AGE CONCERN WANDSWORTH (CHARITY NUMBER: 1069406) (COMPANY NUMBER: 3531311) REPORT AND FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 MYRUS SMITH Chartered Accountants Norman House, 8 Burnell Road, Sutton, Surrey. SM14BW AGE CONCERN WANDSWORTH ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 CONTENTS Pages: Report of the Board of Trustees Reference and administrative information Structure, govemance and management Objectives and activities Achievement and performance Financial review Independent auditor's report 9-11 Statement of financial activities 12 Balance sheet 13 statement of cash flows 14 Notes to the financial statements 15-24 AGE CONCERN WANDSWORTH REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 REFERENCE AND ADMINISTRATIVE DETAILS Age Concem Wandsworth is a Registered Charity and a Company limited by Guarantee governed by its Memorandum and Articles of Association. The charity is known as Age UK Wandsworth. Trustees The trustees, who are also the Directors of the company, who have held office during the year are as follows: Lara Sonola Jenny Alexander Co-chair Co-chair (and appointed Interim Treasurer November 2023) Phillip Francis Richard Smuts Peter Lloyd Kim Marshall (resigned November 2023) (stood down as Treasurer November 2023) Karrie Liu Anisha Mistry Tracy Cherrington Gill Dunsford (appointed September 2023) (appointed September 2023 and resigned February 2024) (appointed March 2024) Janet Turner President The Mayor of Vvandsworth CEO and Company Secretary Natalie de Silva Charlty number 1069406 Company Number 3531311 Registered Office 549 Old York Road London SW18 1TQ Audltors Myrus Smith Norman House 8 Burnell Road Sutton Surrey SM14BW Bankers CAF BANK LTD HSBC Charity Bank AGE CONCERN WANDSWORTH REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Icontd... The trustees present their report together with the audited financial statements for the year ended 31 March 2024. The financial ststements comply with current statutory requirements, the memorandum and articles of association and Accounting and Reporting by Charities.. Statement of Recommended Practice {'SORP') applicable to charities preparing their accounts in accordance with the Financial Reporting Statement applicable in the UK and Republic of Ireland (FRS 102). STRUCTURE GOVERNANCE AND MANAGEMENT Age Concern Wandsworth is an independent charity, responsible for its own policy. direction and funding. Operationally, the charity is now known as Age UK Wandsworth, after signing a Brand Partnership Agreement with the national charity Age UK, however, the legal name remains Age Concem Wandsworth. Throughout the rest of this report. the trading name of Age UK Wandsworth is used. Age UK Wandsworth is also a member of the Age England Association, the successor to the Age Concem Federation. Age UK Wandsworth is governed by a Board of Trustees. The Trustees are also Directors of the Company. Trustees are elected by members at the Annual General Meeting but the Board can also co-opt Trustees in accordance with the Articles of Association. The Board of Trustees meets at least six times a year and is responsible for ensuring that the financial. legal and contractual requirements of the charity are met. It decides on the strategy and ensures that the organisation fulfils its objectives. The Board receives reports from the Policy and Finance Committee, which meets in the inteNening months to oversee the finances, policy direction and to consider personnel matters, such as pay and remuneration. The Board delegates day-to4ay management and decision making of the charity to the Chief Executive, who works with the se￿￿￿ co-ordinators to ensure the smooth and effective running of the charity. The Chief Executive reports to the Co-chairs and the Board. In line with our Remuneration Policy, the Policy and Finance Committee review staff remuneration on an annual basis as part of the annual budgeting process. Statement of Trustees, Responsibilities The trustees (who are also directors of Age UK Wandsworth for the purposes of company law) are responsible for preparing the Trustees, Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accountancy Practice). Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming reSoU￿S and application of reSoUr￿s, including income and expenditure, of the charitable company for the year. In preparing these financial statements, the trustees are required to.. select suitable accounting policies and then apply them consistently., observe the methods and principles in the Charities SORP 2019 (FRS 102}; make judgements and estimates that are reasonable and prudent,. prepare the financial statements on the going concem basis unless it is inappropriate to presume that the charitable company will continue in operation. AGE CONCERN WANDSWORTH REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Icontd... The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularFties. The Board conducts an annual risk assessment, in which major risks to the charity are identified and reviewed and systems and procedures to manage the risks are established and updated. Trustees re￿1ve reports from the Chief Executive and from services. co-ordinators. In addition, Trustees review Age UK Wandsworth's portfolio of policies and procedures on a cyclical basis, as well as the introduction of new policies and procedure as appropriate. All trustees give Iheir time voluntarily. Trustee Recruitment and Induction Trustees are recruited through a variety of methods, including targeted recruitment initiatives and professional recommendation. The Trustees endeavour to ensure that there is a balance of skills, gender, age and cultural backgrounds and that they are also representative of older people in Wandsworth. New trustees are inducted by the Chief Executive. the Co-chairs and more experienced trustees. They are also able to attend Trustee Induction programmes run by Age UK, where available. Older People Older People are at the centre of service planning and are involved in all aspects of the charity's strategic and operational management, including active Board of Trustee participation. Equal Opportunlties Age UK Wandsworth is committed to the principal of equal opportunity