CENTRE FOR EFFECTIVE DISPUTE RESOLUTION LIMITED
(A charitable company limited by guarantee)
ANNUAL REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Registered Company Number:
2422813
Registered Charity Number:
1060369

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 202S
CONTENTS
Strategic Report
Reference and administrative details...............-........................
Aims a nd objectives.......................................
Achievements and performance......
Plans for 2025/26 and beyond....
Review of financial performance................-...-..
Trustees. Report
Structure, governance and management....................-.................
Directors, a nd trustees, responsibilities....
10
Financial Statements
Independent auditors. report....-........................
Consolidated statement of financial activities..........-.-.....-.
Consolidated arbd parent balance sheets...
18
Con501idated cash flow statement..
Notes to the financial statements...........................
.20

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Reference and Administrative Details
DIRECTORS and TRUSTEES:
Trustee
Sirjulian Smith
Christopher Collie
Tony Coveney
Joanna Day
Jamie Drummond Smith
Elodie Loing
Joanna Page
James South
David Storey
Hannah Tumpel
Kyle Williams
Date Appointed
Date Resigned
12 December 2024 19 August 2025
19 September 2024 20 August 2025
19 September 2024
19 September 2024
24 September 2025
19 September 2024
SECRETARY..
Douglas O'Neill
Graham Ma5sie
24 September 2025
19 September 2025
SENIOR EXECUTIVES:
Senior Executive
James South Chief Executive
Eileen Carroll KC (Hon)
Karl Mackie CBE
Graham Massie
John Munton Managing Director 19 September 2025
Andy Rogers
Susanne Schuler
Date Appointed
Date Resigned
26 September 2025
31 March 2025
30 September 2025
David Storey
Hannah Tumpel
Kyle Williams
REGISTERED OFFICE:
100 St Paul's Churchyard London EC4M 8BU
COMPANY NUMBEFL. 2422813
CHARITY NUMBER:
1060369
BANKERS".
Barclays Bank PLC, Atlas House. 1-7 King StreeL London, EC2V 8AU
HSBC Bank PLC, 60 Queen Victoria Street London EC4N 4TR
AUDITORS..
Moore Kingston Smith LLP, 9 Appold Street, London EC2A 2AP

CENTRE FOR EFFECTIVE DISPUTE RESOLWION
ANNUAL REPORT AND FINANCIAL STATEMETrrfs FOR THE YEAR ENDED 31 MARCH 2025
Aim5 and Objectives
Centre for Effective Dispute Resolution ("CEDR") is a UK registered charity that 15 committed to
improving the way organisations prevent manage and resolve conflict deadlock.
The objects for which the company is established are to promote, for the benefit of the public
in the United Kingdom. Europe and throughout the World. the use of conciliation, mediation,
adjudication and other methods and procedures for resolving disputes between individuals
and/or organisations where this will avoid or reduce the need for, and thereby relieve the social
and economic costs of. litigation and equivalent procedures ("Alternative Dispute Resolution~
or ~ADR").
The strategies we employ to achieve CEDR'S objectives are:
1. providing a distinct and independent voice which offers innovative and creative
practical leadership in the field of conflict management in relation particularly to justice
systems and to organisations.
2. providing an information and advisory service to our members, expert5 and legal
representatives in the field, and others.
operating as an independent third party at all dispute levels from global conflict, major
business transactions and organisational politlC5, through to court-annexed schemes
and cases of individual consumer complaint and disagreement.
running conflict traini ng programme5 and consultancy projects to teach participants to
use mediation skills. effective communication and conflict management techniques in
thei r worki ng and personal lives.
Better conflict£ better outcomes. better world
Our vision is that better conflicts result in better outcome5 leading to a better world. Our
m ission is to provide society with skills and solutions for effective dialogue and to bring about
sustainable change. All our work is underpinned by our values of Humanity, Independence,
Tenacity and Transformation.
CEDR were the original disruptors before disruptors had their name, being the leading
campaigner for the development of alternative methods of resolving disputes both in the UK
and internationally. We have been instrumental in assisting organisations and government to
develop their own conflict management and dispute resolution strategies,. and we have lobbied
vigorously to raise the awareness of mediation and related skills training. We continue to
honour that legacy. charting our own path as the modern face of mediation and conflict
resolution.
As a social enterprise, our dispute resolution. training and consultancy services are integ ral to
our overall mission. These activities are conducted through wholly owned subsidiaries, CEDR
Services Limited and Independent Sector Complaints Adjudication Service Limited. All of the
taxable profits of the subsidiaries are donated by way of Gift Aid to CEDR in order to provide
funding for our charitable work alongside subscriptions from our members.

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Achievements and Performance
How our artivities deliver publtc benefit
In shaping our objectNes for the year and planning our activities, the trustees have considered
the Charity Commission's guidance on public benefit.
I n setting the level of fees. charges and concessions. the organisation gives careful
consideration to the accessibility of its services to those on low incomes. We are mindful of the
need to deliver services direct to the publio and we therefore continue to expand our range of
lower value schemes in targeted sectors. Our low-cosL quality-controlled mediation service
continues to be well used,. the majority of our consumer Se￿ICe5 are free of charge to
complainants-, and we offer free targeted programmes for individuals and groups where we
believe that those working and living around them will benefit from their new skills.
In addition to offering low-cost seNices that are accessible, we regard these services as also
delivering public benefit in that they can assist in cutti ng the cost of conflict, in other words
relieving individuals, businesses and society of the expensive and damaging consequences,
both personal and financial. of badly handled adversarial conflict. Our training has a similar
objective which we aim to achieve by upskilling individuals and organi5ations so that they can
either manage their own conflicts more effectively or assist others to do so.
Our Impact Report, available at https"./1￿￿w.cedr.C0M/f0undation/our-IMpacv presents our
impact across two broad categories: financial and social.-
Financial benefits can most obviously be identified by looking at the direct costs that
individuals and organi5ations are able to save by using one of our service5, or
approaches, rather than proceeding to litigation or unresolved conflict.
This analysis can be expanded to look at the wider financial benefits that these users
might realise by, for example, being able to prevent future conflict through better
understanding the root cause of their conflict so as to learn lessons for later. There are
also financial savings regarding the benefits to individua15 and society of allowing their
conflicts to be handled outside traditional methods such as the court process.
Social impact is primarily concerned with the non-monetary benefits that people have
through being in contact with CEDR or. less directly. through the influence that our
work has had.
Each year. CEDR works directly with thousands of individuals and organisations in dispute to
help them resolve their disputes:
20.000 people resolved their disputes with CEDFL and overall, we handled disputes
worth more than £500 million in total (excluding the impact of some exceptionally high
value matters).
Over 200 young professionals received free skills training.
o We trained around 1,000 individuals in mediation, negotiation and conflict
management skills.
Overall, 72% of the people we train report that they have learnt skills to use within their
organisation.

