## _**Let’s Change How We Age**_ …………….......……...…................................................... Age UK Solihull 2023-24 Annual Review Welcome to Age UK Solihull’s Annual Review 2023-24 Our vision is of a world where older people flourish, and our mission is to help improve the lives of all older people in the borough of Solihull. Together with our trustees, staff, volunteers, partners and supporters we help make later life better for thousands of older people in Solihull. 2 ## Directors and Trustees S R Tomlinson (Chair) L E Bourne (resigned 31 October 2023) P Chauhan D C Mattocks P J Oakley (resigned 31 July 2024) - C Murray (resigned 29 May 2024) R M Paulin N C Robinson A J Rolf P Rose-Smith (appointed 27 March 2024) R Watson (appointed 29 May 2024) M Boyle (appointed 31 July 2024) ## SMBC Rep Cllr Andrew Burrow (to May 2024) ## Company Secretary A F Hastings Cllr Dave Pinwell (from May 2024) ## ce Registered Off The Core, Central Library Building, Homer Road, Solihull, B91 3RG ## Registered Charity Number ## 1055887 ## Senior Statutory Auditor Mark McLean FCA ## Statutory Auditors Thomas & Young Carleton House, 266-268 Stratford Road, Shirley, Solihull, B90 3AD 3 ## _**Our President**_ We have been honoured to have Cllr Diana Holl-Allen as our President for both of her terms as Mayor, first in 1986-87 and during her second term of office in 2023-24. 4 ## _**Chair’s Statement**_ The ongoing cost-of-living crisis resulted in our older and more vulnerable clients being particularly badly hit in 2023-24. Choosing between food and heat is still a reality for many, with soaring prices for both food and energy. Locally, we have continued to help Solihull Council to distribute £127,555 from the Household Support Fund to households in the borough most in need. Demand for our services continues to rise, with more people than ever on the waiting lists for befriending and the clubs, despite the launch of our newest club at the Land Rover Social Club in Sheldon. In particular, we saw strong demand for our Older People’s Information and Advice Service, reaching over 1,789 people. During this year, Age UK nationally recognised the effects of the cost-of-living crisis on older people and we were able to apply for a £40,000 grant to enable us to support the increased demand for services such as the lunch clubs, Home from Hospital Service and Linking People together service. In addition, Age UK nationally supported our Digital Champions Service, enabling our 21 volunteers for that service to provide 1,538 people sessions. As Chair, I am constantly humbled by the dedication of our volunteers and many supporters, both individual and corporate, as well as our amazing Trustees and staff. Without them we would never reach the number of clients, numbering a truly amazing 15,175 in 2023-24, whose lives we touch in a meaningful way. There are so many inspiring stories of our work in this review, whether through our Community Advice Hubs in partnership with Solihull MBC, our specialist Information and Advice Service, Postural Stability Classes, Home Support Service, Digital Champions Project, Lunch Clubs, Social Prescribing, Winter Warmth Campaign and more. This year saw us continue to partake in important research with the University of Birmingham titled ‘When The money runs out – Capital depletion and the transition from self-funded care’, which will influence policy in the UK in the future. This will be particularly relevant to those in the borough whose lives we maybe don’t currently touch as much but who are still part of the wider community of older people in the borough. 2024 brought a nomination for a Kings Award for Voluntary Service for our volunteers, without whom we would not be able to touch as many peoples lives as we do. The nomination came from National Gas Metering who have supported us since the pandemic. As at the date of this report we have not heard whether our nomination has been successful but we were visited by two of the Deputy Lieutenants for the West Midlands, who recommended us forward for the National stage of the award. I would also like to thank all the staff at Age UK Solihull for the professionalism they show and their dedication to their roles. Thanks must go to the senior team who continue to go above and beyond for the concerns of older people in the borough. All our staff and volunteers have the concerns of older people at the forefront of everything they do. Sall Tomlinson - A e UK Solihull Chair y g 5 ## _**Chief Executive Officer’s Message**_ Following the ravages of the Covid 19 pandemic and the misery and worry of the cost-of-living crisis - community, wellbeing and connection have never been more important. Loneliness is a major social problem for all age groups but for older people it is often compounded by bereavement and other losses, and difficulties getting out and about because of disability, ill health or poor transport. Our work in Solihull will continue to help older people by providing support, companionship, practical help and advice where it is needed. We are particularly pleased to have helped Solihull residents successfully claim £3,720,624 in benefits, a further increase on the record set last year of £3,149,360. Achieving this during a very challenging year for people with the cost-of-living crisis was particularly uplifting for our staff and volunteers. We continue to work closely with statutory and voluntary sector colleagues in Solihull to achieve the best possible outcomes for our clients, and during the year we made 5,632 referrals to external organisations. The charity achieved major success through the awarding of a three-year Charity Quality Standard Certificate following an external audit assessment in April 2024. The assessment was unable to identify a single non-compliance which is a testament to the hard work of Trustees, the staff team and our wonderful volunteers. The Standard is externally assessed by industry leaders SGS who undertake a rigorous review of our working practice through interviews, observation, and a review of our key documents and records. We will strive to uphold these high standards. Thank you to the funders and supporters who believe in us and the work we do to make a difference to the lives of all the older and vulnerable people we serve in this wonderful borough. A special Thank You to our hard working staff and our amazing volunteers, including our dedicated Trustees. Together we can continue to make Solihull a great place to grow old. ## Anne F Hastings Chief Executive Offcer 6 - _**Employees as at 31st March 2024**_ - ~~a~~ ## Management Charity Shop and eBay Business Support/ Community Advice Hub Winter Warmth Community Advice Hub - including Benefts and Debt Direct Payments Older Peoples I&A and Housing Support Social Prescribing and Care Coordinator Home Support Service & Home From Hospital Service Postural Stability Instruction and Linking People Together including clubs Finance Admin Fundraising Volunteering 7 _**Enabling People**_ to get involved in shaping their world so that it better meets their needs 2023-24 was another record year for our Benefts Service , as advisers helped Solihull residents of all ages successfully claim over £3.7m in benefits, including over £736,000 in Attendance Allowance for older people. 8 ## _**Highlights**_ ee 2023-24 saw the fifth year of our contract to provide Community Advice Hubs in Solihull, demonstrating the Local Authority’s continued commitment to the borough’s prevention and early intervention services, responding to local and national priorities, as part of its Community Wellbeing Service. ……………………………………………………………….......………………………………………………....... The number of clients accessing the Community Advice Hubs during 2023-24 were similar to the year before and on a par with the pre-pandemic levels seen in 2019-20. The Welcome Desk , by its The South Solihull Hub The North Solihull very nature, welcomed 2,250 dealt with 3,850 people and Community Advice Hub people to the Community Advice generated 14,260 contacts, supported 2,331 people and Hub based at The Core, and which in itself demonstrates the generated 9,647 played a big role in gathering increasing complexity of the contacts. customer service feedback. support provided. ……………………………………………………………………………………………………………………........ The All-Age Benefts Services successfully claimed £3,720,624 for Solihull residents in 2023-24, a further increase on the record set last year of £3,149,360 . To achieve this during another very challenging year of the cost-of-living crisis was particularly uplifting for our hard working staff and volunteers. Of this, £736,000 in Attendance Allowance was claimed for older people through our Volunteer-led Attendance Allowance Claim service . This is £195,000 more than last year’s excellent result. €8 ……………………………………………………………………………………………………………………........ Our sub-contract with Solihull Mind (now called OASIS ) for Mental Health Casework saw 308 people access Outreach & Housing support, an increase of 65 people seen in 2022-23. Their benefits work also showed a significant increase from 194 people last year to 307 during the year 2023-24. The largest increase was in the number of people accessing debt help and advice, with 239 people receiving support, more than double the number last year. …………………………………………………………………......………………………………………………….. Our sub-contract with DRC (Disability Resource Centre) to deliver Disability Casework also saw a big increase in activity from 238 clients last year to 566 in 2023-24. ……………………………………………………………………………………………………………………........ Direct Payments are payments made directly to individuals who request to receive one to meet some or all of their eligible care and support needs. The Direct Payments Information and Advice Service was accessed by 73 (66 in 2022-23) new clients and helped 378 (324 in 2022-23) people to manage their personal care budgets and find the right kind of support to meet their care needs. ……………………………………………………………………………………………………………………........ The Solihull Winter Warmth Campaign has been delivered by Age UK Solihull on behalf of Solihull Council since 2008. The project aims to keep people warm, safe and well during the winter months, with practical help and advice. This year the project recorded 941 clients and 4,046 contacts. ……………………………………………………………………………………………………………………........ The cost-of-living crisis continued to have a major impact on residents of Solihull, particularly older people, those living with disabilities and families with young children. In the year 2023-24 Age UK Solihull and the Community Advice Hubs distributed grants of £127,555 to individuals and households in need. This was mainly from the Household Support Fund but also Baron Davenport’s grants and grants from various Charitable Trusts . 9 _**Promoting positive attitudes to ageing**_ by recognising the valuable contribution that older people make to society We work in partnership with statutory and voluntary sector colleagues in Solihull to achieve the very best outcomes for our client group. 10 ## _**Highlights**_ ## Safeguarding Adults Age UK Solihull is committed to the concept of it being better to take action before harm occurs and therefore actively promotes mandatory safeguarding training for all of its employees and volunteers. We know that our staff and volunteers are the eyes and ears of the Charity in the community and are well placed to recognise when individuals may be at risk of harm . As a trusted brand , we are in a good position to engage with people in conversations about how best to respond to their safeguarding situation in order to improve their quality of life , their well-being and their safety . We are regular attendees at the Solihull Safeguarding Adults Board and recognise the role that we have in being both active participants and critical friends . We believe that safeguarding works well in Solihull because partners work together so well and involve our local communities in raising awareness and finding solutions. ## Partnership Working Age UK Solihull continues to work in partnership with statutory and voluntary sector colleagues in Solihull to achieve the very best outcomes for our client group. This has been especially important throughout the Covid pandemic and continues to be so to support people with cost-of-living pressures . There is a recognition that local groups are essential to ensuring there are help points for different communities and needs. In 2023-24 5,632 referrals were made to external partners. We also work closely with our colleagues at Age UK and the Age England Association on our common aims for older people and are active members of the various Age UK West Midlands Networks as well as working closer with the Age UKs in the East Midlands, finding there is much to learn from each other in dealing with the challenges we are presented with. We were grateful to Age UK for their recognition of the significant impact the cost-of-living crisis was having on older people, and their wish to help local Age UKs to continue to support and help people during this difficult time. They launched a £5.3 million Cost of Living Response Fund and offered grants of up to £40,000 to each Brand Partner to deliver services for older people most affected by the crisis. Our Home Support Service, Befriending and Clubs, and Home from Hospital Services all met the criteria, and was an immense help during this very challenging period. We were pleased to support the University of Birmingham in its excellent research project entitled _**‘When the money runs out – Capital depletion and transition out of self-funded care’**_ , looking at people’s experience of asking for support, and what happens when there is a change from self-funding to council support. 