REGISTERED COMPANY NUMBER: 03160526 (England and Wales)
REGISTERED CHARITY NUMBER: 1054505
REPORT OF THE TRusfEES AND
AUDITED FINANCIAL sfATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
FOR
HAMMERSMrrH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
(A COMPANY LIMITED BY GUARANTEE)
Hartley Fowler LLP
statutory Auditors
Chartered Accountants
4th Floor Tuition House
27-37 St George's Road
Wimbledon
London
SW19 4EU

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
CONTENTS OF THE FINANCIAL sfATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Page
Report of the Trustees
Report of the Independent Audlto
9 to 11
Statement ol Flnanclal Artlvltles
12
Statement of Finanaal Position
13
Statement of Cash Flows
14
Notes to the Statement of Cash Flows
15
Notes to the Financial Ststements
16 to 30
Detailed Statement of Financial Artivities
31

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
REPORTOF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
The trust￿5 who are also direttors of the charty for the purposes of the Companies Act 2006, present their report with the
financial ststements of the charity for the year ended 31 March 2024. The trustees have adopted the provisions of Accounting and
Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with
the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019).
OBJEcfIvES AND ACTIVITIES
Objectives and aims
The charity's principal activlty IS the promotion of any charitable purpose for the benefit of the community wrthin the London
Borough of Hammersmith and Fulham and surrounding areas by the advancement of education, the protettion of health and the
relief of povety, sickness and distre5S,
Citizens Advlce (operating name of the National Association of Cltizens Advice Bureaux (NACAB)) is the national organisation, of
which all citizens advice bureaux wlthln the branded network are members. Citizens Advice currently has the following alms
(implemented following the Annual General Meeting and conference In September 2007):
To provide the advice that people need for the problems that they fatr.
To improve the policie5 and prartices which Improve people's lives.
Public benefit
We have referred to the guidance contained in the Charity Commission's general guldance on public benefit when reviewlng our
aims and objettives and in plannlng our future activities.
Our Vlsion
"Advice on Its own 19 not always enough for clients or for us as a seThice. We will develop new ways of helplng
and supportlng our cllents to achleve better, more sustainable outcomes"
Our Aims
At the centre of all of Citizens Advice Hammersmith & Fulham's strategies are its 3 key aims..
l. To achieve Excellence in everything that we do, locally and nationally
2. To embrace Innovation -to deliver an even more effectlve and sustainable service
3. To demonstrate our Impact to show the positive change we make socially, economica11y and to health and well-belng
Our Principles and Values
As a member of the Citizen5 Advlce Setvice, CAHF provides free, independent, confidentlal and Impartlal advlce to everyone on
their rights and responsibilities. It values dlversity, promotes equality and challenges discrimlnatlon.
We are commltted to put equality at the heart of eveychlng that we do, with the overarching aim to improve access, ensure
inclusive service delivery and preserve intensified supwrt for those who need it and promote an inclusive working environment
for our workforce.
Our core values and prlnciples sit at heart of every Strategic decislon to renect our aim to be a strong equality champion through
our roles as advisor, campaigner, employer, employee and partner.

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
ACHIEVEMENT AND PERFORMANCE
Charitable activities
The main areas of charitable activity are the provision of information, advice and educats'on on people'5 rights and responsibilib'es
through face to face appointments, by telephone, email, weLKhat and WhatsApp at the main bureau and at various borough
based Iccations, including
The ddivery of a range of complementary seNices in addition to advi
The recruitment, training and development of volunteer roles,.
Research, campaigning and anti-discrimination work.
Premises
C4HF is located at Avonmore at Avonmore Library and Neighbourhood Centre in West Kensington which is the main hub for its
servi￿. It also operates its servI￿S from a number of locats'ons around the Borough working in partnership with other community
organisations.
In the last year, we were also based in Shepherd's Bush Market for 3 day5 a week. We also started delivering library services at
Askew Road library in partnership with Library Services at London Borough of Hammer5mith & Fulham.
Our call Cent￿ is located at Askew Road Library
We also continue to work in partnership with our various communlty partners such a5 the Food Bank, West London Welcome,
Upper Room and many more.
Services
2023 - 24 was an ex￿ptIonallY busy year for us, wlth the highest levels of demand that we have ever seen for our Servi￿5. Our
clients continue to grapple with the c05t-of-living crisis and rising energy costs and we have helped even more people in crisis. We
have tried to ensure that clients are able to reach us when they need us in a variety of way5, including..
Assisted Self HelplInformation
Clients have access to terminals for assisted self-help a5 a first point of contact for help and information.
Adviceline
Our main point of contact for clients seeklng advlce Is through our Advi￿rine telephone servlce. Advicellne provides an initial
telephone diagnostic interview to determine whether they live, work or study in one of the Adviceline partnership Boroughs and to
Identify the most appropriate next step for the client. We operate Adviceline in partnership wlth other Local Cltizens Advice's in
London (LCAI.
-Appointment Setvlce
Full advice appointments may either be made with a generalist adviser or with an adviser working ursder a SFecific project.
Appointments are Subject to availability and take place Monday to Friday throughout our opening hours.
Email SeNice
Clients are able to contatt CAHF by email via a form on our website that asks them to confirm residence in the borough and
provide initial details about themselves and their problem.
Digital Channels
We have started to expand our digital offer to ensure a greater level of access for our clients through channels such as Webchat
and WhatsApp.
In addition to our CO￿ se￿ICe5, we expanded our sery1￿ offer through a range of complementsry services and projetts that we
embedded in community Settings and outreach locations to increase access to our Servi￿S.

HAMMERSMITH AND FULHAM
crrIzENS ADVICE BUREAUX SERVICE
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Client Issues
In 2023-24, we helped 17,000 clients wrth 75,000 issues. This means that clients are coming to us wrth an average of 5-6
issues per enquiry. The work has become more complex and it takes longer to deal with clients. The top issues that we dealt with
are:
Benefits and Universal Credit
Housing
Charitsble Support and Foodbank Vouchers
Debt
Util￿eS and Communlcations
Projects
CAHF is funded by a varlety of funders to provlde a range of compllmentary projects. In addition to our generalist advice serv1￿,
we delivered a wide range of specialis1 projects induding:
SpecSalSst debt casework
Help through Hardship (focussing on food poverty)
Adviser5 based in food bank5
Energy advice to help cllents overcome fuel pove
Digitsl Skills projects for the digitally excluded
Outreach projects working wlth partner agencies (Midaye, West London Welcome)
Anti-Povety Project working with over 12 partner organlsations:.
West London Welcome
Upper Room
Barons Court Projett
Smart Works
St Andrews Church (Saturday homele55 projett)
Mind
Look Ahead
River House
DAWS / Turning Point
St. Mungo's
He5tia
Alcohol SeNice ICGL)
Urban Partnership Group

