2025-03-31-accounts

34 \ Night and Weekend SupportWorker’s Report oo Pia

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Marsha Phoenix Memorial Trust Annual Report 2025/26

INTRODUCTION

As we entered the new year, we did so against a challenging backdrop of increasing rough sleeping in the borough of Lewisham. Far from being a ‘lifestyle choice,’ we understand that homelessness arises from complex social and economic disadvantages, often beginning at a young age. At Marsha Phoenix Memorial Trust, we recognise that there is no single route out of homelessness. The support we provide is tailored to each resident’s individual circumstances to ensure meaningful and sustainable outcomes.

This Annual Report outlines the operational performance of our Supported Accommodation services for 2024/25, providing insight into our performance, quality assurance, management, and our work in partnership with commissioners and other providers. It also highlights our ongoing modernisation of services and the investment in infrastructure that underpins the delivery of high-quality support.

Overall Performance

Across both our sites at Tressillian Road and Erlanger Road, 90% of residents reported that their personal goals are being achieved through our services. Looking ahead, our aim is to ensure that 100% of residents achieve their goals. While some residents have left the service without a formal move-on plan (abandonment), we continue to develop strategies to reduce this occurrence.

Resident Satisfaction

We are committed to ensuring that all resident voices are heard. Across both sites, we provide safe and anonymous avenues for feedback, including suggestion boxes, QR codes, complaints forms, and house meetings.

Enhancing Engagement to increase resident participation

We will incentivise feedback through engagement initiatives such as short, informative videos displayed in communal areas, explaining why resident input is valuable.

Residents will be invited to provide feedback in advance of meetings to ensure their voices are captured even if they cannot attend.

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Successful Move-On and Education, Training, and Employment Since April 2025, we have welcomed 18 new service users into the service.

15 residents have successfully moved on, demonstrating the dedication, guidance, and flexible support we provide.

22 young people have been supported into education, training, or employment, thanks to strong collaborative relationships with schools, colleges, universities, and workplaces.

By actively resolving challenges, we ensure residents remain engaged and supported in achieving their personal goals.

House Meetings

House meetings continue to provide valuable feedback. Residents report that these meetings allow them to influence service improvements, and provide a platform to raise issues about communal living and house management.

Attendance has decreased, with 8 residents attending each meeting (34.78%). To address this:

Residents will be encouraged to submit their feedback prior to meetings. Additional support will be provided for quieter or newer residents to ensure their perspectives are represented.

Security

100% of residents reported feeling safe across both sites. Security enhancements over the last year include:

Upgraded CCTV coverage to eliminate blind spots, both internally and externally.

Ongoing monitoring to maintain a safe environment for residents, sta!, and visitors.

Key work sessions are tailored to the individual needs of each resident, with increased frequency to ensure meaningful support.

Tracking Progress: Actions agreed during key work sessions are systematically monitored to ensure completion by both sta! and residents.

Management Oversight: Management actively tracks progress via support plan submissions and key work records. This ensures sta! are providing the required support and residents are actively participating in their own development.

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Benefits: This approach promotes accountability, engagement, early identification of challenges, and timely interventions to support residents in achieving their personal goals.

During 2025/26, we implemented a review of our staffing structure to ensure that resources are allocated e!ectively and that our residents receive consistent, high-quality support. Following this review, we identified that the service had a higher management-tosta! ratio than was operationally required.

As part of our modernisation and efficiency drive, we have streamlined management by removing the Resettlement/Deputy Manager role and integrating the resettlement function into the Support Worker role. This change ensures that residents experience greater continuity of care allowing them to maintain the same key worker throughout their journey and transition, rather than being handed over between sta!.

We removed the Erlanger Road Manager so the same sta! team works across both services.

We have also appointed a Night Manager, strengthened overnight support and ensured consistent leadership and safety across both sites.

To further enhance the service, we are in the process of recruiting two Specialist Support Workers, who will bring additional expertise and targeted interventions to help residents achieve positive outcomes in areas such as education, employment, and wellbeing.

These changes have improved the consistency, responsiveness, and overall quality of the support we provide, while ensuring our staffing structure remains sustainable and focused on residents’ needs.

Properties and Building Improvements

Our properties are maintained to high standards, and we actively track maintenance, and improvement works to ensure timely completion.

Recent Works: Flooring in the lounge and dining areas of the main house has been replaced as part of ongoing refurbishment. Two extra rooms have been added within the service at Tressilian Road so we can accommodate more homeless young women.

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Health & Safety Compliance: Both buildings are fully compliant with all Health & Safety regulations. Compliance is monitored through certificate tracking and maintenance logs, ensuring issues are addressed promptly and within defined timeframes.

Proactive Management: This structured approach ensures safe, wellmaintained environments that support residents’ wellbeing and personal development.

TRESSILLIAN ROAD

Our main service has 23 total units.

Room 22 became active in December 2024.

Room 23 became active in October 2025.

So e!ectively, for most of 2025/26, 21 rooms were consistently active, with 22 available from Dec 2024 and all 23 by October 2025.

ERLANGER ROAD

Our Second Stage service has 6 Units. 2, ground floor 4 , upper floors

Positive Relationships and External Partnerships

Building and maintaining positive relationships is at the heart of our work at Marsha Phoenix Memorial Trust. We recognise that e!ective support for young people extends beyond the walls of our service and depends on strong, collaborative partnerships with external organisations.

