AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 IAARCH 2026 REGISTERED COMPANY NUMBER: 03281047 (England and Walès) REGISTERED CHARITY NUMBER.. 105994S REPORT OF THE TRUSTEES AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IAARCH 2026 FOR AGE UK PORTSMOUTH AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 IAARCH 2026 AGE UK PORTSMOUTH CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 MARCH 2026 Pag• R8port of the Trusts 1 10 16 R•port of th• Inde￿ndent Audltor• 17 10 19 Ststsmgnt of FlnancSal A¢llvit*s 20 Balance Shwt 21 Cash Flow Statement 22 Notes to Cash Flow Stat•m•nt 23 Not•8 to Financlal Stat¢m•nts 24 10 34 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 AGE UK PORTSMOUTH- TRUSTEE ANNUAL REPORT 202S-2026 Wrf(hin this Annual Report we wll provide an account of our finances, the changes we have experienced and how our support lo those in need of our assistance developed over the period April 2025 to the end of March 2026. The charity's financial stslements have been prepa￿￿ in accordance the accounting policies set out in notes to the accounts and comply with the charity's governing document, the Charrties Act 2011 and Accounting and Reporting by Charities". Statement of Recommended Practice applicable to Char￿eS preparing their account5 in accordance wrth the Financial Reporb"ng Stsndard for Smaller Enb"lies published on 16 July 2014. CHANGES Ml$$lon To help adults in Portsmouth and Southeast Hampshire enjoy a better quality of life, wth a specffic locus on all aspects of getting older. Age UK Portsmouth is the leading provider of agevrelated support services lo adults across Portsmouth and Southeast Hampshire. V8lug8 Our values shape the Work we do, both as a member of the Age UK Netswrk al￿ as 4 local independent charitable organisalion. Our five values have the following meanings.. Accossiblo: We assist adults and older pe¢Jple to live independently and exercise choice. We draw Strength from the voices of adults and older people and ensure those voice$ are heard. Re8POCtful: Innov8tlve', Compasslonat•: Trusted.. We are dynamic and driven by results and conslanuy deliver for adulis and old&r people. We are passionate about what we do and care about each individual. We are experts, aulhoritstive and qualrty orientated. Guldlng Prfn¢lple$: These five principles underpn all the work thal we do., Ag•i$m is unacceptsbl• Age UK PortsmoLth is against all foms of age di%riminalion and challenges unfair Irealmenl based on age. All people havg thg rfght to make dacSslons about thalr Il¥￿ Age UK Portsmouth helps adults and older people to discover and exercise their rights. People less able to help themselves $h¢uld be offered support- Age UK Portsmouth seeks lo support adutts and older people to live their lives with dignity. Diversity is valued in all do - Age UK Portsmouth recognises the diversity of adults and older people and their different needs, choices. cultures and values. It is only through working tog8t￿r that Ago UK Portsmouth can usa Its local, countywdo, ragional and national presence to the greatest effecL Page 1 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 A¢hl•v¢m•nts and Perf¢mian¢o Our Help Around the Home (HATH) service for domestic support continued to be busy wth a total 19,583 hours of service provided by our Home Sup￿1 Workers The Meals on ￿eelS service. introduced in 2022. Sadly was Closed in May 2026 due lo cost of living pressures and the increases in the national minimum wage & employer Nl contributions. The Close Encounters project entered its final year of fvnding. ThL8 service support5 the development of personal independence and socialisalion to reduce loneliness and increase self-e51eem and community belonging The new bereavement Café was established to support Veterans and the ¢lo$e famity members navigate the journey loss or losing a loved one, in a friendly supporb've environment. Chiropody. fool care and hair salon services continue to be provided al the Bradbury Centre Our valued volunteers continue to provide supwt lo our dedicated staff and are incredibly important in our day-tovday operations The organisalion re$truclure(l rts sen￿r managen*nt team broadening rts area of operation and expertise and will focus in diversfying new suslainable revenue streams. The Board ol Iruslees and management team conts.nued their efforts to reduce the ffinanaal defieil. Staff continued lo experience an increase in direct public ￿nthet with Ihe charity, receiving help and support al the rlghl lime can and does save lives. Flnanc• Throughout the year, Age UK Portsmouth ¢onlinue(I lo manage improvement ol our financial systems and processes to ensure the best cost and value for the charity. We continue to see grotsth in the uptake ol clients paying by Direct Debit which also reduces time in processing payments and banking in the department. We will continue lo seek savings In both cost and efficiency in the coming year. we are operating in a difficu￿ financial landscape. and light fiscal management remains the organisabons slan¢Jard. The Finance Teams goal is to ensure financially sustainable services and operations where core costs are covered, and the charity maintains a surplus position. Help Around tho Hom Age UK Portsmouth's Help Around the Home IHATHI servitE delivered 19,'583 hours of 5UPPOrt lo the people of Portsmouth and southeast Hampshi￿ throughout 202&2026. HATH is a successfvl in-house service that can be purchased by Ihe hour and receives upwards of 40 referrals per month from numerous sources