Charity Registratlon No. 1068146 Company Reglstratlon No. 034853361England and Wales) LEWES DisTricf CITIZENS ADVICE BUREAU ANNUAL REPORT AND UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 GAOtIp BUSINESS ADVISORS & ACOul¥lANts One Bell Lane Lewes East Sussex BN7 IJU
LEWES DISTRICT CITIZENS ADVICE BUREAU CONTENTS Page Chair's report Trustees, report Independent examiner's report Statement of financial activities io-ii Balance sheet 12 Notes to the financial Statements 13-25
LEWES DISTRicf CITIZENS ADVICE BUREAU LEGAL AND ADMINISTRATIVE INFORMATION Trustees Elected members Mr K S Powell Miss N J Morgan Mr G Haines Ms J Hammond Mrs A Lawfield Mrs H Hallam Miss E M Kolkman (Appointed 14 September 20231 (Appointed 16 May 20241 (Appointed 11 July 20241 Charity number 1068146 Company number 03485336 Prlncipal addres5 and Registered office 15-19 Chapel Street Newhaven East Sussex BN9 9PN Independent examÈner TC Group One Bell Lane Lewes East Sussex BN7 IJU Bankers Natwest Unit 40 56 Churchill Square Brighton BNI 2ES
LEWES DISTRicf CITIZENS ADVICE BUREAU CHAIR'S REPORT FOR THE YEAR ENDED 31 MARCH 2024 This is my first report as Chair of Lewes District Citizens Advice ILDCAI having been in the role for six months at the financial year end. Two key factors have been highlighted during this period. We are operating at a time of increasing demand for the service as the country deals with an ongoin8 Cost of living and housing crisis in a turbulent world where uncertainty is the order of the day. We don't envisage this need plateauing any time soon. Secondly, sustainable funding of the organisation and others like us is under some pressure. We are, however, particularly grateful to Lewes District Council for their support and they have recently confirmed this continuing for the next three years. Local town councils also provide vital grant funding as do a growing range of other funders and supporters listed on page 8. This notwithstanding, we are an independent local charity, and our prime objective has been and will be securing SUStainable income streams- managing any risk to the delivery of the service and when and where possble flexing the service offered to widen the demographic of clients and client issues being met. l am pleased to report two key successes in the period. An important organisational milestone has been the development of our Vision and Values in collaboration with the wider team and these now underpin our strategic objectives. l am also pleased to report (more detail in the Tru%tees' report that followsl that the Year 2 assessment lof rolling 3-year cyclel of our Leadership Self-Assessment ILSAI went extremely well. The LSA is an audit tool moderated by National Citizens Advice which Provides assurance that organisakn'on5 are operating effectively with good governance and managing risk through reviewing their key quality systems. I would personally like to thank everyone involved - our staff, Ouf volunteer advisors and our volunteer trustees all of whom give generously of their time. expertise and skill to deliver the very best professional service. Mrs A Lawfield Chair Dated: 19 September 2024
LEWES DisfRicf CITIZENS ADVICE BUREAU TRu¥fEES' REPORT (INCLUDING DIREcfoRS' REPORTI FOR THE YEAR ENDED 31 MARCH 2024 The Trustees present thelr annual report and financial statements for the year ended 31 March 2024. The financial statements have been prepared in accordance with the accounting policies set out in note I to the financial statements and comply with the charity's Memorandum and Articles of Association, the Companies Act 2006 and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard appllcable in the UK and Republic of Ireland IFRS 1021" (effective l January 20191. Objectives and activitles We are an independent registered charity and we are here for everyone. We provide. free confidential and independent advice to help people overcome their problems. We work to fix the underlying causes of these problems and are a voice for people on the issues that matter to them. We value diversity. champion equality and challenge discrimination. We alm to provide the advice people need for the problems they face. Improve the policies and practices that affect people's lives How we work Since 1997, Lewes District Citizens Advice ILDCA) has been providing advice and support for residents of Lewes District who need help solving their problems. We also advocate for people on local and national issues that matter to them. We are a local, independent charity that is a paid member of the separate national charity, Citizens Advice ICAI. Being a paid Thrnber of a national organisation allows us to access high-quality training materials. data management tools. the CA brand and accredited advice. Our funding comes from a range of sources, and we must generate all our own income independently. We are not funded by or part of central government. We apply for grants and have been greatly supported by our district, county, town and parish councils. We also continuously seek to access funding from other sources such as trusts and foundations and local donations to ensure we can be sustainable as an organisation, and both maintain and diversify the range of support we offer. The Trustees have paid due regard to guidance issued by the Charity Commission in deciding what activities the charity should undertake.
