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2025-03-31-accounts

REGISTERED COMPANY NUMBER: 03174842 (England and Wales) REGISTERED CHARITY NUMBER: 1057195

Report of the Trustees and

Financial Statements for the Year Ended 31 March 2025 for

Citizens Advice Kensington and Chelsea

Citizens Advice Kensington and Chelsea

Contents of the Financial Statements for the Year Ended 31 March 2025

Page Page
Report ofthe Trustees 1 to 6
Report of the Independent Auditors 7 to 10
Statement of Financial Activities 11
Statement of Financial Position 12
Statement of Cash Flows 13
NotestotheFinancialStatements 14 to 23

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Citizens Advice Kensington and Chelsea (Registered number: 03174842) Report of the Trustees for the Year Ended 31 March 2025

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Report of Trustees

The trustees who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements of the charity for the year ended 31 March 2025. The trustees have adopted the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019).

Structure, governance and management

Governing document The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by guarantee, as defined by the Companies Act 2006.

Reference and administrative details Registered Company number 03174842 (England and Wales)

Registered Charity number 1057195

Registered office

37 Pembroke Road, London W8 6PW

Trustees

Cllr D A Schmetterling Ms CT H Bruce (resigned 1.8.25) Ms K G Blagden (resigned 8.12.24) Ms J Rhoades (resigned 6.11.25) Cllr M S Bakhtiar (appointed 12.7.23) (resigned 22.4.24) Ms S$ L Dunn (resigned 1.8.25) Mr S Jayant Cllr W Lane DrA Mfula (resigned 6.11.25) Dr J Pinto Mr R Orr-Ewing (appointed 25.6.24) Ms F W Huckett (appointed 25.6.24) Ms S$ L Goldsmith (appointed 25.6.24) Mrs A Moulton (appointed 20.8.24)

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Citizens Advice Kensington and Chelsea (Registered number: 03174842) Report of the Trustees

for the Year Ended 31 March 2025

KEY MANAGEMENT PERSONNEL

Chief Executive Officer: Mr William Roberts (resigned 29.5.25) Mrs Ann Goodger (appointed 7.3.25). Company Secretary: Mr William Roberts (resigned 29.5.25) Mrs Ann Goodger (appointed 7.3.25)

Website Address: https://citizensadvicekc.org.uk

Auditors

Goldwins Limited 75 Maygrove Road London NW6 2EG

Reference and administrative details

Bankers Barclays Bank PLC 137 Ladbroke Grove Notting Hill London Wil IPR

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Citizens Advice Kensington and Chelsea (Registered number: 03174842) Report of the Trustees for the Year Ended 31 March 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT

Status - The Citizens Advice Kensington & Chelsea (Charity Registration no: 1057195) is constituted as a company limited by guarantee (Company no: 3174842 incorporated 19 March 1996) and governed during the year by trustees under its memorandum and articles of association.

Trustees and Organisational Structure - Under the Articles of Association adopted on 27 November 2003, there may be between four and sixteen trustees. New Trustees are appointed by:

Trustee members are individuals who are interested in furthering the missions of the charity. Up to three representative members of the trustees are councillors who represent the Royal Borough of Kensington & Chelsea. The role of trustees is voluntary and not paid.

Policies and procedures for the induction and training of trustees

The trustees endeavour to identify candidates for trusteeship from various individuals and organisations representative of the community in which the charity operates, particularly those with any of the various skills desirable in a trustee board and make useofthe specialist training courses for trustees provided by the related national charity Citizens Advice.

Decision Making - The trustees oversee appointments of paid staff, grant funding applications, annual financial budgets and accounts, and quarterly financial and operational reports from staff, and any potential issue(s). Day-to-day implementation of decisions and operational management are delegated to the respective managers of the charity. Trustees are responsible for determining the remuneration of key management personnel.

A Related Charity is the Association of Citizens Advice Bureaux (Charity registration no:279057, of 3rd Floor North, Head Office, 1 Easton St, London, WCIX ODW). As such Citizens Advice Kensington and Chelsea (CAKC) must conform to the requirements of the national organisation's membership scheme, and it is represented within the organisation's democratic structure. The service relies on the organisation for support services such as training of trustees, staff and volunteers, and provision of an information database.

