2022-03-30-accounts

-YpohWER Voi¢es Heard • LIVE5 Empowered Annual Report and Financial Statements For the year ended 31 March 2022

PohWER Annual Report 2021/22	Contents
	Page	No.
Welcome from the Chair
Welcome from the Chief Executive
Our Vision, Mission and Values
What is Advocacy'		5-6
Strategic Report		7-18
Strategic direction
Areas offocus
Impact and achievements		8-9
Our services		10-12
Equality, Diversity and	Inclusion	12-13
Governance, Structure	and Management	14-17
Financial Review		17-18
Statement ofTrustee Responsibilities		19
Independent Auditor's Report to the Members of POhWER		20-22
Financial Statements		23-39
Statement of Financial	Activities
Balance Sheet
Cash Flow Statement		25
Notes to the Financial	Statements	26-39
Corporate Information		40

5-year Desired Outcome (before	5-year Desired Outcome (before	5-year Desired Outcome (before	2021-2022 Achievement
20251
Beneficiary reach trebles to			Supported 520,357people who faced extensive challenges in securing
support people not supported		by	their rights and entitlements within public services and provided in-person
advocacy today			advocacy support to 148,203 people.
			Supported 372,154people through our Help Hub information and support
			line.
Service users have an			Feedback from our beneficiaries using our services has been broadly		positive
independent voice and are	more		with 87SSrating our services 5 out of5.
empowered through POhWER's
intervention			We conducted a review this year ofour beneficiaries to understand	their
Achieve &85%positive client			circumstances and lived experiences in more detail. This review has	informed
quality outcomes every year			activity and new forums supporting our co-production,
			Through our local services we regularly canvas views on the suitability,		quality
			and completeness ofour services to ensure we continue to deliver value to
			the people we serve.
Embed structured co-production			We continued to capture data to understand unmet needs ofour
in service design and continuous			beneficiaries, and for the first time this year we tracked and analysed		these
development			unmet needs to understand where our beneficiaries were 'falling between
			the cracks' ofpublic services.
Aspirations and unmet needs		are
better understood and embedded			We plan to study this analysis to co-produce new innovative pilots, non-
in future service design and			statutory models ofadvocacy and information 8 advice to inform future
development			service design.
			Increased frequency ofthe service user panel meetings and detailed		design
			pathway for lived experience panels to be launched in 2022-2023.
British society becomes more			We focused on awareness raising, relationship building, educational	and
inclusive and accepting and			informative public speaking, digital information content development
institutions value and understand			including 5new podcasts and 10new informatiorial videos and also	launched
the importance of equal			new self-advocacy tools on our website to help influence the attitudes		ofthe
treatment and access			British public.
			We published our first Human Rights Attitudes &Opinions survey.
			Across the UK, we delivered Rights Strengthening Awareness Raising		sessions
			in-person and digitally promoted education ofthe general public on	equality,
			rights and entitlements in public services to promote self-advocacy.
The support and investment		in	Detailed under the 'People' section on pages 15and 16.
our staff
To develop and implement	six		These are listed on page 11 under Service Innovation. .
new models ofnon-statutory
advocacy
Secure new diversified income			Continued expansion ofpartnership working with 40+ civil society
through fundraising, corporate			organisations; this is an increase on the prior year.
partnerships and civil society			Diversification ofincome through launch ofdigital fundraising channels.
partnerships
Raise beneficiary reach and			We held peer advocacy groups to help people to share perspectives	and
awareness of POhWER through			empower them with information.
face-to-face social media and
digital information resources			Continued to restructure our digital offering and expanded our social		media
			and information assets found on our website. Expanded our podcast		series
			to include POhWER's 25th anniversary heritage celebration.

