctuary w&re (ln nomlnol temisl as follows..
Atsat
3110312021
Asat
3110312020
DL8counl rale
2.10%
3.30%
2.80%
2.80%
2.40%
2.80%
2.00%
2.00%
Revaluabon of defetred pènsions in excests of GMP
Pension In payment increases of..
CPI or 5% p.a. if les5
CPI infialion since rel1￿ment or S% p.8. compound If less
CPI or 3% p.a. if le55
ommutation of pension for cash al retirement
2.80%
2.80%
2.50%
75% of HMRC maxiTnum
2.00%
2.00%
1.90%
75% of HMRC maxitnum
A8at
3110312021
Asat
3110312020
A￿urned life expectsnGies on r*tlT¢mont at agè 6$ are..
Retiring today- Malas
Relinng today- Females
Reliring in 20 years lime- MaleÈ
Retiring in 2D years time- Female5
21.2
21.2
24.1
22.6
256
22.6
25.7
Value at
3110312021
£ODO$
Value at
3110312020
£OOOs
The assets In the Plan wèrè-.
Mulli 858el fund5
Struclured Equity
Cash
FdlTvdlye of Plan assèts
72.995
24,849
1,509
99,353
61.086
24,279
The actual return on assets ov8r tho porfod wa8..
14.282
188
Present value offunded obligations
Fairvabue of Plan a$$et$
Surplus11d￿¢lt) In fundod 8¢homo
161.415
99,363
140,310
85.959
S4,3SI

Present Value of unfunded oblKJations
Unrecognised actuarial gains Ilosseg)
Adju5tfflent in respect of asset ceiling antl minimum funding requirèm(
Not Il¥bllMy In balan¢• $heot
62,062
54,351
Roconcillation of oppning •nd ¢1o$lny balan¢es of th¢ pr8$¢nt of th¢ dèfined benèrrt obllgation
3110312021
£0005
3110312020
£0005
Benefit obligalion al beglnnlng of year
Current Sery1￿ c051
Inieresi cost
Contributions by Plan participants
Actuariallgainslllosses
Benefits paid and expenses
Past seNice cost
Selliements
Business combinatlons
ExJ)ange rate
Bonofit obllgatlon at and of year
140.310
652
3.322
144,378
3.549
21.568
14.4371
12.8231
15.6801
161415
140310
Roconclllatlon of openlng and closlng balances of thA lalr valu• of Plan a¥¥ets
3110312021
£0008
31M1312020
£OOOs
Fair value of PLgn &58ets al beginnlng of year
Interest income on Plan asseis
Retum on a55ets. exduding intere51 income
Conlribulions by employers
Conlribulions by Plan p8rticipanls
Benefits paid and expenses
Bu$ines$ tombin81ions
Setllemenls
Exchange rate
Falr value of Plan assets 4t end of yoar
85.959
2.052
12,230
3.549
88.882
2.183
11.9951
2.549
14.4371
15,6601
Tho amounts racogt)18od In proflt or lo￿..
3110312021
£OOOs
3110312020
£OOOs
Service cosl- I￿￿V(lIng current and pa515ervice cost5, and 5ettlemenl
Servlc8 ￿$t- admlnSstrallve cost
Net interest on the nel defined i￿r£frt liability
Total èxponso
652
1.270
1.36
R¢mèa8ur8mènts of tho not dofined bandlt Ilabllty la86Ot) to bo Shown In OCI..
3110312021
£OOO$
3110312020
£OQOs
Actuark81 Igainsinosses on the li8bilrtle$
Return on 35sets. excluding inlerÈsi income
Changes in the effeth of the asset ￿lling exduding Interest In￿Me
Total remo88urement of th8 not doflngd bongfit Ilabllty la¥￿1) to
shown In OCI
21,568
112.2301
12,8231
1.995
828

ENFIELD GITIZENS ADVICE BUREAU
IA Company Limited by Guarantèèl
No.. 3626139
REGISTERED CHARITY NUMBER 1072841
TRUSTEES REPORT AND FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2021

ENFIELD CITIZENS ADVICE BUREAU
IA Company limited by guarantee)
Contentg
Page
Legal and Adminislralive Information
Trustees, Report
2to4
Audltors Roport to the Trustees
5t06
Statement of Financial Activities
B818nce Sheet
Cash Flow Statement
Notes lo the Financial Statements
10t016

ENFIELD CITIZENS ADVICE BUREAU
IA Company limited by guarantee)
Oirectors and Trustees..
J G HopW￿d (Chairman)
R Choudhury
C Byamukama
M Rodin Cfieasurerl
J Hecker
J B Steven 13 August 20211
A Chakrabority
J P Daniel
T Edghill
A Shah
E D Appleby
J J Donnelly
l D Bames tro 13 August 20211
Secretsry and Chief Executive
N Anyanwu
Company Registration Number
Charity Registration Number
3626139
1072841
Registered Office
Unil 3
5 Vincent House
2e Nags Head Road
Enfield
EN3 7FN
Auditors
Liles Morris Ltd
Chartered Accounlanls
& Statutory Auditors
First Floor
80 Coombe Rtsad
Surrey
KT3 4QS
Bankers
Barclays Bank PIC
CAF Bank
Websitè
wwN.cilizen5ad
nr￿Id.Or

