Camden City Islington and Westminster Bereavement Service Trustees Annual Report and Unaudited Financial Statements Year ended 31 March 2025
Charity registation - 1071144
Company number - 03533488
6 – 8 York Mews, London, NW5 2UJ
www.bereavement-counselling.org
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Contents
| Contents | |
|---|---|
| Reference and administrative details | 4 |
| Introduction from the Chair | 5 |
| About the Bereavement Service | 6 |
| Trustees annual report | 7 |
| The year in review | 7 |
| Financial review | 10 |
| Structure, governance and management | 11 |
| Statement of Board of Trustees’ responsibilities | 12 |
| Independent examiner’s report | 14 |
| Statement of fnancial activities | 16 |
| Balance sheet | 17 |
| Notes to the fnancial statements | 18 |
Charity number 1071144 Company number 03533488
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Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
Reference and administrative details
Charity number
1071144
Company number
03533488
Registered offce
6 – 8 York Mews London NW5 2UJ
Trustees
Laura Noel Chair Colin Dingwall OBE Vice - Chair Victoria Woolfson Treasurer Felicia Olney Charles Roper Mark White Tonia Secker (appointed 12 November 2024)
Independent examiners
Enaid Accountancy Ltd Units 24 & 25 Goodsheds Container Village Hood Road Barry CF62 5QU
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Introduction from the Chair
Camden, City, Islington and Westminster Bereavement Service - providing accessible, quality, bereavement and loss counselling for over 50 years.
I am pleased to introduce the CCIWBS Trustees annual report for 2024-25.
The past 12 months have seen the Bereavement Service continue to deliver high quality support to our clients, with over 4,300 counselling sessions, the vast majority delivered free of charge to the clients. There has been high client satisfaction levels and most clients reporting a positive on-going impact in their lives following their counselling.
The Bereavement Service has also continued to diversify, delivering community-based activities such as grief walks and an externally funded project supporting men aged 45 to 64 at greater risk of suicide due to their bereavements. We have continued our rapid response 3-session early intervention support first introduced during the COVID pandemic, for clients who have experienced a sudden and traumatic bereavement. Using funds received following the death of long-standing Trustee and Counsellor, Helen Palin, we also offer a longer-term counselling option for up to one year, free of charge, to those clients whom it would benefit. We continue to offer counselling through a variety of channels - face to face being the main provision with video and telephone counselling also still available.
Through our partnerships with the NHS in Camden and Islington Council, I am proud that CCIWBS continues to be an asset for the communities it serves. The Trustees and I remain committed to continuing to develop the service so that it remains accessible and meets the needs of all those who need it.
Laura Noel
LAURA NOEL
CHAIR OF TRUSTEES
Charity number 1071144 Company number 03533488
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Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
About the Bereavement Service
Objects of the Charity
Camden, City, Islington, and Westminster Bereavement Service (The Service or CCIWBS) provides confidential bereavement counselling to over 18s who live in, or are registered with a GP, in our catchment area of the boroughs of Camden and Islington.
Our services
The Service provides professional and accessible bereavement counselling, delivering the best possible outcomes to clients. Counselling is provided through one-to-one sessions with a counsellor or through group counselling. The service offers counselling face-to-face, online, and by telephone which improves accessibility for all. Clients come from a wide range of socio-economic, cultural and ethnic backgrounds. The charity has a strong, valued and well-established reputation, and our services are in great and growing demand.
The Service is contracted to an NHS Clinical Commissioning Group for Camden, and to Islington Borough Council. This means most clients from these boroughs access our service via this route. Clients from other boroughs can also access our services, however, as the charity has no funding for these areas, these clients are asked to contribute towards the cost of their counselling. CCIWBS also fundraises to ensure our service remains accessible to all. This additional fundraising helps to supports our low cost and free-to-access ‘hardship fund’ service. Around half of clients self-refer, the remainder are referred by GPs, NHS Talking Therapies, and local mental health professionals.
Our people
CCIWBS is delivered by a strong, committed team of counsellors working in a voluntary capacity, a Board of Trustees, and a small team of paid staff. The Board of Trustees leads the Charity and includes people with a variety of skills including health service management, psychotherapy, legal, business development, human resources, fundraising, property, and finance. Counsellors are represented within the Board. The Trustees meet bi-monthly and receive no payment.
The Trustees appointed a Director, Vybra Morris, who is responsible for the day-to-day running of the Service. All paid staff and counsellors report to the Director and the Director reports to the Board of Trustees. The paid staff team recruit, train, and support the counsellors, manage the service including the contracts with the NHS, the clinical governance and client care, the premises, our legal obligations, financial administration, and support and coordinate fundraising efforts.
Counselling is currently provided by up to 42 counsellors who provide 2-3 sessions per week on a voluntary basis and are supervised twice monthly by our qualified clinical supervisors. CCIWBS is a member of the British Association for Counselling and Psychotherapy (BACP). The Service also provides our counsellor team with annual CPD (continuing professional development) which helps strengthen and support therapeutic practice.
Our funding
We are funded through donations from individuals, some of whom have supported CCIWBS for many years with regular donations; grant funding from charitable trusts and foundations; and through contracts with NHS in Camden and the borough council in Islington. Both contracts are important to the continuation of the Service.
We greatly appreciate donations and grants from the private individuals and charitable trusts who support the Service. Leading the commitment are several long-time funders and supporters including our long-time patron Michael Palin and his late wife, Helen Palin, whose ongoing generosity over many years has played a very significant part in developing the Service and maintaining its financial viability. We also received generous donations this financial year from Elizabeth Franklin Moore Foundation, Lionel Wigram Memorial Trust and from Helen Palin’s Will Trust.
