Nottingham & Nottinghamshire ageuK 8Q Annual Reports & Accounts foryear ending 31st March 2022 Company no.3455485 Reglstered charity no.1067881 Contents Foreword Our Key messages Report of the Trustees Our Purpose ond Activities Our Strategic Aim5 The Tmpact of Covid-19 Annual Servicès Revièw Advococy ond Community Services Information, Signposting ond Advice Services Health and Wellbeing Services Core SeThices Finonce Estoles, Complionce and Resources Datu Protection ICT Volunteering HR Equality, Diversity, and Inclusion FACT Fundraising Older People Advisory Panel Income Generution Artlvities Fundraising Age UK Business Directory Men in Sheds The Lifestyle Centre Review of Key Aims 2021-2022 Action Plan5 2022-2023 Strurture Governance and Management Appointment of Trustees Induction ond Troining Strotegic Direction ond Orgonisotion Related Parties ond Co-operation with Other Organisations Pay Policy for Staff Risk Monogement Trust Responsibilities in Relution to the Financial Stotements Statement as to Disclose to our Auditors Charity Governance Code Thank you Recurring Financial Policies and Procedurès Our chorgin9 Policy Investment and Powers Policy Reserves Policy and Going Concerns io 12 13 19 23 30 30 31 31 32 32 33 34 35 35 37 38 38 39 40 41 42 47 53 53 53 54 54 55 55 57 57 57 58 59 59 59 60 Age UK Notiingham & Nottinghamshire. Registered Charity No 1067881 Contents Independent Auditors Report to the Members of Age UK Nottin9hom & Nottinghamshire Opinion Basis for Opinion Conclusions Relating to Going Concern other Information Opinions on Other Matters Prescribed by Companie5 Act 2006 Matters on which we are required to report by exception Responsibilities of Trustees Auditor's Responsibilities for the Audit of the Financial Statements Use of the Audit Report Finunciol Stotèments Honorury Finonciol Advisor's Report Finonciol Review The George Henry Froncis Poyling's Chority How services are Funded Reference and Administrative Detuils Honorary Office5 Our Dir¢¢tors. Trustees and Officers Subsidiory Componies Key Nonogement Personnel (Executive Teoml 61 61 61 61 62 62 63 63 64 65 66 90 90 91 92 94 94 95 95 97 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Foreword Another yeor of turbulence for our service users wos met with the usuol positive ond effective response from all staff and volunteers. Flexibility was crucial in an ever- changing environment with continued support needed for the vulnerable as the pandemic restrictions wore on. We mode the decision to sell our Bradbury House head office to toke odvontage of sovings on estate ond running costs while still providing telephone based and lace-to-face services. Thi5, coupled with working Irom home challenges, made the last 12 months porticulorly tough, but we emerged as strong os ever. We will monitor the need for new city centre premises in future reporting periods. This Annual Report represents the incredible effort and hard work of everyone involved with this charity over another difficult 12 months. With this continued dedication and team-work the older people within our communities were able to occess vital services which most certoinly mode o posltive difference. As ever, we were extremely grateful and proud of long-standing and new volunteers and ALL staff who have, once again, dug deep and faced these challenges with enthusiasm and energy. Every one of us should be proud to have played our part in supporting the lives of older people oll over the city ar)d county over the10st 12 months which made life a little easier for them. We also continued to be grateful to all our corporate partners and charitable trusts who provided much needed funding for long-standing and new projects. Additionally, I extend thanks to individuals who made personal donations and to community fundroisers giving time and finding ways to generote income, and especially to those who left legocies. Without these incredibly generous donotions I fear many of our most important services would have been at risk and our community would have been the worse for it. The re-openirig of the Sybil Levin Speciolist Demerntio Doy Service wos o porticulor highlight. Hearing the positive stories of how the new SPECAL approach to assisting those with dementio worked and the positive impact it hod on quolity of life wos inspiring. The future of this service appears bright and increased capacity in the next reporting period means we will be able to help even more individuals. Well done to all involved. The permanent oppointment of Michelle Elliott and Di Trinder as Joint Chief Executives sow odditionol energy injected into the charity. New ideos ond o different approach instigated o positive shift in culture as working from home become the norm and provided more time for staff to do what they are good at rather than travelling to meetings. We oppointed odditionol Trustees to the Board in the post 12 months and the teom goes into the future os strong as ever. The whole Boord oims to be visible and occessible to oll staff and volunteers and I thank my fellow Board members for their continued commitment and support. I'm incredibly proud to be a small part in our large charity and to Chair the Board of Trustees. Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Foreword cont The future holds many challenges - hornessing the momentum of the Covid-19 experience and capitalising on the changes wrought by that huge event. There is no doubt that every single person representing our charity is making a real difference to those in need, ond l encouroge us oll to continue to push fonmard in meeting the needs of the future. Chris Dorkes Chair of the Boord of Trustees Our Mission: Age UK Nottinghom & Nottinghomshire (Age UK Notts) enhances the quality of life and promotes the health ond wellbeing of all older people. Our VisTOn". To enable older people to flourish in their communities. We ore the largest, local independent charity providing o wide range of services for older people from all communities and bockgrounds in the city and county. Last year, we helped over 40,000 people. Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Report of the Trustees for year ending 31st March 2022 In the last year, we continued to grapple with the challenges presented by fluctuating Covid-19 restrictions, frequent changes in guidance, differences between guidance applicable to different settings, helping people cope with the impact of Covid-19 on their heolth and wellbeing and restarting our services to engage more on o face to face basis. With the clearing ond sale of Bradbury House, working from home became our established work pattern with office hubs set up for those who needed or wanted to work from an office base on an occasional basis. Communicotion ond team building remoined on importont aspect olour work to build and maintain the connections between teoms ond the wider chority and we triolled various techniques to ensure our staff and volunteers remained connected to our core purpose. We closed our Monsfield shop ond re-opened our Sybil Levin Specialist Dementia Doy Service which introduced the SPECAL method of dementia support to the people olthe City ond County, ond initiol results are very promising. Overoll, we finished the yeor in a strong position thonks to the hard work of our teams, our commissioners, ond the generosity of our donors and supporters. The Trustees ore pleased to present their annual TrusteelDirectors' Report together with the corns01idoted finoncial statements of the chority and its subsidiaries lor the year ending 31st March 2022 (which ore preporod to meet the requirements for o Directors Report ond accounts for Companies Act purposes). The financial statements comply with the Chorities Act 2011, the Companies Act 2006. and the Memorondum and Articles of Association olthe Charity. The accounts are prepared under the historicol cost convention ond ore in occordanco with the Statement of Recommended Practice'Accounting ond Reporting by Charities, ISORP IFRS10211 and the applicable accounting policies. Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Our Purpose and Activities The Object of the Charity is: To promote the relief of older people in any manner which may be deemed by law to be charitable in and around Nottingham and Nottinghamshire. Age UK Nottinghom & Nottinghomshire is o local independent chority ond sociol enterprise. Our values are: Compossionate caring - We provide high quality care delivered with compassion through relationships based on empothyi kindness, respert, ond dignity Enabling- We empower older people to live independentlyi ochieve their goals ond exercise choice Respectful- We treat others as they would want to be treated- with dignity and respect Quality- We strive for excellence and quality in everything we do Dynamic- We ore innovotive, flexible, ambitlOUSi P0S5ionate, and driven by results Expert - We ore experienced, knowledgeable, professional, ond trusted These values are the foundation of everything we stand for and everything we do. We believe that.. Ageism is ur)occeptoble Individuols, in oll their diverslty, should be volued Everyone hos the right to exercise choice ond control in their lives People should have the support they need when it is needed Everyone must be treated with dignity and respect Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Our strategic aims are: Aim I: Working in local communities Aim 2: Delivering quality services We will involve and engage older people We will design and deliver high quality, in developing o diverse range of effective and efficient services that are activities which promote positive person-centred, give choice, promote health and create safe, inclusive, and independence, and enhance wellbeing sustainable communities in which each and quality of life. individual is valued. Aim 3: Campai9ning ond influencing Aim 4: Raising our profile We will campoign and lobby for change We will seek to moke our chority on the issues that matter to older the first choice for local older people, people. their families, and carers. We will seek to engage other like minded organi5ation5 and individuals to work with us. To realise our Vision, Mission and Aims, we will: For Our Beneficiaries Ensure we ore person-centred in everything we do Develop appropriate partnerships between our organisation and others that benefit older people Generate sufficient resources to help fund the work of the Charity Focus on local priorities to support local people Work effectively within the local and notional funding and political environment Hove o culture of continuous improvement For Our Staff and Volunteers Encourage ond develop high performing, well-motivated, odoptable, and valued volunteers and stolf Have effective and efficient communication and support systems utilise good plonning strotegies across all areos of the Chority, bosed on o continuous improvement cycle Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Our annual octivities are predicated on the Chority Commission's Guidorlce on Public Benefit (including the guidance 'Public Benefit.. Running o Chority IPB21'1. In the view of our Trustees, delivering our services does not cause harm to others. We are part of a larger family of around 130 other locol Age UK charities which deliver services to support older people and their corers in other geographical oreos. We hove a Brand Partner relationship with Age UK and we ore also members of the Age Englond Association. In support of our Values and Beliefs, we operate a Charging Policy which ensures that no older person is excluded from a service they need because they cannot afford to pay for it. This policy is explained in greater detail later in this report. We moke every effort to ensure thot ony charge levied Is proportionote to the cost of delivery. Ip Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 The Impact of Covid-19 We deoctivated our Business Continuity Plon on 1st April 2021 because lockdown hod almost ended and the numbers of infections were falling. We continued to monitor government guidance and issued regular updates to staff ond volunteers to mitl9ate relevant risks such os wearir)g masks, minimising contacts, social distoncir)g and hond hygiene meosures. As the Omicron voriant developed, we monitored case numbers closely and decided to activate the Business Continuity Plan again on 4th January 202 2. We took the decision that absences due to Covid-19 infection could be high and we had to be ready to deal with the impact of that. We tracked staff absences related to Covid-19 and developed plons to ensure front line service disruption could be minimised. We did have some absence5 but the situation did not become ocute ornd we stood the Plorn down on 18th January. Across the reporting period, 24 % of all absences were Covid-19 related. We continued to follow government guidance and that pertaining to health and care settings which often had more restrictions than were in place for the general public. We discussed the Covid-19 51tuotion ot every monagement meeting, and information obout the guidonce wos shored with staff and volunteers through teom meetings, oll-stoff meetings, and our Yammer intranet system. The way we work now Working from home became our permanent position and we set up office hubs for staff who wonted to go into on office to work to use olfice equipment or for a change of scene. Brodbury House wos sold during the yeor ond most of our services continued to be offered remotely with services slowly re-introducing face to face work os it became Safe to do so. Each service managed the roll-out through detailed risk management processes. By the end of the reporting period, we had office hubs based at the Lifestyle Cerntre ornd Sybil Levin Doy Service. Another locatiori in the mid-Notts areo will be sourced in the next reporting period to moximise opportunities for oll staff to occess o hub. By the end of the reporting period, plans to launch face-to-face advice sessions at The Lifestyle Centre were developed ond ready to implement. Impact on service users and older people Age UK research indicates thot the impact of Covid-19 on older people was ond is profound. Their independence, health ond wellbeing, mental health and confidence were all affected by the prolonged lockdowns and anxiety about the spread of infection. As the world began to open up for most of us, many older people felt they had no choice but to continue with unofficial shielding meosures. This resulted in o low demond for foce to foce services which is only now beginning to pick up. We explored the possibility of subletting space with onother charity in the city centre but demond did not make a city centre premises necessary. We will continue to monitor this and have designated funds to enable us to react quickly when that demand picks up. io Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Impact on income generotion Our shops re-opened for troding on 12th April 2021 but the pondemic hod an impoct on the number of volunteers who returned to support us. We were not alone as all the charity shops around our locations also advertised for additional support. We decided to appoint o Saturdoy soles assistant to allow us to open us we hod to close periodically due to lack of ovoiloble stalf and volunteers. Lower footfoll and more cautious shopping resulted in our dilficult decision to close our Monsfield shop in February 2022 after 14 yeors ol trading. The search began for a new premises in which to expand our range of services which we hope will be completed in the new reporting period. We continued to make opplications and receive grants Irom grant giving bodies and local authorities to help us meet increased demand for services such as Information, Signposting and Advice as a result of the pandemic. Community fundraising remoined low but individuals continued to make donations and leave legocies for which we remain grateful. li Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 ANNUAL SERVICES REVIEW Advocacy and Allied Services Our Advococy Services and associated support Services were in significant demand during this period and continued to make a huge and positive difference to the people who used them. To accommodate Covid-19 restrictions some services were delivered virtually, but all helped people cope with difficult circumstances at a time when they felt very vulnerable. Worry Catcher Service (Mental Health Services for Older People Words) This service provided support to those admitted under Section (Mental Health Act) as well as those admitted voluntarily, and the families and carers of those admitted. The Worry Catcher Co-ordinator IWCCI dealt with a wide variety of topics, from those related to the hospital experience Icommunication, noise, food, behaviour etcl and those reloted to the wider challenges of lile (housing, finonces, dischargÈ etcl. As well as providing solutions for the patient, the WCC olso signposted to other community services. In total . 1023 direct contocts were provided, including 84 complex coses which covered 145 different topic areas. Delivery took place face-to-face, via telephone, email and Teams meetings. I feel such a greot relief after I speak to you on the ward- it is so I feel more positive now with the issues being addressed. •• important for patients to have someone like you to speok their thoughts to. {Patient) Thank you very much, I do not feel olone anymore. {Relative) Plons for 22-23: Continue to work with the wider MDT and effect positive change to improve patient experience. Continue to provide advocacy support to address issues brought by individual potients and corers whi15t on the word. 12 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Mental Health Services for Older People IMHSOP) Support Service This service begun as a pilot project in March 2021 and was recommissioned during the pilot timefrome for delivery from May 2022 Morch 2023. The service offered short-term SUPPOrt (usually around 3 weeks) to provide a 'bridge' for those leaving the MHSOP wards and returning to the community lor care home for the first timel. It a150 provided support for carers of people being discharged who often had their own worries and concerns, and those receiving support from the Intensive Home Treatment Team and the Community Montol Health Team. Providing o listening eor, the support worker helped beneficiaries explore issues, ond find the right kind of odditional support in their communities. This service was, in the main, telephone based. The se￿iCe received 103 referrals in the reporting period, delivered 380 telephone-based support calls ond 6 home visits. have enjoyed our chats. l om now feeling much more confident, and I am going out more. (Service user) This service linked with our Worry Catcher Service, providing an important bridge back into the community following an ofter) ler)gthy hospital stay. Plans for 22-23.. We will continue to provide this voluable short-term support to patients and carers who are being discharged from the wards or accessing community mental health services which, especially for people leaving hospital, provides continuity of service ond bridges sUPPOrt Irom hospitol to home (supported by o new staff member from May 2022 onwordsl. Mental Health Services for Older People Corer Support Service Commissioned at the end of the reporting period with delivery due in 22-23 this service will provide per50nalised support to carers (face to face and via telephone) to help them remain mentally and physically well, and have as positive an experience of care as possible through support and practical assistance. Referrals will be made directly from the Intensive Home Treatment ond Community Mental Health Teoms. Plan for 22-23: To commence service delivery within Nottingham City ond County to support corers olthose with moderote to severè dementia and mental heolth issues, working closely with MHSOP portners in Nottinghamshire Healthcare NHS Foundotion Trust. 13 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Patients Representative Service - Queen's Medical Centre and City Hospital The seNice recommenced in December 2021 with an office based Ward D57. It provided independent advocacy, representation, support and information to patients and their carers on the Health Care of Older People IHCOPI wards in the two locations. During the reporting period 49 referrals were made covering 92 issues which included hospital issues, discharge support, accessing befriending services, finding reputable traders, home care support, benefits, financial and legal issues and providing o listening eor. Thonkyou. You've talked to me so nicely and honestly, you've really helped. (Patient) I'm so pleased this service exists. I need someone to advocate for me whilst in hospital. (Patient) Plan for 22-23: Continue to build up service delivery for patients ond families on the HCOP words, promoting the service across both hospital sites. 14 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Potients Representative Service - Ling5 Bor Hospital Our obility to deliver this service wos greotly impacted by continued Covid-19 meosures and did not pick up face to face services until Morch 2022. Weekly contact was maintained with ward staff, therapy and social work teams to attract referrols and resolve issues. Despite the restrictions 77 referrals were made (28% up on the previous reporting period) leading to 1141 interventions (47% up on the previous year) covering 443 issues (68% up on lastyear). Patients benefited from a volunteer who provided valuable support both during the hospital stay ond post discharge. Carer support and access to services were the most prevalent issues. I cannot thank you enough for all you have done for me. You are the only one who has treated mum as an individual instead of a name and number. I will never forget all that you have done for me (Relative) 66 Thonk you for toking the time to listen to what I had to say. I have felt that I have lost control over my life and everyone was telling me what to do and not osking whot I want. 99 (Patient) Plan for 22-23: With new appointment beginning in May 2022, face to face delivery to provide a person centred service to patients on the wards will be re-established. 15 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Residents Representative Service- City Care Homes It was a challenging time for the City's care homes. 251 referrols were made following visits to 51 of them (0 13% increase on the previous reporting period). Initially the service was provided by telephone and email because of ongoing restrictions but transitioned to face to face by the end of the reporting period. We supported residents and stafl to deol with core home c105ures ornd deregistrotions necessitating greoter involvement in operotionol meetirigs Wlth stotutory services. We were able to offer input into lessons leorned evoluotions. Other issues dealt with included living within the long term care system understanding funding streams, access to financial monogement- own money, deputyship, power5 of attorney and funding for core, 50cioI core, occess to 5peciolist equipment, mental copocity issues, legol odvice, ieferrol to statutory services and personal issues. We surveyed participants in the service and 100% felt better across a range of measures about their issue, occess to services, gathering appropriate informotion and being more able to express their views. The service also supported families and carers by providing reassurance when they were unable to visit their loved ones because of Covid-19 restrictions. l am so grateful to work with you both because what you do makes the world o better ploce. You should be very proud. {Senior Community Care Officer) I really would not have got through the past few months without you. Nobody was listening to anything we said and we were just sat watching mum deteriorate in a home we were so unhappy with. I cannot believe that in weeks of you being involved professionals started speaking to us and mum was assessed. She has now moved somewhere better that me and dad are really happy with. (Relative) 16 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Plons for 22-23: Reinstating the Worry Catcher provision in a small number of targeted care homes, this includes new settings within the city. Identify opportunities to provide on ongoing programme of residents and relatives meetings, particularly in in those homes that do not often engage with the Residents, Representative Service. Further build on relations with Learning Disability homes to ensure good occess to the service for residents in these settings. To liaise with professionols highlighting concerns around working age adults and those in a mixed age relationship, who still possess a mortgage (ensuring considerations are given to the remaining partner in the community that they can aflord mortgoge poyments following o finorncial ossessmernt on the portner moving into long-term carel You hove been the only one that has listened to me. Everyone else has tried to fob me off. Thonk you for stickir)g with me ond helping me to firnd somewhere I feel I fit in. (Resident) 17 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Wellbeing ot Home Service This service provided short-term support for up to 5-6 weeks with welfare calls, confidence building, shopping, prescription collections and signposting onto other services. It helped people remain independent for longer in their own home following o period in hospital or to avoid deteriorotion in heolth and wellbeing which could lead to a hospital odmission. I love helping people and I feel like I moke a huge difference to somebody's day. It has given me o sense of community. {Volunteer) 453 referrals came into the service 33% over the expected achievement levels 22% increase on the previous yeor. I found it very helpful to have someone with me when shopping as it helped me focus ond stabilised me. If it wosn't for the service, I would be much worse of mentally. You've been a great help. (Service user) Recipients benefitted Irom the support 0148 volunteers. The service was recommissioned in October 2021 until 30th September 2022. ee Since speaking to the volunteer, it's the first time I've smiled in months. (Service User) 99 Footcare Service Ongoing Covid-19 restrictions impacted the Footcore Service but we continued to deliver face to face services throughout the reporting period. Services were offered in Clifton Cornerstone, Sherwood Rise Health Centre, St Ann's Valley Centre, Sherwood Health Centre, Health Point Top Valley and Old Basford Health Centre. That's $0 much better. My feet don't hurt in my shoes now (Service User) 483 referrols were mode with oround 30% meeting the criteria for service. Almost 600 nail cuts were delivered during the reporting period. (Where potential clients weren't eligible, signposting wos offered to occess suitoble services.) We were very sad to lose Jenny lour service administrator) during this period after a difficult illness, bravely borne. She was pivotal in setting up efficient 5yStems to ensure the smooth processes of enquiries and her legacy continues today, Plans for 22-23: To further promote the service ocross oll venues but particulorly in the oreo ol Old Basford Health Centre where take up is lowest. To promote the service to the lower 50+ age ronge of our torget age groups. 18 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Information, Signposting ond Advice Services Our Information, Signposting ond Advice teams really stepped up lostyeor to meet rising demand. Coll volumes were up Il% at 17,341 incoming coll Our support for people making benefit claims ensured an annualised benefit gain of £2,500,044, a 34% increase on the previous year. 281 legal advice appointments were delivered, 45 financial planning sessions took place. All torgets were met on Worm Home Hubs, Warm Homes Programme and Building Resilience. Work was completed on setting up new foce to face generalist and speciolist odvice facilities in The Lifestyle Centre in the Meadows which will be active in the next financial year. We explored the possibility of a fully-fledged city centre premises in detail but decided not to pursue this option at this time because the demond for face to face services was not yet in evidence. We will continue to review the option in future periods We spent time during this reporting period on anolysing our locol demogrophic profiles and sourcing appropriate outreach locations to ensure our reach is as wide as Possible. That work will pay dividends for local people in the future. Overall, over 4000 clients were supported by the team in the reporting period. In addition to the increase in demand for services, we a150 underwent external audit on our quality management systems: the results were excellent and confirmed the team's commitment to maintaining a high standard of service. The Age UK Information and Advice Quality Programme assessors said: ee I am pleased to say you have fully demonstrated that you have met oll the benchmarks, and successfully completed the Age UK I&A Quality progromme. Congratulotions on o fantostic ochievement!! It is very unusual for a [local] Age UK to completely meet all the benchmarks with no corrective actions. It is even more fantastic to do so during a global pandemic. You and the team should be very proud of yourselve5. (IAQP A55essor) 99 19 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Hoving the money doesn't make you better but it has helped me to get out more now that I have been able to use my car more as l use the additional income on petrol. I have olso PQbd someone to cut my lown os l om unable to do this myself and it hos given me the confidence to put things in my shopping basket where before I may hove not have done. (Service User Benefits) You are all omazing and doing great jobi you hove o lrt potience ond you core obo people¥ you are not obrupt and do not rush through things you allow people to take their time. (Service user- ISA} Plans for 22-23: Begin increasing face-to-face contact with clients where necessary via TLC and other outreach appointments as well as home visits where required. Seek to expond funding to ensure the sustoinobility of the service in light of the current finonciol climate and need lor benefits odvice. Embed quality practices leorned from IAQP across the wider charity, leorning from best proctice and positive feedbock. 20 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Safe ond Sound Services Our Sofe ond Sound teom continued to deliver o dedicated service oimed at ensuring locol older people could stay warm, safe and well at home for as long os possible through 5 different projects - Warm Homes Hub lo partnership with Nottingham City Council, Nottinghamshire County Council, E.On and Nottingham Energy Partnershipl, Be Smort (Smart Meter Aworenessl, Close the Door on Crime (Nottinghomshire Police ond Crime Commissioner), E.On Worm Homes Energy Checks ond Age UK Scams Prevention ond Support Progromme. Over 1700 people received Smart Meter awareness information. 100 people received a Home Energy check advice and information about saving money throu9h energy saving measures and the fitting of over 400 individual energy 50ving products such 05 LED light bulbs and draught excluders. Over £106,000 in savings through energy efficiency measures and new boilers. 323 older people signed up to the Priority Services Register to ensure they are well looked after in the event of a power cut. 34 heaters were loaned for quick access to a warming solution while longer term problems were addressed. Over 400 people received information about protecting themselves against scams in the first 3 months of our Age UK Scams project which started in January 2022. Funding from the Skerritt Trust enabled us to help 306 people with practical measures to make their homes better. Our application to the Energy Redress Scheme was successful so additional work took place to build the partner coalition for the Warm and Wise project ready for delivery in the next reporting period. ee I couldn't understand why my toilet wasn't going down. I was worried and concerned about the cost of getting it sorted and I didn't know where to turn for help. My father always told us not to ask for help. It's very difficult when you are on your own. (Service User) 99 21 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Plans for 22-23: Deliver our new Warm ond Wise project las part of a consortium of 3 Age UK Brand Partners with Leicestershire and Rutland, and Lincoln and South Lincolnshirel supporting 7,000 households across the 3 regions. Recruit o replacement Housing Monager. Continue to deliver the Age UK-funded Scams Awareness project Itarget of supporting 1,400 individuals through events, presentations and one-to-ones). Deliver Worm Homes on Prescription in the Broxtowe borough. Re-establish the Home Improvement Agency in partnership with Nottingham City Council. I now feel greaL At least I know I con get some warmth. I was sitting in my lounge with my coat on to keep worm. I con now worm my bock on the radiator ogain. (Service User) 22 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 HEALTH AND WELLBEING SERVICES Our ronge of heolth and wellbeing services continued to deliver benefits to local older people. All were designed to offer increosed heolth through social and physical opportunities. Some of our services were old favourites but new ones were added to the portfolio in the reporting period. Active Veterans Service This service sUPPOrted veterans to be more physicolly and socially octive through direct interventions and signposting to other opportunities. We continued to work hord to provide a good level of service through Covid-19 restrictions that impacted on the range of things we could offer. 103 veteran5 were supported during the reporting period. We delivered: 24 Veterans porticipated in Comoraderie walks which launched in February 2022 97 one-to-one befriendin9 wolks were enjoyed by veterans who needed a little extra help to leave their homes and benefit from the company and some fresh air; this helped with confidence, balance and stability and one participant was thrilled to ochieve his goal of walking to the local shop to buy his newspaper 347 telephone befriending calls were made to provide some sociol interoction and a friendly listening ear. I am so grateful for you referring me to the Royal British Legion 0$ l om really struggling at the moment. Thank you to everyone at Age UK Notts. I love speaking to my telephone buddy. It really helps with my loneliness. {Veteron) 23 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Special occasions: 53 Christmos porce15 delivered to the doorstep containing a gift, activities and Christmas cards from the charity and local school children 5 Christmas lunches were delivered on Christmas Day to those who otherwise would not hove had o celebratiorn meal One volunteer was supported to attend the Remembrance Sundoy event and wos interviewed by local medio - the first time he had been able to attend for many years because his volunteer 5UPPOrted him to make the vi51t possible Plans for 22-23: Deliver 12-weeks falls prevention closses specifically for veterons to encouroge better mobility and reduce risk of folls. Increase number of Camaraderie Walks. Recruit additional volunteers to deliver one-to-one supported walks for veterans who Struggle to leave their homes. SecuTe funding lor the corntinuotion of veterans specific services. Befriending Service This service provided a vital social link during the pandemic. During Covid-19 restrictions, it was entirely telephone-based but face-to-face visiting wos reintroduced in October 2021. We remained mirndlul ol risk and briefly suspended in-persorn visits in December 2021 due to the Omicron surge. 211 people received regular befriending support and over 300 were referred to other available sources of help. 197 volunteers delivered the service and provided 16,458 volunteer hours lequivolent to £146,640.78 ot Notional Minimum Wage rates). We could not offer this service without our omozing volunteers. In total, 6,983 calls were made during the reporting period ond 333 home visits were corried out. 66 You have given me a wonderful Befriender who is very good to me. Despite my deafness, we communicote very well indeed, and she shows a lot of kindness to me. l appreciate her very much and look foThvard to her visits. (Service User) 99 Plon for 22-23: Increase the number of volunteers to meet rising demand for the service. 24 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Best Foot Forward Our Best Foot Forword walks progromme resumed octivities in Moy 2021 following Suspension at the height of the pandemic. Eight different short health walks in open spaces were offered across the city which aimed to support people to be more physically and socially active. 1622 individual attendonces occurred during the reporting period. The results were inspiring - a mother and daughter duo always attended, come rain or shine. Although both used sticks to help them walk, other participants kept pace with them and chatted. Both said they looked forward to the walks all week. Another porticipont recently moved to the areo ond mode friends Wlth others within o few weeks of joining Best Foot Forward. This led to sociol octivities Outside ol the wolks. eeI really enjoyed today's walk. I haven't been going out as l am nervous to walk on my own (Participant) Plons for 22-23: Secure funding for a paid co-ordinator. Recruit ond troin additionol volunteer Walk Leoders to expond the number of walks offered. Who would have thought 30 years ago that we would ever play another gome? It's great to be back on a pitch. I love it!! (Participant) Walking Football This new service was introduced in Jonuory 2022 ond kicked olf irn Eastwood ond Beechdole. 