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Registered Charity Number: 1059029 Registered Company Number: 3232837

REPORTS AND ACCOUNTS FOR YEAR ENDED 31 MARCH 2023

Richard House Trust is a registered charity (1059029) and a company limited by guarantee (3232837 - England & Wales). Its registered office is Richard House Children's Hospice, Richard House Drive, London E16 3RG.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Part One - Trustee Directors’ Annual Report	2 to 22
Introduction from our Chair	3
Trustee Directors’ Annual Report	4
Structure, Governance and Management	5-6
Who We Are	7
Vision, Mission and Values	8
Our Services	9
Our People	10-11
How Did We Do?	12
Priorities and Performance	13-15
Plans for the Future	16-19
Financial Review	20-21
Statement of Trustees’ Responsibilities	22
Part Two – Financial Statements	23 to 41
Independent Auditor’s Report	24-25
Consolidated Statement of Financial Activities	29
Consolidated and Company Balance Sheet	30
Consolidated Cashflow Statement	31
Notes to the Financial Statements	32-40
Our Thanks	41

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023 Part I Report from the Trustees

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Introduction from our Chair

The Board of Trustees is pleased to present the Richard House Children’s Hospice annual report and financial statements for the year ending 31 March 2023.

Richard House exists to provide the best possible care for babies, children and young people with life limiting and life-threatening conditions and to give much needed support to their families.

The year was one in which we encountered both opportunities and challenges.

The impact of the COVID-19 pandemic on the hospice’s activities declined as the year progressed. All who care about Richard House were delighted to see the full range of our services, from respite care to family events, restarting.

Alongside reopening for respite, we continued to care for a number of life limited children on a longer term basis. The way they respond to the ongoing care and attention provided by our team is wonderful to see and highlights the value of the service Richard House provides.

Our biggest challenge has been the lasting effect of the COVID-19 pandemic on our fundraising. We were sad to see many valuable fundraising relationships ending as a result of changes at donor organisations and considerable changes in our own fundraising team. We are grateful to those who continued to support Richard House as we address these challenges.

We were extremely fortunate to have benefitted from a significant legacy from a long term supporter of Richard House. This is reflected in the numbers in our accounts and more vibrantly in the care we are able to continue to provide for our families. The legacy contributed to our ability to record a 23% increase in income, a figure that was also bolstered by a significant increase in the level of activity in care.

Our expenditure once again exceeded our revenues with our charitable spending increasing by nearly £585,000 to over £3.5 million, again reflecting the increased care activities.

While our deficit in the year decreased significantly to £274,000, a reduction of 40% from the previous year, running a deficit is not sustainable in the longer term. The focus of the Board and a priority for our senior leadership team is to grow our income base and build our resources to secure a sustainable future for Richard House.

Despite these worrying challenges, I continue to take pleasure in the wonderful care and support Richard House continues to provide for the children, young people and families who rely on the hospice.

On behalf of the Board I would like to thank the team at Richard House led by our CEO, Chris Baker, our volunteers, and all who have supported Richard House in any way over the last year.

Nicola Ukiah, Chair

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Trustee Directors’ Annual Report

The Trustee Directors present their Trustee Directors’ Annual Report and the audited financial statements of the company for the year ended 31 March 2023.

Reference and administration details

Charity name:	Richard House Trust
Registered company number:	3232837
Registered charity number:	1059029
Registered office:	Richard House Children’s Hospice
	Richard House Drive
	London
	E16 3RG
Trustee Directors:	David Bickerton
	Sara Hazzard
	James Joly
	Derek Lovelock
	Wendy Pritchard
	Gowhar Shaikh
	Dr Meng Tan
	Nicola Ukiah (Chair)
	John Winter
Chief Executive and
Company Secretary:	Christopher Baker
Auditors:	Moore Kingston Smith LLP 6th Floor
	9 Appold Street
	London
	EC2A 2A
Bankers :	HSBC
	59-61 The Mall
	Stratford
	London
	E15 1XF

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Structure, Governance and Management

Governing document

The company is limited by guarantee governed by its Memorandum and Articles of Association dated 1 August 1996 as amended on 4 October 1996, 27 January 1999, 18 August 2010 and 15 November 2011. Every member undertakes to contribute such amount as may be required, not exceeding £1, to the company's assets if the company should be wound up whilst he or she is a member or within one year after he or she ceases to be a member. The company is also a registered charity.

Appointment of Trustee Directors

The Board of Trustee Directors selects new members of the Board of Trustee Directors. Applications for trusteeship are sought by various methods including advertisement and with regard to the mix of experience and skills required for the good governance of the Trust.

Trustee induction and training

New Trustee Directors are provided with an information pack and full in-house induction at the time of their appointment. A programme of training updates is also in place for all Trustees Directors. All trustees have been DBS checked.

Related parties

Richard House Trading Company Limited, a wholly owned subsidiary of the charity, was established to operate the trading activities. In accordance with its Memorandum and Articles of Association, Richard House Trading Company Limited gifts, as Gift Aid, its profits to the charity. Richard House Developments Limited, a wholly owned subsidiary of the charity, has been dormant since 31 March 2004.

Compliance with ICO regulation

We are registered with the Fundraising Regulator and comply with the Codes of Fundraising Practice and we are committed to complying with the regulator’s Fundraising Promise together with the Information Commissioner’s Office (ICO) Direct Marketing guidelines. Over the past year we have sent out various mailings and received no complaints.

Organisation

The Board of Trustee Directors is responsible for the governance, strategy and direction of the charity. The Senior Leadership Team (with responsibility for care and family services, income generation, human resources and engagement, finance and operations) led by the Chief Executive, is accountable for the delivery of the strategy. Day-to-day activities and operations are carried out by appropriately qualified staff and volunteers, under the leadership and direction of the Chief

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Executive and other members of the Senior Leadership Team. The remuneration of key management has been set by the Trustees taking account of market rates, expertise, experience and skills required to fulfil the roles successfully. The Board of Trustee Directors has continued to meet by zoom throughout the year supported by committees attending to more specific matters involved with clinical governance, finance and fundraising. A separate Richard House Trading Company Limited Board of Directors meets to oversee the affairs of that company.

Risk management

The Board of Trustee Directors is aware of the need for major risks to be identified and managed, and systems and staff structures are in place to support this. Richard House Trust is registered with the Care Quality Commission under the Care Standards Act 2000 and the Health and Social Care Act 2008 and as such is inspected, in accordance with the appropriate schedules, by their regulatory agencies. Richard House Trust holds a risk register and the process of risk management includes regular consideration of new risks, which is undertaken by the Senior Leadership Team. The Board of Trustee Directors is updated on these risks and consider that the major risks to which the charity is exposed have been reviewed and that systems or procedures have been established to manage these.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Who we are

Founded in 2000 by Life-President Anthea Hare, Richard House is London’s first children’s hospice. We provide palliative care and end-of-life services to babies, children and young people diagnosed with life-limiting and life-threatening conditions, and also give support to their families based on a foundation of partnership and real choice.

Based in East London, Richard House supports families from Newham, Barking, Dagenham, Tower Hamlets, Waltham Forest, Hackney, Redbridge, Haringey, Islington, Ilford, Camden and into South Essex. We help families choose when, where and how they receive care by offering residential admissions, day care and Hospice at Home services.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Vision, Mission and Values

Our Vision

Our vision is for communities to have a space where they can journey together to create memories of living and dying.

Our Mission

Our mission is to support individuals, families and communities of all faiths and none with living, dying and death by helping families choose when, where and how they receive quality and holistic care.

Our Values

Our values are based on taking PRIDE in everything that we do at Richard House and so:

Create a P OSITIVE environment for all
Be R ESPECTFUL and welcoming to all in our diverse communities
Promote I NTEGRITY and openness in all we do
Use the D EDICATION of our teams to put children and families first
Achieve E XCELLENCE in care

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Our Services

When a child is living with a life-limiting or life-threatening health condition, every member of their family is impacted physically, spiritually and emotionally.

