Citizens Advice Guildford Annual Report and Accounts 2020-21
For the Year Ended 31 March 2021 A Company Limited by Guarantee Charity no: 1061067 Company no: 03258272
Contents Page Legal and Administrative Information Report of the Trustees Statement of Trustees, and Directors, Responsibilities Independent Examinerfs Report Statement of Financial Activities Balance Sheet Statement of Cash Flows Notes to the Financial Statements
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Legal and Administrative Information Charity number: 1061067 Company numbers: 03258272 Authorised & regulated by the Financial Conduct Authority FRN: 617618 Registered office: 15-21 Haydon Place Guildford GU14LL Trustee directors: The following people are or have been directors for the purposes of the Companies Act 2006. Unless otherwise stated, they have served as directors throughout the year, and up to the date of the signing of these accounts. Paul Jarrett (Chairl Norman Wren Clare Johns (Treasurer) Dorothy Chalklin Jocelyn Prudence Fiona White" George Rushton Andrea Ellison Re-appointed for 3-year term 16.11.20 Acting Chair until 16.11.20 Re-appointed for 3-year term 16.11.20 Resigned as a Trustee Director 23.6.21 Appointed as Trustee Director 12.05.20 Resigned as Trustee Director 10.08.20 None of the directors who held office during the year had a disclosable interest in the company. * Nominated by Guildford Borough Council Senior management team: Rebecca Jeffrey Rachel Saffrett Anna Rogerson Emma Scanlon Chief Officer Ifrom 17.08.20} Deputy Chief Officer Advice Services Manager (from 30.11.20) Macmillan Project Manager Patrons: Barrie Hill It is with great sadness that we note the death of one of ourpatrons, Tom Sharp CBE, who passedaway on 20August 2021. Tom was agreat supporter andadvocate for CitizensAdvice Guildford over manyyears as a dedicated trustee andgenerous donor. He caredpassionately about Guildfordand those living within the local community andhis service enabledus to continue supportingthose in need. We are extremelygrateful forhis support and commitment. Independent examiner: Alliots LLP Friary Court, 13-21 High Street Guildford
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 GU13DL Bankers: Bank of Scotland plc The Mound Edinburgh EH1 1Y CAF Bank Ltd 25 Kings Hill Avenue, Kings Hill West Malling ME79 4JQ
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Report of the trustees The Trustees (who are also directors of the charity for the purposes of the Companies ACLI present their report and independently examined financial statements for the year ended 31 March 2021. The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities- Statement of Recommended Practice150RPI, applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 (effective 1 January 20191. 1. Structure, Governance and Management Governing document Citizens Advice Gu ildford is a charitable company limited by guarantee incorporated on 2 October 1996 and registered as a charity on 5 March 1997 (Company no.. 03258272,. Charity no.. 1061067}. The company was established under a Memorandum of Association, which sets out the objects of the company, and is regulated by the provisions of its Articles of Association. Under the Articles, the trustees are elected at the annual general meeting, nominated by member organisations or co-opted by the trustee board. Recruitment and appointment of trustees The charity 15 governed through a trustee board. Trustees who have held office during the year are listed on page 2. The trustees meet at least 4 times per year with additional quarterly meetings for the sub-committees listed below. Trustees are recruited from the local community,. two trustees, one of whom will normally be the Chair or Vice Chair, meet potential trustees and recommend suitable candidates to the board for election. Trustees are elected for a period of three years following which they may stand for re-elertion- nominated or co-opted trustees must retire from office at the third annual general meeting following the ordinary meeting of the Trustee Board at which they were appointed but may then be elected or re- appointed. The Chair is elected annually at the first board meeting following each annual general meeting. The Reference and Administrative details above identify the trustees who were nominated by our major funder Guildford Borough Council. The trustees are also the directors of the company. The board is supported by a network of sub-committees, covering Finance, Governance and Compliance and HR. None of the Trustees has any beneficial interest in the company. All trustees are members of the company and guarantee to contribute £1 in the event of the winding up.
