COMPANY REGISTRATION NUMBER: 03204218 CHARITY REGISTRATION NUMBER: 1062219 Wiltshire Citizens Advice Company Limited by Guarantee Financial Statements 31 March 2025
Wiltshire Citizens Advice Company Limlted by Guarantee Financial Statements Year ended 31 March 2025 Page Trustees, annual report (incorporating the director's report) Independent auditorfs report to the members Statement of financial activities (including income and expenditure account) Statement of financial position 15 16 ststement of cash flows 17 Notes to the financial statements 18
Wiltshire Citizens Advice Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) Year ended 31 March 2025 The trustees, who are also the directors for the purposes of company law, present their report and the financial statements of the charity for the year ended 31 March 2025. Chalrfs report The UK has experienced some major changes over the past financial year, with strains and levels of financial burden felt by the majority of families. pensioners and people in general. The change in government in July 2024 has shown no perceptible improvement to the cost of living, of spiralling energy costs, of reductions in unemployment or of additional benefits for disabled people, the waiting lists for operations and procedures within the NHS or the reductions in taxes and other financial burden5 incurred by average working people within the UK. This is a sombre summary of the UK'S current situatlon but we need to und8rstand these so as to appreciate the pressure that exists, which in turn has placed an increased pressure on our own organisation's resources to r8spond to the calls for help from thousands of people within Wiltshire and the surrounding area. This is why Citizens Advice was founded in 1939 as a national charitsble organisation to offor help and asslstance for ev8ry person within our country. We are a source of knowledge and experience to any 'govemment of the day,, and are often called upon to advise on what people in each of our MmunitieS have as needs and expeclations. Specifically th8 recent highly publicised proposed changes in PIP entitlement, freezing of Universal Cr8dit health element at current levels untll 2029 for existing claimants and reducing new clalmants to £50 per week in 2026127 were strongly and vociferously opposed by our organisation and several other charities, which in turn led to the govemment agreeing to modify this bill and also to delay any changes lo PIP until a full review is undertaken. These are actions that Citlzens Advice is often able to positively influence for the good of people in general. as we have first hand knowledge of the everyday pressures Ihat peop18 have to contend with. Wilhin Wiltshire Citizens Advice we have been fortunate to receive funding from several organisalions, led by Wiltshire Council, who have contributed substsntially to our costs, along with many other organisations such as Pension Wise. MAPS. National Lottery and many others. Whilst Wiltshire Council (WC) has been our largest contributor. their funding over th8 last ten years
Wiltshire Citizens Advice Company Limited by Guarantee Trustees. Annual Report (Incorporating the Direetorfs Report) (eontlnued) Year ended 31 March 2025 has reduced from covering 65 % of our costs, to circa 300/0. and we have needed to look for additional funding from other areas. We are very grateful for the ongoing support that we have received from WC. and for agreeing to fund our operation for Ihe next fwe years. which allows us a level of Gertainty in our future funding. Many people think that Citizens Advice is funded via the government, and are normally surprised to learn that we are a registered charity and need to continually find ways to gain the finan$ that are essential to keep our services functioning. Over the last twelve months, we have helped 12.345 people wilhin Wiltshire with 42.676 issues, and we have done this via our team of 51 employees and additional much valued assistance from trained and experienced volunteers, working from our four main offices and also from home, as needs demand. Our main areas of assistance have b8@n on Housing and Financial Capability, benefits and tax credits, including Universal Credit and PIP, and debt. including council tax, rent arrears and fuel debt. We have handled a variety of other issues. where people have often fell powerless to understsnd and identify available options, and we have helped with food banks and the issuing of food bank vouchers. Our team has been tireless in their efforts to offer advice and assistance, and have tried to reach out to everyone who is in need of advice and assistance within our community. It is with this in mind that I must commend our CEO Suzanne Wigmore, our Senior Management team and every person, both employees and valued volunteers for their personal involvement and commitment to our great organisation. This is the last report that I will submit, as l inlend to step down from the Trustee Board at the next AGM in October 2025, having been involved with the organisation for seven years. It has been an honour to be part of such a team and I know that il will continue to adapt and to offer a seamless level of assistance to our communty. SinrelY Barrie Driscoll Chair of Trustees Wiltshire Citizens Advice
Wiltshire Citizens Advice Company Limlted by Guaranteo Trustees. Annual Report (Incorporating the Director's Report) (¢ontlnued) Year ended 31 March 2025 Reference and adminlstrative details Registered eharlty name Wiltshire Cltlzens Advice Charity registration number Company registratlon number 03204218 Prin¢lpal office and registered Trinity House office Bryer Ash Business Park Trowbridge BA14 8HE 1062219 The trustees B Driscoll, Chair D Szanto E Dark F Lawl8y P Jamieson, Treasurer Rev Dr P Richter K Haasjes S Brett H Alleyne B Leitch (Resigned 13 June 2025) (Appointed 13 February 2025) (Appointed 26 June 2025) Auditor TTCA Ltd Charted accountants & statutory auditor 269 Farnborough Road Famborough Hampshire GU14 7LY
