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2023-03-31-accounts

Ipswich and District Citizens Advice Bureau

Annual Report

Year ended 31 March 2023

Registered Charity No. 1064862 Company No. 3438957

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

CONTENTS
Report of the Directors and Trustees 2-10
Independent Examiner’s Report 11
Statement of Financial Activities 12
Balance Sheet
13-14
Notes to the Accounts
15-24

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Company Limited by Guarantee Trustees’ annual report (including director’s report) Year ended 31 March 2023

The trustees, who are also the directors for the purposes of company law, present their report and the unaudited financial statements of the charity for the year ended 31 March 2023.

The financial statements have been prepared in accordance with the accounting policies set out in notes to the accounts and comply with the charity's governing document, the Charities Act 2011 and Companies Act 2006 and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2015) (as amended by Update Bulletin 1 published on 2 February 2016).

  1. REFERENCE AND ADMINSTRATIVE DETAILS

Charity Name: Ipswich and Citizens Advice Bureau Also known as Citizens Advice Ipswich Charity Registration: 1064862 Company Registration: 3438957 Registered Office: Tower House 17 Tower Street Ipswich Suffolk IP1 3BE

The Trustees:

The trustees who served during the year and the date of approval were as follows

S. Connelly (Chair) (stepped down Sept 2023) J. Deacon (Vice Chair) D. Podd (Vice Chair) T. Cox A. Wade A Blaga (appointed July 2022) L Evans (appointed November 2022) J Riley (appointed November 2022) Ian Williamson (appointed January 2023)

All Members of Trustee Board are volunteers in the local Citizens Advice

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Senior Management:

N. Willshere (Chief Executive) M. Vane (Operations Manager)

J. Ludvikova (Business Support Manager)

Independent examiner

Jason Burman AIMS Accountants for Business, 1 Glebe End, Capel St Mary, Ipswich, Suffolk, IP9 2XR

Bankers: CAF Bank Limited 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Company Limited by Guarantee Trustees’ annual report (including director’s report) (continued) Year ended 31 March 2023

Objectives and activities

The charity’s objectives are to promote any charitable purpose for the benefit of the community in Ipswich, by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress.

Objectives, Strategies and Activities for the Year

Ipswich and District Citizens Advice Bureau provides free, confidential, impartial and independent advice and information for the benefit of the local community to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their express their needs effectively.

The cost of living squeeze has continued to affect households across the country; those areas of deprivation have been particularly impacted. This has resulted in increased pressures on our services as we are a main gateway for accessing Charitable Support. Many of our statutory colleagues have continued to work remotely with reduced or no face-to-face services open for clients.

In addition to the continuing provision of quality assured advice services to the local community the primary objectives for the year were to increase capacity of the team to meet the additional needs and continue maintain the partnership with IESCCG and other funders.

Public Benefit

The Trustees have paid due regard to the Charity Commission’s guidance on public benefit in deciding the activities undertaken by the local Citizens Advice during the year. The Trustees are satisfied that the information provided in the report and accounts meets in the public benefit reporting requirements. The principal activity of Citizens Advice Ipswich remained the provision of free, confidential, independent and impartial advice, information and counsel for members for the public. This is provided Monday to Friday through the central office in 19 Tower Street, Ipswich, (from June 2023 at Tower House, 17 Tower Street, Ipswich)

In addition to generalist advice, the following specialist advisory services were provide:

Ipswich and District Citizens Advice Bureau

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Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Company Limited by Guarantee Trustees’ annual report (including director’s report) (continued) Year ended 31 March 2023

Administration of Surviving Winter grants across Suffolk Income Maximisation (Addressing Fuel Poverty)

Contribution of Volunteers

The charity receives help and support in the form of voluntary assistance in advising the public and administering the charity. 42 volunteers contributed approximately 8253 hours of work to the local Citizens Advice during the year. We estimate the value of this help £226,960 in respect of the current year (2022/2023).