Richard House provides a range of holistic and therapeutic services for the whole family, including:

Clinical care – for children and young people with complex health care needs.
Step down care – smoothing the transition from hospital to home.
Short stays – providing respite and giving children and young people opportunities to enjoy social interaction.
Hospice at Home – to provide health respite, step-down or end of life care to a child at home.
Oncology services – providing support for children and young people with cancer and their families.
Symptom management – ensuring pain and symptoms are minimised.
End of life care – providing end of life care at the place of choice by families.
Trips and family days – enabling children, young people and their families to enjoy activities they couldn’t do otherwise.
Group sessions – providing a supportive environment to meet with others in similar situations.
Music therapy – an established psychological clinical intervention through music to support our children and young people with their psychological, emotional, cognitive, physical, communicative and social needs.
Counselling – available to children and young people, their parents and siblings.
Transition service – providing young people and their family with information, advice and support when transitioning to adult services.
Bereavement support – from our qualified practitioners, for the family during a child’s illness and following the child’s death.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Our People

Our Staff

Our staff – both permanent and temporary – are key to all that we do at Richard House, and the Board thanks them for their continued efforts to care for our young people and support their families.

While the impact of COVID-19 was not as pronounced as in the last two years, ensuring the safety and wellbeing of our staff during the ongoing pandemic, as well as protecting the hospice and maintaining services, remained a priority. As such, we regularly reviewed and adapted our COVID secure working practices to provide protective care.

Our staff survey – run by external company Birdsong Consulting – ran in May and June 2022. We had a lower response rate than in 2021, believed to be reflective of our number of new starters and our pandemic-era homeworking, but we aim to increase this in future surveys.

We found average agreement with a list of 44 positive statements to be 62%, comparable to the previous year’s figures, with our staff most satisfied with the themes of “being myself”, “purpose”, “enjoying work” and “knowing what is expected of me”. Our themes for improvement were “leadership”, “stress”, “communications” and “environment”.

We aim to align our pay with the NHS Agenda for Change pay rates for our clinical staff and our recruitment drive successfully expanded our residential workforce, with the addition of a number of senior nurses and two band 7 nurses to offer clinical and managerial leadership.

This year marked the first year of our five-year education timeline, with a number of key achievements for permanent residential care staff. We adopted the Core Skills Training Framework 2021 ensuring we meet best practice standards, while 16 policies and procedures were reviewed and updated in collaboration with external specialists.

All of our registered nurses are PILS (Paediatric Immediate Life Support) course compliant, and 100% of our registered nurses are also competent in tracheostomy care. 76% of our modules are now taught in-house – a 58% increase on last year.

We provided 50 training days for care staff, and had 48 attendances to additional development courses. 91% of residential care staff are now compliant with all mandatory requirements.

We continue to promote our employee assistance programme to provide a range of support services, along with additional wellbeing resources, to ensure that staff have access to such support when needed.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Our Volunteers

In addition to our permanent and temporary staff, volunteers are a crucial part of the Richard House family. We have around 150 volunteers who donate their time and skills, with their roles ranging from retail assistants and van drivers to receptionists and gardeners.

They are our HEROES :

H appy to help E nthusiastic

R eliable

O utstanding

E ffective

S pecial

Our Families

Alongside providing care to children and young people diagnosed with a life-limiting, life-threatening or complex health condition, providing support to families is an essential part of our core mission.

Richard House provides a family-centred, needs-led and outcome based service to meet the psychological, physical, emotional, social and spiritual needs of our children, young people and families.

The majority of our families come from boroughs with the highest child poverty rates and income deprivation in the UK, namely Tower Hamlets, Newham and Hackney. As medical advances enable children with increasingly complex conditions to live longer, we feel passionately that these children need to be supported.

Our Partners

We continue to work in partnership with the NHS, caring for a number of life-limited children with complex care needs who stay with us on a long term basis, and we will continue to care for such children.

Our “home from home” approach operates in accordance with the aspirations of our partners Together for Short Lives, a leading UK charity for children with life-threatening and life-limiting conditions and their families.

In 2022/23, we embarked on joint working with Children’s Hospices around London (CHaL) to explore collaborative learning, and collaborated with the National Institute for Health Research (NIHR) for research in hospices.

We also worked with an external pharmacist to devise an in-house transcribing course for registered nurses, and undertook education support and sharing of information with a neighbouring hospice to assist with parenteral nutrition admissions.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

How Did We Do?

Everything we do at Richard House has the goal of supporting children and young people with lifelimiting, life-threatening and complex healthcare conditions and their families. We aim to accompany these families through life and death, creating positive experiences and memories.

In 2022/23, we provided 688 social admission nights, 90 EOL (end-of-life) care nights, 97 step-down nights from hospital to home, 470 respite nights and 277 hours of day care. We also provided 4,076 hours of respite care in the family home, an increase of 17%, with 21 families using Hospice at Home.

We provided 12,528 hours of high complex residential care and 1,684 hours of high complex care in the daily home. We provided 24/7 EOL service in collaboration with local nursing teams, and had a 78% reduction in staffing-related cancellations for residential care.

For our families, we ran 11 mums groups, 124 specialist play sessions, 135 music therapy sessions, 96 hours of creative therapies, 406 practical support sessions, 66 counselling sessions and 18 bereavement counselling sessions.

We had 89 care plan meetings, delivered 50 training days for clinical staff, and had 16 clinical policies reviewed and published.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Priorities and Performance

Each year we review our performance against quality measures from the previous year and set objectives for continuous quality improvement for the year ahead. The priorities for improvement at Richard House are identified and categorised using the Care Quality Commission (CQC)’s five domains – Safe, Effective, Caring, Responsive and Well-Led – to put the safety and experience of our families at the centre of how we improved in the year ahead.

As such, our priorities for 2022/23 in service of our core objective came in four areas: 1) Residential staffing, 2) Partnership Working 3) Training, and 4) Hospice at Home.

Residential Staffing

Our Goals

To restructure our residential care staffing model to ensure: i) in-house service is able to optimise the respite, step down and crisis support offered to our families, ii) safe care is delivered on a 1-to-1 basis to our service users, and iii) quality care is delivered

Our Performance

We delivered the recruitment of two band 7 nurses to our team to offer additional clinical and managerial leadership. More generally, our recruitment drive resulted in a larger residential workforce, and we recruited a larger number of senior nurses to lead on the care of children with medically complex needs. We matched the NHS Agenda for Change pay for our clinical staff to aid recruitment and retention.

We were able to provide 1,154 nights of care from our residential unit – a 49% increase from 2021/22. We also reduced our staffing related cancellations by 78%, meaning that we provided more consistent and reliable care to our children and families.

Partnership Working

Our Goals

To ensure collaborative working with external services.

Our Performance

We undertook joint working with Children’s Hospices around London (CHaL) to explore collaborative learning. We had 16 policies and procedures reviewed by external specialists and published at Richard House.

We worked with an external pharmacist to devise an in-house transcribing course for registered nurses, and started working with the National Institute for Health Research (NIHR) for research in

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

hospice. We also offered education support and sharing of information to a neighbouring hospice to assist with parenteral nutrition admissions.

Training

Our Goals

To i) update our staff training to enable Richard House services to safely care for more children with highly complex health needs, reflecting the changing demand on children’s hospice services ii) ensure a high level of compliance to mandatory training iii) improve training record retainment iv) improve staff competent in tracheostomy management, and v) digitise our records.

Our Performance

We introduced the Core Skills Training Framework (2021) to ensure that we align with healthcare standards for mandatory training – 91% of residential care staff are now compliant with all mandatory requirements.

We increased the number of hours worked by our practice development nurse post, while the practice development nurse developed the 16 Core Skills for Richard House complete with specific training plans and modules related to caring for the children on our caseload.

Core clinical modules have been uploaded to an online training platform, which provides 24/7 access to training resources for staff, while We worked collaboratively with local specialists to update our clinical policies, procedures and competency documents to reflect gold standard practice.

We started to run the majority of our training in-house, resulting in increased access to and frequency of training sessions, and we have introduced a detailed training matrix to improve training oversight and training records.

We purchased a training ventilator to allow us to run in-house training with the aim of increasing the number of staff competent to care for ventilated children and young people. 100% of our registered nurses are now competent in tracheostomy management.

We used staff feedback to reshape our induction program for new clinical employees to ensure that they are optimally prepared to meet the demands of the service and provide safe, quality and holistic care to our service users.

Hospice at Home

Our Goals

To ensure that our vital Hospice at Home service expands to meet the growing needs of the caseload, while offering families the choice of where they receive respite or end of life care.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Our Performance

Through collaborative working with continuing care teams, community nurses and palliative care teams, we have received more referrals which has resulted in a growing caseload of children and young people.

From 2022/23, the service saw a 17% increase in provision of respite hours, offering 4,076 hours of respite care at home to children with complex and life-limiting health conditions. This was achieved by maintaining high training and development standards and ensuring competency-based allocation of staff to families. This was supported by regular competency updates, training courses, and supervision.

