Company registration number.. 03507549
Chariry registration number.. 1068198
Peterborough Citizens Advice Bureau
(A company limi￿d by guardntee)
Annual Report and Financial Statements
for the Year Ended 31 March 2025
Community Accounting Plus
Units l & 2 North West
41 Talbot Street
Nottingham
NGI 5GL

Peterborough Citizens Advice Bureau
Contents
Reference and Administrative Delails
Trustees, Report
2to8
Independent Exarniner's Rew)rt
Ststement of Financial Activilies
Ioto 11
Balance Sheet
12
Notes to the Financial Statements
13to22

Peterborough Citizens Advice Bureau
Reference and Administrative Details
Trustees
Anna Lee. Chair
Livia Thomas. Treasurer
Dr Lynne Caley
Ratilal Joshi
Michael Corker
Nikki Dekker
Secrelgry
James Roberts
Senior Management Team
James Roberts. Chief Exe¢utive
Charity Regi5trgtion Number
1068198
Company Registration Number
03507549
Registered Office
Brightfield Business Hub
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Independent Examiner
John O'Brien, employee of
Community Accounling Plus
Units l & 2 North West
41 Talbot Street
Noningham
NGI 5GL
Solicitors:
Buckles Solicitors LLP
10 l Bourges Boulevard
Peterborough
PEI ING
Bankers
CAF Bank Ltd
25 Kings Hill Avenue
Kings Hill
West Malling
Keni
ME194JQ
Unity Trust Bank plc
Nine Brindleyplace
Birniingham
BI 2HB
Page

Peterborough Citizens Advice Bureau
Trustees, Report
The trustees, who are dirertors for the purposes of cornpany law. present the annual report togeiher with the
financial statements of the charilable company for the year ended 31 March 2025.
Trustees and officers
The trustees and 0￿1cCrS serving during the year and since the year end were as follows:
Trustees-.
Anna Lee, Chair
Livia Thom&8. Treasurer
Dr Lynne Caley
Shu Yuan (resigned 25 FebNary ?025)
Derek Risk (resigned I I September 2024)
Kevin Gurteridge (resigned 25 February 2025)
Chrislopher Ash (resigned 25 February 2025)
Raiilal Joshi
Michael Corker
Nikki Dekker (appointed 25 February 2025)
Secretary:
Keith Jone5 (resigned I I September 2024)
James Roberts (appointed l May 2024)
Structure? govern4nce and management
Nalure ofgoverning document
The charity is a company lirniied by guardntee and registered charity. It is operated under the rules of its
memorandum and articles of association dated 10102198 and most recently amended 2510712022. It has no share
apital and the liability of each mcmber in the event of winding-up is limited to £ l O.
Organisational structure
Citizens Advice Peterborough is governed by its Trustee Board that is responsible for setting the stralegie
direction of th¢ organisation and the polio of the charity. The Trustees earry the ultimate responsibility for the
conduci of Citizens Advicc Peterborough and for cnsuring thal the charity satisfies its legal and contractual
obligations. Trnstees meet a5 a minimum quarterly and delegale the day-to-day operation of the organisation to
senior management. The Tru51ee Board is independeni from management. A regisler of members, interests is
maintained at the registered office. and is available to the public.
Page 2

Peterborough Citizens Advice Bureau
Trustee5' Report
Recruilmenl and appoinlmenl of Irustees
Recruitment
Truslees. who are also Directors of the Company, are elected from the local community. An Elections
Committee. made up of Trusiees, the Company Secretary and chaired by the Trustee Board Chair is esthblished
) oversee the elcctions process for Board aprK)intments. A separate process agreed by the Twstee Board is
followed for the election of the Trustee Board Chair. Vice Chair & Treasurer. We promote vacancies on our
website, via our social media, on the websiie of National Citizens Advice and on REACH.
Applications
Should an individual possess the key skills the charity needs and would enjoy the opportunity of supporting the
community of Peterborough. making the commitment of lime and participation, then we would really like to
hear from that individual. Inforniaiion and an applicaiion pack can be obtsined from the Chief Executive=
ceo@peterboroughcab.org.uk or visit the Citizens Advi¢¢ Pelerborough website www.citapeterborough.org.uk
Selection pr￿esS
Initial screening - On rcceipt of a Completed application forni. we will review the infomlation provided and
decide whether we will be tsking forward the initial application.
Interview stage
Following the initial check of the application, we invite candidaies io attend an inforn)al
interview with the CEO and a panel of trustees. This is also an opportunity to visit the CAP office and meet
members of the team.
Reference checks
Suitable references will only be sought for successful candidates following an interview
with the CEO and panel of trustees.
ID= Candidates will need to provide documentary evidence to verify their identity.
Additionally this year, we amendcd our Arti¢lcs of asswiation ￿ allow potential trustees to attend two board
meeiings as observers, before finally approving each su¢¢essful applicanl at the third board meeting. This is to
ensure that the potential trustee is clear on the commitment and activity required to be a trustee.
Induclion and training oftrus¢ees
Newly appointed Trustees are provided with a comprehensive induction to Citizens Advice Peterborough
thr()ugh the provision of trdining courses and mentoring by established Trnstees.
Arrangemenlsfor setting krt, managemeniper50nnel renwneralion
The Directors. who are the trustees of the charity. and the senior management team comprise the key
managemeni personnel of the charity in charge of directing and contn)Iling, running and operating the charity on
a day to day basis. All T￿St¢eS give their time freely and none received remunerdtion in the year.
The pay of all stsff is reviewed. usually annually. and any increases are based on the current public sector pay
policy subject lo the availability of the financial resources within the charity. Senior staff are awarded the same
percentage increases. The Truslees also periodically compare the pay of senior staff with equivalent posts in
other charities within the Citizens Advice network to provide a benchmark to inforni fu￿re pay increases.
Objectives and activities
Objects and ain
The Charity's objectives are to promote any charitable purpose for the public benefit by the advancement of
education, the prote¢lion and preservation of health and the relief of ￿)VertY. sickness and distress in particular.
but withou( limitation, for the benefit of the community in Peterborough and surrounding areas
Page 3