Wiltshire Citizens Advice Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) (¢ontlnued) Year ended 31 March 2025 Structureg governance and management WCA is a charitable Company limited by guarantee, incorporated on 28th May 1996 and registered as charity on 6th May 1997. The company was established under a Memorandurn of Association which established the objects and powers of the ¢haritsble company and is governed under it5 Articles of Association. Wiltshire Cilizens Advice is a member of Citizens Advice, the national umbrella charity. For debil and credit servi¢es we are authorised and regulated by the Financial Conduct Authority FRN..617798 The governing body is our Board of Trustees, which meets quarterly and Currently has 9 members (maximum 15). Trustees are also the directors of the company who are responsible for the strategic direction and governance of the Charity. they agree the business plan, monitor progress toward achievement of organisational goals. review operation21 goals, review operational perfomiance and oversee the management of organisational risk. Meetings musl be quorate with the minimum of 5 Twstee or 500/0, whichever is higher, and each meeting is formally minuted. The Board is elect8d from its membership by its Members either at its AGM, or where a vacancy exists. at any time beeen AGMS. The trustees have power to co-opt not exceedlng one third of the totsl number of twstees. The Trustee Board has 2 Committees operating under spectfic delegated authority through approved Terms of Reference. Finance and Business Development People and Engagement The CEO is responsible for strategic and operational management and is authorised to use resources through the Senior Management Team. towards the achievements of ECA business objectives. The Senior Management Team of the organisation comprises of: CEO- Ihrough whom the Board exercises its Governance Head of Advice Services Head of Operations Regular business meetings are held where perfomiance is monitored, strategically, operalionally and financially. and polential improvements discusseil. and actions agreed. A scheme of delegation exists which clearly outlines the delegated authorities of senior staff. Through the activities of skilled and committed staff and volunteers, managers and Tearn Leaders also discharge their responsibilities. The Trustee Board carries out an annual skills audit to ensure there is appropriate expertise within its members. If a gap exists a rigorous recruitment and selection proGess takes place. Prospective Trustees are provided with a briefing about the organisation and the duties in law of a Charity Trustee. They are then interviewed by a panel comprising the Chair and at least one other Trustee with the Chief Executive in attendance and due diligence checks are completed. Following a satisfactory interview and due diligence process, candidate Trustees are invited to join at least one Boafd meeting as an observer. before a ¢0MMendatIon is made to the full Board that the prospe¢live Truslee be appointed as a full member. New trustees undergo a briefing session on the working of the organisation, and they have induction
Wiltshire Citizens Advice Company Llmited by Guarantee Trustees. Annual Report {Incorporating the Directorfs Report) (¢ontlnuod} Year ended 31 March 2025 training. They are given information on the obligations of being a trust88, including employer responsibilities. They are provided with the Business 8nd Strategic Plans, most recent minutes of Trustee Board meetings, budgets and financial reports. They are offered access to online training on financial management, employer responsibility and trusteeship wn by Citizens Advice. In addition to training for new trustees, existing trustees sp8nd time within the organisatlon alongside volunte8rs and employees, to maintain awareness of the wider social and policy context in which WCA provides support for its clients. There is a tnjstee annual review (similar to an appraisal) system in place. All trustees were able to discuss and review their inpul and perfonnance with the chair and to talk through involvements for the Coming year. Obje¢tlves and actlvlties Our Purpose To provide free, confidential and independent advice to help people overcome their problems. To improve the policies and practices that affect people's lives by becoming a voice for our clients and consumers on the issu8S that matterto them. To promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular. but without limitation, for the benefit of the communty of Wiltshire and the district of Swindon and surrounding areas. The CharitWs Vision People of Wiltshir8 can successfully deal with life's problems. The Charlly's Values Fair: LSst8ning to our clients and our staff, respecting each other. valuing diverslty, acting fairly and working towards a Common goal. Responsible.. Independent, impartial. honest, non judgementsl and free. Professional.. Experts in our field, with well trained staff, supportive of each other. empowering our clients and stsff and acting consistently. Objectlves and Actlvities - To provid8 free, confidential and independent advice to help people overcome their problems. To improve the policies and practices that affect people's lives by becoming a voice for our clients and consumers on the issues that matter to them. To promote any charitable purpose for the public benefrt by the advancement of education, the protection and preservation of health and the relief of povety, sickness and distress in partlcular, but without limitation, for the benefit of the community of Wiltshire and the district of Swindon and surrounding areas.
Wiltshire Citizens Advice Company Llmited by Guarantee Trustees. Annual Report (Incorporating the Directorfs Report) (contInU) Year ended 31 March 2025 Achievements and performance Increased our outreach face to face offer to 11 locations across Wiltshire Significantly increased the number of calls answered and met the baseline of 6 Calls answered for every paid advisor working day Increased our client support by securing more Household Support Fund and emergency grant support coupled with advice Increased our paid and pro-bono support to other LCA'S in both back office and advice functions Consolidaled the way we managed projects and did not replace one team leader to make ourselves more efficienl and Continue to concentrate resources on frontline advice Were involved with a number of work streams with Citizens Advice for the review of member standards and Future of Support Offer. Strengthened links with a number of partners including being part of the new Carers Together consortium Continued to improve our staff and volunteer satlsfaction as measured by our People Management Survey. Introduced the use of an Investment plattonn to provide a better income from our reserves invested. Finan¢lal revlew W8 Started the year in a strong position wsth the majority of prOJtS carrying over from 2023124. Income for 2024125 was £1,559,605 1£1.480.556 in 2023124). Expenditure w8s£1,613,795 {£1.524,601 for 2023124), leaving an overall deficit for the year of £54,190 {2023124 deficit of £44.045). A detailed analysis of income and expenditure is shown in the Statement of Financial Activities and notes thereto. The Charity was able to assist 12,345 people in the year. the significant change being a higher percentage were helped in an outreach setting face to face. We were delighted to finalty secure a commission from Willshire Council which gives a more secure source of core income for at least the following 5 years. Many more people accessed self-help infomiation through our website. Staff costs form the vast majority of the costs of our charitable a¢tivities. Salarie5. includlng employers. national insurance and pension contributions, were £1,269,322(£1,244.812 in 2023124>- Staff costs fomi 79 % of the Organisation's charitable spend. Further analysis of charitable income and expenditure are given in the Statement of Financial Activilies and notes thereto.
