Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Trustee Report and Financial Ststements
For the year ended 31st March 2021
Registered Charity No. 1061839
Company No. 3341148

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
CONTENTS
Trustses and Directors Report
3-13
ststement of Trustees and Directors Responsibilities
1>14
Independent Examinerfs Report
15-16
Statsment of Financial Activities
17
Balance Sheet
18
Statemgnt of Financial Activities (Pftor Year)
Cash Flow Statgment
19
20
Notes to the Finan¢ial Statements
21-30

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Report of the Trustees
The Trustees, who are also the Directors for the purpose of the Companies Act 20C6,
present their annual report with the financial statements of the Charity for the year
ended 31 st March 2021. The provisions of Accounting and Reporting by Charities..
Statement of Recommended Practice (SORP) applicable to charities preparing their
accounts in accordance with the charities SORP (FRS 102) have been adopted in
preparing the attached financial statements.
1. REFERENCE AND ADMINISTRATIVE DETAILS
Charity Name..
Cyngor ar Bopeth Ceredigion Citizens Advice.
Charity Registration-.
1061839
Company Registration: 3341148
Authorised & regulated by the Financial Conduct Authority FRN.. 617575
Registered Office:
Cardigan,
Ceredigion. SA43 1 ED
Napier Street.
Chief Officer..
Serretta Bebb
Independent Examiner.. Ashmole & Company
Thè Old School
The Quay
Camiarthen SA313LN
Bankers..
The Co-operative Bank
PO Box 250
Skelmersdale
WN86
CAF Bank Ltd
25 lQngs Hill Avenue
Kings Hill
West Mailing
Kent
ME19 4JQ

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
The directors of the Cyngor ar Bopeth Ceredigion Citizens Advice are its trustees for
the purpose of charity law and throughout this report are collectively referred to as
the trustees.
The following persons acted as trustees of the charity during the year:
Mrs Susan Chambers
Chair
Mr Paul Hinge
Vice Chair
Mr David Michael James
Honorary Treasurer
Mrs Elaine Evans
Retired November 2020
Mr Clive Davies
Ms Jackie Say
Mr Olaoluwa Olusanya
Mrs Carolyn Parry
Mr James Wallace
Co-opted 24 February 2020, elected November 2020
Senior Management Team:
Serretta Bebb
Glynis Llewelyn
Chief Executive Officer
Operations Manager
2. STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
The charity is controlled by its goveming document, a deed of trust. and Constitutes a
limited company, limited by guarantee, as defined by the Companies Act 2006. The
Charity commenced operations in 1984, incorporated in 1997, and is govemed by ils
Memorandum and Articles of Association.
The Charity is a member of Citizens Advice, the operating name of the National
Association of Citizens Advice Bureaux, which provides a framework for standards of
advice and casework management as well as monitoring progress against these
standards. Operating policies are independently determined by the Board of
Directors in order to fulfil its charitsble objects and comply with the national
membership requirements.
Recruitment and Appointment of Trustees
The Charity is govemed through a trustee board. Trustees who have held office
during the year are listed above. The Articles of Association provide for a minimum
of three and a maximum of fifteen trustees.
Trustees are elected to the Board for a three-year period and are appointed by a
resolution of its members at an AGM. Trustees retiring after a three-year period of
appointment may be reelected and appointed by a resolution of the Board's
mernbers at an AGM. The Board has powers to co-opt members who shall retire at
the following AGM and may offer themselves for re*ledion. Co-opted trustees must
not exceed one third of the total number of trustees.

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Citizens Advice appoints a representative who may attend the Board as a non-vots'ng
member.
The board is supported by sub-committees. covering FundinglFinance and Covid-19
response (the latter established in the financial year 2020-21).
The trustees who have served during the year can be seen on page 4. None of the
trustees has any beneficial interest in the company. All of the trustees are members
of the Gompany and guarantee to contribute £1 in the event of a winding up.
The organisation is Co-ordinated from its office in Cardigan.
Trustee induction and tralnlng
New trustees are briefed on their legal obligations under charity and company law,
the content of Ihe Memorandum and Articles of Association, the committee and
decision-making processes, the business plan and recent financial perfomiance of
the charity. They also meet key employees and other trustees. Trustees are
encouraged to attend appropriate extemal training events where these will facilitate
the understanding of their role.
Organlsatlon Structure
Ceredigion Citizens Advice is a member of Cits'zens Advice, the operating name of
the National Association of Citizens Advice Bureaux, which provides a framework for
standards of advi￿ and casework management as well as monitoring progress
against these standards. Operating policies are independently determined by the
Board of Directors in order to fulfil its Charitable objects and Comply with the national
membership requirements.
The Chief Executive of the organisation has been appointed by the trustees to
manage the day-to4ay operations of the charity. In addition, there is an experienced
team of paid stsff and volunteers who are key to the service offered by the charity.
Decisions are made by the trustee board in line with the Business Development Plan
and are reviewed at least annually.
The Senior Management Team meet to review progress against targets and the
Charity's financial position and to discuss issues referred to them by the trustee
board. Reports and recommendations are then taken to the full board for approval,
and their implementation is organised by Ihe chief executive and the staff team.
There are regular staff, volunteer meetings and senior management team meetings
which ensure that progress is being made against targets.
There is an Annual General Meeting, which involves the stsff team, trustee board,
members, and other stakeholders.

