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|Reference|and Administrative|and Administrative|Details||
|---|---|---|---|---|
|Trustees'|Report|||2 to 37|
|Statement|ofTrustees'|Responsibilities||38|
|Independent<br>Auditors'||Report||39to 42|
|Statement|of Financial|Activities||43|
|Balance Sheet||||44|
|Statement|of Cash Flows|||45|
|Notes to the Financial||Statements||46 to 60|
|Glossary|ofTerms|||61|





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|Presenting<br>Needs/Issues|%OfService Users|
|---|---|
|Anxiety|64|
|Depression|55'o|
|Relationship<br>Issues|23%|
|Gender<br>Identity|20%|
|Substance<br>Misuse|10%|
|Isolation|18%|
|Abuse|17%|
|Coming<br>Out|15%|
|Relationship<br>Break Up|12%|
|Loneliness|9%|
|Housing<br>Situation|8%|
|Sexual Assault/Rape|8%|
|Low Appetite|70|
|Discrimination|4'o|
|Religious<br>u tural|4 o|



## 

|he following<br>table highlights<br>the mos|he following<br>table highlights<br>the mos|t common conce|rns from service user|
|---|---|---|---|
|Top 10Topics Raised on Helpline||2020/21|%Of All Calls|
|Mental<br>Health|||20%|
|Sexual Orientation|||15%|
|Sexuality|||14%|
|Gender<br>Identity|||14%|
|Coming Out|||13%|
|Isolation|||12%|
|Relationship|Issues||10|
|Sexual Health|||8%|
|Anxiety|||8%|
|Social Aspect|ofTransitioning||8%|





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## 

|||||Unrestricted|Restricted|Total|
|---|---|---|---|---|---|---|
|||||funds|funds|2021|
||||Note||F||
|Income and Endowments||from:|||||
|Donations<br>and legacies||||372,821||372,821|
|Charitable<br>activities||||832,088|1,668,657|2,500,745|
|Other income||||198,969||198,969|
|Total income||||1,403,878|1,668,657|3,072,535|
|Expenditure<br>on:|||||||
|Raising funds<br>Charitable<br>activities|||6<br>6|(49,755)<br>~1,002,5D6|~1.668,657)|(49,755)<br> ~2,671.163|
|Total expenditure||||~7.052,267|1,668,657|2,720,918|
|Net income||||351,617||351,617|
|Net movement<br>in funds||||351,617||351,617|
|Reconciliation<br>offunds|||||||
|Total funds brought|forward|||542,670||542,670|
|Total funds carried|forward||17|894,287||894,287|
|||||Unrestricted|Restricted|Total|
|||||funds|funds|2020|
||||Note|8|||
|Income and Endowments||from:|||||
|Donations<br>and legacies||||370,861||370,861|
|Charitable<br>activities||||234,031|2,017,445|2,251,476|
|Other income||||76,984||76,984|
|Total income||||681,876|2,017,445|2,699,321|
|Expenditure<br>on:<br>Charitable<br>activities|||6|~677,038|2,017,445|2,694,483|
|Total expenditure||||~677,038|2,017,445|2,694,483|
|Net income||||4,838||4,838|
|Net movement<br>in funds||||4,838||4,838|
|Reconciliation<br>of|funds||||||
|Total funds brought|forward|||537,832||537,832|
|Total funds carried|forward|||542,670||542,670|





## 

## 

|||Balance Sheet as at 3|1 March 20|21||
|---|---|---|---|---|---|
|||||2021|2020|
||||Note|8|6|
|Current assets||||||
|Debtors|||13|164,810|223,615|
|Cash at bank|and in hand|||1,911,424|929,711|
|||||2,076,234|1,153,326|
|Creditors: Amounts||falling due within one year|14|(1,181,947)|(610,656)|
|Net assets||||894,287|542,670|
|Funds ofthe charity:||||||
|Unrestricted|income|funds||||
|Unrestricted|funds|||894,287|542,670|
|Total funds||||894,287|542,670|





