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|---|---|---|---|
|Reference and Administrative<br>Details||||
|Trustees' Report|2|to|6|
|Report ofthe Independent<br>Auditors|7|to|9|
|Statement ofFinancial Activities||10||
|Balance Sheet||||
|Cash Flow Statement||12||
|Notes to the Cash Flow Statement||13||
|Notes to the Financial Statements|14|to|26|





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||||||2021|2020|
|---|---|---|---|---|---|---|
||||Unrestricted|Restricted|Total|Total|
||||funds|funds|funds|funds|
|INCOME AND ENDOWMENTS FROM||Notes|||f.||
|Charitable<br>activities<br>Invesbnent<br>income<br>Other income|||6,826<br>1,765<br>38,877|1,232,347|1,239,173<br>1,765<br>38,877|848,698<br>2,547<br>14,213|
|Total|||47,468|1,232,347|1,279,815|865,458|
|EXPENDITURE ON|||||||
|Charitable<br>activities|||||||
|Support costs<br>Grants to service partners<br>Direct costs||5<br>6<br>7|107,189|59,561<br>357,913<br>632,537|166,750<br>357,913<br>632,537|213,598<br>614,826|
|Total|||107,189|1,050,011|1,157,200|828,424|
|NET INCOME/(EXPENDITURE)|||(59,721)|182,336|122,615|37,034|
|RECONCILIATION|OF FUNDS||||||
|Total funds brought forward|||468,178|25,312|493,490|456,456|
|TOTAL FUNDS CARRIED FORWARD|||408,457|207,648|616,105|493,490|





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|LUTON CI|TIZENS ADVICE BUREAU|||
|---|---|---|---|
||BALANCE SHEET|||
||31MARCH 2021|||
|||2021|2020|
||Notes|||
|FIXEDASSETS||||
|Tangible assets|13|2,308|4,617|
|CURRENT ASSETS||||
|Debtors|14|47,903|25,916|
|Invesunents|15|180,241|178,654|
|Cash at bank and in hand||414,963|352,119|
|||643,107|556,689|
|CREDITORS||||
|Amounts<br>falling due within one year|16|(29,310)|(67,816)|
|NET CURRENT ASSETS||613,797|488,873|
|TOTAL ASSETSLESSCURRENT LIABILITIES||616,105|493,490|
|NET ASSETS||616,105|493,490|
|FUNDS|19|||
|Unrestricted<br>funds||408,457|468,178|
|Restricted<br>funds||207,648|25,312|
|TOTAL FUNDS||616,105|493,490|





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|||||LU|TO|N CITIZENS ADVICE BUREAU||
|---|---|---|---|---|---|---|---|
|||||||CASH FLOW STATEMENT||
||||||for|the Year Ended 31MARCH 2021||
|||||||2021|2020|
||||||Notes|||
|Cash flows from|operating|activities||||||
|Cash generated<br>from operations||||||61,079|78,205|
|Net cash provided|by operating||activities|||61,079|78,205|
|Cash flows from|investing|activities||||||
|Interest received||||||1,765|2 547|
|Net cash provided|by investing||activities|||1,765|2,547|
|Change in cash and cash equivalents||||in the||||
|reporting<br>period<br>Cash and cash equivalents||at|the beginning||of|62,844|80,752|
|the reporting<br>period||||||352,119|271,367|
|Cash and cash equivalents||at|the end|ofthe||||
|reporting<br>period||||||414,963|352,119|