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Rlsk management
The trustees undertake an annual review of the major risks to which the Bureau is
exposed, in particular those related to the operations and finances of the bureau.
Trustees are satisfied that systems are in place to identify and mitigate those
exposures to the major risks.
Key risks and Uncertainties
The truslees having had consideration to and mindful of the risk factors for the charity
identify the following=
Securing funding remains a serious challenge to maintain our service. We
understand that the next few years are ¢ritical for us in terms of our
sustainability and ultimately our long-temi survival. the Trustees are taking
this risk very seriously and are responding accordingly
Funders have been keen to support the delivery of social welfare advic8
during the Covid-19 pandemic, as it helps to alleviate the difficulties faced by
people in terms of their income, a￿Ssing social security and employment
rights. However, the availability of future funding is less ¢ertain, with a
downward pressure on public finances likely. and greater competition for
available funds.
The impact ofthe pandemic is such that public health is at a premium, which
impacts the service delivery model and has implications for the long-tem
development of the service, with the future path sb'll unclear.
Multiple pressures on household income from exiting EU, medium and
longer tem impact of the pandemic restrictions on the economy, and
pressures on the public purse is likely to bring about a penod of high
demand for advi￿, together with challenges in meeling this demand.
TNstees' plans and strategies for managing these risks.
Funding is sought in line vrith the organisation's business development
priorities and from a wide range of funders. in order to diversify our funding
base.
Developing a communications strategy to make the impact of the work of the
charity visible and the ongoing need for the service understood amongst a
range of partners and other stakeholders. including funders.
A Covid-19 working group of trustees has provided a quick escalation route
for the Chief Officer to request reSoUr￿s. agreement to new projects, and
staffing issues. to maximise the flexibility of the service and safeguard public
health.

Cyngor ar Bopeth Ceredigion Cltizens Advice Bureau
The Board has continued to support the Funding Officer and Chief Officer
with a strategic approach to funding matters and a contexbJal approach to
developing projects which aim to 'future proof the Servi￿ for the challenges
ahead whilst making best use of the available fvnding to support the sector
and develop its infrastructure, staffing and volunteering bases.
3. OBJECTIVES AND ACTIVITIES
Public benefit & charitable objects
The charity's objects, as set out in the objects contained in the Company's
Memorandum of Association, are to promote any charitable purpose for the benefft of
the whole community of Wales ('the area of benefif) the public benefit, by the
advancement of education. the protection and preservation of health and the relief of
poverty, sickness and distress.
The charity's objects are defined as above. Our aims are focused on:
To provide the advice people need for the problems they face
To improve the policies and praclices that affect people's lives
Our setvice provides free, independent. confidential and impartial advice to everyone
on their rights and responsibilitie5. We value diversity, promote equality and
challenge discrimination.
Though the area of benefit refers to the whole community of Wales. the local office
focuses its activities on the county of Ceredigion and surrounds.
Ensuring our work delivers our aims
We review our aims, objectives and activities each year. The annual review seeks to
examine our achievements and outcome. Together with the Suc￿sS of individual key
projects and the benefits that have been born from them. In carying out the review
we are ensuring that that our aims. objectives and activities are in line with our stated
purpose.
Focus of our work
Our main objectives for the year have been developing our service 50 that it meets
the needs of the clients we are tying to support, whilst safeguarding public health.
Key activities have included:_
Delivering effective remote seNices, via phone, email, video face to fa
and webchat;
Continually reviewing, and improving where necessary, the quality of the
advice we deliver to all our clients.,
Diversifying our approach to funding to minimise the risks associated with
holding reduced funding streams.,
Continued partnership working wth other organisations to help develop
initiatives to improve access to quality advice, information and support
services.

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
4. HOW OUR ACTIVITIES DELIVER PUBLIC BENEFIT
Our main activities and vtho we try to help are descrrbed below. All our charitable
activities focus on providing the advits people need for the problems they face and
are undertaken specifically to provide public benefit. The board of trustees have had
due regard to the Charity Commission guidano on public benefit and have complied
with the duty in seth'on 4 of the Charities 2011.
5. ACHIEVEMENTS AND PERFORMANCE
Advice and Inforniation Services
The main areas of charitsble activity are:
the provision of general advice and InfO￿natiOn services
the provision of specialist advice and casework services in the d8bt and
welfare benefits categories of social welfare law, and
the provision of advice and casework on energy issues and projects and
awareness campaigns to tackle fuel poverty
Throughout the year we have continued to offer Advi￿ and Infonnation in the
following ways..
By telephone, email and webchat, through a local triage number, local email,
national Universal Credit Help to Claim helpline and webchat and national freephone
Adviceline and Adviceline Cymru, as well as a national email queue.
During the year we have offered generalist advice and casework S days a week.
An initial assessment takes Pla￿ ensuring that clients are dealt with in the most
appropriate way, urgent issues are responded to and clients are not turned away.
Virtual (remote) face to fa￿ appointments through Attend Anywhere SO￿are
enabling clients to see their adviser, bring in a third paty (like a support worker, carer
or inlerpreter) in through a 3-way call, and facilitate secure document capture on the
screen, without the need to post in documents or organise a document drop.
Fatsbook Live sessions leg with carers): family centre Zoom meetings., three-way
facilitated ¢onferen¢e calls, organised by settings such as Camfan mental health drop
in at Lampeter- postal advice and help with online form filling eg by providing phone
support andlor (for Help to Claim) webchat.
Supplying volunteers with the equipment, training and support to deliver remote
advice from home.
Worked with our partners in other agencies to develop community hubs, co-
designed with users and workers in the partner organisations, to ensure that we can
build a network of provision that is flexible and county-wide to meet future client need.
Following the end of our lease on 1 King Street in Lampeter, we entered into
discussion with other organisations in north Ceredigion in order to ensure that advice
can still be accessed from any part of the county.