## 

## 

||Statement o|f|Cash Flows for th|e Year Ended|31 March 2021||
|---|---|---|---|---|---|---|
|||||Note|2021|2020f|
|Cash flows from operating|||activities||||
|Net income|||||351,617|4,838|
|Working|capital adjustments||||||
|Decrease|in debtors|||13|58,805|91,068|
|Increase|in creditors|||14|158,387|154,914|
|Increase|in deferred income||||412,904|99,269|
|Net cash|flows from operating||activities||981,713|350,089|
|Net increase<br>in cash and cash equivalents|||||981,713|350,089|
|Cash and|cash equivalents|at 1 April|||929,711|579,622|
|Cash and|cash equivalents|at 31 March|||1,911,424|929,711|





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|||||Unrestricted|Unrestricted|Unrestricted|
|---|---|---|---|---|---|---|
|||||funds|funds|funds|
||||||Total|Total|
|||||General<br>f|2021f|2020f|
|Donations|and legacies;||||||
|Manchester||Pride||28,582|28,582|41,250|
|Supporters||Scheme & Individual|Donations|297,392|297,392|233,629|
|Legacy|Donation|||13,847|13,847|(12,823)|
|Barclays|Spectrum|||33,000|33,000|50,341|
|Smirnoff||||||58,464|
|||||372,821|372,821|370,861|



## 

|Income from charitab|le|activiti|es||||
|---|---|---|---|---|---|---|
||||Unrestricted||||
||||funds||||
|||||Restricted|Total|Total|
||||Designated<br>f|fundsf|2021f|2020f|
|Big Life Group||||8,001|8,001||
|We Love Manchester||||13,590|13,590||
|Pride<br>In Ageing||||26,990|26,990||
|The Guiness<br>Partnership||||52,544|52,544||
|University<br>ofYork||||500|500||
|GM Business Support|Ltd|||1,817|1,817||
|gtd Healthcare<br>- Indigo||||262,589|262,589||
|National<br>Lottery Community|||||||
|Fund||||97,352|97,352||
|Trust for London||||7,500|7,500||
|NHS Central<br>Manchester||CCG||500|500||





## 

## 

|||Unrestricted||||
|---|---|---|---|---|---|
|||funds||||
||||Restricted|Total|Total|
|||Designated<br>6|fundsf|2021<br>6|2020|
|Mind|||14,483|14,483||
|Big Lottery - Reaching||||||
|Communities<br>(Trans||||||
|Programme)|||||63,197|
|Big Lottery - Reaching||||||
|Communities<br>(Women'|s|||||
|Programme)|||||126,576|
|MACC Hate Crime Awareness|||2,000|2,000||
|Change<br>Grow Live||80,028||80,028|79,965|
|London Community<br>Response||||||
|Fund|||5,380|5,380||
|Department<br>of Health Social||||||
|Care - Strategic Partners|||89,958|89,958|60,000|
|Manchester<br>City Council-||||||
|Domestic Abuse Housing|||125,824|125,824|90,832|
|National<br>Institute<br>Health||||||
|Research|||28,226|28,226|30,573|
|HPE LAP|||||31,920|
|Greater Manchester<br>Combined||||||
|Authority<br>- COVID 19|||36,448|36,448||
|GMCVO - Ambition<br>for|Ageing||30,788|30,788|78,390|
|The Henry Smith Charity|||13,942|13,942|27,877|
|Greater Manchester<br>Combined||||||
|Authority<br>-Village Angels|||85,000|85,000|85,000|
|SAGE Foundation|||||10,408|
|MacMillan<br>Cancer Support|||2,379|2,379|33,597|
|Central,<br>North<br>&South||||||
|Manchester<br>CCG||103,236||103,236|112,430|
|Greater Manchester<br>CCG's||||||
|Mental<br>Health||120,295||120,295|107,487|
|Motiv8|||||9,392|
|MAC Aids Fund|||11,677|11,677|17,070|
|Manchester<br>Art Gallery|||1,200|1,200||
|Manchester<br>City Council Suicide||||||
|Prevention||400||400||
|NHS England<br>Making|It Count||||10,000|
|MCC - Neighbourhood|||||500|
|Forever Manchester|||1,000|1,000|200|
|Manchester<br>City Council||||||
|Chemsex Resource||5,285||5,285||
|Carers Trust|||2,250|2,250|2,500|