We ensured that we met the needs of all children and young people requiring high dependency care by increasing our workforce to provide 2-1 care where required, and we were able to provide a 24 hour on-call end of life service in collaboration with local community nursing teams. This was achieved by creating a joint on-call rota to cover a wide range of support needs, inclusive of telephone advice, home visits and medication administration support.

We succeeded in increasing the respite hours delivered in the home in order to support the needs of the child and young person approaching the end of life.

We also introduced play therapy training sessions to our healthcare assistants to enhance existing skills, and introduced play assessment to children and young people within their family homes, creating a personalised plan for play and interaction.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Plans For The Future

As we continue to seek improvement in service of our core objective in 2023/24, we’re focusing on seven areas: 1) Safeguarding 2) Residential Capacity 3) Family Feedback 4) Hospice at Home 5) Medicine Management 6) Pharmacy Support, 7) Transition Services and 8) Financial

Safeguarding

Our Goal

To ensure the highest standards of safeguarding is embedded into our practice.

How we will achieve this

We will complete a safeguarding gap analysis to identify areas that require strengthening and work collaboratively with our local Safeguarding Children Partnership board to update our current policies and procedures.

We will also ensure that we are meeting the intercollegiate document training requirements across the organisation.

We will strive to add two more level 4 trained safeguarding leads to form a safeguarding lead team and provide specialised training for a new team of MCA & DOLS (Mental Capacity Act and Deprivation of Liberty Safeguards) and Prevent leads.

We will reshape our internal safeguarding structure to facilitate more effective escalation and support with safeguarding cases, and become more actively involved in safeguarding partnership work within NEL (North East London).

Residential Capacity

Our Goal

To increase residential bed capacity to ensure that Richard House is able to support the growing demands of the service.

How we will achieve this

We will liaise with architects to design new, functional rooms, and increase the number of residential beds from five to eight by converting existing spaces into bedrooms.

We will ensure that the residential staffing establishment reflects the needs of the service, incorporating a larger bed capacity, and work collaboratively with external partners to ensure that our services are able to reach and support more families in need.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Family Feedback

Our Goal

To review our family feedback system to optimise the data that we collect from families and ensure that all families have equal access to providing feedback.

How we will achieve this

We will employ an electronic feedback system to enable efficient and anonymised data collection, and roll out the electronic system to target all families on our caseload by using a variety of platforms.

We will produce multilingual surveys to offer quick access to feedback for families who do not speak or read English as their first language; adopting a more inclusive culture, and create a variety of surveys aimed to provide specific feedback related to different areas of the service. We will also actively encourage families' input in decision making processes.

Hospice at Home

Our Goal

Further expansion and restructuring of our Hospice at Home services in view of supporting more families in their homes for both respite and end of life care.

How we will achieve this

We will review the Hospice at Home model and ensure the growing needs of the service are reflected in the staffing establishment.

We will collect and evaluate family feedback to ensure that the service is shaped to provide the personalised care that families need, and introduce a palliative CNS (Clinical Nurse Specialist) to the team in view of supporting end of life cases in both residential and Hospice at Home teams.

We will introduce further senior staff members to the team to assist in managing our growing caseload, and integrate work with relevant external partners and healthcare professionals to increase our profile and referral numbers.

We will develop an in-reach program with prospective CNS posts to target London hospitals and build professional relationships, and ensure that the team receives high quality mandatory and specialist training programs in order to consistently meet the evolving needs of the families on our caseload.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Medicine Management

Our Goal

To implement an electronic medication system to improve safety around medication management and administration

How we will achieve this

We will liaise with our current pharmacy provider to tap into their existing electronic system, and set up training to produce a number of ‘super users’ at senior level, while delivering high quality training to all relevant staff. We will roll out the new system over a transitional period.

An electronic medication system would allow us to improve several factors around medication management, including safer transcribing, a reduction in medicines errors, safer administration, increased pharmacy input and support, better auditing processes, improved stock management, and automatic compliance with data protection regulations.

Pharmacy Support

Our Goal

To enhance pharmaceutical support at Richard House – a pivotal role in ensuring safe medicine management.

How we will achieve this

We will be engaging a specialist palliative care pharmaceutical company to provide a comprehensive pharmacy support service at Richard House.

The goal of this partnership will be to provide consistency through the longer-term placement of pharmacists to Richard House to enable a good rapport with service users and their families to be established and so contribute to a smooth and robust pre-admission medicine.

The partnership will improve our reconciliation process, contribute to a high-quality medicine management process, provide pharmaceutical support and advice daily, provide annual training in medicine management and controlled drugs to the whole nursing team, conduct a range of medicine management audits, and contribute to good governance of medicines management.

In the coming year we aim to support a number of senior nurses in starting a nonmedical prescribing course. This will contribute to timely prescribing of medicines and extensively improve our ability to accept emergency admissions and support children in-house.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Transition Services

Our Goal

To develop our transition services to enable us to help families successfully navigate the oftenchallenging transition period from paediatric services to adult services.

How we will achieve this

We will work collaboratively with Haven House children’s hospice to create and fill a shared transition Clinical Nurse Specialist (CNS) post. The CNS will work across both services to support families during this difficult period by signposting to appropriate adult and external support services.

We will work collaboratively with adult services to develop and establish adolescent pathways from Paediatric to adult care.

We will also actively share learning and set up joint study days to help shape transition services within the adult sector, and ensure that the specific needs of families during the transition period are at the forefront of growing the transition service.

Financial

Our Goal

To increase and diversify our sources of income to build our cash and accounting reserves to provide increased financial security and the resources necessary to fund our future growth to meet the growing demand for our services.

How we will achieve this

We will review our non-care activities to ensure that they undertaken as cost effectively as possible.

We will strengthen our fundraising and retail teams in order to increase our fundraising and retail capabilities and income.

We will continue to strengthen and grow our care operations so that they are of an optimal scale and our team has the range and depth of skills to continue to care for children with complex health conditions, some of whom stay with us on a longer term basis.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Financial Review

Principal risks and uncertainties

The key risks we face include: raising sufficient donations and legacies income to fund our expenditure commitments; limited cash reserves; recruiting and retaining children's nurses required to deliver the support to children, young people, and their families; maintaining high standards of care including the regulatory risks in complying with the requirements of CQC and uncertainty over future levels of statutory income.

Risks and mitigation thereof are reviewed monthly at senior leadership meetings and at Trustee Directors' meetings. We undertake regular performance appraisals to keep the quality of our work high.

Income

The financial statements show that income increased to £4,724,497 (2022: £3,853,576). Fundraising income (donations and legacies income and income from fundraising and events) increased to £1,907,130 (2022: £1,443,347). The increase is mainly attributable to the accrued legacy of £700k. Statutory income increased to £2,272,987 (2022: £1,842,959). It is worth noting that the 2022 figure included government grants from NHS England (NHSE) of £107,798 which were not received in the current year. NHSE awarded funding to allow the hospice to make available bed capacity and community support to provide support to children with complex needs in the context of COVID -19 situation.

Expenditure

The in-year expenditure increased by £688,919 to £4,998,155 (2022: £4,309,236). The increase is split between the charitable expenditure which, increased in the year by £584,891 to £3,553,003 (2022: £2,968,111) due to increased activity levels in care services during the year. Expenditure on raising funds made up of fundraising and publicity and trading costs also increased by £104,028 to £1,445,153 due to a number of factors; high staff turnover leading to high recruitment costs, increased activities especially in the Trading Company and inflation (2022: £1,341,125).

Net operating result

The overall result for the year was a net deficit of £273,658 (2022: net deficit of £455,660). At 31 March 2022, Richard House Trading Company Limited made a profit for the financial year of £28,139 (2022: £68,574 profit).

Investment policy

Any surplus funds are kept on deposit to earn interest, so that they are readily available to meet our costs when required. This policy is reviewed periodically by the Board of Trustee Directors.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Cash flow

The cash outflow from operating activities was £626,580 (2022: outflow £398,606) resulting in net cash outflow after investing activities of £705,592 (2022: outflow of £403,437).

Reserves policy

Unrestricted funds of the charity at the year-end amounted to £5,103,332 (2022: £5,283,833) of which £748,581 (2022: £841,191) were free funds.