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
REPORTOF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
ACHIEVEMENT AND PERFORMANCE
Achievement and Performance
Despite the challenge5 of increased demand and reduced capacity (due to low level of volunteers and recruitment challenges) we
have had another very successful year..
We have generated £1 093,645 in grant funding enabling u5 to increase our service provision to clients.
We have worked in partnership with other London LCAS to form a Pan-London Consortia Citizens Advice London.
Leadership Self-Assessment
As part of our annual audit process we undertake a leadership self assessment that reviews and a￿esseS our performance in 9
areas of leadership. We are audited by Citizens Advice. This Audit passports us to external quality marks a5 well as reviews the
organisation against the 9 categories. The scores are rated from I to 5 with I being poor and 5 being excellent. On satisfactory
completion of the audit, we are awarded our AQS Qualty Mark for which we have to satisfy further requirements.
I, Governance
2. Strategic Business Planning
3, Risk Management
4. Financial Management
5. People Management
6. Operational Performance Management
7. Partnershlp Working
8. Research & Campaigns
9. Equality Leadershlp
CAHF has a150 secured the AQS Quallty Mark for Telephone Advice, Generalist Advi￿, and Generalist advice with casework for
Debt and Welfare Benefits. In addition this year we are also very proud to secure the AQS Quality Mark for housing too.
FINANCIAL REVIEW
Financial position
The results for the year to 315t March 2024, whlch are summarised in the Statement of Financial attlvltles (SOFA), showed an
overall excess of inccKne over expenditure of £77,156 (2023 £85,939). Unrestrirted funds at 31 March 2024 were £584,36112023
£515,329).
Principal fvndlng sources
In common with rn05t Similar Cltlzens Advice offices, a major proportion of the charity's income comes from London Borough of
Hammer5mith and Fulham and the rest from a variety of sour￿5 including grants, servlce level agreernents and contrarts, which
are usually to fund specific project5.
Reserves policy
CAHF holds its reserves under two categories.. restricted and Ltnrestritted.
Restricted re￿rVeS are restricted to the purpose for which the funder provided them, Normally restricted reseNes are carried
forward to cover the cost of the work not yet provided on each project. Amounts have been released to the SOFA due to the
compleb'on of the projetts and as a result of the undercharged overhead recoveries in previous year5. Any overspend has to be
charged to unrestricted funds when the projert ends.
Unrestricted reserves provide the general reserve to enable the charty to survive medlum term perlods of financial difficuty and
exceptional costs and to Continue to provide ongoing support to its clients The Trustee Board has established a policy whereby
the total unrestricted reserve should be at the level of around four months committed expenditure to provide flexibility in
uncertain times, which 15 around £505,168 at 31 Mar 2024. Our actual unrestrlLted reserves at 31 March 2024 are £584,361 and
the Board consider thi5 a sufficient level to manage working capitsl ￿quireMents.

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
FINANCIAL REVIEW
Principal Risks and un￿rtaIntieS
The Trustees have assessed and reviewed the major strategic, busine55 and operational risk5 which the char'ty faces and confirm
that Systems are established to mitigate the charrty'5 exposure to those risk5.
The Trustee Board undertakes a risk assessment each year in collaboration wtth Citizens Advice. DLJring this year the principal
risks and priorities identified are..
Ensuring that we have sufficient capacty in the organisation to meet increased levels of demand
Continued and adequate funding for key contrarts ensuring 5UStainability in line with inflation
Maintaining the high quality service
Staff
SalarSes and staff related costs were approximately 800/0 (2023 87010) of total expenditure.
Volunteers
Our volunteers are working extrernely hard to meet the increased demand, particularly as we are struggllng to recrult more
volunteers. CAHF like many other voluntary sector organisatSons have experienced higher turnover of volunteers.
We recrulted 67 volunteers 46Dh of whom were from Hammersmith and Fulham, 46 volunteers left of, of which 50¥0 went into
full time work and IOQ/o of volunteer leavers went Into full time study.
FUTURE PLANS
Our key priorities for the next 12 months include:
Provlding ac￿55 to our 5ervlces through a range of channels and community access points to meet clients needs.
Ensunng that our service will have improved capacity to meet rnore dernand, through better recruitment, retention and
representation of staff and volunteers.
Suppoffj'ng our workforce and ensuring their well-being whilst they cope with working in extremely challenging tlmes and
dealing with increasingly complex issues.
Ensunng the provision of a resilient and reliable Infrastrutture to 5UPPOrt Service delivery.
Raising our profile to be seen as the partner of choice for all stakeholders (funders, clients, volunteers, partners, etc).
Sharing Intelligence to remove inequallties and improve lives.
Removing barders for all to ensure we remain inclusive and accessible.
Developing our funding portfolio to ensure the su5tainabilty of our serVI￿S.
Whilst LBHF provides us with a strong foundation for our core funding, individual projett budgets are tight a5 funders are either
reducing funding or holding them at the same cash level, whilst costs and key performance indicators are increasing. To ensure
contlnued sustalnability, our income generation objectives are to:
Review and shift our c05t base to enable us to be competitive but SUStainable for the futu￿.
Ensure the LBHF core funding remain5 at current level and moves towards regular inflationary increases.
Continue to raise unrestricted income wherever possible.
Continue developing strong relationships with funders by successfully delivering project objective5 and demonstrating the impact
of our work to ensure ￿ newal/securing of funds,
Identify new funding stream5 for projects and submit bids to add to the porfolio of cornplementary 5ervios, Wlth a particular
focus on the health sertor.
Exp￿￿ other methods of generating Un￿strIrted income eg corporate fundraising, etc.

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
STRucfuRE, GOVERNANCE AND MANAGEMENT
Governing document
The charity is controlled by its governing d￿uMent, a deed of trust, and constitutes a limited company, limrted by guarantee, as
defined by the Companies Act 2006.
Hammersmith and Fulham Citizens Advice Bureaux SeNice (HFCAB) is a charitsble company, knmited by Guarantee, incorporated
on 18 February 1996 as a private company, registered as number 3160526 and registered as a charity on 11 April 1996 with
number 1054505. The company was established under a Memorandum of Association, which established the objects and powers
of the charttable company and is governed under its Articles of Association. The company's initial Memorandum and Articles were
updated by means of a Special Reg)lution of the company dated 28 November 2002. The Memorandum and Articles were further
updated, at the company's AGM in 2006 and 2018, to widen the objects to take in the surroundlng areas, as well as the bofough
of Hammersmith and Fulham. This amendment is in line wjth current Citizen5 Advice recommendations and was formally
approved by the Charity Commission.
Recruitment and appolntment of new trustees
The dirertors of the company are also charity Trustees for the purposes of charity law and are known as Trustees. Suitable
individuals may be co-opted as trustees at any meeting of the Trustee Board. Trvstee5 are then eletted at the Annual General
Meeting for a term of three years and may subsequently be re-elected for further three year terms.
The Trustee Board periodically reviews the skills and experience of it5 current members. We seek to fill any gaps identified and to
maintain dlversity among trustees. M05t trustees have some personal connettion wf(h the local community and an interest in
some specific aspect of the work of the servi￿ and its management.
Organisational structure and decision making
The Trustee Board meets at least quarterly and Sets the strategic directson and pollcies of the charlty.
The Chief Executwe, assisted by the management team, 15 responsible for delivering all 5eNices, contracts and projects wrchin the
strategies and policies set by the Trustee Board.
Induction and training of new trustees
New trustees undergo a period of induttion. Thls usually comprises attendance at a Citizen5 Advice briefing, meetings wfch staff,
volunteers and other trustees and time spent in one of the bureaux.
Key management remuneratlon
The trustees are responsible for settlng the remuneration of Key management. Remuneration of key management 15 revlewed
annually and Is comparable with similar local charities.
Wider network
HFCAB Is a member of the national Cltizens Advice service and the national charity set5 and monitors standards for advice,
policles, procedures and supports bureaux with an information system, training and other services. Operating pollcies are
Independently determined by the trusiee board of HFCAB in order to fulfil its charitable objectives and comply with the national
membership requirements.
Related partles
The charity cooperates and liaises with other advisory servlces, local charlties and councll departments on behalf of clients. Where
one of the trustee5 Is also invofved with another relevant organisation, they may be Involved in discussions about it but not in any
deosion-making process.

