Charily registration number 1063434 (England and Wales) Company registration number 03379241 CHELTENHAM OPEN DOOR ANNUAL REPORT AND UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MAY 2024 CHELTENHAM OPEN DOOR CHELTENHAM OPEN DOOR LEGAL AND ADMINISTRATIVE INFORMATION Trustees Mr R S L Bussey Mrs S M Hutchings Mrs J A Pattison-sharp Dr C E Whiling Mrs Eleanor O'Kane E A (Appointed 15 June 2023) (Appolnted 15 June 2023) (Appointed 1 December 2023) Charity number (England and Wales) 1063434 Company number 03379241 Reglstered office 39 Grosvenor Street Chellenham Gloucestershire England GL52 2SQ Independent examiner BK Plus Limited 6 Manor Park Business Centre Mackenzie Way Cheltenham Gloucestershire England GL519TX CHELTENHAM OPEN DOOR CONTENTS Page Trustees, report Independent examinar's report Statement of financial activities Slalement of financial position Notes lo Ihe financial statements 10-14 CHELTENHAM OPEN DOOR TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MAY 2024 The trustees present their annual reporl and financial statements for the year ended 31 May 2024. The financial statements have been prepared in accordance wilh the accounling policies set out in note 1 to the financial statements and comply with the charity's governing document. the Companies Act 2006, FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" and th8 Charities SORP "Accounting and Reporting by Charities.. Staternent of Recommended Practice applicable lo charilies preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" Objectives and actlvities Purpose of the charlty Our Mission: Chellenham Open Door supports vulnerable, disadvanlaged. and lonely people. We aim to ease the detrimental impact of poverty, hardship and social or emotional distress in practical ways. No referrals, slips or explanalions required. Our Guests are people who have been deprived of the comforts and security most of us lake for granled. We offer them hospitality, warmth, food, signposting or access lo other seNices and a saf8 spac8 to be. The people who come through ourdoors are from all walks oflife. They may be experiencing mental health dlfflcullSes, in or recovering from addiction, isolated from friends and family, in financial difficulty, sleeping rough, in a hostel, sofa- surfing or have spent lime In prison. Our Ethos: Independent - Cheltenham Open Door is not linked to any church and we welcome people of all faiths and non8. Non-judgemental - Regardless of background, elhnicily, gender. or ongoing issues Personal anonymity - We do nol ask questions of our Guests and Ihey need no booking or referr81 to visit us. Free al point of access - All the services we offer are supplied withoul charg8. No central funding- We rely enlirely on donations to operate. This enables us to respond to the needs ofthe individual. Our Values Our values drive everything we do. They guid8 our decisions and help us evolve our services. Putting our Guests first- We always act in the inlerests ofour Guests. Always a friendly welcome - We provide a welcoming and safe space. Showing consideration for others - We treat everyone with respect and kindness. Acting with compassion - We are fair and non-judgemental. Seeing the individual - Our independence allows us lo consider the needs of the individual. CHELTENHAM OPEN DOOR TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MAY 2024 The activilies of the Charity The Guest Hub (Unil 3. St George's Business Park. Alstone Lane) In response lo increased demand, we have opened for four days a week sinca 20 June 2022, offering as standard and free al the point of delivery.. companionship and respect in a safe. accepting environment Buffet breakfast, a two-Gourse cooked lunch. drinks & snacks through the day clolhes and outdoor kit for those who need it shower faGililies with toiletries and towels laundry facilities food parcels recreational activities including on-site pool table day trips help and support if sought with signposting and consultations with outreach workers from expèrt agencies The Donations Hub (39 Grosvenor Street- formerly the Guest Hub) Continues to provida a convenienl, town centre location for donors lo drop off donations. It is opèn two days a week, run by the Donations Coordinator and volunteers sorting and storing donations and preparing food parcels. Achievements and performance How our Actlvltles Deliver Publlc Benefit The Trustees have due regard lo guidance issued by the Charity Commission. All our aGlivities focus on support for the relief of the impact of poverty, hardship and social or emotional dislress and are undertaken to further our charitable purposes for the public benefit. We make no charge for any of our services and practise no discrimination, welcoming anyone who seeks our help. Guest services Onsite caterlng - significanl increase in meals setved from an average of 50 per day when w8 opened to a peak of 90+ per day. We cater for vegan. vegetarian & food allergens Slandard food parcels have increased from an initial 30 per week in 2021 to 100 per week in 2024. We continu8 to develop a mor8 