.a EnField ageuK Annual Report 2021 / 2022 Age Concern Enfleld Operatlng as Age UK Enfleld A Company Llmlted by Guarantee Trustees, Report and Flnanclal Statements Forthe year ended 31 March 2022 Company Reg15tratlon Number 3352062 IEngland and Wales) Charlty Reglstration Number 1063696 (England and Wales) REFERENCE AND ADMINISTRATIVE INFORMATION Company re8istration number Charity registratlon number Governlng document 3352062 (England and Wales) 1063696 (England and Wales) Articles of Association Tru5ts15 Elalne Adkln Alison de Metz (from December 20211 Beryl De Souza Nicola Hyde (from December 2021) Enver Kannur Nicolas Kee Mew (from May 2021) Sandra Kirwan Annie Smol (from May 20211 Mlchael Zacharia (from December 2021) Company Secretary Kaya Taylor Senlor Management team Ben Ingber { to ju￿ 20221 Peter Gla55 { fromoclober 20221 Allson Gordon Vennetta Hunt Silvla Schehrer Kaya Taylor Reglstered offlce Age Concem Enfleld John Jackson Library 35 Agricola Place 8ush Hlll Park Enfield ENI IDW Independent audltors Knox Cropper LLP Chartered Accountants 65 Leadenhall Street London EC3A 2AD Bankers Barclays Bank PIC 259 High Street Ponders End, Enfield EN3 4DS CONTENTS Page Chairs, Introductlon Trustees, report 2-13 Independent audltorfs report 14-16 Statement of flnanclal actlvities 17 Balance Sheet 18 Statements of Cash Flows 19 Notes to the flnanclal statements 20 -36 Acknowledgement 37 AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) Chairs. Introduction The past year has been a challen8in8 one for Age UK Enfield where dedication, professionalism and motivation have been key in ensuring the continuation of delivering the much needed Services that the older people of Enfield need. We had hoped to have started the year bein8 free of Covld; sadly that was not the case and our home care services and day care services were once more impacted by the pandemic, However, as the year progressed, and building on the resllience of our people, I was relieved to see some normality startin8to return. We even had ajubilee tea party at our Parker Centrewith amazin8 entertainment led by Annie Smol, one of our trustees, and her team of entertainers. There have also been additional challenge5 - namely the increases In the cost of livin8 and inflation. Indeed, these will be of prlmary concern as we move forward and wlll present additional, new challenges for our clients, volunteers and staff, as well as the runnin8 of our charlty. Against this backdrop, we are continually supported by dedicated and skllled volunteers, staff and trustees truly fantastic team. We are so lucky to have a staff and volunteer resource who, re8ardless of role, rnatch thelr sklll and expertise wlth a total dedication to servlce the needs of our cllents. They have continued to find innovatlve and thoughtful solutions to the challen8es in front of them: I'm hopeful for more chances to thank them personally over the next year. Thls team has been led by our Chief Executive Offlcer Ben In8ber who has focused through the year In leading our teams to Improve our 5ervlces and ways of worklng. Ben Ingber left the or8anisation In July 2022 and was succeeded by Peter Glass from October 2022. We were deli8hted thls year that our efforts were reco8nlsed with succe55 at the Great British Care Awards. Eleven of our team were shortllsted for various categorie5, With two wlnners: Andrew Hall from our Day Centre won the Dementia Care Worker award, and Age UK Enfield won the Covld Hero Award. Of course, we would not be able to deliver our service5 Without the support of a ran8e of people, In particular vla our partnerships with the London Borough of Enfield, the CCG, and other charlties and funders. We have contlnued to focus on the financlal management of our services wlth new financial reports providing u5 With greater Insight5. 1 am pleased to say that our charity Is In a healthier financial position at the end of the year than the be8lnning. Lookin8 forward we wlll remain committed to providlng high quality, Impactful and respectful services, driven by the needs of our community. whilst keepin8 a close eye on how we govern and manage the charity and its finances, so that we are best able to help the lar8est number of old people in the future. l am very proud to be the Chair of this wonderful organlsation and ofthe amazlng work it ves. Elaine Adkin Chair, Board of Trustees AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT FOR THE YEAR ENDED 31 MARCH 2022 CharIt￿5 misslon and purpose The trustee5 present their report and financial Statements of the charlty for the year ended 31 March 2022. The trustee5 have complied with the duty to have due regard to guidance issued by the Charity Comm155ion and have adopted the Statement of Recommended Practlce ISORP FRS 102 second edition), whlch was effective from l January 2019. Our purpose The charity's objects I'the oblects'l are speclflcally re5trlcted to promotlng the followlng purp05e5 for the benefit of the public and older people In and around the London Borough of Enfield (the 'area of beneflt'l regardless of ethnic orlgln, gender, marital statu5, disability. sexual orlentation or religious bellef: l. Preventlng or rellevln8 the poverty of older people 2. Advanclng education for older people 3. Preventing or relievin8 5ickne55, disease or sufferln8 in older people (whether emotlonal, mental or physicall 4. Promoting equality and dlversity In relation to older people 5. Assistln8 older people In need by reason of111 health, disability. financlal hardshlp, social exclusion or other dlsadvanta8e 6. Such other charltable purposes for the benefit of older people as the board may from tlme to time declde, the outcorne of this belng the promotlon of wellbeing of older people. Structure. Governance and Management Governln8 document The organlsatlon is a charStable company limited by guarantee, Incorporated on 14 April 1997 and re8lStered a5 a charlty on 30 July 1997. The charitable company formed in 1997 took on the assets and Ilabilities of a previous unlncorporated charity. The company was established under Memorandum of Associatlon which