ENFIELD CITIZENS ADVICE BUREAU
IA company limitsd by guaranteel
Dirèctors. and Trustees. Report for the year ended 31 March 2021
The trustees present their repori and financial statements for the year ended 31 March 2021. The Iruslees, who
are also the diieclor5 for the purposes of company law and who served during the year and up lo the date ol this
report are sel out on page 1. Citizens Advice Enfield. which is the operating name of Enfield Citizens Advice
Bureau Service, is both a registered charity and a cornpany limited by guarantee.
Structurg, Gov•rnance and Managgm•nt
Boaffl of Truste&s
The Board of Trustèes reports lo the Annual General Meeting of the Service. As al 31 March 2021 there were 13
Trustees who together with the Chief Executive me8t at least four times per year to make decisions concerning
the running of the servi￿. The irnplernenlalion of those deasions is dèlegat&d to the Chief Executive The sel up
ol the Board facililale5 sub-comrnittees lo be created lo make best use of the available skills. to ensure that
strong govemance structures and scrutiny arè maintained. The number of Trustee5 shall not be less than three nor
more than fifteen until olhermse determined by thirds of the members present and eligible to votè al
General Meeting. The Trustees rnay from tirne lo time appoint any member ol the charity as a truste&, either lo fill
a casual vacancy or by way ol addrtion lo their number, provided the prescribed maximurn be not thereby
exceeded.
Volunlefjffs
Citizens Advic8 Enfièld has over 55 règi$lergd volunteers who are engaged in all aspects of providing advice and
help to clients. Volunteers are integral to our work and we could not function without them. Volunteers are given
comprehensNe and extensive training and the opportunity of developing withln the Sèrvicé.
Workin
th Partners
Citizens Advi￿ Enfield has been generously sUPPOrted by various grant gwing organisations, as well as
individuals and others, donations. Particular mention must be made of the London 89iough of Enfield which
provides the key resources for the Service to continue its work. The Trustees are ever mindful of the trust that the
Councillors place in the importance and quality ol what we do within the Borough.
Trustee induGtion and trainin
New Iruslees are offered training and support In-house and are Inv((ed and trncouraged lo attend a series of short
training sessions to lamiliarise themselves wlh the charity and the context wlhin whlch11 operates. These are
held by Cits'zens Advice central offices in London.
Objectives and Activities
Obi&¢tivès
The airns of the Citizens Advice nationally are..
to piovide the advice people need for the problems they face.. and
to improve the policie5 and practices that affect people's lives.
Citizens Advice Enfield aims lo reducè inequality. depiivalion and the lack of access lo justice through a lack ol
knowledge of pe150nal rights. We provide Infomalion, advice and eduG8lion81 service5 within the London Borough
of Enfield. We believe everyone has the right to a lair chance to participate in society and we will exèrcise a
responsible influence on the development of socAal policies and services. both locally and nationally.
Citizens Advice Enfield is an independent registered charity and a Company limited by gu8r8nlee. and forms part
of the nationally recogni5ed Citizens Advice network, which consists of 300 local Citizens Advice offI￿S in
England and Wales. The service provided is free, confidential, impartial and independent. We arè not affiliated to
any political party. nor InflUen￿d by or c4)nnected to any local or central govemment department.
Actiwlies
The Trusle6s have agreed that the following strategic objectives which ara kay to the developmént of the
organisalion-.
Developing Access - The local Citizens Advice will seek lo develop new ways of providing advice services lo
ensure that wè arè accessiblè to all. This will include advicè at new outreach locations as funding allows.
Developing Sustainable Services - The Servi￿ will seek to diversify funding to sustain advice services in a
challenging economic environment_
Developing Partnership & Comrnunication - The service recognise5 that the key lo meeting the rising dtrmand
for advice is to strengthen existing parinerships and work Proactively to develop new relationships and models of
joint provision.
Developing Volunteers and Staff - The service will pri0ri115e training ol new and existing staff and volunteers so
that clients Can be assured of a continued high quality service.
Developing Funding Opportunities- The service will diversify its funding base so that we are less dependent on
funding from statutory bodies. This will include diversifying by means of c*aritable trading.

ENFIELD CITIZENS ADVICE BUREAU
IA company lirnited by guaranteel
Directors, and Trustees. Report for the year ended 31 March 2021 Icontinuedl
How activities deliverpublic benefit
Our rnain activities are described above. All our charitable activities focus on the provision of advice to the
general public and ale undertaken lo furthei our chaiitable purpose for the public benefit.
Achievements and pertomiance
Citizens Advice Enfield helped 8,438 people lo resolve over 29,000 problems this year. LoGal people were
helped to claim £516,711 in unclaimed benefits and lo manage over £3.5 million debt.
Services were maintained and actually increased in a difficult climate with the COVID pandemic.
The Service was moved lo remote working from home lor all staff and a large Investment in IT technology was
necessary to make this happen. Due lo the COVID we were forced to close one of our ￿1311 shops to save
money. The excess stock was moved lo our newly created online store.
Financial Revlèw
Citizens Advice Enfield, like many other voluntary organisalions, works hard lo give value for money with the
funding il receNes and will alway5 priorilise Ironlline services. Expenditure is regularly reviewed lo ensure cost
effectiveness We continue lo receive excellent support from Enfield Council and olher funders ancl in the corning
yèar will build on thès8 solid foundations lo explore new and innovative ways of funding and delivering services.
The diversification 15 essential as local authority funding is expected to continue lo be subject lo significant
pressure in the medium term. We are fortunate to have an outcome based strategic grant agreed for our core
setvicès from the council until 31 March 2023 and are well placed lo bid for additional project work as new
opportunities arise. This wll allow us to continue lo provide a high lèvel of SÈNi¢e and ￿MMItMent lo the local
community in a diffi￿11 dimale.
ReseNes
The Trustees have reviewed the level ol reserves, taking into a¢¢ount the ch8ngin9 financial climate for charities,
5pe¢ifically in term8 of funding for Services. The Trustees actively monitor Resources Expended to ensure
services meet the required standards and also wthin the Incoming Resources availab16. Taking this into
nsideration, the Truslees deem il nocessary lo maintain lempoiarily a higher level ol reserves than our usual
three months reserve policy.
{Nole." this decision has proved fortuitous given the COVID19 silualion in 2020121}
Risk Management
The Trustees have worked lo identify and docurnenl the major risks which impact upon our work and hav& ranked
these by likelihood and impaet.
Plannlrtg for futurè pèrlod$
We have received further funding from Trust lor London to develop the work started in 2019 on the housing policy
and advice projed which will be a major priority for the coming year. We will continue lo invest in technology and
training to ensure the Servi￿ is able lo respond lo the new way of working post COVID 19. We will continue lo
develop our work advising and supporting residents with long COVID. We will work with Enfield Connections lo
provide disability advice services. We will be building on the retail shop's online store presen￿ to ensure we are
able to continue to diversify our funding base within the new post COVID environment.
Employee Involvom•nt
It is the policy of Citllens Advice Enfield that training, career development and promotion opportunities should be
available lo all ernployees. An annual staff and volunteer satisfaction survey is carried out and monthly team
m8elings and daily short briefing sèssion5 are held.

