Annual Report &
Financial Statements
2024/2025
Stclare
Hospice
St Clare West Essex
Hospice Care Trust
*_
slelofohospice ra Qhosplcesielorè W $lclorohospico
slclorehosplce.or9.vk
1•*wtsi￿CNutIty No. 1063OJ I

Annual Report and Financlal Statements 2025
Contents
Reference and Admlnistrative Infomiation about the Charity, its Trustoes,
Management and Advisor8
Trustees, Report
Introduction
Organisation, Governance and Management
Constitution and Registration
Governance of St Clare Hospice
Manag8ment of St Clare Hospice
Corporate Structure
Aims, Objectives and Activities
Public Benefit
Volunteers
11
strategic Report
Achievements and Performance
12
Financial Revi8W
Fundraising Approach and Perfom7ance
Retail and Lottery Performance
Investment Policy
Reserves Policy and Objectives
Risk Management
Comm8nt8ry on Last Year's Plans for 2024/25
Future Plans 2025/26
statement of Trustees, Responsibilities
People
Independent Audltors, Report
Gr¢)up Statement of Flnanclal Actlvitles
Group and Charlty Balance Sheets
Group Cash Flow Statsment
Notes Formlng Part of the Flnancial Statements
21
22
23
27
28
29
30
stclarehos
lce.or
Company Limited by Guarantee, Registered in England and Wale3 No. 3398955
Reglstered Charity No. 1063631

Reference and Administrative Infonnation about the Charity, Its Trustees,
Management and Advisors
Patrons
Dame Claire Bertschinger DBE DL
Mr Michael Chapman DL
Mr Robert Halfon MP
Mrs Melissa Jones
Dame Eleanor Laing DBE MP
Mr Gary Neill MBIE
Lord Petre KCVO
Mr Bob Weston
Resigned
0310712024
Resigned
0310712024
Trustees (and Directors as defined by the Companles Act 2006)
Mr Nik Wright
(Chalr)
Resigned
01/08/2025
Dr Jeffrey Phillips BSG FRCA FFICM (Appolnted as Chair)
0110812025
Mr Mark Astarita OBE
(Vice Chalr)
Resigned, died
26/04/2024
Dr Monica Bose Bsc FRCP
(Vlce Chalr)
Mrs Jill Rowlinson FCIS MBA
(Appolnted as Vlce Chalr)
Mr Phil Birch
Mr Andrew Balfour
Mr Lawren￿ Slade FEI
Ms Sarah Howe
Ms Melanie Wright
Mr Muntazir Haji
03112/2024
Company Secretary
Mrs Jill Rowlinson FCIS M8A
Registered Office & Princlpal Office
St Clare Hospice, Hastingwood Road, Hastingwood, Essex CM17 9JX

Sanior Leadarship Team
Chlef Executive
Mrs Sarah Thompson Msc BA (Hons)
Medical Dlrector
Dr Syed Qamar Abbas MBBS FRCP (UIQ CEPC Dip Pall Med Dip Med Ethics PGC Med
Ed
Director of Flnance and Resources
Mr Nadarasa Sooryakumaran FCCA
Dlrector of Patlent Care and Quality
Mrs Sheona Evangeli Msc, Bsc (Hons) Dip HE, DN, RN
Dlrector of Clinlcal Integratlon
Ms Carolanne Brannan Bsc Dip HE RN
Resigned 19/09/2024
Dlrector of People and Communltlos
Ms Angela Proctor BA (Hons) MCIPD
Mrs Helen Grubb BA (Hons) MCIPD
Sabbatical leave 28/0212025
Interim appointed 03/02/2025
Dlrector of Income Generation & Communlcatlons
Mrs Rosie Knowles Bsc (Hons)
Dlrector of Dlgltal and Tran8forniatlon
Mrs Louise Hall Bsc (Hons)
Resigned 31/05/2024
Advisors
Bankers
Bardays Bank plc, 14 The Water Gardens, Harlow, Essex, CM20 1AN
HSBC Bank plc, 34 Broad Walk, Harlow, Essex, CM20 1 JA
Auditors
Haysmac LLP, 10 Queen Street Place, London, EC4R 1AG
Insurance Brokers
Towergate Insurance, Kings Court, London Road, Stevenage, Hertfordshire, SG12GA

Trustees, Report
Introduction
We are delighted to present the Annual Report and Financial Statements for St Clare
Hospice for 2024125.
an independent hospice with a Care Quality Commission (CQC) rating of
'Outstanding'. we aim to work collaboratively with a wide range of partners and
stakeholders to deliver the highest quality services for local people who need end of life
care across West Essex and East Hertfordshire.
The hospice has spent the year focusing on improving the quality of current services as
well as some important refurbishment 8nd building improvements to provide a safer and
more welcoming environment for patients and their families. We have also secured
funding for new services to extend the reach of our hospice to our community.
During the year the Hospice delivered care for 1,569 patients (1,517 in 23124,
recalculated on similar basis), many of whom received support from different services
across the clinical directorate. However, the hospice has supported many more people
across the West Essex and East Hertfordshire area with a range of community-based
services such as bereavement support, education and teaching, and dementia support,
for example.
Additionally, we have been finding ways to cope with the impact of the cost-of-living crisis
which has significantly increased our overall expenditure over the past two years.
The overall income generation performance during 2024125 has been impacted by
significant financial and economic uncertainty for all. While we budgeted and planned for
a £1.26m deficit by the end of the year, we finished the financial year with a net deficit
for the year before net loss on investments of £1.04m because of the generosity of our
community, and a testament to our very dedicated stsff and volunteers who work so
h8rd.
Our financial reserves are such that we can continue delivering the care and support
services in the coming year as part of our ambitious hospice strategy. With careful
monitoring and stewardship of our resources, we believe St Clare Hospice viill be able
to withstand the uncertain economic climate expected in the coming years.
None of the work of St Clare Hospice is possible, however. without the incredible support
of the local community, volunteers, businesses, individuals, community groups, local
health organisations and partners and our commissioners from the Integrated Care
System.
The Hospice is very proud of its achievements during the year. There is much rnore that
is needed to be done, and the coming year will be a busy one for St Clare Hospice as
we deliver an exciting plan for the future and focus on the needs of local people.

Organisatlon, Governance and Manag8m8nt
Constitution and Registration
st Clare West Essex Hospi￿ Care Trust is registered under the Companies Act 2006
(Registered No.. 3398955) as a company limited by guarantee and not having a share
capital. The Company is registered as a charity under the Charities Act 2011 (Registered
No- 1063631) and operates under the simple litle "St Clare Hospice..
The Company's Articles of Association define the Company as °the Charity" and the
Directors of the Company as 'lhe Trustees" To avoid confusion, the Directors of the
Company are referred to as Trustees throughout this document.
Governance of St Clare Hosplce
Trustees are appointed by the Board of Trustees following interview by, and a
recommendation from, a selection panel appointed by the Chairs Advisory Group (made
up ul Ilie Clidil iiiid VI￿ Cli<lilè• uf11 i¥ Cl Idi ILY). Tiui4l¥trb Éll V I ¥qUilvd Io uii(Jei'go ti-aiiiiiig
and ongoing development in the same way as executive staff. The Board advertises for
new Trustees against a defined skills set.
The Trustees maintain a register of their interests consisting of an annual declaratlon by
each Trustee of his or her interests and confinnation that he or she is not debarred from
acting as a Trustee undersection 178 of the Charities Act 2011. The Company Secretary
holds the Register; any changes in a Trustee's interests between dedarations are
notified to the Company Secretary. The Register is made available to the Board, when
required, so that the Board is able to rnake judgements on potential conflicts of interest.
Trustees are required at the start of every Trustee meeting. to declare their actual or
potential interest in any item on the agenda for that meeting.
The Trustees have a structure of governance committees including Clinical, Finance and
Risk, Income Generation, Remuneration and Human Resources, each chaired by a
Trustee with appropriate skllls and experience in the committee's area of responsibility.
Each committee includes. and is supported by, the appropriate member of the Executive
Team. To these committees, the Board delegates much of the governance and
performance monitoring, leaving it free to consider matters of a more strategic nature.
The Hospice provides trustee indernnity insurance for all Trustees.
Management of St Clare Hospice
The Trustees are non-executive and take no part in the day-to-day management of the
Hospice. Although the Trustees have delegated day-to-day management of St Clare to
a professional management team led by the Chief Executive Officer, who is not a
Trustee, they rernain ultimately responsible for the activities of St Clare. The Senior
Leadership Team {SLT), led by the Chief Executive Officer, manage St Clare in
accordance with regularly reviewed policies agreed and approved by the Trustees. The
Trustees monitor the proper discharge of their responsibilities through the structure of
the governance committees and quarterly Board meetings, at which the SLT are invited
to report on clinical. financial, workforce and general management issues.

Strong intemal controls are in place to ensure that income and expenditure are tightly
monitored and controlled, and that its assets are secure. Annual budgets are prepared
by the SLT for approval by the Trustees, who monitor progress against such approved
budgets.
The SLT meets weekly to discuss the day-to-day management of services aT)d regularly
review budgetary and clinical performance. They also use this time to explore
improvements and new opportunities. The management team of each directorate meet
quarterly to share operational information and discuss strategic service developments
and improvements. The Chief Executive Officer meets with the Chair every monlh to
update on all activities and any areas of risk.
A pay and perfomiance framework is in place which mirrors affordable aspects of the
NHS Agenda for Change pay framework and covers hospice roles not typically found in
the NHS. Analytical job evaluation and benchmarking Is used to ensure pay Is
appropriate and competitive for the roles required to be performed by each staff mernber
including the SLT. The hospice is an accredited Living Wage Employer and the whole
process and framework are reviewed regularly to ensure the Hospice is paying fairly and
tracking market rates to ensure that the talent can be attracted. It Is overseen by the
Board of Trustees to ensure equity and faimess.
Corporate Structure
The Trust has one wholly owned subsidiary, St Clare Hospice Trading Company Limited,
which operates multiple charity shops and a lottery. St Clare Hospice Trading Company
has a separately constituted Board of Directors, which reports to the Board of Trustees.

Aims, Objectives and Activities
The Charity's objects, as set out in its Articles of Association, are, for the public benefit,
to advance the health of individuals with advanced and progressive life limiting illnesses
and others approaching death and to relieve the needs (including, without limitation, the
physical, psychological, social and spiritual needs) of such individuals, their family,
friends and carers and others who have experienced a bereavement or loss, primarily
but not necessarily in the western part of the county of Essex, through the provision of a
specialist pallialive care services based on need as far as resources allow.
It is the Trustees, principal aim that St Clare provides 8 Hospice that is a centre of
excellence in the delivery of specialist palliative care and support by such charitable
means as the Trustees see fit. Within this principal aim, the Trustees have specific
objectives, which are to provide..
Continuity of care in the management of physical and non-physical symptoms of
advanced disease wilh the purpose of maintaining optimal quality of life for the
patient.
Appropriate and accossiblo support to patient6 enabling them to remain in their own
homes for as long as both desirable and possible.
A sensitive response to ethnic, cultural and spiritual wishe5, which recognises and
cares for the individual needs of patients, theirfamilies and carers.
Assistance to the patient and family to retain their independence for as long as
possible by providing easy access to infomiation that will enable them to make
choices about the forrn of help and support, they wish to receive.
Skilled counselling and support to the bereaved.
Continuing education and training of staff and volunteers.
All objectives, strategies and activities are regularly monltored and reviewed. The
implementation of the slrategy is formally reviewed every three months and a report
prepared by the Chief Executive Officer is shared with the Board of Trustees. The SLT
and wider management team are responsible for the delivery of activities and services
in line with the Hospice strategy and overarching mission statement.
St Clare Hosplce offers palllative care for people over the age of 18 who are living with
a life-limlting illness when a cure is no longer possible. The Hospice also offers support
for the families, carers and friends around the patient, including children and young
people. All health and social care professlonals can make a referral to our hospice
services. Patients, families and friends can also seek a referral directly.
Individuals with life-limiting illnesses often have complex and Multifa￿ted needs. To
meet this challenge, the Hospice clinical team is a multi-professional specialist palliative
care team bringing together staff with the necessary knowledge, skills and experience to
ensure high quality diagnosis, treatment and compassionate care considering the patient
and their family and friends, as a whole not just about treating the illness. Mernbers of
the specialist team include doctors, nurses, healthcare assistants, physiotherapists,
occupational therapists, social V￿)rkerS, counsellors, administrative support, and
chaplain and supported by a team of highly skilled and committed volunteers to support
the delivery of care.
The dinical teams across all Servi￿ areas undertakes detailed, specialised and holistic
assessments of the needs of the patient across physical, psychological, social and
spiritual dornains.