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|||NOTES TO THK CASH FLOW STATEMENT<br>for the Year Ended 31MARCH 2021|NOTES TO THK CASH FLOW STATEMENT<br>for the Year Ended 31MARCH 2021|NOTES TO THK CASH FLOW STATEMENT<br>for the Year Ended 31MARCH 2021|NOTES TO THK CASH FLOW STATEMENT<br>for the Year Ended 31MARCH 2021||
|---|---|---|---|---|---|---|
|RECONCILIATION||OF NKT INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES|||||
|||||2021||2020|
|Net income for the|reporting||period (as per the Statement ofFinancial||||
|Activities)||||122,615||37,034|
|Adjustments<br>for:|||||||
|Depreciation<br>charges||||2,309||33,587|
|Interest received||||(1,765)||(2,547)|
|Short term investments||||(1,587)||(1,796)|
|(Increase)/decrease|in debtors|||(21,987)||3,952|
|(Decrease)/increase|in creditors|||~38,506||7,975|
|Net cash provided|by operations|||61,079||78,205|
|ANALYSIS OF CHANGES IN NET FUNDS|||||||
||||At 1.4.20|Cash flow|At|31.3.21|
|||||f.|||
|Net cash|||||||
|Cash at bank and in|hand||352,119|62,844||414,963|
||||352,119|62,844||414,963|
|Liquid resources|||||||
|Deposits included<br>in|cash||||||
|Cutrent asset inveslments|||178,654|1,587||180,241|
||||178,654|1,587||180,241|
|Total|||530,773|64,431||595,204|





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||||Unrestricted|Restricted|||
|---|---|---|---|---|---|---|
||||funds|funds|Total funds|Total funds|
||||2021|2021|2021|2020|
||||6||||
||London Luton Airport Ltd<br>Luton Borough Council<br>Citizens Advice Windrush||5,850<br>976||5,850<br>976|404,365<br>24,699|
||Money Advice Service - Face toFace<br>The Big Lottery Fund - HTC<br>Citizens Advice - Energy Best Deal Extra Advice|||163,600<br>93,405|163,600<br>93,405|130,080<br>93,252|
||Project<br>Citizens Advice<br>—Help to Claim scheme<br>EU Settled Status<br>National<br>Lottery Community<br>Fund<br>Beds and Luton Conununity<br>Foundation<br>National<br>Citizens Advice|||1,680<br>188,880<br>37,214<br>66,063<br>663,437<br>18,068|1,680<br>188.880<br>37,214<br>66,063<br>663,437<br>18,068|7,200<br>189,102|
||Subtotal||6,826|1,232,347|1,239,173|848,698|
|3.|INVESTMKNT INCOME||||||
||||||2021|2020|
||||Unrestricted|Restricted|Total|Total|
||||funds|funds|funds|funds|
|||||8|8|6|
||Deposit account interest||1,765||1 765|2,547|
|4.|OTHERINCOME||||||
||||||2021|2020|
||||Umestricted|Restricted|Total|Total|
||||funds|funds|funds|funds|
||Other Income||38,877||38,877|14,213|



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|||||Basis of|Advice and|||
|---|---|---|---|---|---|---|---|
|||||allocation|information|2021|2020|
|||||||Total|Total|
|||||||I||
|Staffcosts||||Actual|561,523|561,523|546,506|
|National<br>iusurance||||Actual|37.596|37.596|36,560|
|Pension cost||||Actual|33,418|33,418|31,760|
||||||636,537|632,537|614,826|
|GRANTS PAYABLK||||||||
|||||||2021|2020|
|Grants to service par tners||||||357,913||
|SUPPORT COSTS||||||||
||||||||Support|
||||||||costs|
|Support costs|||||||166,750|
|Support costs, included|||in the above, are as follows;|||||
|||||||2021|2020|
|||||||Support|Total|
|||||||costs|activities|
||||||||f.|
|Other operating||leases||||58,434|48,840|
|Premises||||||32,375|62,516|
|Staffexpenses||||||8,717|8,428|
|Trustee expenses|||||||22|
|Communications||||||11,416|15,037|
|Printing||||||5,878|8,412|
|Independent|examiner's||fees|||5,879|3,240|
|Other administration||||||4,226|10,370|
|Other support|costs|||||36,970|22,338|
|Banlc charges||||||546|808|
|Depreciation|oftangible||fixed assets|||2,309|33,587|
|||||||166,750|213,598|