Wiltshire Citizens Advice Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) (conflnu8d) Year ended 31 March 2025 Flnancial review (continu8dJ WCA has evolved the way that it manages its received funds and Is using the Insignis plafform to place money at Competitive investment rates on a range of access from instant to 6 months. These are all covered by the FSCS scheme and reviewed quarterly by the Finance and Business Development Committee. Tru8tses' responsiblllties statoment The truslees, who are also directors for the purposes of company law, are responsible for preparing the trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the charity twstees to prepare financial ststements for each year which give a true and fair view of the state of affairs of the charitable company and the inGoming resources and application of resourc8s, including the income and expenditure. for that period. In preparing these financial statements, the trustees are required to: select suitsble aGcounting polici8s and then apply them consistently- observe the methods and principles in the applicable Charities SORP,. make judgmenls and accounting estimates that are reasonable and prudent., prepare the flnancial statements on the going concern basis unless it is inappropriate to pr8sume that the charily will continu8 in business. The twstees are responsible for keeping adequate accounting reMrds that are sufficient to show and explain the Charity's transactions and disclose with reasonable accuracy at any lime the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the pr8V8ntion and detection of fraud and other irregularities. Audltor Each of the persons who is a trustee at the date of approval of this report confirms that.. so far as they are aware, there is no relevant audit information of which the charity's auditor is unaware., ané Ihey have taken all steps that they ought to have taken as a trustee to make Ihemselves aware of any relevant audlt information and to establish that the charity's auditor is aware of that information. Small company provlsions This report has been prepared in accordance with the provisions appli¢ab18 to companies entitled to the small companies exemption.
Wiltshire Citizens Advice Company Limlted by Guarantee Trustees. Annual Report (Incorporating the Director's Report) (¢ontinuedJ Year ended 31 March 2025 The trustees, annual report was approved on 18 September 2025 and signed on behalf of the board of trustees by: B Drfscoll, Chair Trustee
Wiltshire Citizens Advice Company Limited by Guarantee Independent Auditor's Report to the Members of Wiltshire Cltizens Advice Year ended 31 March 2025 Opinlon We have audited the financial statements of Wiltshire Cltizens Advlce (the 'charlty') for the year ended 31 March 2025 which comprise the ststement of financial activities {includlng income and expenditure account), statement of financial position, statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has b8en applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Pr8¢ti¢e). In our opinion the financial statements: give 8 true and fair view of the state of the charitls affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended., have been properly prepared in accordance with United Kingdom Generally Accepted A¢¢ounting Practice., have been pr8pared in accordance wlth the requirements of the Compani8s Act 2006. Basis for oplnion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS {UK)) and applicable law. Our responsibilities under those standards are further described in the audito¢s responsibilities for the audit of the financial statements section of our report. We are independenl of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordanc8 Wlth these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the truslees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have perfomed, we have not identified any material uncertainties relating to events or condilions that, individually or collectively, may cast significant doubt on the Charty's ability to continue as a going concern for a period of at least twelva months from when the financial statements are authorised for issue. Our responsibilities and Ihe responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.
Wiltshire Citizens Advice Company Limited by Guarantee Independent Audltor's Report to the Members of Wiltshire Citizens Advlce (Continued) Year ended 31 March 2025 Other inforniation The other information comprises the information included in the annual report, other than the financial statements and our auditor's report thereon. The trustees are responsible for the other infomation. Our opinion on the financial slatemenls does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance Gonclusion thereon. In connection with our audit of the financial statements, our responsibility is to read the other information and. in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a malerial misstatement of the oth8r information. If, based on the work we have performed, we conclude that there is a matgrial misstatement of thls other infomiation. we are required to report that fact. We have nothing to report in this regard. Opinions on other matters prescrlbed by the Companles Act 2006 In our opinion. based on the work undertaken in the course of the audit.. the information given In the trustees, report for the financial year for which the financial ststements are prepared is consistent with the financial statements., and the trustees, report has been prepared in accordance with applicable legal requirements. Matt•rs on whl¢h we are required to report by exception In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not idenlified material misstatements in the Irustees, report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion.. adequate accounting records have not been kept. or retums adequate for our audit have not been received from branches not visited by us; or th8 financial statements are not in agreement with the accountlng records and returns; or certain disclosures of trustees, remuneration specified by law are not made. or we have not received all Ihe information and explanations we require for our audit., or the trustees were not entitled to prepare the financial ststements in accordance with the small companies regime and take advantage of the small companies, exemptions in preparing the directors, report and from th8 requirement to prepare a strateglc report. 10