Risk review - The trustees conduct regular reviews of the major external risks, which the charity is exposed to, and systems or best practices have been established to mitigate against those risks. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects, to ensure the consistent quality of delivery for all operational and financial activities of the charity. These procedures are reviewed annually to ensure they still meet the updated needs of the charity each year. The trustees note that there is the wide range of existing funders of the charity. There is an awareness that some grants are for a set time period, and this means that the service of the charity, in common with many similar voluntary organisations, can face significant risks to external funding. Trustees consider, bearing in mind these risks and the position set out below, that there should be unrestricted funds, neither committed nor invested, in fixed assets of not less than £250,000. From April 2024 this figure increased to £309,385.

On 31 March 2025, the free reserves amounted to £727,168 (2024: £596,921). As described in Note 15, the Service is an associate employer in the defined-benefit pension scheme for staff, which was closed to new staff on 1 October 2000 and to any further accrual from 31 March 2008. in common with similar organisations, the Service has arranged for former members of the scheme, as well as any other staff, to join a definedcontribution scheme managed by Scottish Widows.

PUBLIC BENEFIT

Public Benefit - The trustees confirm that they have complied with the duty in Section 4 of the Charities Act 2006 to have due regard to the Charity Commission's general guidance on public benefit, ‘charities and public benefit’. The charity's objectives and achievements are set out below.

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Citizens Advice Kensington and Chelsea (Registered number: 03174842) Report of the Trustees for the Year Ended 31 March 2025

OBJECTIVES AND ACTIVITIES

Objectives - The principal object of the charity is to provide centres for the supply of advice and guidance in furtherance of the advancement of education, the protection of health and the relief of poverty, sickness and distress, for the benefit of the community in Kensington and Chelsea. To this end, the service operates in accordance with the standards necessary for the service to qualify for membership of Citizens Advice. The service aims:

The service monitors its achievement of these objectives by the numbers of advice enquiries it deals with, and the amount of support given to clients at various levels, and particularly in financial terms by the amounts of benefits or judicial or other awards achieved for clients by advice given.

Activities - In furtherance of these objectives, the service aims to provide a regular generalist advice service within the borough, supplemented by additional projects for advice to particular groups or on particular topics identified as needed in the area, and for which funding can be obtained.

The service operates from our registered office at 37 Pembroke Road, London W8 6PW, with some work being carried out remotely where appropriate. We deliver an Adviceline drop-in telephone service, operating 10am to 4pm on weekdays, and pre-booked advice appointments at 37 Pembroke Road on weekdays too. We continue to operate outreach locations at Notting Hill Methodist Church (Kensington and Chelsea Foodbank (Trussell Trust)) 3 days per week, and HMP Wormwood Scrubs 2 days per week and NHS St Charles Health and Well Being Unit 2 days a week. Our team continues to take referrals from RBKC departments such as Adult Social Care and Children’s Services. We operate Help and Advice Hubs four times per week, which are drop-in sessions in community settings (37 Pembroke Road on Mondays, Chelsea Theatre on Tuesdays, Kensington Town Hall on Wednesday and the Kensington Leisure Centre on Fridays).

From 1% April 2024, having been awarded the RBKC contract for a period of five (plus two) years, we set out to achieve its aims. Under this contract, we work in partnership with Nucleus Law Centre and North Kensington Law Centre; together we are called the Kensington & Chelsea Advice Partnership. The total annual value of the contract is £1.1m (plus VAT) with £307,542 to be distributed to our sub-contractors. This has been an extremely positive development which not only provides much greater security but also enshrines the community-based and partnership approach to service delivery.

In addition, the service operates the following special projects:

-An advice bureau service in HM Wormwood Scrubs began in 1994. In recent years HM Prison Service have not been able to approve any basic grant but continues to offer financial assistance in the form of £10,000 in premises' costs in kind.

-The Nationally Lottery funding has allowed us to increase the number of volunteers working in the service, substantially increasing our advice capacity. Funding for 2024-25 stands at £55,110.

-The Kensington & Chelsea Food Bank service which commenced in April 2022 is funded by the Trussell Trust under 3-year funding. The grant for 2024-25 is £44,000 to cover three days of advice per week.

-Volunteers - The service benefits from time and expertise voluntarily given. However, no financial value is recognised in the financial statements. It also includes the work of the trustees, who are unremunerated, and of volunteer administrative and advice workers. During the year, there was an average of five full time staff at no cost to the service apart from travel, training and other expenses of £640. The estimated additional value volunteers bring to the service is £105,000.

in January 2025, a search commenced to find a new Chief Executive to replace William Roberts at the end of his fixed term contract.