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
REPORTOF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
REFERENCE AND ADMINISTRATIVE DETAILS
Registered Company number
03160526 {England and Wales)
Registered Charity number
1054505
Registered office
Upper Floor Avonmore Library
7 North End CresTrnt
London
W14 8TG
Trustees
C Larnder (Chair)
R A Jarvis (Treasurer) {re5igned 2111123)
S W Harcourt
L Homan
E M Kawonza
V Farnell
G Pope
8 Gallagher
P Brough
R Holmes
D Walsh (Treasurer) (appointed 21111231
Auditors
Hartley Fowler LLP
ststutory Auditors
Chartered Accountants
4th FI￿r Tuitlon House
27-37 St George's Road
Wimbledon
London
SW19 4EU
Bankers
CAF Bank
25 Kings Hill Avenue
Kings Hill
West Malling
Kent ME19 4JQ
Company Secretary and Chief Executive
Simi Ryatt
Senior Management Team
Ivy Lewis
Tania Lewis
Fre Tekeleab
Viki Phillips
Head of Resources
Head of Buslness Development & Comms (left Dec 2023)
Head of Finance
Head of Advi￿ Services

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
STATEMENT OF TRusfEES' RESPONSIBILITIES
The trusiees (who are also the directors of Hammersmith And Fulham Citizens Advice Bureaux Se￿1￿ for the Pltrposes of
company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable
law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Pratticel.
Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the
stste of affairs of the charitsble company and of the Incoming resources and application of resources, including the income and
expenditure, of the charitable company for that period. In preparing those financial statements, the trustees are required to
select suitable accounting F4)licies and then apply them consistently,.
obseNe the methods and principles in the Charity SORP;
make judgements and eg(imates that are reasonable and prudent;
prepare the financial statements on the going concern basls unless it Is inapproprlate to presume that the Cha￿tsb1e company
will continue In business.
The trustees are responslble for keeping proper accounting records which disclose with rea￿)nable accuracy at any time the
financial posltion of the charitsble company and to enable them to ensure that the financial statements comply with the
Cornpanies Att 2006. They a￿ also responsible for safeguarding the assets of the charitable company and hen￿ for taking
reasonable steps for the prevention and detectlon of fraud and other irregularfcies.
Tn so far as the trustees are aware:
there 15 no relevant audlt information of which the charitable company's auditors are unaware; and
the trustees have taken all Steps that they ought to have taken to make themselves aware of any relevant audit information
and to establish that the auditors are aware of that information.
AUDITORS
The auditors, Hartley Fowler LLP, will be proposed for re-appointment at the forthcoming Annual General Meeting.
This report has been prepared in accordan￿ with the special provisions of Part 15 of the Companies Att 2006 relating to gnall
companSes.
Approved by order of the board of trustees on 5 November 2024 and signed on its behalf by:
C Larnder - Trustee

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
HAMMERSMITH AND FULHAM
CITZZENS ADVICE BUREAUX SERVICE
Opinion
We have audited the financial statements Of Hammersmith And Fulham Citizens Advice Bureaux Service (the 'char(table
companll for the year ended 31 March 2024 which comprise the Statement of Financial Activities, the Statement of Finanaal
Position, the Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting
policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom
Accounting Standards (United Kirigdom Generally Accepted Accounting Practice).
In our opinion the financial ststements:
give a true and fair view of the state of the charltable company's affairs as at 31 March 2024 and of its incoming resources and
application of resources, including its income and expenditure, for the year then ended;
have been properly prepared in accordance wf(h United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordan￿ with the requirements of the Companies Act 2006.
Basis for opinlon
We conducted our audit in accordan￿ wf(h International Standards on Auditsng (UK) IISAS (UK)) and applicable law. Our
restonsibilities under those Standards are further described in the Auditors, responsibilities for the audit of the financial
statements section of our report. We are independent of the charitable company in accorciance with the ethical requirements that
are relevant to our audit of the flnanclal statements in the UK, including the FRCS Ethical Standard, and we have fulfilled our
other ethical responsibilities in accordance with these requirements. We believe that the audit eviden￿ we have obtsined is
sufficient and appropriate to provide a basis for our opinion.
Conclusion5 relating to going concern
In auditing the financlal statements, we have concluded that the trustees, use of the going concern basis of accounting in the
p￿ParatIOn of the flnancial statements is appropriate.
Based on the work we have performed, we have not identified any material un￿rtaIntieS relating to events or conditions that,
individually or collettivelyi may cast significant doubt on the charitsble company's ability to continue as a going concem for
period of at least thelve months from when the financial statements are authorised for Issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of
this report.
Other inlomiation
The trustees are responsible for the other information. The other information comprises the information included in the Annual
Report, other than the flnanclal statements and our Report of the Independent Auditors thereon.
Our opinion on the financlal statements does not cover the other Informa￿on and, ex￿pt to the extent otheMi5e expllcltly stated
in our report, we do not express any form of assurance conclusion thereon.
In connection with our audit of the financial statements, our responsibility 15 to read the other information and, in doing so,
consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the
audit or otherwise appears to be materially mlsstated. If we identify such material inconsistencies or apparent material
mlsstatements, we are required to determine whether this gives rise to a material misstatement In the financial statements
themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other
infornation, we are required to report that fact. We have nothing to report in this regard.
Opinions on other matters prescrlbed by the Companies Art 2006
In our opinion, based on the work undertaken in the course of the audit,.
the infomiab'on given in the Report of the Trustees for the financial year for whlch the financial statements a￿ prepared Is
consistent with the financial 5tatement5; and
the Report of the Trustees has been prepared in accordance with applicable legal requirements.

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the
audit, we have not identified material misstatements in the Report of the Trustees.
We have nothing to report In respect of the following matters where the Companies Att 2006 requires us to report to you if, in
our oplnlon..
adequate accounting records have not been kept or returns adequate for our audit have not b￿n re￿iVed frcsm branches not
visited by us; or
the financial statement5 are not in agreement with the accounting records and returns; or
certain disclosures of trustee5' remuneration specified by law are not made; or
we have not received all the information and explanations we require for our audit,. or
the trustees were not entitled to take advantsge of the small companies exemption from the requirement to prepare a
Strategic Report or in p￿paring the Report of the Trustees.
Responsibilities of trustees
As explained more fulty in the Statement of Trustees, Responsibilities, the trustees (who are also the directors of the charitable
company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied
that they give a true and fair vlew, and for such internal control as the trustees determine is necessary to enable the preparats'on
of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the finanaal statements, the trustees are ￿5￿on$0b1e for assesslng the Char￿ble company's ablllty to continue as a
going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless
the trustees either intend to liquidate the charitable company or to ￿aSe operation5, or have no realistic alternative but to do so.
Our responsibilities for the audit of the financial statements
Oltr objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material
mi55tatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion.
Reasonable a55urance is a high level of assurance, but is not a guarantee that an audit condutted in accordance with ISAS (UK)
will always detect a material mi5Statement when it exists. Misstatements can arise from fraud or error and are considered material
if, individually or in the aggregate, they could reasonably be expetted to influence the economlc decisions of users taken on the
basis of these flnancial statements.
The extent to which our procedures are capable of detecting irregularities, including fraud 15 detsiled below..
We identify and assess risks of material mlsstatement of the financlal statements, whether due to fraud or error, and then design
and perform audit procedures responsive to those risks, including obtaining audit eviden￿ that is sufficient and appropriate to
provide a basis for our opinion. In identifyin9 and assessing risk5 of material misstatement in respect of irregularities, including
frdud and non-compliance with laws and regulations, we considered the following,.
.the nature of the industry and settor, control environment and the charities attivities,.
-results of our enqulries of management about their own identification and assessment of the risks of irregularities,.
-any matter5 we identified having obtalned and ￿vieWed the charitable company's documentstion of their policies and procedures
relating to..
identifying, evaluating and complying with laws and regulations and whether they were aware of any instances of non
-compliance;
detecting and responding to the risks of fraud and whether they have knowledge of any artual, suspetted or alleged fraud,,
the Internal controls e*ablished to mitigate risks of frdud or non-compllance with laws and regulatlons;
the matters discussed among the audit engagement team regarding how arKJ where fraud might 0￿ur in the financial
ststements and any potential ind￿atOrS of fraud.
-io-

