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2021-03-31-accounts

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE FINANCIAL STATEMENTS

31 MARCH 2021

Company Registration Number: 03204218 Charity Number: 1062219

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

Wiltshire Citizens Advice

FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

Contents Pages
Reference & Administrative Information 1
Trustees’ Annual Report 2 – 9
Independent Auditor’s Report 11 - 14
Statement of Financial Activities 15
(including Income and Expenditure account)
Balance Sheet 16
Cash Flow Statement 17
Notes to the Financial Statements 18-28

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TRUSTEES ANNUAL REPORT

YEAR ENDED 31 MARCH 2021

Trustees A Perry (Resigned 4 February 2021)
B Driscoll, Chair
N Jackson
E Dark
D Szanto
F Johnson, Treasurer
D Bertwistle
S Conner
F Williams (Appointed 18 March 2021)
P Jamieson (Appointed 18 March 2021)
J Fisher (Appointed 5 August 2021)
Senior Management Team Suzanne Wigmore (Chief Executive Officer)
Liz Goodey (Head of Finance and Business Support)
Karen Proudlock(Head of Service Delivery)
Registered Office 3 Avon Reach
Monkton Hill
Chippenham
Wiltshire
SN15 1EE
Company Registration Number 03204218
Charity Registration Number 1062219
Bankers CAF Bank Limited
25 Kings Hill Avenue
Kings Hill
West Maling
Kent
ME19 4JQ
Auditors Burton Sweet Limited
The Clock Tower
5 Farleigh Court
Old Weston Road
Flax Bourton
Bristol BS48 1UR

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TRUSTEES ANNUAL REPORT

YEAR ENDED 31 MARCH 2021

TRUSTEES' REPORT FOR THE YEAR ENDED

31 MARCH 2021

INTRODUCTION

I am pleased to share with you our annual report for 2020-21.

Due to the onset of Coronavirus, there was the need for a total change in the way that our organization needed to operate. During the national lockdowns we had to close our offices, and introduce remote working from home. This entailed the need for expenditure on additional personal computers for a number of our employees, along with some modifications in communications equipment. Additional allowance had to be made for changes in the way that we needed to plan, organise and control our business remotely.

The funding of such expenditure was covered from our own reserves, in part and also aided with a grant of £19,113 in BEIS funding from CitA. Additionally WCA received a grant from the National Lottery for £43,894 so as to assist with our Covid Response initiative to cover some of the costs of our people and equipment as well as £21,946 from Wiltshire Community Foundation.

At the same time people were preparing for the consequences of Brexit. Our organisation had been experiencing a consistently high volume of calls regarding a wide number of issues, including some individual changes in residency status, changes in welfare benefits that had been rolled up into the Universal Credit system. The two advice areas where the proportion of issues rose the most were employment and housing, a trend that continued throughout the year. Our focus was on continuing to engage, train and manage people within our team, and to keep the highest level of response and quality possible.

Our revenue income for the year was £1,424,860 from charitable activities, donations, trading income and donated rent. This reflected a 5% increase over the previous year.

Understandably our largest area of expenditure was our employee costs which accounts for 86% of our revenue. During the previous year we made the prudent decision to increase salaries by a weighted average of 1% over the previous year. Our total employees were 58 personnel at the year end, which was one higher than the previous year. Management and administrative staff reduced by two in number whilst client facing staff increased by three persons overall. Our overall headcount expressed in full time equivalent roles was 41 personnel, versus 37 from the previous year.

Our total income for the last year exceeded our expenditure, and provided a small surplus. However, this was due mainly to the very low level of travelling and office expenses, along with other deferred expenditure. It is clear that these expenses will resume in some way once the restrictions on movements and working allow for us to return to having people based in offices once again.

The trustees are mindful of the pressures being experienced by our sponsors and donors and are keen to provide support to our senior management team in the generation of income which will be in line with that of pre-pandemic times and allow for inflation rises that are negatively impacting on our finances. It is this revenue generation that will allow for the levels of service and assistance that our organization is able to offer to the people of Wiltshire during these times of individual challenge and hardship.

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TRUSTEES ANNUAL REPORT

YEAR ENDED 31 MARCH 2021

Objectives and activities

a. Our Purpose

The Charity’s Vision

People of Wiltshire can successfully deal with life's problems.

The Charity’s Values

• Fair - Listening to our clients and our staff, respecting each other, valuing diversity, acting fairly and working towards a common goal.

• Professional - Experts in our field, with well trained staff, supportive of each other, empowering our clients and staff and acting consistently.

