## Ipswich and District Citizens Advice Bureau Annual Report for the year ended 31 March 2021 

Registered Charity No. 1064862 Company No. 3438957 

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Ipswich and District Citizens Advice Bureau Annual Report 2020 - 21 

|CONTENTS||
|---|---|
|Report of the Directors and Trustees|3-10|
|Independent Examiner’s Report|11|
|Statement of Financial Activities|12-13|
|Balance Sheet|13|
|Notes to the Accounts|14-23|



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Ipswich and District Citizens Advice Bureau Company Limited by Guarantee Trustees’ annual report (including the directors’ report) Year ended 31 March 2021 

The trustees, who are also the directors for the purposes of company law, present their report and the unaudited financial statements of the charity for the year ended 31 March 2021. 

The financial statements have been prepared in accordance with the accounting policies set out in notes to the accounts and comply with the charity's governing document, the Charities Act 2011 and Companies Act 2006 and Accounting and Reporting by Charities: Statement of  Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2015) (as amended by Update Bulletin 1 published on 2 February 2016). 

_1._ REFERENCE AND ADMINISTRATIVE DETAILS 

Charity Name: Ipswich and District Citizens Advice Bureau, also known as Citizens Advice Ipswich. 

Charity Registration: 1064862 Company Registration: 3438957 Registered Office: 19 Tower Street Ipswich Suffolk IP1 3BE 

The Trustees 

The trustees who severed during the year and the date of approval were as follows: 

S Pinnell (chair) J. Deacon (Vice Chair) D. Podd (Vice Chair) C. Jenkin R. Boxall-Hunt T. Cox A. Wade S. Allen (resigned 4/10/2020) R Willis (appointed 21/01/2021) 

All Members of Trustee Board are volunteers in the local Citizens Advice 

Senior Management: N. Willshere (Chief Executive) S. Harrison (Deputy Manager) M. Vane (Operations Manager) 

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## Ipswich and District Citizens Advice Bureau 

Augusta Ahakpo FCCA Watson Palmer Ltd. 6 Howlett Close Kesgrave Ipswich Suffolk IP5 2EJ 

Independent examiner Augusta Ahakpo FCCA Watson Palmer Ltd. 6 Howlett Close Kesgrave Ipswich Suffolk IP5 2EJ Bankers                               CAF Bank Limited 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ 

Shawbrook Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex, CM13 3BE 

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Ipswich and District Citizens Advice Bureau 

## Company Limited by Guarantee 

Trustees’ annual report (including the directors’ report) _(continued)_ 

Year ended 31 March 2021 

## **Objectives and activities** 

The charity’s objectives are to promote any charitable purpose for the benefit of the community in Ipswich, by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress. 

## **Objectives, Strategies and Activities for the Year** 

Ipswich and District Citizens Advice Bureau provides free, confidential, impartial and independent advice and information for the benefit of the local community to exercise a responsible influence on the development of social policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their express their needs effectively. 

This year has been particularly difficult due to the Covid.19 pandemic; our services have continued to deliver throughout a year long period of National Lockdown. We have adapted our services and focused on remaining open to the community that have needed support. Most of our services have been delivered remotely through telephone, email and web chat. In addition to the continuing provision of quality assured advice services to the local community the primary objectives for the year were to increase capacity of the team to meet the additional needs and continue maintain the partnership with IESCCG and other funders. 

## **Public Benefit** 

The Trustees have paid due regard to the Charity Commission’s guidance on public benefit in deciding the activities undertaken by the local Citizens Advice during the year. The Trustees are satisfied that the information provided in the report and accounts meets in the public benefit reporting requirements. The principal activity of Citizens Advice Ipswich remained the provision of free, confidential, independent and impartial advice, information and counsel for members for the public. This is provided Monday to Friday through the central office in 19 Tower Street, Ipswich. 

In addition to generalist advice the following specialist advisory services were provided: 

- Specialist Debt 

- Specialist Welfare Benefits Advice 

- Energy Advice 

- Help to Claim (Supporting new claims for Universal Credit) 

- Connect for Health (Delivering services in GP surgeries across Ipswich) 

- Administration of Surviving Winter grants across Suffolk 

- Suffolk Advice and Support line (SASS) support for those in due to Covid. 

