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2022-03-31-accounts

Company registration number: 03187574 Charity registration number: 1055056

Help and Care

(A company limited by guarantee)

Annual Report and Financial Statements

for the Year Ended 31 March 2022

Help and Care

Contents
Reference and Administrative Details 1 to 2
Trustees Report 3 to 9
Statement of Trustees' Responsibilities 10
Independent Auditors' Report 11 to 14
Statement of Financial Activities 15 to 16
Balance Sheet 17
Statement of Cash Flows 18
Notes to the Financial Statements 19 to 34

Help and Care

Reference and Administrative Details

Trustees J A Dawson (Chair)
A Bond
C M Foreman
T C Hayden
E J Taylor (resigned 4 October 2021)
N Yeo (appointed 4 October 2021)
Secretary M R Sharman
Senior Management Team M Sharman, Chief Executive Officer
D Persse, Director of Services
E Leatherbarrow, Director of Partnerships
N Reshamwala, Head of Finance & IT
Principal Office A49 Aerodrome Studios
2-8 Airfield Road
Christchurch
Dorset
BH24 3TS
The charity is incorporated in England and Wales.
Company Registration Number 03187574
Charity Registration Number 1055056
Solicitors Lester Aldridge
Russell House
Oxord Road
Bournemouth
BH8 8EX
Bankers CAF Bank Limited
Kings Hill
West Malling
Kent
4TA
Natwest Plc
Commercial Banking
2nd Floor, Heron House
10 Christchurch Road
Bournemouth
BH1 3NR

Page 1

Help and Care

Auditor

Francis Clark LLP Chartered Accountants & Statutory Auditors Towngate House 2-8 Parkstone Road Poole Dorset BH15 2PW

Page 2

Help and Care

Trustees Report

The Trustees present their Report, together with the audited Accounts, for the year ended 31 March 2022.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing Document

The previous articles of association were adopted when Help and Care was incorporated in 1996. These articles were dated and the members agreed new articles of association in December 2014. The charity is constituted by the Articles of Association as a Registered Charity and as a Company Limited by Guarantee.

Every member undertakes to contribute such amount as may be required (not exceeding £10) to the Charity’s assets if it should be wound up.

Directors (Trustees)

The directors of the company are also the charity trustees for the purposes of charity law.

The directors during the year were: John Dawson (Chair) Edward Taylor (resigned October 2021) Ann Bond Claire Foreman Terry Hayden Nicholas Yeo (appointed October 2021)

Membership is open to individuals who apply in the form required by the Directors and are approved by the Directors. New Trustees undergo a comprehensive induction programme. Trustees are recruited via advertising and word-of-mouth.

The Trustees give their time voluntarily and receive no benefits from the charity. Any expenses reclaimed from the charity are set out in note 11 of the accounts.

One current Trustee has served more than 9 years on the Board. The Board believe that this is acceptable when balanced with other Trustees serving significantly less than this and the need to have a connection with the organisation’s history, roots, and development.

The Trustees have had due regard to the Charity Commissions guidance on public benefit.

Organisational Structure

The Trustees meet at a minimum of 6 times per year in fulfilling their role of governance, financial accountability, approving the Business Plan for the organisation, formulation and review of strategy, holding the Chief Executive to account, and ensuring best practice.

The Audit, Risk and Remuneration Committee meets twice a year to review remuneration policy and set pay levels, review internal controls and risk management arrangements, and review the annual accounts in conjunction with the external auditors before submission to the Trustees.

Responsibility for the delivery of the Business Plan is delegated to the Chief Executive, Mark Sharman.

Page 3

Help and Care

Trustees Report

Remuneration for key management personnel is set by the board in line with remuneration levels for similar roles in the industry.

The board considers the leadership team (as listed on page 1) to be the key management personnel.

Related Parties

Help and Care is a member of the following companies - Healthwatch Hampshire C.I.C. Healthwatch Isle of Wight C.I.C. Healthwatch West Sussex C.I.C. Healthwatch Wokingham C.I.C.

Risk Management

The major risks to which the Charity is exposed, as identified by the Trustees, have been reviewed and systems have been established to mitigate those risks. The Trustees have undertaken a full and rigorous review of all areas during the year and a risk register has been established and is updated regularly.

OBJECTIVES AND ACTIVITIES

Purposes and Aims

Our charity’s purpose as set out in the objects contained in the company’s articles of association are:

The charity's objects (“Objects”) are specifically restricted to the following:

• to relieve financial hardship, sickness and poor health amongst elderly people;

• to assist in the treatment and care of people suffering from physical or mental illness or a physical, mental or sensory impairment;

• to provide practical assistance, support and information to people who care for elderly people or people suffering from physical or mental illness or a physical, mental or sensory impairment;

• to relieve poverty, hardship and distress associated with poor health;

• to promote good health and good practice in public health and healthcare; and

• to promote social inclusion for the public benefit by preventing people from becoming socially excluded by reason of old age, physical or mental illness or physical, mental or sensory impairment, relieving the needs of such people and assisting them to integrate into society in particular but not exclusively in the area of benefit.

