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|Ghairman|Peter Holland||
|---|---|---|
|Vice Ghairman:|CarolShutkever||
|Treasurer:|TimWillies||
|Trusteesanddirectors|Matthew Baxter||
||RossWatkins||
||Jake White||
||Paul Groves||
||DavidBall||
||Ruth Barnes||
||DianaKirsch|appointed 28 September 2022|
|Company Secretary:|Jonny Whitehead||
|RegisteredOffice:|1st Floor, Gracemead|House, WoodsAvenue, Hatfield, Herts, AL10 8HX|



|ChiefExecutive|Jonny Whitehead||
|---|---|---|
|Directorof Services|Sally Scott||
|Headof FundraisingandCommunications|CarolineNeill||
|OperationsManager|MitchellStocker||
|Finance Manager|Steffi Huntingford|resigned11 Augus|2022|
||Paul Boty|appointed1March2023|



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|Gontents||
|---|---|
||Page|
|Report of the Trustees|1|
|Trustees'ResponsibilitiesStatement|11|
|lndependentAudito/sReport|12|
|Statement ofFinancialActivities|16|
|Balance Sheet|17|
|Statement ofCash Flows|18|
|Notes totheFinancial Statements|19|








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|Kevriskareas|M¡t¡gat¡ons¡nplace|M¡t¡gat¡ons¡nplace|
|---|---|---|
|Failure to attract and recruit right|.|Agreed recruitmentprocesses, including Recruitment|
|staff with the rightskills,||Pack and focus on non-pay benefits.|
|experience and attributes leads to|.|Annual salary reviewprocessinplace to ensure|
|negative impact on our abilityto||competitive salaries with salaryincrease andnewfloor|
|operate effectively.||salary implementedinAPril23.|
||.|Plantoimprove recruitment, retentionand moralein|
|||place and overseen by EMT|
|Cyber Fraud resulting in loss of|.|lT and SecurityAccessPolicy inplace.|
|service, financial loss or|.|Cyber Essentials certificate compliancemaintained and|
|reputational damage.||Liability lnsurance Policy inplace.|
||.|Regular communicationswithstaffabout cyber security|
|||risks and mitigations.|
||.|Web and Vulnerabilitv Assessmentsundertaken.|
|lnadequate focus on the|a|Diversity and lnclusion Policy inplace.|
|importance of equality, diversity|a|Strategic goal to"bemore inclusive"embedded in new|
|and inclusion leading to lackof||strategy.|
|diversity amongst staff team,|a|Training programme started, beginningwith managers.|
|reduced ability to connect||Be More lnclusiveproject planfor23124agreed by EMT|
|effectively with diverse||and Governance Committee.|
|communities inHerts.|||
|Level of free (unrestricted)|a|Reserves Policy includes a reasonabletarget reserve|
|reservesistoo high which deters||level (currently 3-6 months).|
|potential donors.||2023124budget and businessplanagreed,including|
|||designated fundtospend on strategicactivities and plan|
|||to reach year endwithreserves withintargetrange.|
||a|Regular reporting onfreereserveslevel to EMT, Finance|
|||Committee and Board.|
|InadequateInformation|.|NewlTmanaged servicesprovideron-boardedin|
|Technology systems or||Feb/March23with strong SLAs inplace and effective|
|inadequate skilledlTstaff||handoverfromprevioussupplier.|
|resource, failingtomeet day to|¡|External lTprovidermonitorssyslem2417.|
|day operational needs.|.|Security and authorisationprocedures inplace.|
||.|Employee inductionincludeslT/ Securityaccessand|
|||GDPR traininq.|