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Contribution of Volunteers and Paid Staff
The charity's success could not have been achieved without the hard work and
dedicats'on of volunteers and staff. The trustee board and senior management team
recognise the tremendous contribution made by the Gharity's volunteers in advising
the public and administering the service.
Due to the changed service delivery model, brought in to safeguard the health of the
public and the staff and volunteer teams, it has taken time to build up the numbers of
volunteers able to be supported to deliver advice from home, and their contribution
has made a huge differen￿ to people in n&d of free and confidential advice, often
at times of great distress.
Some voluntary roles were office-based {such as re￿ptiOn. or paper-based filing)
and the move to a cloud-based server and office environment, which was
accelerated during the pandemic, has meant that those volunteer roles had not
existed in 2020-21. However, we have developed new ways for the local community
to get involved in a voluntary capacity and still welcome the input of those willing to
make a freely-given commitment to helping others through the provision of advice.
Throughout 2020121 the service employed 19 paid workers {17 FTES) and supported
up to 12 volunteers over the year (each contributing an average of 6 hours per week
over an average of 45 weeks each).
Our volunteers have contributed, on average, 3.240 hours per year (2020121.. 7,830).
This may be expressed as an annualised value of £33,372 {2020121-. £80,649).
However, their value is inadequately expressed in monetary terms. Volunteers bring
many skills to the service, for example having life and work experien￿ in many
varied areas and roles, and very often the experien￿ gained as a volunteer helps
individuals gain or retum to full employment.
Citizens Advice Ceredigion are working hard to review our approach to attracting and
keeping volunteers. It is our intention to consistently monitor our approach to training,
to provide an a¢￿SSIble and welcoming organisation to be a part of.
Who used and beneffted from our seNices7
During the reporting year 2,209 clients (2019120.. 2.4491 benefited from the services
of Citizens Advice Ceredigion generating 13,943 separate issues (2019120.. 13,794.,
2018119.. 13,436- 2017118.. 10,342. 2016117. 8.617). This marked increase in the
number of issues per client over the last five years represents the complexity of
issues that those we help are facing and Ihe breadth of help we can give. from
housing. to employmenL to relationship. to consumer and many other issues.
There were a fijrther 292 'quick issue, clients (2019120.. 227). who were signposted.
offered self-help infomiation or referred to other agencies.

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
INhilst we advise people on any issue that they may face, our most common enquiry
area year in, year out, is welfare benefits and tax credits which makes up over 500/0
{2019120'. 49 /0) of the issues we have supported clients on. Personal Independence
Payment (PIP) and Universal Credit (first-time claim) were once again the top two
issues advised on in benefits, followed by Employment and Support Allowance (ESAI
and Council Tax Reduction.
In total the service negotiated on £295.223 worth of debt (2019120.. £873,422),
rescheduling or reducing the debts to make peoples. lives more sustainable. Included
in that figure is £260,660 of debts written off, or 880A of all debt we helped people
wilh {2019120- 77 % ). The lower figure of totsl debt clients brought to us in 2020121
compared to previous years is due to the actrons of creditors in the pandemic, when
'payment holidays, and temporary suspension of colleGtion and enforcement was
applied in many cases.
The service generated a total of £1,703,151 (2019120: £1,682.849) in confirmed
additional income for clients, primarily through our income maximisation, energy and
welfare benefits advice. This figure includes around £20,000 in fuel vouchers
distributed to Glienls in hardship who had a pre-payment meter for energy cosls,
which we were able to access through the Energy Redress Scheme's Covid-19 Crisis
Fund.
Investment Activltles
The bureau holds 561 ordinary 25p shares in GlaxoSmithKline and valued at £7,226
(2020.. £8.507) on a fair value basis as at 31st March 2021
Factors Affecting the Achievement of Objectives
Maintsining sufficient funding to continue delivering the Servi￿ remains a continual
challenge. We are making sure that we invest in fundraising and continue to diversify
our approach to ensure we are delivering the most cost-effective serni￿ we possibly
can. This isn't about simply cutting costs; it is about delivenng a service that
genuinely meets clients. needs to make us as cost effective as possible.
The ￿MplexIty of the issues that clients are facing, and the additional challenges
that clients are experiencing. places additional demands on the service. The support
networks that were previously in place for people are changing and we are asked to
offer support that falls outside the remit of direct advice. lthere people are
vulnerable, it is essential that we offer support in a person-centred way and whilst
necessary, this can be resour￿ intensive.
10