Review of Activities

Key plans and priorities in the short to medium term are identified as:

  1. Help & Care is a strategic influencer and co-creator

  2. Help & Care is a sustainable and effective organisation fit for the future

  3. Help & Care services are delivered in more communities across Southern England

Page 4

Help and Care

Trustees Report

Progress on the aims identified last year are as follows:

Diversification of the Help and Care funding base, both in terms of the range of contracts we deliver, social enterprise activity and fundraising

During the year, our reliance on Healthwatch contracts has greatly reduced with increased income in related Healthwatch Trading activity and in advocacy. We are yet to realise the full potential of our fundraising and trading activity but plan to continue to build our work in these areas to support our ongoing sustainability.

We secured the opportunity to deliver dementia services across Dorset through another significant NHS funded contract - ensuring further integration of Help & Care within the local health and social care system.

Due to our strategic positioning across the system, we have secured additional funding for smaller scale, one-off projects or pilot activities - bringing further diversity to our portfolio and utilisation of our knowledge and experience. We have expanded our non-Clinical workforce through strong relationships with Primary Care Networks.

We are pleased that all of the above and our work developing the non-clinical workforce locally, has been recognised and we have secured accreditation with the Personalised Care Institute, under the auspices of the Royal College of General Practitioners. This will enable us to deliver accredited training and development activities to a wider audience, generating new income and opportunities.

Building the business assets and improving sustainability

A key focus has been to build a better understanding of our real cost base for all our infrastructure support services including finance, HR and our advice and information activities Most of our funding is directed towards our beneficiaries, but our infrastructure ensures that we remain a well-run and governed organisation that is sustainable and robust going forward.

Delivering sustainable Healthwatch models to include work with Partner Healthwatch Community Interest Companies

During the year, we have been able to build on our experience of working with health and social care services during Covid and have delivered more projects working with local communities. Working online (which was required for the majority of the year) makes it much more difficult to hear from people who experience the worst health outcomes, and our teams used a range of approaches to ensure we were able to reflect broader perspectives. Our work on health inequalities has been a strength - our award-winning Community Cash Fund activity is a good example - but we know we need to do even more to ensure we hear from people of all backgrounds. While local authorities continue to have significant funding issues to support Healthwatch, relationships with health organisations means we have received funding to support some additional projects, adding to the sustainability and quality of our impact.

Bringing innovation in supporting people to live the lives they choose and exploiting digital opportunities across all our new and emerging work areas.

We continue to make advances in our use of digital approaches. We have carried out further improvements to our website and supported staff to use handheld devices for more accurate and timely recording of outcomes from case work. Our Customer Relationship Management System remains the cornerstone of our digital approach and during the year we explored new ways of using this sophisticated tool, for tracking new opportunities and for understanding key relationships with stakeholders.

Page 5

Help and Care

Trustees Report

Our Services, Engagement & Impact

At Help & Care we work hard to promote, provide, and facilitate dignity and independence for the people we engage with. We work with communities to develop robust systems to support their residents. And we are passionate about social justice - advocating and championing for the most vulnerable in society.

Our range of community-based services are flexible and effective enough to reach the most isolated people, whether that isolation is geographical or circumstantial - we enable and empower to provide solutions.

Advocacy

Is at the heart of everything we do, and we have an established presence in Dorset, Bournemouth & Poole providing generic and specialist advocacy for adults. We advocate for over 500 people each year supporting them to deal with a range of issues including safeguarding concerns, financial challenges, family & relationships, and accommodation matters. The bulk of our work is undertaken with our partners at Dorset Advocacy.

Our team and service have secured the Advocacy Quality Performance Mark accreditation.

Self-Care / Self-Management

We continue to develop our collaboration with the local health & social care system in Dorset and are well regarded positively at strategic and service delivery levels.

The self-care / self-management agenda continues to be a priority at national policy level which filters down to local systems, in terms of both strategic priorities and service development / new funding opportunities.

We are confident that these relationships and the collaborative ethos will enable us to continue to deliver at scale.

Dementia Service

Our Dementia Coordinators Service is another local NHS commissioned service designed following a comprehensive review of the local dementia provision for Dorset.

Our team provide a bespoke support service from dementia diagnosis to (potentially) end of life. The service is entering its second year of operation and is meeting all contractual requirements and more. We aim to utilise our experience of this work to strengthen our credentials as a specialist provider of community-based dementia services.

Carers Services

Although there have been no new contracted opportunities, and what appears to be disinvestment in the area: we continue to deliver bespoke interventions for carers through our advocacy, health coaching and dementia services while delivering a generic offer through our information, advice, and signposting activities. Our dementia related work in this area will be developed further this year.

Volunteering

Across our Healthwatch services, volunteers add significant value to what we can do, sharing their skills, energy, and local knowledge. We have approximately 150 volunteers across our Healthwatch services fulfilling tasks that include engaging with the community, carrying out research projects, delivering local leadership, attending meetings, and helping with administrative tasks.

Page 6

Help and Care

Trustees Report

The Covid-19 pandemic has led to a radical shift in the way we work, and this has affected volunteers with a reduction in activity and a move to online tasks. Teams have worked hard to keep volunteers involved but this has been challenging as some volunteers do not wish to carry out tasks or meet online. In the last quarter of the year, teams were able to hold face to face meetings with volunteers and we also met to discuss the ongoing roles available, revising our application packs and role descriptions. While next year, more face-to-face activity can resume, some people find online volunteering works well for them and some of the most interesting projects involving volunteers (e.g., reviewing GP websites) have created some real impact and improvements.