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Company Limited by Guarantee Trustees’ annual report (including director’s report) (continued) Year ended 31 March 2023

Achievements and Performance

Charitable Activities

The key achievements in the year have been: We continued to deliver services despite demands being higher than ever. We expanded our Social Prescribing activities to supporting patients in Ipswich Hospital addressing the social economic issues patients face affecting their health and wellbeing reducing the barriers to returning home. We continued to support clients with Long Covid, and have extended our services to work with the REACT team.

For the first time Charitable Support and food, bank assistance was the highest issue recorded by our organisation we supported 2,497 households with 5,680 issues associated with charitable support.

There was an increase in demand for making claims for welfare benefits (PIP claims) over 2,000 clients, charitable grants and emergency support both financial and in the form of food bank referrals, LWAS referrals and fuel vouchers we enabled Income gains £1,941,304.

The Money Advice Team, which continues to support clients and written off £562,465 worth of debt, the removal of movement restrictions of Lockdown has meant that recovery enforcement through bailiffs has started up again and more households are experiencing financial difficulties.

Citizens Advice Ipswich achieved 6,637 client contacts with 28,301 issues in 2023 (2022: 7,646 client contacts with 27,165 issues). Demands have remained high, clients are presenting with increased number of issues, as lives are more complex.

We have experienced a drop of in the numbers of volunteers we have, largely due to individual’s inability to volunteer as their own family needs have increased as costs rise.

We have continued to support local charitable trusts as an agent in the administration of grants payable to individual clients as shown in the notes to the financial statements.

Fundraising Activities

Total Income for the year was £892,147.

Investment Activities

The charity does not currently hold material investments.

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Company Limited by Guarantee Trustees’ annual report (including director’s report) (continued) Year ended 31 March 2023

Factors Affecting the Achievement of Objectives

The charity is very aware of the financial pressures experienced by its major funders and in view of this has taken active measures to seek additional sources of income for its services.

Financial review

Income in the year was £892,147 (2022: £743,886) of which £693,118 (2022: £546,138) related to project restricted activities. Expenditure in the year amounted to £865,145(2022: £755,200) comprised in large part to salaries for our employed staff £709,398 (2022: £639,386).

Reserves Policy

Citizens Advice Ipswich is required to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency. We will maintain a projection of income for at least 3 years ahead and will ensure that this continues to be derived from as wide a variety of sources possible.

We will take all necessary steps to ensure that at no time within this period would it be possible for the cessation of one or more funding streams to present so serious a challenge to the future of the organization that it could not be managed to continue to provide a best value advice service.

In reviewing the potential costs that could arise should a significant reduction in income be incurred that Trustees have determined that ‘free’ reserves of £430,000 should be maintained which is broadly equal to 6 months’ future budgeted operating expenditure of our core services. The charity’s actual free reserves on 31 March 2023 were £318,143 (2022: £175,263). Reasons for holding funds outlined in the notes to the accounts. The charity aims to rectify the small shortfall in the coming years and will monitor the position on an ongoing basis.

Principal Funding Sources

The Directors extend their gratitude to Ipswich Borough Council, Ipswich and East Suffolk Clinical Commissioning Group, Suffolk County Council and Babergh District Council who continued to support core operating capacity of the charity. Additional, project restricted funding was received from The Money Advice and Pensions Service in support of debt advice work, East Suffolk Council for the Connect for Health program, East Suffolk and North Essex Foundation Trust, The National Lottery for funding specialist Welfare Benefits Advice, Energy Best Deal for energy advice and Suffolk Community Foundation for the supporting vulnerable households free fuel poverty.

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Company Limited by Guarantee Trustees’ annual report (including director’s report) (continued) Year ended 31 March 2023

The charity did not have any borrowings from either provider of funding or other sources at the balance sheet date.

Plans for the Future

Demands on our services over the past 2 – 3 years and the delivery of increasing more projects has resulted in outgrowing the premises we occupy. In 2023/24 we will continue to provide both specialist and generalist advice and guidance to the community of Ipswich and surrounding area, in larger more suitable premises, we are moving into 17 Tower Street as anchor tenant.

We are looking to retain and secure continued Core Services funding and extend our project contracts where possible.

