2021-03-31-accounts

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Mind in Harrow

Registered Charity Number 1067480 Registered Company Number 03351324

& Financial Statements Year Ended 31 March 2021

TRUSTEES’ ANNUAL REPORT

Legal and Administrative Information	3
Chair’s Report	4
Our Vision, Mission, Values, & Strategic Priorities	5
Our Services and Organisational Achievements	6-12
& Performance
Delivering Public Benefit	13
COVID-19 impact	14-15
Strategic Priorities - Achievements and	13-21
Performance
Structure, Governance & Management	16-19
Acknowledgements – Funders & Partners	20
Financial Review	21-23
Approval	23
AUDITED ACCOUNTS
Statement of Trustees’ Responsibilities	24
Report of the Auditors	25-26
Statement of Financial Activities	27-28
Balance Sheet	29
Statement of Cash Flows	30
Notes to the Accounts	31-46

LEGAL and ADMINISTRATIVE

Name:

Mind in Harrow

Company Number:	3351324
Charity Number:	1067480
Principal Address:	132-134 College Road
	Harrow
	Middlesex HA1 1BQ
Trustees:		Appointed
	Jillian Anderson	08/03/2021
	Kanchan Desai	08/03/2021
	Abdullahi Fido	09/11/2020
	Neelam Farzana	08/03/2021
	Neema Jagatia, Treasurer	04/12/2018
	Joanne Norman, Chair	10/05/2021
	Robert Pender	07/04/2021
	Colin Powell	13/09/2021
	Komal Raja	13/09/2021
	Hansraj Shah	04/12/2013
	Tasneem Shikoh	13/09/2021
		Resigned
	Amy Broddle	16/09/2020
	Heather Hannan	26/05/2021
	Katharine McIntosh	01/04/2020
	Jaishree Mistry	09/03/2021
	Bhavesh Parmar	11/03/2021
	Alpa Raja	02/03/2021
	Katherine Saminaden	31/12/2020
Co-options:	Raymond Bannerman, Harrow User Group
	Michael Keane (to September 2021)
	Leroy Rose, Harrow User Group
	Kanwal Toor (to November 2020)
Company Secretary:	Mark Gillham	resigned 31/08/2021
	Ruth Catty	appointed 31/08/2021
Senior Management	Team
Mark Gillham	Chief Executive (to August 2021)
Sona Barbosa	Service Manager
Deniz Csernoklavek	Service Manager
Ruth Catty	Finance & Operations Manager
Auditors:	Goldwins Limited
	75 Maygrove Road, West Hampstead, London NW6 2EG
Bankers:	HSBC
	Harrow Branch, 26-28 St Ann’s Road, Harrow HA1 1LA
Solicitors:	Bates Wells, 10 Queen Street Place, London EC4R 1BE

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

CHAIR'S REPORT

The context of COVID-19 has dominated the charity’s operations throughout the 2020-21 year, as the impact of the pandemic was felt across the world. Mind in Harrow moved swiftly to transform its service delivery, with staff and volunteers working from home, and to focus its support on the most vulnerable in our communities. Staff volunteers and trustees managed with extraordinary resilience, and we were grateful for the support of voluntary sector and statutory partners through these difficult times. Our funders, donors and supporters responded with flexibility and generosity, and we were able to enhance and expand our offer so that we could reach wider and appropriately through new and responsive channels.

Our core services have continued, with increased numbers of calls to our helpline, and our team making pro-active contacts with service users and offering wellbeing and practical support in flexible ways. We developed new services in response to the pandemic, including our Side by Side befriending and wellbeing groups. We have been undertaking a substantial review of our User Involvement project, with the development of the Expert by Experience role and the co-production work with Harrow Council, enhancing the user voice and adding to the work of the Harrow User Group in influencing the design and delivery of local services.

since towards the end of the 2020-21 year and his subsequent departure, the charity has been able to maintain the confidence of funders, commissioners and wider stakeholders through the interim managements arrangements put in place, resulting in the retention of contracts and business as usual service delivery within the COVID-19 context. The Board is now undertaking a strategic review to guide its work over the next 3 years and is collaborating closely with colleagues across the Mind network at national, London, and West London level. Working closely with strategic partners and capitalising on current opportunities including the ongoing changes in the commissioning environment, the Board is excited for the future and to be able to guide Mind in Harrow through the next stage of its development.

Jo Norman

Chair of Trustees

We have been able to work with funders and partners to renew existing contracts and develop new funding streams. Our IAPT team goes from strength to strength, working in partnership with CNWL to deliver the Harrow Talking Therapies Service

We started our work to refresh and strengthen the Board with a Trustee recruitment drive from the summer of 2020, and are delighted to now have in place a renewed and highly skilled team to deliver the governance that the charity deserves. During the extended absence of the CEO

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

OUR VISION, MISSION AND VALUES

Our Charitable objectives

The objects of Mind in Harrow, as stated in the Memorandum and Articles of Association, are ‘to promote the preservation of mental health and to assist in relieving and rehabilitating persons suffering from mental disorder or conditions of emotional distress requiring advice or treatment in the London Borough of Harrow.‘

Our values

Open We reach out to anyone who needs us Together

We’re stronger in partnership Responsive

We listen, we act

Independent

We speak out fearlessly Unstoppable

We never give up

OUR STRATEGIC PRIORITIES

Our vision

We won’t give up until everyone experiencing a mental health problem gets both support and respect.

Our mission

We provide information and support to empower anyone experiencing a mental health problem from all our local communities. We campaign together with people experiencing mental health problems to improve local services, raise awareness, and promote understanding.

How we are unique

We are here to make a long-term lasting difference through hope :

h olistic: We see the whole person, not just their symptoms.

o utreach: We innovate at the grassroots of our diverse local community.

p eople: We create change together with people, not for them.

e xpertise: We are a local charity with national mental health expertise.

Mind in Harrow has continued to work to the 6 priorities from our 2014-2020 Strategy:

1. Promoting well-being

Promote mental well-being with young people, parents and families at risk owing to their life disadvantages.

2. Building a safer community

Build a ‘Suicide Safer Community’ in Harrow to reduce suicide and self-harm and to support people experiencing mental health crisis.

3. Increasing support & opportunities Increase peer support and personal development opportunities across all our services and into mainstream community life.

4. Improving early help

Improve access to early help for people experiencing mental health problems and their families through a holistic range of services.

5. Tackling inequality and empowering action

Improve equality of treatment by NHS and Social Care/Welfare services for people who experience both mental health and other forms of discrimination.

6. Achieving sustainability

Achieve both financial and operational sustainability in an era of austerity.

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Our services and organisational achievements and performance

1. Promoting wellbeing

HeadsUp

HeadsUp is a young-people’s mental health service run in a consortium partnership led by Mind in Harrow with four other voluntary organisations: Mosaic LGBT Youth Centre, Paiwand (Solidarity & Support for Refugees), Centre for ADHD and Autism Support and The WISH Centre. The service offers peer-led mental wellbeing workshops delivered by Mind in Harrow, and specialist one-to-one and group sessions delivered by the partner organisations, and is free and confidential for young people aged 11-25 in Harrow.

HeadsUp secured 2 years’ further funding from the City Bridge Trust to take it to December 2022, match-funding the project with Comic Relief until September 2022.

HeadsUp works across strategic local partnerships to improve accessibility and the quality of mental health provision for young people, especially those from ‘most at-risk’ groups. It provides marginalised children & young people access to services which aim to reduce stigma and discrimination for the most at risk groups at home, at school and in the wider community. HeadsUp also works with parents via our outreach and engagement activities and by the expansion of our support packages to schools.

Mind in Harrow offers a specialist mental wellbeing workshop programme delivered by trained young people with a lived experience of mental ill-health in secondary schools, youth services and colleges. During the 2020-21 year the HeadsUp team has mostly been unable to physically deliver its workshops in schools, achieving 7 events and reaching 167 young people. However we have created videos based on our peerled workshops, which children & young

people have been able to access at school or when remote-learning. The videos were featured in the National Mind OpenHub newsletter meaning other local Minds across the country have been able to reach schools too. We also began recording assemblies and delivering assemblies tailored to the school’s needs, such as anxiety specific assemblies. We produced activity packs that complimented the videos, and through our website and social media development we have provided schools and staff with extra resources to support the wellbeing of CYP during the pandemic. Over 30 schools and youth services have downloaded the packs.

The HeadsUp annual conference was held online via in October 2020, with 70 attendees including CYP, schools and health/social care professionals. The conference included a young person’s panel, breakout-rooms which hosted each partner’s organisation, and a creative showcase from our young people.

As well as the conference, HeadsUp has held 16 outreach engagement sessions and 30 networking meetings for 100 professionals in Harrow.

We have continued to support the team of young HeadUp volunteers, delivering supervision online and offering increased numbers of check-in calls during the lockdown. The volunteer training this year was run entirely virtually, with 6 young people successfully completing the course.

Through the independent HeadsUp evaluation report, it was clear that young service users appreciate the HeadsUp services and have found them more valuable than ever during this challenging time. In particular, the young people valued these services for reducing their isolation and teaching them the skills needed to be resilient during the pandemic. This is reflected in both their subjective comments on the value of the services, and in the service outcomes achieved this year.

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2. Building a safer community

Harrow User Group

Harrow User Group Representatives and Mind in Harrow staff continued to work together with NHS regionally and locally to feedback experiences of CNWL NHS Foundation Trust Single Point of Access Service and the local mental health inpatient service at Northwick Park Hospital with the aim of improving the quality of response to residents in a mental health crisis. During 2019-20 the Representatives conducted surveying with over 150 mental health service users about their experiences of seeking support including when in a crisis. The results were analysed in a Mental Health Support Services Survey Report, recommending several changes to crisis services. During 2020 they campaigned to persuade the Council and NHS to listen their findings and make improvements to their services.

3. Increasing support & opportunities

Befriending Services

Our one-to-one befriending service reduces social isolation and improves the quality of life for adults in Harrow experiencing mental health issues who feel isolated and lonely. Service users are matched with a suitable volunteer befriender who offers weekly 2- hour support both emotional (listening and encouragement) and social (accompanying them out in the local community). During the pandemic, we adapted our community befriending in line with government guidance. At times we switched to remote support only (video calls and telephone calls), leading on to a blended approach of face-to-face and remote support as lockdown restrictions eased in July 2021.