26 people joined the scheme 142 attendances over 24 matches 3 volunteers were recruited to support the ployers over the 24 motches delivered. The project will be funded until August 2022. Staff at the venues engaged fully with the project and provided coaching free of charge. Players supported each other with a couple of them having never played before. One porticipant, who suffered from anxiety which was exacerbated during the pandemic, was inspired to consider joining other octivities os o result of Walking Footboll. Plan for 22-23: Continue to build relotionships with local stakeholders 25 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Sybil Levin Specialist Dementio Doy Service The Sybil Levin Speciolist Dementia Doy Service re-opened its doors at the end of February 2022 after refurbishment of the centre. It was o pleasure to open the doors for in-person services in the new look centre. Our building looked different and our service offer wa5 different. Based on the SPECAL method developed by The Contented Dementio Trust , it was the only SPECAL informed dementio day service in Nottinghamshire. SPECAL is an innovative approach using person-centred care in a compassionate and stimulating environment for our service users. Research identifies that the SPECAL method increases confidence, promotes independence ond reduces the need for medication for people living with dementia. Initial results were excellent with families and carers reporting improved relationships and more effective coping strategies. An evaluation exercise wus commissioned ond results ore expected in the next reporting period. Plans to provide placements for Occupationol Therapy student5 were a150 developed for implementation in the next reporting period. My Mum was so hoppy after ottending the centre. When I spoke to her, I was amazed how much she had enjoyed the first session. She spent a long time on the phone telling me about her day and the people she had met. She was like her old self, and I was so pleased as she had become quite depressed and withdrawn. (Relative) We received an insurance payment for damage caused by a major leok, and a belated Business Continuity poyment for disruption to business because of the Covid-19 lockdowns. The deficit, overall, was £2,250 (which was lower than expected) Plans for 22-23. Build service user numbers to 15 per doy. Roll out plocement plon5 for local Occupational Therapy students to raise aworene55 of the SPECAL method and its impact. Create and deliver training sessions for local stakeholders and carers. Maintain volunteer numbers to provide additional support and enrich the experience for service users. Sybil Levin Community Dementia Support Service This community-based service operated until the end of October 2021. It provided support to service users ond their corers who hod previously ottended the Sybil Levin Day Centre before it was closed due to the pandemic. Support included telephone contact and doorstep visits, resource and entertainment pocks including jigsows, colouring books, CDS ond memory books. Providing emotionol support ond guidonce to corors ond fomily members wos on importont port of this role. We olso worked with people to develop core plons in preporotion for the re-opening of Sybil Levin for those who wanted to return to doy core. Thi5 service closed before the end of the reporting period. 26 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 One Step (rt o Time This service continued into the reporting period with additional funding from the Sociol Recovery Fund. It continued to build social and community networks to help reintegrate isolated people back into their locale. Our co-ordinator supported local community groups to build on their resources to deliver on the One Step ot a Time approach which were often bosed upon the Covid-19 emergency community response. Plan for 22-23: Continue to build strong community networks. Improving Acce55 to Psychological Services (IAPT) The NH5 Nottingham ond Nottinghomshire Clinical Commissioning Group commissioned us to deliver an IAPT awareness project over 12 months, focussed on 65+ population in South and Mid Notts. The service aimed to increase referra15 of older people into IAPT services as they are significantly underrepresented. We worked in partnership with the Mid Notts Community & Voluntary services to deliver the service in Mid Nottingham, combining the strengths ond resources of eoch orgonisation to increase the oworeness of the older population. In South Notts, we utilised o holistic approach ocross all Age UK Notts services including our Social Prescribing teams and Information & Advice Service to increase awarene55 and signposting. With loneliness and social isolation impacting on mental health during the pandemic we recognised the importance of this opportunity to support mental heolth in on otherwise hard to reach cohort. Funding is secured until December 2022. Plans for 22-23: Continue to increase relerrols through cross-charity octivities Develop the end ol service Èvoluotion to be deliverÈd in eorly 2023 27 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Connect 2,12 2 referrals were made to our Connect Service 135010 increase on the previous yearl. The Connect Service led on the Trusted Assessor initiative, supported by Nottinghamshire County Council. Trusted Assessor status was, and will be, beneficial to clients living with reduced mobility ond help prevent folls ond promote independence. The team also continued to ploy its port in the Covid-19 response ond supported people with shopping ond medicotion support and provided home visits to the most needy and vulnerable during that period. £519,296 in onnuolised benefits was ochieved for clients of the service, money which helped people increase their autonomy and quolity of lile. A legacy worth £46,000 wos left to the chority os o result of the service delivered by the teom in previous years - a testament to the volue placed on the support by its clients. The team were grateful for that acknowledgement of service. The resilience of the Connect team stood out over the past yeor. The Connect service continued to support the Mid Notts community through the pondemic providing shopping and medication support whilst the Chority remoined in 'welfore mode,, but it did provide home visits to the most vulnerable when reqLJired. 66 You have helped more than words con soy. I was absolutely at rock bottom with caring for my dad with dementia. l am solely alone... My friends are good but you don't want to bother them and I hove found thot people don't understond dementia unless you're going through it. Amanda was amazing. She helped with forms and what was available for dad. She wa5 very compassionate and a very lovely person. She followed up on everything. (Relative) Coroline come into my life when I wos very low. She was a very big support to me. She told me all about care ollowonce which I didn't know about ond she rong me on a regular basis with lots of information. (Carer) 99 Plans for 22-23: Develop a more effective sell-referrol system to creote o more inclusive service. Continue to maintain focus on tendering opportunities at contract end. 28 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Sociol Prescribing 1573 referrols were received during the reporting period an increose of 37010 on the previous year and in excess of targets. The team delivered services across primary care networks covering key themes of benefits, mental health, social isolation, and practical support. The total benefit goin was 1750, 5 2 1 which allowed beneficiaries to secure housing, employment troining, mental health support ond lifestyle changes to improve their overall quolity of life. 66 The service has been invaluoble to me and extremely helpful. My link worker gave me the nudge I needed to find the right social group and the confidence to attend. I have had social anxiety for a long time and become increasingly isolated. This led to severe depression. The service has been essential in breoking the negative thought cycle. This hos helped me feel hoppier ond healthier. Thank you so much. (Service User) 99 Access to System One (the NHS system by health proctitioners) was resolved ond will be implemented during the next reporting period and we ore grateful to all those who made that possible. Effective partnership working with our Connect Service reduced referral waiting times. 66 Thi5 lady was very helpful. She explained everything ond put me at ease. She did not rush me or put me down. If more people were like her the world would be a better place. (Service User) 99 Plons for 22- 23: Continue to support the NHS Long Term Plan, primary network aims and increase in Social Prescribing link workers. Build on ways to explore upskilling of staff to make service improvements. Continue to share good practice between Connect ond Social Prescribing. 29 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 CORE SERVICES Our Core Services teams continued to provide effective support to the chority from front line delivery to governance and compliance. Finonce Our finunce team continued to work remotely ond development work was plonned to ensure 2 team members could carry out all lunctions. The team Supported the re-opening of the Sybil Levin Speciolist Dementio Day Service by devising new customer payment systems. As planned, a more efficient poymentlinvoice system was developed and implemented in the reporting period. Training began on processing VAT to enoble the Senior Operations Monager to toke over this responsibility irn the next reporting period. TASK NUMBER 3301 492 ccoun ac age ransac ions npu 50650 2821 Payslip5 Produced 1083 417 Plans for 22-23: To moximise Gift Aid income ocross the Charity. To review the finornciol reporting for the Boord of Trustees. Senior Operotionol Manoger ISOMI to toke on the submission of VAT returns. 30 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Estates, Compliance ond Resourte5 (ECR) Brodbury House, our home for almost 20 yeors, was sold during the reporting period which required significant co-ordination to clear the offices whilst saving ond storing equipment and items for the future. We created two office hubs. One in The Lifestyle Centre which became operotional immediotely and orne at the Sybil Levin Cerntre which opened at the end of the reporting period. The Sybil Levin Specialist Dementia Day Centre itself required some complex remedial work on the structural integrity of the building followir)g a major water leak. Our ECR Monoger, Sandro, worked tirelessly to ensure this work wos completed in o timely foshion. As our buildings came back into full use, we took the opportunity to commission a full health and safety audit which created an action plan for implementation in the next reporting period. Plon for 22-23: Implement oll Heolth and Safety recommendotions. Data Protection Cyber attack5 continued to be a threat during the reporting period ond we continued to focus on dato protection troining ond oudit ocross the orgonisotion (more informotion can be found in the ICT section). All staff with on @ageuknotts.org.uk email address completed data protection training. We begon the process of upgrading GDPR training for volur)teers using on @ogeuknotts email oddress and will complete the proce55 over the next reporting period. A full review of all data protection policies and procedure5 was completed and continuous improvement opportunities identified. Both the Data Protection Officer and Strategic Director (Advocacy and Community Services) undertook Caldicott Guardian training to ensure contract compliance with health-based contract requirements. Plan for 22-23: Increose dota protection awareness amongst staff and volunteers 31 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Informotion, Communitotions and Technology Cyber crime remoined o chollenge throughout the reporting period with hundreds of attempts to hack our systems rebuffed. Keeping our ICT systems safe and secure was our top priority. We benefitted from system enhancements from our providers. Remote working upgrades from Microsoft ollowed us to remotely reset a computer bock to foctory setting5 and instoll relevant software with very little user involvement - helpful lor everyone! We implemented a cyber security audit test to identify weak spots in training and awareness and this activity will be rolled over into future reporting periods. We implemented effective Cloud-bosed backup solutions. Migration of IT services wos a big undertoking this year. Moving out of Brodbury House wos a major project and we a150 closed the Mansfield shop and Office Hub which required careful co-ordination. The Office Hub at The Lifestyle Centre was maintained and the preparation work for an Office Hub at The Sybil Levin Specialist Dementia Day Centre was completed by the end of the reporting period. Plan for 22- 23: Implement increosed level of monitoring to limit instances of cyber attack Volunteering We remain deeply grateful for all the dedication and commitment given by our volunteers during the reporting period. Their support was worth the equivalent of £300,000 ot National Minimum Wage rotes, making a vital difference to our charity. 269 permonent and active volunteers supported us during the year la reduction on the previous reporting period). Like many charities, we benefitted from additional volunteer time during the pondemic but this reduced when restrictions and furlough wos wound down. Some volunteers re-evaluated their commitments and stepped down - another general trend across the charity sector. It was o busy year behind the scenes. An online reference request form was created to speed up ond enhance the security around volunteer relerences. A'HOW to ' guide was implemented for new and existing stoff members. The Trustee Training Progromme was also redeveloped and launched with the newly appointed Trustees. The team continued to act as an exemplar for other Age UK Brand Partner5 and we shored our expertise to enhance the volunteer experience across the country. Some action poirnts from the reporting period will be corried over into the next year. ee Thank you for my certificate and silver badge, it is great we ore now ensuring milestones ore marked for our wonderful volunteers- thankyou for all the work you and Vicky do to 32 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Humon Resources It wos onother busy year for our HR deportment. All orgonisations foce HR chollenges ot times and this yeor was no different- oll complex cases were guided to completion prior to any formal action. Guidance for New Managers was completed and rolled out. New Charity Terms and Conditions of Employment were developed, consulted upon and agreed, ready for implementation in the next reporting period. The changes reflected the shilt to moinly working from home and other upgrodes bosed on wider industry ond HR best proctice. HR maintained a watching brief on Covid-19 restrictions, rules and regulations and provided advice to the Senior Leadership Team and other managers, where appropriate. The Training Department wos brought into the overull HR team and o complionce audit began across the chority. Feedbock on existing troirning for volunteers wos considered and new online training opportunities were explored for the future. Support for Age Concern Eastwood was also provided - part of the network of Friends for which Age UK Brand Partners oct as trusted friends. ee Just wanted to recognise how helpful and supportive you have been in providing various information and answering numerous questions for me over a variety of matters. (Staff member) 99 Performance statistics were impressive. Recruitment was up 650/0 on the previous year with 43 vacancies filled. Filling a vacancy is an admin-rich process - over 800 applications packs were sent out, 147 applications came back for shortlisting and 29 interview days were held ottended by 79 people. Almost all interviewing was done remotely. 23 new starters ond 23 leavers were olso processed, 73 controct chonges were octioned and 42 stoff DBS checks and rechecks were corried out. ee Just wanted to say a big BIG thank you for helping me with and through the interview proce55... Your sUPPOrt, knowledge Plon5 for 22-23: Explore ADP capabilities for reporting on recruitment and performance modules. Annual review of all policies and forms. Internal team review on activities and responsibilities. Contribute to the development of 10-year strategy, CSR, Environmental sustoinability, employee benefits. Roise the profile of Health ond Safety and improve complionce where required. Improve HR and Volunteering analytics. 33 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Equalityi Diversity and Inclusion (EDI) We constituted o new EDI group during the reporting period which will become octive in the next yeor to audit our performonce and identify opportunities for improvement. This included articles covering a range of EDI-based topics in our Inside and Local Loop e-newsletters throughout the period. Training was provided on positive mental health to which staff and volunteers were invited. Session5 on Gypsy and Traveller culture were attended by stafland appropriate volunteers ond remain ovoiloble for luture use on demond. We continued to implement the chority-wide Dementia Strotegy by re-opening our Sybil Levin Dementia Day Service using the SPECAL method. All-staff awareness training took place during the reporting period and plans were drown up for aworeness training lor the wider community of prolessionols and corers in the luture. Wellbeing pocks lincluding the Wellbeing at Work plan) for staff continued to be used to help them feel supported when deoling with personal situations, monoging disobilities ond long-term conditions. Plons for 22 - 23: Ensure EDI is embedded throughout the chority in our Aims ornd Objectives, octions, ond processos. Provide opportunities for staff and volunteers to engage in topics aimed at improving their understanding of how to maintain positive mental and physical wellbeing. Review the churity delivery of Compassionate Core in all its aspects. Review longuage used to describe our work and services to ensure it is accessible. Review and improve EDI data collection and roll out across the charity. Increase diversity of staff and volunteers through improved recruitment processes. Develop and promote links with a diverse runge of service provider5 and specialist ogencies. 34 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 FACT (Fundraisingp Communicotion ond Troining) (Some elements of fundraising are covered under Income Generationl. Communications It was a busy year for the Comms team. We briefly expanded by creating a 12 hour per week vacancy which boosted our capacity. We created murketing moteriols for new services such os the Sybil Levin Specialist Dementio Day Centre ornd updoted other materials upon request. The Chority induction booklet was redesigned ond lounched to remove the need for an in-person training session. As 2022 is the charity's 80th birthday, we created o logo and added this to oll publishoble moteriol ond updated our website. We developed plans for o celebration book to be published in the next reporting period ond recruited 2 volunteer5 to 5UPPOrt the research work. A fundraising campaign called 'Feel Good for a Fiver, was created, ready to launch in the next reporting period. We invested in additional design capacity via Canvo and created more videos to celebrate the work of the chority. More of this octivity will be rolled out in the next reporting period. Website usage was up 2 3010 lon overogel, Twitter impressions were up 10 %, Instagram reach was up 42010 and Facebook page likes up 410/0. We will continue to focus on sharing the impact of our work in the next reporting period. The format of our Loop e-magazines Ilnside and Locall was redesigned in the final quorter of the period which resulted in immediote uptick in opening rotes. This will be monitored in the next reporting period. Age UK advised of a portal redesign so time was dedicated to populating our content pages ready for launch in the next reporting period. The Strotegic Director Ilnnovotions ond Communicotionsl supported the development of a revised Trustee training plon ond the recruitment of two additionol Trustees with a focus on finance. Fundraising A total of £113,861 was raised from community donations and legocies1221Vo above target). These included general donations, legociÈs, Friends and Supporters income, Virgin Money Giving, Just Giving, Eosyfundraising, Amozon Smile and Facebook Donotions. We were pleosed to benefit from support from Notts County Football Club as their Charity of the Year which raised over £13,000 during the season which finished in Moy 2021. We were chosen os the Charity of the Year by the Lady Captain of College Pines Gold Club in January 2022 and we are groteful for that support. We participated in the Age UK Xmos 2021 Roffle ornd roised £496. 35 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Our HR teom ron their much-loved Christmas Advent Roffle and roised £595. We thank all those componies who donated additional items for us to share with services users and the wider local community including toiletries, incontinence products, cakes, and products to keep people warm and safe. We are very grateful to all those who lelt legocies to us and to oll those who donated in lieu of flowers ot funerols. Responsibility for training wos moved to the HR team during the reporting period but the service itself continued uninterrupted. 965 individual training courses were undertaken by staff and volunteers across a variety of topics. Online training continued to support compliance by allowing staff and volunteers to sign key policies off online and automatic re-enrolment ensures that staff always completed refresher training for key courses at appropriate intervals. A variety of online training from outside sources was offered to staff and volunteers such as introductory workshops to corbon monoxide risks in the home offered by the Gas Safe Charity, Understanding and Mointoining Positive Mental Heolth and Wellbeing from SkillBose and First Aid Training and Protecting Yourself from Online Scams in partnership with Notts Police. These were well received by all who attended. A small number of staff undertook a variety of specialised training (delivered externally to AUNNI relevont to their roles including Mointaining Wellbeing When Working with People with Histories of Trouma, National Energy Action INEAI Level 3 Award in Energy Awareness, Benefits troining, SPECAL Practitioner ond relevant training for Sybil Levin staff and volunteers. Plans for 22-23: Create activities to celebrate the charity's 80th birthday. Complete the website upgrade. Develop and implement more video-bosed marketing messages and make better use of YouTube to promote key elements of our work. Ensure more teams contribute to sociol media messoging obout their work. Improve will writing service to increase potentiol for future legacies. Roll out SPECAL specific training internally and externally to the wider community. 36 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Older People's Advisory Panel (OPAP) Previously known os the Older People's Advisory Group IOPAGI our OPAP members continued to meet every 3 months throughout the reporting period via Teams. Members attended the AGM in September 2021, where possible. We planned to recruit new members, but instead we spent time reviewing purpose behind the group and the stotus of members within the governonce structure. Several members attended training provided by Nelson's lo firm of locol solicitors) to complete their understanding of their role within the organisation. A new structure was agreed and will be implemented at the AGM in September 2022. Recruitment to vacant positions in the new structure will take place after the AGM. In addition to the governance role, members made valuoble contributions to debates on the impact of Covid-19, working from home and access to services, recruitment of new OPAP members and wider community reach and representation and elements of our 10 year strategy. Mony of our long-standing members of OPAP decided to step down from their responsibilities following the Covid-19 restrictions. We thank them for their time, commitment, energy and enthusiasm during their service to us and wish them well for the future. Complaints and Compliments We recorded 61 compliments and 7 complaints during the reporting period. We also conducted o full review of the relevant processes. Compliments were received within AUBD, Advocacy Services, Befriending, Best Foot Forward, Finance, Informotion, Signposting and Advice, Training, Safe and Sound, Wellbeing at Home, Volunteering, and for the charity as a whole. Of the 7 complaints, 6 were as a result of miscommunicotion land dealt with informally) rother thon any discernible pattern of activity. I comploint was escalated to the Board. Key to the review was the need to create o new reporting system to increase recording of informal complaints ond compliments that will enable the Senior Leadership Team to 5POt any emerging patterns and respond in a timely manner. This overview will enable us to replicate positive behaviour and boost staff morale through greater awareness of the impoct olthe work of the whole chority. The new system will be implemented in the 22-23 reportirng period Plans for 22-23: Implement governonce changes to OPAP group. Recruit new members from the wider community. 37 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 INCOME GENERATION Fundraising We increased our fundraising copocity in the reporting period by adding one working day to the role of the Innovations ond Communications Director to maximise bid and grant applications. 1 l opplicotions were made during the period and 10 of them were successlul ljust under 0 910/0 success rote). Service-focussed Strotegic Directors continued to write bids ond the total volue of bids written lapplicoble in the funding yearl was £166,000. Some winning bids were attributed to more than one funding year so this work will be carried forward into future reporting periods. Our corporate partner relationships continued to be productive. They gove us donotions to Christmus Homper campoigrns, to our chority shops ond continued with support lor the Big Knit. Overall, the fundraising target was exceeded by 15 % at £190,419. The overall fundraising target from all sources was £87,72 2 above target. Charity retail Substantial changes occurred to our retoil estate during the reporting period with the closure of our Mansfield Charity Shop after almost 20 years. It was a difficult decision for us to toke and for the staff and volunteers who'd worked there. The town centre had suffered from the withdrawal of some major high street names before the pandemic and Covid-19 restrictions made collection and delivery difficult. The town's decline impacted on footfoll and it was no longer economically viable to keep the shop open. It finolly closed on mid-Februory 2022 ond we were alreody looking for onother venue in mid-Notts to open onother retoil outlet, combined with house clearance. The Monsfield shop finished in a £28,284 deficit and the West Bridgford shop had 0 £8,262 deficit. Thanks go to the staff and volunteers of both shops for their valiant efforts in the face of tough trading conditions. Our eboy shop continuod to operate until Jonuory 2022 when we decided to close it. Although soles were steady, they did not develop to o sufficient level to cover the costs of servicing the platform and the co-ordinator post was made redundant. Plans to launch our house clearance service depend upon the right retail premises with good occess. We identified o suitoble venue in March 2022 and an offer wos mode, subject to negotiotions to be completed in the next reporting period. Plans for 22 - 23: Complete negotiations on the new retail venue. Implement the House Clearance business plan. Explore new stock lines for the new venue ond existing West Bridgford shop. 38 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Age UK Business Directory (AUBD) Ltd Èusin¢ss Dlr•¢tory ageuK We operate Directories in Nottingham, Derby, Leicester, Birminghom ond London. Age UK Northamptor) closed their relationship with us in October 202 1 to open their own ver5i0n. Covid-19, Brexit and other social issues continued to hove on impoct on Business Directory members creoting issues such as supply and costs of row moteriols and o high demand for services without additional advertising costs. As a result, we grew by 16 members during instead of the planned 19. ee Great understonding people to work with in the support of elderly father being assisted at his home. The lady allocated to him has been a fantastic help so far. (Relative) 99 Thanks to the hard work of the team, 83010 of members were retained as businesses renewed their membership. 12 % of enquirers were converted into members and the numbers of enquiries remained Steady. Membership newsletters were introduced and warmly welcomed and social media activity also increased. The Business Directory made a surplus the reporting period of £30,465. ee We were delighted by the response to our request for fitting a new mixer tap in our property this afternoon. The plumber was most efficient and helpful. This was the first time I have used Age UK IBusiness Directory] ond it wos o very good experience. (Service User) Stoffing of the department chonged towords the end of the reporting period with new appointments made or pending across all positions. The future will be exciting. We are sorry to report that one of our AUBD Directors, Andrew Sawford passed away during the reporting period and we ore grateful for his expertise ond great contribution to the project over the yeors. Plans for 2022-23: Recruit, induct ond train new staff - Monager and Co-ordinator. Develop ond mointoirn a new morketing strotegy for the London Boroughs Directory. Increase membership across all Directories by 5%. Produce a teom video to support morketing and awareness campaigns. 39 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Men in Sheds Men in Sheds Directors ond members were keen to get back to meeting their friends ond enjoying wood crafts following pandemic restrictions. After a detailed review, the Directors decided that the Sheds would benefit from additional support from the charity by coming back under our governance- work which will be completed in the next reporting period. They were grateful lor grants from The Notional Lottery Commur)ity Fund and the Co-operative Society which helped to cover fixed running costs dL2ring the temporary closure of the Sheds, the expansion of the Blidworth Shed ond which will enable the purchase of updated equipment. Hannah Lobley was appointed as the new co-ordinator in December 2021 and SUPPOrted members to ottract new recruits as well os encouroging previous members to return. She introduced o number of innovotions - regular new51etter5, enhanced marketing materials and better links Wlth the local community to help raise the profile of the Sheds. The ongoing Covid-19 restrictions prevented re-opening until the autumn of 2021 but numbers of attendees began to return to pre-Covid-19 levels by the end of the reporting period. A trial took place to offer Shed sessions on a mixed basis and evaluation of that trial began in March 2022. The Sheds also supported the work we did with Veterans with specific Veterans in Sheds sessions. Designated Funds received in the previous financial year were used to enable the sheds to re open The CIC had o deficit of £1,348 and will become a dormant company during the next reporting period. We were owarded lunding for the Sheds Irom the Nottinghomshire County Council Locol Communities Fund Ifollowing the return of the Sheds to charity governance) which will be spent over the next 4 reporting periods. Plans for 22 - 23: Attract new members and increase attendance levels for all members. Increase the number of projects and sales undertaken by members. Expand opportunities for mixed and women-only Shed sessions. 40 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 The Lifestyle Centre The centre played host to our office hub South of the County ond continued to be the home of Advantage Mobility CIC which provided mobility and living aids to help its customers enjoy a better quality of life. Age UK Notts provided some 5UPPOrt to Advontage CIC to successfully recruit an additional Director ond this bolstered performonce throughout the year. Different marketirng methods were triolled with positive results, including rodio ond social medio. Advantage Mobility CIC worked with the Charity to prepare a space in which to offer signposting services by appointment and this will be launched in the next reporting period. The centre was open for the reporting period with relevant Covid-19 meosures in ploce and remoined busy throughout the year. It was a successful year with customer numbers building which resulted in a donation of a £30,000 surplus to Age UK Notts. ..the donation is a reflection of the promise made to Advantage Mobility's customers that not only would we provide a high qualityi fair service to oll customers, but that ... We would olso donate their surplus profits to o worthy charity- supporting customers in a way that goes beyond customer service and back up. Age UK Nottingham & Nottinghamshire was chosen as the recipient of the donation as it is very closely associated with Advantage Mobility's customer base and closely matches their organisational values. It is o well-respected chority and Advantage Mobility is proud to be able to make this donation to Age UK Notts to ossist in the quest for o better life for the elderly and disobled in our community. Laurie Smith. Operations Director (Advantage CIC) Thanks go to the Advantage CIC team of Laurie, Grant, Ainsley and Ronan for their excellent work over the period and we are grateful to all the customers, suppliers and back-up stoff who mode this donation possible. 41 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 REVIEW OF KEY AIMS FROM 2021-22 Area and octions Achieved? Outcomes Worry Catcher Service Embed Service within MDT Continue to facilitate acce5S to service for potients Continued to be a valued asset Footcare Service Promote new age criteria Re-introduce 'meet ond greet, to improve social contact Face-to-face services provided social interaction Patients Representotive Service Continue to deliver Service extension ot Lings Bar Hospital Continue to embed remotely delivered services within ward teams Remote services were delivered and in-word services re-introduced at the end of the reporting period Sybil Levin Dementio Day Care Re-open the service by Sept 21 Re-opening wos deloyed until Feb 22 Informotion, Signposting and Information Services Expand provision into new community venues Expand advice provision to meet a holistic ronge of needs Establish ISA within new City Centre premises City Centre premises plons shelved Plans developed to offer signposting and information services from The Lifestyle Cerntre for delivery in next year Advice provision reviewed an improvements actioned Safe and Sound Service Continue to deliver scams awareness services Using PCC funds Focus orn moximising registrotion to the Priority Services Register Scams work continued 323 registrotions to Priority Services Register 42 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Connect Service Continue to run the controct within the extended contract period Porticipote ir) the Strength Based Approach pilot Contract continued to be delivered Strength Based Asset pilot delivered to occlaim Social Prescribing Increase referrals to achieve targets Expand the team Targets were exceeded Teom expansion did not take place Befriending Explore and implement paid-for service options Implementation delayed due to Covid-19 restrictions Veterans Services Set up a veterans specific walking group Set up Veterans specific Men in Sheds sessions Both groups established Best Foot Forward Restore full range of walks Walks re-introduced One Step at a Time Expond the project around the South Notts areo The service wos exponded into the South Notts oreo Silver Pride Re-establish the group and re- open meetings The Silver Pride group met informolly within the permitted Covid-19 restrictions. 43 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Finance Completejob shadowing training to provide cover for obsence ond holidoys Finance Lead to assume responsibility for VAT returns Implement more efficient System for invoice / PO authorisotion Job shadowing completed. Microsoft Flow now supporting Invoice I PO authorisation. Senior Operational Monager VAT troining begun but not completed HR Fully utilise ADP reporting Systems Update contracts to reflect working from home requirements Review Health and Safety compliance or)d implement improvement action5 Complete managers training ond associated hondbook Improve use of HR and Volunteer analytics to inform business and operational plans ADP system upgraded and in action New controcts upgroded for working from home ond existing contracts being prepared for distribution. Health and Safety Compliance reviewed and action plan introduced lor next reportir)g period. Monagers Hondbook distributed HR and Volunteering analytics work in progress. Volunteering Develop impoct ossessments for volunteers, service users and the charity Produce and roll-out a feedback mechanism to assess Covid-19 volunteer experience Review ond roll out the Volunteer Reward and Recognition system in January 2022 All actions rolled to the new reporting period 44 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 FACT Expand the use of videos to promote and raise awareness of services Redesign induction to become o modular online course Videos produced for all-staff meetings and to share compliments and feedback Induction redesigned an implemented ICTIData Protection Review all DP policies Roll-out cyber training to all stafl and volunteers with @ageuknotts email address Roll out training for managers on DP processes DP audits to be carried out across oll departments Ensure tronsltion to new server is completed Cyber troining for all stoff completed Transition to new server completed Audit process initiated Estates, Compliance and Resources Oversee repoirs ond improvements to Sybil Levin Centre prior to opening Oversee exit from Bradbury House and Peachey Street and establish new City Centre premises Create office hubs across the estate to facilitate hotdesking and staff meetings Sybil Levin centre repairs completed Exit from Bradbury House and Peachey Street completed (City centre premises removed as an objectivel Office hubs created ocross the estate OPAG (OPAP) Recruit new members and refresh Terms of Reference Structure ol OPAG reviewed and finolised for recruitment and implementation in next reporting period 45 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Income Generation Lounch House Cleoronce service in third quarter Develop new morketing messages to bring in more customers Continue to build ebay shop and other online opportunities to build income generotion sources House clearance deferred until oppropriote premises found New marketing messages created and used Ebay shop closed and auction house opportunities implemented Newsletters implemented and better use of sociol medio Membership dropped due to1055 of Northant5 Directory and troding challenges New morketing messages created ond used AUBD Ltd Implement enhanced marketing options to at least maintain retention rates Boost membership by 10% Men in Sheds CIC Complete review of governance structure prior to reopening the Sheds Governance review completed and CIC made dormant. Men in Sheds now bock within the chority Review of plans for 2021-22: The Finance and Audit Committee will look at longer term investment options with o view to obtaining a greater return - this piece of work has been delayed due to the sole of Bradbury House taking longer than anticipated to provide the funds for investment. 