## ## |Reference and administrative details|2| |---|---| |Report of the Trustee Board|3| |Independent auditor's report|11| |Statement of financial activities|14| |Balance sheet|15| |Statement of cash flows|16| |Notes to the financial statements|17| |Previous reporting period information|29| |I|| ## ## |||**Appointed**|**Resigned**| |---|---|---|---| |Thomas Quinn|Chair|14.03.2016|| |Cindi Van Graan|Treasurer|21.11.22|| |Marine Andre||17.05.2021|| |Rachel Dabiri||08.11.2021|| |Craig Marsden||17.05.2021|| |Edward Walker||28.03.2022|| |Robert Craig||09.07.2018|12.09.2022| |Daniel Barrett||28.03.2022|12.09.2022| |Oliver Steeple||14.09.2020|03.03.2023| |Catherine Webster||14.09.2020|13.06.2023| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## |||||**2023**|2022| |---|---|---|---|---|---| |||**Unrestricted**|**Restricted**|**Total**|Total| |||**Funds**|**Funds**|**Funds**|Funds| |||**£**|**£**|**£**|**£**| ||**Notes**||||| |**Income from**|||||| |Donations|2|2,215||**2,215**|| |Charitable activities|3||||| |Bureaux services|||231,032|**231,032**|409,836| |Debt advice services||48,504|107,000|**155,504**|169,711| |Seafarers advice & information line||−|424,428|**424,428**|401,363| |Other|4|29,327||**29,327**|| |**Total income**||**80,046**|**762,460**|**842,506**|980,910| |**Expenditure on**|||||| |Charitable activities|||||| |Bureaux services||5,158|301,055|**306,213**|398,868| |Debt advice services||39,865|123,271|**163,136**|178,427| |Seafarers advice & information line||7,041|412,822|**419,863**|433,657| |**Total expenditure**|5|**52,064**|**837,148**|**889,212**|1,010,952| |**Net (expenditure)/income for the year**|||||| |**before transfers**||27,982|(74,688)|**(46,706)**|(30,042)| |Transfer Between Funds|15|(26,914)|26,914||| |**Net movements in funds**||**1,068**|**(47,774)**|**(46,706)**|**(30,042)**| |**Reconciliation of funds**|||||| |Total funds brought forward||139,789|98,595|**238,384**|268,426| |**Total funds carried forward**||**140,857**|**50,821**|**191,678**|238,384| |||**2023**|2022| |---|---|---|---| ||Notes||| |**Fixed assets**|||| |Tangible assets|10||| |**Current assets**|||| |Debtors|11|**44,349**|83,278| |−−Cash at bank and in hand|17|**284,958**|371,261| |||**329,307**|454,539| |**Liabilities**|||| |Creditors: amounts falling due within one year|12|**(11,629**|(81,155| |**Net current assets**||**317,678**|373,384| |**Net assets excluding pension liability**||**317,678**|373,384| |Defined benefit pension scheme liability||**(126,000)**|(135,000)| |**Total net assets**||**191,678**|238,384| |**The funds of the charity**|15||| |Restricted funds||**50,821**|98,595| |Unrestricted funds:|||| |Designated funds||**25,000**|25,000| |General funds||**241,857**|249,789| |Pension deficit fund||**(126,000)**|(135,000)| |Total unrestricted funds||**140,857**|139,789| |**Total funds**||**191,678**|238,384| ## ## ||**Note**|**2023**|2022| |---|---|---|---| |**Net cash provided by / (used in) operating**|||| |**activities**|16|**(86,303)**|(19,149)| |**Change in cash and cash equivalents in the year**||**(86,303)**|(19,149)| |Cash and cash equivalents at the beginning of the year||**371,261**|390,410| |**Cash and cash equivalents at the end of the year**|17|**284,958**|371,261| ## ## ## ## |Premises costs by desk space as follo|ws:| |---|---| |Bureaux services|62.2%| |Money advice services|36.4%| |Governance|0.5%| |Support costs|0.9%| |Other costs of administration are allocated on a per capita basis as follows:|| |Bureaux services|33.7%| |Money advice services|19.7%| |Seafarers' advice & information line|45.9%| |Governance|0.2%| |Support