in all aspects of its work from Servi￿ delivery through to employment and management of its employees and volunteers. Age UK Wandsworth also believes that all older people should re￿1ve services that meet their needs. As part of this commitment, it works to ensure that its own services and reSoUr￿S are relevant to the needs of older people and are perceived by those in need as relevant and aC￿SSible. We have an Equity, Diversty and Inclusion (EDI) Policy to help ensure we are a truly inclusive organisation. OBJECTIVES AND ACTIVITIES Objects of the charlty The Objects for which Age UK W8ndsworth is established and to which it is specifically restricted are to promote the following purposes for the benefit of the public andlor older people in and around the London Borough of Wandsworth: preventing or relieving the povety of older people. ii. advancing education- iii. preventing or relieving sickness, disease or suffering in older people (whether emotional, mental or physical)., iv. promoting equality and diversity; assisting older people in need by reason of ill-health, disability, financial hardship, social exclusion or other disadvantage; and vi. such other charitable purposes for the benefit of older people as the Trustees may frorn time to time decide- AGE CONCERN WANDSWORTH REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Icontd... The outcome of this being the promotion of the well-being of older people. All activities of Age UK Wandsworth are of a charitable purpose. Mission Age UK Wandsworth's mission statement is to develop a wide range of services that enable and enhance the independence and wellbeing of older people in Wandsworth. Aims and objectives The new strategic plan, for 2023-2025, outlines the following aims and objectives: 1. To support older people in Wandsworth to live well in their homes and to participate in their community. 2. To promote positive ageing and raise awareness of the contribution that older people make to our community. 3. To ensure that older people benefit from a well-run. sustainable organisation that is able to respond flexibly and innovatively to the changing needs of older people and the external environment. Ensurlng our work delivers our aims and provides public benefit We follow the Charity Commission's general guidance on public benefit when reviewing our aims and objectives and in planning our future activities. Public benefits from our work includes older people in Wandsworth.. Understanding their rights to financial assistance and protection Re￿Iving information and support to manage emotional, physical and mental health issues Accessing befriending and group activities that reduce levels of loneliness and social isolation Services Age UK Wandsworth remains an autonomous, local organisation providing direct services to older people in response to local need and available funding. Age UK Wandsworth's strategy is to build on the services it currently offers, developing new strands of activity or expanding the services to reach more people in line with our strategic aims and objectives. Our activities are preventative and improve the quality of life of older people living in the borough of Vvandsworth. By preventstive services we mean: services that help to prevent or delay the need for more costly intensive interventions., and strategies and approaches that promote the quality of life of older people and their engagement with the wider community The seniices we provided in 2023124 for older people are detailed below. These seplices are available to all people over the age of 60 within the borough of Wandsworth. Infomiation and Advice 1. Our Information, Advice and Support Service offers free and confidential information and advice on benefits, money, social care and housing and local services for people over 60 and their carers. Information and advice is provided in the office, over the telephone, via email and through home visits. In addition, we continue to deliver a scams prevention and support service - delivering group scams awareness talks at venues throughout the borough and one- to-one support to clients who have been, or who are at risk of being scammed. AGE CONCERN WANDSWORTH REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Icontd... 2. Crimes against Older People - c¢>ordination of a multi-agency forum to raise awareness of crimes against older people. 3. Better at Home - provides voluntary sector support to Vvandsworth's Community Wards, a multi-disciplinary team supporting patients in their own homes to prevent hospital admissions. 4. Age UK Wandsworth has a small Amenity Fund and can distribute grants of up to £200 to older people in financial need. Practical Support at Home Age UK Wandsworth runs 8 number of services aimed at supporting older people within their own homes to enable them to remain living independently at home and to maintain their health and well- being. These include: 5. The Be-a-Friend Service - matches volunteers with housebound older people to lessen the impact of social isolation. A telephone support Servi￿ is also provided. 6. The Handyperson Service - undertakes falls prevention work and practical help with minor repairs in the home to assist those unable to carry out tasks for themselves. The service enables people to live independently and safely in their own homes. 7. Online Shopping Service provides internet grocery shopping for those who do not have access to a computer and arranges shopping deliveries to the door through supermarket online servI￿s. 8. The Hospital Discharge Support serVi￿- provides volunteer support for up to six weeks when someone is discharged from hospital. 9. Befriending Plus Service - a befriending programme with additional weekly practical support provided by volUnt￿rS in conjunction with exisling care packages, or as a preventative measure. Additional Services 10. Roehampton Community Shed - provides opp3rtunities for socialising alongside practical projects, such as woodwork and furniture upcycling. In the last two years. there has also been a new focus on providing educational opportunities to address men's mental health. 