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2025-03-31-accounts

Registered number: 3438957 Charity number: 1064862

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

UNAUDITED

TRUSTEES' REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2025

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

CONTENTS

Page
Reference and administrative details of the Charity, its Trustees and advisers 1
Trustees' report 2 - 9
Independent examiner's report 10 - 11
Statement of financial activities 12
Balance sheet 13
Statement of cash flows 14
Notes to the financial statements 15 - 33

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2025

S Pinnell, Interim Chair, from January 2024 (appointed 6 January 2024, resigned 1 August 2024) J Deacon D Podd T Cox A Blaga L Evans J Riley (resigned 18 April 2024) I Williamson E Bryant (appointed 27 August 2024) T Griffin (appointed 6 August 2024)

Company registered number 3438957 Charity registered number 1064862 Registered office Tower House 17 Tower Street Ipswich Suffolk IP1 3BE Bankers CAF Bank Limited 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ

Page 1

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

TRUSTEES' REPORT FOR THE YEAR ENDED 31 MARCH 2025

The Trustees present their annual report together with the financial statements of the Charity for the 1 April 2024 to 31 March 2025. The Annual report serves the purposes of both a Trustees' report and a directors' report under company law. The Trustees confirm that the Annual report and financial statements of the charitable company comply with the current statutory requirements, the requirements of the charitable company's governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2019).

Since the Charity qualifies as small under section 382 of the Companies Act 2006, the Strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors' Report) Regulations 2013 has been omitted.

The Charity also trades under the name Citizens Advice Ipswich.

Objectives and activities

a. Policies and objectives

The charity’s objectives are to promote any charitable purpose for the benefit of the community in Ipswich and surrounding areas, by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress.

In setting objectives and planning for activities, the Trustees have given due consideration to general guidance published by the Charity Commission relating to public benefit, including the guidance 'Public benefit: running a charity (PB2)'.

b. Objectives, Strategies and Activities for the Year

Ipswich and District Citizens Advice Bureau provides free, confidential, impartial and independent advice and information for the benefit of the local community to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their express their needs effectively.

The cost of living squeeze has continued to affect households across the country; those areas of deprivation have been particularly impacted. This has resulted in increased pressures on our services as we are a main gateway for accessing Charitable Support. Many of our statutory colleagues have continued to work remotely with reduced or no face-to-face services open for clients.

There are financial pressures on VCFSE colleagues across the area, many of who are having reduce or close their services, resulting in more clients seeking support from ourselves.

In addition to the continuing provision of quality assured advice services to the local community the primary objectives for the year were to increase capacity of the team to meet the additional needs and continue to maintain the partnership with key stakeholders.

Page 2

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Objectives and activities (continued)

c. Public Benefit

The Trustees have paid due regard to the Charity Commission’s guidance on public benefit in deciding the activities undertaken by the local Citizens Advice during the year. The Trustees are satisfied that the information provided in the report and accounts meets in the public benefit reporting requirements. The principal activity of Citizens Advice Ipswich remained the provision of free, confidential, independent and impartial advice, information and counsel for members for the public. This is provided Monday to Friday through the central office in 17 Tower Street, Ipswich, IP1 3BE.

In addition to generalist advice, the following specialist advisory services were provide:

We are Gateway partners for and administer a number of charitable support options

d. Community Impact

Citizens Advice Ipswich has the knowledge, skills and experience to make an impact where clients experience greatest need: most significantly in terms of preventing homelessness, maximising benefits and managing debts, including priority debts such as council tax and rent arrears outcomes. This generates tangible savings for statutory services in terms of lower costs incurred in a range of areas including temporary accommodation, debt enforcement, social care support and primary health care. The charity strives to empower people to help them solve the problems they face and to help them own the solutions to them.

Citizens Advice Impact tools help us to evaluate the difference we make to local communities. These include a New Economy and HM Treasury approved methodology and draws together evidence of the impact of all our activities. The benefits to the community can be expressed in money terms as:

Page 3

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Objectives and activities (continued)

e. Contribution of Volunteers

Voluntary social engagement is the heart and soul of Citizens Advice. Citizens Advice Ipswich is reliant on the work of volunteers who undertake a range of roles including administration, interrupting advice, casework and research and campaigning work and serving as trustees. The volunteer base is diverse and committed with 38 people who give a least one day a week to the service.

The monetary value of these services cannot be included in the Financial Statements and indeed their value is inadequately expressed in purely monetary terms. The trustees welcome the opportunity to acknowledge and praise the contribution which volunteers make to the charity with their enthusiasm and dedication. There were 38 volunteers active during the year contributing 6,505 hours of their time.