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Achievements and Per*ormance
We estimate that consumers saved approximately £1.5 million in court fee5 by using
our services rather than going to court.
There were also savings for society in that by removing these smaller cases from the
system, our work saved at least 700 judicial days that would have been required to
process those cases leading to a saving of some £1.9 million in court running costs.
The value delivered by mediation was last quantified in the eleventh iteration of our Mediation
Audit, published in August 2025. This reported that approximately £30 billion of commercial
claims are mediated annually. and that, through mediation. British business saves around £8
billion each year. The Audit reports that the average time spent by a mediator on each case
was just 15 hours, but nevertheless. in spite of the relatively short involvement by a mediator,
87% of mediations achieved settlement of the dispute either on the day or shortly thereafter,
as reported in the CEDR Mediation Audit 2025.
Highlights of the year
Good progress continues to be made across all areas of our business. Our traditional activities
of providing mediators for commercial dispute5. addressing consumer complaints against large
businesses, and training professionals in mediation. negotiation and conflict resolution skills all
continue to thrive.
Beyond this core worl we are increasingly coming to realise that the people, process and
negotiation skills of mediators can be deployed into much broader social conflict
engagements, to help society have its diff icult conversations more productively. Our work in
this area has led us to articulate more clearly that our strategy is not only to continue to offer
dispute resolution services and training but to redouble our focus on bringi ng better conflict
engagement expertise to assist organisations and individuals with all aspects of social friction.
Sometimes this means working in a consultancy fashion. designing and assisting in the
implementation of new approaches to dialogue, whilst on other occasion5 a mediation-based
approach is deployed but in a more nuanced model than the standard single-day approach
which has become commonplace.
A particular highlight of how our mediation expertise can be deployed in other contexts was
our collaboration with Sanofi, a biopharma company that operates in more than 100 countries
rolrnd the world with over 90,000 employees, to develop and embed a truly people-centred
Ombuds programme as part of their global strategy on enhancing organisational justice and
speak up culture. A detailed case study of this project can be viewed here.
Other successes this year have included the establishment of tailored schemes for a number of
corporates operating online marketplaces where business users sell their goods or seNices to
end users.
We are also pleased to report that, following a competitive retender process, we have recently
received confirmation that NHS Resolution have awarded us a new four-year contract to
mediate disputes arising from personal injury and clinical negligence incidents and claims. The
goal of the service is to support patients. claimants. families and NHS staff in working towards
the resolution of incidents and legal claims without the need. expense and potential emotional
distress of going to court, and CEDR is proud to have worKed with NHS Resolution for nearly
10 years, during which time over 2,100 claims made against NHS organisations have been
mediated.

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Achievements and Performance
Other important areas of activity this year included continuing our Skills for Life Programme for
a further cohort of 150 students and young people recruited by the Ukrainian Mediation
Centre. This year we also delivered the programme to the Girls Hurnan Rights Hub as well as
speaking on conflict resolution at their 2024 Festival.
User education is an important part of our work. This year, we continued our emphasis on
offering training to organisations who subscribe to our dispute services- in effect providing
them with additional skills and knowledge 50 that they are better able to resolve customer
complaints at the first instance rather than needing to have recourse to our services.
Our long-standing organisation and sponsorship of the National Negotiation Competition for
Law Students continued, with some 70 teams participating in the England and Wales
competition. As well as running the event we provided additional training for all of the national
finalist teams and then coached the English and Welsh teams at the 2024 international
championship in Manaus, Brazil. We were also honoured to host the international finals in
London in July 2025.
Internationally, CEDR is a supporter of several international organisations including the
International Med iation Institute. We regularly host judicial and governmental delegations from
around the world and we also ran an extensive programme of international training course5'.
including our mediator skills and accreditation courses in Dublin, Paris, Oman and Hong Kong.,
I nvestor-state mediation training for specialists in that field.- and an International Accreditation
Programme for experienced mediators seeking to enhance and extend their international
practice and to achieve CEDR-Accredited status.
CEDR is proud to acknowledge the sUPPOrt and commitment of our trustees, staff, mediators,
adjudicators and faculty members, all of whom play an important part in supporting our
mission to promote better conflict resolution. We were particularly pleased that some of our
key people were honoured at the National Mediation Awards 2024..
Felicity Steadman, head of OLFr training faculty and member of our mediator panel was
winner of the Workplace Mediator of the Year award.
Frederick Way, also a member of our mediator panel and training faculty, was winner
of the Civil/Commercial Mediator of the Year award.
Tony Allen, former CEDR director and panel member, was recipient for the Significant
Achievement Award.
One particular sadness this past year wa5 the passing of Michelle Sadio, a much-loved member
of our Complaints Redress team, in horrific circumstances. A consummate professional known
for her unfailing kindness, she was a natural leader, who took the time to nurture relationships
with everyone she interacted with, and she had a positive impact on her colleagues over two
decades. Her loss has left a significant void for us all both personally and professionally.
Finally, it is appropriate to record that. over the past year, a number of our original group of
senior executives, including Karl Mackie, Eileen Carroll, Graham Massie and Andy Grossman
have stepped away from their leadership roles although remain associated with CEDR as
mediation practitioners. We are gratefu I for their considerable contributions over the past thirty
years, but we now have in place a new executive team to take CEDR forward into its next phase
of growth.

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Plans for 2025126 and beyond
The directors recognise the importance of restoring financial equilibrium to the organisation
after a number of years of trading losses.
Following the Court of Appeal's decision in the Churchill case and subsequent action from the
UK Ministry of Justice, we anticipate that the coming years will see a significa nt upturn in public
awareness and, therefore, the number of cases coming to mediation. As these will initially be
lower value matters, a high level of efficiency will be required to service them economically
and, to that end, we are continuing with our strategy of developing a more extensive client-
facing case management platform. Alongside the related changes in our working procedure5,
we plan also to increase our levels of client engagement both to improve our overall client
service and to seek out more of the complex. and usually higher value, a55ignments where we
have particular expertise to offer.
We are also midway through a project to increase the level of automation and efficiency within
our open training programmes. again with the dual objectives of enhancing client se￿iCe whilst
also freeing up staff time that can be redeployed to more client engagement and business
development activities.
Consistent with our emerging strategy of broadening our focus beyond individual mediation
and training assignments and towards situations in which we can deploy our broader conflict
engagement expertise, we have reoriented our sales and marketing approaches away from
those individual service sales in favour of more campaign-based work in which we identify key
conflict-related issues within society and offer thought leadership on the pitfalls and
opportunities that aiise. The first such campai9n, launched in April 2024, deals with the
question of how organisations can meet the challenge and opportunities presented by
increased Employee Activism on issues both within and outside the workplace. These
campaigns are also important in that they provide a vehicle to extend our marketing reach
beyond our traditional litigation lawyer audience so that we can engage directly with
organisational clients.
Within our Foundation worl our thought leadership. innovation and outreach workstreams will
continue, with particular emphasis on promoting more Diversity and Inclusion within the
mediation profession and in our work with young people. We will continue to work with the
government and judiciary to support the development of mediation within the civil justice
system in England and Wales,- we will continue our series of educational masterclasses,. and we
will further develop our Home for Mediation, Skills for Life and International Negotiation
Competition programmes.