Befriending is funded by Personal Budgets through Harrow Council and CNWL NHS Trust and through a grant from the Philip King Trust. Some people also self-fund their befriending.

Side by Side

A new extension of the befriending service in response to Covid-19 restrictions, our Side by Side project created and moderated wellbeing groups via WhatsApp platform and also ran weekly “coffee and chat” sessions and themed wellbeing sessions via Zoom, such as ‘how to manage anxiety’.

Between April 2020 and March 2021 we were able to support 57 service users, with 32 volunteers active on the project between community befriending and the Side by Side befriending. 100% of the clients who completed our end of service questionnaire reported ‘agreed’ or ‘strongly agreed’ that their self-esteem, wellbeing and confidence had increased.

“ My befriender has helped me regain my confidence. Thanks for all your help ”.

We would like to acknowledge the retirement of our Deputy Coordinator, Chandra Shah, after 20 years of service. We wish him well.

Expert by Experience Advisors Coproduction project

Funded by Harrow Council and the NHS, this project started in November 2020 in order to establish a Co-production approach in Harrow’s mental health services review. Co-production involves a deeper level of service user involvement that shifts decision-making power towards people who use services, enabling them to play an equal role in the design of services.

An Expert-by-Experience Advisory group was established initially. 9 ‘Expert-byExperience’ Advisors (“EbEs”) have been recruited and inducted into the role by Mind in Harrow in partnership with Harrow Council. EbEs are Harrow citizens who have both personal experience of mental ill-health and are either using or have used support services to assist with their recovery or to maintain their wellbeing. The EBE Advisory group has been meeting on a monthly basis

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since Feb2021, and EbEs have been attending the Harrow Mental Health Service Development Board.

A Co-Production Board is also being set up which will meet bi-monthly and have equal representation from key stakeholders and be a combination of ‘Experts by Experience’ and ‘Experts by Training’. The Board will provide constructive challenge advice and support to the council and health partners in their co-production work.

Feedback from EBE Advisors “Hopefully the coming months will see us become more impactful, effective and recognised.”

User Involvement Project

Funded by Harrow Council, CNWL and CCG, the User Involvement Project supports the Harrow User Group (HUG). HUG currently has 440 registered members, and runs quarterly Forums where members hear updates on service developments in the sector and a variety of health and social care topics. The User Involvement Projects also trains and supports mental health service users to become active Harrow User Group Representatives (HUG Reps) for their peers, in order to influence senior commissioners and managers on a range of social and health care issues to help improve local services. HUG Reps have been involved in activities such as recruitment and selection, monitoring and evaluation, attending meetings and campaigning, and report their work to the quarterly Forum for all HUG members.

During the 2020-21 year the HUG group organised three virtual HUG forums with an attendance of between 20 and 84 people. Several HUG reps have been active in the Homes in Mind project and in Mind in Harrow recruitment of staff and trustees.

As well as the challenges of the pandemic restrictions, in April 2020 the User Involvement Co-ordinator, Raksha Pandya, died suddenly from a recently diagnosed

condition. Raksha was a much-loved and respected HUG community and HUG reps, and the group recognised her importance through a special memorial rose and bench with plaque at the local park. HUG was supported and managed by the CEO and Service Managers during the recruitment period, and new project co-ordinator was appointed in Nov 20 and was in post until March 2021.

With the implementation of the coproduction model and recruitment of EbE Advisors we have been in discussion with Harrow Council regarding repositioning the User Involvement Project and the ongoing role of the existing HUG Reps. The HUG Reps are seen as “lived experience innovators who are an asset and provide added value to the community”.

Stepping Stones Courses

Stepping Stones offers a tailored course programme for adults with mental health needs and delivers a range of education, leisure and physical activity courses in mainstream venues. The project enables service users to move into mainstream courses, leisure activities and volunteering, giving them greater control over their lives and renewed confidence and independence. Stepping Stones aims to help people with mild to moderate mental health issue to: reduce isolation, develop relationships, develop routines, learn new skills, develop confidence/self-esteem, and act a bridge to move back into mainstream activities. Throughout lockdown our three-termly courses have transitioned from face-to-face to online via Zoom platform. This conversion resulted in digitally upskilling the team, tutors and learners.

Over the past twelve months 14 courses have been offered – 245 contact hours – supporting 153 learner enrolments. Stepping Stones has managed to reach more men (87% above target), new learners (most learners enrolled as a new client) and exceed all KPI targets set by Harrow Council. Additionally, tutor observationswere rated very highly for their teaching quality.

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

Stepping Stones has been funded by Harrow Council, Harrow CCG, and the Peoples Postcode Lottery.

Head for Work

The Head for Work project delivered Middlesex University accredited mental health awareness training to people with lived experience of mental health and longterm unemployment. Upon completion of their course, trainers deliver mental health awareness courses to local employers in the Borough of Harrow to promote more mentally healthy workplaces.

Head for Work was funded by the Community Lottery Fund and ended in November 2020 after 9½ years, During the the final 3-year grant period, the project supported total of 42 adults experiencing severe/enduring mental health problems to achieve their Train the Trainer qualification accredited by Middlesex University, with 57 people have taken up volunteering or employment opportunities within and beyond the project across its term. The project also delivered 55 mental health awareness workshops with 947 workplace managers and/or employees attending in the year to April 2020.

The Community Lottery Fund awarded a 6 month extension to meet needs during the pandemic, and as such until October 2020 we were able to continue to support our team of trainers through 22 weekly ongoing CPD sessions and one-to-one telephone or video calls, and 16 weeks of 2-hour digital group work. The project delivered 13 online wellbeing training sessions to 423 homeworking and frontline key workers attending.

4. Improving early help

Mental Health Information Service

The Information Service is the only mental health specialist service of its type in Harrow. The telephone helpline is delivered jointly by our team of skilled volunteers

working closely with our staff team. The information service is also provided via email and through our online Mental Health Directory, and offers one-to-one casework if a caller needs extra support. During the year we introduced the online WebChat service, further increasing the channels through which we can offer support, and we expanded the reach of the service to under 18’s, targeting 16 & 17 year-olds.

During the year the service has been expanded to meet the increased demand during the COVID-19 crisis. We have worked closely with HelpHarrow in arranging food deliveries, and have developed a Digital Access Support offer. Our service has responded to over 1200 contacts, helping more than 800 individuals. The team also made over 2300 pro-active contacts with individuals, providing information and support around loneliness and anxiety during lockdowns. The most requested information was for information around housing & homelessness, and financial issues such as welfare benefits and employment. Noticeable during the pandemic was also a significant need for bereavement support and information around access to food supplies.

The online Mental Health Directory, which lists over 300 local, regional, and national services and a range of accessible factsheets, was used by over 4,000 people during the year directory.mindinharrow.org.uk.

The mental health information service has been funded by NHS Harrow and Harrow Council, with further expansion capacity supported by Coronavirus Mental Health Response Fund, and London Community Foundation Covid-19 Emergency Response Fund.

SWiSH Information Service

Our Mental Health Information Service is part of the Support and Wellbeing Information Service Harrow (SWiSH), which offers the local Care Act Information and

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Advice Service through a consortium with four other local charities. The service is for anyone aged 18 years or over living in the borough who requires information about local support services. By offering better coordinated support, the combined service has made over 16,000 contacts, supporting over 6000 individuals across the year. SWISH is funded by Harrow Council, with additional funding provided during Covid through Harrow Giving.

On Your Side

On Your Side offers peer advocacy, helping people to navigate through the welfare and mental health systems. Volunteers with lived experience of mental health problems are trained and matched to offer 4-6 sessions working flexibly alongside a person to achieve their chosen goals. They help them to deal with the welfare benefits system, accompany them to assessment meetings or access timely mental health support. The project aims to develop a long-term sustainable solution to fill this gap in local advocacy provision.

On Your Side was funded by national Mind for one year until June 2020, and we are delighted that Henry Smith Charity has recently agreed to support the project for a further 3 years until June 2024.

15 volunteers with lived experience of mental health problems were trained through the first year of the project, and achieved great results helping 41 people, for example accompanying them at DWP welfare benefits assessment meetings or NHS mental health review meetings. During COVID-19 restrictions, the service adapted to a remote offer, with peer advocate volunteers delivering flexible support and available to accompany to online meetings as necessary, and offering pro-active outreach support to those struggling during the national lockdown.

Harrow Talking Therapies Service

Mind in Harrow delivers the Harrow Talking Therapies service in partnership with CNWL NHS Foundation Trust and Twining Enterprise employment service. The service is for individuals experiencing common mental health problems such as depression, low mood, anxiety and/or stress. It provides free access to therapies including Cognitive Behavioural Therapy (CBT), guided selfhelp, time-limited counselling, and employment support. Treatments are personalised so can be accessed via workshops or one-to-one (over the telephone, online or face-to-face). NHS Harrow funds the service, and it is part of a wider national agenda to offer evidencebased therapies providing choice and early intervention to people affected by anxiety and depression. Mind in Harrow runs the ‘Step 2’ element of the service, and works with the Step 3 and Twining teams as a cohesive and integrated unit.

Despite a uniquely challenging and unusual year, the service was able to adapt and still offer services and provide emotional and mental health support to patients. We made a relatively smooth transition from face to face interaction to a more digital one, with patients being offered phone and video/Zoom interventions.

The team has expanded to 18 Psychological Wellbeing Practitioners, including 6 trainees. Waiting times have improved on previous years, and recovery outcomes are good. Approximately 7 of every 10 people who have a course of treatment show reliable and substantial reductions in their anxiety/depression. Around 5-6 in every 10 people accessing the service improve so much that they are classified as recovered. For 2020-21 we successfully achieved our annual target of over 3000 people supported and exceeded the mental health recovery rate target of 50%.

