CITY & HACKNEY CARERS CENTRE
(Company limited by guarantee no. 03044523
registered charity no. 1054962
REPORT AND FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2022
KNOX CROPPER
char19fEa ac-)JTrlan-

CITY & HACKNEY CARERS CENTRE
(Company limited by guarantee no. 03044523. registered charity no. 10549621
REPORT AND FINANCIAL STATEMENTS
For the year ended 31 March 2022
CONTENTS
Page
Legal and administrative infomiation
Board of Trustees's report
2-11
Independent Examinerfs report
12
Statèm8nt of financial activitiès
13
Balance sheet
14
Cash flow statèm8nt
Not•s to thè financial stst•m•nts
16

CITY & HACKNEY CARERS CENTRE
REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY,
ITS TRUSTEES AND ADVISERS
For the year ended 31 March 2022
Board of Trustees
Jonathan Passman
Malcolm ￿CkIn
Helen Mary Julian
Mary Hiscock
Cassim Adepegba
Angelina Daty
Dominic Masny
A-H Melv
H R Merreli
John Smrth
Kit Andiew Welsh
{appointed 17 May 20221
{appoinled 17 May 20221
{resigned 21 O¢tober 20211
Chair
Angelina Da
Treasurer
Malcolm ￿(￿In
Chlef Operations Officer Joanna Brunt
Company reg. no.
03044523
Charity reg. no.
1054962
Registered offica
5th FlTh)r
6M8 Leadenhall Street
London
EC3A 2AD
Independent Examiner KrK)x Cropper LLP
65 Leadenhall Street
London
EC3A 2AD
Bankers
Unrty Trust Bank
Nine Brindley Place
Birmingham
BI 2HB

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
The trustees present thelr report and the Inde￿ndentlY examlntd financlal statèments for the year
8nd$d 31 March 2022.
Reference and administrative information set out on page 1 forms part of this report. The financial statements
comply with current statutory requirements. the memorandum and articles of association and the Statement of
Recommended Practice - Accounting and RetM)rting by Chariknes-. SORP applicable to charities preparing their
accounts in accordance with FRS 102.
Objectives and actlvities
The objects for which Ihe charity was eslablished are.. the relEf of persons suffering from disabilities arising
from age, or physical or mental disability in pa￿CUlar by the provision of practical assistance, support, training,
advocaGy, couns8lling and information to those persons caring for persons wth $4Jch disabiltbtrs in the City of
London and the London Borough of Hackney Ithe-carers-l
The mission
Cily & Had(ney Carers Centre aims to improve Carers. quality of life and to ensure the delivery of Carer
focussed services in the borough of Hackney and the City of London.
The need
There are an estimated 4,120 carers in Hackney providing more than SO hours of care and 70 in the same
group in the City of London. Carers are reporting increased levels of heatth inequalilies, poor mental health,
social isolation and financial difficulty. This has never been more apparent than during the Coronavirus
pandemic which has dominated the landscape ol this finanaal year again. CHCC prides itseff on being client-
Centred, agile and responsive to the changing needs of rarer5 and the people they support. This flexibility and
creatiwty has been at the forefront of the work we have undertaken with carers over the kst year.
Public Benefit statement
The Trustees consider that they have complie(I wth SectKJrh 17 of the Charities Act 2011 with regard to the
guidance on public benefit published by the Charity Commission.
The trustees review the aim5, objecb"ve5 and acb"vibes of the charity each year. This report looks at wh81 the
charity has achieved and the outcomes of its work in the repN)rting period. The trustees report the su￿sS of
each key acii'vity and the benefits the charity has brought to those groups of people that it is set up to help. The
review also helps the trustees ensu￿ the charills aims, objectives and aclivities remained focLJsed on its
stated purposes.
The trustees have referred to the guidan￿ contained in the Charity Commission's general guidance on public
benefit whèn reviewing thè chariws aims and objectives and in planning ils future actiwtiès. In particular, thè
Iruslees consider how planned activities wll contn.bute to the aims and objectives that have been set.
Main A¢tiviti¢$ to Support Obje¢tiv*s=
l activities delivered by City and Hackney Carers Centre ICHCCI aim to respond to local need and PTovide
better quality services lo carers and the people they care for. Thi5 year City and Hackney Carers Centre
ICHCCI has supported unpaid Carers wth the provision of the followng services..
Specialist advice and informab.on on weffare benefits. grant 8pplirAtions. housing advits and fom filling.
Generalist information, adwce and signposting for cu￿ent and former carers, the people they care for and
professionals.

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
A weekly'what's on. e-news bulletin sent lo both carers and professionals, gimng information about local
voluntary sector and statutory services and the Centre's activities.
Online wellbeing courses.. Mindfulness, yoga. cookery and chair disco.
Short educational trgining wurses for carers on tOPiCS such a5 Lasting P(Trwer of Attorney, writing a will,
online safety and devek)ping digital skills.
Carers coffee momings lonlinel providing peer suppM)rt. high quality inforniation and to enable carers lo
contribute to the shape of service provision.
1..1 counselling, Listening Ear and coaching sessions.
Buddying and trips for males over stys.
A Young Adult Carer Support Service {Carers aged 1&251.
Individual and group support for Ca￿rS of children with additional needs.
OUR SERVICES
In the year 2021-22 City & Hackney Carers Centre was in touth wth 1111 unpaid carers and actively Worked
with 836 of these across the range of our services=
Brocals: An isolation busting project for men over 50yTS funded by Public HeaKh England through the
City & Hackney Wellbèing Nelwork. We worked with 42 older men over the year.. 10 older and younger men
were supported to form and maintain befn"ending rel*ionships.
A monthly online meet up was he￿j during the pandemic. This evolved into a weekly meeting at Wellspace on
Well Street at the request of the Brocals. The group ￿ntred around an activity such as art and craft or singing
and has been attended by an average of &10 men.
Outcomes..
Formerfy isolaled men were supported lo increase their swal connections
A rÉgulai group was established that the men could rèly on as part of their weekly s¢hedule
Arts activities offered mental relaxation and focus to participants
Befriending service partiapants re￿iVed the following additional benefils..
Digital inclusion support (younger volunteers supported okler volunteers to use WhatsApp and wdeo calling
- Gentle exercise lyounger and older participants went on walks together)
Emotional support Ibefriending pairs engaged in peer supw)rt via telephone and WhatsApp conversations)
The Warwick Edinburgh Mental Wellbeing sca￿ (WEMWBSI was used as a measure of mental wellbeing.
There was an increase in wellbeing between first contact and final intervention in line with our target KPIS. The
men's involvement in the activities provided can thus be said to have a positive impact on mental wellbeing,
whether by entering a 'flow' stste while creating," improvements in feelings of seff-mastery after learning a new
technique or skill,. or SiTnply through the process of being In regulaT wntaGt wth other aduts.

