HERTSMERE CITIZENS ADVICE BUREAU
FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Registered Charlty Number: 1064996
Company Number:03438303
Limited by guarantee
*ADERXL3H*
2911012024
COMPANIES HOUSE
A14
#122

HERTSMERE CITIZENS ADVICE BUREAU
INDEX TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
CONTENTS
Page
Report of the Directors and Trustees
Auditors Report
13-16
Statement of Financial Activities
17
Balance Sheet
18
Cash Flow Statement
19
Notes to the Accounts
20-26

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
The Trustees (who are also Directors for the purpose of Company Law) have
pleasure in presenting their annual report and the audited financial statements for
the year ended 31 March 2024. The financial statements comply with the Charities
Act 2011, the Companies Act 2006, The Charity's Memorandum & Articles of
Association. and Accounting and Reporting by Charities
Statement of
Recommended Practice applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic
of Ireland (FRS 102) (effective 1 January 2015).
1. ADMINISTRATIVE DETAILS
Charity Name
Hertsmere Citizens Advice Bureau (HCAB)
Charlty Reglstratlon No.
Company Reglstratlon No.
1064996
3438303
Registered Offlce
Vanstone Suite
The Community Centre
2 Allum Lane, Elstree, Borehamwood
Hertfordshire WD6 3PJ
Chief Executive
Carolyn Buller
Arran Elkeles
Chair
Company Secretary
Principal Addresses
Lewis Osbourne
Vanstone Suite
The Community Centre
2 Allum Lane, Elstree, Borehamwood
Hertfordshire WD6 3PJ
8 Rudolph Road, Bushey
Hertfordshire WD23 3DU
The Wyllotts Centre
Darkes Lane, Potters Bar
Hertfordshire EN6 2HN
Bankers
Lloyds Bank PLC
Units 32 & 32A Atria Shopping Centre
Watford
Hertfordshire WD17 2UB
Auditors
Parker Cavendish
28 Church Road
Stanmore
Middx. HA7 4XR

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
The following people were directorsltrustees on the date of approval of the report:_
Date Flrst
Elected or
Appolnted
Directorrrrustee
Current Role
Status
Arran Elkeles
Janice Myerson
Malcolm Curlon
Deepa Doshi
Chair
Elected
Vice Chair
Elected
Chair- Finance Committee
Elected
Chair - Personnel & Operations Elected
Committee
0￿0ct-2o12
28-Jan-2021
07-FetF2015
2&Jan-2018
Christopher Wood
Helen Warne
Peter Tornlinson
Alan Moss
Alireza Ghaffari
Asha Strong
Richard Binns
i¢IMd-Morttme
Binoy Mistry
Elected
Elected
Elected
Elected
Elected
Elected
Elected
05-Apr-2011
26-Jan-2017
28-Jan-2021
05-Nov-2020
25-Jan-2023
04-Apr-2023
17-Oct-2023
pr-2024-""
10-Jul-2024
Co-opted
No members of the Trustee 8oard are in paid employment in the Hertsmere Citizens
Advice Bureau and no members are volunteer advisors in the bureau.
The following people additionally served as directorsltrustees during the year,'_
Dlrectorrrrustee
Status
Date Reslgned
John Boal
Lewis Osbourne
Hadley Simons
Resigned
Resigned
Resigned
19-Jun-2023
11-Oct-2023
18-Jul-2024

