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2020-12-31-accounts

Charity Registration No. 1067673 (England and Wales)

Charity Registration No. SC039866 (Scotland) Company Registration No. 03469653 (England and Wales)

ABILITYNET

(A COMPANY LIMITED BY GUARANTEE)

ANNUAL REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 DECEMBER 2020

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) LEGAL AND ADMINISTRATIVE INFORMATION

Trustees A Brooks – Chairman
U D Barnett
M Bernard
S Foxall (representing Microsoft Ltd)
P Jagger (representing The Information Technologists' Company)
K Kanodia
G Pedlingham
O Purcell
N Rumsey (representing IBM UK Ltd)
D Silverstone
S Woodhams
Patron Martha Lane Fox, Baroness Lane-Fox of Soho CBE
President David Livermore OBE
Vice President Roger Jefcoate CBE DL
Chief Executive Gary Moore
Secretary John Muscroft
Charity number
England and Wales 1067673
Scotland SC039866
Company number 03469653
Principal address Microsoft Campus
Thames Valley Park
Reading
RG6 1WG
Registered office Acre House
11-15 William Road
London
NW1 3ER
United Kingdom
Auditor HW Fisher LLP
Acre House
11-15 William Road
London
NW1 3ER
United Kingdom

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) LEGAL AND ADMINISTRATIVE INFORMATION

Bankers

Coutts & Co 440 The Strand London WC2R 0QS CCLA Investment Management Limited Senator House 85 Queen Victoria Street London EC4V 4ET Nationwide Building Society Kings Park Road Moulton Park Northampton NN3 6NW

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) CONTENTS

Page
Trustees' report 1 - 8
Statement of trustees' responsibilities 9
Independent auditor's report 10 - 12
Statement of financial activities 13 - 14
Balance sheet 15
Statement of cash flows 16
Notes to the financial statements 17 - 29

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

The Directors present their report and financial statements for the year ended 31 December 2020.

The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charity’s Memorandum and Articles of Association, applicable law and United Kingdom Accounting Standards including Statement of Recommended Practice (FRS 102), “Accounting and Reporting by Charities” (effective 1 January 2019).

Reference and administrative information

The charity is a company limited by guarantee registered in England and Wales under the number 03469653 at Companies House.

The charity is also registered with the Charity Commission in England and Wales under number 1067673 and with the Office of the Scottish Charity Regulator under number SC039866.

Directors

The Trustees, who are also directors for the purpose of company law, who served during the year and up to the date of signature of the financial statements, were:

A Brooks – Chairman U D Barnett M Bernard W J K Brown (retired 29 July 2020) S Foxall (representing Microsoft Ltd) P Jagger (representing The Information Technologists’ Company from 28 October 2020) K Kanodia G Pedlingham (appointed 29 April 2020) L Phillips (representing The Information Technologists’ Company until 28 October 2020) O Purcell N Rumsey (representing IBM UK Ltd) D Silverstone (appointed 29 April 2020) S Woodhams

None of the Directors has any beneficial interest in the company. All of the Directors are members of the company and guarantee to contribute £1 in the event of a winding up.

Chief Executive who served during the year:

G Moore

Related parties

These are set out in note 21.

Structure, governance and management

Governing Document

The organisation is a charitable company limited by guarantee, incorporated in the UK and registered as a charity in England and Wales and also in Scotland. The company was established under a Memorandum of Association, which created the objects and powers of the charitable company and is governed by its Articles of Association.

Trustee recruitment, appointment, training and induction

AbilityNet currently has eleven Trustees, who are also directors under company law; there are three Corporate Trustees being IBM (UK) Ltd, Microsoft Ltd and The Information Technologists’ Company which each appoint a representative to the Board; other Trustees are selected for a range of skills to support the existing or emerging needs of AbilityNet. When a vacancy occurs, potential candidates are interviewed by a panel of Trustees.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

Suitable individuals are briefed by the Chairman and Chief Executive before being proposed for appointment to the Board of Trustees. New Trustees receive a full briefing, including an induction pack containing the Memorandum and Articles, a copy of relevant policies with a glossary of terms and copies of minutes of previous meetings.

Management

The Chief Executive Officer is responsible for the charity’s overall day to day management reporting to the Board. Key strategic decisions are taken to the Board for approval and where appropriate a sub-committee is formed to consider anything that requires additional input or that needs resolution.

The Board of Directors (Trustees) are responsible for the overall strategic direction and sound financial practices within the charity. They hold Board meetings on a quarterly basis and receive a Monthly Business Update from the Chief Executive which includes management accounts, a report on progress to date and any notable events in the coming period.

The Chairman, as the representative of the Board, also maintains regular contact with the Chief Executive and, where necessary, secures agreement from the Board for urgent action, unless already empowered by the Board to make the necessary decision.

Senior Managers are invited to Board meetings to provide briefings on different aspects of the charity’s work. The Trustees provide advice and support to senior managers whenever appropriate, so that their expertise and insights can be used to benefit the charity.

The senior management team who served during the year were:

G Moore (Chief Executive Officer)

M Comerford (Human Resources)

P Dalton (Sales, appointed 6 October 2020)

D Dearden (Sales & Marketing and Accessibility)

A Low (Service Delivery)

J Muscroft (Finance) M Walker (Marketing & Portfolio)

Audit Committee

AbilityNet’s governance structure includes an Audit Committee which considers the financial conduct of the organisation and related risks.