LEWES DISTRicf CITIZENS ADVICE BUREAU TRUSTEES, REPORT {INCLUDING DIREcfoRS' REPORT) {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Our service is currently run by 7 trustees, 16 part-time paid staff19 FTEI and around 31 volunteer advisors 15.2FTEI and l marketing volunteer. We rely heavily on support from our fantastic volunteers to run LDCA and could not deliver the level of support that we do without their dedication and professionalism. Recruiting volunteers remains challenging and we have been undertaking a recruitment drive with the ambition of increasing and diversifying our volunteer demographic. We recently secured Big Lottery funding from Reaching Comrnunities, with part of this income enabling us to employ a dedicated Volunteer Coordinator from May 2024 for three years. In February 2023 we changed our operational model by ceasing our participation in the national CA collective phone call handling system due to poor response times and client experience and began to deliver our own Advice Line internally. Based in our Newhaven offi-ce this operates between 10-3pm Tuesday - Thursday. This has seen our ability to meet demand soar. often reaching above 70% of demand on a weekly basis. Pr&booked appointments lin person and on the phone) and email support is also provided outside of these times. In addition, our Seaford office is operational on Mondays and our Lewes office is accessible on Fridays for pre booked appointments. We have delivered outreach in various community acr055 the district including food banks, community centres, churches and family hubs. We also deliver outreach in Peacehaven on Thursdays. We undertook an IT review and refresh in 2022 and a5 a result have improved working systems and processes to support service delivery. We are continuing to upgrade all equipment for optt.mum functionality and to ensure we can be fully operational with the new Window5 11 upgrade, the arrival of which will make many of our older devices unfit for purpose. During this reporting period we have: Created a 2 Year Digital Roadmap which includes these core goalslaims... Implement a "Zero-Trust" IT Architecture Consolidation of Telecoms & Inteinet Services Mitigation of Shadow IT & Enhancement of General Cyber-hygiene CentraSise Device Management with Entra ID & Microsoft Intune Implement Focused User Training and Change Management Processes Empowering Staff and Volunteers through IT Enablement We are assessing and testing Al. as part of Our Digital Transformation strategy to see what benefits and efficiencies it could leverage le.g. Teams Premium). New VOIP phone system, and upgraded Internet (consolidating providers to improve effi'ciency and improve service resilience and functionality We have undertaken and are still in the process of a digital transforrnation. with a new website, social media channels and a YouTube channel. We have made 3 short fi'lms which highlight 3 keys areas- Client support, Volunteer recruitment and Fundraising. Our film about one of our clier)ts (Brian) has been widely viewed and celebrated. We will continue to develop our marketing, brand and reach and plan to launch a TikTok channel in the summer of 2024. We have continued to be successful in securing funding from outside of District and Town council grants to support with increased operational running costs, increased training team and supervisor hours and fvnds towards enabling our IT equipment.