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Citizens Advice Kensington and Chelsea (Registered number: 03174842) Report of the Trustees for the Year Ended 31 March 2025

As financial stability had been achieved under William's tenure it was agreed in discussing candidate criteria with trustees and staff that the new CEO should be appointed to lead a new chapter with a fresh vision for growing and strengthening the services that Citizens Advice provide to the Kensington and Chelsea community. A key requirement of this was to build a strong team with high levels of motivation and engagement. A critical candidate criteria of strong and proven people leadership alongside experience in successfully leading an advice-based charity was agreed upon.

Harris Hill was appointed as an external search partner to work with Claire Bruce the former Chair and Anna Moulton, lead HR Trustee throughout the recruitment process. The CEO vacancy was advertised externally across several vacancy platforms and Harris Hill also approached candidates directly from their network. The advertisement received a strong response with eight candidates identified for shortlist interviews. From the shortlist three candidates were identified for final round interviews where all Trustees participated in panel interviews. The background of the three candidates included an Interim CEO from another London Citizens Advice branch, a CEO of a national charity with a local government background, and an internal candidate who was working with the advice team as a volunteer.

After a thorough set of interviews, the internal candidate - Ann Goodger- was unanimously selected by Trustees as the preferred candidate. Ann's background combines charity CEO leadership at the Dalgarno Trust, with a jong career in business and corporate development in professional service organisations. Ann's track record of building and motivating teams made her the standout candidate among an exceptionally strong slate of candidates interviewed.

Ann started in the CEO role in March 2025.

ACHIEVEMENTS AND PERFORMANCE - detailed financial comparisons to be stated once

draft accounts are reviewed.

Qualitative and quantitative indicators of the numbers and nature of enquiries, and of progress with casework, and numbers of appointments, representations at panels and tribunals, and of complaints are collated in the form of Service Information which is reported quarterly to the principal funder under the current funding agreement.

FINANCIAL REVIEW

Funders - The service is grateful for the financial support it receives from its various funders, notably the Royal Borough of Kensington & Chelsea, National Lottery Community Fund and The Trussell Trust.

Financial Position - The statement of financial activities for the year ended 31 March 2025 shows total revenue income of £1,221,987 (2024: £1,046,250) expenditure of £1,122, 167 (2024: £936,255) and net present value pension re-measurements of £1,537 giving net incoming resources for the year of £102,357 (2024: £97,475).

Reserves Policy - Details of fund balances are given in Note 15 to the accounts. Of the total balances, those of restricted funds will be required for ongoing expenditure or adjustment against future grants for restricted projects. Unrestricted reserves amount to £727,168 (2024: £596,919) representing 67% of revenue expenditure in the year (2024: 67%). These reserves are held as a working balance to smooth any day-to-day and/or project to-project fluctuations in income and expenditure. It also covers separately funded projects, which may have different accounting periods and different timetables for grant instalments. Apart from this reserve, the charity holds no financial assets or investments and relies entirely on current funding for its activities. Except for funding for the special projects listed in the first paragraph above, and income from referral service work, donations and bank interest, the service is wholly dependent on funding by the local authority.

Going concern - The trustees have considered the confirmed income forecast for the period ahead. Given that CAKC was awarded the new IAG contract with Kensington and Chelsea Council from April 2024 (5 years + 2) the trustees believe that the charity has a good expectation of having sufficient resources to continue in the foreseeable future.

The financial activity and position are outlined in pages 11,12 and 13. The trustees have assessed the financial position of the charity and conclude that it is well-prepared to meet the liabilities and to manage any identified business and financial risk. The financial position is enhanced by sufficient reserves, positive relationships and feedback received from key funders and a proven ability to secure successful bids for new funding. The financial planning takes into the considerations of current economic climate and any potential impact on charity sources of income and planned expenditures. We acknowledge the pension obligations of the national Citizens Advice charity and have a clear course of actions to reduce the pension deficit over time.

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Citizens Advice Kensington and Chelsea (Registered number: 03174842) Report of the Trustees for the Year Ended 31 March 2025

PLANS FOR FUTURE PERIODS

The focus of service development is to significantly extend our reach and accessibility by developing a range of access channels and outreach services.

We have changed our website to include a public access benefits checker, and we are developing an interactive, automated 24-hour chat facility.

We have located services where people already go - particularly those who have not sought advice before or who did not realise they may be able to get help. We have successfully piloted a help and support hub, based on triage and close work with other advice and community support partners. Building on the learning from this pilot, and in the spirit of continuous learning, we will be seeking additional locations and partners for these weekly drop-in services. We are also aware of the changing needs of our communities, and we will be looking for ways of providing advice outside our current working hours.

