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2021-03-31-accounts

REGISTERED COMPANY NUMBER: 3004206 (England and Wales) REGISTERED CHARITY NUMBER: 1053224

Report of the Trustees and Audited Financial Statements for the Year Ended 31 March 2021

for

Richmond Upon Thames Crossroads Care

(A Company Limited by Guarantee)

PB Associates Chartered Accountants 2 Castle Business Village Station Road Hampton Middlesex TW12 2BX

Richmond Upon Thames Crossroads Care

Company Information

Registered Company number 3004206 (England and Wales) Registered Charity number 1053224 Chief Executive Officer Julie Da Costa

Registered office

1 Beverley Court 26 Elmtree Road Teddington Middlesex TW11 8ST Directors & Trustees Mr Peter J Adcock Chair Ms Anna Ferguson Treasurer Miss Eleanor M Willett Mrs Margaret P Dangoor Mr Patrick Riordan (Resigned 11/08/2021) Ms Jane Vines Mr Geoff Lane (Appointed 10/06/2021)

Independent Auditor Gareth Peter Rees, FCA PB Associates Chartered Accountants 2 Castle Business Village Station Road Hampton Middlesex TW12 2BX

Bankers

Barclays Bank PLC Richmond and Twickenham Business Centre PO Box 13, 8 George Street Richmond Surrey TW9 JU

Solicitors

First Assist Group Ltd Marshall's Court Marshall's Road Sutton Surrey SM1 4DU

1

Richmond Upon Thames Crossroads Care

Report of the Trustees

for the Year Ended 31 March 2021

The Trustees, who are also directors of the charity for the purpose of the Companies Act, present their Annual Report and the audited financial statement of the company for the year ended 31[st] March 2021. The Trustees have adopted the provisions of the Statement Of Recommended Practices (SORP � FRS102 � �acc��n�ing and �e����ing b� cha�i�ie��� in preparing the report and the financial statements.

QUALITY, STRUCTURE, GOVERNANCE AND MANAGEMENT

The charity is constituted as a company limited by guarantee and is therefore governed by a Memorandum and Articles of Association.

Crossroads Care Richmond and Kingston upon Thames is also a regulated provider of services and are registered and inspected under Care Quality Commission (CQC). The last onsite inspection was on 10[th] September 2019, where we are required to meet standards. The report was published on 12[th] N��embe� ����� We achie�ed �GOOD� ��e�all� �i�h �OUTSTANDING� f�� ��ell - led�� The report is available from https://www.cqc.org.uk/location/1-124419826

�This meant service leadership was exceptional and distinctive� Leaders and the service culture they created drove and improved high-quality, person- centred care�� CQC ����

As a network partner of Carers Trust, we operate under a national suite of policies, procedures, guidelines, and tools and are also inspected under their Quality Mark.

The latest inspection was in March ����, where we achieved the �Centre of Excellence�, under the Carers Trust Quality Mark and a registered charity (Charity No. 1053224).

TRUSTEE/DIRECTORS

As a registered charity, Crossroads Care Richmond and Kingston is governed by a Board of Trustees. They provide strategic leadership and ensure we are consistent with the goals and objectives detailed in our Memorandum and Articles of Association. Each Trustee brings a wealth of experience, knowledge, and expertise from the private, public, and charitable sector. Together with the CEO, they are responsib le f�� �e��ing �he cha�i���� ���a�egic di�ec�i�n�

Prospective Trustees are invited to meet the CEO, team and Chair and are then taken through a comprehensive induction, in line with the Carers Trust guidelines/tool kit. The induction involves completing a Disclosure and Barring System, training, referencing, and attending Trustees Meetings.

New Trustees are then appointed at a Trustee Meeting and ratified by members at the Annual General Meeting (AGM). Trustees who serve more than six years, require special authority at the AGM.

DIRECTORS

The present directors who are also Trustees are shown on page 1.

DIRECTORS AND TRUSTEE INTEREST

No director or Trustee received any remuneration during this or the previous financial year.

GOVERNANCE

The Board consider and address a broad range of matters and risks on an ongoing basis. Monthly meetings between the Chair and CEO, quarterly Trustee Meetings and a subcommittee covering Personnel and Finance. Agendas addressed are Operational updates, Monitoring, Fundraising and Marketing, Staffing and Personnel, Networking and Strategic Developments and updates, and Personnel and Finance.

2

Richmond Upon Thames Crossroads Care

Report of the Trustees

for the Year Ended 31 March 2021

All accidents and near misses, around health and safety together with safeguarding of adults and children, are reported and addressed at the Trustee Meetings. Peter Adcock is the Trustee allocated to Adult Safeguarding and Margaret Dangoor to Children Safeguarding. A positive reputation of safe service delivery has been established over the last 30 years in line with policy, procedure, guidelines, training and relationships with health and social care providers.

The new strategic plan for 2018-2023 was developed from a Strategic Away Day which involved Trustees, office and operational staff and service users. The main priorities can be broken down into four (4) broad categories, which will � be monitored yearly Finances, Service Expansion, Organisational and Social Impact.

We will continue to:

All operations are subject to ongoing development, monitoring and risk assessment. The Trustees are satisfied that these systems of analysis, planning and review enable them to identify the major risks and that systems are in place or being developed to mitigate and manage potential risks.