LEWES DisfRicf CITIZENS ADVICE BUREAU TRusfEES' REPORT (INCLUDING DIREcfoRS' REPORTI (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Hybrid sejvlce dellvery Staff and volunteers continue to work flexibly and can operate at home and in the office. We are condnuing to welcome clients back into our offices for face-to-face pre-booked appointments and at drop-in sessions at our outreach venues in the wider community. These dropin sessions {delivered in a range of community venues) have proved to be popular and we will endeavour to maintsin this flexible way to access support in the future. There will always remain a need for in person support for many people and for those who are digitalW excluded and for some clients who have a disability. We are committed to equality of access for everyone. Our hybrid model of support continues to offer flexible and accessible ways to receive support and our statistics for 23-24 reflect a diverse range of accessing support for our clients, with in person continuing to increase post the pandemic. In this reporting period we have supported 12% people in person 53% on the phone 24% via email Il% via other mechanisms (such as video call. letter) How we have helped - 1st April 2023 - 31st March 2024 Demand remains high, partly because of the consequences of the cost-of-living ciisis. The complexities of people's problems also remain high, and people are coming to us now with, on average. over 3 differing issues per client. Number of clients 1,869 Number of issues 6,423 Financial gains of over £505,000 Largest benefit requiring support- Personal Independence Payment Largest debt issue- fuel debt 62% of people accessing sUPPOrt have a long-term health condition or disability {81.2Yo of residents were identified as nondisabled in the 2021 census) Ethnicity stats- 8% of our clients identified as being Asian, Black, mixed or other (94.2% of residents identified their ethnic group within the white category in the 2021 census) CA uses an external Treasury-approved model that allows us to put a financial value on a handful of key areas where we can evidence the value. we create locally through our advice provision and from working with volunteers. This estimates that in 2023124 for every £1 invested in our service, £2.69 is returned in fiscal benefits (there are financial savings to local and national government due to fewer payments for outof work benefits, costly evictions, re-hou5in& evicted tenants and less demand on the NHS. For every £1 donated there is a public benefit of £19.70 {this is when people have fewer problems and they have higher levels of wellbeing. participation in society and productivity) For every £1 donated there is a value to the people we help of £10.13 (we help people to achieve financial outcomes like 8ethn8 backdated benelits, writing off debts and refunds for consumer issues).
LEWES DISTRicf CITIZENS ADVICE BUREAU TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORTI (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Client feedback and complaints Using the CA quality assessment measure, 85Yo of our clients would recommend us and 84% found a way forward with their problem. Some examples of feedback we have received in this period: '1 om always thankful and grateful to Citizens Advice for all the help they assist me wlth ond the time they toke with me. Keep up the great job und assistance to us ' and 'The service is priceless. So very helpful and Informotive. The person wos patient. understonding, she listened and heard what I wa5 saying. Thonk you very much., We have had no complaints this year. Flnancial review The accounts have been prepared on an accrual's basis by TC Group of One Bell Lane, Lewes and submitted to the Charity Commission ar)d Companies House to meet the requirements of limited company status. Total Income for the year was £310k compared to prior year of £390k. As in recent years, we have ceiVed monies frorn the Household Support Fund, and other funders, which is intended for onward distribution to our clients, according to the terms of the grants. To show the impact of this, we have analysed our resdts further in Note 5 to the account5_ This note shows that our total income for our core activity of Advising Clients, has declined from £345k to £280k. This is impacted greatly by the tr.ming of receipt of fund5. At 31 March 2023 we were carrying forward reserves of £59k for work taking place in the yeaf. The comparative figure at 31 March 24 is zero. In the same period our costs increased from £301k to £376K. This increase partly reflects the sperKI of the carried forward funds, but also highlights the impact salary inflation 15 having on our cost base. Consequently, we have a deficit in the year of £96k from our core activities. Again, this is largely caused by the grant income received in 22123 being spent in 23124. However. it also means that we have utilised £40k of our reserves during the year. This was foreseen with the creation of a designated reserve at 31 March 23. It is the policy of our Charity to maintain unrestricted funds which are the free reserves of the Charity at a level that can meet its fi'nancial comrnitments. It seeks to minimise risks by regularly reviewing the reseTves policy which takes into account the need to maintain sufficient funds to cover costs and to continue the pn)vision of service5 at the start of the new h'nancial year, to cover any liabilities that arise in re13tt.on to staff and to allocate limited funds to attract additional project income. During the year the Board has decided to retain the level of reserves being held at 4 months. The Board has resolved to retain the remaining £40k in Designated Reserves to be used as necessary in the coming year to fund the budgeted deficit.
