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2024-03-31-accounts

REGISTERED COMPANY NUMBER: 03090292 (England and Wales) REGISTERED CHARITY MUMBER.. 1060926 Report of the Yrustees and Audlted Flnan¢lal Statements for tho Yoar Endèd 31 March 2024 Harrow Cltlzens Advlce Bureaux 86r4lce Llmlted Parker Cavendlsh Chart8red Accounlants Registerèd Audltor 28 Church Road stanmore hllddlesex HA7 4XR

Harrow Cltlzen8 Advlce Bureaux Service Limited Contents of the Flnanclal Statements for the Year Ended 31 March 2024 Page Report of the Trustees statomgnt of Trusts&g' R6sponslblllllos Réport of tha Independent Audltors Statement of Flnanclal Actlvltlos Balance Sheet 10 Cash Flow Statement Notes to the Cash Flow Ststement 12 Notes to the Flnancial Ststemènts 13 to 18 D@tall8d Statoment of Flnanclal Actlvltles 19

Harrow Cltlzens Advlce Bureaux Servlce Llmltsd Report of the Tru8te&8 forthe Year Ended 31 March 2024 The Iruslee5 who are also directors of the charity for the purposes of the Companie5 Act 2006. present their report wlth the finanrial siatemenls of the charity ft>r the yeai ended 31 MarGh 2024. The Iruslees have adopled the provisions of Accounting and Reporting by Ch8rilies,' Slalement of Recommended Pr8ctice applicable to charilies preparing their accoun15 in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102} {effectlv8 1 January 20191. STRUCTURE, GOVERMANCE AND MANAGEMENT STATUS AND ADMINISTRATION Thé reglstered name of the charity is Harrow Citlzens Advlce Buréaux SeNlc8s Llmltéd and Is also known as and referred lo as Harrow Citrzens Advlce. Harrow Cits'zons Advl¢o is a registered diarily and a company limited by guaranlee, The maximurn Ilabilily of each member is limited lo one pound. Al 31 March 2024 the company had seven mernbers (2023.. 81 of the Manag6ment Board. Harrow Citizens Advlce is govemed by its Articles of Association as approved on 12th October 2022. INVESTMENT POWERS As required in it5 Articles . paragraph 3, in furtherance of ils objects, and for no other purposes, the company has the power to invesl the monie5 of Ihe company not imm8dial8ly required for its purposes in or upon such investments, Sècurities or property as may b6 thought fit,subject nevertheless to such eonditions and such consents as may for tha tlme belng be Imposed or required bylaw. OBJECTS AND ACTIVITIES FOR THE PUBLIC BENEFIT The charitys objects aro to promote any charitable purpose for the benefit of lh8 community in the area of the Borough of Harrow and surrounding areas by the adv8ncemenl of education, the protection and preservation of health and the relief of poverty, sickness and distress, The PTincipal activiLy of Harrow Citizens Advice is Ihe provision of free, (x)nfidenlial, independent and impartial advice, infomalion and counsel fr)r members of the publi¢, ensuring that individual8 do not suffer through a lock of knowledge or an Inability to express their needs effectively. Harrow Cilizens Advice aims lo exercise a responslble Intluence on the development of social policies and servioes. ORGANISATIONAL STRUCTURE Harrow CitlZ8ns Advice is governed by ils Trustee Board which is responsible for setting the strategic direction ol the organlsatlon and tho wll¢y of the ¢harlty. Thes6 pollclos are lrnplam6nted by tho Irusta6s who carry the ulllmate responslblllty for Ihe conduct of Harrow Cltlzens Advlce and for ensurfng that the tharlly satlsfles Its legal and enntractual obligations. Trustees meet as a minlmum quarterly and d8legat8 the day lo day operation of the organisation lo senior managgment. The Trustee 8oard 18 independ8nt from management. A regi8ter of m8mber8' interests 18 maintained at the registered office and is available to the public. Harrow Gilizen8 Advice is a member of The National Association of Citizens AdviGe Bureau (Citizens Advice) which provides a framework for 8tenderds of advice and casework management as well as monitoring progress against these standards. The Bur8aux is also actively involved in partnership working with other voluntary, statutory and private sector serviae providers.