Our expert clinicians provide advanced management of complex symptoms, ensuring
that patients, preferences, values, and individual circumstances are considered
wherever possible when offering guidance on the most appropriate care for their
condition.
The St Clare Hospice services include the Inpatient Unit, Wellbeing Hub and outpatient
services, community nursing Servi￿ (comprising a Clinical Nurse Specialist Service and
a Hospice at Home SeNice) and First Contact Team Service which offers a triage,
assessment and advice service. A hallmark of hospice care is that hospices provide
holistic care for both the patient and their family members, which includes physical,
medical. emotional, spiritual and practs'cal needs. To this end, St Clare Hospice also
provides a range of patient and family support services such as bereavement seniices,
social work advice and spiritual care. This is complemented by non-clinical models of
social support and a community engagement programme which aims to identify local
population needs and develop new models of care. The actlvlty levels for the year are
set out below.
The Hospice also provides clinical sessions and multidisciplinary tearn meetings input to
Princess Alexandra Hospital, Harlow. On a weekly basis. there are four clinical sessions
provided to the hospital which offers patient reviews and hospital staff support and
education.
Education sessions are also delivered by hospi￿ staff to local healthcare professionals
and health and social care students. This year, the Hospice received students from
medical, nursing, social work, counselling, allied healthcare professionals and physician
associate backgrounds on placement. We also delivered a programme of online master
classes and study days aimed at healthcare professionals, many of which needed to be
repeated several times due to oversubscription, and which were highly evaluated by
attendees. Subjects included themes such as introduction to end of life care, identifying
a palliative care patient, symptom management, care of the dying patients, specialist
management, advance care planning, ethical decision making and psychological
support. We ran two study days, one on spiritualily at the end of life and another on
neurological diseases and care.
The hospice continued its support to the wider system by providing structured specialty
Ir8ining to trainee doctors. In the last year, this included 6 General Practice trainee
doctors, 6 Foundation year training doctors and 1 Specialist Palliative Medicine trainee
registrar. In partnership with the ICB, we also received one GP Fellow, who is within 5
years following completion of their training. The aim is to equip them with one day a
week training at the hospice with structured Advanced Communication Skills Training
and Certificate in Palliative care. For its educational contributions, St Clare Hospice is
recognised as an 'Affiliated Healthcare Organisation by University of Cambridge. It also
received a prestigious 'Dedication to a Lifelong Learning Culture award 2024, from
national Skills for Health organisation.
The eight-bedded Inpatient Unit (IPU) has continued to offer patients, their families and
friends with a high level of care and support, always ensuring kindness, dignity and
respect. The number of patient admissions during 2024125 was 226 admissions
compared to 197 in 2024125, and bed occupancy was higher at 78°A compared to 75Yo
in 2023124. Although there was a reduction in length of stay, occupancy at 2,241 bed
days is an increase by 241 bed days on prior year.
During 2024125 referrals to our therapists (e.g. physiotherapists and occupational
therapists) was higher at 492 compared to 429 in 2023124, and the Therapy team cared

for 339 patients, 41 more than prioryear. The Wellbeing Hub continued to grow in reach
and impact, with the Saffron Walden community hub now fully embedded as a core part
of our service delivery.
St Clare offers a comprehensive community service, consisting of Clinical Nurse
Specialists and Hospi￿ at Home, caring for people in their own homes as well as care
homes, and community hospitals.
The Clinical Nurse Specialists provide specialist advice, and emotional and
psychological support, to patients, their family, carers and friends seven days a week,
working in partnership with other health and soci81 care professionals.
The First Contact Service, our triage, assessment and advice seNice received both
higher total referrals and patients during the year. This seniice plays a vital role in
ensuring that individuals are directed to the most appropriale seniices, enabling more
effective coordination and management of care across the organisation.
Whlle the Cllnlcal Nurse Speciallst Servlce total referrals were lower In 2024125, total
number of patients at 430 is an Increase on prior year. The community servlce Is
supported by the Hospice's doctors, occupational therapists, physlotherapists, social
workers, counsellors and chaplain who undertake home assessments as required.
The Hospice at Home service provides hands-on, palliative care during times of crisis,
or in the last few weeks of life for people who would prefer to remain in the comfort of
their own horne or their usual place of residence. The team provides both a daytime and
night-time service seven days a week and works closely with health and social care
Gulle¢igue?•. Duriiig 11)e yedr Ilie service wiiliiiued Lo uperule diid Ldr¥d lur 410 pdlieiil
in their own homes (last year 380). We continue to work collaboratively with our external
partners lo ensure Ihat all suitable patients are referred to our Hospice at Home serrfice
which often better meets their needs than other early discharge pathways.
The Compassionate Neighbours volunteer scheme identifies and develops volunteers
as Compassionate Neighbours who are'matched, with someone nearing the end of their
life in their own home. During the year the project benefited 26 more people who have
come to the end of their life and trained 41 more volunteers.
During the year, the Patient and Family Support servi￿ supported 583 patients, an
increase from 571 patients in the prior year. The Hospice also saw a significant increase
in attendance at a range of bereavement support services including bereavement cafés
held in various venues across West Essex, and through the Grief Line, our telephone
bereavement helpline. Additionally, a skilled team of counsellors offer specialist
counselling to adults, children and young people affected by loss. The support follows
nationally approved guidelines and is tailored to each person's need. The Echo Project
provides counselling support for children, young people and families facing loss and
bereavement including support and training for schoolteachers and staff where
bereavement is experienced.

Servlce Actlvlty
Service
2023-24
2024-25
Total Admitted
Patients
Available Beds Day
180 patients
197 admissions
2682
210 patlents
226 admlsslons
2860
Ipu
/• Bed Occupancy
Medlan Length of Stay
in IPU
da
Total referra15
75°h
78%
565
543
Clinical Nurse
Speclallst
Patients referred
407
430
Total referrals
587
578
Hospice at Home
Patients referred
380
410
Total referrals
429
492
Therapy Team
Patients referred
298
339
Patient and
Family Support
Servlce
Total referrals
659
686
Patlents referred
571
583
Café Clare
Attendances
1164
1526
Bereavement
Café
Attendance8
1834
2083
Trained volunteers
26
41
Compassionate
Nelghbours
Matches made during
the
ear
33
26
10

Publlc Benefit
In reviewing the objectives and the activities for the year, the Trustees have satisfied
themselves that both the objectives of the Charity and those activities undertaken
continue to reflect the aims of the Charity. In carrying out their review the Trustees have
considered the Charity Commission's general guidance on public benefit and its
supplementary guidance on the advancement of health, especially as it relates to the
relief of sickness, human suffering and palliative care.
The Trustees confirm that they comply with their duty under section 17 of the Charities
Act 2011, to have due regard to the guidance on public benefit published by the Charity
Commission. It is intended that the Charity should maximise the benefit that it provides
to the local comrnunity given the constraints of size and funds.
The Charity is an important professional organisation that is proud of its local
associations. It receives the majority of its funding from local Indivlduals and
organisations (including local NHS commissioning groups). For this reason, the
ben8ficiari88 t8nd to b8 pr8dominantly, though not 8xcIu51V81y, from a catchment area
coverlng West Essex and East Hertfordshire.
Volunteers
Volunteers have always been at the heart of how we deliver our support to patients,
carers, users of our services and the wider community at St Clare Hospice.
The Volunteer Development Team remains committed to recognising and nurturing the
unique talents, skills, interests of each volunteer. By doing so, we look to ensure that
their contributions are maximised, meaningful, and aligned with the needs of the hospice.
Looking ahead, v￿'re excited about the future of volunteering at St Clare. We will
continue to explore new ways to recruit and involve more volunteers.
Over the past year, we successfully launched our first cross-hospice volunteer campaign,
which featured a significant digital component. This approach enabled us to reach a
broader audience and resulted in an increase in active volunteers across the hospice
and in particular, Compassionate Neighbours and Bereavement Support Services.
For the second consecutive year, we hosted our long service award events to celebrate
the dedication and COTnmitrnent of our volunteer workforce. These events were once
again a great suc￿ss. Additionally, we intrOdU￿d a new recognition award to thank
and recognise volunleers who consistently go above and beyond in their roles.
11

Strategic Report
Achievements and Performance
The hospice vision is that every adult in our local communities with a life limiting condition
should have aC￿sS to palliative care services wherever and whenever they need them
so that they can make the most of every moment, no matter how long they have left to
live. We aim to provide both specialist clinical services and volunteer-led support that
meet the complex medical and social needs of local people around the issues of death,
dying and loss.
Our five strategic aims
1. We will reach significantly more people who are faclng death, dylng and loss In our
local communities.
2. We will work alongside our communitles to become more reslllent, to support each
other and to remain independent for as long as possible.
3. We will equip healthcare colleague5 to have the confidence and skills to provide
outstanding end of life care.
4. We will seek partnerships with other organi58tions and communities to deliver better
care for patients and local people.
5. We will grow as a strong, sustainable and effective organisation.
Our three main drivers to delivering outstanding care
We will work to:
Improve access to our sepdices and hospice
Focus on quallty improvements across everything we do
Focus on the sustalnablllty of the hospice's reSoUr￿S into the future
How wlll we achleve th1$7
Improvlng Access:
We wlll..
Expand our reach
Offer more seNices on our hospice site
Prepare for an increase in care home residents who need our care, and for those who
wish to be cared for at home
Work to reduce h05Pital admissions so more people can benefit from hospice care
Ensure everyone has fair access to hospice services, employment and volunteering
opportunities
Help local communities articulate what they need
Quallty
We will:
Demonstrate the impact we have made
Continue to develop St Clare as an effective, open organisation that values integrity
Continue to develop frameworks to ensure we are well-led, governed and effective
We will equip health and social care colleagues to deliver great end of lrfe care to their
patients
12

