2025-03-31-accounts - Cambridge And District Citizens Advice Bureau

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REGISTERED COMPANY NUMBER: 03191085 (England and Wales)
REGISTERED CHARITY NUMBER: 1056102

`Report of the Trustees and`

Financial Statements for the Year Ended 31 March 2025

for
Cambridge & District Citizens Advice
Bureau

Knights Lowe Limited
Eldo House
Kempson Way
Suffolk Business Park
Bury St Edmunds
Suffolk
IP32 7AR

Cambridge & District Citizens Advice
Bureau

`Contents of the Financial Statements for the Year Ended 31 March 2025`

	`Page`
`Reference and Administrative Details`	`1 to 2`
`Chairman's Report`	`3 to 5`
`Report of the Trustees`	`6 to 15`
`Report of the Independent Auditors`	`16 to 19`
`Statement of Financial Activities`	`20`
`Balance Sheet`	`21 to 22`
`Cash Flow Statement`	`23`
`Notes to the Cash Flow Statement`	`24`
`Notes to the Financial Statements`	`25 to 41`
`Detailed Statement of Financial Activities`	`42 to 44`

Cambridge & District Citizens Advice
Bureau

`Reference and Administrative Details for the Year Ended 31 March 2025`

`TRUSTEES`	`A K Arain`
	`A H Bridges`
	`Ms M C E Canning`
	`Ms H L M Du Quesnay CBE Chair`
	`R A L French Treasurer`
	`Professor L J Jones (resigned 4.11.24)`
	`Dr C J Powell`
	`Ms D E Whitfield`
	`Ms A Jackson (resigned 4.11.24)`
	`Ms M Cable (resigned 28.2.25)`
	`D Cook`
	`C F Hoyes (appointed 3.3.25)`
	`J Jacobs (appointed 3.3.25)`
	`C A Boston (appointed 3.3.25)`
`COMPANY SECRETARY`	`Miss H Jones`
`REGISTERED OFFICE`	`66 Devonshire Road`
	`Cambridge`
	`Cambridgeshire`
	`CB1 2BL`
`REGISTERED COMPANY NUMBER`	`03191085 (England and Wales)`
`REGISTERED CHARITY NUMBER`	`1056102`
`AUDITORS`	`Knights Lowe Limited`
	`Eldo House`
	`Kempson Way`
	`Suffolk Business Park`
	`Bury St Edmunds`
	`Suffolk`
	`IP32 7AR`
`SOLICITORS`	`Tees Laws`
	`Titan House`
	`Castle Park`
	`Cambridge`
	`CB3 0AY`
`BANKERS`	`Barclays Bank Plc`
	`11 St Andrews Street`
	`Cambridge`
	`CB2 3AA`
`PRESIDENT`	`Lady Chadwyck-Healey`

Page 1

Cambridge & District Citizens Advice
Bureau

`Reference and Administrative Details for the Year Ended 31 March 2025`

PATRONS

`PATRONS`	`Dr Pamela Raspe`
	`Cazzy Walshe`

Page 2

Cambridge & District Citizens Advice
Bureau

`Chairman's Report for the Year Ended 31 March 2025`

The year 2024/25 has been a year of significant development and renewal for Cambridge and District Citizens Advice
(CDCA). Our new Chief Executive, Helen Jones, took up her post in April 2024; five new Trustees appointed in
November 2023 found their feet and were joined by three strong colleagues at the very end of the financial year; and
Lady Angela Chadwyck-Healey agreed to become our President at the Annual General Meeting in November 2024.
These were big changes and through them all we have sought to maintain CDCA's focus on its core values and purpose.

In providing independent advice to everyone on their rights and responsibilities we build on the legacy of our
predecessors on the Trustee Board and of the previous Chief Executive, Rachel Talbot. We have an unparalleled team
of staff and volunteers whose commitment, knowledge and skills make CDCA an organisation that is widely valued in
the community: by clients, some of whom are facing the most painful and distressing circumstances; by partners and
funders whose work we complement and support; and by the general public who take comfort in knowing that we will
be there to help them in their darkest hours.

A key feature of the way that the pattern of work of local Citizens Advice services is changing is the importance of
building partnerships. So were delighted to receive funding in July 2024 from Public Health England and South
Cambridgeshire District Council to operate two work and health employment hubs, at the Meadows Community
Centre and at Melbourn Hub, to provide advice and support for clients hoping to gain employment. The clients
referred to this project might be struggling to seek paid employment due to underlying financial pressures as well as a
lack of self-confidence. The advisers assigned to the project assisted clients with improving their income, accessing
additional benefits and tax credits and dealing with debts, as well as providing employability skills such as CV writing,
completing application forms and practicing interview techniques.

`Other local advice projects in 2024/25 included:`

o £200,000 of funding for the continuation of the Income Maximisation project funded by the County Council with four
FTE workers providing personal budgeting support over the next two years

o £89,000 funding for the continuation of the Foodbank project in partnership with Cambridge City Foodbank. The
project involves 1 FTE working visiting all foodbanks and fairbite shops in South Cambridgeshire and Cambridge every
other week, with the aim of addressing the underlying financial issues that are causing people to be in food poverty.
Working closely with Cambridge City Foodbank, the project has been successful in supporting more than 300 clients
and helped them to gain more than £478K in additional income

o £49,000 of funding for the continuation of the Change Grow Live project with 1 FTE worker supporting recovering
substance abusers in their centres, giving financial and benefits advice

o Ongoing funding for our Major Trauma Signposting project at Addenbrookes hospital which supports patients and
their families with advice and support from Cardinal Management

o Ongoing funding for our money advice service for Sawston residents funded by John Huntington's Charity

During the year we began to see some contraction of the major national projects organised by national Citizens Advice
and it does seem that this will become a less significant source of funding in the future. However, we continued to
deliver national Citizens Advice contracts Help Through Hardship funded by the Trussell Trust, the Energy Advice
Programme (EAP) and Energy Outreach Programme (EOP). All three of these projects enable us to continue supporting
clients with food and fuel poverty concerns both locally and nationally.

In these times of uncertainty and disruptive change, we are more grateful than ever for the support we have received
from Cambridge City Council, South Cambridge District Council, Cambridgeshire County Council. Both Cambridge City
Council and South Cambridgeshire District Council have moved away from annual grants to a pattern of three-year
funding which is tremendously helpful in enabling us to plan for the medium to long-term.

In August 2024, we launched a new Digital Inclusion project with funding from Cambridgeshire Community Foundation
and The Chadwyck-Healey Foundation. The aim of the project was to provide clients with the digital skills, access and
equipment required to navigate an increasingly digitally-focused world. We have been able to provide reconditioned
mobile phones and laptops as well as SIM cards to clients who do not have access to digital equipment, as well as
supporting them to learn new skills and build their confidence.

The scale of need we are addressing is illustrated by the number of clients we have supported over the past year, many

Page 3

Cambridge & District Citizens Advice
Bureau

`Chairman's Report`

`for the Year Ended 31 March 2025`

affectedbytheongoingcost-of-livingcrisiswhichisimpactingafarwiderrangeofpeoplethanwehave seen
previously. We continued to offer advice sessions via telephone, email, webchat and face to face channels to our
clients and we have sought to extend the range of our outreach sessions in the community, offering planned
appointments, and some traditional drop-in at a number of locations across Cambridge and South Cambridgeshire.

During 2024/25 we undertook 29,450 client activities including advice, assisted information and casework. Those
clients gained £9.6m income (this compares to £10.5million in 23/24 across the same projects we ran in 24/25, and
£21.8m in 23/24 including Help to Claim contract). The total number of issues raised by clients was 41,495. The
majority of these were welfare benefits advice including Personal Independence Payments and Universal Credit, as well
as debts relating to fuel and council tax arrears. Client income has reduced this year due to end of our Help to Claim UC
contract which involved 9 FTE staff giving advice and support on claiming Universal Credit.

Our equity, diversity and inclusion monitoring show we continue to attract a younger age group of clients by offering a
wider range of digital advice channels. We see a higher rate of females to males seeking advice. With regards to
ethnicity, minority ethnic clients made up 25% of our client base. 56% of our client base has a disability or long-term
health condition. We have maintained our Disability Confident employer status and we have invested in providing
staff, volunteers and trustees with mental health first aiders and a range of wellbeing activities.

A key part of the mission of Citizens Advice is to try and help improve the policies and practices that affect people's
lives. We do this by ensuring we collect data and our interactive dashboard is available to MPs, funders and other
policy makers. We regularly brief our local MPs and local Councillors on local need and the impact of policy on the local
community. We are also being funded by the local Voluntary Sector Network to attend various health committee
meetings and to bring together datasets showing the impact of the voluntary and community sector has on population
health and wellbeing. The scale of this contribution is so often significantly underestimated. Hence, we are pleased that
our CEO, Helen Jones, was selected to be a member of the Cambridgeshire County Council Poverty Commission which
carried out an independent review of ways we can collectively tackle poverty across the County.

We are fortunate to have a dedicated and skilled Trustee Board. We said goodbye to the following trustees during the
year: Antoinette Jackson, Linda Jones and Marion Cable. Our departing Trustees made a significant contribution during
their time on the Board and we are extremely grateful for the support that they gave the charity over their years of
service. A special mention must be made of Antoinette Jackson, our outgoing Chair of Trustees for the leadership and
commitment she has shown to the charity over the past three years. We also welcomed Carol Boston, Corrin Hoyes
and Julian Jacobs as new Trustees. During 2024/25, Trustees have introduced a fourth committee to focus on Research
and Campaigns and have started to explore options for new and innovative ways to increase our unrestricted funds.

At the heart of Cambridge and District Citizens Advice are the staff and volunteers who are dedicated to achieving good
outcomes for our clients and do so with enormous skill and compassion. This year we have invested in new training and
development plans for both staff and volunteers and sought to deliver more effective communication with them. We
have also invested in more wellbeing support in recognising the isolating pressures of remote working and increasingly
distressing calls and demands from clients. On behalf of the Trustee Board I would like to thank them all for their
ongoing commitment and for everything they have achieved this year and to also recognise the leadership provided by
CEO Helen and her senior team.

I want to pay particular tribute to the leadership Helen Jones has given in what has been a demanding first year. Helen
was not new to the organisation when she became CEO, having been Deputy since December 2022. But we are living
through challenging times, when organisations have to be agile and respond to change that is not always welcome and
seldom easy to predict. Helen has made it a priority to develop the culture of the workplace to equip people not only
with the skills and knowledge they need but with the team spirit, empathy and capacity to collaborate that will ensure
that the organisation's success by creating the space for development and shared learning. She has recruited a People,
Training and Development manager to continue this essential work. Jolene Jordan was recruited as our Contracts and
Compliance Manager, a new role for the organization which has a wide-ranging focus including management of our
building and members, our financial planning and reporting and our IT systems. Jo has made a huge positive impact on
the effectiveness and efficiency of the advice service and this role has become invaluable. Additionally, the senior team
have been very successful in raising funds for a number of new projects and workstreams, providing paid employment
opportunities for a number of volunteers.