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Company Limited by Guarantee Trustees’ annual report (including director’s report) (continued) Year ended 31 March 2023

Structure, Governance, and management

Governing Document

Ipswich and District Citizens Advice Bureau is a registered charity and a company limited by guarantee. Ipswich and District Citizens Advice Bureau is also known and referred to as Citizens Advice Ipswich. The maximum liability of each member is limited to £10. At 31 March 2023 the company had 16 members. Ipswich and District Citizens Advice Bureau is governed by its Memorandum and Articles of Association as amended in 24 September 2022.

Ipswich and District Citizens Advice Bureau was incorporated as a company limited by guarantee on 24 September 1997. The charity commenced operations on 14 October 1997 at which date the assets and liabilities of the unincorporated Ipswich and District Citizens Advice Bureau were acquired.

Recruitment, Appointment of Trustees

Trustees, who are also Directors of the Company, are elected from the local community. An Elections Committee, made up of Trustees, the Company Secretary and chaired by the Chair is established to oversee the elections process for Board appointments. A separate process agreed by the Trustee Board is followed for the election of the Chair.

The Reference and Administrative Details above identifies the constituencies that elected each of the current trustees. No other persons or bodies external to the charity were entitled to appoint persons to the Trustee Board.

Induction of Trustees

Newly appointed Trustees are provided with a comprehensive induction to Citizens Advice Ipswich through the provision of training courses and mentoring by established trustees.

Organisational Structure

Citizens Advice Ipswich is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of Citizens Advice Ipswich and for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to senior management. The Trustee Board is independent from management. A register of members’ interests is maintained at the registered office, and is available to the public.

Company Limited by Guarantee

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Trustees’ annual report (including the directors’ report) (continued) Year ended 31 March 2023

Related Parties

Ipswich and District Citizens Advice Bureau is a member of Citizens Advice, the operating name of the National Association of Citizens Advice, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice Ipswich to fulfil its charitable objects and comply with the national membership requirements.

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where one of the trustees holds the position of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.

Major risks

A risk management strategy and risk register were agreed by the Trustee Board. The Trustees recognise that any major risks to which to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end, Ipswich and District Citizens Advice Bureau is continually monitoring and managing its risk, reviewing the corporate risk register, and ensuring action plans are in place to mitigate its key risks

Included in external risks is that of the loss of funding. The effects of this have been minimised by the procedures in place, which have resulted in funding being secured from a variety of sources.

The charity continues to seek to diversify its funding sources. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity.

Small company provisions

This report has been prepared taking advantage of the small companies' exemption of section 415A of the Companies Act 2006.

The trustees' annual report was approved on 19 October 2023 and signed on behalf of the board of trustees by:

Ian Williamson

Financial Management Portfolio Holder

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Trustees’ annual report (including the directors’ report) (continued) Year ended 31 March 2023

I report to the charity trustees on my examination of the financial statements of the company for the year ended 31 March 2023 which comprise the statement of financial activities (including income and expenditure account), balance sheet and the related notes.

Responsibilities and basis of report

As the charity's trustees of the company (and its directors for the purposes of company law) you are responsible for the preparation of the financial statements in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the financial statements of the company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your company's financial statements as carried out under section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act.

Independent examiner’s statement

Since the charity’s gross income exceeded £250,000, your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a Fellow of the Association of Certified Chartered Accountants (ACCA), which is one of the listed bodies.

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

  1. Account records were not kept in respect of the company as required by section 386 of the 2006 Act: or

  2. The financial statements do not accord with those records; or

  3. The financial statements do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair’ view which is not a matter considered as part of an independent examination: or

  4. The financial statements have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report to enable a proper understanding of the accounts to be reached.