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
2. STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
The Hertsmere Citizens Advice Bureau (HCAB) is a registered charity and a
company limited by guarantee. The maximum liability of each member is limited to
one pound (£1). At 31 March 2024 the company had 12 members. HCAB is
governed by its Memorandum and Articles of Association dated 1 July 2014
(updated on 16 May 2024).
HCAB was originally incorporated as a company limited by guarantee in November
1997. The company comfflenced operations in 1997 al which date the assets and
liabilities of the unincorporated 8orehamwood and Elstree Citizens Advi￿ Bureau
were acquired and in 2000 the assets and liabilities of the unincorporated Bushey
Citizens Advice Bureau and Potters 8ar Citizens Advice Bureau were acquired and
the company name changed to The Citizens Advi￿ Bureau Service in Hertsmere
before being changed to Hertsmere Citizens Advice Bureau on 1 July 2014.
Recrultment, Appolntment ol Trustees
Trustees are also Directors of the Company. The Company Secretary and the Chair
oversee the election process for Board appointments. A separate selection process
agreed by the Trustee Board is followed for the election of the Chair at the AGM.
The Trustee Board seeks to ensure that it draws members with the required abilities
from a wide section of those who live and work in Hertsmere and to appoint others
who, due to their skills, may be able lo contribute to its work. No other persons or
bodies external to the charrty were entitled lo appoint persons to the Trustee Board.
Inductlon of Trustees
Newly appointed Trustees to HCAB are enrolled on a comprehensive trustee
induction training course.
Tralning of Trustees
Apart from the induction of newly appointed Trustees, other Trustees receive
training as needs arise.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Organisational Structure
HCAB is governed by its Trustee Board which is responsible for settling the strategic direction of
the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for
the conduct of HCAB and for ensuring that the charity satisfies its legal and contractual
obligations. Trustees meet quarterly as a minimum and delegate the day to day management
to the Chief Executive OffI￿r and her team.
A register of directors, interests is maintained at the registered office, and is available to the
public.
Related Partles
HCAB is a member of Citizens Advice, the operating name of the National Association of
Citizens Advice offices, which provides a framework for standards of advice and casework
management as well as monitoring progress against these slandards. Operating policies are
independently determined by the Trustee Board of HCA8 in order to fulfil its charitable objects
and comply wit
the national requirements of Citizens Advice.
The charity also ctroperates and liaises with a number of other advisory services, local
charities, housing associations and social services departments on behalf of clients. Where
one of the trustees holds the position of trusteeldirector of another charity, they may be involved
in discussions regarding that other charity but not in the ultimate decision-making process.
In 2011 HCAB joined with the 9 other offices in the Hertfordshire area to form Hertfordshire
Citizens Advice Service (HCAS). This is a consortium that sought to encourage collaborative
working between offices on a county wide basis. HCA8 has equal representation on this
consortium along with the other 9 Hertfordshire CA offices.
By 2023 it became apparent that HCAS was no longer viable and rts Board took the decision,
In consultation with the Chairs and CEOS of the 10 members, that the company should be
struck off. This process is expected to be completed by early Autumn.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Major Risks
A risk management strategy and risk register have been established and implemented by the
Trustee Board. The Trustees recognise that any major risks to which the charity is exposed
need to be reviewed and systems put in pla￿ to mitigate those risks. To that end HCAB is
continually monitoring and reviewing the risk register and ensuring action plans are in place to
mitigate its key risks.
Included in external risks is that of the loss of funding. HCAB is dependent upon a substantial
grant from Hertsmere Borough Council to maintain its core Hertsmere-wide advice service.
The Trustees have minimised the effects of the withdrawal of this funding by securing a 5 year
agreement with Hertsmere Borough Council which runs until March 2028, (although these
funds are not index linked). by raising funds from a variety of sources and by maintaining a
prudent reserves policy. Internal risks are minimised by the implementation of procedures for
aulhorisation of all transactions and projects and to ensure consistent quality of delivery for all
operational aspects of the charitable company. The Charity is cognizant of the effects of
inflation on the finances of the Charity. These procedures are periodically reviewed to ensure
that they still meet the needs of the charity. In addition both the governance and case work of
HCAB is subject to assessment and review by Citizens Advice Nats'onal Office.
3. OBJECTIVES AND ACTIVITIES
Objectives
The Charity's objectives are to promote any charitable purpose for the benefit of the
communrty living and working in Hertsmere. by the advancement of education, the protection
and preservation of health and the relief of poverty, sickness and distress.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Alms, Objectives, Strategles and Actlvities for the Year
HCA8 aims to provide free, independent, confidential and impartial advice to
everyone living or working in Hertsmere, on their rights and responsibilities. It values
diversity. promotes equality and challenges discrimination.
HCA8 aims to provide the advice people need for the problems they face and to
improve Ihe policies and practices that affect people's lives.
In addition to the continuing provision of high quality advisory services to the local
community the primary objectives for the year were to continue to develop the
means of serrfice provision to include telephone and internet communication, and to
extend the work of the specialist debt advisory serdice staffed by appropriately
qualified personnel.
To obtain the necessary funding to provide the additional services, applications were
made to various local and nalional providers of community finance. Advertisernents
volunteers, induction and training being provided to the extent that necessary
knowledge and skills vRre not pre-existing.
The principal activity of the HCAB remained the provision of free, confidential,
independent and impartial advice, information and counsel for mernbers of the
public. This is provided through three main service advice centres in Hertsmere: in
Elstree & Boreharnwood, Bushey and Potters Bar. In addition lo general advice the
following specialist advisory services were provided during the year:_
Specialist Welfare Benefit and Debt Counselllng
Advisory seniices were provided through face-to-face consultations, telephone
advice lines, by emails and various outreach seniices at community centres
throughout Hertsmere. With funds received from the British Gas Energy Trust HCAB
is providing detailed advice to clients struggling with energy costs.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Contribution of Volunteers
HCAB receives help and support in the forrn of voluntary assistance in advising the
public and administering the charity.
55 Volunteers, including the trustees, contributed some hours 17,472 of largely
advisory work to the organisation during the year. We estirnate the value of this
help at approximately £297,024 in respect of the year 2023-24 (2023.. £292,000).
4. ACHIEVEMENTS AND PERFORMANCE
Charltable Actlvltles
The effects of the Cost-of-Livlng crisis continued to affecl the lives of the people
coming to see us through 2023-24. The number of people asking for our help
remained high with an increase in the number of homeowners seeking advice.
Around 40 % of our clients presented with an issue related to debt and energy bills
with 38Vo of those being in a negative budget situation. We gained additional
funding from HCC and BGET to support caseworkers to resolve these issues for
our clients. Housing and potential homelessness enquiries increased and we
gained lottery funding to support people to prevent eviction and sustain their
tenancies . The number of people seeking help with a crisis situation increased on
the previous year and we gained funding for energy and supermarket vouchers lo
help resolve the immediate problem. We continued to deliver services in all areas of
Ihe borough via telephone, email and face to face.. Our skilled and conscientious
staff and volunteer team delivered advice which achieved the Advice Quality
standard and was assessed by National Citizens Advice as being in the highest
category for quality ad consistency.
Cllents and enqulres
During 2023124 we dealt with 17,501 client contacts (2023: 17.379) whilst the
number of new cases were 4,605 (2023: 3,836).