Page 4

`Cambridge & District Citizens Advice`

`Bureau`

`Chairman's Report`

`for the Year Ended 31 March 2025`

We look forward with confidence and optimism to the year ahead. Among our key aims are plans to:
o Review the future of our current building on Devonshire Road and consider where we may need to be located in
future years

o Review, and where required, overhaul our current service delivery model to ensure our charity continues to meet the
needs of our clients, partner agencies and supporters

o Undertake a workforce development review to ensure we are future-proofing our organisation and providing
opportunities for progression

o Consider the environmental impact of our charity and explore ways to reduce our carbon footprint

We shall seize the opportunity for innovation and improvement in order to offer the best possible service to our
clients; to build stronger partnerships; to explore new funding streams; and support, encourage and celebrate the
achievements of our staff and volunteers.

`Heather DuQuesnay CBE`

`Chair`

Date

Page 5

Cambridge & District Citizens Advice
Bureau

`Report of the Trustees for the Year Ended 31 March 2025`

The Trustees present their annual report together with the audited financial statements of the Cambridge and District
Citizens Advice Bureau for the year 1 April 2024 to 31 March 2025. The Annual Report serves the purposes of both a
Trustees' report and a directors' report under company law. The Trustees confirm that the Annual Report and financial
statements of the charitable company comply with the current statutory requirements, the requirements of the
charitable company's governing document and the provisions of the Statement of Recommended Practice (SORP)
applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the
UK and Republic of Ireland (FRS102) (effective 1 January 2019).

Since the Charity qualifies as small under section 382 of the Companies Act 2006, the Strategic Report required of
medium and large companies under the Companies Act 2006 (Strategic Report and Directors' Report) Regulations 2013
has been omitted.

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Cambridge & District Citizens Advice
Bureau

`Report of the Trustees for the Year Ended 31 March 2025`

`OBJECTIVES AND ACTIVITIES Objectives and aims OBJECTIVES AND ACTIVITIES`

Objectives and aims

Our Mission: The Citizens Advice service provides free, independent confidential and impartial advice to
everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

`Our Aims:`

o To provide the advice people need for the problems they face
o To improve the policies and practices that affect people's lives

o To be proactive where possible and reactive when necessary

`Our values:`

o Purpose Driven - We always focus on the people who need our help

o People Focused - We recognise, value and reward everyone's contributions and talents in an open, fair and
meaningful way

o Collaborative - We build relationships across teams and locations to foster innovation and inclusive ways of working
o Transparent - We're open and honest, sharing information early and often whenever we can

`Citizens Advice has 4 principles:`

o Independence
o Impartiality
o Free
o Confidentiality

The organisation has a comprehensive 2-year business plan which is reviewed annually and the objectives for
the coming year are agreed at various meetings of the Board and staff and volunteers. Priorities from the previous
year are reviewed and revised for the coming year.

The Board receives a quarterly Performance and Delivery report from the Senior Leadership Team against the
primary objectives for the year. This includes dashboards from our Casebook client data base i.e. real time
information relating to numbers, issues, outcomes, demography, socio economic, nationality, disability and other
factors.

We are also assessed quarterlyby NationalCitizens Advice from the data they have been independentlygathering. This
is the Performanceand Qualityframeworkreport containing5 elements:Qualityof advice (and comparatorsof where
weareinour"familygroup"i.e.similartypelocalCitizensAdvice);Clientexperience(againcomparedwith others);
Leadershipself-assessment(are we a well-runorganisation?);People survey (what do our staff and volunteers think?);
Financial health monitoring (are we in line with budget and have sufficient reserves/cashflow?).

Annually, the organisation is subject to a Leadership Self-Assessment (LSA) audit by National Citizens Advice
which is an external assessment of how the organisation is achieving under 9 categories:

1 Governance

2 Strategic business planning

3 Risk management
4 Financial management
5 People management
6 Operational performance management

7 Partnership working
8 Research and campaigning
9 Equality

We passed this assessment with full marks in 2023 and undertook a successful desk-based self-assessment in 2024.
This is a requirement for retaining the AQS (Advice Quality Standard), MAPs (standard for debt advice) and FCA (we
are not allowed to do Debt work without this because it is a regulated activity).

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Cambridge & District Citizens Advice

Bureau

`Report of the Trustees for the Year Ended 31 March 2025`

`OBJECTIVES AND ACTIVITIES`

`Business plan 24-25 Cambridge and District Citizens Advice Strategic Objectives:`

o To be recognised as the best comprehensive advice service by concentrating on helping as many people as possible
and getting clients to the most effective help in the shortest time. We will continue to build on our status as the
premier provider of generalist advice locally.

o To continue to develop advice in the community via outreaches.

o To continue to develop partnership projects which, among other things, will enable and empower groups in the
community to deliver basic information locally.

o To help people to use ICT effectively - to bridge the digital divide and enhance the delivery of advice, training and
initiatives by providing or helping people to utilise free access to these services in community locations.
o To continue to develop a diversified funding base and introduce efficiencies in the back-office service delivery
functions.

o Reach more young people by working on making what we do more accessible to them and helping them to
understand that what we do is relevant to their generation.

o To add value through the use of highly trained volunteers offering professional- level advice, building a robust and
diverse workforce and increasing it to meet the increase in client numbers and maximise the impact of our volunteers.
o To use our advice hub building to raise income to support the core work of the organization.

o To continue to expand our financial education and to offer comprehensive and preventative money advice services
and extend into work on employability and skills for work utilising volunteering opportunities as a base.

o Extend our research and campaigning work to involve more people and generate more evidence to support our
endeavours to influence policy and decision makers.

We have reviewed these overarching objectives and decided to focus on a more realistic number during each year.

During 2024/25, these included:

o To continue to develop advice in the community via outreaches.

o To continue to develop partnership projects which, among other things, will enable and empower groups in the
community to deliver basic information locally.

o To help people to use ICT effectively - to bridge the digital divide and enhance the delivery of advice, training and
initiatives by providing or helping people to utilise free access to these services in community locations.

o Reach more young people and marginalised communities by working on making what we do more accessible to them
and helping them to understand that what we do is relevant.

o Extend our research and campaigning work to involve more people and generate more evidence to support our
endeavours to influence policy and decision makers.

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Cambridge & District Citizens Advice
Bureau

`Report of the Trustees for the Year Ended 31 March 2025`

`OBJECTIVES AND ACTIVITIES Significant activities`

`Overview`

The client is at the heart of the Citizens Advice service. The organization is here to ensure that people who need
help get the right help at the right time.

With an increase in the demand for advice, caused by (and expected to far outlast) the recent economic upheaval,
this is quite a challenge to step up to. And it doesn't mean simply doing more of what we're already doing either.
We want to go further than that.

Members of the public expect to be able to access advice easily, when and how they choose, and to feel
comfortable doing it. We want to meet their expectations with a more flexible, responsive and approachable
service.

Our funders expect strong clear evidence of outcomes and higher service delivery standards. We want to meet
their expectations too, with effective advice and preventative services that are well led and well administered.

The core area of our work is generalist advice work. The generalist work consists of 'one off' advice in the
14 key areas of benefits, consumer issues, debt, education, employment, finance, health, housing, immigration
and nationality, legal, relationships, tax, travel and utilities.

Additional services include casework up to representation at tribunal in debt, welfare rights, and housing plus
financial capability education work including energy advice. A lot of our debt work slowed down because of the
hold on various actions like evictions but we are starting to see a steady increase and expect a large increase in
demand for this type of help as we see the impact of people "living on empty". The Financial Conduct Authority
and the Money and Pensions Service have warned that the current economic climate will bring a large demand
for money and debt advice.

`Public benefit`

The Trustees have complied with the duty in Section 4 of the 2006 Charities Act to have due regard to guidance
publishedby·theCharityCommissionwhenexercisinganypowersordutiestowhichtheguidanceisrelevant. CDCA
providesfree adviceservicesto thepublicof Cambridgeandsurroundingareasbythemeansof face-to-face, phone,
email andremote(web based)systems.Duringthisandthe previousyeara qualifyingthird-partyindemnity provision
was in force for the benefit of the Trustees.

`Volunteers`

Onaveragetherewere75volunteerscontributingtowardsactivitiesthroughouttheyear(previousyear:69). These
include generalist advice, help with administration, Caseworker support functions, IT support, and Trustees.
The first level Generalist Advice function is primarily resourced by volunteers. Using a social calculator provided by
Citizens Advice, we have calculated that the time value of this voluntary work is £545,830. This voluntary work has an
additional value of £171,228 to society measured through the improvement in volunteer mental health, employability
and life satisfaction. The total value of volunteering was £717,058.

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Cambridge & District Citizens Advice
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`Report of the Trustees for the Year Ended 31 March 2025`

`OBJECTIVES AND ACTIVITIES`

`Charitable activities`

As per the Chair's report, our advisers logged 9,321 clients (13,743 in the previous year), 41,495 issues (60,795 in the
previous year - reflecting the impact of the work we deliver towards national contracts) and 29,450 contacts/activities
(35,389 in the previous year). 62% of our clients needed benefit advice with Personal Independence Payment making
up 9.3% of all issues. We helped with financial outcomes totalling £9.6m income gained and £1.2m debts written off.

`Quality`

During the year we maintained and improved our Quality of Advice score. We continue to work to the Advice
Quality Standard mark and the Financial Conduct Authority. We retained our status as a Living Wage Foundation
accreditation and retained our Disability Confident Employers accreditation. Our specialist money advisers are
members of the Institute of Money Advisers, are qualified Debt Relief Order Intermediaries and all our advisors are
fully trained to the appropriate levels of GGDA (Giving Good Debt Advice) as required by the Money Advice Service
Quality Framework and FCA.

`Internal and External Factors`

The Board has identified external factors affecting the charity which are outside of its control such as the ongoing
cost of living crisis, changes to the welfare rights system and changes in funding streams. Factors within its control have
been: effective cost management; high levels of satisfaction with the service provided; good partnership working and
income generation despite the external factors having a negative impact on income from rent and Patrons fundraising.

`Complaints`

The CDCA complies with the formal complaints procedure as set out by the Citizens Advice membership standards. We
canreportthattherewere7formalcomplaintsbroughtagainstCDCAduringtheperiod,threewerewithdrawn and
one was passed on to Citizens Advice. None were upheld (6 were brought the year before).

`FINANCIAL REVIEW`

During the year, the Charity generated total income of £1,355,541 (2024: £1,643,314), comprising £1,110,313
donations and grants (2024: £1,433,955), £160,798 charitable activities (2024: £130,764), £73,123 property rent &
hires (2024: £69,855) and £8,059 bank interest (2024: £7,060).

Total expenditure during the year was £1,496,632 (2024: £1,497,279), comprising £5,617 fundraising (2024: £3,456)
and £1,320,325 charitable activities (2024: £1,324,682).

The net income before investment gains and losses of £65,000 was £141,091 deficit (2024: £146,035 surplus). After
the gain on revaluation of the investment property, the overall net movement in funds was a £76,091 deficit (2024:
£146,035 surplus).

The total funds at the year-end were £1,103,980 (2024: £1,180,071), of which £199,116 were restricted (2024:
£153,619) and £904,864 were unrestricted (2024: £1,026,452).