In recent years we have sought to broaden our fundraising base and diversify the service we offer to clients. In 2024/25 our activities were additionally supported by funding from The Department of Health and Social Care - their grant enabled us to offer counselling to men aged 45 to 64 at greater risk of death by suicide.
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We are grateful to all our funders for their generosity in supporting our work. The dedication of the Director and her staff combined with support from the donors and counsellors remains crucial to this long-standing community service as it continues to develop to meet the needs and challenges that lie ahead.
Trustees annual report
The Board of Trustees, who are also directors of the Charity for the purposes of the Companies Act, and trustees for charity law purposes, submit their annual report and the financial statements of Camden City Islington and Westminster Bereavement Service for the year ended 31 March 2025.
The Board of Trustees confirms that the annual report and financial statements of the Charity comply with current statutory requirements, including the Charity Act 2011, as well as the requirements of the Charity’s governing document and the provisions of the ‘Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) second edition (effective 1 January 2019)’, the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102), and the Companies Act 2006.
The Trustees have referred to the Charity Commission’s guidance on public benefit when reviewing the Charity’s objectives and activities, and when planning activities.
The year in review
In the 12 months to March 2025 the Service:
• Delivered over 4300 counselling sessions to clients, both individual and group bereavement counselling, the majority free of charge. We have continued to successfully achieve all project and contract requirements.
• Delivered excellent outcomes for our clients , with approximately 50% reaching recovery, and more than 70% demonstrating clinical change with improved functioning and well-being, reduced risk, reduced anxiety, and reduced depression. Client Satisfaction questionnaires continue to give very positive feedback.
• Has continued to improve clients’ experience . Feedback gathered on client experience within the service has confirmed overall satisfaction with all modes of counselling. The Service offered counselling mainly in person while online and phone counselling was made available to clients who may otherwise have struggled to access bereavement counselling due mobility issues or mental health diagnosis such as agoraphobia, or who were geographically distanced from the service and preferred to access their counselling remotely. The Service plans to continue to offer a mainly faceto-face provision whilst maintaining a hybrid service with remote counselling options to improve accessibility and choice.
• Continued to develop services for clients . We continued to offer early intervention support, first developed during the pandemic, for people during the early stages of bereavement. Together with our community partners, we continued to explore funding for and provision of community-based support and projects such as the Men’s Resilience Project which supported men aged 45 to 64 – this focused on men who are asylum seekers, refugees, or at risk of suicide and our Young Persons’ Bereavement support project – which offered additional bereavement support to our 18 to 30 age group. A newly created in-house project for 2025 offers counselling support for up to one year for clients with complex bereavement needs. We received on-going positive feedback and continuing interest and engagement from participants in our natural grief walks project and bereavement counselling groups.
• Has continued to maintain a stable financial position . This allowed us to maintain the service and invest in improving our offer to clients. We provided 17 non-contribution counselling spaces free to vulnerable clients who could not access our service via the funded provision. Our commitment for the next year is to continue to offer up to 40 of these counselling spaces via our ‘hardship fund’.
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Our NHS contracts
This success has been built in large part on the long-term and continuing relationship that the charity has with Camden NHS Commissioners and Islington Council.
To deliver these contracts, CCIWBS works in partnership with a range of organisations. For the Camden contract, we have a consortium with: Camden NHS Talking Therapies, Women & Health, Age UK Camden and Nafsiyat. Another partnership has been established in Islington called Accept Consortium: partnering with Nafsiyat and The Maya Centre.
The two contracts differ from each other in content. Islington funds clients for up to 12 sessions of counselling, Camden funds clients for up to 10 sessions of counselling. Camden and Islington both require outcome measures, highlighting improvement, recovery, and performance, which supplement the services own user feedback surveys to provide a picture on the impact of our services.
Maintaining and improving our services to clients
The Service has continued to evolve, to better meet the needs of clients, improve effectiveness and diversify its income. As a result, it has a stable financial position and can adapt efficiently and effectively.
Over the last five years, there has been a focus on developing new services and seeking a wider range of funders, from charitable trusts and foundations. This enabled the service to respond to changing needs; such as a rise in the number of clients presenting with traumatic bereavement; create new partnerships with community groups, and tackle issues which make bereavement harder to overcome, for example the increased cost of living. A grant of £15,376 from Islington Department of Health and Social Care for our Men’s Resilience Project, funding of £8,000 secured from two trusts and foundations and a £5,000 donation from the Helen Palin Will Trust contributed to existing services, our core support and developing and supporting new projects for vulnerable clients. We continue to invest in fundraising.
Key developments that this funding has helped to support this year have included:
• Two groups of face-to-face group bereavement counselling.
• Ongoing funding for Traumatic Bereavement Counselling, which was delivered successfully, enabling longer and more in-depth counselling support for clients with some of the most complex needs.
• Loss and longer-term counselling continued beyond our NHS contracts, and our “Pre-Bereavement” service; included as part of the Camden contract; has continued with positive feedback from clients.
• Continuing to offer three session rapid intervention support, first introduced in 2020, which has been well received. This service now forms part of our service delivery.
• Continuing to improve our administrative efficiency and communication systems, supporting remote working, and adding resilience to our provision. Our server is based in a cloud-hosted solution compliant with NHS standards for data security, adding additional remote capability, security, and resilience to service delivery. This allowed smooth running and effective management of the Service, gave access to remote counsellors, and helped improve efficiency and client experience.
• Website improvement – we continued to add to our website to ensure it is an accessible and attractive site, providing clear and improved information for potential clients, referrers and partners. The website is also the access point for all referrals to our service - https://www.bereavementcounselling.org/
In addition to the focus on fundraising, service development and automating our client database, we have continued to improve our overall finance capability. Automation of our finance and payment systems significantly improved our financial administration and reporting, the majority of which is now managed by our staff team. The use of these systems streamlines and simplify financial reporting, helping the Service and Trustees to make more informed financial decisions.