For the future, we are working with a blended service delivery model, offering face to face appointments on site as well as phone and digital interventions. We will be

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further expanding the staff team to meet increased targets and our aim to reduce the waiting time between initial assessment and subsequent treatment. We are aware that some groups of people suffering from anxiety or depression in the community are still not accessing psychological therapy, such as people from BAME communities, older adults and men, and our outreach programme during the 2020/21 year was significantly affected by Covid restrictions; the subsequent planned increase in the number of therapists will enable us to continue to invest in creating links with communities, groups and services, and thus expand the reach of the service.

Social Prescribing

Mind in Harrow works in partnership with 5 local charities and Harrow Community Action to deliver the Social Prescribing project across all 33 GP practices in Harrow. The service aims to improve the wellbeing and holistic health of the individual by reducing non-clinical demand on primary care services. Mind in Harrow’s Social Prescribing Link Worker works in the community embedded in a GP practice, and supports clients in managing their health and wellbeing through signposting interventions and linking clients with activities and relevant support services. During covid-19 the project experienced high demand with an increased number of mental health referrals requiring synergy with voluntary sector organisations to provide support.

Achievements that we would particularly like to highlight include:

intergenerational holistic family
support provided
adult safeguarding identified
- cohorts targeted and supported - homeless clients rehoused
emotionally vulnerable clients
connected to primary services.

“ Just a note to say thank you for all your help and support the last 6 months …. It was an extremely difficult time for me and my family but one which you made easier

always going above and beyond your duties and I can’t thank you enough”.

Over the past 12 months social prescribing has supported 305 referrals. Social Prescribing is funded by NHS England and Harrow Public Health.

5. Tackling inequality and empowering action

Hayaan Project

Hayaan is a unique Somali mental health project promoting equality & civil rights for 4,000 Somalis experiencing multipledisadvantage locally and across London. The Hayaan project recruits Somali volunteer ‘Peer Educators’ to assist in facilitating support and information sessions with Somali community members to increase their access and knowledge of local services. The project also offers advocacy support for a limited number of clients with crisis mental health needs. The project is currently funded by The Charity of Sir Richard Whittington through The Mercers’ Company.

Faced with lockdown restrictions from the beginning of the year, we managed to transition the service from face to face interaction to a more digital one, which has always been a challenge in terms of engaging the Somali community. At the peak of the pandemic the death rate amongst the Somali community was extremely high which had a catastrophic impact on the community’s emotional health. It was imperative to implement resources which would help tackle the low rate of adherence to the safety rules as well as to enhance community education, mental health impact awareness and coping strategies. There was an urgent need to move the community into accepting digital and online interventions. Individual

advocacy support by the Project Coordinator was delivered by telephone, teleconference and/or video conference, but we were quick to realize that the group sessions workshops

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were needed. We therefore implemented Zoom webinars, facilitated by the service manager, the project coordinator, our in house Somali consultant Psychiatrist Dr Fido and the project volunteers. The popularity of the webinars has expanded the reach of the project, with increased requests for support, and more complex and demanding cases.

Between April and March 2021 we delivered 14 webinar workshops via Zoom; each of these sessions had a minimum of 25 participants and up to 60 participants, reaching out over 250 Somalis. During this period and acting as an interpreter, advocate & cultural broker, our experienced bi-lingual coordinator supported 40 Somalis in crisis & their families.

EKTA Mind

EKTA Mind provides group support to people from the South Asian community affected by mental health issues. Monthly meetings promote mental wellbeing and keep members up-to-date with changes in health and social care services.

Following a review and consultation during 2019-20 the new part-time EKTA Mind Worker post was created in August 2020. The worker has trained and support a team of 3 volunteers who have been running monthly meetings via Zoom due to Covid restrictions, and supporting members with digital access as necessary. 10 online workshops were delivered in the period to March 2021, with 10-20 participants per session.

We are reviewing the model of support and how best Mind in Harrow can support the needs to the South Asian community.

SMI Annual physical health checks promotion project

Funded by the CCG this project runs from July 2021 to end March 2022.

People living with severe mental illness (SMI) face one of the greatest health inequality gaps in England. This population

group is at risk of dying on average up to 15-20 years earlier than the general population, mostly due to preventable physical diseases. This project aims to raise awareness of the importance of the annual physical health checks, recommend ways of reducing barriers to make the checks more accessible, and increase the number of SMI patients in Harrow who attend their annual physical health checks.

6. Achieving sustainability

Commercial Training

From May 2020 national Mind funded our project to develop a full commercial training programme and delivery structure for Mind in Harrow. The new training offer was launched, tested and evaluated through delivery of 25 workshops with 240 employees, generating £9,700 income. COVID-19 impacted the success of the pilot as we were planning to deliver half day or full day training courses, face to face. The switch to full time digital delivery had an impact on the number of courses we ran and our income due to shorter delivery slots, however online delivery meant that we were able to reach wider audiences geographically.

Homes in Mind

Mind in Harrow the Custodian Member of Homes in Mind, a company set up to develop affordable homes for people experiencing mental health problems who are on low incomes but not eligible for Council housing. Mind in Harrow is supporting a group of potential residents and working in partnership with Signature Housing, Gollings Architects and Harrow Council housing department. The project has been funded for the first stage by Community-led Housing London and has developed proposals to build 5-6 flats on two of up to five sites, and is now in discussion with the funder regarding full planning applications.

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HOW OUR ACTIVITIES DELIVER PUBLIC BENEFIT

Our main activities and whom we aim to help are described below in the ‘Our Achievements and Performance’ section. All our charitable activities focus on enabling people with mental health problems to benefit from a fuller life in the community and are undertaken to further our charitable purposes for the public benefit.

Mind in Harrow’s trustees confirm that the activities of the charity are carried out in line with its objectives for the benefit of the public. The impact of our work on our beneficiaries is a key criterion when deciding what activities to undertake and how best to achieve our mission. Mind in Harrow’s trustees therefore confirm that they have complied with the duty in section 4 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission in determining the activities undertaken by the charity.

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COVID-19 impact 2020-21

On 23 March 2020, the government’s national lockdown in response to the COVID-19 outbreak began. All Mind in Harrow’s services and activities were profoundly affected immediately from that date and during the remainder of 2020.

We developed a COVID-19 Business Continuity Plan to ensure that we could continue to operate our services remotely via home-working, support staff and volunteers effectively and communicate with our key stakeholders. Each service and operational team developed business continuity plans for their work.

Services

All our staff and volunteers transitioned to home-working and offered services via telephone or video-calls. Some activities were not feasible to be delivered remotely and so these resources were adapted to respond to the newly emerging needs of the community, for example food deliveries, prescription pick up, access to talking therapies and help to avoid homelessness. We reconfigured our telephone system so that we could operate services flexibly from any location needed.

Expanded services

Through grants from Harrow Council and charitable trusts, we expanded our Information and Befriending Services. Our Information Service was able to offer more 1:1 casework and to outreach pro-actively to those people most at risk in the lockdown. Our Befriending Service increased our 1:1 relationships for people self-isolating and struggling as a result of the lockdown and offered two new weekly peer support groups. Through a six-month funding extension from the Lottery Fund, we were were able to extend our Head for Work employment and training project through the lockdown.

Increased communications

We boosted our social media activity to reach as many people as possible to let them know what services we are offering and where to seek help for the impact of COVID-19. We introduced a new SMS tool integrated with our contacts database to connect with service users via their mobile, and launched a redesigned website with refreshed content, enabling online referral. We circulated COVID-19 service briefing updates to our partner organisations.

Staff and volunteer supervision and support

We introduced new support structures for staff and volunteers working from home, establishing a daily team-wide video-call and WhatsApp groups. Our senior management team meetings were increased to weekly, as were our Information Service casework meetings in view of the new emergency to respond to.

Board governance

Our Board of Trustees responded to this new challenge by setting up a COVID-19 Crisis Management Response team (Board Officers, CEO and Finance & Operations Manager), holding regular briefing meetings with the senior management team via videocalls, refocussing governance to the immediate emergency needs and generously giving their time to ensure salaries were paid on time and contracts signed under these exceptional circumstances.

Partnership working

Our Chief Executive attended weekly meetings with the Council and NHS to coordinate our response and communications. Our team collaborated with voluntary sector partners to manage new and suddenly increased demand for our services.

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Income generation

Our Mind shop

The impact of COVID-19 had already started to reduce customers and income to Harrow’s Mind charity shop from February 2020. The shop was closed from the end of March to mid-July and again during further extended lockdowns periods, and the shop did not generate any income overall for Mind in Harrow during the 2020-21 year.

Community fundraising

With long-term restrictions on face-to-face group activities, we forecasted a 50% reduction in annual community fundraising income and therefore sadly felt no option but to make our Community Fundraising Executive post redundant in August 2020.

Commercial training

Our new commercial training project was affected by the restrictions on face-to-face delivery, however the move to online training also offered some opportunities, and we ended the year having exceeded the originally budgeted income from this source.

Black Lives Matter

In May 2020, George Floyd was killed by police in the US, igniting the Black Lives Matter campaign into an international movement. Coinciding with these events, COVID-19 has disproportionately impacted BAME communities, magnifying existing health and social inequalities. In Harrow, we experienced a tragically high number of deaths from COVID-19 among our BAME service users and volunteers. We have restated our commitment to tackle racism and work towards becoming a truly anti-racist organisation.

- Our Strategy 2014 20

The refresh of our organisational strategy was delayed as we focussed all our efforts to support our beneficiaries through the COVID-19 pandemic. We are now developing our new Strategy in 2021 through the lens of the long-term impact of COVID-19 and what we have learnt from our response.

Bank interest

The interest rate reductions expected due to the COVID-19 have taken longer to be passed on by the banks for some of our deposit accounts, so the impact on our 2020-21 income was less than expected. We are forecasting a significant reduction for 2021-22 however.

Thank you

We are very grateful to the extraordinary work of staff and particularly our Board of Trustees and dedicated volunteers who have sustained our support to the community through this unprecedented year.

We are also very grateful to all our funders, who have shown exceptional understanding by allowing us to adapt and respond flexibly as we have needed to for this national emergency.

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

OUR STRUCTURE, GOVERNANCE, & MANAGEMENT

Governing Document

Mind in Harrow is a charitable company limited by guarantee, incorporated in April 1997 and re-registered as a charity in January 1998. Its governing document is its Memorandum and Articles of Association. In the event of the company being wound up, the trustees are liable for a maximum sum of £1.00.