46 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Action Plan 22123 Worry Catcher Service Continue to work with the wider MDT and effect P051tive change to improve patient experience Continue to provide advocacy support to address issues brought by individual patients and carers whilst on the ward. Mental Health Services for Older People The service has now been recommissioned until March 2023. We will continue to provide this valuoble short-term sUPPOrt to patients ond carers who are being discharged from the wards or accÈssing community mentol heolth services (supported by o new staff member from May 2022 onwards) Patients Representative Service- QMC and City Hospital Continue to build up service delivery for potiernts and fomilies on the HCOP wards, promoting the service across both hospital sites Patients Representative Service - Lings Bar Hospital With new oppointment beginning in May 2022, face to foce delivery to provide a person centred service to patients on the wards will be re-established Reinstating the Worry Catcher provision in a small number of targeted care homes, lincluding new settings in the City) Identify opportunities to provide an ongoing programme of residents and relatives meetings, particularly in in homes Wlth low engogement Further build on relations Wlth Learning Disability homes to ensure good access to the service for residents To liaise with professionals highlighting concerns around working oge adults and those in a mixed age relationship, with mortgages which con be affected by financial assessments Residents Representotive Service- City Care Homes 47 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Action Plan 22123 To further promote the service across all venues (especially around Old Basford Health Centrel Piomote to the lower end olour oge group 50+ Footcare Service Begin increasing face-to-face contact with clients where necessary- via TLC and other outreach appointments as well as home visits where required Seek to expand fundir)g to ensure the sustainability ol the service in light of the current financial climote ond need for benefits advice Embed quality practices learned from IAQP acr05S the wider charity, learning from best practice and positive feedback Information, Signposting and Advice Service Deliver our new Worm and Wise project los port ola consortium 013 Age UK Brond Portners with Leicestershire and Rutland, Lincoln and South Lincolnshire) supporting 7,000 households across the 3 regions Recruit o replacement Housing Manager Continue to deliver the Age UK-lunded Scoms Awareness project (target of supporting 1,400 individuals through events, presentations and one- to-onesl Deliver Warm Homes on Prescription in the Broxtowe borough Re-establish the Home Improvement Agency in partnership with Nottingham City Council Sofe and Sound Service Deliver 12 weeks, falls prevention classes specifically for veterans to encourage better mobility and reduce risk of falls Increase number of Comorodorie Wolks Recruit additionol volunteers to deliver one-to-one supported wolks for veterans who struggle to leave their home5 Secure funding for the continuation of veterans, specific services Active Veterans Service 48 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Action Plon 22123 Befriending Service Increase the number of volunteers to meet rising demand for the service Best Foot Forward Secure funding for a paid co-ordinator Recruit ond train additional Walk Leaders to expand the number of walks offered Walking Football Continue to build relationships with local stakeholders Develop a more effective self-referral system to create a more inclusive service Continue to mointoin focus on tendering opportunities ot contract Èrnd Connect Continue to support the NHS Long Term Plan, primary network aim5 and increase in Social Prescribing link workers. Build on ways to explore upskilling of staff to make service improvements. Continue to share good practice between Connect and Social Prescribing Social Prescribing IAPT Continue to increase referrals through cross-chority activities. Develop the end of service evaluation to be delivered in early 2023. One Step at o Time Continue to build strong community networks. Senior Operotionol Manoger ISOMI to toke on the submission of VAT returns To maximise Gift Aid income across the Charity To review the finor)ciol reportir)g for the board of trustees Finance 49 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Action Plan 22123 Estates, Compliance and Resources To implement all the recommendations regarding Health & Safety. Data Protection IICT ICT department to increose the level of monitoring to limit the possibility of Cyber Attacks being successful. Explore ADP capabilities lor reporting on recruitment and performonce modules Annual review of all policies and forms Internol team review on activities and responsibilities Raise the profile of Health and Safety and improve complionce where required Improve HR and Volurnteering onalytics Contribute to the development of 10-year strategy, CSR, Environmental sustainability,employee benefits HR Identify ways to asses5 the impact of volunteering on service users, the Charity, and the Volunteer Irolled over from this reporting period) Develop and issue a volunteer sotisfoction survey (rolled over from this reporting period) Research, develop ond produce a 'How to manage a volunteer at Age UK Notts, staff guide Research, develop and produce a 'How to reward and recognise a volunteer ot Age UK Notts, Stoff guide Volunteering OPAP Implement governornce changes to OPAP group Recruit new members from the wider community Complete negotiations on the new retail venue Implement the House Clearance business plan Explore new stock lines for the new venue and existing West Bridgford shop Charity Retail 50 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Action Plan 22123 Ensure EDI is embedded throughout the chority in our Aims and Objectives, octions, and processes Provide opportunities for staff and volunteers to engage in tOPlC5 aimed at improving their understanding of how to maintain positive mental and physical wellbeing Review the charity delivery of Compassionate Care in all its a5pectS Review longuoge used to describe our work ond services to ensure it is accessible Review and improve EDI data collection and roll out acros5 the charity Increase diversity of staff and volunteers through improved recruitment processes Develop and promote links with a diverse range of service providers ond specialist agencies Equality? Diversity ond Inclusion Create activities to celebrate the charity's 80th birthday Complete the website upgrade initiated in the previous reporting period Develop ond implement more video-based morketing messages and make better use of YouTube to promote key elements of our work Ensure more teams contribute to social media messaging about their work Improve will writing service to increase potentiol for future legocies Roll out SPECAL specific training internally and externally to the wider community Fundraising, Communication and Training Recruit, induct and train new staff - Manager and Coordinator Develop ond mointain o new marketing strotegy for the London Boroughs Directory Increase membership across oll Directories by 5010 Produce a team vide o to support marketing and awareness compaigns AUBD 51 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Action Plon 22123 Attract new members and increase attendance levels for all members. Increose the number of projects ond soles undertoken by members. Expand opportunities for mixed and women-only Shed se55ions Men in Sheds The Lifestyle Centre Pilot face to face Information, Signp05ting and Advice Services appointments. Build service user numbers to 15 per doy. Roll out placement plans for locol Occupationol Therapy students to raise awareness of the SPECAL method and its impact. Create and deliver trair)ing sessions for local stakeholders or)d carers. Maintain volunteer numbers to provide additionol support ond enrich the experience for service users. The Sybil Levin Specialist Dementia Doy Centre Plans for 2022-23: An investments Committee to be established to look ot longer term investment options with a view to obtaining a greater return. 52 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Structure Governance and Management Age UK Nottingham & Nottinghamshire (Age UK Notts} is an incorporated Charity. It is registered as a Charity with the Charity Commission and registered as a Company with Companies House. We can trace our roots back to 1942. Our governing document is the Memorondum ond Articles of Associotion. These were adopted when the Chority incorporated on 27th October 1997. These were lost reviewed in February 2022. We have 3 subsidiary companies.. Age UK Local Trading Ltd- its governing document is the Memorandum and Articles of Associotion adopted upon incorporotion on 2nd March 1995 now o dormont company AUBD Ltd- its governing document is the Memorandum and Articles of Association adopted upon incorporation on 9th October 2007 Age UK Notts Men in Sheds CIC- its governing document is the Memorandum and Articles of Association adopted upon incorporation on Ilth December 2018 There is o United Direction order in ploce which meons the George Henry Francis Paling's Chority continues to hold its individuol chority stotus lin line with the order mode by the Chority Commission dated 26th June 20091. Age UK Nottinghom & Nottinghamshire is the Trustee of the George Henry Francis Paling's Charity. Appointment of Trustees The Charity is governed by a Board olTrustees, which normolly has between 7 and 10 members. Trustees orÈ elected by the Members of the Chority ond serve a 3-yeor term of office. The Board may appoint person5 to fill casual vacancies which occur during the year amongst the elected Members of the Board,. appointments which will terminate at the end of the term for which the original member was elected. Induction ond troining New Trustees undertake our Trustee Induction Programme to brief them on.. Legal obligations under charity and company law Charity Commission guidance Understanding the Memorandum and Articles of Association Our Strategic and Business Plan Recent Financial performance of the Charity 53 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Induction ond troining cont_. Training needs ore periodically reviewed for all Trustees and they are encouroged to attend appropriate training courses where these will facilitote their role. All Trustees complete the following mandatory courses: GDPR Idota protection) Conflict ol Interest Confidentiality ond Consent Equality and Diversity Disciplinary and Grievance Financial Management (for Trustees action and signatories on bank Strategic Direction and Orgonisation The Boord of Trustees administers the Charity and sets the strategic direction. The Board meets at least every other month. It delegates the day-to-day operations to the management team within the Charity, as defined within various policies, procedures and the Scheme of Delegation approved by the Board. Information flows between the Board of Trustees and the Senior Leadership Team ond 15 ougmented by the Finance & Audit Committee which began its regulor meetings following agreement of their Terms of Reference during January 2018. The need for this committee is reviewed annually during September when the delegated authority framework is reviewed. Related Parties and Co-operation with Other Organisations None olthe Trustees received ony remunerotion or other benefit from their work with the Chority. Any personol interest of a Trustee, member of staff or volunteer Ifinoncial or otherwise) must be recorded in the Register of Interests where they could reosonably be deemed to potentially conflict with any work undertaken. The Charity's relationship with Age UK (the notiornol brand portnerl is governed by a legol agreement setting out how we work together. We ore a member of the Age England Associotion IAEA) which supports around 130 locol Age UKS ocross the country. We also participate in the East Midlands Regional Network of locol Age UKS which meets every quarter. Other manogers ond staff hove the opportunity to participate in themed regionol networks Iwhich also provide training ond development opportunities across the mornagemernt team). This regional network is chaired by our Joint Chief Executive (Michelle Elliott). We are linked to the Executive Committee of the AEA through Katy Pugh, a Chief Executive from the East Midlonds Network. 54 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Related Porties ond Co-operation with Other Orgonisations cont.- The Chority's wholly owned subsidiory, Age UK Local Troding Ltd, ceased to trade in Januory 2020 and became a dormant company during 2021. The 90 1 owned AUBD Ltd, made a surplus which was used to reduce the loan made by Age UK Notts made when the initiotive was first started and o 10 % profit share payment to VISAV Ltd. These two sub5idiory componies were established to undertoke non-charitable trading and work outside the Chority's area ol benefit. Age UK Nott5 Men in Sheds CIC will donote 100 % of their profits to the Chority. The work of the George Henry Froncis Poyling's Chority is governed by the Trustees of Age UK Nottingham & Nottinghamshire under a scheme dated 2 6th June 2009. Its Object is the relief of older people resident in the area of benefit, which is the area falling under the authority of Mansfield District Council. Poy Policy for Staff The pay of a115enior staff is reviewed annually along with pay for all staff. The Board of Trustees Iwho are a150 the Charity Directors) and the Executive Management Team comprise the key management personnel of the Charity (listed under our Directors, Trustees and Officers sectionl. All Chority Trustees ond Directors gave of their time freely ond none received remuneration in the reporting period. Detoils of expenses ond related party transactions are disclosed in notes 22 and 24 to the accounts Ipage 891. No Director of AUBD Ltd or Age UK Notts Men in Sheds C.l.C. received remuneration from the company in the reporting period. Risk Management At the end of the reporting period we had 127 risks on the Risk Register (compared to 124 lost yearl. We continued to take a robust approach to the identification, minimisation and eliminotion of risks ocross o ronge of areos. Eoch risk w05 given arn Impoct and Probability roting ond octions identified to mitigate or eliminote risks. A Risk Management Schedule was drawn up and each manager allocated an area of risk to consider at monthly risk management meetings with the Chief Executive attending every meeting to er)sure continuity. The Senior Leadership Teom reviews risks ot their monthly meetings. The Board reviews existirng and new risks ot each meeting. We test our responses through our Business Continuity Plon and work through consequences to identify oreas for improvement. We monaged internal and external risks. Internal risks come from funding contracts begir)ning and ending, stoff, volunteers, operations and reputation. Externol risks come from notional ond local policies, economic downturns ond political uncertainty. 2020-2 1 was chollenging. 55 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Risk Management cont... The COVID-1g Pandemic continued to ploy a dominate port of our risk manogement during the period. An epidemic or pandemic has always been our highest risk, the plans and preparation associated with this ensured we were able to continue to deliver essential services, whilst being able to also deliver specific support to people who were put ot risk by the notional emergency. Our infrastructure allowed us to oll continue to work from home os doto is now oll stored 'in the cloud, , we took the decision to sell Bradbury House os working from home became the permanent position. Towards the end of the reporting period we faced the challenges that COVID brought for opening up face to face service delivery, with the safety of our staff, volunteers ond service users paramount to any procedures we put in place. The group does not operote in Ukroine or Russia and no key supplier is locoted in either country. The Board's view of thi5 tragic geopolitical situation is that the business is not impacted and the situation will be kept under review. The impact of the conflict on the wider economy will be monitored and mitigated by the Risk Assessment process and is included in the Risk Register. We continued to monitor issues around interest rates land associated low returns on investments), reputational risks, ICT threat5, and the impact of scandals within other organisations that can impact on levels of trust for all charities. 56 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Trustees Responsibilities in Relation to the Financial Statements The Chority Trustees (who are olso Directors of Age UK Nottinghom & Nottinghamshire, for the purposes of company lawl are responsible for preparing o Trustees, Annual Report ond Finoncial Statements in occordonce with opplicable low and United Kingdom Accounting Stondords (United Kingdom Generally Accepted Accounting Practice). Trustees are required to prepare financial statements for each year which give a true and foir view of the state of the charitable company and the Group, and of the incoming resources and opplicotion of those resources (including income and expenditurel of the charitable group for thut period. In preparing the financial statements, the Trustees are required to- Select suitable accounting methods and apply them consistently Observe the method and prir)ciples in the Charities SORP Mokejudgements and estimotes thot ore reasonable and prudent State whether applicable UK accounting stondords hove been followed Isubject to any materiol departures discussed and explained in the financial statements) Prepare the financial statements on the going concern basis lunle55 it's appropriate to presume the charity will continue in businessl The Trustees are responsible for keepir)g proper accounting records that disclose (with reosonable occuracyl ot any time the financiol position of the Charity and Group, ond hence taking reosonable steps for the prevention and detection of fraud and other irregularities. The Trustees are responsible for the maintenance and integrity of the corporate and finoncial information included in the choritable compony's website. Statement as to Disclose to our Auditors In so far as the Trustees are aware at the time of approving the Annual Report There is no relevant information (being information neededl by the auditor in connectiorn to preparing their report, of which the groups auditor is unoware. and the Trustees, having mode enquiries of fellow Directors and the Group's ouditor that they ought to hove individually taken, have eoch taken oll steps that slhe, they is obliged to take as a Director in order to make themselves aware of any relevant audit information and to establish that the auditor is aware of the information. Charity Governance Code The Trustees continued to review governonce of the Chority and Group in accordonce with the Charity Governonce Code for larger charities. It continued to believe that good governance is fundamental to our success os a charity. We continued to seek suitable Trustees from the relationships we have across the Group or advertised more widely if we were unable to find oppropriote candidates. Our Trustees continued to champion organisotional purpose, leodership, integrity, decision-moking, risk ond control measures, 8oord effectiveness, diversity, openness ond accountability. 57 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Thank you In concluding the Trustees Report, we would like to expres5 our sincere thanks to all those individuals, community groups, grant-making trusts, companie5, health trusts, local authorities, and other bodies who supported us financially or in-kind during this last year. We could not hove achieved the outcomes ond impoct listed in this report without thot support. We send porticulor thornks to our stoff ond volunteers (existing and newl who helped us deliver the services that meont so much to older people in the aftermath of lockdowns and os we learned to manage the ongoing impact of Covid-19. Whether in a back-office role or directly supporting older people, everyone made an enormous contribution to our overall effectiveness. We thonk the Chority's Trustees lor the time, expertise, ond knowledge they brought to the goverrnance of the Charity. Thonk you to the OPAP Board member5 lour non- Trustee members) who not only supported our governance our work but also provided links with groups ond bodies external to the Chority thot olso support older people. Thank you also to the E)irectors of our subsidiary companies who volunteered to oversee this area of our work. Our Senior Managers continued to work tirelessly to elfectively monage the Charity, ensuring our resources were deployed to the best elfect to enhonce the quolity of life, health, ond wellbeirng of older people ocross the City ond County. Monaging the permonent transition to home working wos a key feature of this reporting period ond required the potience and goodwill of all our staff to make it a success. The impact of Covid-19 was felt keenly by older people in their ongoing need for care ond additional support following the protracted lockdowns ond associated shielding and we continued to build services to meet that need. The Senior Team's careful husbandry of resources ond obility to build effective networks ond relationships with commi55ioners and corporate partner5 continued to be an important part of our management philosophy. We anticipate future challenges with o willingness to continue to work hard to deliver high-quolity services that meet the needs of local older people and their families. This report hos been prepared in accordonce with the Stotement of Recommended Practice ISORPI applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland Icharities SORP IFR510211 and in accordance with the provisions applicable to companies entitled to smaller companies, exemption. By order of the Board of Trustees 67a MSUioè Di Trinder & Michelle Elliott Joint Chief Executives Chris Dorkes Chair of Trustees 58 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Recurring Financial Policies and Procedures Our Charging Policy Age UK Nottingham & Nottinghamshire believes that services for certain services are appropriate and that any charges should be related to the ability of an individual to pay charges. Certain service5 should olwoys be provided free olchorge and thot, where charges apply, discretion is importont to ensure service users are not denied a service because of their inobility to poy. We continued to be mindful of these principles and sought to minimise the cost of charges for care and support services whenever we could. Potential service users were always mode awore of any opplicoble chorges in advonce of delivering the care or support. We set 05ide a discrÈtionary furnd which was used to top up poymÈnts for services where a potential service user could not pay some or oll of the charge. We continued to allocate some of our fundraising income to that discretionary fund. Free or discounted Services were normally available to those in receipt of Pension or Council Tax credits. It remained our policy to review all chorges, ot least annuolly, durirng the budget setting proces5. Where we deemed it importont to offer services for free, users were offered the option to moke o voluntary donation. Investment Powers and Policy Under the Memorandum ond Articles of Associatior), the Charity hos the power to make any investment which the Boord sees fit, provided the Board sholl seek (where appropriotel proper professionol odvice. During the yeor o further £360,903 was invested within the banking platform which enables funds to be spread between different banks to maximise the income and to ensure protection under the FSCS scheme. The total £1,045,571 held within the platform has been invested in 12 banks each giving £85,000 protection. The Chority's investment policy was reviewed during the year with the appetite for risk being set ot Lower Medium which will be used 05 the guide for longer term investments when they are considered in the future. Review of plans for 2021-22: The Finar)ce and Audit Committee will look at longer term investment options with a view to obtuining a greater return- this piece of work hos been delayed due to the sale of Bradbury House taking longer thon anticipated to provide the funds for investment. Plans for 2022-23 An investments Committee to be established to look at longer term investment options with o view to obtoining a greoter return. 59 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Reserves Policy and Going Concern The Trustees reviewed the Chority's need for reseNes in line with guidance issued by the Charity Commission. The Trustees a150 completed a financial risk a5ses5ment that examined potential liabilities (staff, contracts and leases) and assets Iboth current and fixed). The Trustees decided to build o Iree reserve of unrestricted current ossets of.. Between 3 & 6 months, running costs Ithe levels of reserves exclude the capitol payments ossociated with the Housing Service, depreciation or other capital projects agreed by the Board of Trustees). The reserve furnd will be used to sofeguord our service commitment in the event of deloys in receipt of grornts, lower than onticipoted levels of donotions, reduced income generotion octivity or unexpected expenditure. The Trustees believe thot reserves should be ot least to this level to ensure the Charity con run efficiently ond meet demand. Based on the 2022-2 3 budget lexcluding capital payments associated with the Housing Service, depreciation and other capital projects agreed by the Board), the total amount required for: 3 months, running costs = £707,635 6 months, running costs- £1.415,271 Free reserves are calculated as follows- Total Funds 4 Less Restricted &Endowment Funds -> Less Fixed Assets 4 Less Designated Funds = Free Reserves Free reserves as at 3 1st Morch 2022 = £1,098,139 which ore within the reserve policy parameters identified above. The Trustees consider that adequate resources continue to be available to fund the activities of the Charity and group for the foreseeable future. The Trustees ore of the view that the Charity and group ore o going concern. 60 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Independent Auditor's Report to the Members of Age UK Nottinghom & Nottinghamshire Opinion We have audited the financial statements of Age UK Nottingham & Nottinghamshire Ithe 'parent charity'l and its subsidiaries Ithe 'group'l for the year ended 3 1 March 2020 which comprise The Consolidoted Stotement of Financial Activities, The Consolidoted and Chority Balance Sheet, The Cons0lidoted ond Chority Statement olcosh Flows and notes to the finonciol statements, including o summory ol significant occounting policies. The financiol reporting framework that hos been opplied in their preporotion is opplicoble low and United Kingdom Accounting Standards, including FRS 102 'The Financial Reporting Stondard applicable in the UK and Republic of Ireland" (United Kingdom Generally Accepted Accounting Practice). In our opinion, the finonciol statements.. give o true and fair view of the stote of the group's ond of the parent chority's offoirs as at 31 March 2020 and of the group's income and expenditure for the year then ended,. have been properly prepored in accordance with United Kingdom Generally Accepted Accounting Proctice., ond hove been prepored in occordonce with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing IUKI IISAS IUKII and opplicoble law. Our responsibilities under those standards are further described irn the Auditor's responsibilities lor the oudit of the financiol statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we hove performed, we hove not identified ony material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the group's or the parent charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for Issue. Our responsibilities and the responsibilities ol the trustees with respect to going concern are described in the relevont sections of this report. 61 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Other information The other informotion comprises the informotion included in the Report of the Trustees, other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express ony lorm of ossuronce conclusion thereon. In connection with our audit of the financial stotements, our responsibility is to read the other informotion ond, in doing so, consider whether the other information is moteriolly inconsistent with the financial statements, our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apporent material misstatements, we are required to determine whether there is o material misstatement in the financial stotements or o material misstotement of the other informotion. If, bosed on the work we hove performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinions on other motters prescribed by the Companie5 Act 2006 In our opinion, bosed on the work undertoken in the course of the audit.. the information given in the Report of the Trustees which includes the Strategic Report and the Directors, Report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements., and the Strategic Report and the Directors, Report included within the Report of the Trustee5 has been prepared in accordance with applicable legal requirements. 62 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Matters on which we ore required to report by exception In light ol the knowledge and understonding ol the chority ond its environment obtoined in the course of the audit, we hove not identified material misstatements in the Strategic Report or the Directors, Report included within the Report of the Trustees. We have nothing to report in respect of the following matters in relation to which the Componies Act 2006 requires us to report to you if, in our opinion.. odequote and proper accounting records hove not been kept, or returns adequote for our audit have not been received from branches not visited by us., or the financial statements ore not in agreement with the accounting records and returns. or certain disclosure5 of trustees, remuneration specified by law are not made. or we have not received all the information and explanations we require for our audit. Re5ponsibilitie5 of trustees As exploined more fully in the trustees, responsibilities statement set out on page 57, the trustees (who are also the directors of the parent charity for the purposes of company lawl are responsible for the preparation of the financial statement5 and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements thot are free from moteriol misstatement, whether due to froud or error. In preparing the finonciol stotements, the trustees are responsible for assessing the group's and the parent charity's obility to continue os a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or hove no realistic alternative but to do so. 63 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Auditor's responsibilities for the audit of the financial stotements Our objectives ore to obtoin reosonoble ossuronce about whether the finoncial statements, as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report thot includes our opinion. Reasonable assurance is a high level of assuronce but is not a guarantee that on audit conducted in accordance with ISAS IUKI will olwoys detect a material misstatement when it exists. Misstotements con arise Irom fraud or eiror and ore considered moterial il, individually or in the aggregote, they could reasonobly be expected to influence the economic decisions of users taken on the basis of the financial statements. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below. Irregularities, including fraud, are instance5 of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. Based on our understar)ding of the charity and its activities, we identified thot the principal risks of non-compliance with lows and regulations related to the Charities Act 2011, the Chorities Statement of Recommended Practice, UK tox legislotion, pensions legislation, employment regulation and health and Safety regulation, anti-bribery, corruption ond fraud, money laundering, non-compliance with implementation of government support schemes relating to COVID-19. To help us identify instonces of non-complionce with these lows and regulotions, and in identifying ond ossessing the risks of moteriol misstotement in respect to non- compliance, our procedures included, but were not limited to.. Inquiring of management and, where appropriate, those charged with governance, as to whether the charity is in compliance with laws and regulations, and discussing their policies ond procedures regording compliance with laws and regulations,. Inspecting correspondence, if ony, with relevont licensing or regulatory outhorities. Communicoting identified lows and regulotions to the engagement team and remaining alert to any indications of non-compliance throughout our audit., and Considering the risk of acts by the charity which were contrary to applicable laws and regulations, including froud. We 0150 considered those lows ornd regulations thot hove o direct eflect on the preporotion of the finonciol stotements, such os tox legislation, pension legislation, the Companies Act 2006 and the Chorities Statement of Recommended Practice. In addition, we evaluated the trustees, and manogemer)t's incentives and opportunities for Iraudulent monipulotion ol the financial statements (including the risk of override of controls) ond determined thot the principol risks were related to posting marnuol journal entries to monipulote finoncial performonce, monogement bias throughjudgements and assumptions in significant accounting estimates, in particular in relation to income recognition (which we pinpointed to the cut off assertion) and significant one-off or unusual transactior)s. 64 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 David Hoose (Nov 15, 2022 07:55 GMT) Nov 15, 2022 65 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 ## **Financial Statements** ## **Consolidated Statement of Financial Activities (Including Summary Income and Expenditure Account) for the Year Ended 31[st] March 2022** |**Note**
**Income and Endowments from:**
**_Donations and Legacies_**
3
Housing Services
Advice
Advocacy
Health & Wellbeing
Core Services
Shops
4
**Charitable Activities**
Grants and Service Agreements
Housing Services
2a
Advice
2b
Advocacy
2c
Health & Wellbeing
2d
Core Services
2e
Shops
4
Rent Receivable
**_Other Trading Activities_**
Merchandising Income
4
Fundraising Income
5
Trading Subsidiaries
Fees and Contributions
**_Investments_**
**_Other_**
**Total**
**Expenditure on:**
**Cost of Raising Funds**
Merchandising Costs
4
Fundraising Costs
5
Trading Subsidiary Costs
**Expenditure on Charitable Activities**
Charitable Expenditure
7
Housing Services
Advice
Advocacy
Health & Wellbeing
Core Activities
**Total**
Realised/Unrealised Gains/ (losses) on
Investments
**Net Income/Expenditure**
Transfer between Funds
15
Minority Interest
1
**Net Movement in Funds**
**Transfer of Trading Subsidiary Funds**
**Total Funds brought forward**
**Total Funds carried forward**|**Unrestricted**
**Funds**
**Designated**
**Funds**
**Restricted**
**Funds**
**George Henry Francis**
**Payling’s Charity**
**Endowment Fund**
**Total**
**2022**
**Total**
**2021**
**£**
**£**
**£**
**£**
**£**
**£**
19,940
-
45,815
-
65,755
65,612
2,762
-
34,285
-
37,047
20,565
20,741
-
450
-
21,191
4,293
120
-
43,689
-
43,809
86,566
92,464
-
-
-
92,464
382,845
5,587
-
-
-
5,587
3,035
9,000
-
221,246
-
230,246
225,737
31,000
-
32,760
-
63,760
89,578
173,233
-
-
-
173,233
247,274
856,032
-
109,063
-
965,095 1,220,878
106,021
-
1,430
-
107,451
179,754
6,905
-
-
-
6,905
78,829
-
-
-
-
-
-
89,813
-
-
-
89,813
48,459
12,110
-
306
-
12,416
31,566
139,160
-
-
-
139,160
142,618
126,394
-
4,673
-
131,067
321,573
5,229
-
-
221
5,450
8,076
685,922
-
-
-
685,922
3,233| |---|---| ||2,382,433
-
493,717
221
2,876,371
3,160,491| ||142,878
1,936
-
-
144,814
130,664
12,191
-
-
-
12,191
18,832
99,679
-
-
-
99,679
106,171
4,940
-
277,805
-
282,745
273,344
113,117
-
66,057
1,785
180,959
163,568
145,362
-
450
-
145,812
186,474
960,937
20,654
157,444
-
1,139,035 1,585,067
256,599
103,051
123,823
640
484,113 237,391| ||1,735,703
125,641
625,579
2,425
2,489,348 2,701,511| ||-
-
-
(493)
(493)
29| ||646,730
(125,641)
(131,862)
(2,697)
386,530
459,009
(604,815)
604,815
-
-
-
-
(2,753)
-
-
-
(2,753)
(1,617)| ||39,162
479,174
(131,862)
(2,697)
383,777 457,392
-
-
-
-
-
-
1,244,117
858,768
197,654
56,360
2,356,899 1,899,509| ||1,283,279
1,337,942
65,792
53,663
2,740,676 2,356,901| The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing activities. 66 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 ## **Balance Sheet as at 31st March 2022 Company No. 03455485** |**Notes**
**Fixed Assets**
**Age UK Nottingham & Nottinghamshire**
Investments
9
Tangible Assets
8
**George Henry Francis Payling’s Charity**
Investments
9
Tangible Assets
8
**Current Assets**
**Age UK Nottingham & Nottinghamshire**
Stock
Debtors
10
Cash at Bank and in Hand
**George Henry Francis Payling’s Charity**
Debtors
10
Cash at Bank and in Hand
**Creditors: amounts falling due within one year**
11
**Age UK Nottingham & Nottinghamshire**
**George Henry Francis Payling’s Charity**
11
**Net Current Assets**
**Total Assets less Current Liabilities**
**Age UK Nottingham & Nottinghamshire**
Creditors: amounts falling due after one year
Loans
**Net Assets**
**Funds**
**Age UK Nottingham & Nottinghamshire**
Restricted
13
Designated
15
Unrestricted
**George Henry Francis Payling’s Charity**
Permanent Endowment
13
Expendable Endowment
13
**Funds of the Charity**
14
Minority Interest
**TOTAL FUNDS**|**The Group**
**2022**
**£**
**-**
**208,305**
**10,592**
**-**
**218,897**
**23,259**
**552,653**
**2,302,032**
**-**
**44,117**
**2,922,061**
**415,122**
**500**
**415,622**
**2,506,439**
**2,725,336**
**-**
**2,725,336**