The Charity’s Activities

Through the Charity’s 58 staff and 82 volunteers at the end of 2020/21, Wiltshire Citizens Advice (WCA) offers an advice service on a range of issues to the people of Wiltshire who require support.

Predominant advice areas are:

Services Include:

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YEAR ENDED 31 MARCH 2021

upon them. An example of our local and national research and campaigning activity is our monitoring of the impact on our clients on schemes such as furlough, and impacts of covid, financial and societal.

ACHIEVEMENTS AND PERFORMANCE

A. Main achievements of the charity

During the 2020/21 financial year Wiltshire Citizens Advice continued to thrive due to this support from our sponsors and particularly Wiltshire County Council, Wessex Water, McMillian Cancer Support, The European Social Fund and National Lottery, GreenSquare, Citizens Advice, Department of Work and Pensions, and local charitable funders such as Town and Parish Councils, and Chippenham Borough Lands.

WCA was able to demonstrate a level of client management in terms of both numbers of clients helped and quality of advice, and client numbers which make us one of the biggest Local Citizens Advice nationally. We continued to increase our support to clients across digital channels, especially phone and email. Performance levels such as these made for a persuasive case to our funders to continue supporting us for the future.

Some of the key achievements in the year were:

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YEAR ENDED 31 MARCH 2021

B. Covid-19 pandemic

In early March 2020 it became clear that Coronavirus was fast extending to become a global pandemic. Lockdown was introduced in an attempt to half the spread of the virus; there would be subsequent lockdowns during 2020 and into 2021.

All offices were closed in March 2020 and a strategy to have employees and volunteers work from home was implemented.. This has continued throughout the pandemic. The offices were due to open in September 2020 but due another lockdown this was postponed and all offices remained closed to staff and public to March 2021.

C. People

Generally staff turnover for the year was low. A new Head of Finance and Business Support started in August 2020.

D. Fundraising activities and income generation

As a charitable organisation, WCA relies on financial support and an element of fundraising so as to cover its ongoing expenses and to promote the services and support that it offers to everyone within Wiltshire. We have actively sourced new avenues of income over the past year making formalised grant applications to organisations and local councils. Additionally we received nearly £100,000 in additional funding to support the organisation during the global pandemic.

WCA voluntarily complies with The Code of Fundraising Practise, published by the Fundraising Regulator and developed by the Institute of Fundraising (IoF) and Public Fundraising Association (PFRA). We have received no complaints about our fundraising activities.

WCA always strives to protect our service users, clients and customers as well as other members of the general public from any unreasonable intrusion or other unacceptable behaviour due to any fundraising activities carried out on our behalf.

FINANCIAL REVIEW

a. Overview

WCA’s total income, excluding donated services, was £1,408,483 this year from £1,325,626 in 2019/20. A detailed analysis of income is shown in the Statement of Financial Activities (SOFA) and Notes 2 to 4 of the Financial Statements.

The generosity and far-sightedness of our funders have allowed WCA to assist 17,802 clients through the last year and to strengthen our operations in terms of essential equipment and office locations. This is approximately one adult in every 12 households in Wiltshire.

Expenditure Total spending on charitable activities, excluding donated services, for the year was £1,335,973, an increase from £1,295,265 the previous year.

The amount spent on salaries including NI and pensions was £1,140,478 (other staff costs were £16,735) an increase from the previous year of £955,055. Staff costs are 86% of the organisation's charitable spend.

Further analysis of charitable activity expenditure, showing the operational activities undertaken by WCA are given in the SOFA and in Notes 5-6 of the Financial Statements.

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YEAR ENDED 31 MARCH 2021

Incoming resources for the year of £1,408,483 included £813,646 of restricted funds. Surplus funds of £72,510: £2,308 were restricted and £70,202 unrestricted, leaving £7,199 in restricted funds and £518,438 unrestricted on the balance sheet. None were designated.

Further analysis of restricted funds is shown in the SOFA and Note 16 of the Financial Statements.

b. RESERVES POLICY

The Board has examined the Charity's requirements for reserves in the light of the main financial risks to the organisation. lt has established a policy whereby the unrestricted funds not committed or invested in tangible fixed assets (free reserves) held by the charity should be maintained at a level in the region of three months of organisational running costs.

Better financial management and increased costs meant that for 2020/21 we have increased our reserves policy to £351,000. Free reserves at 31 March 2021 are £455,868 which equates to approximately 4.1 months organisational running costs. At this level, the Board feel confident WCA is able to continue the core activities of the Charity in the event of a significant drop in funding, whilst considering how any such loss in funding could be replaced or activities changed.