LEWES DISTRicf CITIZENS ADVICE BUREAU TRUSTEES, REPORT {INCLUDING DIRECTORS, REPORTI (coNfiNUEDI FOR THE YEAR ENDED 31 MARCH 2024 Future Plans Our objertives are l. Overall Service To meet local needs, to ensure the availability of our services and to take &count of the cost-of-living crisis and its ongoing impact on our society. We need to extend our offer of support and have an ambition to open our Advice Line an evening a week and on all days af the week. We must ensure we a accessible and visible to people both in person and digitally. 2. Funding- Continue to work closely with District and County councils and our Town and Parish CncIls. We must also diversify our funding sources and ensure a broad range of income sources to support organisational sustainability and growth for the future. Thi5 includes securing increased fundin8 from trusts and foundations, individual giving, corporate support and events. We will harness the power of online giving platforms in 24-25 to increase our income from individual giving and events sponsorship activities. 3. Citizen5 Advi - Maintain standards, learn from our Leadership Self-Assessment ILSAI, ensure we have active dialogue re small bureaus and to follow CA advice. In 2024. our LSA year 2 was noted as exceptional. In early 2025 our year 3 full audit will take place; we will aspire to achieve the same high standard. We wil take an active role in the national consultation process for renewing what the CA National membership offer will be for Local Citizens Advice Bureaux. 4. Finance - Minimise financial risk and maintain services. Diversification of income. 5. Trustee Board Ensure appropriate skills and diversity and update trustee documentation,. set and regularly review strategic direction. ensure effective communications with staff/volunteers. 6. Staff - A valued staff team that reflects our operational needs. Support and train advisors and develop a succession plan for senior staff. Continued staff and volunteer social activities and events. We will seek to continue our successful career pathway for many advisor5, from volunteer5 to paid staff. 7. Volunteer recruttment- we must increase numbers of our volunteers and diversify the demographic of our volunteers. Our new Volunteer Coordinator will extend our ability to achieve these aims. 8. IT- Provide effective, secure systems and equipment for staff. Build on rent work and ensure all are fully trained. Continued fundraising to purchase replacement laptops in preparation for the end of support for Windows 10 in October 2025, which is driving our push to upgrade to Windows 11 in 2025. 9. Partnership working- maintain effective partnerships with our regional CA'S and the wider community and voluntary sector and explore and develop new opportunitie5. 10. Research & Campaigns IR&CI - Advisers to collect feedback on direct experience5 of poor policies from clients and to provide relevant evidence. We will campaign to relevant authorities. Maintain an enthusiastic R&C team supported by an R&C Trustee. 11. Marketing and reach- We must have a hybrid approach in how we market and reach our clients. Tlys must include digital and non-digital means of communicating with our stakeholders. We will be launching a new TikTok platform in 2024 and have secured the support of a marketing intern for the summer of 2024.
IEWES DISTRICT CITIZENS ADVICE BUREAU TRUSTEES, REPORT {INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 We would like to increase the numbers of younger people who come to us, both as clients and volunters. In 2023124 we undertook a research project with Sussex University students to examine why younger people did not access LDCA for advice services. This project contributed to a piece of research completed by our lead youth R&C volunteer and a report was produced that contains a number of key recommendations. This learning will help us to address this missed demographic and support with our fundraising efforts to target a younger client group. We have recently secured funding for a rural outreach support service and will soon be going to people in their communities, especially in rural locations towards the north of the district. This funding will help ensure that we afe addressing issues of rural deprivation and inequalities of access to support for many vulnera)le people who are often overlooked and at risk of facing additional hardships. Information Assurance Our trustee board oversees the information security of all personal information that 15 processed on behalf of our clients. staff. funders and strategic partners. Our local offices hold joint responsibility for client data that