Harrow Cltlzens Advlce Bureaux Servlce Limitod Report of the Trustees for the Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT REVIEW OF ACTIVITIES AND FUTURE DEVELOPMENT Harrow Citizens Advic& delivers hlgh-quallly seNices in response lo the needs of thg local community. Harrow CitSzens Advlce dellvers an 8dvice and information seNi<% across a diverse range of digital platforms. In the year under review there were 26,261 wnlacls {2023: 23,434) with clients helping them de81 with 19,675 issues {2023.' 15,877). In addition lo our core contract for advice information and guidance from Harrow Councll, we Secured add￿tIonal funding io support bespoke projects which targeted some of Ihe mosl vulnerable communitles in Harrow. This included- Delivered a referral only servl¢e for Centr81 Northwest London Hospital mèntal health $ervlc88 to support patients leaving hospit81. Supportlng clients with EUSS applioations. Supported Harrow Council with regard to admlnlslorfng the Household support fund. Deliver a help lo clalm seNice and supported numerous clients to mak6 universal credll applications. Dellvered a Kick-start programme to support young people Into work Macmlllan Cancer has approved an application for funding with a financial value of £1,2m over 3 years to provide advice to cancèr patients across Harrow, Brenl and Ealing. We have retained a highly skilled and committed workforce and managed to exceed our targets. The trustee board have Gonlinued lo provlde robust governance and scrutiny. Th8 yaar under rovlew has been a year of significant challenges both financially and with th8 surge in demand for our servicas as the Impact Df the cost of living takes effect Durlng the year w8 relocated lo new premlses lo make way for Harrow Councll'8 regeneration plans for our current sile. REVIEW OF FINANCIAL RESULTS During the y8ar ended 318t March 2024. Harrow Citizens Advi￿ had total income of £792,047 (2023: £494,632), of which £275,935 {2023'. £409,193) <35D/o - 2023.. 830/.) represented grants and contracts from Ham)w Councll. In addltlon, funding was received from- Macmillan, RCJ Advice for GLA Cost of Living Advice, Citizens Advlce for Energy advice and Help lo Claim, Trust for London for specialist welfare advlce and Cannons High School. Aftar expanditure of £725,898 12023.. £576,694), a surplus of £66,149 {2023.' deficlt of £82,IX2) has been added to reserves carr16d fotwatd. RESERVES Harrow Cltlzens Advice is requir8d to 6nsur6 that froe mon1&8 are 8v8ilable in each financial year to meet any reasonable foreseeable contingency. Harrow Citlzens Advlco malntaln a projection of income for at least one year ahead and wlll ensure that this continuès lo be darlved from as wlde a variety of 80urees po88ible. Harrow Citizens AdviGe has taken all necassary steps lo ensure that, at no tim8 wilhln this period, would11 be possible for Ihe cessation of one or more fundlng stream8 to present so serious a challenge to the future of the organisation that it could not be managed 50 as lo conllnuo to provide a b88t valu8 advica sgNice. The reasons for holding reserves are outlined in note 14. RISK ASSESSMENT Harrow Citizens Advice annually assesses the risks to which it is exposed. The Iruslees recognlse that any major rtsks lo which the charity is exposed need5 to be revlewed with systems and controls in placo to MI￿gat9 those rfsks. In addition, Harrow Citizens Advi￿ continually rnonilors and manages Its risks ensuring systèms and controls are in plaGe to mitigate ils key risks. Induded in external risks Is Ihat of the loss of funding. Th6 6ffocls of thls have been mlnimised by the procedures in place which have resulled In fundlng being secur8d from a variety of sources, The charity oontinues lo seek to diversify Its fundlng sources, Internal risks are mlnlmlsed by the implementation of procadur6s for authorisatlon of all transactions and projects and lo &nsura conslstent quallty of dalivery for all opèrallonal aspects of the charitable company. These procedures are perlodl¢ally reviewed to 8nsure that they still mèet th6 needs of the charity. Harrow Citizens Adyloa lakes all reasonable precautions to protect ils information assets. These include the use of laptops and memory sticks which are encrypted to the required standards for the use of staff who work at outreach locations or from home. Cllent and personnel files are stored in locked cabinets and are transported securely between sltes. VOLUNTARY WORK AND EMPLOYEE INVOLVEMENT The charily receives help and support in the form of voluntary aSsIstan￿ In advlslng the public. Volunteers conlrfbuled approximately 8,277 (2023.. 8,504) hours of work to the seNic£ during the year. An extensive range of communication and consultative arrangements are Sn place to help ensure that employe8s ara kept fully Involved about dev8lopments within the organisalion.