defined the objects and powers of the charltable company. It Is 80verned under its Articles of Association. In the event of the company bein8 wound up members are required to contribute an amount not exceedin8 £1. Publlc Beneflt The Trustee5 confirm that they referred to the guidance contalned In the Charity Commission's general guidance on public benefit when revlewlng the Charity'5 aim5 and objettives. They consider that the activities carried out, summari5ed in the Achlevement & Performance section of this report belowi provlde benefit to the communlty. AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Actlvftles & Achlevements Age UK Enfield's services are organised in two tate8orles'. Prevention and Wellbeing Services, and Care and Support Services. As an organisation we continue to work hard to ensure there are clear pathways and referral routes across our services, streamlining to ensure a smooth experience for our clients. We have been improving our recording, reporting and monitorin8 to ensure we can evldence the work that we have been dolng. We have adapted to new ways of working. Improvin8 ourtechnology to better enable home workin& being flexlble and takin8 innovatlve and creatlve approaches to the ever-changing ran8e of guidelines and requirement that we follow - be that government guldance In relation to COVID-19 or other matters, charlty and company governance and law, or from our sister or8anlsatlon, Age UK National. Age UK Enfield provides the followin8 servlces: Preventlon and Wellbelng Servlces Fa115 prevention Memory servlce Frailty services Ican Enfleld Wellbeln8 Network Later Llfe Planning Information and Advlce Veterans In Enfield and Waltham Forest This Girl Can Flt for Ilfe Care and Support Servlces Home care Day care Home from H05pltal Maintenance Cognitive Stimulation Therapy IMCSTI AGE CONCERN ENFIELD {OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Prevention and Wellbeing Services Falls preventlon Our 'Fall Stop,, falls preventlon servlce, prov5des a range of Informatlon, exerclse and activity sessions for people who have fallen or are at risk of fallin8. As the pandemlc restrlctlons ended in June 2021, the numbers of people seeking our Fall Stop Programme dramatically increased. This resulted in our first classes being over subscribed. In the year we had 1,584 people attend our weekly sessions and we Increased to 5 classes a week to manage demand. In total we ran 182 classes and had 216 referred to our services, which exceeded our KPI'S. We have successfully recruited two instructors and improved the delivery of our sessions. In addition, we have created a new tier of exercise for people that are not ready for Fit for Life and who contrlbute towards the instrurtor/hire costs. When Ifirst started. I was out of breath In about 10 steps ond now I'm confldent ond I con walk with friends now., Fo115 Prevention Client Memory Servlce Our'memory Meet Up, Is a social group which offers people wlth memory problems and thelr carers a chance to meet other people, hear talks from professSonals In the field, and access information and support. Health & Wellbeing navlgators support people from polnt of dla8nosis, ensuring thelr journey to access servSce5 is as seamless as posslble. Durin8 2021122, our referrals rose to 396 - which 15 123 higher than the previous year. For the same period 330 people actually attended 'Memory Meet Ups,. We returned to In person 'Memory Meet Up, In May, stlll applying full COVD-19 restrlctlons and Ilmitin8 attendance to 15 cllents per session. In Au8USt we had to move from our stable base and went to The Jolly Farmers until December 2021. With Omlcron disturbing the first few months of the year, we returned to zoom to keep people connected, '1 cannot praise AUKE enough,. the novigotors have opened the door to 50 many opportunities now and It hos been a dellght to see my wlfe enjoylng herself ond dancing'_ Memory Servl¢e Client Frailty SeNice In 2021/22 we recelved 453 referrals for Health & Wellbein8 servlces that Includes supporting people wlth long term health conditions to access social groups, income maximization and apply for travel concessions. Our Frailty Service assists people to access a health, mobility and medications revlew and memory screening lif appropriatel, to create a plan of wishes and preferences for future care, and access services that can help people to avoid hospital and remain independent. We have continued to run online 'Craft-Alon8' monthly and 'Seated Yoga, as hybrid offers. 72 people have attended Craft-along onllne in the past year. AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 202Z Ican ican use5 a holistic approach to improve the health and wellbeing of vulnerable adults of all ages, supporting them to live healthily and independently in the communitv. In 2021122, we received 645 referrals, facilitated 118 peer support sessions in a hybrld combination of in person and online, to which 1,270 people attended - double the attendance of 20201211601 people attending). The upswing occurred as the last lockdown ended and people were able to return to in-person activlties with 454 attendees at actlvlties in Q2. There was a drop to 273 in Q3 caused bv amicron but attendance has rlsen to 345 clients In Q4. We delivered 118 peer support sessions; again QI and Q3 had fewer sesslons due to lack of available opportunltles to deliver in per50n, so we contlnued with hybrld lonlinel offers. Once restridlons ended and we were able to book in person sessions, we returned to local Ilbraries and Communlty House to deliver the service. Survey feedback illustrated that 100% of people were satisfied with the navigators, feeling that they listened and responded to their concerns. Enfleld Wellbelng Network Commissloned by London Borough of Enfield, EWN Is a consortium led by Enfield Voluntary Actlon, wlth Mind In Enfield, Enfield Carers Centre and ourselve5 as dellvery partners. We recrulted a Health & Wellbeing Worker in November 2021 before the service was'soft-launched, in January 2022. The project has a strong emphasis on helping people to help themselve5 and