across the area, three quarter of referra15 being made by dienls Ihernselves, family or friends and housing services. The ￿MainIng quarter of referrals are coming from voluntary, hea￿h and social care sectors. Page 2 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 8 spring clean5 were undertaken lotalling 65 hr5 which ha5 made a real difference lo clien15' livesl BEFORE AFTER Having suc¢e$sfully won £10,000 to deliver support during 202&-2026 as part of The Wellbeing Collective though a HIVE programme called 'Wrap Around Portsmouth- the HATH team ensured 'at home, support for those at risk of being admitted to hospital. The service has proven succes51ul and additional funding of £ 5,000 was awarded for in late 2025 enabling the team Its support an addrtional 40 vulnerable people. Due lo the success, additional funding of £15K has been received for 2026- 2027. Client feedback about their experience of our Help Around the Home seryKe-. Page 3 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 'May I take this opportunity to thank all of the HA TH team. in particular L8sl8y for outstanding soThice. Dad could not have lived comfortabfy on his own forso long withoutyour team s wonderful 8ffortsl' .1 wanted to thank Hayley for making Phillip￿ home immaculate. we didny have to do a thing.. Cllent was extremely ¢ompllmentary and sald Lu¢y Is wonderful. she works so hard and does everythlng she needs and always tums up with a smile on her face and looks tidy, Client said they have lovely conversations and wouldn't want anyone elsel Client stated Lucy deserves a pat on the back. gold star anda pay rlse., 'Thank you so mu¢h for your vlslt ￿sterdaY and the kind way you d•att wlth the i$$ug$ and understandlng the clients, needs. 'Can I take thls opportunlty to tlmnk you and your team lor the wonderful seryl¢e you have provlded and the support you have glven to my Mtsm. We are very grnteful and I have no doubt that we may be In touch in tho future should my Mum change h•rmind.' So¢l*l Actlvltl We offer a wide range of activities at the Bradbury Centre. From our Coffee & Company sessions. where you can meet new people in a safe and welcoming environment while enjoying a cup of tea or coffee and a slice of cake, to our Creative Craft Group. launching in earfy July. Here. you can bring along your kn￿Ing or crochet projects, lake part in the Big Knit campaign, and explore new crafts such as Card making, diamond art, paper crafts. and a variety of textile projects. Page 4 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 We also run beginner IT classes to help build confiden¢e digital skills and regularly host special information talks on a variety of topics of interest. Page S AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 In addffion, we hold dedicated Veterans. events. induding h¥￿&MonthlY breakfast dubs and a monthly Bereavement Café, providing support and a charbce to connect wf(h others 14L-V Page 6 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 Volunteèring 11 ifi -11. Age UK Portsmouth simpty coukl not proV￿e all its services wthoul the invaluable support of our volunteers. who generously share their skills, knO￿edge, lime, and dedication. We are deepty grateful lo the many members of the communrty who continue lo support our work by offenng their help and being available to assist across a wde range of acts'vities. These roles include recepbon dulie5, serving customers in our café, supporting in the kitchen, and providing digrtal support at the BradbLJry Centre. In addition, our volunteers play a vital role in visiting housebound and isolated older people in their own homes, offering companionship, conversation, arKI a friendly, reassuring presence that helps reduce loneliness and improve wellbeing within our local community. Page 7 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 What it means to be a volunteer Volunteering at Age UK, is just as big a gift of friendship and companionship for me as it is for the person I befriend. And r( is an opportunity to give back to a demographic of the population who can be overlooked, who may have lost friends, mobility, or even their health. so they can feel like they are sts"Il alive. So, they know they still matter. that they are important and Can have fun an¢Y something to look forward to each week. Thank you so much for being so generous wth your lime and kno￿edge - the charity and people of Portsmouth appreciate and Cherish you. Café We are extending our programme of events including "taste of the wortd. Mothers & father's day Events, as well as Celebrating the king's birthday1 We have exciting things to come in the fijture including launching of low cost meals using surplus food where pos51ble. Page 8 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 Clos8 Encount8rs BIG LOTTERY FUND I Portsmouth ageuK NATIONAL LOTfERY FUNDED Age UK Portsmouth's Close Encounters service has supported improvements in the qualty of life for lonely and isolated adults and older people across Portsmouth and ihe surrounding areas. Funded by the National Lottery Community Fund, the service was delivered in partnership Trmlh Community First lo help reduce loneliness and social isolation. This Community FirS￿SuPpOrted provision came to an end in March 2026. Close Encounters continues to be warmly received by both the public and partner organisations across the city, particularfy al a lime when many other social projects have reduced or limited their service5. Demand has remained strong throughout the 2025-2026 