During 2020 the AbilityNet Audit Committee was chaired by U D Barnett and met twice in the year. The Committee comprises four experienced Trustees as members and is attended by AbilityNet’s Finance Director and Chief Executive. It reports to the Board of Trustees at the next available Board meeting.

Remuneration Committee

The Remuneration Committee considers aspects of AbilityNet’s remuneration policy and the reward package of the Chief Executive. This committee is made up of four experienced Trustees and during 2020 was chaired by N Rumsey and met once.

Diversity & Equality

AbilityNet’s ambition is to provide an inclusive environment to encourage equal opportunities for its employees. We aim to deal with internal and external stakeholders and members of the public free from bias in an open and accessible way.

AbilityNet provides training to its employees (mandatory) and Trustees on Diversity and Equality to add to the cultural awareness and understanding of this subject throughout the organisation.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

The Board of Trustees agree the context and strategic direction in this area, supported by policies which underpin this across the charity. The aim is to educate employees of their obligations under the Equality Act 2010 so they act in accordance with its aims in their dealings with each other and with stakeholders of the organisation.

In 2020 AbilityNet achieved Disability Confident Leader status on 16 June 2020.

The Disability Confident scheme aims to help employers make the most of the opportunities provided by employing disabled people. It is voluntary and has been developed by employers and disabled people's representatives.

Safeguarding

AbilityNet is committed to enabling a safe and rewarding environment for its employees and volunteers. We have a Safeguarding policy to ensure everyone is treated properly and a Whistle-blowing policy so that people can raise any concerns they have confidentially.

A number of our employees and volunteers carry out roles that may mean they encounter people who are considered to be vulnerable. We carry out regular criminal record checks for those employees and volunteers engaged in such roles.

We review the information in our Safeguarding policy to ensure it is current and in line with best practice. The aim is to supplement the knowledge and understanding of our staff and volunteers, irrespective of their position. In this regard we monitor guidance from the Government and the Charity Commission and adapt our approach accordingly.

How our objectives deliver public benefit

We have referred to the Charity Commission’s general guidance on public benefit when reviewing our aims and objectives and in planning our future activities. In particular, the Trustees have considered how planned activities will contribute to the aims and objectives they have set. AbilityNet’s work benefits a wide range of organisations, including the voluntary sector, public and commercial organisations and individuals across the United Kingdom and elsewhere.

Our main objectives and activities and who we try to help are described in more detail below.

Objectives and activities

AbilityNet’s purpose is to enable a world of digital inclusion by supporting disabled and older people to achieve everything they can at work, in education or at home.

Our goal is to improve lives by recommending suitable technology to act as an enabler for those who need help. This has been particularly relevant in communities and homes during the Covid-19 coronavirus pandemic. We have still managed to provide support during this difficult time whilst following government guidelines on reducing the risk of transmission of the virus.

We are known for the combination of our breadth of services, deep expertise and insights, and for supporting a wide range of individual needs. Our staff and volunteers are experts who care and although our primary focus is the UK, our impact is global.

Some Facts about Disability

Per the core definition of disability in the Equality Act 2010, a person is considered to have a disability if they have a physical or mental impairment that has ‘substantial’ and ‘long term’ negative effects on their ability to carry out normal daily activities.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

[Source: Office for National Statistics: Labour Market status of disabled people dataset October to December 2020 & Outcomes for disabled people in the UK :2020]

[Source: Scope, the disability equality charity in England and Wales (registered charity no. 208231) : The Disability Price Tag 2019 report]

[Source: Papworth Trust – Facts & Figures 2018]

As more services move predominantly online, the potential for disadvantage rises in the case of users who struggle to use technology. We are the only UK charity reaching out to help this pan-disability group across the UK with our ambition to ensure the technology they use, or wish to use, is accessible, usable and inclusive.

How do we help?

We approach this in four ways:

Achievements and performance

Despite 2020 being an extremely challenging year operationally, the charity was able to deliver the following:

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

Our impact report for 2020 may be found here: https://abilitynet.org.uk/sites/abilitynet.org.uk/files/AbilityNet%20impact%20report%202020.pdf

AbilityNet seeks to highlight where digital exclusion is being experienced and provide support and knowledge to give individuals the skills to access online digital services as well as helping organisations make their services more accessible and inclusive.

AbilityNet does this through a range of ‘paid for’ assessment and accessibility services and directly through our free one-to-one services delivered mainly face-to-face by our skilled volunteers; however throughout the pandemic we have adapted our services to deliver our support remotely where this is feasible.

Our key areas to influence are:

  1. Encouraging the adoption of best practice in the design of accessible websites, mobile apps, systems and content across industry sectors by following and promoting the standards of Web Content Accessibility Guidelines (“WCAG”).

  2. Engaging with major technology companies to encourage them consistently to advance inclusion strategies in all their technologies and systems.

  3. Enabling disabled and older people to make effective use of digital technologies at home, in work and education.

  4. Stimulating organisations to provide a learning and enlightened environment for their IT and web design professionals that ultimately promotes digital inclusion in all of their system development.