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Trustee induction and training Newly appointed trustees are provided with an induction to Citizens Advice Guildford by the Chair of Trustees and through the provision of train ing courses and mentoring by established trustees. This includes briefing on their legal obligations under charity and company law, the content of the Memorandum and Articles of Association, the committee and decision-making processes, the business plan and recent financial performance of the charity. They also meet key employees and other trustees. Trustees are encouraged to attend appropriate external training events where these will facilitate the understanding of their role. Organisation structure Citizens Advice Gu ildford is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Board of Directors in order to fulfil its charitable objects and comply with the national membership requirements. Citizens Advice Gu ildford is governed by its Trustee board which is responsible for: setting the key strategic objectives of the organisation,. determining the policy of the charity,. making the major decisions about the organisation's finances,. and setting a framework for human resources policy. The trustees carry the ultimate responsibility for the conduct of the organisation and for ensuring that the charity satisfies its legal and contractual obligations. The trustees also operate a number of sub- committees and working groups. These may vary depending on the current needs of the charity but normally include a Finance Committee, Governance and Compliance Committee, and a HR Committee. In May 2020, a COVID-19 working group was created, and in Feb 2021, a premises and delivery model working group was re-established. The Chief Officer of the organisation has been appointed by the trustees to manage the day-to-day operations ofthe charity. In addition, there is an experienced team of paid staff and volunteers who are key to the service offered by the charity. Decisions are made by the trustee board in line with the Business Development Plan and are reviewed ai least annually. The Senior Management Team meet to review progress against targets and the Charity's financial position and to discuss issues. Reports and recommendations are taken to the full board for approval, and their implementation is organised by the Chief Officer and the staff team. There are regular staff, volunteer meetings and senior management team meetings which ensure that progress is being made against targets. There is an Annual General Meeting, which involves the staff team, trustee board, members, and other stakeholders. A register of members, interests is maintained at the registered office and is available for public inspection.
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Citizens Advice Gu ildford is staffed by a Chief Officer, a Deputy Chief Officer, Advice Services Manager, Project Manager, 8 advice staff, 3 advice and training supervisors and 2 administrator5 (total 12 FTEI. The office has 64 volunteers overall carrying out a range of role5 providing advice, reception and admin support, specialist advice on employment and Universal Credit and research and campaigns work. Pay and remuneration of key management personnel The trustees consider that the board of trustees and the senior management team ISMTI comprise the key management personnel of the charity. The charitls senior management team are all paid in accordance with salary scales agreed by the trustee board. Any increases to these scales are approved by the trustee board. Related parties The charity co-operate5 and liaises with a number of other advisory services, local charitie5 and social services departments on behalf of clients. Where one of the trustees holds the position of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ultimate decision-making process. Key rlsks and uncertalntles A review of corporate risks is carried out on a regular basis and a risk management strategy and risk register have been established by the board. The major risks to which the charity is exposed are assessed and systems put in place to mitigate those risks. The Citizens Advice Performance Quality Framework and the Quality of Advice {QAA) system also assist in identifying and assessing risks. Currently the key risks to the organisation have been identified as: Risk Loss of resources due to the COVID-19 pandemic Im act Miti ation Business continu ity plan in place, homeworking arrangements, regular communications with staff, volunteers and funders Unable to deliver full service Working party established Defined role specifications and organisation chart, regular appraisa15, training plans, succession planning Regular reporting to and dialogue with funders, fundraising strategy, reserves policy in place to ensure orderly shutdown if necessary Unable to recruit and keep quality staff, volunteers and Trustees Unable to meet requirements for the advice function due to lack of numbers and skills Loss of funding The withdrawal of funding means that the provision of core services or a specific projecL would cease As part of business planning, the trustees also identified factors that are likely to affect the financial performance or position in 2021122 and further years including the following.
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 An increase in potential demand and challenging circu mstances for ou r clients which may make advice more complex. A lack of resource for our Research and Campaigns work. The need for new premises to support ways of working and increase accessibility. The impact and opportunities from new ways of working and technology which may Support a renewed service delivery model. An increased focus on collaboration and working together to support the community. Statement of internal control The trustee board oversee the information security of all personal information of our clients, staff, funders and strategic partners that is processed. The trustee board hold joint responsibility for client data that is held in our case management system, with the national Citizens Advice Service. The Governance and Compliance committee oversee the information asset owners to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the U K General Data Protection Regulation and Data Protection Act 2018. 