## **Contribution of Volunteers** 

The charity receives help and support in the form of voluntary assistance in advising the public and administering the charity. 57 volunteers contributed approximately 8894 hours of work to the local Citizens Advice during the year. We estimate the value of this help £287,326 in respect of the current year (2020/2021). 

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Ipswich and District Citizens Advice Annual Report 2020/21 Registered Charity 1064862: Registered Company 3438957 



Ipswich and District Citizens Advice Bureau 

Company Limited by Guarantee 

Trustees’ annual report (including the directors’ report) _(continued)_ 

Year ended 31 March 2021 

## **Achievements and Performance** 

## **Charitable Activities** 

The key achievements in the year were: We remained open and delivering services throughout Lock Down working remotely through telephone, email and web chat. 

There was an increase in demand for making claims for welfare benefits, charitable grants and emergency support both financial and in the form of food bank referrals we enabled Income gains £2,462,929. 

The Money Advice Team, which continues to support clients and written off £1,054,566 worth of debt, the movement restrictions of Lockdown meant that recovery enforcement through bailiffs was put on hold. 

Citizens Advice Ipswich achieved a total of 8,554 clients contacts with 26,877 issues in 2021 (2020: 12,297 client contacts with 28,041 issues). This decrease is due largely to the difficulties of access during lock down, excluding those without digital means and reductions in the numbers of volunteers that were not volunteering as they were shielding. 

We have also supported local charitable trusts as an agent in the administration of grants payable to individual clients as shown in the notes to the financial statements. 

## **Fundraising Activities** 

Total Income for the year was £705,216 

## **Investment Activities** 

The charity does not currently hold material investments. 

## **Factors Affecting the Achievement of Objectives** 

The charity is only too well aware of the financial pressures experienced by its major funders, and in view of this has taken active measures to seek additional sources for its services. 

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Ipswich and District Citizens Advice Bureau 

Company Limited by Guarantee Trustees’ annual report (including the directors’ report) _(continued)_ 

Year ended 31 March 2021 

## **Financial review** 

Income in the year was £705,216 (2020: £540,496) of which £394,331 (2020: £321,919) related to project restricted activities. Expenditure in the year amounted to £676,861 (2020: £505,382) comprised in large part to salaries for our employed staff £564,985 (2020: £390,607). The increase in staffing was to meet the financial demands due to COVID. 

## **Reserves Policy** 

Citizens Advice Ipswich is required to ensure that free monies are available in each financial year to meet any reasonable foreseeable contingency. We will maintain a projection of income for at least 3 years ahead and will ensure that this continues to be derived from as wide a variety of sources possible. 

We will take all necessary steps to ensure that at no time within this period would it be possible for the cessation of one or more funding streams to present so serious a challenge to the future of the organization that it could not be managed so as to continue to provide a best value advice service. 

In reviewing the potential costs that could arise should a significant reduction in income be incurred that Trustees have determined that ‘free’ reserves of £506,373 should be maintained which is broadly equal to 9 months’ future budgeted operating expenditure. The charity’s actual free reserves on 31 March 2021 were £218,252 (2020: £162,817) reasons for holding particular funds outlined in the notes to the accounts. The charity aims to rectify the small shortfall in the coming years and will monitor the position on an ongoing basis. 

## **Principal Funding Sources** 

The Directors extend their gratitude to Ipswich Borough Council, Ipswich and East Suffolk Clinical Commissioning Group, Suffolk County Council and Babergh District Council who continued to support core operating capacity of the charity. Additionally, project restricted funding was received from The Money Advice and Pensions Service in support of debt advice work, Department for Works and Pensions for ‘Help to Claim’ new Universal Credit claims activities, IESCCG for the Connect for Health program, The National Lottery for funding specialist Welfare Benefits Advice, Energy Best Deal for energy advice and Suffolk Community Foundation for the supporting vulnerable elderly clients. 

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Ipswich and District Citizens Advice Annual Report 2020/21 Registered Charity 1064862: Registered Company 3438957 



Ipswich and District Citizens Advice Bureau 

Company Limited by Guarantee 

Trustees’ annual report (including the directors’ report) _(continued)_ 

Year ended 31 March 2021 

The charity did not have any borrowings from either provider of funding or other sources at the balance sheet date. 