improve their health and wellbein8 Outcomes as well as helpln8 Enfield resldents to try new activities and connect with other people. If someone needs more encouragement, they can be linked to a health & wellbeing volunteer who wlll check in and encourage them to achleve their goals. Movin8 forward, the project wlll support 30 new referrals a quarter per dellvery partner and monthly activities and events. Plannlng for Later Life For people over 50 and their famllles, our free Plannin8 for Later Life awareness sesslons cover a ran8e of topics Including: making a will, power of attorney, advanced statements I dec15ions, and bereavement services. We also offer l-l Indlvidually tailored support for people with Ilfe-limiting conditlons. In 2021122, 279 people attended awareness sessions throughout the year. The Later Life Adviser also saw 74 individuals for one-to-one sessions durlng thls period. Durlng Dylng Matters week, we held Death Café with The North London Coffln. Information, Advlce and Advocacy The Information, Advice and Advocacy Service can support and enable anyone over 50. who is resident of Enfield, to: maxlmlse their income through welfare benefit checks claim benefits apply for travel concessions complete housing appllcations and local grants. AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Request for the Customer Services via front door and Information, Advice and Advocacy remains high. To manage the needs and demands on service, we have benefitted from upskillin8 our Health & Wellbeing Navigators to undertake information and advice work. Recruiting volunteer advisers remains a challenge and in 2021122, we have had several volunteers start and then move on to paid employment. Durlng 2021122 we have worked hard to improve the customerjourneythrough both the'front doorf entry polnt to the charlty and our recordin8 Systems of the cutstomer journey. We noted demand of services Increased durln8 the pandemic. We recorded 4.302 calls to Customer Servlces solely during this period. Enquiries were wide rangin8; some were Immediately resolved and others escalated to our internal services. Our Information and Advice Service has helped 1, 144 clients to claim £460,776 throughout 2021122. Advocacy services supported clients with issues ranging from complalnts about care services to housin8, repairs. Veterans In Enfleld and Waltham Forest Veterans in Enfield and Waltham Forest is funded by Armed Forces Covenant Fund Trust, from Aprll 2021 untll March 2023. The alm of the servlce Is to reduce soclal Isolatlon and tackle lonellness In people that have served In The Armed Forces. Working with our partner Age UK Waltham Forest, we have recrulted two coordlnators across the areas and codesl8ned and launched initially two social groups for veterans In Enfield and Chln8ford. There is a regular cohort of veterans that attend all groups, wlth 60 people re8i5tered for the Saturday mornln8 Breakfast Club. We have four volunteers supporting this Group and particlpants report feeling happier and connected. We attended Remembrance Day parade5 in both Waltham Forest and Enfleld with our group members. '1 met up with a chop I'd served in Germany wlth yeors ago, it was great to see eoch other agoln., Veterans Servlce Cllent Thls Glrl Can This project was funded by Sport England, for a year from July 2021. We successfully recruited coordinator who developed free 12-week sessions for women over 50 who were recoverln8 from cancer and other serious health conditions. 23 women have benefited from this project. with feedback generatin8 a 100% satisfaction rate. All participants continued to exerclse after the 12 weeks. We were fortunate to have alrtime on BBC London radio to discuss the project. It'5 been so good to meet other people and exercise with people who understand my condition., Thi5 Girl Can Service Client AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Fit for Lrfe The City Brld8e Trust funded the Flt for Llfe IFFL} project, a series of exercise and fitness classes for people over 50. Classes take 3 place at a range of communlty venues across the borough, as well as walks of varyin8 lengths in local parks. The programme this year consisted of 12 varled exercise / dance classes, 4 weekly walks in town and country parks and a fortni8htly quiz. FFL operates in the community offering a wide range of classes in Enfield, Palmers Green. Southgate and Edmonton. In total, 736 people took part In our artivities durlng the year. Alongslde FFL, we run a cyclin8 project funded byGroundwork London and TFL. We purchased 6 bikes and 2 trlkes and work wilh two cycling instructors. Thls project was a hlt from the start, reachin8 our Year I targets withln a fortni8ht of starting the project. Care and Support Servlce5 Our Care Services support many vulnerable people In the Borough through long term regular and ongoSn8 SUPPOrt. Day Care The Parker Centre is a specialist dementia day care centre In Edmonton. Clients over 50 who have early to late-stage dementia, attend for the day and take part in a range of artlvltles including remin15cence sessions, chair-based exercise, arts and crafts, and much more. We provide a nutritious, freshly cooked meal as well a5 refreshments throu8hout the day. Followlng the COVID-19 restrlctlons, we re-opened the Day Centre on 12 April 2021, and throu8hout the next 3 to 4 months all those cllents who we had been supporting at home returned to the centre. We also focussed on growlng the servlce to achieve the capacity levels we had before the pandemic. Throughout the year we supported 65 people and their families- 3,262 day care placements were provided, 2,849 hot meals were cooked and served on slte, and 6,190 daily trlps were made usingour transport to and from the day centre. MCST Maintenance Co8nitive Stimulation Therapy is a therapeutic approach to offer a programme of engaging activities to people wlth mild to moderate dementia. It helps reduce isolation, promotes communication, concentratlon and recall as well as leadln8 to greater wellbeing. We were awarded funding from Age UK National for MCST, and started this 12-month