The Board of Trustees (Management Committee)

We offer an opportunity for people to be coopted members of the Board of Trustees either as representatives of a relevant local community group or statutory body or because they have particular relevant expertise. There are two co-opted places available for the Harrow Mental Health User Group (HUG).

In accordance with its commitment to user empowerment, Mind in Harrow aims for a minimum of 30% of Trustees to have lived experienced of mental health problems.

Other trustees are drawn from local organisations, are ex-volunteers or interested individuals with relevant skills and expertise.

of 3-6 trustees including the Treasurer, with attendance by the Finance & Operations Manager and the CEO.

The Board has also resolved during 2021 to establish a Policy & Human Resources subcommittee to meet at least once every 3 months and to report to the Board. The subcommittee is made up of 3-6 trustees.

Trustee Induction and Training

New trustees receive an Induction Pack containing the governing document, a Trustee Role Description and relevant policies and organisational information. They meet with the Chief Executive and Chair to discuss and clarify their role and responsibilities, working through a three stage Induction Checklist process. All undertake to abide by the Trustees’ Code of Conduct including confidentiality, safeguarding and equality & diversity policies. They are kept up to date with new developments in the organisation by regular service and finance reports and expected to attend at least 75% of Board of Trustee meetings to be effective in their role. Trustees are encouraged to attend learning and sharing events organised by national Mind and other external agencies.

We aim to hold an awayday annually for all trustees and staff, to take forward the strategic direction of the organisation for the following year.

Scheme of Delegation

A list of trustees, elected and co-opted, is at the beginning of this report.

Sub-groups of the Board

The Strategy, Quality & Service Development Group has not met quarterly during the 2020-21 year as previously, but instead the Board’s COVID-19 Crisis Management Response Team (as above) met regularly to address the changing needs of the organisation. During the year the Board resolved to establish a Finance Sub-committee which would meet twice each year and report to the Board. The sub-committee is made up

The Trustees have independent control over and legal responsibility for the charity. The Board of Trustees previously met 8 times each year but resolved to meet 6 times each year from 2021. The Board sets strategic direction and holds an overview of the organisation. Responsibility for strategic management and team leadership lies with the Chief Executive, who presents reports regularly to the Board of Trustees. The senior management team (Service Managers, Finance & Operations Manager and Fundraiser) supervise service staff, volunteers and the day-to-day work. Staff supervision and training are valued as a key

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

way of ensuring the highest standards of practice are maintained.

Remuneration of key management personnel

The key management personnel at Mind in Harrow are: the Chief Executive, Service Managers, Finance & Operations Manager and Fundraiser. Before being advertised, the salary grading of these posts is recommended to the Board of Trustees, following a benchmarking review of the salaries being offered for comparable posts by other organisations and a review of the grading in relation to existing staff posts. Any special factors, such as the shortage of supply for suitable candidates in the labour market, are also considered. All positions at Mind in Harrow, including for key management personnel, are graded using the Harrow Council pay or NHS structure systems as appropriate.

Annual pay awards for all staff are set by the Board of Trustees by applying a similar percentage increase across all posts, mirroring Council or NHS pay awards as appropriate.

Principal risks and uncertainties - How the trustees plan to manage them

Principal risks and uncertainties

Mind in Harrow conducts organisation-wide risk assessments usually annually in accordance with Charity Commission guidance and recommended framework.

During the 2020-21 year, the CEO has been on extended leave of absence since the end of February 2021. The CEO left Mind in Harrow’s employment at the end of August 2021. The management of the impact of this absence and subsequent vacancy has been the principal main risk identified by the trustees.

How the trustees plan to manage these risks The Board of Trustees delegated duties to the Senior Management Team (SMT) (Service Managers and Finance &

Operations Manager) to manage the day to day operations during the CEO absence. The Board of Trustees also established an Emergency Sub-group which met frequently with the SMT to provide support and oversight. The Board updated the risk register to enable Trustees to identify, address, and monitor significant issues that might arise from the absence, such as potential loss of fundraising capacity, reputational damage, and impact on staff team. The trustees also engaged the services of an external consultant to support the Board and SMT, Janice Horsman, who is an ex-CEO of another local Mind association and has significant expertise in voluntary sector management. The charity has been able to maintain the confidence of funders, commissioners, and wider stakeholders through the interim management arrangements put in place, resulting in the retention of contracts and business as usual service delivery, within the COVID-19 context.

The Board has resolved to carry out a strategic review during 2021 before moving to recruit to the CEO role.

The Board has also set up the Policy & HR sub-committee and has undertaken a review of core policies that have been adopted by the Board.

Going concern

The Trustees have reviewed the charity’s projections and forecasts and have assessed the use of the going concern basis in the preparation of the financial statements. Despite the risks and impact of COVID-19 as described, the Trustees have concluded that Mind in Harrow has adequate resources as at the date of approval of the financial statements such that the going concern status is secure.

Quality Assurance

Mind in Harrow is committed to providing the highest quality community mental health services, which anticipate, meet and exceed the expectations of service users, workers and other stakeholders.

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

The Mind Quality Mark (MQM) is Mind’s quality assurance framework and standards, which have been developed from best practice guidance and with reference to other quality systems.

Every three years, all Local Minds are required to:

complete a self-assessment toolkit for evaluating achievements and areas for improvement across 24 quality standards areas and 150 quality indicators;
develop a plan of continuous quality improvements following the selfassessment;
undergo an external quality review by the Mind Quality Panel, which includes a Mind quality consultant, mental health service user and senior staff from another local Mind.

Mind in Harrow opted to participate in a trial for the new version of the Mind Quality Mark (MQM) during 2017-18. We completed our self-assessment and on-site Mind panel visit in May 2018. We are pleased to report that we awarded a full pass of the quality assurance process without any significant areas of improvement. We are required to refresh our quality audit self-assessment annually in May, which we have completed for 2019 and identified four areas of quality development for 2019-20.

Housing, Gollings Architects and the Council housing department to develop the project. We have formed a new Community-led Housing company called Homes in Mind to manage the project, which was an expectation of the project funding body. Mind in Harrow is a ‘Custodian Member’ of the company and has equal representation on the Board alongside prospective tenants of the new homes. All future tenants will be Members of the Homes in Mind company so that they have formal ownership of the project. Homes in Mind has contracted Mind in Harrow to support the project development and has in place governance, financial control and conflict of interest policies to ensure that Homes in Mind acts in accordance with its objects and solely in the interests of its beneficiaries. The Mind in Harrow Board receives regular project progress reports from the Custodian Directors it has appointed to the Homes in Mind Board (currently one Mind in Harrow ex-trustee and one current trustee; previously the Mind in Harrow Chief Executive).

In 2019, we won the first ever Mind Network Excellence Award for ‘Mind Network Collaboration’. Mind said: ‘ Your organisation should be extremely proud of the work that you deliver in this area ’. We were given this award to recognise how we have worked positively together locally, regionally and nationally to further our collective vision and vision: We won’t give up until everyone experiencing a mental health problem gets both support and respect.

External Board Representation

To achieve our strategic aim to build affordable homes for people experiencing mental health problems, Mind in Harrow is working in partnership with Signature

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

ETHICAL FUNDRAISING POLICIES

Protecting Vulnerable People

Mind in Harrow has a Safeguarding Children and Young People Policy, a Safeguarding Adults at Risk Policy (both reviewed annually) and a Fundraising with People in Vulnerable Circumstances Policy (reviewed every three years), which explain how we support and work with vulnerable people. During 2020-2021 Mind in Harrow did not work with any third parties and agencies in relation to fundraising. However, we will ensure that when we do,

they adhere to our policy on working with vulnerable people which we will monitor annually or at the end of their contract with us, whichever is sooner.

Our Fundraising Approach

Mind in Harrow has a fundraising policy which sets out our approach to fundraising and is reviewed every two to three years. In 2020-21 no complaints were received regarding our fundraising practices.

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

ACKNOWLEDGEMENTS Thank you to everyone who has supported us during the year

We are very grateful to the individuals, charitable trusts and other organisations who have supported our work throughout the pandemic through donations, collections and fundraising events.

Grant making Trusts & Charities

City Bridge Trust
Comic Relief
Community-led Housing London
Coronavirus Mental Health Response Fund
Harrow Giving
The Henry Smith Charity
Jean & Derek King Charitable Trust

INDIVIDUALS, CHARITY OF THE YEAR & LOCAL ORGANISATIONS

Special mentions to go Shishukunj, Bakkavor Pizza, Bentley Wood High School and Park High School, St Mary’s at Harrow on the Hill, Lions Club Stanmore, LOFA, Waitrose Harrow Weald, Mosaic Synagogue, Mahavir Foundation, Province of Middlesex Benevolent Fund, Middlesex Province Relief Fund, Masonic Charitable Trust Foundation and Jean & Derek King Charitable Trust

IN-MEMORY

A very special thank you to the many family and friends who generously donated to Mind in Harrow in memory of their loved ones.

London Community Foundation
Masonic Charitable Foundation
Mind
Peoples Postcode Lottery
Philip King Charitable Trust
Provincial of Middlesex Benevolent Fund
The Richard Whittington Charitable Trust
Young Harrow Foundation

Our Partners

We also thank and are grateful for the commitment and expertise of all the partner organisations and individuals with whom we have worked during the year.

Our Volunteers, Trainers, & Mental Health Champions

We are particularly indebted to our wonderful team of over 100 volunteers, trainers, and campaigners, who support the organisation and its work in so many different and creative ways. Our grateful thanks for your inspiring and highly valued contribution to Mind in Harrow’s success. So many of our services and activities could not run without your dedication, commitment, and enthusiasm.

Statutory Funders

Central and North West London NHS Foundation Trust
Harrow Council
NHS Harrow CCG

Lottery & national Funders

National Lottery Community Fund
National Lottery Awards for All
Sport England

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

FINANCIAL REVIEW

Summary

Our annual income has increased by over 12% on prior year, to £1,462,117.

The year ended with an overall surplus on funds of £9,799, representing a surplus on unrestricted funds of £24k set against a reduction in funds held in restricted reserves of £14k.