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
This case study demonstrates this effect in action..
°At first I was a bit sceptittal about doing the arts activibes - I had to get used to it - then I started to go more
regularly - at first I found it hard to get my head around what we We￿ doing, but then after a while, once I
concentrated on it, some of Ihe art things, I started to find them therapeutic. Like, Af I go to the session a bit
hung up. or angry 8boul something- then I go lo Br￿918. get stUGk Into the art, and I lose the 8ng8r, I get into
the art, and afterwards, I feel so much better." Xav￿r. 62. (Flease note that nan7es have been changed
throughout for reasons of confAdentialty.)
Car8rs Informatlon and Advlcè Ser¥lc•
Over the year the Carers Advice and Infomation Service, funded by City Bridge Trust and the London Borough
of Hackney, took $79 referrals for advi￿ suppcxt and provided 459 hours of 1..1 advi￿ and information to 408
unpaid carèrs and thè people thèy caré for. Parént Caièrs lthosÈ caring for a child wth a disability or life
limiting condition) made up 132 01 Ihese and the remaining 276 were carers of adLJtis. In addition to this we
provided 514 hours of ad hoc telep￿ne advice through our Wednesday advice line.
Advi¢e $essic￿$ were delivere(I by our Iwo adwsers vtho speak a range of communty languages IDut¢h,
Somali. Bengali. Urdu. Hindil and were held in person at the Ha¢kney Service Centre on Mondays and Fridays
throughout the year and remotely Z(K)m or teleph¢Jne.
Carers were supported with a range of issues which we have ordered according to their prevalence..
Welfare Beneffts 40%, Help to access a grant 14%, SupFK>rt v￿th goods and services (usually negotiating with
utility companies) 13 /., Housing 8.1., Personal (Usually mental ill health) 8Y., Help from Social Services 7'A,
Help with Blue Badge and Freedom pass 3%. Accessing community groups 3°A. Family Matters 2°k, Education
°Th8 hglp that I rp¢eived was most helpful. P￿rn￿& was also very understanding of my siluation and AS a very
dedicated n7ember of the leam from Carers advice team on many matters is also a very good listening ear. I
am very impressed with the quality of work she does. Thank you". S, Carer
°Hudd8 was so helpful. Also very Gaiing andprofgsswl. It fettlike I was talking lo a friend.. P, c￿￿[
Counselling. Coaching and Emotional Support
Based on Zoom and telephone, this service is open to all carers in Hackney and the Cty. The serwce was
funded through a combination of donations, charges to carers using the service lon a sliding scale) and
through a grant from London Community ResrK)nse offering Human Givens therapy and integrative counselling
plus access lo life coaching, this year we received 46 referrals. 28 of these went on to have 12-24 counselling
sessions each. 8 decided that the listening ear service WOU￿ suit them betier and 10 carers remain on the
waiting list to see a counsellor.
Our volunteer counsellors supported Carets through drfficult lrfe experien¢es such as the loss of a loved one,
¢J)ming to lerTllS With a diagnosis. managing challenging behaviour land Iheir response to this). relab"onship
difficulties. depression, anxiety and trauma. Counselling has enabled carers lo make positive changes and to
look after their own emotional heahh.

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
Our 'Listening Ear. sessions have been especialty impK>rtant during the pandemic and beyond. They provide an
opportunity for carers to offload to a trained person about the stresses and strains they are experiencing over
the le￿Phone or on Zoom, at a b.me that suts them. Over the year CHCC conducted 184 listening ear sessions
with 58 carers. These sessions include impromptu calls from carers in crisis, scheduled telephone
appointments and zoom apFK)intmenis.
"l am very Ihankful of the fantastic Lislening Ear seThice I received for 4 months, at a time where I was going
through tremendous Ghallenges. Iijy Ghild refijsed lo go lo 5Gh(￿ arnl was going through 8 lot of anxiety. The
weekly call that Joanna gave me prowded me with lime and space lo breath and speak about my concems in a
safe environment Whe￿ I could speak out my Ihoughts with no worries, Joanna's listening lifted me up 2nd she
made gentle suggestion￿questIOnS that helped me to think about thirtgs l could change gently.. C, Parent
Carer
Coaching
Over the year. through our partnership vAth CIC Coaching for Unpaid Carers we delivered 7 coaching
workshops to 46 carers. Topics were." Beating Procrasts"nab"on, Managing your time, Communicating with
difficult people, Changing your lrfe story, How to set up and towards your lrfe goals Iran t￿￿) , Plawng to
your strengths.
"I've used more than one service from lCHCC] and the help has been invaluable. They have consistently
provided uplifting, effective and supportAve sery1￿s that helped improve my mental, physiGal and emotional
well-being. Couldny have survived these past few years in a p)sitive self<onfident way without their many
programs."
Digltal Incluslon
This project funded by Ha¢kney Giving was aimed at those WIK) had Ititle or no digital knowledge. We
delivered individual support sessK)n5 to those unable to leave the home and a digital drop-in session once a
week al Mildmay Community Centre in Newngton Green. Through these sessions we assisted carers lo gel
online for the first time, set up e-mail addresses and undersland how to stay safe online.
We supported those wlhout digital tethnology to apptyforfvnding for a laptop. smartphone or lablel from the
Carers Trust.
There were 145 carers of adulis, 27 Parent Carers and 3 Young Adult Carers referred inlo the setvice over the
year.
"DAgilal InGIusion is 8 bwger font than the other trtles such as Coachirlg and Parent Carer Support. This support
is valued and much needed-.
Parènt Carèr Support
Funded by Mercers Charitable Trust this hyo-year project offers support to Ihose caring for a child with
additional needs. This could be a disabilrty or a k)ng-tem) illness or health condition. Carers are offered advice
and information, support to nawgate health and soual Gore systems. emotional support sessions, grant
appliG8ts"on5 for Items that VAII help the Ghild or Garer and a m¢)nthty peer support and information group.
Over the year our project coordinator wod(ed wth 92 Parent Ca￿rS, of these 78 were new to the service. We
assisted them wth a range of issues such as apptying for Petsonal Independen¢e Payment IPIPI or Disability
Living Allowan¢8 IDLAI lor their child. grant applicab.ons to the Family Fund and Carers Trust. housing issues,
accessing Education and Heamh Care plans (EHCP) and (xjunselling. listening ear sessi¢)ns and workshops.