11 _**Supporting older people**_ through a wide range of services delivered in the way that older people want 144 volunteers support our Linking People or Together Service on a weekly basis, by visiting telephoning a lonely older person, or helping at our social clubs . 12 ## _**Highlights**_ ee Age UK Solihull is committed to giving older people advice that is accessible, confidential, clear, and most of all, independent. Our Older People’s Information and Advice Service dealt with 1,789 people, with 7,415 contacts generated in 2023-24. This is a specialist service which requires staff to have a high level of knowledge and experience in a wide range of areas including housing, care and independent living and a whole host of other issues which impact on the lives of older people in Solihull every day. ……………………………………………………………………………………………………………………........ The Housing Related Support Service, providing specialist support to residents of Sheltered Housing Schemes in Solihull, provided support to 198 residents over the last year, with 803 contacts generated. ……………………………………………………………………………………………………………………........ Age UK Solihull’s Linking People Together Service supports older people to maintain social interaction and remain vital members of their local communities. During the year, there were 186 attendees at the clubs while 133 people benefited from having a befriender either as a home visitor or having a regular telephone call. 144 volunteers are involved in all aspects of the service, whether as home visitors, telephone befrienders or helping out at the clubs, and some an amazing mix of all three! 13 _**Working With and For Older People**_ in very practical ways to promote their health, wellbeing and independence. ae wal ’ ; Wf - ] ie” aN f .\ th : ie. : % 3 b ry ae ”~ ay % ~ a , —__ oe “Sa . . . ~ ’ me e ~*~ Our Digital Champions Project helped 1,538 older people learn how to use a tablet, smartphone or laptop computer. 14 ## _**Highlights**_ ee Age UK Solihull’s only chargeable service, the Home Support Service was hit very hard by the pandemic years as clients feared the transmission of Covid-19 into their homes. We are still working towards achieving pre-pandemic levels but like many similar services, our main challenge is the difficulty in recruiting to the Home Support Worker role, amid huge competition for a scarce resource. During the last financial year, 5,640 visits were undertaken to 139 clients, totaling 7,912 hours. 1) ……………………………………………………………………………………………………………………........ The Home from Hospital Service enabled timely discharges from hospital together with post-discharge support. It worked closely with the Hospital Social Work Teams and provided a range of practical help and support to help a person settle back into home following a stay in hospital. Hospital stays can often be unexpected and cause anxiety, particularly for those older residents who do not have family or friends nearby. In 2023-24, 284 people (2022-23: 153) were supported by the service to be safely discharged home. The funding for the service was time limited and came to an end in March 2024. ……………………………………………………………………………………………………………………........ Our partnership with the South Central Solihull Primary Care Network delivered social prescribing services to 174 patients of 4 GP Practices in 2023-24. The Social Prescribing service aims to support patients with non-medical issues and connect them to services and activities to meet their wider wellbeing and social needs. In addition, a Care Coordinator role was added in September 2023. 44 patients have been supported to date. …………………………………………………………………………………………………………………............ Our Postural Stability Instruction classes funded by Birmingham and Solihull ICB (Integrated Care Board), are the only evidence-based strength and balance exercise for those suffering frequent falls. The service has again E exceeded its target number of 136 with 150 people starting the 20-week programme in 2023-24. The outcomes for those using the service are outstanding, with 92% of those successfully completing the programme not having had another fall in the post programme monitoring period and 98% continuing to undertake exercise following their completion of the course. Of the 8% who had experienced another fall, only 1% had needed to call an ambulance. ……………………………………………………………………………………………………………………......... Following on from the initial partnership with Public Health Solihull to deliver a Digital Champions Project , we were successful in bidding for an 18-month programme funded by the national Age UK . 21 amazing Digital Champion volunteers reached 1,538 people through 128 sessions . 54% of the sessions were group sessions and 46% were one-to-one sessions and there were 29 tablet loans to get people started. Raising awareness of the benefits of being online is a key part of motivating people to explore technologies. L] ……………………………………………………………………………………………………………………......... Our Volunteers have been absolutely amazing again this year, contributing their time, energy, enthusiasm, knowledge and expertise to all that we do. 269 people actively volunteered during the year. Without their compassion and care, we could not do a fraction of the work in supporting our clients with information, benefits claims, befriending, clubs and supporting our services with administration help and so much more. 15 ## _**How we raise our**_ ## _**funds**_ Age UK Solihull’s unrestricted income in 2023 -24 was £412,522 which was derived from our charity shop and social enterprise and donations , allowing us to deliver on our core objectives of improving later life. 16 ## _**Highlights**_ Sales during 2023-24 at our shop at Hobs Moat Road, Solihull totalled ## £102,445 …………………………………………………………..…………………………………………………………...... Income from our Home Support Service amounted to ## £176,016 …………………………………………………………………………………………………………………....….. Our Fundraising Team raised , £98,660 @ of which was unrestricted. £78,991 We were pleased with the success of Flourishing Fivers activity with local primary schools, our Ruby Anniversary Celebration Evening , and Christmas fundraising activities. We are grateful to the local organisations and businesses who supported us during 2023-24 including Blossomfeld Grange Care Home CPW Knowle & for whom we were Charity of the Year, , Warwickshire Masonic Charitable Association Dorridge Rotary , , Sydney Mitchell LLP , John Lewis and Knowle & Dorridge Lions . 17 ## _**Financial Review**_ In 2023-24 our total incoming resources were £1,873,000 and our total expenditure was . £1,794,000 93p in every £1 was spent on our charitable activities. ……………………………………………………………………………………………………………………......... ## Income by source Voluntary income £86,000 Retail ## £102,000 Charged for services £190,000 Income from charitable activities ## £1,455,000 Fundraising activities £13,000 Interest £27,000 …………………………………………………………………………………………………………………….. Charitable Expenditure - total £1,661,000 Enabling older people £886,000 (53%) Promoting positive attitudes £8,000 (1%) Supporting older people £298,000 (18%) Working with and for older people ## £469,000 (28%) …………………………………………………………………………………………………………………….. Other Expenditure Cost of generating funds £133,000 18 Age Concern Solihull trading as Age UK Solihull, started life as Age Concern Metropolitan Borough of Solihull in March 1983 in response to considerable research and strong evidence of the need for an organisation to provide services and to work in partnership with the local authority for the beneft of older people. Age Concern Solihull is a charity - registration number 1055887. It is a company limited by guarantee - the company number is 3180062. The registered offce is The Core, Central Library Building, Homer Road, Solihull, B91 3RG. Age UK Solihull is a member of the Age England Association (which replaced the Age Concern Federation following the merger of Age Concern England and Help the Aged in April 2009). In September 2010, Age UK Solihull became a brand partner of the new national charity Age UK, with a shared commitment to working with older people, shared values and aims. In 2016, we agreed a new Brand Partnership which is due to be renewed in 2024. Today, Age UK Solihull is a medium sized organisation, employing 60 staff (full and part time) and has one of the largest volunteer help-forces (300+) in the borough. 19 Solihull ageuK Let's chan e howwe age Charity Number: 1055887 REGISTEREO NUMBER.. 03180062 IEngland and Wales1 REPORT OF THE DIRECTORS AND TRUSTEES AND CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 FOR AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL (LIMITED BY GUARANTEE) AGE CONCERN SOLIHULLtradlng as AGE UK SOLIHULL (Company number: 031800621 Contents of the Financial Statement5 for the Year Ended 31 March 2024 Page Company Informatlon Report of the Directors and Trustees Report of the Auditors 11 Statement of Financial Activlties - Charity and Consolidated 14 Balance Sheet- Charlty 18 Balance Sheet- Consolidated 19 Statement of Cash Flows- Charity 20 Statement of Cash Flows- Consolidated 21 Notes to the Consolidated Financial Statements 22 AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL (Company number: 03180062) Company Informatlon for the Year Ended 31 Marth 2024 DIRECTORS AND TRUSTEES: S R Tomlinson (Chairl T J Bavin (appointed 25 September 2024) L E Bourne (resigned 31 October 2023} M Boyle {appolnted 31 July 2024) P Chauhan D C Mattocks C E Murray (resigned 29 May 2024) P J Oakley (resigned 31 July 2024) R M Paulin N C Robinson AJRolf P Rose-smith (appointed 27 March 20241 R C Watson {appointed 29 May 2024) SECRETARY: A F Hastings CHIEF EXECUTIVE OFFICER: A F Hastings REGISTERED AND PRINCIPAL OFFICE: The Core Central Library Building Homer Road Solihull West Mldlands B913RG REGISTERED NUMBER: 03180062 (England and Wales) REGISTERED CHARITY NUMBER: 1055887 SEN IOR STATUTORY AUDITOR: Mark McLean FCA AUDITORS: Thomas & Young Limited Chartered Accountants Statutory Auditors Carleton House 266-268 Stratford Road Solihull B90 3AD Page I AGE CONCERN SOLIHULL tradlng as AGE UK SOLIHULL (Company number: 031800621 Report of the Dlrector5 and Trustee5 for the Year Ended 31 Marth 2024 The Dlrectors and Trustees present thelr report and consolSdated flnanclal ststements for the year ended 31 March 2024, OBJEcfivES The Charlty's obletts are to promote the followlng purposes for the beneflt of the publlc and/or older people In and around the Metropolltan Borough of Sollhull: preventlng or rellevlng the poverty of older people advanclng educatlon preventlng or rellevlng slckness, dlsease or sufferlng In older people Iwhether emotlonal, mental or physlcall promotlng equallty and dlverslty asslstlng older people In need by reason of111-health, dlsabillty, financlal hardshlps. soclal excluslon or other dlsadvantage and such other charltable purposes for the beneflt of older people as the Trustees may from tlme to tlme declde. Publlc Beneflt The Trustees have referred to the guidance contained in the Charlty Commlssion's general guidance on publlc benefit when reviewlng the alms and objectlves of the Charity and in planning any future actlvltles. REVIEW OF CHARITABLE AcfiviTIES AND ACHIEVEMENTS In mea5urlng our work on behalf of older people In Sollhull, we look at the succes5 of each servlce we provlde and the beneflts they have brought to the people we are set up to help. We have referred to the guldance contained In the Charlty Commlsslon's guldance on publlc beneflt when revlewlng our actlvities and In plannlng future