The objectives of the Trustees for last year, 2024/25
Each year, as part of the business planning process, Trustees set objectives for the year for the development
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of the Service. The objectives for the past year, and progress against them was as follows:
1. Delivering a quality service for clients - this continued to be our top priority.
We continued to deliver and improve our current services, fundraising to support clients without access to our funded services, engaging in project work with specific vulnerable client groups and continuing to develop our community services to clients, for example our “Natural Grief Walks” project.
In line with our target service level agreements, we delivered bereavement counselling to 200 Camden and 158 Islington clients. In addition to these clients, we also saw 68 clients outside our service agreements via our low-cost contributions service and/or our hardship fund service. Our walking project “Natural Grief Walks” groups ran three times this year with eight to ten clients participating in each group. Clients reported that these sessions helped to reduce their social isolation and encouraged ongoing relationships.
2. Financial sustainability
The last ten years saw the Service achieve a more stable financial position, and we continued to seek to diversify our sources of income to ensure a robust financial sustainability for the service. We appointed a new freelance fundraiser in September 2024 for one year, to improve our opportunities to access additional funding for the service. Funding applications submitted in the financial year from Sept 2024 to Mar 25 have not been successful, further applications are being made for 2025/26.
As outlined in this report, we have ended the year with a healthy bank balance which ensures the service has sufficient reserves of 12 months to maintain operations in the face of any unexpected changes. Any surplus income has been invested in the development and improvement of the service, including ensuring the service remains accessible to those who need it. We will continue to take this approach to further surplus income.
3. Reviewing client feedback to improve service delivery
We continued to monitor and review the effectiveness of our interventions, including the mix of face-toface and remote services, to ensure we maximised accessibility for clients through the blend of services we offered. We continued to collect satisfaction data from our clients which has confirmed overall satisfaction with this service and underlined the need to continue to offer both face-to-face and remote counselling options. Client satisfaction remains consistently high.
==> picture [526 x 299] intentionally omitted <==
----- Start of picture text -----
Q1 2024 Q2 2024 Q3 2024 Q4 2025
Total number of clients who received a survey request 102 90 105 108
Number of surveys received by CCIWBS 65 55 64 76
Survey return rate 64% 61% 61% 70%
Survey Questions
q1 - Did staff listen to you and treat your concerns 1.1 1.1 1.1 1.0
seriously?
q2 - Do you feel that the bereavement counselling service 1.7 1.6 1.5 1.7
has helped you to better understand and address your
bereavement difficulties?
q3 - Did you feel involved in making choices about your 1.5 1.2 1.2 1.4
treatment and care?
q4 - On reflection, did you get the help that mattered to 1.5 1.4 1.4 1.6
you?
q5 - Did you have confidence in your therapist and his/her 1.4 1.1 1.4 1.2
skills and techniques?
Overall satisfaction
Mean 1.4 1.3 1.3 1.4
Median 1.0 1.0 1.0 1.0
----- End of picture text -----
(1 – at all times 2 – most of the time 3 – sometimes 4 – rarely 5 – never)
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4. Prioritise delivery of NHS & Council contracts
We continued to deliver contracts and build relationships with Islington Council, Camden NHS Clinical Commissioning Groups, and partner organisations. These partnerships remain central to the service. We worked closely with both Camden and Islington and will continue to build on our strong partnership in the coming year. We continued to improve data entry onto the IAPT systems, so our commissioning bodies have accurate and up-to-date information on our service provision.
5. Organisational development including future premises
We reviewed our accommodation needs in the light of our changing provision requirements. The trustees agreed a plan for the accommodation needs of our service as it exists. The main objective being driven by the upcoming end of our existing lease in September 2027. This objective will be an ongoing priority into the next financial year.
6. New trustees
We recruited one new trustee, Tonia Secker, in November 2024. We continued to broaden the skills base of our trustees and recruit for new trustees to build a more diverse set of Trustees to help guide the service into the future.
Objectives of the Trustees for 2025/26
In the coming year, the Trustees have agreed that they will prioritise:
• Delivering a quality service for clients - this continues to be our top priority.
• Financial sustainability - we aim to continue to diversify our sources of income to ensure a robust financial sustainability for the service. Our appointment of a new freelance fundraiser for up to 10 days from September 2024 for one year will improve our opportunities to access additional funding for the service. We will seek out other ways to enhance and diversify our income and make further plans to improve our financial sustainability.
• Reviewing client feedback to improve service delivery - including the mix of face-to- face and telephone / online services. We will continue to monitor and review the effectiveness of our interventions to ensure we maximise accessibility for clients through the blend of services we offer.
• Prioritise delivery of NHS & Council contracts - continuing to build relationships with NHS Camden and Islington Council: these partnerships remain essential to the service.
• Organisational development including future premises - we will continue to review our accommodation needs in the light of our changing provision requirements. The lease for our current premises expires in September 2027, and we need to put plans into place this year to ensure we have appropriate premises from which to deliver our service.
• New trustees - we will continue to broaden the skills base of our trustees and recruit for new trustees.
Financial review
During the current financial year, the Charity achieved a surplus of £2,704 (2024: £28,330), increasing total reserves at year end to £234,941 (2024: £232,237).
Of the reserves held at year end, £224,663 (2024: £215,737) were unrestricted in nature.
Reserves policy
Trustees identified holding reserves equal to 1 years’ operating expenditure would give the financial resilience
required to plan and withstand short-term financial or other impacts.