REPORT OF THE INDEPENDENT AUDITORSTO THE MEMBERS OF
HAMMERSMITH AND FULHAM
cmzENS ADVICE BUREAUX SERVICE
As a result of these procedures, we considered the OP￿rtUnitieS and incentives that may exist within the organisation for fraud.
In common with all audits we are also required to perform specific procedures to ￿Spond to the risk of management override.
We also obtained an understsnding of the legal and regulatory framework that the charitable company operates in. The key laws
and regulations we considered in this context included the Charities Act 2011, UK Companies Act and tax legislation.
In addition we considered provisions of ather laws and regulations that do not have a direct effect on the financial statements but
compliance with which may be fundamental to the charitable company's ability to operate or to avoid a material penalty.
As a result of performing the above, we did not identify any key matters related to the potential risk of fraud or non-compliance
with laws and regulations.
Our procedures to respond to rlsks identified included the following:
reviewing the financial statement disclosures and testing to supporting documentation to assess compliance with provlsion of
relevant laws and regulations described as having a direct effect on the financial statements,
-enquiring of management concerning actual and potential litigatlon and claims;
-performlng analytical procedures to identify any unusual or unexpected relatlonships that may indicate risks of material
misstatement due to fraud.
-reviewlng mlnutes of meetings of those charged with governance, reviewing internal reports, and
-In addresSITh9 the risk of fra￿1 through management override of controls, testing the appropriateness of Journal entrie5 and other
adjustments, assessing whether the judgements made in making accounting estimates are indicative of a potential bias and
evaluating the business rationale for any significant transactions that are unusual or outside the normal course of busines5.
We also communicated relevant identified laws and regulations and potential fraud risks to all engagement teom members and
remained alert to any indication of fraud or non-compliance with laws and regulations throughout the audit.
A further description of our responsibllities for the audit of the financial statements is located on the Financial Reporting Council's
website at www.frc.org.uklauditorsrespon5ibilities. This description forms part of our Report of the Independent Auditors.
Use of our report
This report is made solely to the charitable company's members, as a body, In accordance with Chapter 3 of Part 16 of the
Companies Act 2006. Our audit work has been undertaken so that we might stste to the charitable company's members those
matters we are required to state to them in an auditors, report and for no other purpose. To the fullesl extent permitted by law,
we do not accept or assume responsibility to anyone other than the charitable company and the charitable companvs members
as a bodyi for our audit worl for this report, or for the opinions we have fomied,
Jonathan
WFCA
for and on behalf of
Statutory Auditors
Chartered Accountants
4th Floor Tuition House
27-37 St George's Road
Wimbledon
London
SW19 4EU
ior Ststutory Auditor)
rtley Fowler LLP
7 November 2024
-li-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
STATEMENT OF FINANCIAL ACTIVITIES
(INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
2024
Total
funds
2023
Total
funds
Unrestritted
funds
Restricted
funds
Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
2,092
2,092
2,149
Charitable activities
General advi￿ and information
Training and advice projects
Money advlce projects
719,744
263,576
101,800
498,343
983,320
101,800
522,005
856,383
134,951
455,921
23,662
Investment Income
Other income
15,041
287
15,041
287
3,258
832
Total
760,826
863,719
1,624,545
1,453,494
EXPENDITURE ON
Charitable activities
General advice and information
Training and advice projects
Money advice projects
667,319
3,273
22,145
286,078
65,488
486,773
953,397
68,761
508,918
804,226
111,805
459,153
Total
692,737
838,339
1,53 1,076
1,375,184
NET INCOME
Transfers between funds
Other recognised galnsl(105ses}
Attuarlal galnsl(lossesl on defined benefit schemes
68,089
17,256
25,380
117,2561
93,469
78,310
19
{16,3131
(16,3131
7,079
Net movement in funds
69,032
8,124
77,156
85,389
RECONCILIATEON OF FUNDS
Total funds brought fomard
515,329
50,393
565,722
480,333
TOTAL FUNDS CARRIED FORWARD
584,361
58,517
642,878
565,722
The notes form part of these financial Statements
-12-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
STATEMENT OF FINANCIAL POSITION
31 MARCH 2024
2024
2023
Notes
FIXED ASSErs
Tangible assets
14
20,304
CURRENT A55ETS
Debtors
Cash at bank
15
29,567
1,190,699
76,826
888,400
1,220,266
965,226
CREDITORS
Amotjnts falling due withln one year
16
(489,767)
(341,000)
NET CURRENT ASSETS
730,499
624,226
TOTAL ASSETS LESS CURRENT LIABILrrIES
730,499
644,530
PENSION LIABILrrY
20
(87,621)
(78,808)
NET ASSETS
642,878
565,722
FUNDS
Unrestricted funds
Restricted fund5
19
584,361
58,517
515,329
50,393
TOTAL FUNDS
642,878
565,722
These financial ststements have been prepared in accordance with the provisions applicable to charitsble companies subjett to
the small companies reglme.
The financial statements were approved by the Board of Trustees and authorlsed for i55ue on 5 November 2024 and were slgned
on its behalf by.,
C Larnder - Trustee
D Walsh - Trustee
The note5 form part of these financial strdtements
-13-

