Carers, Support Centre Carers, Support Centre (A company limited by guarantee) Trustees Report and Financial Statements For the Year Ended 31st March 2024 Charity Number: 1070028 A Ccimpany limited by guarantee registered no, 3540988 Carers, Support Centre Contents Trustees Annual Report (including Director5 rep)rt) Page 1-12 Independent Auditors Report Page 13-16 Statement of Flnanaal Activities Page 17-18 Balance Sheet Page 19 Cashflow Page 20 Notes to the accounts Page 21-35 Charity Number: IU70028 A company limited by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 The Trustees (who are also directors of the Charity for the purpose of the Companies Act) present their Annual Report together with the audited financial statements of Carers, Support Centre (the Charity) for the year ended 31 March 2024. The Trustees confim that the Annual Report and financial statements of the Charity comply with the current statutory requirements, the requirements of the Charity's governing document and the provision of the Statement of Recommended Practi (SORP), applicable to charities preparing their accounts In accordance with the Financial reporting Standard applicable in the UK and Republlc of Ireland (FRS102) (effected l January 2015 as amend.ed). Sintr the Charity qualifies as small under section 383, the strategic report ￿qUired of medium and large companies under The Companies Act 2006 (Strategic Report and Director, Report) Regulations 2013 is not requlred. Trustees. responsibilities statement The charity Trustees are responsible for preparlng a Trustees, Annual Report and financial statements in accordan￿ with applicable law and United Klngdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the charity Trustees to prepare financial statements for each year which give a true and falr vlew of the state of affairs of the charitable company and of the incoming resources and application of ro£ources, including the income and expenditure, of the charitsble company for that period. In preparing the financial statements, the Trustees are required to.. select suitable accounting policies and then apply them consistently. observe the methods and principles in the Charitles SORP. make judgements and estimates that are reasonable and prudent. state whether applicable UK accounting standards have been followed, subjett to any material departures disclosed and explained in the financial statements. prepare the financial slatements on the going concern basis unless it is inappropriate to presume that the charity will continue in business, The Trustees are responsible ft)r keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hen￿ taking reasonable steps for the prevention and detection of fraud and other irregularities. The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdirtions. Charity Number.. 1070028 A company Ilmlted by guarantee reglstered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Statement of disclosure of information to Auditor We, the Trustees of the Charitable Company who held offlce at the date of approval of these financial statements, each confirm so far as we are aware, that: there is no relevant information of which the charitable company's auditors are unaware. and we have taken all the steps that we ought to have taken as Trustees to make ourselves aware of any relevant information and to establish that the auditors are aware of that information. an Sec Mr Michael Humphrles toDa ana ement of the Char. Chief Executive (Joint) Chief Executive (Joint) Mr Michael Humphries Mrs Helen Wilson Auditor: Finnies Accountants Llmlted Chartered Certified Accountants 4-6 Swaby's Yard Walkergate Beverley HU17 9BZ Bankers: Unity Trust Bank Nine Brindleyplace 4 Oozels Square Birmlngham BI 2HB Charity Number: 1070028 A company limited by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Structure, Governance and Management Governlng Document Carers, Support Centre is a registered charity and a company limited by guarantee governed by its Memorandum and Article5 of Association adopted on 31 March 1998 and amended on 27 December 2012 and 11 January 2023. Every member of the Charity undertake5 to contribute a maximum of £10 in the event of the charity windlng up. Recruitment and appolnknent of new Trustees The TrUSt￿S keep the membership of the board under review and understand the need to have access to a good mix of skills. The Board of Trustees completes an annual skills audit showlng that there are no gaps in the expertise of the board. There will be an ongoing focus of ensuring diversity on our board and in our team. The Articles of Association states that the number of Trustees must not be less than three but shall not be subject to any maximum. Induction and training of new Trustees New Trustees undergo IndLJCtion training, provided by the Chief Executive. The induttion Includes a discussion about the rale and responsibilities of Trustees, the activities, aims and objectives of the Charity, the structure of the organlsation, Board of Trustees, general procedures of the organisatlon. New Trustees are introduced to members of staff and other Trustees, and are provided with the Charity Commissions 'Roles and Responslbilities of Trustees,, the Articl￿ and Memorandum of Association, the busines5 plan, the latest statutory financial statements, Annual Report, and financial reports provided to the Board of Trustees. Any additional tTrining