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
We ran 9 Parent Carer support and information groups vthh topics ranging from Mindfulness to Direct
Payments to Living wlh Autism from a personal perspective. Each group attracted an average of 7 carers
We applied for grants for 15 parent ¢arer5 for essential rtems 5u¢* as laptops for the ¢8￿r or their childrtrn,
washing machines. ovens. microwaves and sensory I0￿_ Wl were successful and carers were awarded
between £150-£300 for the items they required.
We referred 2 Parent Carers to the Focxlbank and 2 for emergency fuel vouchers.
2 Parent Carers were supw)rted lo challenge welfare benefft ayrard decisions at Tier 1 tribunals.
Over the year we established 34 carer suppcmt plans ￿1¢h identified ¢arer needs at the stsrt of us working with
thèm and thè support wé would pro￿dè to them.
83 indwidual needs were idenbfied in the areas of-
Advice and information, advocacy support, help housing issues, applying for grants and welfare benefits,
the need for counselling or peer supwrt. 8SsistsnGe wlh gaining EduG8b"on and Heamh Care plans IEHCPI for
their child and concerns about well-being {safeguarding}.
Followng our intervenkn'ons..
29 carers185°Al had all their needs met.
S ear&rs115Vol had ￿tween 50%-75% of Id•ntifi•d n••ds m•t. Work was still on-going with these carers to
ensure that their remaining needs are fully met through OUT ad￿￿ team.
56 Parent carers who used the seNce in the last year responded lo our request for feedback and reported the
following outcomes-.
98% said they were Happy or Sab"sfied wlh the service they receNwJ.
92.10 said their issue was adequately addresse(I by our team.
92°/o said they felt better equipped to resolve their own issues after support from us.
940/0 said they fe￿ better able lo conb.nue in their carirwJ role after our supw)rt.
-1 found Loffaine to be extren7ely caring and underSt￿d the drfficullies that we are ra￿ng as a family. Shes
very empatheti¢ and does herbest to get me the help that I need."B, Pa￿nt Carer
Young Adult Carers S¢rvl¢e
This service funded by the ca￿r$ Trust's Making Carers Count Pr(yJramme commenced in O¢tob&r 2021. The
service is for unpaid carers aged 16 to 25yTS old.
The Setv1￿ is delivered through 1=1 suppcxi sessions (online in community locations), through a vibrant
WhatsApp group and in weekly group sessions at FO￿St Rd Youth Hub in Hackney.
Over the year 40 young adult carers were invow in the service. Carers reported being glad to be offered a
new service, regardless of whether they had taken part in any acbwties or received direct SUPFK)rt.

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
Professional identification and awareness sessions went well, wtth over double what we anticipated. This was
largely due to the online nature of sessions which are easier to aThange and deliver than in person. The
experience of the incoming Project Co-ordinator also meant that he was able to identfy key agencies and
individuals in a short space of b.me and deliver sessions wthout mu¢h ￿paration due to a high level of pre-
existing kno￿edge about young aduA carers and the issues they face.
We were able to identrfy a large cohort of YACS through our prtrexisting database of carers, enabling us to get
off to a strong siart.
The enthusiasm and experien￿ of the YAC Support Worker meant that a rapport Was built wth YACS from the
(iutset with no time wasted in delivery of 1.1 support.
Thè YAC WhatsApp group proved very sU(￿ès$fUl, feèling intutbve lo the demographic and énabling
participants lo communicate wlh each other and staff. gwe feedbaGk on the semce and provide input on how
they would like the service to develop.
£700 was raised to support Young Aduli Carers through c{￿0p Community Fund.
The Aspirations project for Young Adults CareTS
Earlier in the year we ran a series of Coaching workshops designed specifically for Young Adult Carers through
the Carers Trust Aspirations Fund. The project was delivered online via Zoom workshops, a WhatsApp groLJP
and telephone ¢ommunications_ Theie were no in-person events due to the Covid-19 pandemic.
We delivered 5 online group coaChir￿ webinar workshops attervjed by 11 carers. 6 people received 4 individual
coaching sessions each follovAng this.
It proved beneficial to develop a service specifically offering and engaging wilh young adult carers, a group of
unpaid carers that had not had a tailored offering in Hackney for some time. This resulted in positive individual
impacts on the YACS who got involved Iwith free coaching and indivKJual devek)pment grants of £300 to help
them achieve their goals).
A lot of lèamings wÉre takén from this "pilot projè¢t" and used to apply for largèr grant from Carèrs Trust.
CHCC applied and SUC￿ssfUllY recewed this grant to be able to develop the service futher and run It for three
years. We also established a relationship wth Young Hackney, who support young carers, so they can be
referred into the CHCC service On￿ they leave their service at the age of 18.
Onllne groups and Infomiation $esslon$
Over the year we ran 7 online infom)ation workshops attended by 59 ca￿r$. Topics were Mentsl Health First
Aid, Fire Safety, Lasting Power of Attomey and wrtbng a Will, Earfy Stages of Dementia, a Death Café, stawng
safe online and advice on saving energy at home.
Our monthly online coffee momings continued with 41 carers atterKling over the year.
"I really like the Goffee nK)mings. other Ca￿r8 who have experience and share their knowledge.
It has made me realise l am not alone. When we had a speaker about short b￿aks. I did not think that I could
gel this for my son but I was enGouraged to appty and now have some extr8 support."A, P8rent Carer