Peterborougb Citizens Advice Bureau
Trustees, Report
The main activities undertaken are- .
.Support people & families impacled by extemal pressures such as the cost of living crisis both through advice
interyentions.
.Focus on prevention strategies to keep people in their homes, providing advice and refen71 to specialist
suppliers for casework if required.
.Provide accessible infomiation. advice and guidance that SUPPOrts individuals to resolve their problems early
on, before they escalate.
.Promote both capability and personal independence to enable individuals to take control of their circumslan¢e5
and rcsolve issues more independenily.
.Support people in food poverty utilising F¢y)dbank5 to maximise their income and deal with other advice issues
identified.
.Provides informalion. advice and guidance on a range of key legal and financial issues to prevenl individuals
from financial hardship.
•Assist and SUPFK)rt people to apply for welfare benefits. provide debt advice together with income
maximisation.
.Support clients to make their initial claim for Universal Credit.
Additionally this year, we have trialled the role a of 'Mental Health Welfare Adviso￿ (MHWA). to great
success. Funded via the Trussel Trust. with referrals via the Foodbank, our MHW A assists those with poor or
mental ill health to work through resolving financial. housing and other issues, allowing them to focus on their
recovery via other trdined professionals.
Citizens Advice Peterborough provides a rdnge of advice services from inforniation. Signposting to holistic
general advice. Thes¢ services are delivered by the generdlist team consisting of volunleer5 and paid advice staff
supported by our team of three Supervisors.
The generdlist team deliver advice in the main by remote working from home, with specific project work being
undertaken ai outreach locations face to face. The scope of advice covers the full rdnge of Citizens Advice
Subject areas including benefits, debt. housing, employmenL consumer. family. irnmigration. discrimination,
health and education.
Generdli5t advice operates as an Advice-line telephone service which is open from 10:00 to 16..00 each
weekday.
During 2024-25 we dealt with..
9.312 issues - an average 776 per month:
The unique client count tolalled 2,685 for the year.
Financial income gain5 for clients in th¢ year totslled £4,940.605.
*Unique Clients - clients are counted once only during the financial year.
Client Issues - client enquiries may include more than one issue e.g. employment rights & tax credit entitlement,
or they may return during the financial year with new enquiries.
We are the only quality marked independent general advice service within Peterborough able to offer 3dvice
across the full rdnge of subject areas. The charity contributes to the local economy by providing paid job
opportunities to staff plus training opportunities for volunteers. Many volunteers then gain skills and confidence
to progress into paid employment in addition to providing a valued service to their local community.
Page 4