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Review of Financial Performance
These financial ststements report that total income fell by 21.8% to £7,959,000 (2024-.
£10.184,000) primarily because of the decline in revenues from our work with the British
Banking Resolution SeNice (BBRS). The BBRS was launched in 2021 to resolve disputes between
eligible small and medium sized businesses and seven of the major lending banks, and CEDR'S
work in supporting its design and operations has been very effective in both financial and
operational terms. Ultimately, however, the BBRS Board decided to close down the operation
because the number of registrations that campaigners expected to See at the setup of the
88RS never materialised.
Largely reflecting this reduced activity and the related reduction in our personnel headcount,
expenditure fell by 16.4% to £8,619.000 (2024= £10.310.000).
The consolidated balance sheet shows that our overall position continues to be sound,
including cash and bank balances of £1.530.000 (2024- £2,198,000) and total reserves of
£2,038,000 (2024: £2,748,000).
Reserwes policy
In their consideration of what would be the approprtate level of reserves to be held by the
company, the directors have set a policy which requires (a) that rese￿eS be maintained at a
level which ensures that core activities could continue during a period of unforeseen difficu Ity,.
and (b) that a proportion of reserves be maintained in a readily realisable form. The directors
consider that the level of free reserves be maintained at a range equal to between £407k-
£1,221 k (which equates to a maximum of 3 months operating expenditure).
Our overall reserve position has decreased by £701.000 as a result of the net deficit for the
year, and our free rese￿eS have fallen to £684.OlX) (2023: £1,312,000).
This calculation recognises thaL included within total ￿ServeS, £330,000 (2024: £289,000} has
arisen from our involvement in ISCAS and has been designated specifically for use in
ftjrtherance of our charitable objectives within the independent healthcare sector.
The trustees have considered the organisation's commitments, planned activity levels and the
risks associated with each stream of income and expenditure being different from that
budgeted, and have concluded that setting the level of free reserves at a maximum of 3
months operating expenditure is adequate and not excessive but that steps should
nevertheless be taken to increase their level so as to provide for further financial resilience.

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Structure. Governance and Management
The company was incorporated by guarantee on 14 September 1989. It has no Share capital
and is a registered charity. The liability of each member of the company in the event of its
winding up is limited to £1 per member. At 31 March 2025. the company had 11 members.
The governing document IS the Memorandum and Articles of Association of the company, and
members of the Board of Trustees are the director5 of the company. Following completion of
an extensive governance review, undertaken with the assistance of the cornpany's lawyers, and
after obtaining the approval of the Charity Commission, revisions to the company's objects
clause and the adoption of updated Articles of Association were approved by the members at
an Annual General Meeting held on 30 March 2023.
Both of the compan(s wholly owned trading Subsidiaries. CEDR Services Limited and
Independent Sector Complaints Adjudication Service Limited, have separate Boards of
Directors the majority of whom are not Trustees of the company.
Trustees
In accordance with the Articles of Association trustees are elected by the members in General
Meeting., in addition, the trustees may co-opt additional Board members eFther to fill vacancies
or to add to their numbers.
When seeking new members, the trustees try to attract members Wlth relevant skills and
experience whilst ensuring that there is appropriate diversity amongst their number in terms
both of profession31 background and representation from each of the various stakeholder
groups with which CEDR engages (these include mediators. the legal profession, business and
the public sector). Because of their professional background, new trustees generally already
have a working knowledge or experience of the ADR field, but they all undertake an induction
process based largely on briefings by senior executives- additional training is available where
appropriate. This process also includes regular updates on charity sector matters based on
Charity Commission guidance and professional advisers. briefing materials.
The trustees of the company who served during the year and as at 31 March 2025 are listed on
page l above. The Board currently consists of 7 trustees, all of whom, with the exception of our
Chief Executive, James South (resigned 26th September 2025), are non-executive and receive no
remuneration for thei r services as trustees.
During the year ended 31 March 2025, the Board met on a quarterly basis to review
a ppropriate strategic, operational, and financial matters. The Board has established Finance.
Audit and Risk, Nominations and Remuneration Comrnittees. The member5 of these
committees are non-executive trustees of the company.
The Board ensures that it complies with the principles and recoTnmendations set out in the
updated Charity Governance Code which it regards as setting a benchmark for the high
standards of governance that it intends to maintain within CEDR.
Management
The Board supeNises the executive management of CEDII whilst day-to-day management of
the company's affairs is conducted by the Senior Executives of the company, who are listed on
page 1 above.

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Structure. Governance and Management
Remuneration policy
CEDR is committed to ensuring that we pay our staff fairly and in a way which ensures we
attract and retain the right skills to have the greatest impact in delivering our objectives.
CEDR is ambitious for our field and ai ms at leadership in the sector. We believe i n recruiting
high-calibre people to represent our interests and to deliver the highest quality professiona I
service5 and thought leadership on which our reputation is built. We also believe in rewarding
staff fairly for the jobs that they do and fostering a positive working environment, and we
believe our salaries and our terms and conditions reflect this.
People are employed at CEDR on the basis of the specific skills that they bring to their
pa rticular role. For us to run succe55fully, a large range of skills and discipl ines are required, and
we need to pay appropriately to ensure that we can recruit people with the right skills. We also
need to retain them in a competitive market where, particularfy in relation to our service
del ivery, their skil Is are readily transferable to other organisations, particularly in the
commercial sector. CEDR firTnly believes in trying to retain staff for the long term, developing
them and benefiting from their growing krlowledge and expertise. This is in preference to the
disruption and expense of recruitment, especially as many staff have detailed knowledge that is
unique to them in the organisation and could not be quickly replaced. Our staff pay scales are
set with this in mi nd taking into account factors includi ng inflation and CEDR'S financial
position. Further details of employee remuneration are set out in note 6 to the financial
statements.
Remuneration for the senior executive team is set and reviewed annually by the Remuneration
Committee, a sub-committee of the Board. CEDR'S unique position means that the senioi
management team require a breadth and depth of professional expert15e that requires drawing
from the best senior-level and practitioner talent in a competitive market. They need to be able
to command the respect of our stakeholders and clients through their experience and their
credibility. At the same time. we seek to keep salary costs under control.
All other staff salaries are set by the senior executive team within the context of the overall
policy approved by the Remuneration Committee. Salaries are arranged in organisation-wide
pay bands, using comparison5 With organisations of our size in London.
Each year, the senior executives participate in performance appraisal as part of the same
feedback and appraisal scheme operated for all CEDR staff. This includes seeking input from
directors, colleag ues and external contacts.

CENTRE FOR EFFECTIVE DispufE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Structure. Governance and Management
Rlsk management
The trustees have a risk management strategy that comprises:
an annual review of the risks that the company may face.
the establishment of systems and procedures to manage those risks", and
the implementation of procedures designed to minimise any potential impact on the
company should any of those risks materialise.
This work has identified that financial sustainability is the major financial risk for the company.
The major proportion of its revenues is derived by way of fees for service provision earned by
its trading subsidiary, CEDR Services Limited. These are largely dependent upon the continued
engagement, reputation and performance of its key professional staff as well as on overall
market demand for dispute resolution and training service5.
Management of this trading risk is an integral part of the Board's oversight of CEDR'S affairs.
The activities of the company are reviewed by the trustees following their consideration of a
rolling strategic perspective. The business plan is updated annually by the senior executives
and is presented for review by the 8oard at its March meeting each year along with risk
registers. The trustees monitor progre55 against the objectives set out in the plan at each Board
meeting, by reference to monthly management accounts and reports from the senior
executives on specific operational matters. This includes regular consideration of staff
development and retention issues.
Attention has also been focu55ed on non-financial risks arising from loss of our
communications and l.T. facilities as a result of catastrophic disaster, terrorist incident or other
inf rastructure failure. Loss of such facilities could cause a serious interruption of the company's
trading operations, and the senior executives have, therefore, developed comprehensive
contingency procedures that would enable an orderly and swift return to operations in the
event of a disaster.
Investment power5
Under the Memorandum and Articles of Association. the company has the power to invest
funds by any lawful means except permanent trading activities undertaken otherwise than in
direct furtherance of the objects of the company.
In exercising such powers, the Trustees have decided that the company's funds should largely
be retained in liquid assets such as bank current and deposit accounts. Accordingly, the only
investment currently held is the shareholding in International Dispute Resolution Centre
Limited (IDRC) which was acquired in June 21)J5 upon the company moving its offices into the
IDRC facility and developing a closer working relationship with that organisation, which
provides hearing rooms and support services for dispute resolution (see note 6).
io