Calculated based on a living wage of £11.44 per hours this has an estimated financial value of £74,417; although the services they deliver would attract a wage higher than the living wage. As well as their time, care and life experience, the volunteers being the local community into Citizens Advice Ipswich, so that it is truly an integrated part of the society to which it belongs.

(2023/24: 5,630 hours of volunteering, £64,407)

Achievements and performance

a. Achievements and performance

Citizens Advice Ipswich reached 50 years of delivering service in July 2024, the AGM in November 2024 was held in Ipswich Town Hall the same venue that the initial public meeting to form Ipswich’s own Citizens Advice office was held back in 1973.

In the reporting period the business undertook a year three Leadership Self-Assessment evaluated by National Citizens Advice. This assessment looks deeply into eight different areas of the business and evaluates performance against a set criteria measuring quality standards. Citizens Advice Ipswich achieved the highest outcomes, making eight consecutive years of top marks when externally examined.

b. Charitable Activities

Citizens Advice Ipswich remains one of the busiest local citizens advice offices in Suffolk, approximately one third of the clients using citizens advice in Suffolk used the Ipswich local office. This is reflected in key statistics; our client management system known as Casebook records, clients and client issues in the following way:

The data generated by the system shows that during 2024 – 2025 reporting period Citizens Advice Ipswich supported 9,032 clients presenting with 31,846 issues (2023/2024: 9,998 client contacts with 39,744 issues).

We are aware that we are unable to meet the full demand we are experiencing, we are continually reviewing our procedures and looking at ways to be more efficient, ensuring that we continue to meet vulnerable client needs.

Page 4

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Achievements and performance (continued)

c. Combating Fuel Poverty

During 2024 to 2025 we worked to address fuel poverty through several different ways, all generalist advisers are being upskilled to be able to deliver basic energy saving advice. We have dedicated energy advisers (trained up NEA/City & Guilds Level 3 Award in Energy Awareness. We have been active in administering the Fuel Voucher Scheme which extends across Suffolk.

Our energy specialist work in partnership with Cadent Energy undertaking casework with vulnerable clients needing support to reduce their outgoings and energy costs alongside increasing their income to be able to better heat their homes. The demands for income maximisation are high with the assistance of Health Inequalities funding we were able to increase the capacity of this team.

An award from the Food Sustainability Fund enabled us to expand our reach to work with the Ipswich Top Up Shops offering advice and support directly to those most in need.

A further project commencing in February 2025 funded through SCC Ipswich PDP offers outreach support at the Top Up food shops across the town.

d. Digital Inclusion

From the start of the pandemic Citizens Advice Ipswich recognised that digital inclusion, already an issue in Ipswich would be a greater challenge for clients needing to access services that had to a greater or lesser extent moved to remote delivery.

Continued funding from Suffolk County Council under the hardship fund enabled us to support clients accessing Local Welfare Assistance (LWAS) much needed financial support for many households. The increase in demands for face-to-face services has promoted a greater focus on gathering data to understand the extent to which our services are being sought due to digital exclusion.

The National Lottery fund our specialist Welfare Benefits team, advice on welfare benefits continued to be in high demand we approached in the past year, with many queries around eligibility for claiming benefits (878 clients). The reduction in other town centre charities resulted in additional demand, a grant from Suffolk County Council to assist with capacity meet this has been welcomed.

Charitable Support: We have continued to support local charitable trusts as an agent in the administration of grants payable to individual clients as shown in the notes to the financial statements. The grants have a range of different criteria that advisers consider in line with client circumstances.

As a gateway to grants and support for many in need, we referred 746 clients to the local food bank and assisted with accessing a range of other essential grants.

Housing advice considerably increased, largely due to the changes in rental legislation and an increase in ‘no fault’ evictions, this has driven to the provision of a dedicated Housing and Employment specialist caseworker to work with some of the more complex situations.

Money Advice: During 2024-25 the Money Advice team continued to support clients and have written off £526,592 worth of debt. The team supported 486 clients (down from 557 the previous year).

The team undertook 24 Debt Relief Orders and 3 bankruptcies. It has been a challenging year, with increasingly vulnerable clients presenting and needing a great deal of support to resolve their money issues and get cases through to a conclusion. The team saw a notable increase in rent arrears, both with private rented properties and social housing.