Peterborough Citizens Advice Bureau
Trustees, Report
CAP h&8 a project tram who work with clients of P¢terlK)rough Foodbank and other local community hubs;
providing advice on budgeting, income maximisation. debi. benefits, housing, employment and homelessness.
Many clients return for advice for a range of reasons including mentsl health or wellbeing issues. as well as
communication problems. often &$ a result of literdcy or language. A significant proportion of our clients are
considered to be amongst the mosi deprived in Peterborough.
During the year we have focused on groiving our outreach work and have been working closely with
Communiry Hubs and other organisafions io enable us to begin ￿ give fa¢e to face advice within communities.
This is a growing priority for the organisation &% we ty to establish more balance between our offer of telephone
advice and face to face advice.
During the period to 31.3.25. we have successfvlly achieved the following in terms of the managernent of our
charity-
l. Transitioned to a new CEO, a new Chair of Trustee and a new Tr¢&surer.
2. Relinquished our lease on Costly olTice premises and moved to a local business hub. with substantially lower
Costs and commitments. This has been ￿ contribute to our financial sustainability.
3. We completed a review of our management structure and reduced frorn four managers to three managers.
again to aid our financial sustsinability.
4. We have strengthened our slrdtegic work str&gms. While we have continued to focus on three. l- Funding, 2 -
Staff, Volunteers & Trustees and 3 - Clients, we have sel clear activities, goals and aTe trdcking progress.
'e provide high quality services across the Peterborough Unitary Authority by delivering free, independent,
confidential and impartial advice in the city; we value dIve￿Ity. and promote equity.
We have membership of the National Association of Citizens Advice Bureaux (Citizens Advice), to which mosl
Local Citizens Advice (LCA) otTices in England and Wales belong. Citizens Advice sets strict standards for
membership that are assessed annually.
We actively seek io influence through our research and campaign work at national and local level. This Éncluded
participation in Ciiizens Advice led campaigns. as well as direci liaison with local policy-makers in order to
help raise awareness and influence change.
We have a clear understanding that &$ a small independent charity we are unable to solely deliver everything
required to address community need5 in the city. Our focus therefore is on how we Can develop and grow
partnerships with local stakeholders to create an environmeni where we stand a better chance of providing
services to meet people's needs. improving the advice experience and outcome.
Public benefil
Our advice service provides people with options to resolve their problems or issues. putting people back in
control and improving their wellbeing. We can also assist with income m￿lMisation to boosl people's incomes
t]irough benefit thke up, ensuring thal people have sufficienl income ￿ pay their housing ¢ost5. heat and light
their homes. buy food and necessarie5 for day lo day living. Our setvice can also assist with people who are in
debt or insolvent giving options to deal with creditors and to take control of their budget and finances so
allevialing stress.
The Trustees confirni they have paid due regard to the Charity Comrnission's guidance on public benefit in
deciding whal activities the charity should undertake. This narrdiive on activities details how the public benefit
requirement has been met, by detailing the services run by the charity that benefit the public.
The trustees confirn that they have complied with ihe requirements of section 17 of the Charities Act 201 I to
have due regard io the public benefit guidance published by the Charity Commission for England and Wales.
Page 5

Peterborough Citizens Advice Bureau
Trustees, Report
FinAncial review
For the financial year ended 31 March ?0?5, Citizens Advice Peterborough has achieved a total income of
£368.501 and incurred total expenditure of £500.41 O. resulting in a deficit of £131.909. Thi5 brings our reserve
down to £224,213. This deficit is mainly a result of an extremely challenging fund-raising environment, whilsi
demand for our services together with significant cost pressure5 has been high.
Making a loss is unwelcome and the Board of Trustees are working together with Senior Management to find
new sources of income whilst at the same time restricting our cost base still further. The Board will continue to
monitor the financial situation closely. but at present remains confid¢ni ihat the organisation will continue to
operate in the foreseeable future.
Policy on reserves
Policy on reserves
The Trustees regularly review the financial position of the Charity and believe that it should hold sufficient
financial res¢rves in order to ensure ihai the se￿1¢e can continue to operate and meet the needs of clients in the
event of unforeseen and potentially damaging financial Circumstances arising.
The Trustees undertake an annual review and have deiermined that the aim should be to have total unrestricted
rescrves equivalent to three months nornial operating expenditure. This is io reflect the Trustecs view of the
increasing uncertainty around future fvnding and the trend iowards shorter temi grants & contracts. In setting
the reserves target the Tru5tee5 have ￿ balance out the demand5 of delivering much needed services to current
clients against the requirements of mainlaining adequate reserves to cover potential future funding uncertainty
and the impact of demographic changes and government policy on social welfare. The charity is still dependent
on maintaining a Sieady stream of funding to support the infrastrncture costs.
This reserves target relates to a medium tenn time frame and will not necessarbly restrict the financial plan in
any one year, although action will be tsken to trend towards the target when variances occur.
The balance of unrestricted free reseNes at 31 March 2025 Wds £223.131, compared with the lasi 3 months. of
expenditure of £121.000.
Pag¢ 6