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Statement of Trustees. Responsibilitie5
The directors and trustees are responsible for preparing the financial statements in accordance
with applicable law and United Kingdom Accounting Standards (United Kingdom Generally
Accepted Accounting Practice).
Company law and law applicable to charities in England and Wales requires the directors and
trustees to prepare financial statements for each financial year which give a true and fair view
of the state of affairs of the group and company and of the group's incoming resources and
application of resources, including its income and expenditure, for that period.
In preparing those financial statements. the directors and trustees are required to..
select suitabSe accounting policies and then apply them con515tently.
observe the methods and principles in the Charities SORP.
makejudgements and estimates that are reasonable and prudent.
state whether applicable UK Accounting Stsnd3rd5 have been followed, subject to any
material departures disclosed and explained in the financial statements.
prepare the financial ststements on the going concern basis unless it is inappropriate
to presume that the company will continue in busines5.
The directors and trustees are responsible for keeping proper accounting records which
disclose with reasonable accuracy at any time the financial position of the company and to
enable them to ensure that the financial statements comply with the Companies Ad 2006. They
are also responsible for safeguarding the assets of the company and hence for taking
reasonable steps for the prevention and detection of fraud and other irregularities.
In so far as the directors and trustees are aware there is no relevant audit information of which
the company's auditors are unaware,. and the directors and trustees have taken all steps that
they ought to have taken to make themselves aware of any relevant audit information and to
establish that the auditors are aware of that information.
On behalf
he Board
Jamie Drummond Smith
Chair of Trustees
05 ￿ ov¢mb4r 2025
li

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Independent Auditors. Report to the Members of
Centre tor Effective Dispute Resolution Llmited
Oplnlon
We have audited the financial statements of Centre for Effective Di5PUte Resolution Limited (the 'parent
charitable company.) and its 5ubsidianes (the 'group'l for the year ended 31 March 2025 which cornprise
the Group Statement of Financial Actmties. the Group Summary Income and Expenditure Accounc the
GrDUP and Parent Charitable Company Balance Sheets. the Group Cash Flow Statement and notes to the
financial statements, including significant accounting policies. The financial reporting framework that has
been applied in their preparation is applicable law and United Kingdom Accounting Standards, including
Financial Reporting Standard 102 The Financi31 Reporting Standard applicable in the UK and Republic of
Ireland (United Kingdom Generally Accepted Accounting Practice).
In our opinion the financial statements-.
give a true and fair view of the state of the group's and the parent charitable company's affairs
a5 at 31 March 2025 and of the group's incoming resources and application of resources,
including its income and expenditure. for the year then ended;
have been properly prepared in accordance with United Kingdom Generally Accepted
Accounting Practice,. and
have been prepared in accordance with the requirements of the Companie5 Act 2006.
Basis for opinion
We conducted our audit in accordance with International Standards on Avditing IUKI (1SAs{UKII and
applicable law. Our responsibilities Under those standards are further described in the Auditor's
Responsibilities for the audit of the financial statements section of our report. We are independent of the
charitable company in accordance with the ethical requirements that are ￿levant to our audit of the
financial statements in the UK. including the FRC'S Ethical Standard. and we have fulfilled our other ethical
responsibilities in accordance with these requirements. We believe that the audit evidence we have
obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusion5 relating to going concern
In auditing the financial statements. we have concluded that the trustees. use of the going concern basis
of accounting in the preparation of the financial statement5 is appropriate.
Based on the work we have performed. we have not identified any material uncertainties relating to
event5 or conditions that. individually or collectively, may cast significant doubt on the group's and parent
charitable company'5 ability to continue as a going concern for a period of at least twelve months from
when the financial statements are authorised for issue.
our responsibilities and the responsibilities of the trustees with respect to going concem are described in
the relevant settions of thi5 report.
12

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Independent Auditors, Report to the Members of
Centre for Effective Di5PUte Resolution Limited
Other information
The other information comprises the information included in the annual repo¢ other than the financial
statements and our auditor's report thereon. The trustees are responsible for the other information
contained in the annual report. Our opinion on the financial statements doe5 r)ot cover the other
information and, except to the extent othejwise explicitly stated in our report, we do not express any form
of assurance conclusion thereon.
Our responsibility is to read the other information and. in doing so. consider whether the other
information is materially inconsistent with the financial statements or our knowledge obtained in the
course of the audit or otherwise appears to be materially mi55tated. If we identify such material
inconsistencies or apparent material misstatements, we are requiied to determine whether there is
material misstatement in the financial staternents themselves. If. based on the work we have performed,
we conclude that there is a material misstatement of this other information. we are required to report that
fact.
We have nothing to report in this regard.
opinions on other matters prescribed by the Ccmnpanies Act 2006
In our opinion, based on the work undertaken in the course of the audit-
the information gwen in the strategic report and the trustees. annual report for the financial year
for which the financial statements are piepared is consistent with the financial 5tatements,- and
the strategic report and the trustees. annual report have been prepared in accordance with
applicable legal requirements.
Matter5 on which we are required to report by exceptlon
In the light of the knowledge and understanding of the group and parent charitable company and their
environment obtained in the course of the audiL we have not identified material misstatements irb the
strategic report or the trustees. annual report.
We have nothing to report in respect of the following matters where the Companies Act 2006 requires us
to report to you if, in our opinion..
the parent charitable company has not kept adequate and sufficient accounting records, or
returns adequate for our audit have not been received from branches not visited by us; or
the parent charitable company's financial Statements are not in agreement with the accounting
records and retuins., or
certain disclosures of trustees. remuneration specified by law are not made,- or
we have not received all the information and explanations we require for our audit.
13