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
6. REVIEW OF FINANCIAL POSITION
The availability of funding in the charity sector remains difficult due to the time-limited
and short term nature of funding cycles. The charity is focused on providing added
value to its funders from a base of sound financial management and ensuring that
our services remain relevant to the strategic objectives of stakeholders at local and
national level.
FINANCIAL REVIEW
In the reporting period, the charity had a surplus of £111.830 (2019120.. surplus of
£22,207) from a total income of £626,773 (2019120.. £421.275) and expenditure of
£513,662 (2019120.. £398.617). At the year end the charity's total funds stand at
£466,696 (2019120.. £354,866) of which £386,725 (2019120.. £343,254) is unrestricted
and £79,971 (2019120: £11.612) is restricted.
Reserves Pollcy
The Charity is required to ensure that free monies are available in each financial year
to meet any reasonable foreseeable contingency. We produ￿ a Business and
Development Plan which covers three years and endeavours to ensure that income
continues to be derived from as wide a variety of sources possible. The Trustee
Board will take all necessary steps to ensure that at no time within this period would it
be possible for the cessation of one or more fvnding streams to present so serious a
challenge to the future of the organisation that it could not be managed so as to
continue to provide a best value advice servi￿.
In reviewing the potential costs that could arise should a significant reduction in
income be incurred the Trustees have deterynined that 'free' reserves should be
maintained equal to 6 months normal operating expenditure which equates to
£256.831. The organisation's free reserves (General and trustee designated) net of
Fixed Assets amount to £312.829 as at 31st March 2021 (2019120 £270,220).
Prlnclple Funding Sources
The total income for the year of £626,773 represents a net increase of £205,498
ompared to 2019120 (£421,275). The trustees extend their gratitude to
Pembrokeshire County Council (£4.061). Abery5Wh Town Council {£4,000) and
Cardigan Town Council (£2,500) for grants towards the core service.
Project specific funding was gratefully received from..
Welsh Government via Citizens Advice's AdVi￿link project for debt, benefits and
other specialist advice and generalist advice, including phone advice;
Welsh Govemment via Citizens Advice's Advicelink project for regional employment
advice capacity building lin partnership with local Citizens Advice in
Cannarthenshire, Pembrokeshire and Powys),.
Welsh Govemment via Citizens Advi￿,$ Advicelink project for regional income
maximisation for older people (in partnership with local Citizens Advice in
11

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Camarthenshire, Pembrokeshire and Powys and Age Cymru Dyfed and Age Cymru
Powys)..
Welsh Govemmenfs ICF fijnd via the Regional Health and Social Care panel
(administered by CAVO) to assist elderly and frail people to avoid hospital admission
(in partnership with Age Cymru Dyfed and British Red Cross).,
British Gas Energy Trust, via Citizens Advice Cymw, Wami Homes Fund via
Ceredigion County Council.. Westem Power Distributson's Covid-19 fvnd., and the
Energy Advice Programme via national Citizens Advi￿ to combat fuel povety with
energy and income maximisation advice".
Welsh Govemment, via WCVA'S Voluntary Services Recovery Fund for sustsining
and developing generalist advice and the volunteer-led service.,
BEIS via Citizens Advice for our innovation Rural Reach project, phone and IT
equipment, development of phone and email advi￿.,
The Community Fund in Wales. CAVO, DWP'S Help to Claim service. and Tesco
Bags of Help for Covid-19 specific grants towards equipment to enable home working
of staff and volunteers.,
The Energy Savings Trust's Covid-19 fund towards the distribution of fuel vouchers
for consumers in hardship who use pre-payment meters:
DWP via national Citizens Advi￿ for the Universal Credit Help to Claim service.
Funds In Deficit
No funds were in deficit at the balance sheet. Deficits on any restricted fijnds are
met out of unrestricted reseNes (see note 13).
Investment Pollcy
As required in its Memorandum paragraph 4.17, in furtherance of its objects, and for
no other purposes, the Charity has the power to invest any surplus monies not
immediately required for its purposes in or upon such investments, securities or
propety as may be thought fit. subject nevertheless to such conditions and such
consents as may for the time being be imposed or required by law.
Designated Funds
The designated funds represent monies set aside to meet potential future
redundancy costs. upgrading the organisation's IT infrastructure and unrestricted
fixed assets and additional costs due to Covid-19. In the opinion of the trustees,
given the current economic climate and difficulty raising funds, there conty'nues to be
significant risk of closure and loss of funding.
12