Peterborough Citizens Advice Bureau
Trustees, Report
Major risks and managemenl ofthose riskf
Financ'iul risks
A5 a consequence of relinquishing our office premises le&se in January 2025. the landlord h&$ submitted a claim
in the order of £84,000 for dilapidation costs. We ar¢ strongly rejecting this claim, as it h&s no basis and are
seeking to reduce it to a mor¢ reasonable amounl of less than £10,000. although we have made an allowance of
£15,000 in our accounts. We have reasonable confidence of achieving this.
For the year to ) l March 2026 (?0?5126), PeteriK)rough City Council h&$ stopped it's unrestricted grant to us.
Instead, they have made limited funding available for restricted household support projects. This will mean that
our funding for fixeivcore costs has reduced and we need to find addilional funding to fund these cost5 going
fonvard.
Whilst we will remain solveni during the 25126 financial period. we will be reducing our reserves. Hence we
will continue ￿ minimise our cost base.
In addition. we have fornied a fiinding working team comprising of the CEO and two Trustees with funding
experience to lead the efforts relating to funding. This work will be supported by the Chair, the Treasurer and
the Finance Officer as necessary.
Plans for future periods
Aclivities plannedio achieve aiD
ONer the 25126 year we have agreed three key strdtegy are&s:_
l. To continue to make the chariry and its services Sustsinable in the medium to long temi by building new and
maintaining existing funded local partnerships.
2. To continue to build more capaciry and capability amongst Staff and volunteers to meei unmet demand for
telephonc advic¢, via Adviceline.
3. Where funding can be secured, expand our community outreach with the aim of building client resilience to
resolve their issues themselves in the future. whilst giving full consideration to marginalised and disadvantaged
communities.
We will also be engaging with the Iwo other Citizens Advice services serving Cambridgeshire. Rural Cambs
and Cambridge. to build an alliance io colleclively apply for county-wide funding, along with preparing for any
changes being proposed under Cambridgeshire Council Unitary Authority reorganisation plans.
Statement of Responsibilities
The trustees (who are also the directors of Peterborough Citizens Advice Bureau for the purposes of Company
law) are responsible for preparing the truslees, report and the financial statements in accordance with applicable
law and United Kingdom Accounting Standards (Uni*d Kingdom Generally Accepted Accounting Practice).
including FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" The
report and a¢¢ounts have been prepared in accordance with the provisions in the Companies Act 2006 relating to
small companies.
Company law requires the trnstees to prepare financial statements for each financial year. Under company law
the trustees must not approve the financial statements unless they are satlsfied that they give a true and fair vicw
of the state of affair5 of the charitable company and of the incorning resources and application of r¢sources,
including its income and expenditure. of the charitsble company for that period. Jn preparing these financial
statements, the truslees are r¢quir¢d to=
select suitable accouniing policies and apply thern consistently-
observe ihe methods and principle5 in the Charilies SORP.
Page 7

Peterborough Citizens Advice Bureau
Trustees, Report
rnake judgements and estimates that are reasonable and prudent:
state whether applicable accounting standards. comprising FRS 102 have been followed. subject to any
material departures di5c105ed and explained in the financial stsiements. and
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the
charitable cornpany will Continue in business.
The trnstees are responsible for keeping proper accounting records that can disclose with reasonable accuracy at
any lime the financial position of the charitable Company and enable them to ensure that the financial stalement5
comply with the Companies Act 2006. The). are also responsible for safeguarding the assets of the charitable
company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
Th¢ trustees are responsible for the maintenance and integrity of the corporate and financial inforniation
included on the charitsble company's website. Legislation governing the preparation and dissemination of
financial statements may differ from legislation in other jurisdictions.
Small companie5 provision st*tement
This report has been prepared in accordance with the small Companies regime under the Companies Act 2006.
The annual report was approved by the trustees of the charity on 27 August 2025 and signed on its behalf by:
Anna Lee
TNstee
Page 8

Peterborough Citizens Advice Bureau
Independent Examiner's Report to the trustees of Peterborough Citizens Advice Bureau
('the Company,)
Independent examiner's report to the trnstees of PeteTborough Ci¢izen5 Advice Bureau ('the Comp4ny')
I report to the charity trustees on my examination of the accounts of the company for the year ended 31 March
2025.
Responsibilities and b95is of report
As the charity's trusiees of the Company (and also its direaors for the purposes of company law) you are
responsible for the prepardlion of the accounts in accordance with the requirements of the Companies Act 2006
('the ?006 Act')-
Having satisfied myself that the accounts of the Company not required to be audited under Part 16 of the
2006 Act and are eligible for independent ex3minaiion, I report in respect of my examination of your charity's
accounts as carried out under section 145 of the Charities Act 2011 ('the 2011 Act,). In carying out my
examination I have followed the Directions given by the Charity Commission under section 145{5)(b) of the
2011 Act.
Independent examiner's statement
Sincc the C.ompany's gross income exceeded £250,000 your examiner must be a member of a body listed in
section 145 of the 201 l Act. l confimi ihal l am qualified to undertake the exarninaiion because l am a member
and Fellow of the Associalion of Chariry Independent Examiners, which is one of the listed bodies.
I have completed my examination. I confimi that no matters have come to my attention in connection with the
examination giving me caus¢ to believe thai in any material respect:
accounting records were not kept in respect of the Company required by section 386 of the 2006 Act" or
2. the accounts do not acwrd with those records; or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any
requirement that the accounts give a 'true and fairf view which 15 not a matter considered as part of an
independent examination: or
4. the accounts have not been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accounting and reporting by charities [applicable to charitie5 preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland
(FRS 102)].
I have no con¢ems and hav¢ ¢ome across no other matters in connection with the examination to which attention
should be drai￿ in this report in order ￿ enable a proper understsnding of the accounts to be reached.
n O'Brien MSC, FAIA, FCIE, employee of Community Accounting Plus
Fellow of the Association of Charity Independent Examiners
Units l & 2 North W¢st
41 Talbot Street
Nottingham
NGI 5GL
Date..
3010912025
Page 9