## 

## 

|||||Unrestricted||||
|---|---|---|---|---|---|---|---|
|||||funds||||
||||||Restricted|Total|Total|
|||||Designated<br>f|funds<br>6|2021|2020|
|Greater Manchester<br>Combined||||||||
|Authority<br>-Victim Fund|||||29,580|29,580|29,580|
|HM Government<br>in Partnnership||||||||
|with National<br>Lottery Community||||||||
|Fund|||||48,388|48,388||
|Nottinghamshire<br>Healthcare||NHS||||||
|Trust||||14,400||14,400|18,160|
|NHS England<br>Unified<br>Information|||||3,488|3,488|3,487|
|Salford CVF - Smokefree-||||||||
|History Makers|||||750|750||
|NHS Patients<br>Rights||||5,332||5,332|17,867|
|BHA (PASH)||||405, 174||405,174|408,025|
|Breast Cancer Screening||||(3,500)||(3,500)|64,900|
|Manchester<br>CCG on behalf||of||||||
|Greater Manchester<br>Health||&||||||
|Social Care Partnership|- Pride|||||||
|In Practice|||||175,000|175,000|175,000|
|Homes England|||||140,001|140,001||
|Lewisham<br>Council||||60,000||60,000|7,618|
|NHS Personalised<br>Care|||||||18,995|
|Greater Manchester<br>Combined||||||||
|Authority<br>-Village Haven|||||50,002|50,002|25,000|
|Grand Trust|||||24,560|24,560|16,375|
|Mangoletsi|||||||5,714|
|Manchester<br>City Council|-|Our||||||
|Manchester|||||54,070|54,070|53,750|
|Student Angels|||||||1,168|
|NHS Oldham<br>Clinical||||||||
|Commissioning<br>Group on behalf||||||||
|of Greater Manchester<br>Health|||&|||||
|Social Care Partnership||||15,000||15,000|32,500|
|Arts Council England|||||17,736|17,736|13,394|
|GEO LGBT Health Grant (PIP||||||||
|London)|||||||264,720|
|NatCen Social Research|||||1,362|1,362||
|Assura<br>Foundation|||||220|220||
|Department<br>of Health<br>&|Social|||||||
|Care -Maternity<br>Project|||||33,175|33,175||
|Sir Jules Thorn Charitable||Trust|||1,000|1,000||
|NACCOM|||||7,000|7,000||
|LGBT Consortium|||||29,037|29,037||





## 

## 

||||||Unrestricted||||
|---|---|---|---|---|---|---|---|---|
||||||funds||||
|||||||Restricted|Total|Total|
||||||Designated|funds|2021|2020|
||||||E|8|E|8|
|DOH Smaller|Projects|||||||17,077|
|Spectra||||||5,700|5,700|1,372|
|Manchester<br>CCG on||behalf||of|||||
|Greater Manchester||Health||&|||||
|Social Care Partnership|||-Trans||||||
|Programme||||||115,846|115,846|56,821|
|Mens Programme||||||||9,961|
|PIP MFT||||||||15,850|
|Stonegate||||||||6,030|
|Dragons<br>Den||||||||10,198|
|NHS England|UISPC||||1,725||1,725||
|Race Equality<br>Foundation|||||900||900||
|Action Together|||||500||500||
|Choice Support|||||1,000||1,000||
|Southway<br>Housing|||||1,500||1,500||
|NHS England|SOM||||9,960||9,960||
|GADDUM|||||3,850||3,850||
|NHS England|Rainbow Badges||||1,500||1,500||
|AHSN|||||4,923||4,923||
|Manchester|Metropolitan||||||||
|University|||||580||580||
|Salford CVF|- Achieve Recovery|||||9,804|9,804||
||||||832,088|1,668,657|2,500,745|2,251,476|





## 

## 

## 

||||Unrestricted|Unrestricted|Unrestricted|
|---|---|---|---|---|---|
||||funds|funds|funds|
|||||Total|Total|
||||General|2021<br>8|2020f|
|Venue|Hire||||48,705|
|Training|&Consultancy|Income|47,307|47,307|19,869|
|Other Income|||151,662|151,662|8,410|
||||198,969|198,969|76,984|