The holding of such reserves is done in accordance with our legal obligations as Trustees and company
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Camden City Islington and Westminster Bereavement Service Annual report and financial statements
directors to manage risk and work for the continuation of the charity. The Trustees and Service regularly review reserves and adjust these according to the changing economic climate and the needs of the Service. The rental for our offices increased substantially (by around 29%) in 2023 when we had a 3-year lease liability, for which we must hold funds of around 90K in reserve. The ongoing rise of cost of living has also affected the Service with increases in utilities bills, business rates, IT provision, counsellor expenses, and other necessary running costs.
Structure, governance and management
Governing Document
Camden, City, Islington and Westminster Bereavement Service is registered under the Companies Act 2006 as a company limited by guarantee and not having a share capital.
Camden, City, Islington and Westminster Bereavement Service is a registered Charity constituted as a limited company under its Memorandum and Articles of Association. The charity registration number is 1071144 (England and Wales) and the company registration number is 03533488 (England and Wales).
Recruitment and Appointment of Trustees
The Trustees are also the directors of Camden, City, Islington and Westminster Bereavement Service for the purpose of company law. CCIWBS’s Articles of Association require a minimum of eight and maximum of twenty Trustees. Directors meet every two months or more often if they require, with a quorum of three Trustees, based on the current number of directors.
All directors are subject to re-election on an annual basis at the Annual General Meeting, with no maximum length of service. Only the current directors can appoint new directors.
Risk management
An organisational risk assessment was carried out by the Clinical Director and Trustees during the year 2024 - 2025.
Given the climate of competitive tendering in which we now operate, our main risk is the loss of contracts and funds to secure the ongoing future of the Service. We continued to have close engagement with the Commissioners and recently negotiated new contracts which meet the needs of our client base. Our KPI’s (Key Performance Indicators) have been adjusted for the year ahead (2025 to 2026) and we are working closely with our contractors, counsellors and paid staff to continue to achieve best outcomes. The appointment of our fundraiser has increased the potential for additional income.
Our reserves policy is intended to enable continued operation in the event of an adverse funding decision. Our IAPT compliance has continued to support our contract renewals. Some limited client contributions for treatment provided outside our Camden and Islington contracts, has also provided a small ongoing source of funding. We identified a small amount of extra counselling capacity and continue to consider how we might generate additional income through this. Staff have raised a small additional income by offering training sessions in working with bereavement to other organisations. This year we invested some of our reserves in a high interest account to maximise interest income from reserves.
The current inflationary pressures are creating additional risk to the finances of the Service, though the fundraising and reserves policies, as well as investment in automation and digitalisation of back-office services, have improved our overall efficiency and have served to provide us with greater resilience to this than would otherwise be the case.
Our banking processes require dual signatory authorisation as a protective measure against incorrect payments and fraudulent activities. Invoices are checked twice by different staff members before being passed to trustees for payment authorisation to be actioned – this also minimises risks of mistakes in payments and reduces the risks of fraudulent activities.
Our current premises lease expires in September 2027. The lease expiry occurs automatically without requiring formal termination. So, we will need to either secure appropriate new accommodation for the
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organisation or negotiate a new contract for our existing premises before September 2027. Given that in the past we managed a rapid change from a face-to-face service to an entirely remote service (during early Covid 19 in March 2020) this could also be considered as an interim option if we are unable to secure new accommodation prior to our lease expiring.
An ongoing risk is cover for paid staff and assessors in the event of illness or another unexpected event. This is an inevitable risk with a small staff group, and a risk which the service continues to manage by working in partnership with the permanent staff to prioritise and, where necessary, provide cover or additional temporary resource.
Our IT systems are a secure and accessible on-line interface which our clinical and staff team can access and communicate through. We continue to identify and address any GDPR issues. We are also assessing our Microsoft provisions for our on-going secure of-site cloud server requirements. This includes ensuring that we have adequate internet provision to our offices to run the organisation. In the year ahead we will strive to maintain our communications systems, our IT support and maintenance, and our internet provision.
A recent IT Security Assurance Report for Trustees looked at measures taken to ensure that both in-office administrative systems and off-site access to sensitive client data are secure and in line with UK data protection regulations and cyber security standards. In summary, we have taken concrete steps to ensure our systems are secure, data is protected, and access is limited and monitored — meeting the expectations of UK data protection law and best practices for cyber security. The full report is available on request.
The Trustees agree to continue a review of organisational risks on an annual basis.
Statement of Board of Trustees’ responsibilities
The Trustees are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and regulations. Company law requires the Trustees to prepare financial statements for each financial year. Under that law they are required to prepare the financial statements in accordance with UK Accounting Standards and applicable law (UK Generally Accepted Accounting Practice), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland.
Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the excess of income over expenditure for that period. In preparing these financial statements, the Trustees are required to:
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select suitable accounting policies and then apply them consistently;
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make judgements and estimates that are reasonable and prudent;
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state whether applicable UK Accounting Standards have been followed, subject to any material
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departures disclosed and explained in the financial statements; and,
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prepare the financial statements on the going concern basis unless it is inappropriate to presume
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that the charitable company will continue its activities.
The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They have general responsibility for taking such steps as are reasonably open to them to safeguard the assets of the charitable company and to prevent and detect fraud and other irregularities.
The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the UK governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. In addition, the Trustees confirm that they are happy that the content of the annual review on pages 4 to 13 of this document, meet the requirements of both the Trustees’ Annual Report under charity law and the Directors’ Report under company law.
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They also confirm that the financial statements have been prepared in accordance with the accounting policies set out in the notes to the accounts and comply with the Charity’s governing document, the Charities Act 2011, the ‘Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) second edition (effective 1 January 2019)’, the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.