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|||2021|2020|
|---|---|---|---|
|Depreciation<br>- owned <br>Other operating<br>leases<br>Independent<br>examiners<br>Auditors<br>remuneration<br>Auditors<br>remuneration<br>Pension costs|assets<br>fees<br>-non audit fees|2,309<br>58,434<br>3,750<br>1,750<br>33,418|33,587<br>48,840<br>3,240<br>31,760|



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|||2021|2020|
|---|---|---|---|
|Wages <br>Social <br>Other|and salaries<br> security costs<br> pension costs|561,523<br>37,596<br>33,418|546,506<br>36,560<br>31,760|
|||632,537|614,826|



||||2021|2020|
|---|---|---|---|---|
|Counselling,<br>Administration|advice <br>and|and information<br> support|24<br>5|25<br>5|
||||29|30|



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|NOTES TO THE FINANCIAL STATEMENTS -continued<br>for the Year Ended 31 MARCH 2021|NOTES TO THE FINANCIAL STATEMENTS -continued<br>for the Year Ended 31 MARCH 2021|NOTES TO THE FINANCIAL STATEMENTS -continued<br>for the Year Ended 31 MARCH 2021|||
|---|---|---|---|---|
|COMPARATIVES FOR THE STATEMENT OF FINANCIAIL ACTIVITIES|||||
|||Unrestricted|Restricted|Total|
|||funds|funds|funds|
|INCOME AND ENDOWMENTS FROM|||||
|Charitable<br>activities||429,064|419,634|848,698|
|lnvestmeut<br>income||2,547||2,547|
|Other income||14,213||14,213|
|Total||445,824|419,634|865,458|
|EXPENDITURE ON|||||
|Charitable<br>activities|||||
|Support costs||127,893|85,705|213,598|
|Direct Costs||286,616|328,210|614,826|
|Total||414,509|413,915|828,424|
|NKT INCOME||31,315|5,719|37,034|
|RECONCILIATION|OF FUNDS||||
|Total funds brought|forward|436,863|19,593|456,456|
|TOTAL FUNDS CARRIED FORWARD||468,178|25,312|493,490|



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## 

|TANGIBI.|far the Year Ended 31 MARC<br>KFIXEDASSETS|H 2021|||
|---|---|---|---|---|
||||Fixtures,||
||||fittings||
|||Improvements|and||
|||to|office||
|||property|equipment|Totals|
|COST|||||
|At 1 April 2020 and 31 March 2021||159,798|41,906|201,704|
|DEPRECIATION|||||
|At<br>1 April 2020<br>Charge for year||155,181<br>2,309|41,906|197,087<br>2,309|
|At 31March|2021|157,490|41,906|199,396|
|NKT BOOK VALUE|||||
|At 31 March|2021|2,308||2,308|
|At 31 March|2020|4,617||4,617|
|DEBTORS:|AMOUNTS FALLING DUE WITHIN ONE YEAR||||
||||2021|2020|
|Trade debtors|||||
|Prepayments|and accrued income||4,877<br>43,026|2,441<br>23,475|
||||47,903|25,916|
|CURRENT ASSET INVESTMENTS|||||
||||2021|2020|
|Unlisted<br>investments|||180,241|178,654|





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|CREDITORS: AMOUNTS FALLING DUK WITHIN ONK YEAR|||
|---|---|---|
||2021|2020|
|Trade creditors|535|148|
|Social security and other taxes<br>Accruals and defened income|14,727<br>14,048|9,764<br>57,904|
||29310|67,816|



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|Minimum<br>lease payments<br>under non-cancellable<br>operating<br>le|ases fall due as follows:||
|---|---|---|
||2021|2020|
|Within one yern<br>Between one and five years|44,000<br>62,333|44,776<br>106,333|
||106,333|151,109|



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|ANALYSIS OF NET ASSETS BETWEEN FUNDS|||||
|---|---|---|---|---|
||||2021|2020|
||Unrestricted|Restricted|Total|Total|
||funds|funds|funds|funds|
|Fixed assets<br>Current assets<br>Current<br>liabilities|2,308<br>435,459<br>(29,310)|207,648|2,308<br>643,107<br>(29,310)|4,617<br>556,689<br>~67,816)|
||408,457|207,648|616,105|493,490|