Page 5

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Achievements and performance (continued)

There has been an increase in demands for Income Maximisation , driven by the impacts of the higher cost of living especially on working families on limited incomes. We have a specialist resource to review income and expenditure and seek areas to maximise household resources.

e. Factors relevant to achieve objectives

The charity is very aware of the financial pressures experienced by its major funders and in view of this has taken active measures to seek additional sources of income for its services.

Financial review

a. Financial review

Income in the year was £952,207 (2023/24: £986,135) of which £681,545 (2023/24: £753,869) related to project restricted activities.

Expenditure in the year amounted to £943,559 (2023/24: £959,722) comprised in large part to salaries for our employed staff £768,798 (including £1,377 redundancy payments) (2023/24: £741,675). It has been necessary to increase and strengthen the numbers of Management team to meet increased demands and meet commitment to deliver the contracted projects.

b. Reserves policy

Citizens Advice Ipswich is required to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency. We will maintain a projection of income for at least 3 years ahead and will ensure that this continues to be derived from as wide a variety of sources possible.

We will take all necessary steps to ensure that at no time within this period would it be possible for the cessation of one or more funding streams to present so serious a challenge to the future of the organisation that it could not be managed to continue to provide a best value advice service.

In reviewing the potential costs that could arise should a significant reduction in income be incurred that Trustees have determined that ‘free’ reserves of £430,000 should be maintained which is broadly equal to 6 months’ future budgeted operating expenditure of our core services. The charity’s actual free reserves on 31 March 2025 were £355,204 (2024: £315,611). Reasons for holding funds outlined in the notes to the accounts. The charity aims to rectify the small shortfall in the coming years and will monitor the position on an ongoing basis.

Page 6

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

c. Principal funding

The Directors extend their gratitude to Ipswich Borough Council, Suffolk and Northeast Essex Integrated Care Board, Suffolk County Council, The Rope Trust who continued to support core operating capacity of the charity. The delivery of specialist funded projects have enabled financial support for our Core services as part of the funding contributed to the management and in-direct costs needed to deliver these services.

Project funding includes:

The charity did not have any borrowings from either provider of funding or other sources at the balance sheet date.

d. Plans for the Future

Within the context of a challenging environment the Board is pleased with the efforts of Citizens Advice Ipswich during the reporting year to deliver the best possible services. It believes the charity is well managed and would like to commend the exceptional work of the undertaken by skilled and committed staff and volunteers.

The trustees are grateful to the agencies and individuals who are working so hard to help us provide and maintain an effective and quality assured independent advice service for the people within the charity’s area of benefit.

The trustees recognise that funding for the core services has been reviewed on a 3-year basis is under transformational changes and its heavily reliant on additional specialist project funding.

The Board remains committed to securing new additional funding where possible, but this must be in line with meeting client needs and within the charity’s objectives.

The Board wishes to continue to deliver a range of funded services that support the local community, adding value through specialisms to our generalist advice offer. The Board is also keen to find ways to enable colleagues within the VCFSE community supporting clients in Ipswich to better support each other.

Development of a VCFSE hub in Tower Street is something that the Board want to encourage and facilitate, through property management of 19 Tower Street enabling an affordable VCFSE business centre for local organisations to rent office and workshop space in the town centre.

Page 7

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Structure, governance and management

a. Governing Document

Ipswich and District Citizens Advice Bureau is a registered charity and a company limited by guarantee. Ipswich and District Citizens Advice Bureau is also known and referred to as Citizens Advice Ipswich. The maximum liability of each member is limited to £10. On 31 March 2025 the company had 14 members. Ipswich and District Citizens Advice Bureau is governed by its Memorandum and Articles of Association as amended on 24 September 2022.

Ipswich and District Citizens Advice Bureau was incorporated as a company limited by guarantee on 24 September 1997. The charity commenced operations on 14 October 1997 at which date the assets and liabilities of the unincorporated Ipswich and District Citizens Advice Bureau were acquired.

b. Recruitment, Appointment of Trustees

Trustees, who are also Directors of the Company, are elected from the local community. An Elections Committee, made up of Trustees, the Company Secretary and chaired by the Chair is established to oversee the elections process for Board appointments. A separate process agreed by the Trustee Board is followed for the election of the Chair.