The Board is committed to investing additional resources for the purposes of developing services but this has to be weighed against the need to maintain our reserves in the volatile funding environment which we face.

b. INVESTMENT POLICY

WCA is committed to maintaining funds in instant access accounts to meet all the day to day needs for working capital. Any funds beyond this, and not required for development of the business in the short term, are invested in low risk deposit accounts, reviewed and recommended by the Finance and Business Development Committee, and approved by the Board.

During 2020/21 Trustees reviewed the existing performance of our deposit account with a review to investing in more low risk, fixed rate, medium term deposit accounts. We have £85,000 (maximum amount covered by the FSCS) invested in the Bank of India on a deposit account arrangement and £86,035 in Charity Bank Ethical Easy Access account. The trustees will review other investment opportunities in 2021/22.

c. GOING CONCERN

After reviewing the organisation's budgets and business plan, taking account of the current economic climate and its reserves position, the Trustees have a reasonable expectation that the organisation has adequate resources to continue in operational existence for the foreseeable future. For this reason they continue to adopt the going concern basis in preparing the financial statements.

d. PRINCIPAL RISK AND UNCERTAINTY

Our Board of Trustees is ultimately responsible for risk management. A comprehensive annual planning and budgeting process is approved by the Board, during which a thorough assessment of our key external and internal risks is undertaken, together with how these risks are being managed. In addition each Trustee Board sub Committee reviews risk on a regular basis through receiving risk registers from senior management. They assess the adequacy of the internal control systems and risk management processes in place. The Trustee Board annually reviews the key Corporate risks, the adequacy of the actions being taken to address them, and the advent of any new risks.

As an integral part of the risk management approach the Board of Trustees considers the following to be the principal risks and uncertainties for WCA and the actions we take to manage those risks.

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YEAR ENDED 31 MARCH 2021

STRUCTURE, GOVERNANCE AND MANAGEMENT

WCA is a charitable company limited by guarantee, incorporated on 28th May 1996 and re-registered as a charity on 6th May 1997. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association.

For debt and credit services we are authorised and regulated by the Financial Conduct Authority. FRN: 617798.

The governing body is our Board of Trustees, which meets quarterly and currently has 9 members (maximum 15). Trustees are also the directors of the company who are responsible for the strategic direction and governance of the charity, they agree the business plan, monitor progress toward achievement of organisational goals, review operational performance and oversee the management of organisational risk. Meetings must be quorate with the attendance of a minimum of 5 Trustees or 50% whichever is higher, and each meeting is formally minuted.

During the year we received resignations/stand-downs from one trustee.

The Board is elected from its membership by its Members either at its AGM, or, where a vacancy exists, at any time between AGMs. The trustees have power to co-opt not exceeding one third of the total number of trustees.

The Trustee Board has 2 Committees operating under specific delegated authority through approved Terms of Reference.

The CEO is responsible for strategic and operational management and is authorised to use resources, through the Senior Management Team, towards the achievement of WCA business objectives.

The Senior Management Team of the organisation comprises of:

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YEAR ENDED 31 MARCH 2021

Regular business meetings are held where performance is monitored, strategically, operationally and financially, and potential improvements discussed, and actions agreed. A scheme of delegation exists which clearly outlines the delegated authorities of senior staff. Through the activities of skilled and committed staff and volunteers, managers and Team Leaders also discharge their responsibilities.

The Trustee Board carries out an annual skills audit to ensure there is appropriate expertise within its members. If a gap exists a rigorous recruitment and selection process takes place. Prospective Trustees are provided with a briefing about the organisation and the duties in law of a Charity Trustee. They are then interviewed by a panel comprising the Chair and at least one other Trustee with the Chief Executive in attendance and due diligence checks are completed. Following a satisfactory interview and due diligence process, candidate Trustees are invited to join at least one Board meeting as an observer, before a recommendation is made to the full Board that the prospective Trustee be appointed as a full member.

New trustees undergo a briefing session on the working of the organisation, and they have induction training. They are given further information on the obligations of being a trustee, including employer responsibilities. They are provided with the Business and Strategic Plans, most recent minutes of Trustee Board meetings, budgets and financial reports. They are offered access to online training on financial management, employer responsibility and trusteeship run by Citizens Advice.

In addition to training for new trustees, existing trustees spend time within the organisation alongside volunteers and employees, to maintain awareness of the wider social and policy context in which WCA provides support for our clients.

There is a trustee annual review (similar to an appraisal) system in place. Despite the Covid-19 restriction we held these remotely throughout the year and all trustees were able to discuss and review their input and performance with the chair and to talk through involvements for the coming year.