5-year	Desired	Desired	Desired	Outcome (before	Outcome (before	Outcome (before	2021-2022 Achievement
2025)
Campaign		for proposed			changes		Our aim isto change laws and to uphold laws important to our beneficiaries
to key legislation,				influence			enabling them to live as equal people through evidence led submissions
public attitudes				and develop		our	to powerful people and institutions, ministerial engagement, external
national		parliamentary/policy					awareness raising and through telling the stories ofour beneficiaries
making	relationships						circumstances.
Laws and		human		rights	are		During 2021-2022 we submitted nine written evidence submissions to
upheld	and		new	protections			Parliament, managed campaigns against the use of blanket DNARs, provided
developed,							input into Mental Health Act Reform, Liberty Protection Safeguards and
							Human Rights Act Review.
							We raised awareness ofthe detrimental impacts ofthe proposed Bill of
							Rights, Voter ID and inequalities within healthcare and social care for
							marginalised groups. Our case work and research on break on applications
							of blanket DNACPRs and human rights breaches for over 800cases was cited
							by several notable organisations.
							We supported long overdue reform ofthe Mental Health Act, informed
							proposals into social care, and contributed to impact reviews ofCOVID-19
							pandemic.
							Our advocacy work continued to create precedent through case law in the
							Court of Protection.
							Through our public engagement we used our position within media channels and civil society to promote support for human rights in everyday British
							life, educate the general public on inequalities and unfair treatment for our
							beneficiaries.
							We deepened relationships with key policy-making units within the British
							Institute of Human Rights, Equality 8 Human Rights Commission and
							the Care Quality Commission. Our work was cited by several academic
							institutions, public authorities, regulators and rights organisations.
Champion			local	engagement		and	POhWER continues to strive to deliver social value in the areas in which
deliver	social value within the						we work, helping to build resilient communities. Among many other
communities we				serve			commitments this year we have:
The support our staff is			and investment in detailed under the				~ run community engagement and improvement progra mmes and groups introduced a strategy and plan to reduce our carbon footprint
'People'	section on page				15.		~ raised E684,372through new funding to help us to expand our services
							to address unmet needs.
							We launched the first phase ofour grant fund in memory ofArthur Bate,
							to create a helpful intervention for new trustee support, campaigning,
							community advocacy and/or peer groups. We made three awards in our first
							grant phase to Disability Snowsport UK, Striving for Unity and Basingstoke
							and District Disability Forum.
							In Hertfordshire, we supported local people living in crisis with basic needs
							including food parcels, white goods and fuel vouchers through HertsHelp
							and HCNS partnerships. Our Shout About It events brought together local
							organisations working to improve lives and empower people living in
							Hertfordshire.
							In Birmingham, we supported Commonwealth Games accessibility planning
							and helped to fund local innovation projects via the Neighbourhood Network
							Grant Scheme.
							In Nottingham, we delivered women's self-advocacy workshops, COVID-19
							pandemic check-ins and partnered with local charities to deliver information
							and awareness raising sessions.

Data Measure	2020-2021	2021-2022	%Change
Number ofnew people supported by 1:1advocacy support	64,312	66,875	3.99%
Number ofexisting people
supported by 1:1advocacy	18,268	81,328	345.19%
suppoi t
Total number of people supported by 1 1I advocacy cases	82,580	148,203	79.5%

Data	Measure	2020-2021	2021-2022	%Change
Total calls,	number ofcontacts (phone emails, video conferences)	340,619	372,154	9.3'i/0

Data Measure		2020-2021	2021-2022	%Change
Number ofwebpage	views	426,854	439,440	2.9%
Number ofself-help	and information
resources downloaded from our		35,072	35,594	1.5%
website

Risk Man	agement	agement	agement
The Trustees	have a responsibility			for ensuring that the Charity maintains a comprehensive			risk
management Finance, Audit	system and that appropriate actions are taken to manage and mitigate risks. The and Risk Committee monitors and reviews these reports and reports to the Board on
their effectiveness.
The principal	risks identified	through			their	likelihood and impact on the Charity are:
Risk					Examples ofmitigating actions
A safeguarding failure results						Continue to develop and embed best practice throughout
in harm to a	beneficiary or	staff				the Charity
member					~	Specialist Safeguarding Resource in place
					~	Safeguarding training, reinforcement and education for all
						staff, volunteers and Trustees
					~	Safer recruitment implemented
					*	Review and refresh safeguarding monitoring systems
						regularly
					~	Refreshed reporting and escalation procedure in place
Covid-19 adversely affects					~	Tight cost control mechanisms in place
commissioners funding at current					~	Rigorous retention and tender scoping process in	place
levels orto renew contracts			at			Diversification offunding
viable levels
The UK government removes					~	Campaigning and influencing in the public domain	through
the challenge	and independent					digital, media and social media outlets
scrutiny right	in the Human		Rights		~	Sharing evidence with public bodies such as Parliament,
Act or replaces the Human		Rights				CQC and EHRC
Act.					~	Responding to Government's consultation paper,	including
						evidence ofimpact ofadvocacy in upholding Human Rights
						Engage beneficiaries and general public awareness	raising
						and impacts oflosing rights and entitlements
Unable to translate strategic			intent		~	Ensure business plans and budget are robust
into operational reality						Close monitoring ofStrategy 2020-2025 implementation
						Plan
						Continue to strive to improve efficiency and effectiveness		of
						all ofthe Charity's teams and services