During 2020 we delivered impact through AbilityNet’s services including: advice and information; accessibility; assessments; training; webinars, home support visits (before the pandemic was announced), remote technical support and via our events programme which we moved to online platforms as we adapted the method of delivering our service.

Our work with companies to optimise the accessibility of their websites and apps continues indirectly to help improve the digital experience of substantial numbers of users. Quantifying this remains problematic and thus we do not estimate it here.

We also had over 1,740,348 website users (compared with 926,000 in 2019) and over 78,100 engagements with our factsheets (up from 25,950 in 2019), which are free to download and provide advice and information about how computers and other digital technologies can help people with a range of conditions and impairments to achieve their goals.

Our estimate of the public benefit value of our free services delivered in 2020 under our revised measure is £1,333.5k versus £911.9k in 2019 (46.2% up year on year).

Assessment Services

During 2020 we continued delivering high quality assessments to students at our Disabled Student Allowance (DSA) centres and then by delivering them remotely after the Government’s pandemic restrictions stopped face to face assessments.

We were still able to demonstrate to disabled students improved ways of working with existing and new technologies to allow them to fully participate in their courses and provide tailored recommendations in a detailed report for them. We provided support to 2,468 students compared to 2,084 in the previous year.

We also provided face to face and remote workplace assessments for those with a disability or impairment to get into work or stay in work. This service provides employers and their disabled staff an end-to-end solution in helping identify any reasonable adjustments to their working environment as well as pertinent recommendations in the use of equipment and helpful training.

We helped 433 employees in various organisations with advice and recommendations to assist with their employment in 2020 compared with 709 in 2019, the noticeable decline being attributable to the Covid-19 pandemic and employees working from home.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

Accessibility Services

Organisations from across the public, private and third sectors sought our advice and recommendations to enable them to deliver their online content in an accessible and inclusive way to the widest possible audience.

We specialise in a range of advice and consultancy services covering strategy, audit, user test and accreditation, not only for traditional web services but also for tablet and mobile apps, responding to market demands from both clients and end users.

To that end we developed a Digital Accessibility Maturity Model enabling our clients to gauge the status of their own accessibility programmes in relation to making their online services accessible; the model also helps clients to devise and implement planned improvements.

Free Services

Advice and Information

We have continued to provide telephone support via our help line and information through our website which gives access to free factsheets, articles and blogs.

These resources provide a huge range of practical advice on the hardware and software adaptations available which can help improve specific conditions and are regularly updated by us with the latest advice. We saw increased demand for these resources since people were asked to stay and work at home during the pandemic.

Our support service handled 1,580 calls during 2020 (an increase of over 101% over 2019) with over 78,100 of our factsheets downloaded. We recorded over 1,737,300 page views of MyComputerMyWay - our comprehensive, easy-to-use guide to the accessibility options available for free on computers, tablets and mobiles (up 105% over 2019).

AbilityNet ITCanHelp

The IT Can Help programme helps both disabled and older people by providing IT support in their homes. During the pandemic we have adapted our support to deliver this remotely and it is delivered by a network of around 330 (approximately 10% up on 2019 at year end) volunteers across the UK. The service ranges from advice on installing equipment to diagnosing and fixing problems and providing training. In 2020 we provided support on 3,100 occasions to disabled and older people with their IT needs (up 12.7% over 2019).

Technology4Good Awards (T4G)

In September 2020 AbilityNet celebrated the 10[th] annual T4G awards, generously supported once again by BT. This year the event was held online and attracted interest and applications from a range of innovative technological solutions designed to improve lives. The 11 winners receive huge exposure and benefits by showcasing their innovation and excellence in technology and are chosen by an expert panel of judges from nominations received. Further information can be accessed at the www.tech4goodawards.com website.

TechShare Pro 2020

Due to Covid-19 restrictions, we held the 4[th] AbilityNet TechShare Pro conference this year online in November 2020. Coupled with arranging a 3 day event for the first time, this allowed us to reach a larger and much broader range of delegates than in previous years. The event was generously supported by Microsoft, Google, Barclays and Sony amongst others.

It was attended by a wide range of IT, accessibility, user experience and design professionals reaching a much bigger online and global audience than the traditional physical presence of a static conference facility.

The 2020 event featured participation from over 300 organisations and 122 speakers across 70 sessions. 75% of delegates said that they were more confident and 62% had greater knowledge of accessibility following the event.

Plans for the future

Our funding is derived principally from our chargeable services in Assessment services and Accessibility services and we see this continuing in 2021.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

Assessment services: underpinning our delivery of impact in this area are Workplace Assessments (WPA) for those in work or helping to get into work and DSA for those students in higher and further education. Our capability covers face to face, remote and telephone assessments to support employers and individuals.

The changing landscape in the educational arena is leading to the evolution of our service offering across higher education institutes to encompass a more holistic approach which considers other services like Accessibility.

Accessibility services will continue to provide our clients with a range of services for helping achieve on-line compliance and improving the accessibility of their web, mobile, tablet and application services. As technology evolves, so does best practice in development for accessibility. We continue to invest in recruitment and development of skilled expertise and in systems and processes to help them effectively support clients.

Review of financial position

AbilityNet reported a surplus of £562,172 for the year ended 31[st] December 2020 compared with a surplus of £65,634 for the year before.