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|StatementofFinancialActivitie|s fortheyea|rended31Marc|h2023|||||
|---|---|---|---|---|---|---|---|
|||Unrestricted|Restricted|Total|Unrestricted|Restricted|Total|
|||Funds|Funds|2023|Funds|Funds|2022|
||Notes|Ê|Ê|t|Ê|I|Ê|
|lncome and endowments from||||||||
|Donations and legacies|2a|448,135||448,135|338,400||338,400|
|Charitable activities|2b||1,178,512|1,178,512||1,234,623|1,234,623|
|Other trading activities|2c|83,503||83,503|74,870||74,870|
|lnvestments|2d|6,216||6,216|3,325||3,325|
|Other|2e|7 132||7,132|26.420||26,420|
|Total||544,986|1,179,512|1,723,499|443,015|1,234,623|I,677,639|
|Expenditureon:||||||||
|Raising funds|3|303,878||303,878|261,627||261,627|
|Charitable activities|3|211.641|1 118 811|1,330,452|88,378|1j72,979|1.261.357|
|Total||515,519|1,118,811|1,634,330|350,005|1,172,979|1,522,984|
|Netincome||29,467|59,701|89,168|93,010|61,644|154,654|
|Transfers between funds||||||||
|Netmovement infunds||29,467|59,701|89,168|93,010|61,644|154,654|
|Reconciliationof funds:||||||||
|Totalfundsbrought forward|11|620,269|82,272|702,541|527,259|20,628|547,887|
|Totalfundscarriedforward|11|649,736|141,973|,791,709|620,269|82,272|702,541|





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|Balance Sheet at3lMarc<br>Registered GharityNo.10<br>Company No.3525558|h2023<br>69498|||||
|---|---|---|---|---|---|
|||31March2023||31March 2022||
||Notes|Ê|E|€|e|
|Fixedassets:||||||
|lntangible assets|b|5,755||6,522||
|Tangible assets|7|14,929||27,525||
|||20,684||34,047||
|Current assets:||||||
|Debtors|8|279,032||68,678||
|Shortterm investments|I|416,036||585,042||
|Cash andcash equivalents|I|312 674||308 605||
|Total current assets||1,007,742||962,325||
|Liabilities:||||||
|Creditors:Amountsfalling<br>duewithin oneYear|10|236,717||293,831||
|Netcurrentassets|||771,025||668,494|
|Netassets|||791,709||702,541|
|ThefundsoftheCharity:||||||
|Unrestrictedfunds- general|11|649,736||620,269||
|Restrictedfunds|11|141,973||82,272||
|Total Gharityfunds|||791,709||702,541|



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|StatementofCash Flowsfortheyear ende|d3lMarch|2023|||
|---|---|---|---|---|
||2023<br>Ê€||2022<br>I|€|
|Cashflows from operating activities:|||||
|Net income for theyearasperthe|||||
|Statement of Financial Activities|89,168||154,654||
|Adjustmentsfor:|||||
|Amortisation|767||767||
|Depreciation|13,740||15,845||
|lnterestfrominvestments|(6,216',)||(3,325)||
|Decrease/(lncrease)inshortterminvestments|169,006||(83,001)||
|(lncrease)/decrease in debtors|(210,354)||38,844||
|(Decrease/increaseincreditors|(s7,114\||(214.417\||
|Netcashusedin operating activities||(1,003)||(90,633)|
|Gashflows(usedin)/generatedfrominvesting|activities:||||
|Purchaseoftangible fixed assets|(1,144)||(13,649)||
|lnterestfrominvestments|6,216||3.325||
|Netcash generated/(usedin) investing activities||5,072||(10,324)|
|Changeincash and cash equivalentsinthe year||4,069||(100,e57)|
|Cash and cash equivalentsatthe beginningofthe|year|308,605||409,562|
|Cash and cashequivalentsattheendoftheyear||312,674||308,605|





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|2a.Donationsincome|||||
|---|---|---|---|---|
||Unrestricted|Restricted|Totalfunds|Totalfunds|
||funds|funds|2023|2022|
||Ê|€|E|e|
|Community Donations<br>Corporate Donations<br>lndividual Giving|113,341<br>152,469<br>79,140||113,341<br>152,469<br>79,140|57,893<br>116,654<br>77,491|
|Grants and Trusts|103,185||103,185|86,362|
||448,135||448,135|338 400|



## 

|2b. Charitableactivities income|||||
|---|---|---|---|---|
||Unrestricted|Restricted|Totalfunds|Totalfunds|
||funds<br>f|funds<br>€|2023<br>€|2022<br>Ê|
|Client Grants||||1,524|
|Homeless Hub||422,559|422,559|390,088|
|Floating Support<br>lntensive Outreach||264,902<br>108,531|264,902<br>108,531|266,693<br>73,326|
|Health||21,839|21,839|101,548|
|Rough Sleeping<br>U16s Mediation||127,729127,729||76,873<br>64,725|
|Tenancy Sustainment<br>Education||93,124|93j24|r0,000<br>83,715|
|Live Life||12,929|12,929|42,235|
|Future Roots||126,899|126,899|123,896|
|||1,178,512|1,178,512|1,234,623|