flexible food parcel a51owance for street homeless and sofa-surfers, availabl8 daily Pet food parcels are now available weekly for our guests with dogs & cats. Current uptake is beiween 20 and 30 parcels a week. Expanded inilialives indude regular visits from podialrisl, hairdresser, NHS Se￿iCeS Inc. GP consullalions, liver scans, tests for airborne viruses, v-i-a addiction charity counselling, P3 housing charity referr81s, Samaritans and more recently Alcoholics Anonymous. On-site counselling by a trained psycholherapisl is now a weekly fixlur8 Enhanced Streel-homeless provisions lenls. sleeping bags, rucksacks. tarpaulins, thermal wear, cold- weather clothing, head-torch8s etc now all available on demand. Guest facllities New dual-purpose Portakabin- provides storage for 'slreel kit, and a separate Offi￿ for conf5dential agency meetings, counselling sessions and medical consultations Guest activities & outings With significanl funding from large companies based in the Cheltenham areawe have been able to expand our offering to include.. Access lo IT support- lap-lops. iPads, and more recently emergency provision of mobile phones, power- packs & chargers. Day trips in addition lo len pin bowling, crazy golf. go-karting have been expanded to include cinema, Ihealre, paintball, and a three-course Christmas meal at a Cheltenharn restaurant New on-sito activities include gardening. ceramics painting and chess CHELTENHAM OPEN DOOR TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MAY 2024 External agencles As we become more established and widely known al the Guest Hub, there conlinues to be a significant increase in liaison with agencias focussed on mental health support, housing solutions, medical advice & treatment Guest profile The shift in the profile of our established regular guest Gommunily continue5 With more visits from disenfranchised street homeless, those with signifiGant addiction and mental health issues and recent prison-leavers. Our role 28 a social club remains an important part of our service but it is encouraging to see growing numbers of even more vulnerable guests seeking us out. These are now betler served by our slrenglhening relationships with external agencies. Financial summary Financlal review Income for the year was £212,846, a slight decrease of (£2.044) or-1.0°k over last year. Costs increased by £80,081 from £216.137 last year to £296,218 in 2023124. The increase is due to higher food, gas and electricity and staff costs. N81 expenditure in the year was1£83,372) compared wilh nel income of £62,503 in the prior year. This shortf811 was driven by a static year on year income slream and planned expenditure to improve the resilience of Ihe charity prior lo expansion. Reserves policy The Trustees, policy is to hold a balance on th8 General Fund Èquivalent to at least one yearfs costs (£296,218) plus an additional contingency of £43,200 acknowledging the ongoing cost of living crisis. The balance on our General Fund on 31 May 2024 was £289.123. The balance of our Deslgnat8d Fund was £110,000. This recognises the need for 3 prowsion of 8 combined Dilapidations Fund of£60,000 for ourAlstone Lane and Grosvenor Street siles., £30,000 to support the implementation of Phase 1 of our 3-5 Year Str81egic Plan in Qtr3 202516,. and £20,000 for Infraslruclure. Principal Funding Sources We are an independent charity, receive no government funding and are not affiliated with any other organisalion. We rely entirely on the generous donations of individuals, businesses, volunlary groups, churches, and schools who support and encourage us in our work. Any grants sourced are those that operate on a cosls-only funding model that places no constraints on our determination to remain independent and flexible lo meet the disparate needs of our guests, many of whom seek us out as a last resort. CHELTENHAM OPEN DOOR TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MAY 2024 FUTURE PLANS 202415 AND BEYOND To meel a significantly increased demand for our services as a direct result of the cost-of-living crisis and the resulting pressure on local services, we aim to achieve the following- Strategic 3-5 Year Plan UPDATE.. the in-depth review of the charity (wilh independent mentoring and facilitation seNiGes provided free of charge by The Cranfield Trusl), will complete ahead of target. Communication of findings and implementation of Phase I due by Qlr. 2 202415 Review of current Banklng Services & potential investment opportunities - to maximise income from our General Fund. UPDA TE.. three new saving accounts identified and transfer of monies to complete by Qlr. 4 202415 Enhancèd Guest Facllities UPDATE.. storagelprivate consultation space now in situ. Provislon of a refurbished outside seating area, landscaping. and planters in progress Completion target Qtr. 3 202415 Enhanced Innovatlve Guest Services- UPDA TE visiting psychotherapist now funded to hold a weekly full- ddy surgery, AA volunteer oulreach counsellors now visit forlnighlly Development of a Corporate Volunteer Programme to provide meaningful opportunities for