Harrow Citizens Advice Burgaux Service Limited Report of the Trustees for the Yoar Ended 31 March 2024 STRUCTURE. GOVERNANCE AND MANAGEMENT GOING CONCERN The Iruslees are of the vlew that the charity 58 abl6 to continuo as a going concern. The trustees hava consider&d th6 possible threat to th8 company caused by the current economic conditions. Due to the financial strength of the charity and the ongoing commilmont and support of ils major funders it w511 be able to continue operaling for a period exceeding Iwelve months from the date of signing these financial stalDments, REFERENCE AND ADMINISTRATIVE DRTAILS Registered Company number 03090292 (England and Wales} Roglstsrèd Charlty numbar 1060926 Reglstered offlca 4 Gaylon Road Harrow HA12F Trustees Ms F A Logan {resiyned 11110120231 DJWood Ms P H Lalloo S Bose Spilka M J Hommlng Ms T J Chambers S D EzBkiel Company Secretary Ms T Nijjar Auditors Parker Cavendlsh Chartered Ac(x)unlants Reglstered Audltor 28 Church Road Slanmora Middlesax HA7 4XR Bankers HSBC 101- 103 Slalion Road Edgware Middlesex HA8 7JJ AUDITORS The auditors, Parker Cav8ndish, will be proposed for re-appointment at the forth¢oming Annual General Meeting. Report of the Iruslees approved by order of the board of trustees, as the Gompany directors. on 16 October 2024 and slgned on the board's behalf by: Ms T Niiiar- S&or&tary

Harrow Citizens Advice Bureaux ServiGe Llmltod Statement of Tru8ts08' Ré8ponslbllitlè8 for the Year Ended 31 March 2024 The trusl8es {whD are also th8 directors of Harrow Citizens Advice Bureaux Service Llmited for the purposes of Gompany 18w) 8re responsible for preparing Ihe Report of the Trustees and the financial stalemenls in accordance wilh applicable law and United Kingdom Accounting Standards {United Kingdorll Generally AcGepled AG¢ounting Practice) including Financial Reporting Slandard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland" Company law requires the trust88s lo prepare financlal statements for eaGh finandal year whlch glve a true and fair vlew of the slate of affairs of the charitable company and of the incomlng rèsources and appllcallon of resources, including th income and expendllure, of Ihe charllablo company for that perlod. In preparing Ihose financial statements, the trusteas are requlred lo select suitabla accounllng pollaes and thèn apply them conslslently,, observe the methods and prfnciples In the Charity SORP., make judgements and estimates that are reasonable and prudent., state whether applicable accounting standards have been followed, subject to any material departures dlsdosed and explained in the financial statements- prepare the financial statements on the going concern basis unless it is Inapproprfats to presume that the charitable (£Jmpany wlll ¢ont1nue in buslness. The trustees are responsible for keeping proper accounting records which disclose with roasonable ac¢ur8cy at any time the financial position of th6 charitable company and to 6nabl8 them to &nsure that the flnanclal statements comply wtth the Companies Acl 2006. They are also responsible for safeguardlng the 8sset8 of Ihe charitab18 company and hence for taklng reasonabl8 steps for the prevention and detection Df fraud and other Irregularitie8, In SD far as the trustees are awarg.. there is no ￿levant audil infomiation of which the charitable (x)mpany's auditors are unaware,. and the Iruslees have taken all steps Ihal they ought lo have taken to make themselves aware of any relevant audlt infonmation and lo eslablish that the auditors are aware of that information,