Single Point of Access (SPOA)

This service continues to be important in the post Covid world as people remain or become isolated from traditional sources of support and networks and need real time / real people engagement as opposed to online alternatives. Our activity is still at Covid pandemic levels, and we have invested further manpower into the service.

Roots:

Our garden maintenance service is delivered by people recovering from mental ill health as a meaningful activity to support them in their recovery.

In turn, the customer base are elderly or vulnerable people who need support in maintaining their garden to maximise their independence and to remain safe.

The service benefits from annual grants for the Dorset Clinical Commissioning Group and Bournemouth, Christchurch & Poole local authority. This income is reviewed on an annual basis and not guaranteed. Increasingly, there is an expectation for performance reporting, and although this is understandable for accountability, it is disproportionate to the amounts received. We are committed to this service continuing and expanding by support from income generation through alternative sources.

In addition to above, this year, we are collaborating with professionals from Dorset HealthCare to review the value of the service with a view to making a case for sustainable funding.

Healthwatch

Help and Care remain a large provider of Healthwatch in England both directly and through our work with the independent Community Interest Companies we helped establish. During the year, we were very disappointed to lose the tender for Healthwatch Wokingham Borough, a service we had delivered very successfully in partnership with a local Community Interest Company for 9 years. While contracts have shrunk, competition, particularly from larger organisations, has increased.

During 2021/22, we were able to build on our experience of working remotely and this has led to more collaboration across our teams and with heath and care organisations, as meetings are much easier to arrange, and time is used more efficiently. However, teams and volunteers have missed the wider benefits of meeting people face to face and are looking forward to meeting people, particularly in communities, as we know there are some people we do not hear from otherwise.

While remote working brings challenges, the Help & Care network of Healthwatch teams is more collaborative than ever and during the year, we worked as a team to generate more than 7000 responses to a survey on people’s experiences of accessing their GP, enabling us to provide local, system and regional insight. This project also involved key staff from Primary Care including GPs, Practice Managers, Commissioners and the Local Medical Committee enabling us to also highlight the challenges faced by people working in what has been the most difficult period in the NHS’s history. We will take the learning from this project into more collaborative work on dentistry next year.

Page 7

Help and Care

Trustees Report

Despite the continuing challenges of Covid, over the year, we carried out a wide range of project work including working with refugees and asylum seekers in Croydon on their health and care needs, hearing from people using remote blood pressure monitoring in Hampshire, emotional wellbeing and mental health support for young people in West Sussex and hearing from South Asian Unpaid Carers in Windsor, Ascot and Maidenhead. Our findings have been passed to providers and commissioners of services and changes have been made as a result. Tracking the impact of the work of Healthwatch has shown what difference feedback from patients and the public can make to services.

Key performance indicators

The key performance indicators reviewed by the board are as follows:

Financial Review

The total incoming resources for the year were £4,452,117 (2021: £3,055,278). Total resources expended were £3,723,988 (2021: £3,179,475), giving a surplus for the year before the revaluation of investments of £728,129 (2021: deficit of £124,197). The net assets at the end of the year total £2,446,052 (2021: £1,706,703). The major funding sources are set out in note 2-5 to the financial statements and the expenditure set out in notes 6 to 13.

The principal risks and uncertainties are possible reductions in public funding and contract base vulnerability and over reliance on one contract type for funding. These are also the factors likely to affect financial performance and position. A risk management log has been created to review and quantify these risks, enabling the board to act to mitigate them.

Reserves Policy

Help and Care are aiming to establish unrestricted reserves at a minimum level of 3 months and a maximum of 9 months' costs. The relevant costs are those to maintain Help and Care's services. The Trustees may establish designated reserves for specific contingencies and asset replacement, where necessary.

At the year-end unrestricted and undesignated reserves were £1,836,305 and represent approximately 5.9 months’ total costs which are deemed sufficient.

Plans for the Future Period

Key plans and priorities in the short to medium term remain as set out above. During 2022-23 our priorities will include the following:

People and Communities Living the Lives they Choose

Page 8

Help and Care

Trustees Report

Small company provisions

This report has been prepared in accordance with the small companies regime under the Companies Act 2006.

The annual report was approved by the trustees of the charity on 8 November 2022 and signed on its behalf by:

......................................... M R Sharman Chief Executive Officer

......................................... J A Dawson (Chair) Trustee

Page 9

Help and Care

Statement of Trustees' Responsibilities

The trustees (who are also the directors of Help and Care for the purposes of company law) are responsible for preparing the trustees' report and the financial statements in accordance with the United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) and applicable law and regulations.

