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2022-03-31-accounts

Torridge, North, Mid and West Devon Citizens Advice Bureau

Report of the Trustees and Financial Statements Year ended 31 March 2022

Registered Charity number: 1068496 Company Registered Number: 03520698

Torridge, North, Mid and West Devon Citizens Advice Bureau

Year ended 31 March 2022

Contents Page Trustees’ Annual Report and Statement of Directors’ and Trustees’ Responsibilities Independent Examiner’s Report 12 Statement of Financial Activities including income and expenditure account 13 Balance Sheet 14 Statement of Cash Flows 16 Notes to the Financial Statements 17

Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report

Year Ended 31 March 2022

The Trustees present their annual report and financial statements for the year ended 31 March 2022, which are prepared to meet the requirements for a directors’ report and financial statements for Companies Act purposes.

The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102).

Covid – 19

The Covid-19 pandemic has affected each and every one of us to a greater or lesser extent. Whilst we were quick to respond to the need to change our way of working, nobody could foresee how long we would be inhibited in our manner of working. Whilst the telephone, webchat and email were the principal ways in which we responded to our clients we also put measures in place to give face to face advice to some of our most vulnerable clients.

Many of our volunteers and staff missed the personal contact with clients and colleagues in an office environment and with that the benefits that peer support brings when dealing with people's problems. In addition, there were times when local services were only accessible online which presented barriers to some people who lacked the confidence to complete forms online.

We have an ongoing recruitment drive to better meet the ever increasing demands on our service. We provide full and comprehensive training and ongoing support and we are especially keen to recruit advisers and volunteers as we are now seeing a return to working in our offices as opposed to working from home. Our volunteers in particular come from all walks of life and bring valuable experience to our service.

Many of our volunteers are retired and their volunteering gives them a sense of purpose and usefulness but we are also keen to recruit young volunteers who can make volunteering with us a useful addition to their CV as well as identifying more easily with some of the problems younger clients bring to us.

Our funders have, without exception, continued to fund us and been very supportive of us both locally and nationally.

The contribution of Volunteer Staff:

It can never be emphasised enough that without the professionalism, commitment and support of the volunteer workforce, the Charity would not be able to provide the type of service that it does to the communities we serve. It is self-evident that the success of CA TNMWD depends entirely on the commitment and professionalism of both paid and volunteer staff. This past year a recent survey showed the financial value of the Charity’s volunteers to be over £525k.

Both paid staff and volunteers deserve great praise for the excellent work which helped over 13,300 clients with over 32,000 issues and brought £8.1 million into local communities during the reporting period

Objectives and Activities

CA TNMWD provides free, impartial, comprehensive, confidential and professional information, advice and advocacy to all in the TNMWD catchment areas. The aims and principles of the service are to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

Public Benefit Statement

As Trustees of the Charity we have complied with the duty in S.4 of the 2011 Charities Act to have due regard to guidance published by the Charity Commission.

The Charity provides a public benefit by providing the public in its area of benefit with free, confidential, and impartial advice regardless of age, gender, race, disability or sexuality.

Main objectives for the year:

We had several key objectives for this year including:-

1. Services : Deliver consistently high quality advice. Develop new adaptable models of service delivery to make it easier for people to obtain advice.

2. People : Ensure we maintain a high retention rate amongst our workforce through a positive and enjoyable working environment as well as providing a high level of training and support

3. Financial Sustainability Become more sustainable and effective by retaining and attracting the support of existing and potential funders.

4. Continuous Improvement: manage change to maintain a culture of continuous improvement and development.

5. Impact : Promote who we are and what we do within the communities in which we serve.

6. Influencing : Use the evidence provided by our clients to influence policy and prevent injustice.

7. Equality and Diversity We recognise the positive value of diversity, promoting equality and fairness, and challenging discrimination and are committed to providing a supportive and inclusive culture for all.

We seek to work in partnership with trusted organisations, for example medical practices, for the benefit of the community. We continue to review and develop our business plan to meet the changing environment in which we work.

We will actively recruit and train volunteers and paid staff to a standard to enable us to give high quality advice.

Achievements and performance

In the year ended 31 March 2022, CA TNMWD achieved the following:

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

These results are particularly impressive as they were achieved with fewer volunteers supporting our paid staff. As the pandemic progressed, we continued our drive to recruit and train new volunteers and advisers. These figures reflect the hard work and dedication of our workforce and also show that our more agile ways of working are effective as we try and meet the demands made on our services.

We have the following specialist services:

At a national level Citizens Advice sees two million people every year, and we have a close understanding of the problems that people experience, more than any other organisation. Our local Citizens Advice know which policies are working and spot emerging problems early. In our policy research we combine these insights with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for all.

As an organisation we have completed 717 social policy evidence forms that highlight local issues to our national office and allow us to spot trends and emerging issues that might impact our clients.