Wiltshire Citizens Advice Company Limlted by Guarantee Independent Auditorfs Report to the Members of Wiltshire Citizens Advice (cmtinued) Year ended 31 March 2025 Responsibilities of trustees As explained more fully in the trustees, responsibilities statement, the trustees (who are also the directors for the purposes of company law) are responsible for the pparatIOn of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing Ihe financial statement5, the trustees are responsible for assessing the charivs ability to Continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either inlend to liquidate the charity or to cease operations, or have no realistic alternative but to do so. 11
Wiltshire Citizens Advice Company Limited by Guarantee Independent Auditorfs Report to the Members of Wiltshire Citizens Advice (contlftuj Year ended 31 March 2025 Audilorfs responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from materlal misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. R8asonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in acwréance with ISAS (UK) will always detect a materlal misstatement when it exists. Misstatements can arise from fraud or error and are considered material if. indivldually or in the aggregate. they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, Including fraud. are instances of non-compliance with laws and regulations. We d8sign procedures in Ilne with our responsibllities. outlined above, to detect material misstatements in respect of Irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, Including fraud is detailed below.. We identffied areas of laws and regulations that could reasonably be expected to have a material effect on the financial ststaments from our general commercial and sector experience and through discussion with the directors and oth8r managem8nt {as required by auditing stsndardsl, the policies and procedures regarding compliance with laws and regulations. W8 communicated identified laws and regulations throughout our t8am and remained alert to any indications of non-compliance throughout the audit. The potential effecl of these laws and regulations on the financial statements varies considerabty. Firstly the company is subject to laws and regulations that directly affect the financial stalements including financial reporting legislation (including related companies legislation). distributable profits legislation and taxation legislation and we assessed the extent of compliance with these laws and regulations as part of our procedures on the related financial ststemenl items. S8condty. the company is subject to many other laws and regulations where the consequences of non-compliance could have a material effect on amounts or dlsclosures in the financial statement, for instance Ihrough the imposition of fines or litigation. We indemnified areas as those most likely to have such an effect.. anti bribery and c8rtain aspects of company legislation. Auditing standards limit the required audit procedur8S to Identify non-compliance with these laws and regulations to enquiry of the directors and other management and inspection of regulatory and legal correspondence. rf any. Owlng to the inherent limitations of an audit, ther8 is an unavoidable risk that we may not have detected some material misstatement in the financial statements, even though we have properly planned and performed our audit in accordance with auditing standards. For example the further removed non-compliance with laws and regulations (irregularities) is from the events and transactions reflected in the financial ststements, the less likely the inherently limited procedures required by auditing standards would identify il. In addition, as with any audit ther8 remains a higher risk of non-detection of irregularitl8s, as these may involve collusion, forgery, intentional omissions. misrepresentations, or the override of internal controls. We are nol responsib18 for preventing non-compliance and cannot be expected to detect non-compliance with all laws and regulations. 12
Wiltshire Citizens Advice Company Limited by Guarantee Independent Auditor's Report to the Members of Wiltshire Citizens Advice (contlnued) Year ended 31 March 2025 As part of an audit in accordance with ISAS {UK), we exercise professional judgment and maintain professional scepticism throughout the audit. We also: Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perfomi audit procedures responsive to Ihose risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve colluslon, forgery. intentional omissions. misrepresentations, or the override of internal control. Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the internal control. Evaluate th8 appropriateness of accounting policies used and the reasonab18ness of accounting estimates and related disclosures made by the trustees. Conclude on the approprlateness of the trustees. use of the going concern basis of accounting and, based on Ihe audit evidence obtained. whether a material uncertainty exists related to events or conditions that may cast significant doubt on the charity's ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the financial staternents or. if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of cur auditor's report. However, future events or conditions may cause the charity to cease to continue as a going concem. Evaluate the overall presentation, structure and ntent of the financial ststements. including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achiev8s fair presentstion. 13