Report of the Independent Audltors to th• Mémbers of Harrow Cltlzans Advlc• Bureaux Servlce Limitod Oplnlon We have audited the financial statements of Harrow Citizens AdviG8 Bureaux Service Limited (thè 'charktable company,) for the year ended 31 March 2024 which comprise the Slalemenl of Flnanclal Acllvilies. the Balance Sheet, the Ca8h Flow Statement and notes lo the financial slalernents, Includlng a summary of significant a¢cnunllng policies. The financial reporting framework that has been applied In thelr preparation is applicabl& law and Unll8d Kingdom Accounting Standards (United Kingdom Generally Accepted A¢countlng Practice). includlng Fln8ncial Reporting Standard 102 'The Financial Rgportlng Standard appllcable in the UK and R6publlc of Ireland,. In our oplnlon the flnancial slatemenls.. glve a Irua and fair view of the slate of the charitsble wmpany's affairs as a131 Marth 2024 and of its incoming resourcgs and appllcallon of resources, including its income and expenditure, for the year then end8d', have been properly prepared in accordanco with United Kingdom Generally A¢cepted Accounting Practlce, Includlng Flnanclal Reporting Standard 102 'The Financlal Reportlng Standard applicable in th8 UK and Republlc of Ireland,; and have been prepared in accordanoe with the requlrements of the Companles Act 2006. Basis for opinion We conducted our audll In accordance with Internallonal Standards on Auditing (UK) {ISAs (UK)) and applicable law. Our responslbllities under those standards are further described in the Auditors, responsibilities for Ihe audit of the financial statements seclion of our report. We are Indep8ndent of the charitable company in accordance with the ethical requirements thal are relovanl to our audit of Ihe financial statements In Ihe UK. induding Ihe FRC'S Ethical Standard, and we havg fulfllled our olher ethical respon8ibilities in accordance with these requirements. We believe Ihat Ihe audit ovldence we have obtainèd is sufficlenl and appropriate to provide a basis for our opinion. Concluslons relating to going concern In auditing the financial statemenls, we have concluded that the truslees, use of the golny concern basis of accountlng In the preparalion of Ihe financial ststemenls is appropriate. Based on Ihe work we have performed, we have not Identifi8d any matérlal uncortalntles relating lo events or conditions that, individually or collectively, may cast slgniflcant doubt on tha charltable ￿)MpanY'S ability to continue as a going concern for a perlod of at least twelv8 months from when the financial statements are aulhorised for issue. Our responsibilitias and the wponslbilities Of the trustees with respecl lo going ￿ncern are described in the relevant sedions of this report. othor Informatlon The trustees 8r6 rosponsible for the other information. The olher information comprfses the Infomialion includod In the Annual Report, other than the financial statemenls and our Report of the Independenl Audltrjrs Ihereon. Our opinion on the financial slalemenls does not cover the other infomiation and, except to the extont othenNise explicitly ststed in our ￿pOrt, we do not express any fomi of assurance conclusion ther80n. In Connection with our audit of the financlal statements. our responsibility Is to read the other information and, IN doing so, consider whether the other Information is materially inconsistent wllh th8 financial statements or our knowledge obtained in the audit or otherwlse appears to be materially mlsslated. If w8 identify such material inconsistencies or apparent material misstatements, we are required lo determlne whether this gives rise to a material rnisstalement in the financial slalements Ihemselves. If. based on the work we have performed, we conclude that there is a material mlsslatement of this other information, we are required to report Ihat fact. We h8ve nothing lo report In this regard, Oplnlong on other mattars pmscrlb6d by the Companies Act 2006 In our opinion. bas￿ on the work undertaken in the course of the audit,. the informallon given in the Report of the Trustees for the flnanclal year for which th8 tlnandal statements ar6 prepar6d Is conslslent with the financial statements., and the Report of Ihe Trustees has been prepared in accordance with applicable legal requir8ments. Matters on which we are required to report by exceptlon In the light of the knowledge and understanding of the charitabl6 company and Its environment obtained In the fL)urs8 of the audit, we have not identified malerial mlsslalemenls in the Report of the Trustees. We have nothing to report In respect of the followlng matters where the Companiès Act 2006 requires us to report to you if, in our opinion: adequate ac(x)unllng records have not be8n kept or r6tums adaquale for our audit have not been received frorn branches not vlslled by us.. or the financial statements are not In agreement with the accounting records and returns. or certain disclosurgs of Irusloes. remuneration 8P8cified by law are not made., or we have not racelved all the information and explanalions we require for our audit.

Report of the Independent Auditor¥ to the Members of Harrow Citizens Advice Bureaux Service Limited Responslbllltles of trustees As explalned moro fully in the Statament of Truslges, Responsibilities. th8 trustees (who ar& also tho dlrectors of Ihe charttable company for the putPOS8S ot company lawl are rèsponsible for the preparation of the flnancla1 statements and for being 8alisfied that they give a true and fair vlew, and for such Internal control as the Iruslees determine is necessary to enable the preperation of financial statements Ihal are free from materia1 misstatemenl, whelher due lo fraud or error, In preparlng the financial Statements, the trustees are responsible for assessing the charitable company's abillly to conllnue as a golng concern, disclosing, as appllcable, matters related to going con¢em and uslng the going ￿nceM basis of accounting unless the trustees either intend lo liquidate the charitable company or lo ceese oporations, or have no realistic altèrnalive but to do so. Our responslbllltles for the audlt of the flnan¢ial statements Our objective5 are to obtain reasonable 8ssurance about whelher Ihe financial ststements as a whole are free from material misstatement, whether due to fraud or error, end lo Issue a Report of Ihe Independent Auditors that inGludes our oplnlon. Reasonable assurance Is a high level of assuranco, but is not a uarantee Ihat an audlt conducted In accordance with ISAS (UK) will always delecl a materlal mlsslatemont when11 exists. Mlsstatements can arise from fraud or error and are con8id8red material if, indlvidually or in the aggregate, they (X)uld reasonably b8 expected lo influèncé the economic decisions of users taken on the basi8 of these financial statements. The extent to which our procedures are capable of detecting Irwularllles, Including fraud is detsiled below.. Our approach to identifying and assessing the risks of material misstatement in respect of irregularities. incEuding fraud and non-compliance with laws and regulations, was as follows- the engagement partner ensured that the engagement team collectively had the approprlale (ompelence, capabllltles and skills to identrfy or re￿gnIse non-compllanGe wlth appllcable laws and regulatlons,, we Identlfled the laws and regulallons appllcabl8 to the company through dlscussions wllh the director8 and other man2g@ment, and from our commerclal knowlodga and exp6rianc6 of the company's actlvlttes and our prlor know18dge of the company'8 op8ration8', we focused on specific laws and regul8tions which we considered may have a direct material effect on the finan¢i81 statements or the operalions of the Gompany, including the Companies AGt 2006, Charities Act 2011, taxation legislation and data protection, anti-bribery, employment, and health and safely legislation., we assessed the extent of wmpliance with the laws and regulations identifled above through maklng enqulries of managernent and Inspe¢llng legal Cor￿pondence. and