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|2c. Othertrading activities income||||||
|---|---|---|---|---|---|
||Unrestricted|Restricted||Totalfunds|Totalfunds|
||funds||funds|2023|2022|
||E||Ê|E|Ê|
|Fundraising Events|83,503<br>83,503||-|<br>83,503|74,870<br>74.870|
|||||-s-3-Fõ-||
|2d.lnvestmentincome||||||
||Unrestricted|Restricted||Totalfunds|Totalfunds|
||funds|-|<br>funds|2023|2022|
||Ê||Ê|Ê|â|
|Bank interest received|6,216|||6,216|3,325|
|2e.Otherincome||||||
||Unrestricted|Restricted||Totalfunds|Totalfunds|
||funds||funds|2023|2022|
||€||â|Ê|€|
|Sponsorship|1,000|||1,000|7,900|
|Other|3,182|||3,182|16,781|
|Governmentgrants|2,950|||2,950|739<br>1|
||7 132|||7,132|26.420|





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|3. Expenditure||||||
|---|---|---|---|---|---|
||Staff|Direct|Support|2023|2022|
||costs<br>€|costs<br>Ê|costs<br>Ê|Total<br>€|Total<br>t|
|Raising funds|204,844|59,551|39,483|303,878|<br>261,627|
|GharitableActivities||||||
|HomelessHub|302,283|7,762|66,382|376,427|387,888|
|Floating Support|182,460|121,571|34,624|338,655|269,090|
|lntensive Outreach|61,149|1,579|13,664|76,392|73,326|
|Health|71,980|2,944|24,913|99,837|102,948|
|Rough Sleeping|10,912|52|1,585|12,549|77,026|
|U16s Mediation|87,990|2,635|17,039|107,664|65,425|
|Tenancy Sustainment|||||10,000|
|Education|95,313|1,300|16,963|113,576|91,490|
|Live Life|8,754|74|2,329|11,157|48,491|
|Head Office|32,988|21,788|28,274|83,050|78,589|
|Future Roots|39 109<br>892,938|61 166<br>220,871|10,870<br>216,643|111,145<br> 1,330,452|57,084<br>1,261,357|
|Total expenditure|1,097 782|280,422|256.126|1,634,330|1,522,984|



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|Analysis of central support costsandoverheads|||||
|---|---|---|---|---|
||2023<br>Ê|-|2022<br>I||
|Governance|13,335|||10,991|
|Head Officestaff|1,573|||1,147|
|Information technology|56,773|||46,959|
|Premises expenses|67,726|||54,464|
|Legal andprofessional<br>Stationery,postage,telephone,equipment|33,603<br>21,001|||32,761<br>7,706|
|Sundry costs|52,959|||23,452|
|Depreciation|9,156|||15,537|
||256j26||1|017|





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|Net expenditure ispresentedafter charging:|||
|---|---|---|
||2023|2022|
||Ê|â|
|Operating leases on land andbuildings|42,250|18,750|
|Auditors' remuneration-audit|12,595|8,514|
|5.Employeecosts|||
|Analysis of staffcosts,Trustee remunerationand expenses|2023|2022|
||Ê|Ê|
|Wagesand salaries|945,878|955,856|
|Social security costs|79,567|73,454|
|Pension costs|44,612|48,681|
|Group Life lnsurance Policy|3,758|5,911|
|Other costs|23,967|25 278|
||1,097,782|1,109,180|



|Average numberofemployees byactivity|||||
|---|---|---|---|---|
||2023||2022||
|Raising funds||6||5|
|Charitable activities||27||31|
|Management andadministration||b||þ|
|||39||42|