The Board of Trustee Directors aspires to retain free funds equivalent to a minimum of six months' operating costs of £2.5 million, based upon the costs for the year ended 31 March 2023. The Board is working to restore free funds above the target level as soon as practicable over the next five years. This will ensure that there is very little risk of unplanned closure that might otherwise have a very serious impact on our vulnerable beneficiaries. The Finance and Fundraising Committee continues to review our reserves policy to reflect any changes that may be necessary.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Statement of Trustees' Responsibilities

The trustees (who are also directors of Richard House Trust for the purposes of company law) are responsible for preparing the Trustee Directors' Annual Report (including the Strategic Report) and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the charitable company and the group and of the incoming resources and application of resources, including the income and expenditure of the charitable group for that period. In preparing these financial statements, the trustees are required to:

select suitable accounting policies and then apply them consistently;
observe the methods and principles in the Charities Statement of Recommended Practice;
make judgements and estimates that are reasonable and prudent;
state whether applicable UK Accounting Standards including FRS102 have been followed, subject to any material departures disclosed and explained in the financial statements; and
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and the group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

there is no relevant audit information of which the charitable company's auditor is unaware; and
the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information.

Auditors

The auditors, Moore Kingston Smith LLP, will be proposed for re-appointment in accordance with the Companies Act 2006.

Declaration

The Trustee Directors declare that they have approved the Trustee Directors' Annual Report above.

Signed on behalf of the charity's Trustee Directors on 30 January 2024.

Derek Lovelock, Trustee Director

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023 Part 2 Financial Statements 23

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS AND TRUSTEES OF RICHARD HOUSE TRUST

Opinion

We have audited the financial statements of Richard House Trust (the ’parent charitable company’) and its subsidiaries (the ‘group’) for the year ended 31 March 2023 the Group Summary Income and Expenditure Account, the Group and Parent Charitable Company Balance Sheets, the Group Cash Flow Statement and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 ‘The Financial Reporting Standard Applicable in the UK and Republic of Ireland’ (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

give a true and fair view of the state of the group’s and the parent charitable company’s affairs as at 31 March 2023 and of the group’s incoming resources and application of resources, including its income and expenditure, for the year then ended;
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordance with the requirements of the Companies Act 2006 and the Charities Act 2011.

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s Responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the group’s and parent charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

the information given in the trustees’ annual report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
the trustees’ annual report have been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the group and parent charitable company and their environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ annual report.

We have nothing to report in respect of the following matters where the Companies Act 2006 and the Charities Act 2011 require us to report to you if, in our opinion:

the parent charitable company has not kept adequate and sufficient accounting records, or returns adequate for our audit have not been received from branches not visited by us; or
the parent charitable company’s financial statements are not in agreement with the accounting records and returns; or
certain disclosures of trustees’ remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit; or

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement set out on page 11, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the group and parent charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the group or parent charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s Responsibilities for the audit of the financial statements

We have been appointed as auditor under the Companies Act 2006 and section 151 of the Charities Act 2011 and report in accordance with those Acts.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are

free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

As part of an audit in accordance with ISAs (UK) we exercise professional judgement and maintain professional scepticism throughout the audit. We also:

Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purposes of expressing an opinion on the effectiveness of the group and parent charitable company’s internal control.
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the trustees.
Conclude on the appropriateness of the trustees’ use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the group and parent charitable company’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the group or parent charitable company to cease to continue as a going concern.
Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation.
Obtain sufficient appropriate audit evidence regarding the financial information of the entities or business activities within the group to express an opinion on the consolidated financial statements. We are responsible for the direction, supervision and performance of the group audit. We remain solely responsible for our audit report.

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

Explanation as to what extent the audit was considered capable of detecting irregularities, including fraud

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.

The objectives of our audit in respect of fraud, are; to identify and assess the risks of material misstatement of the financial statements due to fraud; to obtain sufficient appropriate audit evidence regarding the assessed risks of material misstatement due to fraud, through designing and implementing appropriate responses to those assessed risks; and to respond appropriately to instances of fraud or suspected fraud identified during the audit. However, the primary responsibility for the prevention and detection of fraud rests with both management and those charged with governance of the charitable company.

Our approach was as follows:

We obtained an understanding of the legal and regulatory requirements applicable to the charitable company and considered that the most significant are the Companies Act 2006, the Charities Act 2011, the Charity SORP, and UK financial reporting standards as issued by the Financial Reporting Council
We obtained an understanding of how the charitable company complies with these requirements by discussions with management and those charged with governance.
We assessed the risk of material misstatement of the financial statements, including the risk of material misstatement due to fraud and how it might occur, by holding discussions with management and those charged with governance.
We inquired of management and those charged with governance as to any known instances of non-compliance or suspected non-compliance with laws and regulations.
Based on this understanding, we designed specific appropriate audit procedures to identify instances of non-compliance with laws and regulations. This included making enquiries of management and those charged with governance and obtaining additional corroborative evidence as required.

There are inherent limitations in the audit procedures described above. We are less likely to become aware of instances of non-compliance with laws and regulations that are not closely related to events and transactions reflected in the financial statements. Also, the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment by, for example, forgery or intentional misrepresentations, or through collusion.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006 and, in respect of the consolidated financial statements, to the charity’s trustees, as a body, in accordance with Chapter 3 of Part 8 of the Charities Act 2011. Our audit

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

work has been undertaken so that we might state to the charitable company’s members and trustees those matters which we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to any party other than the charitable company, the charitable company’s members, as a body, and the charity’s trustees, as a body, for our audit work, for this report, or for the opinion we have formed.

30 January 2024 Neil Finlayson (Senior Statutory Auditor) for and on behalf of Moore Kingston Smith LLP, Statutory Auditor 6[th] Floor 9 Appold Street London EC2A 2AP

Moore Kingston Smith LLP is eligible to act as auditor in terms of Section 1212 of the Companies Act 2006.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Consolidated Statement of Financial Activities (Incorporating an Income and Expenditure Account) for year ended 31 March 2023

Notes Income Incoming resources' from fundraising	Unrestricted Restricted Funds Funds £ £	Unrestricted Restricted Funds Funds £ £	Total 2023 £ 1,907,130 - 544,298 82 2,272,987 4,724,497	Total 2022 £
Donations and legacies 2 Other trading activities:	1,773,396	133,734		1,361,330 82,017 565,465 1,805 1,842,959
Fundraising and events 2	-	-
Income from trading company 3 Income from investment and interest Income from Charitable activities Statutory and grant funding for hospice care 4 Total income	544,298 82 2,272,987	- - -
	4,590,763	133,734		3,853,576
Expenditure Expenditure on Raising funds
Fundraising and publicity 5 Expenses of trading company 3 Expenditure on Charitable activities 5 Total expenditure 5 Net income/(expenditure)	928,994 516,159	- -	928,994 516,159 1,445,153 3,553,002 4,998,155 ( 273,658)	844,234 496,891
	1,445,153 3,297,972	- 255,030		1,341,125 2,968,111
	4,743,125	255,030		4,309,236

	( 152,362)	( 121,296)		( 455,660)
			5,381,002 5,107,344
Fund balances brought forward at 1 April 2022	5,223,948	157,054		5,836,662
Fund balances brought forward	5,071,586	35,758		5,381,002
at 1 April 2023	Note 18	Note 19

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Group and Charity Balance Sheet at 31 March 2023

Notes Fixed Assets Tangible assets 9 Investments 10 Current Assets Debtors falling due within one year 11 Cash at bank and in hand Creditors: Amounts falling due within one year 12 Net current assets Creditors: Amounts falling due within more than one year 13 Net assets Represented by: Unrestricted funds Charity funds 18, 19 Trading subsidiary funds 18, 19 Restricted funds 18, 19	2023 2022 £ £ 4,151,271 4,233,915 - - 4,151,271 4,233,915 1,060,494 502,972 648,155 1,353,747 1,708,649 1,856,719 (747,446) (709,632) 961,203 1,147,087 ( 5,130) - 5,107,344 5,381,002 5,103,332 5,283,833 (31,746) (59,885) 5,071,586 5,223,948 35,758 157,054 5,107,344 5,381,002 Group	2023 2022 £ £ 4,139,613 4,227,505 4 4 Company
	4,151,271	4,139,617 4,227,509
	1,060,494 648,155	1,015,697 459,270 545,601 1,294,491
	1,708,649 (747,446)	1,561,298 1,753,761 (561,825) (540,383)
	961,203	999,473 1,213,378
	( 5,130) 5,107,344	- - 5,139,090 5,440,887
	5,103,332 (31,746)	5,103,332 5,283,833 - -
	5,071,586 35,758	5,103,332 5,283,833 35,758 157,054
	5,107,344	5,139,090 5,440,887