Report of the Independent Audltors to the Members of Harrow Cltlzens Advlco Bur&aux Sèrvlce Llmltad Our respon8ibilitie8 for the audit of the financial 8tatements {continued) identified laws and regulations were rommuniGated within the audit leam wularly and the team remained alert lo instances of non-complian¢e throughout the audit. we assessed the susceptibility of the company's financial slalemenls to material misstatement, including oblalning an understandlng of how fraud mlght o¢¢ur, by: making 6nquirias of management as lo whare they consldered there was susceptibility to fraud. their knowledge of actual, suspected and a118ged fraud., and consSdering the internal controls In place lo mlllgate rlsks of fraud and non-compllance with laws and regulations, To address the rfsk of fraud through management bias and overrid& of controls, we: performed analytical procedures to identify any unusual or unexpected relalionship5- tested journal entries to identify unusual transactions- assessed whether Judgement5 and assurnplions made in determining the accountlng esllmates were Indicallve of potential blas., and investigated the ratlona18 behind signtficant or unusual transactions, In r85ponse to the risk of irrogularilles and non-compllanca wlth laws and ragulallons, we dgsigned procedures whlch Included, but were not Ilmlted to.. agr6è1ng financial stat&ment dlsclosurés to underlying supporting docum6ntation,' r68ding Ihe minut8s of meetings of those charged with governance., enquiring of m8n3gement as to actual and potential litigation and claims., and reviewing corresponden(t with HMRC, and 8ny other applicable correspondence, There are inherent limitations in our audit procedure5 described above. The more removed that laws and regulations are from financial Iransactions, the less likely it is that we would become aware of non-compliance. Auditing standards also Ilmlt the audll procedures requlred lo Identiry noD-¢ompllan¢e with laws and regulations to enqulry of the directors and other management and th8 inspection of regulatory and legal correspondenc8, if any. Material mlsstat6menls that artse du& to fraud can b8 hardor to dalact than those that arls& from error as they may invDlve deliberate concealment or ￿1]uSIOn. A further description of our responsibilities for the audit of the financial statements is located on the Financial ReE)Orting Council's website at www.frc.org.ukJauditorsresponsibilities. This doscriptlon forms p8rt of our Report of the Independent Audito￿.

Report of the Indopendent Audltors to the Members of Harrow Citizens Advice Bureaux Sgrvice Limited Use of our r¢port This report Is made solely to the charltable company's members. as a body, in accordanc& with Chap18r 3 of Part 16 of the Companies Ad 2006. Our audit work has been und8rtakèn so that wo might state lo the charitable company's members those matters we ar6 required to state to thom In an auditors, report and for no other purpos@. To the fullest extant permitted by law, we do not accept or assume responslbllity to anyone other than Ihe charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed. M Gazza (Senior Statutory AuditDr} for and on behalf of Parker Cavendish Chartered Accountants Regisl8red Audltor 28 Church Road Stanmore Middlesex HA7 4XR 16 October 2024