ENFIELD CITIZENS ADVICE BUREAU
IA company Irmited by gu?rants&l
Directors. and Truste•s' Report for thè yèar &nd8d 31 March 2021 Icontinuedl
stst•ment of Trustees Responsibilities
The trustees Iwho are also directors for the purpose of company lawl ale responsible lor p￿parIng the
the Annual Report and the financial slalements in ac￿rdanCe with applicable law and regu5alions
Company law requires the Trustees to prepare financial statements for each financial year. Under that law the
Tru51ees Tllust prepare the financial slalemenls in aC￿rdan¢e with United Kingdom Generally A¢¢epted
Accounting Practice (United Kingdom Accounting Standards and applicable lawl. Under company law the
Trustees must not approve the financial statements unless they are satisfied that they give 8 true 8nd fair view of
the slate of affairs of the ¢harrtable ¢ompany and ol the incoming resources and appli¢alion of resour￿$.
including the income and expenditure of the charitable company for that period.
In preparing these financial statements, the Iruslees are required lo..
al seléct suitable accounting policies and then apply them consistently.,
bl observe the methods and principles in the Charities SORP.,
cl make judgements and a¢¢ounting estimates that are reasonable and prudent,.
dl state whether applicable UK Accounting Standards have been followed. subject lo any material
departures disclosed and explained in the financial stalemenls., and
el prepare the financial slalemenls on the going ctsncein basis unless il is Inappropriate lo presume
that the ¢haril8ble ￿MpanY will continue in business
Th8 Trustee5 are re5pon5ible for keeping adequate accounting records that are suffiaent lo show and explain the
charitable company'5 Ir8n5actions and disdose vrith reasonable accuracy at any time the financial position of the
charrtable company and enable them to ensure that the finanaal statements comply with the Companies Act 20Cf.
They are also responsible for safeguarding the assets ol the company and hence for taking reasonable steps for
the prevention and detection of fraud and other irregularities.
The Trustees are resp¢)n$iblè for tha mainlenance and intergrity of the corporate and financial inforrnation included
on the charitable company's website Legislalion in the United Kingdom governin9 the preparation and
disseminalion ol financ]al statements may differ from legislation in other jurisdictions.
The Trustees confirrn that so far ag they a￿ awa￿. the￿ is no relevant audit information {as defined by section
418131 of the Companies Act 20061 of which the charitable company's auditors are unaware. They have taken all
the steps that they ought lo have taken 8$ Tiuslees in order to make themselves aware of any relevant audit
information and to establish that the charitable company's audrtors are aware of that infortnalion.
This report has been prepared in accordance wth the provisions applicable lo cornpanies enlilled lo the small
mpanies exemption.
Approval
This report was approved by the board of directors and trustees tsn 27 October 2021 and signed
on its behalf by..
J Hopwood
chaim￿l￿Trustee

INDEPENDENT AUDITORS REPORT TO THE MEMBERS OF
ENFIELD CITIZENS ADVICE BUREAU
{A company Ilmited by guarantsel
Oplnion
We have audited the finanaal statements of Enfield Citizens Advice Bureau Ithe'charitable compan1} for the year
ended 31 March 2021 which comprise the Slalernent of Financial Aclivilies, Balance Sheet, Cash Flow Slalemenl
and notes to the financial statements, including a summary of significant accounting policies. The financial
reporting fiamewoik that has been applied in their preparation is 8pplicable law and United Kingdom Accounting
Standards. including Financial Reporting Standard 102 Th& Financial Reporting Standard applicable in the UK and
Republic ol Ireland (United Kingdom Generally Accepted Accounting Pracli¢e).
In our opinion. the financial statements..
give 8 true and fail view of the stale of the charitable company's affairs as at 31 March 2021 and of its
incoming resour¢es and application of resources, including ils intxjme and expenditu￿. for the year
then ended.,
have been properfy prepared in accordance with United Kingdom Generally Accepted Accounting
Practice.. and
have been prepared in accordance witrh the requirements of the Companies Act 20L￿.
Basls for opSnlon
We conducted our audit in accordance with International Standards on Auditing IUK)IISAslUKI and applicable law.
Our responsibilities under those standards ar$ further described in the Auditor's re5pon5ibi1ilies for the audit of the
financial statements section of our report. Wtr are independent of the chaiilable company in accordan￿ with the
ethical requirements that are relevant to our audit of the financial slalemenls in the UK, induding FRC'5 Ethical
Standard. and we have fulfilled our other ethiral responsibilities in accordance wlh these requirements. We
believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial slalernenls. we have concluded that the Iruslees, use of the going concern basis of
a¢counting in the preparation of the financial slalements Is appropriate. Based on the work wo have perforffled, we have not
identified any material uncertainties relating to events or conditions that, individually or colleetively, may cast
significant doubt on the enlily's ability lo continue as a going concern for a period ol at least ￿e1ve months from
when the financial statements are aulhorised for issue. Our responsibilities and the responsibilities of the Iruslees
with respect lo going (xjncem 8re described in the relevant sections of tis report.
Other information
The other information comprises the infomiation included in the annual report other than the financial statements
8nd our 8udilorf8 report thei8on. The Iruslees are responsib￿ for the other infoirnalion contained within the
annual report. Our opinion on the financial slatements does not ¢over Ihts olhei infomalitsn and. except lo the
extent otherwise explicitly slated in our report. we do not express any form of assurance conclusion Ihereon.
our re5ptsnsibilily os lo lead the other infornialion and, in doing so, consider whether the oler information is
materially inconsistent with the financial statements or our knowledge obtained lin the course of the audit or
otherwise appears to be materially misslaled. If we identify such material inconsistencies or apparent material
mis518lernen15, we are required lo deletmine whether this gives rise to a tnalerial mi551alemenl in the finanrial
staternenls themselves. If. based on the work we have performed, we ¢onclude th81 there is a material
rnisslalemenl of this other information, we are required to report that fact.
We have nothing lo report in this regard.
Opinions on other matter8 pre8¢ribed by Companies Act 2006
In our opinion. based on the work undertaken in the course of the audit..
the information given in the trustees. report, which includes the directors. report p￿pared for
company law purposes, for the financial year for which the financial statements are prepared
is consistent with the financial statements., and
the direclor5' report included within the Iru5tees' report has been prepared in accordan
with applicable legal requirements.
Matters on which we are required to report by exception
In light ol the knowledge and understanding of thè charitable eompany and ils ènvironrnènt obtsined in th& eouise
of the audrt, we have not identified Tnal8ri81 misslalerllents in the Trustees, report. We have nothing to report in
respect of the following matters in relation lo which the Companies Act 2006 requires us lo report to you. if in our
opinion..