Approved and authorised for issue by the Board of Trustee Directors on 30 January 2024 and signed on its behalf by:

Derek Lovelock, Trustee Director

Company number: 3232837

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Consolidated Cashflow Statement for year ended 31 March 2023

Notes Net cash (outflow) /inflow from operating activities (a) Investing activities Purchase of tangible fixed assets Investment income and interest Net cash used in investing activities Net (decrease) /increase in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year Notes to the cash flow statement (a) Net cash (inflow) /outflow from operating activities Net (outgoing) incoming / resources for the year Depreciation Amortisation Investment income and interest Decrease in debtors Increase in creditors/provisions Net cash (outflow)/inflow from operating activities	2023 £ ( 626,580) ( 79,094) 82 ( 79,012) ( 705,592) 1,353,747 648,155 ( 273,658) 161,738 - ( 82) ( 557,522) 42,944 ( 626,580)	2022 £ ( 398,606) ( 6,636) 1,805
		( 4,831) ( 403,437) 1,757,184
		1,353,747
		( 455,660) 159,296 267 ( 1,805) ( 169,618) 68,914
		( 398,606)

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023

1. Accounting Policies

Richard House Trust is a charity incorporated in England and Wales.

Basis of accounting

These financial statements have been prepared in accordance with FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" (FRS 102) and the requirements of the Companies Act 2006.

The Charitable Company and its subsidiaries constitute a public benefit group as defined by FRS 102 and therefore the Charity also prepared its financial statements in accordance with the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (The FRS 102 Charities SORP), the Companies Act 2006 and the Charities Act 2011.

These accounts have been prepared on the going concern basis, under the historical cost convention. The significant accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all years presented unless otherwise stated.

Consolidation

The group financial statements consolidate the financial statements of the company and its two wholly owned subsidiary undertakings, Richard House Developments Limited and Richard House Trading Company Limited, for the year ended 31 March 2023.

In accordance with Section 408 of the Companies Act 2006, no separate statement of financial activities is presented for the charity. The net outgoing resources attributable to Richard House Trust were £301,797 (2022: 524,234).

Income

This represents income from grants, donations, fundraising events, merchandising sales, statutory funding, and interest.

There are two types of income: unrestricted and restricted. Unrestricted funds are funds that can be spent at the discretion of the Trustee Directors on the charity's objects. Designated funds are unrestricted funds which have been set aside by Trustees Directors for specific purposes. Restricted funds are funds provided by external sources for specific projects and may only be applied towards those specific projects.

All incoming resources are included in the Statement of Financial Activities when the Charity is legally entitled to the income after any performance conditions have been met, the amount can be measured reliably, and it is probable that the income will be received.

For donations to be recognised, the Charity will have been notified of the amounts and the settlement date in writing. If there are conditions attached to the donation and this requires a level of performance before entitlement can be obtained, then the income is deferred until those conditions are fully met or the fulfilment of those conditions is within the control of the Charity and it is probable that they will be fulfilled.

No amount is included in the financial statements for volunteer time in line with the SORP (FRS 102). Further detail on their contribution is given in the Trustees' Report

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

1. Accounting Policies (continued)

For legacies, entitlement arises when the Charity is aware that probate has been granted. Receipt is normally when the executors have established that there are sufficient assets in the estate. Where legacies have been notified to the Charity, or the Charity is aware of the granting of probate, and the criteria for income recognition has not been met, then the legacy is treated as a contingent asset and disclosed if material.

Income from trading activities includes income earned from fundraising events and trading activities to raise funds for the charity. Income is received in exchange for supply of goods and services to raise funds and is recognised when entitlement has occurred.

Expenditure

This represents the expenditure on raising funds and charitable expenditure. Expenditure on raising funds includes fund raising and publicity costs and the expenses of the trading company. Charitable expenditure is the cost of activities in furtherance of the charity's objects.

Expenditure is classified by the category of activity for which it is used rather than by type of expense. Allocation is on an actual basis, or where this is not possible, on an estimated usage basis.

Expenditure on raising funds are those costs incurred in attracting donations and legacies income, and those incurred in trading activities that raise funds.
Charitable activities include expenditure associated with the provision of hospice and related care and include both the direct costs and support costs relating to these activities.
Support costs include central costs and have been allocated to cost categories on the basis of staff time spent in each area.
Governance costs (included as part of support costs) include those incurred in the governance and strategic management of the organisation including costs associated with meeting constitutional and statutory requirements.

Liabilities are recognised as soon as there is a legal or constructive obligation committing the charity to the expenditure.

Tangible Fixed Assets

Expenditure on tangible fixed assets over £1,000 is capitalised and depreciation is provided at the following annual rates to write off the cost of each asset over its estimated useful life:

Fixtures and fittings 20% straight line Office equipment 15% straight line Motor vehicles 25% straight line Computer equipment 33% straight line Freehold buildings 2% straight line

Intangible Fixed Assets

Expenditure on intangible fixed assets over £1,000 is capitalised and depreciation is provided at the following annual rates to write off the cost of each asset over its estimated useful life: Web site 33% straight line Computer software 33% straight line

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

1. Accounting Policies (continued)

Stock

Stock is valued at the lower of cost or net realisable value after making due allowance for any obsolete or slow-moving stock.

Donated goods for resale or distribution

The company receives donated goods for resale in the charity shops of the subsidiary company. As per the advice of The Accounting Council, donated goods are not recognised as income on receipt as the value cannot be measured reliably and the benefit of recognising the item does not outweigh the costs.

Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less.

Provision for accrued holiday pay

The company has made a provision for unused holiday pay accrued at year end. As the total amount accrued was immaterial, the adjustment was made within the reporting period.

Provision for bad debt

The company has made a provision for bad debts based on those debtors which are unpaid at the time the accounts were approved and due to the time may not be recovered in full.

Taxation

The company is a registered charity and did not receive taxable income in the year.

Remuneration

The company has a Remuneration policy which includes remuneration for key management personnel. The company undertakes benchmarking regularly when setting remuneration and determining salary changes.

Operating leases

Rentals charged under operating leases, including any lease incentives received, are charged on a straightline basis over the term of the leases.

Pension costs

Pension contributions are charged to the statement of financial activities on an accrual basis.

Financial instruments

The company has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

Financial instruments are recognised in the company's statement of financial position when the company becomes party to the contractual provisions of the instrument.

Basic financial assets, which include trade and other debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

1. Accounting Policies (continued)

using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest.

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the company after deducting all of its liabilities.

Basic financial liabilities, including trade and other creditors, bank loans, loans from fellow group companies and preference shares that are classified as debt, are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest.

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

Going concern

The trustees have assessed whether the use of the going concern basis is appropriate and have considered possible events or conditions that might cast significant doubt on the ability of the charity to continue as a going concern. The trustees have made this assessment for a period of at least one year from the date of approval of the financial statements and have considered the potential impact of the Covid-19 pandemic. In particular the trustees have taken account of pressures on statutory income, donation income, fundraising events, and trading income, as well as expenditure. The trustees have considered various scenarios and the mitigating action available to them should income fall significantly. Based on this and the significant unrestricted reserves available the trustees have concluded that there is a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. The charity therefore continues to adopt the going concern basis in preparing its financial statements.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

2. Donations and Legacies

2. Donations and Legacies	2. Donations and Legacies	2. Donations and Legacies
	2023	2022
	£	£
Community	180,421	184,483
Trusts and Foundations	193,931	283,122
Individuals	249,740	200,673
High Value	136,037	181,944
Corporate	377,076	331,233
Legacies	732,543	129,905
Gift aid	37,382	49,970

	1,907,130	1,361,330



Fundraising and events
	2023	2022
	£	£
Fundraising and events	-	82,017

Richard House Trust Notes to the Financial Statements for year ended

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

31 March 2023 (continued)

31 March 2023 (continued)
3 . Investments in Subsidiaries	2023 £	2022 £
Richards House Trading Company Limited Income	544,298 40,665	565,465 37,528
Intercompany income eliminated on consolidation Consolidated income	584,963	602,993 ( 20,353) ( 476,538) -
Cost of sales Administration expenses	( 28,559) ( 487,600)
Intercompany expenses eliminated on consolidation Net consolidated income before donation and taxation Net intercompany income Operating (loss)/profit before donation to parent company Donation to parent company (Loss)/Profit on ordinary activities before taxation Taxation Profit/(Loss) on ordinary activities before taxation Dividends Retained profit/(loss) for the financial year Retained profit brought forward	- ( 516,159) 68,804 (40,665) 28,139 - 28,139 - 28,139 - 28,139 ( 59,883)
		( 496,891) 106,102 (37,528)
		68,574 -
		68,574 -
		68,574 -
		68,574 ( 128,457)
Charitable distribution from parent undertaking
Retained profit carried forward	( 31,744)	( 59,883)

At the end of the year, the company had aggregate assets of £169,109 (2022: £123,063), liabilities of £202,300 (2022: £182,946) and net shareholder’s deficit of £33,191 (2022: £59,883).