## **Plans for the Future** 

In 2021/22 we will continue to provide both specialist and generalist advice and guidance to the community of Ipswich and surrounding area. We are looking to strengthen our Welfare Benefits support capacity as many affected by the pandemic have sought specialist Welfare benefits advice as they are no longer able to work. 

We are working with partners to review the impacts of the pandemic on the community leaving many with Social Isolation issues. Many more households are experiencing Fuel Poverty and review of how we support these is underway. 

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Ipswich and District Citizens Advice Annual Report 2020/21 Registered Charity 1064862: Registered Company 3438957 



## Ipswich and District Citizens Advice Bureau 

## Company Limited by Guarantee 

Trustees’ annual report (including the directors’ report) _(continued)_ 

Year ended 31 March 2021 

## **Structure, Governance and management** 

## **Governing Document** 

Ipswich and District Citizens Advice Bureau is a registered charity and a company limited by guarantee. Ipswich and District Citizens Advice Bureau is also known and referred to as Citizens Advice Ipswich. The maximum liability of each member is limited to £1. At 31 March 2021 the company had 15 members. Ipswich and District Citizens Advice Bureau is governed by its Memorandum and Articles of Association as amended in 24 September 2002. 

Ipswich and District Citizens Advice Bureau was incorporated as a company limited by guarantee on 24 September 1997. The charity commenced operations on 14 October 1997 at which date the assets and liabilities of the unincorporated Ipswich and District Citizens Advice Bureau were acquired. 

## **Recruitment, Appointment of Trustees** 

Trustees, who are also Directors of the Company, are elected from the local community. An Elections Committee, made up of Trustees, the Company Secretary and chaired by the Chair is established to oversee the elections process for Board appointments. A separate process agreed by the Trustee Board is followed for the election of the Chair. 

The Reference and Administrative Details above identifies the constituencies that elected each of the current trustees. No other persons or bodies external to the charity were entitled to appoint persons to the Trustee Board. 

## **Induction of Trustees** 

Newly appointed Trustees are provided with a comprehensive induction to Citizens Advice Ipswich through the provision of training courses and mentoring by established trustees. 

## **Organisational Structure** 

Citizens Advice Ipswich is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of Citizens Advice Ipswich and for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet as a minimum quarterly and delegate the day-to-day operation of the organisation to senior management. The Trustee Board is independent from management. A register of members’ interests is maintained at the registered office, and is available to the public. 

## **Related Parties** 

Ipswich and District Citizens Advice Bureau is a member of Citizens Advice, the operating name of the National Association of Citizens Advice, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of Citizens Advice Ipswich in order to fulfil its charitable objects and comply with the national membership requirements. 

The charity also co-operates and liaises with a number of other advisory services, local charities and social services departments on behalf of clients. Where one of the trustees holds the position of ~~trustee/director of another charity they may be involved in discussions regarding that other charity but~~ 9 | P a g e 

Ipswich and District Citizens Advice Annual Report 2020/21 Registered Charity 1064862: Registered Company 3438957 



Ipswich and District Citizens Advice Bureau 

not in the ultimate decision-making process. 

## **Major risks** 

A risk management strategy and risk register were agreed by the Trustee Board. The Trustees recognise that any major risks to which to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end Ipswich and District Citizens Advice Bureau is continually monitoring and managing its risk, reviewing the corporate risk register and ensuring action plans are in place to mitigate its key risks. 

Included in external risks is that of the loss of funding. The effects of this have been minimised by the procedures in place, which have resulted in funding being secured from a variety of sources. 

The charity continues to seek to diversify its funding sources. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity. 

Independent examiner reappointment 

A resolution to review our independent examiner will be proposed at the next meeting 

## **Small company provisions** 

This report has been prepared taking advantage of the small companies' exemption of section 415A of the Companies Act 2006. 