The Reference and Administrative Details above identifies the constituencies that elected each of the current trustees. No other persons or bodies external to the charity were entitled to appoint persons to the Trustee Board.

c. Induction of Trustees

Newly appointed Trustees are provided with a comprehensive induction to Citizens Advice Ipswich through the provision of training courses and mentoring by established trustees.

d. Organisational Structure

Citizens Advice Ipswich is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of Citizens Advice Ipswich and for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to senior management. The Trustee Board is independent from management. A register of members’ interests is maintained at the registered office, and is available to the public.

e. Related party relationships

Ipswich and District Citizens Advice Bureau is a member of Citizens Advice, the operating name of the National Association of Citizens Advice, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice Ipswich to fulfil its charitable objects and comply with the national membership requirements.

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where one of the trustees holds the position of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decisionmaking process.

Page 8

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

Structure, governance and management (continued)

f. Major risks

A risk management strategy and risk register were agreed by the Trustee Board. The Trustees recognise that any major risks to which to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end, Ipswich and District Citizens Advice Bureau is continually monitoring and managing its risk, reviewing the corporate risk register, and ensuring action plans are in place to mitigate its key risks

Included in external risks is that of the loss of funding. The effects of this have been minimised by the procedures in place, which have resulted in funding being secured from a variety of sources.

The charity continues to seek to diversify its funding sources. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity.

Statement of Trustees' responsibilities

The Trustees (who are also the directors of the Charity for the purposes of company law) are responsible for preparing the Trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial . Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Charity and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the Charity's transactions and disclose with reasonable accuracy at any time the financial position of the Charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Approved by order of the members of the board of Trustees and signed on their behalf by:

I Williamson Financial Management Portfolio Holder Date: 16 October 2025

Page 9

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2025

Independent examiner's report to the Trustees of Ipswich and District Citizens Advice Bureau ('the Charity')

I report to the charity Trustees on my examination of the accounts of the Charity for the year ended 31 March 2025.

Responsibilities and basis of report

As the Trustees of the Charity (and its directors for the purposes of company law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accounts of the Charity are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of the Charity's accounts carried out under section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act.

Independent examiner's statement

Since the Charity's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a member of the Insitute of Chartered Accountants in England and Wales (ICAEW), which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe:

  1. accounting records were not kept in respect of the Charity as required by section 386 of the 2006 Act; or

  2. the accounts do not accord with those records; or

  3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a 'true and fair' view which is not a matter considered as part of an independent examination; or

  4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)].

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Page 10

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee)

INDEPENDENT EXAMINER'S REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

This report is made solely to the Charity's Trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. My work has been undertaken so that I might state to the Charity's Trustees those matters I am required to state to them in an Independent examiner's report and for no other purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the Charity and the Charity's Trustees as a body, for my work or for this report.

Signed:

Dated: 22 October 2025

Giles Kerkham FCA DChA

Larking Gowen LLP Chartered Accountants Ipswich

Page 11

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025

Note
Income from:
Donations and legacies
3
Charitable activities
4
Investments
5
Total income
Expenditure on:
Charitable activities
Total expenditure
Net movement in funds
Reconciliation of funds:
Total funds brought forward as
previously stated
Prior year adjustment
Total funds brought forward as restated
Net movement in funds
Total funds carried forward
Unrestricted
funds
2025
£
162,655
102,824
5,183
270,662
231,069
231,069
39,593
315,611
-
315,611
39,593
355,204
Restricted
funds
2025
£
-
681,545
-
681,545
712,490
712,490
(30,945)
30,945
-
30,945
(30,945)
-
Total
funds
2025
£
162,655
784,369
5,183
952,207
943,559
943,559
8,648
346,556
-
346,556
8,648
355,204
Total
funds
2024
£
181,692
799,618
4,825
986,135
959,722
959,722
26,413
318,143
2,000
320,143
26,413
346,556

The Statement of financial activities includes all gains and losses recognised in the year.

The notes on pages 15 to 33 form part of these financial statements.

Page 12

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee) REGISTERED NUMBER: 3438957

BALANCE SHEET AS AT 31 MARCH 2025

2025 2024
Note £ £
Fixed assets
Current assets
Debtors 10 2,569 26,611
Cash at bank and in hand 522,341 398,550
524,910 425,161
Current liabilities
Creditors: amounts falling due within one
year 11 (169,706) (78,605)
Net current assets 355,204 346,556
Total net assets 355,204 346,556
Charity funds
Restricted funds 12 - 30,945
Unrestricted funds 12 355,204 315,611
Total funds 355,204 346,556

The Charity was entitled to exemption from audit under section 477 of the Companies Act 2006.

The members have not required the company to obtain an audit for the year in question in accordance with section 476 of Companies Act 2006.

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by:

................................................

