2022-03-31-accounts

44. I was very pleased with the kindness and understanding shown by the staff,	Geoff and	Geoff and
Marina in particular. (139)
45.The evaluation team were both professional and courteous. The experience	was
educational and somewhat enjoyable. (140)
46.Excellent service providing piece of mind (141)
47.Happy with all of it(142)
48.Very good. (143)
49.Just when I got in the car surprised it was an electric handbrake as I have never		used
one so a bit strange (144)
50.It couldn't have been better (145)
51.The test was done in Cardiff and I have not been to Cardiff for over 3years.	This	is not an
excuse as I think the right decision was made and I accept it. Malcolm Grist	(147)
52.No Room for improvement, cool and calm assessors, every question to a point. Amazing
team (161)
53.Very unfair assessment. As this is my only way of getting around. I am prepared		to have
another assessment and pay for using my own car that I am used to.(162)
54. I found the staff very helpful. They were friendly and explained any questions	I asked.
Thanks G Jones. (163)
55. I was very impressed by the kindness and consideration given to me, inspiring me with
confidence to proceed with the assessments (Mrs Margaret Webb) (164)
56. I would have appreciated more time to complete the cognitive testing by the	OT,	I felt this
was a bit rushed. I was satisfied with the assessment itself. (165)
57. I would like tothank Mr JeffBotwood and Mrs Rita Kemble for their calm and informative
instructions enabling me to feel atease straight away and able to undergo the driving
assessment. (166)
58.As above —overall I was satisfied with the service —but I left feeling down heartened.			A
little more time on a balanced feedback would have been helpful —But overall I
understood and was satisfied. (167)
59.Excellent service, detailed advice and instructions, friendly staff, everything	well
explained, great and thanks! (168)
60.People were courteous and polite, instructions were clear and direct, fully
understandable. (169)
61.Jeff and Rita could not have done anymore to make me feel as relaxed as possible on
the morning ofthe assessment inn order for me to perform to the best ofmy	ability. Julie
(sitting next to Jeff) also contributed to the warm and engaging atmosphere.	My husband
appreciated the friendliness and thoughffulness shown to him. While I was being
assessed he spent the time drinking your coffee and reading a book. You provide		a
friendly and professional service. Even ifthe outcome had not been positive,	I feel that
you could not have done more for me. (170)
62. I found the assessor and assistant most courteous and polite. They made the
assessment enjoyable, an experience that could have been awful, Mr Leonard Baldwin
(171)
63.Staff were friendly and informative. Thank you (172)
64.Rita and Jeffare a great team! As I'm sure most people are, I was quite nervous
attending the centre. Both put me at ease immediately, explaining what would happen
very clearly. I felt much more at ease as a resort. Long may your much needed work
continue! Thanks. (173)

NORTH WALES CSS RESULT COMMENTS 2021 2022
1.The OT and the DVLA Assessor were both very pleasant and helpful girls. Any nerves
or worries I had were quickly sorted out and they made the driving part ofmy assessment
relaxed and a lot easier than expected. 10/1 0.
2.Thank you.
3. I have never been to Bodelwyddan before and sowas a little concerned ofthe drive of
the car I would drive. Alison and Beverley were very helpful and put me at ease. They
found a Ford C-Max, the same model as my car. Many thanks.
4. Brilliant.
5.The site at Bodelwyddan feels very cramped and it was difficult to park my Motability
car and very little space to get in or out of the vehicle. Had to walk around the back ofthe
building to find test car and leave my walker to the side ofroad. Felt sorry forthe staff who
had to rake my walker back inside of building, so wasting time there.
6.As you can see I was completely happy with the driving assessment. However, even
though I appreciate there is a pandemic, my treatment by DVLA has been disgraceful.
One week following the assessment I submitted the report together with a covering letter
to the DVLA. In the meantime I received a driving licence renewal form from DVLA which
I completed and returned. Several weeks later I was informed by DVLA that my
assessment report had been mislaid. I then returned a copy of the assessment report
together with a licence renewal form by recorded delivery. My driving licence expired on
09/08/21. I am still awaiting a reply from DVLA. I have tried to phone DVLA without
success.
7.Felt disappointed with the result. Would more tuition have helped, was advised approx.
8 hours after the first assessment. Maybe more hours would have helped to get used to