Peterborough Citizens Advice Bureau
Statement of Financial Activities for the Year Ended 31 March 2025
(Including Income and Expenditure Account and Statement of Total Recognised Gains
and Losses)
Total
2025
Total
2024
Unrestrieted
Restricted
Note
ncome and Endowment5 from:
Donations and legacies
Charitable activities
Investment income
134,891
134,891
229.214
4,396
131,752
373,977
9,765
229,214
4,396
Total income
139,287
229,214
368.501
515.494
Expenditure on:
Charitsble aclivit1¢5
(15J,J531
(347.057)
(500,410)
(654,315)
Total expenditure
(15i,i531
(347.0571
(500,410)
(654.315)
Net expenditure
Trdnsfer5 between fvnds
(14,066)
{45.555)
(117.843)
45,555
(131,909)
(138,821)
Nel movement in funds
{59.621)
(72,288)
(131.909)
(138,821)
ReconciliAtion of funds
Total ￿ndS brought fonvard
283,834
7?.288
356.122
494.943
Total fund5 ca￿led fonvard
13
224.213
224,213
356.122
All of the charity's activities derive from continuing operations during the above two periods.
The funds breakdo￿ for the period is shown in note 13.
The notes on pages 13 to 22 forni an integrnl part of these financial 51atements.
Page 10

Peterborough Citizens Advice Bureau
Statement of Financial Activities for the Year Ended 31 March 2025
(Including Income and Expenditure Account and Statement of Total Recognised Gains
and Losses)
These are the figures for the previous accounting period and are included for compar¥tive puryos¢s
Unreslrieted
Restricted
Total
funds
fund5
2024
Note
Income and Endowment5 frorn:
Donations and legacies
Charitable activities
131,752
131.752
373,977
9,765
373.977
Investment income
9.765
Total income
141,517
373.977
515.494
Expenditure on:
Charitable activities
(1)5.110)
1519.?051
(654.315)
Tothl expenditure
(135,110)
(519,205)
(654.315)
Net income/(expenditure)
Transfers between funds
6,407
(18,189)
(145,228)
18.189
(138.821)
Net movement in fwids
(11,782)
(127,039)
(138.821)
Reconciliation of funds
Total funds brought fonvard
295,616
199.327
494,943
Total funds carried forward
13
283,834
72,288
356.12?
The notes on pages 13 to 22 forni an integrdl part of these financial Statements.
Page 11

Peterborough Citizens Advice Bureau
(Registration number: 03507549)
Balance Sheet as at 31 March 2025
2025
2024
Note
Fixed as5et$
Tangible assets
1.082
3,938
Current assets
Debtor5
Cash at bank and in hand
io
31.918
220,629
16,510
353,994
252.547
370,504
Creditors: Amounts falling due within one ye4r
(29.4161
(18,J20)
Net current assets
223,lJl
352,184
Net assets
2?4,213
356.122
Funds of the charity:
Re5trieted income funds
Restricted funds
13
72.288
Unrestricled ineome funds
Unrestricted funds
2?4,213
283.834
Total funds
13
224,213
356,122
For the financial year ending 31 March 2025 the charity was entitled to exemption from audit under s¢ction 477
of the Companies Act 2006 relating to small companies.
Directors, responsibilities=
The members have not required the charity to obthin an audit of its accounts for the year in question in
accordance with seciion 476- and
The directors acknowledge their responsibilities for complying with the requirements of the Act with respect
to accounting records and the prepardlion of accounts.
These financial statements have been prepared in accordance with the special provisions relating to companies
subject to the small cornpanies regime within Part 15 of the Companies Act 2006.
The financial statements on pages l O to 22 were approved by the trnstees. and authorised for issue on 27 August
2025 and signed on their behalf by:
Livia Thomas
Tru5te¢
The notes on pages 13 to 22 fomi an integrdl part of these financial stsiements.
Page 12

Peterborougb Citizens Advice Bureau
Notes to the Financial Statements for the Yvar Ended 31 March 2025
Investmenl income
Dividend5 are recognised once the dividend has been declared and notification has been recetved of the dividend
due.
Expenditure
All expenditure is r¢cognised once there is a legal or constructive obligation to that expenditure, il is probable
settlement is required and the amount can be measured reliably. All costs are allocated to the applicable
expendilure heading that aggregate similar costs to ihat calegory. Where costs cannot be directly attributed to
particular headings they have been allocated on a basis Consistent with the use of resource5. with central staff
cosls allocated on the basis of time spenL and depreciation charges all￿ated on the portion of the assel's use.
Other supwrt costs are allocated based on the spread of staff costs.
Charitable activities
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services
for its beneficiaries. It includes boih costs that can be allocated directly to such activities and those costs of an
indirect nature necessary to support them.
Taxgtio
The charity 15 considered to pass the tests set out in Pardgraph I Schedule 6 of the Finance Act 2010 and
therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the
charity is potentially exempt from tsxation in respe¢t of income or capital gains received within categories
covered by Chapter 3 Part I l of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable
Gains Act 1992, to the extenl that such incoTne or gains are applied exclusively to charitable purposes.
Tangible fixed assets
Individual fixed assets costing £500.00 or more are inilialSy recorded at cost. less any subsequent accumulated
depreciation and subsequent accumulated impairnent losses.
Depreciation and amortisgtion
Depreciation 15 provided on tangible fixed assets so as to wite off the cost or valuation. less any estimated
residual value, over their expected useful economic life as follows:
A55et elass
Computer equipment
Fixtures & fittings
Depreciation method and rale
3 years straight line
5 year straight line
Trade debtors
Trade debtors are amounts due from customers for merchandise sold or se￿iCe5 performed in the ordinary
course of business.
Trade debtors are re¢ognised inilially at the transaction price. They are subsequently me&sured at amortised cost
using the effective interesi method. less provision for impaimlent. A provision for the impairnient of trade
debtors is established when there is objective evidence that the charity will noi be able to collect all amounts due
according to the original ternis of the receivables.
Page 14