local busin&ss to use their CSR days for Ihe benefit of guests and participants alike. UPDA TE.. ongoing to ensur6 this complements implementation of the strategic plan Appolntmenl of a Communications Trustee to oversee a revlew of our communication5 strategy - UPDA TE Trustee appointed 01.12.23 Increased and targeted fundraising focus - to support the outcomes of the new Strategic Plan staff Recruitment- the trustees have identified the need for a Securily & Support Officer lo protect th8 w811- being of all on sile al the Guest Hub. Target dale. Qtr. 2 202415 Appointment of a Strategic Lead Trustee to oversee both Its review and implementatlon Target dale.. Qtr2 202415 structure, governance and management Governing document The organisalion is a charilable company limited by Guarantee and registered as a charity. The company was incorporated on 30 May 1997 and is governed by ilsArticles ofAssocialion. The Trustees reviewed and updated the Articlas of Association during the year in line with current best praclice. Trustees (shown on page 1 of this report) The Directors of the company are also charity Trustees for th8 purposes of charity law. The Articles of Association requlre onè third of the trus16es retire by rolation al every annu31 general meeting. But, if willing to act, a retiring Trustee is deemed to be reappoinled if Ihe vacancy has not been filled. New Trustee5 are appointed from those showing a keen interest in the charity's objects and who either possess specialist skills necessary for the running of operalions or who act as volunleers in our work wilh service users. Each Truste8 generally lakes responsibilily for monitoring aclivities in a specific operational area. Trustees are not remunerated for their Trusteeship aside from reimbursement of expenses incurred in conducting their work. CHELTENHAM OPEN DOOR TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MA Y 2024 Organisatlonal structure See organisation chart below Board of Trustees Stsalegy Lead Vara CornnwnicatK Ch Sha Treaswer Opèralional Operatlons Bookkeepw NewroS• Bookke• OpBral*)ns Manag81 Donaknons Coordlnator Granla Maynard Gugsl CoordlrTraknr Heatrr Elkni Premises I Donor RdatWlS Uz EllKbt Operalions AssL8tsnt VOJuni8ers x20+ Oennis staff & Volunteers The charity is run by the Operations Manager with a staff of 6 part-lime employees and upwards of 20+ volunteers across the weekly hours ofopèralion. The appointment of a Donor Relations Coordinator in Novembér has increased invaluable support for our donors and is seeking lo maximise fundraising opportunili8s in an exlremely challenging charity sector. Risk management Trustees hav& considered the major risks to which the charity is exposed and have satisfied thems81ves that systems and processes ar8 in place lo manage those risks and to provide reasonable assurance againsl fraud and error. Statement of trustees, responsibilities The Trustees ar8 responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and UK Generally Accepted Accounting Practice. Company law requires the Trustees to prepare financial statements for each finarscial year which give a true and fair view of the stale of affairs of the charitable company and of the incoming resources and application of resources. Including the income and expenditure, of the charitable company for that period. In preparing Ihose financial slatemenls, the Trustees are required to.. Select suitable accounting policies and apply them consistently ObseNe the malhods and principles in Ihe Charity slatemenl of recommended practice Make judgements and estimates Ihat are reasonable and prudent Prepare the financial statements on the going concern basis unless it is inappropriate lo presume that the company will continue in business The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any lime the financial position of the charitable company and to enable them to ensure that the financial statements comply with Ihe Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small Companies. CHELTENHAM OPEN DOOR TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MAY 2024 The trustees, report was approved by the Board of Trustees. Mrs J A Paltison-sharp Trustee Dale: 24 February 2025 CHELTENHAM OPEN DOOR INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF CHELTENHAM OPEN DOOR I report to the Iruslees on my examination of the financial statements of Chellenham Open Door (the charily) for the year ended 31 May 2024. Responsibilitles and basis of report As the trustees of the chalily (and also its directors for the purposes of company law), you are responsible for the preparation of the financial statements in accordance wilh the requirements of the Companies Act 2006. Having satisfied myself that the financial stalements of Ihe charity are not required lo be audited under Part 16 of the Companies Act 2006 and are eligible for independent examination, I report in respect of my 8xaminalion of the aharily's financial statements caTried out under section 145 of the Charities Act 2011. In carrying out my examination I have followed the Directions given by Ihe Charity