I Williamson

Financial Management Portfolio Holder Date: 16 October 2025

The notes on pages 15 to 33 form part of these financial statements.

Page 13

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025

Cash flows from operating activities
Net cash used in operating activities
Cash flows from investing activities
Interest received
Net cash provided by investing activities
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year
The notes on pages 15 to 33 form part of these financial statements
2025
£
118,608
5,183
5,183
123,791
398,550
522,341
2024
£
5,610
4,825
4,825
10,435
388,115
398,550

Page 14

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

1. General information

The charity is a public benefit entity and a private company limited by guarantee, registered in England and Wales and a registered charity in England and Wales. The address of the registered office is 19 Tower Street, Ipswich, Suffolk, IP1 3BE.

2. Accounting policies

2.1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Ipswich and District Citizens Advice Bureau meets the definition of a public benefit entity under FRS 102. The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through income or expenditure.

The financial statements are prepared in sterling, which is the functional currency of the entity.

2.2 Going Concern

The accounts have been prepared on the ongoing concern basis and the trustees believe that no material uncertainties exist. The trustees have considered the level of funds held and the expected income and expenditure for the next 12 months from authorising these financial statements. The budgeted income and expenditure is sufficient with the level of reserves for the Charity to be able to continue as a going concern.

Page 15

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2. Accounting policies (continued)

2.3 Income

All income is recognised once the Charity has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably.

Income from donations or grants is recognised when there is evidence of entitlement to the gift, receipt is probable, and its amount can be measured reliably.

Legacy income is recognised when receipt is probable, and entitlement is established

Grants are included in the Statement of financial activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance sheet. Where income is received in advance of entitlement of receipt, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income is received, the income is accrued.

Income from donated goods is measured at the fair value of the goods unless this is impractical to measure reliably, in which case the value is derived from the cost to the donor or the estimated resale value. Donated facilities and services are recognised in the accounts when received if the value can be reliably measured. No amounts are included for the contribution of general volunteers.

Income from contracts for the supply of services is recognised with the delivery of the contracted service. This is classified as unrestricted funds unless there is a contractual requirement for it to be spent on a particular purpose and returned if unspent, in which case it may be regarded as restricted.

Income tax recoverable in relation to investment income is recognised at the time the investment income is receivable.

2.4 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use.

Expenditure on charitable activities is incurred on directly undertaking the activities which further the Charity's objectives, as well as any associated support costs.

All expenditure is inclusive of irrecoverable VAT.

2.5 Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the Charity; this is normally upon notification of the interest paid or payable by the institution with whom the funds are deposited.

Page 16

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2. Accounting policies (continued)

2.6 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

2.7 Cash at bank and in hand

Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

2.8 Liabilities and provisions

Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

Liabilities are recognised at the amount that the Charity anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised in the Statement of financial activities as a finance cost.

2.9 Financial instruments

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

2.10 Pensions

The Charity operates a defined contribution pension scheme and the pension charge represents the amounts payable by the Charity to the fund in respect of the year.

Page 17

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

2. Accounting policies (continued)

2.11 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Charity and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the Charity for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

Investment income, gains and losses are allocated to the appropriate fund.

3. Income from donations and legacies

Unrestricted
funds
2025
£
Core grants
Ipswich Borough Council
95,000
Suffolk County Council
29,700
Babergh District Council
-
Local Grant Giving Trust
20,000
144,700
Donations
17,955
Legacies
-
162,655
Total
funds
2025
£
95,000
29,700
-
20,000
144,700
17,955
-
162,655
Total
funds
2024
£
95,000
29,700
7,673
30,000
162,373
14,319
5,000
181,692

Page 18

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

4. Income from charitable activities

Unrestricted
funds
2025
£
Income from charitable activities
102,824
Unrestricted
funds
2024
£
Income from charitable activities
45,749
Restricted
funds
2025
£
681,545
Restricted
funds
2024
£
753,869
Total
funds
2025
£
784,369
Total
funds
2024
£
799,618