actlvltles. We group our achlevements Into four areas of actlon, all of whlch we may use to address any partlcular Issue: Enabllng older people to get Involved In shaplng thelr world so that It better meets thelr need5 Promotlng posltlve attltudes to agelng by recognlslng the valuable contrlbutlon that older people make to our soclety Supportlng older people through a wlde range of servlces, dellvered In ways that older people want Worklng wlth and for older people by Involvlng older people In all thal we do In very practlcal ways whlch promotes thelr health, well-belng and Independence 40 years of servlce In Sollhull Age UK Sollhull has a well45tablished range of 5ervkes that have been developed uslng our 40 years of experlence In meetlng the needs ol older and vulnerable people In Sollhull. These se￿iceS are constantly undeT review to ensure that they are both effectlve nd efficlent In thelr dellvery, conslstent with the requlrements of our funders. and most of all, meet the needs of our local people and thelr lamllies and carers. Enabllng People 2023-24 was the flfth year of our contratt wlth Sollhull Metropolltan Boroltgh Council I'our local Atsthoritw) to provlde Communlty Advlce Hubs In Sollhull, Thls dermonstrales our Local Authority's continued commitment tD the borough'5 preventlon and early interventlon servlces, re5pondlng to local and natlonal priorltles. a5 part of Its Communlty Wellbeing Servlce. An approach we whollv support and are pleased to play a slgnlflcant part In. The number of cllents acce55lng the Communlty Advlce Hubs durlng 2023-24 were similar to the year before and on a par wlth the pre-pandemlc levels seen In 2019-20: Page 2 AGE CONCERN 50LIHULL trading as AGE UK SOLIHULL {Company number: 031800621 Report of the Directors and Trustees Icontlnuedl for the Year Ended 31 March 2024 REVIEW OF CHARITABLE ACTIVITIES AND ACHIEVEMENTS Icontlnued} Enabllng People {contlnuedl The Welcorne Desk, by its very nature, welcomed 2.Z50 people to the Community Advice Hubs at The Core and Chelmsley Wood Llbrary, and generated 4,253 contacts. The Welcome Desk also play5 a blg role in gatherlng customer servlce feedback and views on the help provlded by our Hubs staff. The South Solihull Hub attended to 3,850 people and generated 14.260 contacts, whlch In Itself demonstrates the Increasin complexlly of people's needs and the support provlded. The North Sollhull Hub supported 2,331 people and Benerated 9,647 contacts. The All-Age Beneflts Servl¢e$ successfully clalmed £3,720,624 for Sollhull resldents In 2023-24, a further Increase on the record set last year of E3,149,360. To achleve thls duiSng anothèr very challenging year of the cOst￿f-11vIn8 crls15 was partlcularly upllftlng for ou¥ hard worklng staff and volunteers. Of this, £736,000 in Attendance Allowance wa5 clalmed for older people through our VDlunteer.led Attendance Allowance Clalm servSce, £195,000 more than last yea¢s excellent result. Our sub-contract with Oasls Mental Health Support Iprevlousty known as So15hull Mlndl for Mental He4lth Casework sèw 308 people access thelr Outreach and Hou5in8 SUPPOrt services. an Increase of 65 people seen In 2022-23. Thelr beneflts work also showed a slgnSflcant Increase fiom 194 people last year to 307 during the year 2023-24. The largest Increase was In the number of people acce55lng debt help and advlce, wlth 239 people receivlng wpport. morè than double the number last year. We also have a sub-contract wlth D15ablllty Resource Centre to dellver D15abllity Casework, They too saw a blg Increase In actlvlty from 238 cllents last year to 566 In 2023-24, but this is largely due to not havlng a post fllled for all of last year. olr&¢t Payments are payments made dlrectly to Indlvlduals who request to recelve one to meet some or all of thelr ellglble care and support needs. Our Dlrect Payments Informatlon and Advlce Servlce was accessed by 73 new cllents12022-23.' 661 and helped 378 12022-23; 3241 people to manage thelr personal care budgets and flnd the rl8ht klnd of support to meet thelr care needs. The Sollhull Wlnter Warmth Carnpalgn has been delSvered by Age UK Solihull on behalf of Sollhull Councll slnce 2(108. The project alm5 to keep people warm, safe and well durlng the wlnter months, with practlcal help and advlce, Thls year the prolect recorded 941 cllents and 4,046 contacts. The cost-of-llving crlsls continued to have a major impact on resldènts of Solihull, partlcularly older people, those Ilvlng wlth dlsabllltle5 and famllles with you n8 chlldren. In the year 2023-24 Age UK Sollhull and the Communlty Advlce Hubs dlstrlbuted grants of £127,555 to Indlvldua15 and households In need. Thls was malnly from the Household Support Fund but we also source emergency grant5 from Baron Davenport and varlous other Charltable Trusts. Promotlng Posltlve Attltudes to Agelng Safeguardlng Adults Age UK Sollhull Is commltted to the concept of Ft belng better to tske attion before harm occurs and therefore actlvely promotes mandatory safegL¢ardlng tralnlng for all of Its 55+ employees and 3(Kl+ volunteers. We know that our staff and volunteers are the eyes and e3r5 of the Charlty in the tommunlty and are well placed to recognlse when indivlduals may be at risk of harm, As a trusted brand, we are In a good posltlon to engage with people In conversatK)ns alx)ut how best to respond to thelr safeguardlng sltuatlon in order to Improve thelr quallty of Ilfe. thelr well-being and thelr safety. WÈ are regular attendees at the Solihull SafeguaTding Adults Board arEd recognise the role that we have In belng both actlve paltlcipants and crit5cal friends. We belleve that safeguardlng works well In Sollhull because partners work together so well. We Involve our local communltles in raising awarenes5 and finding 501utlons. For example every year we promote World Elder Abuse Awareness Day which take5 place during June. Thls year we were dellghted to be supported In this by Touchwood Shopping Centre and local choir Pop Volces. Page 3 AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL (Company number: 031800621 Report of the Directors and Trustees {continuedl for the Year Ended 31 March 2024 REVIEW OF CHARITABLE ACTIVITIES AND ACHIEVEMENTS (continuedl Partnershlp worl(Ing Agè UK SDllhull continues to work In partnership wlth statutory and voluntary sector colleagues in Solihull to achleve the very best outcomes for our client group. Thls has been especially important throughout the Covld pandomlc and contlnues to be so to support people wlth cost-of-living pressures. We recognise that local groups are essentlal to ensurlng there are help points for dlfferent communltles and needs. In 2023-24 5,632 referrals were made to external partners. We have always been actNe members of the varkJu5 Age UK West Midlands Networks, and more recently have establlshed Ilnks wlth the Age UKS In the East Mldlands, flndlne there is much to learn from each other in deallng wlth the challenges we are presented wlth. We also work wlth our colleagues at Age UK and the Age England Assoclatlon on our common alm5 for older peoplo. We were grateful to Age UK for thelr recognltlon of the slgniflcant Impact the cost-of-llvlng crlsls was havlng on older people, and thelr wlsh to help local Age UKS to contlnue to suppoit and help people durlng thls drfficult tlme. They launched a £5.3 mllllon Cost of Llvlng Response Fund and offered grants of up to £40,000 lo each Brand Partner to dellver servlces for older people most affected by the crlsis. Our Home Support Servlce, Befrlendlng and Clubs, and Home from Hospltal servlces all met the crlterla, and thls fundlng was an Immense help durlng thls very challenglng per￿￿. We were pleased to eontlnue to support the Unlverslty of Blrmlngham In Its excellent research project entltled 'iiihen the monev runs Out- Capital depletlon and transltlon out of self-funded care,. Thls research has been looklng at people's eiperlence of asklng for support, and what happens when therebs a change from 5elf-funding to councll supwrt. Supportlng Older People Age UK Sollhull Is commltted to gfvlng older people advlce that Is accesslble, confldential, clear, and most of all, Independent, Our Older People's Informatlon and Advlce ServSct supported 1,789 people, wlth 7A15 contacts generated In 2023-24. Thls Is speclollst seNlce whlch requlres staff to have a hlEh level of knowledge and experlencÈ In a wlde range of areas Includlng houslng, care and Independent Ilvlng and a whole h05t (rf other Issues whlch Impact on the Ilves of older people In Sollhull every day. The Houslng Related Support Servlce, provldlnE speclallst support to resldents of Sheltered Houslng Schemes In Sollhull, provlded support to 198 reslderts over the last year {2022-23: 1161, wlth 803 contacts generated. Our Llnklng People Together Servlce supports older people to malntsln soclal Interactlon and remaln vltal members of thelr local communltles, Durlng the year, Ihere were 186 attendees at the lunch clubs and 133 people beneflted from havln8 a befrlender elther as a home visltor or havlnE a regular telephone call. 144 volunteers are Involved In all aspects of the servlce, whether as home v151tors, telephone befrienders or helplng out at the clubs, and some an amazlng mlx of all threel Worklng Wlth and For Older People ABe UK 50lihulV5 only chargeable servlce, the Home Support service was hlt very hard by the pandemlc years as cllents feared the transmisslon of Covld-lg Into thelr homes. We are stlll worklng towards achlevlng pre-pandemic levels but like many similar 5ervlces, our maln challenge Is the difficulty In recruitlnB to the Home Support Worker role, amid huge competitlon for a scarce resource, especlally here in Sollhull. During the last financlal year, 5,640 vlslts were undertaken to 139 clients, totalllng 7,912 hours. The Home from Hospltal 5ervlce enabled tlmely discharges from hospital together with post4ischarge support. It worked closely wlth the Hospital Social Work Teams and provided a range of practlcal help and support to help a person settle back into home followlng a stay In hospital. Hospltal stays can often be unexpected and cause anxlety. paiticulaily for those older residents who do not have famlly or friends nearby. In 2023-24, 284 people12022-23.. 153) were supported by the servlce to be Safely discharged home. The funding for the servlce was tlme Ilmlted and carne to an end In March 2024. Our p3rtner5hlp wlth the South Central Sollhull Primary Care Network delfvered soclal prescrlblng 5ervlces to 174 patlents of 4 GP Practices In 2023-24. The Soclal Pres¢riblng seTvlce aims to support patlents wlth non-medi£al155ues and connect them to servlces and actlvltle5 to meet thelr wlder wellbelng and soclal needs. In addltlon. a Care Co-ordinator role was added In September 2023. 44 patlents have been supported to date. Page 4 AGE CONCERN SOUHULL trading as AGE UK SOLIHULL (Company number: 031800621 Report of the Dlrectors and Trustees Icontlnuedl for the Year Ended 31 Mard) 2024 Worklng With and For Older People Icontlnuedl Our Postural stablllty Instructlon cla55e5 funded by Birmin8ham and Solihull ICB Ilntegrated Care Board). are tho only evldence- based 5tren8th and balance exerclse classes for those 5ufferlng frequent falls. We have provlded thls servlce for many years and con$15tently exceed the target number we are funded for, In 2023-34 our target number wa5 136 but we were able to achieve 150 people starting the 20-week programme. We are able to do thi5 due to belng able to harness the sigriificant Input of volunteers who transport the client5 to the classes thus ensuring the regular attendance that is so lrnportant to the success of the programme, The outcomes for those using the servlce are outstandlng, with 92% of those successfully cotnpleting the programme not havlng another fall In the p05t programme rnonltorlng perlod and 98% continuing to undertake exercise following their completlon of the COLtrse. Of the 8% wl)o had experlenced another fall, only 1% had needed to call an ambulance. Followlna on from an Inltlal partnershlp wlth Publlc Health Sollhull to dellver a Dlgltal Champlons Project, we were successful In bldding for an 18-month programme funded by Age UK. 21 amailng volunteer DigStal Champlons reached 1,538 people through IZ8 sesslons. 