Company law requires the trustees to prepare financial statements for each financial year. Under company law the trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Approved by the trustees of the charity on 8 November 2022 and signed on its behalf by:

......................................... M R Sharman Chief Executive Officer

......................................... J A Dawson (Chair) Trustee

Page 10

Help and Care

Independent Auditor's Report to the Members of Help and Care

Opinion

We have audited the financial statements of Help and Care (the 'charity') for the year ended 31 March 2022, which comprise the Statement of Financial Activities, Balance Sheet, Statement of Cash Flows, and Notes to the Financial Statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is United Kingdom Accounting Standards, comprising Charities SORP - FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and applicable law (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Charity’s ability to continue as a going concern for a period of at least twelve months from when the original financial statements were authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

Page 11

Help and Care

Independent Auditor's Report to the Members of Help and Care

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matters prescribed by the Companies Act 2006

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees Report.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities (set out on page 10), the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Page 12

Help and Care

Independent Auditor's Report to the Members of Help and Care

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

As part of our audit planning we obtained an understanding of the legal and regulatory framework that is applicable to the Charity. We gained an understanding of the Charity and the sector in which the Charity operates as part of this assessment to identify the key laws and regulations affecting the Charity. As part of this, we reviewed the Charity’s website for an indication of any regulations in place and discussed these with the relevant individuals responsible for compliance. The key regulations we identified were Charity legislation, health and safety regulations and breaches of The General Data Protection Regulation (“GDPR”). We also considered those laws and regulations that have a direct impact on the preparation of the financial statements such as the Charities Act 2011 and Charities SORP - FRS 102.

We discussed with management and trustees how the compliance with these laws and regulations is monitored and discussed policies and procedures in place. We also identified the individuals who have responsibility for ensuring that the Charity complies with laws and regulations and deals with reporting any issues if they arise. As part of our planning procedures, we assessed the risk of any non-compliance with laws and regulations on the Charity’s ability to continue trading and the risk of material misstatement to the accounts.

Based on this understanding we designed our audit procedures to identify non-compliance with such laws and regulations. Our procedures involved the following:

• Enquiries of management and trustees regarding their knowledge of any non-compliance with laws and regulations that could affect the financial statements. As part of these enquiries we also discussed with management whether there have been any known instances, allegations or suspicions of fraud.

• Reviewed filings with the Charity Commission and whether there were any serious incident reports made during the year.

• Discussed with management if any health and safety incidents have been recorded during the year.

• Review of the GDPR policy and enquiries to management as to the occurrence of any reportable breaches.

• Reviewed legal and professional costs to identify any possible non-compliance or legal costs in respect of non-compliance.

• Reviewed Board minutes.

• Audited the risk of management override of controls, including through testing journal entries and other adjustments for appropriateness, and evaluating the business rationale of significant transactions outside the normal course of business.

• Reviewed estimates and judgements made in the accounts for any indication of bias.

Page 13

Help and Care

Independent Auditor's Report to the Members of Help and Care

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements. This risk increases the further removed non-compliance with laws and regulations is from the events and transactions reflected in the financial statements as we are less likely to become aware of instances of non-compliance. The risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company's trustees, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's trustees those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its trustees as a body, for our audit work, for this report, or for the opinions we have formed.

...................................... Daniel Tout FCA (Senior Statutory Auditor) For and on behalf of Francis Clark LLP , Statutory Auditor

Towngate House 2-8 Parkstone Road Poole Dorset BH15 2PW

28 November 2022

Page 14

Help and Care

Statement of Financial Activities for the Year Ended 31 March 2022 (Including Income and Expenditure Account)

Note
Income and Endowments from:
Donations and legacies
3
Charitable activities
4
Other trading activities
5
Investment income
6
Other income
7
Total income
Expenditure on:
Raising funds
Charitable activities
8
Total expenditure
Gains/losses on investment assets
Net income
Transfers between funds
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
20
Unrestricted
funds
£
19,416
335,164
2,899
485
138,949
496,913
(231)
8,539
8,308
1,022
506,243
147,772
654,015
1,282,290
1,936,305
Restricted
funds
£
-
3,952,454
-
2,750
-
3,955,204
-
(3,732,296)
(3,732,296)
10,198
233,106
(147,772)
85,334
424,413
509,747
Total
2022
£
19,416
4,287,618
2,899
3,235
138,949
4,452,117
(231)
(3,723,757)
(3,723,988)
11,220
739,349
-
739,349
1,706,703
2,446,052

The notes on pages 19 to 34 form an integral part of these financial statements. Page 15

Help and Care

Statement of Financial Activities for the Year Ended 31 March 2022 (Including Income and Expenditure Account)

Note
Income and Endowments from:
Donations and legacies
3
Charitable activities
4
Other trading activities
5
Investment income
6
Other income
7
Total income
Expenditure on:
Raising funds
Charitable activities
8
Total expenditure
Gains/losses on investment assets
Net expenditure
Net movement in funds
Reconciliation of funds
Total funds brought forward
Total funds carried forward
20
Unrestricted
funds
£
42,646
252,241
849
3,286
13,494
312,516
(1,946)
(328,048)
(329,994)
-
(17,478)
(17,478)
1,299,768
1,282,290
Restricted
funds
£
-
2,742,762
-
-
-
2,742,762
-
(2,849,481)
(2,849,481)
37,507
(69,212)
(69,212)
493,625
424,413
Total
2021
£
42,646
2,995,003
849
3,286
13,494
3,055,278
(1,946)
(3,177,529)
(3,179,475)
37,507
(86,690)
(86,690)
1,793,393
1,706,703

All of the charity's activities derive from continuing operations during the above two periods. The funds breakdown for 2021 is shown in note 20.