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|6.lntangible Assets||||
|---|---|---|---|
|||Software|Total|
|||Ê|I|
|Cost||||
|At1April2022||7,673|7,673|
|At 31 March 2023||7,673|7,673|
|Amortisation||||
|Al1April2022||1,151|1,151|
|Charge for theyear||767|767|
|At31 March 2023||1,918|1,918|
|Net Book Value||||
|At31March2023||5,755|5,755|
|At31March2022||6,522|6,522|
|7.Tangible fixedassets|FixturesOffice|||
||andfittingsequipment<br>Ê€||Total<br>Ê|
|Cost||||
|At1April2022|12,89462,711||75,605|
|Additions|1 144|||
|At31 March 2023|14,03862,711||76,749|
|Depreciation||||
|At1April2O22|1,075|47,005|48,080|
|Charge for theyear|4,584|9,156|.13,740|
|At31March 2023|5,659|56,1 61|61,820|
|NetBookValue||||
|At3lMarch2023|8,379|6,550|14,929|
|At31March2022|II,819|<br>15,706|27,525|
|LDebtors||2023|2022|
|||Ê|Ê|
|Tradedebtors||76,238|36,896|
|Other debtors||119|1,345|
|Prepayments||20,258|29,254|
|Accruedincome||182,417|1,183|
|||279,032|68,678|





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|9.Shortterm investmentsand cash andcashequivalents|||
|---|---|---|
||2023|2022|
||Ê|Ê|
|Short term investments:|||
|Fixed notice accounts(noticenot exceeding3 months)|416,036|585,042|
|Cash and cash equivalents|312,674|308,605|
|10.Greditors-amountsfallingduewithinone year|2023|2022|
||Ê|Ê|
|Trade creditors|8,371|17,837|
|Accruals|18,410|23,171|
|Deferred income|176,799|223,592|
|Sundry creditors|4,617|4,927|
|Social security andpension|28,520|24,304|
||236,717|293,831|



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|Balance|Released|Deferred|Balance|
|---|---|---|---|
|IApril|intheyear|intheyear|31March|
|2022|||2023|
|Ê|s|Ê|s|
|223,592|(273,164\|226,371|176,799|



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|ll.Funds|||||||
|---|---|---|---|---|---|---|
||Balance|Movementinresources||||Balance|
|Unrestricted funds|1April2022<br>â<br>478,810|IncomeExpenditureTransfers3f<br>€Ê€Ê<br>544,986(500,717)(r00,000)||||March2023<br> <br>423,079|
|Designated funds:|||||||
|Digital and data fund|35,000|||(8,334)||26,666|
|Service continuity fund|75,000|||||75,000|
|EDI&environmental fund|1,459|||(300)||1,159|
|Office refurbishment fund|30,000|||||30,000|
|Strategic fund||||1|100|93<br>32|
|Restrictedfunds|||||||
|HCC||790,289|(790,289)||||
|Charity Partnerships||132,317|(132,317)||||
|Local Authorities||56,300||(56,300)|||
|Henry Smith||60,000||(60,000)|||
|Crouchfield Trust|2,450|1,600||(e00)||3,150|
|Letchworth Heritage|2,359|210||||2,569|
|Future Roots grants and donations|64,746|126,899||(73,663)||117,982|
|General restrictedgrants|12,717|10,897||(5,342)||18,272|
||82.272|1 17I 512|t1.118.811)|||141.973|
|Totalfunds|702, 1|1.723.498|(1.|330)||791 709|





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|12.Analysis ofnetassets|betweenfunds|||
|---|---|---|---|
||Unrestricted|Restricted|Total|
||Ê|€|Ê|
|FixedAssets|20,684||20,684|
|Currentassets||||
|Debtors|279,032||279,032|
|Shortterminvestments|416,036||416,036|
|Cash and cash equivalents|170,701|141,973|312,674|
|Current liabilities||||
|Falling due within one year|(236,717)||(236,717)|
||re,736--|141,973|791,709|





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|Leases on land and buildings which expire|within||
|---|---|---|
||At3lMarch|At31March|
||2023|2022|
|1year|47,616|42,250|
|2-5 years|47,458|64,625|
|more than5years|||
||95,074|106,875|



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|18Analysisofchanges inn|tdebt||||
|---|---|---|---|---|
|.|<br>1Ap¡il2022|CashflowsOther non-||31March2023|
||t|€Ê|cashchanges|Ê|
|Cash and cashequivalents|||||
|Cash|308,605|4,069||312,674|
|Overdrafts|||||
|Cash equivalents|585,042<br>893,647|(169,006)<br> <br>(164,937)||416,036<br>728,710|
|Borrowings|||||
|Debt|||||
|Total|893,647|(164,937)||728,710|