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
"Garerfs coffee moming gives us a Chan￿ lo l(K)k up from our usual tasks and share news, skills, giving lips
and the ad-hoc things that arise. Most importantly. we dony need to explain our C1￿￿mSEances,. we contribute
what W8 fjaft or lffSt8n withffn th8 g8ntlg trust of lh8 gmup. The sesslons ar8 ohaired, so W8 hope that no one
person will hog the session. There is no one way to be, we are invited lo be our natural selves. Today, we
talked about some loc21 gardens and the vNews from nea￿Y roof gardens. Some revelations took us lo Jersey
and Doneg81. New places to up and feed our dreams. In real tAme today, we saw how one familys Gelling
had fallen in, how another was kni￿n9 a complex pattem of green squares towards a wam7 blanket. Within
what seems humdnjm, we can show concem or admiration." H, Aduft Carer.
Covld Communications
This project allowed us to provide accurate U￿tr￿alE Covid-19 infomiab.on tailored to unpaid carers in the
midst of the p8ndemic when a lot of conflictirwJ informabon and fake news were corning from other sources.
Consistent updates about Covid-19 were being sent weekly in the e-newsletter, ak)ng with daily posts on soaal
media channels. This helped to embed awareness into people's daily lives. Up-ti>date information was
compiled lor siaff for reference, so they could check in wth carers in regards to their vaccination status and
general wellbeing while tsking Calls on other mattws.
The project was delivered primari￿ via online communThlM)ns and infomiation sessions during groups.
The number of ¢arers reached via dire¢t ¢ommuni(ation was 128.
Achievements and pefftirniance
It has been a challenging year once again for the ca￿rS Centre but much more so for our benefiaarEs. Our
well*stablished position as a provider of advicè, infomiation and wèllbeing services has proved to be
invaluable to the unpaid carers we have supported over the year.
We continue to see an increase in demand for our counselling and lislening ear service and this has increased
the length of time that carers can expect to wait befo￿ receiving direct support. We are working hard to
address this through fundraising to expand the team of volunteers. We are very lucky to have such a dedicated
and professional team of volUnt￿rs, without whom we (xjuld offer the range of services that we do.
Our infomiation and advice service is also in demand as the rise in energy and food costs is being felt by
vulnerable households. CHCC is working hard to ensure we have some provision for crisis support internally
and that we have clèar pathways to direct carèrs to organisab.ons also offering crisis support.
CHCC is Confident rt ¢8n continue offering the servi¢es that ¢8￿r$ need for the next year and beyond.
Feedback in numbers
950/¢ of ¢arets surveyed were ether happy or satisfie¢J with the seN¢e they re¢eNed. 50/0 didn t ¢ommenl
88°A of carers felt their issues were adequately addressed by CHCC. 7°A did not comment. 3% said they didn t
know and 2°/0 said it was not.
75% of carers said they fett better able lo resolve their issue after using our service. 13°k Sa￿ they didn't know,
4% did not comment and 2% said ihey did not.

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
67Yo of carers said they fell better able to continue canng as a result of using our services, 24% said they didn t
know, 8 lo did not comment and 1°k said they did not.
Chair's Report
This has been a year in which we have continued to provide ServI￿S for the unpaid carers of Hackney. You can
read more aboLJt the help we are able to PTovide elsewhe￿ in this report. As we emerge from the pandemic we
are gradually ￿-Introdu￿ng face to face session5 for carer5. but continue to offer a lot of support via phone and
video conferencing services suth as ZCKJM.
FLJndraising has proved more chaI￿nging over the last tsyelve months. However, due to prudent management
by our COO, Joanna Brunt, a striGt control of ￿$ts. and a huge effort orh the part of Jo and others in applyng
for funding. the charity has m8naged lo maintsin rts financial position. Wl who work for the Carers Centre are to
be congratulated on this achievement, which puts us on a g(￿ footing for providing services next year.
CHCC would like to thank the followng funders for their 5UPPOrt=_
The London 8orough of Hackney
Cty Bridge Trust
The Mercers Charitab￿ Foundation
H8¢kney Giving
Kings Park Moving Together
Public Health England
Carers Trust
London Catalyst
West Hackney Parochial Charity
Hackney Parochial Charity
London Community Response
Financial Review
As noted in the Financial Review of the Previous years the COVID 19 Pandemic signtficantty increased the
needs of our beneficiaries. The Charity was in a strong position to respond to the increased needs and altered
ways of working the Pandemic broughl about. We were ihe first Charity in East London to provide web-based
services and group meetings to our seNice users. The resulis of the year's operations are set out in the
Financial Staternents. Total incoming rèsourcès amounted to £225.43812021.. £275.5691 and total résour¢es
expended amounted lo £226.69312021- £219.1611. resulb.ng in a retum lo a small defiut of £1,255 for the year
12021= surplus £56,408). This deficit is due to the expenditure of Reslricled Funds held al the end of the
previous year to finance ongoing projects. During the year the Restricted Funds held fell by £9,690 frorn
£49,331 to £39,641. In contrasl, as noted bek)w, the amount of Unrestricted Funds rose during the year.