Harrow Cltlzens Advice Buroaux se￿¢6 Llmlted statement of Financial Activities for the Year Ended 31 March 2024 2024 Total fund8 2023 Total funds Unrestricted fund Restrlcted Notes INCOME AND ENDOWMENTS FROM Donations and legacies 36,566 36,566 17,338 Charltable activltios Government & public authority grants Cyther grants 275,935 98,593 275,935 474.091 409.193 66,754 375,498 Investment income 5,455 Total 416549 792 047 494 632 EXPENDITURE ON Charltable actlvitlès General Admlnlstrallon & Management 350,400 375 498 725 898 576.694 NET INCOMEI(EXPENDITURE) 66,14g 66,149 {82,062) RECONCILIATION OF FUNDS Total funds broLJghl fotward 506,411 506,411 588,473 TOTAL FUNDS CARRIED FORWARD 572,560 506411 The noles form part of these financlal stal&ment8

Harrow Citizens Advlce Bureaux Service Limited Balance Sheet 31 March 2024 2024 Total funds 2023 Total funds Unrestricted fund Reslricled Notes FIXED ASSETS Tangible assets 8,374 8.374 11.165 CURRENT ASSETS Debtors Cash at bank and in hand 12 94,790 529,271 5,460 100,250 529.271 24,157 538.474 624,061 5,460 629.521 562,631 CREDITORS Amounts falling due within one year 13 (59.8751 (5.460) {65.335) (67.3851 NET CURRENT ASSETS 564.185 564,185 495.246 TOTAL ASSETS LESS CURRENT LIABILITIES 572,559 572,560 506.411 NET ASSETS 572,559 572.560 506.411 FUNDS Unrestricted funds 14 572.560 506,411 TOTAL FUNDS 572,560 506,411 The financial statements were approved by the Board of Trustees and authorised for issue on 16 Octr)ber 2024 and were signed on its behaff by: I Spilka - Trustee D J Wood - Trustee The notes form part of these finanaal statements 10

Harrow Cltlzens Advl¢a Bur&aux Servicé Llmlted Cash Flow Statement for the Year Ended 31 March 2024 2024 2023 Notes Cash flows from operating a¢tlvltloS Cash generated from operatlons 14,658) 151,566) Nel cash used in operatlng advilies 14,6581 151,566} Cash flows from Investing activities Purchase of t8ngible fixed assets Interest r￿1Ved (4,832) 1,347 N81 cash provided byl{used In) investing acllvilies Change In ¢a8h and cash equivalents in the reporting period C8sh and cash equivalents atthe beginning of the reportlng perlod {9,203 1155,0511 538,474 693 525 Cash and cash equivalentg atthe end of the reporting period 529,271 538,474 The notes form part of these financial statements

Harrow Cltlzens Advlce Bureaux Servl¢o Limitod Notes to th& Cash Flow Statemont forthe Year Ended 31 March 2024 RECONCILIATION OF NET INCOMEIIEXPENDITUREI TO NET CASH FLOW FROM OPERATING ACTIVITIES 2024 2023 Net Incom81{expendltur&) for th8 réporttng p8rlod (as par the Statement of Flnanclal Actlvltles) Adjustments for: D6preclation chargas Interest received (Incroaseydeorease in debtors Decrease in creditors 66,149 182,062) 2,791 (5,455) {76,094) 3,722 (1,347) 44,843 116,722) Net ea8h usèd In operatlons 14,658) 151,566} ANALYSIS OF CHANGES IN NET FUNDS At 1.4.23 Cash flow At 31.3.24 Net cash Cash at bank and in hand 538,474 538,474 529 271 Total 538,474 9,203) 529,271 The nolas form part of those flnandal slalem&nts 12