2. Objectives and Activities Objects The charitvs objerts are to promote any charitable purpose for the benefit of the community in Guildford and surrounding areas by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress. As a member of Citizens Advice, the aims of Citizens Advice Guildford are to.. provide free, confidential, impartial and independent advice and information for the benefit of the local community,. exercise a responsible influence on the development of social policies,. and ensure individuals do not suffer through lack of knowledge or an inability to express their needs effectively. Our service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. Ensuring our work delivers our aims We review our aims, objectives, and activities each year. The annual review seeks to examine our ach ievements and outcome. Together with the success of individual key projects and the benefits that have been born from them. In carrying out the review we are ensuring that that our aims, objectives and activities are in line with our stated purpose. Our main objectives for the year have been developing our service so that it meets the changing needs of the clients we are trying to support. Key activities have included: adapting our service to continue to deliver support during the COVID-19 pandemic; continually reviewing, and improving where necessary, the quality of the advice we deliver to all our clients.,
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 supporting volunteers to answer live adviceline calls,. and actively participating in local networking meetings. How our activities deliver public beneflt The trustees have paid due regard to the Charity Commission's guidance on public benefit in deciding the activities undertaken by the local Citizens Advice during the year. Our main activities and who we try to help are described below. All our charitable activities focus on providing the advice people need for the problems they face and are undertaken specifically to provide public benefit. The trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements. 3. Achievements and Performance Advice and information services The main areas of charitable activity are: the provision of general advice and information services,. and the provision of specialist advice and casework services in the debt, employment, and welfare benefits categories of social welfare law. Throughout the year we have continued to offer Advice and Information in the following ways: Adviceline-The line is between the hours of1 Oam and 5pm from Monday to Thursday. Outside of these times or if an adviser is not available, clients can leave a voicemail or be supported by another local Citizens Advice. Email and webform advice and information - clients can email or complete a webform on our website. We will then either respond to them through email or where we have permission call them back to do a more detailed assessmernt ahead of giving advice. Information and full advice from partner referrals - general and specialist advice through our team of trained advisers and paid staff. Limited face-to-face appointment- the COVID-19 pandemic means we have restricted our face- to-face service in line with government guidelines. However, limited face-to-face support has been provided where clients otherwise could not access SUPPOrt in line with government gu idance. As well as general advice, the office also provides specialist advisory services: Macmillan Welfare Rights Service to people affected by cancer and end of life issues, Specialist case work funded through Guildford and Waverley CCG to support people with acute mental health problems, Specialist support funded from the Department for Work and Pensions to support people who need help making a Universal Credit claim, Specialist debt advice funded by the Money Advice & Pensions Service. Research and campaigns Alongside information and advice, we use our client's evidence to advocate for improvements in the policies and practices affecting their lives. Through Evidence Forms and Advice Issue Codes we capture information and can quickly consolidating it into meaningful analysis as an early warning that there
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 may be issues with local and national policies. A dedicated volunteer is responsible for gathering the data and escalating the finding5 to the appropriate authority. In 2020121, this included looking at the issues effecting clients most during the pandemic and sharing this with key stakeholder5 such as the Local Authority and Clinical Commissioning Group, as well as investigating the impact of bus pass rules for those with mental health issues. Contribution of volunteers and paid staff The charity success could not have been achieved without the hard work and dedication of volunteers and staff. The trustee board and senior management team recognise the tremendous contribution made by the charitys volunteers in advising the pu blic and administering the service without which the service could not operate. Throughout 2020121 the service employed 12 paid workers (8.7E) {2019120: 8 paid workers, 7.8E1, and had 58 volunteers {2019120: 47 volunteers). We were able to recruit to the vacancies carried over from 2019120 and were successful in several funding opportunities to be able to extend our SLJPPOrt to clients with additional staffing for debt advice and to our mental health project. Volunteers represent the indispensable core of the service for without them there would not be a Citizens Advice service. The volunteers contribute, on average, 324 hours per week This may be expressed as an annualised value of £192,648. However, their value is inadequately expressed in monetary terms. Indeed, volunteers bring many skills to the service and very often the experience gained helps individuals return to full employment. Citizens Advice Gu ildford are working hard to review our approach to attracting and keeping volunteers, including through our partnership with University of Surrey and University of Law. It is our intention to consistently monitor our approach to training, to provide an accessible and welcoming place to volunteer. Who used and benefited from our services? During the reporting year 2,413 clients12019120: 3,6081 benefited from the services of Citizens Advice Guildford generating 11,207 contacts {2019120'. 11,0351. We su pported people with 8,136 issues 12019120: 9,7991 and advise on any issue that they may face however our most common enquiry area is welfare benefits and tax credits which makes up a total of 38% ofthe issues we have supported on. Whilst client numbers fell in the year, the number of client contacts remained at similar levels to previous year, indicating some of the additional challenges faced giving advice during the pandemic. The service helps clients to secure successful outcomes to their problems. During 2020121, Citizens Advice Guildford achieved annualised income gains totaling more than £1.68 million {2019120: £1.8 million). For every £1 invested this represented £2.37 in fiscal benefits, £16.36 in public value and £8.69 in value to the people we help.