Throughout 2025/26, we have continued to strengthen our relationships with local authorities, schools, colleges, universities, training providers, and employers to create seamless pathways for our residents. These partnerships ensure that young people are not only supported in finding education, training, or employment opportunities but are also helped to sustain them long term.

Our close working relationships allow for early identification and resolution of any challenges that may a!ect a resident’s progress. Regular communication and proactive engagement with partners mean we can provide a coordinated approach to each young person’s development and wellbeing.

We also continue to build positive links with health services, community organisations, and local support agencies, ensuring

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residents can access specialist support when needed. These external collaborations enhance the quality and reach of our service, helping us provide holistic, person-centred support that empowers young people to achieve stability, confidence, and independence.

Areas for Future Focus

Increase resident engagement in house meetings and feedback channels.

Continue reducing abandonment rates and ensure all move-on plans are in place.

Enhance reporting of sta! performance and resident outcomes through support plans and key work sessions.

Explore additional methods for resident participation in service design, including digital engagement tools.

Continue infrastructure improvements and investment in facilities to enhance safety, comfort, and accessibility.

Conclusion

The past year has demonstrated the resilience and dedication of both our sta! and residents. By fostering strong partnerships, maintaining robust systems, and placing resident voices at the centre of our work, we continue to make meaningful progress in supporting young people out of homelessness and into education, training, and employment.

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MP MT IrshA Mi

Our Mission Statement

Our mission is to empower young women to realise their fullest potential, fostering a community where their voices are valued, their ambitions supported, and their unique strengths celebrated. We are dedicated to providing opportunities for growth, education, and leadership, enabling young women to navigate the world with confidence, purpose, and resilience. By investing in their future, we aim to build a more inclusive and equitable society where young women lead with courage and inspire others.

Equality and Diversity Policy Declaration

Marsha Phoenix Memorial Trust is committed to equal opportunities in its provision of services, employment practices and management of the project.

As an organisation in a multi-cultural and diverse area of the inner city, the Trust seeks to actively oppose all forms of discrimination on the grounds of race, sex, colour, nationality, sexual orientation, disability, age, religion, transgender reassignment, marital status, pregnancy, class and any situation where people are disadvantaged by conditions or requirements that cannot be shown to be justified. This includes all protected characteristics as detailed in the Equality and Human Rights Act 2010. Marsha Phoenix Memorial Trust declares that we are taking positive steps towards promoting equality and combatting all direct and indirect discrimination.

Statement on Marsha Phoenix Memorial Trust’s approach to risk management

Marsha Phoenix Memorial Trust regularly reviews the organisational and financial risks which it may face as a small independent charity. This includes regular reporting and assessment of potential risks, having in place or action planning to mitigate/eliminate those risks, and reviewing those risks ensuring a high standard of service is maintained. Relevant policies and procedures are in place and are reviewed regularly, and training of key personnel is kept up to date.

Marsha Phoenix Memorial Trust is a Charitable Company Limited by Guarantee

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Marsha Phoenix Memorial Trust 2024/25

Voluntary Board / Executive Committee

Chair Woodrow Phoenix Treasurer & Company Secretary Jane Chandler

Executive Committee Members

Jenny Berbeck Caroline Ellis (to Novenber 2025) Danny Gray Jo Mackie Derrick Martin Carol Smith Esther Stanford Xosei London Borough of Lewisham co-optee: Will Cooper

Key Partners

Commissioner, London Borough of Lewisham Supporting People Team: Jonathan Scarth Liaison Officer, London and Quadrant Housing Trust: Donna Ellard-Pierre

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Chief Executive Officer Harriet Thomas Senior Operational Manager Donna Lewis Facilities Manager, Health and Safety Officer Loraine Phoenix Project Worker Vanesa Gomez Garcia Project Worker Chinyere Akpoefafe Specialist Support Worker Nicole Daniels Specialist Support Worker Nadine Blackwood Specialist Support Worker Samantha Gooden Chef Malvia Walters Night and Weekend Manager Temitope Batula-Oluwa Night and Weekend Supervisor Toyin Oluwa Night and Weekend Workers Rosaline Mensah, Panchita Golding, Malvia Walters, Ore Williams-Kofoworade

Website development David Alliet

INFORM database partners: Salesforce

Cleaning Team led by Theresa Fleming

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2024/2025 Statistics

DONATE!! (Please!)

You can now donate using our “just giving” account by going to www.justgiving.com/mpmt/donate

You can also donate by cheque made payable to the Friends of Marsha Phoenix Trust or Marsha Phoenix Memorial Trust.

Some of our supporters make a regular monthly donation set up by direct debit; contact Donna Lewis for details. Call 0208 6915911 or email [e-mail] for more.

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From Jane Chandler, Treasurer

The summarised financial statement included in this Annual Report is for the financial year ending March 2025.

The Treasurer’s report is given verbally at the AGM, with reference to the Management Letter, full Financial Statements and Independent Auditor’s Report .