Jason Burman Independent Examiner AIMS Accountants for Business

Signed:

Date:

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Statement of Financial Activities (Including Income and Expenditure account) For the year ended 31 March 2023

2023 2022
Unrestricted Restricted Funds Total Funds Total Funds
Funds
Note £ £ £ £
Income and endowments
Donations & legacies 6 6,320 6,320 19,216
Grants 6 176,947 32,500 209,447 158,946
Charitable Activities 6 660,688 660,688 534,559
Investment Income 1,200 1,200 298
Other Income 6 12,992 1,500 14,492 30,867
Total Income 197,459 694,688 892,147 743,886
Expenditure
Charitable Activities 7-9 330,928 534,217 865,145 755,200
Total Expenditure 330,928 534,217 865,145 755,200
Net expenditure before -133,469 160,471 27,002 -11,314
transfer of funds

The statement of financial activities includes all gains and losses recognized in the year. All income and expenditure derive from continuing activities.

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Ipswich and District Citizens Advice Bureau Company Limited by Guarantee Balance Sheet – Year ended 31 March 2023

2023 2022
Note £ £ £ £
Fixed Assets
Current assets
Debtors and prepayments 5,259
Cash, bank & in hand 322,448 289,381
Total current assets 322,448 294,640
Creditor 4,305 3,498
Total current liabilities 4,305 3,498
Funds of the charity 318,143 291,142
Restricted funds 10 50,409 35,960
Designated reserves 11 105,009 135,793
Unrestricted reserves 135,724 94,743
Total reserves 291,142 266,496
Surplus / Deficit in the year 27,001 (11,314)
Prepayment income 35,960
Charity funds 318,143 291,142

In the year ending 31 March 2023 the charity was entitled to exemption from the audit under section 477 of the Companies Act 2006 relating to small companies

Directors’ responsibilities:

These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies' regime.

The financial statements were approved by the Board on 19 October 2023 and signed on their behalf by

Ian Williamson

Financial Management Portfolio Holder

Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

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Ipswich and District Citizens Advice Bureau Company Limited by Guarantee Notes to financial statements (continued) Year ended 31 March 2023

1. General Information

The charity is a public benefit entity and a private company limited by guarantee, registered in England and Wales and a registered charity in England and Wales. The address of the registered office is 19 Tower Street, Ipswich, Suffolk, IP1 3BE.

2. Statement of Compliance

These financial statements have been prepared in compliance with FRS 102, ‘The Financial Reporting Standard applicable in the UK and the Republic of Ireland’, the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 102)) and the Companies Act 2006.

3. Accounting Policies

Basis of preparation

The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through income or expenditure.

The financial statements are prepared in sterling, which is the functional currency of the entity.

Going Concern

The accounts have been prepared on the ongoing concern basis and the trustees believe that no material uncertainties exist. The trustees have considered the level of funds held and the expected income and expenditure for the next 12 months from authorising these financial statements. The budgeted income and expenditure is sufficient with the level of reserves for the Charity to be able to continue as a going concern.

Fund Accounting

Unrestricted funds are available for use at the discretion of the trustees to further any of the charity’s purposes.

Designated funds are unrestricted funds earmarked by the trustees for particular future projects or commitment.

Restricted funds are subjected to restrictions on their expenditure declared by the donor or through the terms of an appeal and fall into one of two sub-classes: restricted income funds or endowment funds.

Income

All income is included in the statement of financial activities when entitlement has passed to the charity, it is probable that the economic benefits associated with the transaction will flow to the charity and the amount can be reliably measured. The following specific policies are applied to categories of oncome:

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Accounting Policies (continued)

Income (continued)

Expenditure

Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is classified under headings of the statement of financial activities to which it relates:

All costs are allocated to expenditure categories reflecting the use of the resource. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs are apportioned between the activities they contribute to on a reasonable, justifiable, and consistent basis.

4 Operating leases

Lease payments are recognised as an expense over the lease term on a straight-line basis. The aggregate benefit of lease incentives is recognised as a reduction to expense over the lease term, on a straight-line basis.

5 Tangible assets

Tangible assets are initially recorded at cost, and subsequently stated at cost less any accumulated depreciation and impairment losses. Any tangible assets carried at revalued amounts are recorded at the fair value at the date of revaluation less any subsequent accumulated losses.

Tangible fixed assets costing more than £1,000 are capitalised and included at cost, including any incidental expenses of acquisition.