`Reserves Policy`

The Trustees believe that the organisation should hold sufficient financial reserves to allow for the following:

o To ensure that the charity can continue to operate and meet the needs of its clients in the event of unforeseen and
potentially damaging circumstances, including a lapse in funding.

o To ensure that the charity can fulfil its contractual commitments.

o To permit the charity to undertake projects that require initial funding from the charity before funds will be provided
from external bodies.

The Trustees review the level of necessary reserves on at least an annual basis. The current reserves policy was revised
in November 2024 by a working group of Trustees.

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Cambridge & District Citizens Advice
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`Report of the Trustees for the Year Ended 31 March 2025`

`OBJECTIVES AND ACTIVITIES`

`Unrestricted reserves consist as follows:`

o General Fund - To maintain a healthy cashflow for the day-to-day operations of CDCA. It is desirable that this
should be sufficient to cover around 3 months of typical unrestricted expenditure in a scenario where external funding
has lapsed. Fund balance is £173,262 (2024: £214,850). The target for liquid assets is £165,000.

The Board have approved designated funds (comprising unrestricted funds) set aside for the following specific
purposes:

o 66 Devonshire Road - The net value of the investment part of the property purchased by CDCA. The 25-year
loan for the purchase of this property should be met by the sale of this asset. As the fund consists solely of the value of
the building, it is not considered to be a liquid asset. Fund balance: £712,265 (2024: £712,265).

o Building Maintenance - This fund is designated for the ongoing maintenance and renewal of CDCA's property at
66 Devonshire Road and its contents, including plant and ICT-related equipment. Fund balance: £19,337 (2024:
19,337).

In addition to the funds described above, CDCA aims to achieve a surplus of £50,000 each year for capital
repayment of the mortgage. As a surplus was not achieved, therefore no capital payment was made.

The total funds held by the charity at the year-end were £1,103,980 (2024: £1,180,071). Of these funds £780,000
(2024: £715,000) is related to the investment part of the property and £309,150 (2024: £153,619) in respect of
restricted funds not available for general use.

`Restricted Reserves`

Any funds that are restricted by the donor or funder cannot be used for the general purposes of CDCA. Their
existence, and the sums of money therein, do not imply that there has been an underspend but may result from a
variety of circumstances including timing differences between CDCA's financial year and the funding year of the
project concerned.

We currently hold restricted fixed assets which are being depreciated annually.

`Principal Funding Sources`

The charity primarily seeks funds in the form of grants from local government organisations, philanthropic institutions
and other corporate charitable initiatives. The principal sources of our core funding were Citizens Advice 19% (41% in
2024) and Cambridge City Council 31% (22% in 2024).

In addition to these activities, fundraising is carried out by the charity's patrons, volunteers and staff through social
events and online promotion.

The charity does not make use of professional fundraisers or commercial participators to raise funds, other than
bid-writing services to assist in the preparation of grant applications, nor does the charity have fundraising carried out
on its behalf by third parties other than basic payment conduit services provided by CAF Donate.

The charity is aware of its obligations under the Charities (Protection and Social Investment) Bill to ensure that any
future written agreements mandate adequate fundraising standards, as required under the Bill, with appropriate
safeguarding for vulnerable members of the public from intrusive or persistent approaches.
In the year ended 31 March 2025 no fundraising complaints were received (2024: nil).

`Investment Policy and Objectives`

The charity has no long-term funds to invest, but aims for any surplus funds to be invested in interest-bearing
deposit accounts. Detailed targets for rental income are set and agreed by the trustees in advance of the financial
year and results monitored on a quarterly basis.

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Cambridge & District Citizens Advice

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`Report of the Trustees for the Year Ended 31 March 2025`

`STRATEGIC REPORT`

`Future plans`

o To prioritise and evolve our client service offer for the most vulnerable and disadvantaged.

o To develop and equip an effective and efficient workforce to deliver on our promised offer.

o To optimise our locations and channels to increase client access and improve organisational health and efficiency.
o To build collaborations and partnerships to increase profile and operational capacity and diversify funding.

Underpinned by and interconnected with two longer term cross-cutting strategic priorities:

o To improve equity, enhance diversity and increase inclusion through our policies and practices as an employer &
volunteer agent, as a service and as an organisation and sector leader.

o To systematically explore and implement changes which increase our positive environmental impact.

`STRUCTURE, GOVERNANCE AND MANAGEMENT`

`Governing document`

Thecharityiscontrolledbyitsgoverningdocument,adeedoftrust,andconstitutesalimitedcompany,limited by
guarantee, as defined by the Companies Act 2006.

The charity is controlled by its governing document, a deed of trust, and constitutes a limited company, limited by
guarantee, as defined by the Companies Act 2006.

CDCA was originally set up as a charity in September 1939 but subsequently changed its status to a
charitable company limited by guarantee by incorporation on 26 April 1996 and was registered under a new charity
number on 13 June 1996. The company is established under a Memorandum of Association which identifies its
objects and powers and is governed under its Articles of Association. In the event of the company being wound
up every member (including members who ceased to be members within one year prior to such winding up) would
be required to contribute to the company's assets an amount not exceeding £1.

The Charity's objects are to promote any charitable purpose for the benefit of the community in the area of the
City of Cambridge, South Cambridgeshire District Council and elsewhere ("the area of benefit") by the
advancement of education, the protection and preservation of health and the relief of poverty, sickness and
distress.

`Recruitment and appointment of new trustees`

The maximum number of trustees is 21 and the minimum is 4. Trustees are either elected at the annual general
meeting, or nominated by member organisations or co-opted by the trustee board (provided that the number of
co-opted trustees do not exceed one third of the total number of trustees). All elected and nominated trustees
shall retire from office at the third annual general meeting following their election or appointment respectively but
may be re-elected or reappointed for a further term.

In addition to the above trustees, the following attend the board meetings as non-voting members:

`Helen Jones - CEO`

Jolene Jordan - Contracts and Compliance Manager
Julie Cornwell - Observer from Cambridge City Council
Councillor Sunita Hansraj - Observer from South Cambridgeshire District Council

Page 12

Cambridge & District Citizens Advice
Bureau

`Report of the Trustees for the Year Ended 31 March 2025`

`STRUCTURE, GOVERNANCE AND MANAGEMENT Organisational structure`

`Governance`

The organisation has role descriptions for the trustees, the Chair, the Vice-Chair, the honorary Treasurer
and the company secretary and these are reviewed from time to time. Good governance is achieved through the
following subcommittee and group structure. The organisation has a Finance Committee, a HR Committee, an Appeals
Committee,a FundraisingandBusinessDevelopmentCommittee,anda ResearchandCampaignsCommittee.Each of
thesereporttotheTrusteeBoard.TheChiefExecutiveattendsallmeetingsofthesubcommitteesandsomeof the
working groups.

`Finance Committee`

Functions:Monitoring,challengingand approvalof all budgets,end-of-yearaccounts,projects,contracts,strategic and
businessplanning,salaries.ThereisastandinginvitationtoallBoardMemberstoattendthemeetingsof this
Committee if they so wish.

`HR Committee`

Functions: Annual review of HR matters and review of changes in staff and volunteer issues as and when needed. This
committee leads on salary and remuneration reviews.

`Appeals Committee`

Functions: To process disciplinary and grievance issues at the appropriate stage of the procedure.

`Fundraising and Business Development Committee`

Functions: Develop a funding strategy for medium and long-term funding streams, support initiatives for community
and corporate fundraising and increase external awareness of our work through effective communications planning

`Research and Campaigns Committee`

Functions: To determine the Research and Campaigns strategy and to oversee the quality of this work.

The Chief Executive is responsible to the Board:

o for management, development and strategic planning
o to show vision and leadership in the continuing development of CDCA

o to serve and advise the trustee board of Directors in carrying out their responsibilities, in maintaining an overview of
the organisation and in making appropriate strategic, policy and financial decisions.

`Remuneration Policy`

Salaries follow the NJC guidelines and this sets the cost of living rises each year. The CEO salary is reviewed by
a sub group of the board which is led by the Chair of the HR committee and consists of four Trustees and supported by
the CEO, HR Lead and Volunteer Development Lead.

`Regulation`

CDCA is regulated by the Financial Conduct Authority FRN: 617537
CDCA is a qualified Living Wage employer

CDCA is regulated under the Advice Quality Standard and the Money Advice Service quality framework

`Induction and Training of New Trustees`

New trustees are provided with an 'Induction Pack' covering such topics as legal status and governance, structure,
organisationandstaffing,finances,policyandstrategy.Theyareinvitedto attendCDCA andobserveservice delivery.
Inaddition,tofamiliarisethemselveswiththecharityandthecontextwithinwhichitoperates,newtrustees are
invitedandencouragedtoattendtrainingcoursesorganisedbyCitizensAdviceandtoattendspecialised training
where it is considered to be appropriate, as well as onboarding meetings with SLT members.

`Citizens Advice`

The charity is a member of Citizens Advice (CA) and is regulated by its membership requirements and its aims,
principles and policies.

Page 13

Cambridge & District Citizens Advice
Bureau

`Report of the Trustees for the Year Ended 31 March 2025`

`STRUCTURE, GOVERNANCE AND MANAGEMENT`

`Risk management`

The Trustee Board has approved the risk management strategy and reviews the risk assessment regularly. CDCA

`STRUCTURE, GOVERNANCE AND MANAGEMENT`

has identified high and medium level operational level risks in service delivery, IT, HR and Finance.

`Risks are identified and evaluated in the following ways:`

Regular reviews are performed by the Trustee Board in order to assess the likelihood and impact, relevance of
risks, current strategies applied and the strength of the strategies. The residual risk is identified and action plans
are created to further mitigate risk.

The Trustee Board is responsible for monitoring external developments that may impact on the organisation.
Comprehensive budgeting systems and financial reporting, which indicate financial performance against the
budget, and forecasts are reviewed and agreed by the Operations Committee and the Trustee Board.

The most significant risks faced by CDCA have been identified by the Trustee Board and relate to the following:
o Reduced quality of advice scores

o CEO on long term sickness or dies
o Cuts to Local Authority funding
o Lack of the right quality of volunteers to fill advice rotas
o Information breach

`These risks are mitigated by:`

o Quarterly reviews of our quality data and an in-house QAA tracker
o An experienced senior leadership team
o Diversifying our funding streams
o Changing our selection and training system

o Rigorous training, new policies, spot checking under GDPR.

`PLANS FOR THE FUTURE`

o To prioritise and evolve our client service offer for the most vulnerable and disadvantaged.
o To develop and equip an effective and efficient workforce to deliver on our promised offer.

o To optimise our locations and channels to increase client access and improve organisational health and efficiency.
o To build collaborations and partnerships to increase profile and operational capacity and diversify funding.
o To improve equity, enhance diversity and increase inclusion through our policies and practices as an employer &
volunteer agent, as a service and as an organisation and sector leader.

o To systematically explore and implement changes which increase our positive environmental impact.