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2025
l Accounting policies
Summ4ry of 5ignificanl Accounting policies and key accounting estimat&s
The principal accounting policies applied in the preparation of these financial statements are set out below.
These policies have been consistently applied to all the years presented. unless otherwise stated.
St2tement of eompliance
The financial staiements have been prepared in accordance with Accounting 2nd Reporttng by Charities:
Stsiement of Recommended Practice (applicable to charities preparing their accounts in accordance with the
Financial Reporting Stsndard applicable in the UK and Republic of Ireland (FRS 102)) (issued in October 2019)
(Charities SORP {FRS l O?)). Ihe Financial Rew)rting Standard applicable in the UK and Republic of Ireland
(FRS 102) and the Companies Act 2006.
Basis of preparation
Peterborough Citizens Advice Bureau meets the definition of a public benefit entiry under FRS 102. Assets and
liabilities are initially recognised at historical cost or transaction value unless otherwise sta￿d in the relevant
accounting policy note5.
Going concern
The financial statements have been prepared on a going concern basis.
The trustees assess whether the use of going concem is appropriate i.e. whether there are any material
uncertainlics relaied io events or conditions that may casi significant doubt on the ability of the charity to
ontinue as a going concern. The tn15tee5 make this &ssessmeni in respect of a period of one year from the dale
of approval of the financial statements.
Exemption from prepgring a CAsh flow sta¢emeDt
Under the exemption available 10 smaller charilies th¢ Board of Trustees h&8 chosen not to include a Ststern¢nt
of Cash Flows within the financial statements.
Income and endowments
Voluntary income including donaiions. gifts, legaci¢s grants that provide core funding or are of a g¢n¢r&l
nalure is recognised when the charity has enlitlement to the income, it is probable that the income will be
received and ihe amount can be measured with suificient reliability.
Donaftons and legacies
Donations are recognised when the charity has been notified in writing of both the amount and settlement date.
In the event that a donation is subject to conditions that require a level of perfomiance by the charity before the
charity 15 entitled to the funds. the income is deferred and not recognised until either those conditions are fully
tnet, or (he ￿lfilmen( of thosc condilions is wholly within the wntrol of the charity and it is probable that these
condi(ions will be fulfilled in the reporting period.
Granls receivable
Grants are recognised when the chariry has an entitlement to the funds and any conditions linked to the grants
have been met. Where perforn)ance conditions are auached to the grant and are yet to be mel the income is
recognised as a liabiliry and included on the balance sheei as deferred income to be rele&sed.
Page 13

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2025
Cash and cash equivalents
Cash and cash equivalents comprise cash on hand and call dewysits. and other short-terni highly liquid
investments that are readily convertible to a known amount of cash and are subject to an insignificanl risk of
change in vatue.
Trade creditors
Trdde CredI￿rS are obligations to pay for goods or services thai have been acquired in the ordinary course of
business from suppliers. Accounts payable are classified a5 current liabilities if the chariry does not have an
unconditional righi, at the end of the reporting period, to defer settlement of th¢ creditor for at least twelve
months after the reporting date. If there is an unconditional right to defer settlement for at least twelve months
after the reporting date. they are presented as non-current liabilities.
Trade creditors are recognised initially at the transaction price and subsequently m¢&sured at amortised cost
using the effective interest method.
Fund structure
Unrestricted income funds ar¢ general funds that are available for use at the trustee5' discretion in furtherance of
the objectives of the Charity.
Designaied funds are unrestricted funds set &side for specific purposes at the discretion of the trnstees.
Restricted inwme fimds are those grants for use in a particular area or for Sp￿lf1¢ purposes, the use of which is
restricted to that area or purw)se.
Pensions and other post retirement obligations
The charity opcratC5 a defined con(ribution pension schemc for ¢mployees. The assets of the schem¢ arc hcld
separately from those of the charity. Pension costs charges in the Statement of Financial Activities represent the
contributions payable by the charity during the year.
2 Income from donations and leg%¢ies
Unrestricted
runds
General
Totsl
2025
Total
2024
Donations and legacies;
Donations from individuals
Grants, including capital grants.
Government grants
Grants from other charities
554
554
130.000
4.337
130.000
130,000
1,752
134,891
134,891
131,752
3 Income from charit4ble activities
Restricted
fund5
Total
2025
Total
2024
Gran15 & donations
229.214
229,214
373,977
Page 15