The notes on pages 19 to 34 form an integral part of these financial statements. Page 16

Help and Care

(Registration number: 03187574) Balance Sheet as at 31 March 2022

Note
Fixed assets
Tangible assets
14
Investments
15
Current assets
Debtors
16
Cash at bank and in hand
Creditors: Amounts falling due within one year
17
Net current assets
Net assets
Funds of the charity:
Restricted income funds
Restricted funds
20
Unrestricted income funds
Unrestricted funds
Total funds
20
2022
£
19,345
402,936
422,281
466,371
2,476,853
2,943,224
(919,453)
2,023,771
2,446,052
509,747
1,936,305
2,446,052
2021
£
447,759
163,584
611,343
487,155
1,162,344
1,649,499
(554,139)
1,095,360
1,706,703
424,413
1,282,290
1,706,703

The financial statements on pages 15 to 34 were approved by the trustees, and authorised for issue on 8 November 2022 and signed on their behalf by:

......................................... M R Sharman Chief Executive Officer

The notes on pages 19 to 34 form an integral part of these financial statements. Page 17

Help and Care

Statement of Cash Flows for the Year Ended 31 March 2022

Note
Cash flows from operating activities
Net cash income/(expenditure)
Adjustments to cash flows from non-cash items
Depreciation
Investment income
6
Profit on disposal of tangible fixed assets
Revaluation of investments
Working capital adjustments
Decrease/(increase) in debtors
16
Increase/(decrease) in creditors
17
Increase in deferred income
Net cash flows from operating activities
Cash flows from investing activities
Interest receivable and similar income
6
Sale of tangible fixed assets
Disposal of investments in subsidiary undertakings
Purchase of investments
15
Sale of investments
Net cash flows from investing activities
Net increase/(decrease) in cash and cash equivalents
Cash and cash equivalents at 1 April
Cash and cash equivalents at 31 March
2022
£
739,349
3,414
(3,235)
(125,000)
(2,936)
611,592
20,784
57,022
308,292
997,690
3,235
550,000
-
(400,000)
163,584
316,819
1,314,509
1,162,344
2,476,853
2021
£
(86,690)
4,017
(3,286)
-
(37,507)
(123,466)
(398,224)
(6,898)
238,914
(289,674)
3,286
-
500
-
-
3,786
(285,888)
1,448,232
1,162,344

All of the cash flows are derived from continuing operations during the above two periods.

The notes on pages 19 to 34 form an integral part of these financial statements. Page 18

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

1 Charity status

The charity is limited by guarantee, incorporated in England and Wales, and consequently does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £10 towards the assets of the charity in the event of liquidation.

2 Accounting policies

Summary of significant accounting policies and key accounting estimates

The principal accounting policies applied in the preparation of these financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated.

Statement of compliance

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). They also comply with the Companies Act 2006 and Charities Act 2011.

Basis of preparation

Help and Care meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.

Going concern

The financial statements have been prepared on a going concern basis. As explained in the trustee report the board have considered the uncertainty relating to the coronavirus pandemic, cost of living crisis and the impact on the charity’s operations and finances in the short to medium term. The board have considered the level of funds held and the expected level of income and expenditure for 12 months from authorising these financial statements. In the opinion of the board, the charity has sufficient working capital to continue to meet its financial obligations and pay its liabilities as they fall due for the foreseeable future. The budgeted income and expenditure is sufficient for the charity to be able to continue as a going concern and therefore the financial statements have been prepared on a going concern basis.

Income and endowments

All income is recognised once the charity has entitlement to the income, it is probable that the income will be received and the amount of the income receivable can be measured reliably.

Page 19

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

Donations and legacies

Donations are recognised when the charity has been notified in writing of both the amount and settlement date. In the event that a donation is subject to conditions that require a level of performance by the charity before the charity is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that these conditions will be fulfilled in the reporting period.

Legacy gifts are recognised on a case by case basis following the grant of probate when the administrator/executor for the estate has communicated in writing both the amount and settlement date. In the event that the gift is in the form of an asset other than cash or a financial asset traded on a recognised stock exchange, recognition is subject to the value of the gift being reliably measurable with a degree of reasonable accuracy and the title to the asset having been transferred to the charity.

Grants receivable

Grants relating to revenue are recognised in income over the period in which the related costs are recognised.

Deferred income

Deferred income represents amounts received for future periods and is released to incoming resources in the period for which, it has been received. Such income is only deferred when:

Other trading activities

Income from trading activities includes income earned from fundraising events and trading activities to raise funds for the charity. Income is received in exchange for supplying goods and services in order to raise funds and is recognised when entitlement has occurred.

Investment income

Dividends are recognised once the dividend has been declared and notification has been received of the dividend due.

Charitable activities

The charity receives contract income in respect of its charitable activities. Income from local government and other authorities are recognised at fair value when the charity has entitlement after any performance conditions have been met, it is probable that the income will be received and the amount can be measured reliably. If entitlement is not met then these amounts are deferred.

Page 20

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

Expenditure

All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with the use of resources, with central staff costs allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use. Other support costs are allocated based on the spread of staff costs.