project in March 2021. We have now incorporated the project Into our day centre offer on a Monday, Wednesday and Thursday, which has helped increase our referrals into the day centre. Throughout the year we helped and supported 24 people with dementia through this project and continue to support those clients attending our service. AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (coKfiNUED) FOR THE YEAR ENDED 31 MARCH 2022 Home Care Home Care offers a range of servlces within people's homes wlth the aim of enablingthemtocontinue living independently. Th55 can include organising stimulatin8 activities, personal care, assistance with medlcatlon, accompanying people to appointments, organisin8 shoppin& and a broad range of household tasks. We needed to increase our delivery hours for Home Care to ensure services were sustainable throughout the period and to also ensure quality was maintained. We therefore recruited additional staff members and contlnue recruiting on an ongoing basis so we can grow capaclty In Ilne with increase in dellvery. We commissloned a mock Inspection In July 2021, following which we developed an actlon plan in advance of our next Care Quallty Commi5s1on ICQCI Inspectlon; thi5 resulted in our malntainlng our 'Good' ratln8 at the inspection post-year end In July 2022. Overall, In Home Care Services we have supported 65 people and thelr famllles, dellvering 9,701 hours of care, support, cleanlng. shopplng and companionship to people15vlng in their own homes. Home from Hospltal Home from Hospltal provldes support over a three-week perSod after discharge from hospltal. This is a critical period in people's recovery, where assistance wlth everyday task5 includin8 shoppin8, light housework and food preparatlon can ensure clients are able to rest and recover with some support, It is a150 an opportunity to assess if there are any other services that might be of beneflt including occupatlonal therapy, adult social care, Information and Advice. and more. Over the past year we have supported 64 people to return safely home from hospital, dellvering 377 hours of support to help get people settled back In their own homes after a stay In hospltal. AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 The Board of Trustees In accordance with the Articles of Association, the Company has a Board. Under the requirements of the Articles of the Company, the members of the Board are elected to serve for a period of three Years from the date of thelr electlon and are eligible for re-election to 5ervlce for a maximum of nine years. The members of the Board are the Companrfs Dlrectors for the purpose of company law and Trustees of the Charity for the purposes of charlty law. In accordance wlth the Articles, the. Board consists of a mlnimum of five trustees and maxlmum of flfteen, to be elected by the members at a General Meetln8 or appointed to fill a casual vacancy or co-opted. The Honorary Officers ICo-Chair5, Treasurer and Honorary Secretary} are appointed by the Board from 3mon8St the trustees In accordance with the Articles. Up to two representatlves of the Statutory Health Authority and the Local Authorlty are entltled to attend Board meetlngs as observers, The Board meets approxlmately everytwo months to review and a8ree malor area5 of pollcy and the strategic direction of the Charlty. The Board has two formal sub-commlttees to which certaln mana8ement responsibllltles have been delegated. The Board from tlme to tlme also forms worklng groups whlch cons1St of a combinatlon of staff and trustee5 e.8. Parker Centre or Constitution Revlew Group. These working 8roups have a very specific remlt and report to the Board. Members of the Board who served durln8 the financial year were as follows: Dlrector / Trustee Appolntment Date Resi8natlon Date Elaine Adkin 0811212020 2411112016 0811212021 2510812015 2610512021 2411ty2016 0811212021 2610512021 1610212017 0811212021 Maria Aranjo Nlcola Hyde Enver Kannur 12810412021 Nicolas Kee Mew Sandra Kirwan Alison de Metz Annle Smol Beryl De Souza Michael Zacharla AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Governance The Board ensures that the composition and the breadth of experience are sufficient ft)r it to dischar8e its responsibilities. To these end5 the Board regularly reviews its composition and where necessary identifies suitable people to strengthen it5 skills and experience. Indurtion Prospective trustee5 are Invited to meet the Chalr and the Chlef Executlve for informal interviews. At these Intervlews the dutles and re5pon5ibilities of trustees, and the amount of commltment to the organisation requlred are fully discussed and sultable literature Is provided to them. If the prospectlve trustee Is approved by the Chair they are invited to attend a number of Board meetin8s, before a final decislon is made by the individual and the Board. Alternatively new trustees can be elected by the members at a general meetln8. Tralnlng Each Jolning trustee is allocated a mentor and furnlshed with a number of documents whlch are1Ssted below and include the responsibilitie5 and duties of honorary officers and trustees. Guidance on the nomlnatlon of Honorary Offlcers and Trustees/Dlrectors; An Informatlon pack on Roles and Responsibllltles,. Role description for Trustee,. Role descriptions for each of the Honorary Officers. Chan8es In charity law and compllance with company re8ulatlons are notSfied to the trustees at their re8ular meetlng5; The latest Annual Report. In addltion the Charity operates Internal training and an annual trustee tralning day. Flnanclal Revlew Total incomln8 resourceswere £1,451,035 {2020: £1,335,832)forthe yearand expendlture amounted to £1,420,95512020.' £1,244,553) resultin8 in a net surplu5 of £30,080. There was an attuarial {"below the Ilne") gain on the pension surplus of £135,000. The final salary pension scheme is with national Age UK and was closed to staff several years a80. The scheme Is currently In surplus, but Age UK Enfleld is contributing over £43,OCrf) per annum as part of the plan to maintain this surplus. See also Note 12. SIBnificant Contrarts