## 

|6<br>Analysis|ofResour|ces Expended|||||
|---|---|---|---|---|---|---|
||||||Total Fund|Total Fund|
|||Direct Costs|Staff Costs Support Costs||2020/21|2019/20|
|||6|6||6||
|Cost of Raising Funds|||||||
|Voluntary<br>Income||(17,479)|(3,927)|(1,218)|(22,624)|(14,662)|
|Cost ofSales||(1,271)|(19,740)|(6,121)|(27,131)|(34,957)|
|Cost of Charitable|||||||
|Activities|||||||
|Services||(140,977)|(1,685,139)|(522,522)|(2,348,638)|(2,274,034)|
|Information||(1,641)|(134,844)|(41,812)|(178,296)|(191,341)|
|Research|||(80,543)|(24,974)|(105,517)|(144,518)|
|Governance|Costs|(8,096)|(23,370)|(7,246)|(38,712)|(34,971)|
|Total Resources<br>Expended||~769,464|~7,947,863|~663,8937|~2„726„918|~2„694„483|





## 

## 

## 

|7<br>Support Costs||||||
|---|---|---|---|---|---|
||Voluntary<br>Income<br>f|Fees &Other<br>Sales<br>f|Services<br>f|Information<br>f|Research<br>f|
|Premises Costs|(312)|(1,569)|(133,925)|(10,717)|(6,401)|
|Support Staff Costs|(446)|(2,242)|(191,418)|(15,317)|(9,149)|
|Admin Costs|(460)|(2,310)|(197,179)|(15,778)|(9,424)|
|Bad Debts|~1,218|~6,121|~522, 522|~41,812<br>Total Fund|24,974<br>Total Fund|
||||Governance<br>f|2021f|2020f|
|Premises Costs|||(1,857)|(154,781)|(171,535)|
|Support Staff Costs|||(2,655)|(221,227)|(166,960)|
|Admin Costs<br>Bad Debts|||(2,735)<br>~7,247|(227,885)<br>~603,893|(249,418)<br>~5,577<br>(593,490|



## 

|Net incomi|ng resources for the year include:|||
|---|---|---|---|
|||2021f|2020|
|Operating|lease charges - land and buildings||88,080|
|Operating|lease charges - other||19,176|
|Audit fees||5,815|4,400|
|Irrecoverable<br>VAT||14,229|24,192|



## 

## 



## 

## 

## 

|Notes to the Financial Statements<br>for|the Year Ended 31 March|2021|
|---|---|---|
||2021|2020|
|Staff costs during the year were:|||
|Wages and salaries|1,648,528|1,538,901|
|Social security costs|142,921|130,851|
|Pension costs|156,113|145,616|
||1,947,562|1,815,368|



|charity|during the ye|ar expressed as full time equiva|lents<br>was as follows:|||
|---|---|---|---|---|---|
||||2021|||
||||No|||
|Senior|Management|Team||3|3|
|Other|Employees|||60|56|
|||||63|59|



|The number of employees|whose emoluments|fell within the following|bands was:||||
|---|---|---|---|---|---|---|
||||2021||2020||
||||No||No||
|680,001 - E90,000||||1||1|



## 

## 

|12Tangible fixed assets|||
|---|---|---|
||Furniture||
||and||
||equipment<br>f|Totalf|
|Cost|||
|At 1 April 2020|63,020|63,020|
|At 31 March 2021|63,020|63,020|
|Depreciation|||
|At 1 April 2020|63,020|63,020|
|At 31 March 2021|63,020|63,020|



## 



## 

## 

## 

|Notes t|o the|Financial|Statements|for the Year E|nded 31 March|2021|
|---|---|---|---|---|---|---|
||||||Furniture||
||||||and||
||||||equipment<br>f|Total<br>f|
|Net book value|||||||
|At 31 March 2021|||||||
|At 31 March 2020|||||||
|13Debtors|||||||
||||||2021f|2020f|
|Trade debtors|||||102,001|147,557|
|Prepayments|||||4,410|25,298|
|Accrued income|||||57,126|50,760|
|Other debtors|||||1,273||
||||||164,810|223,615|
|14Creditors: amounts||falling due within one year|||||
||||||2021|2020f|
|Trade creditors|||||39,123|38,671|
|Other taxation<br>and social security|||||72,519|77,259|
|Other creditors|||||19,701|20,456|
|Accruals|||||333,807|170,377|
|Deferred income|||||716,797|303,893|
||||||1,181,947|610,656|
|Deferred Income|||||||
||||||2021<br>f|2020<br>f|
|Brought forward|||||(303,893)|(204,624)|
|Income released<br>Income deferred|in the year<br>in the year||||303,893<br>~(716,797|204,624<br>~3D3,893|
|Carried<br>forward|||||~7(6.797|~(393,893|
|15Obligations|under leases and||hire purchase|contracts|||
|The total value offuture||minimum|lease payments|was as follows:|||
||||||2021f|2020f|
|Within one year|||||1,345|2,690|