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## 

|for the Year Ended<br>MOVEMENT IN FUNDS|31MARCH 2021|||
|---|---|---|---|
|||Net||
|||movement|At|
||At 1.4.20|in funds|31.3.21|
|Unrestricted<br>funds||||
|General<br>fund<br>Fundraising<br>Designated<br>fund<br>Restructuring<br>Designated<br>fund<br>Building Designated<br>fund<br>Fixed Assets Designated<br>fund|393,561<br>30,000<br>30,000<br>10,000<br>4,617|(57,412)<br>~2,309)|336,149<br>30,000<br>30,000<br>10,000<br>2,308|
|Restricted funds|468,178|(59,721)|408,457|
|Money Advice Service -Face to Face<br>The Big Lottery Fund -HTC<br>Citizens Advice -Energy Best Deal Extra|22,168|38,530<br>20,030|38,530<br>42,198|
|Advice Project<br>Citizens Advice -Help to Claim Scheme<br>Home office|1,753<br>1,391|(928)<br>26,706|825<br>28,097|
|National<br>Lottery Community<br>Fund<br>National<br>Citizens Advice||7,643<br>20,001|7,643<br>20,001|
|Beds and Luton Conunonity<br>Foundation||5,234<br>65,120|5,234<br>65 120|
||25,312|182,336|207,648|
|TOTAL FUNDS|493,490|122,615|616,105|





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||||||Incoming|Resources|Movement|
|---|---|---|---|---|---|---|---|
||||||resources|expended|in funds|
|Unrestricted<br>funds||||||||
|General fund<br>Fixed Assets Designated|fund||||47,468|(104,880)<br>~2,309|(57,412)<br>~2,309)|
||||||47,468|(107,189)|(59,721)|
|Restricted funds||||||||
|Money Advice Service -|Face|||to Face|163,600|(125,070)|38,530|
|The BigLottery Fund - HTC|||||93,405|(73,375)|20,030|
|Citizens Advice - Energy|BestDeal Extra|||||||
|Advice Project|||||1,680|(2,608)|(928)|
|Citizens Advice - Help to Claim Scheme|||||188,880|(162,174)|26,706|
|Home office|||||37,213|(29,570)|7,643|
|National<br>Lottery Community|||Fund||66,063|(46,062)|20,001|
|National<br>Citizens Advice||||||||
||||||18,068|(12,834)|5,234|
|Beds and Luton Community||Foundation|||663,438|(598,318)|65,120|
||||||1,232,347|~3,030.033|182,336|
|TOTAL FUNDS|||||1,279,815|(1,157,200)|122,615|
|Comparatives<br>for movement||||in funds||||
|||||||Net||
|||||||movement|At|
||||||At 1.4.19|in funds|31.3.20|
|Unrestricted<br>funds||||||||
|General fund|||||328,659|64,902|393,561|
|Fundraising<br>Designated<br>fund|||||30,000||30,000|
|Restructuring<br>Designated|fund||||30,000||30,000|
|Building Designated<br>fund|||||10,000||10,000|
|Fixed Assets Designated|fund||||38,204|(33,587)|4,617|
||||||436,863|31,315|468,178|
|Restricted<br>funds||||||||
|Money Advice Service -Face|||to Face||17,879|4,289|22,168|
|Citizens Advice<br>—Energy|Best|||Deal Extra||||
|Advice Project<br>Citizens Advice<br>—Help to Claim Scheme|||||1,714|1,753<br>~323)|1,753<br>1,391|
||||||19,593|5,719|25,312|
|TOTAL FUNDS|||||456,456|37034|493,490|