HAMMERSMITH AND FULHAM
CITXZENS ADVICE BUREAUX SERVICE
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Notes
Cash flows from operating activtties
Cash generated from operations
289,737
83,890
Net cash provided by operating activities
289,737
83,890
Cash flows from investing activities
Purchase of tsngible fixed assets
Entere5t receiv8
(2,479)
15,041
12,279)
3,258
Net cash provlded by investing activities
12,562
979
Change in cash and cash equivalents in
the reporting period
Cash and cash equivalents at the
beginnlng of the reportlng perlod
302,299
84,869
888,400
803,531
Cash and cash equivalents at the end of
the reporting period
1, 190,699
888,400
The note5 form part of these financial statements
-L4-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
RECONCILIATION OF NET INCOME TO NEf CASH FLOW FROM OPERATING AcrivrrIES
2024
2023
Net income for the reporting period (as per the Statement of Financial
Activities)
Adjustments for:
Depreaation charges
Interest recewed
Decrease/(increase) in debtors
Increa￿ in credltors
Dlfference be￿een Fension charge and cash contributions
93,469
78,310
22,783
(15,041)
47,259
148,767
(7,500)
21,602
{3,258)
(43,812)
38,548
(7,500)
Net cash provided by operations
289,737
83,890
ANALYSIS OF CHANGES IN NET FUNDS
At 114123
Cash flow
At 3113124
Net cash
Cash at bank
888,400
302,299
1,190,699
888,400
302,299
1,190,699
Total
888,400
302,299
1,190,699
The note5 fomi part of these financial statements
-15-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL sfATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
GENERAL INFORMATION
The charity is prrvate company incorporated and domioled in England and Wales. The address of its registered Offi￿ is
Upper Floor Avonmore Library, 7 North End Crescent, London W14 8TG. The registered number of the company is
03160526. The registered number of the charity is 1054505. The charitable company is limited by guarantee.
The financial infomation presented is for the year ended 31 March 2024 and 31 March 2023. The flnancial inforniation is
presented in sterling.
ACCOUNTING POLICIES
Basis of preparing the financial statements
The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared
in accordance with the Charities SORP IFRS 102) 'Accounting and Reporting by Charities.. Ststernent of Recommended
Prattice applicable to charities preparing their accounts in accordan￿ with the Financial Reporting Stsndard applicable in
the UK and Republic of Ireland {FRS 102) (effective l January 20191,, Financial Reporting Stsndard 102 The Financial
Reporting Standard applicable in the UK and Republic of Ireland, and the Companies Act 2006. The financial statements
have been prepared under the historical cost convention.
Preparation ol the financial statements on a going concern basis
The financial statements have been prepared on the a55umption that the charity is able to continue as a golng concern,
which the trusiees consider appropriate having regard to the current level of unrestricted reserves and the expetted level
of income and expenditure for 12 months from authonslng these flnanclal statements.There are no material uncertainties
about the charsty's ability to continue as a going concern.
Critical accounting judgements and key sources of estimation uncertainty
Preparation of the financial ststements requires the trustees and management to make significant judgements and
estimates.
The items in the flnancia1 statements where judgements and estimates have been made include..
attuarial assumptions Used in the calculation of the defined benefit penslon liability,
Income
All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it 15
probable that the incorne will be received and the amount can be measured rellably.
The main source of income for the charty is contracts for services and grants with the London Borough of
Hammer5mith and Fulham.
Voluntsry income is recelved by way of grants, donatsons and gifts and Is Included in full in the Statement of Flnancial
Attivities when receivable.
Grants, where entitlement Is not conditional on the delivery of a specific performance by the charity, are recogni5ed when
the charity becomes unconditionally entitled to the grant. Income from grant5, where related to performance and Specific
deliverables, are accounted for as the charity earns the right to the consideration by Its performance. Grant income
relats'ng to a later period is therefore deferred to that period and treated as deferred income in the balan￿ sheet.
Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charty;
this is nomially upon notification of the interest paid or payable by the bank.
Expenditure
LiabilitEs are recognised as expenditure as s(xJn as there is a legal or construttive obligation commitknng the charty to
that expenditure, it Is probable that a transfer of economic beneffts will te required in setttement and the amount of the
obligation can be measured reliably. Expenditure Is accounted for on an accruals basi5 and ha5 been cla55ified under
headings that aggregate all cost related to the category. Where costs cannot be direttly attributed to particular headings
they have been allocated to aecivities on a basis consistent with the use of resources.
-16-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES - continued
Governance costs
vernance costs include those costs assoaated with meeting the constitutional and statutory requirements of the charity
and include the audit fee and costs linked to the strategic management of the charity.
Allocation and apportionment of costs
Support costs have been all(￿ated on a percentage basis calculated by the funds brought forward plus income weived in
the year.
Tangible fixed assets
Depreaation is providal at rates calculated to wrlte off the c05t less resldual value of each asset over its expected useful
Ilfe, as follows,.
Addrtions to leasehold property Straight Ilne over the perioj of the lease
Fixture5 and equlpment straight line over 3 years (or, the dUra￿On of the project - if shorter)
Individual a%ets purchased and costlng less than £500 are dirertly wrltten off In the staternent of financial artivltSes and
therefore not capitali5ed. Assets capitsli5ed are held at historic cost.
Capltsl grants in respect of flxed assets are credited to an unrestricted fund Into whlch the cost of the assets acqulred is
charged over their experted useful life by way of depreciation if a fvnder requires asset retention. Otherwise, If the
restrittion is satisfied by purchase of the specifled assets, the restricted capitsl fund becomes unrestricted and is
transferred to 9eneral fund5.
Taxation
The charity is exempt from corporation tax on its charitable activities.
Fund accounting
Unrestricted funds can be used in accordance with the charltable obJeLtives at the dlscretion of the trustees.
Restrltted funds can only be used for particular restricted purposes within the objects of the charty. Restrictions arise
when specified by the donor or when funds are raised for particular restrirted purposes.
Further explanation of the nature and purpose of each fund Is included In the notes to the flnancial statements.
Defined benefit penslon schemes
The charitable company participated in I￿0 defined beneflt schemes durlng the year.
(l) Natlonal Association of Cltlzens Advice Bureaux (NACAB) 'The Plan" This Is a traditional defined benefit scheme with
pensions detemiined by years of service and final salary. The pension costs are assessed in accordance with actuarial
advi￿ and based on the most recent artuarial valuation of the scheme. These costs have been accounted for on the
basis of charging the cost of providing pensions over the period during which the charity benefits from the employees,
services. This scheme, which had b&n closed to new employees in London Bureaux for a number of years, was closed to
future accrual wlth effect from 31 March 2009. Further detai15 are provided in the notes to the accounts. A replacement
defined contribution stakeholder scheme operated by Aviva has been offered to existing NACAB scheme members With
effeci from l April 2009.
(li) The Pensions Trust Growth Plan. This previously had been classified as a defined contribution pension scheme, but
has now been redesignated a defined benefit scheme because of the guarantee within the scheme that the value
attributed to each member will not be less than the accumulated contribution5. Consequentiy this also places a FX)tential
contingent liability on employers. The pension contributions charged in these financial Statements represent the amounts
payable by the charitsble company for this scheme in respect of the year ended 31 March 2024. Further detai15 are
provided in the notes to the accounts.
Financial instruments
All Foans, investments and short term deposits held by the charity are classif¥ed as basic financial instruments. These
financial instruments a￿ initially recorded at the transaction price are subsequently measured at their settlement value.
-17-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES - continued
Finanaal instruments
Cash at bank and in hand include5 cash and short term highly liquid investTnefits wfth a short maturity of three month5
or less from the date of acquisition or opening of the derx)sit or similar account.
Debtors are recojnised at the settlement amount due. Prepayments are valued at the involce amount prepaid.
Creditors are recogni5ed where the charity has a present obligation resulting from a past event that will probably result
in the transfer of fund5 to a third party and the amount due to settle the obligation can be measured or estimated
reliably. Creditors are normally recognised at their settlement amount.
DONATIONS AND LEGACIES
2024
2023
Donations
2,092
2,149
INVESTMENT INCOME
2024
2023
Dep051t account interest
15,041
3,258
INCOME FROM CHARrrABLE AcrIvrrIES
2a24
2023
Attlv
General advice and inforTnation
Trainlng and advice projects
Money advlce proiects
Grants and contract incorne
Grants and contract income
Grants and contratt incorne
983,320
101,800
522,005
856,383
134,951
455,921
1,607,125
1,447,255
Grants received, included In the above, are as fDIIows'.
2024
2023
London Borough of Hammersmith & Fulham Advice Ststs'on Setvlce Level
Agreement
Citizens Advice - HelpThrough Hard5hlps Helpline Grants
The National Lottery Community Fund RC London and South East London - Help
Hub Grant
Toynbee Hall - The Debt Free Advice Projett
London Borough of Hammersmf(h & Fulham Help Hub
Young Lives vs Cancer
City Bridge Trust Grant
The Henry Smith Charity
London Borough of Hammersmfch & Fulham - Affordability Projert
National Citizens Advi￿ - Energy Adv¢￿ Prc4Jramme
Midaye Grant
Citizen5 Advice - Pan London AdVi￿line Development Grant
West London Welcome Grant
Upper Room grant
Greater London Authority - Crisi5
Greater London Authority - specialist
Capitsl grants
626,892
312,522
539,000
297,148
80,000
124,885
23,500
37,000
51,460
34,530
46,500
41,300
8,450
124,786
113,772
23,500
33,000
41,973
28,187
27,877
38,439
8,H8
40,012
30,447
8,837
20,0(M)
25,000
10,665
37,000
4,102
36,666
50,000
Carried forward
1,514,807
1,411,091
-18-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
INCOME FROM CHARITABLE ACtIvttIES - continued
2024
2023
Brought forward
Focxjbank - Trussel Trust Grant
Hammersmith United & Dr Edward Bishop Kings
Citizens Advi￿ CSDF Innovation Grant
Other small grants
1,514,807
36,687
19,947
23,662
11,822
1,411,091
36,164
1,607,125
1,447,255
OTHER INCOME
2024
2023
Sundry income
287
832
CHARITABLE AC[￿￿E$ cosrs
Support
costs (see
note 8)
Direct
Costs
Totsls
General advice and informatlon
Training and advice projects
Money advice projects
827,808
58,319
484,071
125,589
10,442
24,847
953,397
68,761
508,918
1.370,198
160,878
1,531,076
2023 Comparatives for charitable attivities costs
Dirert
costs
Support
costs
Totsls
General advlce and information
Trainlng and advice projects
Money advice projetts
695,536
95,774
442,837
108,690
16,031
16,316
804,226
111,805
459,153
1,234,147
141,037
1,375,184
SUPPORT COSTS
Support
costs
Governance
costs
Totsls
General advice and informatlon
Training and advice projects
Money advi￿ pro}ect5
119,527
10,017
22,238
6,062
425
2,609
125,589
10,442
24,847
151,782
9,096
160,878
-19-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
SUPPORT COSTS - continued
2023 Comparatives for support Costs
Support
costs
Governan
Costs
Totsls
General advice and information
Training and advice projects
Money advi￿ projerts
102,447
15,111
15,739
6,243
920
937
108,690
16,031
16,316
132,937
8,100
141,037
Support costs, Induded in the above, are a5 follows:
NEf INCOMEI(EXPENDrruRE)
Net Incomel(expenditurel is stated after chargingl(crediting):
2024
2023
Auditors, remuneration
other non-audit Services
Depreciation - owned a55ets
Operating leases
5,900
2,500
22,783
12,640
5,500
1,300
21,602
9,400
io.
TRusfEES' REMUNERATION AND BENEFITS
There were no trustees, remuneration or other benefits for the year ended 31 Narch 2024 nor for the year ended
31 March 2023.
Trustees, expenses
There were no trustees, expenses pald for the year ended 31 March 2024 nor for the year ended 31 March 2023,
ii.
srAFF COSTS
2024
2023
Wages and salaries
Social security Costs
Other pension costs
1,186,506
104,788
34,529
1,063,895
98,764
28,369
1,325,823
1,191,028
The average monthly number of employees during the year was as follows..
2024
44
2023
39
Advisors and a5se550r5
Management and administration
49
-20-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ii.
srAFF COSTS - continued
The number of employee5 whose ernployee benefits (excluding employer pension costs) exceeded £60,000 was:
2024
2023
£60,001- £70,000
The key management tearn 15 considered to be the senior management team. Remuneration of £261,336
12023
£259,726} was paid to Key Management Personnel. Thi5 includes pension scheme contributions of £11,060 12023
£10,324).
Voluntee
We recruited 67 volunteers 46Q/o of whom were from HammersmSth and Fulham, 46 volunteers left of, of which 50%
went into full ts'me work and IOO/o of volunteer leavers went into full time study.
12.
COMPARATIVES FOR THE STATEMENT OF FINANCIAL AcfIvITIES
Unrestritted
funds
Restricted
funds
Total
funds
INCOME AND ENDOWMENTS FROM
Donatlons and legacies
2,149
2,149
Charltable activities
General advice and information
Training and advice projects
Money advice projetts
645,840
23,500
210,543
111,451
455,921
856,383
134,951
455,921
Investment income
Other income
3,258
632
3,258
832
Total
675,579
777,915
1,453,494
EXPENDITURE ON
Charitable activities
General advice and information
Training and advice projects
Money advice projects
580,556
16,231
16,316
223,670
95,574
442,837
804,226
111,805
459,153
Total
6L3,L03
762,081
1,375,184
NET INCOME
Other recognised gainsl(losses)
Artuarial gains on defined benefit scheme5
62,476
15,834
78,310
7,079
7,079
Net movement in funds
69,555
15,834
85,389
RECONCILIATION OF FUNDS
Totsl funds brought forward
445,774
34,559
480,333
TOTAL FUNDS CARRIED FORWARD
515,329
50,393
565,722