Sustainability
We will:
Create an empowered, motivated and skilled workforce (both stsff and volunteers)
Optimise income generation to enable us to remain independent and afford our
services
Invest in IT, digital services and data functions
Aspire to reach carbon neutral by 2040
Achievements in 2024125
It has been another busy year for St Clare Hospice, with work focusing on quality
improvement and reviewing a number of hospi￿ services in order to seek significant
improvement and effectiveness. We have achieved a lot of positive changes that have
helped deliver quality care and support for more people.
In particular, we developed an education programme for local home care agency staff to
help Identlfy when thelr cllents mlght be nearlng the end of Ilfe and bulldlng thelr
confidence and skills to seek advice and support from St Clare if they need it. We
Improved nutrition and non-pharmacological (non-medicine) control of symptoms such
as breathlessness and anxiety. We reviewed our Patient and Family Support sep4ices
and our Community Nursing services to see what we need to develop to ensure local
people can receive the care and support they need. During the year we worked in
partnership with NHS colleagues to deliver Hospital at Home across West Essex which
aims to keep patients at home rather than in hospital, and V￿ achieved Veterans
Awareness certification.
We also carried a number of minor improvements to the hospice, such as buying a
'cuddle bed, (which is a wider bed which allows patients to lie next to their partner, or
cuddle a child or grandchild), and a refit of the family kitchen on the unit and of Reception
to provide a more accessible warm welcome for visitors.
We have also worked hard on building a supportlve and open culture wlth a roll out of
Unconscious Bias training to all staff and trustees, hospice-wide work on an agreed
behaviours framework. Additionally, we continue to hone our reporting and quality
improvement programme, with a specific focus on how we collect, record and report on
our activity and impact for patient and the wider local community.
Despite a very challenging external economic environment. our income generation
teams continued to work closely with our local community to generate funds across our
shops, lottery and fundraising. We continue to receive a huge amount of support in a
variety of ways from local people who want to see hospice care available for everyone
who needs it.
This year we launched a new event in Saffron Walden to celebrate the lives of loved
ones who have died and welcomed almost 100 local people to walk in their memory. The
event was very well received by the local community and supported by local businesses.
We were delighted to open a new charity shop in Little Canfield, Takeley, Uttlesford this
year. This community store is in the heart of the village, and the supportfrom local people
in volunteering and donation5 ha5 been fantastic.
13

It has been fantastic to see the progress of St Clare Hospice over the past 12 months,
with new challenges and opportunities for devebpment being considered all the time.
Clinical and non-clinical teams have risen to the many challenges they have met along
the way in a rapidly changing worfd. The hard work of every member of staff. with support
from dedicated volunteers and our local communities enables the Hospice to continue to
deliver high quality patient care, which is at the heart of all that St Clare Hospice does.
Financial Review
The outcome for the year after net loss on investments was a deficit of £1.06m, which is
substsntial decrease on the prior year Surplus of £519k.
Decreases in Donations and gifts, Legacies and Other income have resulted in a £568k
decrease in overall income compared to prior year.
There were increases in all areas of expenditure due to continued investment and
expansion in patient care as well as funding to grow the income generating activities, in
part from designated funds. The high level of inflation and staff costs have continued to
result in Increase in the baseline expenditure.
NHS contract income of £2.1 mllllon remalned at the previous yearfs level. However, at
270/0 of the Charity's expenditure, it is lower than the 29Q/o received in the prior year. A
£144,945 capital expenditure grant received from the Department of Health via Hospice
UK was spent on equipment and refurbishment of our main hospice buildings during the
year.
st Clare held net assets of £10.59m on 31 March 2025. Of this amount, £3.24m had
been invested in land, buildings and equipment, and long-term investments leaving net
current assets of £7.35m.
A going Goncern assessment has been undertaken in accordance with the Charities
SORP (FRS102). Following the assessment, the Trustees have concluded that at the
time of approving the financial statements, the Charity has adequate resources to
continue to adopt the going concern basis of accounting in preparing the financial
ststements.
Fundralsing Approach and Performance
st Clare Hospice is committed to maintaining high standards of fundraising, retail and
lottery activity. We are registered with the Fundraising Regulator and licensed by the
Gambling Commission. We are committed to fundraising by the standards set out in the
Fundraising Code of Practice, and our contracted professional canvassing agencies for
new lottery players are also required to maintain the Code of Practice. We are members
of the Hospice Income Generation Network and Hospice UK.
A range. of public facing fundraising activities are undertaken including events, direct
mailings, corporate fundraising and telephone appeals. Fundraising acb'vities are
reported to the Income Generation Committee on a quarterly basis.
The Hospice commits to its fundraising policies and practice being legal, open and
honest. staff training and robust procedures are in place to ensure that these standards
are maintained, and that no-one who is potentially vulnerable is asked to cornrnit to
giving.
14

From time to time, the Hospice may work with established and reputable servi
providers which include mailing houses, event management companies and fundraising
agencies. Monitoring of activities is done by investigating complaints. seeking supporter
feedback, mystery shopping and audits.
St Clare Hospice is GDPR compllant and uses a number of methods to ensure regular
review and accurate record keeping. In addition, the Hospice ha5 signed up to receiving
marketing suppressions under the Fundraising Preference Service and also will not
make fundraising calls to telephone numbers registered with the Telephone Preference
Service. Detailed supporters, contact preferences and giving history are recorded on the
fundraising database which is managed within the fundraising team.
Supporter experience is a priority for all teams within the Income Generation directorate
and as such any complaints are investigated and dealt with in line the Hospice
complaints policy. It is pleasing to report, that during the year, there were no complaints
received about fundraising activities.
Fundraisina income generated in 2024125 was £1,970k compared to a prior year fiqure
of £2,302k. The Fundraising Income figure is made up of Donations and Gifts, and
Fundraising Events, but excludes £677k (2024: £572k) income related to the Retail Gift
Aid Scheme which is included within the Retail Contribution figure.
The hosplce benefitted from generous support from our cornrnunity in 2024125, however
many of our supporters were feeling the effects of the cosl-of-living crisis and ongoing
economic environment. Ourfocus in fundraising is always to connect our supporters with
the Impact of the work we do and show how thelr donatlons arè maklng a dlfference to
local people. We saw increased income in some areas of fundraising this year, but not
all - however the overriding impression throughout the year remains that our community
is highly supportive of the hospice and generously do all they can to support us.
The focus for 2025126 is on increasing our capacity and efficiency to be able to serve the
community who are wishing to support us, and raise the increasing funds needed to run
the Hospice. It is vital that we make sure that those that are able and viish to donate to
the Hospi￿ can do so easily, and that they continue to be aware of the incredible
difference this makes to local people receiving our services.
Retall and Lottery Performance
St Clare Hospice retail performed extremely well, thanks to a strong internal culture with
skilled and high performing staff and volunteers, excellent support from the public
through shopping and donating, and the opening of our newest shop in Takeley,
Uttlesford. Sales increased significantly year on year, however increasing costs impacted
our overall income. The net contribution of all retail activity (including e-commerce) for
2024125 was £452k compared to £491 k in 2023124.
11 is our ambition to continue to grow our portfolio of stores across the region that we
seNe as a hospi￿ in order to grow sustainable income for the charity. In addition, in
2023124 we soft-launched a house clearance operation. designed to generate income
for the charity and stock for the retail chain. This operation is now performing well and
providing a sensitive and efficient service to the public. whilst generating income and
stock for our retail chain.
The St Clare weekly lottery is a key income stream for the hospice, with excellent player
nurnbers across our region. Face to face player recruitment continued, and we
15

introduced single ticket sales via our shops, leading to growth in our player numbers.
Lottery contribution to the charity was £400k in 2024125 vs £419k in the previous financial
year. This minor reduction in contribution was planned, as we invest more into player
recruitment. We expect to see this pattem again in 2025126 as we grow our player
numbers further.
Investment Policy
The Trustees. investment policy is governed by the Company's Articles of Association
and by the Investment Policy approved by the Board. This allows the Truste8S to invest
the Charity's funds in such stocks, funds, shares, securities or other investments of
whatever nature they think fit, subject to any conditions imposed by law.
During the year, beyond a small working balance, all cash was held in interest bearing
accounts with, more re￿ntly, a sum held in an investment fund. That cash which is not
required in the short temi is invested in immediate, notice or fixed tenn deposits to secure
the highest rate of interest available. The investment fund is invested with a view to a
higher return and long-term growth.
The current policy set by the Trustees for investment of cash, limits the amount that can
be invested with a single financial institution.
The policy requires sums held as long-term investments to be placed In an actively
managed fund with a reputable Investment Manager with proven track record. Subject
to the Twstee Act 2000, the trustees have invested surplus funds, whilst ensuring easy
access to meet the operating cosls of the Hospice.
CCLA Investment Management Limited has been appointed as Investment Manager with
specified investrnent powers subject to the following restrictions:
To be consistent with our ethlcal ambitions to environmentally sound and sustainable
as possible, with a view to be carbon neutral by 2040;
To not have dlrect Investments in companies that produce tobacco or tobacco related
products;
Investments are consolidated in COIF Charities Ethical Investment Fund, effectively
holding unils in a highly diversified but readily accessible porttolio.
Reserves Policy and Objectives
The Trustees have reviewed and kepl unchanged the Reserrfes Policy approved in
September 2022 in line with recommendations from the Charity Commission. It is the
view of the Board of Trustees that st Clare Hospice should provide reliable and
consistent services to its beneficiaries beyond the immediate future and be able to meet
unexpected expenses, absorb setbacks, and take advantage of changes and
opportunities for development when they arise.
This review has also taken account of the development of services provided by St Clare
Hospice, as contemplated in the Hospice's Strategy.
16

The Trustees agreed on a target level of resenies informed by the nature of the financial
position of St Clare Hospice and the risks facing it. Factors considered by the Trustees
include the categories of income received by the Hospice and the risk factors applicable
to these categories:
The absence of a long-terrn funding commitment and proposed changes to funding
for those seniices provided by the Hospice for which income is received from the NHS
or other government agencies
The volatility of fundraising income. as demonstrated during and following the Covid
pandemic
The uncertainties of legacy income, both as regards amounts and timing
The uncertainty of the amount of income which may be forthcoming from trading
activity in the Hospice's subsidiary, including the uncertainty of trading income in the
retail and lottery markets and the risks of undertaking that trading
The inherent risks of providing medical 8nd clinical services
The external economic environment, and the impact of exceptionally high levels of
inflation feeding through to year-on-year baseline cosis
In addition, it is planned that the Hospice will have an annual deficitforthe nextfew years
requiring investmenl in income generating activities to close the deficit gap and to
balance the two priorities of investing in services and increasing overall income to sustain
this investment long term. This investment is a key part of the Hospice strategy and has
also been enabled by surpluses in prior years. This approach is an acknowledgement by
the Trustees of the need to avoid excessive reserves and to utilise funds as quid(ly as
possible to support our charitable objectives.
The target level of reserves agreed by the Trustees is six months of forecast expenditure
for the Hospice and its trading subsidiary. Thus, in each financial year the Hospice will
aim to have reserves equal to half the budgeted expenditure for that financial year.
Further arnounts may be designated for speclfic projects, initiatives or liabilities. These
designated funds, if designated, will be for areas of work that directly further the
Hospice's strategic objectives as recommended by the relevant Committee. The
approach to designation will be recommended by the Finance and Risk Cornmittee.
These designated funds will not be taken into account in comparing the amount of
reserves with the target level.
The reserves policy target will be calculated on an annual basis and agreed by the Board
prior to approving the Annual Report and Accounts.
Designated funds
At their meeting in September 2022. the Trustees designated certain amounts for
anticipated future expenditure arising frorn St Clare's Strategy and are divided into
strategic areas we consider a priority. This expenditure is to be across a five-year period
after plans are further developed, and projects identified in detail. The designated funds
(and amounts utilised during the year) in addition to £2.2m representing the net book
value of tangible and intangible fixed assets are the following-
17