## **The trustees' annual report was approved on 21[st] October 2021 and signed on behalf of the board of trustees by:** 

## **S. Pinnell** 

Chair of Trustees 

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Ipswich and District Citizens Advice Annual Report 2020/21 Registered Charity 1064862: Registered Company 3438957 



Ipswich and District Citizens Advice Bureau 

**Independent Examiner’s Report to the Trustees of Ipswich & District Citizens Advice Bureau Year ended 31 March 2021** 

I report to the charity trustees on my examination of the financial statements of the company for the year ended 31 March 2021 which comprise the statement of financial activities (including income and expenditure account), balance sheet and the related notes. 

## **Responsibilities and basis of report** 

As the charity's trustees of the company (and also its directors for the purposes of company law) you are responsible for the preparation of the financial statements in accordance with the requirements of the Companies Act 2006 ('the 2006 Act'). 

Having satisfied myself that the financial statements of the company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your company's financial statements as carried out under section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examination I have followed the Directions given by the Charity Commission under section 145(5) (b) of the 2011 Act. 

## **Independent examiner’s statement** 

Since the charity’s gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that I am qualified to undertake the examination because I am a Fellow of the Association of Certified Chartered Accountants (ACCA), which is one of the listed bodies. 

I have completed my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe that in any material respect: 

1. account records were not kept in respect of the company as required by section 386 of the 2006 Act: or 

2. the financial statements do not accord with those records; or 

3. the financial statements do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair’ view which is not a matter considered as part of an independent examination: or 

4. the financial statements have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). 

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report to enable a proper understanding of the accounts to be reached. 

Augusta Ahakpo FCCA Signed Augusta Ahakpo FCCA Independent Examiner Watson Palmer Ltd 6 Howlett Close, Kesgrave, Ipswich, Suffolk IP5 2EJ Dated 13[th] October 2021 

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Ipswich and District Citizens Advice Bureau 

## **Statement of Financial Activities (including Income and Expenditure account) for the year ended 31 March 2021** 

||2021|2021|||2020|
|---|---|---|---|---|---|
||Unrestricted|Restricted|**Total Funds**||Total Funds|
||Funds|Funds||||
||£|£||**£**|£|
|**Income and endowments**||||||
|Donations and Legacies|198,033|116,242||314,275|219,262|
|Charitable activities||383,741||383,741|314,125|
|Investment Income|237|||237|225|
|Other Income|6963|||6963|6,884|
||205,233|496,726||**705,216**|<br>540,496|
|**Expenditure**||||||
|Charitable Activities|340,896|335,965||**676,861**|505,382|
|**Total Expenditure**|340,896|335,965||**676,861**|505,382|
|Net expenditure before transfer of|(135,663)|160,781||**28,355**|35,114|
|funds||||||



The statement of financial activities includes all gains and losses recognized in the year. All income and expenditure derive from continuing activities. 

Note on year 2020: £540,496 = £489,554.39 + Grants received in advance (BS) £5,000 + accrued income (BS) £45,942 = £540,496.39 

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## Ipswich and District Citizens Advice Bureau 

## Ipswich and District Citizens Advice Bureau, company Limited by Guarantee **Balance Sheet, year ended 31 March 2021** 

|2021<br>£<br>£<br>£<br>**Fixed assets**<br>Tangible fixed assets<br>4,227<br>**Current assets**<br>Debtors and prepayments<br>17,864<br>Cash in bank and in hand<br>308,998<br>**Total Current Assets**<br>326,862<br>Creditors: falling due within 1 year<br>2,674<br>Other creditors<br>12,187<br>Client monies<br>49,731<br>**Total current liabilities**<br>(64,593)<br>**Net current assets**<br>262,269<br>**Total assets less current liabilities**<br>266,496<br>**Net assets**<br>**266,496**<br>**Funds of the charity**<br>Restricted funds<br>10,766<br>Designated reserves<br>128,997<br>Unrestricted funds<br>126,732<br>**Total charity funds**<br>**266,496**|2020<br>£<br>3,006<br>47,316<br>178,573<br>225,889<br>(10,643)<br>215,246<br>218,252<br>218,252<br>15,435<br>202,817<br>**218,252**|
|---|---|



For the year ending 31 March 2021 the charity was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. 

## Directors' responsibilities: 

- The members have not required the company to obtain an audit of its financial statements for the year in question in accordance with section 476; 

- The directors acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and the preparation of financial statements. 

- These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies' regime. 