As clients reacted to the growing economic uncertainty linked to Covid-19 coronavirus, the charity had a slower start than planned to its year between January and March 2020. As the widespread impact of Covid-19 came into focus, our expectations for 2020 turned quickly from a year of solid progress to one of financial loss and potential restructuring.

However, as the nation’s workforce and those in education moved into remote working, interest in our services and online webinars soared and our income streams recovered and grew steadily stronger as the year progressed. Our costs were muted, in part by the lack of travel by staff and volunteers.

Having used the Government’s Coronavirus Job Retention Scheme to navigate through the immediate impact of the first lockdown, we were able to bring staff back fully into paid work relatively quickly.

The second half of our year recorded strong revenues in our chargeable services of accessibility and DSA education services offset to some degree by reduced demand for our workplace assessments impacted by the long period that clients’ employees were working from home.

We were able to successfully move our T4G and TechShare Pro events online thanks to continued support from BT, Microsoft, Google, Barclays and Sony, whilst highlighting innovation and good practice across a range of sectors.

We were able to deliver an impressive growth in the public benefit value from our free services impact with demand for services increasing as the pandemic unfolded during the year.

Our staff engagement and client feedback has remained positive despite the uncertainty that the events of 2020 have had across many aspects of our lives.

Our employees have responded magnificently to the many challenges of the last year and helped sustain and grow the charity during this period. On behalf of the Trustees, I would like to record my thanks to them for their exceptional dedication, sacrifices and outstanding achievements in this most challenging year.

Reserves policy

The charity has an ambition in the medium to longer term to provide six months’ cover of the charity’s day to day average running costs. As at 31[st] December 2020 Unrestricted Reserves (excluding Fixed Assets) stood at £1,192,085 versus £598,242 from the prior year, providing around 3.0 months’ cover of an average of our last 3 month’s operating costs.

The Board remains committed to strengthening our reserves and working towards attaining the objective set in the policy.

Risk factors

The Directors have considered the risks to which the charity is exposed and have established monitoring processes to understand and mitigate those risks.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) TRUSTEES' REPORT

FOR THE YEAR ENDED 31 DECEMBER 2020

The Directors feel that the dominant risks facing the charity in 2021 continue to come from the pandemic:

The Directors note that as legislation and cultural adoption around equality gains more traction, the market for advisory services continues to expand. This opportunity also brings with it more competition for skilled talent.

Strategic and shorter-term plans are reviewed on a regular basis and funding is obtained from a range of sources. We have in place internal procedures to control our expenditure and the delivery of our services. Risk management forms an integral part of the management process.

Disclosure of information to auditors

Each of the Directors has confirmed that there is no information of which they are aware which is relevant to the audit, but of which the auditors are unaware. They have further confirmed that they have taken appropriate steps to identify such relevant information and to establish that the auditors are aware of such information.

Auditors

The auditors, HW Fisher LLP, are deemed to be reappointed under section 487(2) of the Companies Act 2006.

On behalf of the board of Directors

Alan Brooks

Chairman

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ABILITYNET (A COMPANY LIMITED BY GUARANTEE) STATEMENT OF TRUSTEES' RESPONSIBILITIES

FOR THE YEAR ENDED 31 DECEMBER 2020

The trustees, who are also the directors of AbilityNet for the purpose of company law, are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company Law requires the Board to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that year.

In preparing these financial statements, the Board are required to:

The Board are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006 (as amended). They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) INDEPENDENT AUDITOR'S REPORT

TO THE BOARD OF ABILITYNET

Opinion

We have audited the financial statements of AbilityNet (the ‘charity’) for the year ended 31 December 2020 which comprise the statement of financial activities, the balance sheet, the statement of cash flows and the notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice) .

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The Board are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the d irectors ' r eport included within the trustees' r eport.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) INDEPENDENT AUDITOR'S REPORT (CONTINUED)

TO THE BOARD OF ABILITYNET

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 and the Charities Accounts (Scotland) Regulations 2006 (as amended) require us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the s tatement of trustees r esponsibilities, the trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

We have been appointed as auditor under section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and under the Companies Act 2006 and report in accordance with the Acts and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below .

As part of our planning process:

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) INDEPENDENT AUDITOR'S REPORT (CONTINUED)

TO THE BOARD OF ABILITYNET

The key procedures we undertook to detect irregularities including fraud during the course of the audit included:

Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have detected some material misstatements in the financial statements even though we have properly planned and performed our audit in accordance with auditing standards. The primary responsibility for the prevention and detection of irregularities and fraud rests with the trustees of the charity.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: http s ://www.frc.org.uk/ auditorsresponsibilities. This description forms part of our auditor's report.

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006 and to the regulation 10 of the Charities Accounts (Scotland) Regulations 2006. Our audit work has been undertaken so that we might state to the charitable company's members and trustees those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company, the charitable company’s members as a body, and the charitable company’s trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Andrew Rich (Senior Statutory Auditor) for and on behalf of HW Fisher LLP

Chartered Accountants Statutory Auditor Acre House 11-15 William Road London NW1 3ER United Kingdom .........................