**65,792**
**1,337,942**
**1,283,279**
**52,424**
**1,239**
**2,740,676**
**(15,340)**
**2,725,336**|**2021**
**£**
-
525,659
11,084
-
536,743
23,914
490,457
1,412,485
-
46,068
1,972,924
170,359
500
170,859
1,802,065
2,338,808
-
2,338,808
197,654
858,768
1,244,119
52,424
3,936
2,356,901
(18,093)
2,338,808|**The Charity**
**2022**
**£**
**92**
**205,048**
**10,592**
**-**
**215,732**
**23,259**
**701,872**
**2,287,257**
**-**
**44,117**
**3,056,505**
**388,328**
**500**
**388,828**
**2,667,677**
**2,883,409**
**-**
**2,883,409**
**65,792**
**1,337,942**
**1,426,012**
**52,424**
**1,239**
**2,883,409**
**-**
**2,883,409**|**2021**
**£**
92
521,926
11,084
-
533,102
23,914
669,276
1,399,430
-
46,068| |---|---|---|---|---| |||||2,138,688
148,225
500
148,725
1,989,963| |||||2,523,065
-| |||||2,523,065| |||||197,654
858,768
1,410,283
52,424
3,936| |||||2,523,065
-| |||||2,523,065| Approved by the Board of Trustees and authorised for issue and signed on its behalf by: ## Chris Dorkes Chris Dorkes (Nov 14, 2022 16:27 GMT) **Director: C Dorkes** **Director: S Hambleton** > **Date:** Nov 14, 2022 **Date:** Nov 14, 2022 As permitted by S408 of the Companies Act 2006, the company has not presented its own Financial Activities and related notes as it prepared group accounts. The Charitable Company’s surplus/ (loss) was £360,346 (2021: £460,219) The financial statements have been prepared in accordance with the provisions applicable to companies’ subject to the small companies’ regime under the Companies Act 2006 and with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015). 67 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 The notes on pages 69 – 89 form part of these financial statements. ## **Statement of Cash Flows and Consolidated Statement of Cash Flows as at 31st March 2022** ## **Company No. 03455485** |**Notes**
**Cash flows from operating activities:**
**Net cash provided by (used in) operating activities**
16a)
**Cash flows from investing activities:**
Dividends, interest and rents from investments
Proceeds from the sale of property, plant and equipment
Purchase of property, plant and equipment