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MARSHA PHOENiX AIEMORIAL TRUST IA corhwany Ilmltsd by guaronts•l INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF MS¢SHA PHOENIX MEMORIAL TRUST OplTrlon W8 hava 8udiled the fin8ncial Statements of Marnha F￿nL¥ MemL¥iyI Trust lthe'charit8b18 cornpanYI for the year end￿ 31 MarGh 2025 whkh comprfse Ihe Slalemgnl tsf finatKlal 8cttvltie8. the Sh￿t. tho Slaterngnl ol cash thé related notes. ind￿1￿g a summary of Sonfficanl accounling poliimos. Tho financlal repotlng framaworfl th81 h8s be￿ led ITr thdr preparation Is aprllcai40 and Unttéd Klngdom AccounUng Standards, Includln9 Flnandal Rewung Standard 1D2 Tr FInan￿al ReW)1￿[￿J Standard appllc8b In Itw UK Rawblic of Irdand, IUnJted lQrvJdom G8n8rdlyAwW AfjX>)unbW Ptocthcl. In ourckNniw the flrnoal slalaments.. qlve a twe and 181r vlaw of Ihe state of tho 8ffalr8 as gt 31 Mèrth 2025 and of Its Incoming resourcè$ 8nd 8ppIcalc￿ of r850uFc•s. indudlng hs and expendttur8 for ts year then 8nd8d', havg proF4rfy prepBred kn •¢w￿￿ne& tSlh Lkntt•J G•nornlty A￿pIed Accf)unUng PraGIcg". and ha¥8 been pre￿r8d In 8rtsyd•nco wbth the requirerwts 01 i¥• Charftl&s ALX 2011. B•S1 Iwoplnl¢)n W& conducted our 8udll In %¥lth Irrternakn￿ Stand¥d$on IUKI IISAS IUKII aTrJ Sp￿ICa￿e law. Our resporffjl￿lities under thos8 siand8Als 818 further doKrfbed In A￿jrtOr8. respon￿bIlitieS for Iho audll of the fn$nGial $ts1om•nts 8ectSon of our re[￿rt. Wo oro ts)d&p6nd8nl of the chant8ble Gtsmpjny in a¢eordBn¢o with the eihi&81 r8odlromonls Ihal are roSD¥anl to ¢￿r audil of Iho flnwu818th￿rn0nts In tho United Klngdom, Indudlng the FID8ncl81 Roportln¢ C¢un¢l'$ Eth￿ St8ndard, and * h&vo fumlad eur thher elhlcal r66ponslbllllies In accordon¢e vAlh th￿ rtqulrerrwits. We bol•¥• tt)&t the 8udlt avIder￿a wa ￿ve obtalnod Is ¥ufflcieDI appropriHle lu provide 8 baBMfor our onclu•lon8 r•lgiln9 to oolng Con￿M In audlling the ff.ngno81 $18tannts, ￿ ho¥8 wndudBd Ihal th¢ Tru8te88' UB8 of Ihe golnq b8818 a(ounllng In tho preparnbon of fln¥ncl $181orn8nis 1$ 8pFvoprial8. B8S8d on the woth h￿ve ￿rf0M18d, ￿ ha¥• not hY8nltsJ any uneértalnUe8 relawng lo event5 or condltlons that, Indivh4uolly Iy fxAk8CtW. may cqsl li19nTr￿l ¢kJth on Ihe tharflat4e compan$ Hbimty to conliriue aB 8 uoing thno¥m lor a ol al Iwdvg monthF frcffl when Ihe ¥womÈnts 4uthwi96d for18SU8. Odr responslbllllles and ¢he rn5ptsrt￿fAItt188 of Ih? TnMtBOS re5ped to gc4ng c￿rn are doscrfbod In thg rel&vanl 8actKns ofihig reFM. Ptye6 14

MARSHAPHOENIX MEMORIAL TRUST IA company Ilmhod by guarnnt091 INDEPENDENT AUDITOR8. REPORT TO THE MEM8ERS OF MARSHA PHOENIX MEMORIAL TRUST ICONTINVEDI Olher Info￿atIon The other infornab'on cA)mpri5BS thè hrfomiabon hLJded In th8knual rewrt ¢thtrrlhan th8 fin8ncial 8latement8 and our Auditors, rew>rt IhÉmn. The Trustees afe reskwslbkn for the oth inlomiauon contained within the Annual report. 0￿[ on iha flnanclal Stslements tknes rKM U)vèr th• Oiher Inlorn)8tion and. excepl to the xtgnt olherwlse ewldly slated In rwjr rekKrt. we th) noi express 8nyform of assurance coTrcluslon Ihereon. Our règpon8ibility Is kn rea(J the olher 1nf0rTnH￿ a￿, In thng so. con&der whelhgr th8 OthBr Informabon 18 malerially Ints)nSJStonl financial stalÈm6nts LY ￿￿r kn￿8￿9$ obtained in the cour80 of tho stsdll. or olhorwise appear5 to be tnaterially missL8tsd. If hlentrfy such maierial inwn6iStontAeS or app8r8nl materi81 mlsstatsments, we arE féqulr8d 10 dai8rmlThe this gfves to a matèid mL88lalemnl in the fflnenclgl 6lalerDgn15 tremsdv88. If, based on Ihe wcrfk ￿ hm p8rfoml. %Y8 £¥￿Laud￿ that ¢her8 1$ a rnated?I rn15StatetD8nl of IhLg Other IntsmalDTr. ￿ 819 ToquKFd to IEP￿ that fact. W• h8V8 nothlng to ropDrt kn IN• rnoarf. Mattvrs oh vthl¢h w• •r• r•q￿red to r•port tsy ox¢•pdtyn W¢ have notNng to report kn WPWA of tho m8tt•Tr ￿re th• Ch8rfb81 IAc¢ounl$ an¢ Report81 R8guLqtlons 2008 rwulros uy to rèKx1 to ff, In OF4nbJn'. the Inbrnatlon gry•n In I￿ Tnwg08' reF#Xt ￿ Incar￿ In aw m•Wd r68P8Ct ¥Ath lh8 financlgl stal8rn8nls.' or $uM¢h8nl accounllry records have not been kepi.. or lh$ flnanG1￿ 5tatem¢nls 8r8 In agree￿nI thé &x<)Unl&w re¢utsand retsjms.. or h8ve not reGdv•d il the Inftym8tt9Th ond ewL8npAh)ns Jud Rosponolbll1￿1• of tyu•i• A& explBln&d nKre In ts TtuJlg8s' r8swwbil￿8 St8￿Men( the Tru8teeJ (who arg also Ihe dlrectOf& of Ihè Chattab￿ company lor the purFx7ses cl company l*) are r0epor1￿￿e for th8 prep8r8tl¢n of the hnanclal 818iomoTris and fer beiw salisliod Ihai they givo 8 bue fair vth. 8ntl for inlemal control a8 Iho Trus1005 dolormine 1$ ngcossary 10 onabl8 tho wgpw81iw oi finarV￿ st8tomenls t￿ free from maierial mis$talemeThL whfrth8r to fraud oi 8rrcf. In prep8￿r￿ th8 Inanclal slatemorts, tho TNst80s are respondt48 for 888eSsi￿J the ¢h8rflabl8 compan18 ability lo contlnue as g golfjg concern. distthng, 8$ 8PF4icabie. m8118rB relaiod to going ¢orncern 8nd uslng Iho going concern basls of 8¢court￿￿ unl6ss Ihe TDJsteo8 ether In￿ lo 1U￿ore Ihe chBrtt8ble Company or to C8ay8 operakn$, OrhO￿ no reBlstk amemakn (1020. P8ge 7 15