Richard House Developments Limited

The company has not traded during the year or the preceding financial year. During these years the company received no income and incurred no expenditure and therefore made neither profit nor loss. At the end of the year, the company had aggregate assets of £2 (2022: £2) and net shareholder’s funds of £2 (2022: £2).

Richard House Trust Notes to the Financial Statements for year ended

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

31 March 2023 (continued)

4. Statutory and Grant Funding for Hospice care

4. Statutory and Grant Funding for Hospice care
	2023	2022
	£	£
Income from core NHS contracts	755,822	504,772
Other NHS and local authority income	1,129,830	838,803
Department of Health grants	387,335	391,586
COVID Grants	-	107,798
	2,272,987	1,842,959

4. Statutory and Grant Funding for Hospice care	4. Statutory and Grant Funding for Hospice care	4. Statutory and Grant Funding for Hospice care
Income from core NHS contracts Other NHS and local authority income Department of Health grants COVID Grants			2023 2022 £ £ 755,822 504,772 1,129,830 838,803 387,335 391,586 - 107,798 2,272,987 1,842,959

5. Expenditure Analysis of total expenditure Fundraising and publicity Trading company expenses Hospice care Governance Total expenditure Analysis of support costs Fundraising and publicity Hospice care Governance Total support costs	Staff costs £ 587,475 238,339 2,270,305 30,841	Other direct Support costs costs £ £ 178,095 163,424 277,819 - 797,250 438,078 14,905 1,624 1,268,069 603,126 Staff Other direct costs costs £ £ 118,093 45,331 274,866 163,212 - 1,624 392,959 210,167		Total 2023 £ 928,994 516,158 3,505,633 47,370
	3,126,960			4,998,155
				Total 2023 £ 163,424 438,078 1,624
				603,126

Expenditure on Charitable activities includes the expenditure on Hospice care and Governance.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

5. Expenditure (continued)

5. Expenditure (continued)
Analysis of total expenditure	Staff costs £	Other direct Support costs costs £ £	Total 2022 £
Fundraising and publicity Trading company expenses Hospice care Governance	575,856 265,086 1,784,357 20,126	116,771 151,607 231,806 - 763,333 386,316 13,325 653	844,234 496,892 2,934,006 34,104
Total expenditure	2,645,425	1,125,235 538,576	4,309,236
Analysis of support costs		Staff Other direct costs costs £ £	Total 2022 £
Fundraising and publicity Hospice care Governance Total support costs		129,727 21,880 302,250 84,066 - 653 431,977 106,599	151,607 386,316 653
			538,576

Expenditure on Charitable activities includes the expenditure on Hospice care and Governance.

Analysis of governance costs Staff costs Audit fees Support costs	2023 £ 30,841 14,905 1,624	2022 £ 20,126 13,325 653
	47,370	34,104

Support costs are included in the above analysis of total resources expended and have been allocated across activities on the basis of staff time spent in each area. These costs include providing IT, payroll, personnel, finance, property and other central services to the charity’s staff and volunteers.

Governance costs have been funded entirely by unrestricted funds.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

6. Staff Costs	2023 £	2022 £
Wages and salaries Social security costs Other pension costs Redundancies Average number of employees full time equivalent: Charitable work Fundraising Trading Administration	3,000,698 306,007 192,663 20,681 3,520,049 2023 Number 49 11 12 7	2,673,282 252,265 151,856 -
		3,077,403
		2022 Number 41 12 13 12
	79	78

The number of employees receiving remuneration in excess of £60,000 increased within the following bands:

	2023 2022 Number Number	2023 2022 Number Number
£60,000 - £70,000 £70,001 - £80,000 £80,001 - £90,000	1 1 1 1 1

Total pension contributions for the highest paid employee excluding the Chief Executive who is not on the pension scheme during the year were £10,937 (2022: £5,320). The remuneration of key management personnel, who included the Chief Executive, Director of Finance and Operations, Director of Family and Care Services,Head of Fundraising and Head of HR and Volunteeer Engagement, Deputy CEO was as follows:
	2023 £	2022 £
Aggregate emoluments Company pension contributions	393,447 19,447	356,731 15,464
	412,894	372,195

CEO was as follows:
	2023	2022
	£	£
Aggregate emoluments	393,447	356,731
Company pension contributions	19,447	15,464
	412,894	372,195

The number of key management personnel for whom retirement benefits are accruing under defined contribution schemes amounted to NIL (2022: NIL).

Redundancy payments in the year totalled £20,681 (2022: £nil).

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

7. Net (expenditure)/income

		2023	2022
This is stated after charging:		£	£
Auditor's remuneration:
Company	- current year audit fee excluding VAT	15,600	13,500
Subsidiary companies	- current year audit fee	9,000	8,000
	- current year non-audit	2,880	550
Depreciation		161,738	159,296
Amortisation		-	267

8. Intangible Fixed Assets

Group and Company Cost	Software Website £ £	Total £
At 1 April 2022	7,768 15,942	23,710
Additions	- -	-
At 31 March 2023	7,768 15,942	23,710
Accumulated Amortisation
At 1 April 2022	7,768 15,942	23,710
Charge for the year	- -	-
At 31 March 2023	7,768 15,942	23,710
Net Book Value
At 31 March 2023	- -	-

At 31 March 2022	- -	-

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

9 . Tangible Fixed Assets

Group Cost At 1 April 2022	Freehold Buildings Fixtures & Computer Motor Land Fittings Equipment Vehicle Total £ £ £ £ £ £ 270,704 5,704,460 519,157 121,502 27,901 6,643,724 - 26,106 36,765 1,859 14,364 79,094 ( 27,901) ( 27,901)
Additions
Release on disposal At 31 March 2023 Accumulated Depreciation At 1 April 2022
	270,704 5,730,566 555,922 123,361 14,364 6,694,917
	- 1,807,175 468,514 106,219 27,901 2,409,809 - 114,307 29,572 14,268 3,591 161,738 ( 27,901) ( 27,901)
Charge for the year
Release on disposal At 31 March 2023 Net Book Value At 31 March 2023 At 31 March 2022 Company Cost At 1 April 2022
	- 1,921,482 498,086 120,487 3,591 2,543,646
	270,704 3,809,084 57,836 2,874 10,773 4,151,271
	270,704 3,897,285 50,643 15,283 - 4,233,915
	Freehold Buildings Fixtures & Computer Motor Land Fittings Equipment Vehicle Total £ £ £ £ £ £ 270,704 5,704,460 351,922 100,523 - 6,427,609 - 26,106 34,921 1,859 - 62,886
Additions
At 31 March 2023 Accumulated Depreciation At 1 April 2022
	270,704 5,730,566 386,843 102,382 - 6,490,495
	- 1,807,175 303,027 89,902 - 2,200,104 - 114,307 26,864 9,607 - 150,778
Charge for the year
At 31 March 2023 Net Book Value At 31 March 2023 At 31 March 2022
	- 1,921,482 329,891 99,509 - 2,350,882
	270,704 3,809,084 56,952 2,873 - 4,139,613
	270,704 3,897,285 48,895 10,621 - 4,227,505

A substantial contribution towards the cost of the buildings was received from the National Lottery Charities Board and as such the buildings may not be sold without their consent until 2084.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

10. Fixed Asset Investments - Group Undertakings

The company’s investments at the balance sheet date in the share capital of companies include the following:

	Nature of	Class of	Percentage	2023	2022
Shares in group undertakings	business	share	holding	£	£
	Property
Richard House Developments Limited	development	Ordinary	100%	2	2
Richard House Trading Company Limited	Retail	Ordinary	100%	2	2