INDEPENDENT AUDITORS REPORT TO THE MEMBERS OF
ENFIELD CITIZENS ADVICE BUREAU
IA company limlted by guarantee)
(Continuadl
Matters on which we are required to report by exception Icontinuedl
adequate accounting records have not been kept., or
the financial slalemenls are not in agreement with the accounting records and retums,. or
certain disclosures of Trustoes, rernuneration specified by law are not made., or
we have not received all the information and explanations we require for our audit,. or
the Truslees were not enlilled lo prepare the financial slalemenls in accordance with the small
ornpanies iegime and lake advantage of the small companies. exemptions in preparing the Tru51ees
report and frorn the requirement to preparè a stratègic report.
Responsibilities of the trustees
As explained more fully in the tIU5tÈe3 responsibilities statement sel out on page 4, the trustees (who are also the
directors of the charitable company for the purpose5 of cornpany lawl are responsible for the preparation ol th
rinancial statements and lor being satisfied that they give a true and fair view, and for such internal control as the
trustees determine Is ne¢essary Its enable the preparation of financial statements that are free from material
misSt8lerrent. whether due to fraud or error. In preparing the linanclal statements. the trustees are responsible for
assessing the charitable company's ability to ¢onlinue as 8 going concem, disclosing, as applicable, matters
ielaled lo going Con￿[￿ and using the going concern basis of accounllng unles5 the Iluslees either intend to
liquidate the charitable company or to cease operatsons or have no reall811¢ allernatbve bul lo do so.
Auditorfs responsibiliti¥$ for the audit of the financial statements
Our objectives are to obtain reasonable assuiance about whether the financial slalements as a whole are free
frorn material misslalement, whether due lo fraud or error, and to issue an auditor'5 re￿rt that includes our
opinion. Reasonable assurance is a high level of assurance, but Is not a guarantee that an audit conducted in
accordance with ISAS IUKI will always delect a material misstaternent when it exists. Misstatements can arise
from fraud or error and are considered material if. Individvally or in aggregate, they could reasonably be expected
lo influence the econornic decisions ol users taken on the b8sis of these financial staternents. Irregularities,
including fraud, are instances of non-￿mplIance with laws and regulallons. We design procedures in line with our
responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fiaud. The
extent to which our procedures are capable of detecting irregularities, including fraud is detailed below..
Understanding the legal and regulatory framework appli¢ablo lo the entity and how the entity is
complying with that framtrwoik.,
Law5 and regulations identified as being of significanca in the ￿￿text of the entity.,
Assessment of the susceptibility ol the enliW5 financial statements lo material misstalomgnt,
induding how fraud might occur.,
Our assessment tsking into account the scope and nature of the entty's 8ctivilies in the effectiveness
of its ¢onlrol environment and compliance with the laws and regulations.
Use of our report
This report is made solely lo the charitable corllpany's mernbers, as a body, in accordance with Ghapler 3
of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might slate to the
ch8ritable Company's members those matters we are required to slate to them in an audilorfs report and for no
other purpose. To the lullesl extent permitted by law, we do not accept or assume responsibility lo anyone other
than the charitable company and the charitable companys members as a body. for our audrt work, for this report.
or for the opinions we have fomied.
Alison Sanderson FCA
Senior Slalulory Auditor, for and on behaK of
Liles Morris Ltd
Chartered Accountants & Slalulory Auditors
First Floor
80 Coombe Road
Surrey
KT3 4QS
Date..
2021

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guarantee)
Statèment of Financial Activities
For the year ended 31 March 2021
UnrestTi¢ted Designated Restricted
Fund5
Funds
Funds
Total
Funds
2021
Total
Funds
2020
Notes
Incomlng Rosourcos
Donations
Charitable Acllvilles
Other Trading Aclivthes
Government Grants- Job Retention Scheme
Investment Income- Bank Inlgrgst
Other Incorne
Totsl incoming resources
7,038
412,072
68,380
18,447
2.038
7,038
1,132.211
68,380
18.447
2.038
2,468
884.423
142.631
720,139
2,699
9.055
1.228,114 1,041,276
507.975
720,139
Resources Expended..
Charitable activities
$07,852
804,543
1,112.395 1,000.370
Total regources expended
507,852
604.543
1,112,395 1,000,370
Net IncomellOut90ing1 Resources
before transfers
Transfers btheen funds
123
115,596 115,719
40,906
Net movement in fundslNot Incom81
lèxpènditurel for the year
Balan￿ brought forward at
1 April 2020
309,406
150,01
16.249 475.S55
434,749
Balance Carrlèd Forvlard
13
309,529
150,0
131.845 591.374
475,65S
The notes on pagès 10 to 16 form part of these accounts

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guarantee)
Balance Sheet at 31 March 2021
Notes
2021
2020
Fixed Assets
Tangible assets
4,833
7.250
Current Assets
Dèbtors
Cash at bank and in hand
10
100,760
692,673
793.433
59,282
603,124
662.406
L&ss Cr•ditors.' Amounts falling due
withln one year
Net Current Assets
Total A¥s8ts Less Current Llabilities
103,740)
1122,774
689,693
694,526
539,632
546.882
Less Creditors.. Amounts falllng due after
more than one year
12&15
1103,1521
171.2271
Net Assets
591,374
475,655
Fund5
Unrestricted & Designated funds..
Contingency funds
Designal&d funds
General funds
120,000
150,000
189.529
459,529
120.000
150,000
189,406
459.4C6
Restncted fund
13
131,845
16,249
Total Fund8
13
591,374
475,655
The financial Statements are prepared in ac￿rdanCe with the special provisions applicatile to companies
subject lo the small companies regime.
These financial statements were aulhorised by the Trustees on 27 October 2021, and were signed
on their behalf by..
J Hopwood
ChalmianlTrust¥e
Rodin
Tr*asurer￿rustee
The notes on page$ 10 to 18 form part of these accounts