We have been fortunate to have had funding to continue the majority of our projects during 2020-21, including our Somali Hayaan project, Stepping Stones courses, User Involvement Project, Head for Work, HeadsUp youth wellbeing project, the Support & Wellbeing Information Service, the Befriending service, Social Prescribing, and the Harrow Talking Therapies service.

At the end of its funding cycle, the Head for Work project ended during the 2020-21 year, and the On Your Side project had to run at limited capacity while we sought continuation funding.

However we were successful in securing new one-off grants to support our work from the Coronavirus Mental Health Response Fund via Mind towards our expanded helpline and befriending support services, from the London Community Foundation Response Fund to improve access to support, from Harrow Giving to expand the SWISH information service and develop COVID-19 response project Side by Side, from Awards for All towards Befriending and Side by Side extension, from national Mind to develop our commercial training offer, from Comic Relief to support our infrastructure transformation, from the People’s Postcode Lottery towards Stepping Stones courses, from national Mind to support our IT needs, and a further 2 years funding from City Bridge Trust to continue our successful HeadsUp Children & Young People’s project.

As the lead partner for the HeadsUp project (both City Bridge and Comic Relief funded) the funding we receive during the year and show as income in these accounts includes partners’ funding shares. Expenditure for the year includes amounts which were paid across to the relevant partners, with the balance held in Restricted Reserves.

Our restricted reserves reduced from the level held at the previous year end, being £144,137 (2020: £158,691; 2019: £99,559), which represents funds received in advance on a number of projects as set out in note 9).

Overall there was a net increase in designated & general reserves of 3.7%, contributing to achieving our reserves target as set out in our reserves policy.

Fundraising performance

We employ a professional Grants & Community Fundraising Manager who works for two days per week making applications to grant-making trusts and the Big Lottery Fund, and one day per week on other fundraising activities. The Chief Executive submits priority public sector grant funding or commissioned service applications.

Between July 2018 and July 2020 we additionally employed a Community Fundraising Executive for 16 hours per week to increase community fundraising and public donations.

Our voluntary donations income for 2020-21 of £50k exceeded our target for the year of which had been revised down to £25k in the light of COVID-19, and represents an increase of 28% on the previous year’s donations received of £39k. The voluntary donations figure includes two unsolicited donations of £10k each from a local family trust.

Volunteer Contribution

Mind in Harrow is greatly indebted to all its volunteers for their commitment, time and skills, who help with a wide variety of Mind

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

in Harrow’s work. This includes the running of our services, administration tasks in the office and fundraising activities. Many people with mental health problems contribute in a voluntary capacity to our services or undertake leadership roles on our planning and service development groups. In total, over 100 volunteers contributed over 7,000 hours to Mind in Harrow activities during the year.

Principal Funding Sources

Our main sources of funding are statutory bodies (Harrow Council, NHS Harrow CCG, and CNWL NHS Foundation Trust), which fund our core activities and direct services through Service Level Agreements. Grant making trusts and Big Lottery Fund provide grants to a number of specific time-limited projects and accounted for 34% of our income during 2020-21 (35% 2019-20; 32% in 2018-19).

Investment Policy

The Board of Trustees reviews its investment policy annually. During the 2020-21 year Mind in Harrow held 3-6 month notice accounts with each of Shawbrook Bank, Cambridge & Counties Bank, Hampshire Trust Bank, Redwood Bank and Secure Trust Bank; one-year fixed rate accounts with Aldermore Bank and United Trust Bank; an instant access deposit account with Virgin Money; and a current account with HSBC.

Reserves Policy

The trustees carry out an annual review of the charity’s free reserves policy in light of known risks and future plans. Free reserves are those funds which are not committed to specific contingencies or invested in fixed assets.

The Trustees have resolved that Mind in Harrow should aim to increase its free reserves to 6 months’ budgeted expenditure in response to the continued risk of income reductions from public sector bodies, low

returns from bank interest, and competition for charitable trust applications.

A target for free reserves is around £750,000. This will enable the charity to meet its objectives if it faces loss of income, increases in unfunded costs or delayed receipt of grants. The free reserves at 31 March 2021 are £334,160 (2020 £325,808), equivalent to 45% of the target, or 2.7 months’ of budgeted expenditure (2020: 3 months).

The Trustees hold funds in designated reserves for specific purposes. At 31 March 2021 the Trustees resolved to maintain the level of funds held in the Development Reserve at £40,000 to invest in a future IT infrastructure upgrade, and also in the Employment & Pensions Fund at £140,000 in the light of recent actuarial valuation figures provided by The Pensions Trust. The Trustees also resolved not to make an annual provision at 31 March 2021 towards dilapidations costs arising at the time of a move to new office premises, since the Office Relocation Fund already stands as £49,000 which is deemed to be adequate to cover likely future costs.

The Sustainability Investment Fund has been designated to invest in the organisation’s sustainability through diversification of income sources and more cost effective operations in accordance with Mind in Harrow’s strategy 2014-20 approved by the Board in 2014, and the balance on the fund at 31 March 2021 is £75,000.

Further funds have been set aside in the Projects Fund of £13,778 for the continuation of the expanded Mental Health Information helpline service, £734 to support the delivery of the Stepping Stones courses programme, £2,130 to support the Befriending project, and £4,000 towards children & young people’s services during 2021/22. Funds of £3,327 held in the Projects Fund at 1 April 2020 have been used to support the shared costs of training, promotion, & IT for the SWISH Information

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

partnership project during the year. The balance held in the Projects Fund at 31 March 2021 is £48,333 (2020 £31,018).

Funding for the Year Ahead

In the light of the current coronavirus pandemic, and despite extraordinary support from donors and grant-makers during 2020-21, we are aware that we will face considerable challenges to maintain and develop funding streams for the current and future years. We are grateful to our existing funders for their ongoing support, particularly the City Bridge Trust which has not only awarded 2-year extension funding to Dec 2022 for the HeadsUp project, but has made a significant one-year commitment to supporting Mind in Harrow core costs during 2021-22, which has transformed what would have otherwise been an extremely difficult year. We are delighted also to have been awarded funding from the Henry Smith Charity to continue the work of the On Your Side project from July 2021, and from Sport England to support return-to-play for our Stepping Stones activity courses during 2021-22.

As the fundraising landscape changes, reflecting the economic and social impacts of the pandemic, we are keeping under constant review our income generation strategy and costs. The Community Fundraising Executive post has not been extended beyond the initial pilot contract period of two years, opportunities for community fundraising activity were assessed to be will be limited. We continue to endeavour to diversify our funding streams, and accordingly are supporting the Mind charity shop in Harrow to mitigate its loss of income during the 2020-21 year, are continuing to promote our newly developed commercial training offer, and are collaborating with other local Mind in West London to explore further opportunities and partnership options.

Our Thanks to our Funders

We very much appreciate all the financial support we receive. We would particularly like to thank the London Borough of Harrow, NHS Harrow CCG, NHS NWL CCGs, CNWL NHS Foundation Trust, Lottery Community Fund, Henry Smith Charity, The Charity of Sir Richard Whittington, Comic Relief, City Bridge Trust, Philip King Charitable Trust, London Community Foundation, the People’s Postcode Lottery, national Mind, and Community-led Housing London. See page 20 for a list of funders and donors.

APPROVAL

The Trustees’ Annual Report on pages 3-23 was approved by the Trustees on 8[th] November 2021 and signed on their behalf by:

Jo Norman, Trustee (Chair)

Neema Jagatia, Trustee (Treasurer)

STATEMENT OF TRUSTEES’ RESPONSIBILITIES

The trustees (who are also directors of Mind in Harrow for the purposes of company law) are responsible for preparing the Trustees’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period.

In preparing these financial statements, the trustees are required to:

select suitable accounting policies and then apply them consistently;
observe the methods and principals in the Charities SORP;
make judgements and estimates that are reasonable and prudent;
state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements;
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Statement as to disclosure to our auditors

In so far as the trustees are aware at the time of approving our trustees’ annual report:

there is no relevant information, being information needed by the auditor in connection with preparing their report, of which the group’s auditor is unaware, and
the trustees, having made enquiries of fellow directors and the group’s auditor that they ought to have individually taken, have each taken all steps that he/she is obliged to take as a director in order to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information.

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF MIND IN HARROW

Opinion

We have audited the financial statements of Mind In Harrow for the year ended 31 March 2021 which comprise the Statement of Financial Activities, the Balance Sheet, statement of cash flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

•give a true and fair view of the state of the Charity’s affairs as at 31 March 2021 and of its income and expenditure for the year then ended;

•have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice;

•have been prepared in accordance with the requirements of the Companies Act 2006.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorʼs responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRCʼs Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditorʼs report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

•the information given in the trusteesʼ report (incorporating the directorsʼ report) for the financial year for which the financial statements are prepared is consistent with the financial statements; and

•the trusteesʼ report (incorporating the directorsʼ report) have been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

•adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us;

•the financial statements are not in agreement with the accounting records and returns;

•certain disclosures of trusteesʼ remuneration specified by law are not made; or

•we have not obtained all the information and explanations necessary for the purposes of our audit.

Responsibilities of the trustees

As explained more fully in the trusteesʼ responsibilities statement, the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charityʼs ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditorʼs report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and noncompliance with laws and regulations, our procedures included the following:

We enquired of management, which included obtaining and reviewing supporting documentation, concerning the charity's policies and procedures relating to:
Detecting, evaluating, and complying with laws and regulations and whether they were aware of any instances of non-compliance;
Detecting of the risks of fraud and responding whether they have knowledge of any actual or suspected fraud;
We obtained an understanding of the legal and regulatory framework that the charity operates in, focusing on those laws and regulations that had a material effect on the financial statements or that had a fundamental effect on the operations of the charity from our professional and sector experience.
We performed analytical procedures to detect any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud.

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Councilʼs website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditorʼs report.

This report is made solely to the Charityʼs members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Charityʼs members those matters we are required to state to them in an auditorʼs report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Charityʼs members as a body, for our audit work, for this report, or for the opinions we have formed.