the very unfamiliar adaptations, which would have made me feel a lot less anxious, as well
as the tuition taking place closer to home. An option to retry would have been good. With
regards to the assessment service itself, shouldn't the service be made more 'available'
to the North West area, more of a mobile service. Why can't assessments take place
closer to the client/come to the client. Also, I believe servicing the whole of North Wales,
a bilingual service should be offered, not just a translator at the assessment.
8. I just wish I had had my pen and reading glasses with me for the cognitive test.
9.No improvements required. Iwas very satisfied with my experience atthe mobility centre
and all staff were very kind, understanding and very professional in all aspects.
10. I have only one comment on that I have to wait so long for my assessment after
previous cancellations due to Covid. However, the waiting time gave me an opportunity to
refresh my driving knowledge with the online tests which gave me a little more confidence.
11.The questionnaire I was sent indicated that to be assessed you had to be suffering
from a condition that had to be reported to DVLA. This proved not to be the case and was
resolved with a phone call. This could dissuade people from seeking assessment.
12. I was, as to be expected, somewhat apprehensive about taking the test but was made
totally relaxed by my assessors who were very friendly and courteous. Excellent in all
aspects. Thank you all.
13.Father has dementia so cannot remember enough to give feedback. Daughter booked
appointment, received report and sent on to DVLA. Daughter very satisfied with the help
and service received.
14.As I paid for the assessment and sent copy to Swansea, I have not had my licence
replaced. The doctors have sent their report and I still have not had a replacement licence.
Is it a waste oftime having this assessment as DVLA take no notice?
15. BSLJSSE interpreter was excellent. My sister was excellent. I am deaf and have
Asperger's Syndrome. I have OCD and arthritis. More information for mobility cars,
automatic cars, mobility schemes and blue badges.
16.Service very good but don't remember a report -doesn't mean I didn't get one.
17.Very reassuring and professional. It would be hard to improve on.
18.Very helpful and knowledgeable.
19. I was told I would be called back in 3 weeks to trial an easier car. This has not
happened and when I rang up the lady denied what was said, I am therefore left in limbo

20.Choose a better route. —Service User advised tocease driving.
21.My assessment was the result ofa self-referral. I felt a qualified instructor would give
fair judgement of my continuing ability to drive safely and in a competent and confident
manner. An excellent service. Thank you.
22. My mother found that 2 passengers in the car was too much. A written outcome ofthe
assessment would have been helpful. - Service User advised to cease driving,	DVLA
referral.
23.Found the Centre staff excellent.
24. Felt the whole assessment was rushed and in my case I found the whole experience
very difficult as I suffer with cognitive impairment. I was not shown how to use	the car
controls, gears, indicators etc. I had towear amask and Iwear glasses! My glasses	fogged
up constantly and I could not see where I was driving! Very dangerous and I actually had
to stop the car as I could not see where I was driving. The assessor kept winding the
windows down but it did not help. I understand that the wearing of face masks is a
compulsory requirement, but in my case it worked very much against me, I felt very
disorientated and as a consequence was advised not to drive and have been unable to
drive since May 2021. - Service User advised to cease driving, DVLA referral.
25. It would have been far more convenient for me to have attended Newtown.
26. Iwas very well treated by the driving instructor and occupational therapist and	I felt so
confident being with them in and out ofthe car. Ican't really think ofanything that is	needed
to improve services that are so kind and understanding. I was very impressed	and am
looking forward to coming back after I have had my driving lessons.
27.Very satisfied.
28.Thank you.
29.A stamp would have been helpful on the return envelope, otherwise the Bodelwyddan
staff were excellent. Thank you.
30.There is nothing to improve. Everyone is friendly, welcoming and informative.
31.My result answers speak for themselves. I was very impressed with everything	on the
day. 10/10 for the staff.
32.To find a way to encourage more ofthe 70+to be tested.
33.Itwould have been much more convenient if I could have been assessed at Newtown,
but Covid prevented this.