Commission under saction 145(5)(b) of the Charities Act 2011. Independent examiner's statement I have completed my examination. I confirm that no matters have come to my attention in connection with Ihe examination giving me cause to believe thal in any material respect.. accounting records were not kept in r8spect ofthe charity as required by section 386 oflhe Companies Act 2006, the financial st8laments do not accord with Ihose records; or the financial statements do nol comply with the accounting requirements of section 396 of Ihe Companies Act 2006 other than any requirement Ihal the financial statemenis give a true and fair view, which is not a mat18r considered as part of an independent examination., or the financial statements have nol been prepared in accordance with the melhods and principles ofthe Stalemanl of Recommended Practice for accourbling and reporting by charities applicable to charilles preparing their financial statements in accordance with the Financial Reporting Slandard applicable in the UK and Republic ol I reland IFRS 102). I have no concerns and have come across no other matters in connecllon with the examination lo which attention should be drawn in this report in order to enable a proper understanding of the financial statements to be reached. tl[4111•. Cinzia Hensley BK Plus Limited 6 Manor Park Business Centre Mackenzie Way Chellenham Gloucestershire GL519TX England Dale.. 24 February 2025 CHELTENHAM OPEN DOOR STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MAY2024 Unrestricted funds 2024 Unreslricted funds 2023 Notes Income from: Donations and legacies Investments 209,665 3,181 212,318 2,572 Total income 212,846 214,890 Expendlture on". Charitable activities 296,218 152,387 Total expenditure 296,218 152,387 Net Incomel{expendlture) and movement in funds (83,372) 62,503 Reconciliation of funds: Fund balances al 1 June 2023 515,695 4S3,192 Fund balances at 31 May 2024 432.323 515,695 The slalemenl of financial activities includes all gains and losses recognised in the year. All income and exp8nditur8 derive from continuing activities. The notes on pages 10 to 14 form p3rl of these financial slalemenls. CHELTENHAM OPEN DOOR STATEMENT OF FINANCIAL POSITION AS AT31 MAY2024 2024 2023 Notes Fixed assels Tangible assets 30,816 37,255 Current assels Debtors Cash at bank and in hand 10 10,728 420,619 10.290 498,660 431,347 508,950 Credltors: amounts falling due within one year 11 (29,840) (30,510) Net current assets 401,507 478,44Q Total assets less current liabilltles 432,323 515,695 The funds of the charity Unrestricted funds 12 432,323 515,695 432,323 515,695 Th8 notes on pages 10 to 14 form part of these financial stalements. Th8 company is enlitled lo the exemption from the audit requirement contained in section 477 of the Companies Act 2006, for the year ended 31 May 2024. The directors acknowledge their responsibilities for complying wilh the requirements of the Companies Act 2006 with respect lo accounting records and the preparation of financial stalemenls. The m8mbers have nol required the company to obtain an audit of its financial statemenls for the year in question in accordance with section 476. These financial slalements have been prepared in accordance wilh Ihe provisions applicable to companies subject lo the small companies regime. The financial slalemenls were approved by the Irusle8s on 24 February 2025 Mrs J A Pallison-sharp Trustee Company registration number 03379241 (England and Wales) CHELTENHAM OPEN DOOR NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MAY 2024 Accounting policies 1.1 Accounting conventlon The financial statements have been prepared in accordance with the charity's governing docLtmenl. the Companies Act 2006, FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Charities SORP "Accounting and Reporting by Charities.. Statemenl of Recommended PracliGe applicable to charities preparing their accounls in accordance with the Financial Reporting Standard applicabla in the UK and Republic of Ireland (FRS 102)" The charity is a Public Benefit Enlily as defined by FRS 102. The charity has laken advantage of the provisions in Ihe SORP for charities not lo prepare a statement of cash flows. Th8 financial statements are prepared in sterling, which is Ihe functional currency of the charity. Monetary amounts in these financial slatemenls are rounded to the nearest £. 1.2 Golng concern Al the lime of approving the financial slatements, the trustees have a reasonable expectation that the charity has adequate resources to continue in operalional existence for the foreseeable future. Thus the trustees continue to adopl th8 going Goncern basis of accounting in preparing Ihe financial slalements. 1.3 Charitable funds Unr8slricled funds are available for use al the discretion of the trustees in furtherance of their charitable oblectlves. 1.4 Income All income is re¢ognised in the Statement of Financial Aclivities once the charity has enlillement to the fund5, il is probable that the income will be received and the amounl can be measured reliably. 