is held in our case management system, with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality. integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the General Data Protects"on Regulation and Data Protection Act 2018. Structure, governan and management Lewes District CAB is a company limited by guarantee governed by its Memorandum and Artr"cles of Association dated 23 December 1997. The Memorandum and Articles were amended following the merger of Lewes Area CAB and Seaford CAB to become the Lewes and Seaford CAB in July 2002. They were further amended inApril 2013 when the Charity's name became the Lewe5 District CAB and was registered as such at Companies F*)use and the Charity Commission. In February 2022 they were amended, again, to clarify who the members of the charity are. Following Citizens Advice rebranding guidelines issued in 2015 the name for general use 15 Lewes District Citizens Advice. The Trustees, who are also the directors for the purpose of company13w, and who served during the year and up to the date of signature of the financial statements were: Mr A Horne Mr K S Powell Mrs S L Kolkman MrPDHole Miss N J Morgan Mr G Haines Ms J Hammond Mrs A Lawfield Mr S H Hallam Miss E M Kolkman {Resigned 16 November 20231 (Resigned 11 July 20241 (Resigned 16 September 20231 {Appointed 14 September 20231 IAppointed 16 May 20241 IAppointed 11 July 20241
LEWES DlSfRICT CITIZENS ADVICE BUREAU TRusfEES' REPORT (INCLUDING DIREcfoRS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 In addition, we have slx non-voting observers representin8 the district and town councils Inote.. observers are not trustees in Charity law]. Sarah Archer remains as CEO and Sophie Hoffman as our Advice Services Manager/Deputy CEO. Our Flnanclal Supporters Donations from grateful clients and local residents Lewes District Council East 5u55ex County Council Lewes Town Council Newhaven Town Council Peacehaven Town Council Seaford Town Council Telscombe Town Council Sussex Community Foundation Lewes Rotary Club Seaford Rotary Club Christ Church Lewes Cliffe Feoffees Chalk Cliff Trust Sussex Community Development Association Big Lottery Fund National Citizens Advice Next The Chair of the Trustees is elected from the members of the Trustee Board. Citizens Advice provides for the induction of new Trustees to brief them on their obligations a5 Trustees. Trustees are encouraged to attend appropriate external training events where these will facilitate the understanding of their role. Day to day management of the charity is devolved to our Chief Executive Officer. The Board of Trustees can have between 4 and 15 elected members. The Trustees shall endeavour to ensure that the Board is broadly representstive of appropriate local organisations, interest groups and interested local people. The Trustees keep under regular review the strategic, business and operational risks which the Charity faces and monitor these risks at each quarterly meding and at monthly meetings of the executive Cabinet, a small number of Trustees with principal roles within the organisation. The trustees, report has been prepared in accordance with the provlsions applicable to companies subject to the small c anies, regime and was approved by the Board ofTrustees. Mrs A Lawfield Trustee Dated: 19 September 2024
LEWES DISTRicf CITIZENS ADVIC£ BUREAU INDEPENDENT EXAMINER'S REPORT TO THE TRusfEE5 OF LEWES DISTRicf CITIZENS ADVICE BUREAU I report to the Trustees on my examination of the financial statements of Lewes District Citizens Advice Bureau (the charity) for the yeai ended 31 March 2024 which are set out on pages 10 to 25. Responsibilities and basis of report As the Trustees of the charity land also its directors for the purposes of company lawl you are responsible for the preparation of the linancial staternents in accordance with the requirements of the Companies Act 2006 (the 2006 Actl. Having satisfied myself that the financial statements of the charity are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of the chafity's linancial staternents as carried out under section 145 of the Charities Act 2011 (the 2011 Act). In carrying out my examination I have followed all the applicable Directions given by the Charity Comrnission under section 14515llbl ofthe 2011 Act. Independent examiner's statement I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect= accounting records were not kept in respect of the charity as required by section 386 of the 2006 Act- or the linancial statement5 do not accord with those records- or the fi.nancial statements do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination,. or the h'nancial Statements have not been prepared in accordance with the rnethod5 and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021. I have no concerns and have come across no other matters in connection with the examination to which attention should b is report in order to enable a proper understanding of the financial statements to be reach Nicholas Rawson FCA TC Group One Bell Lane Lewes East Sussex BN7 IJU Dated. l October 2024