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Fundraising Activities
Total income for the year was £759,747 an increase of £133,681 compared to the
previous year. A number of new projects contributed to this additional income
strengthening the Money and Debt Advice team, and providing further capability to
help those in crisis. Contact with potential new clients was also generated by links
to Foodbanks and greater accessibility through the website, telephone and email.
No material expenditure was incurred in fundraising activities during the year.
Investment Actlvltles
The charity does not currently hold investments other than interest bearing accounts
and term cash deposits with its banker.
Factors Affecting the Achievement of Objectives
The charity is only too well aware of the financial pressures experienced by its major
f(meTrafitrin view o
Is con
Inues to seek additional sources of funding for its
services while at the same time ensuring that these are provided in a cost effective
and efficient manner.
FINANCIAL REVIEW
Flnanclal Posltlon
Incoming Resources in the year were £759.747 (2023.. £626.066) and of this sum,
£458,289 (2023: £333,182) related to project activities.
A surplus of £68.528 was made in the year (2023.. £42,476). At 31 March 2024 total
reserves were £592,278 (2023.. £523,750) of which £Nil represented Designated
Funds (2023.. £Nil) and £Nil represented Restricted Funds (2023: £Nil). The surplus
was increased from £42,476 in 2022123 to £68,528 in 2023124 mainly due to
additional project income in 2023124.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Reserves Policy
HCAB is required to ensure that free monies are available in each financial year to
meet any reasonable foreseeable contingency. The charity fnaintains a projection of
income and expenditure for three years ahead and endeavours to ensure that this
continues to be derived from as wide a variety of sources as possible. However.
HCAB is dependent upon a substantial grant from Hertsmere Borough Council to
maintain its core Hertsmere-wide advice service. Any reduction in this grant could
affect the Trustees, ability to maintain a Hertsmere-wide service and any material
reduction could lead to the closure of HCAB in the Borough.
The Trustees have examined HCAB requirements for reserves in the light of the
principal risks to the organisation. These risks centre around a major or total loss of
core funding, and the consequent potenlial redundancies. The Trustees are also
mindful of the desire to maintain the service in the event of a temporary hiatus in the
receipt of grants.
The particular reserves are outlined in notes 9 and 10 .
Prlnclpal Fundlng Sources
The Directors extend their gratitude to Hertsmere Borough Council who continued to
support the core operating capacity of the Charity. Additionally project specific
funding was received from the Rolandson Foundation, the M foundation, Aldenham
Parish Council, Hertsmere Foodbanks, Citizens Advice National,British Gas Energy
Trust and Hertfordshire County Council.
Hertsmere Borough Council also provides the Bushey and Potters Bar office
premises to the Charrty on a rent free basis for which we are again very grateful.
The Charity did not have any borrowings from either providers of funding or other
SoUr￿S as at the balance sheet date.
Funds in Deficlt
No funds vrfere in deficit at the balance sheet date.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Investment Po15cy
As required in its Memorandum, in furtherance of its objects, and for no other
purposes. the Company has the power to invest the monies of the Company not
immediately required for its purposes in or upon such investments, securities or
propety as may be thought fit, subject nevertheless to such conditions and such
consents as may for the time being be imposed or required by law.
6. PUBUC BENEFIT STATEMENT
The Trustee Board is confident that they have complied with their duty under sectlon
4 of the Charities Act 2011 to have due regard to the guidance on public benefit
published by the Charities Commission in exercising their powers or duties.
7. FUTURE PLANS
inJsJLc.o.ntiD.u.aJly
ss to tts se
e and intends to extend its
sep4ice to even wider numbers of the community through increased partnership
working, development of telephone advi￿ and office based online advisory service
facilities.
10