## **The financial statements were approved by the Board on 21[st] October 2021 and signed on their behalf by** 

**S. Pinnell** Chair of Trustees 

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Ipswich and District Citizens Advice Bureau 

**Ipswich and District Citizens Advice Bureau Company Limited by Guarantee Notes to financial statements (continued) Year ended 31 March 2021** 

## **1. General Information** 

The charity is a public benefit entity and a private company limited by guarantee, registered in England and Wales and a registered charity in England and Wales. The address of the registered office is 19 Tower Street, Ipswich, Suffolk, IP1 3BE. 

## **2. Statement of Compliance** 

These financial statements have been prepared in compliance with FRS 102, ‘The Financial 

Reporting Standard applicable in the UK and the Republic of Ireland’, the Statement of 

Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 102)) and the Companies Act 2006. 

## **3. Accounting Policies** 

## **Basis of preparation** 

The financial statements have been prepared on the historical cost basis, as modified by the 

revaluation of certain financial assets and liabilities and investment properties measured at fair value through income or expenditure. 

The financial statements are prepared in sterling, which is the functional currency of the entity. 

## **Going Concern** 

The accounts have been prepared on the ongoing concern basis and the trustees believe that no material uncertainties exist. The trustees have considered the level of funds held and the expected income and expenditure for the next 12 months from authorising these financial statements. The budgeted income and expenditure is sufficient with the level of reserves for the Charity to be able to continue as a going concern. 

## **Fund Accounting** 

Unrestricted funds are available for use at the discretion of the trustees to further any of the charity’s purposes. 

Designated funds are unrestricted funds earmarked by the trustees for particular future projects or commitment. 

Restricted funds are subjected to restrictions on their expenditure declared by the donor or through the terms of an appeal, and fall into one of two sub-classes: restricted income funds or endowment funds. 

## **Income** 

All income is included in the statement of financial activities when entitlement has passed to the charity, it is probable that the economic benefits associated with the transaction will flow to the charity and the amount can be reliably measured. The following specific policies are applied to 

categories of income: 

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Ipswich and District Citizens Advice Bureau 

## **3. Accounting Policies (continued)** 

## **Income (continued)** 

- Income from donations or grants is recognised when there is evidence of entitlement to the gift, receipt is probable, and its amount can be measured reliably. 

- legacy income is recognised when receipt is probable and entitlement is established 

- Income from donated goods is measured at the fair value of the goods unless this is 

impractical to measure reliably, in which case the value is derived from the cost to the donor or the estimated resale value. Donated facilities and services are recognised in the accounts 

when received if the value can be reliably measured. No amounts are included for the contribution of general volunteers. 

- Income from contracts for the supply of services is recognised with the delivery of the 

contracted service. This is classified as unrestricted funds unless there is a contractual 

requirement for it to be spent on a particular purpose and returned if unspent, in which case it may be regarded as restricted. 

## **Expenditure** 

Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is classified under headings of the statement of financial activities to which it relates: 

• expenditure on raising funds includes the costs of all fundraising activities, events, non-charitable trading activities, and the sale of donated goods. 

• expenditure on charitable activities includes all costs incurred by a charity in undertaking 

activities that further its charitable aims for the benefit of its beneficiaries, including those support costs and costs relating to the governance of the charity apportioned to charitable activities. 

• other expenditure includes all expenditure that is neither related to raising funds for the charity nor part of its expenditure on charitable activities. 

All costs are allocated to expenditure categories reflecting the use of the resource. Direct costs 

attributable to a single activity are allocated directly to that activity. Shared costs are apportioned 

between the activities they contribute to on a reasonable, justifiable, and consistent basis. 

## **4. Operating leases** 

Lease payments are recognised as an expense over the lease term on a straight-line basis. The aggregate benefit of lease incentives is recognised as a reduction to expense over the lease term, on a straight-line basis. 

## **Tangible assets** 

Tangible assets are initially recorded at cost, and subsequently stated at cost less any accumulated depreciation and impairment losses. Any tangible assets carried at revalued amounts are recorded at the fair value at the date of revaluation less any subsequent accumulated losses. 