Anthony Epton (Senior Statutory Auditor) for and on behalf of Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

12 November 2021

MIND IN HARROW (A Company Limited by Guarantee) STATEMENT OF FINANCIAL ACTIVITIES (including income & expenditure accounts) YEAR ENDED 31 MARCH 2021

Notes Income and endowments from: *Income* Donations & legacies 2a Charitable activities 2b Other trading activities 2c Income from investments 2d Total income and endowments Expenditure on: *Raising funds* *Charitable activities* Total expenditure 3 Net income/(expenditure) for the year Net movement in funds Reconciliation of funds: Balance brought forward at 1 April 2020 9 Balances carried forward at 31 March 2021 9	Restricted Funds £ - 470,146 - - 470,146 - 484,700 484,700 (14,554) (14,554) 158,691 144,137	Unrestricted Funds £ 82,018 897,046 4,912 7,995 991,971 23,813 943,805 967,618 24,353 24,353 662,921 687,274	Total Funds 2021 £ 82,018 1,367,192 4,912 7,995 1,462,117 23,813 1,428,505 1,452,318 9,799 9,799 821,612 831,411	Total Funds 2020 £ 60,601 1,222,708 2,630 11,574
				1,297,513
				33,175 1,225,910
				1,259,085
				38,428
				38,428 783,184
				821,612

The statement of financial activities has been prepared on the basis that all operations are continuing operations.

There are no recognised gains and losses other than those passing through the statement of financial activities.

The accounting policies and notes form part of the accounts.

MIND IN HARROW (A Company Limited by Guarantee) STATEMENT OF FINANCIAL ACTIVITIES (including income & expenditure accounts) comparative figures for YEAR ENDED 31 MARCH 2021

being Statement of Financial Activities for year ended 31 March 2020

Notes Income and endowments from: *Income* Donations & legacies 2a Charitable activities 2b Other trading activities 2c Income from investments 2d Total income and endowments Expenditure on: *Raising funds* *Charitable activities* Total expenditure 3 Net income/(expenditure) for the year Net movement in funds Reconciliation of funds: Balance brought forward at 1 April 2019 9 Balances carried forward at 31 March 2020 9	*Restricted* *Funds* *2020* £ - 450,295 - - 450,295 - 391,163 391,163 59,132 59,132 99,559 158,691	*Unrestricted* *Funds* *2020* £ 60,601 772,413 2,630 11,574 847,218 33,175 834,747 867,922 (20,704) (20,704) 683,625 662,921	*Total* *Funds* *2020* £ 60,601 1,222,708 2,630 11,574
			1,297,513
			33,175 1,225,910
			1,259,085
			38,428
			38,428 783,184
			821,612

MIND IN HARROW (A Company Limited by Guarantee) BALANCE SHEET YEAR ENDED 31 MARCH 2021

Notes FIXED ASSETS Tangible Assets 4 Unlisted investment 5 Total Fixed Assets CURRENT ASSETS Debtors 6 Cash at Bank & in Hand Total Current Assets Liabilities Creditors falling due within one year 7 Net Current Assets NET ASSETS THE FUNDS OF THE CHARITY: 9 Restricted Funds Unrestricted Funds: General Reserves Designated Funds	£ 9,738 - 89,428 869,984 959,412 (137,739) 334,941 352,333	2021 £ 9,738 821,673 831,411 144,137 687,274 831,411	£ 2,095 - 44,760 895,274 940,034 (120,517) 327,903 335,018	2020 £ 2,095 819,517
				821,612
				158,691 662,921
				821,612

The accounts on pages 27 to 46 were approved by the Board on 8th November 2021 and signed on its behalf by:

Jo Norman Trustee (Chair)

Neema Jagatia Trustee (Treasurer)

Registered Company No: 03351324 Registered Charity No: 1067480

MIND IN HARROW (A Company Limited by Guarantee) STATEMENT OF CASH FLOWS YEAR ENDED 31 MARCH 2021

Cash flows from operating activities: Net cash provided by / (used in) operating activities Cash flows from investing activities Donation re. Mind Retail Harrow shop Bank interest Purchase of unlisted investment Purchase of tangible fixed assets Net cash provided by investing activities Cash flows from financing activities Net cash provided by / (used in) financing activities Increase in cash and cash equivalents in the year Cash and cash equivalents at the beginning of the year Total cash and cash equivalents at the end of the year Reconciliation of net income / (expenditure) to net cash flow from operating activities Net income for reporting period per SOFA Adjustments for: Depreciation Dividends, interest, & income from investments (Increase)/decrease in debtors Increase/(decrease) in creditors Net cash provided by / (used in) operating activities Analysis of cash & cash equivalents Cash in hand Notice deposits (<3mths) Overdraft repayable on demand Total cash and cash equivalents at the end of the year	2021 £ (19,917) 129 7,866 - (13,368) (5,373) - (25,290) 895,274 869,984 2021 £ 9,799 5,725 (7,995) (44,668) 17,222 (19,917) 2021 £ 1,000 868,984 - 869,984	2020 £ (11,060) 1,445 10,129 - (767)
		10,807 -
		(253) 895,527
		895,274
		2020 £ 38,428 3,712 (11,574) 37,902 (79,528)
		(11,060)
		2020 £ 1,000 894,274 -
		895,274

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

1) ACCOUNTING POLICIES

The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are as follows:

a) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2015) – (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Mind in Harrow meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s).

b) Fund accounting

Restricted funds are subjected to restrictions on their expenditure imposed by the donor or through the terms of an appeal. Expenditure, which meets these restrictions, is identified to the fund. Designated funds are unrestricted funds earmarked by the Board of Trustees for particular purposes.

c) Incoming resources

All incoming resources are included in the statement of financial activities when the charity is entitled to the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular income:

Voluntary income is received by way of grants, donations, gifts and membership subscriptions and is included in full in the Statement of Financial Activities (SoFA) when receivable. Grants, where entitlement is not conditional on the delivery of a specific performance by the charity, are recognised when the charity becomes unconditionally entitled to the grant
Donated services and facilities and the value of services provided by volunteers are acknowledged but have not been included in these accounts
Investment income is included when receivable
Incoming resources from grants, where related to performance and specific deliverables, are accounted for as the charity earns the right to consideration by its performance
For legacies, entitlement is taken when the charity has been notified by the executors that they will make a confirmed payment of a specified amount.

d) Resources expended

Expenditure is recognised on an accrual basis as a liability is incurred. All costs are allocated between the expenditure categories of the SoFA on a basis designed to reflect the use of the resource. Costs relating to a particular activity are allocated directly, others are apportioned on an appropriate basis e.g. staff time spent on that activity .

Expenditure on raising funds comprises the costs associated with attracting donations and legacies
Expenditure on charitable activities comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them (‘Support Costs’), as well as governance costs
Governance expenditure includes those costs associated with meeting the constitutional and statutory requirements of the charity and includes the audit fees and costs linked to the strategic management of the charity.

e) Unlisted investments

Contribution to capital costs of shop refurbishment are amortised over the term of the lease until the first break clause.

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

f) Tangible fixed assets

Tangible fixed assets are stated at cost less accumulated depreciation. The costs of additions below £200 are not capitalised. Depreciation is provided at rates calculated to write off the cost of each asset over its expected useful life, as follows:

Leasehold Improvements - over term of lease Furniture, Fixtures & Fittings - 25% on cost Office Equipment - 33.3% on cost

g) Operating leases Rentals applicable to operating leases where substantially all the benefits and risks of ownership remain with the lessor are charged against income as incurred.

h) Pension costs The charity operates a defined contribution pension scheme with The Peoples Pension and participates in a multi-employer scheme with The Pensions Trust. The pension cost charge represents contributions payable by the charitable company to the schemes and changes to the provision recognised for future deficit reduction payments required.

i) Going concern

The Trustees have assessed whether the use of the going concern basis is appropriate and have considered possible events or conditions that might cast significant doubt on the ability of the charity to continue as a going concern. The trustees have made this assessment for a period of at least one year from the date of approval of the financial statements. In particular the trustees have considered the charity's forecasts and projections and have taken account of pressures on events.

The Trustees have also considered the impact of the COVID-19 pandemic and measures taken in the UK.

The charity has a strong cash and reserves position at the time of approval of these financial statements. Having produced forecasts and made enquiries, the trustees have concluded that there is a reasonable expectation that the charity has adequate resources to continue in operational existence for at least 12 months from the date of the audit report of these financial statements. The charity therefore continues to adopt the going concern basis in preparing its financial statements.

j) Financial instruments The charitable company only has basic financial instruments measured at amortised cost, with no financial instruments classified as other, or basic financial instruments measured at fair value.

k) Cash and cash equivalents

Cash and cash equivalents include cash at banks and in hand and short term deposits with a maturity date of twelve months or less.