The Charity has 518nificant contractual relationships wlth the London Borough of Enfield Soclal Services and Enfield Cllnical Comrnissionlng Group which provide the majority of the Charit¢s funding. Contract incorne of £608,227 was received in the year ended 31 March 2022 to support the provision of Services for older people during a challen8ln8 year. io AGE CONCERN ENFIELD {OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Reserves Pollcy As of 31 March 2022 the charity held free reserves of £453,909. Free reserves are unrestrlcted general fund5 not tied up in fixed assets, restrlcted or designated funds. Free reserves are held to ensure the continuity of care to older people, Biven the relative uncertainty of future project funding and to protect the long term viability of the Charity. The medium term financial strategy regards a three to slx month5 reserves requlred to cover Income volatility and short term working capital requirements. The current reserves is wlthln that range. Investment Poli¢v Funds not immedlately requlred by the charity for its charitable activitles are Invested In short tem) Interest yleldin8 bank deposlt accounts at the prevailin8 market rates of interest. Rlsk Management The 8oard rÈgularly reviews the risk5 to the or8anlsation, ensurin8 proper systems and procedure5 are In place to manage these rlsks. Inabllit to enerate sufficient income to meet our ob ectives and dellver our service5 We have taken a number of steps to dlversify our income, Includin8 continulng to invest In a part- time Development Manager to secure Income from a wide range of source5. We revlew all relevant opportunities to generate Income that will further our objectives and monitor our expendlture closely. We are aware of the challen8es ahead in a p05t-COVID-19 world and are developing our strate8y accordingly. We are particularly consciou5 of the need to ensure full cost recovery In our Day Care and Home Care servlces, Cost5 relatin8 to these service5 are monitored and reviewed monthly by the senior staff team, and at each meeting of the Flnance and Operation5 Sub-committte of trustees. Insufficient reserves to withstand a downturn in artivit We have improved our reserves position over the course of the financial year and intend to ensure we maintain a level of reserves consistent with our Reserves Policy, but this remain5 a challenge in the current operating environment. We closely monitor our income and expenditure, and plan to 8row our unrestricted income over the coming period. li AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRU5fEES REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Insufficient front line staffin ca acit to deliver care servlces In response to an increasingly difficult recruitment environment, a growing servlce, and on-goln8 high absence rates due to COVID-19 and other reasons, we have held ongolng recruitment for services, ensure flexibility of staff between services where appropriate and necessary, and restructured mana8erial and other roles to increase capaclty. We also continue to revlew staff salaries, notin8 the challenges in this area. Insecurit of remises arran ements We continue to work c105ely wlth Enfleld Council to agree future arrangements for premises from whlch to deliver our servlces. We have reduced our rellance on a fixed office space for administrative staff. We also contlnue to look at new and different ways of worklng. During the comln8 year, we will continue to review and update our infrastructure including IT, telephony and remote working options, and will have significantly modernlsed in thi5 respect by the end of 2021122. Plans for Future Perlods We worked on developln8 a new strategy durtn8 2021122 flnanclal year, whlch has now been approved. We consulted with older people in Enfield, and drew on the expertlse of our staff, volunteer5 and partners, to ensure our plans meet the needs of the dlverse communlty we serve. Our new strategy Is focused on SIX prlority areas: developlng our servlces: partlclpatlon and influence; partnerships and collaboration; measurin8 our Impact: developln8 our people; and income 8eneratlon and sustainabilitv. Goln8 Concern The financlal trend has been positive wlth increased income durin8 the reporting perlod, and a recorded a surplus. Therefore after reviewin8 the charity's initial forecasts and projections and its strategy for growth, the directors have reasonable expectatlons that the charlty has adequate resources to contlnue in operational exlstence for the foreseeable future. The charlty therefore contlnues to adopt the golng concern basis in preparing Its financial statements, even under these unprecedented times where as a charlty we have had to consistently revisit our bu51ness model and forecast. Trustees, responslbllities in relatlon to the financlal statements The trustees (who are also the director5 ofAge Concern Enfleld for the purposes of company lawl are responsible for preparing the trustees, annual report and financial statement5 in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). 12 AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) TRUSTEES REPORT (Co￿riNUED} FOR THE YEAR ENDED 31 MARCH 2022 Company law require5 the trustees to prepare financial statements for each year which give a true and fair view of the state of affairs of the charitable company and the group and of the incomin8 resources and application of resources. includin8 income and expenditure, of the charitable group for that perlod. In preparing these accounts, the trustees are required to: select suitable accounting policies and then apply them con515tently: observe the methods and prlnclples in the Charities SORP- make jud8ements and estimates that are reasonable and prudent; state whether appllcable UK Accounting Standards have been followed, subject to any material departure disclosed and explalned In the accounts; prepare the accounts on the goin8 concern basis unless It Is Inappropriate to presume that the charitable company will continue in buslness. The trustees are responslble for keeping proper accounting record5 that disc105e with