`GOING CONCERN`

The Trustees consider that there are no material uncertainties about Cambridge and District Citizens Advice Bureau's
ability to continue as a going concern. All payments are up to date and income and expenditure are being closely
monitored on a monthly basis such that costs will be reduced if income is not sufficient to cover them and that
restricted funding is closely monitored to ensure that budgets are met. Additionally, there is no unplanned expenditure
fromreserves.Withregardtothefollowingyear(andmostyears),themostsignificantareasofuncertaintyare the
level

of grantfundingwhichneedsto be raisedeachandeveryyearbecausemostgrantsandcontractsare receivedon an
annual basis.

`STATEMENT OF TRUSTEES' RESPONSIBILITIES`

Thetrustees(whoarealsothedirectorsofCambridge& DistrictCitizensAdviceBureauforthepurposesof company
law)areresponsibleforpreparingtheAnnualReportandthefinancialstatementsinaccordancewithapplicable law
and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Page 14

Cambridge & District Citizens Advice

Bureau

`Report of the Trustees for the Year Ended 31 March 2025`

`STATEMENT OF TRUSTEES' RESPONSIBILITIES - continued`

Companylawrequiresthetrusteestopreparefinancialstatementsforeachfinancialyearwhichgiveatrueand fair
viewofthestateofaffairsofthecharitablecompanyandoftheincomingresourcesandapplicationof resources,
includingtheincomeandexpenditure,ofthecharitablecompanyforthatperiod.Inpreparingthose financial
statements, the trustees are required to

select suitable accounting policies and then apply them consistently;
observe the methods and principles in the Charity SORP;
make judgements and estimates that are reasonable and prudent;
state whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements;
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business.

Thetrusteesareresponsibleforkeepingproperaccountingrecordswhichdisclosewithreasonableaccuracyat any
timethefinancialpositionofthecharitablecompanyandtoenablethemtoensurethatthefinancial statements
complywith the CompaniesAct 2006. They are also responsiblefor safeguardingthe assets of the charitable company
and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

there is no relevant audit information of which the charitable company's auditors are unaware; and
the trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditors are aware of that information.

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included
on the charitable company's website. Legislation in the United Kingdom governing the preparation and
dissemination of financial statements may differ from legislation in other jurisdictions.

The Trustees are responsible for overseeing any significant fundraising activities including those involving
members of the public to ensure that robust processes are adopted and adhered to. We held a successful fundraising
event in December 2024, organised by our President and Patrons to raise awareness of, as well as funds for, our
organisation. Our fundraising committee is developing a fundraising strategy to identify potential new funding streams.

`AUDITORS`

The auditors, Knights Lowe Limited, will be proposed for re-appointment at the forthcoming Annual General Meeting.

In accordance with the Financial Procedures of the charity, CDCA's Trustee Board is responsible for
recommending the appointment of an auditor at the annual general meeting prior to the year end, with the
Treasurer and CEO responsible for reviewing this appointment.

Reportofthetrustees,incorporatingastrategicreport,approvedbyorderoftheboardoftrustees,asthe company
directors, on ............................................. and signed on the board's behalf by:

........................................................................
R A L French - Trustee

Page 15

`Report of the Independent Auditors to the Members of Cambridge & District Citizens Advice Bureau`

`Opinion`

We have audited the financialstatementsof Cambridge & District Citizens Advice Bureau (the 'charitablecompany') for
the year ended 31 March 2025 which comprisethe Statementof FinancialActivities,the BalanceSheet, the Cash Flow
Statementandnotestothefinancialstatements,includinga summaryof significantaccountingpolicies.The financial
reportingframeworkthathasbeenappliedintheirpreparationisapplicablelawandUnitedKingdom Accounting
Standards (United Kingdom Generally Accepted Accounting Practice).

`In our opinion the financial statements:`

give a true and fair view of the state of the charitable company's affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended;
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordance with the requirements of the Companies Act 2006.

`Basis for opinion`

WeconductedourauditinaccordancewithInternationalStandardsonAuditing(UK)(ISAs(UK))andapplicable law.
OurresponsibilitiesunderthosestandardsarefurtherdescribedintheAuditors'responsibilitiesfortheauditof the
financialstatementssectionofourreport.Weareindependentofthecharitablecompanyinaccordancewith the
ethicalrequirementsthatarerelevanttoourauditofthefinancialstatementsintheUK,includingtheFRC's Ethical
Standard,andwehavefulfilledourotherethicalresponsibilitiesinaccordancewiththeserequirements.We believe
that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

`Conclusions relating to going concern`

In auditingthe financialstatements,we have concludedthat the trustees'use of the going concern basis of  accounting
in the preparation of the financial statements is appropriate.

Basedontheworkwehaveperformed,wehavenotidentifiedanymaterialuncertaintiesrelatingtoevents or
conditionsthat,individuallyor collectively,maycastsignificantdoubtonthecharitablecompany'sabilityto continue
as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilitiesand the responsibilitiesof the trusteeswith respectto going concernare describedin the relevant
sections of this report.

`Other information`

Thetrusteesareresponsiblefortheotherinformation.Theotherinformationcomprisestheinformationincluded in
the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.

Ouropiniononthefinancialstatementsdoesnotcovertheotherinformationand,excepttotheextent otherwise
explicitly stated in our report, we do not express any form of assurance conclusion thereon.

Inconnectionwithourauditofthefinancialstatements,ourresponsibilityistoreadtheotherinformationand, in
doingso,considerwhethertheotherinformationismateriallyinconsistentwiththefinancialstatementsor our
knowledgeobtainedintheauditorotherwiseappearstobemateriallymisstated.Ifweidentifysuch material
inconsistenciesor apparentmaterial misstatements,we are required to determine whether this gives rise to a  material
misstatementinthefinancialstatementsthemselves.If,basedontheworkwehaveperformed,weconclude that
thereisamaterialmisstatementofthisotherinformation,wearerequiredtoreportthatfact.Wehavenothing to
report in this regard.

`Opinions on other matters prescribed by the Companies Act 2006`

In our opinion, based on the work undertaken in the course of the audit:

the information given in the Report of the Trustees for the financial year for which the financial statements are prepared is consistent with the financial statements; and
the Report of the Trustees has been prepared in accordance with applicable legal requirements.

Page 16

`Report of the Independent Auditors to the Members of Cambridge & District Citizens Advice Bureau`

`Matters on which we are required to report by exception`

In the light of the knowledge and understandingof the charitablecompany and its environmentobtainedin the  course
of the audit, we have not identified material misstatements in the Report of the Trustees.

We have nothingto reportin respectof the followingmatterswhere the CompaniesAct 2006 requiresus to report to
you if, in our opinion:

adequate accounting records have not been kept or returns adequate for our audit have not been received from branches not visited by us; or
the financial statements are not in agreement with the accounting records and returns; or
certain disclosures of trustees' remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit.

`Responsibilities of trustees`

AsexplainedmorefullyintheStatementofTrustees'Responsibilities,thetrustees(whoarealsothedirectorsof the
charitablecompanyforthepurposesof companylaw)areresponsiblefor thepreparationof thefinancial statements
andforbeingsatisfiedthattheygiveatrueandfairview,andforsuchinternalcontrolasthetrusteesdetermine is
necessaryto enable the preparationof financialstatementsthat are free from materialmisstatement,whether due to
fraud or error.

Inpreparingthefinancialstatements,thetrusteesareresponsibleforassessingthecharitablecompany'sability to
continueasagoingconcern,disclosing,asapplicable,mattersrelatedtogoingconcernandusingthegoing concern
basisofaccountingunlessthetrusteeseitherintendtoliquidatethecharitablecompanyortoceaseoperations, or
have no realistic alternative but to do so.

Page 17

`Report of the Independent Auditors to the Members of Cambridge & District Citizens Advice Bureau`

`Our responsibilities for the audit of the financial statements`

Ourobjectivesaretoobtainreasonableassuranceaboutwhetherthefinancialstatementsasawholearefree from
material misstatement,whether due to fraud or error, and to issue a Report of the IndependentAuditorsthat includes
ouropinion.Reasonableassuranceisahighlevelofassurance,butisnotaguaranteethatanauditconducted in
accordancewithISAs(UK)willalwaysdetectamaterialmisstatementwhenitexists.Misstatementscanarise from
fraudorerrorandareconsideredmaterialif,individuallyorintheaggregate,theycouldreasonablybeexpected to
influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

the engagement partner ensured that the engagement team collectively had the appropriate competence, capabilities and skills to identify or recognise non-compliance with applicable laws and regulations;
we identified the laws and regulations applicable to the company through discussions with directors and other management, and from our commercial knowledge and experience of the companies operating sector;
-we focused on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the company, including the Companies Act 2006, taxation legislation, data protection, anti-bribery, employment, environmental and health and safety legislation;
we assessed the extent of compliance with the laws and regulations identified above through making enquiries of management and inspecting legal correspondence; and
identified laws and regulations were communicated within the audit team regularly and the team remained alert to instances of non-compliance throughout the audit.

We assessed the susceptibility of the company's financial statements to material misstatement, including obtaining an
understanding of how fraud might occur, by:

making enquiries of management as to where they considered there was susceptibility to fraud, their knowledge of actual, suspected and alleged fraud;
considering the internal controls in place to mitigate risks of fraud and non-compliance with laws and regulations. To address the risk of fraud through management bias and override of controls, we:
performed analytical procedures to identify any unusual or unexpected relationships;
tested journal entries to identify unusual transactions;
assessed whether judgements and assumptions made in determining the accounting estimates were indicative of potential bias;
investigated the rationale behind significant or unusual transactions; and
specifically tested the used stock valuation including the used stock write-down provision, maintenance contracts, and the buy-back provision. These are areas requiring some level of management judgement and so could be susceptible to management bias.

In response to the risk of irregularities and non-compliance with laws and regulations, we designed procedures which
included, but were not limited to:

agreeing financial statement disclosures to underlying supporting documentation;
reading the minutes of meetings of those charged with governance;
enquiring of management as to actual and potential litigation and claims;
reviewing correspondence with HMRC, relevant regulators [Scania for franchise purposes] and the company's legal advisors.

There are inherent limitations in our audit procedures described above. The more removed that laws and regulations
are from financial transactions, the less likely it is that we would become aware of non-compliance. Auditing standards
also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the
directors and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may
involve deliberate concealment or collusion.

Afurtherdescriptionofourresponsibilitiesfortheauditofthefinancialstatementsislocatedonthe Financial
ReportingCouncil's website at www.frc.org.uk/auditorsresponsibilities.This descriptionforms part of our Report of  the
Independent Auditors.

Page 18

`Report of the Independent Auditors to the Members of Cambridge & District Citizens Advice`

`Bureau`

`Use of our report`

This report is made solely to the charitablecompany'smembers, as a body,in accordancewith Chapter3 of Part 16 of
theCompaniesAct2006.Ourauditworkhasbeenundertakensothatwemightstatetothecharitable company's
members those matters we are required to state to them in an auditors'report and for no other purpose. To the  fullest
extentpermittedby law, we do not acceptor assume responsibilityto anyoneother thanthe charitablecompany and
the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

James Knights ACA (Senior Statutory Auditor)
for and on behalf of Knights Lowe Limited
Eldo House
Kempson Way
Suffolk Business Park
Bury St Edmunds
Suffolk
IP32 7AR
Date: .............................................