We will also continue to work with advice sector partners on seamless referrals, creating single points of access to new clients.

We are also aware of the need to grow and develop a workforce of the future. Over the year, we have successfully recruited several volunteers on to the staff team. This has added value to what we offer, as volunteers already have direct experience in working with our community.

Statement of trustees’ responsibilities [ Bold or caps?]

The trustees (who are also the directors of Citizens Advice Kensington and Chelsea for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) including Financial Reporting Standard 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland".

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to:

unless it

is inappropriate to presume that the charitable company will continue in business.

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

As far as the trustees are aware:

This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.

Approved by order of the board of trustees on 9" December 2025 and signed on its behalf by:

Robert Orr-Ewing Chair of Trust Board

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Independent Auditor’s Report

To the members of Citizens Advice Kensington and Chelsea

Opinion

We have audited the financial statements of Citizens Advice Kensington and Chelsea for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, statement of cash flows and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

Opinion on financial statements

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibililies for the audit of the financial statements section of our report. We are independent of the Charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concem

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

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Independent Auditor’s Report

To the members of

Citizens Advice Kensington and Chelsea

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matter prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the Charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Annual Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of the trustees

As explained more fully in the Trustees’ Responsibilities Statement, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view and for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

8

Independent Auditor’s Report

To the members of

Citizens Advice Kensington and Chelsea

In preparing the financial statements, the trustees are responsible for assessing the Charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the Charity or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

i

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: [www.frc.org.uk/auditorsresponsibilities]. This description forms part of our auditor’s report.

9

Independent Auditor’s Report

To the members of

Citizens Advice Kensington and Chelsea

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Anthony Epton (Senior Statutory Auditor) for and on behalf of

Goldwins Limited Statutory Auditor Chartered Accountants 75 Maygrove Road West Hampstead London NW6 2EG

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Citizens Advice Kensington and Chelsea Statement of financial activities (incorporating an income and expenditure account) For the year ended 31 March 2025

2025 2025 2025 2024
Unrestricted Restricted Total Total
funds funds funds funds
£ £ £ £
Income and endowments from
Donations and legacies 610 - 610 613
Charitable activities 3 -
General Bureaux and Cornrnunily Services 1,100,951 - 1,100,951 728,293
Wormwood Scrubs Project - - - 46,302
Adult Social Care - - - 110,000
Grenfell Project - 105,577 105,577 100,000
RBKCWECAN Project - - - 48,458
Investment income 4 14,849 - 14,849 12,584
Total income 1,116,410 105,577 1,221,987 1,046,250
Expenditure on
Charitable activities
General Bureaux and Community Services 5 987,698 - 987,698 549,271
Wormwood Scrubs Project - 28,193 28,193 33,348
Adult Social Care - - - 125,994
Grenfell Project - 54,138 54,138 138,237
National Lottery Community Fund - 51,138 51,138 55,372
Kensington Covid Recovery - - - 34,033
Total expenditure 987,698 133,469 1,121,167 936,255
Netincome /expenditure before gains /(losses) on 128,712 (27,892) 100,820 109,995
Transfers between funds 14 - - = =
Actuarial gains/(losses) on defined benefit
schemes 1,537 - 1,537 (12,520)
Netmovement in funds 130,249 (27,892) 102,357 97,475
Reconciliation offunds:
Total funds broughtforward
As previously reported 596,919 53,308 650,227 598,958
Prior yearadjustment - - - (46,206)
As restated 596,919 53,308 650,227 552,752
Totalfundscarriedforward 727,108 25,416 752,904 650,227

All of the above results are derived from continuing activities.

There were no other recognised gains or losses other than those stated above. The attached notes form part of these financial statements.

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Citizens Advice Kensington and Chelsea

Balance sheet

As at 31 March 2025

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||||||||||| |---|---|---|---|---|---|---|---|---|---| |2025|2025|2024|2024| |Note|£|£|£|£| |Fixed|assets:| |Tangible|assets|10|14,846|15,002| |Current|assets:|14,846|15,002| |Debtors|11|50,378|8,484| |Cash|at|bank|and|in|hand|1,025,585|1,025,310| |1,075,963|1,033,794| |Liabilities:| |Creditors:|amounts|falling|due|within|one|year|12|(51,328)|(83,135)| |Net current assets|1,024,635|950,659| |Total|assets|less|current|liabilities|1,039,481|965,661| |Defined|benefit|pension|scheme|15|(286,897)|(315,434)| |Total|net assets|752,584|650,227| |Funds|14| |Restricted|funds|25,416|53,306| |Unrestricted|funds:| |General|funds|727,168|596,921| |Total|unrestricted|funds|727,168|596,921| |Total funds funds|752,584|650,227|

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Total funds funds

The financial statements have been prepared in accordance with the special provisions for small companies under Part15 of the Companies Act 2006.

g

Approved by the trustees on ... Tete Un .

and signed on their behalf by:

RQ.-biu. Mr Robert Orr-Ewing , Chair

The attached notes form part of the financial statements.