reasonable accuracy at any time the financial posltlon of the charitable company and enable them to ensure that the accounts comply wlth the Companies Att 2006. They are also responsible for safe8uarding the assets of the charitable company and the group and hence for taking reasonable steps for the prevention and detection of fraud and other Irre8ularitles. The trustee5 are responslble for the malntenance and inte8rlty of the corporate and financlal Information Included on the charitable company's website. Leglslatlon In the United Kingdom governing the preparation and dlsseminatlon of financial statements may dlffer from le8islation in other jurisdictions. Statement as to dlscSosure to our audltors In so far as the trustees are aware at the time of approvin8 our trustees, annual report: there is no relevant audlt Informatlon, being information needed by the auditor in connection wlth preparln8 thelr report, of whith the 8roup's audltorls unaware,. and the trustees having made enqulrles of fellow directors and the group'5 audltor on steps that they ought to have individually taken, have each taken all steps that he/she is obliged to take as a director In order to make themselves aware of any relevant audlt information and to establish that the auditor 15 aware of that informatlon. Thls report has been prepared In accordance with the provisions in Part 15 of the CompaniesAct 21x16 applicable to companles subject to the small companies, regime, 8 orderof t ard of Tru5tee5 Elaine Adkin Chair of Trustees 2nd December 2022 13 AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) INDEPENDENT AUDrroRS' REPORT TO THE MEMBERS OF AGE CONCERN ENFIELD Oplnlon We have audited the financlal statements of Age Concern Enfield Ithe'charltable company'l forthe year ended 31 March 2022 which cornprise the statement of financial actlvltles, the balance sheet. the statement of cash flows and notes to the financlal 5tatement5, including a summary of Significant accounting policies. The financial reporting framework that has been applied In their preparation 15 applicable law and United Klngdom Actounting Standards, includin8 Financial Reportin8 Standard 102 The Finoncial Reporting Stondord t7pplicable In the UK ond Republic of Irel(7nd Iunlted Kingdom Generally Accepted Accounting Practice). In our opinion, the financlal statements: give a true and falr view of the state of the charltable company's affalrs as at 31 March 2022 and of its income and expenditure for the year then ended- have been properly prepared In accordance with United Kin8dom Generally Accepted Accounting Practlce,, and have been prepared in accordance with the requirement5 Of the Companles Act 2006. Basls for oplnlon We conducted our audit in accordance wlth International Standard5 on Audltln8 IUKI IISAS IUKII and appllcable law. Our ie5ponsibilltles under those standards are further described in the Auditorf5 responsibilities for the audit of the flnancial statements Section of our report. We are Independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the flnanclal statements in the UK. Includlng the FRC'S Ethlcal Standard, and we have fulfilled our other ethical responsibilitles in accordance with these reqLsirements, We belleve that the audlt evidence we have obtalned Is sufflclent and approprlate to provlde a basis for our opinion. Conclusions rol¥tln8 to 8olng concern In auditin8 the flnancial statements, we have concluded that the trustees, use of the g0Sn8 concern basis of accounting In the preparatlon of the financial statements is appropriate. Based on the work we have performed, we have not identlfled any material uncertainties Telatin8 to events or condltlons that, indlvldually or collectlvely, may cast $18nlflcant doubt on the charltable companls ability to continue as a 8oln8 concern for a period of at least twelve months from when the financial statements a authorlsed for Issue. Our responslbllltSes and the responsibilities of the trustees wlth respect to 8oin8 conorn are descrlbed In the relevant sertlons of this report. Other Infomiatlon The other information compri5e5 the informatlon included In the annual report, other than the flnanclal statements and our audltorfs report thereon. The trustees are responslble for the other information. Our opinlon on the financlal statements does not cover the other information and we do not express any fomi of assurance conclusion thereon. 14 AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF AGE CONCERN ENFIELD {contlnued) Our responsibility is to read the other information and. In doln8 $0, consider whether the other Informotlon is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially mi55tated. If we identify such material inconsistencies or apparent materlal misstatements, we are required to determine whetherthis glves rise to a material mi55tatement in the financial statements themselve5. If, based on the work we have performed, we conclude that there is a material misstatement of this other information. we are required to report that fact. We have nothin8 to report in this regard. Oplnlons on other matters prescrlbed by the Cornpanles Act 2006 In OLti opinion, based on the work undertaken in the course of the audlt: the information glven in the trustees, report, which includes the dlrector5' report prepared for the purposes of company law, for the financlal year for which the financlal statements are prepared is CQllSlStent with the financial statements,. and • the dlrectors, report included wlthin the trustees, report has been prepared in accordance with applicable legal requlrements. Matters on whlch we are requlred to report by exceptlon In the light of the knowledge and understandin8 of the charitable company and Its envlronment obtalned in the course of the audlt, we have not identlfled materlal mlsstatements In the dlrectors, report Included wlthin the trustees, report. We have nothing to report in respect of the following matters In relation to which the Companies Art 2(M)6 requires us to report to you If, In our opinlon: adequate accountlng records have not been kept, or returns adequate for our audlt have