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

6 Donations and legacies

Year ended 31 March 2023

Year ended 31 March 2023
Unrestricted funds Restricted Funds Total Funds 2023
£ £ £
Donations
Donations 6,320 6,320
Grants
Ipswich Borough Council 95,000 95,000
Suffolk County Council 56,274 56,274
Babergh District Council 7,673 7,673
Local Grant Giving Trust 15,000 15,000
National Citizens Advice 15,000 15,000
Ipswich East and West INTs 7,500 7,500
East Suffolk Council 5,000 5,000
Suffolk Community Foundation 5,000 5,000
The Ganzoni Charitable Trust 3,000 3,000
Total Grants 2023 176,947 32,500 209,447
Year ended 31 March 2022
Unrestricted funds Restricted funds Total funds 2022
Donations
19,216 19,216
Grants
Ipswich Borough Council 95,000 95,000
Suffolk County Council 56,273 56,273
Babergh District Council 7,673 7,673
Total Grants 2022 158,946 158,946

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Charitable Activities Year ended 31 March 2023

Unrestricted Restricted Total funds
funds funds 2023
£ £ £
ESNFT (Welcome Home) 172,320 172,320
East Suffolk District Council (Connect 171,186 171,186
for Health
Money Advice and Pensions Service 108,735 108,735
(Debt advice)
Suffolk Community Foundation (Fuel 49,004 49,004
Poverty)
National Lottery (Welfare Benefits) 32,017 32,017
Suffolk Advice and Support Service 31,845 31,845
ESNFT (Long Covid) 30,950 30,950
Suffolk County Council (LWAS) 27,000 27,000
ESNFT (REACT) 22,178 22,178
Cadent 10,626 10,626
East Ipswich PCN 4,327 4,327
Gamble Awareness 500 500
Total charitable activities 2023 600,688 600,688
Charitable Activities Year ended 31 March 2022
Unrestricted Restricted Total funds
funds funds 2023
£ £ £
Ipswich & East Suffolk CCG 303,888 303,888
Suffolk Advice and Support Service 61,687 61,687
Help to Claim 58,612 58,612
Money Advice and Pensions Service 56,714 56,714
(Debt advice)
Suffolk Community Foundation (Fuel 32,825 32,825
poverty)
National Lottery (Welfare Benefits) 32,017 32,017
Gainsborough Outreach(Locality Budget) 5,950 5,950
Suffolk Community Foundation 5,000 5,000
Total Charitable Activities 2022 559,753 559,753
Prepayments 2021 10,766 10,766
Prepayments 2022 -35,960 -35,960
Total income 2022 534,559 534,559

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Other Income Year ended 31 March 2023

Other Income
Restricted funds Unrestricted funds Total funds 2023
Suffolk Information Partnership 11,440 11,440
Technical Debt Support Sudbury 1,500 1,500
LCA
ESNFT (VCFSE Backfill) 1,000 1,000
Misc. Income 552 552
Total Other income 2023 12,992 1,500 14,492

Other Income activities Year ended 31 March 2022

Other Income

Other Income
Restricted funds Unrestricted funds Total funds 2023
Suffolk Information Partnership 18,288 18,288
Kickstart funding 7,664 7,664
University of Suffolk 2,665 2,665
Technical Debt Support Sudbury 1,250 1,250
LCA
ESNFT (VCFSE Backfill) 1,000 1,000
Total Other income 2023 19,289 11,579 30,867

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

7 Expenditure on charitable activities 2022 -2023

Unrestricted Restricted Total funds 2023
funds funds
£ £ £
Wages and salaries 209,359 500,039 709,398
Project Costs
Recruitment 75 200 275
Refreshments 543 60 603
Training 1,138 487 1,625
Travel expenses 2,960 962 39,22
Staff and volunteer other (DBS, HR 863 400 1,263
support)
Office
Insurance 1,932 1,9320
IT Equipment, support 40,459 17,543 58,002
Office equipment expense 166 166
Photocopying 23,315 877 24,192
Postage 671 4,396 5,067
Printing and stationery 1,260 485 1,745
Telephone & communications 1,258 6,431 7,689
Other Office 847 847
Premises
Rent 19,564 19,564
Heat & Light 9,302 9,302
Cleaning repairs and maintenance 2,810 2,810
Moving Office 3,041 3,041
Governance
Bank charges 146 146
Legal and professional fees 1,813 1,816
Publicity & promotion 1,114 1,730 2,844
Reference materials and subscriptions 7,876 607 8,483
Miscellaneous expenses 416 416
Total 330,928 534,217 855,145