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
Reserves poll¢y
The Charity sets 8side funds, 8s unrestricted reserves, to meet future anticipated or contingent expenditure, in
particular lo.. cover stsffing costs such as sickness or redundancy. to develop new activities and lo ensure the
continuity of services through difficult financial periojs. The Board of Tnjstees decided the desired level of the
'Yree" reserves should be betsyeen 3- and ffrmonths recurrent expenditure
at the time this amounted to
£100,000 - £160,000, Recurrent expenditure is currenuy at a reduced level applying the same approach would
requirè r8sèrves between £56,000 and £100,000. The Board considered it prudent to maintain the reservès at
a higher level.
At the end of the financial year the free reserves stood at £156.619 12021.. £148,184). This will enable the
charity to maintain activity and devekjp new se￿￿eS through the Cost of Living Crisis which wll have a
significant impact on our beneficiaries.
The existence of these reserves has enabled the Trustees to accept financial risk. and to continue services
through very uncertain limes. This has faulitaled the uninlerrupted delivery of essential, valuable activities and
development of new services for our benefiaaries.
Risk
The most significant risk faced by the Charty. as wrth many other small ch8riti85. is maintsining sufFicient
funding to provide for the n￿dS of its service users. This is particularfy apparent in a period where Carers, our
beneficiaries, have been particularly badly affecled by measures to combat the spread of COVID19 virus.
The incr8asing usa of wei>based lechnoknw to sèNe thè needs of our ￿nefi￿aries through the Pandèmic and
the peri(MJs of isolation and Iwk-dovm rt has increased the risks of cyber-attack and the need for electronic dats
security. The Trustees believe that reasonable data security measures are in plac? they continue to look into
further steps to enhance proteclions.
Going concern
The Trustees believe that the currenl level of reserves ￿11 enable Ihe currenl level of activity to be sustained for
more than 24 months while we ￿fttinue to develop new services and identify new partners. In consequence the
Trustees believe that the Charity wll be able to continue as a going (x>rhcern into 2024 and beyond.
Plan5 for future
The charity provides many services to benefic4aries as described in this report. However, the Trustees are of
the view that, valuable as they are, these services on their own a￿ insufficient to sustain the charity in a
financially sound state for the long tem. To this end the Charity won a bid for funding from the Carers Trust, for
a nèw 32 month project commencing in October 2021 wh￿h will providè a total incomè of £149,935. Thè
Trustees are therefore determined to build new serviGe5 for our beneficiaries at a time when they face new and
increased hardship as a resur( of the COVID 19 Pandemic and to find new partners to provide the economies of
scale necessary to sustain and devek)p these services into the future.
10

CITY & HACKNEY CARERS CENTRE
BOARD OF TRUSTEES, REPORT
For the year ended 31 March 2022
BÈnÈflclarle$ of our setvlc¢$
Beneficiaries of our services are unpaid CArers aged 16 and over living in the Borough of Hackney 8nd the City
of London. We also indirectly support the people OUT carers care for through our various services.
Structure. governance and management
Governlng Documents
The Trustees review the Articles of Asswation and Mem￿and￿m of Association in line with Charity
Commission guidelines.
Statement of responsibilities of the trustee5
The trustees Iwho are also director5 of Cty and Hackney Carers Centre for the purposes of company lawl are
responsible for preparing the trustees. annual report and the financial statements in accordance with applicable
law and United Kingdom Accounting Standards {United KiThJdom Generally Accepted Accounb'ng Practi￿1.
Company and charity law ￿qUI￿$ the trustees to p￿pare financial stslements for each financial year, which
give a true and fair view of the state of affairs of the charitable company and of the incoming resources and
application of resources, including the income and expenditure, of the charitable company for that period. In
preparing these finanaal statements, Ihe trustees are required to..
sele¢t suitsble a¢¢ounting p(Ai¢ies and then appty them ¢onsi5tently
make judgments and estimates that a￿ ￿aS0nats￿ and prudent
prepare the financial statements on the going conwn basis unless tt is inappropriate to presume that the
charity will continue in operation
The trustees ar8 rèsponsiblè for k8èping prwr accounting records that disck)sè with rèasonable accuracy at
ny time the finanryal position of the Gharitsble wmpany and enable them to ensure that the finanryal
slalemenls comply w(th the Companies Act 2006. They are also responsible for safeguarding the assets of the
charitsble company and hen￿ for taking reasonable steps for Ihe prevention and detection of fraud and other
irregularities.
The trustees. annual rerx)rt which includes the strategic report has been approved by the trustees on 15
November 2022 and signed on their behalf by
ANGELINA DALTr', Chair

CITY & HACKNEY CARERS CENTRE
istered com
an
no. 03044523
INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF
CITY & HACKNEY CARERS CENTRE FOR THE YEAR ENDED 31 MARCH 2022
I report lo the charity trustees on my examinatK)n of the firianryal ststements of City & Hackney Carers
Centre for the year ended 31 March 2022.
Responsibilities and basis of report
As the Irustees of the City & Hackney Carers Centre (and akn its direclors for the purposes of company
lawl you are responsible lor the preparalion of the accounts in accordance wlh the requirements of the
Companies Act 20061.the 2006 Act'l. You are satisfied that th& accounts ol thè Company are not required
by charity or ¢omp¥ny law to be audited and have d)osen instead to have an independent examination.
Having satisfied Myse￿ that the accounts of the City & Hackney ca￿rS Centre are not required to be
audited under Part 16 of the 2006 Act and arè eligible for indepèndent Èxamination, I report in rèspect of my
examination of the accounts Garried out under section 145 of the Charities Act 2011 1.the 2011 Acl'l. In
Car￿ng out my examination I have followed the Direclions given by the Charity Commission under section
14515llbl of the 2011 Act.
Independent examinerfs statement
I can confirm that l am qualified to undertake the examination because l am a registered member of the
ICAEW which is one of the listed bodies.
I have completed my ex8mination. I confirm that no matters h8ve come to my attention in connection wrth
the examination giwng rne cause to believe thal in any material respecl-
accounting records were not kepl as required by section 386 of the 2006 Acl-, or
the accounts do not accord wlh those records: or
the accounts do not comply with Ihe accounting wuirements of section 396 of the 2006 Act other
than any requirement that the accounts give a 'true and fair view which is not a matter considered as
part of an independent examination", or
the a¢Gounts have not been prepared in a¢¢ordan(* wth the Chatibes SORP IFRS 1021.
I have no concerns and have come across no other maiters in o)nnection with the examination to which
attention should be drawn in this ￿port in order to enable a proper understanding of the accounts to be
reached.
Ri¢hard Billinghursl FCA
Knox Cropper LLP
Chartered Accountants
65 Leadenhall Street, London, EC3A 2AD
Date..
3011112022
12