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Citizens Advice Kensington and Chelsea

Statement of cash flows

For the year ended 31 March 2025

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||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---| |Note|2025|2025|2024|2024| |£|£|£|£| |Cash|flows from|operating|activities:| |Net|cash|provided|by|/|(used|in)|operating|activities|16|11,693|94,836| |Cash|flows from|investing|activities:| |Sale/|(purchase)|of fixed|assets|(11,418)|(21,703)| |Cash|provided|by|/ (used|in)|investing|activities|(11,418)|(21,703)| |Change|in|cash|and|cash|equivalents|in|the year|275|73,133| |Cash|and|cash|equivalents|at|the|beginning|of the|year|1,025,310|952,177| |Cash and|cash|equivalents|at the|end|of the year|17|1,025,585|1,025,310|

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Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025 eelfieee ee eee

a) Statutory information

Citizens Advice Kensington and Chelsea is an incorporated charity, limited by guarantee, registered in England and Wales. The registered number and registered office address can be found in the Report of the Trustees.

b) Basls of preparation The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102 - effective 1 January 2015) - (Charities SORP FRS 102) and the Companies Act 2006.

The charitable company meets the definition of a public: benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

c) Going concern

The trustees consider that there are no material uncertainties about the charitable company’s ability to continue as a going concern.The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

d) Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Donated services and facilities

Donated professional services and donated facilities are recognised as income when the charity has control over the item, any conditions associated with the donated item have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. On receipt, donated professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

Liabilities are recognised as expenditure as soon as there is a legal! or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category Where costs cannot he directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Governance costs

These include the costs attributable to the Charity’s compliance with constitutional and statutory requirements including audit, strategic management and Trustee’s meetings and reimbursed expenses.

Allocation of support costs

Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources for example staff costs by the time spent and other costs by their usage.

g) Tangible fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

Computer equipment

33% SL

h) Debtors Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

i) Cash at bank and in hand Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

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Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025

1 Accounting policies (continued)

j) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

k) Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

!) Pension costs and other post-retirement benefits

The Charity is part of a multi-employer defined benefit pension scheme. The plan closed to future accrual on 31 March 2008. A separate actuarial valuation for the Charity is unable to be obtained in relation to the pension scheme and therefore it is unable to ascertain its share of the underlying assets and liabilities of the plan at the year end. The liability has therefore been calculated based on the present value of the funding agreement with the pension plan. The liability has been discounted at an appropriate market rate. For more information see note 16.

Defined contribution pension schemes

The Charity operates a defined contribution pension scheme. Contributions payable to the Charity's pension scheme are charged to the Statement of Financial Activities in the period to which they relate.

m) Financial instruments

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of loans which are subsequently measured at amortised cost using the effective interest method.

n) Termination benefits

Termination benefits are recognised when the charity is demonstrably committed either:

Termination benefits are recognised at the best estimate of the expenditure that would be required to settle the obligation at the reporting date.