The Trustees confirm that:
• so far as each Trustee is aware, there is no relevant information of which the Charity’s independent examiner is unaware; and,
• each Trustee has taken all the steps that they should have taken as a Trustee/Director in order to make themselves aware of any relevant independent examination information and to establish that the Charity’s independent examiner is aware of that information.
Preparation of the report
This report has been prepared taking advantage of the small companies exemption of section 415A of the Companies Act 2006, and the exemptions available for smaller charities under the Statement of Recommended Practice.
This report was approved and authorised for issue by the Board of Trustees on 2 December 2025 and signed on its behalf by:
Laura Noel
LAURA NOEL
CHAIR OF TRUSTEES
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Camden City Islington and Westminster Bereavement Service Annual report and financial statements
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Independent examiner’s report
I report to the Trustees on my examination of the accounts of Camden, City, Islington and Westminster Bereavement Service (charity number 1071144, company number 03533488) for the year ended 31 March 2025 which are set out on pages 16 to 29.
Respective responsibilities of trustees and examiner
The Trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’). The Trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (‘the 2011 Act’) nor under Part 16 of the 2006 Act, and that an independent examination is needed.
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, it is my responsibility to:
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examine the accounts under section 145 of the 2011 Act;
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to follow the procedures laid down in the general directions given by the Charity Commission under
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section 145(5)(b) of the Charities Act; and,
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to state whether particular matters have come to my attention.
This report, including my statement, has been prepared for and only for the Charity’s Trustees as a body. My work has been undertaken so that I might state to the Charity’s Trustees those matters I am required to state to them in an independent examiner’s report and for no other purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the Charity and the Charity’s Trustees as a body for my examination work, for this report, or for the statements I have made.
Basis of independent examiner’s statement
My examination was carried out in accordance with general directions given by the Charity Commission. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from the Trustees concerning any such matters.
The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as to whether the accounts present a ‘true and fair’ view and the report is limited to those matters set out in the statement below.
Independent examiner’s statement
I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:
• accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or,
- the accounts do not accord with those records; or,
• the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair’ view which is not a matter considered as part of an independent examination; or,
• the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).
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I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
ANDREW PHILIP NASH FCA
MEMBER OF THE INSTITUTE OF CHARTERED ACCOUNTANTS IN ENGLAND AND WALES – 2461833 DATED: 8 DECEMBER 2025
Enaid Accountancy Ltd Units 24 & 25 Goodsheds Container Village Hood Road Barry CF62 5QU
Charity number 1071144 Company number 03533488
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Statement of financial activities
Incorporating the Income and Expenditure Account & Statement of Realised Gains and Losses
For the year ended 31 March 2025
| Notes Income from: Donations and legacies 3 Charitable activities 4 Investment activites Total income Expenditure on: Raising funds 5 & 6 Charitable activities Bereavement counselling services 5 & 7 Total expenditure Net income/(expenditure) Reconciliation of funds: Total funds brought forward 12 & 13 Total funds carried forward 12 & 13 |
Unrestricted Restricted Total Total funds funds funds funds Year ended Year ended Year ended Year ended 31 Mar 2025 31 Mar 2025 31 Mar 2025 31 Mar 2024 £ £ £ £ 33,303 - 33,303 68,159 155,397 15,376 170,773 152,711 4,510 - 4,510 3,968 |
|---|---|
| 193,210 15,376 208,586 224,838 |
|
| 12,649 - 12,649 17,355 171,635 21,598 193,233 179,153 |
|
| 184,284 21,598 205,882 196,508 |
|
| 8,926 (6,222) 2,704 28,330 215,737 16,500 232,237 203,907 |
|
| 224,663 10,278 234,941 232,237 |
The notes on pages 18 to 29 form part of the financial statements.
Charity number 1071144 Company number 03533488
16
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Balance sheet
As at 31 March 2025
| Notes Fixed assets: Tangible assets 9 Current assets: Debtors & prepayments 10 Cash at bank and in hand Liabilities: Creditors: amounts falling due within one year 11 Net current assets/(liabilities) Net assets/(liabilities) The funds of the charity: Restricted funds 12 & 13 General funds 12 & 13 Unrestricted funds Total charity funds |
£ 31,273 206,799 |
Total funds 31 Mar 2025 £ - 234,941 |
£ 43,427 192,152 |
Total funds 31 Mar 2024 £ - 232,237 |
|---|---|---|---|---|
| 238,072 (3,131) |
235,579 (3,342) |
|||
| 224,663 | 215,737 |
|||
| 234,941 | 232,237 | |||
| 10,278 224,663 |
16,500 215,737 |
|||
| 234,941 | 232,237 |
The notes on pages 18 to 29 form part of the financial statements.
The financial statements have been prepared in accordance with section 415A of the Companies Act 2006 relating to small companies and FRS 102 Section 1A.
The charitable company is entitled to exemption from audit under section 477 of the Companies Act 2006 for the year ended 31 March 2025, and the members have not required the charitable company to obtain an audit of its financial statements for the year ended 31 March 2025 under section 476 of the Companies Act 2006.
The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of accounts.
They were approved and authorised for issue by the Board of Trustees on 2 December 2025 and signed on their behalf by:
Laura Noel
LAURA NOEL
CHAIR OF TRUSTEES
Charity number 1071144 Company number 03533488
17
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
Notes to the financial statements
1. Accounting policies
Basis of preparation of the financial statements
The financial statements have been prepared in accordance with ‘Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) second edition (effective 1 January 2019)’, the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102), including Update Bulletin 1, and the Companies Act 2006.
The effect of any event relating to the year ended 31 March 2025, which occurred before the date of approval of the financial statements by the Board of Trustees has been included in the financial statements to the extent required to show a true and fair view of the state of affairs at 31 March 2025 and the results for the year ended on that date.