WIDER NETWORK

Wiltshire Citizens Advice is a member of Citizens Advice, the National Association of Citizens Advice Bureaux. Citizens Advice regulates WCA and, through formal audit, monitors quality of advice and management processes.

PAY POLICY FOR KEY MANAGEMENT PERSONNEL

Key management Personnel, excluding Trustees, are remunerated by annual salary and the WCA standard pension contribution. There are no additional payments or benefits in kind. The CEO’s salary is set by the Board. The principal aim is to offer a fair pay that will attract and keep appropriately skilled senior staff. The pay policy is reviewed annually.

RELATED PARTY RELATIONSHIPS

There were no material related party transactions with trustees or senior management. Citizens Advice provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of WCA in order to fulfil its charitable objectives and comply with the national membership requirements.

PLANS FOR THE FUTURE

WCA’s overarching strategic objectives have been reviewed and a 2021-25 Business Plan prepared. The delivery of this has been disrupted by Covid-19 but our strategic objectives remain largely unchanged, despite the move to a 100% phone and digital service.

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YEAR ENDED 31 MARCH 2021

Underpinning these objectives are a number of operational and potential structural changes including improved efficiencies from simplification of processes, reviewing supplier contracts, promoting remote and flexible working by further use of technology and focussing on WCA’s recruitment, retention and training strategies to promote alignment to our service needs.

DISCLOSURE OF INFORMATION TO AUDITORS

Each of the persons who are Trustees at the time when this Trustees' report is approved has confirmed that:

• so far as that Trustee is aware, there is no relevant audit information of which the charitable company's auditors are unaware, and

• that Trustee has taken all the steps that ought to have been taken as a Trustee in order to be aware of any relevant audit information and to establish that the charitable company's auditors are aware of that information.

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YEAR ENDED 31 MARCH 2021

The trustees (who are also directors of Wiltshire Citizens Advice for the purposes of company law) are responsible for preparing the Trustees’ Report (incorporating the strategic report and directors’ report) and the financial statements in accordance with applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

This report was approved by the Trustees, on and signed on their behalf by:

B Driscoll Trustee Date: 19 October 2021

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Independent auditor’s report to the members of Wiltshire Citizens Advice

Opinion

We have audited the financial statements of Wiltshire Citizens Advice (the “Charity”) for the year ended 31 March 2021 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

This report is made solely to the Charity’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Charity’s members those matters we are required to state in them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

In our opinion, the financial statements:

Basis for opinion

We conducted out audit in accordance with international Standards in Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained in the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit, or otherwise appears to be

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YEAR ENDED 31 MARCH 2021

materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ report (incorporating the director’s report). We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement, the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the Charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

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YEAR ENDED 31 MARCH 2021

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows:

We assessed the susceptibility of the company’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

To address the risk of fraud through management bias and override of controls, we:

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which included, but were not limited to:

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

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YEAR ENDED 31 MARCH 2021

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at www.frc.org.uk/apb/scope/private.cfm This description forms part of our auditor’s report.

Joshua Kingston ACA (Senior Statutory Auditor) For and on behalf of Burton Sweet Limited The Clock Tower 5 Farleigh Court Old Weston Road Flax Bourton Bristol BS48 1UR

Date: 19 October 2021

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WILTSHIRE CITIZENS ADVICE

STATEMENT OF FINANCIAL ACTIVITIES (INCLUDE INCOME AND EXPENDITURE ACCOUNT) YEAR ENDED 31 MARCH 2021

Note
Income from:
Donations and legacies
2
Charitable activities
3
Other trading income
Investments
Total income
Expenditure on:
Charitable activates
4
Total expenditure
6
Transfers between funds
Net movement in funds
Total funds at start of year
13
Total funds at end of year
13
Net income/ (expenditure) before
transfers		 Unrestricted
Funds
£
22,100
575,743
11,190
2,181
611,214
517,122
517,122
94,092
(23,890)
70,202
448,236
518,438		 Restricted
Funds
£
-
813,646
-
-
813,646
835,228
835,228
(21,582)
23,890
2,308
4,891
7,199		 Total Funds
2021
£
22,100
1,389,389
11,190
2,181
1,424,860
1,352,350
1,352,350
72,510
-
72,510
453,127
525,637		 Total Funds
2020
£
(Restated)
35,873
1,301,562
12,390
2,799
1,352,624
1,295,265
1,295,265
57,359
-
57,359
395,768
453,127

The Charity has no recognised gains or losses other than the results for the year as set out above.

All of the activities of the charity are classed as continuing.