Proceeds from sale of investments
Purchase of investments
**Net cash (used in) investing activities**
**Cash flows from financing activities:**
Repayments of borrowing
**Net cash provided by (used in) financing activities**
**Increase (decrease) in cash and cash equivalents in the year**
16b)
Cash and cash equivalents at the beginning of the year
Total cash and cash equivalents at the end of the year
16b)|**2022**
**£**
7,004
5,450
900,001
(24,859)
-
-
880,592
-
-
887,596
1,458,553
2,346,149|**2021**
**£**
551,773
12,408
6,500
(29,266)
-
-
( 10,358)
(443)
(443)
540,972
917,581
1,458,553||**The Charity**
**2022**
**£**
3,280
7,452
900,002
(24,858)
-
-
882,596
-
-
885,876
1,445,498
2,331,374|**2021**
**£**| |---|---|---|---|---|---| ||||||582,314| ||||


||9,472
6,500
(27,789)
-
-| ||||||(11,817)| ||||||-
-| ||||||| ||||||570,497| ||||||875,001| ||||||1,445,498| |**Group Net Debt**|||| |---|---|---|---| ||At 1 April 2021|Cash Flows|**At 31 March 2022**| |Cash|1,458,553|887,596|2,346,149| |Borrowings|-|-|-| 68 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 **Notes to the Financial Statements for the Year Ended 31st March 2022** ## **1)** Accounting Policies Age UK Nottingham & Nottinghamshire is a charitable company limited by guaranteed company number 3455485 with its registered office at The Sybil Levin Centre, 577a Nuthall Road, Cinderhill, Nottingham. NG8 6AD. The principal accounting policies are summarised below. The accounting policies have been applied consistently throughout the year. Age UK Nottingham & Nottinghamshire meets the definition of a public benefit entity under FRS102. The financial statements are prepared in sterling, which is the functional currency of the charity. ## **a. Basis of Accounting** The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing accounts in accordance with the financial reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) – (Charities SORP (FRS102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Assets and liabilities are recognised under the historical cost convention. ## **b. Consolidation** The consolidated accounts include the audited accounts of the Charity and its subsidiary undertakings Age UK Local Trading Limited, AUBD Limited and Age UK Notts Men in Sheds C.I.C. A separate statement of financial activities for the Charity is not shown due to the exemption by section 408 of the Companies Act 2006. The surplus/(deficit) dealt within the financial statements of the parent company was 360,346 (2021: 460,219). ## **c. Going Concern** The Trustees are of the view that the Charity and group are a going concern (see page 60 of the Trustees Report). There is no material uncertainty in respect of going concern. When considering whether the group is a going concern the Trustees have reviewed the affect that Covid-19 will have on resources. ## **d. Voluntary Income** Gifts and legacies are included in full in the statement of financial activities and under the requirement of the Charities SORP (FRS 102) are included when they are probable rather than certain as was the case with SORP 2005. For legacy income to be recognised in the SOFA the charity must be entitled to receive the legacy, it must be probable that it will receive it and it must be measurable. Entitlement is taken as the earlier of the date on which either notification has been made by the executor that a distribution will be made or when a distribution is received by the Charity. It is probable that the Charity will receive the legacy when there has been grant of probate; the executors have established that there are sufficient funds to pay the legacy; and any conditions attached to the legacy have been met. The amount due from the Estate must be reliably measured if it is a pecuniary legacy then the full amount can be disclosed however for a residual legacy a reliable estimation will be made. - **e. Grant Income** The total income from government grants is £25,060 (2021: £69,655) these and performance related service agreement income is included in the financial statements as entitlement arises. Note 2 gives full details of the amounts received from each funder for each charitable activity splitting the income between restricted and unrestricted. As at 31st March 2022, there are no unfulfilled conditions attached to grants or service level agreements. ## **f. Deferred Income** Any income received during the current financial year that relates to funding due for the next financial year is included as deferred income. ## **g. Fixed Assets** Expenditure on fixed assets has been capitalised and depreciated in order to write off each asset over its estimated useful life at the following rates: |owing rates:||| |---|---|---| |Freehold Property|-|2% and 5% (straight line)| |Computer Equipment|-|20% (straight line)| |Fixtures and Other Equipment|-|10% (straight line)| |Motor Vehicles:||| |Vans & Minibuses|-|25% (straight line)| |Cars|-|16.67% (straight line)| |Leasehold Improvements|-|10% (straight line)| ## **Impairment policy** ## **Impairments of fixed assets** An assessment is made at each reporting date of whether there are indications that a fixed asset may be impaired or that an impairment loss previously recognised has fully or partially reversed. If such indications exist, the charitable company estimates the recoverable amount of the asset. Shortfalls between the carrying value of fixed assets and their recoverable amounts, being the higher of fair value less costs to sell and value-in-use, are recognised as impairment losses recognised in the statement of financial activities 69 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **1) Accounting Policies (** _continued_ **)** ## **h. Direct Charitable Expenditure** Liabilities are recognised as resources expended as soon as there is a legal or constructive obligation committing the Charity to the expenditure. All expenditure is accounted for on an accrual’s basis. Expenditure is classified under the principal categories of fundraising and charitable activity rather than the type of expense, in order to provide more useful information to users of the financial statements. Charitable activity costs comprise both direct expenditures, including direct staff costs attributable to the activity, and support costs relating to these activities. Fundraising costs are those incurred in seeking voluntary contributions for the Charity and support costs relating to these activities. Governance costs are those incurred in the governance of the Charity and its assets and are primarily associated with constitutional and statutory requirements. ## **i. Funds** ## **Designated Funds** Amounts disclosed as designated funds have been set aside by the Trustees for specified objects as set out in Note 15. ## **Restricted Funds** Amounts disclosed as restricted funds have been restricted as a result of the conditions imposed by the income provider. All the restricted grants and donations have specified terms and conditions attached to them. Note 13 gives a detailed breakdown of all restricted income and expenditure. ## **Endowment funds** Amounts disclosed as endowment funds represent those assets which must be held permanently by the Charity, principally investments. Income arising on the endowment funds can be used in accordance with the objects of the Charity and is included as restricted income. Any capital gains or losses arising on the investments form part of the fund. Investment management charges and legal advice relating to the fund are charged against the fund. ## **Unrestricted Funds** Any other funds held by the Charity are classified as unrestricted and may be used as deemed appropriate by the Trustees to further the objects of the Charity. ## **j. Voluntary Help** The Trustees recognise the significant contribution made by volunteers who give freely of their time. It is not practicable to place a value on this contribution. During the year 269 volunteers (2021:427) supported the Charity in a variety of roles, more detail can be found throughout this report. ## **k. Pension Costs** The Charity makes contributions to a number of defined contribution personal pension schemes on behalf of its employees. The assets of these schemes are held separately from those of the Charity in independently administered funds. 4% of salary contributions made to these schemes are charged against revenue as they are paid. ## **l. Operating Leases** Operating leases are charged on a straight-line basis over the period of the lease. ## **m. Allocation of Funds within Note 6** Core costs are allocated out across all Schemes within the Charity based on the proportion of staff within the area. This is itemised as overheads recharged in Note 6. ## **n. Minority Interest** The minority interest relates to VISAV Limited who holds 10% of the issued share capital of AUBD Limited. Any profits or losses of the subsidiary are split 90% to the parent company and 10% to VISAV. ## **o. Investments and Share Capital** The parent company Age UK Nottingham & Nottinghamshire holds 90% of the issued share capital of AUBD Limited. This investment is held at a cost of £90 in the Charity accounts. The George Henry Francis Paylings Charity holds fund within Common Investment portfolios. Gains and losses on disposal & revaluation of these investments are charged or credited to the SOFA in the year they arise. See note 9 for further detail. ## **p. Stock** Stock is shown at the lower of cost and net realisable value. This includes stock held for resale. 70 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **1) Accounting Policies (** _continued_ **)** ## **q. Outstanding paid Annual Leave and Sick Leave** All annual leave and sick leave are paid during the year. Employees are not able to carry annual leave over to the next year. ## **r. Debtors and Creditors Debtors** Trade debtors, other debtors and amounts due from group undertakings which are receivable within one year and which do not constitute a financing transaction are initially measured at the transaction price. Trade debtors, other debtors and amounts due from group undertakings are subsequently measured at amortised cost, being the transaction price less any amounts settled and any impairment losses. ## **Creditors** Creditors, provisions, and bank loans are recognised where the group has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors, provisions, and bank loans are normally recognised at their settlement amount after allowing for any trade discounts due. ## **s. Cash and Cash Equivalents** - Cash and cash equivalents include cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. ## **t. Financial Instruments** Only basic financial instruments are held such as cash, bank deposit, trade debtors and trade creditors which are all recognised at their transaction value and measured at their settlement value. ## **u. Critical Estimates and Areas of Judgement** In the application of the charity’s accounting policies, the trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised, if the revision affects only that period, or in the period of the revision and future periods if the revision affects both current and future periods. See note d. for details of when a legacy will be recognised within the SOFA, any residual legacy estimates will be made using estate accounts provided by the executors with property sales only being included once an offer price has been accepted. The trustees do not consider that there are any estimates and assumptions which have a significant risk of causing a material adjustment to the carrying amount of assets and liabilities ## **v. Investment Income** Bank and building society interest are included in the accounts on receipt. ## **w. Gifts in Kind & Donated Goods for Sale** The Charity’s shops benefit from second-hand goods donated for resale. The Statement of Financial Activities includes gifts in kind as resources arising and expended when they are sold. No value is placed on shop stock of second-hand goods which have an estimated value of less than £100 however items valued at higher than £100 are recorded and shown as shop donations. 71 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **2) Grants and Service Agreements** ## **a. Housing** ## **b.** |**Housing**||||||| |---|---|---|---|---|---|---| ||**2022**|||2021||| ||**Restricted**||**Unrestricted**|Restricted|Unrestricted|| ||**£**||**£**|£||£| |**Nottingham City Council**||||||| |Warm Homes Hub
|**40,260**||**-**|43,922||-| |**E.ON**||||||| |Warm Homes Hub|**130,367**||**-**|142,848||-| |**Age UK/E-on**||||||| |Energy/Handyperson Service||-|**9,000**|-|9,000|| |**Age UK/Lloyds Group**||||||| |Scams
|**10,000**|||||| |**Smart Energy GB in Communities**||||||| |Safe & Sound|**19,990**||**-**|17,295||-| |**Police & Crime Commissioner**||||||| |Scams Project|**15,898**||**-**|11,687||-| |**HMRC – Job Retention Scheme**||||||| |Safe & Sound (Government Grant)|**-**||**-**|-|985|| |**Enery Savings Trust**||||||| |Warm & Wise
|**4,731**||**-**|-||-| ||**221,246**||**9,000**|215,752|9,985|| |**Advice**||||||| ||**2022**|||2021||| ||**Restricted**||**Unrestricted**
|Restricted
|Unrestricted|| |||**£**|**£**
|£
||£| |**Age UK/E-on/Company Partners**||||||| |Building Resilience – M&G Securities|**32,760**||**-**
|-
|-|| |COVID-19 Advice||**-**|**-**
|66,251
|-|| |Benefits Checks||**-**
|**31,000**
|-
|22,630|| |**Nottinghamshire County Cricket Club**||||||| |Advice||**- **|**-**
|697
|-|| ||**32,760**
||**31,000**
|66,948
|22,630|| _Notes to the Financial Statements for the year ended March 2022 (continued)_ 72 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 ## **2) Grants and Service Agreements (** _**continued**_ **)** |**c.**
**Advocacy**
**Nottingham City Care Partnership**
City Care Home Advocacy
**Nottingham University Hospitals NHS Trust**
QMC Advocacy
**Nottinghamshire Healthcare NHS Foundation Trust**
SSRU The Grand Advocacy
Lings Bar Advocacy
**Sherwood Forest Hospitals NHS Trust**
Kingsmill Hospital Advocacy
**Nottinghamshire Healthcare Trust**
Worry Catcher
MHSOP Hospital Discharge
**d.**
**Health & Wellbeing**
**Nottinghamshire County Council**
Visiting Scheme – Grant Aid (Government Grant)
Men in Sheds – Grant Aid (Government Grant)
COVID 19 Support Grant
Connect
Village Volunteer Taskforce Project
One Step at a Time