Harrow Clt12ens Advlce Bureaux Servlc8 Limited Note8 to the Flnan¢lal Statements for the Year Ended 31 March 2024 ACCOUNTING POLICIES Basls of preparlng the flnanclal statomants The flnancial statements of Ihe charitable company, which is 8 public benefit entity under FRS 102, have been prepared in accordance with the Charitie8 SORP (FRS 102) 'Accounting and Reporting by Charities.. Statement of Recorrmended Practice applicable lo charities preparing their accounts in accordance with the Flnancial Reportino Standard applicable in the UK and RepubliG of Ireland {FRS 1021 (effective 1 January 2019}', Flnanclal Reporting Standard 102 'The Flnancial Reporting Standard appliceble in the UK and Rèpubllc of Ireland, and the Companies Act 2006. The financial statements have been prepared under the hlslorical cost convention. The prinGipal accountlng pollcies adopted in the preparallon of the flnancial slalemants ar& $61 out below and have remalned unchanged from the previous yèarlperfod, and also have been conslst8nlly applled within the same accounts. Incomln9 rosour¢•s Grants r8celv8ble (i} Grant8 Receivablè Grants made lo finance the activities of the bureau are credited to the In￿Me and expendllure account in the p8riod to which they relate. {ii) Bank Interest Bank interest is included in the income and expendlture account on r8ceipl. (ill} Other Income Sales of services are included in tha Income and expenditure account in the period to whiGh Ihey relate, Other Income, including donatlons, gifts and covenants ara included as they are received. (Iv) Glfts and Intangible Incom8 In addition to the above, the charily also receives help and support in Ihe form of voluntary assistance In advising the public. (v) Deferred Income Grants received in advance of the period Sn whlch th8 funded requiras the expendlture to be 8ppli8d will be refle¢led in deferred income within the balance sheet. Expenditure Llabilltles are recognlsed as expenditure as soon as there 18 a legal or conslruclive obligation comrllitting the charlly to that expendlture. it is probablè that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accnjals basis and has begn classifi8d under headlngs that aggregat8 all cost related lo the rategory, Where costs cannot bo directly atlribuled to parllcular headings they have boen allocaled to aGlivilies on a basis con5islenl wth the use of rèsources, Tanglble flxed a89ets Depreciation is provided at the following annual rates In order to wri18 off each assgt over Ils e8timaled usefijl lifa. Computer equipment 25% on reducing balance Taxation The charsty is exempt from corporation tax on ils charllablo actlvltles. Fund accountlng Unre9tricled funds can be used in ats¢ordan¢e with the chaiitablè objectives at the discretion of the trustoes. Restricted funds can only be used for particular restricted p￿￿oSeS wlthln th8 objects of the charity. Restrictions arise wh8n specifled by the donor or when funds are raised for particular restricted purposes. Further explanatlon of the natLfre and purpose of each fund is included in the notes to the finanGial statements. 13 continued,..

Harrow Citizèns Advlco Bureaux Servlce Llmlted Notss to the Financial Statements- Gontinued for the Year Ended 31 March 2024 ACCOUNTING POLICIES- continued Penslon costs and other post-retlrement beneflt$ The charltable company operales a defined contrfbulion pension scheme. Contrlbutions payable to the charitab16 company's ponslon schema are charged to the Slalement of Flnancial Aclivilie8 in the p8riod to which they r&late. Golng concern The trustees have no concerns regarding the charity's 8bilily to conlinue as a going COn￿rn. The trustees have considered the possible threat to the company caused by the current economi¢ conditlons and ar8 confident that due to the financial Elrength of the Gharily, and the ongoing commltment and support of Its major funders that it wlll be able lo ¢ontlnue operallng for a perlod exceeding twelve months from the date of signing th8$9 financial statements. DONATIONS AND LEGACIES 2024 2023 Donations 36,566 17,338 INVESTMENT INCOME 2024 2023 Deposit account inter881 5,455 INCOME FROM CHARITABLE ACTIVITIES 2024 2023 Government & publio authority grants Olher granls 275,935 474 091 409,193 475 947 CHARITABLE ACTIVITIES COSTS Support costs1888 note 6} General Adminlstration & Management 725,898 SUPPORT COSTS Governance costs Management Totals Genaral Admlnlstralion & Management 703,340 725,898 14 Continued..,

Harrow CStizens Advice Bureaux Service Limited Notes to the Finanoial Stat¢m¢nts- contlnued for the Year Ended 31 March 2024 NET INCOMEIIEXPENDITURE) Nat incomellexpendllurel 18 Staled after chargingl{crediling)'. 2024 2023 Auditors, remuneration Depre(aallon - ownad assets 6,360 3,480 3,722 TRUSTEES. REMUNERATION AND BENEFITS There were no tru5tees' remuneralion or other benefits for the year ended 31 March 2024 nor for the year ended 31 March 2023. Trustees, expenses There were no Irusl86s' expanses pald for the yéar ended 31 March 2024 nor for the year ended 31 March 2023. STAFF COSTS 2024 2023 Wages and salaries Social security costs Other pension costs 505.222 39,815 435,716 34,357 11,633 562,258 481.706 The average monthly number of employ@e8 during the year was as follow5.' 2024 20 2023 18 Managemanl and administration No employees rec6iv8d emolumenls in 8xces8 of £60,000. 10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestricted fund Total funds Reslrlcled INCOME AND ENDOWMENTS FROM Donation8 and legacie8 17,338 17,338 Charlt8ble activities Government & public authorlly grants Other grants 409,193 7.754 409,193 66,754 59,000 Investment in(L)me 1.347 1,347 Total 435,632 59,000 494,632 EXPENDITURE ON Charitabl8 actlvitiès General Admlnlslr8llon & Managemant 517,694 576,694 NET INCOMEI(EXPENDITURE 182,062) 182,062) RECONCILIATION OF FUNDS Total funds brought fO￿ard 588,473 588,473 15 continu￿...