period. with Close Encounters ¢ontinuing lo be a key pr¢vider in Portsmouth, offering both one-ltrone and grou*based support to help reduce social Isolation. During 202>2026. Age UK Portsmouth I Close Encounters stsff have conts'nued lo visf( people in their homes lo provide direct support, particularfy for those wth mobility or transport challenges. The team has also worked proactively lo recruit new volunteers across a wde range of community SUPPOrt roles. although ongoing cosl-of-living pressures have meant that some potential volunteers have needed lo prionlise paid work. To strengthen engagement. team members have attended volunteer faifs. fowms. and delivered talks lo promote volunteering opportunrtie$. while also working with l¢xal bu$ine$ses and their Community Champions to encourage greater involvement. Close Encounters continues lo collaborale closely wth services supporting veterans, people living with dementia. and carers. with referra15 regulady recwved from Adult Social Care, Queen Alexandra Hospital, and other social service teams lo ensure coordinated and effective support. In addition, we a¢tivety encourage more mobile dients to lake part in local activities and events. helping to build their confidence, maintain independence, and develop wder social nets¥orks wthin their community. Page 9 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 20 VETERANS. FOUNDATION In January, we secured funding from the Veterans Foundation to establish a Bereavement Café, providing a sale and supporkn've space for veterans and their close famity members who have experienced, or are facing, the loss of a loved one. The cafè offers an opportunity lo talk. listen. or simpty spend time wth others vtho understand, while also provilling guidance and signposb.ng to addrti¢)nal support seryices where needed. The Bereavement Café takes place on the first Wednesday of each monlh. Page 10 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 Page 11 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 Financial Rovi Age UK Portsmouth is an independent charity, separate and independent of Age UK. However, both parties have Network Partner relationship which remains under review. The continued relationship with Age UK ensures the many people who benefit from our local services will conb.nue lo be able lo do so. Age UK Portsmouth needs to attract donations and legacies to continue to undertake local projects which are so greatly needed within our community. The Charity strives to offer the highest standard of service lo those in need of help and assistance. We are a lifeline lo many of our service users. We help to support them in their homes.. we offer them a friendly face, a helping hand, companionship with others and for most an end to isolation. For many of our service users. the contact time %wth Age UK Portsmouth stsll and volunteers is the only lime they socialise or possibly gel outdoors, and it is often the only contacl and opportunity they have for mixing with other people in their local community. Règèrvos pollcy The Board have identified that a minimum four to Six￿￿on1h per￿ of operating costs equating to not less than £175,000 would be a reasonable level of free reserves to be able lo deal with event5 that were not anticipated and that would have a negabve impact on the organisation's income streams. We therefore are operating within our reserves policy. Reserves should be built up from unreslricted learned) income and idealty sit befv￿en 44 months operating costs. Investment POWOrn Under the Memorandum and Articles, the charty has the power to invesl in any way the Trustees wsh. In view of exi51ing financial commitments, the ¢hanty is turrenlty holding all funds wlhin current and savings Bank Accounts. Prfnclpal Fundlng Sou￿8$ Age UK Portsmouth's funding sources have evolved over time and the organisalion Continues lo develop a balance between funded programme provision and self-generated income through the support services offered lo those who need help in and around their homes. Despite a difficult world-wde economic situation, the Executive continued to bid for and attract important income from the followng Funders lo whom Age UK Portsmouth a￿ extremely grateful. Wrthoul the generosity of these Funders, Age UK Portsmouth would not have been able lo deliver so many public benefits. A huge vole of thanks goes lo Funding organisations such as.. Age UK the National Lottery Veterans Foundation As a result, Age UK Portsmouth has proven rts resilience and continues to build on becoming truly self-reliant. Plans for Future Age UK Portsmouth Continuously endeavours to understand how best lo ￿shape rtself so that its services can be sustained. The Board has directed the management team to pursue new fvnding opportunth'es and to diversfy our activities in order to establish sustainabbe, knng-temi revenue streams. Page 12 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 All internal processes, costs and dient services are continuousty reviewed to ensure that they remain and build on their current positive impact both to recipients who need their help. and to the organisation's sustainability. We anticipate significant changes to our systems and software in the coming year. These improvements are designed lo enhance our efficiency while ensuring we contsnue lo respond effecb.vely lo the evolving needs of our client5, staff, and stakeholders. Age UK Portsmouth has a￿vaYS maintained Close relationships with ne￿hbOUrlng. regional. and nationwide-based Age UK