Tangible fixed assets costing more than £1,000 are capitalised and included at cost, including any incidental expenses of acquisition **.** 

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Ipswich and District Citizens Advice Bureau 

## **Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

## **5. Donations and legacies** 

|**Year ended 31 March 2021**<br>**Donations:**<br>Donations<br>**Grants**<br>Ipswich Borough Council<br>Suffolk County Council<br>Babergh District Council<br>The Rope Trust (Training Officer)<br>National Citizens Advice<br>Suffolk Community Foundation<br>IESCCG<br>Suffolk Community Foundation<br>National Lottery<br>IBC (Area Committee)<br>Cllr. J. Abbott (Locality Budget)<br>**Year ended 31 March 2020**<br>**Donations**<br>Donations<br>**Grants**<br>Ipswich Borough Council<br>Suffolk County Council<br>Babergh District Council<br>Suffolk Community Foundation<br>Plan Corporation Ltd.<br>Mrs. LD Rope 3rdCharitable settlement|Unrestricted<br>funds<br>Restricted funds<br>**Total funds**<br>**2021**<br>£<br>£<br>**£**<br>2,914<br>**2,914**<br>95,000<br>**95,000**<br>47,446<br>**47,446**<br>7,673<br>**7,673**<br>15,000<br>**15,000**<br>31,742<br>**31,742**<br>5,000<br>7,500<br>**12,500**<br>40,000<br>**40,000**<br>4,000<br>**4,000**<br>35,000<br>**35,000**<br>20,000<br>**20,000**<br>3,000<br>**3,000**|
|---|---|
||**198,033**<br>**116,242**<br>**314,275**|
||**Total funds**<br>**2020**<br>5,896<br> **5,896**<br>95,000<br>**95,000**<br>68,612<br>**68,612**<br>7,673<br>**7,673**<br>8,620<br>**8,620**<br>18,461<br>**18,461**<br>15,000<br>**15,000**|
||**195,642**<br>**23,620**<br>**219,262 **|



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Ipswich and District Citizens Advice Bureau 

## **Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

## **6. Charitable Activities** 

## **Income Year ended 31[st] March 2021** 

|National Lottery<br>Money Advice and Pensions Service<br>DWP<br>IESCCG<br>Energy Best Deal<br>Suffolk Community Foundation<br>Suffolk County Council<br>**Other Income**<br>University of Suffolk<br>ESNFT<br>Bank Interest<br>W.S. Training Ltd<br>Misc. Income<br>Insolvency Service<br>**Total Other Income**<br>**Total Income 2020/21**<br>**Charitable Activities Previous Year**<br>**Income Year ended 31st March**<br>**2020**<br>Money Advice Service<br>DWP<br>Energy Best Deal<br>Suffolk Community Foundation<br>**Total 2019/20**|**Unrestricted**<br>£<br>2,665<br>2,000<br>237<br>1,000<br>976<br>85|**Unrestricted**<br>£<br>2,665<br>2,000<br>237<br>1,000<br>976<br>85|**Restricted**<br>**Total Funds**<br>**2021**<br>£<br>**£**<br>16,009<br>16,009<br>54,662<br>54,662<br>78,120<br>78,120<br>176,440<br>176,440<br>10,932<br>10,932<br>12,395<br>12,395<br>35,183<br>35,183|
|---|---|---|---|
||||**383,741**<br>**383,741**<br>2,665<br>2,000<br>237<br>1,000<br>976<br>85|
|||**6,963**|**6,963**|
|||**6,963**|**380,484 **<br>**387,447**|
|||**Total Funds**<br>**2020**<br>897<br>51,916<br>52,813<br>89,086<br>89,086<br>9,953<br>9,953<br>10,425<br>151,848<br>162,273||
|||**11.322**<br>**302,803**<br>**314,125**||



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Ipswich and District Citizens Advice Bureau 