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
8. DIRECTORS RESPONSIBILITIES
The trustees (who are also directors of Hertsmere Citizens Advi￿ Bureau for the
purposes of company law> are responsible for preparing the Report of the Trustees
and the financial statements in accordance with applicable law and United Kingdom
Accounting Standards {United Kingdom Generally Accepted Accounting Practice).
including Financial Reporting Standard 102 "The Financial Reporting Standard
applicable in the UK and Republic of Ireland"
In preparing those financial statements, the directors are required to:_
select suitable accounting poliaes and then apply them consistently,
make judgements and estimates that are reasonable and prudent,
state whether applicable accounting standards have been followed. subject to any
material departures disclosed and explained in the financial statements. and
prepare the financial statements on the going concern basis unless it is
inappropriate to presume that the company will continue in operation.
The directors are also responsible for keeping proper accounting records which
disclose with reasonable accuracy at any time the financial position of the
Hertsmere Citizens Advice Bureau and to enable them to ensure that the financial
statements comply with the Companies Act 2006.
The directors are responsible for ensuring that the Company maintains an adequate
system of internal control designed to provide reasonable assurance that Ihe assets
are safeguarded against material loss or unauthorised use and to prevent and
detect fraud and other irregularities.
This report has been prepared in accordance with the Statement of Recommended
Practice - Accounting and reporting by Charities and in accordance with the special
provisions of Part 15 of the Cornpanies Act 2006 relating to small companies.
11

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
8. DIRECTORS RESPONSIBILITIES- CONTINUED
So far as each director at the date of the approval of this report is aware:_
there is no relevant audit information of which the company's auditors are unaware
and the directors have taken all steps they ought to have to make themselves
aware of any relevanl audit information and to establish that the auditors are aware
of that information.
Parker Cavendish were appointed as the company's auditors at the last Annual
General Meeting and have expressed their willingness to continue in that capacity.
Alan Moss - Trustee
Date: 10 July 2024
12

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDENT AUDITORS, REPORT
TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU
Opinion
We have audited the financial statemenls of Hertsmere Citizens Advice Bureau (the
'charilable company,) for the year ended 31 March 2024 which comprise the
Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and
notes to the financial statements, including a summary of significant accounting
policies. The financial reporting framework that has been applied in their preparation
is applicable law and United Kingdom Accounting Standards (United ￿'ngdorn
Generally Accepted Accounting Practice), including Financial Reporting Standard
102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland,.
In our opinion the financial statements:
give a true and fair view of the state of the charitable companWs affairs as at 31
March 2024 and of its incoming resources and application of resources, including its
result, for the year then ended"
have been properly prepared in accordance with United Kingdom Generally
Accepted Accounting Practice, including Financial Reporting Standard 102 'The
Financial Reporting Standard applicable in the UK and the Republic of Ireland,; and
have been prepared in accordance with the requirements of the Companies Act
2006.
Basls for oplnlon
We conducted our audit in accordance with International Standards on Auditing
(UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are
further described in the Auditors responsibilities for the audit of the financial
statements section of our report. We are independent of the charitable company in
accordan￿ with the ethical requirements that are relevant to our audit of the
financial statements in the UK, including Ihe FRC'S Ethical Standard. and we have
fulfilled our other ethical responsibilities in accordance with these requirements. We
believe that the audit evidence we have obtained is sufficient and appropriate to
provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the trustees, use of
going concern basis of accounting in the preparation of the financial statements is
appropriate.
Based on the work we have performed, we have not identified any material
uncertainties relating to events or conditions that, individually or collectively, may
cast significant doubt on the charitable company's ability to continue as a going
concern for a period of at least twelve months from when the financial statements
are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going
concern are described in the relevant sections of this report.
13