## 

## 



## 

## 

## 

|17Funds||||||||||
|---|---|---|---|---|---|---|---|---|---|
|||Balance|at||||||Balance at|
|||1 April||incoming||Resources|||31 March|
|||2020<br>f||resources<br>f||expended<br>f||Transfers<br>f|2021<br>f|
|Unrestricted|funds|||||||||
|General||||||||||
|General<br>Fund||300,518||1,403,878||(1,052,261)||(120,617)|531,518|
|Designated||||||||||
|Accommodation||24,916||||||120,617|145,533|
|Operational|Costs|161,611|||||||161,611|
|COVID 19|Impact|45,000||||||10,625|55,625|
|Define Our|Brand|10,625||||||(10,625)||
|||242,152||||||120,617|362,769|
|Total funds||542,670||1,403,878||(1,052,261)|||894,287|
||||||||||Balance at|
|||Balance||at 1|Incoming||Resources||31 March|
|||April 2019|||resources<br>f||expended<br>f||2020<br>F|
|Unrestricted|funds|||||||||
|General||||||||||
|General<br>Fund|||295,680|||681,876||(677,038)|300,518|
|Designated||||||||||
|Accommodation|||24,916||||||24,916|
|Operational|Costs||161,611||||||161,611|
|COVID 19|Impact||45,000||||||45,000|
|Define Our|Brand||10,625||||||10,625|
||||242,152||||||242,152|
|Total funds|||537,832|||681,876 ~677.6381|||542,672|





## 

## 

## 

## 

|18Restricted reserves||||||
|---|---|---|---|---|---|
|||Balance at 1|Incoming|Outgoing|Balance at 31|
|||April 2020|Resources|Resources|March 2021|
||||6|8||
|Manchester<br>City Council - Our||||||
|Manchester|||54,070|(54,070)||
|Manchester<br>CCG on behalf of||||||
|Greater Manchester<br>Health<br>&Social||||||
|Care Partnership<br>- Pride In Practice|||175,000|(175,000)||
|Department<br>of Health Social|Care-|||||
|Strategic Partners|||89,958|(89,958)||
|Greater Manchester<br>Combined||||||
|Authority<br>(Village Angels)|||85,000|(85,000)||
|Greater Manchester<br>Combined||||||
|Authority<br>-Victim Fund|||29,580|(29,580)||
|Greater Manchester<br>Combined||||||
|Authority<br>-Village Haven|||50,002|(50,002)||
|Manchester<br>City Council - Domestic||||||
|Abuse<br>Housing|||125,824|(125,824)||
|Big Life Group|||8,001|(8,001)||
|We Love Manchester<br>Charity|||2,000|(2,000)||
|GMCVO Ambition<br>for Ageing|||30,788|(30,788)||
|MAC Aids|||11,677|(11,677)||
|The Henry Smith Charity|||13,942|(13,942)||
|Pride<br>In Ageing|||26,990|(26,990)||
|The Guiness<br>Partnership|||52,544|(52,544)||
|University<br>ofYork|||500|(500)||
|Manchester<br>CCG on behalf|of|||||
|Greater Manchester<br>Health|&Social|||||
|Care Partnership<br>-Trans Programme|||115,846|(115,846)||
|Macmillian<br>Cancer Support|||2,379|(2,379)||
|Arts Council|||17,736|(17,736)||
|GM Business Support<br>Ltd|||1,817|(1,817)||
|gtd Healthcare<br>- Indigo|||262,589|(262,589)||
|National<br>Lottery Community|Fund||97,352|(97,352)||
|Trust For London|||7,500|(7,500)||
|Spectra|||5,700|(5,700)||
|Mind|||14,483|(14,483)||
|Grand Trust|||24,560|(24,560)||
|Mace Hate Crime Awareness|||2,000|(2,000)||