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Clients continue to present with multiple problems and on average clients are presenting with 3.4 issues each. On average clients have 4.6 contacts each before their issue5 are resolved. Factors affecting the achievement of objectives As a result of the COVID-19 pandemic the office in Haydon Place was forced to close on 23 March 2020 and staff and volunteers switched to working from home where possible. Whilst initially no longer able to hold face to face meetings with clients the paid team, together with 26 of our volunteers continued to support clients from home over the phone and by email. Throughout the year volunteers, staff and trustees have worked hard to refocus efforts to adapt and keep our vital service going- from redesigning the office to become COVID secure, adapting our technology for remote workin& to delivering advice from bedrooms, kitchens, and sofasl Throughout the year we saw many volunteersjoin our homeworking team, including several new trainees. The charity has been in the fortunate position that the majority of our income has been unaffected by the COVID crisis and therefore the Trustees are content that it remains a going concern. Alongside the pandemic, maintaining sufficient funding to continue delivering and developing the service remains a continual challenge. It is expected that as we come out of the pandemic, funding may be tightened further. As a result, over the coming year many of the areas of focus agreed by the trustee board are focused on us becoming more sustainable, including a temporary role to help with funding bids. During the reporting year, there were also several resourcing challenges effecting performance including the absence of a Chief Officer for the first 5 months, a gap in Advice Services Manager for 3 months, as well as other staff vacancies. The challenge of recruiting trained staff is ongoing and therefore we are investing in a training supetvisor and several trainee roles - including the use of the government Kickstart program. 4. Financial Review The financial results of the company for the year are set out in detail on pages 14 to 26. Total income in the year was £438,17512019120 £376,150). Of this £167,933 (2019120 £147,057) related to project restricted activities. A surplus of £73,653 was made in the year12019120'. surplus £23,059). At 31 March 2021, total reserves were £381,054 {2019120: £307,401) of which £292,738 represented unrestricted funds12020: £218,923). Principal funding sources The trustees extend their gratitude to Guildford Borough Council who continue to support the core operating capacity of the organisation, but which unfortunately do not meet the entire operating costs of the charity. 10-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 To meet these costs in full Citizens Advice Guildford is dependent upon the receipt of additional project- specific funding from other sources, or donations, in order to supplement local authority funding. The trustees believe that at present the charity has sufficient resources to fulfil it5 charitable obligations. However, they appreciate there is an unfulfilled need for the charitls services. The increase in income compared with the previou5 year was principally due to a large donation1£25kl and grants from Citizens Advice BEIS Technology funding (£14kl and MaPs1£19k}. Designated funds The trustees had previously agreed to designate the funds relating to a legacy, which vvas received in 2016, for the long-term development of the organisation. At the start of 2020, the trustees reviewed the requirements for development of the organisation and identified three key areas: renewal of staff computer equipment, updating of the website and moving the office from Haydon Place to more suitable accommodation. The Trustees agreed that the designated fund balance should be increased to £87,000 to cover the anticipated cost of these projetts. The impact of COVID meant that these funds were not spent in the reporting year. Whilst some of technology has been updated during the year, the priorities of moving office and wider technology upgrades remain a priority and therefore we have continued to designate these funds and expect they will be spent over the next 2-3 years. Reserves policy The trustees have established a policy which is reviewed annually, whereby the unrestricted funds not committed or invested in tangible fixed assets I'the free reserves'l held by the charity should represent the equivalent of 5-6 months of annual expenditure, equates to approximately £184 to £221 k12020: £172k to £206kl. At this level, the trustee board feel that they would be able to continue, at least temporarily, the current activities of the charity in the event of a significant drop in funding. In these circumstances it would obviously be necessary to consider how additional funding could be secured or alternatively the organisation's activities restricted in order to reduce expernditure. Total funds held at year end are £381,054 {2020'. £307,401) comprising unrestricted reserves £292.738 12020: £218,923), restricted reserves £1,31612020'. £1,478) and designated reserves £87,00012020.' £87,000). Free reserves at the year end, as described above, are £290,72712020.' £215,249). The Trustees acknowledge that this is higher than the target and at their strategy day in 2021 agreed to run a deficit budget in 2022 in order to fund two additional part time posts for a period of 12 months. Restricted reserves held at the year-end represent funding for on-going projects in accordance with agreements with funders. The use of any unspent funds at the end of a project has to be agreed with funders and may have to be repaid. Proposed dividends The Memorandum of Association does not permit the payment of a dividend. Taxation status The company is a registered charity and, as such, is entitled to exemption from United Kingdom taxation under the Income and Corporation Taxes Art 1988.