15

Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025 ————888s

2 Detalled comperatives for the statement of financial activities

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||||||||||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| |2024|2024|2024| |Unrestricted|Restricted|Total| |funds|funds|funds| |£|£|£| |Income|and|endowments from| |Donations|and|legacies|613|=|613| |Chantabie|activities| |General|Bureaux and|Cornrnunily|Services|674,264|54,029|728,293| |Wormwood|Scrubs|Project|-|46,302|46,302| |Adult|Social|Care|-|110,000|110,000| |Grenfell|Project|-|100,000|100,000| |RBKC WECAN|Project|48,458|-|48,458| |Investment income|12,584|=|12,584| |Total|Income|735,919|310,331|1,046,250| |Expenditure on| |Chantable|activities| |General|Bureaux and|Community|Services|549,271|-|549,271| |Wormwood|Scrubs|Project|-|33,348|33,348| |Adult|Social|Care|-|125,994|125,994| |Grenfell|Project|-|138,237|138,237| |National|Lottery Community Fund|-|55,372|55,372| |Kensington|Covid|Recovery|-|34,033|34,033,| |Total expenditure|549,271|386,984|936,255| |Net income|/ expenditure|before gains|/ (losses) on| |Investments|186,648|(76,653)|109,995| |Transfers|between|funds|83,005|(83,005)|-| |Actuarial|gains/{losses}|on|defined|benefit| |schemes|(12,520)|:|(12,520)| |Net movement|in funds|257.133|(159,658)|97,475| |Reconcillation|of funds:| |Total|funds|brought forward| |As|previously|reported|385,992|212,966|598,958| |Prior year adjustment|(46,206)|-|(46,206)| |As|restated|339,786|—si«2'12,966|552,752| |Total funds|carried|forward|596,919|53,308|850,227| |3|Income from|charitable|activities| |Unrestricted|Restricted|Total2025|Total2024| |£|£|£|£| |Royal|Borough|of Kensington|&|Chelsea|- general|grant|General|Bureaux|and|Community Services|4,286|-|4,286|550,000| |Royal|Borough|of Kensington &|Chelsea|- KCAP|General|Bureaux|and|Community|Services|1,016,008|-|1,016,008|=| |K&C|Foundation|General|Bureaux|and|Community|Services|2,866|=|2,866|32,164| |RBKC|General|Bureaux|and|Community|Services|-|-|=|13,104| |RBKCAICS|General|Bureaux|and|Community|Services|-|.|=|14,939| |Campden|Charities|General|Bureaux|and|Community|Services|.|-|-|6,000| |CitA|General|Bureaux|and|Community Services|2,022|-|2,022|15,269| |Arun &|Chichester Citizens|Advice|General|Bureaux and|Community|Services|22,234|=|22,234|>| |NHS- St|Charles|General|Bureaux|and|Community Services|9,535|-|9,535|=| |The Trussell Trust|General|Bureaux|and|Community Services|44,000|:|44,000|42,788| |RBKC|-|Social|Services|Adult|Social|Care|-|=|-|110,000| |RBKC|Grenfell|Project|Grenfell|Project|:|41,667|41,687|100,000| |The|Nationa!|Lottery|Grenfell|Project|-|53,910|53,910|54,029| |Wormwood|Scrubs|- donations|in|kind|Wormwood|Scrubs|Project|7|10,000|10,000|10,000| |Wormwood|Scrubs|Wormwood|Scrubs|Project|:|-|-|36,302| |RBKC WECAN|Project|RBKC WECAN|Project|-|-|.|48,458| |1,100,951|105,577|1,206,528|=|1,033,053| |Donations|in|kind|relate|to the|rental|of|the|facilities|at Wormwood|Scrubs|H|M|Prison|for|the|Charity|to|provide|advisory services| |4.|Investment|Income| |Unrestricted|2025|2024| |£|Restricted£|Total£|Total£| |interest|14,849|=|14,849|12,584| |Total income from charitable activities|14,849|=|14,849|12,584|

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Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025

7 Net income / (expenditure) for the year

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|||||||||| |---|---|---|---|---|---|---|---|---| |This|is|stated|after|charging|/|(crediting):|2025|2024| |£|£| |Depreciation|11,574|7,767| |Auditor's|remuneration:| |Audit fees|10,000|8,850|

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|||||||||| |---|---|---|---|---|---|---|---|---| |Staff costs|(excluding|agency|staff)|were|as|follows:|2025|2024| |£|£| |Salaries|and|wages|458,799|§95,512| |Social|security|costs|41,925|49,080| |Employer's|contribution|to|defined|contribution|pension|schemes|12,619|18,017| |513,343|662,609|

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No employee received employee benefits (excluding employer pension) of over £60,000.

The total employee benefits including pension contributions and employer national insurance contributions of the key management personnel were £41,927 (2024: £96,454).

The charity trustees were not paid or received any benefits from employment with the Charity in the year (2024: Nil).

Staff numbers

The average number of employees (head count based on number of staff employed) during the year was as follows:

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|||||| |---|---|---|---|---| |2025|2024| |No.|No.| |Project|workers|12|12| |Management|and|administration|2|2| |S||ee||

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9 Taxation

The charitable company is exempt from corporation tax as all its income Is charitable and Is applied for charitable purposes.

10

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|||||||| |---|---|---|---|---|---|---| |Tangible|fixed|assets|Computer| |equipment|Total| |£|€| |Cost| |At the|start|of the|year|91,433|91,433| |Additions|in|year|11,418|11,418| |Disposals|in|year|-|-| |At the|end|of the|year|102,851|102,851| |Depreciation| |At the|start|of the|year|76,431|76,431| |Charge|for the|year|11,574|11,574| |Eliminated|on|disposal|-|-| |At the|end|of the|year|88,005|88,005| |Net|book|value| |At the end|of the year|14,846|14,846| |At|the|start|of the|year|15,002|15,002|

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All of the above assets are used for charitable purposes.