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT

FOR THE YEAR ENDED 31 DECEMBER 2020

Current financial year

Unrestricted
funds
2020
Notes
£
Income and endowments from:
Voluntary income
3
512,878
Charitable activities
4
4,302,044
Investments
5
2,272
Other income
6
36,372
Total income
4,853,566
Expenditure on:
Charitable activities
IT solutions for disabled people
7
4,296,368
Total charitable expenditure
4,296,368
Net income for the year/
Net movement in funds
557,198
Fund balances at 1 January 2020
693,809
Fund balances at 31 December 2020
1,251,007		 Restricted
funds
2020
£
30,006
-
-
-
30,006
25,032
25,032
4,974
2,824
7,798		 Total
2020
£
542,884
4,302,044
2,272
36,372
4,883,572
4,321,400
4,321,400
562,172
696,633
1,258,805		 Total
2019
£
442,227
3,995,267
5,696
279
4,443,469
4,377,835
4,377,835
65,634
630,999
696,633

The statement of financial activities includes all gains and losses recognised in the year.

All income and expenditure derive from continuing activities.

The statement of financial activities also complies with the requirements for an income and expenditure account under the Companies Act 2006.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) STATEMENT OF FINANCIAL ACTIVITIES (CONTINUED) INCLUDING INCOME AND EXPENDITURE ACCOUNT

FOR THE YEAR ENDED 31 DECEMBER 2020

Prior financial year

Unrestricted
funds
2019
Notes
£
Income and endowments from:
Voluntary income
3
442,227
Charitable activities
4
3,995,267
Investments
5
5,696
Other income
6
279
Total income
4,443,469
Expenditure on:
Charitable activities
IT solutions for disabled people
7
4,376,911
Total charitable expenditure
4,376,911
Net income for the year/
Net movement in funds
66,558
Fund balances at 1 January 2019
627,251
Fund balances at 31 December 2019
693,809		 Restricted
funds
2019
£
-
-
-
-
-
924
924
(924)
3,748
2,824		 Total
2019
£
442,227
3,995,267
5,696
279
4,443,469
4,377,835
4,377,835
65,634
630,999
696,633

The statement of financial activities includes all gains and losses recognised in the year.

All income and expenditure derive from continuing activities.

The statement of financial activities also complies with the requirements for an income and expenditure account under the Companies Act 2006.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) BALANCE SHEET

AS AT 31 DECEMBER 2020

2020
Notes
£
Fixed assets
Tangible assets
12
Current assets
Debtors
13
734,488
Cash at bank and in hand
1,857,583
2,592,071
Creditors: amounts falling due within one year
15
(1,368,879)
Net current assets
Total assets less current liabilities
Creditors: amounts falling due after more than
one year
17
Net assets
Income funds
Restricted funds
18
Unrestricted funds		 2019
£
£
58,896
557,244
1,470,191
2,027,435
(1,375,641)
1,223,192
1,282,088
(23,283)
1,258,805
7,798
1,251,007
1,258,805		 £
95,566
651,794
747,360
(50,727)
696,633
2,824
693,809
696,633

28th April 2021 The financial statements were approved by the Board on .........................

.............................. Alan Brooks Trustee

Company Registration No. 03469653

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) STATEMENT OF CASH FLOWS

FOR THE YEAR ENDED 31 DECEMBER 2020

Notes
Cash flows from operating activities
Cash generated from operations
22
Investing activities
Purchase of tangible fixed assets
Proceeds on disposal of tangible fixed assets
Investment income received
Net cash used in investing activities
Financing activities
Payment of obligations under finance leases
Net cash (used in)/generated from financing
activities
Net increase in cash and cash equivalents
Cash and cash equivalents at beginning of year
Cash and cash equivalents at end of year		 2020
£
(4,051)
-
2,272
(26,893)		 £
416,064
(1,779)
(26,893)
387,392
1,470,191
1,857,583		 2019
£
(91,988)
1,268
5,696
72,315		 £
353,871
(85,024)
72,315
341,162
1,129,029
1,470,191

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 DECEMBER 2020

1 Accounting policies

Charity information

AbilityNet is a private company limited by guarantee incorporated in England and Wales. The principal address is Microsoft Campus, Thames Valley Park, Reading, RG6 1WG, United Kingdom.

1.1 Accounting convention

The financial statements have been prepared in accordance with the charity's Memorandum and Articles of Association, the Companies Act 2006, the Charities and Trustee Investment (Scotland) Act 2005, the Charities Accounts (Scotland) Regulations 2006 (as amended) and "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019)". The charity is a Public Benefit Entity as defined by FRS 102.

The financial statements are prepared in sterling , which is the functional currency of the charity. Monetary a mounts in these financial statements are rounded to the nearest £.

The Charity meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

1.2 Going concern

The Trustees have considered the effect of the Coronavirus (Covid-19) outbreak on the Charity during 2020 and the resulting trend towards remote working has considerably increased the interest in the charity’s services, resulting in a large surplus in the current year. This increase in income has continued and is expected to be sustained. The Trustees are satisfied the Charity remains in robust health to continue as a going concern for a period of at least twelve months from the date of approval of these financial statements .

Therefore a t the time of approving the financial statements, the Board have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3 Charitable funds

Unrestricted funds are available to spend on activities that further any of the purposes of the Charity.

Designated funds are donations where the donor has not specified a use, but the trustees have allocated these donations to specific projects being undertaken by the Charity.