See note 18 for fund-accounting comparative figures. The notes on pages 18 to 28 form part of these financial statements.

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WILTSHIRE CITIZENS ADVICE

BALANCE SHEET

----- Start of picture text -----
AS AT 31 MARCH 2021 Company number: 03204218
2021 2020
Note £ £
Fixed assets
Tangible assets 8 139,587 141,832
139,587 141,832
Current assets
Debtors 9 62,358 74,933
Cash at bank and in hand 511,254 420,232
573,612 495,165
Liabilities
Creditors : amounts falling
due within one year 10 (90,368) (81,940)
Net current assets 483,244 413,225
Creditors : amounts falling
due after more than one year 11 (72,194) (76,930)
Provisions for liabilities 12 (25,000) (25,000)
Net assets 525,637 453,127
Funds
Restricted funds 14 7,199 4,891
Unrestricted funds 14 518,438 448,236
Total funds 525,637 453,127
----- End of picture text -----

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

These financial statements were approved by the Trustees on 19 October 2021 and are signed on their behalf by:

….......................... B Driscoll Trustee

The notes on pages 18 to 28 form part of these financial statements.

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WILTSHIRE CITIZENS ADVICE

CASHFLOW STATEMENT

YEAR ENDED 31 MARCH 2021

Note
Net cash inflow from operating activities
19
Non-operational cash flows:
Investing activities
Payments for tangible fixed assets
Investment income
Financing activities
Loan repayments
Net cash inflow for the year
20		 2021
£
102,974
(9,397)
2,181
(7,216)
(4,736)
(4,736)
91,022		 2020
£
67,742
(11,437)
2,799
(8,638)
(4,627)
(4,627)
54,477

Cashflow Restrictions

Charity law prohibits the use of net cash inflows on any endowed or other restricted fund to offset net cash outflows on any fund outside its own objects, except on special authority. In practice, this restriction has not had any effect on cash flows for the year.

The notes on pages 18 to 28 form part of these financial statements.

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WILTSHIRE CITIZENS ADVICE NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

1 Accounting policies

Basis of preparation

The financial statements have been prepared in accordance with the Charities SORP (FRS102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) and the Companies Act 2006.

Wiltshire Citizens Advice meets the definition of a public benefit entity under FRS102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

Going concern

After reviewing the organisation's budgets and business plan. Taking account of the current economic climate and its reserves position, the Trustees have a reasonable expectation that the organisation has adequate resources to continue in operational existence for the foreseeable future. For this reason they continue to adopt the going concern basis in preparing the financial statements.

Income

Income from donations is included in income when these are receivable, except as follows:

I. When donors specify that donations given to the charity must be used in future accounting periods, the income is deferred until those periods;

II. When donors impose conditions which have to be fulfilled before the charity becomes entitled to use such income, the income is deferred until the pre-conditions have been met.

Legacies are included on a receivable basis where the charity is entitled to the income, it can be measured reliably and receipt is probable. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is not included in income but is treated as a contingent asset and disclosed if material.

Investment income is included on a receivable basis.

Donations in kind comprise donated services where the costs are measurable and the services would otherwise have to be paid for to maintain operational effectiveness.

Expenditure

Expenditure is recognised in the period in which it is incurred. Expenditure includes attributable VAT which cannot be recovered.

Raising funds

Raising funds expenditure include those costs incurred in seeking voluntary contributions, costs of goods sold and other costs which include the costs of running and participating in fundraising events and collections and cost of goods purchased for resale.

Governance costs

Governance costs include those costs associated with meeting the constitutional and statutory requirements of the charity and include the audit fees and costs linked to the strategic management of the charity. Governance costs are included within support costs.

Allocation and apportionment costs

Certain expenditure is directly attributable to specific activities and this has been included in those cost categories. Other costs, which are attributable to more than one category, are apportioned across cost categories on the basis of an assessment of workload carried out from time to time. Overhead support costs have been apportioned between charitable activities on a basis consistent with the use of resources.

18

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

Pension

The charity contributes to defined contribution pension schemes. Contributions payable to the charity's pension schemes are charged to the Statement of Financial Activities in the period to which they relate.

Tangible fixed assets

Tangible fixed assets are initially recognised at cost. After recognition, under the cost mode, tangible fixed assets are measure at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost. Capital items with purchase price of more than £500 are included within fixed assets.

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, using straight- line method:

Depreciation is provided on the following basis: Freehold property - 2% straight line Plant and machinery - 15%-25% straight line

A review of impairment of a fixed asset is carried out if events or changes in circumstances indicate that the carrying value of any fixed asset may not be recoverable. Shortfalls between the carrying value of fixed assets are their recoverable amounts are recognised as impairments. Impairment losses are recognised in the Statement of Financial Activities.

Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

Cash at bank and in hand

Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

Creditors

Creditors and provisions are recognised when there is an obligation at the Balance Sheet date as a result of a past event, it is probable of a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

Creditors are recognised at the amount that the charity anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those amounts, discounted and the pretax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised within interest payable and similar charges.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objects at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Designated funds form part of unrestricted funds and have been identified as being for particular purposes by the Trustees. They are not restricted and can be transferred to general funds at any time at the discretion of the Further explanation of the nature and purpose of each fund is included in note of the financial statements.

19

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

Donations and Grants
Donations in kind		 Unrestricted
Funds
£
5,723
16,377
22,100		 Restricted
Funds
£
-
-
-		 Total Funds
2021
£
5,723
16,377
22,100		 Total Funds
2020
£
(Restated)
8,875
26,998
35,873

Income from donations and legacies in the prior year was unrestricted. Donations in kind comprise £16,377 (2020: 26,985) in respect of the rental value of donated premises.

3 Income from: Charitable activities

Grants - core service delivery
Grants and contracts - restricted projects
Grants - core service delivery
Grants and contracts - restricted projects
Expenditure on: Charitable activities
Core service delivery
Restricted projects
Core service delivery
Restricted projects		 Unrestricted
Funds
£
575,743
-
575,743
Unrestricted
Funds
£
538,570
-
538,570
Activities
undertaken
directly
£
325,653
688,762
1,014,415
Activities
undertaken
directly
£
(Restated)
336,199
594,738
930,937		 Restricted
Funds
£
-
813,646
813,646
Restricted
Funds
£
-
762,992
762,992
Support
costs
(Note 5)
£
191,469
146,466
337,935
Support
costs
(Note 5)
£
(Restated)
195,799
168,529
364,328		 Total Funds
2021
£
575,743
813,646
1,389,389
Total Funds
2020
£
538,570
762,992
1,301,562
Total
2021
£
517,122
835,228
1,352,350
Total
2020
£
(Restated)
531,998
763,267
1,295,265

Included within Core Service Delivery is £16,377 (2020: 26,985) relating to the value of donated premises.

20

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

5 Support costs

Staff and volunteer costs
Office costs
Premises costs
Other costs
Governance costs
Staff and volunteer costs
Office costs
Premises costs
Other costs
Governance costs		 Unrestricted
Funds
£
96,309
47,553
42,297
41
5,269
191,469
Unrestricted
Funds
£
(Restated)
98,694
40,577
50,882
408
5,238
195,799		 Restricted
Funds
£
80,733
25,840
35,529
35
4,329
146,466
Restricted
Funds
£
(Restated)
85,206
34,424
43,974
355
4,570
168,529		 Total Funds
2021
£
177,042
73,393
77,826
76
9,598
337,935
Total Funds
2020
£
(Restated)
183,900
75,001
94,856
763
9,808
364,328
6
Net income/ expenditure for the year
Statutory audit fee:
- Current year
- Prior year over/under provision
Depreciation
Trustees remuneration
Reimbursement of 1 Trustees expenses (2020: 5)
7
Staff costs and numbers
The aggregate payroll costs were:
Wages and salaries
Social security costs
Contribution to defined contribution pension scheme		 2021
£
5,950
-
11,642
-
57
2021
£
1,020,258
64,444
55,756
1,140,458		 2020
£
6,125
-
14,357
-
1,494
2020
£
(Restated)
850,694
55,461
48,900
955,055

The average number of persons employed by the company during the year was as follows:

Management
Administration
Other		 2021
No.
3
4
51
58		 2020
No.
3
6
48
57

21

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

7 Staff costs and numbers ( continued )

The average headcount expressed as full-time equivalents was:

Management
Administration
Other		 2021
No.
3
2
36
41		 2020
No.
3
3
31
37

No employee received remuneration amounting to more than £60,000 in the current or preceding year.

The key management personnel of the charity comprise of the Trustees, CEO, Head of Service Delivery and Chief Finance Officer. The total amount of employee benefits (including employer pension contributions) received by key management personnel for their services to the charity was £123,450 (2020: £113,951).