costs|0.5%| ## ## ## ## ## ## ||||**2023**|2022| |---|---|---|---|---| ||Unrestricted|Restricted|**Total**|Total| ||**£**|**£**|**£**|**£**| |Donations|2,215||**2,215**|| |**Total income from donations 2023**|**2,215**||**2,215**|| |Total income from donations 2022||||| ||||**2023**|2022| |---|---|---|---|---| ||Unrestricted|Restricted|**Total**|Total| ||£|£|£|£| |**Bureaux services**||||| |Bureaux staff & running costs (RB Greenwich)||200,000|**200,000**|200,000| |Advice outreach pilot (RB Greenwich)||62,500|**62,500**|**−**| |Cost of living advice (GLA/RCJ)||26,667|**26,667**|**−**| |Advice delivery (CitA)||15,000|**15,000**|| |Help to Claim (CitA)||(73,135)|(73,135)|205,836| |Outreach work (Clockhouse)||||4,000| |**Total bureau services 2023**|**−**|**231,032**|**231,032**|409,836| |Total bureau services 2022|4,000|405,836||| |**Debt advice services**||||| |Greenwich money advice service (RB Greenwich)||40,000|**40,000**|40,000| |Outreach money advice service (RB Greenwich)||63,000|**63,000**|63,000| |Outreach money advice service (Peabody)|−|4,000|**4,000**|4,000| |Debt advice service (University of Greenwich)|36,394||**36,394**|48,525| |Fees|12,110|−|**12,110**|14,186| |**Total debt advice services 2023**|**48,504**|**107,000**|**155,504**|169,711| |Total debt advice services 2022|62,711|107,000||| |**Seafarers' advice & information line**||||| |Seafarers Hospital Society||143,614|**143,614**|148,795| |Greenwich Hospital|−|121,535|**121,535**|134,985| |The Seafarers' Charity|−|143,615|**143,615**|117,583| |Royal Navy/Royal Marines PR (Greenwich Hospital|−|15,664|**15,664**|| |**Total seafarers' advice & information line 2023**||**424,428**|**424,428**|401,363| |Total seafarers' advice & information line 2022||401,363||| |**Total income from charitable activities 2023**|**48,504**|**762,460**|**810,964**|980,910| |Total income from charitable activities 2022|66,711|914,199||| ## 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**_0_**| ## ||**2023**|2022| |---|---|---| |Operating lease rentals:||| |Equipment|**240**|720| |Auditor's remuneration (excluding VAT)||| |Audit fees|**3,230**|3,167| |Under accrual in prior year|**83**|| ## |Staff costs were as follows:||| |---|---|---| ||**2023**|2022| |Salaries and wages|**680,315**|773,749| |Social security costs|**64,202**|61,040| |Employer's contribution to defined contribution pension schemes|**12,822**|16,529| ||**757,339**|851,318| ## |The average number of employees (full time equivalent) during|the year was as follows:|| |---|---|---| ||**2023**|2022| ||**No**|No| |Bureaux services|**6.8**|9.1| |Money advice services|**4.0**|4.5| |Seafarers' Advice and Information Line|**9.2**|10.1| |Support and governance|**0.2**|0.2| ||**20.2**|23.9| ## ## |**Tangible fixed assets**|||| |---|---|---|---| ||**Computer &**||| ||**office**|**Fixtures &**|| ||**equipment**|**fittings**|Total| |**Cost**|||| |At 1 April 2022|10,407|2,678|13,085| |Disposals|(2,847)||(2,847)| |At 31 March 2023|7,560|2,678|10,238| |**Depreciation**|||| |At 1 April 2022|10,407|2,678|13,085| |Disposals|(2,847)||(2,847)| |At 31 March 2023|7,560|2,678|10,238| |**Net book value**|||| |At 31 March 2023|||| |At 31 March 2022|||| ## |**Debtors**||| |---|---|---| ||**2023**|2022| |Trade debtors|**39,214**|72,953| |Other debtors|**3,379**|5,247| |Prepayments|**1,756**|5,078| ||**44,349**|83,278| ## ||**2023**|2022| |---|---|---| |Trade creditors|**4,491**|67,636| |Accruals|**3,876**|13,324| |Other creditors|**3,262**|195| ||**11,629**|81,155| ## ## |**Analysis of net assets between