Page 19

Cambridge & District Citizens Advice
Bureau

`Statement of Financial Activities`

`for the Year Ended 31 March 2025`

`Notes` `INCOME AND ENDOWMENTS FROM` `Donations and legacies` `2` `Charitable activities` `5` `Advice provision` `Other trading activities` `3` `Investment income` `4` `Total` `EXPENDITURE ON` `Raising funds` `6` `Charitable activities` `7` `Advice provision` `Partner funding` `Other` `Total` `Net gains on investments` `NET INCOME/(EXPENDITURE)` `Transfers between funds` `22` `Other recognised gains/(losses)` `Gains/(losses) on revaluation of fixed assets` `Net movement in funds` `RECONCILIATION OF FUNDS` `Total funds brought forward` `TOTAL FUNDS CARRIED FORWARD`	`Unrestricted` `funds` `£` `72,215` `-` `2,975` `81,455` `156,645` `27,050` `230,822` `50,020` `71,696` `379,588` `65,000` `(157,943)` `36,356` `-` `(121,587)` `1,026,452` `904,865`	`Restricted` `funds` `£` `1,038,098` `160,798` `-` `-` `1,198,896` `1,744` `1,019,983` `31,500` `75,817` `1,129,044` `-` `69,852` `(36,356)` `-` `33,496` `153,619` `187,115`	`2025` `Total` `funds` `£` `1,110,313` `160,798` `2,975` `81,455` `1,355,541` `28,794` `1,250,805` `81,520` `147,513` `1,508,632` `65,000` `(88,091)` `-` `-` `(88,091)` `1,180,071` `1,091,980`	`2024` `Total` `funds` `£` `1,433,955` `130,764` `1,680` `76,915` `1,643,314` `29,164` `1,291,249` `35,000` `141,866` `1,497,279` `-` `146,035` `-` `(663)` `145,372` `1,034,699` `1,180,071`

The notes form part of these financial statements

Page 20

`Cambridge & District Citizens Advice`

`Bureau`

`Balance Sheet`

`31 March 2025`

`Notes` `FIXED ASSETS` `Tangible assets` `13` `Investments` `Investments` `14` `Investment property` `15` `CURRENT ASSETS` `Debtors` `16` `Cash at bank and in hand` `CREDITORS` `Amounts falling due within one year` `17` `NET CURRENT ASSETS` `TOTAL ASSETS LESS CURRENT LIABILITIES` `CREDITORS` `Amounts falling due after more than one year` `18` `NET ASSETS`	`Unrestricted` `funds` `£` `543,580` `500` `780,000` `1,324,080` `31,722` `243,270` `274,992` `(159,872)` `115,120` `1,439,200` `(534,336)` `904,864`	`Restricted` `funds` `£` `-` `-` `-` `-` `-` `187,115` `187,115` `1` `187,116` `187,116` `-` `187,116`	`2025` `Total` `funds` `£` `543,580` `500` `780,000` `1,324,080` `31,722` `430,385` `462,107` `(159,871)` `302,236` `1,626,316` `(534,336)` `1,091,980`	`2024` `Total` `funds` `£` `562,465` `500` `715,000` `1,277,965` `97,665` `534,175` `631,840` `(104,644)` `527,196` `1,805,161` `(625,090)` `1,180,071`

The notes form part of these financial statements

continued...

Page 21

Cambridge & District Citizens Advice

`Bureau`

`Balance Sheet - continued`

`31 March 2025`

`FUNDS` `22` `Unrestricted funds` `Restricted funds` `TOTAL FUNDS`	`904,864` `187,116` `1,091,980`	`1,026,452` `153,619`
		`1,180,071`

ThefinancialstatementswereapprovedbytheBoardofTrusteesandauthorisedforissue on
............................................. and were signed on its behalf by:

.............................................
H L M Du Quesnay CBE - Trustee

.............................................
R A L French - Trustee

The notes form part of these financial statements

Page 22

`Cambridge & District Citizens Advice`

`Bureau`

`Cash Flow Statement`

`for the Year Ended 31 March 2025`

`Notes` `Cash flows from operating activities` `Cash generated from operations` `1` `Interest paid` `Net cash (used in)/provided by operating activities` `Cash flows from investing activities` `Purchase of tangible fixed assets` `Interest received` `Net cash provided by/(used in) investing activities` `Cash flows from financing activities` `Loan repayments in year` `Interest paid` `Net cash used in financing activities` `Change in cash and cash equivalents in the` `reporting period` `Cash and cash equivalents at the beginning` `of the reporting period` `Cash and cash equivalents at the end of the` `reporting period`	`2025` `£` `(42,926)` `(22,041)` `(64,967)` `-` `8,332` `8,332` `(92,373)` `45,218` `(47,155)` `(103,790)` `534,175` `430,385`	`2024` `£` `93,752` `(26,672)` `67,080` `(8,375)` `7,060` `(1,315)` `(72,734)` `52,380` `(20,354)` `45,411` `488,764` `534,175`

The notes form part of these financial statements

Page 23

`Cambridge & District Citizens Advice`

`Bureau`

`Notes to the Cash Flow Statement for the Year Ended 31 March 2025`

`1. RECONCILIATION OF NET (EXPENDITURE)/INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES`

`Net (expenditure)/income for the reporting period (as per the` `Statement of Financial Activities)` `Adjustments for:` `Depreciation charges` `Losses on investments` `Interest received` `Interest paid` `Utilise provision` `Decrease/(increase) in debtors` `Increase/(decrease) in creditors` `Net cash (used in)/provided by operations`	`2025` `£` `(88,091)` `18,885` `(65,000)` `(8,332)` `22,041` `-` `65,943` `11,628` `(42,926)`	`2024` `£` `146,035` `19,845` `-` `(7,060)` `26,672` `(663)` `(22,794)` `(68,283)` `93,752`

`2. ANALYSIS OF CHANGES IN NET DEBT`

	`At 1.4.24`	`Cash flow`	`At 31.3.25`
	`£`	`£`	`£`
`Net cash`
`Cash at bank and in hand`	`534,175`	`(103,790)`	`430,385`
	`534,175`	`(103,790)`	`430,385`
`Debt`
`Debts falling due within 1 year`	`(22,065)`	`(43,599)`	`(65,664)`
`Debts falling due after 1 year`	`(625,090)`	`90,754`	`(534,336)`
	`(647,155)`	`47,155`	`(600,000)`
`Total`	`(112,980)`	`(56,635)`	`(169,615)`

The notes form part of these financial statements

Page 24

Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements for the Year Ended 31 March 2025`

`1. ACCOUNTING POLICIES`

`Basis of preparing the financial statements`

The financialstatementsof the charitablecompany,whichis a publicbenefitentityunderFRS 102,have been
prepared in accordancewith the Charities SORP (FRS 102) 'Accountingand Reportingby Charities:Statement of
RecommendedPracticeapplicabletocharitiespreparingtheiraccountsinaccordancewiththe Financial
ReportingStandardapplicablein the UK and Republicof Ireland(FRS 102) (effective1 January2019)', Financial
ReportingStandard102 'The FinancialReportingStandardapplicablein the UK and Republicof Ireland'and the
CompaniesAct2006.Thefinancialstatementshavebeenpreparedunderthehistoricalcostconvention, with
theexceptionofinvestmentswhichareincludedatmarketvalue,asmodifiedbytherevaluationof certain
assets.

`Going concern`

The Trustees consider that there are no material uncertainties about Cambridge and District Citizens Advice
Bureau's ability to continue as a going concern. All payments are up to date and income and expenditure are
being closely monitored on a monthly basis such that costs will be reduced if income is not sufficient to cover
them and that restricted funding is closely monitored to ensure that budgets are met. Additionally, there is no
unplanned expenditure from reserves. With regard the following year (and most years), the most significant
areas of uncertainty are the level of grant funding which needs to be raised each and every year due to very
few grants and contracts being agreed for more than 1 year.

`Income`

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it
is probable that the income will be received and the amount can be measured reliably.

All income is recognised in the Statement of Financial Activities once the Charity has entitlement to the funds,
it is probable that the income will be received and the amount can be measured reliably. Where income has
related expenditure (as with fund raising or contract income and partner ,funding ), the income and related
expenditure are reported gross in the Statement of Financial Activities.

Donations, grants and gifts are recognised when receivable. In the event that a grant is subject to fulfilling
performance conditions before the Charity is entitled to the funds, the income is deferred and not recognised
until it is probable that those conditions will be fulfilled in the reporting period. Income from Gift Aid tax
reclaims is recognised for any donations with relevant Gift Aid certificates recognised in income for the year.
Any amounts of Gift Aid not received by the year end are accounted for in income and accrued income in
debtors.

Income received in advance for a future fundraising event or for a grant received relating to the following year
are deferred until the criteria for income recognition are met. Income tax recoverable in relation to investment
income is recognised at the time the investment income is receivable. Interest on deposit funds held is included
when receivable and the amount can be measured reliably by the Charity which is normally upon notification of
the interest paid or payable by the bank.

`Expenditure`

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the
charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement
and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis
and has been classified under headings that aggregate all cost related to the category. Where costs cannot be
directly attributed to particular headings they have been allocated to activities on a basis consistent with the
use of resources.

All expenditure is accounted for on an accruals basis under the following headings:

Costs of raising funds comprise fundraising costs incurred in seeking donations, grants and legacies.
This includes staff time as well as additional support and event costs.

continued...

Page 25

Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`1. ACCOUNTING POLICIES - continued`

`Expenditure`

Investment property income and expenditure relates to the first-floor tenant accommodation and
meeting room available for hire. An allocation based on floor area (36%), of premises and loan interest
costs is charged to this as well as direct costs associated with external bookings and hires.
Expenditure on charitable activities includes the costs of providing specialist and generalist advice to
clients, and the associated support costs.

Partner funding costs relate to those parts of an award due to a project partner. In those cases, the
bureau is the lead grantee.

Support costs comprise those costs which are incurred directly in support of expenditure on the objects
of the Charity and include governance cost, finance, and office costs. Governance costs are those
costs incurred in connection with the compliance with constitutional and statutory requirements of the
Charity. Irrecoverable VAT is charged as a cost against the activity for which the expenditure was
incurred.

Support costs are allocated to each of the activities on one of the following bases: either floor space
or staff time or staff headcount depending on the nature of the support costs, to best allocate the costs
to each attributable heading.

`Tangible fixed assets`

Depreciationis providedat the followingannualratesin order to write off each assetover its estimated useful
life.

Freehold property- 2% straight line on buildings
Fixtures and fittings-   20% on reducing balance and 20% on cost
Computer equipment- 5 years straight line

`Investment property`

Investmentpropertyis shown at most recent valuation.Any aggregate surplus or deficit arising from changes in
fair value is recognised in the Statement of Financial Activities.

`Taxation`

The charity is exempt from corporation tax on its charitable activities.

The Charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010
and therefore it meets the definition of a charitable company for UK corporation tax purposes.
Accordingly, the Charity is potentially exempt from taxation in respect of income or capital gains
received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section
256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied
exclusively to charitable purposes.

`Fund accounting`

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity.
Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

continued...

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Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`1. ACCOUNTING POLICIES - continued`

`OPERATING LEASES`

Rentals paid under operating leases are charged to the Statement of Financial Activities on a straightened
basis over the lease term.