**Newark & Sherwood District Council**
COVID 19 Rates Grant Men in Sheds Blidworth
Grant Men in Sheds Blidworth

**Bassetlaw District Council**
COVID 19 Rates Grant Men in Sheds Worksop
Grant Men in Sheds Worksop

**NHS Nottingham and Nottinghamshire CCG**
Social Prescribing Service
IAPT

Support Worker in Emergency Department
**Nottinghamshire Healthcare NHS Foundation Trust**
Carers Support
**Nottingham City Council**
Wellbeing at Home
COVID Testing Grant
**Active Partners Trust**
Best Foot Forward

Falls Prevention
**Age UK/Ministry of Defence**
Joining Forces|**2022**
**Restricted**
**£**
**Unrestricted**
**£**
**-**
**56,331**
**-**
**11,991**
**-**
**-**
**-**
**24,097**
**-**
**-**
**-**
**34,944**
**-**
**45,870**
**-**
**173,233**
**2022**
**Restricted**
**£**
**Unrestricted**
**£**
**16,870**
**-**
**8,190**
**-**
**-**
**-**
**-**
**474,772**
**-**
**-**

**26,124**
**-**

**-**
**-**
**200**
**-**
**-**
**-**
**300**
**-**
**-**
**204,566**
**-**
**11,437**
**-**
**2,681**
**-**
**1,762**
**-**
**118,000**
**-**
**6,752**
**6,130**
**-**
**-**
**-**
**-**
**-**|2021
Restricted
£
Unrestricted
£
-
56,331
-
19,908
-
78,864
-
-
-
48,727
-
34,944
-
8,500
-
247,274
2021
Restricted
£
Unrestricted
£
16,870
-
8,190
-
-
5,000
-
491,454
-
62,002
-
-
-
10,000
-
-
-
10,000
-
-
-
194,189
-
-
-
-
-
-
-
121,028
-
-
6,130
-
3,300
-
7,257
-| |---|---|---| 73 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **2) Grants and Service Agreements (** _**continued**_ **)** ## **Health & Wellbeing (** _**continued**_ **)** |**e.**|**2022**
2021
**Restricted**
**£**
**Unrestricted**
**£**
Restricted
£
Unrestricted
£
**Age UK**
Veterans Shouldn’t Be Forgotten - Suffolk
**-**
**-**
9,277
-
COVID -19 Welfare Service
**-**
**-**
-
41,227
Walking Football (Football Association)
**833**
**-**
-
-
Walking Football (Sport England)
**3,333**
**-**
-
-
**Big Lottery/Awards for All**
COVID 19 Emotional Support
**3,333**
**-**
6,667
-
COVID 19 Welfare Service
**-**
**-**
100,000
-
**Nottingham CityCare Partnership**
Footcare Service
**-**
**36,062**
-
41,604
One Step at a Time
**-**
**-**
5,000
-
**The Veterans Foundation**
Visiting Service
**8,750**
**-**
6,250
-
**Armed Forces Covenant Fund Trust**
Active Veterans Project
**35,000**
**-**
16,625
-
Veterans Should not be Forgotten
**-**
**-**
20,000
-
**HMRC -Job Retention Scheme**
Footcare (Government Grant)
**-**
**-**
-
1,937
Sybil Levin Centre (Government Grant)
**-**
**-**
-
36,871
**109,063**
**856,032**
205,566
1,015,312
**Core Services**
**2022**
2021
**Restricted**
**£**
**Unrestricted**
**£**
Restricted
£
Unrestricted
£
**Age UK**
Supporting Friends of Age UK
**-**
**1,500**
-
4,300
Retainer
**-**
**10,000**
-
15,000
Lottery Grant
**-**
**-**
-
20,510
Core Grant
**-**
**94,521**
-
133,712
**HMRC -Job Retention Scheme**
Core Staff (Government Grant)
**-**
**-**
-
4,802
**Age England Association**
Meetings in the East Midlands
**1,430**
**-**
1,430
-
**1,430**
**106,021**
1,430
178,324
**Total Grants & Service Agreements**
**364,499**
**1,175,286**
489,696
1,473,525| |---|---| ## **Note** The Charity has relationships between all of the above parties who give money via either grants or service level agreements. Each grant or service level agreement has a set term and are reviewed regularly 74 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **3)** Donations and Legacies ## **A. Unrestricted Funds** |Advantage Social Enterprise C.I.C
Anonymous Trust
Coca Cola Communities Fund
The J N Derbyshire Trust – Health & Wellbeing
L Ball
The Late S Blankley
Age UK Legacy Share the Late M Blore -Advocacy
Age UK Legacy Share the Late M Blore -Housing
The Late D Bonser
The Late E Dawes
The Late B M Chenery – Housing
The Late B M Chenery – Advice
J Fahey
Age UK Legacy Share the Late F Grene -Advice
The late P D Hutchings
Age UK Legacy Share the Late D Hall – Advice
The Late E Hallam
Age UK Legacy Share the Late A Hallsworth – Advice share
The Late L Hill
Age UK Legacy Share the Late R King - Housing
Age UK Legacy Share the Late R King - Advocacy
Age UK Legacy Share the Late R King – Health & Wellbeing
The Late L Cook
The Late McGowan
Age UK Legacy Share the Late A Newman – Advocacy
The Late Cutler
Age UK Legacy Share – the Late K Fleet
The Late D Osborne
Severn Trent Water
The Sir John Eastwood Foundation
The White Foundation Charitable Trust
The Late L Willis
Others < £250
**B.**
**Restricted Funds**
**a.**
**Housing Services**
**Safe & Sound (formally Housing Matters)**
The Skerritt Trust
Foundations Independent Living Trust – Gas Safe
Individuals
**b.**
**Advice**
**Information & Advice and Signposting**
Capital One - Resilience
Capital One – Click Silver
Nottingham St Mary’s relief in need Charity
The Jones 1986 Charitable Trust
The Jessie Spencer Trust
The George Payling’s Charity
The PAPET Trust
The Gray Trust|
|**2022**
**£**
**30,000**
**1,000**
**-**
**2,300**
**300**
**-**
**19,941**
**19,940**
**42,240**
**-**
**-**
**-**
**300**
**400**
**-**
**(1,578)**
**-**
**-**
**250**
**-**
**-**
**-**
**2**
**(500)**
**800**
**-**
**-**
**330**
**-**
**2,000**
**15,000**
**642**
**2,660**
**136,027**
**2022**
**£**
**44,000**
**1,600**

**215**
**45,815**
**2022**
**£**
**5,000**
**2,000**
**-**
**22,500**
**1,000**
**1,785**
**2,000**
**-**
**34,285**||2021
£
5,000
-
500
2,300
-
10,000
-
-
-
9,237
7,779
7,778
-
-
8,000
4,491
258,503
965
-
4,208
4,208
4,209
38,020
500
-
1,000
800
15,000
34,285
2,000
-
-
1,965
420,748
2021
£
52,000
1,600

25
53,625
2021
£
-
-
250
-
-
2,116
2,000
1,000|2021
£
5,000
-
500
2,300
-
10,000
-
-
-
9,237
7,779
7,778
-
-
8,000
4,491
258,503
965
-
4,208
4,208
4,209
38,020
500
-
1,000
800
15,000
34,285
2,000
-
-
1,965
420,748
2021
£
52,000
1,600

25
53,625
2021
£
-
-
250
-
-
2,116
2,000
1,000| |---|---|---|---|---|---| ||||||| ||||||5,366| 75 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **3)Donations and Legacies (** _**continued**_ **)** |**c.**

**d.**|**Advocacy**
J Birkett
Individuals
**Health & Wellbeing**
**COVID – 19 Welfare Service**
Capital One
Muslim Hands
Notts County FC
Severn Trent Water
Persimmon Homes
Experian
Siebel Charity
The Mary Potter Convent Hospital Trust
The Jessie Spencer Trust
The Mary Robertson Trust
The Boots Charitable Trust – Dementia Support
**Volunteer Prevention**
Individuals
C S Court
Arnold Clark Automobiles Ltd
Capital One – Christmas & Beyond
**Connect**
Individuals
**Men in Sheds**
The Jessie Spencer Trust
Individuals – Daybrook
Individuals – Worksop
P Brammer - Worksop
Asda Stores Ltd
**Wellbeing at Home**
Individuals
**Village Volunteer Taskforce**
RWE Generation UK
**The Sybil Levin Centre**
Individuals
Warburtons Community Fund
**Total Restricted Donations and Legacies**||



















|**2022**
**£**
**400**
**50**
**450**
**2022**
**£**
**-**
**-**
**-**
**-**
**-**
**-**
**-**
**-**
**-**
**-**
**2,500**
**45**
**5,000**
**1,000**
**25,000**
**161**
**-**
**81**
**2**
**6,500**
¤
**200**
**-**
**-**
**200**
**3,000**
**43,689**
**124,239**|










|2021
£
-
85| |---|---|---|---|---|---|---| |||||||| |||||||| 76 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **4) Surplus on Shops** |**Mansfield**
**£**
**West Bridgford**
**£**
**Online**
**Income**
Merchandising Income
30,379 58,726
Donated Stock
3,945
-
Donation Cash
77 86

Donation – Gift Aid
32 1,447


Other
-
-
Grant Income
4,073 2,832

38,506
63,091

**Direct and Overhead Expenses**
Purchases
7,020 -
Donated Stock
3,945
-
**_Less_**Closing Stock
167
-
Staff Costs & Volunteer Expenses
23,449 37,471
Rent, Rates and Water
10,823 19,871
Light and Heat
2,202 775
Cleaning, Repairs, Renewals and Insurance
1,482 1,153
Telephone
1,065 333
Advertising
315 14
Depreciation
2,432 847
Sundry
- -