54% of the 5es5ions were group sesslons and 46% were one-to-one sessions and there were 29 tablet loans to get people started. Ralslng awareness of the benefits of being online, whether that15 for soclal Interactlon, Bettlng better banklng and shopplng deals, etc, Is a key part of motlvatlng people to explore Information and Communlcatlon Technology, VOLUNTEERS Our Volunteèrs have been absolutely amazlng agaln thls year, contrlbutlng thelr tlme, energy, enthuslasm, knowledge and expertlse to all that we do. 269 people actlvely volunteered durlng the year. Without ihelr compassion and care, we could not do a fractlon of the work we do In supportlng our cllents wlth informatlon, benefits ¢lalms, befdendln& clubs and supportlng our Se￿Ice5 wlth adminlstratlon help and so much more. Durlng 2023.24 we were dellghted that our volunteers were nomlnated by Natlonal Gas Meterlng for The Klnls Award for Voluntary Servlce, the hlghest award 8lven to volunteei groups across the UK. REVIEW OF FUNDRAISING ACTIVITIES Our maln fundralslng actlvltles contlnue to be our slK)p at Hobs Moat, onllne selllng of donated Items and the varlous actlvltles of our FundralslnE team- grant appllcatlons, encouraglng events by and donatlons from local bu51nesses, schools and organlsatlons, and generatlng publlc donatlons. Our Home Support Servlcels a150 prl¢ed to make a small contrlbutlon under normal operatlng condltlons As we explalned In last year's accounts, we look the declslon durlng 2022-23 not to renew the lease on our Castle Bromwlch shop as it was becomlng Increasingly flnanclally unvlable. Although the Casile Bromwlch shop continued to trade up to mld-Aprll 2023, we Included those weeks of tradlng and all of the costs of closure (including redundancy costs) In the Ilgures for 2022-23. Thls closure brought to an end our programme of closlng our flnanclally unvlable shop5 as opportunitles under the terms of their leases arose, So we currently have just one shop in Hobs Moat whlch Is well supported by both donors and customers who value the low prlces our shop Dffers and the part It plays In movlng towards greater envlronmental sustalnabllity. sales from this shop and some online actlvlty totalled £102,44512022-23.' £136,238) and generated a Surplus of a little over £36,000 for the year12022-23- E15,0001. We keep an eye on the shop vacancles withln the borough and would con51der openlng another If sultable lease terms were avallable. Our Fundralslng Team ralsed a total of £98.66012022-23', £96,749) from donatlon5, legacles, grant appllcatlons and general fundralsing. Of the total raised £78,99112022-23: £57.6421 was unre5trlcted Income. We were partlcularly pleased to secure more than our target unrestricted grant fundlng In the year under revlew. We are very giateful to those funders who will give unrestricted funds but unfortunately it contlnues to be typically only short-term fundlnB and It Is an annual struggle to brlng In the targeted amount. As we suspected last year, the cost of Ilvlng crlsis does seem to be reduclng the level of donatlons we are recelvlng, wlth the total In 2023-24 stlll being 80% Df that recelved previou51y, However, on the positive side, we have been able to encourage more local businesses to organlse fundraisers for us, and Income from that source. though stlll modest, incieased by over 60Yo compared to 2022-23. Age UK Sollhull dld not use professional fundraisers or commercial participators In the year ended 31 March 2024, We are registered wlth the Fundr3lslng Regulator and adhere to the Code of Fundraising Practice. We also have a Fundfaislng Pollcy I place, which Includes our approach to protecting vulnerable people when fundraising. We have not recelved any complalnts about our fundraislng actlvities in the year under revlew. Page 5 AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL (Company number: 03180062) Report of the Directors and Trustees Icontlnuedl for the Year Ended 31 March 2024 REVIEW OF FUNDRAISING ACTIVITIES {CONTINUED) For onllne donatlons the Fundralslng Team uses and encourages its SLkpporters to use recognlsed fundralslng platforms (such as JsJstGlvlngl whlch have rob¥Jst reportlng and monltorlng systems. It uses CharityLog as Its Supporter database and records Information on donors, thelr support, Gift Ald status and marketing preferences In Ilne wlth GDPR regulatloDs. Vulnerable ppople can be flagged as suth Dn the system and our fundraising approach is tailored accordingly. Supporters are given the optlon to opt In or opt out of marketing at any tlme and permlssion to use their photograph Is documented. The safety of the publlc, our supporters, and our volunteers and staff at our fundraislng events Is always considered ca¥efully. A Rlsk Assessment Is undertaken and we ensure sufficient staff and volunteers are present based on the numbei of 3ttendeÈs and type of event. staff and volunteers are briefed on thelr roles and re5wnsibilities on an event by event basls. Our Horne Support Servlce contlnued to flnd It dlfflcult In 2023-24 to regaln any of the actlvlty lost when the Covld-19 pandemlc hlt. Like many care providers. we are belng held back by a lack of sultable new Home Support Workers to replace those that have left over the last few years, desplte the substantial increases In the Natlonal Llvlng Wage on whlch our pay rate5 are based. We were able to Secure some fln3n¢lal stApport for the service from Age UK so It was able to show a small surplu5 Ibefore the allocatlon of overheads) In 2023-24. We see our Home Support SeNlce as an Important part of our tharltable actlvltles and we know that It Is valued by our cllents, but it does need to be financlally viable too. In 2023-24 we commenced a thorough review of the servlce to determlne what steps we need to take to achleve thls. REVIEW OF INVESTMENT ACTIVITIES Interest rates Increased slgnlflcantly durlng 2022 and 2023 and are onty now startlng to reduce, At the beglnnlng of 2023 we moved onto an onllne platform whlch makes movlnB deposlts to banks offerlng the best rates much easler. Thls Is reflected In our Interest earnlngs fDr the year- £27,159, whlch Is three tlmes the amount we earned In the prevlous year12022-23'. £9,0471, Thls represents a return of approxlmately 3.4% pa {2022-23'. 1.1%). We acknowledge that th15 is a negatlve real return but contlnue to feel that rlsk-averse Investment approach and malntalning a hlgh level ol liquldlty Is approprlate whllst the general economlc outlook remalns uncertaln. In Ilne wlth our Investment pollcy, we alm to ensure that all deposlts are covered by the Flnanclal Servlce5 Compensatlon Scheme. FINANCIAL REVIEW AND RESERVES In our budgets for 2023-24 we set a challenge for each of our retall, fundralslng and Home Support Servlce actlvltles to Improve on thelr 2022-23 results. We were pleased 10 see that our shops and fundralsing team5 were not lust able to meet that challenge, but to go further. However our Home Support SeThlce lour only charged for charltable actlvltyl contlnued to be slgnlflcantty dlsrupted wlth Staff shortages. We had hoped 2023-24 would flnally be the year we would see It move towards a more normal level of actlvlty but thls was not to be. Rather than brln8lng In £15,000, wlth financlal support from an Age UK grant, It showed a small surplus before the allocatlon of overheads. Overall our unrestrlcted activltles made a plea51ng surplus of E77,51112022-23: £50,099) (before the penslon dlustmentl helped by se¢urlng some unrestflcted grants, and better management of our cash deposlls and rlslng interest rates. Unre51ricted reserves ended the year at É463.90912022-23- £411.3981, after accountlng for an actuarlal loss of £25,000 on our deflned beneflt penslon scheme. We are not expecting 2024-25 to produce such a posIt￿e result as our Horne support Serv1￿ will take some tlme to turn around, Interest rates are starting to fall and COTDpetitlon for unrestrlcted grant funding15 hlgh. Our prlnclpal fundlng source5 contlnue to be contracts wlth our local authorltyand ICB whlch fund rnuch (but not all) of our Information and Advlce servlce5, Postural Stablllty Instructlon and Llnklng People Together. We were also funded agaln In 2023-24 by our local authority to d15trlbute the Household Support Fund Ithough on a much reduced scale) and to provide a Home from Hospltal servlce. The natlonal Age UK charlty made some fundlng available for Dlgltal Champlon5 work and other fundlng tr) support local Age UKS with the Impact of the Cost ol LSvlng crlsi5. At 31 March 2024 the Charlty had restricted reserves of £307,35512022-23'. £306,193), le. overall there was very little change. We had budgeted for some slgnlflcant net spends on some of our seNlce Ilnes whlch dldn't In the end happen as we were elther able to secure additlonal fundlng Iwlnter Warmth), vacancles were notfilled iolder People's 5ervicesl, or In the case of our Communlty Advice Hubs, renegotlate our sub-contract wlth Oasls Mental Health Support (previously known as Sollhull Mind). We are grateful that our local authorlty agreed to upllft the value of our main contracts by 6% for 2023-24 and by 3Yo for 2024-25. Th15. together wlth havlng good reserves. has enabled us to glve our staff cost of livlng increases from Aprll 2023 and from April 2024 of 7% and 5% respectlvelv. Page 6 AGE CONCERN SOLIHULL trading as AGE UK SOLIHUIL (Company number: 031800621 Report of the Directors and Trustees {continued) for the Year Ended 31 Marth 2024 FINANCIAL REVIEW AND RESERVES (CONTINUED) This not only help5 them weather the price increases we have all faced i¥Jt supports our vltal need to retain difficult-to-recrult skllled people. We are budgetlng mostly small deflclts or small surpluses across our restricted service lines In 2024-25, re5ultlng In an overall net spend of £27,000. However this result Is dependent on securfng some significant grant fundlngj especlally for our LSnking People Together activitles. As at 31 Maych 2024 our free reserves were £352,32512022-23: E266,1691 after maklng allowante for the carrylng amotsnt of flxed assets and deslgnations. We contlnue to designate £60,000 to meet our short-term defined benefit penslon scheme obllgatlons. We also desl%nated £32,385 at the end of the prevlous year as a fund for Investment In new Incorne-generatlng Ideas and E15,550 was used In 2023-24 to boost our fundraising resource5, Thls deslgnated fund now stands at £16,835 and we have agreed to contlnue uslng It to support our fundralslng resources In 2024-25. We have revlewed our free reserves pollcy and currently calculate that, based on our current actlvltles and prlnclpal rlsks, we requlre rnlnlmum free resetves of between £4CKJ,000 and £450,000. We belleve thls would provide us wlth the resources to manage a slgnlflcant change to our actlvltles should that happen In the future. Consequently as at 31 March 2024 our free reserves are less than our target range by at least £50,000 whlch Is slmllar to the posltlon we were In a year ago. We are confident that our unrestrlcted sources of Income are sound and wlll produce suipluses In the comlng year5. Our ability to Improve our free reserves posltlon Is currently affected by our ongolng obllgatlon to make contributlons of £30,OCNJ per year to the Age UK Retlrement Benefits Scheme even though It has no longer been In deficlt slnce 2022. We understand that thls obllgatlon wlll be reviewed In 2026. PLANS FOR FUTURE PERIODS The Charlty achleved a major success In AprS12024 when we were awarded the Charlty auallty Standard Certlflcate followlng ?n external audlt assessment. The assessment was unable to Identlfy a 51ngle non-compllance whlch Is a testament to the hard work of Trustees, the staff team and our wonderful volunteers. The Standard is externally assessed by industry leaders SGS who undertake a rlgorous revlew of our worklng practlces through Intervlews, observation, and a revlew of our key documents and records. We wlll Strlve to uphold these hlgh standards. Followlng the ravages of the Covid 19 pandemlc and the mlsery and worry of the cost-of-llvlne crisis, communlty, wellbelng and connectlon have never been more Important. Lonellness Is a major soclal problem for all age groups but for older people It Is often compounded by bereavement and otheT1055es, and difficulties gettlng out and about because of dlsablllty,111 health or poor transport, Our work In Sollhull wlll contlnue to help older people by provldlng support, companlonshlp and advlce where It Is needed. We recognlse that Sollhull share5 many character15tics wlth England as a whole, but it also ha5 a number of unlque challenges. The 2021 Census Showed that 45,600 50lihull Te5ident5 are aged 65+121% of the populatlon vs 18% En8landl Includlng 6,700 people aged 85+13.IYo vs 2.4% Englandl. Those aged 65 and over were the fastest growing section of the Sollhull population from 2011 to 20211+15%, +6,000 Irbdlvldualsl but cruclally for our work, thls Is set to continue, wlth those aged 65 and over expected to Increase by 10,600 people by 2041, In particular, those aged 85+ will Increase by a,S001+50%) and those aged 75-84 by 4,9001+30%1. Thls wlll Inevit8 bly have demand implicatlons on our services, together with rislng demand for soclal care setvices. Sollhull Is also Increaslngly ethnlcally and rellglousty diverse. now accounting for 18% of the F>opulatlon. As an organlsatlon we know that securing funding for these servlces 15 Increa51ngly difflcult but we have a record of meetlng and exceedlng contract obllgatlons, successfully securlng grants, and are worklng on how to capture and measure the difference we rnake to our clients, Ilves. We believe that this, our Charity Quallty Standard Certiflcate and the work we are currently dolng to ensure that our servlce dellvery mode15 are appropriate and efficient will put us In a good position for securlng that fundlng. We also contlnue to explore new opportunitles to ralse funds from addilional ￿tall, other trading and fundralsing activltles. Our shared future Over the past decade, as we have come together as the Age UK NetworK we have collectlvely 5ucces5fully reached mlllion5 of older people. thelr famllles and carers wlth expert support when they needed it. The Age UK Network has a passion about what we do with and for older people, and havlng rlsen to the challenges we have faced In recent years, therels a wish to look to the future wlth optlmism, A great deal of effort has beerk Put into a new Network Agreement and a Shared Strategy in the last couple of years and that work Is now nearlng an end, wlth a new Network Agreement due to be slgned by the end of 2024. Page 7 AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL (Company number. 