required by new Trustees will be identified during induction, and may be requested at any point by new and existing Trustees, where it is considered useful to their role as Trustee. Trustees are also invited to attend staff events and activities in order to develop a better all-round understanding of the organisation. Organisational Structure The Board of Trustees manages the Charity, and aims to conslder only strateglc deasions at Its meetings. Trustees are aware that any conflicts of interest are declared and minuted, The Board meets every two months. The Chief Executive 15 appointed by the Trustees to manage the day-to- day operations of the Charity, and also has authority to delegate as appropriate to other staff members. Ad-hoc committees are set up when the need arises. Charity Number: 1070028 A company limited by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Risk management The Trustees have a dLty to identify and review the risk5 to which the charity is exposed and to ensure appropriate controls are in Pla￿ to provide reasonable assuran￿ agalnst fraud and error. The Trustees have considered the major risks to which the charity is exposed and have reviewed those risks and &stablished systems and procedures to manage them. The Tnjstees have put in pla￿ a risk reglster, and this is revlewed and re-evaluated annually. Reserves policy Cash and deposit balances are maintained to be able to m*t outgoings and grant obligations. The financlal position of the charity on 31st March 2024 15 considered to be satisfactoryi Wlth sufficient reserves to meet current commitments. The charity ha5 a reserves policy which is reviewed on an bi annual basis. The current reserves policy adopted by the Trustees ensures that there are sufficient monies available to cover costs should the Charity have to cease, including redundancy costs. The Trustees are particularly mindful of the need to contain the risk where the Charity cannot meet the payments to which it is committed if the income of the Trust declines. Trustees J Clift-Williams- Chairperson M Morley P Taylor B Dunderdale - reslgned April 2023 H Redshaw M Keyworth - resigned April 2023 P Ashley P Caswell K Hague A Holden J Smith K Knapton D Carlile - appointed January 2024 Company Secretary and registered office: Michael Hurnphries CEO, Carers, Support Centre, 11 Redcombe Lane, Brigg, North Lincolnshire, DN20 8AU reglstered charity number 1070028 company number 3540988 41Page Charity Number., 1070028 A company limited by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Objectives and Aims The objective of the charity as stated in the company's Memorandum and Articles of Assoclation are principally for the benefit of the community In North Lincolnshire and surrounding areas. In developing the main objectives for the following year, the Trustees have given r￿ard to the Charity Commission guidance on public benefit. The Charity's objectlves are; -To promote the relief of the aged, SICK or disabled people In North Lincolnshire and surrounding areas by the provision of such services as shall relieve or alleviate their sufferlng. -To advance the education of Carers by the provision of training and advi￿ to such persons. -To relieve those Carers who are need by reason of their responsibilities as a Carer. A Carer shall be defined as a person whose life is, or has been, restricted by the responsibility for the care and well being of aged, sick, and disabled people. The policies adopted In furtherance of these objectives, by the Trustees are; members to fulfil the aforesaid objectives. -To gather and dissemlnate information for memtErs and Carers. -To advise and inform relevant bodies of the needs of Carers. -To promote the setting up of appropriate support systems for Carers. -To organise fund raising activities. -To employ members of staff as appropriate. To bring together Mission statement Carers, Support Centre is the first Chol￿ for Carers, their familyi and Commis5ioner5. We are a trusted and respetted organi5ation. Wision Carers are valued and can access the help they need to thrive and live the life they choose. Charity Number: 1070028 A company limited by guarantee registored no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Alms l. Raise the profile and importance of Carers across communitie5 2. Identify and reach a greater number of Carers 3. Ensure support to Carers is accessible 4. Ensure support to Carers is inclusive and makes a positive difference 5. Sustain and grow a vibrant, supported, inclusive and high performing team 6. Strengthen our financial sustainability and operational efficiency Equal opportunities In furtherance of the Objects the charity shall at all tlmes take into consideration the principles of equality of opportunity irrespective of agei gender, race, colour, nationality, ethnic origin, religion, sexual orientation or disabllity. Achievements and Performance This year we have undertaken a significant amount of outreach work across the whole of Northern Lincolnshire. We have had a presence at events such as Armed Forces days, Pride, and summer shows such as the Winterton Show as well as working with Employers raising Carer awareness with staff teams and management, and running sessions with for exatnple local councillors, Community Hubs, Adult Social Care, hospitsl-based teams and Ongo Homes. Working with partners and taking attive roles in various working groups such as