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDENT AUDITORS, REPORT
TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU
Other Infomiation
The trustees are responsible for the other information. The other information comprises the
information included in the Annual Report. other than the financial statements and our Report of the
Independent Auditors thereon.
Our opinion on the financial statemenls does not cover the other information and, except to the extent
otherwise explicitly stated in our report. we do not express any form of assurance conclusion Ihefeon.
In connection with our audit of the financial stalements, our responsibility is to read the other
information and in doing so, consider whether the other information is materially inconsistent with
the financial statements or our knowledge obtained in the audrt or othepHise appears to be materially
misstated. If we identify such material inconsistencies or apparent material misstatements, we are
required to determine whether this gives rise to a material mistatement in the financial statements
themselves. If, based on the work we have performed, we conclude that there Is a material
misstatement of this other information, we are required to r8POrt to report that fact. We have nothing
to report in this regard.
-.￿.•pinIOns￿nJoth0rXrnattarB￿r.e8crIbQd.bY.the￿0mPan1￿￿A0t.2o.
In our.opinion, based on the work undertaken in the course of the audit..
the information given in the Report of the Trustees for the financial year for which the financial
slalements are prepared is consistenl with the financial statements; and
- Ihe Report of the Trustees has been prepared in accordance with applicable legal requirements.
Matters on which we are requlred to report by exception
In Ihe light of the knowledge and undeTStanding of the charilable company and its environment
obtained in the course of the audit. have not identified material misstatements in the Report of the
Trustees
We have nothing to report in respect of the following matters where the Companies Act 2006 requires
us to report to you if, in our opinion:
adequate accounting records have not bean kept: or
the financial statements are not in agreement with the accounting records and returns. or
- certain disclosures of trustees, remuneration specified by law are not made. or
we have not received all the information and explanations we require for our audit.
Responsibilities of trustees
As explained more fully in the Statement of Trustees Responsibilities, Ihe trustees (who are also the
directors of the charitable cornpany for the purposes of company law) are responsible for the
preparation of the financial statements and for being satisfied that they give a true and fair view. and
for such inlernal control as the trustees determine is necessary to enable the preparation of financial
statements that are free from material misstatemenl, whether due to fraud or error.
14

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDENT AUDITORS. REPORT
TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU
Responsibilities of trustees (cont)
In preparing the financial statements, the trustees are responsibl8 for assessing the
charitable company's ability to continue as a going concern, disclosing, as
applicable, matters related to going concern and using the going concern basis of
accounting unless the trustees either intend to liquidate the charitable company or lo
cease operations, or have no realistic alternative but to do so.
Our responslbllities for the audit of the financial stat•mants
Our objectives are to obtain reasonable assurance about whether the financial
slatements as a whole are free from material misstatement, whether due to fraud or
error, and to issue a Report of the Independent Auditors that includes our opinion.
Reasonable assurance is a high level of assurance, bul is not a guarantee that an
audit conducted in accordance with ISAS (UK) will a￿ayS detect a material
rnisstatement when il exists. Misstatements can arise from fraud or error and are
considered material if. individually or in the aggregate, they could reasonably be
expected to influence the economic decisions of users taken on the basis of these
financial statements.
Irregularities, including fraud. are instances of non-compliance with laws and
regulations. We design procedures in line with our responsibilities, outlined above, to
detect material misstatements in respect of irregularities. including fraud. The extent
to which our procedures are capable of detecting ifregularities, including fraud is
detailed below:
The engagement partner ensured that the enagement team collectively had the
appropriate competence, capabilities and skills to identify or recognise non-
compliance with applicable laws and regulations,
we identified the laws and regulations applicable to the company through
discussions with the directors and other management, and from our commercial
knowledge and experience of the company's activities and our prior knowledge of the
company's operations.,
we focused on specific laws and regulations which we considered may have a
direct material effect on the financial statements or the operations of the company,
including the Companies Act 2006, Charities Act 2011, taxation legislation, data
proleclion, anti-bribery, employment, and health and safety legislation.,
we assessed the extent of compliance with the laws and regulations identified
above through making
enquiries
of management,
inspecting relevant
correspondence,.
identified laws and regulations were communicated within the audit team regularfy
and the team remain alert to instances of non-compliance throughout the audit,.
we assessed the susceptibility of the company's financial statements to material
misstatement, including obtaining an understanding of how fraud might occur, by..
making enquiries of management as to where they considered there was
susceptibility to fraud, their knowledge of actual, suspected and alleged fraud,. and
considering the internal controls in place to mitigate risks of fraud and non-
compliance with laws and regulations.
15