Restricted funds are donations which the donor has specified are to be solely used for particular areas of the Charity’s work or for specific projects being undertaken by the Charity.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

1 Accounting policies

(Continued)

1.4 Incoming resources

All incoming resources are included in the statement of financial activities when the Charity is entitled to the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular categories of income:

Voluntary resources are included in the statement of financial activities when the Charity is entitled to the income and the amount can be quantified with reasonable accuracy.

The value of services provided by volunteers has not been included in these financial statements.

Intangible income (such as rent-free accommodation) is included where a third party is bearing the cost of supplying the resources and the resources can be valued with reasonable accuracy.

Investment income is included when receivable.

Incoming resources from charitable trading activities are accounted for when earned.

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Charity; this is normally upon notification of the interest paid or payable by the Bank.

Government grants are recognised at the fair value of the amount received or receivable when there is reasonable assurance that the grant conditions will be met and the grants will be received. T he charity has received grants under the Coronavirus Job Retention Scheme. The scheme is designed to compensate for staff costs, so amounts received or receivable are recognised in the income statement as part of other operating income over the same period as the costs to which they relate. Government grants are accounted for under the accrual model.

1.5 Resources expended

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably.

Expenditure on charitable activities includes the costs of the delivery of its activities and services for its beneficiaries.

All support costs are allocated to the one charitable activity of IT solutions for disabled people.

1.6 Tangible fixed assets

Tangible fixed assets are stated at cost less depreciation. Depreciation is provided at rates calculated to write off the cost less estimated residual value of each asset over its expected useful life, as below.

A full year's charge is not accounted for in the year of acquisition. Instead, the depreciation charge is time apportioned based on the month of purchase of the tangible fixed asset.

Assessment assets On a straight line basis over their estimated life of 1-3 years. Office equipment On a straight line basis over their estimated life of 1-3 years

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in net income/(expenditure) for the year.

1.7 Cash and cash equivalents

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

1 Accounting policies

(Continued)

1.8 Financial instruments

The charity has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

1.9 Employee benefits

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.10 Leases

Leases are classified as finance leases whenever the terms of the lease transfer substantially all the risks and rewards of ownership to the lessees. All other leases are classified as operating leases.

Assets held under finance leases are recognised as assets at the lower of the fair value of the assets at the date of inception and the present value of the minimum lease payments. The related liability is included in the balance sheet as a finance lease obligation. Lease payments are treated as consisting of capital and interest elements. The interest is charged to net income/ (expenditure) for the year so as to produce a constant periodic rate of interest on the remaining balance of the liability.

1.11 Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered and provision for bad and doubtful debts.

Prepayments are valued at the amount prepaid net of any trade discounts due.

1.12 Creditors and provisions

Creditors and provisions are recognised where the Charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

1.13 Foreign exchange

Transactions denominated in foreign currencies are recorded at the rate ruling at the date of the transaction.

Monetary assets and liabilities denominated in foreign currencies are translated into sterling at the rates of exchange ruling at the balance sheet date. All differences are included in net incoming resources.

2 Critical accounting estimates and judgements

In the application of the charity’s accounting policies, the Board are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

2 Critical accounting estimates and judgements

(Continued)

The Trustees are required to make estimates in respect of intangible income and depreciation rates.

Intangible income is one of the key accounting estimate included within the financial statements. Further details for intangible income and its measurement can be seen in note 1.4 and note 3.

The basis of depreciation estimates is given within the tangible fixed assets accounting policies above (see policy 1.6).

3 Voluntary income

Unrestricted
Restricted
funds
funds
2020
2020
£
£
Donations received
127,966
30,006
Intangible income
203,607
-
Fundraising income
181,305
-
512,878
30,006
Donations received
The Patrick & Helena Frost Foundation
5,000
-
Access to Work workplace contributions
13,795
-
IBM UK Charitable Trust
50,000
-
Ofenheim & Cinderford Charitable Trust
4,500
-
The George And Esme Pollitzer Charitable Settlement
-
-
Individual donations
3,802
-
The Hunter Foundation
-
17,500
AbilityNet Volunteer Conference - Hands Free Computing
-
-
National Lottery Awards
7,500
-
Other
43,369
12,506
127,966
30,006		 Total
Unrestricted
funds
2020
2019
£
£
157,972
36,351
203,607
290,506
181,305
115,370
542,884
442,227
5,000
7,500
13,795
6,665
50,000
-
4,500
4,500
-
10,000
3,802
4,108
17,500
-
-
2,000
7,500
-
55,875
1,578
157,972
36,351		 Total
Unrestricted
funds
2020
2019
£
£
157,972
36,351
203,607
290,506
181,305
115,370
542,884
442,227
5,000
7,500
13,795
6,665
50,000
-
4,500
4,500
-
10,000
3,802
4,108
17,500
-
-
2,000
7,500
-
55,875
1,578
157,972
36,351
442,227
7,500
6,665
-
4,500
10,000
4,108
-
2,000
-
1,578
36,351

Intangible income comprises primarily free office facilities, software and services as well as equipment. The donors and the nominal values of their donations were:

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

3
Voluntary income
Intangible income
IBM
Microsoft
BT
Google
Supplier software donations and client support for AbilityNet
event
Free Software
The Information Technologists' Company
Other
Fundraising income
Comptia Member Services
The Atkin Foundation
TechShare Pro
Tech4Good		 46,667
50,000
-
93,845
2,000
10,695
-
400
203,607
-
5,000
130,972
45,333
181,305		 -
-
-
-
-
-
-
-
-
-
-
-
-
-		 (Continued)
46,667
70,000
50,000
50,000
-
50,000
93,845
44,330
2,000
69,395
10,695
-
-
1,831
400
4,950
203,607
290,506
-
1,875
5,000
5,000
130,972
72,188
45,333
36,307
181,305
115,370		 (Continued)
46,667
70,000
50,000
50,000
-
50,000
93,845
44,330
2,000
69,395
10,695
-
-
1,831
400
4,950
203,607
290,506
-
1,875
5,000
5,000
130,972
72,188
45,333
36,307
181,305
115,370
290,506
1,875
5,000
72,188
36,307
115,370

4 Charitable activities

IT solutions for
IT solutions for
disabled
disabled
people
people
2020
2019
£
£
Fees from services provided 4,302,044
3,995,267

5 Investments

Interest receivable

Unrestricted Unrestricted
funds funds
2020 2019
£ £
2,272 5,696

ABILITYNET

(A COMPANY LIMITED BY GUARANTEE)

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

6 Other income

Unrestricted Unrestricted
funds funds
2020 2019
£ £
Other income - 279
CJRS government grant 36,372 -
36,372 279

During the year, £ 36,372 , (2019: £nil) was received under the CJRS as a government grant.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

7 Charitable activities

Staff costs
Depreciation and impairment
Equipment and direct project costs
Staff development and recruitment
Professional membership
Rent and rates
Telephone
Motor expenses
Travel and subsistence
Printing and postage
Office facilities and services
Connectivity costs
Miscellaneous expenses
Advertising and PR
Consultancy
Irrecoverable VAT
Insurance
Share of support costs (see note 8)
Share of governance costs (see note 8)
Analysis by fund
Unrestricted funds
Restricted funds		 2020
£
2,923,876
7,663
161,545
12,939
5,359
186,985
5,569
10,861
8,632
2,329
203,607
44,062
12,173
21,217
74,221
2,204
480
3,683,722
621,230
16,448
4,321,400
4,296,368
25,032
4,321,400		 2019
£
2,829,281
19,571
133,554
14,450
4,711
173,840
4,200
34,655
75,640
755
290,506
40,200
12,392
22,960
86,808
2,773
-
3,746,296
616,827
14,712
4,377,835
4,376,911
924
4,377,835

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

8 Support costs

Support costs
Governance
costs
£
£
Staff costs
447,209
-
Depreciation
33,058
-
Staff development and
recruitment
12,744
-
Insurance
15,020
-
Bank charges
2,942
-
Netsuite charges
22,179
-
Irrecoverable VAT
857
-
Legal and professional fees
231
-
Other support costs
86,990
-
Audit fees
-
16,448
621,230
16,448
Analysed between
Charitable activities
621,230
16,448		 2020
Support costs
Governance
costs
£
£
£
447,209
429,564
-
33,058
20,390
-
12,744
20,288
-
15,020
13,271
-
2,942
4,010
-
22,179
22,179
-
857
736
-
231
800
-
86,990
105,589
-
16,448
-
14,712
637,678
616,827
14,712
637,678
616,827
14,712		 2019
£
429,564
20,390
20,288
13,271
4,010
22,179
736
800
105,589
14,712
631,539
631,539

The Charity identifies all costs associated with its support and governance functions and allocates them entirely to the one charitable activity of IT solutions for disabled people.

9 Board

None of the Board (or any persons connected with them) received any remuneration during the year, and no trustee claimed expenses during the year. In 2019, 2 t rustees were reimbursed a total of £288 for travelling and stationery expenses .

10 Pension and other post-retirement benefit commitments

The Charity operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the Charity in an independently administered fund. The pension cost charge represents contributions payable by the charity to the fund.

Contributions payable by the company for the year were £109,351 (2019: £103,417).

The expense has been allocated to unrestricted expenditure on the same basis as wages and salaries.

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

11 Employees

The average monthly number of employees during the year was:

IT solutions for disabled people
Support staff
Total
Employment costs
Wages and salaries
Social security costs
Other pension costs		 2020
Number
58
8
66
2020
£
3,056,996
204,738
109,351
3,371,085		 2019
Number
53
8
61
2019
£
2,970,735
184,693
103,417
3,258,845

The key management personnel of the Charity comprise the senior management team as detailed in the trustees’ annual report.

The total amounts of employee emoluments received by the senior management team were £498,664 (2019: £430,346). The highest paid member of the senior management team received emoluments of £113,759 (2019: £113,019).