The functional currency of the Charity is GBP and amounts in the financial statements are rounded to the nearest pound.
The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated.
Going concern
The financial statements have been prepared on the going concern basis as the Board of Trustees is confident that future reserves and future income is more than sufficient to meet current commitments. There are no material uncertainties that impact this assessment, and the ongoing global economic envrionment has had no material impact on this assessment.
Legal status
Camden, City, Islington and Westminster Bereavement Service is a charitable company registered in England & Wales and meets the definition of a public benefit entity. In the event of the Charity being wound up, the liability in respect of the guarantee is limited to £10 per member. The registered address is 6 – 8 York Mews, London, NW5 2UJ.
Fund Accounting
General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Charity and which have not been designated for other purposes.
Designated funds comprise of unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in note 12 of the financial statements.
Restricted funds are funds that are to be used in accordance with specific restrictions imposed by donors or that have been raised by the Charity for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in note 12 of the financial statements.
Income
Income is recognised when the Charity has entitlement to the funds, any performance indicators attached to the item(s) of income have been met, it is probable that the income will be received, and the amount can be measured reliably.
Donations are recognised in full in the Statement of Financial Activities when entitled, receipt is probable and when the amount can be quantified with reasonable accuracy. Gift aid receivable is included when claimable. Client contributions are classed as donations as they are entirely voluntary and do not impact access to service.
Charity number 1071144 Company number 03533488
18
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
1. Accounting policies (continued from previous page)
Income (continued from previous page)
Grant income is credited to the Statement of Financial Activities when received or receivable whichever is earlier, unless the grant relates to a future period, in which case it is deferred.
Income from charitable activities and other trading activities is credited to the Statement of Financial Activities when received or receivable whichever is earlier, unless it relates to a specific future period or event, in which case it is deferred, except for tickets sales and bar revenue which are recognised on a cash basis.
Expenditure and irrecoverable VAT
All expenditure is accounted for on an accruals basis and has been included under expense categories that aggregate all costs for allocation to activities.
Indirect costs, including governance costs, which cannot be directly attributed to activities, are allocated between activities proportionate to the direct costs incurred in those activities.
Irrecoverable VAT is charged against the category of expenditure for which it was incurred.
Tangible fixed assets and depreciation
All assets costing more than £500 are capitalised.
Tangible fixed assets are stated at cost less depreciation. Depreciation is provided at rates calculated to write off the cost of fixed assets, less their residual value, over their useful life, on a straight-line basis. The useful life used is:
Leasehold improvements
5 years
Cash at bank and in hand
Cash at bank and in hand includes cash in hand, deposits with banks and funds that are readily convertible into cash at, or close to, their carrying values, but are not held for investment purposes.
Debtors and prepayments
Trade and other debtors are recognised at the settlement amount after any trade discount is applied. Prepayments are valued at the amount prepaid net of any trade discounts due.
Creditors and accruals
Creditors are recognised where the Charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party, and the amount due to settle the obligation can be measured or estimated reliably.
Pensions
The Charity operates a defined contribution pension scheme which is administered by an external independent pension provider. Contributions are recognised in the Statement of Financial Activities as they fall due.
Financial instruments
Basic financial instruments are measured at amortised cost other than investments which are measured at fair value.
Charity number 1071144 Company number 03533488
19
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
1. Accounting policies (continued from previous page)
Critical estimates and judgements
In preparing financial statements it is necessary to make certain judgements, estimates and assumptions that affect the amounts recognised in the financial statements. The treatment of tangible fixed assets is sensitive to changes in useful economic lives and residual values of assets. In the view of the Trustees in applying the accounting policies adopted, no judgements were required that have a significant effect on the amounts recognised in the financial statements nor do any estimates or assumptions made carry a significant risk of material adjustment in the next financial year.
2. Comparative statement of fnancial activities
| Income from: Donations and legacies 3 Charitable activities 4 Investment activites Total income Expenditure on: Raising funds 5 & 6 Charitable activities Bereavement counselling services 5 & 7 Total expenditure Net income/(expenditure) Reconciliation of funds: Total funds brought forward 12 & 13 Total funds carried forward 12 & 13 |
Unrestricted Restricted Total funds funds funds Year ended Year ended Year ended 31 Mar 2024 31 Mar 2024 31 Mar 2024 £ £ £ 58,259 9,900 68,159 152,711 - 152,711 3,968 - 3,968 |
|---|---|
| 214,938 9,900 224,838 |
|
| 17,355 - 17,355 173,817 5,336 179,153 |
|
| 191,172 5,336 196,508 |
|
| 23,766 4,564 28,330 191,971 11,936 203,907 |
|
| 215,737 16,500 232,237 |
Charity number 1071144 Company number 03533488
20
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
- Income from donations and legacies
| 4. Income from charitable activities Individual donations Trusts and foundations Client contributions Donations from use of rooms Camden Commissioners/CCG Islington Commissioners/CCG Corporate counselling Individual donations Trusts and foundations Client contributions Donations from use of rooms Camden Commissioners/CCG Islington Commissioners/CCG |
funds funds funds Year ended Year ended Year ended 31 Mar 2025 31 Mar 2025 31 Mar 2025 £ £ £ 10,363 - 10,363 13,000 - 13,000 6,733 - 6,733 3,207 - 3,207 |
|---|---|
| 33,303 - 33,303 |
|
| Unrestricted Restricted Total funds funds funds Year ended Year ended Year ended 31 Mar 2025 31 Mar 2025 31 Mar 2025 £ £ £ 95,781 - 95,781 59,616 - 59,616 - 15,376 15,376 Unrestricted Restricted Total funds funds funds Year ended Year ended Year ended 31 Mar 2024 31 Mar 2024 31 Mar 2024 £ £ £ 12,774 - 12,774 36,500 9,900 46,400 6,515 - 6,515 2,470 - 2,470 58,259 9,900 68,159 |
|
| 155,397 15,376 170,773 |
|
| Unrestricted Restricted Total funds funds funds Year ended Year ended Year ended 31 Mar 2024 31 Mar 2024 31 Mar 2024 £ £ £ 93,263 - 93,263 59,448 - 59,448 152,711 - 152,711 |
Charity number 1071144 Company number 03533488
21
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
5. Total expenditure
| Raising funds Charitable activities Bereavement counselling services Raising funds Charitable activities Bereavement counselling services |
Direct staff Direct other Support Total costs costs costs costs Year ended Year ended Year ended Year ended 31 Mar 2025 31 Mar 2025 31 Mar 2025 31 Mar 2025 £ £ £ £ 4,684 816 7,149 12,649 61,497 22,525 109,211 193,233 |
|---|---|
| 66,181 23,341 116,360 205,882 |
|
| Direct staff Direct other Support Total costs costs costs costs Year ended Year ended Year ended Year ended 31 Mar 2024 31 Mar 2024 31 Mar 2024 31 Mar 2024 £ £ £ £ 4,589 2,500 10,266 17,355 61,271 11,908 105,974 179,153 |
|
| 65,860 14,408 116,240 196,508 |
Indirect costs, including governance costs, which cannot be directly attributed to activities, are allocated between activities proportionate to the direct costs incurred in those activities.