LEWES DISTRICT CITIZENS ADVICE BUREAU srATEMENT OF FINANCIAL AcfiviTIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 CUrnt financial year Unrestricted Unrestrlcted Restrlcted funds funds funds general deslgnated 2024 2024 Total Total 2024 2024 2023 Notes Donations and legacies Charitable activities Investments 53,080 190,000 4,528 62.006 115.086 190,000 4,528 194.788 193.615 1.229 Total income 247,608 62.006 309.614 389.632 enditure on: Charitable acttvities 285,447 135.697 421,144 342,922 Net (outgoin8l/incoming resources before transfers 137,8391 (73,691) 1111.5301 46.710 Gross transfers between funds 40.782 140,OCQI 1782 Net Income/{expenditurel for the year/ Net movement in funds 2.943 {40,0(M)I {74.4731 {111,5301 46,710 Fund balance5 at l April 2023 158.494 80.000 74,653 313,147 266,437 Fund balances at 31 March 2024 161,437 40,000 180 201.617 313,147 The statement of financial activities includes all gains and losses reco8nised in the year. The statement of financial activities includes all gains and losses recognised in the year. All irKome and expenditure derive from continuing activities. The statement of financial activitie5 also complies with the requirements for an income and expenditure account under the Companies Act 2006. 10-
LEWES DISTRICT CITIZENS ADVICE BUREAU STATEMENT OF FINANCIAL AcfiviTIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2024 Prior financial year Unrestricted Unrestricted Restricted funds funds funds general designated 2023 2023 Total 2023 2023 Notes Income from: Donations and legacies Charitable activities Investments 78,170 193,615 1,229 116,618 194,788 193,615 1,229 Total income 273,014 116,618 389,632 enditure on: Charitable actrvities 243,580 99,342 342,922 Net {outgoingl/incoming resources before transfers 29,434 17,276 46,710 Gross transfers between funds 15,0001 5.000 Net incomellexpenditurel for the yearl Net movement in funds 24,434 5,000 17,276 46,710 Fund balances at l April 2022 134,060 75,000 57.377 266,437 Fund balances at 31 March 2023 158,494 80.000 74.653 313.147
LEWES DisfRicf CITIZENS ADVICE BUREAU BALANCE SHEET AS AT31 MARCH 2024 2024 2023 Notes Current assets Debtors Cash at bank and in hand li 8,264 218.809 6,057 330.812 227.073 336,869 Credltors: amounts falling due within one year 12 125,4561 123,7221 Net current assets 201,617 313,147 The funds of the charity Restricted income funds Unrestricted funds - general Unrestricted funds - designated 15 180 161,437 40.000 74.653 158,494 80.0 16 14 201.617 313.147 The company is entitled to the exemption from the audit requirement contained in section 477 of the Companies Act 2006. for the year ended 31 March 2024. The director acknowledges her responsibilities for complying with the requirements of the Companie5 Act 2006 with respect to accounting records and the preparation of financial statements. The members have not required the company to obtain an audit of it5 financial statements for the year in question in accordance with section 476. These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime. The financial statements were approved by the Trustees on 19 September 2024 -rta.J4 Mrs A Lawfield Trustee Company registration number 03485336 (England and Wales) 12-
LEWES DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accountfng policies Company information Lewes District Citizens Advice Bureau is a private company limited by guarantee incorporated in England and Wales. The registered offi'ce is 15-19 Chapel Street, Newhaven, East Sussex, BN9 9PN. 1.1 Accounting convention The accounts have been Prepared in accordance with the charity's Memorandum and Articles of Association, the Companies Act 2006 and 'Accounting and Reporting by Charities= Statement of Recommended Practi'ce applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021" leffective l January 20191. The charity is a Public Benetit Entity as delined by FRS 102. The charity has taken advantage of the provision5 in the SORP for charities applying FRS 102 Update Bulletin I not to piepare a Statement of Cash Flows. The financial statements are prepared in sterling. which is the functional currency of the charity. Monetary amounts in these financial statefflents are rounded to the nearest £. The fi'nancial statements have been prepared under the historical cost convention. The principal aOnting policies adopted are set out below. 