Page 19

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

Charitable activities

Grants
Suffolk County Council Disability Advice
Suffolk County Council Health Inequalities
Suffolk County Council PDP
Suffolk County Council SIP grant
Locality budget
Ipswich Borough Council Sustainable Food
Service agreements
Suffolk and North East Essex Integrated Care Board (Social
Prescribing, Connect for Health)
ESNFT (Social Prescribing, Long Covid Support)
ESNFT (Social Prescribing, REACT)
Cadent Energy
Money Advice and Pensions Service (Debt advice)
St Giles Trust (probation service support)
National Lottery (Welfare Benefits)
Yorkshire Building Society
Suffolk County Council (Local Welfare Assistance Scheme)
Other
Unrestricted
funds
2025
£
10,000
-
-
4,500
-
-
Restricted
funds
2025
£
-
25,000
2,500
-
937
1,250
Total
funds
2025
£
10,000
25,000
2,500
4,500
937
1,250
14,500
-
-
-
-
-
-
-
-
88,000
324
29,687
194,141
61,900
108,712
46,233
111,951
28,452
91,244
8,721
-
504
44,187
194,141
61,900
108,712
46,233
111,951
28,452
91,244
8,721
88,000
828
88,324 651,858 740,182
102,824 681,545 784,369

Page 21

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

Grants
National Lottery (Cost of Living)
Money Advice & Pensions Service
IBC Resilience Grant
Charitable Grant President
Locality budget
Contracts and fees
Suffolk and North East Essex Integrated Care Board (Social
Prescribing, Connect for Health)
ESNFT (Social Prescribing, Long Covid Support)
ESNFT (Social Prescribing, REACT)
ESNFT (Social Prescribing, Welcome Home)
Energy Advice Program
Cadent Energy
Money Advice and Pensions Service (Debt advice)
St Giles Trust (probation service support)
Suffolk Community Foundation (Fuel Poverty / Surviving
Winter)
National Lottery (Welfare Benefits)
Yorkshire Building Society
Suffolk County Council (Local Welfare Assistance Scheme)
Other
Unrestricted
funds
2024
£
-
-
2,500
2,000
-
Restricted
funds
2024
£
75,000
4,357
-
-
3,479
Total
funds
2024
£
75,000
4,357
2,500
2,000
3,479
4,500
-
-
-
-
-
-
-
-
-
-
-
44,000
1,029
82,836
173,248
71,393
108,712
71,800
5,200
39,575
112,581
11,565
49,000
16,009
9,450
-
2,500
87,336
173,248
71,393
108,712
71,800
5,200
39,575
112,581
11,565
49,000
16,009
9,450
44,000
3,529
45,029 671,033 716,062
49,529 753,869 803,338

Page 22

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

5. Investment income

Unrestricted Total Total
funds funds funds
2025 2025 2024
£ £ £
Bank interest 5,183 5,183 4,825

6. Analysis of expenditure by activities

Charitable activities
Charitable activities
Activities
undertaken
directly
2025
£
711,427
Activities
undertaken
directly
2024
£
657,095
Support
costs
2025
£
232,132
Support
costs
2024
£
302,627
Total
funds
2025
£
943,559
Total
funds
2024
£
959,722

Page 22

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

6. Analysis of expenditure by activities (continued)

Analysis of direct costs

Staff costs
Recruitment
Refreshments
Training
Travel expenses
Other staff and volunteer costs
Total
funds
2025
£
697,754
650
4,432
699
3,938
3,954
711,427
Total
funds
2024
£
639,070
375
4,119
1,220
3,030
9,281
657,095

Page 23

(A company limited by guarantee)

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

6. Analysis of expenditure by activities (continued)

Analysis of support costs

Staff costs
Insurance
IT equipment and support
Office expenses
Bank charges
Publicity and promotion
Reference materials and subscriptions
Telephone and communications
Rent
Light and heating
Cleaning, repairs and maintenance
Moving costs
Consultancy fees
Other premises costs
Partner payments
Governance costs
7.
Independent examiner's remuneration
Fees payable to the Charity's independent examiner for the independent
examination of the Charity's annual accounts
Total
funds
2025
£
71,044
2,101
20,426
26,108
120
7,870
10,223
19,518
28,975
5,942
16,449
927
4,508
8,644
497
8,780
232,132
2025
£
5,000
Total
funds
2024
£
102,605
2,043
28,272
34,040
121
830
9,278
12,714
25,415
4,190
8,040
50,263
2,434
2,993
12,500
6,889
302,627
2024
£
7,000

Page 24

(A company limited by guarantee)

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

8. Staff costs

Wages and salaries
Social security costs
Contribution to defined contribution pension schemes
2025
£
686,347
55,039
27,412
768,798
2024
£
662,363
51,027
28,285
741,675

During the year, the charity incurred redundancy payments totaling £1,377 (2024: £Nil).

The average number of persons employed by the Charity during the year was as follows:

2025 2024
No. No.
Employees 40 43

No employee received remuneration amounting to more than £60,000 in either year.