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year EDded 31 March 2025
4 Grants & donstions
Unrestrided
fund5
Restricted
fund5
Total
Peterborough City Council
Kingsgate Community Church
National Lottery Community Fund
Change Grow Live - Aspire
The Cole Charitable Trust
National Citizens Advice
Sundry grants & donations
130.000
50.000
1 ?4.886
20,000
34.328
180.000
124.886
20,000
34,328
.500
2.625
766
1,500
2.625
766
134.891
229,214
364,105
5 Investment ineome
Unrestricted
funds
General
Total
2025
Total
2024
Interest receivable and similar income.
Interest receivable on bank deposits
4.396
9,765
6 Expendithre on charitable gctivities
Unrestricted
funds
Gener41
Restricted
funds
Total
2025
Total
2024
Governance costs
Office costs
Other costs
Premises costs
Staff costs
Wages. M & pension
Internal ￿Charges.. Staff costs
Internal rccharge5: Governance
Internal recharges.. oifice
Internal recharge5- Other
Internal rccharg¢s'. Premises
Internal recharges.. Salaries
17.187
19.815
413
47.051
2,847
216,370
(1.633)
(12,027)
{13.553)
17.187
20,061
20,457
22,693
4.943
33.486
11,840
560.896
246
2.125
47.051
5.188
408,385
2,341
192,015
1.633
12.027
13.553
(2)
33.365
89,754
(33,365)
(89.754)
153,353
347.057
500.410
654,i15
Page 16

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2025
7 Staff costs
The aggregale payroll costs were as follows:
2025
2024
Staff c05ts during the year Jvere:
Wages and salaries
Social 5¢¢urity costs
Pension ¢osts
373,800
26.479
8,106
520,893
30,532
9,471
408.385
560,896
The monthly average nurnber of persons (including senior management tram) employed by the charity during
the year was as follows:
2025
No
21124
Average number of employees
14
14
Staff costs in the financial year 23124 included the cost of up to 4 agency ernployees who are not included in the
average number of employees.
9 {2024 - 12) of the above employees participated in the Defined Contribution Pension Schemes.
Contributions to the employee pension schemes for thc ycar totalled £8.106 (2024 - £9,471).
No employee received emoluments of more than £60.000 during the year.
The total employee benefits of the key managernent personnel of the charity were £63.020 (2024- £87.672).
8 Related party ¢rgn5actions
There were no related party transactions in the year.
Page 17

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2025
9 Tangible fixed assets
Fixtures &
rittings
Compuler
eqvipTnent
Total
Cost
At l April 2024
Addition5
Dispjsals
i,282
10.569
900
11.001)
13,851
900
(3.28?)
At 31 March 2025
10.468
10,468
Depreciation
At l April 2024
Charge for the year
Eliminated on disposals
602
547
(1.149)
9,311
464
(389)
9,913
1.01 I
(1,538)
At 31 March 2025
9.386
9,386
Net book valut
At 31 March 2025
1,082
1,082
At 31 Ma￿h 2024
2.680
1.258
3.938
10 Debtors
2025
2024
Trade debtors
Prepayments
Other debtors
22.500
8,101
8,409
6,679
31.918
16.510
I I Creditors: amounts falling due within one year
2025
2024
Trade creditors
Other taxation and social seeurity
Other creditors
Accruals
414
5.900
20.090
893
8.883
3,153
5.391
29,416
18,320
Page 18

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2025
12 Obligations under leases and hire purehase contratts
Operating lease commitments
Total future minimum lease payments under non-cancellable operating lea￿5 are as follows:
2025
2024
Land and buildings
Within one year
7,896
19.000
13 Funds
Balance at
31 March
2025
Balance al I
April 2024
Incoming
re50urees
Resource5
expended
Transfers
Unrestricted funds
General
General fund
218.634
139.287
(153.353)
(10,355)
194.213
Designated
Potential redundancy
Premises fund
30.200
35.000
(200)
(35.000)
30,000
65.?00
{35,200)
30,000
Total unrestricted funds
?83.8J4
139.287
(153.353)
{45,555)
224,213
R￿trIcted funds
Access (o Advice (Aspire)
Household support fi￿d
Su￿1VIng Winter Appeal
Cosi of Living Assessor
Foodbank
Debt Advice proje
Fuel Poverty
Income M&ximisation
MHWA (Menthl Health &
Welfare Adviser)
5.529
23.936
100
13.265
34.328
{43.302)
3,445
(23,936)
(100)
12.503
23.735
20,000
(45.768)
(51 117)
(42.801)
42,801
1,288
28.170
(1.288)
8,102
50.000
(86.272)
54,703
{77.797)
23,094
Total restricted funds
72.288
229.214
{347.057)
45.555
Totgl fund5
356.122
368,501
1500.410)
224,213
Page 19