34.The office staff were always kind and courteous when we met and also when on the	34.The office staff were always kind and courteous when we met and also when on the	34.The office staff were always kind and courteous when we met and also when on the
telephone, but very dissatisfied with the whole assessment process itself.	I have written a
letter to accompany this survey, most ofwhich I had already stated to the	DVLA after the
driving assessment. -Service User advised tocease driving, also enclosed	accompanying
letter with this survey.
35.Very satisfied with overall assessment. Good interaction from staff made me feel at
ease before driving assessment. Everything was explained to me.
36.Could do with somewhere for carers to sit down and have a drink.
3?.Following a great response and service from Wales Mobility Service	the report	was
sent to the DVLA and received on 22~ August 2021. I have yet had no	response	from
them, not even a letter ofacknowledgement.
38. I am very grateful for all your help and support.
49. Better to send the questionnaire 4weeks after the assessment.
40. The 2 assessors that dealt with me were absolutely brilliant. Also, the lady who		took
me out driving to learn how to drive an adapted vehicle again was absolutely brilliant.
Many thanks to them all.
41. I was both satisfied and encouraged by the assessment experience.
42. More visibility for the general public (publicity). Ability to offer the service through		the
medium ofthe Welsh language. Better parking provision for the Gian Clwyd Centre.
43. Really pleased with the attention to details. The whole process was	conducted	in a
very professional but calm friendly way. Thank you.
44. Thank you for a splendid service.
45. I was more than satisfied with the service provided.
46. Can I just say that I was very impressed with the Wales Mobility Service. A special
thank you to Tim and Bev - Excellent!
4?.Have an adapted car available.
48. I served as an infantry soldier for 30years and drove all vehicles. I was	asked to	drive
in peacetime and on active service. - Service User advised against driving.
49. Iwas treated with efficiency and courtesy during my attendance atthe centre. - Service
User advised against driving.

50.Friendly, courteous	staff. However,	I wasn't made fully aware ofthe cognitive testing-	I wasn't made fully aware ofthe cognitive testing-	I wasn't made fully aware ofthe cognitive testing-
it took me by surprise	and made me panic.
51.Driving with a mask on was quite		difficult for a spectacle wearer but unlikely to have
appealed result much	anyway. - Service User advised against		driving.
52. Chris was brilliant	- it is a shame	he doesn't give driving	lessons	and these aren' t
directly provided by the Centre.
53.First class service.	Thank you.
54. Have found the Mobility Centre staff to be most helpful at			all times.	Nothing too much
trouble.

Diagnostic Group						Total
Ac uired limb abnormalities							21
Acute en. brain dama	e non-traumatic
Acute en. brain dama	e traumatic						27
Back roblem
Brain tumour
Cerebral als
Con enital learnin disabilities							16
Con enital limb disabilities							12
Dementia							123
Older eo le - no notifiable		condition					16
Heart and lun roblems	oun		er		eo le
Inflammato arthritis
Motor neurone disease
Multi le sclerosis							33
Muscular d stro h
Osteoarthritis
Other neurolo ical dia nosis
Other non-neurolo ical dia		nosis
Parkinson's disease							26
Peri heral vascular am	utations						10
Poliom elitis
Mental health
S ina bifida
S inal cord in'uries							25
Stroke, left hemi le ia							24
Stroke, other							75
Stroke, ri ht hemi le ia							10
Static visual field defect
Traumatic am utation arms		or	I	s			32
Muscle diseases
Diabetes
TOTAL							568
Ofthe total number ofassessments, how man were referrals from:					Motabitlt		98
Ofthe total number ofassessments, how man were referrals from:					DVLA		140

Diagnostic Group				Total
Ac uired limb abnormalities
Acute en. brain dama	e non-traumatic
Acute en. brain dama	e traumatic
Back roblem
Brain tumour
Cerebral als				16
Con enital learnin disabilities				24
Con enital limb disabilities
Dementia				65
Older eo le - no notifiable		condition		18
Heart and lun roblems		oun er	eo le
Inflammato arthritis
Motor neurone disease
Multi le sclerosis				18
Muscular d stro h
Osteoarthritis
Otherneurolo ical dia	nosis			29
Other non-neurolo ical	dia	nosis
Parkinson's disease				10
Peri heral vascular am	utations
Poliom elitis
Mental health
S ina bifida
S inal cord in'vries
Stroke left hemi le ia				13
Stroke, other				18
Stroke, ri ht hemi le ia				14
Static visual field defect
Traumatic am utation arms		or le s
Muscle diseases
TOTAL				289
Of the total number ofassessmenbt,
how many were referrals from:			Motability	28
Ofthe total number ofassessments,
how many were referrals from:			DVLA	71