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

2) INCOMING RESOURCES

2a Income from donations & legacies Donations Grants Grants received, included in the above, are as follows: NHS Harrow CCG Harrow Council Young Harrow Foundation 2b Restricted Income from charitable activities 2021 £ Stepping Stones Projects 19,880 Befriending Services 86,895 User Involvement Project - Information/Access Projects 82,028 IAPT / Talking Therapies - User Led Training 281,343 470,146 2c Income from other trading activities Harrow Community Action Social Work Students Homes in Mind	2021 £ 50,060 31,958 82,018 £ 10,924 17,534 3,500 31,958 Unrestricted Total 2021 2021 £ £ 52,165 72,045 22,284 109,179 52,837 52,837 73,322 155,350 681,273 681,273 15,165 296,508 897,046 1,367,192 2021 £ 1,100 420 3,392 4,912		2020 £ 38,961 21,640 60,601 £ 10,067 11,573 - 21,640 Total 2020 £ 52,723 55,595 47,743 137,935 593,121 335,591




			1,222,708
			2020 £ 1,230 1,400 - 2,630

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021
2d Income from investments Donation from national Mind re Mind Retail Harrow shop Bank interest	2021 £ 129 7,866 7,995	2020 £ 1,445 10,129
		11,574

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

3) TOTAL RESOURCES EXPENDED

Expenditure on raising funds Charitable expenditure: Stepping Stones Projects Befriending Services User Involvement Project Information/Access Projects IAPT / Talking Therapies User Led Training Governance costs Total resources expended Staff Costs Wages & Salaries Social Security Costs Pension Other Costs Include: Auditors’ Remuneration Governance Costs Audit fees – current year Other costs Staff costs Staff numbers Direct Charitable Administration	Staff Costs £ 21,108 67,500 95,355 37,992 123,186 656,220 151,266 1,131,519 10,052 1,162,679 -	Support Costs Other £ £ - 2,705 5,611 10,676 3,741 9,053 3,741 7,827 7,481 22,542 11,222 7,205 5,611 173,747 37,407 231,050 - 12,752 37,407 246,507 audit services	Depreciation £ - 197 1,612 131 994 394 2,397 5,725 - 5,725 2021 £ 1,023,040 90,734 48,906 1,162,680 £ 4,000 £ 4,000 8,752 10,052 22,804 2021 26 5 31	Total 2021 £ 23,813 83,984 109,761 49,691 154,203 675,041 333,021 1,405,701 22,804 1,452,318 2020 £ 903,697 75,003 41,310 1,020,010 £ 4,800 £ 4,800 8,513 9,254 22,567 2020 22 6 28	Total 2021 £ 23,813 83,984 109,761 49,691 154,203 675,041 333,021 1,405,701 22,804 1,452,318 2020 £ 903,697 75,003 41,310 1,020,010 £ 4,800 £ 4,800 8,513 9,254 22,567 2020 22 6 28	Total 2020 £ 33,175
						90,239 70,304 57,189 163,007 567,351 255,253
						1,203,343
						22,567
						1,259,085

					1,020,010
					£ 4,800 £ 4,800 8,513 9,254
					22,567
					2020 22 6
					28

No employee earned emoluments of more than £60,000 during the year.

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

Trustee and management remuneration & related party transactions

No travel, subsistence, or conference expenses were reimbursed to any trustees during the year (2020: £85). No trustee or other person related to the charity had any personal interest in any contract or transaction entered into by the charity during the year (2020-21).

The total value of employee benefits (salaries, employer’s NI, pension) for key management personnel (CEO, Service Managers, Fundraiser, Finance & Operations Manager) for the year was £211,418 (2020: £181,370).

Mind in Harrow is the Custodian Member of Homes in Mind, a company limited by guarantee, and appoints 50% of its directors as Custodian Directors. There is a consultancy agreement in place for Mind in Harrow to provide support to Homes in Mind, and during the year Mind in Harrow received £3,392 from Homes in Mind under this contract.

4) TANGIBLE FIXED ASSETS Cost At 1 April 2020 Additions Disposals At 31 March 2021 Depreciation At 1 April 2020 Charge for year Disposals At 31 March 2021 Net Book Value 31 March 2021 31 March 2020	Office Equipment Fixtures & Fittings £ 48,327 13,368 -
	61,695
	46,232 5,725 -
	51,957
	9,738
	2,095

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021
5) UNLISTED INVESTMENT Contribution to capital costs At 1 April 2020 Additions At 31 March 2021 Amortisation At 1 April 2020 Charge for year At 31 March 2021 Net Book Values 31 March 2021 31 March 2020 6) DEBTORS Other Debtors Prepayments Accrued Income	2021 £ 73,436 12,437 3,555 89,428	Mind Retail Contribution to Harrow Shop acquisition & refitting £ 14,031 -
		14,031
		14,031 -
		14,031
		-
		-
		2020 £ 13,809 26,657 4,294
		44,760

7) CREDITORS – AMOUNTS FALLING DUE WITHIN ONE YEAR Pension creditor Other creditors Accruals Deferred Income The Pension Trust deficit reduction payments provision	2021 £ 5,979 24,080 35,163 51,512 21,005 137,739	2020 £ 5,551 36,121 38,915 15,041 24,889
		120,517

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021
7b. Deferred income Deferred income at 1 April Resources deferred in the year Amounts released from previous years Deferred income at 31 March	2021 £ 15,041 51,512 (15,041) 51,512	2020 £ 125,023 15,041 (125,023)
		15,041

Deferred income held at 31 March 2021

At the balance sheet date the charity was holding funds received in advance from Harrow Council, NHS CCG Harrow, and City Bridge Trust.

8) FINANCIAL INSTRUMENTS

Carrying amount of financial assets Debt instruments measured at amortised cost Carrying amount of financial liabilities Measured at amortised cost	2021 2020 £ £ 76,991 18,103 86,227 105,476

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

Balance at 31.3.20 8,642 4,495 1,251 17,165 16,535 28,101 2,412 868 76,372 - - - - - - 2,850 - - - 158,691 31,018 40,000 49,000 140,000 75,000	*Incoming* *Resources* (2,091) - - 26,408 - 98,800 2,994 38,547 76,371 34,264 9,976 25,601 32,343 19,880 5,500 11,400 40,487 40,000 9,666 470,146 - - - - -	Movement in Funds: *Resources* *Expended* (2,817) - - (38,794) (16,535) (85,789) (5,406) (17,965) (132,166) (33,118) (9,976) (20,831) (24,732) (10,805) (2,798) (11,400) (30,801) (36,219) (4,548) (484,700) - - - - -	Transfers - - - - - - - - - - - - 17,315 - - - -	Balance at 31.3.21 3,734 4,495 1,251 4,779 - 41,112 - 21,450 20,577 1,146 - 4,770 7,611 9,075 2,702 2,850 9,686 3,781 5,118
				144,137
				48,333 40,000 49,000 140,000 75,000
335,018	-	-	17,315	352,333
327,903	991,971	(967,618)	(17,315)	334,941
821,612	1,462,117	(1,452,318)	-	831,411

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

Fixed Assets £ - - - 714 - - 371 - - 3,005 - - - 1,485 3,382 -	Current Assets £ - - - - - - - - - - - - - - - -	Current Liabilities £ (1,235) - - (1,991) (5) - (210) - (97) (117) - (1,100) - (3,827) (3,600) -	Inter Fund Balances £ 4,969 4,495 1,251 6,056 41,117 21,450 20,416 1,146 4,867 4,723 9,075 3,802 2,850 12,028 3,999 5,118	Total 2021 £ 3,734 4,495 1,251 4,779 41,112 21,450 20,577 1,146 4,770 7,611 9,075 2,702 2,850 9,686 3,781 5,118
8,957 - - - - -	- - - - - -	(12,182) - - - - -	147,362 48,333 40,000 49,000 140,000 75,000	144,137
				48,333 40,000 49,000 140,000 75,000
-	-	-	352,333	352,333

781	959,412	(125,557)	(499,695)	334,941
9,738	959,412	(137,739)	-	831,411

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

9 c) PURPOSE OF FUNDS

Restricted Funds

EKTA activities Fund

Funds raised from a general fundraising drive to support the ongoing activities with the South Asian community.

Stepping Stones User Fund

Monies transferred from the Occupational Therapy Fund and a donation received, to support users in pursuing recreational and educational activities.

Head for Work – Big Lottery Fund

Funding received from the Lottery Fund 2017-20 to train service users to become trainers, and a 6 month extension during 2020 to continue the programme during the pandemic.

Somali Hayaan Project

Funds received from The Henry Smith Charity towards the provision of support, advice, and advocacy to Somali refugees, asylum seekers and their families who experience poor mental health in Harrow & Brent.

HeadsUp Youth Wellbeing Project

Funds received from City Bridge Trust to support young people in Harrow to improve their mental health and resilience, and to build their self-esteem, in partnership with other local providers.

On Your Side Peer Support

Funds received from national Mind to pilot a peer advocacy support project for 12 months.

Somali Hayaan – Charity of Sir Richard Whittington

Supported by The Charity of Sir Richard Whittington, the Somali Hayaan – Mercer project funds our Somali Mental Health Project Coordinator and volunteers to support the mental wellbeing of this refugee community in NW London.

HeadsUp Harrow Expansion

Funds received from Comic Relief to expand the work of the HeadsUp Project to reduce stigma and provide access to a new range of services and interventions for marginalised children & young people and their parents across Harrow.

Mind Commercial Training Development

Funds received from Mind Growth Fund to launch a new commercial training project to provide workplace support and increase Mind in Harrow sustainability.

A4A Befriending

Funds received from National Lottery Awards for All to provide one-to-one befriending support for isolated Harrow residents experiencing severe & enduring mental ill-health.

Side by Side Project

Funds received from Harrow Giving to offer time-limited specific one-to-one befriending and group wellbeing support during the pandemic.

London Community Foundation

Funds received from the London Community Response Fund – Coronavirus Appeal to transform mental health information, support, and services and increase reach through improved digital channels, befriending, user-led support & advocacy, and the mental health information helpline.

Stepping Stones Peoples Postcode Lottery Fund

Funds received from the Peoples Postcode Lottery to run mainstream educational, leisure, and physical activity courses for users of mental health services.

Mind IT grants

Funds received from national Mind to cover additional IT and communications costs including videoconferencing facilities due to the pandemic.

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

Community Befriending PK fund

Funds received from the Philip King Charitable Trust to support the delivery of a community befriending service to people in Harrow isolated by their mental health.

Mind Coronavirus Mental Health Response Fund

Funds received via national Mind from the Department of Health & Social Care and a Community Helpline Uplift Grant to provide an expanded Mental Health Helpline and casework and befriending support during the pandemic.

Comic Relief Recovery Funding

Funds received from Comic Relief co-funded from the Comic Relief ‘Big Night In’ Match Fund – COVID Response through a partnership with the Department for Digital, Culture, Media and Sport, to address critical operational needs during the pandemic through investment in digital & remote-working approaches and enhanced core infrastructure to support services.

A4A Side by Side

Funds received from National Lottery Awards for All COVID fund towards peer support and online wellbeing groups during the pandemic.

Designated Funds

Projects Fund

Funds set aside for delivery of the Stepping Stones courses programme during 2021-22, for the delivery of and the shared partnership costs of marketing and training for the SWISH Information service, for mental health advocacy work, and for resources development for our children’s and young people’s services.

Development Fund

Monies transferred from four designated project funds to pay for items such as equipment and professional advice, which will be of benefit to the whole agency.