Cyngor ar Bopeth Ceredigion Citizens Advice
Going Concern
After making further appropriate enquiries, the Trustees have a reasonable
expectation that the Company has adequate reSoUr￿S to continue in operational
existence for the foreseeable future. For this reason, they Continue to adopt the going
concern basis in preparing the financial ststements.
FUTURE PLANS
Developing a sustainable service that meets the needs of our clients remains a
priority of the trustee board for 2021122
The charity will build on the work completed in the previous financial year to develop
diversified funding streams to increase our sustainability and enable us to build a
diverse servi* that is responsive to client needs.
The charity will continue to work to ensure that it delivers a cost-effective service,
meaning that we are not only offering value for money to our existing fvnders but that
we have a viable offer. whilst never compromising on the high quality service that our
clients expect and deserve.
Having reviewed the risks the charity are facing the trustees have invested resource
in funding a funding and development officer to enable us to increase the number of
funding bids submitted and to build our capacity in this area.
7. STATEMENT OF TRUSTEES, AND DIRECTORS, RESPONSIBILITIES
The trustees and directors are responsible for preparing the Annual Report and the
financial statements in accordance with applicable law and regulation5.
Company and charity law requires the trustees and directors to prepare financial
statements for each financial year. Under that law, the directors have elected to
prepare the financial statements in accordan￿ with United Kingdom Generally
Accepted Accounting Practice {United Kingdom Accounting Standards and
applicable law). Company law requires that the trustees and directors must not
approve the financial statements unless they give a true and fair view of the state of
affaifs of the company and of the surplus or deficit of the charitable company for that
period. In preparing those financial statements. the trustees are required to-
select suitable accounting policies and then apply them consistently.,
make judgements and estimates that are reasonable and prudent.
state whether applicable accounting standards have been followed subject to any
material departures disclosed and explored in the financial statements-
d. prepare the financial statements on the going concem basis unless it is
inappropriate to presume that the charitsble company will continue in business.,
e. that the trustees and directors are responsible for keeping adequate accounting
records that are sufficient to show and explain the company's transactions and
disclose with reasonable accuracy at any time the financial position of the charity and
that enable5 them to ensure that the financial statements comply with the Companies
Act.,
13

Cyngor ar Bopeth Ceredigion Citizens Advice
that the trustees and directors are responsible for safeguarding the assets of the
charity and hence for taking reasonable steps for the prevention and detection of
fraud and other irregulartties- and that, where appropriate the trustees and directors
are responsible for the Maintenan￿ and integrrty of the corporate and financial
infom)ation included on the charity's website.
In preparing this report. the Trustees have taken advantage of the small company's
exempkn'ons provided by section 415A of the Companies Act 2006.
Approved by the trustees of the charity on
and signed on its behalf by:
Susan Chambers
Chair of Trustees
14

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Independent examinerfs report to the trustees of
Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
I report on the financial statements for the year ended 31st March 2021 set out on
pages 17 to 30.
Respective responsibilities of trustees and examiner
The trustees {who are also the directors of the company for the purposes of company
lawl are responsible for the preparation of the accounts. The trustees consider that
an audit is not required for this year under part 16 of the Companies Act 2006 and
that an independent examination is needed. The chanty's gross income exceeded
£250,000 and l am qualified to undertake the examination by being a member of the
Association of Chartered Certified Accountants.
Having satisfied myself that the charity is not subject to audit under company law and
is eligible for independent examination, it is my responsibility to=
examine the accounts under section 145 of the Charities Act 2011..
to follow the procedures laid down in the general Directions given by the Charity
Commission under section 145{5){bl of the 2011 act.. and
to state whether particular matters have come to my attention.
Basis of independent examiner's report
My examination was carried out in accordan￿ wlh the general Directions given by
the Charity Commission. An examination includes a review of the accounting records
kept by the charity and a comparison of the accounts presented with those records. It
includes consideration of any unusual items or disclosures in the accounts, and
seeking explanations from you as trustees conceming such matters. The procedures
undertaken do not provide all the evidence that would be required in an audit and
consequently no opinion is given as to whether the accounts present a "true and fair
view" and the report is limited to those mattets set out in the statement below.
Independent examiner's statement
In connection with my examination, no matter has come to my attention..
(11 which gives me reasonable cause to believe that in any material respect the
requirements..
to keep accounting records in accordance with section 386 of the Companies Act
2006", and
to prepare accounts which accord with the accounting records, comply
with the accounting requirements of sects'on 396 of the Companies Act 2006 and with
the methods and prinGiples of the Charities SORP (FRS 102)
15

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
have not been met". or
12) to which, in my opinion. attention should be drawn in order to enable a proper
understanding of the
counts to be reached.
MrD.
Gould AC.
Ashmole & Co
Chartered Certified Accountants
The Old School
The Quay
Carmarthen
SA313LN
, F.C.C.A.
.2021
16

Cyngor ar Bopeth Ceredigion Cltlzens Advice
statement of financial activities for the year ended 31 March 2021
Incorporating the Income and Expenditure Account
Total
nds
2021
UnrestTictsd R￿trictsd
funds
funds
Noto
2020
Income from:
Donations and legacie8
Charitable activities l Generalist A & 11
Charfcable aclivilie51 Specialist A &11
Other lincluding fundraising)
Total
1b
3.065
38.065
3.065
38,065
585,102
$41
626.773
2,902
68.364
349,216
793
421 275
585,102
$41
41.671
585 102
Expendlturo on:
Charitable a¢tivities { Generalist A&ll
Charitable activities I Specialist A&ll
Other
Total Expondlture
39,541
39,541
474,121
36,027
362,590
474.121
474 121
513,662
398 617
Other galnsllos¥g8 on Inv•8tment Assots
451
Net incomellexpendlturo}
before tran$f¢rs
849
110.981
111,830
22.207
Transfèrs belween funds
Net mov•m•nt In funds for tho year
43.471
68.359
111,830
22,207
Reconclllatlon of funds:
Balances brought forward
13
354 866
332 659
Balances carrfed forward
13
466 696
354 866
There are no recognised gains or losses in the year. other than those included in the
statement of financial activities.
All activities derive from Continuing operations
17