The number of employees whose annual remuneration was £60,000 or more were:

2020 2019
Number Number
£60,000 to £70,000 2 2
£70,000 to £80,000 - 1
£80,000 to £90,000 1 -
Over £100,000 2 2

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

12
Tangible fixed assets
Assessment
assets
Office
equipment
£
£
Cost
At 1 January 2020
147,206
167,253
Additions
-
4,051
Disposals
(8)
(2,712)
At 31 December 2020
147,198
168,592
Depreciation and impairment
At 1 January 2020
135,044
83,849
Depreciation charged in the year
7,663
33,058
Eliminated in respect of disposals
(8)
(2,712)
At 31 December 2020
142,699
114,195
Carrying amount
At 31 December 2020
4,499
54,397
At 31 December 2019
12,162
83,404		 Total
£
314,459
4,051
(2,720)
315,790
218,893
40,721
(2,720)
256,894
58,896
95,566

The net book value of fixed assets held under finance lease at the year end is £ 47,867 (201 9 : £ 74,801 ).

13
Debtors
Amounts falling due within one year:
Trade debtors
Other debtors
Prepayments and accrued income
14
Finance lease commitments
Future minimum lease payments due under finance leases:
Within one year
Within two and five years		 2020
£
524,810
32,594
177,084
734,488
2020
£
27,444
23,283
50,727		 2019
£
438,443
32,456
86,345
557,244
2019
£
26,893
50,727
77,620

Finance lease payments represent payments made by the Charity for the acquisition of tangible fixed assets. The term is for 36 months. Payments are made monthly with an effective interest rate of 2.77%

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

15 Creditors: amounts falling due within one year

Obligations under finance leases
14
Other taxation and social security
Trade creditors
Other creditors
Accruals and deferred income
Deferred income
Balance as at 1 January 2020
Amount released to income
Amount deferred in the year
Balance as at 31 December 2020		 2020
£
27,444
227,756
124,050
36,482
953,147
1,368,879
2020
£
836,184
(780,615)
785,005
840,574		 2019
£
26,893
233,412
112,004
32,743
970,589
1,375,641
2019
£
757,824
(587,601)
665,961
836,184

16 Deferred income

Deferred income consists of service agreements invoiced in advance of the service being provided.

17 Creditors: amounts falling due after more than one year

2020 2019
£ £
Obligations under finance leases 14 23,283 50,727

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

18 Restricted funds

The income funds of the charity include restricted funds comprising the following movements on donations and grants given on trust for specific purposes:

Balance at
1 January 2019
£
WCIT
3,748
IT can help
-
3,748		 Resources
expended
Balance at
1 January 2020
£
£
(924)
2,824
-
-
(924)
2,824		 Movement in funds
Incoming
resources
Resources
expended
Balance at
31 December
2020
£
£
£
-
-
2,824
30,006
(25,032)
4,974
30,006
(25,032)
7,798

Restricted Grants received in the previous year from WCIT were for use to help fund tech demo days. Due to Covid-19 government restrictions, there was no activity in the year.

Restricted income received in the year for AbilityNet’s IT Can Help service enabled the provision of free IT support to older people and people with disabilities of any age.

19 Analysis of net assets between funds

Unrestricted
funds
2020
£
Fund balances at 31
December 2020 are
represented by:
Tangible assets
58,896
Current assets/(liabilities)
1,215,394
Long term liabilities
(23,283)
1,251,007		 Restricted
funds
2020
£
-
7,798
-
7,798		 Total
Unrestricted
funds
2020
2019
£
£
58,896
95,566
1,223,192
648,970
(23,283)
(50,727)
1,258,805
693,809		 Restricted
funds
2019
£
-
2,824
-
2,824		 Total
2019
£
95,566
651,794
(50,727)
696,633

20 Operating lease commitments

At the reporting date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

Within one year
Between two and five years		 2020
£
100,495
344
100,839		 2019
£
116,424
61,063
177,487

ABILITYNET (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 DECEMBER 2020

21 Related party transactions

The related parties during the year were as follows:

Trustees:

N Rumsey is a representative of IBM and an employee.

P Jagger is an employee of IBM and is a representative and member of The Information Technologists' Company.

S Foxall is a representative and employee of Microsoft Limited.

A Brooks is Liveryman of The Information Technologists' Company.

L Phillips is Liveryman and Court Assistant of The Information Technologists’ Company.

Senior Management Team:

G Moore is a Court Assistant of the Information Technologists’ Company. He is also a Trustee of the WCIT Charity, where he chaired the Grants Committee until 22nd September 2020.

D. Dearden is a director of ClearTalent Limited. During the year amounts paid to ClearTalent Limited amounted to £3,600 for license fees in 2020 and £17,550 for 2021 (2019: £17,550) and £8,450 for development costs (2019: £3,600). Amounts received from ClearTalent were nil (2019: nil) and from end license users £3,600 in 2020 and £19,500 for 2021 (2019: £19,500).

22
Cash generated from operations
Surplus for the year
Adjustments for:
Investment income recognised in statement of financial activities
Depreciation and impairment of tangible fixed assets
Movements in working capital:
(Increase)/decrease in debtors
(Decrease)/increase in creditors
Cash generated from operations
23
Analysis of changes in net funds
At 1 January 2020
£
Cash at bank and in hand
1,470,191
Obligations under finance leases
(77,620)
1,392,571		 2020
2019
£
£
562,172
65,634
(2,272)
(5,696)
40,721
39,961
(177,244)
180,797
(7,313)
73,175
416,064
353,871
Cash flows
At 31 December
2020
£
£
387,392
1,857,583
26,893
(50,727)
414,285
1,806,856