1.2 Going concern At the time of approving the fi'nancial statements, the Trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the Trustees continue to adopt the going concern basis of accounting in preparing the financial statements. 1.3 Charitable funds Unrestricted funds are available for use at the discretion of the committee of management in furtherance of their charitable objectives unless the funds have been designated for other purposes. Designated funds comprise funds which have been set aside at the discretion of the committee of management for specific purposes. The purposes and uses of the designated funds are set out in the notes to the accounts. Restricted funds are subject to specific conditions by donors or grantors as to how they may be used. The purposes and uses of the restricted funds are set out in the notes to the financial statements. 1.4 Incoming resources Income is recognised when the charity is legally entitled to it after any performance conditions have been met. the amounts can be measured reliably, and it is probable that income will be received. Cash donations are recognised on receipt. Other donations are recognised once the charity has been notifi'ed of the donation. unless performance conditions require deferral of the amount. Income tax recoverable in relatr.on to donations received under Gift Aid or deeds of covenant is recogni5ed at the ts'me of the donation. 13
LEWES DISTRicf CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting pollcles Iconiinued) 1.5 Resources expended Liabilities are recognised as resources expended as soon as there Is a legal or constructive obligtion committing the charity to the expenditure. All expenditure is accounted for on an accruals basis. 1.6 Cash and cash equivalents Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities. 1.7 Finantial instruments The Company has elected to apply the provisions of Section 11 'Basic Financial Instrument5, and S&tion 12 'Other Financial Instruments Issues, of FRS 102 to all of its financial instruments. Financial instruments are recognised when the charity becomes party to the contractual provisions of the instrument. 8oslcfinonclol as5etS Basic financial a55ets, which include debtors and cash and bank balances. are initially measured transaction price including transacknon costs and are subsequently carried at amortised cost using the effective interest method unle55 the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised. Bosicflnoncial liabilitie5 Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financin8 transaction, where the debt instrument 15 measured at the psent value of the future payments discounted at a market rate of interest. Financial liabilities classified a5 payable within one year are not amortised. Debt instruments are Subsequently carried at amortised cost. using the effective interest rate method. Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost usin8 the effective interest method. Derecoqnition offlnunclol Ilobilftles Financial liabilities are dereco8nised when the charitls contractual obligations expire or are discharged or cancelled. 1.8 Leases Rentals payable under operating leases, including any lease incentives received, are charged as an expense on a straight line basis over the term of the relevant lease. 14-
LEWES DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies {Continued) 1.9 Debtors Short tef m debtors are measured at transaction price, less any impairment. Loans receivable are measured initially at fair value, net of transaction costs, and are measured subsequently at amortised cost using the effective interest method, less any impairment. Income from donations and legacies Unrestricted Restricted funds funds 2024 Total Unrestricted Restricted funds funds 2023 2023 Total 2024 2024 2023 Donations and gifts Grants 5.263 47.817 5.263 109,823 325 325 62,006 77,845 116,618 194,463 53,080 62,006 115,086 78,170 116,618 194.788 Charitable activities 2024 2023 Service agreement 190,(KJO 193,615 Investment5 Unrestricted Unrestricted funds funds general general 2024 2023 Interest receivable 4,528 1,229 15-