Nationally we are working on the following campaigns: Cost of Living crisis with letters sent to all MPs, Fuel Poverty awareness Day and Scams Awareness week.

Locally, we are also looking into issues regarding Personal Independence Payments with a local report sent to all MPs, Energy awareness including Smart Meters and the Renters reform campaign, working with Shelter.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

The below case studies give a flavour of the work being undertaken and the impact on our clients’ lives.

Case Study 1

Our Client had been helped to arrange token payments on credit card debts in 2011. Since then they had unfortunately developed a serious illness which had a significant impact on their life.

They came back to us as one of the creditors was offering a full and final settlement and the Client wanted advice as to how best proceed and also if and how this would impact on the other payment arrangements.

Our adviser said that due to the serious medical issues they would be a suitable candidate for possible debt writeoffs.

She wrote to each creditor with a supporting letter from the Client's doctor and received a response from each creditor confirming they would write off the balances. We further advised that they may be entitled to funding to adapt their home given their disabilities and found funds relating to the Client's previous occupation.

The Client felt empowered to make the application themself.

A total of £10,388.02 was written off and the Client received full funding for a complete refit of their bathroom. The significant upgrade was tailored to meet the specific needs created by the Client's disabilities.

Needless to say the Client was very grateful and appreciated all the help that they had been given.

Case Study 2

Well done to Ros who helped a family increase their income through the Quids for Kids Project.

The Client approached the Quids for Kids project directly. Though of working age she did not work or have any income of her own. Her husband was retired, in receipt of the state pension and some small occupational pensions.

They have a 12 year old daughter with suspected autism, communication difficulties, sensory issues and absence seizures. Whilst they received child benefit, child tax credit and council tax support, they wanted help to claim Disability Living Allowance (DLA) in respect of their daughter.

With Ros’s help the DLA claim was successful with the daughter being awarded £60 per week middle rate care component and the lower rate of mobility component of £23.70 per week. The family therefore became entitled to an increase in their Child Tax Credit (a disabled child element equating to approximately £66 per week. As a bonus the client was able to claim £67.60 per week Carer’s Allowance giving her an income in her own right which in turn means that her National Insurance credits will improve her state retirement pension when she is eligible to claim.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

In total, the household income has increased by £217 per week, or £11,284 a year plus the family received a backdated lump sum of DLA of £1,225. All of this means that they can now afford to pay for horse riding lessons which will be beneficial to her mental health. The client and her husband were amazed and delighted with the outcome and so grateful that they said they would make a donation to the local CA office.

We help improve people’s physical and mental health through the services we provide.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

Client’s Comments

----- Start of picture text -----
"I am very grateful for the help Citizens Advice
gave me. They helped me all the way and
without them I would have been in a right state.
They do fantastic work.
Thank you!"
"The patience and
understanding shown by the
adviser was unbelievable. I felt
completely out of my depth
and alone but she showed me
we are not alone. I can't thank
you enough."
"Brilliant service! I would
have been lost without it -
certainly in these strange
times."
----- End of picture text -----

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

Financial review

The Financial Statements are set out on pages 13 to 28. The Financial Statements have been prepared using Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) - (Charities SORP (FRS 102) and the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)). The Trustees consider the financial performance by the Charity during the year to have been satisfactory.

The Statement of Financial Activities shows net outgoing resources for the year of £10,121. Unrestricted net income was £5,471 before transfers, and net overall expenditure relating to restricted funds which may only be spent in accordance with the restrictions thereon was £15,592.

We are grateful for grant funding from the following over the year, some of whom have increased their contributions enabling us to support more clients and invest in resources for the future:

The majority of the Charity’s expenditure is dedicated to supporting the large number of volunteer staff, their training, the running costs for the offices and staff, thus supporting the key objective of providing good quality generalist and specialist advice.

Reserves position

The total reserves at the year-end stand at £439,672 of which £6,427 were restricted, leaving unrestricted reserves of £433,245. The Trustees have designated unrestricted funds for the following purposes:-

Assets fund £147,129 - funds set aside to meet property obligations Redundancy £48,506 - to cover redundancy costs should these be required in the event of a significant reduction in funding,

Property Repair/Maintenance Fund of £32,910 for the owned and leased properties and; Business Development Fund of £17,579 - for additional resources to help more clients in the future Covid Recovery Fund of £45,000 which is expected to be spent in 2022-23

This leaves undesignated unrestricted funds of £142,121 which are considered to be ‘free reserves’.

The Trustees’ policy is to work towards maintaining ‘free reserves’ at a level at least sufficient to cover three months’ of future unrestricted expenditure (approximately £160,000).

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

Investment policy

The trustees agreed an investment policy in May 2021. The overall investment policy is to invest monies of the Charity not immediately required for its purposes upon such investments, securities or property as may be thought appropriate.