Diagnostic Group						Total
A uired limb abnormalities
Acute en. brain dama		e non-traumatic
Acute en. brain dam		e traumatic
Back roblem
Brain tumour
Cerebral als
Con enital leamin disabilities
Con enital limb disabilities
Dementia						55
Older eo le - no notifiable			condition			15
Heartandlun roblems			oun er		eo le
Inflammato arthritis
Motor neurone disease
Multi le sclerosis
Musculard stro h
Osteoarthritis
Other neurol ical dia		nosis
Othernon-neurolo icaldia			nosis
Parkinson's disease
Peri heral vascular am		utations
Poliom elitis
Mental health
S ina bifida
S inal cord in'uries
Stroke, leR hemi le ia						16
Stroke, other						36
Stroke, ri ht hemi I	ia
Static visual field defect
Traumatic am utation	arms		or I	s
Muscle diseases
TOTAL						182
Ofthe total number ofassessments,
how many were referrals	from:				Motablllty	14
Ofthe total number ofassessments,
how many were referrals	from:				DVLA	24

Trustees' Report			I to 8
Independent Examina's		Repmt
Statement ofFinancial		Activities	IO
Balance Sheet
Notes to the Financial	Statements		12to 17

Trustees				Dr M Stevenson
				DrPMcKenna
				MrJCarter
				Ms LHanington
				Mr PBrewer
				MsJMcKinlay
				Ms C SSowden.	Taylor
				Mr D Hughes
				Mrs A Duckworth
Secretary				DrPMcKenna
Principal	Olftce			Rookwood Hospital
				Fairwater Road
				Liandaf
				CardifF
				CF52YN
Charity Registration			Number	1056588
Beakers				Lloyds Bank
				514Cowbridge Road East
				Victoria Park
				Cardiff
				CF5 IBL
Independent		Examiner		HSJAccountants	Limited
				Sevem House
				Hszell Drive
				Newport
				NP10 8FY

				Unrestricted	Restricted	Total
				funds	funds	2022
			Note	8
Income and Endowments		from:
Donations and legacies				7,643		7,643
Charitable activities				147,475	339,532	487,007
Investment income				55		55
Total income				155,173	339432	494,705
Expenditure on: Charitable activities				~(2(6,9M	~339,532	556,432
Total expenditure				216,900	~339,532	~555,432
Net movement in funds				(61,727)		(61,727)
Recoaciliation offunds
Total funds brought	forward			261,552		261,552
Total funds carried	forward		13	199,825		199,825
				Unrestricted	Restricted	Total
				funds	fuads	2021
			Note	8
Iacome and Endowments		from:
Donations and legacies				7,100		7,100
Charitable activities				150398	313,312	463710
Total income				157,498	313,312	470,810
Expenditare on: Charitable activities				158536	~333,312	~47(848
Total expeaditure				(158,536	~(333,312	~47( 8483
Net movement in funds				(1,038)		(1,038)
Reconciliation offunds
Total funds brought	forward			262 590		262,590
Total funds carried forward			13	261552		261552

			Note	2022	2021f
Fixed assets
Tangible assets			10	97,856	96,937
Current assets
Debtors				15,713	19,468
Cash at bank	and in hand			88,650	147,367
Creditors: Amounts Net current assets		falliag due within one year	12	104,363 ~2,394 101,969	166,835 ~220 164615
Net assets				199825	261552
Funds ofthe charity:
Unrestricted	income	funds
Unrestricted	funds			199825	261,552
Total funds			13	1992125	261,552

residual value, over their expected useful eco	nomic life as fofiows:	nomic life as fofiows:
Asset class	Depreciation method aad rate
Fixtures n fitdngs	2QN on ieducmg	balance
Motor vehicles	25'36 on reducing	balance
Computer equipment	259'on reducing	balance