MARSHA PHOENIX MEMORIAL TRUST (Atompany Itmlted by guarant•o1 INDEPENDENT AUDITORS. REPORTTO THE MEMBERS OF kl•RSHA PHOENIX MEMORIAL TRU8T ICOPfflNUED Audltors. rasp0nslbllltl•Sf￿ tht aud5t of th•financlal 8t8tmort5 Wè have beon apwinted as 0￿J￿0r uod8r section 145 of lh8 Act 2011 8nd rep)rt kn 8cc4Jrdance Iwlh lh8 Act and rethnl regU￿tk}N$ mado ( h8￿n9 eflect thereuth. Our obl&ctlv88 are to obtaln re880n8tAe aSSUrnr￿ whether lh• Stats￿nts as a whd8 8re fre8 rrem materid misslatemenl. ethor 10 fraud or &tmr. and to Iwje an Audrtor8' report that indudes our ¢pin￿n. Re8songUg a5Èurance is a hiqh of assurarKe, bjt is nr a gyardnteo thal an avdil GDnductsd In o¢cord8nc¢ with ISA8 IUKI v4111 ahvays Oetect a materid rnmslatgmprt wTr￿n it oyi5ts. Mi88￿￿ments can 8ri8e Irom fraLJd or WTor are con51dofed materid ￿, or In th6 899regata. Ihey could reasonably be 8xp8ctsd lo Infiu•nce th8 fAX)norniG ¢Jfjd$kx)s of tsk8n on the crfbW8 finandal $talements. lffègularfllos IncbJdSng Iraud. 8r8 Instences ol nLYrfoM￿￿n¢• wlh18%% 2nd r8au18Uons. We d8sign kKOC8dur88 In Ilne with our re5ponslbill'.les, 8btye. ¢0 d8ie¢t m81wW ml$8t8taments In r05pect of Irregubrltle5, Indudlno fraud. The •xtwt lo ow prrthdur85 are c8P8t48 of lTheguWU¢s, Indydlng fraud Is dgt3iled below.. Wo klcnllfled areas of laws 8Dd re9ulatson$ that ¢ould b8 8xp8clad to have a malerial affect on the fin&ncial 8tatemonls from Dur gonbr81 ¢tnm8roal and 8ocIN exw8nc and ihrough with Iho IN5tees ond vlhor m8nagèm8nt18s requlr8d by slandardsl, and dL5CU53ed ￿￿th the Iiusl&8s and Dth8r manawment th8 polldas and proceduros rogar¢lng ¢Qm¥￿1)nCe wlth kn aNJ wulalons. We ccnmunicaled Id8nlifled laws 8nd regulattoDg IhrowWJt our and rBmain6d 8b8rt to any Indicalons of nuri-wmtAlgnc4 Ihroughoul tho oudll. The ri$k ol not d8ioctry a maledal misstalemonl rOSLIUn9 frorn fraud 1$ highèr Ih8n f¢r ono re$ulling from error, 0$ lffaud m8y in￿1￿ colluN, forgw. IDIer￿￿ OMI$￿¢Th, mlsrepraser,t81ions, Qr Ihg ove4rlde of Internal contro15. The po¢enNo1 oifed of IW IM and rnguLqYon8 on the fln8Ddal 8la18m8nts v8rl•s con61derably. Flrslly, iho charfty Is sublecl to IM and ro9uI)tlon$ Ihal dlrrfty al￿t tha In8nd81 statomont# Induthnq financlil reportlng leg'Sla￿On lincludino rethd ¢h$rtI￿$ layitslalb)nl 8ThY iax81)n ￿gISla110n and we 8s8essed exler>t Df comp118nce wllh Ihe$8 kn ond rogu￿tIonS as part ol ￿J1 wct•Jurn5 on th• finond81 stat￿￿ent Ilems. Sacondly, t￿.0 cartty IB subje¢t 1¢ many olhor l•ws and regulab￿s the con$8quences of non-wmpllgn¢i could havo a m8lorio1 offocl omounts ￿ diselosthrtss tho finawal 8181gwnis, fcr Inslwnre Ihtough the ImFyJslllon of nnès or Iligaiioi. We klenutsd ihe f(4￿￿r￿j 8re85 6B tI¥)s& most IIW to hava suth an èffect hoallh and safely. an1￿￿[b￿ry emkqoyrnenl ￿. AudMng standords limk the r8guired audll procedur06 to idenllfy non-compliance wlh Ilieyo Iw5 ar￿ to enwiry of thè dir￿ and o'ther rnanagemonl and inspoclion ol regulatory grKI leg01 cerreswthnco, Nany. Trrough th888 procedur68, we avmre of nD tYW•¢bd w-r¥2m￿Ian¢•. ng lo the inhgr¢nt limitwuons of an audit, Ih8r8 1$ an unavc4Jabie risk that wo m8y not havo d￿9¢tod $omo moleriol mig&tal8ménl8 in Iha finand Slater￿n¢8. even 1hr￿￿ have protty rl8nned and p6rfomod our audit In aC￿rdBnce ￿th audi￿￿ stand8rds. For eX8rn￿e, ts further rÈnM)Y8d non-compliance wllh laNYs and regulaNons Ilrr8giiiadll851 15 from the events And transaebons rdected In the flnancLal stalement4. the less likely Ihe inherenlty limiled procedurgs Teguired by audrting standard8 I￿Uk1 identsfy it. In addthon, gs with any audti Ihgrp remainad 8 highèr risk ol non-d￿ec￿OTr of irregulanties. 95 th9se may cdlu$ion, lorgery, int8nitonal omissions, mlsmprosontations. or ihe overKle ol inlem tx)nthAs. We are nol ro8pon*tAo for provenlTrJ noncomp118nca and cannot be eywted to tlete¢i nM<£mnF4￿Thce wmh all law3 and reguLqtion5. A further dBscrlplk>n of our r88P(￿s[blItIoS for the aLth of ffinaDcial $taleN￿lIS Is foc81ed on the FlnandBI -Rewrting-Geu•eiPtrbvobsli8-akww44.. . Th1trI￿P￿e￿-Ierm￿P9r￿of-Ou￿- AudlLors' ieport. Pag8 8 16