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Independent Auditors. Report to the Members of
Centre for Effective Dispute Resolution Limited
Re5pon5ibilities of tn15tees
As explained more fully in the trustees. responsibilities statement set out on page 11. the trustees (who
are also the directors of the charitable company for the purposes of company law) are responsible for the
preparation of the financial 5tstements and for being satisfied that they give a true and fair view, and for
such internal control as the trustees determine 15 necessary to enable the preparation of financial
statements that are free from material misstatement, whether due to fraud or error.
In preparin9 the financial statements. the trustees are responsible for assessing the group and parent
charitable companys ability to continue as a going concern. disc105ing, as applicable. matters related to
going concern and using the going concem basis of accounting unless the trustees either intend to
liquidate the group or parent charitable company or to cease operations. or have no realistic alternative
but to do so.
Auditor's responsibilities for the audit of the financial ststements
Our objectives are to obtain ￿2$Onable assurance about whether the financial statements as a whole are
free from material misstatement, whether due to fraud or error, and to issue an auditorfs report that
includes our opinion. Reasonable assurance is o high level of assurance. but is not a guarantee that an
audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists_
Mi55tatements can arise from fraud or error and are considered material if, individually or in aggregate.
they could reasonably be expected to influence the economic decisions of users taken on the basis of
these financial statements_
As part of an audit in accordance with ISAS {UK) we exercise professional judgement and maintain
professional scepticism throughout the audit. We also-
Identify and assess the risk5 of material misstatement of the financial statements, whether due to
fraud or error. design and perform audit procedures responsive to those risk5. and obtain audit
evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not
detecting a mateiial misstatement resulting from fraud is higher than for one resulting from
e￿Or. as fraud may involve collusion, forgery, intentional omissions. misrepresentations. or the
override of internal control.
Obtain an understanding of internal control relevant to the audit in order to design audit
procedures that are appropriate in the circumstances, but not foi the purposes of expressing an
opinion orTr the effediveness of the group and parent charitable company's internal control.
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting
estimates and related disc105ures made by the trustees.
Conclude on the appropriateness of the trustees. use of the going concern basis of accounting
and, based on the audit evidence obtained. whether a material uncertainty exists related to
events or conditions that may cast significant doubt on the group and parent charitable
company's ability to continue as 3 going concern. If we conclude that a material uncertainty
exists, we are required to draw attention in our auditorfs report to the related disclosures in the
financial statements or. if such disclosures are inadequate, to modify our opinion. Our
conclusions are based on the audit evidence obtained up to the date of our auditor's report.
However, future events or conditions may cause the groLFP or parent charitable company to
cease to continue as a going concern.
14

CENTRE FOR EFFECTIVE DISPUTE RESOLiJfioN
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Independent Auditors. Report to the Members of
Centre for Effective Di5PUte Re501ution Limited
Evaluate the overall presentation. strurture and content of the financial statements, including the
disclosures. and whether the financial statements represent the underlying transactioris and
events in a manner that achieves fair presentation.
Obtain sufficient appropriate audit evidence regarding the financial infomiation of the entitie5 or
business acttvities within the group to express an opinion on the consolidated financial
statements. We are responsible for the direction, supeNision and performance of the group
audit. We remain solely responsible for our audit report.
We communicate with those charged with governance regarding among other matters, the planned
scope and timing of the audit and significant audit findings, including any significant deficiencies in
internal control that we identify during our audit.
Explanation a5 to what extent the audit was considered capable of detecting irregularities.
including fraud
Iiregularities, including fraud. are instances of non-compliance with laws and regulations. We design
procedures in line with our responsibilities, outlined above, to detect material mi55tatements in respect of
irregularities, including fraud. The extent to which our procedu￿ are cap3ble of deterting irregularitie5,
including fraud is detailed below.
The objectives of our audit in respect of fraud, are- to identify and assess the risks of material
misstaternent of the financial statements due to fraud.- to obtain sufficient appropriate audit evidence
regarding the a55es5ed risks of material misstatement due to fraud, through designing and implementing
appropriate responses to those assessed risks,- and to respond appropriately to instances of fraud or
Suspected fraud identified during ihe audit. However. the primary responsibility for the prevention and
detection of fraud rest5 With both management and those charged with govemance of the charitable
company.
Our approach was as follows-
We obtained an understanding of the legal and regulatory requirernents applicable to the
charitable company and considered that the most significant are the Companies Act 2006. the
Charities Act 2011, the Charity SORP, and UK finanaal reporting standards as issued by the
Financial Reporting Council.
We obtained an understanding of how the charitable company complies with these
requirements by discussions with management and those charged with governance.
We assessed the risk of material misstaternent of the financial statements. including the risk of
material misstatement due to fraud and how it might occur, by holding discussions with
management and those charged with governance.
We inquired of management and those charged with govemance as to any known instances of
non-compliance or Suspected non-compliance with laws and regulations.
Based on this understanding. we designed specific appropriate audit procedures to identify
instances of non-compliance with laws and regulations. This included making enquiries of
15

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Independent Auditor5. Report to the Members of
Centre for Effectlve Dispute Resolution Limited
management and those charged with governance and obtaining additional corroborative
evidence as required.
There are inherent limitation5 in the audit procedures described above. We are less likely to become
aware of instances of non-compliance with law5 and regulations that are not closely related to events and
transactions reflected in the financial statements. Also, the risk of not detecting a material misstatement
due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve
deliberate concealment by. for example. forgery or intentional misrepresentation5. or through collusion.
Use of our report
This report is made solely to the charitable company's members. as a body, in accordance with Chapter 3
of Part 16 of the Companies Act 2006. Our audit Wotk has been undertaken so that we might state to the
charitable company's members those rnatters which we are required to state to them in an auditor's
report and for no other purpose. To the fullest extent permitted by law. we do not accopt or assume
responsibility to any party other than the charitable company and charitable company's members as a
body, for our audit WO￿ for thi5 report orfor the opinions we have formed.
oor& IziThaskM £.,k4 LLP
Date: 7 November 2025
Samir Chandoo {Senior Statutory Auditor)
for and on behalf of Moore Kingston Smith LLP
Statutory Auditor
9 Appold Street
London EC2A 2AP
16

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Consolidated Statement of Financial Activities
(including an Income and Expenditure Account)
Notes
2025
£'ocrf)
2024
£'ooo
INCOME
Income from charitoble activities
Dispute resolution services
Consumer adjudication seNices
Conflict training and consultancy
Membership subscriptions and events
2.046
3,854
1,958
79
2.535
5,584
1,734
301
Income from investments
22
30
TOTAL INCOME
EXPENDITURE
Expenditure on chL7ritoble activities
Dispute re501ution service5
Consumer adjudication services
Conflict training and consultancy
Innovation, policy and campaigning
1,993
3,787
1.812
1.027
2,477
5,219
1,699
915
TofAL EXPENDITURE
NET GAINS/ (LOSSES) ON INVESTMENTS
(50)
NET INCOME / (EXPENDITURE)
AND NET MOVEMENT IN FUNDS
(7101
11191
Total unrestricted funds at 31 March 2024
2.748
2.867
TOTAL FUNDS AT 31 MARCH 2025
14
L748.
All atnounts above are derived from continuing operations and relate to unrestricted funds.
There were no other recognised gains or losses.
The attached notes 1 to 19 form part of these financial statements.
17

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Consolidated and Parent Balance Sheets
(Registered Company Number: 2422813)
Notes
Group
2025
£'ooo
Group Company Company
2024
2025
2024
£'ooo
£'ooo
£'ooo
FIXED ASSETS
Intangible assets
Tangible assets
Investments
414
610
131
458
689
181
407
610
131
438
689
181
CURRENT ASSETS
Debtors
Cash at bank and in hand
10
2.352
1.530
2.265
2,198
1.202
70
255
1,259
3.882
4.463
1.272
1,514
LIABI LITIES:
Creditors- amounts falling due
within one year
2,999
3,043
707
797
NET CURRENT ASSETS
883
565
717
NET ASSETS
03
74
FUNDS OF THE CHARITY
Revaluation reserve
Unrestricted funds
103
1.935
153
2,595
103
1,610
153
1,872
TOTAL FUNDS
14
A separate statement of financial activitTes for the charity Itself is not presented as the charity
has taken advantage of the exemptions offered by section 408 of the Companies Act 2006 and
paragraph 397 of the SORP.
These financial statements were approved by the directors and trustees on 5 NovfJY&r2025 and
are signed on their behalf by Jamie Drummond Smith.
The attached notes I to 19 form part of these financial statements.
18