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDENT AUDITORS, REPORT
TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU
Our responsibilities for the audlt of the financlal statements {cont)
To address the risk of fraud through management bias and override of controls, VR:
performed analytical procedures to identify any unusual or unexpected relationships;
tested journal entries to identify unusual transactions:
assessed whether judgements and assumptions made in determining the accounting estimates
were indicative of potential bias: and
investigated the rationale behind significant or unusual transactions.
In response to the risk of irregularities and non-compliance with laws and regulations, we designed
procedures which included. but were not limited to:
agreeing financial statement disclosures to underlying supporting documentation;
reading the minutes of meetings of those charged with governance;
enquiring of management as to actual and potential litigation claims; and
reviewing correspondence wrth HMRC, and any other applicable correspondence.
There are inherent limitations in our audit procedures described above. The more removed that laws
and regulation are from financial transactions. the less likely it is that we would become aware of
non-compliance. Auditing standards also limit the audit precedures required to identify non-
nce
an
regu
irEct15rraThtr0trerm?nagernentran￿he-
inspection of regulatory and legal correspondence, if any.
Material misstatements that arise due lo fraud can be harder to detect than those that arise from
error as they may involve deliberate concealment or collusion.
A further description of our responsibilities for the audit of the financial statements is located on the
Flnancial Reporting Council's website at www.frc.org.uklauditorsresponsibilities. This description
forms part of our Report of the Independent Auditors.
Use of our report
This report is made solely to the charitable company's members, as a body. in accordance with
Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we
might stale to the charitable company's members those matters we are required lo state to them in
an auditors, report and for no other purpose. To the fullest extent permitted by law, we do not accept
or assume responsibility to anyone other than the charitable company and the charitable company's
Members as a body, for our audit work. for this report. or for the opinions we have formed.
Marco Gazza (Senior Statutory Auditor)
for and on behalf of Parker Cavendish
Chartered Accountants
Registered Auditor
28 Church Road
Slanmore
Middlesex. HA7 4XR
Date: 27 September 2024
16

HERTSMERE CITIZENS ADVICE BUREAU
STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDED 31 MARCH 2024
INCORPORATING THE INCOME AND EXPENDITURE ACCOUNT
Unrestricted Unrestricted
Core
Project
Funds
Funds
Total
Funds
2024
Totsl
Funds
2023
Note
Incoming Resources
Incoming Resources from
Generated Funds
Voluntary Income
Investment Income
Incoming Resources from
Charitable Activities
1b
2a
2b
29,045
15.413
29,045
15,413
33,662
2,122
257.000
458.289
716,289
590,282
Total Incoming Resources
301458
458 289
759 747
626 066
Resources Expended
Charitable Activities
Governance Costs
222.794
10,136
458.289
681,083
10,136
575,671
7,919
Total Resources Expended
232 930
458 289
691219
583 590
Net Movement In Funds
88,528
68,628
42,476
Balances Brought Forward
523,750
623,750
481,274
Balances Carrled Forward
592 278
692 278
523 750
The notes on pages 20 - 26 form part of these financial slatements.
17

HERTSMERE CITIZENS ADVICE BUREAU
BALANCE SHEET AT 31 MARCH 2024
Core
Funds
Project
Funds
Total
2024
Total
2023
Note
Current Assets
Debtors
Bank & Cash Balances
4,224
783,438
4,224
783,438
71
595,334
787,662
787,662
595,405
Less Current Llablllties
Creditors falling due
within one year
(195,384)
(196,3841
171.666)
Net current assets
592,278
692,278
523,750
Net Assets
592 278
592 278
523 750
Funds of the Charlty
Unrestricted Funds
Accumulated Funds
Designated Funds
9-12
592,278
692.278
623,760
Restricted Funds
9-12
592 278
692 278
623 750
The financial statements have been prepared in accordan￿ with the special provisions
of Part 15 of the Companies Act 2006 relaling to small companies, and with the
Financial Reporting Standard 102,
These financial slatements were approved by the Board of Trustees on 10 July 2024
and signed on their behalf by:_
Arr(LI￿ E
Arran Elkeles - Chair
Alan Moss - Trustee
The noles on pages 20 - 26 form part of these financial statements.
18