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS- continued
FOR THE YEAR ENDED 31 MARCH 2024
13.
TAXATION
Hammer5mith and Fulham Citizens Advice Bureaux Service is a registered charity and therefore potentially exempt frorn
taxation of its incorne and gains, as Hammersrnith and Fulham Citizens Advice Bureaux Service falls within the defin￿lOn
of a charitable company as defined in Part 1, schedule 6 of the Finance Act 2010. No tax charge has arisen during the
year.
14.
TANGIBLE FIXED ASSETS
Short
leasehold
Plant and
machinery
Tota15
COST
At l Apdl 2023
Additions
2,133
193,652
2,479
195,785
2,479
At 31 March 2024
2,133
196,131
198,264
DEPRECIATION
At l April 2023
Charge for year
2,133
173,348
22,783
175,481
22,783
At 31 March 2024
2,133
196,131
198,264
NET BOOK VALUE
At 3 1 March 2024
At 31 March 2023
20,304
20,304
15.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2024
2023
Contract income receivable
Other debtors and prepayments
10,325
19,242
71,615
5,211
29,567
76,826
16.
CREDITORS: AMOUNT5 FALLING DUE wrrHIN ONE YEAR
2024
2023
Operational credltors
Social security and other taxes
Other C￿ditorS and accruals
Deferred income
20,302
29,165
93,678
346,622
13,613
36,336
61,345
229,706
489,767
341,000
Deferred Income
Balan￿ at l April 2023
Amounts released to incoming resources
Amount deferred in the year
229,706
(105,945)
222,861
175,461
(110,601)
168,846
Balance at 31 March 2024
346,622
229,706
Deferred income comprises income re￿iVed during the year which relates to the next financial year,
-22-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
17.
LEASING AGREEMENTS
Minimum lease payments under non-cancellable operBting leases fall due a5 follows:
2024
2023
Within one year
Between one and five years
16,650
49,950
9,400
37,600
66,600
47,000
18.
ANALYSIS OF NET ASSETS BETWEEN FUNDS
2024
Total
funds
2023
Total
funds
Unrestricted
funds
Restritted
funds
Fixed assets
Current assets
Current liabilitres
Pension liability
20,304
965,226
(341,000)
(78,808)
1,116,754
(444,772)
(87,6211
103,512
(44,9951
1,220,266
1489,767)
{87,621)
584,361
58,517
642,878
565,722
2023 Comparatives for net assets bet￿een funds
Unrestritted
funds
Restritted
funds
2023
Total funds
Flxed assets
Current assets
Current liabilities
Pension liability
20,304
914,833
(314,0001
(78,8081
20,304
965,227
1341,0001
178,808)
50,393
515,329
50,393
565,722
-23-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
19.
MOVEMENT IN FUNDS
Net
movement
in funds
Transfers
betmeen
funds
At
3113124
At 114123
Unrestrirted funds
General fund
General fund Capitsl
Pension reserve
573,833
20,304
{78,8081
83,372
(22,783)
(8,813 }
14,777
2,479
671,982
(87,621)
515,329
51,776
17,256
584,361
Restricted funds
Debt Free London
Foodbank- Hammersmith and Fulham
Citizens Advice - EBD Extra Advi
Citizens Advice Energy Advlce Programme
Citizens Advice Universal c￿dit
City Bndge Trust Fund
Midaye Fund
City Bridge Tnjst TNLCF COVID-19 Response
Fund
The National Lottery Community Fund RC
London and South East Region - Help Hub
Kickstart
West London Welcome
Greater London Authority
Young Lives vs Cancer
3,402
9,928
15,340
19,306
3,052
880
2,587
(8,5281
20,081
(5, 126)
30,009
(15,340}
6,300
25,606
(3,0521
1,250
805
2,130
3,392
1,553
(1,5531
{13,4351
(2,6891
10,875
(250)
{13,685)
2,689
(8231
2,161
4,384
10,052
2,161
3,978
(406)
50,393
25,380
(17,256)
58,517
TOTAL FUNDS
565,722
77,156
642,878
Net movement in funds, included in the at)ove are a5 follows..
Incoming
resources
Resour
expended
Gains and
losses
Movement
in funds
Unrestrirted funds
General fund
General fund - Capital
Pension reserve
760,826
(677,4541
(22,7831
7,500
83,372
(22,783)
(8,813)
(16,313)
760,826
(692,7371
(16,313)
51,776
Restricted funds
Debt Free London
Foodbank- Harnmersmith and Fulham
crtizens Advice - Energy Advice Prograrnme
Cty Bridge Trust Fund
Midaye Fund
The National Lottery Community Fund - RC
London and South East Region - Help Hub
West London Welcome
Greater London Authorty
Young Lives vs Can￿r
124,885
373,458
41,300
51,460
8,450
(133,4131
(353,377)
{35,000)
{50,2101
{7,6451
(8,528)
20,081
6,300
1,250
805
103,500
37,0(JJ
86,666
37,000
(103,750)
(37,823)
(84,505)
{32,616)
(250}
1823}
2,161
4,384
863,719
(838,3391
25,380
TOTAL FUNDS
1,624,545
(1,531,076)
(16,313)
77,156
-24-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEM ENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
19.
MOVEMENT IN FUNDS - continued
Comparatives for movement in funds
Net
movement
in funds
Transfers
be￿een
funds
At
3113123
At 114122
Unrestricted funds
General fund
General fund Capital
Penslon reserye
498,514
48,147
(100,887)
54,976
20,343
(27,8431
7,500
573,833
20,304
178,808)
14,579
445,774
69,555
515,329
Restricted funds
Debt Free London
Foodbank - Hammersmith and Fulham
Citizens Adv[￿ - EBD Extra Advlce
Cltizens Adv(￿ - Energy Advi￿ Programme
citizens Advi￿ - Universal Credit
City Bridge Trust Fund
Mjdaye Fund
City Bridge Trust TNLCF COVID-19 Response
Fund
The National Lottery Community Fund RC
London and South East Region - Help Hub
Kickstart
West London Welcome
Young Lives V5 Cancer
(432)
678
15,398
2,965
3,052
2,112
4,093
3,834
9,250
1581
16,341
3,402
9,928
15,340
19,306
3,052
880
2,587
(1,2321
(1,5061
1,553
1,553
2,044
(2,689)
5,785
(15,4791
(13,435)
12,689)
10,875
(406)
5,090
(4061
34,559
15,834
50,393
TOTAL FUNDS
480,333
85,389
565,722
-25-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL sfATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
19.
MOVEMENT IN FUNDS - contlnued
Comparative net movement in funds, included in the above are as follows:
Incoming
resources
Resources
expended
Gains and
losses
Movement
in funds
Unrestrirted funds
General fund
Pension reserye
675,579
(620,6031
7,500
54,976
14,579
7,079
675,579
(613,1031
7,079
69,555
Restricted funds
Debt Free London
Foodbank- Hammersmtth and Fulham
Citizen5 Advi￿ - EBD Extra Advice
Citizens Advi￿ - Energy Advice Programme
Clty Bridge Trust Fund
Mldaye Fund
Citizens Advice - Pan London Adviceline
Development Fund
The National Lottery Community Fund - RC
London and South East Region - Help Hub
West London Welcome
Young Llves vs Cancer
113,772
342,149
{109,9381
{332,8991
(58)
(22,098)
(43,205)
(9,954)
3,834
9,250
(58)
16,341
(1,232)
(1,5061
38,439
41,973
8,448
40,012
(40,012)
129,675
30,447
33,000
(145,154)
(25,357)
(33,406)
(15,4791
5,090
(406)
777,915
1762,0811
15,834
TOTAL FUNDS
1,453,494
(1,375,184)
7,079
85,389
Unrestricted Funds
Pension resetve a designated reseNe set aside to cover the liability for the obligation on the defined benefit scheme.
Fixed asset Fund
a designated fund representing amounts exFended by the charity to acquire fixed assets for the
continuing benefit of the charity.
Restricted Funds
Debt Free London - Debt Free London delivers specialist Debt Advice across Hammersmth & Fulham. The fund Is rolled
out from Money Advice and HFCAB 5ubcontrarted the projett from Toynbee Hall.
Focrtjbank - this project Is funded by the Trussel Trust for another year and the project is successfully completed.
Citizens Advi￿ Energy Advlce Programme - Funding from the National Association of Citizens Advice for the provision of
energy advice.
City Bridge Trust Fund - Funding for a full time communty outreach Senior adviser and assodated projett costs to provide
outreach advice to communities who do not Usually access mainstream adv1￿ servi￿5.
Midaye Fund Funding to provide spEcialist advi￿ ser￿￿5 to residents and Midaye clients within Wormholt and White
City.
The National Lottery Community Fund RC London and South East Region "Help Hub" funding to delivery 4 outreach
hubs in the local community.
Greater London Authorty - Funding toward5 Costs of livlng advice.
West London Welcome - Funding toward5 the salary of an outreach worker at West London Welcome.
Young Lives vs Cancer - Funding to support the servlce.
.26-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEM ENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
19.
MOVEMENT IN FUNDS- continued
Transfers between funds
During the year amounts were transferred from general funds to restritted fund5 to finance a deficit on the restricted
funds.
During the year balances on some restricted fund5 were transferred to general funds as these projects had finished and
no amounts were considered owing to the funders.
20.
EMPLOYEE BENEFIT OBLIGATIONS
(i) Pension costs: The National Association of Citizens Advice Bureaux Pensions and Assurance Plan
{1991)
Cltlzens Advlce ('the Principal Employer'l operates a defined benefit scheme ('the Plan,) in the UK which provides b)th