During the year ended 31 March 2022 the Charity did not hold any financial investments. All monies held in the bank accounts were required to cover current liabilities and retain sufficient funds to cover free reserves. During the year ended 31 March 2022 the Charity held an Investment Property (see Notes 9 and 18).

Share Capital

The company is limited by guarantee and therefore has no share capital.

Plans for future periods

Our funding strategy covers a broad income spectrum including developing proposals to further increase our provision of debt services. We are also actively seeking additional funding for energy advice, housing and welfare benefits. We are also considering a range of ideas for project activity which meets local client need, some of which involve collaboration with other Local Citizens Advice offices in Devon and the surrounding areas and local external partners.

Our business plan focuses on working within the community and offering greater flexibility for clients. We continue to expand our digital offering to better meet local client demand, working within the Citizens Advice national Future of Advice strategy. This involves some premises change to ensure we remain fit for purpose and efficient in the way we support both our clients and people alike.

We will also include a greater emphasis on workforce engagement, focusing on the wellbeing of our people and will consider areas such as enhanced benefits and flexible working.

We continue to develop Impact reporting materials to best evidence good value for funders and are committed to providing high quality advice and information services in line with our membership agreement with national Citizens Advice.

Structure, governance and management

Governing Document and Constitution

The Charity is controlled by its governing document, the Articles of Association, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

The Charity is incorporated in England and Wales.

The Charity is constituted as a company limited by guarantee and is therefore governed by the Articles of Association. The Trustees of the Charity are also the Directors for the purposes of Company law. Eligibility for membership of the Charity and membership of the Board of Trustees is governed by the Articles of Association.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustee recruitment and training

Trustees have been actively promoting the services of the Charity, encouraging members of the public to become interested in becoming a trustee of the Charity. Each year at the Annual General Meeting Trustees are nominated and elected on to the Board. We undertake an annual skills audit of the Trustees and recruit new Trustees as required. All Trustees serve an initial term of 3 years and are eligible to serve 2 consecutive 3 year terms with re-election after the first 3 years. After 6 years they need to resign from the Board, but in exceptional circumstances the Board could extend eligibility to a third term. Currently we have a range of skills amongst our Trustees including Financial, HR, IT and Business Leadership.

Organisation structure

TNMWD is governed by the Trustees who meet a minimum of 4 times each year at Trustee Board meetings. The Trustees also hold strategy days throughout the year to discuss strategic matters requiring more time such as reviewing the business plan. The Board has reviewed its Governance structure, continued with its annual Trustee appraisals and conducts an annual review of its Governance.

The Board continue to meet using a video conference platform as well as communicating by email which saves time and travel costs.

In order to manage the Charity as efficiently as possible, the management structure is reviewed regularly as changes in personnel occur.

The Charity is a member of the Citizens Advice National Association.

Day to day management

The day to day management of the Charity has been delegated by the Trustees to Vicki Rowe, who is the Chief Executive Officer (CEO).

The setting of pay and remuneration is decided by the Board annually.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Trustees’ Annual Report (continued)

Year Ended 31 March 2022

Reference and administrative details

Legal registration details:-

Company registration number: 03520698 Charity registration number: 1068496

Centenary House Rydon Lane Exeter EX2 7XE

Principal and registered office Centenary House Peninsula Park

The Members of the Board of Trustees of the Charity at the date the report and accounts were approved, or who served during the year were:

Mrs D Nicholson (Chair) Mr C Perry Resigned 4 November 2021 Mr P Stafford Resigned 4 November 2021 Mrs K Percival Ms S Carruthers Resigned 4 October 2021 Ms S Hilsdon Ms J Collins Mr K Routledge Mr W Jackson Appointed 4 November 2021 Mr A Coxshall Appointed 4 November 2021 Mrs S Denton Appointed 4 November 2021

All the directors of the Company are also Trustees of the Charity, and their responsibilities include all the responsibilities of Directors under the Companies Acts and of Trustees under the Charities Act. The Directors are members of the company.

Chief Executive Officer

Vicki Rowe

Bankers Independent Examiner

Lloyds Bank plc Neil Hitchings FCA 5 High Street Francis Clark LLP Bideford Chartered Accountants EX39 2AD Centenary House Peninsula Park Rydon Lane Exeter EX2 7XE

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Report of the Trustees for the Year Ended 31 March 2022

Statement of Directors’ and Trustees’ Responsibilities

The Trustees (who are also directors of Torridge, North, Mid and West Devon Citizens Advice for the purposes of company law) are responsible for preparing the Trustees Annual Report and the Financial Statements in accordance with the applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Charity Trustees to prepare Financial Statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing the Financial Statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. The Trustees are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.

D Nicholson Director and Trustee

Date: 8 September 2022

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Independent Examiner’s Report to the Trustees of Torridge, North, Mid and West Devon Citizens Advice Bureau (‘the Company’) for the Year Ended 31 March 2022

I report to the trustees on my examination of the Financial Statements of the Company for the year ended 31 March 2022.