18

Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025

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|||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---|---| |11|Debtors| |2025|2024| |£|£| |Trade|debtors|17,382|-| |VAT|29,867|-| |Prepayments|and|accrued|income|3,129|8,484| |50,378|8,484| |12|Creditors:|amounts|falling|due within|one year| |2025|2024| |£|£| |Trade|creditors|19,257|8,163| |Social|security|and|other|taxes|2,635|9,926| |Other|creditors|2,639|-| |Amounts|held|on|behalf|of|clients|5,601|13,744| |Accrued|expenses|21,196|51,302| |—__ 84,828"|83.135| |13|Analysis|of net assets|between|funds| |General|Total| |unrestricted|Restricted|funds| |£|£|£| |Tangible|fixed|assets|14,846|-|14,846| |Net|current|assets|999,219|25,416|1,024,635| |Non|current|assets|(286,897)|-|(286,897)| |Net assets|at the|end|of the year|727,168|25,416|752,584| |General|Total| |13a|Analysis of net assets|between funds|(prior year).|unrestricted|Restricted|funds| |£|£|£| |Tangible|fixed|assets|15,002|-|15,002| |Net|current|assets|897,353|53,306|950,659| |Non|current assets|(315,434)|-|(315,434)| |Net|assets|at the end|of the year|596,921|53,306|650,227| |14|Movements|In funds|Incoming|Outgoing|At the| |At|the|start|resources|&|resources|&|Gains|and|end|of| |of the|year|gains|losses|losses|Transfers|the year| |£|£|£|£|£|£| |Restricted|funds:| |HM|Prison|Service|- Wormwood|Scrubs|22,492|10,000|(28,193)|-|-|4,299| |RBKC|-|Grenfell|Project|28,493|41,667|(54,138)|-|-|16,022| |National|Lottery|Community|Fund|2,323|53,910|(51,138)|-|-|5,095| |Total|restricted|funds|53,308|105,577|(133,469)|:|-|25,416| |Unrestricted|funds:| |General|funds|(1,152)|-|-|-|2|(4,152)| |Generali|Fund|-|Bureaux|Services|863,505|1,116,410|(1,014,698)|-|-|965,217| |Pension|liability|(315,434)|1,537|27,000|-|-|(286,897)| |Designated|Fund|-|IT|and|Service|Developments|50,000|<|:|-|-|50,000| |Total|unrestricted funds|596,919|1,117,947|(987,698)|-|-|727,166|

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19

Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025

14a Movements infunds (prioryear) Incoming Outgoing Atthe
Atthe start resources & resources & Gains and end of
ofthe year gains losses losses Transfers theyear
£ £ £ £ £ £
Restricted funds:
HM Prison Service -Wormwood Scrubs 9,540 46,302 (33,350) - - 22,492
Adult Social Care 98,999 110,000 (125,994) - (83,005) -
RBKC - Grenfell Project 66,731 100,000 (138,238) - = 28,493
National Lottery Community Fund 3,665 54,029 (55,371) - - 2,323
Kensington Covid Recovery 34,033 - (34,033) - - -
Total restricted funds 212,968 310,331 (386,986) - - 53,308
Unrestricted funds:
General funds - - (1,152) - - (1,152)
General Fund - Bureaux Services 619,698 735,919 (575,117) 83,005 863,505
Pension liability (329,914) - 27,000 (12,520) - (315,434)
Designated Fund - IT and Service Developments 50,000 - - - - 50,000
Totalunrestrictedfunds 339,784 735,919 (549,269) (12,520) 83,005 596,919

Wormwood Scrubs project is an advice bureau service in HM Prison, which began in 1994, which has been largely funded by HM Prison Service together with various other funding partners.

Adult Social Care Income Maximisation projects, Mental Health project, B&E project and the HIV project funded by the local authority’s Social Services Department (Adult Social Care) all began between 1995 and 2002. These projects provide advice and casework to help vulnerable adults (including older people, and those with physical or mental health conditions) with benefits-related issues. The fund has previously been split into 3 separate funds within the financial statements but have now been consolidated into one Adult Social Care fund.

Grenfell project, which commenced in June 2017, provides advice and support on a range of important matters such as rehousing of survivors and displaced residents, supporting residents to make claims for welfare benefits, assisting families and survivors who received charitable donations and supporting residents with their employer relationships.