Office Relocation Fund

Funds set aside from General Reserves to cover the costs of a future move planned to permanent offices, and an annual £3,000 provision towards dilapidations costs arising at the time of such an office move.

Employment & Pensions Fund

Funds transferred from the Administration Fund and projects to cover the additional costs of compliance with Employment Legislation in respect of redundancy and sickness and as a contingency for potential staff pension fund liabilities on account of projected shortfalls.

Sustainability Investment Fund

Funds held to invest in the organisation’s sustainability through diversification of income sources and more cost effective operations in accordance with Mind in Harrow’s strategy 2014-20 approved by the Board of Trustees in July 2014.

General reserves

General reserves are those funds which are not restricted or designated as committed to specific contingencies.

9d) Head for Work – Big Lottery Fund (URN RC/0010293699) Restricted Fund Analysis Balance 1 April 2020 Income Expenditure Balance 31 March 2021	£ 17,165 26,408 (38,794)
	4,779

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

9e) Befriending – National Lottery Awards for All (Project ID: 20110243) Restricted Fund Analysis Balance 1 April 2020 Income Expenditure Balance 31 March 2021 9f) Side by Side – National Lottery Awards for All (Project ID: 20152531) Restricted Fund Analysis Balance 1 April 2020 Income Expenditure Balance 31 March 2021	£ - 9,976 (9,976)
	-
	£ - 9,666 (4,548)
	5,118

10) PENSION SCHEME

The charity operates a defined contribution pension scheme with The Peoples Pension and participates in a multi-employer scheme with The Pensions Trust. The pension cost charge represents contributions payable by the charitable company to the schemes and changes to the provision recognised for future deficit reduction payments required.

The Pensions Trust – The Growth Plan

The company participates in the scheme, a multi-employer scheme which provides benefits to some 950 non-associated participating employers. The scheme is a defined benefit scheme in the UK. It is not possible for the company to obtain sufficient information to enable it to account for the scheme as a defined benefit scheme. Therefore it accounts for the scheme as a defined contribution scheme. The scheme is subject to the funding legislation outlined in the Pensions Act 2004 which came into force on 30 December 2005. This, together with documents issued by the Pensions Regulator and Technical Actuarial Standards issued by the Financial Reporting Council, set out the framework for funding defined benefit occupational pension schemes in the UK.

The scheme is classified as a 'last-man standing arrangement'. Therefore the company is potentially liable for other participating employers' obligations if those employers are unable to meet their share of the scheme deficit following withdrawal from the scheme. Participating employers are legally required to meet their share of the scheme deficit on an annuity purchase basis on withdrawal from the scheme. A full actuarial valuation for the scheme was carried out at 30 September 2017. This valuation showed assets of £794.9m, liabilities of £926.4m and a deficit of £131.5m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows:

Deficit contributions

From 1 April 2019 to 31 January 2025:

£11,243,000 per annum (payable monthly and increasing by 3% each on 1st April)

Unless a concession has been agreed with the Trustee the term at 30 September 2025 applies.

Note that the scheme’s previous valuation was carried out with an effective date of 30 September 2014. This valuation showed assets of £793.4m, liabilities of £969.9m and a deficit of £176.5m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows:

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

Deficit contributions

From 1 April 2016 to 30 September £12,945,440 per annum 2025: (payable monthly and increasing by 3% each on 1st April) From 1 April 2016 to 30 September £54,560 per annum 2028: (payable monthly and increasing by 3% each on 1st April)

The recovery plan contributions are allocated to each participating employer in line with their estimated share of the Series 1 and Series 2 scheme liabilities.

Where the scheme is in deficit and where the company has agreed to a deficit funding arrangement the company recognises a liability for this obligation. The amount recognised is the net present value of the deficit reduction contributions payable under the agreement that relates to the deficit. The present value is calculated using the discount rate detailed in these disclosures. The unwinding of the discount rate is recognised as a finance cost.

PRESENT VALUES OF PROVISION

	31	March 2021	31 March 2020	31 March 2019
		(£s)	(£s)	(£s)
Present value of provision		21,005	24,889	30,192

RECONCILIATION OF OPENING AND CLOSING PROVISIONS

	Period Ending	Period Ending	Period Ending	Period Ending
	31 March	2021	31 March	2020
	(£s)		(£s)
Provision at start of period		24,889		30,192
Unwinding of the discount factor (interest expense)		559		382
Deficit contribution paid	(5,161)		(5,010)
Remeasurements - impact of any change in assumptions		718		(675)
Remeasurements - amendments to the contribution
schedule		-		-
Provision at end of period		21,005		24,889

INCOME AND EXPENDITURE IMPACT

	Period Ending	Period Ending	Period Ending	Period Ending
	31 March	2021	31 March	2020
	(£s)		(£s)
Interest expense		382		382
Remeasurements – impact of any change in assumptions		(675)		(675)
Remeasurements – amendments to the contribution
schedule		-		-
Costs recognised in income and expenditure account		48,188		41,985

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

ASSUMPTIONS

	31	March 2021	31 March 2020	31 March 2019
	%	per annum	% per annum	% per annum
Rate of discount		0.66	2.53	1.39

The discount rates shown above are the equivalent single discount rates which, when used to discount the future recovery plan contributions due, would give the same results as using a full AA corporate bond yield curve to discount the same recovery plan contributions.

11) COMMITMENTS AND CONTINGENT LIABILITIES

a) Operating Leases

At 31 March 2021 the charitable company had commitments under non-cancellable operating leases:

leases:
Payable within 1 year Payable between 2ndand 5thyear Payable after 5 years	2021 2020 Land and Land and Buildings Other Buildings Other £ £ £ £ 30,000 6,198 40,000 5,965 - 3,280 30,000 6,787 - - - -
	30,000 9,478 70,000 12,752

b) Contingent Liabilities

Pension Obligations

Mind in Harrow participates in The Pensions Trust’s Growth Plan (the Plan). The Plan is funded and is not contracted-out of the State scheme. The Plan is a multi-employer pension plan.

Contributions paid into the Plan up to and including September 2001 were converted to defined amounts of pension payable from Normal Retirement Date. From October 2001 contributions were invested in personal funds which have a capital guarantee and which are converted to pension on retirement, either within the Plan or by the purchase of an annuity.

When an employer withdraws from a multi-employer defined benefit pension scheme which is in deficit, the employer is required by law to pay its share of the deficit, calculated on a statutory basis (known as the buy-out basis).

The Growth Plan is a “last man standing” multi-employer scheme. This means that if a withdrawing employer is unable to pay its debt on withdrawal the liability is shared amongst the remaining employers. The participating employers are therefore, jointly and severally liable for the deficit in the Growth Plan scheme.

Mind in Harrow has been notified by The Pensions Trust of the estimated employer debt on withdrawal from the Plan based on the financial position of the Plan as at 30 September 2020. In a letter dated 21[st] July 2021 The Pensions Trust stated that ”The estimated debt on withdrawal … as at 30 September 2020 is £107,430” (2019: £111,675; 2018: £101,225; 2017: £118,292; 2016: £140,696; 2015: £104,082; 2014: £115,283; 2013: £87,620.77; 2012: £105,943.98).

MIND IN HARROW (A Company Limited by Guarantee) NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021

Mind in Harrow has decided not to change the provision in its Employment & Pensions Designated Fund at 31[st] March 2021:

Employment & Pensions Fund

At 1 April 2020 140,000 Provision made in the period - Provision utilised - At 31 March 2021 140,000

Mind in Harrow has no plans currently to withdraw from the Pensions Trust Growth Plan, but holds designated reserve funds as above to cover the estimated employer debt on withdrawal, if withdrawal was deemed necessary or prudent.

The charitable company had no other material contingent liabilities at 31 March 2021 which have not been provided for in these accounts.

12) TAXATION Taxation

The charity is exempt from tax on its charitable activities

Irrecoverable VAT

The charity is not registered for VAT and its expenses are therefore inclusive of VAT which cannot be recovered.

13) SHARE CAPITAL

Mind in Harrow is a company limited by guarantee and has no share capital. Each member is liable to contribute a sum not exceeding £1 in the event of the charity being wound up.

Mind in Harrow 132-134 College Road Harrow Middlesex HA1 1BQ

T: 020 8426 0929 w : www.mindinharrow.org.uk e: info@mindinharrow.org.uk

Mind in Harrow

Contents

TRUSTEES’ ANNUAL REPORT

LEGAL and ADMINISTRATIVE

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

CHAIR'S REPORT

Jo Norman

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

OUR VISION, MISSION AND VALUES

Our Charitable objectives

Our values

OUR STRATEGIC PRIORITIES

Our vision

Our mission

How we are unique

1. Promoting well-being

2. Building a safer community

4. Improving early help

5. Tackling inequality and empowering action

6. Achieving sustainability

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

Our services and organisational achievements and performance

1. Promoting wellbeing

HeadsUp

2. Building a safer community

Harrow User Group

3. Increasing support & opportunities

Befriending Services

Side by Side

Expert by Experience Advisors Coproduction project

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

User Involvement Project

Stepping Stones Courses

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

Head for Work

4. Improving early help

Mental Health Information Service

SWiSH Information Service

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

On Your Side

Harrow Talking Therapies Service

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

Social Prescribing

5. Tackling inequality and empowering action

Hayaan Project

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

EKTA Mind

SMI Annual physical health checks promotion project

6. Achieving sustainability

Commercial Training

Homes in Mind

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

HOW OUR ACTIVITIES DELIVER PUBLIC BENEFIT

COVID-19 impact 2020-21

Services

Expanded services

Increased communications

Staff and volunteer supervision and support

Board governance

Partnership working

Income generation

Our Mind shop

Community fundraising

Commercial training

Black Lives Matter

- Our Strategy 2014 20

Bank interest

Thank you

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

OUR STRUCTURE, GOVERNANCE, & MANAGEMENT

Governing Document

The Board of Trustees (Management Committee)

Trustee Induction and Training

Scheme of Delegation

Sub-groups of the Board

MIND IN HARROW (A Company Limited by Guarantee) YEAR ENDED 31 MARCH 2021

Remuneration of key management personnel

Principal risks and uncertainties - How the trustees plan to manage them

Principal risks and uncertainties