Responsibilities and basis of report

As the trustees of the Company (and also its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 (‘the 2006 Act’).

Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity’s accounts as carried out under section 145 of the Charities Act 2011 (‘the 2011 Act’). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner’s statement

Since the Company’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the ICAEW, which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

  1. accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act; or

  2. the accounts do not accord with those records; or

  3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair view’ which is not a matter considered as part of an independent examination; or

  4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Neil Hitchings FCA Independent Examiner Francis Clark LLP Chartered Accountants Centenary House Peninsula Park Rydon Lane EXETER EX2 7XE

Date: 26/9/22

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Statement of Financial Activities (including the Income and Expenditure Account)

Year ended 31 March 2022

----- Start of picture text -----
||||||| |---|---|---|---|---|---| |Unrestricted Restricted|Total|Total| |Note|funds|funds|funds|funds| |2022|2022|2022|2021| |£|£|£|£| |Income:| |Donations and Legacies|2 11,813|-|11,813|11,388| |Charitable activities|3| |-|Charitable activities from public bodies 364,316|-|364,316|370,470| |-|Charitable activities from non-public bodies|27,101|479,446|506,547|536,450| |Investment income|4|6,482|-|6,482|15,359| |––––—— ––––—— ––––—— ––––——| |Total income|409,712|479,446|889,158|933,667| |––––—— ––––—— ––––—— ––––——| |Expenditure| |Charitable activities|5|404,241|495,038|899,279|836,466| |––––—— ––––—— ––––—— ––––——| |Total expenditure|404,241|495,038|899,279|836,466| |––––—— ––––—— ––––—— ––––——| |Net income / (expenditure)|5,471|(15,592)|(10,121)|97,201| |Transfers between funds|(3,389)|3,389|-|-| |––––—— ––––—— ––––—— ––––——| |Net movement in funds|2,082|(12,203)|(10,121)|97,201| |Reconciliation of funds| |Total funds brought forward|14|431,163 18,630|449,793|352,592| |––––—— ––––—— ––––—— ––––——| |Total funds carried forward|14|433,245|6,427|439,672|449,793| |––––—— ––––—— ––––—— ––––——|

----- End of picture text -----

The notes on pages 17 to 28 form an integral part of these Financial Statements.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Balance Sheet

Company Number: 03520698

Company Number: 03520698
As at 31 March 2022 Total Total
Note funds funds
2022 2021
£ £
Fixed assets
Tangible assets 9 137,273 142,849
Investment property 9 190,625 190,625
––––—— ––––——
327,898 333,474
Current assets
Debtors 10 37,285 22,945
Cash at bank and in hand 306,050 329,213
––––—— ––––——
343,335 352,158
Creditors: Amounts due within one year 11 (175,589) (87,331)
––––—— ––––——
Net current assets 167,746 264,827
––––—— ––––——
Total assets less current liabilities 495,644 598,301
Creditors:Amounts due in more than
one year 12 - (93,937)
Provisions for liabilities 13b (55,972) (54,571)
––––—— ––––——
Net assets 439,672 449,793
––––—— ––––——
Unrestricted income funds
Designated funds
-
Assets Fund
147,129 147,129
-
Redundancy Fund
48,506 48,506
-
Property Repair and Maintenance Fund
32,910 32,910
-
Business Development Fund
17,579 17,579
-
Covid Recovery Fund
45,000 45,000
Undesignated funds – ‘free reserves’ 142,121 140,039
––––—— ––––——
14 433,245 431,163
Restricted income funds 14 6,427 18,630
––––—— ––––——
Total Charity funds 439,672 449,793
══════ ══════

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Balance Sheet

Company Number: 03520698

As at 31 March 2022

The Trustees are satisfied that the Charity is entitled to exemption from the provisions of the Companies Act 2006 (the Act) relating to the audit of the financial statements for the year by virtue of section 477, and that no member or members have requested an audit pursuant to section 476 of the Act. The trustees acknowledge their responsibilities for:

These financial statements have been prepared in accordance with the special provisions for small companies under Part 15 of the Companies Act 2006 relating to small companies.

These financial statements were approved by the members of the Board on 8 September 2022 and are signed on their behalf by:

D Nicholson (Chairman)

A Coxshall (Trustee)

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Statement of Cash Flows

Year Ended 31 March 2022

Note 2022 2021
£ £
Cash (used in)/provided by operating activities 18 (13,636) 95,159
––––—— ––––——
Cash flows from investing activities
Interest and rents from investment property 6,482 15,359
––––—— ––––——
Cash provided by investing activities 6,482 15,359
––––—— ––––——
Cash flows from financing activities
Repayment of borrowing (16,009) (15,547)
––––—— ––––——
Cash used in financing activities (16,009) (15,547)
––––—— ––––——
Changes in cash and cash equivalents in the reporting period (23,163) 94,971
––––—— ––––——
Cash and cash equivalents at the beginning of the 329,213 234,242
reporting period ––––—— ––––——
Cash and cash equivalents at the end of the reporting 306,050 329,213
period(*) ––––—— ––––——

(*) Cash at bank and in hand

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

1. Accounting policies

The principal accounting policies are summarised below. The accounting policies have been applied consistently throughout the year and the preceding year.