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Consolidated Cash Flow Statement
2025
£'ooo
2024
£'ooo
CASH FLOWS FROM OPERATING ACTIVITIES
Net movement in funds
Adjustments for.
Amortisation charges
Depreciation cha rges
Loss on disposal of fixed a55ets
Loss on investments
Dividends and interest from investments
Decrease / (increase) in debtors
I ncrease / Idecre3se) in creditor5
(710)
(1191
74
115
344
152
50
(22)
(87)
(44)
(71
(301
(6721
71
Net cash flows from operating activities
24
261
CASH FLOWS FROM INVESTING ACTIVITIES
Dividends and interest from investments
Purchase of SOf￿are and webslte development
Purchase of leasehold improvements
Purchase of office equipment and fvrniture
Proceeds on disposal of fixed assets
22
(30)
30
(145)
{5)
116)
(36)
Net cash used in investing activities
136
INCREASE / (DECREASE) IN CASH AND CASH EQUIVALENTS
{6681
(3971
Cash and cash equivalents at 1 April 2024
2,198
2.595
CASH AND CASH EQUIVALENTS AT 31 MARCH 2025
The attached notes 1 to 19 fonn part of these financial Statements.
19

CENTRE FOR EFFECTIVE DISPUTE RESOLiFfioN
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements
ACCOUNTING POLICIES
The principal accounting policie5 adopted and the judgements and key sources of estimation
uncertainty used in the preparation of the financia5 statements are as follows:
Basis of preporation of occountS
The financial statements have been prepared in accordance with FRS102 "The Financial
Reporting Standard applicable in the UK and Republic of Ireland" (-FRS102-) and the
new Statement of Recommended Prartice (SORP) "Accounting and Reporting by
Charities.. Statement of Recommended Practice". The charitable company constitutes a
public benefit entity as defined by FRS102.
The financial statements have been prepared on the historical cost convention,
modified by the recognition of certain investment5 measured at fair value.
The company has relied on the provisions of section 394 Companies Act 2006, as a
charity, in adapting the statutory formats for the preparation of these fi nancial
statements so that they reflect the special nature of its activities.
Group finGncÉal statements
The consolidated financial statements incorporate the account5 of the charity and its
non-charitable trading subsidiaries CEDR Services Limited and Independent Sector
Complaints Adjudication Service Limited. The results of the trading su bsidiaries have
been incorporated on a line-by-line basis. The results of subsidiaries acqu ired are
consolidated for the periods from or the date on which control passed. Transactions
and balances between the entities are eliminated on consolidation.
The parent company deficit amounted to £312.OCM) (2024: £23,0￿).
Going concern
The financial statements have been prepared on the going concern basis. The trustees
have considered the impact of the current economic environment and have concluded
that this does not affect the charity's ability to continue a5 a going concern. There are
no material uncertainties affecting the current year's accounts.
20

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
ACCOUNTING POLICIES (continued)
Income
Fees from dispute resolution. consumer adjudication and training services are included
in income, net of value added taK in the period in which the relevant services are
rendered. Amounts invoiced and/or received for events occurring after the year-end
are excluded. Membership subscription income. if received before the balance sheet
date, is recognised evenly over the period to which it relates. Interest is included in
income when receivable
(e)
Expenditure
All expenditure is accounted for on an accruals basis and has been listed under
headings that aggregate all the costs related to that activity. Where costs cannot be
directly attributed, they have been allocated to activities on a basis consistent with the
use of the resources.
Direct costs are allocated on an actual basis to the key strategic areas of activity- Staff
salaries, overheads and other support Costs are allocated between expense headings
on the basis of time spent.
Support costs include the costs of governance arrangements that relate to the general
running of the charity. These activities provide the governance infrastructure that
allows the charity to operate and to generate the information required for public
accountability. They include the strategic planning processes that contribute to future
development of the charity.
Goodwill
Goodwill arising on consolidation represents the difference between the fair value of
consideration given and the fair value of net assets acquired. The goodwill arising on
the acquisition of subsidiary undertakings is amortised on a straig ht-line basis over its
estimated useful life, which the trustees have anticipated as being 10 years.
Ig)
Other intangible assets
Depreciation is provided on computer software and web-site development costs at a
rate5 of 10-20% per annum on a straight-line basis calculated to write off the c05t of
these assets over their estimated useful lives after being brought into use.
Tangible fixed ossets
All individual fixed asset5 Costing £500 or more are capitalised at cost.
Depreciation is provided on office equipment and furniture at rates of 10-20% per
annum on a straight-line basis calculated to write off the cost of these assets over their
estimated useful lives. Depreciation is provided on leasehold improvements on a
Straight-line basis calculated to write off the cost of these assets over the remaining
term of the lease.
(i)
Investments
Programme-related investments, being investments made directly in pursuit of the
organisation's charitable purposes. are included in the balance sheet at fair value. The
su rplus or deficit on revaluation is recognised in the statement of financi31 activitie5.
Investments in subsidiaries are stated at cost less provision for any impairment.
21

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
o)
Debtors
Trade and other debtors are recognised at the settlement amount due. Prepayments
are valued at the amount prepaid.
Cosh ond cash equivolent5
Cash at bank and cash in hand include cash and 5hort-term liquid investments with
original maturities of three months or less.
Creditors and provis£ons
Creditors and provisions are recognised where the company ha5 a present obligation
resulting from a past event that will probably result in the transfer of funds to 3 third
party and the amount due to settle the obligation can be measured or estimated
reliably. Creditors and provisions are recogni5ed at their settlement amount after
allowing for any trade discounts due.
Financiol in5tr(JmentS
The company only has financial assets and financial liabilities of the kind that qualify as
basic financial instruments. Basic financial instruments are initially recognised at
transaction value and subsequently measured at their settlement value.
Pens(ons
The company operate5 a defined contribution scheme. Contributions are charged as
expenditure as they become payable in accordance with the rules of the scheme.
Operating leuses
Rentals payable under operating leases are charged in the statement of financial
activities on a straight-line basis over the lease term.
Foreign currencies
Assets and liabil ities in foreign currencies are translated into Sterling at the rates of
exchange ruling at the balance sheet date. Transactions in foreign currencies are
translated into sterling at rates of exchange ruling at the date of the transaction. All
exchange differences are taken to the statement of financial activities.
(q)
Fund accounting
Unrestricted funds are available for use at the discretion of the trustees in furtherance
of the general objectives of the company.
22