Raising funds

These are costs incurred in attracting voluntary income, the management of investments and those incurred in trading activities that raise funds.

Charitable activities

Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Governance costs

These include the costs attributable to the charity’s compliance with constitutional and statutory requirements, including audit, strategic management and trustees’s meetings and reimbursed expenses.

Government grants

Government grants are recognised based on the accrual model and are measured at the fair value of the asset received or receivable. Grants are classified as relating either to revenue or to assets. Grants relating to revenue are recognised in income over the period in which the related costs are recognised. Grants relating to assets are recognised over the expected useful life of the asset. Where part of a grant relating to an asset is deferred, it is recognised as deferred income.

Taxation

The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.

Tangible fixed assets

Individual fixed assets costing £2,000 or more are initially recorded at cost, less any subsequent accumulated depreciation and subsequent accumulated impairment losses.

Page 21

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

Depreciation and amortisation

Depreciation is provided on tangible fixed assets so as to write off the cost or valuation, less any estimated residual value, over their expected useful economic life as follows:

Asset class Depreciation method and rate Computer equipment 20% straight line Equipment 15% reducing balance Motor vehicles 25% reducing balance

Fixed asset investments

Fixed asset investments, other than programme related investments, are included at market value at the balance sheet date. Realised gains and losses on investments are calculated as the difference between sales proceeds and their market value at the start of the year, or their subsequent cost, and are charged or credited to the Statement of Financial Activities in the period of disposal.

Unrealised gains and losses represent the movement in market values during the year and are credited or charged to the Statement of Financial Activities based on the market value at the year end.

Trade debtors

Trade debtors are amounts due from customers for merchandise sold or services performed in the ordinary course of business.

Trade debtors are recognised at the transaction price. A provision for the impairment of trade debtors is established when there is objective evidence that the charity will not be able to collect all amounts due according to the original terms of the receivables.

Cash and cash equivalents

Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid investments that are readily convertible to a known amount of cash and are subject to an insignificant risk of change in value.

Trade creditors

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of business from suppliers. Accounts payable are classified as current liabilities if the charity does not have an unconditional right, at the end of the reporting period, to defer settlement of the creditor for at least twelve months after the reporting date. If there is an unconditional right to defer settlement for at least twelve months after the reporting date, they are presented as non-current liabilities.

Trade creditors are recognised at the transaction price.

Page 22

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

Fund structure

Unrestricted income funds are general funds that are available for use at the trustees's discretion in furtherance of the objectives of the charity.

Designated funds are unrestricted funds set aside for specific purposes at the discretion of the trustees.

Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose.

Pensions and other post retirement obligations

The charity operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the charity has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.

Contributions to defined contribution plans are recognised in the Statement of Financial Activities when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.

3 Income from donations and legacies

Donations and legacies;
Donations
Grants, including capital grants;
Government grants
Unrestricted
funds
General
£
19,416
-
19,416
Total
2022
£
19,416
-
19,416
Total
2021
£
7,688
34,958
42,646

4 Income from charitable activities

Core activities and central
support
Advocacy and self care
Healthwatch
Healthwatch trading
Non clinical health coaching
and local prescription
Unrestricted
funds
General
£
295,648
-
-
39,516
-
335,164
Restricted
funds
£
-
1,256,403
1,208,638
-
1,487,413
3,952,454
Total
2022
£
295,648
1,256,403
1,208,638
39,516
1,487,413
4,287,618
Total
2021
£
234,846
212,985
1,294,609
17,395
1,235,168
2,995,003

Page 23

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

5 Income from other trading activities

Fundraising
6
Investment income
Unrestricted
funds
General
£
Interest receivable and similar
income;
Interest receivable on bank
deposits
485
7
Other income
Sundry
Gains on sale of tangible fixed assets for charity's
own use
Unrestricted
funds
General
£
2,899
2,899
Restricted
funds
£
2,750
Unrestricted
funds
General
£
13,949
125,000
138,949
Total
funds
£
2,899
2,899
Total
2022
£
3,235
Total
2022
£
13,949
125,000
138,949
Total
2021
£
849
849
Total
2021
£
3,286
Total
2021
£
13,494
-
13,494

Page 24

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

8 Expenditure on charitable activities

Staff costs incl. expenses & training
Service costs, including Sitting, volunteer support and bad debts
Equipment and van maintenance
Depreciation
Establishment costs
Promotion expenses
Office costs
Bank charges and interest
Irrecoverable VAT relating to partial exemption
Professional fees
Governance (see note below)
Total
2022
£
3,355,480
48,705
4,819
3,414
39,517
13,671
188,133
3,181
12,051
8,161
46,625
3,723,757
Total
2021
£
2,778,163
44,497
12,973
4,017
65,832
13,315
176,327
2,771
14,815
16,558
48,261
3,177,529

9 Analysis of governance costs

Governance costs

Staff costs
Wages and salaries
Audit fees
Audit of the financial statements
Other fees paid to auditors
Other governance costs
Unrestricted
funds
General
£
34,312
10,000
340
1,973
46,625
Total
2022
£
34,312
10,000
340
1,973
46,625
Total
2021
£
34,596
9,200
3,261
1,204
48,261

Page 25

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

10 Net incoming/outgoing resources

Net incoming/(outgoing) resources for the year include:

Audit fees
Profit on disposal of tangible fixed assets
Depreciation of fixed assets
2022
£
10,000
(125,000)
3,414
2021
£
9,200
-
4,017

11 Trustees remuneration and expenses

During the year the charity made the following transactions with trustees:

During the year £400 (2021: £1,204) reimbursed expenses were paid to trustees’.