## **Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

## **7. Expenditure on charitable activities** 

## **Expenditure on charitable activities 2020-21** 

||Unrestricted<br>funds|Restricted<br>funds||**Total funds** **2021**|
|---|---|---|---|---|
||**£**|**£**||**£**|
|Wages and salaries|235,286|328,963||564,249|
|Insurance|1,759|||1.759|
|Project costs|-|-||-|
|Advertising<br>Recruitment<br>Training|-<br>439<br>1,000|-<br>-<br>131||-<br>439<br>1,131|
|Rent<br>Staff & volunteer–expenses & other|13,621<br>1,608|-<br>107||13,621<br>1,735|
|Cleaning, repairs and maintenance<br>Premises-other|12,853<br>2,460|-<br>-||12,853<br>2,460|
|Travelexpenses|96|43||139|
|Printing and stationery|3666|215||3,881|
|Postage|1,783|1,130||2,913|
|Telephone & comms<br>Office-other|7,078<br>4,872|4,159<br>-||11,237<br>4,872|
|Other governance expenses<br>Publicity and promotion|0<br>315|0<br>0||0<br>315|
|Bank charges|138|2||140|
|Reference materials, subscriptions|4,125|523||4,648|
|IT Equipment, support<br>Office equipment expense|22,789<br>20,789|672<br>-||23,461<br>20,789|
|Refreshments|251|-||251|
|Legal fees|13|-||13|
|Trustee expenses|-|-||-|
|Depreciation|1,555|-||1,555|
|Independent examiner fee|1,800|-||1,800|
|Heat and light<br>Payroll, accounting, consultancy|-<br>2,600|-<br>-||-<br>2,600|
|**Total**|**340,896**|**335,965**||**676,861 **|



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Ipswich and District Citizens Advice Bureau 

## **Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

## **Expenditure on charitable activities 2019-20** 

||Unrestricted<br>funds|Restricted<br>funds||**Total funds**<br>**2020**|**Total funds**<br>**2020**|
|---|---|---|---|---|---|
|||||||
||**£**|**£**|||**£**|
|Wages and salaries|154,891|75,133||230,024||
|Insurance|1,391|505||1,896||
|Project costs|152|4,429||4,581||
|Advertising|1,525|459||1,984||
|Rent|12,889|3,870||16,759||
|Repairs andmaintenance|7,162|1,351||8,513||
|Travel expenses|2,937|827||3,764||
|Printing and stationery|795|311||1,106||
|Postage|4,259|743||5,002||
|Telephone|3,171|1,487||4,658||
|Otherexpenses|1,761|1,309||3,070||
|Bank charges|262|-||262||
|Memberships and subscriptions|4,280|1,555||5,835||
|Equipment|2,132|2,096||4,228||
|Refreshments|237|-||237||
|Computerexpenses|4,586|185||4,771||
|Legal fees|54|-||54||
|Trustee expenses|581|-||581||
|Depreciation|7,239|-||7,239||
|Independent examiner fee|1,415|585||2,000||
|Heat and light|-|-||-||
||**211,719**|**94,845**||**306,564 **||



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**Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

Ipswich and District Citizens Advice Bureau 

## **8. Staff costs** 

The total staff costs and employee benefits for the reporting period are analysed as follows: 

||2021|2020|
|---|---|---|
||£|£|
|Wages and salaries. Social security and pensions|564,249|389,258|
|Other employee benefits|3,736|1,349|
||567,985|390,607|



The average head count of employees during the year was 29 (2020: 25). No employee received employee benefits of more than £60,000 during the year (2020: Nil 

## **9. Trustee remuneration and expenses** 

The key management personnel of the charity comprise the trustees and the senior management team as listed in these financial statements. The trustees neither received nor waived any remuneration during the year (2020: £Nil). The total amount of employee benefits (including employer pension contributions) received by senior management for their services to the charity was 2021 £125,705 (2020: £70,519). 

The trustees were neither entitled to, nor received, any remuneration from the charity during the year. No trustees received reimbursement of expenses during the year (2020: £Nil) 

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Ipswich and District Citizens Advice Bureau 