Marsha Phoenix Memorial Trust is a Charitable Company Limited by Guarantee

Registered Charity number 1063698 Registered Company number 2552186

Auditor

Hedley Dunk Chartered Accountants, Trinity House, Bullace Lane Dartford, DA1 1BB

Bankers HSBC Bank, 85 Lewisham High Street, SE13 6BE

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MARSHA PHOENIX IIEMORIAL TRUST IAoomp4ny Ilmtted by guarantsol STATEMENT OF FINANCIAL AcMvmES IINCORPORATING INCOME AND EXPENDrruRE ACCOUNTI FOR THE YE￿￿ ENDED 31 PIARCH 2025 Unr88trirA6d lunds 2025 Totsl funds 2025 Total fvnd$ 2024 lund$ 2025 Incom8 from: Donations 4nd18ga¢i95 Charitable •Gtlwl Inv¢strnwts 1,283 640,383 20,636 1283 640,383 2Q,636 2.297 574,999 8,820 Total Income 662.302 662.302 586,118 Exp•ndltur• on.. 4.922 709,305 714,227 625.309 Total expondlture 4,922 709.305 714,227 625.309 N•t m+)v•m•n¢ In fund* 14.922 147.1M)31 151.9251 139.1931 Rp¢on¢lllallon olfund8: Tot81 lund8 brought forw8rd Net movement In fund8 141,172 14.9221 802.742 147,IX131 943.914 151.9251 983,107 139.1931 Tol41 fvnds Garrlqd ftsNiard 136.250 755,739 891,989 943.914 Th8 Statement of fjnane1414ctivthes Indud88 al gakns loBM• rwnw kn tha ye8r. AH Ino)mo and expondilure dorfvo from ¢￿tInU[W 8cliwiio8. Tho notes on pages 13 to 24 forn part ofthese fln•ncl81 $101oftwrn& Page 10 18

MARSHA PHOENIX MEMORIAL TRUST (Acompany Ilmltod by guarant801 REGISTERED NUklBER'. 02552186 BALANCE SHEET ASAT 31 MARCH 2025 ay25 2024 Nole Flx•d a880ts T8nglble 8ssets 312,769 328,rM)3 312,769 328,(M)3 Currnnt a•￿ts D8blor8 C88h al b8fy¥ 8n¢ in h8ThY 12 91.388 510,660 20,978 632.316 602.048 653,294 Cr￿1￿￿￿.. ¥rnunl8 l¥llinq due withln ( 13 122,8281 136,3831 579.220 817.911 Totsl a*••t• h•• ¢utr•nt1Sabllltl•• 891.989 943,914 Totsl n•1 •J8•t• 891,989 943.914 Charlty Ro$trl¢io¢ fund8 Unreslrlcted lund 14 14 136.250 755.739 141,172 802,742 Totsl fund• 891.989 943,914 Tho onltywas •nblled lo e¥omption frcm •wJ# uThJorsediw 477 ofthe ¢omp8nl?$ A¢t 2008. The members have nol requirgd 8nbty to an audit for tho >par in quBslon In 8cccfdance aèEbon 476 of the Companie¥ Ad 2006. How¢ver, an a￿1(18 r8qulr•J In ￿0)rdanG￿l￿th serAth 145 of Chak1Ies kt 2011. The T￿tee8 ackrow￿96 Imr r8SpMth"1￿8s ILf comthng Ihe rgquiromgnts of the Ad wth 1osp6¢1 to a¢wunlirvJ records 8nd w8par8tion offin￿cial statement¥. Thè b.nancld stat8m&nls hÈ¥e b88n prepared In ￿0)rd￿ce wlth the provi5hx5 aF¥Ic8ble to enthb85 subject to the STn41 Gompanies r8glm8. The fin8neA81 3taternentsWe￿ woved a￿t￿rfs+1 for byth8 TNslees and Signed on their behaw by.. w Phoonlx The not68 on psges 13 to 24 foFrTr part of these slatements. Pa￿11 19