11. Debtors

11. Debtors
		Group		Company
	2023		2022	2023	2022
	£		£	£	£
Trade debtors	172,380		239,681	172,380	239,681
Bad debt provision	8,786		8,786	8,786	8,786
Amount owed from
subsidiary undertaking	-		-	-	13,697
Other debtors	33,607		10,681	28,512	10,676
Prepayments	82,601		118,291	46,873	71,271
Accrued income	763,120		125,533	759,146	115,159
	1,060,494		502,972	1,015,697	459,270
12. Creditors: Amounts falling due within one year

		Group		Company	Company
	2023		2022	2023	2022
	£		£	£	£
Trade creditors	85,211		87,009	71,280	70,081
Taxation and social security	78,956		63,038	78,956	63,038
Amount owed to
subsidiary undertaking			-	10,101
Other creditors	274,396		276,257	274,398	276,257
Finance lease liability	4,104		-	-	-
Accruals	295,075		283,328	127,090	131,007
Deferred income	9,704			-
	747,446		709,632	561,825	540,383
13. Creditors: Amounts falling due within more than		one year

		Group				Company	Company
	2023		2022		2023		2022
	£		£		£		£
Finance lease liability	5,130			-	-		-
14. Defered income
		Group				Company
	2023		2022		2023		2022
	£		£		£		£
Additions during the year	9,704				-		-
	9,704			-	-		-

Deferred income comprises income relating to March; all amounts relate to the next accounting period.

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Richard House Trust Notes to the Financial Statements for year ended 31 March 2023 (continued)

15. Share Capital

The company does not have share capital. However, every member of the company undertakes to contribute to the assets of the company such amount as may be required, not exceeding £1. There were 9 (2022 - 9) members at the balance sheet date.

16. Pension Commitments

The company is an approved organisation, for the purpose of the National Health Service (Superannuation) Regulations 1980, making contributions to the National Health Service Pension Scheme. The Scheme is regarded as a statutory scheme by the Inland Revenue and is covered by section 22 of chapter 3 of the 1970 Finance Act. The contributions of the employer are 20.68% (the employer pays 14.38% under the transitional arrangement and the NHS paid 6.30% until March 2023) and the contributions of the employee range from 7.1% to 13.5%. As a statutory scheme, benefits are fully guaranteed by the Government. Contributions from both members and employers are paid to the Exchequer which meets the cost of the scheme benefits. The Exchequer also pays for the cost of increasing benefits each year by the rate of inflation. This extra cost is not met by contributions from scheme members and employees. Contributions of £55,812 (2022: £34,883) were charged in the financial statements.

Contributions are also made to another independent money purchase pension scheme of which a certain number of the company's staff are members. It is funded by assets held outside Richard House Trust. Contributions of £136,851 (2022: £116,973) were charged in the financial statements. The company has an auto-enrolment process in place for the money purchase pension scheme in compliance with the changes to pension regulations.

At 31 March 2023 contributions amounting to £8,975 (2022: £6,145) were payable to National Health Service Pension Scheme and £14,913 (2022: £14,822) were payable to the independent money purchase pension scheme and both are included in creditors.

Richard House Trust Notes to the Financial Statements for year ended

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

31 March 2023 (continued)

17. Contingent Liabilities

Richard House Trust acts as a guarantor on a lease held by Richard House Trading Company Limited and as such covenants to pay rents in the event of Richard House Trading Company Limited failing to comply with the terms of the lease. The annual rent is £36,500 for the remainder of the lease for the term of 15 years commencing 22 June 2023.

18. Analysis of Unrestricted Funds


Designated funds Fixed asset fund Replacement and maintenance fund Free funds Unrestricted funds of the charity Trading subsidiary funds Designated funds Fixed asset fund Replacement and maintenance fund Free funds Unrestricted funds of the charity Trading subsidiary funds	Balance at Transfer 1 April Incoming Resources between 2022 Resources Expended Funds £ £ £ £ 4,227,505 - - ( 87,892) 215,138 - - - 4,442,643 - - ( 87,892) 841,190 4,046,465 (4,226,966) 87,892	Balance at 31 March 2023 £ 4,139,613 215,138
		4,354,751
		748,581
	5,283,833 4,046,465 ( 4,226,966) - (59,885) 544,298 (516,159) - 5,223,948 4,590,763 ( 4,743,125) - Balance at Transfer 1 April Incoming Resources between 2021 Resources Expended Funds £ £ £ £ 4,371,181 - - ( 143,676) 215,138 - - - 4,586,319 - - ( 143,676)	5,103,332
		(31,746)
		5,071,586
		Balance at 31 March 2022 £ 4,227,505 215,138
		4,442,643
	1,348,742 2,490,363 (3,141,591) 143,676	841,190
	5,935,062 2,490,363 ( 3,141,591) - (128,459) 565,465 (496,891) 5,806,603 3,055,828 ( 3,638,482) -	5,283,833 (59,885)
		5,223,948

The fixed asset fund represents funds that the trustees have agreed to set aside as designated funds and corresponds to the net book value of tangible fixed assets not represented by restricted funds. The replacement and maintenance fund represents funds set aside as designated funds to ensure that fixtures, fittings and computer equipment are fully operational at all times. Amounts are transferred to and from the general fund to maintain the designated funds at the appropriate levels. These funds typically represent between 4-5% of the fixed asset value.

The trading subsidiary funds represents the retained profit held by Richard House Trading Company Limited

It is anticipated that these funds will not be used in the next three years as the care area of the hospice has recently been refurbished. The replacement and maintenance fund is expected to be spent within five years

Richard House Trust Notes to the Financial Statements for year ended

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

31 March 2023 (continued)

19. Analysis of Restricted Funds

19. Analysis of Restricted Funds
	Balance at Transfer	Balance at
Respite Care Fund Transition Fund Care Equipment Sixth Bedroom Playground Regeneration Other funds	1 April Incoming Resources between 2022 Resources Expended Funds £ £ £ £ 3,500 112,876 ( 116,376) - 9,379 100 ( 9,479) - 71,900 1,358 ( 55,000) - 12,500 5,000 - - 38,747 - ( 38,747) - 21,028 14,400 ( 35,428) - 157,054 133,734 ( 255,030) -	31 March 2023 £
		-
		-
		18,258
		17,500
		-
		-
		35,758
	Balance at Transfer 1 April Incoming Resources between	Balance at 31 March
	2021 Resources Expended Funds	2022
	£ £ £ £	£
Department of Health Section 64 Grant COVID -19 Grants Respite Care Fund Transition Fund Care Equipment Sixth Bedroom Playground Regeneration Other funds	- 391,586 ( 391,586) - 107,798 ( 107,798) - 118,220 ( 114,720) 20,029 ( 10,650) 17,559 67,683 ( 13,342) - 12,500 - - - 38,747 - - 53,686 ( 32,658) - 30,059 797,749 ( 670,754) -	- - 3,500 9,379 71,900 12,500
		38,747
		21,028
		157,054

The Department of Health Section 64 Grant consists of funds awarded to maintain existing levels of in house care and to open additional beds during periods of expressed demand.

The Department of Health Grants consists of funds awarded from the £30 million funding for children’s palliative care in 2010/11 for a pilot rapid response home care/end of life service for children, young people and their families. The expenditure was deferred while the hospice refurbishment was undertaken and resumed when residential care services returned to the Beckton Site.