Cyngor ar Bopeth Ceredigion Citizens Advice
Balance Sheet as at 31 March 2021
Unrestri¢ted Restrictsd
Funds
Funds
Totsl
2021
Totsl
2020
Note
Fixed Assets
nvestmènts
73.896
7,226
74.095
7.226
73,034
8,507
Current Assats
Debtors
Cash at bank and in hand
10
15.027
140.856
84,951
225.807
155.883
380,393
536,276
33,732
263.727
297,459
310.469
Creditors- amounts falling
due within one year
4.866
146.035
150.901
24,134
Net Currènt Assèts
305,603
79,772
385,375
273,325
Net assets
386.725
79,971
466.696
354.866
Represented by..
Funds of the Charity
Unrestricted funds..
General funds
Designated funds
12
12
266.725
120.000
266,725
120,000
223.254
120,000
Restricted Funds
12
12
386.725
79.971
466,696
354.866
For the year ending 31st March 2021 the company was entitled to exemption from audit
under section 477 of the Companies Act 2006 relating to small companies.
The members have not required the company to obtain an audit of its accounts for the
year in question in accordan￿ with sects'on 476.
The directors acknowledge their responsibilities for complying with the requirements of
the Act with respect to accounbng records and the preparation of accounts.
These accounts have been prepared in accordance with the provisions applicable to
companies subject to the small companies, regime.
The financial statements were approved by the Board on . !¢1 li. loai
their behalf by=
Chairman
and signed on
usan Chambers
David Michael James
Treasurer........
Company Regi
061839
Charity Registration No.: 3341148
ation N
18

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Prior year Statement of financial activities for the year ended 31 March 2020
Incorporating the Income and Expenditure Account
Total
funds
2020
Total
funds
2019
Unrestricted Restricted
nds
Income from:
Donations and legacies
Charitable activ(ties l Generalist A & 11
Charitable activities I Specialist A 81)
Other (including fundraisingl
Total
2.902
68.364
2,902
68.364
349.216
793
421,275
3,329
89,026
357,100
349,216
793
72,059
349,216
450,848
Expendlture on:
Charitable activities l Generalist A&1)
Charitable activities I Specialist Aall
Other
Total Exp•ndltur•
36.027
36,027
362,590
82.313
362,590
362.590
362 590
398.617
4H,903
Other galnsllo8808 on Inv•8tmont
Assgts
451
451
Net Incomellex￿ndltur?l
béforè transfèrs
35.581
113.3741
22,207
30,625
Transfer8 be￿een fund8
Not mov•mont In funds for th• y•ar
Rgconclllatlon of funds".
Balances brought forward
301 250
332 659
302 034
Balan¢g8 carrled for•Mrd
343.254
332 659
19

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Cash Flow Statement for the year ended 31 March 2020
2021
2020
Net cash used in opèrating activitiès
Net movement in funds for the repoth.ng period
111,830
22,207
Adjustments for
Depreciation Charges
Decreasellincreasel in debtor5
(Decreasellincrease in creditors
Decreasellin¢reasel in Inveslmenl valuation
Fixed asset written off
12.904
1122,151)
18.475
1.281
3.683
12,209
7.250
451
Nfyt ¢ash (used byvprovided by operating activities
22.339
45.800
Cash flows from investing actlvities
Purchase of office equipment
fixed asset disposals
{13.9651
114.9581
{13,9651
114,9581
Total net cash (used by}Iprovlded by operatlng and invosting
activltie$
8.374
30,842
Cash and cash equivalents at the beginning of the year
263,727
232.885
Total cash and cash equivalents at thè •nd of the yoar
272,101
263,727
20

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
Accountlng policies
Accounting basis
The financial statements have been prepared under the historical cost
convention with the exception of listed investments which are included at
fair value. The financial statements have been prepared in accordance
with the Charities SORP (FRS 102) and the Companiès Acts 2006.
b)
Income
Grants receivable
Grants made to finance the activities of the local Citizens Advice
are credited to the income and expenditure account in the period to
which they relate.
Bank interest
Bank interest is included in the income and expenditure account on
receipt.
other Incom8
Sales of services are included in the income and expenditure
account in the period to which they relate. Other income, including
donations. gifts and covenants are included as they were received.
Glfts and Intanglblo Income
In addition to th8 above, the charity also receives help and support
in the fomi of voluntary assistance in advising the public. This help
and support is not included in the finan¢ial statemenls. However,
its value to the Charity has been estimated and disclosed in the
directors, report.
Deferred income
Grants received in advance of the period in which the funder
require5 the expenditure to be applied will be reflected in deferred
income within the balance sheet.
Expenditure
All expenditure is accounted for on an accruals basis. Al expenditure
directly related to the provision of advice services is included within
charitable expenditure. Other costs incurred have been allocated behveen
fvndraising and publicity and management and administration as
appropriate. Where such costs relate to more than one functional cost
category they have been split on an estimate of time or floor space basis,
as appropriate.
21