pensions in retirement and death beneflts to member5. Pension benefits are related to the members, final salaries at
tlrement and thelr length of Servi￿ at the date they rekn'red or left penslonable servi￿, The Plan closed to future
accrual on 3 1 March 2008. The Plan also contsins some money purchase AVCS and protected rights funds, which are not
included in these disclosures.
In accordance with the schedule af contributions agreed by the Employer and Trustee in August 2023, the contributions
to the Plan for the year ending 3 1 March 2024 have been £5,218,000, which includes £4,918,000 towards the deficit and
£300,000 as an allowance for admlnlstration expense5 and all SCh￿e levies.
The Plan is a registered scheme under UK legislation. The Plan is subject to the scheme funding requirement5 Outlined in
UK legislation. The Plan is governed by the Plan's Trust Deed and Rules dated 4 April 2011. The Trustee is responsible for
the operatlon and the governance of the Plan, including making decisions regarding the Plan's fundlng inve*ment
strategy (although they are required to consult the Principal Employer).
A full attuarial valuation of the Plan was carried OLrt as at 31 March 2024 by a quallfied independent attuary, based upon
membership data as at 31 March 2022, allowing for assumed membership movements over the period from this date, and
any materlal membership movements significantly different from those assumed (e.g. transfers outl.
The most recent formal attuarial valuation of the Plan was as at 31 March 2022 and revealed a funding deficlt of
£53,536,000. In the recovery plan agreed following the valuation, the Principal Employer and other participating
employers agreed to pay deficit reduction contributions of £2,918,000 per annum with the vlew to elimlnating the deficit
by 30 September 2040.
The liabilities of the Plan are based on the current value of expetted beneflt payment cashflows to members of the Plan
over the next 60 or rn0￿ years. The average duratlon of the liabilities 15 approxlmately I l years.
The Plan is exposed to actuarlal rlsks such as market (investment) risk, inte￿t rate risk, inflation risk, currency risk and
longevity risk.
The major assumptions used by the actuary were (in nominal
terms) as follows:
31.3.2024
31.3.2023
Discount rate
Inflation (RPI)
Inflation (CPI)
Revaluation of deferred pensions in excess of GMP
Pension in payment increases of..
CPI or 5010 p.a. if less
CPI Inflatlon since ￿tIrement or 50/0 p.a. compound if le55
CPI or 3010 p.a. if less
4.80010
3.30010
2.850/0
2.85010
2.80Q/o
2,800/0
2.800/0
2.80010
2.500/0
750/0 of HMRC
maximum
750/D of HMRC
maximum
Cotnmutstion of pension for cash at retirement
.27-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
20.
EMPLOYEE BENEFIT OBLIGATIONS - continued
31.3.2024
31.3.2023
Assumed life expectancies on retirement at age 65 are:
Retiring today - Nale5
Retinng today - Females
Retinng in 20 years time - Males
Retinng in 20 years time - Females
20.6
23.4
21.8
24.5
20.8
23.6
22.0
24.7
Value at
31.3.2024
£OOOs
Value at
31.3.2023
£OOOs
The assets in the Plan were•
Multl asset funds
Struttured equity and LDI
Cash
26,047
33,448
I, loo
24,903
35,116
726
Fair value of Plan assets
60,594
60,745
The actual return on assets over the period was:
307
(37,084)
Present value of funded obligations
Fair value of Plan assets
107,082
60,594
111,169
60,745
Surplusl(deficit) in funded scheme
(46,448)
(50,424)
Present value of unfunded obligations
Unrecognlsed actuarial gains/(lossesl
Adjustment in respect of asset ￿lling
Net liability in balance sheet
46,448
50,424
Reconciliation of openlng and closing balances of the present value of the defined beneflt obligation
31.3.2024
31.3.2023
£0005
£OOOs
Benefit obligation at beglnning of year
Current service cost
Interest cost
Contributions by Plan participant5
Actuarial (gainsl/losses
Benefits paid and expenses
Past Servi￿ cost
Settlements
Business combinations
Exchange rate
111,169
693
5,250
148,768
832
4,074
(5,079}
15,6761
1,375
135,041)
(7,464)
Benefit obligation at end of year
107,082
111,169
-28-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
20.
EMPLOYEE BENEFIT OBLIGATIONS- continued
Reconciliation of opening and closing balances of the fair value of Plan assets
31.3.2024
£OOOs
31.3.2023
£OOOs
Fair value of Plan assets at beginning of year
Interest income on Plan assets
Return on assets, excluding interest income
Contributions by employer5
Contributions by Plan participants
Benefits pald and expenses
Busine55 combinations
Settlements
Exchange rate
60,745
2,905
(2,598)
5,218
102,214
2,801
(39,8851
3,079
(5,676)
(7,464)
Fair value of Plan assets at end of year
60,594
60,745
The amounts recognl$ed In proflt or loss:
31.3.2024
£OOOs
31.3.2023
£OOOs
Serylce cost - includlng cUr￿nt & past Servi￿ costs, & settlements
SeNice cost - adminlstrative cost
Net interest on the net defined benefit liability
1,375
693
2,345
771
1,285
Totsl expense
4,413
2,105
Remeasurements of the net defined benefit liability (asset) to be shown in OCI:
31.3.2024
£OOOs
31.3.2023
£OOOs
Actuarial (gains111055e5 On the liabilities
Return on assets, excluding interest income
Changes In the effect of the asset ceiling excluding Interest income
(5,729)
2,598
(35,041)
39,885
Total remeasure of the net defined liability (asset) to be
shown In OCI
(3,131)
4,844
(li) Pension costs: The Pensions Trust Growth Plan
Following a change in legislation in September 2005 there is a potential debt on the employer that could be levied by the
Trustee of the Plan and The Pensions Act 2011 has more recently altered the definition of 5erie5 3 of the Growth Plan so
that a liability arises to employers from membership of any Series except Series 4. The debt Is due in the event of the
employer ceasing to participate in the Plan or the Plan winding up.
The debt for the Plan as a whole is calculated by comparing the liabilities for the Plan (calculated on a buy-out basis i.e.
the cost of securing benefits by purchasing annuity policies from an insurer, plus an allowance for expense5) with the
assets of the Plan. If the liabilities exceed assets there is a buy-out debt.
The leaving employer's share of the buy-out debt is the prorKJrtion of the Plan'5 liability attributable to employment wrth
the leaving employer compared to the total amount of the Plan's liabilitie5 (￿lating to employment with all the currently
participating employers). The leaving employer's debt therefore include5 a share of any 'orphan' liabilities in re5￿cl of
previously participating employer5. The amount of the debt therefore depend5 on many factors including total Plan
liabilities, Plan investment performance, the liabiifcies in respett of current and former employees of the employer,
financial conditions at the time of the ￿ssatiOn event and the Insuran￿ buy-out market. The amounts of debt can
therefore be volatile over time.
-29-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
20.
EMPLOYEE BENEFIT OBLIGATIONS- continued
The bureau has been notified by The Pensions Trust of the estimated employer debt on withdrawal from the Plan based
on the financial position of the Plan as at 30 September 2022. As of this date the estimated employer debt was £8,573.
The trustees of The Pensions Trust have determined that Series 3 only employers will not be asked to make any
contributions to the deficit but may review the decision at the next valuation.
Employer's contributions totalling £31,924 12023 £25,969) were paid into the scheme during the year in respect of 4253
(2023 - 42) members of staff.
21.
CONTINGENT LIABILITIES
The tharltsble company has potentlal financial obligations in respect of:
11 Penslon entitlements in Rspert of past and present staff arlsing under both the NACAB and Penslons Trust defined
benefit pension schemes. In the case of the Pension Trust Growth Plan scheme it has been confirrned that on the basis
of the artuarial assessment of the buyout funding position at 30 September 2022, the employer debt on withdrawal
liability for Hammersmith & Fulham CAB Is £8,573.
22.
RELATED PARTY DISCLOSURES
There were no related party transactioris for the year 31 March 2024 and 31 March 2023.
23.
LIMrrED BY GUARANTEE
The charity Is a private company Ilmited by guarantee, without Share capitsl. Tre members of the company guarantee the
sum of £1 whilst they remain members of the company and for one year thereafter, in accordance with the provlsions of
the Memorandum of Association. The company is controlled by the members that include all of the trustees.
-30-