The Respite Care Fund consists of funds raised to provide respite and other care for children, particularly focussed on staffing of nurses
The Transition Fund consists of funds raised to support our transitional care service for young adults.
Sensory Garden Fund consists of funds raised for transforming our award winning garden. The work was mostly donated professional services from Greenfingers charity.
Care equipment funds relate to donations towards purchase of equipment needed to care for the children.
Other Funds consists of funds raised for transport and Music Therapy, events for children, management and administration

Richard House Trust Notes to the Financial Statements for year ended

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

31 March 2023 (continued)

20. Analysis of Net Assets by Fund

Designated funds	Tangible Fixed Assets £ 4,139,613	Net Current Assets/ Liabilities £ 215,138	Long term Liabilities Total and provisions 2023 £ £ - 4,354,751
Free Funds	-	748,581	- 748,581
Trading subsidiary funds Restricted funds Designated funds	4,139,613 11,658 - 4,151,271 Tangible Fixed Assets £ 4,227,505	963,719 ( 39,720) 35,758 959,757 Net Current Assets/ Liabilities £ 215,138	- 5,103,332 ( 5,130) ( 33,192) - 35,758 ( 5,130) 5,105,898 Long term Restated Liabilities Total and provisions 2022 £ £ - 4,442,643
Free Funds	-	841,190	- 841,190
Trading subsidiary funds Restricted funds	4,227,505 6,409 - 4,233,914	1,056,328 ( 66,294) 157,054 1,147,088	- 5,283,833 - ( 59,885) - 157,054 - 5,381,002

21. Financial Commitments

At 31 March 2023, the group has commitments under non-cancellable operating leases as follows:

Within one year Within two to five years Over five years	2023 2022 £ £ 78,625 60,766 146,000 - 227,223 - 451,848 60,766 Land and Buildings	2023 2022 £ £ 9,645 9,645 4,882 18,986 - - 14,527 28,631 Other

At 31 March 2023, the company has commitments under non-cancellable leases as follows:

Within one year Within two to five years Over five years	2023 2022 £ £ - - - - - - - - Land and Buildings	2023 2022 £ £ 9,645 9,645 4,882 18,986 - - 14,527 28,631 Other

Richard House Trust Notes to the Financial Statements for year ended

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

31 March 2023 (continued)

22. Related Party Transactions

The company has taken advantage of the exemptions available under FRS 102 paragraph 33-1A available to group companies and accordingly, details of transactions between the Trust and its subsidiaries are not separately disclosed.

Donations received from Directors / Trustees for general core activities	2023 2022 £ £ 29,850 57,482 29,850 57,482

No trustee was reimbursed for incurred expenses during the year £nil (2022: £nil).

Our Thanks

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Each year we must raise over £2 million in charitable income to keep Richard House open. Without the support of our many donors this would not be possible, and we are extremely grateful to every one of them.

A special thanks to all those in the local community who supported us through collection tins and challenge events

AFME Aimwell Charitable Trust Al Madina Mosque Alex Collins Alexandra Chapter no.5182 All Saints Church Allianz Global Corporate & Speciality Amazon Smile Ames UK Armourers and Brasiers' Gauntlet Trust Arnold Clark Community Fund ARQ Homes ASDA Clapham Junction ASDA Community Fund Attic Self Storage Australia Chapter no.6505 AXIS Capital Baha'i Community of Newham Ballymore Barclays HQ Barclays Wealth Technology Barking Abbey Comprehensive School Barking Road Runners Barts & The London RAG Society BBC Children in Need Beckton Fish Bar Beckton Pharmacy Bellway Homes Berkeley Foundation Booker Ltd Border Stone Lodge no.6755 Borough of Newham Lodge no.8627 Bouygues Buhler CadMan UK Canning Town Jobcentre Cassii Lodge No 9088 Castrum Lodge no.7630 CBC Partnership

Chadwell Heath Canasta Club Chingford Tarernacle no.91 Chobham Academy Church of God

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

City & Shoreditch Rotary Club Cleaning & Support Services Association Clerkenwell Lodge of Installed Masters Clifford Chance CLS Group Commerzbank Compre Group Covenant Lodge no.4344 Credit Agricole Crest of Mount Edgcumbe Lodge no.7431 Custom House Baptist Church Damhurst Ltd David Lloyd Leisure Centres Dennis Hocking Lodge no.6279 Dentons DSV Solutions Earl of Zetland Chapter no.1364 Earls Lodge no.2347 East London Mosque Easy R&D Eko Pathways School Europa Point Lodge no.8581 Excel London Fables Auctions Formula E Gainsbury and Whiting Gallagher Genesis Futsal Club Give a Car UK Glitt3r & Shine Graham and Mary Stacy Trust Granite Chapter no.1328 Guidehouse Guild of Freemen of the City of London Guildhall School of Music Chapter no.2454 Hand of Good Fellowship Lodge no.5729 Havering East Rotary Club Highbury Quadrant Congregational Church Holt Energy Advisors Homelands Charitable Trust HSBC Central Corporate HSBC Premier Branches HSBC Security Services IRF Jack Petchey Foundation Johann Gutenberg Mark Lodge no.976 John and Amelia Winter Johns & Co JP Morgan

King & Spalding Kings Church Barking Kingsford Community School

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Knight Dragon Lapis Magnes Lodge no.5024 Lemon Melon Publishing Limited Leytonstone and Woodford Rotary Life Church UK Lodestone Mortgages Lodge of Hope no.7152 Lodge of Love & Friendship no.6123 London City Airport London City Island Leaseholders and Residents Assocation London Edenside Lodge London International Horseshow Loxford Social Club Loyal Duchess of Kent Lodge MACE Group Make a Difference Ltd Manor Park Cemetery & Crematorium Mark Masons Masonic Charitable Foundation Maylands Golf Club Mercer & Hole Metlife Metropolitan Grand Stewards' Lodge no.9812 Military Order of the Collar Foundation Miller Insurance Monday Morning Walking Club Monmouth Rambling & Hillwalking Club Morrisons Mount Moriah Chapter no.143 Mount Moriah Lodge no.34 Nagrecha Brothers LTD National Emergencies Trust National Grid Newham North Islamic Association Newham Sixth Form College Orion House Oxygen Menswear Payne Hicks Beach Phoenix Lodge no.7476 Porsche East London Power House International Ministries Prince Regent Hotel Principal Global Principle Cleaning Prudence and Verity Mark Master Masons No 932 Queen Mary SU R A O B Eastern Province General R A O B Edmund Cathery Lodge no.4383 Radius Lodge Ralph and Elizabeth Aldwinckle

Reiss Limited (Beckton) Riverside Bridge School

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

Roding Rotary Club Rotary Club of London Royal Connections Church Rupert Patterson Lodge no.3646 Seriously Funny SGN Retail Shepherds Bush Lodge no.1828 Sir Jules Thorn Charitable Trust Sky St James’ Place Foundation St John's Lodge no.167 St Mark's Church - Forest Gate St Mark's College Lodge no.2157 Tate & Lyle Taz Akhtar Telford Homes Tesco Bags of Help The Burdett Trust for Nursing The Charles Lewis Foundation The Claquettes The Economist Group The February Foundation The Forrester Family Trust The Hospital Saturday Fund The National Lottery Community Fund The Vandervell Foundation The Worshipful Company of Glovers of London The Worshipful Company of Pewterers (The Seahorse Trust) Thirsk Winton Thomas Miller Thomas Miller Insurance TK Maxx & Homesense Foundation Together for Short Lives Trevor Price Trinity Chapel Trinity Steering Group Tuesday Knitting Group Tuixen Foundation U3A - Havering United Mariners Lodge no.30 Valero Waitrose - Victoria Walsingham Motor Insurance Ltd Wanstead Chapter no.3524 Wells Fargo Wendy Pritchard West Essex Round Table Lodge West Ham United Foundation Wood MacKenzie WWT

Richard House Children’s Hospice

Richard House Drive

London E16 3RG

@richardhousech richardhouse.org.uk

2023-03-31-accounts

Registered Charity Number: 1059029 Registered Company Number: 3232837

Contents

Introduction from our Chair

Richard House Trust Trustee Directors’ Annual Report

Reference and administration details

Structure, Governance and Management

Governing document

Appointment of Trustee Directors

Trustee induction and training

Related parties

Compliance with ICO regulation

Organisation

Risk management

Who we are

Vision, Mission and Values

Our Vision

Our Mission

Our Values

Our Services

Our People

Our Staff

Our Volunteers

Our Families

Our Partners

How Did We Do?

Priorities and Performance

Residential Staffing

Our Goals

Our Performance

Partnership Working

Our Goals

Our Performance

Training

Our Goals

Our Performance

Hospice at Home

Our Goals

Our Performance

Plans For The Future

Safeguarding

Our Goal

How we will achieve this

Residential Capacity

Our Goal

How we will achieve this

Family Feedback

Our Goal

How we will achieve this

Hospice at Home

Our Goal

How we will achieve this

Medicine Management

Our Goal

How we will achieve this

Pharmacy Support

Our Goal

How we will achieve this

Transition Services

Our Goal

How we will achieve this

Financial

Our Goal

How we will achieve this

Financial Review

Principal risks and uncertainties

Income

Expenditure

Net operating result

Investment policy

Cash flow

Reserves policy

Statement of Trustees' Responsibilities

Auditors

Declaration

Richard House Trust Annual Report and Financial Statements for the year ended 31 March 2023

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS AND TRUSTEES OF RICHARD HOUSE TRUST

Opinion

Basis for opinion

Conclusions relating to going concern