organisations. Engagement in county and nation-wide fora, panels arKI action groups are vilal to growth and full understanding of population need. Working with Councillors and MPS continues to enable a clear understsnding amongst politicians about the organisation's strengths and kJng- temi core values. Fundraising We are registered with the fundraising regulator and adhere to standards outlined in their code of ¢onducl and The Charrties IProleclion and Social Inveslmenll Act 2016. STRUCTURE. GOVERNANCE AND MANAGEMENT Responslbllltles of the Trusto•s The Tru51ee5 are responsible for preparing the Trustees Annual Report and the finanaal statements in accordance with applicable law and regulations. Company law requires the Trustees to prepare financial statements for each financial year. Under that law the Trustee5 have elected lo prepare the financial statemen15 in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable lawl. The financial slalemen15 are required by law lo give a true and fair view of the slate of affairs of the charity and of the surplus or deficit of the charity for that period. The Trustees Confirm that they have referred lo the guidance contained in the Charity Commission'$ general guidance on public benefit when reviewng the charty's aims and objectives and in planning future aclivilies. The income and property of the charity Is applied solely towards the promotion ol the objects of the charity as sel forth in the Memorandum of Association. No portion of the income and propety can be paid or transferred directly or indirectly, by way of dividend. bonus or othewse howsoever by way of profit, to the members of the charity. No member of the Execubve Committee or Goveming body can be appointed to any office of the charity paid by salary or fees or receive any remuneration or other benefit in M¢￿eY or money's worth from the charity. Govomlng document Age UK Portsmouth Ichanly number 1059945 and company number 032810471 1$ a tt*mpany limf(ed by guarantee and a registered charity govemed by rts memorandum and arb.des of association. Recruitment and appointment of Trustees A robust system for the recruitment of Trustees is in place and adherence to our Equal Opportunities p)li¢y is strict. The Trustee job description and person specification is reviewed on a regular basis to ensure it is appropriate to organisats'onal needs. Candidates are invited for interview with the Board, a Disclosure and Barring Service IDBSI check and satisfactory references are obtained before any appointments are made. Page 13 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 Truste• InduC￿on and tralnlng Trustees are given background infomiation about the organisation and an induction programme. They are encouraged to spend as much lime as they can at The Bradbury Centre to become farniliar with the services we offer and the rtsle we play in the local community. Risk manag8mont Trustees have in place a system by vthich they monrtor potential risks to which the organisation may be exposed. Risk assessments are reviewed and updaled on a wular basis. Oryanisational structurn The board ideally should not be less than five members at any one bme. The board is CU￿entlY looking for new members. The board meets on allemate months. A Chief Execub've Officer IDianne Sherlock) was appointed by the Trustees in October 2010 to manage the day-to-day operations of the charity. reportsng direeuy lo the Trustees. Related partl•s There were no related party transactions for the year ended 31 March 2026 or 31 March 2025. Exemptlon from dlsclosure Age UK Portsmouth does not hold any form of exemption from digdosure therefore trustee and senior staff names have not been omitted. Funds hgld as custodSan trust88 on ￿hall ol 0th8fS Age UK Ptsrtsmouth does not hold lunds, nor aet as custodian trustees. on behalf of others. REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number 03281047 (England and Wales) Règistèrod Charity numb•r 1059945 Reglster8d Offlco The Bradbury Centre 16-18 Kingston Road Portsmouth Hampshire P01 5RZ Trustees Tim Gamesler- Chair Geoffrey Salvetli- Trustee Roger Batterbury- Truslee Naiatlie Lenton- Trustee Paul Hummell Newell- Resigned 181h December 2025 Elizabeth Fellows- Resigned 24th Febwary 2026 Executive team Clark Wesl Annabelle Morgan Operab"ons Manager Finance Manager Page 14 AGE UK PORTSMOUTH REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2026 Auditors MC Audit Limited Chartered Accountants, Business and Tax Advisors Lake House 2 Port Way Port Solenl Portsmouth P06 4TY Bankers National Westminster Bank plc 130 Commercial Road Portsmouth Hampshire P01 1 ES Sollcltorn Bis¢oe$ Law Limited 62-88 Kingston Crescent Portsmouth Hampshire P028AQ STATEMENT OF TRUSTEES RESPONSIBILITIES In preparing these financial $tslements, the Trustees are required lo.. Select suitable accounting policies and then apply them consistentty., Make judgements and estimates that are reasonable and prudent., Prepare the financial stslemenlg on the going UK basis unless it is inappropriate lo presume that the charity will continue in operation. As well as being accountable for reviewing finaneial Statements and driving data-based de¢i$ion$ from Ihern,. the Trustees also are required lo have a collective strength In safeguarding assets. maintaining adequate accounting records. and ensuring compliance goveming laws and stsndards. Broader governance duties See the Trustees directing the affairs of the organisation la local Charity wth nationwide and recognised brand namel which includes..