Improving Access.. Clinical seniices and digital £1 m (of which £554k has been utilised)
Improving Access: Capital Development £3m
Quality: Impact development £1 Ook (of which £20k has been utilised)
Sustainability: Income generation £500k (of which £445k has been utilised)
Sustainability: People development £400k (of which £356k has been utilised)
Level of reserves
As at 31 March 2025, St Clare Hospice held net assets of £10.6m, of which £2.2m is
represented by tangible and intsngible fixed assets, leaving £8.4m. After deducting
restricted funds of £0.3rn and unutilised designated funds (see above) of £3.6m. £4.4m
is available as undesignated general resendes.
The reserves policy target for 2025-26 is £5.3m. With further deficits forecast in the next
few years, it would be the expectation of the Trustees that to maintain the required level
of reserves, the remaining funds out of the £3.6m designated funds for Strategy will be
released in the coming year.
Rlsk Management
The Senior Leadership Team which meets weekly, chaired by the Chief Executive
Officer, monitors, records, and manages risk on an operational and strategic basis. The
organisational risks are identified and measures put in place by SLT and reviewed by
the Finance and Risk Committee before they are reported to the Board. All areas of risk
are monitored by the relevant Director and ultimately the Chief Executive Officer, and
summary of the main risks are reported on a quarterly basis to the Board of Trustees.
Insurance cover for insurable risks is Co-ordinated by the Director of Finance and
Resources and reported to the Board of Trustees. In short risks are identified through
the management structures and mitigated, managed and l or insured as appropriate.
The following general principles are applled In addressing possible exposure to any
identified risks..
All professional and other Codes of Practlce applylng to Hospice activities must be
observed at all times.
Al statutory requlrements must be complied with at all times.
All manufacturers. operational advice, instructions and Servicing requirements must
be assiduously observed.
Appropriate records of compliance with the above requirements must be maintained.
Insurance cover 15 taken out where appropriate.
Suitable review procedures including records of incidents {and their subsequent
resolution) must be in place to ensure that risks are, and continue to be, properly
identified and managed.
Implementation and compliance with a full range of internal policies and procedures.
The SLT has responsibility for the ongoing identification, monitoring and management of
risk within their respective spheres of interest. Where risk5 are so remote that it is
impracticable, uneconomic or impossible to eliminate or avoid them (e.g. acts of war,
force majeure, 'plane crash etc.) they are acceptsd.
St Clare Hospice believes that a high-quality Servi￿ is one that should have minimal
risks to the organisation, patients and staff. Where operational risks are identffied through
complaints, incidents or risk assessrnents and reviews, they are added to the risk register
1B

and actions ar8 agr88d to ensure that the risk is either removed or reduced to as low a
level as reasonably possible.
The highest organisational risk for the Hospice is its financial dependen￿ on voluntsry
income, which can be affected by significant extemal issues such as a global financial
slowdown, and the proposed reorganisation of the NHS which may have an impact on
commissioning and funding. Without sufficient funds, it would not be possible to run the
extent of hospice services that are currently provided. Although we have taken several
mitigating actions to secure our income generating capability the increase in baseline
expenditure continues to place reliance on sustained growth in voluntary and trading
income.
Dedicated teams of fundraising, lottery and retail staff, who are supported by volunteers
and the wider base of Hospice stsff, work tirelessly to ensure that the Hospice continues
to receive donations and support from its local community and maintain a good
reputation locally. The SLT and the Income Generation Committee closely monitor
income and expenditure. Robust and detailed plans are created for the fundraising,
lottery and retail functions on an annual basis. Activity against these plans is regularly
monitored throuqh line manaqement processes in place.
The reorganisation and merging of NHS structures due in 2026 presents the Hospice
with a slightly elevated risk of not being able to survive fi'nancially if the hospice's NHS
contract was not to be renewed or cut for any reason. However, the Hospice has been
working hard at building good relationships with NHS partners during the year and
believe5 the Hospice's positive attitude and willingness to support the wider system
during the past few years has generally helped support a higher profile and improved
reputatlon.
The proposed Assisted Dying Bill which, at the time of writing, has passed through the
House of Comrnons and now due to be considered in the House of Lords also presents
few potential risks for the Hospice. This might include a requirement for the Hospice to
be involved in some fomi with Assisted Dying alongside the delivery of existing palliative
and end of life services, and issues connected to the very strong opposing views held
wlthin local communities about this issue.
The ability to recruit to staff vacancies remains a general concern, especially where
specialist skills or qualifications are required. In the past, Registered Nurse recruitment
has posed a significant risk for the Hospice. but this has become less of an issue during
2024125. Holding vacancies for key roles has an irnpact on the quality and ability of the
Hospice to deliver services and function5.
Lastly, health and safety issues remain a significant risk area for the Hospice, with a
number of hospice functions posing risks for hospice colleagues; dinical staff who might
need lo lift patients. retail staff who move donations and stock in the shops, and staff
who are lone workers across several functions as some examples. We have mitigations
in place including training, equipment and security measures.
19

Commentary on Last Year's Plans for 2024125
We planned to deliver an impact measurement programme which focused primarily
on the clinical and community engagement activities. We made significant progress
specifically in the clinical areas. Once fully tested and brought into use, it will provide
individual seNice managers key information to plan their service delivery.
We planned to launch a full services plan which will draw together clinical, community
engagement and education programrnes to deliver outstanding end of life care for
our community. A full services strategy was approved by the Board of Trustees in
November 2024.
We planned to review and implement an updated Patient and Family Support Servi
model which will reflect the changing needs of our community around grief and loss.
This was implemented at the end of 2024.
We planned to work wrth the wlder healthcare system to consider dellvering
outstanding patient care which supports a move from reactive emergency care to
proactive planned care to reduce the burden on the healthcare system. During the
year we joined several key system conversations to Improve care and reduce
unnecessary hospital admissions. The overall number of hospital admissions for
non-elective care has reduced during the year due to effective partnership working.
We planned to invest in our Income Generation team and open new shops to expand
our retsil portfolio to deliver more income for the Hospice. We recruited to a few new
roles and opened one new shop (with more to open during 2025126) as part of our
plan and are beginning to see the benefits in income.
Future Plans 2025126
The Hospice plans for the coming financial year of 2025126 are as follows..
We will work to strengthen our finances, securing target level of sponsors and
launching a 'Lions on Loose. art trail for the summer of 2026, open three new charity
shops, and house clearance achieving target level of income.
We will review our baseline costs; using the Department of Health and Soclal Care
capital grant to best support and maintsin adequate reserves and achieve financially
sustainable budget within the five-year planning cycle.
We wlll work wlth the wlder healthcare system, as part of the newly formed Greater
Essex configuration in delivering outstanding patient care which supports a move
from reactive emergency care to proactlve planned care, to reduce the burden on the
healthcare system.
We will work to understand the impact of whatwe do so we can make better decisions
through data. A key part of this work is the virtual hospice service dashboards whi
will provide management, up-to-date information to maximise use of resources and
show every bed and patient we care for, whether at home or in the hospice.
We will redevelop key service models fit for the future, widen scale of Community
Nursing service, implement education hub, and restructure clinical administration.
We will continue to work embedding the Hospice values and behaviours framework
that sets out the behaviours we accept and don't accept and ensure equity of access
to ServI￿S and Workfor￿ opportunities.
20

Statement of Trustees, Responsibilities for Financial Statements
The Trustees (who are also directors of St Clare West Essex Hospice Trust for the
purposes of company law) are responsible for preparing the Trustees. Report and the
financial statemenis in accordance with applicable law and United Kingdom Accounting
Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires Trustees to prepare financi81 statements for each financial year,
which give a true and fair view of the state of the affairs of the charitable company and
the group and of the incoming l outgoing resources and application of resources,
including the incorne and expenditure, of the charitable group forthat period, In preparing
these financial statements, the Trustees are required to..
select suitsble accounting policies and then apply them consistently;
observe the methods and principles in the Charities Statement of Recommended
Practice;
make judgements and estimates that are reasonable and prudent.
state whether applicable UK Accounting Standards have been followed, SLibj8Ct to
any material departures disclosed and explained in the financial statements;
prepare the financial statements on the going concern basis unless it is inappropriate
to presume that the charitable company will continue in buslness.
The Trustees are responsible for keeping proper accounting records that disclose with
reasonable accuracy at any time the financial position of the charitable company and
enable them to ensure that the financial statements comply with the Companies lict
2006. They are also responsible for safeguarding the assets of the charitsble company
and the group and hence for taking reasonable steps for the prevention and detection of
fraud and other irregularities.
Auditors
On 18 November 2024 the company's auditor changed its name from Haysmacintyre
LLP to Haysmac LLP.
The auditors, Haysmac LLP, will be proposed for reappointment in accordance with
section 485 of the Companies Act 2006.
Disclosure of information to auditors
As far as the Trustees are aware, there is no relevant audit information of which the
Company's auditors are unaware. The Trustees have taken all the steps that they ought
to have taken as Trustees in order to make themselves aware of any relevant audit
information and to establish that the Compansls auditors are aware of that information.
21

People
In my role as Chair and on behalf of the Board of Trustees, l express my deep
appreciation and gratitude to the staff and volunteers who have all made such
significant contribution to St Clare over the past year. They continue to demonstrate
tremendous commitment, professionalism and enthusiasm that is so necessary to
ensure the smooth running of the Hospice.
I would like to offer my sincere thanks to all my colleagues on the Board of Trustees for
their continuing support for the Hospi￿, which has been incredibly valuable. The
experience and expertise of Board members as volunteers not only enables us to rneet
our responsibilities regarding the organisation's governance, but also encourages and
facilitates the developrnent of our services for local people. l am deeply grateful to the
very committed. engaged and skilled group of trustees who give significant time and
support to our senior leadership team.
Finally, I must deeply thank all our supporters and local community who so generously
give of their time and money to support the work of St Clare. It is humbling to witness the
appreciation and goodwill that local people have for our Hospice, and it would be
impossible for us to continue our work without their support. On beha￿ of the Board of
Trustees, St Clare Hospice staff and volunteers, patients and their families, l am very
grateful for the unstlntlng support of our local community.
This Trustees, Report and Strategic Report were approved by the Board of Trustees and
authorised for issue on 2 September 2025.
Dr Jeffrey Phllllps
Chair of Board of Trustees
22