funds**||||| |---|---|---|---|---| ||**Unrestricted**|**Designated**|**Restricted**|**Total**| ||**funds**|**funds**|**funds**|**funds**| ||**£**|**£**|**£**|**£**| |Fund balances at 31 March 2023 are represented by:||||| |Current assets|251,189|25,000|53,118|**329,307**| |Current liabilities|(9,332)|−|(2,297)|**(11,629)**| |Defined benefit pension liability|(126,000)|||**(126,000)**| |**Total net assets at 31 March 2023**|**115,857**|**25,000**|**50,821**|**191,678**| ## |**Movements in funds**|||||| |---|---|---|---|---|---| ||**At 1 April**|**Income and**|**Expenditure**||**At 31 March**| ||**2022**|**gains**|**and losses**|**Transfers**|**2023**| |**Restricted funds**|||||| |RB Greenwich: Bureaux services||200,000|(199,657)|(343)|| |CitA Advice delivery||15,000||−|**15,000**| |CitA Help to Claim|73,135|(73,135)|||| |RB Greenwich Outreach advice||62,500|(73,926)|11,426|| |GLA/RJC CitA Crisis support||26,667|(27,472)|(440)|**(1,245)**| |RB Greenwich: Debt advice services||40,000|(46,565)|6,565|| |RB Greenwich outreach debt advice|||||| |services||63,000|(72,706)|9,706|| |Mosaic Family Homes: Charlton|||||| |Triangle debt service||4,000|(4,000)||| |Seafarers' Advice & Information Line|||||| |−The Seafarers' Hospital Society|2,870|143,614|(137,270)|54|**9,268**| |−The Seafarers' Charity|11,241|143,615|(137,271)|'54|**17,639**| |−Greenwich Hospital|11,241|121,535|(137,270)||**(4,494)**| |Fishing specialist|||||| |−The Seafarers' Hospital Society|54|||(54)|| |−The Seafarers' Charity|54|||(54)|| |Greenwich Hospital Royal Navy/Royal|||||| |Marines PR||15,664|(1,011)||**14,653**| |**Total restricted funds**|**98,595**|**762,460**|**(837,148)**|**26,914**|**50,821**| |**Unrestricted funds**|||||| |_Designated Funds_|||||| |Contractual commitment|20,000||||**20,000**| |Development|5,000||||**5,000**| ||25,000||||**25,000**| |General funds|249,789|80,046|(52,064)|(35,914)|**241,857**| |Pension deficit fund|(135,000)|||9,000|**(126,000)**| |**Total unrestricted funds**|**139,789**|**80,046**|**(52,064)**|**(26,914)**|**140,857**| |**Total funds**|**238,384**|**842,506**|**(889,212)**||**191,678**| ## ## |RB Greenwich: Bureaux services|The core services of Greenwich Citizens Advice Bureau, funded by| |---|---| |and debt services|the Royal Borough of Greenwich (£303,000).| |Citizens Advice: Advice support|A grant was awarded by the funder from funds raised by the| ||Guardian Christmas Appeal. The funds will be spent in 2023−2024.| |Citizens Advice: Help to Claim|The grant was for the running and staffing costs of the Universal| ||Credit Help to Claim service. The underspend from 2021−2022 was| ||recouped by the funder in the year under review.| |RB Greenwich: Outreach advice|The Royal Borough of Greenwich has funded the roll−out of advice| ||hubs across the borough to offer residents free advice at weekly drop.| ||in sessions. To run the scheme, Greenwich Citizens Advice Bureaux| ||is
partnered
by
Greenwich
Housing
Rights
and
Plumstead| ||Community Law Centre.| |GLNRCJ Citizens Advice: Crisis|The Greater London Authority has made funds available via the lead| |support|partner, the Royal Courts of Justice Citizens Advice,. for the delivery| ||of information, advice and other support to extend outreach, using a| ||mix of channels (telephone, remote, face to face, outreach) as part| ||of the of the cost of living crisis prevention project for vulnerable| ||Londoners.| |Seafarers' Hospital Society/|The three funders jointly provide funds for the provision of a| |Greenwich Hospital/The Seafarers'|telephone advice line for the relief of seafarers and their families| |Charity: Seafarers' Advice &|who are in need. Two of the funders have agreed to the funds being| |Information Line|carried forward to use in the year following the year under review.