General information

Reference and administrative details of the charity can be found on page 10.

Winding up or Dissolution of the Charity

If upon winding up or dissolution of the charity there remain any assets, after the satisfaction of all debts and liabilities, the assets represented by the accumulated fund shall be given or transferred to such other charitable purpose or purposes as the members for the time being shall by ordinary resolution decide failing which the same shall be transferred to the National Association of Citizens Advice Bureau (or anybody successor to it).

Basis of preparation and statement of compliance

The Financial Statements have been prepared in accordance with ‘Accounting and Reporting by Charities: Statement of Recommended Practice’ applicable to charities preparing their accounts in accordance with the Charities SORP (FRS102), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) and the Companies Act 2006.

The charity meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historic cost or transaction value, unless otherwise stated.

The Trustees do not believe that there are material uncertainties in relation to going concern.

The functional currency of the charity is considered to be pounds sterling because it is the currency of the primary economic environment in which the charitable company operates.

Income

All income is included in the statement of financial activities when the charity is legally entitled to the income and the amount can be quantified with reasonable accuracy.

The following specific policies are applied to particular categories of income:

Donations and legacies are included in full in the statement of financial activities when receivable.

Income from Charitable activities where entitlement is not conditional on the delivery of a specific performance by the charity are recognised when the charity becomes unconditionally entitled to the grant.

The value of services provided by volunteers has not been included.

Income from investments is included in the year in which it is receivable.

Deferred income

Grants received in advance and specified by the donor as relating to specific accounting periods or alternatively which are subject to conditions which are still to be met, and which are outside the control of the charity or where it is uncertain whether the conditions can or will be met, are deferred on an accruals basis to the period to which they relate. Such deferrals are shown in the notes to the accounts and the sums involved are shown as creditors in the accounts.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

1. Accounting policies (continued)

Recognition of Liabilities

Liabilities are recognised on the accruals basis in accordance with normal accounting principles, modified where necessary in accordance with the guidance given in the Statement of Recommended Practice ‘Accounting and Reporting by Charities’ issued by the Charity Commission (effective January 2015).

Expenditure

Expenditure is allocated between charitable activities and other in accordance with the definition of those categories as set out in the Statement of Recommended Practice ‘Accounting and Reporting by Charities’ issued by the Charity Commission (effective January 2015).

Allocation of costs within type of expenditure

The majority of costs are directly attributable to individual activity categories and the charity’s internal accounting function is specifically geared to identifying and correctly allocating expenditure.

Costs which are not directly attributable are apportioned between activity categories on a fair and reasonable basis.

Fixed Assets and Depreciation

All tangible fixed assets are stated at cost less depreciation.

The charity has a policy generally not to capitalise items below £1,000.

Depreciation has been provided at the following rates in order to write off the assets (less their expected residual value) over their estimated economic lives.

Freehold property 50 years straight line Property improvements 20/50 years straight line Computer equipment 3 years straight line Equipment, fixtures and fittings 5 years straight line

Impairment reviews are undertaken when there are factors present to suggest that the value of assets may have been impaired.

Investment Property

Investment property is held in the balance sheet at fair value.

Taxation

The Charity is exempt from tax on income and gains falling within section 505 of the Taxes Act 1988 or section 252 of the Taxation of Chargeable Gains Act 1992 to the extent that these are applied to its charitable objects. Value Added Tax is included in the relevant costs in the Statement of Financial Activities to the extent that it is not recoverable by the company.

Finance and Operating Leases

Rentals payable in respect of operating leases where substantially all the benefits and risks of ownership remain with the lessor are charged to the Statement of Financial activities as incurred.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

1. Accounting policies (continued)

Provision is made for redecoration obligations under the terms of the property lease with obligations charged to the Statement of Financial Activities as incurred.

Fund Accounting

Unrestricted funds are donations and other incoming resources receivable or generated for the objects of the charity without further specific purpose and which the charity may use for its purpose at its discretion.

Designated funds are unrestricted funds earmarked by the Trustees for particular purposes.

Restricted funds are subject to restrictions on their expenditure imposed by the donor or through the terms of an appeal.

Recognition of Pension Costs and Pension Assets and Liabilities

The company makes contributions to a defined contribution pension scheme. Contributions are charged to the income and expenditure account as they become payable in accordance with the rules of the scheme.