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
JUDGEMENTS AND KEY SOURCES OF ESTIMATION UNCERTAINTY
In the application of the companls accounting policies. the trustees are required to make
judgements, estimates and assumptions about the carrying amount of assets and liabilities that
are not readily apparent from other sources. The estimates and associated assumptions are
based on historical experience and other factors that are considered to be relevant. Actual
results may differ from these estimates.
The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to
accounting estimates are recognised in the period in which the estimate is revised where the
revision affects only that period. or in the period of the revision and future periods where the
revision affects bcth current and fvture periods.
The following judgements (apart from those involving estimates) have had the most significant
effect on amounts recognised in the financial statements.
The company makes an estimate of the recoverable value of trade and other debtors. When
assessing impairment of trade and other debtors. management considers factors including the
current credit rating of the debtor, the ageing profile of debtors and historical experience. See
note 10 for the net carrying amount of the debtors and associated impairment provision.
The annual depreciation charge for leasehold improvements, office equipment and furniture is
sensltive to changes in the estimated useful economic lives and residual value5 of the a55et5.
The useful economic lives and residual values are re-assessed annually. They are amended
when necessary to reflect current estimates, based on technological advancement. future
investments, economic utilisation and the physical condition of the assets. See note 8 for the
carrying amount of the leasehold improvements, office equipment and furniture; accounting
policy 1 (h) for the usefu l economic lives for each class of asset and accounting policy 1 li) for
the valuation of programme-related investments.
The annual amortisation charge for intangible assets is sensitive to changes in the estimated
lives and residual values of the assets. The useful economic lives and residua I values are re-
assessed annually. See note 7 for the carrying amount of the intangible assets and accounting
policies l (fj and 1 Ig) for the useful economic lives for each class of asset.
TOTAL INCOME
The total incoming resources and net income are attributable to the principal activity of the
charity and its subsidiaries carried out mainly in the United Kingdom. During the year 9% {2024:
8Yo) of the total incoming resources related to overseas activities.
23

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
TOTAL EXPENDITURE
(a)
Anolysis of expenditure on char(table artivities
Direct
costs
£'ooo
Stsff
costs
£'ooo
Support
costs
£'ooo
Total
£'ooo
2025
Dispute resolution services
Consumer adjudication seNice5
Conflict trai ning and consultancy
Innovation, policy & campaigning
1,149
1.062
668
589
1,633
877
844
257
1,092
267
181
1.995
3.787
1,812
1,025
2024
Dispute iesolution services
Consumer adjudication seNices
Conflict training and consultancy
Innovation, policy & campaigning
1,236
1.594
699
10
960
2,335
732
747
281
1,290
268
158
2,477
5,219
1,699
915
1￿l_Q
AnGlyst5 of sUPPOrt costs
Dispute Consum.
£.￿0
£'ooo
Train.
£'o(x)
Innov.
Total
£'ooo
£'ooo
2025
Staff-related
Marketing
Communications
Premises
Financial
Depreciation/amortisation
77
416
35
18
53
99
19
43
14
58
26
46
17
20
542
93
253
431
289
189
34
78
24
35
140
208
229
91
09
2024
Staff-related
Marketing
Communications
Premises
Financial
Depreciation/amortisation
86
196
86
118
308
252
330
64
47
393
120
180
475
321
508
26
69
26
74
25
68
21
73
30
22
31
281
24

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Staternents (continued)
(c)
Analys(s of governance costs (tncluded within support costs)
2025
£'ooo
2024
£'ooo
Audit fees
Apportionment of staff-related support costs
47
50
46
48
NET INCOME / IEXPENDITURE)
2025
£'ooo
2024
£'ooo
Net (expenditure) income for the year is stated after charging:
Amortisation of intangible fixed assets
Depreciation on tangible fixed assets
Operating lease renta15
Auditors, remuneration - audit
Foreign exchange losses
74
115
430
47
20
344
152
344
46
22
25

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements {continued)
STAFF NUMBERS AND COSTS
The average number of employees, including direttors, employed by the company during the
year was 66 (2024= 78). Their aggregate payroll costs were a5 follows..
2025
£'ooo
2024
£'ooo
Wages and salaries
Social security costs
Pension costs
Other employee benefits
3.275
382
264
22
3,961
434
273
106
The number of employees, including directors. whose emoluments, excluding pension
contributions. exceeded £60,000 were a5 set out in the table below. Of these employees, 15
(2004.. 15) have retirement benefits accruing under a money purchase scheme. Pension
contributions in relation to these employees totalled £173.881 (2024: £163,048).
2025
Number
2024
Number
11
£ 6 0,001 - £ 70,000
£ 70,001 - £ 80,000
£ 80,001 - £ 90,000
£ 90,001 £100,000
£100,001 £110,000
£110,001 £120,000
£140,001 £150,000
£150,001 £160.000
£160,001 - £170,000
£180,001 - £190,000
£270,001 £280.000
£380,001 £390,000
The remuneration of a small number of employees varies by reference to the amount of paid
service delivery work they personally undertook for clients.
The key management personnel of the company are the Senior Executives named on page 1.
The aggregate payroll cost in relation to these individuals was £1,298,158 (2024= £1,504,451).
James South, Chief Executive, was the only director to be remunerated by the company. He
received £173,31912024: £159,916), including benefits in kind.
The company paid pension contributions totalling £33.84312024- £30,900) on his behalf.
Details of transactions with other trustees are set out in note 18.
26

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements {continued)
INTANGIBLE ASSETS
Gmup
Goodwill
Software
website
£'crf)o
Total
£'ooo
£'ooo
COST
At 1 April 2024
Additions
233
1.714
30
1,947
30
At 31 March 2025
233
DEPRECIATION
At 1 April 2024
Charge for year
233
1,256
74
1,489
74
At 31 March 2025
NET BOOK VALUE
At 31 March 2025
At 31 March 2024
14
458
Compony
Software
& website
£'ooo
COST
At 1 April 2024
Additions
814
30
At 31 March 2025
844
DEPRECIATION
At 1 April 2024
Charge for year
376
61
At 31 March 2025
NET BOOK VALUE
At 31 March 2025
At 31 March 2024
438
27

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Note5 to the Financial Statements (continued)
TANGIBLE FIXED ASSETS
Group
Leasehold Office equipt.
improvements
furniture
£'ocrf)
£'ooo
Total
£'ooo
COST
At 1 April 2024
Additions
565
545
36
1,110
36
At 31 March 2025
565
DEPRECIATION
At 1 April 2024
Charge for year
91
40
330
75
421
115
At 31 March 2025
405
536
NET BOOK VALUE
At 31 March 2025
At 31 March 2024
434.
474
17
Company
Leasehold Offi'ce equipt.
improvements
& furniture
£'ooo
£'ooo
Total
£'ooo
COST
At 1 April 2024
Additions
565
448
36
1,013
36
At 31 March 2025
56
DEPRECIATION
At 1 April 2024
Charge for year
91
233
75
324
115
At 31 March 2025
131
308
439
NET BOOK VALUE
At 31 March 2025
At 31 March 2024
176
610
All tangible fixed assets are used in furtherance of the charity's objectives.
28

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
INVESTMENTS
social investments (Group and Company)
2025
£'ooo
2024
£'ooo
FAIR VALUE
At 1 April 2024
Net fair value ga ins or losses
181
(50)
174
At 31 March 2025
131
81
On 9 June 2005, the company subscribed for 12,000 £1 ordinary shares in International Dispute
Resolution Centre Limited (IDRC) at a cost of £28.080. Thi5 represents a holding of
approximately 1.50k of the issued share capital of IDRC. which is an unlisted company. The
princi pal activity of IDRC is the provision of hearing rooms and support services for d ispute
resolution, and the company's main premises are located within IDRC'S main building. The
trustees regard this as a programme-related investment.
The directors have determined the fair value of this investment by reference to the latest share
sale price of IDRC and its trading performance. This has been recognised a5 an adjusting event
after the reporting period (please see note 19).
Subsidiory undertaking5 (Company)
The company had seven wholly owned subsidiary undertakings at 31 March 2025.
Name
Net assets (l labilities)
at 31 March 2025
Owned directly by the company
CEDR Services Limited {company no: 3271988)
£225,697
CEDR Solve Limited" (company no: 4216681)
£1
Centre for Dispute Resolution Limited. (company no- 42001491 £2
Mediate Direct Limited. (company no- 4102158)
£1
Owned by CEDR Services Limited
IDRS Limited, (company no= 5945499)
Centre for Effective Dispute Resolution Europe Limited.
(incorporated in the Republic of Ireland)
Independent Sector Complaints Adjudication se￿ICe Limited
(company no.. 7474408)
£27,415
100
£100,051
The subsidiaries marked ' which are held for the purpose of protecting certain business names,
did not trade in the year ended 31 March 2025. The registered office of each UK subsidiary is
100 St Paul's Churchyard London EC4M 8BU.
29