031800621 Report of the Dlrectors and Trustees (contlnued) for the Year Ended 31 Marth 2024 RISKS MANAGEMENT The Trustees have In place a proees5 to Identlfy risks and Implement rlsk management Stfategles. A Rlsk Reglster Is malntsined and revlewed at least twlce a year whlch Identifies the risk5 the charity could lace using charlty Commlssion guldeline5, scores them in te¥ms of Ilkelihood of occurience and potentia5 impact, and Identlfles the means of mltlgatlnE these ¥lskg. An actlon plan Is developed for those mltlgatlon actlon5 whlch it Is agreed should be put In place or eKlsting ones Improved. We conslder that the prlnclpal rlsk areas Age UK Solihull currently faces, tugether wlth our mltlgatlon actlons, are: Concentratlon of Income sources- we have slgnlflcant dependence on ststutory contracts. Our contracts wlth our Loc31 AuthorSty are scheduled to end in March 2026. Whllst we do not know what our Local Authorlty intentlons are as regards Its Communlty Wellbeine Services after March 2026, we are already asslstlng them wlth thelr Informatlon gatherlng and plannlng and will be ￿adY to bld for whatever relevant setvlces are ultlmately tendered. We reco£nlse we need to expand and dlversify our other activltles, both restrkted and unrestrlcted. We have a wlsh Ilst for lundlng and contlnuously mtsnltor what contracts we could bld lor or grant fundlng we could apply for. In addltlon we have restructurlng plannlng In place should our statutory contracts not be renewed. Sale8uardlng- We have never had a safe8uardlng complalnt but we do recognlse, as a servlce organlsatlon worklng wlth vulnerable people, how damaging a safeguardlng complalnt could be, whether It Is well-founded or not, For thls reason we keep the rlsk of a safegL*ardlng Issue hlgh on our ogenda. We are confident that our safeguardlng pollcles and practlces are sound and flrmly embedded In all that we do. We have a Safeguardin8 Lead re5pon51ble for en5urlng that safeguarding Is addressed In procedures for all actlvltles and safeguardlng tralnlng Is mandatory lor all staff, Cyberthreatsldata theftllT se¢urSty- we know that data breaches are becomlng more common and fraudsters are becomlng more 50phlsticated. Cybersecurlty tralnlng Is mandatory for all of staff. A detalled revlew of our use of IT and securlty rlsks Commenced In 2023-24 and Is ongoing. Servlce dellvery quallty- we recognlse that hèvlng unfllled vacancies, rellante on sub-contractor5 for sorne parts of our work, and Increased demand for our serylces could reduce the quallty of our servlce dellvery. We prlde ourselves on provldlng rellably hlgh-quallty servSces In all of our actlvltles and know that thls Is an Important factor In malntalnlng the good relatlonships we have wlth all of our funders, cllents and supporters, Durlng 2023 .24 we reduced the number of unfllled vacancles and put addltlonal resources Into the management of our servlces wlth a partlculai focus on revlewlng and Improvlng our 5ervlce models. As part of this work, reorganisation and tralnlng needs have been IdentSfled and are startlng to be put In place. Employment155ue5 eg. burnout/stress- the last four years have been extremely demandlng for our staff and partlcularly front-llne staff, and Current actlvlty rates remaln hlgh. Workloads are regularly monltored and we ensure that Staff take regular annual leave. Thls rlsk Is related io the preceding one and our new servlce monagers have a159 looked at the support needs of our staff and made approprlate change5. Ir¢ additlon, all of our employees have access to a f￿e thlrd- party Employee Asslstance Programme that promotes wellbelng and a strong worklllfe balance. STRUCTURE, GOVERNANCE AND MANAGEMENT The Chailty Is constltuted as a company Ilmited by guarantee and Is governed by a Memorandum and Artlcle5 of A5soclatlon. All Dlrector5 of the company are also Trustees of the Charity, and there are no other Trustees. The Board of Trustees Is the body responslble for thÈ governance and performance of the Charlty. It meets six times a year and recelves reports from two formally constltuted sub-committees.. the Flnance and General Purposes Commlttee and the Hurnan Resources Commlttee, both of whlch meet up to 12 tlmes per year. Each sulFcommlltee has speclflc terms of reference and functlons delegated by the Board and has a Chair appolnted by the sub-committee. All Trustee and sub-commiltee meeling5 recetve written reports from and are attended by the Chief Executlve Officer IA F Hastings) and other members of the sensor management team as approprlate. The remuneratlon of the Charlty's key management personnel Is Set by reference to other slmllar Age UK'S and other slmllar local voluntary and communlty sector organlsatlons, The Board of Trustees has the power to appolnt addltlonal Dlrectors and Trustee5 a5 It conslders flt to do so. There Is a formal procedure for the appolntment of new Dlrectors and Trustees to the board which aims to ensure that an appropriate balance of skills, experlence and background 15 achieved. All Dlrectors and Trusiees are submltted For re-electlon every three year5. Page 8 AGE CONCERN SOLIHULL tradlng as AGE UK SOLIHULL (Company number. 031800621 Report of the Directors and Trustees lcontlnuedl for the Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT (CONTINUED) The Directors and Trustee5 during the year under revlew were: S R Tomllnson (Chalrl T J Bavln lappoinled 25 September 20241 L E BoLsrne lieslgned 31 October 20231 M Boyle lappolnted 31 july 20241 p chauhan D C Mattocks C E Murray Ireslgned 29 May 20241 P J Oakley Iresigned 31 july 20241 R M Paulln N C RoblnsDn AJ Rolf P Rose-smlth lappolnted 27 March 20241 R C Watson lappolnted 29 May 2024) RELATED PARTIES The Charlty owns the total Issued share capltal of Age Concern Sollhull Tradlng Llmited tradlng as Age UK Sollhull Tradlng. Age UK Sollhull Tradlng ha5 not traded slnce March 2018, STATEMENT OF DIRÉCTORS ANDTRUSTEES RESPONSIBILITIES The Dlrectors/Trustees are responslble for preparlng the Report of the Dlrectors and the financlal statements In accordance with appllcable law and regulatlons. Company law requlres the Dlrectorsrrrustees to prepare flnancl31 statements for each flnantlal year. Under that law the Dlrectors have elected to prepare the flnanclal statements In accordance wlth Unlted Kingdom Generally Accepted Accounting Practlce Iunlted Klngdom Ac¢ountlng Standards and appllcable lawl. Under company law the Dlrectors must not approve the flnanclal sÉatement5 unless they are satlsfled that they glve a true and falr vlew of the state of affalrs of the company and the group and of the surplus or deflclt of the company and the group for that peylod. In preparlng those flnanclal ststements, the Dlrectors are required to: select sultable accountlng pollcles and then apply them conslstently,. observe the methods and Pflnciples In the Charlties SORP 2019 IFRS1021; make judgements and estlmates that are reasonable and prudent; prepare the flnanclal statements on the golng concern basi5 unless It Is Inapproprlate to presume that the company wlll contlnue In buslness. The Directors/Trustees are responslble for keeplng adequate accountlng records that are sufficlent to show and explaln the company's transactlons and dlsclose with reasonable accuracy at any time the financlal posltion of the company and the group and enable them to ensure that the financlal statements comply wlth the Companies Act 2006. They are also responsible for safeguarding the assets of the company and the group and hence for taklng reasonable stepsfor the prevention and detectlon of fraud and other Srregularltles, STATEMENT AS TO DISCLOSURE OF INFORMATION TO AUDITORS So far as each Dlrectornrustee Is aware, there Is no relevant afjjdlt Informatlon of whlch the company's audltors are unèware, and each DlrectorlTrustee has taken all the step5 helshe should have taken to make hlm/herself aware of any relevant audit informatlon and to establish that the cornpanls auditors are aware of that informatlon. Thls report has been prepared In accordance with the special pr()visions of Part 15 of the Companles Act 2006 relatlng to small cornpanles. Page 9 AGE CONCERN SOLIHULL trading a5 AGE UK SOLIHULL Icompany number: 03180062) Report of the Directors and Trustees Icontlnuedl for the Year Ended 31 March 2024 AUDITORS Thoma5 & Young Llmlted has expressed their Willing￿SS to continue in off￿e and wlll be proposed for re-appolntment at the AGM. APPROVAL Thls Report was approved by the Board of Dlrectors and Trustees on 30 October 2024 and slgned on Its behalf bv.. S R Tomllnson Chalr Page 10 AGE CONCERN SOUHIJLLtradlng asAGE UKSOLIHULL Icompany number: 031800621 Report of the Independent Audltors to the Members of AGE CONCERN SOLIHULL tradlng as AGE UK SOLIHULL (Limited hy Guaranteel Oplnlon We have audlted the flnanclal statements of Age Concern Sollhull tradlnE as Age UK Solihull (the 'company'l and its subsidlaries Ithe 'group'l for the year ended 31 March 2024 whlch comprise the Statement of Financial Activities, the Balance sheet and Notes to the flnancial statements, including signlficant accountlng policles. The financlal reportlng framework that ha5 been applled In thelr preparatlon is appllcable law and Unlted Klngdom Accountlng Slandards, Including FRS 102 The Financial Reportlng Standard appllcable In the UK and Republlc of Ireland Iunlted Kingdom Generally Accepted Accounting Practicel. In our opinlon thè linanclal statements: glve a true and falr view of the state of the group's and the company's affalr5 as at 31 March 2024 and of Its surplu5 for the year then ended,. have been properly prepared In accordance with United Kingdom Generally Accepted Accountlng Practlce,. and have been prepared In accordance wlth the requirements of the Companles Act 2006. Basls for oplnion We conducted our audlt in accordance wlth Internatlonal Standard5 on Auditing IUKI IISAS IUKII and applicable law. Our responsibllltles under those standards are further descrlbed in the Audltor's re5pon5ibilltles for the audit of the financlal statements sectlon of our report. We are independent of the company In accofdance wlth the ethlcal requlrements that are relevant to our audlt of the flnanclal stalements In the UK, Includlng the FRC'S Ethlcal Standard, and we have fulfllled our other ethlcal responslbllltles In accordance wlth these requlrements. We belleve that the audlt evldence we have obtalned is sufflclent and approprlate to provlde a basls for our oplnlon. Concluslons relatlng to golng concern In audltlng the flnanclal statements, we have concluded that the dlrectors, use of the golng concern ba51$ of accovntlng In the preparatlon of the flnanclal statements Is approprlate. Based on the work we have performed, we have not Identlfled any materlal uncertaintles relatlng to events or condltlon5 that, Indlvldually or collectlvely. may cast slgnlflcant doubt on the company's ability lo contlnue as a 80ing concern for a perlod of at least twelve