HERTSMERE CITIZENS ADVICE BUREAU
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
Totsl
2024
Totsl
2023
Cash flows from operating activities:
Net cash increasel(decrease) in operating acti
172.691
141.904)
Cash flows from 5nvestlng actlvltles
Investment income
16,413
2,122
Net cash provlded by Investlng actlvltles
15,413
2,122
Change in cash and cash equivalents in the year
188,104
(39,782)
Cash and cash equivalents at the beginning of the year
696,334
635,116
Total cash and cash equivalents at the end of the yea
783,438
596 334
Reconclllatlon of net expenditure to net cash flow
from operating activltles
Net income for reporting period per SOFA
68,628
42,476
Adjustments for:
Decreasel (increase) in debtors
Increase l (decrease) in creditors
Investment income
Net cash used in operatlng activlties
14,153>
123,729
(16,413
172,691
3,178
(86,436)
(2,122)
41,904)
Analysis of cash & cash equlvalents
Total cash and cash equivalenis at the end of the year
783.438
596,334
19

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
1 - Accountin
ollcles
a - Basls of Preparatlon
The financial statements have been prepared in accordance wilh Accounting and
Reporting by Charities.. Statement of Recommended Practice applicable to Charities
preparing their accounts in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland {FRS 102) (effective 1 January 2015> -
("Charities SORP(FRS 102)"), and the Companies Act 2006.
Hertsmere Citizens Advice Bureau Meets the public definition of a public benefit
entity under FRS 102 . Assets and liabilities are recognised at historical cost or
transaction value unless othe￿iSe stated in the relevant accounts'ng policy note.
The trustees consider that there are no material uncertainties about the Charity's
ability to continue as a going concern.
so
rc
(l) . Grants Recelvable
Grants made lo finance the activities of the bureau are credited to the income and
expenditure account in the period to which they relate.
(11) Bank Interest
Bank interest is included in the income and expenditure account on receipt.
(iii) - Other Income
Sales of services are included in the income and expenditure account in the period
to which they relale. Other income, including donations, gifts and covenants are
included as they are re￿ived.
(Iv) - Gifts and Intangible Income
In addition to the above, the charity also receives help and support in the form of
voluntary assistance in advising the public. This help and support is not included in
the financial statements. However, its value to the Charity has been estimated and
is disclosed in the directors, report.
20

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
1- Accountin
olicies
cont.
(v) - Deferred Income
Grants received in advance of the period in which the funder requires the
expenditure to be applied is reflected in deferred income within the balance sheet.
c - Resources Expended
All material expenditure is accounted for on an accruals basis. All expenditure
directly related to the provision of advice services is included within charitable
actNities expenditure.
d - Re8trlcted Funds
Income received for restricted purposes is included in a separate restricted fund
against which appropriate expenditure is allocated. including any relevant
management fees. At the end of that project or at a relevant stage within that
project, any surplus or deficit on that project is transferred to general funds, unless
specifically forbidden by the grant provider.
e - Designated Funds
Designated funds are allocated out of unrestricted funds by the trustees for specific
purposes. The use of such funds is at the trustees, discretion and are not treated as
restricted in any way.
f - Pensions
The charity operates a defined contribution pension plan for its employees which
complies with the Governrnent's auto-enrolment legislation. The scheme operated
from 1st January 2017. which was the organisation's staging date. All pension
payments are charged to the income and expenditure account in the period in which
they are incurred.
g - Leases
Rental costs under operating leases are charged to the statement of financial
activities in equal amounts over the period of the leases.
21

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
l . Capital Expendlture
Expenditure on Office Fixtures and Fittings including Computer Hardware and Software is shown
as fully expended in the year in which the expenditure is incurred.
2 - Incomin
Resources from Generated Funds
Unrestrlcted Restrfcted
Funds
Funds
Totsl
2024
Total
2023
a - Voluntary Income
Premises provided by HBC at no cost
Donations
28,500
545
28,500
545
28,500
b- Investment Income
Bank Interest Received
3 - Incomln
Resources from Charltable Actlvltle8
Core
Funds
Project
Funds
Total
2024
Total
2023
267 000
458 289
715289
590 282
4-To
urces Ex
ended
2024
2023
General Advisory Services
Governance Costs
681,083
10,136
691219
575.671
7.919
583 590