8 Tangible fixed assets

Cost or valuation
At 1 April 2020
Additions
Disposals
At 31 March 2021
Depreciation
At 1 April 2020
Charge for the year
Elimination on disposal
At 31 March 2021
Net book value
At 31 March 2021
At 31 March 2020
9
Debtors
Trade debtors
Other debtors
Prepayments and accrued income		 Long- term
leasehold
property
£
190,610
-
-
190,610
65,019
3,812
-
68,831
121,779
125,591		 Plant and
machinery
£
256,318
9,397
(87,298)
178,417
240,077
7,830
(87,298)
160,609
17,808
16,241
2021
£
174
86
62,098
62,358		 Total
£
446,928
9,397
(87,298)
369,027
305,096
11,642
(87,298)
229,440
139,587
141,832
2020
£
13,761
86
61,086
74,933

22

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

10 Creditors: amounts falling due within one year

Bank loans and overdrafts - mortgage
Trade creditors
Taxation and social security
Other creditors
Accruals and deferred income		 2021
£
4,823
19,047
17,975
4,745
43,778
90,368		 2020
£
4,823
5,045
14,980
5,851
51,241
81,940

Included within bank loans due within one year is a secured bank loan by a fixed charge over the land and building asset of the charitable company. Interest is charged on this loan at 2.5% over the Bank of England base rate. The Bank of England base rate prevailing at 31 March 2021 was 0.10% (2020: 0.10%).

11 Creditors: amounts falling due after more than one year

Bank loans - mortgage
Included within the above are amounts falling due as follows:
Within one year
Within two and five year
Over five years
Provisions for liabilities and charges
Dilapidations		 2021
£
72,194
2021
£
4,823
20,779
51,415
77,017
2021
£
25,000		 2020
£
76,930
2020
£
4,823
20,672
56,258
81,753
2020
£
25,000

12 Provisions for liabilities and charges

23

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

13 Movement between funds

Restricted funds
Pension Wise
Green Square
Building Bridges
MacMillan Cancer Support
Wiltshire Council Carers
M S Society
Wiltshire Money
Wiltshire Council Mental Health
Money Advice Service
Help to Claim
Best Practice Lead
Lottery Community Fund
Unrestricted funds
General funds
Total funds
Wiltshire Council - resettlement
service support		 At
1 April
2020
£
-
-
-
-
-
-
4,891
-
-
-
-
-
-
4,891
448,236
448,236
453,127		 Income
£
278,082
47,500
43,959
51,687
60,210
5,000
20,000
42,000
101,603
15,000
70,314
34,397
43,894
813,646
611,214
611,214
1,424,860		 Expenditure
£
(278,082)
(44,774)
(50,018)
(52,166)
(60,920)
(8,301)
(20,418)
(42,262)
(105,635)
(15,887)
(77,713)
(34,397)
(44,655)
(835,228)
(517,122)
(517,122)
(1,352,350)		 Transfers
£
-
-
6,059
479
710
3,301
-
262
4,032
887
7,399
-
761
23,890
(23,890)
(23,890)
-		 At
31 March
2021
£
-
2,726
-
-
-
-
4,473
-
-
-
-
-
-
7,199
518,438
518,438
525,637

24

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

13 Movement between funds ( continued )

Restricted funds
Housing Project
Pension Wise
Green Square
Building Bridges
MacMillan Cancer Support
Wiltshire Council Carers
HMPS Erlestoke
M S Society
Wiltshire Money
Wiltshire Council Mental Health
Money Advice Service
Help to Claim
Best Practice Lead
Unrestricted funds
General funds
Total funds
Wiltshire Council - resettlement
service support		 At
1 April
2019
£
-
-
-
-
-
-
-
-
4,316
-
-
-
-
-
4,316
391,452
391,452
395,768		 Income
£
(Restated)
4,000
289,454
47,500
45,184
51,687
60,210
13,100
7,700
20,851
42,000
58,275
15,000
71,099
37,782
763,842
588,782
588,782
1,352,624		 Expenditure
£
(Restated)
(4,000)
(289,454)
(47,500)
(45,184)
(51,687)
(60,210)
(13,100)
(7,700)
(20,276)
(42,000)
(58,275)
(15,000)
(71,099)
(37,782)
(763,267)
(531,998)
(531,998)
(1,295,265)		 Transfers
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 At
31 March
2020
£
-
-
-
-
-
-
-
-
4,891
-
-
-
-
-
4,891
448,236
448,236
453,127

Housing Project

Grant funded to provide welfare and money management advice to tenants of assisting associations.

Pension Wise

Grant funded from HM Treasury for the provision of Pension Wise services. WCA is lead partner in Wessex Partnership including High Wycombe and West Oxfordshire Local Citizens Advice.

Green Square

Contract to provide a debt and benefit take up service for Green square residents and employees.

Building Bridges

A National Lottery and European Social Fund project. WCA is a sub-contractor delivering debt and benefits advice to support clients into paid work.