Dementia Action Alliance and the Domestic Abuse Partnership We continue to develop new services and grow existing support. Carer Groups have developed in Crowle, Carers Together at Lindsey Lodge Hospice and a group called Generation X for younger adult Carers. A memory café has also been developed in conjunction with Friendship at home meeting at our centre in Grimsby. The therapy servi has re launched in North Lincolnshire funded through the Carers Trust, offering Carers much needed relaxation therapies such as body massage, reiki, and hypnotherapy. Our most significant developments have been our Dementia Direct service supporting people living with dementia and their Carers, in North Lincolnshire, and our work based at Diana Princess of Wales Hospital (Grimsby), Scunthorpe General and Great Oaks. 61 P2L Ee Charity Number.. 1070D28 A company limited by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 We have seen slgnifitsnt increase in the number of Carers ac￿SsIng all our services such as Peer Support groups, training and attivities and counselling. Peer Support groups met 242 times during the year supporting 310 individual Carers. The helpline offering a listening ear, information and guidan￿ has been the busiest ever, and in the year to March 2024 we registered the highest number of new Carers to the service with 1971 Carers registering, a 14.5 % increa* on the previous year, We had 7,793 unique carers accessing information, advice and support during the year, an increase of over 125 on the previous year. It has been another year of significant growth, development, and change for the charity. Carers are comlng FO￿ard in greater numbers and more and more people and services are becoming carer aware. As a of Consequen￿ a record number of Carers are now re￿Iving the ServI￿S and support, they need. A Step Change for Carers at our Local Hospitals After the success of the Pilot Project at Diana Princess of Wales Hospital we secured additional funding to continue the project for another year to March 2024 and have now secU￿d a further year of funding to March 2025. At both Diana Prlncess of Wales Hospital in Grimsby and Scunthorpe General Hospital we continue with our work with staff to ralse the awareness and profile of Carers, building strong links with key staff. A Carers Charter is now displayed in most wards, making clear the hospitals commitment to supporting Carers. This summer saw the launch of the Carers Lanyard. This is given to Carers to enable them to stay with the person they care for where the person has extra support needs. It gives the Carer the freedom to be at the hospital as much as is needed. In addition to this, Carers who are part of the new Carers Voice in North East Lincolnshire have created a Carers Guide to the hospital, written by Carers for Carers. The guide clearly explains what support Is available for Carers when the person they care for visits hospital, the things Carers need to consider and the questions they need to ask. This work has had a big impact on the number of Carers being identified at the h05Pitals and subsequently we have had a 30 % increase in the number of Carers registering for our support. 71Page Charity Number.. 1070028 A company limited by gu3rantee registered no, 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Increasingly Carers are being pro-actively involved in patlent care, and their wellbeing considered alongside the health and wellbeing of the patient. Carers have described the change in support they now receive at the hospitals as 'night and day,. This work has securely embedded the Carers, Support Seryice in practices and prO￿dureS across both hospitals. The hospitsl-based work was funded through The Better Care Fund, and we were a guest speaker at the Northern Better Care Fund National Conferentr where we spoke about the hospital project work and how we delivered servI￿s, maximising the funding. Dementia Direct North Llncolnshire The service started in January 2023 and this year has seen the servitr embedded in the 5UPPOrt offer to both Carers and those living wlth Dementia. During the y_ear four dementia cafés have been developed in Brigg, Scunthorper Epworth, and Barton. There are various activitles along with réfreshments Bt each of the cafes- _. There have been 49 c.afé events involving 180 Individuals with an overall attendance at the Caf￿ of 528 As well as the cafes, Carers and the person living with dementia can access ongoing support, guidance, and information from dedicated Dementia Advisors. The Servi￿ has seen a significant increase in people registering with the seNitr. Open cases have increased from 130 In the first quarter of the project to 662 open cases In March 2024. North and North East Lincs services both have Carer Dementia Information Groups that meet each month with 44 Carers attending these groups. Understanding Dementia training is also available to Carers wsth the four-wsion course running in both North Lincs and North East Lincs and on-line in the evening. Eleven courses have taken place with 98 individual Carers attending. 81 P¢ige Charity Number.. 