				Mote	Restricted	Unrestricted		Total	Restricted	Unrestricted	Tata	I
					2022	2022		2022	2021	2021	2021
					6	E		6	E	E	E
Income from:
Donations &Legacies				2	1,336	21,239		22,575		35,663	35,663
Charitable Activities:
-Contract Income				3		15,190,016		15,190,016		14,945,770	14,945,770
-Grants				3	703,126			703,126	562,829		562,829
Investment Income				4		2,100		2,100		761	761
Other Sources						16,209		16,209		79,806	79,806
Total income					704,462	15,229,564		15,934,026	562,829	15,062,000	15,624,829
Expenditure on:
Cost of raising funds						(84,824)		(84,824)		(7,319)	(7,319)
Charitable Activities:
-Statutory services						(10,142,934)	('l0,142,934)			(9,790,267)	(9,790,267)
-Non Statutory Services					(657,007)	(2,024,213)		(2,681,220)	(577,620)	(2,421,492)	(2,999,112)
-Secure services						(1,406,398)		(1,406,398)		(1,758,182)	(1,758,182)
-Other services										(4,773)	(4,773)
Subtotal —Charitable		Act			(657,007)	(13,573,545)	(14,230,552)		(577,620)	(13,974,714)	(14,552,334)
Total expenditure					(657,007)	(13,658,369)	(14,315,376)		(577,620)	(13,982,033)	(14,559,653)
					Restricted	Unrestricted		Total	Restricted	Unrestricted	Total
					2022	2022		2022	2021	2021	2021
					f.		E	E	E	E	E
Net income/(expense)				7	47,455	1,571,195		1,618,650	(14,791)	1,079,967	1,065,176
Transfers between	funds				(1,388)	1,388
Net movement between			funds		46,067	1,572,583		1,618,650	(14,791)	1,079,967	1,065,176
Reconciliation of Funds
Total funds brought		forward			12,384	2,443,431		2,455,8'I 5	27,175	1,363,464	1,390,639
Total funds carried		forward		15	58,451	4,016,014		4,074,465	12,384	2,443,431	2,455,815

Forthe year en	ded 31 March 202	2
		Note	Total	Total
			2022	2021
			6
Fixed assets
Intangible fixed assets		10	1,605	4,815
Tangible fixed assets		11	236,304	165,094
			237,909	169,909
Current assets
Debtors		12	1,554,898	1,693,160
Cash at bank and in	hand		3,568,242	2,324,212
			5,123,140	4,017,372
Current liabilities
Creditors: amounts	due within one year	13	(1,286,584)	(1,731,466)
Net current assets			3,836,556	2,285,906
Total assets less current liabilities			4,074,465	2,455,815
Net assets			4,074,465	2,455,815
Restricted funds			58,451	12,384
Unrestricted funds
Designated funds		15	48,996	58,696
Fixed asset funds		15	237,909	169,909
General funds		15	3,729,109	2,214,826
Total funds			4,074,465	2,455,815

For the year ended 3	1 March	2622
				Total	Total
				2022	2021
Cash flow from operating	activities		A
Net cash provided by/(used	in) operating	activities		1,421,901	1,870,684
Cash flows from investing	activities
Purchase oftangible and intangible fixed assets				(177,871)	(123,985)
Change in cash and cash	equivalents	in the year		1,244,030	1,746,699
Cash and cash equivalents	at 1 April 2021			2,324,212	577,513
Cash and cash equivalents	at 31 March 2022		B	3,568,242	2,324,212

For the year ended 31 Ma	rch 2022	rch 2022
A. Reconciliation ofnet income	(expenditure)		to		2022		2021
net cash provided by operating	activities						E
Net income (expenditure)					1,618,650		1,065,176
(as per the statement offinancial activities)
Adjustments for:
Depreciation charge					106,150		74,957
Amortisation charge					3,210		18,419
Loss on disposal ofassets					511
(Increase) decrease in debtors					138,262		300,546
Increase (decrease) in creditors					(444,882)		411,586
Net cash provided by/(used in) operating		activities			1,421,901		1,870,684
B.Analysis ofcash and cash equivalents
Cash in hand					535		436
Cash at bank					807,367		212,407
Cash on instant access deposit accounts					1,756,616		2,055,540
Cash in notice accounts					1,000,000
Cash held in supplier client accounts					3,724		55,829
Total cash and cash e uivalents					3,568,242		2,324,212
B.Analysis ofmovement in net	funds			2021f	Movement E		2022f
Cashin hand				436		99	535
Cash at bank				212,407	594,960		807,367
Cash on instant access deposit accounts				2,055,540	(298,924)		1,756,616
Cash in notice accounts					1,000,000		1,000,000
Cash held in supplier client accounts				55,829	(52,1	05)	3,724
Total cash and cash equivalents				2,324,212	1,244,030		3,568,242