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Note5 to the Financial Statements {continued)
Subsidiary undertak£ngs (Compony) (continued)
CEDR Services Limited provide5 dispute resolution, training and consultancy services, and pays
all of its profits to the company by way of Gift Aid. The company awn5 the entire share capital
of 2 ordinary shares of £1 each. The directors regard this as a programme-related investment.
The summary financial performance of CEDR Services Limited is."
2025
£'ooo
2024
£'ooo
Turnover
Total expenses
7,473
(7,247)
9,675
19,0931
Profit for the year
22
At a Board meeting held after the year end. the directors of CEDR Services Limited resolved
that the year's profit on ordinary activities before taxation should be transferred to the
company. This donation has not been provided for as an asset in the financial statements of
the company.
CEDR Services Limited is the 501e member of Independent Sector Complaints Adjudication
SeNice Limited I'ISCAS"), a company limited by guarantee which administers a Code for the
resolution of complaints by patients of independent healthcare providers.
The summary financial performance of ISCAS is:
2025
£'ooo
2024
£'ooo
Turnover
Total expenses
543
(501)
536
(453)
Profit for the year
42
The value of the net assets of ISCAS at 31 March 2025 are fully available for distribution to the
company by way of Gift Aid. As, however, it has been agreed that the company will only use
such monies in furtherance of its charitable objectives within the independent healthcare
sector. these amounts are included as a designated fund (see note 141.

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
10.
DEBTORS
Group
Company
2025 2024 2025 2024
£'ooo £'ooo £'ooo £'ooo
Trade debtors
Less.. provisions
Due from subsidiary undertaking
Prepayments
Accrued income
Other debtors
1,415 1,619
{15}
(41)
977
223
522
418
294
371
22
253
CREDITORS.. amounts falling due within one year
Group
Company
2025 2024 2025 2024
£'ooo £'ooo £'ooo £'ooo
Trade credttors
Due to subsidiary undertaking
Social security and other taxes
Accruals
Deferred income (note 12)
Other creditors
734
774
133
188
91
463
389
808
745
994 1,097
38
550
24
485
33
12.
DEFERRED INCOME
Group
Company
2025 2024 2025 2024
£'ooo £'ooo £'ooo £'ooo
Balance at 1 April 2024
Amount released to incoming resources
Amount deferred in the year
1,097
981
33
32
(1.097) (981) {33} (32)
994 1,097
24
33
Balance at 31 March 2025
24
Deferred income comprises amounts invoiced and/or received in advance of services to be
provided after the year-end.
13.
PENSIONS
The company operates a defined contribution pension scheme for employees. The assets of the
scheme are held separately from those of the company. The annual contributions payable
charged to the Consolidated Statement of Financial Activities amounted to £264,000 (2024-
£273,0001 with £27,000 (2024: £27.000) payable at the balance sheet date.
31

CENTRE FOR EFFEcfivE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
RECONCILIATION OF MOVEMENTS IN RETAINED RESERVES
Group
Company
2025 2024 2025 2024
£'ooo £'ooo £'ooo £'ooo
FUNDS AT 1 APRIL 2024
Revaluation reserve
Designated fund5
Unrestricted funds
153
289
146
206
153
178
146
40
867 2
NET INCOME / (EXPENDITURE)
FOR THE FINANCIAL YEAR
Revaluation reseNe
Designated funds
Unrestricted funds
(501
41
01
710
(50)
41
303
12
83
209
119
138
175
FUNDS AT 31 MARCH 2025
Revaluation reserve
Designated funds
Unrestricted fund5
103
330
153
289
103
219
153
178
L74£ L713.
Q2S
The designated fund arises from the activities of ISCAS (see note 9) as it has been decided that
the company will use such monies in furtherance of its charitable objectives within the
independent healthcare sector over the next 2-3 years.
Unrestricted funds are available to be spent for any of the company's charitable purposes.
16.
FINANCIAL COMMITMENTS
The company occupies leasehold premises at 100 St Paul's Churchyard London EC4M 8BU
under an arrangement which will run until 26 February 2036.
In addition, CEDR Services Limited has taken on a six-year operating lease commitment for the
provision of office equipment until 31 January 2031.
The total future minimum commitments payable under these leases are:
Group
Company
2025 2024 2025 2024
£'ooo £'ooo £'ooo £'ooo
Due within one year
Between two and five years
Over five years
287
280
280
280
1,146 1,119 1,119 1,119
1,662 1,934 1,655 1,934
IQ94 1313 IQS4
32

CENTRE FOR EFFECTIVE DISPUTE RESOLUTION
ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
Notes to the Financial Statements (continued)
17.
INDEMNITY INSURANCE
During the year. the company purchased and maintained professianal indemnity insurances at
a total cost of £40.000 (2024: £41.000).
During the year, the cornpany purchased and maintained liability insurance at a cost of £4,399
(2024- £4,149) for its directors and officers as permitted by section 234 of the Companies Act
2006.
TRANSACTIONS WITH DIRECtORS AND RELATED PARTIES
Under its Memorandum of Association. the company and its subsidiaries are permitted to pay
reasonable and proper remuneration to directors for professional Alternative Dispute
Resolution se￿ICeS supplied by them provided that only a minority of directors benefit from
such arrangements.
No such payments were made by the company during the year.
Travel expenses totalling £297 were reimbursed to Hannah Tumpel.
The company has also taken advantage of the exemption not to disclose any transactions or
balances with wholly owned subsidiaries that have been eliminated on consolidation.
19.
EVENTS AFtER THE REPORTING PERIOD
The company has an investment in IDRC (see note 9), and fair value assessments have been
based on the current financial position of IDRC and its trading performance. The company has
been notified that the share price in the May 2025 share sale equated to £10.95 per share and
therefore, the Trustees consider that thi5 therefore represent5 the current fair val ue of the
shares held. Although the share sale took place in May 2025. the Trustees consider that the
level of impact meets the criteria for an adjusting event after the reporting period and have
therefore adjusted the value of the investment in these accounts. The company have therefore
reported a fair value loss of £50k for the 2024-25 reporting year.
20.
CHARITABLE STATUS
The company is a registered charity under the Charities Act 2011 and as such is potentially
exempt from direct tax on its income and gains to the extent that such income and gains are
applied for charitable purposes.
The company's trading subsidiaries. CEDR Services Limited and Independent Sector Complaints
Adjudication Service Limited, pass profits on which tax would be payable to the charity under a
gift aid arrangement Accordingly, there is no corporation tsx charge in these financial
statements.
33