CITY & HACKNEY CARERS CENTRE
STATEMENT OF FINANCIAL ACTIVITIES
Ilncorporating the Income and Expenditure Account)
For th• yèar èndéd 31 March 2022
Unrestricted
Funds
2022
Reslrictèd
Funds
2022
Total
Funds
2022
Total
Funds
2021
INCOME AND ENDOWMENTS FROM:
Donations and legacies
Charitable activities
TOTAL
26,894
21,543
48.437
26,894
198.544
225.438
12,231
263.338
177,001
177,001
2T5,569
EXPENDITURE ON:
Charitable aclivities
39,666
39,
1B7,027
187.027
226.693
226.693
279. 161
279. 161
TOTAL EXPENDrruRE
Net incomelllexpenditurel before
gains and losses on investments
Net income
8,TT1
8,TT1
110,0261
110,0261
336
{1,255)
{1,255)
56.408
56,408
Transfer between funds
13
1336)
Net outgoing resources before other
re¢ognised gains and losses
NET MOVEMENT IN FUNDS
19,6901
19,6901
11.255)
{1.255)
56,408
56,408
TOTAL FUNDS AT 1 APRIL 2021
148,184
49,331
197,515
141, 107
TOTAL FUNDS AT 31 MARCH 2022
156.619 £
39,641 £ 196.260 £ 197,515
13

CITY & HACKNEY CARERS CENTRE
Company limited by guar8ntee (registered ¢ompany no_ 03044523)
BALANCE SHEET
As at 31 March 2022
Nots$
2022
2021
FIXED ASSETS
Tangib￿ assets
10
CURRENT ASSETS
Debtors
Cash at bank and in hand
10,430
203,201
213.631
6.118
210,699
216,817
CREDITORS.. amounts falling due
within ané y•ar
NET CURRENT ASSETS
TOTAL ASs￿s LESS CURRENT
LIABIL ￿lEs
12
117,3711
(19,302)
196,260
197.515
196,260
197,515
NET ASSETS
196,260
t97,515
FUNDS
Unrestricted funds=
General fund
Réstricted funds
13
13
156,619
39,641
196,260
f 48, t84
49,331
197,515
The financial statements have been prepared in accordan￿ with the speual provisions in Part 15 of the
Companies Act 2006 relating to small companies and the Finanaal Reporting Standard 102.
The charitable company is entr(led to exemplion from audr( under Section 477 of the Companies Act 2006 for
the year ended 31 March 2022. The members have not required the Charitab￿ company to obtain an audit of
its finanaal statements for the year ended 31 March 2022 in accordan￿ with Section 476 of the Companies
Act 2006.
The trustees aCknO￿edge their responsibilities for ensuring that the charitable company keeps accounting
records that comply with Sections 386 and 387 of the Companies Act 2006 and preparing financial statements
which give a true and fair view of the state of affair5 of the charitable company as at the end of each financial
year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394
and 395 and which otherwise compty wilh Ihe requirements of the Companies Act 2006 relating to financial
siatemenis, so far as applicab￿ to the charilable company.
The finanaal siatemenis were approved, and authorised for issue, by the Board of Truslees and signed on 15
November 2022 their behalf by.-
ANGELINA DALY, Chair
MALCOLM AICKIN, Treasurer
14

CITY & HACKNEY CARERS CENTRE
CASH FLOW STATEMENT
For the year ended 31 March 2022
2022
2021
Cash flows from operating activities
Net incomellexpenditurel for the financial year
Adjustments for".
{Increaseydecrease in debtors
Increaselldecreasel in creditors
{1.2551
56,408
{4.3121
11,9311
17.4981
13,1351
8,527
61,800
Net increaselldecrease) in cash and cash equivalents
17.498)
61,800
Cash and cash equwalents al 1 Aw"12021
210.699
148,899
Cash and cash equivalents at 31 March 2022
203.201
£ 210,699
Components of cash and cash equivalents
Cash at bank and in hand
203.201
210,699
15