Other Overheads
8,511 10,612
Transport and Collection
5,713
277
66,790
71,353

**Surplus/ (Deficit)**
**(28,284) (8,262)**
|**& Auction**
**£**
708
-
-
-
-
-
708
-
-
-
6,053
-
-
-
426
-
-
-
192
-
6,671
**(5,963) **|**Total 2022**
**£**
**T**
89,813
3,945
163
1,479
-
6,905
102,305
7,020
3,945
167
66,973
30,694
2,977
2,635
1,824
329
3,279
-
19,315
5,990
144,814
**(42,509)**|**otal 2021**
**£**
48,459
2,695
-
340
-
78,829
130,323
7,060
2,695
823
57,125
31,520
3,188
2,461
1,326
293
3,600
746
15,996
5,477
130,664| |---|---|---|---| ||||| ||||| ||||(341)| ## **Note** The donated stock includes any item with an estimated value of £100 or higher, donated stock with an estimated value of less than £100 is not recorded. A difficult trading year for our shops due to the COVID 19 lockdowns during the 1[st] quarter of the year. Trade did not pick up during the year for the Mansfield and online shops, therefore we took the decision to close them both during the final quarter of the Trading year. 77 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 5) Fundraising and Publicity |Staff Costs
Postage, Printing and Stationery
Advertising and Publicity
Other Costs|**2022**
**£**
**9,418**
**680**
**896**
**1,197**
**12,191**|2021
£
16,135
754
171
1,772| |---|---|---| |||18,832| ## **Note** The costs of fundraising are shown as £12,191 (2021: £18,832) with corresponding income of £12,416 (2021: £31,566), it should be noted that fund- raising activity also contributed to the donations and legacies detailed in note 3. ## 6) Governance Costs ||**2022**|2021| |---|---|---| ||**£**|£| |Annual General Meeting & Annual Report Production|**8,656**|8,120| |Auditor’s remuneration|**9,780**|9,270| |Audit – bank charges & Taxation|**100**|114| |Board Meetings|**12,062**|11,866| |Board of Trustees Expenses & Training|**149**|100| |Trustee Recruitment|**514**|-| |Insurance|**655**|649| |Legal and Professional|**2,510**|-| ||**34,426**|30,119| Overheads are allocated out to the different activities as shown in the table below: ||**Merchandising**|**Trading**|**Housing**|**Advice**|**Advocacy**|**Health &**|**Core Activities**|**Grand Total**| |---|---|---|---|---|---|---|---|---| |||**Subsidiaries**||||**Wellbeing**||| |||||||||| |**Governance**|1,904|1,642|3,323|3,027|3,946|19,733|852|34,426| |**Finance & HR**|2,817|2,429|4,916|4,478|5,837|29,195|1,260|50,933| |**Information**
**Technology**|1,069|922|1,865|1,699|2,215|11,078|478|19,327| |**Contact**
**Hub Core**
**Administration**|1,253|1,080|2,186|1,991|2,595|12,980|560|22,644| |**Volunteer**
**Strategy and**
**Recruitment**|1,312|1,131|2,290|2,086|2,719|13,600|587|23,726| |**Senior**
**Management**
**Team**|6,933|5,977|12,098|11,019|14,365|71,842|3,102|125,336| |**Total**|**15,288**|**13,181**|**26,678**|**24,300**|**31,677**|**158,428**|**6,840**|**276,392**| ## **Basis of the Allocation** All of the above overheads are allocated on a pro rata basis by the number of members of staff employed within the activity area. 78 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 7) Total Expenditure |Staff Costs
£
Depreciation
£
Other Costs
£
Direct Charitable Expenditure
1,646,140
82,669
467,004
Fundraising and Publicity
–
shops
64,652
3,278
76,884
–
other
9,418
-
2,773
Governance Costs
20,223
267
13,936
Trading Subsidiary Costs
59,668
476
39,535
George Henry Francis Payling’s Charity
-
-
2,425
1,800,101
86,690
602,557
Other Costs:
Auditor’s remuneration
Other audit costs
Grants - repair works for individuals
Property Costs
Travel Costs and Volunteers’ Expenses
Transport / Stock Collection Costs
Advertising and Office Expenses
Training
Legal and Professional
Miscellaneous
Trading Subsidiary Costs
George Henry Francis Payling’s Charity
Donated Stock
No employees earned between £60,000 and £70,000 pa during 2022 (2021:0)
The average number of**full-time**equivalent employees, analysed by function, was:
Direct Charitable Services
Fundraising and Publicity
Management and Administration of the Charity
Staff Costs:
Wages and Salaries
Social Security Costs
Pension Costs
**Note**
The pension costs are allocated to activities in the proportion to the related staffing costs incurred.|**Total**
**2022**
**£**
**2,195,813**
**144,814**
**12,191**
**34,426**
**99,679**
**2,425**
**2,489,348**
**2022**
**£**
**9,780**
**628**
**7,929**
**148,401**
**58,629**
**16,489**
**166,126**
**19,325**
**93,870**
**35,475**
**39,535**
**2,425**
**3,945**
**602,557**
**2022**
**No.**
**46**
**3**
**14**
**63**
**2022**
**£**
**1,623,922**
**119,406**
**56,773**
**1,800,101**|Total
2021
£
2,413,012
130,664
18,832
30,119
106,171
2,713|Total
2021
£
2,413,012
130,664
18,832
30,119
106,171
2,713| |---|---|---|---| |||2,701,511
**2021**
**£**
9,270
628
14,270
119,901
51,456
9,222
154,730
20,919
87,336
181,435
34,770
2,713
2,695
689,345
**2021**
**£**
1,722,950
122,275
72,674
1,917,899|| ||||| ||||689,345| ||||**2021**
**No.**
51
3
14
68| The average monthly headcount (full-time and part-time employees) was 86 (2021: 91). Group key management personnel total remuneration of £184,346 (2021: £184,995) including salary, employer’s national insurance and pension contributions is within costs above, page 97 lists the key management for the Group. As at 31st March 2022 there is no outstanding paid annual leave or sick leave and so there is no liability shown in the balance sheet. 79 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 8) Tangible Fixed Assets ## **a. The Group** |**Cost**
At 1st April 2021
Additions in Year
Disposals in year
**At 31st March 2022**
**Depreciation**
At 1st April 2021
Charge for Year
Disposals in Year
**At 31st March 2022**
**Net Book Values**
**At 31st March 2022**
At 31st March 2021|**Leasehold**
**Improvements**
**Freehold Property**
**Computer**
**Equipment**
**Fixtures and Other**
**Equipment**
**Motor Vehicles**
**Total**
**£**
**£**
**£**
**£**
**£**
**£**
83,695
1,251,208
231,698
217,450
86,492
1,870,543
-
1,642
11,773
11,444
-
24,859
-
(794,004)
(6,184)
(113,640)
(35,125)
(948,953)| |---|---| ||83,695
458,846
237,287
115,254
51,367
946,449| ||26,179
939,034
191,957
148,073
39,641
1,344,884
8,364
22,823
21,147
15,659
18,697
86,690
-
(586,529)
(3,505)
(85,830)
(17,566)
(693,430)| ||34,543
375,328
209,599
77,902
40,772
738,144| ||| ||49,152
83,518
27,688
37,352
10,595
208,305| ||57,516
312,174
39,741
69,377
46,851
525,659| ## **b. The Charity** |**Cost**
At 1st April 2021
Additions in Year
Disposals in year
**At 31st March 2022**
**Depreciation**
At 1st April 2021
Charge for Year
Disposals in Year
**At 31st March 2022**
**Net Book Values**
**At 31st March 2022**
At 31st March 2021|**Leasehold**
**Improvements**
**Freehold Property**
**Computer**
**Equipment**
**Fixtures and Other**
**Equipment**
**Motor Vehicles**
**Total**
**£**
**£**
**£**
**£**
**£**
**£**
83,695
1,251,208
209,782
212,694
86,492
1,843,871
-
1,642
11,773
11,444
-
24,859
-
(794,004)
(6,184)
(113,640)
(35,125)
(948,953)| |---|---| ||83,695
458,846
215,371
110,498
51,367
919,777| ||26,179
939,034
170,041
147,050
39,641
1,321,945
8,364
22,823
21,147
15,183
18,697
86,214
-
(586,529)
(3,505)
(85,830)
(17,566)
(693,430)| ||34,543
375,328
187,683
76,403
40,772
714,729| ||| ||49,152
83,518
27,688
34,095
10,595
205,048| ||57,516
312,174
39,741
65,644
46,851
521,926| 80 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 9) Investments |**Cost and Net Book Value**
At 1 April 2021
Additions
Disposals
Gain/(loss) on investments
At 31 March 2022|**The Group**
**The Charity**
**George Henry Francis**
**Payling’s Charity**
**£**
**£**
**£**
11,084
92
11,084
-
-
-
-
-
-
(493)
-
(493)| |---|---| ||10,591
92
10,591| ## 10) Debtors |Grants Receivable
Prepayments
Tax Debtor
Other Debtors
Amounts due from subsidiary undertakings
Donations Receivable
**George Henry Francis Payling’s Charity**
Debtors|**The Group**
**The Charity**
**2022**
**£**
**2021**
**£**
**2022**
**£**
**2021**
**£**
359,663
132,942
359,663
132,942
28,208
18,515
27,368
17,402
-
-
-
-
97,975
102,952
96,183
103,101
-
-
151,851
179,783
66,807
236,048
66,807
236,048
-
-
-
-| |---|---| ||552,653
490,457
701,872
669,276| Included within amounts due from subsidiary undertakings for the Charity is long term debtor of £141,404 which is due from AUBD Limited, this will be repaid out of future years company profits. It is expected that £27,532 of this will be paid during 2022/23. ## 11) Creditors: amounts falling due within one year |**Age UK Nottingham & Nottinghamshire**
Accruals and Deferred Income
Taxation and Social Security
Other Creditors
**George Henry Francis Payling’s Charity**
Accruals and Deferred Income|**The Group**
**The Charity**
**2022**
**£**
**2021**
**£**
**2022**
**£**
**2021**
**£**
401,931
161,164
375,137
139,030
13,191
9,195
13,191
9,195
-
-
-
-
500
500
500
500| |---|---| ||415,622
170,859
388,828
148,725| ## 12) Deferred Income Deferred income within the Charity comprises of grants and donations received in advance which are to be used for services due to start on or after 1st April 2022. AUBD Ltd also has deferred income in the form of company fees paid for their Directory listing after 31st March 2022 |**Age UK Nottingham & Nottinghamshire**
Balance as at 1st April 2021
Amount released to income earned from charitable activities
Amount Deferred in the Year
**Balance as at 31st March 2022**|**The Group**
**£**
**The Charity**
**£**
107,980
96,595
(107,980)
(96,595)
298,819
282,741
298,819
282,741| |---|---| 81 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **13)** Res **tricted Funds** ## a) **Housing** |
**b)**
**c)**|Funded by:
**Nottingham City Council**
Warm Homes
**The Skerritt Trust**
General
**Age UK**
Emergency Housing Fund -E.ON
Scams – Lloyds Group
**E.ON**
Warm Homes Hub
Warm Homes Hub Capital Works
**Energy Saving Trust**
Warm & Wise
**General Donations**
Staying Put Hardship Fund
Safe & Sound Donations
**Foundations Independent Living Trust**
Gas Safe
**Smart Energy GB in Communities**
Safe & Sound
**Police & Crime Commissioner Fund**
Scams Project
**Housing Total**
**Advice**
Funded by:
**The Payling's Charity**
I&A for Individuals Living in Mansfield
**Age UK**
Advice Service
Building Resilience
**PAPET Trust**
Signposting
**General Donations**
Anonymous Trust
The Jones 1986 Charitable Trust
Capital One – Resilience
Capital One – Click Silver
Contact Hub Fundraising
**Advice total**
**Advocacy**
**General Donations**
Advocacy
**Advocacy Total**|**Balance**
**Movement in Resources**
**Balance**
**1.4.2021**
**Incoming**
**Outgoing**
**31.3.2022**
**£**
**£**
**£**
**£**
1,528
40,260
41,788
-
13,529
44,000
43,499
14,032
1,410
-
-
1,410
-
10,000
10,000
-
4,997
130,367
135,364
-
-
4,673
4,673
-
-
4,731
4,731
-
413
-
-
413
-
215
215
-
285
1,600
1,649
236
-
19,990
19,990
-
-
15,898
15,898
-| |---|---|---| |||22,162
271,734
277,805
16,091| |||**Balance**
**Movement in Resources**
**Balance**
**1.4.2021**
**Incoming**
**Outgoing**
**31.3.2022**
**£**
**£**
**£**
**£**
-
1,785
1,785
-
106
-
106
-
-
32,760
31,616
1,144
-
2,000
2,000
-
-
1,000
1,000
-
-
22,500
22,500
-
5,000
5,000
-
-
2,000
2,000
-
-
50
50
-| |||106
67,095
66,057
1,144| |||**Balance**
**Movement in Resources**
**Balance**
**1.4.2021**
**Incoming**
**Outgoing**
**31.3.2022**
**£**
**£**
**£**
**£**
-
450
450
-| |||-
450
450
-| 82 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **13) Restricted Funds (** _**continued**_ **)** ## **d) Health & Wellbeing** |**Health & Wellbeing**|||||| |---|---|---|---|---|---| ||**Balance**|**Movement in Resources**||**Balance**|| ||**1.4.2021**|**Incoming**|**Outgoing**|**31.3.2022**|| ||**£**|**£**|**£**|**£**|| |Funded by:|||||| |**Nottingham City Council**|||||| |Sybil Levin Centre|2,658|-|221|2,437|| |**Active Partners Trust**|||||| |Best Foot Forward|-|6,130|6,130|-|| |**Nottinghamshire County Council**|||||| |Visiting Scheme – Grant Aid|-|16,870|16,870|-|| |Men in Sheds – Worksop & Blidworth – Grant Aid|-|8,190|8,190|-|| |Carers Demonstration Site|26|-|15|11|| |One Step at a Time|-|26,124|25,501|623|| |**Gedling Borough Council**|||||| |Men in Sheds – Day Brook|-|200|200|-|| |**Bassetlaw District Council**|||||| |Men in Sheds – Worksop|-|300|300|-|| |**General Donations/Fees/Fundraising**|||||| |Visiting Service Individuals|||||| |Visiting Service C- C S Court|-|45|45|-|| |Visiting Service - Arnold Clark Automobiles Ltd|-|5,000|5,000|-|| |Visiting Service – Fundraising|-|1,000|1,000|-|| |Christmas Cheer|-|256|256|-|| |Capital One – Christmas and Beyond|150|-|150|-|| |Connect Individuals|-|25,000|25,000|-|| |**General Donations/Fees/Fundraising**|||||| |Connect Individuals|-|161|161|-|| |Men in Sheds – individuals|-|83|83|-|| |Men in Shed Worksop - P Brammer|-|6,500|-|6,500|| |Men in Sheds – Asda Stores Ltd|-|200|200|-|| |**Friends of Ashfield Community Hospital**|||||| |Connect Hardship Fund||-|-|715|| ||715||||| |**Age UK**|||||| |Fit as a Fiddle|20|-|20|-|| |Walking Football – Football Association|-|833|576|257|| |Walking Football – Sport England|-|3,333|2,523|810|| |**The Skerritt Trust**|||||| |Sybil Levin Decorating|1,019|-|85|934|| |**Big Lottery Fund/Awards for All**|||||| |COVID-19 Emotional Support – Awards for All|-|3,333|3,333||-| |**Armed Forces Covenant Trust/Age UK**|||||| |Armed Forces Active Veterans|846|35,000|35,846|-|| |**The Veterans Foundation**|||||| |Veterans Visiting Service|-|8,750|8,750|-|| |**COVID 19 -Welfare Services**|||||| |Boots Charitable Trust – Dementia Services|-|2,500|2,500|-|| |**Sybil Levin Donations**|||||| |Sybil Levin Centre- Building|1,698|-|106|1,592|| 83 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **13) Restricted Funds (** _**continued**_ **)** ## **d) Health & Wellbeing(continued)** |**Health & Wellbeing(continued)**|| |---|---| |Funded by:
Grant Thornton
Yorkshire Building Society
Screwfix Foundation – Lighting/Taps
McCarthy & Stone – Security
The Skerritt Trust
Anonymous
The Percy Bilton Charity
The Robert McAlpine Trust
Sybil Levin Centre (High Sheriff ofNott’s Appeal)
Sybil Levin – Individuals
Sybil Levin - Warburtons
**Health & Wellbeing Total**|**Balance**
**Movement in Resources**
**Balance**
**1.4.2021**
**Incoming**
**Outgoing**
**31.3.2022**
**£**
**£**
**£**
**£**
39
-
39
-
25
-
25
-
4,750
-
250
4,500
169
-
10
159
2,000
-
500
1,500
8,000
-
2,000
6,000
1,000
-
250
750
1,551
-
389
1,162
11,674
-
7,720
3,954
-
200
200
-
-
3,000
3,000
-| ||36,340
153,008
157,444
31,904| ## **e) Core Services (inc. Merchandising Costs)** |**Age UK**
Bradbury House Building
**Nottingham City Council/Transact Grant**
Travel Plan
**General Donations**
Bradbury House Building
**Age UK in the East Midlands**
Work in the East Midlands
**Festival Fund**
Donations/Fundraising/Charges
**Core Services Total**
George Henry Francis Payling’s Charity
**Total Restricted Fund**|**Balance**
**Movement in Resources**
**Balance**
**1.4.2021**
**Incoming**
**Outgoing**
**31.3.2022**
**£**
**£**
**£**
**£**
5,740
-
5,740
-
5,060
-
5,060
-
111,593
-
111,593
-
14,428
1,430
1,430
14,428
2,225
-
-
2,225|**Balance**
**Movement in Resources**
**Balance**
**1.4.2021**
**Incoming**
**Outgoing**
**31.3.2022**
**£**
**£**
**£**
**£**
5,740
-
5,740
-
5,060
-
5,060
-
111,593
-
111,593
-
14,428
1,430
1,430
14,428
2,225
-
-
2,225| |---|---|---| ||139,046
1,430|123,823
16,653| ||56,360
221|2,918
53,663| |||| ||254,014
493,938|628,497
119,455| 84 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 14) Analysis of Net Assets Between Funds |**Restricted Funds**
Age UK – Building Resilience
Skerritt Trust - General
Skerritt Trust -Sybil Levin
Staying Put - Hardship Fund
Foundations Independent Living Trust – Gas Safe
Age UK East Midlands
High Sherriff of Nottinghamshire's Appeal Sybil Levin Centre
Age UK – Walking Football
Age UK – Emergency Housing Fund
Festival Fund
Sybil Levin Building
- The Skerritt Trust
- Anonymous
- The Percy Bilton Charity
- The Robert McAlpine Trust
McCarthy & Stone Camera
Sybil Levin Centre – Nottingham City Council
Sybil Levin Screwfix
Carers Demonstration Site
Notts County Council – One Step at a Time
P Brammer – Men in Shed Worksop
Connect Hardship Fund
George Henry Francis Payling’s Charity
**Restricted Funds at 31st March 2022**
**Designated Funds at 31st March 2022**
**Unrestricted Funds at 31st March 2022**
**Total Assets**|**Tangible**
**Fixed Assets**
**Net Assets**
**Total**
**£**
**£**
**£**
-
1,144
1,144
-
14,032
14,032
934
-
934
166
247
413
-
236
236
-
14,428
14,428
3,954
-
3,954
-
1,067
1,067
-
1,410
1,410
-
2,225
2,225
1,592
-
1,592
1,500
-
1,500
6,000
-
6,000
750
-
750
1,162
-
1,162
159
-
159
2,437
-
2,437
4,500
-
4,500
11
-
11
-
623
623
-
6,500
6,500
-
715
715
-
53,663
53,663| |---|---| ||23,165
96,290
119,455
1,337,942
1,337,942
185,140
1,098,139
1,283,279| ||208,305
2,532,371
2,740,676| Note: There is a United Direction in place and the George Henry Francis Payling’s Charity continues to have its individual charity status in line with its trust deed /legal document dated 26th June 2009 and that Age UK Nottingham & Nottinghamshire is the sole corporate Trustee of the Payling’s Charity. 85 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 15) Designated Funds |5) Designated Funds||||| |---|---|---|---|---| ||**Balance**|**Movement in**|**Transfers**|**Balance 31st**| ||**1st April 2021**|**Resources**|**between Funds**|**March 2022**| ||**£**|**£**|**£**|**£**| |**Employers Liability Fund**|40,000|(1,936)|1,936|40,000| |**Additional Staff Time Contingency**|34,528|(5,628)|5,628|34,528| |**Management Restructure Training & Staff Conference**|10,000|-|-|10,000| |**Health & Safety**|3,000|(1,487)|1,487|3,000| |The 2021/22 Eric Hallam Service Investment|146,253||(146,253)|-| |The 2022/23 Eric Hallam Service Investment|147,103|-|-|147,103| |The 2023/24 Eric Hallam Service Investment|154,458|-|7,723|162,181| |The 2024/25 Eric Hallam Service Investment|85,099|-|85,191|170,290| |The 2025/26 Eric Hallam Service Investment|-|-|53,339|53,339| |**Dementia Strategy**– SPECAL Evaluation & Development|-|(8,640)|43,640|35,000| |**Men in Sheds**|10,800|-|-|10,800| |Men in Sheds Blidworth|7,014|(7,014)|-|-| |Men in Sheds Worksop|6,162|-|-|6,162| |Men in Sheds – Governance Restructure|5,000|(5,000)|-|-| |**AUBD**– Website Development|-|-|25,000|25,000| |**Lease for City Centre Site – 10 years rent**|-|-|420,000|420,000| |**Income Generation Initiatives -**House Clearance|-|-|39,607|39,607| |**Sinking Funds–**Information Technology|25,592|(16,779)|23,667|32,480| |-Building|100,159|(68,873)|25,166|56,452| |-Vehicles|43,600|-|8,400|52,000| |-property Refurbishment|40,000|(10,284)|10,284|40,000| ||**858,768**|**(125,641)**|**604,815**|**1,337,942**| The employers’ liability fund is held to cover potential redundancy costs that may be incurred at the end of contracts/service level agreements. The additional staff time contingency is to cover any unexpected extra temporary work outside of the budget. We propose to have a staff conference during the next year. The Eric Hallam Service Investment Funds is income from a legacy which is designated for future service investment the logic being that this is the approximate annual amount that is the hardest to raise. The level of future annual amounts will increase to allow for inflation at a nominal 4%. Day care has reopened again after COVID but with fewer attendances, the development fund will cover shortfalls in income plus allow for the SPECAL method to be implemented. The Men in Sheds funds are to be available to support the reopening after COVID with anticipated lower income whilst numbers are built up again. The business directory website run by AUBD Ltd requires a refresh with the allocated designated funds to be used for this purpose. As the main City centre site was sold during the year, funds have been set aside to cover 10 years rent for a new City centre location for older people to access signposting and advice services. A designated fund has been allocated to support the set up of a new income generation initiative for House Clearances The sinking funds for Information Technology and vehicles are for the replacement of computer hardware and the Charities vehicles which will be spent as and when needed. There is a building sinking fund for the Charities owned properties to cover major repairs that are not routine maintenance such as replacing roofs etc. The sinking fund for property refurbishment covers any works needed to comply with lease agreements for buildings which are leased and any potential dilapidation costs that may be incurred when a lease comes to an end. 86 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 16) Cash Flow Statement Reconciliations |**a.**
**b.**|**Reconciliation of Net Income/(Expenditure) to Net Cash Flow from Operating Activities**
**The Group**
**The Charity**
**2022**
**£**
**2021**
**£**
**2022**
**£**
**2021**
**£**
**Net Income/(expenditure) for the year (as per the SOFA)**
**386,530**
**459,009**
**360,346**
**460,219**
Adjustments for:
Deduct Interest Income and Rent
(5,450)
(12,408)
(7,452)
(9,472)
Depreciation charges
86,690
94,267
86,213
93,795
(Gains)/losses on investments
493
(29)
493
(29)
Loss/(profit) on sale of fixed assets
(644,480)
(3,228)
(644,479)
(3,228)
(Increase)/Decrease in stocks
655
872
655
871
(Increase)/decrease in debtors
(62,196)
14,055
(32,598)
38,656
Increase/(decrease) in creditors
244,762
(765)
240,102
1,502
**Net cash provided by (used in) operating activities**
7,004
551,773
3,280
582,314
**Analysis of Cash and Cash Equivalents**
**The Group**
**The Charity**
**2022**
**£**
**2021**
**£**
**2022**
**£**
**2021**
**£**
Cash in Hand
1,458,533
1,458,533
2,331,374
1,445,498
Notice deposits (less than 3 months)
-
-
-
-
Overdraft facility repayable on demand
-
-
-
-
**Total cash and cash equivalents**
2,346,149
1,458,533
2,331,374
1,445,498|**Reconciliation of Net Income/(Expenditure) to Net Cash Flow from Operating Activities**
**The Group**
**The Charity**
**2022**
**£**
**2021**
**£**
**2022**
**£**
**2021**
**£**
**Net Income/(expenditure) for the year (as per the SOFA)**
**386,530**
**459,009**
**360,346**
**460,219**
Adjustments for:
Deduct Interest Income and Rent
(5,450)
(12,408)
(7,452)
(9,472)
Depreciation charges
86,690
94,267
86,213
93,795
(Gains)/losses on investments
493
(29)
493
(29)
Loss/(profit) on sale of fixed assets
(644,480)
(3,228)
(644,479)
(3,228)
(Increase)/Decrease in stocks
655
872
655
871
(Increase)/decrease in debtors
(62,196)
14,055
(32,598)
38,656
Increase/(decrease) in creditors
244,762
(765)
240,102
1,502
**Net cash provided by (used in) operating activities**
7,004
551,773
3,280
582,314
**Analysis of Cash and Cash Equivalents**
**The Group**
**The Charity**
**2022**
**£**
**2021**
**£**
**2022**
**£**
**2021**
**£**
Cash in Hand
1,458,533
1,458,533
2,331,374
1,445,498
Notice deposits (less than 3 months)
-
-
-
-
Overdraft facility repayable on demand
-
-
-
-
**Total cash and cash equivalents**
2,346,149
1,458,533
2,331,374
1,445,498| |---|---|---| ||
**Net Income/(expenditure) for the year (as per the SOFA)**
Adjustments for:
Deduct Interest Income and Rent
Depreciation charges
(Gains)/losses on investments
Loss/(profit) on sale of fixed assets
(Increase)/Decrease in stocks
(Increase)/decrease in debtors
Increase/(decrease) in creditors
**Net cash provided by (used in) operating activities**
**Analysis of Cash and Cash Equivalents**
Cash in Hand
Notice deposits (less than 3 months)
Overdraft facility repayable on demand
**Total cash and cash equivalents**|| |||7,004
551,773
3,280
582,314| |||**The Group**
**The Charity**
**2022**
**£**
**2021**
**£**
**2022**
**£**
**2021**
**£**
1,458,533
1,458,533
2,331,374
1,445,498
-
-
-
-
-
-
-
-| |||2,346,149
1,458,533
2,331,374
1,445,498| ## 17) Status of the Charity As a company limited by guarantee, in the event of it being wound up, every member is liable to contribute a sum not exceeding £1. There are no shares of any class either authorised or allotted. ## 18) Financial Activities of the Charity The financial activities shown in the consolidated statement includes those of the Charity’s subsidiaries, AUBD Limited and Age UK Notts Men in Sheds C.I.C. The following is a summary of the financial activities undertaken by Age UK Nottingham & Nottinghamshire: |