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Going concern After making appropriate enquiries, the Trustees have a reasonable expectation that the company has adequate resources to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements. 5. Future Plans Citizens Advice Gu ildford aims to continually improve access to its services and meet the needs of its clients whilst maintaining a high-quality service. Developing a sustainable service that meets the needs of our clients remains the priority of the trustee board for 2021122. To achieve this, the charity has developed a clear plans and business strategy, including setting key objectives for the coming year.. 1. Meet more demand, 2. Establish and develop a Research and Campaigns team, 3. Secure premises which supports a delivery model fit for the future, 4. Explore options for working with our neighbouring local Citizens Advice, 5. Have a successful year 3 Leadership Self-Assessment and renew our membership and advice accreditation. This will include projects such as increasing our volunteer number including a partnership with local universities, developing refreshed clear training pathways, investing in a paid research, campaigns and development officer to kickstart our Research and Campaigns and support bid writing, developing our supervisor team, and re-deigning our advice delivery model for a post-pandemic future. The annual report was approved by the trustees of the charity on 2010912021 and signed on its behalf by Paul Jarrett Chair of Trustees 12-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Statement of trustees. and directors. responsibilities The trustees and directors are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regLJlations. Company and charity law requires the trustees and directors to prepare financial statements for each financial year. Under that law, the director5 have elected to prepare the financial 5tatement5 in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable lawl. Company law requires thatthe trustees and directors must not approve the financial statements unless they give a true and fair view of the state of affairs of the company and of the surplus or deficit of the charitable company for that period. In preparing those financial statements, the trustees are required to- al select suitable accounting policies and then apply them consistently,. bl make judgements and estimates that are reasonable and prudent-, cl state whether applicable accounting standards have been followed subject to any material departures disclosed and explored in the financial statements,. dl prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business; e) that the trustees and directors are responsible for keeping adequate accounting records that are sufficient to show and explain the companls transactions and disclose with reasonable accuracy at any time the financial position of the charity and that enables them to ensure that the financial statements comply with the Companies Act,. and that the trustees and directors are responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities,. and that, where appropriate the trustees and directors are responsible for the maintenance and integrity of the corporate and financial information included on the charitys website. In preparing this report, the Trustees have taken advantage of the small company's exemptions provided by section 415A of the Companies Act 2006. 2010912021 Approved by the trustees of the charity on ..................and signed on its behalf by.. Pauljarrett Chair of Trustees 13-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Independent Examiners Report I report on the accounts of the company for the year ended 31 March 2021, which are set OLJt on pages 14 to 26. Respective responsibilities of trustees and examiner The trustees (who are also the directors of the company for the purposes of company lawl are responsible for the preparation of the accounts. The trustees consider that an audit is not required for this year under section 144{21 of the Charities Act 2011 Ithe 2011 Act) and that an independent examination is needed. The charitys gross income exceeded £250,000 and l am qualified to undertake the examination by being a qualified member of ICAEW. Having satisfied myself that the charity is not required to be audited under part 16 of the Companies Act 2006 and is eligible for independent examination, it is my responsibility to.. examine the accounts under section 145 of the 2011 Act,. follow the procedures laid down in the General Directions given by the Charity Commission {under section 145{5llbl of the 2011 Act,. and state whether particular matters have come to my attention. Basis of independent examiner's statement My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as to whether the accounts present a 'true and fair, view and the report is limited to those matters set out in the statement below Independent examiner's statement In connection with my examination, no matter has come to my attention 1 . which gives me reasonable cause to believe that in, any material respect, the requirements: to keep accounting records in accordance with section 386 of the Companies Act 2006., and to prepare accounts which accord with the accounting records, comply with the accounting requirements of section 396 of the Companies Act 2006 and with the methods and principles of the Statement of Recommended Practice: Accounting and Reporting by Charities have not been met; or 2. to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached. '.signature 2010912021 .date Richard Hopes FCA Alliotts LLP, Friary Court, 13-21 High Street, Guildford, Surrey 14-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Statement of Financial Activities Incorporating the income and expenditure account current year 2021 Restricted Funds 2021 Designated Funds 2021 Unrestricted Funds 2021 2020 Notes Total Total INCOME FROM". Donations and Legacies Charitable activities Other 34,769 233,144 2,329 34.769 401.077 2,329 7,901 365.740 2,509 167,933 TOTAL INCOME 167.933 270,242 438,175 376.150 EXPENDITURE ON: Charitable activities 173.130 191,392 364,522 353,091 TOTAL EXPENDITURE 173,130 191,392 364,522 353,091 NET {EXPENDITUREIIINCOME 15.1971 78,850 73,653 23,059 Transfer Between Funds 5,035 15,0351 NET MOVEMENT IN FUNDS 11621 73,815 73,653 23,059 Total Funds Brought Forward 1.478 87,000 218,923 307,401 284,342 TOTAL FUNDS CARRIED FORWARD 11 1,316 87,000 292,738 381,054 307,401 No separate statement of Total Recognised Gains and Losses has been presented as all such gains and losses have been dealt with above. The results for the year derive from continuing activities.