From Harriet Thomas,

It’s been an honour to continue in my position as CEO of MPMT. The journey from 2024 to 2025 has been one of transformation, teamwork, and resilience in the face of change. MPMT remains a cornerstone for supported housing, serving young women aged 16 to 25 in Lewisham and its surrounding areas.

Arriving in the role of CEO, I’ve built upon an extraordinary legacy and the culture of dedication instilled by Mrs Sybil Phoenix and those who have gone before me. Working alongside dedicated Team members, non-executive directors, and partners, we’ve tackled challenges head-on and strived always to improve our service. I could not have asked for a more solid foundation.

HIGHLIGHTS and ACHIEVEMENTS

This year has seen a series of concrete improvements.

1. Proactive Security Upgrades:

We have expanded our CCTV surveillance system to address concerns about safety among the team and residents.

2. IT and Cybersecurity Revamp:

We have continued the revamp of our IT infrastructure. Upgrading

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our systems hasn’t been easy, but the results ensure a safer, more reliable environment for all.

3. Expanding Housing Capacity:

A new bedroom and bathroom were added, increasing our ability to support young people when they need it most.

4. WiFi Improvements:

Thanks to regular opportunities to provide feedback, we continue to address the Team’s connectivity issues and enhance our digital access for both the residents and the team.

5. Policy and Practice Reform:

We are continuing to review and update our policies, ensuring that our operations align with best practices and the positive values we strive to uphold.

6. Training and Development:

We continue to invest in training, with the goal of every team member having the skills and confidence needed to excel in their roles.

Reflective practice and coaching are fast becoming an integral part of our professional development, enabling us to build a culture of learning and openness.

Staffing patterns have shifted to ensure robust support is available for our residents every night.

9. Celebrating Community:

And yes! We continue to celebrate each other’s birthdays and workrelated achievements, including those Team members who are moving on from the Service. Those moments can be bittersweet, but we choose to reflect on them joyfully, with a sense of togetherness.

THANKS and ACKNOWLEDGEMENTS

I must thank Jane Chandler, our Treasurer, for her guidance; Donna Lewis and the Board Members for their continued commitment to the vision of MPMT;

Sam King, Jackie Doyley, Adebimpe Oputa,Veronica Roberts, Jameela Landell, and Aminata Sangare for their lasting contributions; Delia Julien-Edwards for expert HR and clinical support;

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and our suppliers, Hedley Dunk, NetMatters, Community Fibre, BrightHR, and AFS Security, for helping us build a safer, brighter future;

Our partners in the London Borough of Lewisham and London and Quadrant Housing Trust have all played vital roles. Of course, there are more who have shown MPMT friendship and support, which is part of this story.

Most of all, my gratitude goes to Mrs. Phoenix, whose trailblazing spirit makes our work possible.

Her story is the foundation on which we stand.

LOOKING FORWARD: PRIORITIES for 2025

We are entering a new era, committed to:

• Completing our service restructure and night service overhaul.

• Upgrading our premises, particularly in terms of electrical safety, and upgrading our CCTV system.

• Finalising and implementing key policies to drive up standards and compliance.

• Maintaining and deepening partnership with local authorities, including L&Q and LBL, for excellent service continuity.

• Focusing on resident feedback, outcomes, and the ongoing professionalism of our team.

This report is more than a summary; it is a celebration of what we achieve together at MPMT and the promise we hold for the future.

I look forward to more opportunities to share my gratitude and to advance the service in the coming year.

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From Carol Smith, MPMT Trustee

I first became involved with Marsha Phoenix Memorial Trust in 2014 when I completed a two-week placement there as part of a two-year training course I was doing to become a Church Pastoral worker. Then in 2017, I joined the Board as a Trustee and was able to use my experience as a (retired) HR manager to provide support to the thenDirector.

During the eight years that I have served as a Trustee the needs of the women and girls entrusted to MPMT’s care have changed, and in some instances have become more complex. Our response to meeting these changing times has meant that the Trustee Board and senior management began exploring the most efficient and cost-e!ective way forward for the organisation.

As a result, it was agreed to implement a restructuring programme this year, overseen by the Trustee Board and Senior Manager. This has meant that we have had to say goodbye to some long-serving members of sta!, and welcome new sta!; we are confident that these changes will ensure that the quality of the service MPMT provides will continue, and the valued and sought-after work equipped for future challenges.