1.5 Expenditure Liabililies are recognised as expenditure as soon as there is a legal or constructive obligation commilling the charity to that expenditure, il is probable that a transf8r of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregale all cost related to the category. Where costs cannol be directly attributed to Parlicular headings they have been allocated to activities on a basis consistent wilh the us8 of resources. 1.6 Tangible flxed assets Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses. Depreciation is recognised so as to write off the cost or valuation of assets less their residual valLJes over Iheir useful lives on the following bases.. Leasehold improvements Plant and equipment Motor vehicles 20% 33% 25% The gain or loss arising on the disposal of an assel is determined as the difference belween Ihe sale proceeds and the carrying value of the asset, and is recognised in the statement of financial aclivilies. 10- CHELTENHAM OPEN DOOR NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY 2024 Income from donatlons and legacies Unrestrict8d funds 2024 Unrestricted funds 2023 Donations and Gifl Aid Tax 209,665 212,318 Income from investments Unrestri¢led Unreslricled funds funds 2024 2023 In18resl receivable 3,181 2,572 Expenditure on charltable activities Unrestricted Unreslricled funds funds 2024 2023 Dlrecl costs Staff costs Depreciation and impairm8nt Rent payable Property running costs Food and guesl expenses Office costs and publicity Repairs and building works Motor expenses Dilapidations provision Training and compliance Insurance 112,177 16,387 29,214 21,274 79,325 9,973 6,974 3,433 85,939 14,100 29,004 18,679 33,992 7,392 10,353 2,895 <53,750) 554 1,275 735 1,309 280,801 150,433 Share of support and governance costs (see note 5) Governancé 15,417 1,954 296.218 152,387 Analysis by fund Unreslricted funds 296,218 152,387 11 CHELTENHAM OPEN DOOR NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MAY 2024 Support costs allocated to activities 2024 2023 Governance costs 15.417 1,954 Analysed between: Accountancy Legal costs 8,198 7,219 1,954 15,417 1,954 Trustees None of the Iruslees (or any persons connected with them) received any remuneration or b8nefits from the charity during the year. Employees Th8 av8rage monthly numbèr of employees during the year was: 2024 Number 2023 Number Employment costs 2024 2023 Wages and salaries 112,177 85,939 There were no employees whose annual remuneration was more than £60,000. RemuneratSon of key management personnel The remuneration of key managemcnt personnel was as follows- Taxation The charity is exempl from taxation on ils aclivilies because all ils income is applied for charitable purposes. 12 CHELTENHAM OPEN DOOR NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MA Y 2024 Tangible fixed asset5 Leasehold Improvements Plant and equSpm•nt Motor vèhiclès Total Cost At 1 June 2023 Additions 48.055 18,000 66,055 9,948 9,948 At 31 May 2024 48,055 9,948 18,000 76,003 Depreciation and impairment At 1 June 2023 Depreciation charged in Ihe year 16,800 9,096 12,000 4,800 28,800 16,387 2,491 At 31 May 2024 25,896 2,491 16,800 45,187 Carrying amount At 31 May 2024 22,159 7,457 1,200 30,816 At 31 May 2023 31,255 6,000 37,255 10 Debtor5 2024 2023 Amounts falling due within one year: Other debtors Prepayments and accrued income 6,451 4,277 7,086 3,204 10,728 10,290 11 Creditors: amounts falling due withln one year 2024 2023 Other laxation and social security Trade creditors Other creditors Accruals and deferred income 951 2,825 22,074 3,990 779 3,066 25,395 1,270 29,840 30,510 13- CHELTENHAM OPEN DOOR NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MAY2024 12 Unrestrlcted funds The unreslricled funds of the charity comprise the unexpended balances of donations and grants which are nol subject lo specific conditions by donors and grantors as lo how they may be used. These include designated funds which have been sel aside out of unreslricled funds by Ihe trustees for specific purposes. At 1 June 2023 Incoming resources Resources expended Transfers At 31 May 2024 General fund Designated fund Contingency fund 382,495 go,000 43,200 212,846 (296,218) (20,000) 20.000 279,123 110.000 43,200 515,695 212.846 (296,218) 432,323 Prevlous year: At 1 June 2022 Incomlng resources Resources expended Transfers At 31 May 2023 General fund Designated fund Contingency fund 453,192 214,890 (152,387) (133,200) 90,000 43.200 382,495 go,000 43,200 453,192 214,890 (152,387) 515,695 Designated Fund - Funds set aside for dilapid8liDns at the charity's two prop8rt18s (£60,000), lo support the charity's 3-5 year strategic plan (£30,000) and infraslructure {£20,000). Contingency Fund - Additional funds sel asid8 to acknowledge the ongoing cost of living crisis. 13 Share capital The company is limiled by guarantee and has no share capital. Under the terms oflhe Memorandum ofAssociation, the liability ofeach member is limiled to a maximum of£10 in the event of Ihe winding up of the company. 14 Related party transactions There w8r6 no disclosable related party Iransactions during the year (2023 - none). 14-