months from when the flnanclal statements are authorfsed for Issue. Our responslbllltles and the re5ponslbllltles of the directors with respect to golng concern are descrlbed In the relevant sectlons of thls report, Other Informatlon The other Informatlon comprlses the Information Included In the annual report other than the flnanclal statements and our audltor's report thereon. The dlrectors are responslble for the other Informatlon contalned wlthln the annual report. Our oplnlon on the flnanclal Statements does not cover the other Informatlon and. except to the extent otherwlse explicltly stated In our report, we do not express any form of assurance conclusion thereon. Our responslblllty is to read the other Information and, In dolng so, conslder whether the other informatlon Is materlally Inconslstent with the flnanclal statements. or our knowledge obtalned In the course of the audlt, or otherw15e appears to be materlally mlsstated. If we identlfy such material Incon5151encles or apparent materlal mlsstatements, we are requlred to determlne whether this gives rise to a materlal misstatement In the financlal statements ihemselves. If. based on the work we have performed, we conclude that there15 a materlal mlsstatement of thls other Informatlon, we are requlred to report that fact, We have nothlng to report In thls regard. Oplnlons on other matters prescrlbed by the Companles Act 2006 In our opinion, based on the work undertaken In the course of our audit: the Informatlon glven In the direttor5' report for the flnarkclal year for whlch the financial statement5 are prepared 15 conslstent wlth the financlal statements; and the dlrectors, report has been prepared in accordance with applicable legal requlremÈnt5. Page 11 AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL (Company number: 03180062) Report of the Independent Audltors to the Members of AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL lilmlted by Guarantee) Matters on which we are requlred to report by exceptlon In the Ilght of the knowledge and understandlng of the group and company and Its envlronment obtained In the course of the audit, we have not IdentFfled material misstatements in the directors, report. We have nothing to report In respect of the followlng matters where the Companles Act 2006 requlres us to report to you If, In our oplnlon: adequate accountlng records have not been kept, or retums adequate for our audlt have not been recelved from branches not vlsited by u5.. or the flnanclal 5tatemer5ts are not In agreement with the accountlng records and returns,. or certain dlsclosures of dlrectors, remuneratlon speclfled by law are not made; or we have not received all the Informatlon and explanatlon5 we requlre for our audlt; or the director5 were not entltled to prepare the flnanclal statements In accordance wlth the small companles, reglme and take advantage of the small companles, exemption In preparing the dlrectors, report and tske advantage of the Small companles exemptlon from the requlrement to prepare a strateglc ieport. ResponslbllStles of dlrectors As explalned more fully In the dlrettors, responslbllltles statement, thè dlrectors are responslble for the preparatlon of the flnanclal statements and fof belng satSsfled that they glve a true and falr view, and for such Internal control as the dlrector5 determlne Is necessary to enable the preparatlon of flnanclal statements that are free from materlal mlsstatement, whether due to fraud or error. In preparlng the flnancla I statements, the dlrectors are responslble for a55esslng the company's ablllty to contlnue as a golng concern, dlsclosln& as appllcable, matters related to golng concern and uslng the golng concern basls of accountlng unless the dlrectors elther Intend to Ilquldate the company or to cease operatlon5, or have no reallstlc alteinatlve but to do so. Audltor's responslbllltles for the audlt of the flnan¢lal statements Our oblectlves are to obtaln reasonable assurance about whether the flnanclal statements as a whole are free from materlal m15Statement, whether due to fraud or error, and to Issue an Audltors, report that Includes our oplnlon. Reasonable a55urance Is a hl8h level of assurance, but Is not a guarantee that an audlt conducted In occordance with ISAS IUKI wlll always detect a materlal MI￿tatement when It exlsts. Mlsstatements can arlse from fraud or error and are consldered materlal If, Indlvldually or In the aggregate, they could reasonably be expected to Influence the economlc declslons of users taken on the ba51s of these flnanclal statements. A further descrlptlon of our responslbllitles for the audlt of the flnanclal statements Is located on the Flnanclal Reportlng Councll'5 website at,, www.frc.org.uklaudltorsresponslbllltles. Thb5 descrlptlon foms part of our audltorfs report. lyregularltles, Includlng fraud, are Instances of non-compllance wlth laws and regulatlons. We de51gn procedures In Ilne wlth our responslbllltles, outllned above, to detect materlal mlsstatement5 In respect of IrreEularltles, includlng fraud, The extent to whlch our procedures are capable of detectlng Irregularltles, Includlng fraud is detalled below: Assessment of the susceptibility of the charbty's fSnanctal 5tatement5 to materlal mlsstatement, Including how fraud mlght occur. Assessment of the laws and regulatlons Identified as belng of slgnifkance In the context of the charity. We obtalned an under5tandlTbg of the legal and regulatory framework appllcable to the charlty and how the charity Is complylng wlth that framework. We obtalned an understar)dlng of the charlty's pollcies and procedures on compliance with laws and regulatlon5, Includlng documentstion of any Instances of non-compllarKe. We obtalned an understsndlng of the chaylvs policles and procedures on fraud rlsks. Includlng knowledge of any actual, suspected or alleged fraud. We ensured that our audlt personnel have the experlence and knowledge to Identlfy or recognlse non Charltable actlvltles: charges for seNlces Local Authorlty contracts Other contracts Local Authorlty grants Other grants 190,084 26,206 1,120,134 187,469 216,290 1.120,134 187,469 224,950 1,151,952 141,378 121,142 121,142 164,383 other tradlng actlvltles: Retall Income Fundralslng actlvltles 102,445 12,515 102,445 12,779 136,238 7.883 264 Investment Income.. Bank Interest 27,159 27,159 9,047 TOTAL INCOME 412,522 1,460,581 1,873,103 1,905,540 EXPENDITURE ON: Ra151ng fund5: Retall Fundralslng actlvltle5 Investln£ actlvltles 66,072 66,012 774 66,072 66,012 774 121,027 43,327 Charltable act5vltles: Enabllng people Promotlng posltlve attitudes to agelng Supportlng older people Worklng wlth and for older people 886,440 886,440 8,100 297,525 469,507 914,012 8,752 304,749 420,764 8,1¢)0 297,525 275,454 194,053 TOTAL EXPENDITURE 335,011 1,459,419 1,794,430 1,812,631 NET INCOME BEFORE TRANSFERS 77,511 1,162 78,673 92,909 TRANSFER5 Gross transfers between funds 17 NET INCOMEIIEXPENDITUREI BEFORE OTHER RECOGNISED GAINS AND LOSSES 77,511 1.162 78,673 92,909 The note5 form part of these financial statements Page 14 AGE CONCERN SOLIHUIL tradlng as AGE UK SOLIHULL Icompany number. 031800621 Statement of Flnancial Actlvltles (incorporating an Income and Expenditure Account) Contlnued- Charity and Consolldated for the Year Ended 31 March 2024 Unrestricted Funds Restricted Funds Total 2024 Total 2023 Notes NET INCOMEIIEXPENDITUREI BEFORE OTHER RECOGNISED GAINS AND LOSSES 77,511 1,162 78,673 92,909 OTHER RECOGNISED GAINSAND LOSSES: Actuarlal Ealn/llossl on deflned beneflt penslon scheme Change In effect of asset ceillng 19 132,LlJOI 7,000 132,0001 7,000 141,0001 18,000 NETMOVEMENT IN FLINDS 52.511 1,162 53,673 69,909 Total Fund Balance5 Brought Forward 411.398 306,193 717,591 647,682 TOTAL FUND BALANCES CARRIED FORWARD £463,909 £307,355 £771,264 £717,591 The Charlty has no recognlsed galn5 or10$5es other than the deflclt or surplus for the current and prevlous years. The notes form part of these flnanclal statements Page 15 AGE CONCERN SOLIHULL trading as AGE UI< 50LIHULL {Company number: 03180D621 stutement of FlnanclalActFvlties (incorporoting on Income ond Expenditure AccountJ- Cl￿rity and Consoliduted for the Yeor Ended31 March 2023 Unrerthcted Funds Restrlcted Funds rotal 2023 Note5 INCOME FROM.. Donutlon5 Qnd legacle5.' Donotlons Legocles Qther gronts 31.065 12,663 16,5 9,481 40,546 12,663 16,500 chorltubk actlvltles.. Chargesfor servlces LocalAuthorlty contracts Other contrqcls LocolAuthorlty grants Other grants 173,827 51,123 1,151,952 141,378 224,950 1,151,952 141,378 164,383 164,383 Other trudlng octlvltles.. Rett711 income Fundralslng actlvltles 136,238 7,709 136238 7,883 174 Investment Income.. Bt7nk Interest 9,047 rorAL INCOME 387,049 1,518 491 1,905 540 EXPENDITURE OIV.. Rolslhglunds.. Retull FL4ndialslTrg octlvltles 121,027 43,327 12J.027 43,327 Charltable actlvltles.. Enabling people Promotlng positlve ottltudes to ogelnq Supportlng older people Worklng wlth t7ndfor older people 914,012 914,012 &752 304,749 256.920 304,749 420,764 163,844 TOTAL EXPENDITURE 336 950 1,475,681 1812,631 NET Il*lCOME BEFORE TRANSFERS 50,099 41810 91909 TRANSFERS Gross tmnsfer5 betweenfunds 17 NETINCOME/IEXPENOITURE) BEFORE OThIER RECOGAIISED GAIN5AND LOSSES 42.810 92,909 The Th)tes form part of these flnanclal statements Page 16 AGE CONCERN SOLIHULL tradlng as AGE UK SOLIHULL (Company number: 031800621 Sttttement olFlnoncialActivitie5 (Incorporating an Income and Expendlture Account) Contlnued-charity ond Con5011dated Jor the Yeor Ended 31 March 2023 Unrestricted Fund5 Restrlcted Funds Totul 2023 Notes NET INCOlklE/(EXPENDITVRE) BEFORE QTHER RECOGNISED GAINS AND LOSSES 50,099 42,810 OTHER RECOGNISED GAINS AND LOSSES,. Actuarlol goln/(lossJ on deflned benefltpenslon scheme Chonge In effect of asset celllng 19 (41,(KkJJ (41,000) 18,000 NETMOVEMENTIN FUNDS 27,099 42,810 69,909 Total Fund 8alance5 Brought Forward 384.299 263,383 647,682 TOTAL FUND BALANCES CARRIED FOR WARD £411,398 £306 193 £717,591 The Charlty hos no reco9nlsed goln5 or losses other thon the deficlt orsurplusfor the current ond prevlous yeur5. The notes form part of these flnancial ststements Page 17 AGE CONCERN SOLIHULL trading a5 AGE UK SOLIHUiL (Company number: 031800621 Charlty Balance Sheet 31 March 2024 2024 2023 Notes FIXED ASSETS.. Tangible assets Investments li 12 34,749 52,844 34,751 52,846 CURRENT ASSETS: Debtors short term deposlt5 Cash at bank and In hand 13 144,936 470,452 318,283 138,988 352,117 442,199 933,671 933,304 CREDITORS,, Amounts falllng due wlthln one year 14 1197,1581 1268,5591 NETCURRENT ASSETS: 736,513 664,745 TOTAI ASSETS LESS CURRENT LIABILITIES EXCLUDING PENSION LIABILITY: 771,264 717,591 Deflned beneflt penslon scheme Ilabll)ty 19 TOTAL NET ASSETS: £771,264 £717,591 FUNDS.. Restrlcted Funds Unrestrlcted Funds Penslon Reserve 17 307,355 306,193 463.909 411,398 463,909 411,398 TOTAL CHARITY FUNDS: £771,264 £717,591 These flnanclal staternents have been p￿pared In accordance wlth the speclal provlslons of Part IS of the Companies Act 2006 relatlng to small companles. Approved by the Board of Dlrectors and Trustees on 30 October 2024 and signed on Its behalf bv: S R Tomllnson Chalr The notes form part of these flnancial statements Page 18 AGE CONCERN SOLIHULL trading as AGE UK SOUHULL (Company number: 031800621 Consolidated 8alan¢e Sheet 31 March 2024 2024 2023 Notes FIXED ASSETS: Tan8ible assets li 34,749 52,844 CURRENT ASSETS: Debtors Shoit term deposlts Cash at bank and In hand 13 144,936 470,452 318,28S 138,988 352.117 442.201 933,673 933,306 CREDITORS: Amount5 falllng due wlthln one year 14 1197,1581 1268,559) NET CURRENT ASSETS: 736,515 664,747 TOTAL ASSETS LESS CURRENT LIABILITIES EXCLUDING PENSION LIABILITY 771,264 717,591 Deflned beneflt penslon scheme liabllfty 19 TOTAL NET ASSETS.. £771,264 É717,591 FUNDS,, Restrlcted Funds Unrestrlcled Funds Penslon Reserve 17 307,355 306,193 463,909 411,398 463.909 411,398 TOTAL CHARITY FUNDS: £771,264 £717,591 These flnanclal statements have been prepared In accordance with the spedal provlslons of Part 15 of the Companles Act 2006 relatlng to small companle5. Approved by the Board of Dlrector5 and Trustees on 30 October 2024 and signed on Its behalf by-, 5 R Tomlln50n chalr The notes form part of these flnanclal statements Page 19 AGE CONCERN SOIIHULL tradlng as AGE UK SOIIHULL {Company number: 031800621 Charlty Statement ot Cash Flows for the Year Ended 31 Mar¢h 2024 2024 2023 Cash flows from operatlng actlvltles: Net IncomellexpendSturel for the year Investment interest receivable Depreciation and impalrment of tanglble flxed assets Ilncreaselldecrease in debtors Increaselldecrease} In