**Gross Incoming Resources**

Merchandising Costs

Fundraising Costs

Expenditure on Charitable Activities

Governance Costs

**Net Incoming/(Outgoing) Resources after Realised/Unrealised Gains on Investments**

Balance brought forward from previous year

**Total Funds carried forward**

George Henry Francis Payling’s Charity:
**Gross Incoming Resources**

Expenditure on Charitable Activities

Realised/Unrealised Gains/(Losses) on Investments

Net Incoming/(Outgoing) Resources after Realised/Unrealised Gains on Investments

Balance brought forward from previous year

**Total Funds carried forward**
|**2022**
**£**
**2021**
**£**
**2,750,287 **3,055,228
(144,814) (130,664)
(12,191) (18,832)
(2,195,813) (2,413,013)
(34,426) (30,119)
**363,043 **462,600
2,466,703
2,004,103
**2,829,746 **2,466,703
**221 **303
(2,425) (2,713)
(493) 29
**(2,697) **(2,381**)**
56,360
58,741
**53,663 **56,360|**2022**
**£**
**2021**
**£**
**2,750,287 **3,055,228
(144,814) (130,664)
(12,191) (18,832)
(2,195,813) (2,413,013)
(34,426) (30,119)
**363,043 **462,600
2,466,703
2,004,103
**2,829,746 **2,466,703
**221 **303
(2,425) (2,713)
(493) 29
**(2,697) **(2,381**)**
56,360
58,741
**53,663 **56,360| |---|---|---| |||2,466,703
303
(2,713)
29
(2,381**)**
58,741| |||56,360| 87 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## **19) Subsidiary Companies** |**Investments**
Age UK Local Trading Limited
AUBD Limited|**2022**
**£**
**2**
**90**
**92**|**2021**
**£**
-
90| |---|---|---| |||90| ## **AUBD Ltd Company Number 06393966** The Charity owns 90% of the issued ordinary share capital of AUBD Ltd, a company registered in England. The annual interest to be paid on the loan is 0.73% above base rate. All activities have been consolidated in the SOFA. The net profit is gifted to the Charity & VISAV, with the exception of funds needed as working capital within the trading company. A summary of the results of this subsidiary is shown below: |Turnover

Cost of Sales

**Gross Profit**
Administrative Expenses

Gifted to Age UK Nottingham and Nottinghamshire
**Net Profit/(Loss)**
The aggregate of the assets, liabilities and funds was:
Assets
Liabilities

Share Capital
Profit and Loss Account
**Funds**|**2022**
**£**
**126,299**
**7,121**
**119,178**
**88,713**
**-**
**30,465**
**5,852**
**(159,254)**
**100**
**(153,502)**
**(153,402)**|**2021**
**£**
134,460
8,072
126,388
108,798
-| |---|---|---| |||17,590| |||10,253
(191,187)
100
(181,034)
(180,934)| ## **Age UK Notts Men in Sheds Company Number 11722728** The Charity wholly owns the Age UK Notts Men in Sheds C.I.C, a company registered in England. All activities have been consolidated in the SOFA. The net profit is gifted to the Charity. A summary of the results of this subsidiary is shown below: |Turnover

Cost of Sales
**Gross Profit**
Administrative Expenses

Gifted to Age UK Nottingham and Nottinghamshire
**Net Profit/(Loss)**

The aggregate of the assets, liabilities and funds was:
Assets

Liabilities

Share Capital
Profit and Loss Account
**Funds**
|**2022**
**£**
**12 861**
**-**
**12,861**
**14,209**
**-**
**(1,348)**
**13,646**
**(18,225) **
**-**
**(4,579)**
**(4,579)**|**2021**
**£**
7,968
339
7,629
10,860
-| |---|---|---| |||(3,231)| |||
7,046
(10,277)
-
(3,231)| |||
(3,231)| 88 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 _Notes to the Financial Statements for the year ended March 2022 (continued)_ ## 20) Leasing Commitments At 31st March 2022, the group had commitments under non-cancellable operating leases as detailed below: |**2022**
**Land and Buildings **
**£ **
Payments due:
Within one year
**22,788 **
Within two to five years
**27,000 **
Over five years
**-**
**49,788**

Charge within the year
**49,320 **|**2021**
**Other Land and Buildings**
**£ £**
**37,272 **25,070
**42,323 **45,000
**-**
-
**79,595**
70,070
**41,051 **49,320|**Oher**
**£**
43,275
51,104
-| |---|---|---| |||94,379| |||49,606| ## 21) Trustees’ Remuneration and Expenses The Trustees received no remuneration during 2022 or 2021. Trustees’ expenses of £149 (2021: £100) were reimbursed during the year for the purchase of Trustee’s leaving gifts. ## 22) Pension Scheme The Group operates a defined contribution pension scheme. The pension charge for the period represents contributions payable by the Group to the scheme and amounted to £56,733 (2021: £72,674). ## 23) Related Party Transactions During the year the charity recharged management charges totalling £7,688 (2021: £12,972), rent £1,800 (2021: £4,800), salaries of £59,668 (2021: £70,930), loan interest of £2,002 (2021: £1,396) and other recharges of £4,068 (2021: £3,913) to AUBD Limited and received commission from AUBD Limited of £2,866 (2021: £3,111). During the year the charity recharged management charges totalling £nil (2021: £1,039) and other recharges of £nil (2021: £1,728) to Age UK Notts Men in Sheds C.I.C. and received from Age UK Notts Men in Sheds C.I.C a gift aided donation of £nil (2021: £nil). Included within amounts due from subsidiary undertakings and owed to the charity at year end was £141,404 (2021: £173,866) due from AUBD Limited and £10,035 (2021: £5,465) from Age UK Notts Men in Sheds C.I.C. 89 Age UK Nottingham & Nottinghamshire. Registered Charity No 1067881 Honorary Financial Adviser's Report Financial Review The Consolidated Stotement of Finonciol Activities ISOFAI on poge 65 shows that income was lower this year with total incoming resources for the year of £2,876,371 compared with £3,160,491 for the previous year, u decreose of 9 1. This decreose con be broken down as follows: Donations reduced by £297,063 - due to £76,397 one off COVID funding in 2020121 and lower legacy income Gronts and Service Agreements reduced by £495,360 - due to £362,569 one off COVID funding in 202012 1 and other fixed term funded service5 finishing Fee income reduced by £190,506 - due to the one off COVID service user paid for shopping service finishing in early 2021 Fundraising income being £19,150 lower Other income increased by £682,689 - this was mainly due to the £640,649 profit on disposal of Bradbury House Note - without the sale of Bradbury House incoming resources would have decreased by £966,809130.5 % I, during 2020121 £762,2 63 income related specifically to COVID was received compored to £19,490 during 2021122, this reduced funding was due to the Shopping service being time limited for one year and the bu5inesslfurlough grants finished early 2021. Within resources expended charitable expenditure decreased from £2,445,844 in 2020121 to £2,232,664 in 2020121 this wus mainly due to Doy Core remoining closed for 11 months ond the COVID specific services ceosed. Stoff Costs are the highest costs for the Chority, these costs reduced by £1 17,797 during 2 112 2 to a total £1,800,101. This reduction was mainly due to the closure of the Sybil Levin Day Care service with staff costs savings of £73,000, fixed term contracts coming to an end and reduced support staffing levels. The number of FTE employed by the charity reduced from 91 to 86 during the year also related to the day care closure. Income for the Trading Subsidiories decreosed by 2010 from £142,618 in 2020121 to £139,160 in 2021122. This decrease included a 60/0 reduction in business directory compony sales os we saw the impoct of COVID on businesses and Age UK Northomptor) set up their own directory with companies in their areo switching over to their site. Desplte this downturn in sales AUBD Ltd made a profit of £30,465 which enabled a further repayment to the Charity of part of the long-term loan. As the fundraising targets of £2 18,332 for 202 112 2 were achieved the 2021122 Eric Hallam Service Investment designoted fund of £146,253 was not required to be used therefore this hos been re- designated into future yeors of the 2023124 Eric Hollom Service Investment fund. 90 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Honorary Financiol Adviser's Report Finonciol Review continued With the sole of Brodbury House, a new designated fund has been set up to cover 10 years rental costs for a City Centre site where older people will be able to access information and signposting services. A totol £604,815 of unrestricted funds were deslgnoted to cover planned future expenditure. See note 15 on poge 86 for full detoils of oll the designated funds which total £1,33 7,942 ot 315t March 2022. The unrestricted surplus for 2021122 was £386,530 with on increose in free reserves to £1,098,139 see note 14 page 85 which is in line with our reserves policy see page 60. George Henry Franci5 Payling's Charity The work of the George Henry Francis Poyling's Chority is governed by the Trustees of Age UK Nottingham & Nottinghamshire under o scheme dated 26th June 2009. The object of the Charity is the relief of older people resident in the area of benefit. The area of benefit of the Charity is the area falling under the authority of Mansfield District Council. From the financial accounts, it can be seen that the total net assets of the charity on 31st March 2022 were £53,663 of which £52,424 were permanent endowments und £1,239 were expendable endowments. The charity made 72187 last yeorl grants to individuals who were resident in the District of Mansfield during the year 1st April 2021 to 31st March 2022 totalling £1,7851£2,116 during 20201211. 91 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 How Services are Funded Age UK Notts is groteful to o wide range of funders who contribute towards the costs of delivering our services to local older people. The following chart5 show how each activity area was funded during 2021122.. Advice Advocacy OVK 4eUKNth Parbmts 35% Irt( 49% Heath £87,051 Tntsts 15% Health & Wellbeing Housing 40 UK8 Cthr¢w P8rtr* N4eUK& ¢rthil Ma 24% G￿rt￿{kry- 8% 55% stthkny Sector 62% elQl.126 During the last financial year Age UK Notts had to generate funds to ensure all these services could continue. For the year, this totalled £188,180, we are grateful for the support of the following- Actons Solicitors Armed Forces Covenont Trust Active Portners Trust Arnold Clorke Automobiles Ltd AdvontO9e Sociol Enterprise C.l.C. Asdo Stores Ltd Age Englond Associotion Awards for All Age UK Ball L Age UK Derby & Derbyshire Bussetlaw District Council Srnart Meter Project Birkett J Age UK Leicester shire & Rutland Boots UK Ltd Smart Meter Project Boots Charitable Trust (The) Anonymous Brammer P Broxtowe Borough Council Business in the Community Copitol One CEMA Courtcs Department of He¢Jlth E.ON Energy Savings Trust IThel Experian Fahey J 92 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Football Association (The) NHS Bassetlaw CCG Freeths NHS Mansfield & Ashfield CCG Gas Safe Foundations Independent NHS Newark & Sherwood CCG Living Trust NHS Nottingham City CCG Sir John Eastwood Foundation (The) Gedling Borough Council NHS Nottingham North & Eost CCG Skerritt Trust (The) Geoff Ball (Stationary suppliers) NHS Nottingham West CCG Smart Energy GB in Cornmunities George Henry Franci5 Payling's NHS Rushcliffe CCG Sport England Charity Nottingham Citycare Partnership St. James's Place Foundation George Square Financial Nottingham City Council St. James's Place Wealth Management Nottingham Energy Partnership Monogement plc Rotheras Santijnder UK ÈEk Groy Trust (The) Nottingham Trent University St Marks Woodthorpe Hudson Wealth Monagement Ltd Nottingham University Hospitols Veterans Fund (The) Indian Community Associotion NHS Trust Worburtons Jessie Spencer Trust IThel Nollinghamshire County Council Worm Homes Fund J N Derbyshire Trust (The) Nolls County Footboll Club White Foundotion Choriloble Trust Jones 1986 Choritoble Trust (The) Notlinghomshire Heollhcore NHS (The) Lloyds Group (The) Trust N&G Securities Nott5. Police & Crime Commissioner National Lottery Community Fund PAPET (The Forman Hardy Holding51 (The) Nework & Sherwood District Council We also benefit from individuals who make donations & legacy income to the Charity. We have also worked hard to generate income via our charity shops and trading company activities. Without this income the Charity could not continue to provide these vital services to local older people. Terry Brown resigned from his Trustee post in September 2021, as o replacement Honorary Finonciol Adviser was not oppointed before 31st March 2022 this report has been produced by Michelle Elliott, Joint CEO M Elliot Michelle Elliott Joint CEO 93 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Reference and Administrative Details Registered Office: . The Sybil Levin Centre 577a Nuthall Road Cinderhill Nottingham NG8 6AD Telephone 0115 8440011 (Fax) 0115 8414460 Website www.ageuknotts.org.uk Social Media focebook.comlogeuknottS twitter.comlageuknotts instagram.comlageuknotts Email info@ageuknotts.org.uk Registered Charity No: 1067881 A company limited by guarantee- registration number 3455485 Our Advisers Group auditors Mazars LLP, Park View House, 58 The Ropewalk, Nottingham, NGI 5DW Group solicitor5 Freeths LLP, Cumberland Court, Mount Street, Nottinghom, NGI 6HH Group bankers CAF Bank Ltd, 25 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4TA Honorary Offices Royal Patron HRH The Prince of Wales KG KTGCB President Commonder Peter Moore RD, RNR, DL Life Vice-Presidents Nigel Cullen OBE TD DL luntil 24108120211 Pauleen Davies MBE (until 16108120211 Eric Edwords Joyce Hockett Sandra Worzynska Len Simmonds Anil Ghelani 94 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Our Directors, Trustees ond Officers The Directors of the Choritable Compony (the Chorityl, Age UK Nottingham & Nottinghamshire, ore its Trustees for the purpose of charity law. The Trustees and officers serving during the year land since the year-endl were as follows- Trustee5 and Dirertors Sheila Wright (Choir) (choir until 1510912021 resigned as Trustee 7103120221 Chris Dorkes (Choir from 161091202 11 (Vice Choir until 151091202 11 Graham Cox (Vice Chair from 16109120211 Terry Brown (Hon. Financial Adviserl (until 16109120211 Brian Burdus Diane Diocon Ifrom 16109120211 Brion Dirn5more Ilnterim appointed 1915120221 Malgorzata Faras Ifrom 161091202 11 Gemma Hopper (from 16109120211 Steven Hambleton Ilnterim appointed 1915120221 Helen Straw (appointed 16 Sept 21 and resigned 14 March 20221 In Attendance Michelle Elliott -Joint Chief Executive Di Trinder - Joint Chief Executive & Company Secretary (from October 20201 Non-Trustee Members Commonder Peter Moore RD, RNR, DL John Cockcroft Nigel Cullen (until 24108120211 Eric Edwards (until 4110120211 Janice Fox (until 181101202 11 Eileen Heppell (until 6109120211 Marge Morris Carole Rowley luntil 4110120211 Maxine Robinson Sandra Warzyn5ko Len Simmornds Finance and Audit Committee Terry Brown Trustee and Chair (until 16109120211 Graham Cox- Trustee Chris Dorkes - Trustee Michelle Elliott - Joint Chief Executive Di Trinder - Joint Chief Executive Lesley Fairclough Isenior Operations Manager IFinancell 95 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Subsidiary Companies AUBD Limited (Age UK Business Directory) A company limited by shares (Registration Number 063939661 Board of Directors Kat Coggon Andrew Sawford luntil 10111120211 Maria Cooke Company Secretary Mario Cooke Age UK Notts Men in Sheds C.l.C. A company limited by guarantee (Registration Number 117227281 Board of Directors P C Anderson (until 181101211 M Cooke (from 71101211 M Elliott Ilrom 71101211 D Ives (until 181101211 A Ormston luntil 181101211 A Stuart (until 181101211 M l Tinkler (until 81041211 D E Trinder (from 71101211 Compony Secretory M l Tinkler Iresigned 8th April 20211 Age UK Local Trading Limited A company limited by shores (Registration Number 030284101 Board of Directors Moria Cooke Michelle Elliott Di Trinder The George Henry Francis Payling's Charity Trustees and Directors The Trustees of Age UK Nottingham & Nottinghamshire (detailed above) 96 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881 Key Management Personnel (Executive Team) Maria Cooke Strategic Director Ilnnovation and Communications) Di Trinder Joint Chief Executive Michelle Elliott Joint Chief Executive Executive Team Age UK Nottingham & Nottinghamshire George Henry Francis Poyling's Charity Age UK Local Trading Ltd AUBD Ltd Age UK Notts Men in Sheds CIC 97 Age UK Nottingham & Noitinghamshire. Regisiered Chariiy No 1067881