Financial instruments

The company only has financial assets and financial liabilities of a kind that qualify as basic financial instruments which are initially recognised at transaction value. The charity holds the following financial instruments:

2.

Donations and Legacies

Unrestricted Restricted Total Total
funds funds funds funds
2022 2022 2022 2021
£ £ £ £
Sundry donations 11,813 - 11,813 11,388
––––—— ––––—— ––––—— ––––——
Total 11,813 - 11,813 11,388
══════ ══════ ══════ ══════

Of the total £11,813 (2021: £11,388) income, there was £nil (2021: £nil) that was restricted, the remaining income was unrestricted.

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Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

3. Income from Charitable Activities

a. Charitable Activities from public bodies

Unrestricted Restricted Total Total
funds funds funds funds
2022 2022 2022 2021
£ £ £ £
Government and public bodies
Devon County Council 211,971 - 211,971 178,368
North Devon District Council 45,000 - 45,000 45,000
Torridge District Council 38,310 - 38,310 63,310
West Devon District Council 32,900 - 32,900 32,900
Mid Devon District Council 15,500 - 15,500 15,950
Bideford Town Council 4,000 - 4,000 2,975
Crediton Town Council 3,000 - 3,000 3,000
Barnstaple Town Council 2,500 - 2,500 2,500
Ilfracombe Town Council 1,000 - 1,000 3,000
Northam Parish Council 1,000 - 1,000 1,000
Tiverton Town Council 1,000 - 1,000 3,000
Great Torrington Town Council 200 - 200 400
Town and Parish Councils (under £1,000) 7,935 - 7,935 9,080
Okehampton Town Council - - - 4,000
Tavistock Town Council - - - 5,987
––––—— ––––—— ––––—— ––––——
Total 364,316 - 364,316 370,470
══════ ══════ ══════ ══════

All income from public bodies was unrestricted in 2021 & 2022.

b. Charitable activities from non - public bodies

Unrestricted Restricted Total Total
funds funds funds funds
2022 2022 2022 2021
£ £ £ £
Bideford Bridge Trust - - - 5,000
Okehampton United Charities - 12,125 12,125 30,000
Other Charitable Trusts - - - 1,500
Contractual payments from non-public bodies
27,101
467,321 494,422 499,950
––––—— ––––—— ––––—— ––––——
Total 27,101 479,446 506,547 536,450
══════ ══════ ══════ ══════

Of the total £506,547 (2021: £536,450) income, there was £479,446 (2021: £484,099) of restricted income, the remaining income was unrestricted.

20

Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

4. Investment income

4.
Investment income
Unrestricted Restricted Total Total
funds funds funds funds
2022 2022 2022 2021
£ £ £ £
Other bank deposit interest received 629 - 629 1,006
Rental income 5,853 - 5,853 14,353
––––—— ––––—— ––––—— ––––——
Total 6,482 - 6,482 15,359
══════ ══════ ══════ ══════

All investment income was unrestricted in 2021 & 2022.

5. Charitable Expenditure

Unrestricted Restricted Total Total
funds funds funds funds
2022 2022 2022 2021
£ £ £ £
Support Costs of Charitable Activities
Gross wages and salaries 296,999 403,310 700,309 641,690
Pension contributions 7,706 8,288 15,994 14,780
Other 14,045 19,976 34,021 11,901
Management and administration costs
Premises costs 47,849 36,305 84,154 63,090
General administrative expenses 29,649 27,159 56,808 96,596
Finance costs 5,193 - 5,193 5809
––––—— ––––—— ––––—— ––––——
Total support costs 401,441 495,038 896,479 833,866
══════ ══════ ══════ ══════
Governance costs
Independent examination 2,800 - 2,800 2,600
––––—— ––––—— ––––—— ––––——
Total governance costs 2,800 - 2,800 2,600
══════ ══════ ══════ ══════
Total resources expended 404,241 495,038 899,279 836,466
══════ ══════ ══════ ══════

Of the total £899,279 (2021: £836,466) expenditure, £495,038 (2021: £476,347) related to restricted funds, the remaining expenditure was unrestricted.

21

Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

6. Surplus/Deficit for the Financial Year

2022 2021
£ £
This is stated after charging:
Depreciation of owned fixed assets 5,576 5,743
Pension costs 15,994 14,780
Independent examination and accountancy 2,800 2,600

Funds belonging to the charity have been used for the purchase of insurance to indemnify its trustees against the consequences of any neglect or default on their part. The sum expended on such insurance is not separately identifiable from the overall insurance premium.

7. Trustees’ Remuneration and Benefits

There were no trustees’ remuneration or other benefits for the year ended 31 March 2022 (2021: £nil).

The trustees’ expenses paid in the year were £29 (2021: £nil). General administrative expenses include the cost of indemnity insurance to cover all trustees.