No trustees, nor any persons connected with them, have received any remuneration from the charity during the year.

No trustees have received any other benefits from the charity during the year.

12 Staff costs

The aggregate payroll costs were as follows:

Staff costs during the year were:
Wages and salaries
Social security costs
Pension costs
Other staff costs
2022
£
3,030,021
245,677
63,464
50,630
3,389,792
2021
£
2,520,769
205,300
50,235
36,455
2,812,759

The monthly average number of persons (including senior management team) employed by the charity during the year was as follows:

2022 2021
No No
Charitable activities 143 120

The number of employees whose emoluments fell within the following bands was:

£70,001 - £80,000 2022
No
1
2021
No
1

Page 26

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

The total employee benefits of the key management personnel of the charity were £343,124 (2021 - £345,959).

13 Taxation

The charity is a registered charity and is therefore exempt from taxation.

14 Tangible fixed assets

Cost
At 1 April 2021
Disposals
At 31 March 2022
Depreciation
At 1 April 2021
Charge for the year
At 31 March 2022
Net book value
At 31 March 2022
At 31 March 2021
Land and
buildings
£
425,000
(425,000)
-
-
-
-
-
425,000
Furniture,
equipment
and IT
£
51,840
-
51,840
36,065
2,366
38,431
13,409
15,775
Motor
vehicles
£
17,459
-
17,459
10,475
1,048
11,523
5,936
6,984
Total
£
494,299
(425,000)
69,299
46,540
3,414
49,954
19,345
447,759

15 Fixed asset investments

15 Fixed asset investments
2022 2021
£ £
Other investments 402,936 163,584

Page 27

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

Other investments

Cost or Valuation
At 1 April 2021
Revaluation
Additions
Disposals
At 31 March 2022
Net book value
At 31 March 2022
At 31 March 2021
16 Debtors
Trade debtors
Prepayments
Other debtors
Listed
investments
£
163,584
2,936
400,000
(163,584)
402,936
402,936
163,584
2022
£
441,634
22,426
2,311
466,371
Listed
investments
£
163,584
2,936
400,000
(163,584)
402,936
402,936
163,584
2022
£
441,634
22,426
2,311
466,371
Total
£
163,584
2,936
400,000
(163,584)
402,936
402,936
163,584
2021
£
465,040
21,658
457
402,936
402,936
163,584
2022
£
441,634
22,426
2,311
466,371
487,155

Page 28

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

17 Creditors: amounts falling due within one year

Trade creditors
Other taxation and social security
Other creditors
Pension scheme creditor
Accruals
Deferred income
Deferred income at 1 April 2021
Resources deferred in the period
Amounts released from previous periods
Deferred income at year end
2022
£
12,920
164,152
15,041
12,221
47,575
667,544
919,453
2022
£
(359,252)
(667,544)
359,252
(667,544)
2021
£
14,593
141,503
16,807
10,209
11,775
359,252
554,139
2021
£
(120,338)
(359,252)
120,338
(359,252)

18 Pension and other schemes

Defined contribution pension scheme

The charity operates a defined contribution pension scheme. The pension cost charge for the year represents contributions payable by the charity to the scheme and amounted to £63,464 (2021 - £50,235).

19 Commitments

Other financial commitments

The total amount of other financial commitments not provided in the financial statements was £3,055 (2021 - £3,713).

Page 29

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

20 Funds

Unrestricted funds
General
General fund
Designated
Dementia Service
Total unrestricted funds
Restricted funds
Information and Carers Service
Advocacy & Self Care
Dementia Service
Engagement
Healthwatch/Healthwatch Transistions
BACE
Non clinical health coaching and local prescription
Total restricted funds
Total funds
Balance at 1
April 2021
£
1,282,290
-
1,282,290
47,772
40,405
-
7,070
84,428
171,236
73,502
424,413
1,706,703
Incoming
resources
£
496,913
-
496,913
-
256,690
999,713
-
1,208,638
2,750
1,487,413
3,955,204
4,452,117
Resources
expended
£
8,308
-
8,308
-
(280,887)
(798,403)
-
(1,197,852)
(1,820)
(1,453,334)
(3,732,296)
(3,723,988)
Transfers
£
47,772
100,000
147,772
(47,772)
-
(100,000)
-
-
-
-
(147,772)
-
Other
recognised
gains/(losses)
£
1,022
-
1,022
-
-
-
-
-
10,198
-
10,198
11,220
Balance at 31
March 2022
£
1,836,305
100,000
1,936,305
-
16,208
101,310
7,070
95,214
182,364
107,581
509,747
2,446,052