EIYFIELD crrizENS ADVICE BUREAU
CASHFLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2021
P4ote
2021
2020
P4et cash inflowl{outflow) from operatlng aetivlties
87,511
48,590
Return5 on investmen¢5 and servicing of finance
17
2,038
2,699
In¢r¢asel(decreast) in eash in the period
Reconciliation of net cash flow to movemcnt In
net debt
Increasel(decrease) in cash in the period
18
Movement in net debt in the period
CAsh and Cash Equiv8lents 8t tb¢ stgrt of th¢ Year
89,549
51,289
551835
Cash And Cash Equivalents at the end of the Year
The notes on pages l 0-16 forn) part of the accounts

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guaranteel
Notes to the accounts for the year èndod 31 March 2021
Accounting PoliGie$
lal
Basis of preparation
These financial statements have been prepared under the historical cost convention. The
rinanual slalements have been prepared in accordance with the Accounting and Reporting by
Charities.. Staternenl ol Recommended Piactice applicable to charities preparing their
accounts in accordance with Ihe Financial Reporting Standard applicable in the UK and
Republic of Ireland IFRS1021 (effective 1 January 20151-IICharities SORP IFRS1021},
the Financial Reporting Siandaid applicable to the UK and Republic of Ireland IFRS1021,
and the Companies Act 2008.
The Charity meets the definition of a public benefit entty under FRS102. Assets and
liabllilles are initially recognised at historical cost or Iran5ilion value unless otherwise slated
in the relevant accounting policy nolelsl
The financial slalemenls have been prepared on a going concem basis. In ariiving at this
conclusion the Iruslees have taken into account any rnalerial vn¢ertainties that may affect the
charity's ability lo continue as 8 going eoncèrn. The period covered by this assessment is at a
minimum level of 12 months from the date of the approval of th8 accounts.
Incoming rgsourcès
Voluntary income including donations, girts and grants that provide core funding
or are of a general naluie are recognised where there is entitlement, certainty ot receipt and
the arnounl can be tneasurèd with suffiaent realiability. Such income is only deferred when..
Thè donor specifies that the grant or donation musl only be used in future
accounting periods., or
The donor has Imposed condrtions which must be met before the charity has
unconditional entitlernent.
Investment income Is reeognised on a receivable basis.
Income from charitable activities includes incorlle r￿1Ved under ¢onlra¢t or where entitlement
to grant funding is subject to specific performance conditions is recognised as earned (as the
ielated goods or setvices are provided). Grant income included in this category provide5
funding lo support performance activities and is recognised where there is entitlement,
cèrtainty of receipt and Ihe amount can be rneasured with sufficient reliability.
Resources expended
Re50ui¢8s èxpènded are included in the Statement ol Financial Activities on the accruals basis
inclusive ol VAT which cannot be recovered. Charitable expenditure comprises those costs
incurred by the charity in the delivery of ils activities and services for ils beneficiarie5. 11 includes
both costs that can be allocated directly lo such activities and Ih05e cos15 of an indirect naluTe
necessary lo support them. Support C051s are Ih05e cos15 incurred directly in support of
expendrture on the objects of the charity and indude proje¢t management.
Tangible fixed a¥¥ets and depreciatign
Tangible fixed assets are stated at cost less accumulated depreciation. Depreciation is
provided at rates calculated to write off the cost less residual value of each asset over ils
expected useful life as follows..
Flxtures, fittings and equipment- 25'A on cost
Funds stru¢ture
The charity has a nurnber of restricted income fvnds to a￿O￿nI for sllualions where a donor
requires that a donation must be spent on a particular purpose or where funds have been
raised lor a specific PLJrpose.
All other funds are unrestricted funds.
ifj
Pensions
The chanty operates a defined contribution scheme.
contr￿bUt10ns lo the scheme are based on applicable pension costs in the organisation
taken as a whole. The pen510n charge recoidad in the aceounls19 the amount of
contrfbutlons payable in the accounting year.
10

ENFIELD CITIZENS ADVJCE BUREAU
IA company limitsd by guarant¢¢l
Notes to the Accounts for the year ended 31 March 2021
ifj
Pensoons Icontdl
The org8nisalion also participates in a multi-employer defined benefit pension scheme.
Details lo this are in note 15 and the annexe lo the accounts.
Debtors
Trade and other debtors are recognised al the settlement amount due after any trade discount
offered. Prepayments are valued at the amount prepaid nel of any trade discounts (lue.
Ihl
Cash at bank and In hand
Cash al bank and in hand indudes cash and short term highly liquid investments in deposrts
or similar aceounts.
Cr•ditors and provisions
Credit015 and provisions are reeognised where the charity has a present obligation resuEting
from a past event that will probably result in the transfer of funds lo a third party and thè
amount due lo settle the oblig81ion ¢an be measured or estimated reliably. Creditors and
provisions are normalty recognised 81 their settlement amount after allowing for any trade
dis¢ounl$ du&.
21
Charitsble A¢tivitiÈJ
Unrestricted Restricted
funds
funds
2021
Total
2020
Total
L.B. Enfield- Core
L.B. Enfield-HIVIAid5 Pioject
L.B. Enfield- Brexit Projeci
L.B, Enfield- Disability Project
L.B. Enli@Id-Childrens Centre
L.B. Enlield - COVID 19 Fund
L.B. Enfield-Housing Projèct
The Mary Kinross Trust
National cit￿en$ Advi¢e-Energy
National Citizens Advi¢e-Help lo Claim
National Citziens Advice-windrush Project
National Citizens AdviTr-BEIS
National Citizens AdvI￿-WebChaI
The Mercers Trust
Enfield Connection5
Tharlles Water Trust
Th& Henry Smith Charity
Enfield Voluntary Action-Debt Advice
Enfield Voluntary A¢tion-GP Outreach
RSA Trust
Big Lottery Fund Grant
Big Lottery Lottery-COVID 19 Responsg
PJK Trust
North Middx. Hospilal-HIV Project
Chiislian Action
Hotne OffiTr-8rexit Project
Home Offi
Trust for London
Trust for London-COVID Response
Old Enlield Charitable Trust
Thomas Deane
Enfield Community Transport
Romeera Foundation
Over 50,5 Forum
Power 2 Change-Life After Loss
HMRC- JRS Grants
Other Grants
340,￿0
340.OW 340.000
33,912
48,000
28.500
45,000
35,000
28,500
45,000
35.0
28,500
45,000
34.572
24,999
36,500
7,500
6,360
9,505
147,836 144,654
975
1,365
4,000
4.838
14,000
31,000
34,544
40,000
31,594
40,01
8,000
27.295
9,051
34.572
24,999
36.500
8.3eO
147.836
975
4,000
4.838
14.000
31,000
34,544
40,000
31,594
40,000
8,000
27.295
9,051
14.000
48,198
31,665
e,0
27,295
10,000
10.000
12,657
16,000
13,406
24,054
16.OQX)
13.406
24.054
8.000
24.000
25,0
9,580
17,01)0
7,OfX)
7,606
25.000
9.580
17,000
7,000
7,608
17.000
2.392
9,329
2,575
67,499
67,499
18,447
1,WO
18.447
1,000
876
430,519
720,139 1,150.658 8e4.423