8. Staff costs and emoluments

Staff costs and emoluments
2022 2021
£ £
Gross salaries 657,562 587,927
Employer’s National Insurance 42,747 37,358
Pension contributions 15,994 14,780
––––—— ––––——
716,303 640,065
––––—— ––––——

The average monthly number of full-time equivalent employees during the year:

:
2022 2021
Engaged on charitable activities 26 23
Engaged on management and administration 2 2
––––—— ––––——
28 25
––––—— ––––——

There were no fees or other remuneration paid to the trustees.

There were no employees with emoluments in excess of £60,000 per annum (2021:none).

The key management personnel of the Charity are considered to be the Senior Management Team/Chief Executive. Their total employee benefits, including employer’s NIC and pension contributions totalled £152,357 (2021: £154,560).

22

Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

9. Tangible fixed assets

Freehold Property Fixtures,
Property Improvements Fittings and Total
Equipment
£ £ £ £
Cost
At 1 April 2021 81,382 97,971 8,735 188,088
––––—— ––––—— ––––—— ––––——
At 31 March 2022 81,382 97,971 8,735 188,088
––––—— ––––—— ––––—— ––––——
Depreciation
At 1 April 2021 14,439 23,268 7,532 45,239
Charge for the year 1,966 2,753 857 5,576
––––—— ––––—— ––––—— ––––——
At 31 March 2022 16,405 26,021 8,389 50,815
––––—— ––––—— ––––—— ––––——
Net book value
At 31 March 2022 64,977 71,950 346 137,273
––––—— ––––—— ––––—— ––––——
At 31 March 2021 66,943 74,703 1,203 142,849
––––—— ––––—— ––––—— ––––——

Part of the Charity’s freehold property is considered to be investment property.

Investment Property

£
Market value & net book value
At 1 April 2021 190,625
Revaluation -
––––——
At 31 March 2022 190,625
––––——

The property was revalued by Underwood Wright on 12 February 2019.

The historic cost of the investment property is £221,593.

10. Debtors

Debtors
2022 2021
£ £
Trade debtors 16,0308,189
Prepayments and accrued income
21,25514,756
––––––– –––––––
37,28522,945
══════ ══════

23

Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

11. Creditors: Amounts falling due within one year

2022 2021
£ £
Bank loans
94,207
16,279
Trade creditors 2,181 12,020
Accrued expenses 20,939 17,798
Deferred income 46,488 31,192
Other creditors 11,774 10,042
––––––– –––––––
175,589 87,331
══════ ══════

Bank loans in favour of Lloyds Bank plc are secured by a legal charge on the charity’s freehold property at 13 Bridgeland Street, Bideford (see note 18).

12. Creditors: Amounts falling due in more than one year

Creditors: Amounts falling due in more than one year
2022 2021
£ £
Bank loans - 93,937
══════ ══════
Bank loans in favour of Lloyds Bank plc are secured by a legal charge on the charity’s freehold property at
13 Bridgeland Street, Bideford (see note 18).

13. Operating lease

Operating lease
2022 2021
Income –the total minimum rental income is as follows: £ £
Land and Buildings
Less than 1 year - 1,095
––––––– –––––––
- 1,095
══════ ══════
Commitments– the total of future minimum lease payments as follows: 2022 2021
Land and Buildings £ £
Less than 1 year 27,346 25,478
2-5 years 7,343 28,328
>5 years 8,245 8,588
––––––– –––––––
42,934 62,394
══════ ══════
Commitments– the total of future minimum contracted payments as follows: 2022 2021
Other £ £
Less than 1 year 12,528 12,528
2-5 years 35,496 48,024
––––––– –––––––
48,024 60,552
══════ ══════

24

Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2021

13b. Obligations under lease agreements

ligations under lease agreements
Redecoration
Provision Total
£ £
At 1 April 2021 54,571 54,571
Movement 1,401 1,401
––––—— ––––——
At 31 March 2022 55,972 55,972
══════ ══════

Barnstaple property lease.

14. Particulars of individual funds

Unrestricted funds:
Designated funds
Asset fund
Redundancy fund
Property repair and
maintenance fund
Business development fund
Covid recovery fund
Undesignated funds
(‘free’ reserves)
Restricted funds:
Money Advice Service-MaPS
funded
Macmillan
Henry Smith Debt Project
Heat Well for Less
Quids for Kids
Fairer Charging
HealthWatch
Action for children
Universal Credit
Okehampton United Charities
- face to face
Postcode Lottery - money
management
Empower
Carers Project
Young Carers Connected
Western Power - NEA
training