The key management personnel of the charity comprise the trustees and the senior management team as listed in these financial statements. The trustees neither received nor waived any remuneration during the year (2024: £Nil) . The total amount of employee benefits (including employer pension contributions) received by senior management for their services to the charity was £136,450 (2024: £76,772) .

9. Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2024 - £NIL) .

During the year ended 31 March 2025, no Trustee expenses have been incurred (2024 - £NIL) .

Page 25

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

10. Debtors

Due within one year
Other debtors
2025
£
2,569
2,569
2024
£
26,611
26,611

11. Creditors: Amounts falling due within one year

Other taxation and social security
Other creditors
Accruals and deferred income
2025
£
33,134
58,839
77,733
169,706
2024
£
4,295
68,610
5,700
78,605

Deferred income includes funds received in advance of the satisfaction of performance-related and timebased conditions and is recognised as income in line with the delivery of those conditions. At 31 March 2025, deferred income comprises £43,983 relating to welfare benefits and £33,750 relating to income maximisation activities.

Page 26

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

12. Statement of funds

Statement of funds - current year

Unrestricted funds
Designated funds
Premises Fund
Transitional Funds
Office Commitment Photocopy Lease
Premises Lease Fund
Redundancy Commitment
General funds
General Funds
Total Unrestricted funds
Restricted funds
National Lottery
Cadent
Suffolk Community Foundation (Surviving
Winter)
Yorkshire Building Society
Suffolk and North East Essex Integrated Care
Board
ESNFT (Long Covid Support)
ESNFT (REACT)
Money Advice and Pensions Service
Other restricted funds
Total of funds
Balance at 1
April 2024
£
30,000
10,000
8,996
13,825
35,764
98,585
217,026
315,611
-
-
28,583
2,362
-
-
-
-
-
30,945
346,556
Income
£
-
-
-
-
-
-
270,662
270,662
91,475
46,233
-
8,721
194,141
61,900
108,712
111,951
58,412
681,545
952,207
Expenditure
£
-
-
(8,996)
-
-
(8,996)
(222,073)
(231,069)
(91,475)
(46,233)
(28,583)
(11,083)
(194,141)
(61,900)
(108,712)
(111,951)
(58,412)
(712,490)
(943,559)
Balance at
31 March
2025
£
30,000
10,000
-
13,825
35,764
89,589
265,615
355,204
-
-
-
-
-
-
-
-
-
-
355,204

Page 27

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

12. Statement of funds (continued)

Designated funds:

Premises Fund - reserves to be used in the event of potential capital expenditure needs not already allocated as running costs in the budget.

Transitional Funds - reserves to cover staff salaries in the event of a contract finishing before a new contract is in place.

Office commitment photocopy lease - reserves to cover the cost of the photocopier lease agreement.

Premises Lease Fund - reserves to cover the rental costs for 6 months should notice be served.

Redundancy Commitment - reserves to cover the current legal redundancy commitment in the event of business closure.

Restricted funds:

National Lottery - funding to meet the increase in cost of living expenditure for the charity to cover general core services.

Cadent - funding to cover staff costs to deliver energy saving and income maximisation advice.

Suffolk Community Foundation (Surviving Winter) - funding to cover staff costs for administration of Surviving Winter grants to qualifying Suffolk households.

Yorkshire Building Society - funding to deliver weekly advice and support to Yorkshire Building Society.

Suffolk and North Essex Integrated Care Board - funding to cover staff costs for delivery of social prescribing in Ipswich East and Ipswich West INTs in partnership with Ipswich healthcare professionals.

ESNFT (Long Covid Support) - funding to cover staff costs for delivery of social prescribing to Long Covid clinic patients.

ESNFT (REACT) - funding to cover staff costs for delivery of social prescribing to REACT patients.

Money Advice and Pensions Service - funding to cover staff costs to deliver accredited debt advice.

Other restricted funds include smaller amounts that are used to deliver specified projects.