CITY & HACKNEY CARERS CEp¥fRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
ACCOUPrnNG POLICIES
8asis of preparation of finan¢ialstatements
The finanaal statements of the charity. which is a pubk benefrt enw under FRS102, have been
prepared undef the historical ￿$t convention. They have been prepa￿ in acwrdance with
applicable United Kingdom accounting standards. the reouirements of the Statement of
Recommended Practice 'Accounting and Rew1ing by Charities, ISORP 20151. in accordan￿ with
the Financial Resy)rting Standard applicable in the UK IFRS 1021 and the Charities Act 2011. The
presentational currency of the financial statements is Pound SlertiThJ 1£).
Company status
City & Had(ney Carers Centre is a company limiled by guarantee. In the event of the Charity bwng
wound up. the liability in respect of the guaontee is limited lo £1 per mernbw of the Charity.
Going concern
The trustees have prepared cash flows an(J budgets for Ihe next tWe￿e months and consider that the
company is able to iealise its assets and discharge its liakn"lities in the nom)al ctsutse ol business. The
trustees have an expectation that the (x)mpany has adequate resources to contiriue in operational
existence for the foreseeabk future. For these reasons, they continue to adopt the going concem
bas15 of accounting in preparing the annual financial slaternentS.
Fundaccounting
General funds are unrestricted funds which are avaikble for use at the discretion of the Trustees in
furtherants of the general objects of the Charty and which have not been designated for other
purposès.
R8Strict8d funds are fund5 whith are to b8 us8d in a(xx)rdance wtth specth restrictions imtx)$8d by
donor5 which have been raised by the Charity for parbcuL3r purposes. The ￿st of administering such
funds are charged against the 5pectfic fund. The aim and use of each restricted fund is set out in the
notes lo the financial statements. Statutory grants which are given as (x)ntribLJtions towards the
Charit15 core services are treated as unre51ricted.
Income
All income is re¢ryJnised in the Ststement of Financial Activities 0￿e the charity has entiuernent to
the funds. it is probable that the income will be r￿1Ved and the amounl can be measured reliably.
Expenditure
Liabilities are recognised as expen<Jrture as soon as theie is a legal or constructive obligats.on
commith.ng the charity to that expenditure, it is probab￿ that è transfer of economic benefits will be
required in setuernent and the amount of the otA ￿ation Gqn be tneasured reliabty. Expenditure is
accounted for on an accruals ba515 and has been da5sified urKler headings that aggregale all c05t
reL4ted to the category. Where costs cannot be directty attributed to particular heading5 they have
been allocated to actwities on a basis consistent wtth Ihe use of resources.
Tanglble flxed assets and depreclatlon
All assets costing rn0￿ than £1.000 a￿ capilalised.
Tangible fixed assets are stated al cost less deprecial*)n. Depreciatiw is promded at rates calcuL8ted
to write off the cost of fixed assets. less their estimated restiyual value, over their expected useful
lives on the folbwing bases..
Fixture and Equipmenl
Office equipment
4 Years
4 Years
16

CITY & HACKNEY CARERS CEp¥fRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
Cash •t bank and in hand
Cash at bank and cash in hand indudes cash and short term highty liquid investrnents with a short
malurity of th￿e months or less from the date of acquisitiw or openiro of the deposit or similar
ac¢ounl.
Short.tem? debtors and ¢reditors
Debtors are re(x)gnised when the chartty is legalty entitled to the in(￿)rne after any perft)rmance
conditions have been rnet. the account Gqn be measured reliably arKI it is probab￿ that the income
will be received. Creditors are recognised when the charity has 8 preseflt leg81 or constructiv8
obligation resutting from a past event to make P8yTnent to a third paty. it is probab￿ that settlement
will be required and the amwnt due to setme the obligation can be measur•1 or estimated reliably.
Flnanclal Instruments
The charity only has financial assets and financial liabilities of a kind that qualfy as basic financial
instrLJrnents. Basic financial instnjments are initially re￿nised at transaction value and subsequently
measured at their setuernent value which are sutwqu8nlty measured at arnorbsed ¢x)st Ljsing thg
effective interest method.
Penslons
The company operates a stakehokler pensKJn ￿heMe. If emrAoyees thwse to join. the ¢ompany
rontributes 3.kn of gross salary. Alternative￿. the company contributes 5% of gross salary to an
ernpbyee's personal pension fund. The pension tharge represents the amounts payable by the
cnmpany to the funds in respect of the year.
2. DONATIONS AND LEGACIES
Unr•stricted R•strict•d
Funds
Funds
2022
2022
Total
Funds
2022
Total
Funds
2Q21
Donations
(Xher incom8
2S,092
1.802
25,092
1.802
1,023
11,208
26,894 £
Nll £
26,894 £ 12.231
17

CITY & HACKNEY CARERS CEp¥fRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
3. INCOME FROM CHARITABLE ACTMTIES
Unrestrlcted Restrlcted
Funds
Funds
2022
2022
Total
Funds
2022
Total
Funtls
2021
Ca￿r'S SUPFOrt servi￿$
Advice
130,711
134.166
64.378
240,257
23,087
18,088
21.543 £ 177.001 £ 198.544 £ 263.338
Anatysis of funding
Unrestrlcted Restrlcted
Funds
Funds
2022
2022
Total
Funds
2022
Total
Funds
2021
Carerfs support services
Carers Tru5t- Aspr8tion Fund
BrocaL8- Public Health Fund
London Borough Hackn8y
Connect Hackneyl Hackney Council for
Voluntary services
East London NHS Foundation Trust
Mercers Charitable Foundation
The National Cotnmunity Fund
Carers Tryst- Making ca￿r$ Count
Hackney Giving
London Catalyst
The London Community Foundation
Counselling income
THCC Tier 1 and Upper Tribunal
West Hackney Parochial Charity
Kings Park Moving Together
4.825
33.451
4.825
33.451
144
69,967
74,051
21.200
56,437
44,413
31.670
38.840
31.670
38.840
3,000
23,354
3,255
20,000
20,000
1.605
1.850
1.605
1,850
4,424
1.925
130,711
1.925
134,166
240.251
Advice
City Bridge Trust
Citizens Advice East End
Hackney Parochpl Charithes
18.088
18,088
18,088
4.999
23.Q87
1&088
46,290
64.378
21,543 £ 177,001 £ 19B,544 £ 263,338
18