1070028 A company Ilmlted by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Training and Events Thls year our robust package of training opportunities to Carers has been expanded further, While there remains a strong emphasis on well-being there are also cour5e5 and workshop5 geared to Carers interests and hobbies. Extra funding was secured through the Health Inequalities Fund and a Carers Wellbelng programme was delivered. This consisted of monthly Carer fitness sessions and monthly PLWD fitness sessions for people living with dementia. Each course was tailored to the needs of the group and the fully accessible sessions focused on building strength, balan￿, and mobility in a social setting as well as monthly sound bathlmeditation relaxation sessions, and a continuatlon for a year for the cooking club, tsi chi club and art club. During thls year there has been 127 training events with attendance of 589 Carers, a 58 % increase in attendance on last year. Courses have Included anxiety management, legal matters, sound bath, meditation, and various courses focusing on equipping Carers to manage their care such as Carlng and Coping. There are severEI activity groups meetlng regularly and many attivity days. The Art Group, Luncheon Club, Tai Chi Groups and Men in Sheds group remain very popular. Activity Days have included gl8SS engraving, cooking classes, and Ceramic and Craft workshops. There have b￿n 194 events with 1167 Carers attending these meetings during the year. Grants We apply for grants from external organisations where Carers need financial support to help with their caring role. This year we have applied for grants for a range of things, such as washing machlnes and tumble dryers, wheelchairs, beds, child car seats, holidays, and driving lessons. This year we secured Grants for 79 Carers, totalling £16,259. Benefits Advice Servi As a result of this guidanTr 561 Carers, households have seen an increase in their income. The total amount of benefit gained for the year was £2,176,066. 91Pi(ye Charity Number.. 1070028 A company limlted by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 Awareness Raising and Outreach Work The Carers, Support Service continues to strengthen and embed relationships with local organisations and has developed many new ones. We are working more closely with employers on Carer friendly policies and procedures, training staff teams on Carer awareness, attending organisation wellbelng events, educating students at local colleges, recruiting Carers Champions across health, social care, community organisations and the private sector. The aim is to ensure Carers can identify themselves as Carers early in their caring journeyi can be supported to recognise themselves as Carers by professionals, can access inforrnation rlght across the county and are referred to the Carers, Support Servlce for support wherever they present themselves. Thls year we have provided 287 training and awareness raising sessions to profe￿10naIs, organisations, and community groups. We conducted 1876 hours of communty outreach. Volunteers The Carers, Support Centre makes a significant use of volunteers while undertaking its charitable actlvlties. Our thanks go to all of them. Volunteers help to transport Carers to and from Carers Groups and support Carers within the groups. Volunteers a150 provide counselling, befriendlng, computer tuition, alternative therapies and beauty treatments, handyrnan and admin support. There are currently 69 volunteers supporting us with our work acmss the charity. We celebrated the contrlbution of our volunteers wth an invitation to a lunch at Healing Manor during Volunteers Week in June and a lunch during the Christmas period. They were attended by 43 of our volunteers. Carers Week During Carers Week working alongslde North Lincolnshire Council, we hosted an event for professionals with the intention of raislng the profile of Carers and the serVi￿S available to them. The event was attended by over 80 delegates. Strategy This year we implemented our flve-year strategy to supwrt Carers. It sets out our values and priorities for the next five years and recognises the vitslly Important seNice that Carers provide, and it affirms our commitment and determination to support Carers in their caring role and with rnaintainlng their health and wellbeing. 10 I P 1¢ (F e Charity Number.. 1070028 A company Ilmlted by guarantee registered no. 3540988 Carers, Support Centre Trustees Annual Report (including Directors report) For the year ended 31 March 2024 staff Health and Wellbelng Sessions We have focused time this year on our biggest resource, out staff team. We have provided the opportLFnity for them to access various health and well-being. sessions. Two re￿￿t events have been Sound bath sessions and A Building Resilience Workshop - Work Armour and Mindfulness. Royal Visit We were honoured this year, with Her Royal Highness, Prlncess Royal visiting our Carers, Centre ir) Grimsby Town Centre. We were able Lo show HRH the various services on offer to Carers and time was spent meeting and talking with many Carers themselves. Eighty-Eight people attended the event. Charity Ball In September we held our first Charity Ball since before lockdown. Nearly 100 people enjoyed a meal and a dance with a live band at Forest Pines Hotel. It raised not only funds for the charity but also the profile of Carers within a different setting and group. £arers Registered on 3 1st March 2024 No. Type of Carer Carer 4,333 Carer (CFP In Res care) 223 Parent Carer (Cfp Under 18) 888 Sandwich Carer (Carer For A Disabled Child AND Adult 118 Young Carer (Under 18) 14 Ex Carer 295 Total 5,871 This represents a 10 % increase, year on year figures. 11 |P