Page 28

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

12. Statement of funds (continued)

Statement of funds - prior year

Unrestricted funds
Designated funds
Premises Fund
Transitional Funds
Office Commitment Photocopy Lease
Premises Lease Fund
Redundancy Commitment
General funds
General Funds
Total Unrestricted funds
As restated
Balance at
1 April 2023
£
30,000
10,000
15,420
13,825
35,764
105,009
164,725
269,734
Income
£
-
-
-
-
-
-
232,266
232,266
Expenditure
£
-
-
(6,424)
-
-
(6,424)
(179,965)
(186,389)
As restated
Balance at
31 March
2024
£
30,000
10,000
8,996
13,825
35,764
98,585
217,026
315,611

Page 29

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

12. Statement of funds (continued)

Restricted funds
National Lottery
ESNFT (Welcome Home)
Cadent
Suffolk Community Foundation (Surviving
Winter)
Yorkshire Building Society
Suffolk and North East Essex Integrated Care
Board
ESNFT (Long Covid Support)
ESNFT (REACT)
Money Advice and Pensions Service
Other restricted funds
Total of funds
8,004
14,360
3,541
24,504
-
-
-
-
-
-
50,409
320,143
75,000
71,800
39,575
49,000
9,450
173,248
71,393
108,712
112,581
43,110
753,869
986,135
(83,004)
(86,160)
(43,116)
(44,921)
(7,088)
(173,248)
(71,393)
(108,712)
(112,581)
(43,110)
(773,333)
(959,722)
-
-
-
28,583
2,362
-
-
-
-
-
30,945
346,556

13. Summary of funds

Summary of funds - current year

Designated funds
General funds
Restricted funds
Balance at 1
April 2024
£
98,585
217,026
30,945
346,556
Income
£
-
270,662
681,545
952,207
Expenditure
£
(8,996)
(222,073)
(712,490)
(943,559)
Balance at
31 March
2025
£
89,589
265,615
-
355,204

Page 30

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

13. Summary of funds (continued)

Summary of funds - prior year

Designated funds
General funds
Restricted funds
As restated
Balance at
1 April 2023
£
105,009
164,725
50,409
320,143
Income
£
-
232,266
753,869
986,135
Expenditure
£
(6,424)
(179,965)
(773,333)
(959,722)
Balance at
31 March
2024
£
98,585
217,026
30,945
346,556

14. Analysis of net assets between funds

Analysis of net assets between funds - current year

Unrestricted
funds
2025
£
Current assets
524,910
Creditors due within one year
(169,706)
Total
355,204
Total
funds
2025
£
524,910
(169,706)
355,204

Analysis of net assets between funds - prior year

Current assets
Creditors due within one year
Total
Unrestricted
funds
2024
£
394,216
(78,605)
315,611
Restricted
funds
2024
£
30,945
-
30,945
Total
funds
2024
£
425,161
(78,605)
346,556

Page 31

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

15. Reconciliation of net movement in funds to net cash flow from operating activities

Net income for the year (as per Statement of Financial Activities)
Adjustments for:
Interest received
Decrease/(increase) in debtors
Increase in creditors
Net cash provided by operating activities
16.
Analysis of cash and cash equivalents
Cash in hand
Total cash and cash equivalents
17.
Analysis of changes in net debt
At 1 April
2024
£
Cash at bank and in hand
398,550
398,550
2025
£
8,648
(5,183)
24,042
91,101
118,608
2025
£
522,341
522,341
Cash flows
£
123,791
123,791
2024
£
26,413
(4,825)
(25,769)
9,791
5,610
2024
£
398,550
398,550
At 31 March
2025
£
522,341
522,341

18. Pension commitments

The Company operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the group in an independently administered fund. The pension cost charge represents contributions payable by the Company to the fund and amounted to £27,412 (2024: £28,285) . Contributions totalling £4,138 (2024 - £7,717) were payable to the fund at the balance sheet date.

Page 32

IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

19. Operating lease commitments

At 31 March 2025 the Charity had commitments to make future minimum lease payments under noncancellable operating leases as follows:

Not later than 1 year
Later than 1 year and not later than 5 years
Later than 5 years
2025
£
27,650
110,600
255,763
394,013
2024
£
8,996
-
-
8,996

As at 31 March 2025, the Charity occupy the premises at Tower House. The lease was signed with an expiry date of June 2049, with the option to break at 2039 and again in 2044. The annual lease commitment is £27,650, subject to review every three years. The commitment above has been calculated to the first break date, being June 2039.

20. Agency arrangements

The Charity acts as an agent in distributing grants to qualifying households in Suffolk. In the year, the Charity received £73,431 (2024: £227,459) , and disbursed £71,872 (2024: £249,798) . An amount of £54,702 (2024: £60,036) is payable at 31 March 2025 and is included in other creditors. £Nil (2024: £Nil) has been recognised in income and expenditure in the Statement of financial activities.

21. Related party transactions

The Charity has not entered into any related party transaction during the year, nor are there any outstanding balances owing between related parties and the Charity at 31 March 2025.

22. Controlling party

There is no ultimate controlling party.

Page 33