Page 30

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

Unrestricted funds
General
General fund
Designated
Building maintenance
Total unrestricted funds
Restricted
Information and Carers Service
Advocacy & Self Care
Engagement
Healthwatch/Healthwatch Transistions
BACE
Non clinical health coaching and local prescription
Total restricted funds
Total funds
Balance at 1
April 2020
£
1,261,768
38,000
1,299,768
47,772
47,865
59,314
108,130
136,799
93,745
493,625
1,793,393
Incoming
resources
£
312,516
-
312,516
-
212,985
-
1,294,609
-
1,235,168
2,742,762
3,055,278
Resources
expended
£
(329,994)
-
(329,994)
-
(220,445)
(52,244)
(1,318,311)
(3,070)
(1,255,411)
(2,849,481)
(3,179,475)
Transfers
£
38,000
(38,000)
-
-
-
-
-
-
-
-
-
Other
recognised
gains/(losses)
£
-
-
-
-
-
-
-
37,507
-
37,507
37,507
Balance at 31
March 2021
£
1,282,290
-
1,282,290
47,772
40,405
7,070
84,428
171,236
73,502
424,413
1,706,703

Page 31

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

The specific purposes for which the funds are to be applied are as follows:

Information and Carers Service:

Carer Training

Funded by Dorset County Council (DCC) on a payment by results arrangement to provide training to unpaid carers. This includes basic Health & Safety, End of Life Care, Dementia & personal care.

Short Breaks Service

DCC funded service for carers enabling them to have access to respite breaks from their caring role. Help & Care liaise between the carers and the domiciliary care provider to coordinate the respite breaks.

Carer’s Individual Support Scheme

Another DCC funded service where Help & Care administer a grant on their behalf for the benefit of Carers in the Dorset area. Due to come to an end in September '16.

Advocacy and Self Care:

Advocacy & Support

Funded from a variety of sources, our range of advocacy services enable vulnerable people to have their voices heard when they are dealing with challenging situations in their lives.

Dorset Macmillan Advocacy

A specialist advocacy service funded by Macmillan for people dealing with a cancer diagnosis who receive support and guidance from a cohort of volunteers who are in recovery from cancer.

Self-Care - My Health My Way

Funded by the Dorset Clinical Commissioning Group, Help & Care provide Health Coaches to people diagnosed with a long term health condition.

Engagement:

Dorset POPP

DCC initiative providing community engagement and development workers across every locality and parish in Dorset County.

Healthwatch

Local Healthwatch organisations give people a powerful voice and help them to get the best out of their local health and social care services. Whether it's improving services today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in the future.

BACE:

BACE stands for Bournemouth Association for Care of the Elderly. The fund was previously managed through the BACE charity and was transferred to Help and Care in October 2017 after 60 years of operation.

The traditional use of the funds were:

Page 32

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

• Small Grants that make maximum impact. BACE Grants have tended to be for under £200 and in exceptional circumstances up to £500.

NCHCSP:

Funded by the NHS to provide non-clinical support and interventions in local Primary Care Networks. Our health coaches and social prescribers provide individual and group support to people living with a long-term health condition enabling them to find the skills, confidence, and resources to manage their lives successfully.

The transfer from Information and Carers Service relates to contract underspends which are transferred to general unrestricted funds as the services have ceased.

The transfer from Dementia Service relates to year one contract underspend which the trustees have designated for the same purpose.

21 Analysis of net assets between funds

Tangible fixed assets
Fixed asset investments
Current assets
Current liabilities
Total net assets
Tangible fixed assets
Fixed asset investments
Current assets
Current liabilities
Total net assets
Unrestricted funds
General
£
Designated
£
19,345
-
251,022
-
2,485,391
100,000
(919,453)
-
1,836,305
100,000
Unrestricted
funds
General
£
447,759
-
1,225,086
(554,139)
1,118,706
Restricted
funds
£
-
151,914
357,833
-
509,747
Restricted
funds
£
-
163,584
260,729
-
424,313
Total funds
at 31 March
2022
£
19,345
402,936
2,943,224
(919,453)
2,446,052
Total funds
at 31 March
2021
£
447,759
163,584
1,485,815
(554,139)
1,543,019

Page 33

Help and Care

Notes to the Financial Statements for the Year Ended 31 March 2022

22 Analysis of net funds

22 Analysis of net funds
Cash at bank and in hand
Net debt
Cash at bank and in hand
Net debt
At 1 April
2021
£
1,162,344
1,162,344
At 1 April
2020
£
1,448,232
1,448,232
Financing
cash flows
£
1,314,509
1,314,509
Financing
cash flows
£
(285,888)
(285,888)
At 31 March
2022
£
2,476,853
2,476,853
At 31 March
2021
£
1,162,344
1,162,344

23 Related party transactions

During the year the charity made the following related party transactions:

Healthwatch Companies

The following Directors and leadership team members are also on the Board of Healthwatch companies:

Mark Sharman - Healthwatch West Sussex + Healthwatch Wokingham

Emma Leatherbarrow – Healthwatch Slough, Healthwatch Hampshire + Healthwatch West Sussex

During the year income of £1,208,638 (2021: £1,294,609) was received from the Healthwatch Companies. Balances held are restricted fund balances. At the balance sheet date the amount due from Healthwatch Companies was £95,214 (2021 - £84,428).

Page 34