`CASH AT BANK AND IN HAND`

Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity
of three months or less from the date of acquisition or opening of the deposit or similar account.

`DEBTORS`

Trade and other debtors are recognised at the settlement amount after any trade discount offered.
Prepayments are valued at the amount prepaid net of any trade discounts due. Accrued income and
tax recoverable are included at the best estimate of the amounts receivable at the balance sheet date.

`LIABILITIES AND PROVISIONS`

Liabilities are recognised when there is an obligation at the Balance Sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement, and the amount
of the settlement can be estimated reliably.

Liabilities are recognised at the amount that the Charity anticipates it will pay to settle the debt or the
amount it has received as advanced payments for the goods or services it must provide.

`FINANCIAL INSTRUMENTS`

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognised at transaction value and subsequently
measured at their settlement value with the exception of bank loans which are subsequently measured
at amortised cost using the effective interest method. Fixed assets are valued at depreciated cost and
investments at fair value which is market value.

`PENSIONS`

The Charity contributes to employees' personal pension schemes (defined contribution scheme).
Contributions are charged to the Statement of Financial Activities in the period to which they relate.

`2. DONATIONS AND LEGACIES`

`Donations` `Grants` `Grants received, included in the above, are as follows:` `Other grants`	`2025` `£` `38,400` `1,071,913` `1,110,313` `2025` `£` `1,071,913`	`2024` `£` `42,106` `1,391,849`
		`1,433,955`
		`2024` `£` `1,391,849`

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Cambridge & District Citizens Advice

`Bureau`

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`3.` `OTHER TRADING ACTIVITIES` `Fundraising events` `Other income` `4.` `INVESTMENT INCOME` `Rents received` `Meeting room hire` `Deposit account interest` `HMRC interest` `5.` `INCOME FROM CHARITABLE ACTIVITIES` `Activity` `Contracts` `Advice provision` `6.` `RAISING FUNDS` `Raising donations and legacies` `Sundries` `Loan interest` `7.` `CHARITABLE ACTIVITIES COSTS` `Advice provision` `Partner funding`	`2025` `£` `-` `2,975` `2,975` `2025` `£` `72,478` `645` `8,059` `273` `81,455` `2025` `£` `160,798` `2025` `£` `5,617` `23,177` `28,794`	`2024` `£` `1,135` `545` `1,680` `2024` `£` `68,666` `1,189` `7,060` `-` `76,915` `2024` `£` `130,764` `2024` `£` `3,456` `25,708` `29,164` `Direct` `Costs` `£` `1,250,805` `81,520`	`2024` `£` `1,135` `545` `1,680` `2024` `£` `68,666` `1,189` `7,060` `-` `76,915` `2024` `£` `130,764`	`2024` `£` `1,135` `545` `1,680` `2024` `£` `68,666` `1,189` `7,060` `-`
				`76,915`
				`2024` `£` `3,456` `25,708`
				`29,164`
		`1,332,325`

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Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`8. SUPPORT COSTS`

Management
Finance
£
£
Other resources expended
3,210
41,097
Governance
Communications Administration
costs
£
£
£
Other resources expended
46,425
7,383
44,328
NET INCOME/(EXPENDITURE)
Net income/(expenditure) is stated after charging/(crediting):
2025
£
Auditors' remuneration
11,398
Depreciation - owned assets
18,885 Human
resources
£
5,070
Totals
£
147,513
2024
£
15,966
19,847

`9. NET INCOME/(EXPENDITURE)`

`10. TRUSTEES' REMUNERATION AND BENEFITS`

Therewerenotrustees'remunerationorotherbenefitsfortheyearended31March2025norforthe year
ended 31 March 2024.

`Trustees' expenses`

`Trustees' expenses` `11.` `STAFF COSTS` `Wages and salaries` `Social security costs` `The average monthly number of employees during the year was as follows:` `Chief Executive` `Advisers and specialists` `Administration and support` `Project staff` `Managers` `Supervisors`	`2025` `£` `662` `2025` `£` `877,698` `250,867` `1,128,565` `2025` `1` `21` `4` `5` `3` `2` `36`	`2024` `£` `405` `2024` `£` `886,046` `298,988`	`2024` `£` `405` `2024` `£` `886,046` `298,988`
		`1,185,034`
			`2024` `1` `10` `9` `14` `-` `-` `34`

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Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`11. STAFF COSTS - continued`

No employees received emoluments in excess of £60,000.

No employees received emoluments in excess of £60,000.

Key management personnel include the Chief Executive Officer, Specialist Advice Manager, Generalist Advice
Manager, Contracts and Compliance Manager, and People, Training & Development Manager. Total
remuneration (including employer's national insurance and employer's pension contributions) paid to key
management personnel amounted to £217,253 (2024: £204,895).

In addition, the Charity has the use of highly trained and professional volunteers. 75 (2024: 69) gave overtime
valued at £545,830 (2024: £569,600). This cost has not been recognised in the accounts.

`12. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES`

`INCOME AND ENDOWMENTS FROM` `Donations and legacies` `Charitable activities` `Advice provision` `Other trading activities` `Investment income` `Total` `EXPENDITURE ON` `Raising funds` `Charitable activities` `Advice provision` `Partner funding` `Other` `Total` `NET INCOME` `Transfers between funds` `Other recognised gains/(losses)` `Gains/(losses) on revaluation of fixed assets` `Net movement in funds` `RECONCILIATION OF FUNDS` `Total funds brought forward` `TOTAL FUNDS CARRIED FORWARD`	`Unrestricted` `funds` `£` `136,561` `(3,270)` `1,680` `74,548` `209,519` `26,955` `38,308` `-` `54,505` `119,768` `89,751` `91,392` `(663)` `180,480` `845,973` `1,026,453`	`Restricted` `funds` `£` `1,297,394` `134,034` `-` `2,367` `1,433,795` `2,209` `1,252,941` `35,000` `87,361` `1,377,511` `56,284` `(91,392)` `-` `(35,108)` `188,726` `153,618`	`Total` `funds` `£` `1,433,955` `130,764` `1,680` `76,915` `1,643,314` `29,164` `1,291,249` `35,000` `141,866` `1,497,279` `146,035` `-` `(663)` `145,372` `1,034,699` `1,180,071`

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`Cambridge & District Citizens Advice Bureau`

`Notes to the Financial Statements - continued for the Year Ended 31 March 2025`

`13. TANGIBLE FIXED ASSETS`

`TANGIBLE FIXED ASSETS`
`COST` `At 1 April 2024 and 31 March 2025` `DEPRECIATION` `At 1 April 2024` `Charge for year` `At 31 March 2025` `NET BOOK VALUE` `At 31 March 2025` `At 31 March 2024`	`Freehold` `property` `£` `741,770` `199,818` `14,836` `214,654` `527,116` `541,952`	`Fixtures` `and` `fittings` `£` `49,328` `36,763` `2,374` `39,137` `10,191` `12,565`	`Computer` `equipment` `£` `18,492` `10,544` `1,675` `12,219` `6,273` `7,948`	`Totals` `£` `809,590`
				`247,125` `18,885`
				`266,010`
				`543,580`
				`562,465`

The freehold property is pledged as security for the mortgage loan disclosed in creditors.

`14. FIXED ASSET INVESTMENTS`

`FIXED ASSET INVESTMENTS`
	`Unlisted`
	`investments`
	`£`
`MARKET VALUE`
`At 1 April 2024 and 31 March 2025`	`500`
`NET BOOK VALUE`
`At 31 March 2025`	`500`
`At 31 March 2024`	`500`
`There were no investment assets outside the UK.`
`INVESTMENT PROPERTY`
	`£`
`FAIR VALUE`
`At 1 April 2024`	`715,000`
`Revaluation`	`65,000`
`At 31 March 2025`	`780,000`
`NET BOOK VALUE`
`At 31 March 2025`	`780,000`
`At 31 March 2024`	`715,000`

`15. INVESTMENT PROPERTY`

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Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`15. INVESTMENT PROPERTY - continued`

Fair value at 31 March 2025 is represented by:

`Fair value at 31 March 2025 is represented by:`
`Valuation in 2023` `Valuation in 2024` `Cost`	`£` `145,000` `65,000` `570,000`
	`780,000`

If investment property had not been revalued it would have been included at the following historical cost:

	`2025`	`2024`
	`£`	`£`
`Cost`	`570,000`	`570,000`

66 Devonshire Road was valued on a fair value basis on 30 August 2024 by Laurence Gercke MRIS.

`16. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR`

`Trade debtors` `Other debtors` `Prepayments and accrued income` `CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR` `Bank loans and overdrafts (see note 19)` `Trade creditors` `Social security and other taxes` `VAT` `Other creditors` `Accruals and deferred income`

`17. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR`

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Cambridge & District Citizens Advice

Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`18.` `CREDITORS: AMOUNTS FALLING DUE AFTER MORE THAN ONE YEAR` `Bank loans (see note 19)` `19.` `LOANS` `An analysis of the maturity of loans is given below:` `Amounts falling due within one year on demand:` `Bank loans` `Amounts falling between one and two years:` `Bank loans - 1-2 years` `Amounts falling due between two and five years:` `Bank loans - 2-5 years` `Amounts falling due in more than five years:` `Repayable by instalments:` `Bank loans more 5 yr by instal`	`2025` `£` `534,336` `2025` `£` `65,664` `65,664` `468,672` `-`	`2024` `£` `625,090`
		`2024` `£` `22,065`
		`49,916`
		`91,821`
		`483,353`

`20. LEASING AGREEMENTS`

Minimum lease payments under non-cancellable operating leases fall due as follows:

`Within one year` `Between one and five years`	`2025` `£` `5,689` `1,896` `7,585`	`2024` `£` `9,391` `7,585`
		`16,976`

`21. SECURED DEBTS`

The following secured debts are included within creditors:

	`2025`	`2024`
	`£`	`£`
`Bank loans`	`600,000`	`647,155`

The loan is secured against the property on Devonshire Road and is repayable over 25 years, and commenced
in July 2014. It was refinanced at that date from a loan from the Social Investment Business.

The mortgage is secured by a fixed charge over the property at 66 Devonshire Road, Cambridge. Repayments of
capital and interest are made on a monthly basis. Interest is payable at 2.65%plus the margin per annum
(3.75% in previous year) calculated on a daily basis.

The carrying value of the assets secured in the accounts is £1,307,116 (2024: £1,256,952).