LEWES DisfRicf CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Analysis of income and expendftufe 2024 Advising Clients 2024 Funds for distribution to clients 2024 Total Income Income for partner Total Income 279,614 30,000 309,614 279,614 30.000 309.614 Expenses Staff costs Other costs Costs for partner Funds distributed to client Total c05t5 296,729 79.207 296.729 79,988 781 44,426 45,207 44,426 4ZI,143 375,936 Net Income {96,3221 (15,207) (111.5291 2023 Advising Clients 2023 Funds for dlstrlbytlon to clients 2023 Total Income Income for partner Total income 344,612 45,020 389.632 344.612 45,020 389.632 Expenses Staff costs Other costs Costs for Partner Funds distributed to client Total costs 238,176 62.737 238,176 62,737 42.009 42,009 42,009 342.922 300,913 Net income 43,699 3,011 46,710 16-
LEWES Di>fRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL sfATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Charitable activities 2024 2023 Staff costs Printing, postage, statr"onery and advertising Telephone Travel expenses Sundry expenses Training Funds distributed to clients Insurance Citizens advice information service and publications 296.754 1,266 9,268 4,149 2,832 6.791 44.426 1,708 7,840 238,176 697 8,172 2,505 1,360 3,257 42.009 211 7.712 375,034 304,099 Share of support Costs Isee note 7) Share of governance costslsee note 71 41,243 4,867 36,553 2,270 421,144 342,922 Analysi5 by fund Unrestricted funds - general Restricted funds 285,447 135.697 243,580 99,342 421,144 342,922 17
LEWES DISTRicf CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Support cost5 Support Governance costs costs 2024 Support Governance costs costs 2023 Repairs and renewals - offi'ce equipment Rent 11,192 18.208 332 11.192 18,208 332 8,787 11,470 18.001 240 4,183 11,470 18.001 240 4.183 In5ur3nce Cleaning Repairs and renewals ~ property Light and heat Independent examiner's fee Legal and professional Bank charges Other Governance- Board Meeting Costs Recruitment and promotion 8,787 781 1,943 781 540 2,119 540 1,943 2,119 1.749 248 623 1.749 248 1,287 13 1,287 13 623 125 589 100 589 125 loo 281 281 2,122 2.122 41,243 4,867 46,110 36,553 2,270 38.823 Analysed between Charitable activities 41,243 4,867 46,110 36,553 2,270 38,823 Trustees None of the Trustees {or any persons connected with them) received any remuneration or expenses durlng the year. 18-
LEWES DISTRicf CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED} FOR THE YEAR ENDED 31 MARCH 2024 Employees The average monthly number of employees during the year was.. 2024 Number 2023 Number Management and administration 15 14 Employrnent cost5 2024 2023 Wages and salaries Social security costs Other pension costs 275,310 14,220 7,224 221,155 11,S18 5,503 296,754 238,176 There were no employees whose annual remuneration was £60,000 or more. 10 Taxation The company is a registered charity and under section 505111 of the Income and Corporation Taxes Act 1988 is exempt from taxation. 11 Debtors 2024 2023 Amounts falling due within one year: Other debtors Prepayments and accrued income 375 7,889 240 5,817 8,264 6,057 19
LEWES DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2024 12 Creditors: amounts falllng due within one year 2024 2023 Trade creditors Accruals and deferred income 310 25,146 692 23,030 25.456 23,722 13 Retlrernent benefit schemes 2024 Z023 Defined contribution Schemes Charge to profit or105s in respect of delined contribution schemes 7,224 5,503 The charity operates a defined contribution pension scheme for all qualifying employees. The assets of the scheme are held separately from those of the charity in an independently administered fund. 14 Unrestricted funds- deslgnated These are unrestricted funds which are material to the charity's activities. At l Aprll 2023 Transfers At 31 March 2024 80,000 140.0001 40,000 Previous year. At l April 2022 Transfers At 31 March 2023 75,000 5.01 80,000 20-
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LEWES DISTRicf CITIZENS ADVICE BUREAV NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 16 Unrestricted funds At l April 2023 Incoming resources Resources expended Transfers At 31 March 2024 General funds 158,494 247,608 1285,4471 40,782 161,437 Previous year: At l April 2022 Incomin8 sources Resources expended Transfers At 31 March 2023 Fund to cover planned deficit General funds 75.000 59,060 5,000 iio,0001 80,000 78,494 273,014 1243,5801 134,060 273,014 243,580 15,0001 158,494 Represents monies set aside by the board to be used in the coming year to fund the budgeted deficit. ~23-
LEWES DISTRICT CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS {CONTtNUEDI FOR THE YEAR ENDED 31 MARCH 2024 18 Operating lease commitments Lessee At the reportr.ng end date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows-. 2024 2023 Within one year Between two and five years 13,000 13,000 13,000 13,000 26,000 26,000 19 Related party transactions There were no disclosable related party transactions during thÈ year12023 - nonel. 25-