2.Inco	me from	Donations
		2022	2022	2022	2021
		Restrictedf	Unrestrictedf	Totalf	Unrestrictedf
Donations	and gifts	1,336	9,196	10,532	12,230
Legacies					500
Donations	in kind		12,043	12,043	22,933
Total		1,336	21,239	22,575	35,663

3.Income from Chari	table Activi	ties
	2022	2022	2022	2021
	Restrictedf	Unrestrictedf	Totalf	Total E
Statutory Services		10,682,159	10,682,159	10,708,954
Non Statutory Services	703,126	2,611,923	3,315,049	2,853,127
Secure 8 Complex Services		1,895,934	1,895,934	1,923,823
Other				22,695
Total	703,126	15,190,016	15,893,142	15,580,599

4.In	vestm	ent Income
			2022	2021
			Unrestrictedf	Unrestricted E
Bank	Interest	Receivable	2,100	761

5.Income from	Other Sourc	es
		2022	2021
		Unrestrictedf	Unrestricted E
Other fees 8 recharged	services	11,607	25,129
CJRS grants		4,602	54,677
Total		16,209	79,806

Current year:		2022 Statutory	2022 Non	2022 Secure	2022 Other	2022 Totai
		services	Statutory	services	services
			servicesf
Direct operating		9,158,300	2,375,653	1,231,639		12,765,592
cos'ts
Support costs
Management	and	294,805	91,488	52,324		438,617
Administration
Human		250,808	77,835	44,515		373,158
Resources
Business		178,282	55,327	31,643		265,252
Development
Finance		163,755	50,819	29,064		243,638
IT		62,159	19,291	11,032		92,482
Governance		34,825	10,807	6,181		51,813
		984,634	305,567	174,759		1,464,960
Total Costs		10,142,934	2,681,220	1,406,398		14,230,552
Prior Year		2021	2021	2021	2021	2021
Comparison:		Statutory	Non Statutory	Secure	Other services	Total
		services	services 6	servicesf	f
Direct operating		8,878,757	2,756,264	1,594,432	2,842	13,232,295
costs
Support costs
Management	and	304,105	81,020	54,632	644	440,40'I
Administration
Human Resources		192,132	51,189	34,516	406	278,243
Business		158,267	42,166	28,432	336	229,201
Development
Finance		158,556	42,243	28,484	337	229,620
IT		66,656	17,759	11,974	141	96,530
Governance		31,794	8,471	5,712	67	46,044
		911,510	242,848	163,750	1,931	1,320,039
Total Costs		9,790,267	2,999,112	1,758,182	4,773	14,552,334

	2022f	2021 f
Depreciation and amortisation	109,361	93,376
Operating lease rentals	125,570	126,728
Audi tor's remuneration
-Audit provision for current year	22,530	22,260
Trustees' remuneration
Trustees' reimbursed expenses	312	1,702
8.Staff Costs and Remuneration	ofKey Management	Personnel
Staff costs were as follows:
	2022f	2021f
Salaries and wages	9,392,015	9,316,907
Redundancy payments	10,455	39,554
(including payments in lieu of notice)
Social security costs	790,242	771,828
Pension contributions	251,994	253,766
Total Staff Costs	10,444,706	10,382,055

60,000was as follows:
2022	2021
Number	Number

				2022	2021
				Number	Number
Charitable	activities			407	381
Management,		support	services	25	22
and administration
Total				432	403

10.Intangibl	e Fixed Assets
		Bespoke Software
		E
Cost or valuation
At the start ofthe	year	202,273
Additions in the year
Disposals in the year		40,196
At the end ofthe	year	162,077
Depreciation
At the start ofthe	year	(197,458)
Charge for the year		(3,210)
Disposals in the	ear	(40,196)
At the end ofthe	year	(160,472)
Net book value
At the end ofthe	year	1,605
At the start ofthe	year	4,815