credltors Increaselldecreasel in penslon Ilabllity 53.673 127,1591 27,298 15,9481 171,4011 69,909 19,0471 31,995 (3,8411 1119,1311 Net Cash provlded byl{used Inl operatlng actlvltle5 123,5371 130,1151 Cash flow5 from Investlng actlvltles.. Payment5 to acqulre tangible flxed assets Investment Interest recelvable 19,2031 27,159 18,1761 9,047 Net cash piovlded byllused In) Investlng actlvltles 17,956 871 Net Increa5e/ldecreasel In cash and cash equlvalents 15,5811 129.2441 Cash and cash equlvalents at l Aprll 2023 794,316 823,560 Cash and cash equlvalent5 at 31 March 2024 £788,735 £794,316 Cash and cash equlvalent conslst$ of: Short term deposlts Cash at bank and In hand 470,452 318,283 352,117 442,199 Cash and cash equivalents at 31 March 2024 É788,735 £794,316 The notes form part of these financlal ststements Page 20 AGE CONCERN SOLIHULL tradlng as AGE UK SOLIHULL (Company number: 03180062) Consolldated Statement of Cash Flows for the Year Ended 31 March 2024 2024 2023 Cash flows from operatlng actlvltles: Net Income/lexpendlturel for the year Investment interest recelvable Depreclatlon and impalrment of tanglble fixed assets Ilncreaselldecrease debtors Increaselldecreasel In creditor5 Incre35elldecreasel In penslon Ilablllty 53,673 127,1591 27,298 15,948 171,4011 69,909 19.0471 31,995 (3,8411 1119,1311 Net Cash provlded byllused Inl operatlng actlvltles 123,5371 130,1151 Cash flows from Investlng actlvltles: Payments to acqulre tangible flxed assets Investment Interest recelvable 19,2031 27,159 18,1761 9,047 Net cash provlded bvllused In) Investlng actlvltles 17,956 871 Net Increa$elldecrea5el In cash and cash equlvalents 15,5811 129,244} Cash and cash equlvalents at l Aprll 2023 794,318 823,562 Cash and cash equlvalent5 at 31 March 2024 £788,737 £794,318 Cash and cash equlvalents conslsts of: Short term dep051tS Cash at bank and In hand 470,452 318,285 352,117 442,201 Cash and cash equlvalents at 31 March 2024 £788,737 £794,318 The notes form part of these financlal statements Page 21 AGE CONCERN SOLIHULL tradSng as AGE UK SOLIHULL (Company numbef: 03180062) Notes to the Consolldated Flnanclal Statements for the Year Ended 31 March 2024 ACCOUNTING POLICIES Accounting Conventlon The Charity Is a publlc beneflt entity. The account5 have been prepared under the historical cost conventlon and in accordance wlth the provlslons Df Section IA "Small Entitie5" of Financial Reporting Standard 102 Yhe Flnanclal ReportlfiE Standard applicable In the UK and Republlc of Ireland", the Charitles Act 2011, the Companles Act 2006 and the Statement of Recommended Prattice. Accounting and Reporting by Charities" IFRS 1021. The flnanclal statements are presented In sterllne which Is the functlonal currency of the Charity and rounded to the nearest £, except for Note 19 where we have been provided with figures from the actuary rounded to the nearest Eooo, The Charity Is a reglstered chailty reglstered In England & Wales. Golng con￿rn The flnancSal statements have been prepared on a going concern basls as the trustees belleve that no materlal uncertalntles exlst. The trustees have consldered the level of fvnds held and the expected level of Income and expendlture for 12 months from authorlslng these flnancial statements, The budgeted Income and expenditure Is sufflclent wlth the level of reserves for the Charlty to be able to contlnues a5 a golng concern. Consolldated Flnandal Statements These flnanclal statements consolldate the resulis of the Charlty and Its wholly owned tradlng subsldlary Age Concern Sollhull Tradlng Llmlted whlch traded as A8e UK Sollhull Tradlng untll March 2018, on a Ilne ￿ Ilne basls. The subsldlary Is currently dormant. Incomlng Resources Income Is recognlsed In the perlod In whlch the Charlly Is entltled to recelpt and the amount can be measured wlth reasonable certalnty. General Grants of a general nature or whlch do not have partlcular servlce requlrements have been Included as voluntary Income. Grants speclflcally for the prov151on of goods and seNlces to be Pfovlded as part of charltable actlvltles or seNlces to beneflclarles are included as Incomlng resources from charltable act￿ltIes. Income that15 restrlcted by contractual terms15 treated as restrlcted. Where grant5 or fundlng have been recelved In respect of a specifled perlod of time, any monles In advance wlll be accounted for as deferred Income and recognlsed In the perlod whlch has been speclfled by the fvii der. Income may also be deferred to a future perlod where the donor ha5 not speclfied the tlme perlod in whlch the Income 15 to be expended, The value of deferred Income Is set out In Note 15 to the flnanclal statements. It Is Impractlcal to estlmate the falr value of the goods that are donateL4 to our shops for resale so donated goods for resale are not recogn15ed on recelpt. Instead, the value to the charity of the donated goods Is recogn15ed as Income when sold. Re50urce5 EMPEnded Resources expended includes costs of the actlvitles. Ifrecoverable VAT and depieclation on related assets, Dlrect cost5 attrlbutsble to a slngle actlvlty are allocated dlrectty to that actlvlty. Shared cost5 which relate lo more than one actlvlty are apporlloned based on estlmated tlme spent, head count or floor space etc, as approprlate. Support costs whlch are not attrlbutable to a slngle actlvity are apportloned between the activities SUPPDrted based on usage. This Is appfoximated bythe value of the Incomlng resources for that actlvlty, or the funds ralsed by that activlty. Support costs Include the costs of management, finance and admlnlstratlon staff,. legal and HR sUPPOrt fees; governance and audlt fees; and IT software and $￿pport C05t5. Oeta115 of the support Costs are dlsclosed In Note 3 to the flnancial statsments. Donatlons of servlces- unpald general volunteers Donatlons gf services by our volunteers has not been recognlsed as Income, nor as an expense. We are not able to measure the value of volunteer hotsrs rellably as we do not have a formal tlme-reportlng requlrement for all of our voluhteers. Page 22 AGE CONCERN SOLIHULL tradlng asAGE UK SOLIHULL (Company nurnber: 03180062) Notes to the Consolidated Flnandal Ststements (continued) for the Year Ended 31 March 2024 ACCOUNTING POLICIES Icontlnued) Fund Atcountlng Unrestricted funds are those avallable for use at the discretion of the Trustees In furtherance of the general objectlves of the charlty and whlch have not been deslgnated for other purposes. Restrlcted funds are funds whlch are to be used In accordance wlth speclfic restrictions imposed by funders or whlch have beeri ralsed by the Charlty for particular F)urpose5. The aim and use of each restricted fund Is set out In Note 16 to the flnanclal statements. Tanglble Flxed Assets Tanglble Ilxed assets are measured 1n1t1al￿ at thelr historlcal cost. Depreclatlon Is provlded on a stralght-llne basls at the followlng annual rates In order to write off each asset over Its estlmated useful life. ICT E4ulpmenl Furniture and Flttlngs Vehlcles Shop Leases and Improvements - 33.33%on cost 33.33%on cost - 25%on cost In accordance wlth the cUr￿nt lease stocks It Is Impractlcal to estlrnate the falr value of the goods that are donated to our shops for resale so donated goods for resale are carrled at a £nll valuatlon. stocks of heaters, electrlc blankets, duvets etc. for our WIDter Warmth actlvltles are written off In the year In whlch they are purchased, Debtors and Llabllltles Debtors are measured at thelr recoverable amounts. Llabllltles are ￿￿aSured at thelr e5tlmated settlement amounts. i.io Operatlng leases Lease payments under operatlng leases ale recognlsed as an expense over the lease term on a stralght-llne basls. 1,11 Pen51ons Penslons are accounted for In accordance wlth FRS 102. Pen51on costs for the deflned contrlbutlon scheme are charged to the accounts on an accruals basls In the perlod in whlch they occur. Annual costs anij the penslon provlslon forthe deflned beneflt scheme are calculated and chareed to the Statement of Flnanclal Actlvltle5 on the basls of Independent actuarlal advlce. The penslon provlslon has been created wlthln unrestrlcted funds In compllance wlth the requlrements of the SORP. Detalls of the penslon scheme are dlsclosed In Note 19 to the flnanclal statements. Page 23 AGE CONCERN SOLIHULL tradlng as AGE UK SOLIHULL (Company number: 03180062) Notes to the Consolldated Flnanclal Statements Icontlnuedl for the Year Ended 31 March 2024 INCOME FROM CHARITABLE ACTIVITIES- CONSOLIDATED 2024 Restrlcted 2023 Total Unrestrkted Total Enabllng people: Communlty Advlce Hubs Attendance Allowance Servlce Wlnter Warmth Household Support Fund 843,670 843,670 798,254 4,000 57,061 53,243 76,522 11,113 76,522 11,113 931,305 931,305 912,558 Promotlng posltlve attltudes to agelng: Care and Self-fundlng Experlences research project 8.100 8,100 8.775 8,100 8,100 8,775 Supportlng older people: Older People's Speclallst Servlce Later Llfe Goals lended Sept 20221 Llnklng People Together Inc Volunteer Befrlendln8 Servlce Ilnklng Veterans Together lended March 2023} Cynthla Other small fund5 148.240 148,240 136,001 13,992 140,189 140,189 119,114 35,000 350 7,691 5,968 2,329 8,297 290,758 296,726 312,148 Worklng wlth and for older people: Home Support Servlce Home from Hospllal (ended March 20241 Postural Stablllty Instructlon DSgltal Champlons Soclal Prescrlbeis 176,016 176,016 33,332 103.872 33,413 62,271 159.851 loo,000 118,552 41,362 29,417 33,332 103,872 33,413 62,271 176,016 232,888 408,904 449,182 TOTAL INCOME FROM CHARITABIE ACTIVITIES £190,084 £1,454,951 £1,645,035 £1,682,663 Page 24 AGE CONCERN SOLIHULL trading as AGE UK 50UHULI {Company number: 031800621 Notes to the Consolldated Financlal Statements Icontinuedl for the Year Ended 31 March 2024 INCOME FROM CHARITABLE ACTIVITIES- CONSOLIDATED Icontinued) INCOME FROM CHARITA8LEACTivmES- CONSOLIDA TED- PRIOR YEAR 2023 Restrlcted Unrestrl¢ted Toto Enobllng people., CommunityAdvlce Hub5 Attendunce Allowance Servlce Wlnter Wormth Householdsupport Fund 798 254 798,254 57,061 57,061 53,243 912,558 912.558 Promotlng posltlve attltudes to agelno.. Core and Sell-funding Experlences research project 8,775 8775 Supporting older people.. Older People's 5peclallst Servke Later LIAe Gools Llnklng People Togetherlnc Volunteer BeArlending Seivlce Llnklng Veteruns Together Cynthlu othersmallfunds 136,001 13,992 136,001 13,992 119,114 35,000 350 2,490 119,114 35,000 350 7,691 5.301 S,201 306,947 312,148 Worklng wlth ondforolderpeople.. Home Support Servl¢e Homefrom Hospitol Posturol Stabllity Instructlon Dlgltol Chomplons SDclal Prescrlbers 159.851 159,851 100,000 118552 41,362 29,417 I￿,0C 118,552 41,362 29,417 159.851 289.331 449.182 TOTAL INCOME FROM CHARITABLEACTIWTIES £173,827 £1,508.836 £1.682 663 Page 25 AGE CONCERN SOLIHULL tradlng as AGE UK SOUHULL (Company number: 03180D62) Note5 to the Consolidated Flnancial Statement5 Icontinued} for the Year Ended 31 Ma￿h 2024 TOTAL EXPENDITURE- CONSOLIDATED 2024 Support costs 2023 Total Costs Dlrect costs Total costs RalsinE funds: Retall Fundrai51ng actlvltles Investlng 3Ctlvltles 59,686 58,736 774 6,386 7,276 66,072 66.012 774 121,027 43,327 119.196 13,662 132,858 164,354 Charltable actlvltles: Enabllng people Promotlng posltEve attltudes to a8eln8 Supportlng older people Worklng wlth and foi older people 762,406 124,034 8,1(MJ 43,015 57,757 886.440 8,100 297,525 469,507 914,011 8,752 304,750 420,764 254,510 411,750 1,428,666 232,SYJ6 1,661,572 1,648,277 Total eXpendI￿re É1,547,862 £246,568 £1,794,430 £1,812,631 The methods of cost allocatlon are explalned In Note 1.4. TOTAL EXPENDITURE- CONSOLIOA TED-PRIOR YEAR 2023 Support costs Dlrect Costs Total costs Rolslnglunds., Retoll Fundrolslng octlvltles 121,027 43,327 121,027 43,327 164,354 Chorltoble actlvltles.. Enobllng people Promotlng posltlve t7ttltudes to ogelng Supportlng older people Worklng wlth ondfor older people 787.038 126,973 914,011 8,752 304,750 420,764 260.589 371,594 44.161 49.170 1419,221 229.056 1.648,277 Totol expendlture £1.5&3.575 £229.056 El,812,631 Page 26 AGE CONCERN SOLIHULL tradlTrg as AGE UK SOLIHULL (Company number: 031800621 Notes to the Consolidated Flnancial Statements (Continued) for the Year Ended 31 March 2024 TOTAL EXPENDITURE- CONSOLIDATED Icontinuedl Analysed support Costs consist of the followlng". 