Cyngor ar Bopeth ce￿digIon Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
Accounting policies (continued)
Fixed assets and depreclation
Fixed assets are included at cosL Items are capitalised if it their value is
over £500.
Depreciation is charged on a straight line basis on the ¢osts of the assets
over their estimated usefiJl lives as follows..
Fixtures. fittings and equipment
100/0 on cost to 25 % reducing
balan
Freehold buildings
2% oncost
IT Equipment
330kn on cost
The depreciation policy has been reviewed in accordan￿ with FRS 102
and no change has been made from the previous year.
Restricted funds
Income re￿iVed for the restricted purposes is included in a separate
restricted fijnd against which appropriate expenditure is allocated.
Designated funds
Designated funds are allocated out of unrestrtcted fijnds by the trustees
for specific purposes. The use of suth funds is at the trustees, discretion.
Pension
The charity operates a defined contribution group personal pension plan
for its employees. Payments are charged to the income and expenditure
account in the period in which they are incurred.
g)
h)
Leases
Rental costs under operakn'ng leases are charged to the ststement of
financial activities in equal amounts over the period of the leases.
Irrecoverable VAT
The local Citizens Advice is able to recover VAT in accordance with
agreed parts.al exemption method.
i)
Investments
Investments are re-valued at fair value at the balan￿ sheet date and the
gain or loss taken to the Statement of Financial Activities.
22

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financlal statements for the year ended 31 March 2021
2 Donations and legacies
Totsl
2021
Total
2020
Unrestricled
Restn"cted
Voluntary income
Donations
3.C65
3.065
2.902
3.C65
2,902
3 Income from Charltable Activities
Total
2021
Total
2020
Unrestricted
Restrlcled
CAV(>ICF C3RDSCRT
Warm Homes Fund
Pembrokeshire County Courril
Ceredigion County Coun￿1
Cardigan Town Council
Aberystyvrth Town Council
WCVA.Voluntary Services Recovery Fund
Citizens Advice-various grants
Citizens Advi¢e BEIS Remote working fun
Citizens Advice Single Queue uplrfé lund
HMPT Phone chavemail grant
Citizens Advice-BEIS Innovation
Citizens AdV￿e-tOwardS BABL
Citizens Advice-towards MASDAP
Citizens Advice- WG Front Line
Citizens Advice- Welsh Govemmenl SAP
Citizens Advice EBDX
Crtizens Advice• DWP Help to Clalm
crtizens Advice- Energy Advi¢e
Proje
Citizens Advice- 8GEf Wam*r
Wales
Weslem Power Dislributson-covid 19
Community Fund in Wales-covid 19
Energy Savings Trust Covid 19 Crisis Fund
Other Grants for Servic08
88,643
42.750
88,643
42,750
4,061
84.747
34.343
4.061
23.396
2.000
2.250
4,061
2,500
4,000
2,500
4,000
73,188
10,804
16,110
10,000
10.000
25.000
73.188
10.604
16.110
10.000
10.000
2S.000
57,983
39,103
3e,168
34,453
204,020
204.020
46,18S
46,185
42,692
8,640
8,640
19,869
18,541
19,869
18,541
15,000
22,158
1,700
19,707
1 S.000
22.156
1.700
36,657
38,065
585 102
623 167
417 580
23

Cyngor ar Bopeth Ceredigion Citizens Advice BU￿aU
Notes to the financial statements for the year ended 31 March 2021
3 Income from Charitable Activities continued...
The Welsh Govemment Single Advice Fund was made up
ot,
Community Focus
Specialist Advice-Debt
Specialist Advictrother
Additional Debt
Test & Leam- Income Max
Employment Capacity Building
Surge Funding
89,539
41,836
13,704
28.353
17,500
6,888
6,200
Cyngor ar Bopelh Ceredigion Cibzen5 Advi￿ aded as agent for the followng SAF funds
Test & Leam- Income Max
Income
Payments to Partners
Net Income to Ceredigion inGluded above
90,000
2,500
17.500
Employment Capacity Building
Income
30.348
Payments lo Partners
Net Income to Ceredigion included above
£36.250 of the partner payments still outstanding at 3113121
6.888
Unrnstricted
R•strl¢ted
2021
2020
4 Activittes for generating fvnds
Rent from bureau meeting rooms
Fundraising events
212
212
95
95
212
212
Invostmènt income
Bank Interest re¢ewed
329
329
698
Profit on dlspo$al
of fixed assèts
Miscellaneous
Total Other Income
541
541
793
24

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
5 Analysis of expenditure on charitsble activities
2021 Total
2020 Total
Charltablg A¢tlvitSos
Staff costs
Other direct costs
11,001
16,128
307.074
57,764
318.075
73,892
276,594
30.238
Support ¢o$ts
12,412
109,283
121.695
91.785
Total Expendrture by Activty
39.541
474 121
398617
Basis of
allocatSon
Support Costs
2021 Total
Govemanr
Management
Staff & Volunteer
Offi¢e, IT & communications
Premises
Other
230
3.967
12
4,753
3,618
(1681
2.CA9
67.116
286
30,683
8.890
239
2,299
71,083
298
35.436
12,508
71
Staffing ratio
Staffing ratio
Stsffing ratio
Staffing ralio
Staffing ratio
Staffin9 ratio
AdNity Totsl
12,412
109.283
121.695
25