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Statement of financial activities Incorporating the income and expenditure account prior year 2020 Restricted Funds 2020 Degignated Funds 2020 Unrestricted Funds 2020 2019 Total Total INCOME FROM: Donations and Legacies Charitable activities Other 7,901 218,683 2,509 7,901 365,740 2,509 6,634 353,223 12,103 147,057 TOTAL INCOME 147,057 229,093 376,1 $0 371,960 EXPENDITURE ON: Charitable activities 154,724 198,367 353,091 370,818 TOTAL EXPENDITURE 154,724 198,367 353,091 370,818 NET {EXPENDITUREIIINCOME 17,6671 30,726 23,059 1,142 Transfer Between Funds 2,460 51,905 154,3651 NET MOVEMENT IN FUNDS 15,2071 51.905 123,6391 23,059 1,142 Total Funds Brought Forward 6,685 35,095 242,562 284,342 283,200 TOTAL FUNDS CARRIED FORWARD 1,478 87,000 218,923 307,401 284,342 16-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Balance sheet current year 2021 2020 Notes FIXED ASSETS Tangible fixed assets 2.012 3.674 CURRENT ASSETS Debtors Cash at bank 23,349 531,164 47,832 367.908 554,513 415,740 CREDITORS.. amounts falling due within one year 1175,4711 1112,0131 NET CURRENT ASSETS 379,042 303,727 TOTAL NET ASSETS 381,054 307,401 FUNDS Unrestricted income funds Designated fund5 Restricted Income funds 292,738 87,000 1,316 218,923 87,000 1,478 TOTAL CHARITY FUNDS 12 381,054 307,401 For the year ended 31 March 2021 the company was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies. The members have not required the charitable company to obtain an audit of its accounts for the year in question in accordance with s476 of the Act. At the last Annual General Meeting on 16 November 2020 the members required the company to obtain an independent examination in accordance with section 145 of the Charities Act 2011. The Trustees acknowledge their responsibilities for ensuring that the charity keeps accounting records which comply with section 386 of the Act and for preparing financial statements which give a true and fair view of the state of affairs of the company as at the end of the financial year and of its incoming resources and application of resources, including its income and expenditure. for the financial year in accordance with the requirements of sections 394 and 395 and which othenvise comply with rhe requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the company. These financial statements have been prepared in accordance with the provisions applicable to companie5 subject to the Small Companies regime. Approved by the board of trustee5 on and signed on its behalf by.. PJarrett- Chair C John5- Treasurer Company Registration No. 03258272 Charity Registration No. 1061067 17-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 Statement of cash flows 2021 2020 Net cash used in operating activitles Net rnovement in funds for the reporting period 73,653 23,059 Adjustments for.. Depreciation Charges Decreasellincreasel in debtors IDecreasellincrease in creditors 1,662 24,483 63,458 1.686 8,298 18,122 Net cash (used byllprovided by operating activities 163,256 51,165 Cash flows from investing activities Purchase of office equipment 11,6281 11,6281 Total net cash (used by)Iprovided by operating and investing activities 163,256 49,537 Cash and cash equivalents at the beginning of the year 367,908 318,371 Total cash and cash equivalents at the end of the year 531,164 367,908 18-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 NOTES TO THE FINANCIAL STATEMENTS 1. LEGAL STATUS Guildford Citizens Advice Bureau is a charitable cornpany lirnited by guarantee and ha5 no share capital. The registered address is 15-21 Haydon Place, Guildford, GU14LL. The company was incorporated in England and Wales and meets the definition of a public benefit entity under FRS 102. 2. ACCOUNTING POLICIES Basis of Accounting The financial statements have been prepared under the historical cost convention and in accordance with applicable accounting standards, the Statement of Recommended Practice.. Accounting and Reporting by Charities SORP IFRS1021 and the Companies Act 2006. The financial Statements are prepared in sterling which is the functional currency of the charity. Monetary amount5 in these financial statements are rounded to the nearest £. Preparation of the Accounts on a Going Concern Ba515 At the time of approving the financial statements, based on the projections for at least the next 12 months, the trustees have a rea50nable expectation that the organi53tion has adequate resource5 to continue in operational existence for the foreseeable future. Therefore, the trustees continue to adopt the going concern basis of accounting in preparing the financial statements. Income All grants and donated income are accounted for where there is entitlement, probability of receipt and the amount can be measured with reliability. Such income is only deferred when lil the donor has imposed condirions which must be met before the charity has unconditional entitlement, or lill when the donor specifies that the grant or donation rnust only be used in future accounting periods. Investment Income Interest has been accounted for on a receivable basis. Expenditure Direct charitable expenditure cornprise5 all expenditure directly relating to the charitys objectives. All expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all costs related to the category. Support costs (including Governance costs) have been apportioned on the basis of direct staff and volunteerfs time as shown in note 6a. Financial In5trumentS The charity only has financial assets and liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value. Fixed Asset5 Fixed assets are included at cost and depreciation is provided to write off the cost less the estimated residual value 19-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 of tangible fixed assets by equal instalments over their estimated useful lives as follows.. Leasehold improvements Fixture5, fitting5 and furniture Office equipment unexpired period of lease 5 year5 4 years Expenditure below £1,000 12020: £5001 on an individual asset is not capitalised and impairment reviews are considered annually. Penslon Costs The pension costs represent the contributions made to personal pension schemes for staff members. Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due. The pension cost for the year was £6,00312020.' £6,718). Fund Accounting Unrestricted funds can be used in accordance with the charitable objects at the discretion of the trustees. Designared funds are unrestricted funds which the trusrees have decided to set aside to use for a specific purpose. Restricted funds comprise income received for a restricted project and against which appropriate expenditure is allocated. Critical judgements In the application of the companls accounting policies. the trustees are required to make judgements. estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and 3550ciated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods. It is considered that a critical judgement having the most significant effect on amounts recognised in the financial statements is in relation to the allocation of support costs across general advice seNices and projerts. Support cost5 are allocated in proportion to the direct charitable activity costs. 3. DONATIONS AND LEGACIES Restritted Unrestricted 2021 2020 Donations Total donation 34,769 34,769 34,769 34,769 7,901 7,901 20-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 4. INCOME FROM CHARITABLE ACTIVITIES Restricted Unrestricted 2021 2020 Guildford Borough Council - General Advice COVID Response Fund Local Assistance Scheme Macmillan Welfare Rightg Service Mental Health Project Help to Claim - From National Citizen5 Advice Citizens Advice BEIS Technology funding MaPS Other Total income from charitable activities 213,950 3,735 1,106 213,950 3,735 1,106 84,671 38,000 26,393 14,353 18,869 213,910 4,573 84,292 38,000 24,765 84,671 38,000 26,393 14,353 18,869 200 365,740 167,933 233,144 401,077 Local authority grants were received from Guildford Borough Council who continue to support the core operating capacity of the charity. S. OTHER INCOME Restricted Unrestricted 2021 2020 Other unrestricted income 407 407 118 Investment income Bank interest received Rent 422 1,500 2,329 422 1,500 2,329 618 1,773 2,509 6. ANALYSIS OF EXPENDITURE Charitable Activity Restricted Unrestricted Total 2021 Total 2020 Restricted Unrestricted General Advice (Corel Mental Health 191,392 191,392 38,162 86,791 27,908 20,269 191,392 364,522 198,367 198,367 42,358 87,099 25,266 38,162 42,359 Macmillan Help to claim MaPS 86,791 27,908 20,269 173,130 87,099 25,266 154,724 198,367 353,091 6a ANALYSIS OF EXPENDITURE ON CHARITABLE ACTIVITES- CURRENT YEAR General Mental Macmillan Advice Health (Corel Help to claim MaPS Total 2021 Direct C05t5 Allocation dlrect costs Salaries (including temp staff) Staff & volunteers 46,613 24,322 9,866 1,464 58,674 18,070 944 12,544 350 160,223 12.639 21
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 OfFice costs Governance costs Other costs 15.140 236 772 1.523 17,676 450 72,069 26,022 450 190,988 60,390 18,090 14,417 Support Costs Allocation - staff and volunteer hours Salaries lincluding temp staffi Staff & volunteers Office costs Governance costs Other costs 45,426 4,976 1.733 114 26,068 2,472 2,578 261 43,518 4,317 119,323 12,140 9,662 3,683 399 139 5,703 2,043 572 215 10,065 3,738 26,401 9,818 2,157 39 677 302 2,677 5,852 65,904 2,424 36,963 3,928 64,315 173,534 Total Expenditure on charitable activities 191,392 38,162 86,791 27,908 20,269 364,522 ANALYSIS OF EXPENDITURE ON CHARITABLE ACTIVITES- CURRENTYEAR continued Direct Charitable Activities Support Artivities 2021 Total 2020 Total Expenditure on Charitable Activitles General Advisory Services and Debt Macmillan Welfare Rights Service Mental Health Project Help to claim MaPS Total Expenditure on Charitable Activities 72,069 60,390 26,022 18,090 14,417 190,988 116,745 25,829 11,879 9,603 5,550 169,606 188,814 86,219 37.901 27,693 19,967 360,594 194,058 86,391 41.785 24,957 347,191 Governance Costs 3,928 5,900 TOTAL 364,522 353,091 22-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 NATURAL CLASSIFICATION OF RESOURCES EXPENDED 2021 2020 Staff Premises Telephone Travel Training Other Depreciation 226,127 64,246 5,045 248 2,662 37101 1,662 27,431 364,522 220,383 59,610 4,337 459 3,871 51,210 1.686 11,535 353,091 TOTAL GOVERNANCE COSTS 2021 2020 Independent Examinerfs Fee AGM and Other Expenses Total Governance 7. TANGIBLE FIXED ASSETS 3,880 48 3,928 3,920 1,980 5,900 Unrestricted Funds Office Equipment Restricted Funds Office Equipment Total Cost 1 April 2020 Additions Disposals 6,648 6,648 Cost 31 March 2021 6,648 6,648 Depreciation 1 April 2020 Charge for the year Disposa15 2,974 1,662 2,974 1.662 Depreciation 31 March 2021 4,636 4.636 NBV as at31 March 2021 2,012 2,012 NBV as at 31 March 2020 3,674 3,674 8. DEBTORS 2021 2020 Debtors Prepayments Other Debtors 22,394 955 46,112 1,220 soo 23-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 23,349 47,832 9. CREDITORS 2021 2020 Accrua15 Grant income received in advance Taxes and Social Security Costs 146,695 25,000 3,776 109.114 2,899 175,471 112,013 10. INFORMATION REGARDING TRUSTEES. DIRECTORS AND EMPLOYEES No employee12020'. 