| ||Seafarers' Hospital Society has recouped part of the underspend| ||within the year under review..| |Greenwich Hospital: Royal|Greenwich Hospital has set aside part of the its contribution to the| |Navy/Royal Marines publicity|SAIL grant to undertake comms and publicity to raise awareness of| ||SAIL, specifically to the Royal Navy and Royal Marine communities.| |**Purposes of designated funds**|| |Contractual commitments|A reserve to ensure that the organisation is able to cover contracted| ||payments to staff such as redundancy, provision of locum maternity| ||cover, and the costs of any disciplinary and/or grievance procedures| ||which may arise.| |Development|Funds to allow the organisation to undertake the development of new| ||projects and areas of work and to conduct full feasibility studies on| ||the advisability of such proposals.| ## ||**2023**|2022| |---|---|---| |**Net income for the reporting period**||| |**(as per the statement of financial activities)**|**(46,706)**|(30,042)| |Decrease/(increase) in debtors|**38,929**|(19,400)| |(Decrease)/increase in creditors|**(78,526)**|30,293| |**Net cash provided by /(used in) operating activities**|**(86,303)**|(19,149)| ## |||||||**2023**|2022| |---|---|---|---|---|---|---|---| |Cash|at|bank|and|in|hand|**284,958**|371,261| |||||||**.284,958**|371,261| ## ||**Equipment**|| |---|---|---| ||**2023**|2022| ||**.**|| |Less than 1 year|**240**|480| |1−5 years||240| ||**240**|720| ## ## ## ## ## ||**Unrestricted**|**Designated**|**Restricted**|**Total**| |---|---|---|---|---| ||**funds**|**funds**|**funds**|**funds**| ||**£**|**£**|**£**|**£**| |Fund balances at 31 March 2022 are represented by:||||| |Current assets|258,002|25,000|171,537|454,539| |Current liabilities|(8,213)||(72,942)|(81,155)| |Defined benefit pension asset / (liability)|(135,000)|||(135,000)| |**Total net assets at 31 March 2022**|**114,789**|**25,000**|**98,595**|**238,384**| ## |||**At 1 April**|**Income**|**Expenditure**||**At 31**| |---|---|---|---|---|---|---| |||**2021**|**and gains**|**and losses**|**Transfers**|**March 2022**| ||**Restricted funds**|||||| ||RB Greenwich: Bureaux services|31,427|200,000|(250,128)|18,701|−| ||CitA Help to Claim||205,836|(132,126)|(575)|**73,135**| ||Big Lottery: Covid support|10,408|−|(10,763)|355|| ||RB Greenwich: Debt advice services|||||| |||1,701|40,000|(45,977)|4,276|| ||services|10,560|63,000|(74,977)|1,417|| ||Mosaic Family Homes: Charlton Triangle|||||| ||debt service||4,000|(4,000)||−| ||Seafarers' Advice & Information Line|||||| ||−The Seafarers' Hospital Society|3,921|126,614|(127,665)||**2,870**| ||−Greenwich Hospital|3,921|134,985|(127,665)||**11,241**| ||−The Seafarers' Charity|37,934|100,973|(127,666)||**11,241**| |−|Fishing specialist|||||| ||−The Seafarers' Hospital Society|(40)|22,180|(22,086)||**54**| ||−The Seafarers' Charity|5,528|16,611|(22,085)||**54**| ||**Total restricted funds**|**105,360**|**914,199**|**945,138)**|**24,174**|**98,595**| ||**Unrestricted funds**|||||| ||_Designated Funds_|||||| ||Contractual commitment|20,000||||**20,000**| ||Development|5,000||||**5,000**| |||25,000||||**25,000**| ||General funds|282,066|66,711|(65,814)|(33,174)|**249,789**| ||Pension deficit fund|(144,000)|||9,000|**(135,000)**| ||**Total unrestricted funds**|**163,066**|**66,711**|**(65,814)**|**(24,174)**|**139,789**| ||**Total funds**|**268,426**|**980,910**|**(1,010,952)**||**238,384**|