ENFIELD CITIZENS ADVICE BUREAU
IA company limited by guarantsel
Notes to the Accounts for the ytrar •ndod 31 March 2021
31
Other Tradlng Activities
Unrestricted
funds
2021
Total
2020
Total
Charity Shop Income
68,380
142,631
41
Costs of ¢haritable actlvlties- by fund type
Unrestricted Restricted
funds
funds
2021
Total
2020
Total
L.B. Enfield - Core
L.B. Enfield-childrens Centre
L.B. Enfield-Housing Project
L.B. Enfield - Disability Project
L.B. Enfield - Brexit Project
National Citizens Advice-Energy
National Citizens Advice-Help to Claim
National Citizens Advice-windrush Pioje
Christian Action Housing
HIV/Aids Project
TB Project
Enfield Connections
EnfiÈld Voluntary Action-GP Outreach
Enlield Volun18ry Actlon-Debt Advice
Thames Water Trust
Rorneera Foundation
Big Lottery Fund Grant
Big Lottery Lottery-COVID 19 Respons8
National Citizens Adviee-webchat
Tru51 lor London-COVID Response
Trust lor London
RSA Trust
Charty Shop Operation81 Costs
The Henry Srnilh Charity
PJK Trust
The Mercers Trust
Over 50's Forum
Old Enfield Charitsble Trust
Power 2 Change-Lif8 After Loss
Horne Office-BreMI ProJe¢t
Horne Offi¢e
Enfield Community Tiansport
Other Grants
394,791
394,791 339,359
43,164
41,565
20,520
25,922
25.279
43.164
20,520
25,922
25.279
28,500
48,OCLI
4,812
147,569 143,754
1,365
11,9
41,547
7,5
48,198
147.569
11.259
22,154
11,2S9
22,154
31,000
40,000
15.310
33.887
31.000
40,000
15,310
33,887
31,665
11,539
27,295
27,295
1,900
1,900
1,900
2S,000
3,771
27,295
1,900
1.900
1,900
25,000
24,OCX)
3.771
8.000
113,Cf1 128.883
39,057
113,061
39,057
7.549
14,0
2,575
17,000
14.000
14,000
17.000
36,823
14,417
17.000
36,823
14.417
8,000
2.392
876
5.416
5,416
507,852
604,543
1.112.395
1.000,370
12

ENFIELD CITIZENS ADVICE BUREAU
IA company limitèd by guarantee)
Notss to thè Accounts for th* ye•r ended 31 March 2021
51
Co$ts of charitsble activities . by acdvlty
Grant Fundingl
Operational
Sorvi¢g$
2021
Totsl
2020
Total
Cor8lOp&rational and General
Advisory SeNices
Project Spe¢ific Advisory Services
Charity Shop Costs
Governance Costs (Note 6)
381.595
604,543
113,061
13,196
381,595
604.543
113.ffi1
13.196
335,418
522,095
128.883
13.974
1.112.395
1.112.395
1,000.370
61
Govemance
Unrèstri¢t¢d
funds
2021
Total
2020
Total
Auditors Remuneration
Accountancy Charges
Legal & Profe55ion81 Fees
Meeting and AGM costs
3,240
9,760
196
3,240
9,760
196
3.000
8,750
1,978
246
13,974
13,196
81
staff costs
2021
Total
2020
Total
Wages and salaries
Social security costs
Pension costs
760,680 728,831
62,503
52,487
55,348
16,43S
878,531
797,754
No employee received emoluments of more than £6D,00012020'. Nil}. No Iruslee received any
remuneration in respect of their role as Iru51ee. The average rnonthly number of full lime equivalent
employees was 31 12020.. 301. This Includes the GEO. four rnanagers12020". 41 and 26 Project &
Support s18ff12019.' 251 The key rnanagement personnel of the charity comprise the Trustees and the
Chief Executive Officèr.The lolal employee benefits of the key managernent personnel of the charity
were £40.79412020". £45.8831..
91
Flxed Assots
Flxtur•$.
Flttlnys &
Equipment Total
Cost
At 1 April 2020
Additions in year
At 31 March 2021
81,972
81,972
81972
Depreciation
Al 1 April 2020
Charge for the year
At 31 March 2021
74,722
2,417
74.722
2.417
N8t Book Value 31 March 2021
4,833
Nel Book Value 31 March 2020
7.250
7.250
13