Independent Auditors, Report to the Members of St Clare West Essex
Hospice Care Trust
Opinion
We have audited the financial statements of St Clare West Essex Hospice Care Trust
for the year ended 31 March 2025 which comprise the Group Statement of Financial
Activitie5, the Group and Charity Balance Sheets, the Group Cash Flow Statement and
notes to the financial statements. including a summary of signrficant accounting policies.
The financial reporting framework that has been applied in their preparation is applicable
law and United Kingdom Accounting Stsndards, including Financial Reporting Standard
102 The Financial Reporting Standard applicable in the UK and Republic of Ireland
(United Kingdom Generally Accepted Accounting Practice).
In our opinion, the financial statements-
give a true and fair view of the state of the group's and of the parent charitable
company's affairs as at 31 March 2025 and of the group's and parent charitable
company's net fflovement in funds, including the income and expenditure, for Ihe
year then ended.,
have been properly prepared in accordance with United Kingdom Generally
Accepted Accountlng Practice; and
have been prepared in accordance with the requirements of the Companies Act
2006.
Basis for opinion
We conducted our audit in accordance with Intemational Standards on Auditing (UK)
(ISAS (UK)) and applicable law. Our responsibilities under those standards are further
described in the Auditor's responsibilities for the audit of the financial statements section
of our report. We are independent of the group in accordance with the ethical
requirements that are relevant to our audlt of the financial statements In the UK. including
the FRC'S Ethical Standard, and we have fulfilled our other ethical responslbillties in
accordance with these requirements. We believe that the audit evidence we have
obtained 15 sufficient and appropriate to provide a basis for our opinion.
Conclusions relatlng to going concern
In auditing the financial statements, we have concluded that the Trustees. use of the
going concern basis of accounting in the preparation of the financial statements is
appropriate.
Based on the work we have performed, we have not identified any material uncertainties
relating to events or conditions that, individually or collectively, may cast significant doubt
on the group's ability to continue as a going concern for a period of at least twelve months
from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the Trustees with respect to going concern
are described in the relevant sections of this report.
23

Other information
The Trustees are responsible for the other information. The other information comprises
the information included in the Trustees. Report. Our opinion on the financial statements
does not cover the other information and, except to the extent otherwise explicitly stated
in our report, we do not express any form of assurance conclusion thereon.
In connection with our audit of the financial ststements. our responsibility is to read the
other information and, in doing so, consider whether the other information is materially
inconsistent with the financial statements or our knowledge obtained in the audit or
othenNise appears to be materially misstated. If we identify such material inconsistencies
or apparent material misstatements, we are required to determine whether there is a
material misstatement in the financial statements or a material misstatement of the other
information. If. based on the work we have performed, we conclude that there is
material misstatement of this other information, we are required to report that fact. We
have nothing to report in this regard.
Oplnlons on other matters prescrlbed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit,,
the information given in the Trustees, Annual Report (which Includes the strategic
report and the directors, report prepared for the purposes of company law) for the
financial year for which the financial statements are prepared18 consistent with the
financial statements,, and
the strategic report and the directors, report included within the Trustees. Report have
been prepared in accordance with applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the group and the parent charitable
company and its environment obtained in the course of the audit, we have not identified
material misstatements in the Trustees, Annual Report (which incorporates the strategic
report and the directors, report).
We have nothing to report in respect of the folloviing matters in relation to which the
Companies Act 2006 require us to report to you if, in our opinion..
adequate accounting records have not been kept by the parent charitable company,
or returns adequate for our audit have not been received from branches not visited
by us; or
the parent charitable company financial statements are not in agreement with the
accounting records and returns,. or
certain disclosures of Trustees, remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit.
24

Re6pon6ibilities of Trust8e8 for tha financial stataments
As explained more fully in the Trustees, responsibilities statement set out on page 21 the
Trustees (who are also the directors of the charitable company for the purposes of
company law) are responsible for the preparation of the financial statements and for
being satisfied that they give a true and fair view, and for such internal controls as the
Trustees determine is necessary to enable the preparation of financial statements that
are free from malerial misstatement, whether due to fraud or error.
In preparing the financial statements, the Trust66s are responsible for assessing the
group's and the parent charitable company's ability to continue as a going concem,
disclosing, as applicable, matters related to going concern and using the going concern
basis of accounting unless the Trustees either intend to liquidate the group or the parent
charitable company or to cease operations, or have no realistic alternative but to do so.
Auditor's responslbllltles for the audlt of the flnanclal statements
Our objcctlvca arc to obtaln reasonablc a==urancc about whcthcr thc financial
statements as a whole are free from material misstatement, whether due to fraud or error,
and to issue an auditor's report that includes our opinion. Reasonable assurance is a
high level of assurance, but is not a guarantee that an audit conducted in accordance
with ISAS (UK) will always detect a material misstatement when it exists. Misstatements
can arise from fraud or error and are considered material if, individually or in the
aggregate, they could reasonably be expected to influence the economic decisions of
users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations.
We design procedures in line with our responsibilitie5, Outlined above, to detect material
misstatements in respect of irregularities, including fraud. The extent to which our
procedures are capable of detecting irregularities, including fraud is detailed below:
Based on our understanding of the group and the environment in which it operates, we
identified that the principal risks of non-compliance with laws and regulations related to
compliance with regulatory requirements of the Care Quality Commission, Charity
Commission, employment law and health and safety regulations, and we considered the
extent to which non-compliance might have a material effect on the financial statements.
We also considered those laws and regulations thal have a direct impact on the
preparation of the financial statements such the Companies Act 2006, the Charities Act
2011, payroll taxes and VAT.
We evaluated management's incentives and opportunities for fraudulent manipulation of
the financial statements (including the risk of override of controls) and detemiined that
the principal risks were related to recognition of income and management bias in certain
accounting estirnates. Audit procedures perfomied by the engagement team included:
Inspecting Trustees. meeting minutes
Inspecting correspondence with regulators and tax authorities.
Discussions with management including consideration of known or suspected
instances of non-compliance with laws and regulation and fraud.,
Evaluating management's controls designed to prevent and detect irregularities;
Identifying and testing joumals; and
Challenging assumptions and judgements made by management in their critical
accounting estimates.
25

Because of the inherent limttations of an audit, there15 a risk that we will not detect all
irragularities, including those leadlng to a material misstatement in the financial
ststements or non￿ompliance with regulation. Thls rlsk Increases the more that
compliance with a law or regulation is removed from the events and transactions
reflected in the financial statements, as we will be less Ilkely to become aware of
instances of non-compliance. The risk is also greater regardlng irregularities occurring
dué to fraud rather than error, as fraud involves Intenlional concealment, forgery.
collusion. omi8Sion or misrepresentatlon.
A further descriptlon of our responsibilities for the audit of the flnanclal 8t8tements is
located on Ihe Financial Reporting Counal'5 webslte al
www.frc.or .uklciudilorsres
onsibilities. This descripkn'on forms part of our audltor's
report.
Uso of our report
This report is made 601ely io the charltabl8 companls members, 85 8 body. in
accordance wtth Chapter 3 of Part 16 of the Companle5 Act 2006. Our audit work has
been undertaken so that we mlght stale to the Gharitable companvs mernbers those
malters w8 are required to state to them in an Audltorfs report and for no other purpose.
To the fullest extenl pemiitted by law, we do not accept or assume responsiblllty to
anyone other than the charitable company and Ihe charitable company's members 85 s
body, for our audit work, for this report, or for the opinions we have formed.
L•e Stokos (Senlor statutory audltor)
for and on behalf of Haysmac LLP, Ststutory Auditor
10 Queen Street Place,
London,
EC4R 1AG.
1110912025
26

St Clare West Essex Hos
ice Care Trust
Group Statement of Flnanclal Actlvltles
(incorporating an Income and Expandlture Account)
for the year ended 31 March 2025
Unrestricted
Funds
Restricted
Funds
Total
2025
Tolal
2024
Notes
Incomo..
Donations and gifts
Legacie¥
2.238,849
1.178.100
224.844
2.463.493
1,178,106
2.713.158
1.822,440
Other trading acts'vities
Fundralsing 8venls & similar income
Tr8dlng.Company iumover
183,786
2,085.828
183.786
2,085,826
2.269.612
2,399,618
287.040
89.847
161,111
1,941,654
2, 102,
2.259.723
255,302
101,797
Income from charitable acllvitles
2,104.991
287.040
84,518
294,625
Investment Income and Interest
Other Incomo
Total InGom•
5,131
Expanditurn..
Ralslng funds
Fundraising expendlture
Tradlng Comp8ry expenses
1,172,150
1.904,218
3.076.36
1,172,150
1,904,218
.076.368
877.394
1,590,445
67.839
Ch8rilable activities
Patient care
Education and research
6.236,102
56,120
6,292.
22
350,704
6,404
357,108
6.586,806
62.524
6.849,330
6,254,723
5T,067
8,311,790
Total •xp•ndltur•
1.038 184
75,554
Net (losse8ygalns on Investments
Net movement for the year before transfers
Transfers belween funds
(24.2511
1,229,927
(24,251)
1,082,435
43,878
187.492
519.432
21
192,055
(192,055)
Net movem•nt In fund8
Reconclllatlon of funds..
Total funds brought forward at 1 April
11,316,138
335.676
11,651,814
11,132,382
The statement of financial activilie5 Indudes all galn5 and losses recognised in the year.
All income and expenditure derive from continuing activiiies of the group.
The detailed comparative infl￿atIon for the stalement of fi'nancial activities is induded in nots 24.
27

St Clare West Essex Hos
ice Care Trust
Group and Charity Balance Sheets as at 31 March 2025
Group
2025
Charity
2025
Notes
2024
2024
Flxed assets
Intangible assets
Tangible assets
Investments
13
14
15
8,901
2,214,998
1,018,931
3,242.830
2,629
2,222,225
543,878
2, 768, 732
8,901
2.154,296
1,018,933
3,182,130
2.629
2, 152.558
543,880
2,699,067
Current assets
Stocks
Debtors
Bank deposlts
Cash at bank and in hand
Friends branch funds
18,354
1,494,390
5,522,483
831,696
31
7,866,954
9,816
1,250.912
7,674,053
420,880
31
9,355,692
16
1,715.277
5,522,483
544,304
31
7,782,095
1,645. 768
7,483,713
172,292
31
9,301,804
Credltorn: amounts falllng due
wllhln one year
17
1520,405)
(472,610)
{375,535)
(349.745)
Net current as•ets
7 346 549
8,883,082
7 406 560
8,952,059
Nat assets
10,589,379
11.651,814
10.588,690
11,651,126
Funds:
Unrestrlcted general funds
Unrestrlcted de8lgnatad funds
Restrfcted funds
21
21
21
4.429,426
5.848,840
311,113
4,689,246
6,626,892
335,676
3,470,505
6,807,071
311,113
4,214,345
7,101,105
335,676
Total funds
10,589.379
11,651,814
10,588,690
11,651.126
The deficit of the parent charity was £1.062.436 (2024- £519,432 surplus)
Approved by th8 Board of Trust888 and authorlsed for Issue on 2 September 2025
and slgned on its behalf by:
Dr Jeffrey Phllllps
Chairofthe Board of Trust88S
Andrew Balfour
Chair or the Finance and Risk Committee
Company Registration Number: 3398955
28

St Clare West Essex Hos
ice Care Trust
Group Cash Flow Statement for the year ended 31 March 2025
2025
2025
2024
2024
Cash flows from operating activities..
Net cash (outflowylnflow from operatlng
activities (note 1 below)
11,329,975)
611.787
Cash flows from Investlng actlvltles..
Interest received
287,040
(9,636)
1188,183)
500,000
255.302
Acquisition of Intangibl8 fixed assets
Purchase of tangible fixed assets
Purchase of flxed asset Investments
(155,144)
500,000
Net cash ouffiow from InvMtlng
actlvltle•
(410,7791
(399,842)
(Decrea¥•Vlncr•a•• In cash and cash equfvalents
In the year
Analysls of changes In cash and cash
equlvalents durlng the year."
Total as at 1 Aprll
Increase Sn cash and cash 8quivalent5
in the year
8,094,964
7,883,019
(1,740,754)
211,945
Total as at 31 March (note 2 below)
Notes to the Group Cash Flow Statemont
Reconclllatlon of net Income to net cash
flow from operatlng actlvftles
2025
2024
Net {expendttur•)Ilncom• (as par stat•m•nt of flnanclal
•ctlvltles)
Adjustments ftir..
Interest received
Amortisation of intangible fixed assets
Depreciation of tangible fixed assets
Loss on dlsposal of tangible fixed assets
Net lossesl(gainsl on fixed asset Investments
(Increase) I decrease in stocks
Decrease l (increase) in debtors
Increase l {decreas81 in creditors
(1,062,435)
519,432
(287,040)
3,364
195,410
(255,302)
3.505
200,243
24,947
(8.538)
{243,478)
47,795
(43,878)
(7, 793)
136, 720
58.86Q
Net cash (ouffiow)Ilnflow from operatlng actlvltlgs
2 Analys18 of cash and cash equlvalent8
2025
2024
Bank deposits
Cash at bank and in hand
Friends branch funds
5,522,483
831,696
31
7,674,053
420,880
31
Tolal as at 31 March
29