Wiltshire Citizens Advice Company Limited by Guarantee Independent Audltor's Report to the Members of Wiltshlre Citizens Advlce r¢Mlinuedl Year ended 31 March 2025 We communicate with those charged with governance regarding. among other matters. the planned scope and timing of the audit and significant audit findings. including any significant deficiencies in intemal control that we identify during our audit. Use of our report This report is made solely to the charity's members, as a body, in accordance with Chapter 3 of Part 16 of th8 Compani8s Act 2006. Our audit work has been undertaken so that we might stat8 to the charity's members those matters we are required to state lo them in an auditorfs report and for no other purpose. To the full8St extent P8rmitted by law, we do not accept or assume responslbilty to anyone other than the charity and the charity's members as a body. for our audit work. for this report, or for the oplnions we have fomied. Thomas M¢Manners ACA Bsci (Senior Ststutory Auditor) For and on behalf of CA Ltd Chartered accountsnts & ststutory audilor 269 Farnborough Road Famborough Hampshire GU14 7LY 18 Seplember 2025 14
Wiltshire Citizens Advice Company Limited by Guarantee Statement of Financial Activities (including income and expenditure account) Year ended 31 March 2025 2025 Restricted funds Total funds Total funds 2024 Unrestricted funds Note Incomo and endowments Donations and legacies Charitable activities other trading activities Investment income 20.641 411,274 59,129 12.121 20.641 1,467.519 59.324 12,121 29,615 1.375,100 63,651 12.190 1,056,245 195 Total Income 503.165 1,056,440 1,559,605 1.480.556 Expendlture Expendtture on charitable activities Total expenditure 9,10 508,141 508,141 1,105,654 1,105.654 1,613,795 1.524,601 1,524,601 1,613,795 Net expenditure <4,976) (49,2141 {54.190) (44,045) Transfers between funds (31.906) 31,906 Net movement in funds {36,882) (17,308) {54,190} (44,045) ReconGiliation of funds Total funds brought forward Total funds carrled forward 412,260 37,690 449.950 493,994 375,378 20,382 395,760 449,950 The statement of financial activities includes all gains and Ioss8s recognised in the y8ar. All income and exp8nditure derive from continuing activities. The notes on pagos 18 to 31 form part of those financlal ststemenls. 15
Wiltshire Citizens Advice Company Limited by Guarantee Statement of Financial Position 31 March 2025 2025 2024 Note Fixed assets Tangible fixed assets 15 161,035 161,562 Current assets Debtors Cash al bank and in hand 117,457 308.822 102.185 395.537 426,279 497,722 Credltors: amounts falling due wlthln one year Net current assets 17 87,721 125,303 338,558 372,419 Total assets less current liabllltles 499,593 533,981 Creditors: amounts falling due after more than one year 18 54,833 59,032 Provisions 20 49,000 25,000 449,949 Nel assets 395,760 Funds of the charity Restricted funds Unrestricted funds 20,382 375,378 37,690 412,260 449,950 Total charity funds 21 395,760 These financial statements have been ppared in accordance with the provisions applicable to companies subject to the small companies. regime. These financial statements were approved by the board of trustees and authorised for issue on 18 September 2025, and are signed on behalf of the board by: FIoI1. Chair Twstee The notss on pages 18 to 31 fomi part of these financial staternents. 16
Wiltshire Citizens Advice Company Limited by Guarantee Statement of Cash Flows Year ended 31 March 2025 2025 2024 Cash flows from operating activities Net expenditure (54,190) {44,045) Adjustments for." Depreciation of tangible fixed assets Other interest receivable and SiTnilar income 5,543 {12,121) 7,532 {12.190) Changes in.. Trade and other debtors Trade and other creditors Provisions and employee benefits Cash generated from op8rations {20.286) {32,567) 24,000 {6,864) (85.957) (89,621) (141,524) Interest received 12.121 12,190 (77,500) (129.334) Net cash used in operating activities Cash flows from inve51ing activities Purchase of tangible assets Net cash used in investing activities (5,016) (5,016) (4.121) (4,121) Cash flows from financing activities Proceeds from borrowings Repayments of borrowings Net cash used in financing activities (4,199) {3,923} {3,923} (4,199) Net decrease In cash and cash equivalents Cash and cash equivalonts at beginning of yoar Cash and cash equlvalents at end of year (86.715) <137,378) 395,537 532,915 308,822 395.537 The notss on pages 18 to 31 fomi part of Ihese financlal Statements. 17
Wiltshire Citizens Advice Company Llmited by Guarantee Notes to the Financial Statements Year ended 31 March 2025 General information The charity is a public benefit entily and a private company Ilmited by guarantee, regist8r8d in England and Wales and a registered charity in England and Wales. The address of the registered offlce is Trinlty House, Bryer Ash Business Park, Trowbridge, BA14 8HE. Stalement of compllanco These financial statements have been prepared in compliance with FRS 102, The Financial Reporting Standard applicable in the UK and the Republic of Ireland,, the Statement of Recomm8nded Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Slandard applicable in the UK and Republic of Ireland (FRS 102) (Charities SORP (FRS 1021) and the Companies Act 2006. Accounting pollcies Basis of preparation The financial statements have been prepared on the historical cost basis, as modlfied by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through incom8 or expenditure. The financlal ststements are prepared in sterling, which is the fvnctional currency of the entity. Going concern After reviewing the organisations's budgets and business plan and taking account of the current economic climate along with its reserves position. the Trustees have a reasonable expectatlon that the organisation has adequate resources to contlnue in operational existence for the foreseeable future. For this reason they continue to adopt the going conc8rn basis in preparing the financial statements. Judgements and key sources of gstlmatlon uncertainty The preparation of the financial statements requires management to make judgements, estimates and assumptions that affect the amounts reported. These estimates and judgements are continually reviewed and are based on experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Accounting estimates and assumptions are made conceming the future and, by their nature, will rarely equal the related actual outcom8. The key assumptions and other sources of estimation uncertainty Ihat have a significant risk of causing a material adjustment to the Garrying amounts of assets and liabilities within the next financial year have been considered by the trustees. 18