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
4 - Total Resources Ex
ended
cont.
Classification of Resources Expended
2024
2023
Staff Costs - see note 6
Premises
Communications
Stationery, Printing & Postage
Information Systems & Books
Travel
Recruitment & Training
Insurance
Professional cost
Sundries
623,763
66,196
6,152
4,560
47,018
4,129
3,349
4,001
10,136
21,916
691 219
462,524
60,247
12,966
4,306
21,118
930
2.407
3,649
7,919
583 590
S - Net Movement in Funds for the Year
2024
2023
This is stated after charging.'_
Auditors Remuneration
4,080
6 - Inforniation re
ardin
Dlrectors and Em
ees
2024
2023
Wages & Salaries
Social Security Costs
Pension Costs
Other labour costs
467,025
34,395
16,865
6,478
523 763
402,028
36,078
16,272
8.146
462 524
The average number of employees, analysed by function was:_
2024
2023
Charitable purposes
Management & administration of charity
19
16
21
18
23

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
6 - Inforniation re
ardin
Direct
rs and Em
ees
cont.
No employee received remuneration of more than £51,000 {excluding Nl & Pension)
No trustees received any remuneration from the company for any purpose (2023.. Nil) and no
trustees have benefits accruing under pension schemes (2023.. Nil).
The Gharity has purchased indemnty insurance for its trustees.
7 . Debtors
2024
2023
Grants & Other Amounts Due
Total
71
71
8 - Credltors - fallln
due withln 1
2024
2023
Creditors & Accrued Expenses
Deferred Income
Total
38,413
156 971
195 384
16,780
- Anal
sis of Net A
en Funds
General Designated Restrlcted
Funds
Funds
Funds
Total
Funds
Current Assets
Current Liabilities
Net Assets
787,662
(195.384
592,278
787,662
195,384
692,278
24

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
10 - Movement In Funds
At 1 Aprll
2023
Income
Expendlture
31 March
2024
Project Fund8
British Gas Energy Trust
Hert Project
HCC - Crisis Intervention
CAN - Cost of Living
M Foundaion
Other
Trussell Trust
HBC - Homelessness
122,042
76,076
69,197
53,107
50,000
39,860
31,887
16,120
{122,042)
{76,076)
(69.197)
(53,107)
(50,000)
(39,860)
(31.887)
(16,120)
Total Project Funds
458 289
458 289
General Fund8
Non designated funds
523,750
301,458
(232,930)
592,278
Total General Funds
523 750
301458
232 930
592 278
Total Funds
523 750
759 747
691 219
592 278
R•8trlctod Fund8
There are no resiricted funds (2023.. Nil)
11-Pur
ses
f Pro"ect Fund
Money & Debt advice
Provided by Cit12en Advice National. Hertsmere Borough
Council, Hertfordshire County Council and Trussell Trust
to fund debt advice with related money and benefit
advice. Murphy Foundation funds a caseworker to
provide in depth casework for clients with complex
issues.
Radlett Outreach
Provided by Aldenham Parish Council to finance an
outreach advice facility in Radlett.
Provided by Hertsmere Borough Councill Hertfordshire
County Council to fund advice to clients to avoid them
being evicted from housing
Homelessnesslcrisis Interv
British Gas Energy Trust
Provided by them to fund debt advice to individual clients
to help them reduce their energy costs
12- Desi
nated Reserves
At 31 March 2024 there are no designated reserves. all reserves being generally
available.
2S

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13 - Financial Commitments
Capltal Commitments
At the balance sheet date there were no capital cornmitments (2023: Nil).
Operating Lease Commltments
At the balance sheet date the company had no annual commitments under non-
cancellable operating leases.
14 - Related a
transaction
There were no related paty transactions in the year or in the previous year.
15 . Pension Costs
HCAB currently operates 1 pension scheme for its employees.
An auto enrolment pension scheme fUiTrThployeegzrj￿ry￿op8r-at¢d_0o_￿.d5Il_n04
contribution basis. The scheme is open to all employees . The company matches
the gross contributions of the employees up to a maximum of 6 % of employee
earnings. The assets of the scheme are held separately from those of the company
in an independently administered fund. The fund administrators are The Peoples
Pension and the scheme complies with the Government's Auto-enrolment
legislation.
The total pension costs shown in the accounts for the year represents the
ongoing contributions payable by the company to the auto-enrolment scheme of
£15.866 {2023'. £16,685). There were contributions of £1,991 (2023: £2,807)
payable at the year end.
26