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
6 Net incomel {expenditure) for the year
2021
2020
This is stated after charging..
Depreciation
Accounlan15' remuneration
Accountsncy services
C((Eens Advice for 12 months of Financial Managemenl Supp￿1
12,904
3.683
1,902
5,400
1,860
5.400
7 Information regarding Trustees. Directors and Employees
2021
2020
Wages and salaries
369,772
255,825
Social security costs
21,217
20,827
Pension ￿SIS
6.810
397,799
284,891
The average number of FfE employees, anatysed by fun(*"on was:
2021
14.0
2020
13.0
Charitable purposes
Management and administration of charity
17_0
15.0
No employee received ￿mUneratiOn of more than £60.000
No Trustee was remunerated for any services. All paymenls were by way of reimbursement for
expenses.
Travel costs amounting to £012020 £0) were reimbursed to members of the Trustee Board.
No trustee indemnity insurance was purchased.
The Icral Citizens Advice paid £1.505 in the year ended 31 March 2021 for various insuranee
services.
Professional indemntty cover is included in our CrtEens Adwce membership fee.
There were no related party Iransaclions to report for this peri¢)d.
26

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
8 Fixed Assets
Freehold
land and
buildings
Fixtures,
fittings and
equipment
Total
Cost
Al 1 April 2020
89.707
141.439
231,146
Additions
Disposals
13.965
13,965
Al 31 March 2021
155.404
245.111
Depreciation
At 1 April 2020
35,881
122.231
158,112
Gharge for the year
Dlsposals
1.794
11.110
12.904
At 31 March 2021
133,341
171,016
Net book value 2021
Net book value 2020
19,208
9 Flxed Asset Investhients
Listed
Investments
FAIR VALUE
At 1 st April 2020
Revaluations
8.507
At March 2021
NET BOOK VALUE
At 31st March 2021
At 31st March 2020
8,507
27

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
10 Debtors
Totsl
2021
Total
2020
Prepayments
Accnjed In¢ome
3,447
152.436
29.888
155,883
33,732
11 Creditors - amounts falling due within one year
Total
Total
2021
2020
Pension Creditor
Accruals
Deferred Income
Trade Credrtors
Other Creditors
1.399
2,524
1.208
37.478
108 292
6,110
18,024
150.901
24,134
12 Analysis of net assets between funds
General
Funds
Designated
Funds
Restricted
Funds
Totsl
Funds
Tangible Fixed Assets
Investments
Current Assets
Curient Liabilities
73.896
7.226
190.469
4,866
199
74.095
7,226
536.276
150901
120.000
225,807
146 035
Nel Assets
266.725
120.000
79.971
28

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
13 Movement in funds
Incomel
RecognÈbon
of Gain
E¥penditurel
Recognition
of Loss
At31
March
2021
Al 1 April
2020
Transfers
Restrtcted Funds
Welsh Government SAF
DWP-Help to Claim
Warm Homes Fund
Western Power Distribution
BGET Wam)er Wales
WCVA-VSRF
BEIS Innovation
Energy Redress
BEIS remote working
HMPT Phone chal and email
Single Queue uplift
Energy Advice Programme
CAVO-ICF
Reslricled Fixeil Assets
204.020
46,185
42.750
18.541
19.869
73,188
25,000
22,156
16.110
10.000
10,000
8.640
88,643
1178.7491
{46,2001
{37.3961
116,TT71
117,552)
161,629)
(16,3261
(19.4681
25.271
15
5.354
1,764
2.317
11,559
8,674
2,688
2,145
10,000
10.000
{13.9651
(8,640)
170,9591
425
10,988
624
{28,6721
199
Total ReslThcled Funds
11,612
585.102
474 121
42,622
79.971
Unresthcled Funds
General Funds
Unrestricted Fixed Assets
Designated re5etves
RedLJndancy
IT Upgrade fund
Covid-19 fund
Totsl Unrestricted fijnds
150,845
72,409
40.184
1.487
(40,822)
42,622
192.829
73.896
50.000
25,000
45.000
343.254
50,OOQ
25,000
45.000
41,671
40.822
42.622
Total funds
354,866
626.773
514.943
466,696
29

Cyngor ar Bopeth Ceredigion Citizens Advice Bureau
Notes to the financial statements for the year ended 31 March 2021
14.
Purposes of restricted funds
Restricted Fixed Assets This represents grants re￿Ived to purchase fixed
assets. A proportion is released to general fijnds on an annual basis in line with
depreciation on those assets.
15.
Designated funds
The designated fund repr8sent monies set aside to meet potential future
redundancy costs. upgrading the bureau's IT infrastnJ¢ture and additional costs
due to Covid-19. In the opinion of the trustees. given the Current economic
climate and difficulty raising funds, there continues to be significant risk of
closure and loss of funding.
16.
Taxation
The charity is exempt from tax on income and gains falling within section $05 of
the Taxes Act 1988 or section 252 of the Taxation of Chargeabl8 Gains Act 1992
to the extent that these are applied to its charitable objects.
30