01 received remuneration in excess of £60,000. The average weekly number of employees paid by the organisation during the year was 712020- 61, calculated on the basis of full-time equivalents. The total weekly nurnber of employees paid by the organisation wa5 1012020.. 81. 2021 2020 Wages and Salaries Social security costs Pension costs 207,665 12,458 6,003 226,127 201,323 12,343 6,718 220,384 Pension costs are allocated between restricted and unrestricted funds according to the employee's role within the organisation. 2021 2020 Pension Costs Allocation to Funds: Unrestricted Restricted 2.336 3,667 6,003 3,436 3,282 6,718 The key management personnel comprise the trustee, Chief Officer, Deputy Chief Officer, Advice Services Manager and Macrnillan Project Manager. The total employee benefits of the key management personnel were £118,51612020: £132,438) None of the trusteesldirectors received any remuneration during the period for thèir services to the Charity. No reimbursement for trustees of travel costs incurred when performing services for the Charity12020: £1751. 24-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 11. MOVEMENT IN FUNDS Balance at 3110312020 Income Expenditure Transfer Balance at 3110312021 Restricted funds: Macmillan Welfare Rights Service Mental Health Projett Help to Claim (National Citizens Advice) MaPS 84.671 38.000 26,393 18,869 86,791 38.162 27,908 20,269 2.120 1,478 1,316 1,515 1,400 Total Restricted Funds 1,478 167,933 173,130 5,035 1,316 Designated Funds 87,000 87,000 Unre5trirted Fund5 218,923 270,242 191,392 15,0351 292,738 TOTAL FUNDS 307,401 438,175 364,522 381,054 Restricted funds in deficit received a transfer from unrestricted funds.. Macmillan Welfare Rights Service £2,120 Help to Claim (National Citizens Advice) £1,515 MaPS £1,400 Restricted Funds: grants and donations given for specific purposes. Macmillan Welfare Rights SeNice: advice to cancer patients and their families. Mental Health Project.. provision of advice to people with mental health problems. Local Assistancè Scheme: administration of the scheme for clients managed through core services MaPS'. increased capacity funding to train a specialist debt adviser Designated Funds In the previous year the Trustees reviewed the requirements for development of the organi5ation and identified three key areas, renewal of staff computer equipmenL updating of the website and moving the office from Haydon Place to more suitable accommodation. The estimated cost of these three projects totals £87,000. Due to the impact of COVID-19 these projects were deferred. Unrestricted Funds The core service income includes funding from Guildford Borough Council for the provision of a general advice seNice in the Guildford area. 25-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 12. ANALYSIS OF NET ASSETS BETWEEN FUNDS Unrestricted Funds Designated Funds Restricted Funds 2021 Total 2020 Total Funds are represented by- Tangible fixed agsets Current assets Current liabilities 2,012 441,197 1150,4711 2,012 554,513 1175,4711 3,674 415,740 1112,0131 87,000 26,316 {25,0001 292,738 87,000 1,316 381,054 307,401 13. TAXATION The company is a registered charity and. as such, for taxation purposes, 15 entitled to exemption frorn United Kingdom taxation under the Income and Corporation Taxes Act 1988 and may recover income tax deducted from its investment income. 14. RELATED PARTY TRANSACTIONS There have been related party transactions during the year between Guildford Citizens Advice Bureau and Citizens Advice in relation to information services. None of the trustees received any remuneration during the year and none claimed reimbursement of travel expenses (see note 111. 15. MEMBERS, LIABILITY The company is limited by guarantee - all members having a liability not exceeding £1 per member. 16. OPERATING LEASE COMMITMENTS At the reporting date, the company had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows.. 2021 2020 Within one year 41,400 A total of £41.40012020- £41,400) was expensed in the year relating to the lease of Haydon Place, Guildford. At 3151 March 2018 the lease of the Charitys premises at Haydon Place, Guildford expired. The Charity continued to remain in occupation of Haydon Place, Guildford while the trustees and representatives of Guildford Borough Council discussed the renewal of the lease. The lease was renewed on 1 january 2021 with a minimum 15-month term. 17. CONTINGENT LIABILITIES There were no contingent liabilities on 31 March 2021 or 31 March 2020. 26-
Citizens Advice Guildford Annual Report and Accounts For the Year Ended 31 March 2021 18. FINANCIAL INSTRUMENTS At the balance sheet date the Charity held the following financial instruments: 2021 2020 Financial assets measured at amortised cost Net Trade Debtors Other Debtors Cash at bank and in hand 23,592 46,112 500 367,908 531.164 Financial liabilltles at amortised cost Trade creditors Accruals Other creditors 146,695 25.000 109,114 Financial liabilities at fair value through income or expenditure Provisions Income, expense, gains and losses in respect of these financial instruments were.. 2021 2020 Income Expense Gainsl Ilossesl Income Expense Gains/ Ilossesl Financial asset5 at amortlsed c05t Interest on cash balances 422 618 27-