Harrow Citizens Advice Bureaux Service Limited Note5 to the Flnanclal Statements - contlnued for the Year Ended 31 March 2024 10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES- contlnued Unrestricted fund Total funds Reslricled TOTAL FUNDS CARRIED FORWARD 506,411 506,411 11. TANGIBLE FIXED ASSETS Computer equipmenl COST Al 1 April 2023 and 31 March 2024 32.354 DEPRECIATION At 1 Aprll 2023 Charge for year 21,189 At 31 March 2024 23,980 NET BOOK VALUE At 31 March 2024 At 31 March 2023 11,165 12. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 Prepayments and accrued income 100 250 24,157 13. CREDITORS" AMOUNTS FALLING DUE WITHIN ONE YEAR 2024 2023 Soclal security and other taxes Pen8ion contributions other creditors Deferred income 10,870 2,633 34,430 17.402 9,836 2,354 10,404 44,791 65,335 67,385 14. MOVEMENT IN FLINDS Net movament In funds At 31.3.24 At 1.4.23 Unrestrlcted funds General fund 506,411 06,149 572,560 TOTAL FUNDS 506,411 572.560 16 contlnued...

Harrow Cltlzens Advlce Bureaux Servlce Llmlted Notès to the Flnancial Statements - continued for the Year Ended 31 March 2024 14. MOVEMENT IN FUNDS- contlnued Nel movement In funds. included in Ihe abov6 aro as follows: Incoming resources Resources expended Movement in funds Unregtrlcted funds General fund 416,549 (350,400) 66.149 Restrlcled funds Restricted reserye5 375,498 {375,498) TOTAL FUNDS 792 047 725.898 66,149 Comparatlvas for movomont In funds Net movement In funds Al 31.3.23 Al 1.4.22 Unrestricted funds General fund 588.473 (82,062) 506.411 TOTAL FUNDS 588,473 82,062} 506.411 Comparative nal movament In funds, Included In the above are as follows: Incoming re50ur Resources expended Movement in funds Unrestricted funds General fund 435,632 1517.6941 {82,062} Restricted funds Restricled reserves 59.000 {59,0001 TOTAL FUNDS 494.632 576,6941 82.062) Restrfcted R8serva8 There are no rastiictad funds In the current year or in the previous year. Unrestricted Reserves Included in unrestricted reserves are the following arnounls that have been designated by the dlro¢tors'. 4 months oporating expenses to meet unexpected evenls such as a signlflcanl loss of funding.. 2. £100,000 to cover in5ufficlent core funding so that the charfty can continue to maintain seNicas for which it does not have funding and also for posslble reduDdan￿eS in the avent of loslng core funding. 3. £100,000 for essential expenditure, for example IT and prémises, needed to maintain opérating capacity. 17 continued..,

Harrow Citizen8 Advice Bureaux Service Limited Notes to the Flnan¢lal Statements - continued forthe Year Ended 31 March 2024 15. RELATED PARTY DISCLOSURES There were no related p8riy transactions for the year ended 31 March 2024, 18

Harrow Citizons Advice Bureaux Servlce LTrriited Detsiled Statement of Flnanclal Actlvltios for the Year Endod 31 March 2024 2024 2023 INCOME AND ENDOWMENTS Donatlon8 and legacies Donatlons 36,566 17,338 Invegtment income Deposit accounÉ Interest 5,455 1,347 Charitable actlvltlgs Government & public aulhority gran18 Other grants 275,935 474,091 409.193 66,754 750,026 475,947 Total Incomlng rèsources 792,047 494,632 EXPENDITURE Support C05ts Management Wages Social securily Penslons R8nt & rates Insurance 505,222 39,815 17,221 41,347 2,862 435.716 34,357 11,633 15,265 2,362 L 11 Telaphone Postage and st81ionery Subscriptions Sundries Computer and sofiware Repairs & renewa15 Travel & staff trainlng Depreciation of tanglble and heritage assets 12,898 3,570 8,933 34,499 5,652 24,139 4.391 2,791 12,134 1,784 7,761 15,126 13,825 1,473 2,582 3,722 703,340 557,740 Govemance costs Auditors, remuneration AGcounlancy and legal fees 6.360 16.198 3,480 22.558 Total resourcas expendèd 725,898 576,694 Net Inoomellexpendlture) 82,062) This page does not forffl part of the statutory finan¢lal statements 19