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2025
Balgnce at
31 March
2024
B4lance at I
April 2023
IncominE
resources
Resources
expended
Transfers
Unrestricted funds
Gefterttl
General fund
230.416
141.517
{135.110)
(18.189)
218.634
Designaled
Potential redundancy
Premises fund
30,200
35.000
30,200
35.000
65.200
65,200
TotAI unrestricted funds
295.616
141.517
(135,110)
(18.189)
283.834
Restrieted
Access io Advice (Aspire)
Household support fund
Cavell Centr¢
The Headley Trust Projecl
Surviving Winter Appeal
Cost of Living Assessor
Foodbank
Fuel Poverty
Income Maximisation
5.744
25,746
204.965
(25,961}
(181.029)
5.529
23.936
4,522
(6,874)
(4,522)
2.896
45,000
1.000
20.000
77,266
141,022)
(900)
(30.750)
(97.081)
100
24,015
19.815
1.288
170,632
1,288
28,170
(142,462)
Total restricted funds
199.327
373,977
(519,205)
18.189
72,288
Total funds
494,943
515.494
(654.315)
356,122
Page 20

Peterborough Citizens Advice Bureau
Notes to the Financial Statements for the Year Ended 31 March 2025
The specific purposes for which the funds are to be applied are &$ follows:
Access to Advice (Aspire) - a project to embed generdl advice into the Peterborough Aspire offices to support
lients on a recovery pathway from substhnce abuse.
C05t of Living Assessor- funded by naiional Cilizens Advice & Awards for All to undertake initial assessments
of advice needs for new clients.
Income Maximisation - A project funded by PelerlM)rough City Council to support Iwal people dealing with the
C05t of living crisis to maximise their inwme through benefit take up and dealing with their debts.
Fuel poverty - A project funded from charity restricted reserve5 - rernote advice ￿ assist the clients with their
energy bills.
Surviving Winler Appeal - A project fijnded by CCF to ￿1St clients with energy bills.
Household support fund - Funding from Peterborough City Council via the Household Supw)rt Fund to issue
Fuel and Food vouchers to households that met the eligibiliry criteria.
Foodbank - Funding from Peierborough Foodbank to provide infonnation and advice to Foodbank customers to
help them to deal with food poverty and maximise income through benefit take up.
Debt Adviser- a dedicated resource to help customer5 who are in financial diificulty.
MHW A - to fund ihe Menthl Health and Welfare Advisevs work.
Headley Trust- a project to 5UPPOrt people in Peterborough negatively impactd by the c05t of living crisis. The
nding is coniinuing into the nex( period.
Also1&st year ihere were the following projects..
Cavell Centre - An outreach centre supported by Evelyn TrusL CCF and Strangward ChariL2ble Trust.
The transfers from the Fuel Poverty fijnd and the small balance on the Winter Appeal ￿nd to the General fund
reflects the release of any rcstriclions on the use of these funds.
The (ransfer from the Household sUp￿rt fund to the General fimd relales to activities which have ceased, and
the release of any restrictions on the use of thcsc funds.
All the other trdnsf¢rs from the Generdl fund io restricted funds is to cover the deficit on these activities. The
following funds cosi more to run than the restricted income received in the period= The Access to Advice fund;
The C05t of Living Assessor. Income Maximisation fund. Foodbank and MHWA.
14 An4lysis of net assets between funds
Unrestricted
2025
Total funds
General
Designated
Tangible fixed &%sets
Current assets
Current liabilities
,082
222.547
(29,416)
1,082
252,547
(29,416)
30,000
Total net assets
194,213
30.000
224.213
Pag¢21

Peterborough Citizens Advice Bureau
Notes to the Financial Ststements for the Year Ended 31 March 2025
Unrestricted
2024
Total funds
General
Designated
Restricted
Tangible fixed a55¢ts
Current assets
Current liabilities
3.938
2i3,016
(18,3201
3,938
370,504
(18,320)
65.200
72,288
Total net assets
218,634
65.200
72,288
356,122
IS Fees payable to independent examiner
During the period, the fees payable (excluding VAT) to the charity's independent examiner Community
Accounting Plu5 are analysed as follows:
2025
2024
Independent examination
1.805
1,735
16 Taxation
The charity is a registered chariry and is therefore exempt from corporntion taxation.
17 Trustees remuner4tion expenses
During the year the charity rnade the following transactions with tNstees:
Anna t
£86 (2024: £Nil) of expenses wer¢ reimbursed to Anna Lee during the year.
These expense5 were for subscriptions and travel costs.
Shu Vu#n
£35 (2024: £Nil) of expenses were reimbursed to Shu Yuan during the year.
For a subscription to the Honorary Treasurers Forum.
No trnstees, nor any p¢rsons conn¢cted with them. have received any remuneration from the charity during the
year.
No tn￿teeS have received any other benefits from the ch3rity during the year.
18 Ch4Tity status
The charity is a company limited by guarantee and consequently does not have share capital. Each of the
trustees is liable ￿ contribute an amount not exceeding £1 O towards the assets of the charity in the event of
liquidation.
Page 22