11. In October 2022, Age UK Wandsworth was awarded an 18-month contract to provide three new services for Wandsworth Council: a building-based day centre Servi￿ for older residents and those with disabilities and dementia; a pilot Outreach Servi￿ to offer activities and companionship in a person's home environment,. and a pilot Digital Assistive Technology service to enhance the Council's Digital Inclusion Strategy by supporting residents to develop technological independence in their homes. At the end of the 18-month period, in March 2023, the Outreach service was terminated; the Digital Assistive Technology service was wrapped into a new, separate contract; and the Day Centre service contract was extended for a further two years. 12. Our Foot Clinic is now running once per month and meets the basic footcare needs of Wandsworth residents who are not entitled to free NHS footcare. 13. Community Engagement - this new Servi￿ started in April 2023 and include5 new contracts from Wandsworth Council called Digital Inclusion Technology and Age Well Central. The Digital element includes the provision of technology assistance to resid8nts in libraries across the borough as well as care technology support in their homes, whilst the Age Well Central contract allows for the provision of activities, such as coffee mornings and exercise classes, with food offerings, in central Wandsworth. AGE CONCERN WANDSWORTH REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Icontd... Volunteer Involvement Age UK Wandsworth depends extensively on the commitment of over 300 volunt&rs who play a vital role in every aspect of the organisation's work, including befriending, support in the home, office administration, and information and advice. Alongside paid staff, volunteers help us to deliver high- quality services. ACHIEVEMENTS AND PERFORMANCE The COVID-19 pandemic of 2020-2022 was swrftly followed by the national Cost of Living crisis. Whilst we continued to provide Wandsworth residents with our usual high-quality services to support their health and wellbeing at home and in the community, we had to focus on the additional challenges that the Cost of Living crisis posed and this is particularly evident in the support outlined below to increase residents. financial benefits. Our key achievements in 2023124 included: Benefit gains of £1,023.407 (compared to approximately £830K in 22123) for clients advised by our Advice team 2,456 in-depth advice sessions delivered (compared to 1,885 in 22123) and over 10,000 enquiries were responded to Over 2,000 activities delivered at the day centre to those with disabilities and dementia, which provides a subsidiary benefit of respite to unpaid carers 143 people matched to a volunteer befriender and almost 6.000 befriending home visits to lonely, isolated older residents Over 2,000 handyperson visits and over 1,200 indtvidual Wandsworth older residents supported with jobs to enable hospitsl discharge and independent living 437 frail, older residents supported with a safe, hospital discharge and subsequent after care (compared to 258 residents in 22123) 1,585 online food shopping deliveries arranged for those unable to food shop for themsefves Continuation funding secured for a second year for MCST (Maintenance Cognitive Stimulation Therapy) in direct response to residents, needs for further dementia support Winner of the Best Charity category in the Wandsworth Chamber of cornmer￿ Business 2024 Awards for the business transformation of the organisation AGE CONCERN WANDSWORTH REPORT OF THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Icontd... FINANCIAL REVIEW The financial statements cover the consolidated activities of Age UK Wandsworth for the year ended 31 March 2024. The financial situation of the charity remained stable at the end of the financial year and has benefitted greatly from the strong financial and operational perf0rrnan￿ over the previous three years. Principal Fundlng Sources £1.721,108 was received as Income from Charitable Activities in 2023124 in comparison with £1,816,595 in 2022123. Of this, Wandsworth Council contributed £1,090,670 compared with £1,218,706 in 2022123. The reduction year on year mainly reflected the changes to the Day Centre contract outlined above under Additional Services point 11. NHS Wandsworth Clinical Commissioning Group (CCG) provided funding of £15,000 compared with £10,000 in 2022123. V*le also re￿iVed contract funding from Battersea Healthcare Community Interest Company, the local GP Federation, of £401,106, compared with £415,328 in 2022123. Grants received in 2023-24 were as follows: Age UK, the national charity, awarded grants of £141,433 for Information and Advice and Maintenance Cognitive Stimulation Therapy Trust for London, £26,500 for Information and Advi mbledon Foundation, £9,833 for Information and Advice ASDA, £520 for Roehampton Community Shed Age UK London, £3.616 for Information and Advice The Fundraising and Marketing Committee continues to raise funds for services that are not fully funded and to raise the profile of the charity in the local community. We are particularly grateful to local residents who support us and raise money through taking part in sponsored events and other fundraising activity and for the local businesses and organisations who also supported us. In 2023124 we raised a total of £24,952 through community fundraising activities. We do not take such generous donations, or grants awarded, lightly and we are rigorous about controlling back office expenditure in order to pour valuable funds into delivering services that directly impact the most vulnerable older people in the borough. Reserves Policy and Flnancial Position Total reserves increased during the year from £1,345,919 at end March 2023 to £1,583,910 at end March 2024. Of this, £106,932 is designated funding from a legacy and the other unrestricted reserves totalled £480,850 at end March 2024. It is the charity's policy to write off deficits on restricted funds against general funds for those projects that finished in that financial year. Trustees wish to utilise rese￿eS to support the development of newer seNices that ￿qUIre additional capacity when they are initially established. The organisation's reseNes policy is to mainlain resetves at a level representing approximately six months of non