## 

## 

## 

|||Balance at 1|Incoming|Outgoing|Balance at 31|
|---|---|---|---|---|---|
|||April 2020f|Resourcesf|Resources|March 2021|
|London Community<br>Response|Fund||5,380|(5,380)||
|National<br>Institute<br>Health Research|||28,226|(28,226)||
|NHS England<br>Unified<br>Information|||3,488|(3,488)||
|Manchester<br>Art Gallery|||1,200|(1,200)||
|Homes England|||140,001|(140,001)||
|Forever Manchester|||1,000|(1,000)||
|We Love Manchester|||11,590|(11,590)||
|LGBT Consortium<br>-Performance|||7,704|(7,704)||
|LGBT Consortium<br>- Helpline|||21,333|(21,333)||
|NACCOM|||7,000|(7,000)||
|Sir Jules Thorn Charitable<br>Trust|||1,000|(1,000)||
|Carers Trust|||2,250|(2,250)||
|Assure<br>Foundation|||220|(220)||
|Salford CVF - History Makers|||750|(750)||
|Natcen Social Research|||1,362|(1,362)||
|Department<br>of Health<br>8 Social|Care|||||
|-Maternity<br>Project|||33,175|(33,175)||
|HM Government<br>in Partnnership|with|||||
|National<br>Lottery Community<br>Fund|||48,388|(48,388)||
|Greater Manchester<br>Combined||||||
|Authority - COVID 19|||36,448|(36,448)||
|NHS Central Manchester<br>CCG|||500|(500)||
|Salford CVF - Achieve Recovery|||9,804|(9,804)||
|Total|||1,668,657|~7.668.6571||



## 

|19Anal|ysis of net assets between funds|||
|---|---|---|---|
|||Unrestricted||
|||funds||
|||General|Total funds<br>f|
|Current <br>Current|assets<br>liabilities|2,076,234<br>~1,781,947|2,076,234<br>~1.181.947|
|Total net assets||894,287|894,287|





## 

## 

||Glo|Glo|s|sary|ofTerms||
|---|---|---|---|---|---|---|
|~|BAME - Black, Asian, and minority<br>ethnic||||||
|~|CCG -Clinical Commissioning<br>Group||||||
|~|CEO -Chief Executive Officer||||||
|~|CLDS -Condom and<br>I ube Distribution|Scheme|||||
|~|CORE -Clinical Outcomes<br>Routine<br>Evaluation||||||
|~|CRM -Customer<br>Relationship<br>Management||||||
|~|DH - Department<br>of Health||||||
|~|FASC -Finance &Administration<br>Sub-Committee||||||
||GB - Gay and bisexual||||||
|~|GP -General<br>Practitioner||||||
|~|GUM -Sexual health or genitourinary|medicine|||||
|~|H&WB - Health<br>&Wellbeing<br>(Strategy)||||||
|~|HIV - Human<br>immunodeficiency<br>virus||||||
|~|HPE - HIV Prevention<br>England||||||
|~|HR - Human<br>Resources||||||
|~|IAPT - Improving<br>Access to Psychological||Therapies||||
|~|ICRF - Investment<br>and Contract Readiness|||Fund|||
|~|ICT - Information<br>and Communications|Technologies|||||
|~|IDAHOBIT - International<br>Day Against|Homophobia,|||Biphobia|&Transphobia|
|~|IT- Information<br>Technology||||||
|~|JSNA -Joint Strategic Needs Assessment||||||
|~|LB- Lesbian and bisexual||||||
|~|LGB - Lesbian, Gay & Bisexual||||||
|~|LGBT- Lesbian, Gay, Bisexual &Trans||||||
|~|MPHDS -Manchester<br>Public Health<br>Development||||Service||
|~ <br>'|NAVCA - National<br>Association<br>for Voluntary<br> NW - North West|||and Community||Action|
|~|OCS -Office of Civil Society||||||
|~|PHE - Public Health<br>England||||||
|~|PrEP -Pre-exposure<br>prophylaxis||||||
|~|SMT -Senior Management<br>Team||||||
|~|SORP -Statements<br>of Recommended|Practice|||||
|~|STI -Sexually Transmitted<br>Infection||||||
|~|VBA -Village Business Association||||||
|~|VCSE -The voluntary,<br>community<br>and|social enterprise|||||
|~|WSW -Women who have sex with women||||||