not been received from branches not vlsited by us- or the financial statements are not in agreement wlth the accounting records and returns; or certaSn disclosures of trustees, remuneration specified by law are not made- or we have not received all the informatlon and explanatlons we require for our audlt,. or the trustees were not entitled to prepare the financial statements in accordance with the small companies reglme and take advanta8e of the small companles, exemptlons in preparlng the trustee report and from the requirement to prepare a 5trète8ic report. Responsibilltles of trustees As eKplalned more fully in the trustees. responsibilities statement, the trustees (who are also the directors of the charitable company for the purposes of company lawl are responsible for the preparatlon of the financial staternents and for beinB 5atlsfied that they give a true and fair view. and for such internal control as the trustees determine is necessary to enable the preparation of flnancial statements that a￿ free from materlal mi55tatement, whether due to fraud or error. In preparlng the financial statements, the trustees are responsible for assessing the company's ability to continue as a going concern, disclosing, as applicable, matters related to 80ing concern and uslng the going concern basis of accounting unle55 the trustees either intend to liquidate the company or to cease operations, or have no realistic alternatlve but to do so. 15 AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF AGE CONCERN ENFIELD Audltorfs responslbllltles for the audlt of the financlal statements Our objectives are to obtain reasonablè assurance about whether the financial statements as a whole are free from material misstatement. whether due to fraud or error, and to Issue an audltor's report that includes our opinion. Reasonable assurance is a high level of assltrance. but is not a guarantee that an audit conducted in at¢ordance with ISAS IUKI will always deted a material misstatement when it exists. Misstatements can arise from fraud or error and are consldered materlal if, individually or in the a88re8ate, they could reasonably be expected to influence the economic decision5 of users taken on the bas15 of these flnancial 5tatement5. Irregularities. including fraud, are Instances of non-compliance wlth laws and regulatlons. We deslgn procedures in line with our responsibilities, outlined above, to detect materlal misstatements In respect of irregularitles, including fraud. The extent to which our protedures are capable of detectin8 irre8ularities, Includlng fraud is detalled below: The Charitable Company is requlred to comply wlth both company law and charity law and, based on our knowledge of its activities, we Identlfled that the leBal requirement to accurately account for restricted funds was of key slgnificance. We 8alned an understanding of how the charitable company complied with its legal an(1 regulatory framework, including the requlrement to properly account for restricted funds, through dlscusslons with management and a review of the documented policies, procedures and controls. The audit team. whlch Is experienced in the audit of charities, considered the charitable company'5 5U5ceptibility to materlal mlsstatement ond how fraud rnay occur. Our conslderatlons Included the rlsk of mana8ement overrlde. Our approach wa5 to check that all restricted income was properly Identified and separately accounted for and to ensure that only valid and approprlate expenditure was charged to restricted funds. Thls Included reviewlng Journal adjustment5 and unusual transactlons. A further descriptlon of our responslbllltles for the audit of the flnanclal statements is located on the Flnanclal Reportln8 Councll's website at: www.frc.or auditorsre onsibilltles. This descrlptlon forms part of our auditorf5 report. Use of our report Thls report is made solely to the charitable companvs members, as a body, In accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audlt work has been undertaken, so that we might state to the charitable company's members those matters we are required to State to them in an auditorfs report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responslblllty to anyone other than the charitable company and the charltable company's members as a body, for our audlt work, for this report or for the opinlons we have formed, Simon Goodridge (Senior Statutory Auditor) For and on behalf of Knox Cropper LLP, Statutory Auditor and Chartered Accountants 65 Leadenhall Street London EC3A 2AD 7 December 2022 16 AGE CONCERN ENFIELD (OPERATING AS AGE UK ENFIELD) STATEMENT OF FINANCIAL ACTIVITIES INCORPORATING AN INCOME AND EXPENDITURE Accoumr FOR THE YEAR ENDED 31 MARCH 2022 Total Fundi 2022 rotal Funds 2021 Unrestrlrted fvnds Restrlcted fund5 INCOMING AND ENDQWMENTS FROM: Donailon5 and l•i•clei Charltablè actfvlRS•s Grants and contracts recelvoble Client and Oirect care Contributlons oiher tr•dln8 ¥rtl¥ltlei'. Fundrasin& Investments Others Notes 52,429 52.429 46,775 569.162 558.103 270,912 840,074 558.L03 873,494 415,276 82 347 82 347 288 Totsl In¢om• •nd •ndowrnqr LI80.123 270.912 IA51fv35 1,3gSA32 EXPENDITURE ON: Cost olroislngfvnds RalslTrg Funds 111.3441 12,2991 113,6431 17,6551 Chprltoble t7rt1vkle5 Care and Support Servlce5 Preventlon and Wellbeln8 Se￿1¢•$ 1669,1771 1492,5511 1135,6831 1109.9011 1804,8601 1602,4521 1629.6221 1587,2761 Total r•wJrces exp•nd•d 11.173A1721 1247wai IIAZO,9551 11224,5531 N•t 1ncofflellexpend1￿1•1 7MSI 23,OZg 111379 Trgnslers between funds 14 Iln FOR THE YEAR ENDED 31 MARCH 2022 14 Statement of fvnds At31 March 2022 At l Aprll 2021 Incorne Expenditure Transfers Unrestrlcted fvnds General fund Deslgnated funds- IT Deflned benellt penslon Ilablllty 448,863 30,000 1,180.123 11,173,072) 455.914 30,(￿0 114.0001 464,865 121,000 l.Xll,123 14,000 1.159,072 I21,￿0 606,914 R•strlct•d funds Heilthy Llvlnjt Servl¢es Digital Connectlons 4,7 58,817 14,6561 158,8171 14341 Carers Fitne55 Group 6.247 5,813 Care Support S•Thl Communlty 5UPPOrt Serylces Workforce fund Infectlon Centrol lund MCST Tackllne Lonellness Men In Shed$ Informotlon StNices 42,68L 33,301 67,330 18,561 35,165 2.546 7.810 138.1411 124.0301 164,6571 116.0391 133,3001 4,540 9,271 2,674 2.523 I,B65 2,546 17,8101 Totsl r•iirloed lurMIs 6347 270,912 1247,8831 29,276 Tot•1 funds Unrestrlrted funds.. The General fund represents the unrestricted funds of the Charlty that are not deslgnated for partlcular PUTP05es. esl nated fun A desI￿ated fund was created to meet the likely upcomlnB liabllities attached to the mana8ernent and malntenance of the Parkef center once the lease with the local authorlty has been flnallsed. Restrkted funds: The Carer5 Fltne55 Group funds encou¥a8e healthy Ilfestyle5 bv Bivin8 respite to carers and inspire them to be active. The Flt for Lwe 15 a series ol exercise and fitness classes for people over SO funded by the Clty 8rld8e Trust Fund. The DSihal Connectlon5 funds aimed to address digltal exclusion amon85t older people. partScularly older people wlth dernentia and thelr carer5. Communlty SuppDrt Servlces fund represent a comblnatlon of grants recelved to help us provlde servicès of preventative nature and to promote health and wellbelng. The Worklor¢e Fund provided by LBE helped us realised capacity to meet growing demand acr05S the Care services during the financSal year. tt funded extra hours and new p05t to support our clients need. The Infectbon contfol fund was used to pay for our PCR and natural flow testln8 to mitl8ate the infection risk of our vulnerable clients as well transport cost durln8 ihe flnanclal year. The MCST grant was to provide 2 5esions of ¢ognitlve stimulation therapy to people with dementla to reduce Isolation and prornote communlcatlon. The Men In Sheds fund is an outreach pro8ram that creates a space for rnen to get together In Shed, build, make and mend thin85. Informatlon ￿1VIceS fundin8 Wa5 part of later lifè plannin8 for people over 50 and their families. covering a range of topic Ilke Fnakin8 a will, power of attorney and bereavement services. Tackllng lontllnèss aim is to reduce 50cia1 iso5ation and tacklelgneliness in people that have served In the Armed Forces. 471.110 1.572,035 11006,9551 636,190 33 AGE CONCERN ENFIELD (TRADING AS AGE UK ENFIELD) NOTES TO THE FINANCIAL STATEMENT5 (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2021 14 statement of funds {comparatlve) Atl Aprll 2020 At31 March 2021 Income Expendlture Transfers Unr•strlcted funds General fund Desi8nated fund5 Defined benefit penslon Ilablllty 329,467 1,106,052 30,000 11,024,206) 37.550 448,863 30,LNJO 114,0001 464,863 112,OWI 317,467 12,C(rf)I 11,026.2061 1,136,052 37.550 R•strlcted funds H•*lthy Ll¥ln8 S•Thk•i Dl8ltal Connections Fit for Llfe Carers Fliness Group 23,692 58.796 123,6921 158,7961 38,117 6,247 138,1171 6,247 C•r• Support S•Nk•s Cornmunlty support Servlces Day care Services Covld-19 appeal The Armed Force5 Trust Informatlon Servlces 48,744 42,673 148,7441 142,7311 58 9,568 16,307 19.6161 116,7681 48 461 Total r•strfrt•d lundi 44,364 199,780 1200,3471 137,5501 6,247 Totsl funds 361,831 1,335,832 1226 553 471,110 34 AGE CONCERN ENFIELD (TRADING AS AGE UK ENFIELD) NOTE5 TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 15 Statem•nt of Cash Flow5 Reconcllatlon of net IncomellexpeDdlture) to net 15.1 cash flow from operatlng artlvltles Curr•nt Year Prior Year Net incomellexpendlturel for the reportln8 perlod la5 per the statement of flnanclal a¢tl¥ltlesl Adjustments for: Depredatlon charges Dlvldends, interest and rents from Investments Iincreasel/decrease in debtors Increaselldecreasel In Creditors 30,080 111,279 1,914 12,8031 123.8391 51,833 627 13,2521 3,881 96,034 Net cash provlde6 by (used In} operotlno octlvitles 57,185 208,569 15.2 Analysls of cash and ca$h equlvalent$ Current Ye•r Prlor Year Cash In hand Notlce deposlts (less than 3 months) 486,646 123,689 426,710 123,636 Total cash and e*ih equfvalents 610,33S 550,346 16 R•lated P•rtyTrinM¢tlons There were no related party transactlons In the current year. none In 2021, 35 AGE CONCERN ENFIELD (TRADING AS AGE UK ENFIELD) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 17 Comparatlve Sofa STATEMENT OF FINANCIAL AcfiviTIES INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2021 Total Fund5 2021 Unrestrl¢red funds Restrlrt•d funds INCOMING AND ENDOWMENTS FROM: Notes D¢JnatlOn5 4Thd legacles Ch•rl¢•ble irtlvllt1•5 Grants and contract5 recelvable Cllent and Dlrect care Contrlbutlons Oth•r tradlfil •cllvltles: Fundraslng It)¥ostments 46,775 46,775 673,713 415,276 199,780 873,493 415,276 288 Totsl Income and •ndowm•nts 1,136.05Z 199,780 la35￿32 LYPENOITURE ON.. Cost of rtslsingfvnds Ra151n8 Funds Chorltoble octlvltle5 Care and Support Services Preventlon and Wellbeln8 5ervlces 17,3981 12571 17.6551 1538,2211 1478,5871 191.4011 1108.6891 1629.6221 1587,2761 Tot•1 r•wurc•s exponded IL024.2061 1200,3471 11.224.5531 N•1 lrKom•llexpend￿ur•j Transfers between funds 111,846 37,550 15671 137,5SOI 111279 N•t15ncomell•xp•Trdltur•l bel•re oth•r r•¢ognls•d g*lni •nd lossèi Other recoinli•d 8alns and10s5•1 Actuarial I10s$118aln on pension scheme 149.396 138.1171 liiJ79 12.0001 I2,￿05 N•t movement In fundi Rewnclllat5on of funds Total funds brought forward 147.196 138,1171 109.279 317,467 44,364 361,831 Tolal fund¥ urrb•d I0￿11d 6.247 471.110 36 AGE CONCERN ENFIELD (TRADING AS AGE UK ENFIELD) ACKNOWLEDGEMENT We would like to thank the following funders for their support during 2021122 that has enabled us to maintain our valuable well established services, supported us to adapt those services to meet the challenges of the pandemic and increased client needs as well as develop new and Innovative service5 to meet emerglng needs. Our funders are: London Borough of Enfield Enfield Clinlcal Cornmi55ionlng Group A8e UK A8e UK- MCST Programme A8e UK London Special Reserve Fund Emmanuel Hospital FoundatSon Clty Brid8e Trust The Armed Forces Covenant Trust Fund London Marathon Trust & Tran5POrt for London Sport England- This Glrl Can NHS Charities Together/Royal Free charltv {Lon8 Covld & Digital Inclusion) Tackllng Poverty & Inequality Northcentral London Cancer Alliancel LB Enfleld {I&A and Cancer Awareness) 37