A breakdown of expenditure on raising funds between restricted and unrestricted funds can be found in note 6.
A breakdown of charitable expenditure between restricted and unrestricted funds can be found in note 7.
An analysis of staff costs can be found in note 8.
| Support staff costs Premises costs Professional services Administration Governance |
Total Total costs costs Year ended Year ended 31 Mar 2025 31 Mar 2024 £ £ 60,092 59,265 42,858 40,603 3,529 3,874 7,183 8,718 2,698 3,780 |
|---|---|
| 116,360 116,240 |
Charity number 1071144 Company number 03533488
22
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
5. Total expenditure (continued from previous page)
Governance costs includes:
| Independent examination Insurance |
Total Total costs costs Year ended Year ended 31 Mar 2025 31 Mar 2024 £ £ 1,407 1,386 1,291 2,394 |
|---|---|
| 2,698 3,780 |
The independent examiners received remuneration for the following services in the year:
| Independent examination Provision of Xero software licence |
Total Total costs costs Year ended Year ended 31 Mar 2025 31 Mar 2024 £ £ 1,407 1,386 238 238 |
|---|---|
| 1,645 1,624 |
6. Expenditure on raising funds
| Direct staff costs Direct other costs Support costs Direct staff costs Direct other costs Support costs |
Unrestricted Restricted Total funds funds funds Year ended Year ended Year ended 31 Mar 2025 31 Mar 2025 31 Mar 2025 £ £ £ 4,684 - 4,684 816 - 816 7,149 - 7,149 |
|---|---|
| 12,649 - 12,649 |
|
| Unrestricted Restricted Total funds funds funds Year ended Year ended Year ended 31 Mar 2024 31 Mar 2024 31 Mar 2024 £ £ £ 4,589 - 4,589 2,500 - 2,500 10,266 - 10,266 17,355 - 17,355 |
Charity number 1071144
23
Company number 03533488
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
7. Expenditure on charitable activities
| 8. Staff costs Direct staff costs Direct other costs Support costs Direct staff costs Direct other costs Support costs Gross salaries Employer’s NIC Employer’s pension |
Unrestricted funds Year ended 31 Mar 2025 £ 55,350 11,384 104,901 |
Restricted Total funds funds Year ended Year ended 31 Mar 2025 31 Mar 2025 £ £ 6,147 61,497 11,141 22,525 4,310 109,211 |
|---|---|---|
| 171,635 | 21,598 193,233 |
|
| Unrestricted funds Year ended 31 Mar 2024 £ 60,064 9,509 104,244 173,817 |
Restricted Total funds funds Year ended Year ended 31 Mar 2024 31 Mar 2024 £ £ 1,207 61,271 2,399 11,908 1,730 105,974 |
|
5,336 179,153 |
||
| Total Total funds funds Year ended Year ended 31 Mar 2025 31 Mar 2024 £ £ 119,760 119,010 4,246 3,919 2,267 2,196 |
||
| 126,273 125,125 |
The average headcount during the period was 9 persons (2024: 11 persons), however the average weekly full time equivalent during the year was 3 persons (2024: 3 persons).
No employee received employee benefits of more than £60,000 (2024: £NIL).
The total employee benefits paid to key management personnel during the year was £46,840 (2024: £45,893).