HAMMERSMITH AND FULHAM
CITIZENS ADVICE BUREAUX SERVICE
DEfAILED STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
INCOME AND ENDOWMENTS
Donations and legacies
Donation5
2,092
2,149
Investment income
Depogt account interest
15,041
3,258
Charitable artivities
Grants and contract income
1,607,125
1,447,255
Other income
Sundry income
287
832
Total incoming resources
1,624,545
1,453,494
EXPENDrruRE
Charltable activitles
Wage5
Social security
Pensions
other direct Costs
1,186,5Q6
104,788
34,529
44,375
1,063,895
98,764
28,369
43,119
1,370,198
1,234,147
Support costs
Support costs
Volunteer cosis
Premi*s related costs
Communication costs
Admini5tratson costs
Depreaation charge
Projett costs
Legal and professional fees
Subscriptions and other costs
554
76,256
20,654
3,561
22,783
3,497
4,780
19,697
2,912
63,549
18,261
5,564
21,602
4,941
16,108
151,782
132,937
Governance costs
Auditors, remuneration
Auditors, remuneration for non audit work
Sundries
5,900
2,500
696
5,500
1,300
1,300
9,096
8,100
Totsl ￿$our￿5 expended
1,531,076
1,375,184
Net income
93,469
78,310
This page does not form part of the statutcry finarKial ststerrents
-31-