	Unrestricted
	funds
		Total	Total
	General	2022f	2021f
Doaations and legacies;
Donated assets and services	6,500	6,500	6,500
Donations fiom individuals	1,143	1,143		600
	7,643	7,643	7	700

		Unrestricted
		funds
			Restricted	Total	Total
		General	fundsf	2022	2021f
Assessment	fees - Wales	102,638		102,638	57,431
Assessment	fees - Chester		74432	74,532	48,312
Welsh Govenunent			265,000	265,000	265,000
Lessons		40412		40,212	11,158
Covid-19 Support - CJRS		4,625		4,625	81809
		147475	339532	487007	463710

			Unrestricted
			funds
				Restricted	Total	Total
		Note	General	fundsf	2022	2021f
Assessment	and advice
services			140,492	8,023	148,515	129,487
Staffcosts			72,304	331,509	403,813	339,885
Governance	costs		4,104		4,104	2476
			216,900	339,532	556,432	471,848

								Premhes	Premhes
									costs
					Administration			including		Total		Total
		Basis of	Staff costs			costs	depreciation				2022	2021
		agocation		g		8							8
Assessment	and
advice services				95,000		9,223			4,000		108,223		76,180
Basis ofanocation
Reference		Method of	agocation
A		Caluclated	on apercentage of		support time incurred
7 Trustees remuneratioa aad			expenses
No trustees,	nor any	persons connected		with them,	have	received	any	remuncmtion		fiom the charity during				the
year.
No trustees	have received any mimbursed			expenses	or any other benefits				fiom the charity		during the year.
8 Staifcosts
The aggregate paymll		costs were	as follows:
										2022		2021
												f,
Staffcosts	during the year were:
Wages and	salaries									366,403		311,548
Social security costs										30,987		23,109
Pension costs										6423			6228
										403	813	339,885
The monthly	average	number of	persons	(including	senior management				team) employed		by the charity		during
the year expressed as		full time equivalents		was as follows:
										2022		2021
										No		No
Assessment	services										12			12

			vehicles
10Tangible fixed assets
		Furniture and	Motor
		equipment f	f	Total
Cost
At 1April 2021 Additions Disposals At 31March 2022		224,825 6,362 231 1$7	200,187 425,012 27,7$8 34,150 ~42047 ~42D47 185928417,115
Depreciation At 1April 2021 Charge forthe year Eliminated on disposals		200,135 5,821	127,940 15,843 ~30400	328,075 21,664 ~30,480
At 31March 2022		205956	113303	319,259
Net boob value
At 31March 2022 At 31 March 2021		25.231 24.69D	72,625 ~72 47	97,856 96.937
11Debtors
			2022	2021
Prepaym eats			15,713	14,844 4624
Other debtors
			15,713	19,468
12 Creditors: amounts	falling due within one year
			2022	2021
			8
Accruals			2,394	2,220

13 Funds
			Balance at 1 April 2021	Incoming resources	Resources expended f		Balance at 31 March 2022
Unrestricted funds
General
General fimd			261,552	155,173	(216,900)		199,825
Restricted funds
Welsh Government: Chester		Section 64		265,000 74,532	(265,000) ~74532)
Total restricted	funds			339532	~339,532)
Total funds			261,552	494 71)5	~556432		199.825
			Balance at 1 April 2020	Incoming resources f	Resources expended f		Balance at31 Marsh 2021
Unrestricted funds
Gcnencl
General fund			262,590	157,498	(158,536)		261,552
Restricted funds
Welsh Gave)nment: Chester		Section 64		265,000 48,312	(265,000) ~48,312)
Total restricted	funds			313312	~(313,3)2
Total funds			262,593	47D,81D	~471,848		261 552
14 Aaalysis ofnet assets between funds
					Unrestricted
					funds
					General f		Total funds
Tangible fixed assets Current assets Current liabilities Total net assets				97,856 104,363 ~(2394 199,825		97,856 104,363 ~2,394 199825