CITY & HACKNEY CARERS CEp¥fRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
4. RESOURCES EXPENDED
Direct Other direct
staff costs
Support
Total 2022 Total 2021
Cost of charitable activities
Car8rs's support s8rwces
Advice
111.408
52,869
Tots12022£ 164.277 £
Tota12021 £ 129.021 £
57,374
2,126
59,51JO £
83.645 £
2,763
171.545
153
55,148
2,916 £ 226,693
6.495
210.522
8,639
£ 219. 161
Resources expended include-
2022
2027
Independent Exarninerfs fee
1.440
Details ol staff costs are given in Note 6.
Details of Supp(wt costs Is given in Notes 5.
5. SUPPORT COSTS
Total
2022
Tot81
2021
Office and suppty costs
Governance costs
Premises costs
Independent Exarninerfs fee
732
13
81
2,090
2.916 £
596
4,459
1,440
6,495
6. STAFF NUMBERS AND COSTS
2022
2021
Wages and Salaries
Soci81 security (x)sts
Pension costs
RedLJndancy (x)sts
151,152
6.983
6.142
116, 141
6.019
5, 798
1.057
£ 164.277 £ 729,021
The average monthly nurnber of em￿oYeeS during the yearwas 8 staff.12021- 5 slairi
No employee ￿￿1Ve￿ remuneratyon of more than £60.0(X). (2021 - Nonej
The key management personnel of the charitable company are those persons having authority and
responsibility for pLqnning. directing and controlling the activib'es of the charitable company. directly or
indirectly, including any trustee of the charitsNe wmpany. In addtbon to the trustees of City and
Hackney Carers Centre, key managernent personnel includes the Chief Operations Officer. Total
ernpk)yee benefits induding ernployer pensK)n contributions paid to key management P8rsonnel in
the p8ri0d amounted to £33,15712021- £35,101).
19

CITY & HACKNEY CARERS CEp¥fRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
7. TRUSTEES REMUNERATION AND BENEFITS
During the year, no members of the Board ol Tnjstees receiv&1 any remunera1￿12O2l £NILI.
No mernbers of the Board of Trustees received reimbursement of expenses12021- £NILI.
8. Taxatlon
City & Hackney Carer5 Centre is a registered chartty and is potentially exernpt from taxation in
respect of incorne and capital gains receNed within the categories covered by Part 11 of the
Corporation Tax Act 2010 or Section 256 of the Taxation of chargeab￿ Gains Act 1992 to the extent
that such incorn8 or gains are applied to ch8rttabl8 purpo58S.
9. INTANGIBLE FIXED ASSETS
softwa￿..
Cost
At 1 April 2021
At 31 March 2022
9.880
9.880
Amortisation
Al 1 April 2021
Al 31 March 2022
9.880
9.880
Net b¢)ok value
Al 31 March 2022
Nll
Goodwill is being wntten off in equal annual instalments over its estimaled economic life of 5 years.
20

CITY & HACKNEY CARERS CEp¥fRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
10. TANGIBLE FIXED ASSETS
Flxture and
Equlpment
Cost
At 1 April 2021 and 31 March 2022
8,574
Dapr•¢iation
At 1 April 2021 arrfj 31 March 2022
At 31 March 2022
B,574
B,574
Net b¢)ok value
At 31 March 2022
Nll
Al 31 March 2021
Nil
11. DEBTORS
2022
2021
Due within one year
Trade debtors
Prepayments
9.288
4,995
1. 123
6.118
10,430 £
12. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2022
2021
Trade creditors
Social securtLy arml other taxes
Other cthitors
AccruaLs
9,308
3.493
721
11,645
3,663
764
3,230
17,371 £ 19,302
21

CITY & HACKNEY CARERS CEp¥fRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
13. STATEMENTOF FUNDS
Transfers and
Brought
Incorning Resources investsnent
Forntard Resources Expendedialnslllossesl
Carried
FO￿ar(l
RESTRICTED FUNDS
Carer's suptK)rt services
Mercers Charitable Foundation
City Bridge Trust
28,131
21.200
1311,711
1127,3431
121.5361
138.1481
1187.0271
31,499
336
46.290
177.001
8.142
39.641
49.331
336
SUMMARY OF FUNDS
General Funds
Restricted Funds
148,184
48,437
139,6661
49.331
177,001
11B7,0271
£ 197,$15 £ 225,438 £ 1226,6931 £
13361
1S6.619
336
39,641
Nll £ 196.260
COMPARA TIVE STA TEMENT OFFUNDS
RESTRICTED FUNDS
Carerfs support services
Mercers Ch8nt8bl8 Found8bon
11160
189,243
(173,272)
21,200
21,200
(2t,200)
£ 33.360 £ 210.443 £ (1¥472) £
28.131
21,200
Nil £ 49.331
SUMAIARYOF FUNDS
Gener81 Funtls
R8Stricted Funds
107.747
65.126
(24.689)
33.360
210.443
{194.472)
£ 141.107 £ 275.569 £ (219.161) £
q48.184
49.331
Nil £ 197.5q5
14. ANALYSIS OF NET ASSETS BETWEEN FUNDS
Unrestricted Restricted
Funds
Funds
Total
Funds
Net ￿l￿nt aS5et5
156.619
39.641
196.260
£ 156,619 £ 39,641 £ 196,260
Comparative anatysis of net assets
£ 148.184 £
49.331 £ 797.515
15. RELATED PARTrES
Ther8 Were no other related party tr3nsacbon5 in the year.
22

CITY & HACKNEY CARERS CENTRE
NOTES TO THE FINANCIAL STATEMENTS
For the year ended 31 March 2022
16 COMPARATIVE STATEMENT OF FINANCIAL AcT￿￿lEs
Unreslricted
Funds
2021
RestliGted
Funds
2021
Total
Funds
2021
INCOME AND ENDOWMENTS FROM:
Donations and legaaes
Charitable aciivities
11,231
53,895
65, 126
1,000
209,443
210,443
12,231
263,338
275,569
TOTAL
EXPENDITURE ON..
Charitsble a¢tivib"es
24,689
194,472
219, 161
Net expendf(ure
40,437
15,9T1
56,408
NET MOVEMENT IN FUNDS
40.437
15,971
56,408
TOTAL FUNDS AT 31 MARCH 2020
107.747
33,360
141, 107
TOTAL FUNDS AT 31 MARCH 2021
748.184 £
49,331 £ 197,515
23