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Cambridge & District Citizens Advice

Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS`

`Unrestricted funds` `General fund` `Devonshire Road (Designated)` `Revaluation reserve (Designated)` `Building maintenance (Designated)` `Development Reserve (Designated)` `Restricted funds` `CCF - Surviving Winter` `Citizens Advice - Energy Advice Programme` `Citizens Advice – Help to Claim` `CitA - Help Through Hardship` `City - ASSET Special Funding` `Cambridge City Council` `Cambridge City Council - Financial` `Capability` `Cambridge City Council – Homelessness` `Prevention` `Cambridge City Council – Specialist` `Welfare Rights` `Cambridge City Council – Personal` `Budgeting Support` `Citizens Advice – Trussell Trust Foodbank` `Service` `John Huntingdon` `South Cambridgeshire District Council` `South Cambridgeshire District Council –` `Housing Debt Advice` `Lottery COVID-19` `Investing in Communities` `Cardinal Contract` `Income Maximisation Project` `Cambridge Community Foundation Grant` `Lottery Cost of Living` `CSDF` `Cambridge Quakers` `Digital Inclusion` `Healthwatch Health Alliance` `Cambridge House Society` `Change Grow Live` `Zero Carbon Communities Designated` `TOTAL FUNDS`	`At 1.4.24` `£` `214,850` `567,265` `145,000` `19,337` `80,000` `1,026,452` `2,933` `(4,002)` `(28,529)` `13,646` `(1,969)` `50,385` `-` `23,988` `(42,152)` `3,271` `9,543` `3,238` `-` `-` `1,000` `58,522` `4,352` `42,746` `2,736` `5,676` `8,235` `-` `-` `-` `-` `-` `-` `153,619` `1,180,071`	`Net` `movement` `in funds` `£` `(157,944)` `-` `-` `-` `-` `(157,944)` `-` `8,185` `(8,258)` `(81)` `(1,575)` `(78,389)` `(11,291)` `18,735` `(3,341)` `-` `16,440` `5,134` `27,346` `392` `-` `-` `4,771` `59,285` `-` `-` `-` `8,000` `16,265` `(891)` `2,310` `7,616` `(800)` `69,853` `(88,091)`	`Transfers` `between` `funds` `£` `116,356` `145,000` `(145,000)` `-` `(80,000)` `36,356` `(2,933)` `-` `-` `-` `3,544` `28,004` `11,291` `(42,723)` `45,493` `(3,271)` `-` `-` `-` `(392)` `(1,000)` `(58,522)` `-` `-` `(2,736)` `(5,676)` `(8,235)` `-` `-` `-` `-` `-` `800` `(36,356)` `-`	`At` `31.3.25` `£` `173,262` `712,265` `-` `19,337` `-` `904,864` `-` `4,183` `(36,787)` `13,565` `-` `-` `-` `-` `-` `-` `25,983` `8,372` `27,346` `-` `-` `-` `9,123` `102,031` `-` `-` `-` `8,000` `16,265` `(891)` `2,310` `7,616` `-` `187,116` `1,091,980`

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Cambridge & District Citizens Advice

Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS - continued`

Net movement in funds, included in the above are as follows:

`Unrestricted funds` `General fund` `Devonshire Road (Designated)` `Restricted funds` `Citizens Advice - Energy Advice Programme` `Citizens Advice – Help to Claim` `CitA - Help Through Hardship` `City - ASSET Special Funding` `Cambridge City Council` `Cambridge City Council - Financial` `Capability` `Cambridge City Council – Homelessness` `Prevention` `Cambridge City Council – Specialist` `Welfare Rights` `Citizens Advice – Trussell Trust Foodbank` `Service` `John Huntingdon` `South Cambridgeshire District Council` `South Cambridgeshire District Council –` `Housing Debt Advice` `Cardinal Contract` `Income Maximisation Project` `Cambridge Quakers` `Digital Inclusion` `Healthwatch Health Alliance` `Cambridge House Society` `Change Grow Live` `Zero Carbon Communities Designated` `TOTAL FUNDS`	`Incoming` `resources` `£` `156,646` `(1)` `156,645` `28,547` `(8,258)` `190,622` `-` `260,875` `20,000` `35,000` `45,000` `62,774` `18,508` `100,000` `8,520` `30,488` `199,999` `20,000` `31,393` `10,000` `40,508` `100,000` `4,920` `1,198,896` `1,355,541`	`Resources` `expended` `£` `(379,590)` `1` `(379,589)` `(20,362)` `-` `(190,703)` `(1,575)` `(339,264)` `(31,291)` `(16,265)` `(48,341)` `(46,334)` `(13,374)` `(72,654)` `(8,128)` `(25,717)` `(140,714)` `(12,000)` `(15,128)` `(10,891)` `(38,198)` `(92,384)` `(5,720)` `(1,129,043)` `(1,508,632)`	`Gains and` `losses` `£` `65,000` `-` `65,000` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `65,000`	`Movement` `in funds` `£` `(157,944)` `-` `(157,944)` `8,185` `(8,258)` `(81)` `(1,575)` `(78,389)` `(11,291)` `18,735` `(3,341)` `16,440` `5,134` `27,346` `392` `4,771` `59,285` `8,000` `16,265` `(891)` `2,310` `7,616` `(800)` `69,853` `(88,091)`

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Cambridge & District Citizens Advice

Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS - continued`

`Comparatives for movement in funds`

`Unrestricted funds` `General fund` `Devonshire Road (Designated)` `Revaluation reserve (Designated)` `Building maintenance (Designated)` `Development Reserve (Designated)` `Citizens Advice – BEIS Softphones` `Restricted funds` `CCF - Surviving Winter` `Citizens Advice` `Citizens Advice - Energy Advice Programme` `Citizens Advice – Help to Claim` `CitA - Help Through Hardship` `City - ASSET Special Funding` `Cambridge City Council` `Cambridge City Council – Homelessness` `Prevention` `Cambridge City Council – Specialist` `Welfare Rights` `Cambridge City Council – Personal` `Budgeting Support` `Citizens Advice – Trussell Trust Foodbank` `Service` `John Huntingdon` `South Cambridgeshire District Council` `Lottery COVID-19` `Investing in Communities` `Cardinal Contract` `Income Maximisation Project` `Cambridge Community Foundation Grant` `Lottery Cost of Living` `CSDF` `TOTAL FUNDS`	`At 1.4.23` `£` `30,973` `570,000` `145,000` `20,000` `80,000` `-` `845,973` `876` `21,713` `-` `-` `-` `-` `99,074` `-` `-` `-` `-` `126` `4,679` `1,000` `58,522` `-` `-` `2,736` `-` `-` `188,726` `1,034,699`	`Net` `movement` `in funds` `£` `96,847` `(2,735)` `-` `(663)` `-` `(4,362)` `89,087` `2,057` `-` `(4,002)` `(28,529)` `13,646` `(1,969)` `(48,689)` `23,988` `(42,152)` `3,271` `9,543` `3,112` `65,000` `-` `-` `4,352` `42,746` `-` `5,676` `8,235` `56,285` `145,372`	`Transfers` `between` `funds` `£` `87,030` `-` `-` `-` `-` `4,362` `91,392` `-` `(21,713)` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `(69,679)` `-` `-` `-` `-` `-` `-` `-` `(91,392)` `-`	`At` `31.3.24` `£` `214,850` `567,265` `145,000` `19,337` `80,000` `-` `1,026,452` `2,933` `-` `(4,002)` `(28,529)` `13,646` `(1,969)` `50,385` `23,988` `(42,152)` `3,271` `9,543` `3,238` `-` `1,000` `58,522` `4,352` `42,746` `2,736` `5,676` `8,235` `153,619` `1,180,071`

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Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS - continued`

Comparative net movement in funds, included in the above are as follows:

`Unrestricted funds` `General fund` `Devonshire Road (Designated)` `Building maintenance (Designated)` `Citizens Advice – BEIS Softphones` `Restricted funds` `CCF - Surviving Winter` `Citizens Advice - Energy Advice Programme` `Citizens Advice – Help to Claim` `CitA - Help Through Hardship` `City - ASSET Special Funding` `Cambridge City Council` `Cambridge City Council – Homelessness` `Prevention` `Cambridge City Council – Specialist` `Welfare Rights` `Cambridge City Council – Personal` `Budgeting Support` `Citizens Advice – Trussell Trust Foodbank` `Service` `John Huntingdon` `South Cambridgeshire District Council` `Cardinal Contract` `CHS contract` `Income Maximisation Project` `Lottery Cost of Living` `CSDF` `TOTAL FUNDS`	`Incoming` `resources` `£` `140,147` `69,371` `-` `-` `209,518` `2,367` `17,484` `426,450` `203,699` `-` `310,012` `35,000` `-` `3,271` `42,666` `17,874` `100,000` `30,509` `39,714` `100,000` `73,618` `31,132` `1,433,796` `1,643,314`	`Resources` `expended` `£` `(43,300)` `(72,106)` `-` `(4,362)` `(119,768)` `(310)` `(21,486)` `(454,979)` `(190,053)` `(1,969)` `(358,701)` `(11,012)` `(42,152)` `-` `(33,123)` `(14,762)` `(35,000)` `(26,157)` `(39,714)` `(57,254)` `(67,942)` `(22,897)` `(1,377,511)` `(1,497,279)`	`Gains and` `losses` `£` `-` `-` `(663)` `-` `(663)` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `(663)`	`Movement` `in funds` `£` `96,847` `(2,735)` `(663)` `(4,362)` `89,087` `2,057` `(4,002)` `(28,529)` `13,646` `(1,969)` `(48,689)` `23,988` `(42,152)` `3,271` `9,543` `3,112` `65,000` `4,352` `-` `42,746` `5,676` `8,235` `56,285` `145,372`

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Cambridge & District Citizens Advice

Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS - continued`

A current year 12 months and prior year 12 months combined position is as follows:

`Unrestricted funds` `General fund` `Devonshire Road (Designated)` `Revaluation reserve (Designated)` `Building maintenance (Designated)` `Development Reserve (Designated)` `Citizens Advice – BEIS Softphones` `Restricted funds` `CCF - Surviving Winter` `Citizens Advice` `Citizens Advice - Energy Advice Programme` `Citizens Advice – Help to Claim` `CitA - Help Through Hardship` `City - ASSET Special Funding` `Cambridge City Council` `Cambridge City Council - Financial` `Capability` `Cambridge City Council – Homelessness` `Prevention` `Cambridge City Council – Specialist` `Welfare Rights` `Cambridge City Council – Personal` `Budgeting Support` `Citizens Advice – Trussell Trust Foodbank` `Service` `John Huntingdon` `South Cambridgeshire District Council` `South Cambridgeshire District Council –` `Housing Debt Advice` `Lottery COVID-19` `Investing in Communities` `Cardinal Contract` `Income Maximisation Project` `Cambridge Community Foundation Grant` `Lottery Cost of Living` `CSDF` `Cambridge Quakers` `Digital Inclusion` `Healthwatch Health Alliance` `Cambridge House Society` `Change Grow Live` `Zero Carbon Communities Designated`	`At 1.4.23` `£` `30,973` `570,000` `145,000` `20,000` `80,000` `-` `845,973` `876` `21,713` `-` `-` `-` `-` `99,074` `-` `-` `-` `-` `-` `126` `4,679` `-` `1,000` `58,522` `-` `-` `2,736` `-` `-` `-` `-` `-` `-` `-` `-` `188,726`	`Net` `movement` `in funds` `£` `(61,097)` `(2,735)` `-` `(663)` `-` `(4,362)` `(68,857)` `2,057` `-` `4,183` `(36,787)` `13,565` `(3,544)` `(127,078)` `(11,291)` `42,723` `(45,493)` `3,271` `25,983` `8,246` `92,346` `392` `-` `-` `9,123` `102,031` `-` `5,676` `8,235` `8,000` `16,265` `(891)` `2,310` `7,616` `(800)` `126,138`	`Transfers` `between` `funds` `£` `203,386` `145,000` `(145,000)` `-` `(80,000)` `4,362` `127,748` `(2,933)` `(21,713)` `-` `-` `-` `3,544` `28,004` `11,291` `(42,723)` `45,493` `(3,271)` `-` `-` `(69,679)` `(392)` `(1,000)` `(58,522)` `-` `-` `(2,736)` `(5,676)` `(8,235)` `-` `-` `-` `-` `-` `800` `(127,748)`	`At` `31.3.25` `£` `173,262` `712,265` `-` `19,337` `-` `-` `904,864` `-` `-` `4,183` `(36,787)` `13,565` `-` `-` `-` `-` `-` `-` `25,983` `8,372` `27,346` `-` `-` `-` `9,123` `102,031` `-` `-` `-` `8,000` `16,265` `(891)` `2,310` `7,616` `-` `187,116`

continued...