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements
for the year ended 31 March 2025
l Accounting pollcles
la) Basls of preparatlon
The financial slatem8nls have been prepared in accordance wth Accounting and Reporting by Ch8riti88.' Statement of
Recommended Practice for Charities ISORP 2015) (Second Edltlon, effedlve 1 January 20191, Charities SORP IFRS 102),
Companies Act 2006 and Charities Act 2011.
The Hospice mee18 th8 definillon of a publlc btsnefil entity under FRS 102. As8els and liabilities are initially recognlsed at
historical cost or transaction value unless otherwise ststad in th6 relevant accounting policy nole{sl.
(b) Company •tatu8
The Charity is a company limlled by guarantee and has no share cgpital. The company is Incorporated In England and Wales,
and Ils reglslered offlce Is Sl Claro Hosplca, Hastlngwood Road. Hasllngwood, Essex CM17 9JX,
In the ev8nl of the Charity being wound up. the liabilily in respect of the guaranlea is limited to £10 per Member of the
Chadty. The M8mb8rs of the Charity are the Trustees narned on page 2.
(cl Golng concorn
In accordance with the Charities SORP (FRS 1021 the TruBtee8 have undertak8n an 8ssessment of going concem. As part of
thi8, GOll8ideration was taken as lo whether the Charty G8n continue ilB operations and pay debts as they fall due for al least
one year from the dale of when the accounts ar8 to be 5Igned and that there are no m81edal uncertainties regardlng the
charity's ablllty lo Gontinue a6 a golng concern.
The golng concern assessment included Trusle8s conslderlng cash prolectlons and fln8nclal plans. They are 8alSsfied that the
Charity h8s effective financial controls In place, and that there ere robu81 risk and reserves policies which are ragularty
reviewed. The Trustees are able lo monitor actual results againsl budget during the year and analyse the Charit18 sources of
income and expenditure.
Following the asse$sment, the TruBtees have concluded that al the lime of approvlng the finanGl¢l staternents, the Charity
has adequate resources lo continua to adopt the golng concern bas18 of accountlng In preparfng the financial slalements.
(dl Group fln¥nGINI Statements
The financial statements con801idat8 th8 results of the Charity and118 wholly owned 6ub8idiary, Sl Clar8 Hosplc8 Tradlng
Company Llmlled, on a Ilne by Ilne basis.
No Separate slatemant of flnancl81 act5vltles has been presented for the Charlty alone as p8rmltted by Secllon 408 of th&
Compani88 Act 2006.
{el Fund accountlng
Unreslrlcted funds are those availabl8 for use at the diSC￿tIon ol the Trustees In fvrtherance of the general objectives of the
Charity.
Designated lund$ are those earmarked by the TNstees for a particular purpose.
Reslricled funds are funds whlch are to be used In accordance wllh specific reslrictlons Imposed by donors or whlch h8ve
been raised by the Charity for particular purposes.
Investment income and gains Bre allocated to the unre81￿cted or restricted fund as appropriale.
(fj Income
Income Is recogn1￿￿ when the Charity has entitlement lo the funds, any perfomian¢e ¢ondlllon$ attached to the item{s) of
income have been mel, It 1$ probable that the income will be received and the amount Can be measured rellabty.
Where income has related expenditure las wlh fundraising or contract incornel, the income and related expenditure are
reported gross in the statement of financial activitSes.
Donations. grants and gifts are recognised when receivable. In the event th818 donation is subject to fulfilling perfomiance
ondltlons before th8 charity is entitled to the funds, the income Is deferred and not recognised until it is probable that those
conditions wlll be fU￿illed in the reporting period.
Income from Gift Aid lax reGlaims for any donations wth relevant Gfft Ald ¢ertlfi¢ates Is reGognised in income for Ihe year. Any
amounts of Gift Aid not received by the year end are accounted for in income and 8S 8ccrued income in deblor8.
30

St Clare West Essex Hos
ice Care Trust
Notes fonning part of the financial statements
for the year ended 31 March 2025
Income from NHS contracts. government and other grants, whether 'c8Pit81' grant8 or'ravenue. grants, are recognised when
the charity has entillament lo the funds. any performance conditions attached to the grants have been met, it is probable that
the income will be received and Ihe amount Can be measured ￿1￿¥blY and 1$ not deferred.
For legacies, entitlement is taken on a case by case basls. Usually, the Charlly would not recognlse any legacy Income If
there ha5 been no communlcatlon from the Executor of the estate. For pecuniary legacies, the Charity would usually
recognlse the income once communication has been received from the Executor that th&re are sufficient nel assets available
to pay the legacy. For r8sidual legacies, the Charity would usually only recognise once the estate accounts have bean
approved, or after other communiGatlon has been received from the Executor confimiing entitlement and amount due.
Income recelved In advance for a grant received relating to the followlng year ar8 deferred untll the ¢rlterfa for income
recognition are mel.
Loltery Income Is accounted for In respect of those draws that have taken place In the year.
Relall 8ale8 Sno)me Is recognl8ed on point of 8ale for both donated and purchased goods.
Funds ralsed by Frlends branches are con8011dated wilhln th8 Charllys account8.
(gl Donated good8 and servlGe
Donated services or facllllle8 8Te recognlsed when the Charity has control over the item, any conditions associated with the
donated Item h8ve been met. the ￿ceIpt of economlc benefll from the use of the Item Is wobable and that economic beneftt
can be rneasured reliably.
Donated profes8ion818ervices and facili1188 ara included in incom8 at the astimated valua of the gift to the Chadty when
received. based on the amount that the Charlly would have been prepared lo pay lor these 5eNIc8s or facillties had il been
required lo purchase them, with a corresponding enty in Ihe èppropri8le expendlture heading for Ihe same amount. Donated
fixcd a93cts orc •imilody tDkcn lo inGomc al tho voluc to tho Charlty wllh thc olhor cnty boing capitali￿vcd in fixod 0￿01￿.
Ihl Expendltur•
Expenditure is included In the Statemant oi financiol octiviti8s on an accruals basis. indusiv6 of any VAT which cannot be
recovered.
Fundrolsing exp8ndlture Includes costs dlrecled to ra18ing funds lo finance the charltable objects and to promote the activities
of the Charfty.
chart18b￿ actlvltles Include 8xpendlture as8oc6ated with providing Hosplce care serwces to patients, their carerg. famllles and
friends and include both the direct and support costs re181ing lo those acllvlties.
Support costs indude Gentr81 functions and have been allocated to actlvity ¢08t categories on a basis consistent with the u8e
of resources e.g. allocallng premlses costs by floor area, staff costs by tlme sp&nt, and other costs by Ihelr usage.
11) Volunteers •er¥I￿$
The value of services provlded by volunteers is not incorporated into these financial 8tatem8nt8. Further details of the
contributlon made by volunteers can be found In the Trustees. annual report.
(Jl Ponslon costs
The Charity conlribule5 to defined benefit 8nd deflned conlribullon schemes on behalf if Its employees.
The pension costs charged in the Financlal Slatements represenl the contTibutlon5 payable by Ihe ChaT6ty during the year, In
eccordance with FRS 102.
A numb8r of employees are members of the National Health Service Pension Scheme. This is a defined benefit5 scheme. the
a888ts of which are held independenlly of the Charity. The assets relating lo the ChaTitVs employees cannot be separatety
identified and, in accordance with FRS 102, are not included in the Balance Sheel. Employees who are not eligible to join the
NHS Pension Scheme are able to join one of two Group Personal Plans, whl¢h are both defined contribution schemes.
For all schemes, the Charity has no liability beyond rnaking ils contributions and paying across deductions for the employees.
contributions.
Where employees, salarfes are allocated to unrestrtcted and restrlcted funds. the pension costs related to those employees,
are allO￿ted to the same funds.
31

St Clare West Essex Hos
ce Care Trust
Notes forniing part of the financial statements
for the year ended 31 March 2025
Ikl Employea beneflts
Short term benefits including holiday pay are recognised as an expense in the period in which the service is received.
Termination beneflts are accounted for on an accruals basis and in line with FRS 102.
(11 Intangible fix•d assgts and amortlsatlon
Intangible flxed 85sels costing rnore than £1,000 are capitalised.
Amortisalion 18 provided on all inl8ngibl& fixed assals at rates calculated to write off the cost on a straight line basis ovar their
expected usefvl lives as follow8.'
Computer Software
over 4 years
(m) Tanglbl• Ilxod a88•t8 and d•prnclatlon
Tanglble fixed assets, although Indlvldualty cosllng less but as part of 8 project cosllng mor8 than £500 are ¢apltsli8ed.
Depredatlon Is providgd on all tangible fixed ass8t8 at rale8 cal¢ulated lo write off the cost on a slraighl line basis over their
expected usefvl Ilva8 as follows..
Freehold18nd
Freehold bulldlng8
Freehold bulldlng adaptallons
Furniture, equlprnenl and medical equipment
Telephones
Computer equlpment
Motor vehlcfes
belwgon 34 and 50 yaar8
over 10 years
over 5 ye8rs
over 5 years
¢)ver 4 years
over 4 year8
(n) Stock
Stock consists of purchasod goods for resa18. Slocks ara valued at the lower of cost 8nd nel realisable value. Itgms donated
for resale ar8 not Included In the financial 51atemenls untll they are sold, because the Trustees conslder It Impraclkal lo be
able lo assess the amount of donated stocks 8$ Ihere are no systems in place which r8cord these items until Ihay ara 901d
and undertaklng a stock lake would incur undua cost for the Charity which far outweigh the benefllB.
{0) Flnanclal Inslrumonts
The Charity only has financial asset8 and financial liabllltles ol a kind that qualify a8 basic financlal Inslrumenl8. B881c financial
Instruments affj Initially recognlsed al Iransactlon value and subsequently maasur8d al Ihelr settlement value with the
exception of bank loan5 which are subsequently measured at amortised cost using the effective interest method.
(pl Oporatlna le•8•8
Operatlng18ases are recognlsed over the perlod of whlch the lease falls due.
Benefits received and recalvable 8$ an incentive to 81gn an operatlng leasa are recognlsed on a slralghl line basss over the
period of the le8Se.
2 Judgement• and koy 8our¢•• of •$tlmatlon unc•rt•lnty
In the application of the Ch8rill5 accounting policies, the Trustees are required lo make judgements, estimate5 and
assumptions about the carrying amount of a55els and liabilili8S that are not raadily apparent from other $our¢e$. The
estimates an¢J a55oGiated assumptions are based on historical experience and other factors that are wn5idered lo be
relevant. Actual results may dlffer from these esllmate5.
The estimates and underlying assumpllons are revlewed on an ongoing basis. Revisions to accounting e51imales are
rewnised in Ihe period in which the eslim81e is revised, rf the rev151on affeGts only that period, or in the period of the revision
and future perlods If the revision affects both current and future periods.
The annual depreclallon Gharge for tangible fixed assets 15 Sensitive to changes in the esllmated useful economlc Ilves and
residual values of the 88sels. The useful economlc lives and residual value5 are r8-ass8SS8d 8nnualty. They are amended
when necessary lo reflect current estlmales. based on technolc4Jical advancement, future inveslmenls, economic ulilisation
and the physical condition of the 8ssets. See note 14 for the Carrylng amount of the tangible fixed a55ets and note 1 for the
useful economlc Ilves for each class of asset.
32