Wiltshire Citizens Advice Company Limited by Guarantee Notes to the Financlal Statements {Mntinu•d) Year ended 31 March 2025 Accounting policie5 (continu•d) Fund accountlng Unrestricted funds are available for use at the discretion of the trustees to further any of the charily's purposes. Designated funds are unrestrict8d funds earmarked by the trustees for particular future project or commitment. Restricted funds are subjected to restrictions on their expenditure dec18red by the donor or through the terms of an appeal. and fall into one of two sub-classes.. restricted income funds or endowment funds. Incoming resources All incoming resources are included in th8 Statement of financial activlties when entitlement has passed to the charity. it is probable that the economic benefits associated with the transaction will flow to the charity and the amount Can be reliably measured. The following specific policies are applied to particular categories of income: income from donations or grants is recognised when there is evidence of entitlement to the gift. receipt is probable and its amounl can be measured lIablY. legacy income is recognised when receipt is probable and entitlement is established. income from donated goods is measured at the fair value of the goods unless this is impractical to measure reliably, in which case the value is derived from the cost to the donor or the estimated resale value. Donated facilities and services a recognised in the accounts when received f the value can be reliably rneasud. No amounts are inGluded for the Gontribution of general volunteers. income from contracts for the supply of services is recognised with the delivery of th8 Contracted s8rvice. This is classified as unrestricted funds unless there is a contractual requirement for it to be spent on a particular pOSe and returned if unspent. in which case it may be regarded as restricted. 19
Wiltshire Citizens Advice Company Limited by Guarantee Notes to the Financlal Statements (continu Year ended 31 March 2025 Accounting pollcies (continuorf) Resources expended Expenditure is reoognised on an accruals basis as a liability is incurred. Expenditure includes any VAT which cannot be fully recovered, and is classified under headings of the statement of financial activities to which it relates- expenditure on raising funds includes the costs of all fundraising activitie5, events. non-charitable trading activities, and the sale of donated goods. expenditure on charitable activities includes all $ts incurred by a charity in undertaking activities that further its charitsble aims for the benefit of its beneficiaries, including those support costs and costs relating to the governance of the charity apportioned to charilable activities. other expenditure includes all expendlture th8t is neither relat8d to raislng funds for the charity nor part of its expenditure on charitable actlvities. All Costs are allocated to expenditure categories reflecting the use of the resource. Direct costs attributable to a single aclivity are allocaled directly to that activity. Shared Costs are apportioned betsveen the activities they contribute to on a reasonable. justifiable and consistent basis. Tangible assets Tangible assets ar8 initially recorded at cost, and subsequently stated at cost less any accumulated depreciation and impairrnent losses. Any tanglble assets carried at valued amounts are recorded at the fair value at the date of revaluation less any subsequent accumulat8d depreciation and subsequent accumulated impaimient losses. An increase in the carrying amount of an asset as a result of a revaluation, is recognised in other recognised gains and losses, unless it reverses a charge for impairment that has previously been recognised as expenditure within the statemenl of financial activities. A decrease in the carrying amount of an asset as a result of revaluation, is recognised in other recognised gains and losses. except to which it offsets any previous revaluation gain, in which case the loss is shown within other recognised gains and losses on the statement of financial activities. Depre¢latlon Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value, over the useful economic life of that asset as follows: Freehold propety Plant and machinery 20/0 Straight line 250/0 Straight line Impairment of flxed assets A review for indicators of impairment is carried out at each reporting dat8, Wlth the recoverable amount being estimated wh8r8 such indicators exist. Where the carrying value exceeds the re¢ov8rable amount, the asset is impaired accordingly. Prior impairments are also revi8wed for possible reversal at each reportlng date. 20
Wiltshire Citizens Advice Company Limlted by Guarantee Notes to the Financial Statements (Gontlnu8d) Year ended 31 March 2025 Accounting poll¢les (continu•d) Impalmient of fixed assets (contlFJu8d) For the purposes of impairment testing. when it is not possible to estirnate the reGoverable amounl of an individual asset. an estimate is made of the recoverable amount of the cash-generating unil to which the assel belongs. The cash-generating unit is the smallest identtfiable group of assets that includes the asset and generates cash inflows that largely independent of the cash inflows from other assets or groups of assets. For impairment testing of goodwill, the goodwill acquired in a business combination is. from the acquisition date. allocated lo each of the cash-generating units that are expected to benefit from the synergies of the combination, IrSpeCtive of whether other assets or liabilities of the charity are assigned to those units. Provisions Provisions are recognised when the entity has an obligation at the reporting date as a result of a past event, it is probable that the entity will be required to