Page 38

Cambridge & District Citizens Advice

Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS - continued TOTAL FUNDS`

-
1,034,69957,2811,091,980

Acurrentyear12monthsandprioryear12monthscombinednetmovementinfunds,includedinthe above
are as follows:

`Unrestricted funds` `General fund` `Devonshire Road (Designated)` `Building maintenance (Designated)` `Citizens Advice – BEIS Softphones` `Restricted funds` `CCF - Surviving Winter` `Citizens Advice - Energy Advice Programme` `Citizens Advice – Help to Claim` `CitA - Help Through Hardship` `City - ASSET Special Funding` `Cambridge City Council` `Cambridge City Council - Financial` `Capability` `Cambridge City Council – Homelessness` `Prevention` `Cambridge City Council – Specialist` `Welfare Rights` `Cambridge City Council – Personal` `Budgeting Support` `Citizens Advice – Trussell Trust Foodbank` `Service` `John Huntingdon` `South Cambridgeshire District Council` `South Cambridgeshire District Council –` `Housing Debt Advice` `Cardinal Contract` `CHS contract` `Income Maximisation Project` `Lottery Cost of Living` `CSDF` `Cambridge Quakers` `Digital Inclusion` `Healthwatch Health Alliance` `Cambridge House Society` `Change Grow Live` `Zero Carbon Communities Designated` `TOTAL FUNDS`	`Incoming` `resources` `£` `296,793` `69,370` `-` `-` `366,163` `2,367` `46,031` `418,192` `394,321` `-` `570,887` `20,000` `70,000` `45,000` `3,271` `105,440` `36,382` `200,000` `8,520` `60,997` `39,714` `299,999` `73,618` `31,132` `20,000` `31,393` `10,000` `40,508` `100,000` `4,920` `2,632,692` `2,998,855`	`Resources` `expended` `£` `(422,890)` `(72,105)` `-` `(4,362)` `(499,357)` `(310)` `(41,848)` `(454,979)` `(380,756)` `(3,544)` `(697,965)` `(31,291)` `(27,277)` `(90,493)` `-` `(79,457)` `(28,136)` `(107,654)` `(8,128)` `(51,874)` `(39,714)` `(197,968)` `(67,942)` `(22,897)` `(12,000)` `(15,128)` `(10,891)` `(38,198)` `(92,384)` `(5,720)` `(2,506,554)` `(3,005,911)`	`Gains and` `losses` `£` `65,000` `-` `(663)` `-` `64,337` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `-` `64,337`	`Movement` `in funds` `£` `(61,097)` `(2,735)` `(663)` `(4,362)` `(68,857)` `2,057` `4,183` `(36,787)` `13,565` `(3,544)` `(127,078)` `(11,291)` `42,723` `(45,493)` `3,271` `25,983` `8,246` `92,346` `392` `9,123` `-` `102,031` `5,676` `8,235` `8,000` `16,265` `(891)` `2,310` `7,616` `(800)` `126,138` `57,281`

continued...

Page 39

Cambridge & District Citizens Advice

Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS - continued`

`Restricted funds`

`Citizens Advice - Energy Advice Programme`

Funding to deliver 1:1 advice on energy awareness and savings.

`Citizens Advice - Energy Outreach Programme`

Funding to deliver community advice on energy awareness and savings.

`Cambridge City Council - Core Funding`

To deliver core services to the people of Cambridge.

`Cambridge City Council - Financial Capability`

To support the training of groups and individuals to help them better understand how to manage their money.

`Cambridge City Council - Homelessness Prevention`

Specialist independent support, advice and representation around housing and debt issues.

`Cambridge City Council - Specialist Welfare Rights`

To provide casework service 5 days a week including benefits appeals and representation, training and updates
to external agencies.

`Citizens Advice - Trussell Trust Foodbank Service`

Funding provided from Trussell Trust via Citizens Advice to provide telephone helpline advice to foodbank
clients or potential clients.

`John Huntingdon Charity, Sawston`

Providing specialist debt casework for the residents of Sawston and the surrounding areas.

`South Cambridgeshire District Council Core Funding`

Grant to deliver core CAB services to the people of South Cambridgeshire.

`South Cambridgeshire District Council - Housing Debt Advice`

To provide debt advice to local residents in the Cambourne area.

`Cardinal Contract`

Partnership project with Addenbrookes Hospital, Headway and Cardinal to deliver advice to patients impacted
by major trauma and their families.

`CHS Contract`

Supporting clients by awarding food and fuel vouchers as well as white goods through the Cambridge Local
Assistance Scheme.

`Cambridgeshire County Council - Income Maximisation`

Funding to provide income maximisation advice to Cambridgeshire residents who are over 18.

`Work and Health Employment Hubs`

Funded to provide advice and support to vulnerable people wanting to seek paid employment.

`Change Grow Live`

Funding to support clients undergoing drug and alcohol recovery programmes by dealing with underlying
advice issues

`Quakers`

Funding to provide energy grants to low income individuals and families in fuel poverty

`Designated funds`

The 66 Devonshire Road Fund

Together with the Revaluation Reserve, these funds constitute the net value of the investment part of the
building owned by the Bureau. As the fund solely reflects the value of the building, it is not considered to be a
liquid asset, though sale of this asset would be expected to cover the outstanding loan through which the
Bureau purchased the building.

`The Revaluation Reserve`

Made up of the accumulated gain on value of the property at 66 Devonshire Road.

`The Development Fund`

Created from donations from foundations. This is being held to prepare for expenditure on projects where the
bureau requires to match-fund contributions from other organisations or donors.

continued...

Page 40

Cambridge & District Citizens Advice
Bureau

`Notes to the Financial Statements - continued`

`for the Year Ended 31 March 2025`

`22. MOVEMENT IN FUNDS - continued`

`The Building Maintenance Fund`

Created to set aside essential upgrade and replacement of building infrastructure

`23. EMPLOYEE BENEFIT OBLIGATIONS`

The Charity operates a defined contribution pension scheme. The assets of the scheme are held separately from
those of the Charity in an independently administered fund. The pension cost charge represents contributions
payable by the Charity to the fund and amounted to £66,035 (2023: £73,328). At the year end, £9,325 (2024:
£6,999) was due to the pension scheme.

`24. CONTINGENT LIABILITIES`

There is a potential VAT liability under the Capital Goods Scheme, due over the next 3 years estimated at a
present value of £7,000 (2024: £7,000). This has arisen due to the level of taxable supplies falling in comparison
to those levels made when the Devonshire Road building project was being undertaken.

`25. RELATED PARTY DISCLOSURES`

There were no related party transactions for the year ended 31 March 2025.

Page 41

`Cambridge & District Citizens Advice`

`Bureau`

`Detailed Statement of Financial Activities`

`for the Year Ended 31 March 2025`

`INCOME AND ENDOWMENTS` `Donations and legacies` `Donations` `Grants` `Other trading activities` `Fundraising events` `Other income` `Investment income` `Rents received` `Meeting room hire` `Deposit account interest` `HMRC interest` `Charitable activities` `Contracts` `Total incoming resources` `EXPENDITURE` `Raising donations and legacies` `Sundries` `Loan interest` `Charitable activities` `Direct wages` `Administrative Wages` `Rates and water` `Insurance` `Light and heat` `Repairs & maintenance` `Cleaning` `Consultancy fees` `Project costs` `Carried forward`	`2025` `£` `38,400` `1,071,913` `1,110,313` `-` `2,975` `2,975` `72,478` `645` `8,059` `273` `81,455` `160,798` `1,355,541` `5,617` `23,177` `28,794` `877,698` `250,867` `4,092` `6,110` `13,611` `27,743` `10,526` `5,168` `93,520` `1,289,335`	`2024` `£` `42,106` `1,391,849`
		`1,433,955` `1,135` `545`
		`1,680` `68,666` `1,189` `7,060` `-`
		`76,915` `130,764`
		`1,643,314` `3,456` `25,708`
		`29,164` `886,046` `298,988` `3,492` `6,711` `15,464` `17,633` `10,566` `2,929` `35,000` `1,276,829`

This page does not form part of the statutory financial statements

Page 42

`Cambridge & District Citizens Advice`

`Bureau`

`Detailed Statement of Financial Activities`

`for the Year Ended 31 March 2025`

`Charitable activities` `Brought forward` `Advisor - travel (client advice)` `Life insurance` `Memberships & books` `Other staff & volunteer` `Volunteer - expenses` `Volunteer - travel` `Volunteer - car parking` `Bank loan interest` `Support costs` `Management` `Health & safety` `Security systems` `Finance` `Trustees' expenses` `Sundries` `Bank charges` `Irrecoverable VAT` `Freehold property` `Fixtures and fittings` `Computer equipment` `Human resources` `Postage and stationery` `Office equipment (non IT)` `Communications` `Telephone` `Postage and stationery` `IT costs` `Administration` `Recruitment, training & travel` `Governance costs` `Auditors' remuneration` `Carried forward`	`2025` `£` `1,289,335` `-` `4,118` `11,216` `539` `1,988` `65` `3,023` `22,041` `1,332,325` `371` `2,839` `3,210` `662` `314` `507` `20,729` `14,835` `2,375` `1,675` `41,097` `1,249` `3,821` `5,070` `33,236` `3,054` `10,135` `46,425` `7,383` `11,398` `11,398`	`2024` `£` `1,276,829` `7` `3,532` `10,432` `1,655` `1,734` `62` `3,759` `26,672`
		`1,324,682` `586` `4,940`
		`5,526` `405` `135` `537` `15,886` `14,834` `4,584` `427`
		`36,808` `1,185` `4,799`
		`5,984` `31,060` `3,069` `8,868`
		`42,997` `14,103` `15,966` `15,966`

This page does not form part of the statutory financial statements

Page 43

Cambridge & District Citizens Advice

`Bureau`

`Detailed Statement of Financial Activities for the Year Ended 31 March 2025`

`Detailed Statement of Financial Activities` `for the Year Ended 31 March 2025`
`Governance costs` `Brought forward` `Accountancy and legal fees` `Total resources expended` `Net (expenditure)/income`	`2025` `£` `11,398` `32,930` `44,328` `1,508,632` `(153,091)`	`2024` `£` `15,966` `22,049`
		`38,015`
		`1,497,279`
		`146,035`

This page does not form part of the statutory financial statements

Page 44