Universal Support project provided the advice and support people need to make and complete their first Universal Credit claim. This project has now finished.

Pension Ilablllty has been designated within unrestricted funds to separately identify the amount owed by the Charity to fund the defined benefit pension deficit at the year end.

The Kensington Covid Recovery funding has enabled the charity to restructure, by meeting redundancy costs and buy in professional support for the process.

The National Lottery Community funding has enabled the charity to enhance volunteer training programme,substantially increasing our advice capacity.

20

Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025 a_i

15. Pension commitments

Citizens Advice (‘the Principal Employer’) operates a defined benefit scheme (‘the Plan’) in the UK which provides both pensions in retirement and death benefits to members. Pension benefits are related to the members’ final salaries at retirement and their length of service at the date they retired or left pensionable service. The Plan closed to future accrual on 31 March 2008. The Plan also contains some money purchase AVCs and protected rights funds, which are not included in these disclosures.

In accordance with the schedule of contributions agreed by the Employer and Trustee in August 2023, the contributions to the Plan for the year ending 31 March 2025 have been £3,218,000, which includes £2,918,000 towards the deficit and £300,000 as an allowance for administration expenses and all scheme levies.

The Plan is a registered scheme under UK legislation. The Plan is subject to the scheme funding requirements outlined in UK legislation. The Plan is governed by the Plan’s Trust Deed and Rules dated 4 April 2011, The Trustee is responsible for the operation and the governance of the Plan, including making decisions regarding the Plan’s funding investment strategy (although they are required to consult the Principal Employer).

An actuarial valuation of the Plan was carried out as at 31 March 2025 by a qualified independent actuary, based upon membership data as at 31 Marct 2022, allowing for assumed membership movements over the period from this date, and any material membership movements significantly different from those assumed (e.g. transfers out).

The most recent formal actuarial valuation of the Plan was as at 31 March 2022 and revealed a funding deficit of £53,536,000. In the recovery plan agreed following the valuation, the Principal Employer and other participating employers agreed to pay deficit reduction contributions of £2,918,000 per annum with the view to eliminating the deficit by 30 September 2040.

21

Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025

The liabilities of the Plan are based on the current value of expected benefit payment cashflows to members of the Plan over the next 60 or more years. The average duration of the liabilities is approximately 10 years.

The Plan is exposed to actuarial risks such as market (investment) risk, interest rate risk, inflation risk, currency risk and longevity risk.

As the Charity is unable to value its share of the multi-employer pension scheme assets and liabilities at the year-end, the pension liability has been calculated based on the net present value of future pension deficit contributions. The Charity has agreed to make deficit contributions of £27,000 to the pension scheme per year until 2041. The discount factor of 5.8% (2024: 4.9%) has been extracted from the actuarial valuation report of the multiemployer pension scheme.

At31 March At31 March
2025 2024
£ £
Pension liability broughtforward 315,434 329,914
Deficit contribution in the year (27,000) (27,000)
Net present value remeasurement (1,537) 12,520
Pensionliabilityasat31March 286,897 315,434

22

Citizens Advice Kensington and Chelsea Notes to the financial statements For the year ended 31 March 2025 saa 8S 16. Reconciliation of net Income / (expenditure) to net cash flow from operating activitles

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|||||||||| |---|---|---|---|---|---|---|---|---| |2025|2024| |£|£| |Net income|/|(expenditure)|for the|reporting|period|100,820|109,995| |(as|per the|statement|of financial|activities)| |Depreciation|11,574|7,767| |(Increase)|decrease|in|debtors|(41,894)|53,213| |Increase/ (decrease)|in|creditors|(31,807)|(49,139)| |Difference|between|pension|charge|and|cash|contributions|(27,000)|(27,000)| |Net cash|provided|by|/ (used|in)|operating|activities|11,693|94,836| |Analysis|of cash|and|cash|equivalents| |At1|April|2024|Cash|flow|2025| |£|£|£| |17.|Cash|at bank|and|in|hand|1,025,310|275|= 1,025,585| |Total cash and cash|equivalents|7,025,310|275|—|1,025,565|

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  1. Operating lease commitments

At the reporting date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases which fall due as follows:

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||||||| |---|---|---|---|---|---| |2025|2024| |£|£| |Less|than|one|year|20,000|6,695| |One|to|five|years|80,000|-| |100,000|6,695|

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19. Related party disclosures

There were no related party transactions for the year ended 31 March 2025 (2024: ENil).

23