transfer economic b8nefits in settlement and the amount of th8 obligation can be estimated reliably. Provisions are recognised as a liability in the statement of financial position and the amount of the provision as an expense. Provisions are initially measured at the best estimate of the amount reqUId to settle the obligation at the reporting date and subsequently reviewed at each reporting dale and adjusted to reflect the current best estimate of the amount that would be required lo settle the obligation. Any adjustments to the amounts previously recognised are recognised in income or expenditure unless the provision was originally recognised as part of the cost of an asset. When a provision is m8asured at the present value of the amount exp8cted to be required to settle the obligation, the unwinding of the discount is recognised as a finance Gost in the statement of flnancial actlviti8s in the period It arises, and is allocated to the appropriate expanditure heading. Financial instruments A financial assel or a financial liability is recognised only when the charity becomes a party to the contractual provisions of the instrument. Basic financial instruments are initially recognised at the amount rec8ivable or payable including any related transaction costs. Current assets and current liabilities are subsequently measured at the cash or other consideration expected to be paid or received and not discounted. Debt instruments are subsequently measured at amortise(i cost. Where investments in shares 8re publicly traded or their fair value can otherwise be measured reliably, the inveslment is subsequently measured at fair value with changes in fair value recognised in income and expenditure. All other such investments are subsequently measured at cost less impairment. 21
Wiltshire Citizens Advice Company Limited by Guarantee Notes to the Financial Statements (continued) Year ended 31 March 2025 Accounting policies {eontinuedJ Flnancial instruments (c¢tinued) Other financial instruments, induding derivatives. are initially recognised at fair value. unless payment for an asset is deferred beyond normal business terms or financed at a rate of interest that is not a market rate. in which case the asset is measured at the present value of the future payments discounted at a market rate of interest for a similar debt instrument. Other financial instruments are subsequently measured al fair value, with any Changes recognised in the statement of financial activities, with the exception of hedging instruments in a designated hedging relationship. Financial assets that are measured at st or £mortised cost are reviewed for objective evidence of Impaimient at the end of each reporting date. If there is objective evidence of Impairment, an impairment loss is recognised under the appropriate heading in the statement of financial activities in which the initial gain was recognised. For all equty instruments regard18ss of significance, and other financial assets that are individually significant, these are assessed individually for impairment. Other financial assets are either assessed indlvidualty or grouped on the basis of similar credit risk characteristics. Any reversals of impairment are recognised immediately, to the extent that the reversal does not result in a carrying amount of the financial asset that exceeds what the carrying amounl would have been had the impairment not previously been recognised. Limlted by guarantee The charity is under the control of its legal members. Donations and legacies Unrestricted Total Funds Unrestricted Total Funds Funds 2025 Funds 2024 Donations Donations and grants Small parish and council giving 5.951 9,690 5.951 9.690 9,384 20,231 9,384 20,231 Legacies LSS Woods Legacy 5,000 5,000 20.641 20,641 29,615 29,615 22
Wiltshire Citizens Advice Company Limited by Guarantse Notes to the Financial Statements {¢ontlnu8d) Year ended 31 March 2025 Charitable activitles Unrestricted Funds Restricted Total Funds Funds 2025 Grants- core service delivery Grants and ¢onlractS- restricted projects 411.274 411,274 1,056,245 1.056,245 411.274 1.056.245 1,467,519 Unrestricted Funds Restricted Total Funds Funds 2024 Grants- core service delivery Grants and contracts- restricted projects 475.213 475,213 899,887 899,887 475.213 899,887 1.375,100 Other trading activities Unrestricted Funds Restricted Total Funds Funds 2025 Training Rental income Local Office Support 550 33.377 25.202 195 745 33.377 25,202 59,129 195 59.324 Unrestricted Funds Restricted Totsl Funds Funds 2024 Training Rental income Local Office Support 930 40,781 19,885 2,055 2,985 40,781 19,885 61.596 2.055 63,651 Investment Income Unrestricted Total Funds Unrestricted Totsl Funds Funds 2025 Funds 2024 Bank Inter8St receivable 12.121 12,121 12.190 12.190 23
Wiltshire Citizens Advice Company Limited by Guarantee Notes to the Financial Statements (¢ontlnued) Year ended 31 March 2025 Expenditure on charitable actlvities by fund type Unrestricted Funds Restricted Total Funds Funds 2025 Core service delivery Restricted projeds Support Gosts 345,601 345,601 910.155 358.039 910,155 195,499 1.105.654 162.540 508,141 1,613,795 Unrestricted Funds Restricted Totsl Funds Funds 2024 Core servi¢e delivery Restricted projects Support costs 394.643 394,643 707,859 422,099 707.859 212,773 209,325 603,968 920,632 1,524,601 All grants made within the year were to individuals, through voucher schemes. 10. Expenditure on charltsble activitles by activity type Activities undertaken directly Support costs Total funds 2025 Totsl fund 2024 Core service delivery Restricted projects Governan costs 345,601 910,155 158,457 190,416 9,166 358,039 504,058 1,100,571 9,166 604,480 910,548 9,573 1.524.601 1.255.756 1,613,795 11. Analysis of support costs Support costs Total 2025 Total 2024 Staff costs Premis8S General office Governance costs 208,215 84,724 55,934 9,166 208,215 84,724 55,934 9,166 237,750 106.900 67,876 9,572 358,039 358,039 422,098