2024 2023 Staff costs HR Support Governance IncludlnE audlt ICT Includlng Support Premlse5 Other 167,382 4,962 29,406 18,298 5,617 20,903 152,695 4,897 25,144 17,129 4,707 24,484 246,568 229,056 STAFF COSTS AND EMPLOYEE BENEFITS 2024 2023 WaEes and salarles Social securlty Costs Age UK Penslon Plan- employers, contributlons Age UK Retirement Beneflts Scheme- servlce costs Redundancy payments 1,065,979 73,072 77,096 5,000 1,018,279 70,821 72,152 7,000 12,611 1.221,147 1,180,863 No employee recèlved remuneratlon and beneflts (excluding penslon costs) of more than £60.000 durlng the year12023: nlll, The total amount of employee remuneratlon and beneflts15alary, NI'ER ar¢d penslon ¢ontrlbutlonsl pald by the Charlty In relatlon to its key management personnel durlng the year was £164,76612023.' E150,7721. VOLUNTEER INPUT We have Improved our data collectlon regordlng our volunteer acti￿tY In recent months and conservatlvely estlmate that Its value to the charlty Is In the reglon of £200,000 per year. STAFF NUMBERS The average number and full-tlme equivalent number of employees durlng the year was as follows: Number Full-tlme equlvalent 2024 2023 2024 2023 Charitable activltles Activitle5 for generatlng funds Management, admlnlstratlon and flnance 47 46 31 30 59 59 40 40 Page 27 AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL {Company number: 031800621 Notes to the Con501idated Hnandal Statemet7ts (continued) for the Year Ended 31 Marth 2024 TRANSACTIONS WITH TRUSTEES/DIRECTORS None of the Trustee5/Dlrectors has been pald any remuneratlon or recelved any other beneflts from an employment with the Charlty12023: £nlll and no Trustee/OITector expenses have been incurred12023'. £nlll. RELATED PARTY TrANSACTIONS There were no related party transactlons requlrlng dlsclosure durlng the year12023: £nll). TRANSACTIONS WITH AUDITOR The CharlV$ audltors provlde a statutory audlt only and the fees payable durlng the year were £6,75012023; £3,900), io. TAXATION The charStable company Is not Ilable In general for taxatlon on Its actlvltle5 due to It5 ¢harltable nature. ii. TANGIBLE FIXED A55ETS- GROUP AND CHARITY Furnlture and Flttln8S shop Lease5 and Vehlcles Improvements Icr Equlpment Total COST: At l Aprll 2023 AddStlons Ol$posals/Obsolescence 66.875 9,203 15,2411 41,369 49,691 8,361 166,296 9,203 16,9401 (1,6991 At 31 March 2024 70,837 41,369 49,691 6,662 168,559 DEPRECIATION., Al l Aprll 2023 Charge for year Dlsposalslobsolescence 51,747 12,888 15,2411 39,205 1,230 16,563 12,423 5,937 757 11,6991 113,452 27,298 16,9401 At 31 March 2024 59.394 40,435 28.986 4,995 133,810 NET BOOK VALUE: At31 Ma¥¢h 2024 £ 11,443 £934 £ 20,7DS £1.667 £34,749 At 31 March 2023 £ 15,128 È2.164 £ 33,128 £ 2.424 £ 52,844 Page 28 AGE CONCERN SOLIHULL tradin6 as AGE UK SOLIHULL Icompany number. 03180062) Notes to the Consolldated Financial Statements {continuedl for the Year Ended 31 March 2024 12. FIXED ASSET INVE5TMENTS- CHARITY 2024 202 Investment In 5ubsldlary The Charlty's flxed asset Investments at the balance sheet comprlse a 100% holdlnE of the Ordlnary share capltal of Age Concern Sr)Ilhull TradlnB Llmited tradlng as Age UK Sollhull Trading (Company number.. 029081401. Age UK Solihull Tradlng's re8Sstered addre5515 the same as the Charlty's. The aggregate capltal and reserves of Age UK Sollhull Tradlng as at 31 March 2024., 2024 2023 Aggregate capltal and reserves Age UK Sollhull Tradlne had no artlvltles durlng the flnanclal year to 31 March 202412023: É nlll. 13, DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR- GROUP AND CHARITY 2024 2023 Trade debtors Prepayments & accrued Income VAT recoverable 39,507 105,429 23,855 114,934 199 144,936 138,988 14. CREDITORS: AMOUNTS FAILING DUE WITHIN ONE YEAR-GROUP AND CHARITY 2024 2023 Trade credltors Accrued expenses Deferred income (Note 141 PAYE, Natlonal Insurance and penston contrlbutlons Provlslon for Ilabllltles VAT payable 41,405 81,405 18,717 26,835 25,987 2,809 67,661 94,202 62,796 17,619 26,281 197,158 268,559 The provlslon for Ilabllltles Is the value of the accrued but as yet untaken annual leave and time off In Ileu of staff at the year end. 15. DEFERRED INCOME (Our accountlng policy on deferrÈd Income Is set out In Note 1.3.) 2024 Balance at l Aprll 2023 Amount released to incomlng resources Amount deferred in year 62,796 162,7961 18,717 182,065 {148,7331 29,464 Balance at 31 March 2024 18,717 62,796 Page 29 AGE CONCERN SOLIHULL tratfing as AGE UK SOLIHULL (Company number: 031800621 Notes to the Con501klated FSnanclal Statements (continued) lor the Year Ended 31 March 2024 16. ANALYSIS OF GROUP NET ASSETS BETWEEN FUNDS Unrestricted funds Restrlcted funds Total funds Tanglble fixed assets Net current assets Credltors: amovnts falllng due after more than one year 34,749 429.160 34.749 736,515 307,355 Total net assets at 31 March 2024 463,909 307.355 771,264 PRIOR YEAR Unrestrlcted funds Restrlcted fund5 Total lunds Tanglbleflxed a55etS Net current ¢75sets Credltors.. amountsfalllng due ofter more thon one yet7r 52,844 358 554 52,844 664,747 306,193 Totolnet assets ot 31 Murch 2023 411,398 717,591 17. RESTRICTED FUNDS Openln8 Balance Movement In Year Transfers between Funds Transfers to/froTn Unrestrlcted Funds Closlng Balance CommunltyAdvltt Hubs Attendance Allowance Servlce Publlc Health Wlnter Warmth Age UK Sollhull Wlnter Warmth Household Support Fund Emergency Fund Older People's Servlces Llnklng People Together Age Concern Castle Bromwlch Postural Stability Instructlon Dlgltal Champlons Cynthla Soclal Prescrlbers Home from HospStal (ended Mar 20241 HSS Vulnerable Support Fund 81,316 17,315 15,558 25,093 46,591 14.374) 12,0591 5,107 127,907 12,941 13,499 30,200 ii,oii 55,608 32.836 4.998 27,145 2,749 579 15,1841 2,960 12,040) 11,2871 15,2781 1531 12,6861 5,827 64,351 27,709 3,711 19,760 5,783 13.087) 12,1071 12,6961 2,107 30,414 1,571 130.4141 11211 1,450 306,193 1,162 307,355 We continued to distribute Household Support Fund grants on behalf of 5MBC durlng 23124. The Income, Expendlture and Movement in Yearvalues forthls activlty show onlyour own Income and expendltlsre forth15 work. The total grants dlstrlbuted under the HSF were £lll,O(M)12023', £491,000). Our Dlgltal Champlons pro5ect was funded by a grant from Age UK durlng 23124 but thls fundlng came to an end In November 2023, Slnce then Dlgital Champions work has continued a5 part of older People's 5ervice5.Cynthla our e-Tiaveller people- mover- Is prlmarily used to deliver our Postural Stablllty Instruction servlce and has been incorporated into thls fund. Page 30 AGE CONCERN SOLIHULL trading a5 AGE UK SOUHUIL {Company nurnber.. 031800621 Note$ to the Consolidated Financial 5tatement5 Icontlnuedl for the Year Ended 31 March 2024 17. RESTRICTED FUNDS Icontlnuedl PRIOR YEAR Openlng Balance Movement in Yeor Transfrrs between Funds Transfers to/from Unrestricted Funds Closlng Bulance Community Advlce Hubs Attendonce Allowonce Servlce Publlc Health Wlnter Warmth Age UKSollhull Wlnter Wormth Household Support Fund Emergency Fund Older People's Seivlces Ljnklng People Together Llnkln9 Veterans Together Age Concern Costle Bromwlch Covld Response Posturol Stablllty Instructlon Luter Llfe Goals {endedSept 2022) Dlgital Chomplons Cynthlo Soclal Prescrfbeis Homefrom Hospltol HSS Vulneroble Support Fund 77,240 14,691 16,887 29.914 4,076 2,624 (1,329) (4.821) 81,316 17,315 15,558 25,093 11,773 42.426 34,102 576 5.284 f762) 8.518 f9.017J {576) (286) ii,oii 55,608 32,836 4,664 7.751 4,998 16,(%2 6,419 13,992 3.239 (Z223J 4,664 (13.992J (3,087) 27,145 2,597 2,802 2, 749 579 7,504 1.525 22,910 46 30,414 1,571 263,383 42,810 306.193 We hove renamed 'lnformutlon Servlre, q5 'Attendonce Allowonce Servltt'os thls better reflects the octlvlty supported by thls fund. The Covld Local Grant Scheme wa5 Ilot repeoted In 22/23 but the Household Support Fund dld contlnue ond we were aguln asked to distribute gronts on beholf of SMBC. The Income. Expenditure and Movement In Yet7r volues for thls octlvlty show only our own Income and expendlturefor thls work. The totolgrants dlstrlbutedunder the CLGS were Enll12022.' £40,000) ¢7nd for the HSF were E491,000 (2022.. E176,Lx￿J. The Llnklng Veter¢7ns Together projert ended In March 2023. Our Covid Response uctlvltles ended in 22/23 and theexpenditure t7s5oclated with the small number of tllents who contlnue to be supported by our volunteer shopplng service ore Included In unrestrlcted activltles. Page 31 AGE CONCERN SOLIHULL tradlng as AGE UK SOLIHULL (Company number: 03180062) Notes to the Consolidated Finanaal Statements Icontinuedl for the Year Ended 31 Marth 2024 17. RESTRICTED FUNDS Icontlnuedl MOVEMENT IN YEAR: Movement in Year Income Expendlture Communlty Advlce Hubs Attendance Allowance Servlce Public Health Wlnter Warmth Age UK Sollhull Wlnter WaTmth Household Svpport Fund Emergency Fund Older People's Servlces Llnklng People Together Age Concern Castle Bromwlch Postural Stablllty Instructlon Dlgltal Champlons Cynthla Soclal Prescrlbers Home from Hospltal HSS Vulneroble Support Fund 843.669 1797,078) 14,374) 12,0591 171.8161 111,1131 17,5131 1145,2801 1142,1731 {2,4371 1109,3561 137,3961 12,6861 162,2711 163.7461 {1211 46,591 14,3741 12,0591 5,107 76,923 11,113 2,329 148,240 140,133 1.150 104,078 37,343 15,1841 2,960 12,0401 11,2871 (5,278) 153} 12,686 62,271 33,332 130,4141 {1211 1,460,581 11,459,419) 1,162 MOVEMEAIT IN YEAR- PRIOR YEAR.. Movement In Prlor Yet7r Income Expendlture CommunltyAdvlce Hubs Attendonce Allowance Servlce Publlc Health Wlnter Warmth Age UKSollhull Wlnter Warmth Householdsupport Fund Emergency Fund Older People's Servlces Llnking People Together Llnklng Veterans Together Age Concern Costle aromwlch Covld Response Postural Stabillty Instructlo Luter Llfe Gools DlgltGI chomplons Cynthffa Social Prescrlbers Homefrom Hospital HSS Vulneroble Support Fund (794,5781 (1,376) (1,329) 163,487) (53,242) (3,252) (127,483) f134,558J (35,576) (1.286) 4,076 2,624 (1,329) f4,821J 58,666 53,242 2,490 136,001 12S,541 35.000 f762) 8,518 (9,017) (576) (286} 118.659 13,992 41.412 350 29,417 100.000 67 (112,240) 6,419 13,992 3,239 (2,223) f38,173) [2.573) (29.417) 177.090) f21J 22.910 46 1,518.491 fl,475,68lJ 42,810 Page 32 AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL (Company number: 03180062) Notes to the Consolidated Flnanclal Statements Icontinuedl for the Year Ended 31 March 2024 17. RESTRICTED FUNDS {£ontlnuedl Fund Pur ose of fund Rea50n for restriction Community Advlce Hubs To dellver communlty advlce htjbs. worklng with Sollhull Mlnd and the Dlsablllty Resource Centre, In North and Central Sollhull, to provlde a single source of hlgh quality information and advlce to resldents of Sollhull. As speclfled by funders Attendance Allowance Servlce To provide a specSallsed independent Informatlon service for older people. For use In these circumstances or as 5peclfled by funders Publlc Health Winter Warmth Thls fund Is to provlde Informatlon, guldan¢e and heatlng Items to vulnerable resldents durlng the colder months, or Indeed durlng a heatwave. As specified by funders Age UK Sollhull Wlnter Warmth Extensk*n of the PHWW Se￿￿e to provlde veal round Information. advlce and practlcal support to resldents of Sollhull regardlng thelr Issues relatlng to energy use. For Lsse In thesè clrcumstances or as speclfled by funders Household Support Fund To support vulnerable re51dents of Sollhull vla small grants for fuel debt, heatlng Items, clothlng, food etc. As speclfled by SMBC Emergency Fund EmergerKysmall grants to Age UK Sollhull cllents In need. For use In these clrcumstances Older People's Servlces To provlde speclallst advlce, preventative and early Interventlons for older people. As speclfled by funders Llnklng People Together To provlde advlce and support to older people In partlcular to reconnect them back Into thelr local communlty where Possible. Servlces Include Volunteer Befrlending and lunch clubs. For use In these clrcumstances or as speclfled by funders Llnking VEterans Together (ended Morch 2023) A two yeorprojertforsoiihull veterons focus5ed on tackllng loneliness. As speclfled byfunders Age Concern Castle Bromwich To contlnue to support and fund the provlslon of a regular club for older people, following the closure of the local charity. For use In these clrcumstances or as speclfled by funders Postural Stablllty Instructlon To offer older people who have had frequent fa115, whlch have resulted In hospital adrni551on. a 20 week programme of strength and confidence building exerclses. As speclfled by funders Luter Llle Gools To improve outcomesfor olderpeople who hovefuced or orefvcing ¢7 significant Ilfe event, such 05 bereuvement, becomlng corer, becoming lonely andisoloted, ond helplng ondsupporting them to plan how to deal with the Ilfe change. As speclfled byfunder5 Page 33 AGE CONCERN SOUHULi trading a5 AGE UK SOLIHULL (Company number: 031800621 Notes to the Consolldated Flnancial Statement5 Icontinuedj for the Year Ended 31 March 2024 17. RESTRICTED FUNDS l