ENFIELD CITIZENS ADVICE BUREAU
Notes to the a¢¢ounts for th8 year endod 31 March 2021
101
Debtorn
2021
2020
Trade Debtors
Other Debtors and Prepayments
49,632
51,128
100.760
11.675
47,607
59.282
111
Creditors: Amounts due withln one year
Trade Creditors
Other Creditors
Accruals and Deferred Income (Refer Note 191
15.711
1.314
18.507
17,527
69.522 103.933
103.740 122,774
Credltors.. Amounts morn than onè yèar
Pension Liability (Refer Note 151
103.152
71.227
131
Restricted Funds
Movèment of Resources
Incoming
Outgoing
Transfer (toll
from
Unrestricted Balance
Funds
3110312021
Balance
0110412020
L.B. Enlield-HIVIAids Project
L.B. Enlield Childrens Centre
L.B. Enfield - Brexit Project
L.B. Enlield- Disability Project
L.B. Enfield- Housing Project
National Citizens Advicé-Enèrgy
National Citizens Advice-
Help to Claim
Nation81 Citizens Advice-
Windrush Project
National Cilien5 Advice-BEIS
COVID Response Grants
The Henry Smith Charity
Thames Water Trust
Christian Action
Enfield Community Transport
Power 2 Change-Life Aft&r Loss
Home Office-Brexit Project
RSA Trusl
Big Lottery Fund Grant
Enfield Voluntary A¢tion-Debt Advic&
Enfield Voluntary Action-
GP Outreach
Enfield Connections
Thomas Deane
The mer￿rS Trust
North Middx.Hospilal-HIVPioject
Trust for London
Old Enlield Charitable Trust
2.365
3.435
2,3e5
5,271
9.721
2,578
4,479
11,053
45,000
35,000
28.500
24,999
8,360
43,164
25,279
25,922
20,520
4,693
900
147,836
147,569
1,167
975
4,000
23,469
40,000
34,544
13,406
7,608
67,499
24,054
8,000
27,295
31,594
975
4.000
17,769
5,700
39.057
33,887
11,259
5,416
36,823
14,417
3,771
27,295
15,310
2,256
2.913
2,808
2,192
30,676
9,637
5.706
1,477
16,284
40,000
31,000
7.000
14.000
16.000
25,000
17,000
720.139
40,000
31,000
7,000
14.000
15.154
25,000
17,000
604.543
846
462
462
16.249
131,845
Unrestricted Designated Re¥tricted
Funds
Funds
Funds
Total
Tangible Fixed Assets
Net Current Assets
4.833
302,633
307,466
4,833
584,478
5e9,311
150.000
150.000
131.845
131,845
14

ENFIELD CITIZENS ADVICE BUREAU
Not9$ to thg ac¢ounts for th• year ended 31 March 2021
141
Detalls of funds
nrestftGtecl Fund
The General Funds of the Charity are for the provision of advice lo clients in relation to their rights
responsibilities and services available lo them.
The Contingency Fund has been created for the purpose of reserving funds for erneigencies and
unforseen expenditure.
Desi
naled Funds
The Designated Fund was previously set up tts provide for future expenses relating to premises
and IT requirements.
Restrict&
Fun
HIVIAid$ and TB Worker Fund - Specialist outreach advice at the North Middle5ex Hospital and
other community locations.
Childrens Centre- Advice and infotrllalion lo families with children under 5 years old.
National Citizens Energy ProSèct- The provision of specialist support across London around entrrgy
savings issues
Tham88 Water- The provision of money advice lo Tharnes Wat8r customars.
RSA Tru5t- Outreach advice al Ordnance Road Library. North London Geneial Advice.
National Citizen5 Advice Help to Claim- Support for people in the early stage5 of a Universal Credit clairn.
from application to first payment.
L.B. Enfield IDIsobility Projfr¢tl- Advice for disabled people.
Th8 Mercor8 Trust. welfa￿ advice for North Enfield Foodbank.
Old Enfreld Charitable Tru8t IOECTI . Money and debt advice.
Big Lottery Fund Grant- Universal Credit clairnant5' advice on benefits and debt.
Trust for London - Housing advice.
L.B. Enfield (Brexit Project) - EU settlement and pre settlement application.
Oth¢r Proje¢ts and Operational Grants - A range of vital funding was received from charitable trust
funders to contribute to various aspects of our work, including training lor volunteers. support for our
PTO bono legal advice rota and money advice.
P•nsron and other post retirement bonefits
The charity participates in the National Association of Citizens Advice Bureaux Pension and Assurance
Plan119911 which is a funded defined benefit arrangernent.
The employers operate a defined benefit scheme in the UK. This is a separate trustee-administered
fund holding the pension scherne assets to meet long-term pension li8bililies.A full actuarial valuation
was carried out at 31 Mar¢h 2021 by a qualified independent actuary. based upon membership data as
8131 March 2019. sponsoring employer. The major assumptions used by the actuary and details of the
scheme aTe in the schedules annexed lo these accounts. The schedules do not form part of the
audited finanaal statèments. The annual contributions by Enlield Gilizens Advice Bureau is £6,000.
The liability lo the organisation is as noted in Nolts 12 in the accounts.
15

ENFIELD CITIZENS ADVICE BUREAU
NOTES FORMING PART OF THE FINANCIAL STATEMENTS
Notc
16
RECOP*CILIATION OF THE NET IOUTGOINGI/INCOMING RESOURCES TO NET CASH
INFLOWI(OUTFLOW) FROM OPERATIIYG ACTIVITIES
2021
2020
Net (outgoing)lincoming resources
Dcpr¢ci2tion ch3rgcs
Interest received
{Increase)/Decrease in debtors
{Decrease),qncrease in creditors
Fixed Assets Additions
115,719
2,417
{2.038J
141,478)
12,891
40,906
2,416
(2,699)
(9,300}
26,933
(9,6661
Net cash inllowl(outflow) from operating activities
ANALYSIS OF CASH FLOWS FOR HEADINGS NETTED IN THE CASH FLOW
STATEMENT
17
2021
2020
Returns on investrnents and servicing of finance
Interest received
699
Net cash inflow for return5 on inve5trnents and 5erviciDg
of finaThce
ANALYSIS OF CHANGES IN CASH AND CASH EQUIVALENTS
At 1.4.20
Cash flow
18
At31.3.21
Net Cash..
Cash at bank
Total
19
ANALYSIS OF DEFERRED INCOME
(Grants received deferred over the life of the project5)
Edmonton Unitcd Charity
Enfield Voluntary Action (EVA)
Thames Wat¢r-I rust
L B Enfield- Training Matter
PJK Charitable Trust
Thoma5 Deane Trust
The Mercers Trust
L B Enfield- HUBIWAS14
Enfield Community'fransport
Pow¢r 2 Change - Life After Loss
The Old Enfield Charitable Trust
RSA Trust
Enfield Voluntary Action-Benefits Advi
Co-op Community Fund
Other Projects & Operational Grants
2021
2020
12,072
12,072
10.000
3,664
5,000
3,664
5,000
7,000
7,000
5,000
7,608
7.000
5,000
7.501
4,250
8,000
8.000
7.000
2.674
3.069
2.674
3202
60,980
75,470
16