This new structure has been a positive experience and, as a Trustee, I am pleased to confirm that that it is working well, which means that we can face the future with confidence that the service is best placed to meet the needs of both the young women that we serve, and funders, especially Lewisham Council, that have faithfully supported MPMT from the outset.

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From Loraine Phoenix, Facilities Manager

Another year has gone by so quickly and it’s time to update you all as to what we have been doing this year. Where shall I start? When I wrote to you all in the last report, I was talking about having the dining room and living room refurbished. Well, that is still going to happen in the next few weeks. But we have gone through some more changes that took presidence over that. Like adding another room to our bedspace total. So how was it possible to gain another bedroom you may ask? We no longer have the resettlement office, which has given us the space to create another bedroom taking our count now to 23. This change took about three weeks to complete from start to finish and has now there is one more bed for a happy resident.

Of course, at the same time I am still checking on all the Health & Safety issues of the house. I have now been asked to take over the Health & Safety of Erlanger Rd since that manager’s retirement, which is just as stressful here. Onwards and upwards. I will catch up with what’s what and getting the L&Q contractors onside. Each year seems to pass us by quickly not realising how much we put into keeping MPMT safe and in line with any changes that may a!ect the di!erent legislations, luckily there are no problems that I have identified! We are still on point.

As you read at the start, I said we will be starting the works on both the dining room and the living room. We hope it won’t be to long before the girls can enjoy their new environment. The work hopefully won’t be longer than two maybe three weeks, so in advance we are sending the girls a BIG THANK YOU for their patience and understanding of the works we are doing.

So, what’s next? Every day something new but nothing I can’t deal with. The weekly fire alarm tests to be done, site inspectionsto keep us ship shape, risk assessments, the legionella water inspection and pest control, all of which keeps me busy and keeps everything in order.

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From Vanesa Gomez Garcia, Project Worker

It has now been two years and four months since I began my journey at Marsha Phoenix as a Project Worker, and it has been a journey full of learning and growth. I’ve had the privilege of walking alongside incredible young women as they take steps towards building brighter futures, and I couldn’t feel prouder to be part of their journey.

Over the past year, we have seen so much progress. Young women have grown in confidence, returned to education, and moved closer to independent living. Their achievements have been inspiring to witness and a constant reminder of the importance of the work we do here.

This year, many of our residents have shown great courage, overcoming obstacles and achieving successes they once doubted they could. Whether starting college, securing work, or developing life skills, they’ve shown resilience and determination at every stage. Of course, the journey is never without challenges, but these moments have strengthened both our young women and our team. Each setback has been met with courage, and each success, no matter how big or small, reminds us why this work matters.

Our focus will always be on giving young women the tools and confidence to succeed and to take pride in who they are. This year has shown once again how powerful that support can be. I want to thank the whole Marsha Phoenix Memorial Trust family for their commitment and care. With their dedication, and the determination of our young women, we know the future holds even more success stories to come.

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DUS AREY FEELI CAEATIVE7

From Chinyere A Ogba, Support worker

It has been a year and three months since I started working at Marsha Phoenix Memorial Trust as a project /Support Worker.

We are committed to nurturing the talent of our young people at MPMT and providing opportunities for career progression and development. Helping our residents to maintain their tenancy through successful management and keeping their rent account up to date, as this is one of the key life skills they must acquire while living here in MPMT. Delivering safe and e!ective person-centred services to our residents in our supported living schemes is our goal.

As a support worker I have continued to support my residents by providing assistance, advice and signposting, particularly as the cost of living challenges deepened. We make sure we support our residents to plan ahead and budget their shopping to help them manage their money. Residents were supported to maintain their tenancy through help with budgeting to address rent arrears; applying for a move through to alternative accommodation; and reporting anti-social behaviour.

It has been a great pleasure working with the young people and watching them move onto their own flat.

At this point, I would like to say thank you to the management for the opportunity to work in this amazing company, and I am looking forward to more fulfilling years that lay ahead by God’s grace.

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r.*

From Malvia Walters, Chef

I can hardly believe that it is six years since I first joined MPMT. When I started out, I was only working in the kitchen department , I never knew how much this role would change and shape me over time. As I continue to work in the kitchen, I have also taken on a part time position as a waking night support worker, and since then my journey has been filled with growth, learning , and so many meaningful experiences.

One of the most rewarding parts of my role has been seeing how far the young people we support have come. The little things often mean the most: being asked for cooking advice, sharing recipes , or hearing the young ladies saying how much they enjoyed a meal I have prepared for them. Those small moments of connection have a big impact, and they remind me every day why this work matters. Watching their confidence grow, their skills develop, and their independence flourish has been an incredible privilege.

I also feel incredibly fortunate for the support I had along the way. My colleagues both past and present have been a big part of my journey, and the close working relationship I have with my manager has truly made a di!erence. Their encouragement, trust, and guidance have help me to step out of my comfort zone and to continue develop both professionally and personally.

And of course, a special thanks to the founder Mrs Sybil Phoenix , who has inspired so many young people over the years. She has truly created a legacy that continues to change lives, and it is an honour to be part of the team carrying that forward.

Looking back , I feel proud of how far I have come since I began working in the kitchen. And looking forward, I am excited for what’s ahead: continuing to learn,to grow, and most importantly, to make a di!erence in the lives of the young people we support. This journey has been so much more than just a job; it has been an opportunity to grow alongside others, to be inspired daily and to contribute to something that truly matters.