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

8 Staff costs

The total staff costs and employee benefits for the reporting period are analysed as follows:

Wages and salaries. Social security and pensions
Other employee benefits
Total		 2023
£
709,398
3,376
712,774		 2022
£
639,386
4,724
644,110

The average head count of employees during the year was 33 (2022: 35). No employee received employee benefits of more than £60,000 during the year (2022: Nil)

9. Trustee remuneration and expenses

The key management personnel of the charity comprise the trustees and the senior management team as listed in these financial statements. The trustees neither received nor waived any remuneration during the year (2022: £Nil). The total amount of employee benefits (including employer pension contributions) received by senior management for their services to the charity was £93,312 (2022: £92,344).

The trustees were neither entitled to, nor received, any remuneration from the charity during the year. No trustees received reimbursement of expenses during the year (2022: £Nil)

10. Analysis of charitable funds

Restricted funds

Income Expenditure
£
£
National Lottery
16,008
8,004
Suffolk Community Foundation
49,004
24,500
ESNFT (Welcome Home)
71,800
57,440
Cadent
10,625
7,083		 On 31 March 2023
£
8,004
24,504
14,360
3,541

Total

50,409

Restricted fund purposes

Ipswich and District Citizens Advice Bureau

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Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

11 Designated reserves

On 1 April 2022 On 31 March 2023 On 1 April 2022 On 31 March 2023
£ £
Redundancy Commitment Based on current salary 31,019 35,764
Premises Commitment 6 months’ notice lease 7,774 13,825
Office Commitment Photocopy lease 57,000 15,420
Transitional Funds 10,000 10,000
Premises Fund 30,000 30,000
Total Designated reserves 135,793 105,009

12 Legal status

The company is limited by guarantee and does not have a share capital. Every member of the company undertakes to contribute to the assets of the company if it is wound up during the time that he or she is a member, or within one year afterwards, for payment of the debts and liabilities of the company contracted before the time at which he or she ceases to be a member and of the costs, charges and expenses of winding up and for the adjustment of the rights of the contributors among themselves such amount as may be required not exceeding £10.

13 Trustee remuneration and expenses

The trustees were neither entitled to, nor received, any remuneration from the charity during the year. No trustees received reimbursement of expenses during the year (2022: nil).

14 Financial Commitments

Total commitments under non-cancellable leases on 31 March are as follows:

Amounts due within one year
Amounts due between one and 5 years
Total Commitments		 £
2023
15,420
15,420		 £
2022
20,564
59,355
79,919

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Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023

Appendix A

Citizens Advice Ipswich supports many vulnerable households to access grant funds in times of need. Grant providers rarely give funds directly to recipients preferring to use a third party to ensure funds are used for the purpose they are gifted.

We support such transactions, holding ‘client grants’ in a separate account, these funds are not income for our charity, they are funds that we hold temporarily on behalf of others.

During the period 2022- 2023 Ipswich and District Citizens Advice Bureau distributed the following client grants:

Fund name
Surviving Winter
Rope
React Personal Health
Budget
Energy Write Off
Welcome Home-
Personal Health
Budget
Chris Elmy
Poker money
Other Client Grants
Total Client Grants		 At 1/4/23
101,326
165
-
-
-
2,000
799
16,597
120,887		 Income
223,000
8,505
-
50,000
15,000
-
-
12,070
308,575		 Spent
325,069
8,630
99
531
-
-
9,950
344,279		 At 31/3/2023
-743
40
-99
50,000
14,469
2,000
799
18,717
85,183

24

Ipswich and District Citizens Advice Bureau Registered Charity no: 1064862: Registered Company No. 3438957 Annual Accounts Year ended 31 March 2023