FRS 102 d18closur88 lor the 12 months 8nded 31 March 2021
Pènslon c08t noto
Cth"Trns Advice Ilhe Principol Employen operate$ a defi￿d benefrt sd)eme I'lhe Plan? in the UK which provides both pensions in
retirement and death b8n8fi1s to members. Pension benefits are relaleij to the fflember5' final salarie5 al retirement and Iheir lerylh
of serviGe al the date they retired or left pensionaNe sÈrvir*. Thè Plan dosed 10 future attrual on 31 Marth 2008. Plan also
contsins some money purotha$e AVC$ and prote¢ted rights fund8, which a￿ not induded in Ihe$e di$¢k)$ure$.
In accordanr* wlh Ihe $chedule of coniribulions in forte over ts 2021r22 accounting year. the contributions io the pian forihÈ year
enOiTrJ 31 Msrch 2022 are extected lo be £2,579,000. which inclulley £2,279.000 Iow8rds the Llefiol and £3LKI.000 as an 8llow8nce
for 8dmini8lration expen8es and all scheme levies.
The Plan is a ￿giste￿d scheme under UK legislation. The Plan 15 subject lo Ihe 5thme funding requiremen15 oullineil in UK
189islaiion. The Plan Ss govemed by the Plan's Trust Deed 3nd Rules ¢aled 4 April 2011. The Trustee is re5PQn5ib* for the operatson
and Ihe governance of the Plan. induding making ¢eci51ons regarding the Plan's funding Invesltnent slralegy lallhough they are
ulred lo consutt the Prfndp81 Employer).
A full actuarial valuatiDn Dfthe Plan was ratried out a$ ai 31 March 2021 by a qualified indèpÈndeni actuary. based UPDn
membership data as al 31 March 2019. allowng for as5ume¢ rnembership movements overthe period frorn this date, a5 well ds any
actual transfeis out or Iriwal commulatsons overlhe pericny.
The most recent fomiai actuarial valuation of the Plan was as at 31 March 2019 and revealed 8 fundlro deficll of £68,501,WO. In the
recovery ￿an agreed followng the valuation, the Principal Employer and other partiopaling etnployer5 agreed tD pay deficit ￿d￿cb0n
coniribthions of £2,279.000 per annum wlh the view lo elminsling Ihe deficit by 31 March 2037.
The liabilities of the Pl8n are based on Ihe current value ol expected benefit payrnenl ca5hflow5 to members of the Plan over the
ne￿ 60 or more yea￿. The average duration of the liabilille8 is approximalety 16 years.
The Plan Is exposed lo aclugri81 risks such as market linve51rnenll risk. Intere51 rate Dsk. infiatK)n n5k, currency r￿K and longevity
The major 88sumpUon8 used by th8 &ctuary w&re (ln nomlnol temisl as follows..
Atsat
3110312021
Asat
3110312020
DL8counl rale
2.10%
3.30%
2.80%
2.80%
2.40%
2.80%
2.00%
2.00%
Revaluabon of defetred pènsions in excests of GMP
Pension In payment increases of..
CPI or 5% p.a. if les5
CPI infialion since rel1￿ment or S% p.8. compound If less
CPI or 3% p.a. if le55
ommutation of pension for cash al retirement
2.80%
2.80%
2.50%
75% of HMRC maxiTnum
2.00%
2.00%
1.90%
75% of HMRC maxitnum
A8at
3110312021
Asat
3110312020
A￿urned life expectsnGies on r*tlT¢mont at agè 6$ are..
Retiring today- Malas
Relinng today- Females
Reliring in 20 years lime- MaleÈ
Retiring in 2D years time- Female5
21.2
21.2
24.1
22.6
256
22.6
25.7
Value at
3110312021
£ODO$
Value at
3110312020
£OOOs
The assets In the Plan wèrè-.
Mulli 858el fund5
Struclured Equity
Cash
FdlTvdlye of Plan assèts
72.995
24,849
1,509
99,353
61.086
24,279
The actual return on assets ov8r tho porfod wa8..
14.282
188
Present value offunded obligations
Fairvabue of Plan a$$et$
Surplus11d￿¢lt) In fundod 8¢homo
161.415
99,363
140,310
85.959
S4,3SI

Present Value of unfunded oblKJations
Unrecognised actuarial gains Ilosseg)
Adju5tfflent in respect of asset ceiling antl minimum funding requirèm(
Not Il¥bllMy In balan¢• $heot
62,062
54,351
Roconcillation of oppning •nd ¢1o$lny balan¢es of th¢ pr8$¢nt of th¢ dèfined benèrrt obllgation
3110312021
£0005
3110312020
£0005
Benefit obligalion al beglnnlng of year
Current Sery1￿ c051
Inieresi cost
Contributions by Plan participants
Actuariallgainslllosses
Benefits paid and expenses
Past seNice cost
Selliements
Business combinatlons
ExJ)ange rate
Bonofit obllgatlon at and of year
140.310
652
3.322
144,378
3.549
21.568
14.4371
12.8231
15.6801
161415
140310
Roconclllatlon of openlng and closlng balances of thA lalr valu• of Plan a¥¥ets
3110312021
£0008
31M1312020
£OOOs
Fair value of PLgn &58ets al beginnlng of year
Interest income on Plan asseis
Retum on a55ets. exduding intere51 income
Conlribulions by employers
Conlribulions by Plan p8rticipanls
Benefits paid and expenses
Bu$ines$ tombin81ions
Setllemenls
Exchange rate
Falr value of Plan assets 4t end of yoar
85.959
2.052
12,230
3.549
88.882
2.183
11.9951
2.549
14.4371
15,6601
Tho amounts racogt)18od In proflt or lo￿..
3110312021
£OOOs
3110312020
£OOOs
Service cosl- I￿￿V(lIng current and pa515ervice cost5, and 5ettlemenl
Servlc8 ￿$t- admlnSstrallve cost
Net interest on the nel defined i￿r£frt liability
Total èxponso
652
1.270
1.36
R¢mèa8ur8mènts of tho not dofined bandlt Ilabllty la86Ot) to bo Shown In OCI..
3110312021
£OOO$
3110312020
£OQOs
Actuark81 Igainsinosses on the li8bilrtle$
Return on 35sets. excluding inlerÈsi income
Changes in the effeth of the asset ￿lling exduding Interest In￿Me
Total remo88urement of th8 not doflngd bongfit Ilabllty la¥￿1) to
shown In OCI
21,568
112.2301
12,8231
1.995
828