I have now started working as a volunteer for a charity at my church, called One Sound Charity where we support people in the homeless community.

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From Nicole Daniels, Specialist Support Worker

I joined MPMT in March 2025 as a Specialist Support Worker, with the responsibility of providing holistic, person-centred care to the young women we house. My role involves supporting residents in developing practical life skills—such as budgeting and cooking— while also empowering them to rise above their circumstances and build fulfilling, independent lives. Every day, I am moved and inspired by the resilience and determination of the young women we support. Walking alongside them as they navigate and overcome adversity is incredibly meaningful and rewarding work.

MPMT is a fast-paced and, at times, emotionally intense environment. I’ve found it invaluable to work alongside a supportive and dedicated team, and I deeply appreciate the structures that senior management have put in place to ensure sta! wellbeing, such as reflective practice sessions and coaching opportunities.

Since starting, I’ve been actively involved in community-building initiatives, including organising a BBQ and a games night to help strengthen relationships between sta! and residents. These shared moments of joy and connection are vital in fostering trust and belonging.

Looking ahead, I’m especially excited to support the young women as they prepare to move into their own flats—resettling into independent living and stepping confidently into the next chapter of their lives. It’s a privilege to be part of that journey and to help ensure that, for each of them, there is light at the end of the tunnel.

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From Rosaline Mensah, Night and Weekend SupportWorker

Over the past year, I have continued in my role as a part-time support worker at this girls’ hostel, a position I have now proudly held for over five years. The hostel provides a safe and supportive environment for 21 young women, and it has been both rewarding and meaningful to contribute to their wellbeing and growth, particularly during night shifts and weekends when consistency and reassurance are most important.

In my work, I have supported young women with a wide range of complex needs. It has been inspiring to witness so many of them grow in confidence, achieve personal goals, and move forward into higher education, employment, and independent living. Seeing residents secure their own flats and step into the next stages of their lives is a reminder of the importance of the service we provide.

This year has also been an exciting period of change as I have been part of a new management team. The introduction of fresh ideas and approaches has helped us improve the hostel environment, creating a more positive and supportive atmosphere for our service users. These changes have already started to make a meaningful di!erence, and I am enthusiastic about the direction we are moving in.

Looking ahead, I am eager to continue supporting the young women in the hostel as they work towards brighter futures. I also look forward to being part of further positive developments within the service, helping to create an environment where every young woman feels safe, valued, and empowered.

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From Ore Williams-Kofoworade, Night and Weekend Support Worker

My journey here at MPMT has been both meaningful and rewarding. In my role providing overnight support and care, I’ve had the opportunity to truly connect with the young women we serve , o!ering not just a safe and stable environment, but also emotional support, having an open-door policy and being approachable.

Being part of a team that uplifts and empowers women has always felt like a natural fit for me. My approach is rooted in empathy, consistency, and trauma-informed care, with a focus on helping residents work through both past and present challenges in a constructive and healthy way. I believe in leading by example. Practising prosocial behaviours and modelling respect, resilience, and compassion in every interaction.

To me, MPMT is more than just a job, it’s a space where growth, support, and transformation happens every day, which I am fortunate to bear witness to. I’m proud to be part of a team that feels like family, and I look forward to continuing this journey together as we evolve and create new opportunities for the women/girls we support.

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A day in the life of MPMT – Christine De Ionno CASSEL Centre / Cassel Associates

I once met Sybil Phoenix when she drove a flock of sheep from the top of Hilly Fields to Ladywell Bridge. A group of volunteers agreed to assist and I o!ered to help as I used to round up sheep on horseback in Australia.

The sheep, from a reservoir in Richmond, were milling around in a pen at the top of Hilly Fields. As soon as the gate opened they shot out really fast and ran downhill. The sheep jumped, one by one, over a woman sunbathing on a towel. She opened her eyes to see sheep jumping over her - my goodness she screamed but fortunately lay still until they disappeared. Then they ran across the Ladywell Road and unsuspecting car drivers were forced to stop. Fortunately they did stop as nobody was expecting to see a herd of sheep running fast across the road with volunteers in pursuit.

The young male volunteers went into the nearest pub which left me and another woman and three or four police trying to contain the sheep. They ran into the gardens of an older people’s housing area and the people gardening on the day were shocked to find themselves surrounded by sheep.

The woman and I managed to corral the sheep on a footpath until the shepherd, who was not in the best of health, finally arrived with his two dogs (one of which had three legs). I used to round up Merino sheep which are like little tanks with short legs and don’t jump after a certain age. The English sheep were taller with long legs and they jumped quite high which I had not predicted and which frustrated my attempts to contain them as they just jumped over my outstretched arms.

I found Sybil nearby, dressed as little bo peep, sitting on a tree stump. I asked if she was okay and she said it was not going as expected. She finally caught up with the sheep when they were near the bridge by which time the situation was contained and the sheep were returned to their pen.

Some onlookers thought it was hilarious but it really was not funny at the time. It was a very hot summer day so not pleasant to be running

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around in the fierce sun and I worried the sheep may be hit by a car. As the sheep were on their way back to their pen I asked the police if they would rather be doing something else and they said this was much more fun than catching criminals.

Before that incident Sybil welcomed me, as a fellow-manager and leader, to MPMT and showed me around and gave me a lovely painted plant pot and a book of her poetry. We spoke a few times over the years and I went to a street party fundraiser that she organised.

MPMT has been in my thoughts and my heart for a long time and I really value the work that it does.

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