Funds at
2021
Incoming
resources
Outgoing
resources
Transfers
/gains &
(losses)
Funds at
2022
£
£
£
£
£
147,129
-
-
-
147,129
48,506
-
-
-
48,506
32,910
-
-
-
32,910
17,579
-
-
-
17,579
45,000
-
-
-
45,000
140,039
409,712
(404,241)
(3,389)
142,121
431,163
409,712
(404,241)
(3,389)
433,245
-
73,923
(78,809)
4,886
-
-
99,083
(100,190)
1,107
-
3,630
56,600
(54,797)
-
5,433
-
2,494
(2,494)
-
-
-
18,600
(20,596)
1,996
-
-
16,380
(16,380)
-
-
-
28,104
(28,104)
-
-
-
10,500
(12,239)
1,739
-
-
101,871
(95,532)
(6,339)
-
15,000
12,125
(27,250)
-
(125)
-
3,333
(4,514)
-
(1,181)
-
19,250
(19,250)
-
-
-
23,044
(23,044)
-
-
-
4,144
(1,844)
-
2,300
-
9,995
(9,995)
-
-
18,630
479,446
(495,038)
3,389
6,427
449,793
889,158
(899,279)
-
439,672

25

Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

14. Particulars of individual funds (continued)

General funds are donations and other incoming resources receivable or generated for the objects of the charity without further specific purpose and which the charity may use for its purpose at its discretion.

Designated Funds

Restricted Funds

26

Torridge, North, Mid and West Devon Citizens Advice Bureau

Notes to the Financial Statements

For the Year Ended 31 March 2022

14. Particulars of individual funds (continued)

2021 Comparative Note
Unrestricted funds:
Designated funds
Asset fund
Redundancy fund
Property repair and
maintenance fund
Business development fund
Covid recovery fund
Undesignated funds
(‘free’ reserves)
Restricted funds:
Money Advice Service-MaPS
funded
Macmillan
Henry Smith Debt Project
Heat Well for Less
Quids for Kids
Fairer Charging
HealthWatch
Action for children
GP Surgery Bideford
Universal Credit
Memory Café
BEIS funded IT and advice
line
Okehampton United
Charities- face to face
Social Prescribing

Funds at
2020
Incoming
resources
Outgoing
resources
Transfers
/gains &
(losses)
Funds at
2021
£
£
£
£
£
148,531
-
-
(1,402)
147,129
44,097
-
-
4,409
48,506
12,910
-
-
20,000
32,910
17,579
-
-
-
17,579
-
-
-
45,000
45,000
125,335
449,568
(360,119)
(74,745)
140,039
348,452
449,568
(360,119)
(6,738)
431,163
-
75,352
(76,014)
662
-
-
99,009
(98,938)
(71)
-
-
42,450
(38,820)
-
3,630
-
25,731
(25,772)
41
-
-
19,080
(19,706)
626
-
-
24,385
(24,385)
-
-
-
27,544
(27,595)
51
-
-
10,900
(11,015)
115
-
-
582
(1,746)
1,164
-
-
101,561
(101,134)
(427)
-
4,524
7,761
(10,429)
(1,856)
-
-
34,360
(40,793)
6,433
-
-
15,000
-
-
15,000
(384)
384
-
-
-
4,140
484,099
(476,347)
6,738
18,630
352,592
933,667
(836,466)
-
449,793

27

Torridge, North, Mid and West Devon Citizens Advice Bureau

N otes to the Financial Statements

For the Year Ended 31 March 2022

15. Share Capital

The charity is limited by guarantee, each member having undertaken to contribute such amounts not exceeding one pound as may be required in the event of the company being wound up whilst he or she is still a member or within one year thereafter.

All trustees are members of the company and the number of members at 31 March 2022 was 26 (2021: 23)

16. Analysis of net assets between funds

Unrestricted Restricted
funds funds Total
£ £ £
Tangible fixed assets 327,898 - 327,898
Net current assets 161,319 6,427 167,746
Non-current liabilities (55,972) - (55,972)
––––—— ––––—— ––––——
433,245 6,427 439,672
══════ ══════ ══════
2021 Comparative note
Unrestricted Restricted
funds funds Total
£ £ £
Tangible fixed assets 333,474 - 333,474
Net current assets 246,197 18,630 264,827
Non-current liabilities (148,508) - (148,508)
––––—— ––––—— ––––——
431,163 18,630 449,793
══════ ══════ ══════

17. Reconciliation of net income/(expenditure) to net cash flows from operating activities

2022 2021
£ £
Net income/(expenditure) for the reporting period (10,121) 97,021
Adjustments for:
Depreciation charge 5,576 5,743
Interest and rents from investment property (6,482) (15,359)
(Increase)/decrease in debtors (14,340) 3,716
Increase in creditors & provision 11,731 3,858
––––—— ––––——
Net cash (used in)/provided by operating activities (13,636) 95,159
══════ ══════

18. Post balance sheet event.

On 29 April 2022, the premises owned by the Charity in Bideford was sold for £338,000. This property was held partly as an investment property and partly as a fixed asset. The sale of the property has the impact of reducing fixed assets and increasing cash. A small profit was made on the sale after repayment of the loan and all other costs.

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