Wiltshire Citizens Advice Company Limlted by Guarantee Notes to the Financial Statements (w)Ilnued) Year ended 31 March 2025 12. Net expenditure Net expenditur8 is sta18d after chargingl{¢rediting): 2025 2024 Depreciation of tangible fixed assets 5.543 7,532 13. Staff costs The total staff costs and employee benefits for the reporting period are analysed as follows: 2025 2024 Wages and salaries Other employee benefits 1,269,322 5,767 1,275,089 1,244.812 10,639 1,255,451 The average head count of employees during the year was 51 12024.. 52). The average number of full-time equivalent employees during th8 year is analysed as follows.. 2025 2024 No. Management Administration Other 32 33 39 40 No employee received employee benefits of more than £60,000 during the year (2024: Nil). Key Management Personnel The key management personnel of the charity comprlse of the Trustees, CEO, Head of S8rvice Dellvery and Head of Operations. 14. Trustee remuneration and expenses No remuneration or other benefits from employment wilh the charity or a related entity were received by the trustees 25
Wiltshire Citizens Advice Company Limited by Guarantee Notes to the Financial Statements (contlnu Year ended 31 March 2025 15. Tangible fixed assets Freehold property Plant and machinery Tolal Cost At 1 April 2024 Additions Disposals At 31 March 2025 190,610 48,484 5.016 (22,988) 30,512 239.094 5.016 (22,988) 221.122 190.610 Depre¢lation At 1 April 2024 Charge for the year Disposals At 31 March 2025 34,733 2,541 42.799 3.002 (22,988> 22.813 77,532 5,543 122,988) 60,087 37,274 Carrying amount At 31 March 2025 153,336 7.699 161.035 Al 31 March 2024 155,877 5.685 161.562 16. Debtors 2025 2024 Trade debtors Prepayments and accrued income 40,862 76,595 41,612 60,573 102,185 117,457 17. Creditors: amounts talling due within one year 2025 2024 Bank loans and overdrafts Trade creditors Accruals and deferred income Social security and other taxes Other creditors 4.745 2,592 59.174 21,210 4.745 5.266 77.424 20,749 17,119 87,721 125,303 18. Creditors: amounts falling due after more than one year 2025 2024 Bank loans and overdrafts 54,833 59.032 26
Wiltshire Citizens Advice Company Llmited by Guarantee Notes to the Financial Statements (contlnued) Year ended 31 March 2025 19. Deferred income 2025 2024 At 1 April 2024 Amount re18ased to income Amount deferred in year At 31 March 2025 37,822 (37.822) 24,586 86,048 (86,048) 37,822 24.586 37,822 20. Provlsions Dilapidatlons At 1 April 2024 Addition5 25,000 24,000 At 31 March 2025 49,000 21. Analys1$ of charltable funds Unrestricted funds At J1 March 202 At 1 April 2024 Income Expendlture Transfers General funds 412,260 503,165 (508,141) (31,906) 375,378 At 31 March 202 At 1 April 2023 Income Expenditure Transfers General funds 462,156 578,614 <603,968) {24,542) 412,260 27
Wiltshire Citizens Advice Company Llmited by Guarantee Notes to the Financial Statements (condnued) Year ended 31 March 2025 21. Analysis of Gharitable funds (Continued) Restricted funds At 31 Mah 202 At 1 April 2024 Income Expenditure Transfers Pension Wise Wiltshire Money Wiltshire Council- resettlement service support Macmillan Cancer Support Wiltshire Council Carers MS Society Access to Justice Carers Malmesbury Food Bank MAPS Multiply Salisbury Food bank Surviving winter Wessex Water Debt Advice National Lottery 291,306 30,495 (291.435) <23,238) 128 {1) 14,243 6,986 58,319 60.210 4,500 (65,339} (65,963) (6,050) 7.020 5.753 1,550 31.061 67,598 87,632 47,043 32,962 (33,543) (67,634) (96,228) (48,003) <48,006) 2,482 36 309 960 389 8.287 14,697 42 93,625 {92,887) 738 28
Wiltshire Citizens Advice Company Limited by Guarantee Notes to the Financial Statements leontlnued) Year ended 31 March 2025 21. Analysls of charftable funds (¢ontinued) 7,720 HSF4 Devizes Foodbank Doorway Debt Modernisatlon HSF4 Crisis Support HSF6 Melksham Food Bank Office of Product Safety and Standards Resettlement Wiltshire Carers Together 35.000 23,613 (38,589) (30,840) 1,229 7,227 5,360 13,852 40,000 50,000 6.443 (13,878) (40,010) (50,000} (6.447) 26 10 9,084 45,652 (9.411) <45,701) 327 49 28,045 (32,452) 1,056,440 (1,105,654) 4.407 37.690 31,906 20,382 At 31 March 202 At 1 April 2023 Income Expenditure Transfers Pension Wise Wiltshire Mon8y Wiltshire Council- resettlement service support Macmillan Cancer Support Wiltshire Council Carers MS So¢i8ty Access lo Justice Carers Malmesbury Food Bank MAPS Multlply 253,027 20,055 (253,028) (22,913) (1) 6,987 9,845 40,335 (40,498) 163 53,237 60,210 6,000 17,500 {59,879} (70,407) {6,124> (22,374) {6,442) (10,073> (124) 124 4,843 31 16,639 111 2,204 16,639 25.177 76,756 87,632 (25,288) (78,960) (96,495) 17,150 8.287 29
Wiltshire Citizens Advice Company Limited by Guarantee Notes to the Financial Statements (contInU) Year ended 31 March 2025 21. Analysis of charitable funds (continued) Salisbury Food bank SuNiving winter Wessex Water Debt Advice National Lottery HSF4 Devizes Foodbank Doorway Debt Modernisation HSF4 Crisis Support HSF6 Melksham Food Bank Office of Product Safety and Standards Resettlement Willshire Carers Together 44.773 66,350 {45,509) (51,6531 736 14,697 36,253 55,125 28,258 23,254 8,000 (39,907) {55,3031 (21,0551 {23,3631 (8,076) 3,654 178 517 109 76 7.720 31.838 901,942 (920,632} 24,542 37,690 22. Analysis of net assets between funds Unrestricted Funds Restrlcted Total Funds Funds 2025 Tangible fixed assets Current assets Creditors less than 1 year Creditors greater than 1 year Provisions 161,035 381,311 (63,135) (54,833) (49,000) 375,378 161,035 426,279 (87,721) (54,833) {49,000) 395,760 44,968 (24,586) Net assets 20,382 Unrestricted Funds Restricled Total Funds Funds 2024 Tangible fixed assets Current assets Creditors less than 1 year Creditors greater than 1 year Provisions 161,562 422,105 (87,376) (59.032) (25,000) 412,259 161,562 75,617 497.722 (37,927) {125.303) (59,032) (25,000) 449.949 Net assets 37,690 30
Wiltshire Citizens Advice Company Llmlted by Guarantee Notes to the Financial Statements (¢ontlnued) Year ended 31 March 2025 23. Analysis of ¢hange$ In net debt At At 1 Apr 2024 Cash flows 31 Mar 2025 Cash at bank and in hand Debt due within one year Debt due after one year 395,537 (4.745) (59.032) 331,760 (86,715) 308,822 {4,745> {$4,833) 249,244 4,199 (82,516) 31