St Clare West Essex HosDice Care Trust
Notes forming part of the financial statements
for the year ended 31 March 2025
3 Financial aclivities of the Charlty
The flnanclal aclivilies Shown in the consolidated statement Includes those of the Charflys vtholty ovmed subsldlary. Sl Clare
Hospice Trading Company Limit8d.
A summary ofthe flnandal actfvltie5 undertaken by the Charfty Is sel out below:
2025
2024
Total Income
Total expenditure
Net gains on investments
Net Income for year
Total funds brought fO￿ard
Total funds carrled forward
6,783.296
17,821.481)
24,251
11,062,436)
11651,126
7,664, 739
(7, 189, 185)
43,878
519,432
11, 131694
Represented by:
Unrestricted income fvnds
Re.81rirApd InrAJmp. fundA
10,277,577
311,113
11,315,450
335 676
4 Donatlon8 and glft•
Unreslrlcled
Funds
Re8tr4cted
Funds
Totsl
2025
IndfvSduals
Appe818
Charitable TTU818
Communlly
Corporate
Donallons from retall Glft Ald Scheme
Retail Glft Aid
868,921
63,525
168,347
242,532
218.233
540,918
136,173
1,630
870,551
63,525
391,S61
242,532
218,233
540,910
136,173
223.214
Unrestricted
Funds
Restrfctad
Funds
Tolal
2024
Indlviduals
Appeal¥
Charitable Trusts
Community
Corporate
Donations frorn Tetail Gift Aid stheme
Retail Glft Ald
862,318
47,150
131,669
294,167
300,183
457,749
114,264
2 207 500
252,140
1.114,458
47,150
385, 185
294, 167
300, 183
457,749
114,264
253,516
505,656
5 Legacles
In addition to legacies received during the year, the Charity is the benef￿lary of further legacies which have been Induded in
the flnanclal statements. as entitlement to th818gacies has been established and is consldered probable that thay will be
received and can be reliably quanlified.
33

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements
for the year ended 31 March 2025
6 Not income from tradlng actlvltles of subsldlary company
The Charity has on& wholly owned trading subsidiary, St Clare Hosplce Trading Company Limited, which is registered in
England and Wales. company number 2951374.
The principal activities of St Clare H05pice Trading Company Limited are the sale of purch88ed and donated goods In support
of St Clare West Essax Hospice Care Trust through Its Shops, 8nd the operation of a l0tt8ry.
St Clare Hosplc• Tradlng Company Llmlted
Proflt and I￿* account
2025
2024
Turnover
Cost of sales & admlnistration expenses
Rent and IT charge payable to St Clare West Essex Hosplce Care Trust
Net PToflt
2.085,826
{1,904,218)
26,200
1,941,654
(1,590,445)
(13,000
Distributions to Sl Clare WeBt EB88X Hosplca Care Trust
Relalned In subsidiary
155,408
338,209
The aggregat8 of the 858ets, Ilabiliti88 and funds 8131 March was..
Assets
LIabl￿tieS
Funds
519,$49
518,859
664.314
(663,6241
34

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements
for the year ended 31 March 2025
7 Income from charltable actlvltle
2025
2024
NHS West Essex Cllnical Commissionlng Group
Contract for patient care services
NHS East and North Hertfordshire Clinical Commissioning Group
Contract for patient care sekvic6s
Depariment of Health Grant
Reimbursement of medical consultant costs
Research & development {restrlcted Income)
2.061,657
2,052,990
43.334
144,945
144.884
4,796
52,001
144,4iXJ
10,332
8 Costs of ralslng funds
Dlrecl costs
Supwrt costs
(note 111
Total
2025
Fuiidi¥i¥liiy ¥XV¥llLliLui¥
Trading Company expenses
948.101
1.904.218
228,049
1,172,150
1,904.218
Dlrect costB
Support costs
(note 11)
Total
2024
Fundrai8ing expendlture
Tradlng Company expansas
677.209
1590 445
200,184
877,994
1590 445
2 467.839
9 Patl•nl car• costs
DSrect cost8
Support costs
{note 111
Total
2025
Inpalienl unlt
Wellbelng & Oulpatlents
Community seTViGe
Hosplce at Home
Patient & Famity Support
Strategy 2022+
1,733.021
369,301
668,026
603,103
561,176
1,112,822
483,236
279,800
256,374
173,876
346.071
2,845,843
852,537
947,826
859,477
735,052
346,071
Dlroct costs
Support costs
(nots 111
Tol81
2024
Inpallenl unll
Wellbeing and Outpatients
Communrty seryice
Hospice 81 Home
Patient and Family Support
Strategy 2022+
1,471.097
361.248
621.397
625,581
574,689
1,090,409
487,156
277,820
252,431
173.390
319 505
2600711
2,561,506
848,404
899,217
878,012
748,079
319 505
6 254 723
3.654.012
35

St Clare West Essex Hos
ice Care Trust
Notes fomilng part of the flnancial statements for the year ended 31 March 2025
10 Supp¢Yt co•t•
li 11 i.tj IÉ JI
Total
2025
Management & HR
In5urnnce
Vohjnteer 8ep4lc•s
PremlBeB and IBclliti85
Caterlng & ck8Bning
Communlcallons
44.933
2.512
10.873
24.158
10.591
42,862
39,228
49,490
1,404
179.733
33,643
30.640
323.714
182,698
45.719
100.667
126.817
8,426
28,022
52,543
41,477 34,564
9,540
1,506
44,478
86.968
52,956
14.287
56,037
40,210
3,009
48,703
87,571
34,564
2,008
1,977
24,158
5,295
18,573
39,225
46,397
3,812
28,022
52,543
10.369 118,281
1.004
10,870
9,662
7,944
5,717
11,208
9,280
402
37,364
70,056
Staff Tlmo
Fknor Spac8
U8aga
Floor Sp8C8
Staff Time
Staff Tlme
Staff Tlme
Staff Tlmè
Usage
UsAge
Us8ge
U&B9e
464901
50,213
90.838
483.155
284.779
162.61)0
280.186
309,311
20.063
255.124
426.796
63.212
14.495
5.295
15,716
33.623
37,117
3,210
46.703
87.571
19.726
Office coets
Govemance cost8
Flrsl contact
Cllnlcal Qu811ty & Manager
Olpltal & Transftwrn8llon
68,310
76,512
63,262
TOTALS
2024
Management and HR
Insurance co818
Volunteer ￿rVIceS
Preml8e8 And facllltle
CAlering and cle8nlng
Communlcatlons
38.293
1.326
9.907
25.3C6
9,781
35,847
33,101
45,221
1,402
187,967
17,761
27,919
339,094
168.725
57.357
85.117
115.677
8,414
25,214
58,944
41,775
5,036
40,528
91,100
48.906
35.B47
47,287
36,741
3,005
42,024
94.W7
34,812
795
34,812
1,061
1,801
25,306
4,890
23,301
33,101
42,394
3,807
25.214
58,944
10,444
530
9,9D5
10,121
7,336
7,172
9,458
8,479
401
33.619
75.925
96.693
Staff Tlme
Floor gpace
Usage
Floor sp8C•
Stsff Tlme
staff Tlme
staff Tlm8
Staff Tlmo
U88g&
U88g&
444,816
26,50g
90,060
506, 110
244,528
179,240
236,437
382,827
20.034
217,912
429.667
122,955
15,183
4,890
19,716
28,373
33,915
3,205
42,024
94,907
Office co818
Govern8nca co818
First cont8cl
Cllnlc81 Quallty & M8nager
Dlgltal & Tran5forrnatlon
TOTALS
49.817
50.040
122,955
Usage
11 Not Incvm•l(•wendlturel for tho ye•r
Incorne IB Btated after charglng..
2025
2024
Amortl88Uon of Intsn9lble flxed aB8et5
Dèpreciation of tsnglble fixed asse15
AudltorB remuneration (including irrecoverabl8 VAT)
- Statuiory audlt
- Tax Se￿CeS
TrustÈes' indemnlty insurance
Operatlng leases
3,364
195,410
3,505
20CI,243
22.1100
3,097
1.698
20.9tXI
5,993
1.532
234.102
36

St Clare West Essex Hos
ice Care Trust
Notes formlng part of the flnanclal statements for the year ended 31 March 2025
12 Truat••8' r•mun•ration
No Trustees recefved emoluments In the current or comparatlve year. No Trustees were relmbursed expenses in the current year
12024.. NII).
13 Intonglbl• Ilx•d ass•ts
Inlanglbl8 flxgd assets acquired by Ihfj Charty represent COMF￿tsr softworg.
Group and Charlty
Cost
At 1 Aprll 2024
Addiiion8
Disposals
At 31 March 2025
39.957
9,636
Amortisalion
Al 1 AprS12024
Charge for year
At 31 Mar¢h 2025
37,328
3,364
40.692
Carrying value at 31 March 2025
8.901
C8rry6ng value at 31 March 2024
2,629
14 Tanglble flx•d a•••t•
Group
Freehold
Land &
Buildings
Fumllure &
Equipment
Totsl
Cost
Al 1 Aprll 2024
AddSllon8
Disposa15
At 31 March 2025
4,431,961
74.786
899,249
113.397
29,6751
982,971
5,331,210
1B8.183
(29.6751
5.4B9,718
4,506,747
Depreciation
At 1 Awil 2024
Charge for year
Dlsposals
At 31 March 2025
2.449.280
105.516
659.705
89.894
129.6751
719.924
3,108,985
195,410
(29,6751
3,274.720
2,$54,796
Net book value at 31 March 2025
1,951,951
263.047
2.214.998
Net book value at 31 March 2024
1.982.681
239.544
2,222,22S
37