## **Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

## **10. Analysis of charitable funds** 

## **Restricted funds** 

||On 1 April<br>2020|Income|Expenditure|Transfers|On 31 March<br>2021|
|---|---|---|---|---|---|
||£|£|£|£|£|
|MASDAP|-|54,662|(91,301)|(36,639)|-|
|SurvivingWinter|-|12,395|(10,098)|2,297|-|
|Energy|-|7,675|(10,990)|(3,315)|-|
|Connect for Health|-|176,440|(158,185)|18,255|4,149|
|Help to Claim|-|78,120|(68,970)|9,150|-|
|Specialist Advisers (debt)|-|58,000|(54,787)|3,213|-|
|Training Officer|8,818|15,000|(19,552)|(4,266)|6,617|
|||387,292|(394,331)|(7,039)|10,766|
|||||||
||On 1 April<br>2019|Income|Expenditure|Transfers|On 31 March<br>2020|
|MASDAP|-|52,287|(74,712)|22,425|-|
|Connect for Health|-|155,593|(165,560)|9.967|-|
|Help to Claim|(6,726)|89,086|(75,743)|-||
|Training Officer|-|15,000|(6,182)|-|8,818|
|Energy|-|9,953|(13,218)|3,265|-|
|||||||
|||||||
|||||||



## Restricted fund purposes 

- MASDAP – relates to funding from Money Advice Service for providing debt advice 

- Surviving Winter – funding Suffolk Community Foundation for the administration of Surviving Winter Grants. Additional funds also received for the award of grants, held as client’s grants as separate funds 

- Energy – funding from Energy Best Deal for the delivery of energy advice 

- Connect for Health – funding from IESCCG for the delivery of Social Prescribing 

- Help to Claim – funding from DWP to deliver support for claiming Universal Credit 

- Specialist Advisers – funding from National Lottery (6 months) and Suffolk County Council (12 months) to debt advisers. 

- Funding from the Rope Trust to meet the costs of the Training Officer post 

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Ipswich and District Citizens Advice Bureau 

## **Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

## **Designated reserves** 

|**Designated reserves**||||||
|---|---|---|---|---|---|
||**On 1 April**<br>**2020**|Income|Expenditure|Transfers|**On 31 March**<br>**2021**|
||£|£|£|£|£|
|Redundancy Commitment|-|-|-|21,223.38|21,223.38|
|Premises Commitment|-|-|-|7,774|7,774|
|Office Commitment|-|-|-|60,000|60,000|
||-|-|-|**88,997.38**|**88,997.38**|



## **Development Reserve** 

|**Development Reserve**||||||
|---|---|---|---|---|---|
||**On 1 April**<br>**2020**|Income|Expenditure|Transfers|**On 31 March**<br>**2021**|
|**Purpose**|£|£|£|£|£|
|Transitional Funds|-|-|-|30,000|30,000|
|Welfare Benefits Trainee|-|-|-|10,000|10,000|
||-|-|-|**40,000**|**40,000**|



|**11**|**Analysis of Net Assets between funds**|**Tangible Fixed**<br>**Assets**|**Net Current**<br>**Assets**|**Total**|
|---|---|---|---|---|
|||**£**|**£**|£|
||Restricted Funds|**-**|**10,766**|**10,766**|
||Designated Reserves||**128,997**|**128,997**|
||Unrestricted Funds|**4,227**|**122,505**|**126,732**|
||Total|**4,227**|**262,268**|**266,495**|



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Ipswich and District Citizens Advice Bureau 

**Notes forming part of the financial statements for the year ended 31 March 2021** _**(continued)**_ 

## **12 Legal status** 

The company is limited by guarantee and does not have a share capital. Every member of the company undertakes to contribute to the assets of the company if it is wound up during the time that he or she is a member, or within one year afterwards, for payment of the debts and liabilities of the company contracted before the time at which he or she ceases to be a member and of the costs, charges and expenses of winding up and for the adjustment of the rights of the contributors among themselves such amount as may be required not exceeding £1. 

## **13 Trustee remuneration and expenses** 

The trustees were neither entitled to, nor received, any remuneration from the charity during the year. No trustees received reimbursement of expenses during the year (2017: nil). 

## **14 Financial Commitments** 

Total commitments under non-cancellable leases at 31 March are as follows: 

|Amounts due within one year<br>Amounts due between one and 5<br>years|**£**<br>£<br>**2021**<br>2020<br>**12,188**<br>9,226<br>**60,000**<br>5,566<br>**72,188**<br>14,792|
|---|---|



## **15 Funds received as an agent** 

The charity received £158,176 (2020: £100,516) and paid out £114,468 (2020: £110,419) as an agent during the year and held a balance of £49,816 (2020: £6,573) at the year end. These amounts are not recognised as income, expenditure or assets in the charity’s financial statements. 

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