Charity number 1071144 Company number 03533488
24
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
9. Tangible fxed assets
| Cost At 1 April 2024 At 31 March 2025 Accumulated depreciation At 1 April 2024 At 31 March 2025 Net book value At 1 April 2024 At 31 March 2025 |
Leasehold improvements Total £ £ 1,020 1,020 |
|---|---|
| 1,020 1,020 |
|
| 1,020 1,020 |
|
| 1,020 1,020 |
|
| - - |
|
| - - |
10. Debtors and prepayments
| Trade debtors Gift aid due from HMRC Other debtors Prepayments |
Total Total Year ended Year ended 31 Mar 2025 31 Mar 2024 £ £ 14,439 31,207 1,888 2,267 2,000 - 12,946 9,953 |
|---|---|
| 31,273 43,427 |
- Creditors: amounts falling due within one year
| Trade creditors Accruals |
Total Total Year ended Year ended 31 Mar 2025 31 Mar 2024 £ £ 575 944 2,556 2,398 3,131 3,342 |
|---|---|
Charity number 1071144 Company number 03533488
25
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
12. Analysis of charity funds
| Unrestricted funds General fund Restricted funds Traumatic bereavement Group bereavement sessions National Lottery Community Fund Men’s Resilience Project |
Balance Income Expenditure Transfers Balance brought for the in the between carried forward period period funds forward Year ended Year ended Year ended Year ended Year ended 31 Mar 2025 31 Mar 2025 31 Mar 2025 31 Mar 2025 31 Mar 2025 £ £ £ £ £ 215,737 193,210 (184,284) - 224,663 |
|---|---|
| 215,737 193,210 (184,284) - 224,663 |
|
| 3,246 - (1,352) - 1,894 5,372 - (4,483) - 889 7,882 - (6,524) - 1,358 - 15,376 (9,239) - 6,137 |
|
| 16,500 15,376 (21,598) - 10,278 |
|
| 232,237 208,586 (205,882) - 234,941 |
Restricted funds – traumatic bereavement
The Charity received funds from several trusts to support traumatic bereavement, creating new partnerships with community groups and tackling issues which make bereavement harder to overcome.
Restricted funds – group bereavement session
The Charity received funds from several trusts to support our ongoing group bereavement work, including our Natural Grief Walks project.
Restricted funds – National Lottery Community Fund
The Charity received funds for these confidential bereavement counselling sessions to young adults (aged 18 – 30 years) who have experienced a traumatic loss resulting in complex needs. In total, we will deliver an additional 200 hours of sessions with clients assessed as needing this additional support.
Restricted funds - men’s Resilience Project
A grant of £15,376 from Islington Department of Health and Social Care for our Men’s Resilience Project, to provide counselling sessions for men aged 45 to 64 at greater risk of suicide due to their bereavements.
Charity number 1071144 Company number 03533488
26
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
12. Analysis of charity funds (continued from previous page)
| Unrestricted funds General fund Restricted funds Traumatic bereavement Group bereavement sessions Health and safety compliance National Lottery Community Fund |
Balance Income Expenditure Transfers Balance brought for the in the between carried forward period period funds forward Year ended Year ended Year ended Year ended Year ended 31 Mar 2024 31 Mar 2024 31 Mar 2024 31 Mar 2024 31 Mar 2024 £ £ £ £ £ 191,971 214,938 (191,172) - 215,737 |
|---|---|
| 191,971 214,938 (191,172) - 215,737 |
|
| 2,996 1,500 (1,250) - 3,246 7,771 - (2,399) - 5,372 1,169 - (1,169) - - - 8,400 (518) - 7,882 |
|
| 11,936 9,900 (5,336) - 16,500 |
|
| 203,907 224,838 (196,508) - 232,237 |
Restricted funds – health and safety compliance
The Charity received funds to support costs incurred in ensuring the Charity was compliant with COVID requirements for meeting in person. In post pandemic years it has been used on health and safety compliance.
Charity number 1071144 Company number 03533488
27
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
Year ended 31 March 2025
13. Analysis of net assets
| Current assets Current liabilites Current assets Current liabilites |
General Designated Restricted Total funds funds funds funds Year ended Year ended Year ended Year ended 31 Mar 2025 31 Mar 2025 31 Mar 2025 31 Mar 2025 £ £ £ £ 227,794 - 10,278 238,072 (3,131) - - (3,131) |
|---|---|
| 224,663 - 10,278 234,941 |
|
| General Designated Restricted Total funds funds funds funds Year ended Year ended Year ended Year ended 31 Mar 2024 31 Mar 2024 31 Mar 2024 31 Mar 2024 £ £ £ £ 219,079 - 16,500 235,579 (3,342) - - (3,342) |
|
| 215,737 - 16,500 232,237 |
14. Other fnancial commitments
On 31 March 2025, the Charity had annual future minimum lease payments under a non-cancellable operating lease for the office premises as set out below:
| Within one year Within one to fve years |
Total Total Year ended Year ended 31 Mar 2025 31 Mar 2024 £ £ 36,133 36,133 54,200 90,333 |
|---|---|
| 90,333 126,466 |
15. Trustee remuneration
During the year, no Trustee received any remuneration (2024: £NIL). No members of the Board of Trustees received reimbursement of expenses (2024: £NIL).
16. Related party transactions
During the year unrestricted donations totalling £5,000 (2024: £5,000) were gratefully received from Michael Palin, who is the spouse of Helen Palin, one of the Trustees until resigning in March 2023. There we no other related party transactions in either the current or prior period.
Charity number 1071144 Company number 03533488
28
Year ended 31 March 2025
Camden City Islington and Westminster Bereavement Service Annual report and financial statements
17. Use of volunteers
The Charity relies significantly on counsellors who provide their professional services voluntarily and contributed over 6,000 sessions during the year. Without their support the Service would not be able to continue to operate at the level it currently does.
Charity number 1071144 Company number 03533488
29
CAM001 - Final Accounts - 31 March 2025
Final Audit Report
2025-12-10
Created: 2025-12-08 By: Andrew Nash (andy@enaidaccountancy.co.uk) Status: Signed Transaction ID: CBJCHBCAABAATQxaRfvW1M62XR19RdkfFk-Z1_vWzQAm
"CAM001 - Final Accounts - 31 March 2025" History
Document created by Andrew Nash (andy@enaidaccountancy.co.uk)
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Document emailed to laura.noel51@gmail.com for signature
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Email viewed by laura.noel51@gmail.com
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Signer laura.noel51@gmail.com entered name at signing as Laura Noel 2025-12-09 - 5:51:47 PM GMT
- Document e-signed by Laura Noel (laura.noel51@gmail.com)
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Agreement completed.
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