MacMillan Cancer Support

A grant to provide welfare benefit advice to people affected by cancer.

Wiltshire Council Carers

A grant to provide welfare benefit, debt and money management advice to carers in Wiltshire.

HMPS Erlestoke

Funding to provide advice to prisoners.

M S Society

Funding to support people with benefits advice.

25

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

13 Movement between funds (continued)

Wiltshire Money

A grant to implement the Wiltshire Money strategic plan (tackling financial exclusion) through partnership working.

Wiltshire Council Mental Health

A grant to provide welfare benefit, debt and financial management advice to service users of Community Mental Health teams based in Wiltshire.

Money Advice Service

Grant funded by the Money and Pension Service (previously known as Money Advice Service) to provide dedicated debt advice.

Wiltshire Council Resettlement Service Support

A grant to provide support to refugees welcomed into Wiltshire under the UNHCR resettlement scheme.

Help to Claim

Grant for a national contract with the DWP to deliver Help to Claim support to those claiming Universal Credit.

Best Practice Lead

Grant for set up costs for BPL contract. WCA is lead in one of DWP districts for Help to Claim.

Lottery Community Fund

Grant to increase level of debt and employment advice.

14 Analysis of net assets between funds

Tangible fixed assets
Bank loan and mortgage
Other net current assets
Tangible fixed assets
Bank loan and mortgage
Other net current assets		 Unrestricted
Funds
£
139,587
(77,017)
455,868
518,438
Unrestricted
Funds
£
141,832
(81,753)
388,157
448,236		 Restricted
Funds
£
-
-
7,199
7,199
Restricted
Funds
£
-
-
4,891
4,891		 Total Funds
2021
£
139,587
(77,017)
463,067
525,637
Total Funds
2020
£
141,832
(81,753)
393,048
453,127

26

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

15 Operating Lease Commitments

At 31 Mar 2021 the company had commitments to make future minimum lease payments under non-cancellable operating leases as follows:

Amounts payable:
Within one year
Within two and five year
More than 5 yrs		 2021
£
64,247
154,961
34,125
253,333		 2020
£
43,668
1,701
-
45,369

16 Related party transactions

There are no related party transactions in the year (2020: £Nil) apart from those already disclosed throughout the report.

17 Controlling party

The Charity is controlled jointly by the Trustees, there is no controlling party.

18 Prior year fund comparatives for the Statement of Financial Activities

Income from:
Donations and legacies
Charitable activities
Other trading income
Investments
Total income
Expenditure on:
Charitable activities
Total expenditure
Total funds at start of year
Total funds at end of year
Net income/ (expenditure and net movement in
funds		 Unrestricted
Funds
£
35,873
538,570
-
2,799
577,242
531,998
531,998
45,244
391,452
436,696		 Restricted
Funds
£
-
762,992
850
-
763,842
763,267
763,267
575
4,316
4,891		 Total Funds
2020
£
35,873
1,301,562
850
2,799
1,341,084
1,295,265
1,295,265
45,819
395,768
441,587

27

DocuSign Envelope ID: DF411937-3194-48FA-9EA9-A80EB21A4D1B

WILTSHIRE CITIZENS ADVICE

NOTES TO THE FINANCIAL STATEMENTS

YEAR ENDED 31 MARCH 2021

19 Reconciliation of net movement in funds to net cash inflow from operating activities

Statement of Financial Activities: Net movement in funds
Investment income
Depreciation
Increase in creditors: current liabilities
Decrease / (increase) in debtors
Net cash (outflow)/inflow from operating activities
Analysis of changes in cash during the year
Cash at bank and in hand
Cash at bank and in hand		 2021
£
511,254
2020
£
420,232		 2021
£
72,510
(2,181)
11,642
8,428
12,575
102,974
2020
£
420,232
2019
£
365,755		 2020
£
(Restated)
57,359
(2,799)
14,357
6,663
(7,838)
67,742
Change
£
91,022
Change
£
54,477

20 Analysis of changes in cash during the year

21 Third party funds

The balance in cash held for client's liability account as at 31 March 2021 was £4,744. This is comprised of the following:

Restricted funds of £962 held for specific clients and yet to be distributed. Restricted funds of £1,440 to be distributed in respect of the Refugee relocation project

An unrestricted general fund balance of £2,343 Citizens Advice (pre-merger) which is used at our discretion for emergency client purchases such as electricity top-ups, bus fare, food vouchers and prescriptions.

22 Prior year restatement

The accounts include a prior year restatement in regards to the incorrect recognition of volunteer time as a Donation in Kind.

28