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||Incoming|Resources|Movement|
|---|---|---|---|
||resources|expended|in funds|
|Unrestricted<br>funds|||E.|
|General fund<br>Fixed Assets Designated<br>fund|445,824|(380,922)<br>~33,587)|64,902<br>~33,587)|
|Restricted<br>funds|445,824|(414,509)|31„315|
|Money Advice Service - Face to Face<br>The Big Lottery Fund -HTC<br>Citizens Advice<br>—Energy Best Deal Extra|130,080<br>93,252|(125,791)<br>(93,252)|4,289|
|Advice Project<br>Citizens Advice - Help to Claim Scheme|7,200<br>189,102|(5,447)<br>(189,425)|1,753<br>~323)|
||419,634|~413,915|5,719|
|TOTAL FUNDS|865,458|(828,424)|37034|





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|Purposes<br>o|f|designated<br>|funds||
|---|---|---|---|---|
|Unrestricted||funds|||
|Contingency|reseive fuud|||This is an amount<br>held in reserve to cover any contingencies<br>which may|
|||||mise. This has been released<br>in the year as it is no longer ueeded.|
|Fundraising|fund|||This is an amount<br>held in reserve to cover the costof additional<br>fundraising<br>activities which aim to diversify<br>the funding<br>sources ofCitizens Advice|
|||||Luton.|
|Restructuring||fund||This is an amount held in reserve to cover the costofpotential<br>re-structure|
|||||ofthe orgiuusation<br>in the event ofcuts to funding/income.|
|Building Fund||||This is a fund held for potential<br>dilapidations<br>at the charity's offices.|
|Fixed Asset|fund|||This fund represents<br>the investment<br>in fixed assets.|
|Restricted funds|||||
|Face to Face||||The grant is received I'rom the Money Advice Service and is restricted to|
|||||provide face to face debt advice.|
|Big Lottery Help Tluough|||Crisis (HTC)|The Help Through<br>Crisis is aproject, funded by the Big Lottery Fund, is<br>led by Citizens Advice Luton with Luton Food Bank and Luton Law|
|||||Centre as its main delivery partners.<br>Luton Borough Council Revenue,|
|||||Financial Assessment<br>and Customer<br>Services teams, together with Luton|
|||||Rights complete the partnership.<br>The<br>project<br>provides<br>awide<br>range|
|||||of<br>timely hardship<br>advice<br>and<br>support<br>to residents ofLuton who are|
|||||Ill crisis.|
|Energy Best|Deal Extra Advice Project|||To help deliver clients advice on energy efficiency.|
|Help to Claim||Scheme||Help to Claim is a new dedicated service from Citizens Advice. Itprovides<br>free, independent<br>and confidential<br>information.<br>The project provides|
|||||setting up recruitment,<br>training<br>and equipment<br>and other direct cost|
|||||incurred<br>with delivering<br>this service, This project will assist with the setup|
|||||ofthe universal<br>support: Help to Claim services which support and guide|
|||||through<br>the initial application ofUniversal<br>Credit claim, through<br>to your|
|||||first payment.|
|Beds and Luton Conununity|||Foundation|Grant funding<br>from BLCFwho administer<br>London Luton Airport Limited's|
|(BLCF)||||Community<br>Investment<br>Fund.<br>The grant was awarded<br>to the Luton<br>Access IAG collaboratiou<br>for which CAL is the lead organisation<br>working|
|||||with our partner organisations<br>Luton Irish Forum, Luton Law Centre and|
|||||Luton Rights.<br>CAL receives the full grant payment<br>and distributes<br>the|
|||||grant payment<br>to the partner organisations.<br>The grant allows CAL to|
|||||deliver its frontline<br>general advice service to the citizens ofLuton worlcing|
|||||with our partners<br>to provide<br>clients with a seamless advice journey.|
|Home Office||||EU Settlement<br>Scheme grant funding<br>to deliver practical support to|
|||||vulnerable<br>EU, EEA and Swiss citizens to help make their EU Settlement|
|||||Scheme application.<br>This fund is delivered<br>in partnership<br>with Luton Law|
|||||Centre (our partner in the Luton Access project).|






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