St Clare West Essex HosDice Care Trust
Notes fomiing part of the financial statements for the year ended 31 March 2025
14 Tanglble flxed amets (contlnu•d)
Charlty
Freehold
Land &
Bulldlngs
Furnllure &
Equlpmenl
Total
Cost
Al 1 April 2024
Addltlons
Disp088ls
Al 31 March 2025
4.431.960
74.786
683,844
103.858
129,6751
758,0
5,115,804
178,644
129,6751
,26
,T13
,506,74
Depreciauon
At 1 April 2024
Charge for year
Dlsposals
At 31 March 2025
2,449,279
105,516
513,967
71.390
129,675)
795 555,882
2,963.246
176,906
{29,6751
10,477
Nel book value al 31 March 2025
1,951,951
202,345
2,154.296
Net book value 8t 31 March 2024
1,982,681
169.877
2,152.558
15 Flxed a••at InveBtmonts
Charlty
2025
2024
Llsted Investments..
Market value al 01 Aprll
Addiliciis during the year
Nel gains on Investments
Market value al 31 March
Cost of Shares In subsldlary company.
Sl Clare Hospice Tradlng Company Llmltad
543,878
500.000
124.947)
1,018,931
500,000
43.878
3,878
At 31 March 2025 UK equities compri88d:
Markèt Valu•
£1.018,931
Cost
£1,000,000
196,590.6512024'.1￿,389.O9j unil8 In CCLA COIF Charities EthScal Investment Fund
The Charity owns the whole of the155ued share capllal of St Clar8 Hogplce Trading Company Limited, 8 company Ir￿rporated In
England and Wales. The company exlsls 501ely to raise funds f￿ the work of the Charlty by the ¥ale of donated and purchased
good5 and the operation of a lottery.
16 D•btor•
Group
2025
Charlty
2024
2025
2024
Sl Clare Hospice Trading Ccffnpany Limitsd
HMRC- Income lax I VAT recoverable
Accrued legacy Income
Interesl due
Prepayments and other debtor8
373.987
32,236
1.035,574
46.016
227.464
540,759
65,366
615,506
30.679
393.458
42,081
1,035,574
46.016
37D.119
80,350
61&506
31,236
523,820
Legacy nollfficallons e511mated at £331k (2024: £385k) have not been a¢CTue
as 81 the lime tho accounts were
or certainly of receipt of each of the individual legacies could not be ascertained.
nallsed. arnount
38

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements for the year ended 31 March 2025
17 Creditors: amounts falllng due wlthln on• y•ar
Group
2025
Charity
2024
202S
2024
Interest freg loans
Taxation and sctlal securlty
Trade creditors
Other crefiitors
Accruals
D8ferred Incorne
2.500
138.615
87,071
157,06T
T8,024
9,333
2.500
138,615
56,317
82,668
60,312
147,190
142,614
169.581
61,020
147.190
9D.615
92,B28
44,902
Included In other creditor8 are pens1￿ conlrlbutlons amoun
Delerred Incom• roconclllatlon:
Group
2025
Charlty
2024
2024
2024
Brougm fowlard al 1 Aprll
Released lo the stslement of financl81 actlvltles
Doforrod during the yoor
Carrled forward at 31 March
9,333
(9.3331
23,392
(23,392)
Q.333
9,333
19,3331
23,392
(23,392)
9,333
18 Staff co•t•
2025
2024
Salarle5
Soc181 securfty costs
PenBlon costs
6.379.740
614,279
S53,850
S.826,598
548,983
Included In the above are redundancy and temlnalion paymenis totalllng £31,224 {2024.. £Nill-
The number of employees whose emoluments a5 dgfined for taxation purp08es amounted lo more than £60,000 during
the year was as follows..
2025
2024
£60.(K)1- £70,000
£70,001- £80,000
£80.001- £90,000
£90,001- £100,000
£100,001- £110,000
£110,001- £120,0(KI
£120,001- £130.¢XN)
£140.001- £150.1
The average number of employees during the year was..
2025
86
104
2024
85
100
Full time
Part lime
The average number of full tlme equivalent employees In the year was 144.6 {2023: 134.21.
19 Kay managèment per•onn•l
The Charity considers that the key management personnel comprise the Trustees and the Senior Leadership Team. The iotal cost
Including employer national Insuran￿ of the key management peT50nnel of the Charity were £802,96012024.' £880,758)- During
the year Iwo members of the Senior Leadership Team resigned their responsibilllies were absorbed wilhin the other members
of the team.
39

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements for the year ended 31 March 2025
20 Analy818 of net assets between funda
General
Funds
Designated
Funds
Restricted
Funds
Total
Funds
Group fvnd balanc•s at 31 March 2026:
Intanglbl8 fixed assets
Tangible lixed assels
Investments
Current asse15
Current liabilitles
Total nel asset8
8.901
2.214.998
,901
2,214,998
1,018.931
7,866,954
1520.4051
1,018.931
3.930.9(N)
(520.4051
3.624,941
311,113
General
Funds
Design8ted
Funds
Restrlcted
Fund8
Total
Fund8
Group fund balanc•A At 31 March 2024:
Intangible flxed assets
Tanglble flxed assets
Investments
Current assets
Current Ilabili11¢8
Total nel 8ssets
2,629
2.222,225
2,629
2,222,225
$43,878
9,355,092
472,610
543.878
4,617,978
472,610
4,402.036
335,676
General
Funda
Design81ed
Funds
R8slrlcled
Funds
Total
Fund•
Charlty lund b•lance• at 31 March 2025:
Inlanglble fixed a88818
TJngible fixed assets
Inveslments
Current assets
Curmnt Ilabililles
Total net assets
8,901
2,154,298
1.018,933
3.624,941
8,901
1154.296
1,018,933
7,782.095
(375.535}
3,846.041
(375.535
311,113
General
Funds
De8lgnaleii
Funds
Reslrlcled
Funds
Total
Fund•
Charlty fund b4l•nceJ at 31 March 2024:
In18nglble fixed assets
Tanglble flxed as$ot$
Inve81men18
cu￿ont a88e18
Current Ilabililies
Total nel 888ets
2,629
2,152,558
543,880
4,402.038
2,629
2,152,558
543.860
9,301.804
349.745
4,564,090
349.745
335,676
40

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements for the year ended 31 March 2025
21 Stat•m•nt of funds
At l Apn"I
2024
Income
Expandilur8
Transfers
At 31 March
2025
Unrestricted funds:
General funds
Designated funds
Nel Book Valuo of Flxed Assets
CllnScal Services & Digital
CapSlal Development
Impact Development
Income Generation
People Development
4,689.246
8.138,663
18.392,719)
(6.764)
4,429.426
2,224,855
653. 729
3,000.000
100.000
409,463
238,845
,316,138
{198,775)
(208.084)
197,819
2,223,899
445,645
3,000,000
80,274
54,950
44,072
0,278,206
119.726)
{354,513)
{194,7731
.368,590
8,138,663
192.055
Re$lrfcled funds..
Patient Care fund
Communlty Engagement fund
Bereavement SeNice fund
EdurAllon & RoGoafGh fund
Dop8rtmenl of Health Capilal Grant
168.057
48,438
31,454
87,7?7
253,293
76,503
45,063
4,796
144,945
524.600
1207.8871
185,5171
157,3011
16,4031
(47,110)
166,353
39,424
19,216
86,120
{144.9451
1192,0551
335,676
357,
Total fund8
Al l Aprti
2023
Income
Expondliure
Tran81ers
At 31 March
2024
UnreBtricled funds..
General lunds
D&81gnaled funds
Nel Book Value of Flxed Assets
Clinical Sthvices & o￿ll81
C8pltal Oeveloprnent
Impact Development
Incomè Generallon
People Development
3,859,639
8,783,073
{7,946,4091
(7,057)
4089,246
2,273,459
876,542
3,000,000
too,000
457,844
335,538
0,903,022
1203,748)
1222,813)
155.144
2,224,855
853,729
3,000.000
100.000
409,463
238,845
11,316,138
{48,381)
{96,6931
8,783,OT3
Re81ricted fund8:
Polienl C8re fund
Communlty Engagement fund
Bereavemenl Servlce fund
Education & Research fund
60,484
38.293
49,205
81,378
229,360
396,741
63.261
45.654
10,332
515,988
(141.081)
{53.1161
{63.4051
3,983
261,585)
148,0871
168.067
31.454
87.727
335,670
(148,087
Total fund8
Designated funds represent the nel book value of fixed 85seis held by the Charfty as Ihe5e are not free reseryes, and a further
£5 mllllon deslgnatlons to gUPPOrt our straleglc goals were m81Je in 2022. The £5 mill5￿ We￿ lo be released in the next 3 to 4
years. of whlch £1,375,059 have been expended by 31 March 2025.
Restricted funds..
The Patient Care fund represerts funds glven by organisalions and IndI￿dualS to purchase equlpment and fund other costs for
patient care services.
The Communlty Engagement fund represents funds given by organisations to contribute towards costs of the Compasslonate
Neighbours project.
The Bereavement Servlc8 fund represents funds glven by organisallons to Cont￿bUt8 towards bereavernent $6Nie8s.
The Edu￿tion & Research lund represents fvnds for the lurther education of DI￿r$.
TransfeT5 between furK15 represent the purchase of fixed assets in the year.
41

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements for the year ended 31 March 2025
22 Related party transactlona
During the year, the Ch8rfty provided rental of irffice accommodation and IT equipment lo its wtholly owned trading subsidiary. Sl
Clare Hospi￿ Trading Company LimSled. The rentsl charge amounted to £26.200 (2024: £13.1))O). In addition, the Charlty recelved
Glft Aid donation of £155,408 during the y88r12024.. £338.2091. Thè Charity also recei¥e(1 £24,38512024'. £1,120) don8tlcffis from
its. tru8le68 and parties related to the the Iwslees, wilhoLrt condltlcn8.
Excludino the Glft Donation, at the Balance Sheal dale, the Charity was due £218.579 from St Clare Hosplce Trading Company
Limiled12024.. £202,550) whlch wére remitted to the Charity after the Balance Sheet date.
Thwo wgre no other related paty transactions In the currgnl or Gornparative year which raqulred disclosure.
23 Commltmentl und•r op•ratlnq IM•••
Al 31 M8reh, the group had outstsndlng commitment8 for future mlnlmum lease poymen16 under non-cancell8blg operaling leases
as lollows..
2023
2025
2024
2024
Other Land & Bulldlng
Olhgr
L8nd & Bulldlng
Operatlng leases whlch explr8:
r￿1 later Ihan one year
later Ihan one year and not lalar than five y8arB
later than five year5
495
1,980
495
189.750
554,792
227,833
177.000
566, 792
316,833
320
42

St Clare West Essex Hos
ice Care Trust
Notes forming part of the financial statements for the year ended 31 March 2025
24 Prlor year group staiement of flnanclal actlvltle9
Unrestricted
Funds
Restricted
Funds
Total
2024
Income..
Donations and gifts
Legacies
Other trading aetivitie$
Fundraising events & similar income
Trading Company turnover
2,207,500
505,656
2,713.156
1,822,440
1,822,440
161,111
1,941,654
2,102.765
161,111
1,941,654
2,102, T65
Income from charllable acllvllles
2,249,391
10,332
2,259, 723
Inve81ment income and interest
255.302
255,302
101,797
9,255,183
Other income
101,797
Total Incom•
8,739.195
515.988
Expondltur•.'
RaSslng funds
Fundralslng 8XP8ndlluT8
I rading Lompany expen8e8
877,394
1,590,445
2,467,839
877,394
1,590.445
2,467,839
Charitable activities
Patient cara
Education and research
5.997,120
53,085
6.050,205
8,518,044
257.603
3,982
261,586
261,586
6,254, 723
57,067
6,311,790
8, 779,629
Totsl •xpendltur•
Nat Income for ya•r
22
51 254,403
475,555
Net gains on Investments
43,878
43,878
Net movement for the year before transfer5
265,030
254,403
519,432
Transfers betsveen funds
148.087
(148,0871
Net movement In fund•
413,116
106.316
19.432
Re¢on¢lllatlon of funds."
Total funds brought forward at 1 April
10,903.022
229,360
11.132,382
Total funds carri•d forward at 31 MarGh
11,316.138
335,676
11,651,814
43