POhWER Annual Report 202 11.Tangible Fixed	1/22 Assets
	Office	Fixtures and	Computer
	Equipment	Fittings	Equipment	Total
	E	E	E	f.
Cost or valuation
At the start ofthe year	77,886	25,062	503,751	606,699
Additions in the year			177,871	177,871
Disposals in the year			(191,000)	(191,000)
At the end ofthe year	77,886	25,062	490,622	593,570
Depreciation
At the start ofthe year	(64,964)	(20,267)	(356,374)	(441,605)
Charge for the year	(5,538)	(1,129)	(99,484)	(106,151)
Disposals in the year			190,490	190,490
At the end ofthe year	(70,502)	(21,396)	(265,368)	(357,266)
Net book value
At the end ofthe year	7,384	3,666	225,254	236,304
At the start ofthe year	12,922	4,795	147,377	165,094
12.Debtors
		2022		2021
		E
Trade debtors		1,300,640		1,496,778
Accrued income		70,954		74,313
Prepayments		165,270		96,923
Other debtors		18,034		25,146
Total Debtors		1,554,898		1,693,160

13.Creditors: Amounts Due	Within One Year
	2022	2021
		E
Trade creditors	228,171	259,767
Taxation and social security	196,865	189,835
Accrued expenses	229,731	191,502
Other creditors	58,637	62,276
Deferred income	573,180	1,028,086
Tota I Creditors	1,286,584	1,731,466

						E
Deferred income brought forward						1,028,086
Deferred income released	during	the year				(1,028,086)
Income deferred during the year						573,180
Deferred income carried forward						573,180
14.Movement in Restricted			Funds
		Start ofyear	Income	Expenditure	Transfers between	End ofyear 31.03.2022
	01.04.2021				funds
		E
Restricted funds
- Birmingham NNS		103	350,916	(310,350)	(695)	39,974
- Herts Community			181,297	(180,370)	(927)
Navigator Service
—Oxfordshire Community		12,281		(131)		12,151
Advocacy
- Nottingham Peer			986	(986)
Advocacy
- Hertfordshire Members			350	(350)
Event
- Family Action Birmingham			18,338	(18,338)
Household Support
- East Herts District Council			1,000	(1,000)
Hub Training
—Herts Help at Home—			750	(750)
Emergency Grant
- Nottinghamshire Mental			78,907	(78,907)
Health Discarge
- Leicester Health Surveys			298	(298)
- Birmingham Covid			3,897	(3,897)
Support
- Islington Covid Support			1,477	(1,427)	(50)
- Bedford Infection Control			6,000	(6,000)
- Barnet Infection Control			6,300	(6,300)
- Hertfordshire Suicide			3,000	(3,000)
Prevention Podcast
- Bedfordshire Infection			28,400	(28,400)
Control
-Allen 8 Overy			8,000	(1,674)		6,326
-Bedford Covid Support			6,000	(6,000)
- Kickstart			8,546	(8,829)	284
Total Funds		12,384	704,462	(657,007)	(1,388)	58,451

			Start ofyear 01.04.2021	Income	Expenditure	Transfers between	End ofyear 31.03.2022
						funds
						E
Unrestricted		funds
- General fund			2,214,826	15,229,563	(13,655,169)	(60,111)	3,729,109
Designated	funds
-Arthur Bate		fund	39,730		(3,200)		36,530
- PR fund
-Staff training			6,500			(6,500)
-Technology
development		fund
- Community		fund	12,466				12,466
- Fixed assets		fund	169,909			68,000	237,909
Total Funds			2,443,431	15,229,563	(13,658,369)	1,389	4,016,014
Prior Year Comparison
			Start ofyear 01.04.2020	Income	Expenditure	Transfers between	End ofyear 31.03.2021
						funds
Unrestricted		funds
-General fund			1,091,094	15,049,534	(13,895,193)	(30,609)	2,214,826
Designated	funds
-Arthur Bate		fund	39,730				39,730
-PR fund			5,000		(5,000)
-Staff training			17,500		(11,000)		6,500
development		fund
-Technology			70,840		(70,840)
development		fund
-Community		fund		12,466			12,466
Fixed assets		fund	139,300			30,609	169,909
Total Funds			1,363,464	15,062,000	(13,982,033)		2,443,431
							37

o the peri	ods in which the leases	expire:-
		2022	2021
		Land 8 Buildings	Land 8 Buildings
			E
Less than	1 year	110,510	126,199
2-5 years		224,345	202,725
Total		334,855	328,924