As a non-profit organisation, we provide bespoke, high quality home and community respite services in the boroughs of Richmond and Kingston. Our team are not volunteers; they are highly trained, paid, and experienced Care Support Workers. For over 33 years, we have been delivering high standards of care and services for children and adults of all ages and disability.

3

Richmond Upon Thames Crossroads Care

Report of the Trustees

for the Year Ended 31 March 2021

MANAGEMENT

The core staff and some volunteers are managed and supervised on a day-to-day basis, with a 24 hour on-call service and an open-door policy. The team attend regular meetings and are allocated and managed by the senior team members and Care Manager.

In April 2018, Julie Da Costa was appointed as the new Chief Executive Officer (CEO). The CEO is supported by Rachel Tawadrous, the Chief Operating Officer (COO). The organisational structure is designed to ensure quality and safe service delivery. In January 2019, we appointed a new Care Manager.

All staff endeavour to ensure the quality assurance of the services, in line with policy and procedures. They are relied ���n �� b�ild and ����ain �he cha�i���� hi gh reputation and their dedication and enthusiasm is evident and appreciated by Carers and those they care for.

AIM OF THE ORGANISATION

Crossroads Care Richmond and Kingston upon Thames is a specialist voluntary organisation supporting Carers and gi�ing �hem ��ime ���� f�� �hem�el�e�� b� ����iding high -quality care and support to those they care for.

All staff endeavour to ensure the quality assurance of the services, in line with policy and procedures. They are relied upon to build and sustain the charities high reputation and their dedication and enthusiasm is evident and appreciated by Carers and those they care for.

We aim to reduce the negative impact caring has on the mental and physical health of Carers and the people they care for.

O�� �e��ice� a�e aimed a� �he �Ca�ing E��e�ience�� ��e�en�ing b�eakd��n�c�i�i�� and im����ing ��ali�� �f famil� life by providing respite breaks, signposting (information and advice) and practical/emotional group support. Our organisation:

Our core commissioned services are in line with our health and social care providers and the NHS Outcomes Framework � Promoting Well-being and Independence.

OBJECTIVES

Crossroads Care Richmond and Kingston upon Thames is committed to providing practical support in the home to enable Carers to have a break from their caring responsibilities.

OUR VISION

Crossroads Care Richmond and Kingston upon Thames wants the role and contribution of unpaid Carers of all ages to be recognised, and for them to have access to the support and services they need to live their own lives.

OUR MISSION

Crossroads Care Richmond and Kingston upon Thames seeks to:

4

Richmond Upon Thames Crossroads Care

Report of the Trustees

for the Year Ended 31 March 2021

PHILOSOPHY OF CARE

Crossroads Care Richmond and Kingston upon Thames respects the individuality of Carers and those with care needs, and seeks to promote their choice, independence, dignity, and safety. We believe Carers should have access to highquality services that enable them to fully benefit from a break from their caring responsibilities.

We respect the privacy and personal choices, lifestyles, customs, cultures, and values of each person who receives a service and seek to involve Carers and their cared for in this process.

Crossroads Care Richmond and Kingston upon Thames:

WHAT WE DO

Established in 1987, for over 33 years we have been providing high-quality, bespoke, and flexible home and community respite care and support services to Carers and the people they care-for, of all ages and disability, including behavioural, emotional and/or medical needs, as well as dementia care and palliative care. Our core team are not volunteers, they are highly trained, paid, and experienced Care Support Workers.

Home respite care support: our Care Support Workers typically provide 1:1 respite support (a minimum of two hours) within the home.

Respite gives unpaid Carers (mother, father, siblings, Carers) an essential break from their caring role. It allows them to spend quality time alone, have time out, meet appointments, participate in activities with their other children or spend time with their partners.

In order to maximise the benefits of a respite break, each package of care is bespoke and personalised. This may or may not include looking after the whole family unit.

Our team of expert Care Support Workers will:

We extend our services beyond our charitable provision by providing private and commissioned services through contracts from health and social care providers e.g., NHS, Continuing Care, Adult Social Services and Achieving for Children. We also hold the Emergency Respite Service for the London Borough of Richmond.

5

Richmond Upon Thames Crossroads Care

Report of the Trustees

for the Year Ended 31 March 2021

We comply with:

A non-profit organisation, we can offer extended respite breaks beyond our charity services and provisions through private purchasing or match funding with direct payments and contracts from health and social care providers e.g., NHS, Continuing Care Nursing team, Adult Social Services, Achieving for Children.

We pride ourselves on the excellent working relationship we have with our statutory Health and Social Care Professionals across the boroughs of Richmond and Kingston. Together we are ensuring that Carers and the people they care for, living within these boroughs, receive the very best possible care and support.

Each package of care is bespoke and personalised. In order to maximise the quality and benefits of a respite break, we work closely and in conjunction with the expertise of the Social and Health Care Professionals involved. This may include looking after the whole family unit.

We ha�e �efe��ed �� �he Cha�i�� C�mmi��i�n�� gene�al g�idance �n ��blic benefi�� �hen �e viewing our aims and objectives and in planning our future activities.

All our charitable activities are undertaken for the public benefit.

COMMUNITY / OUTREACH SERVICES

Over the years, we have developed specialisms and extended services to meet the local need of both adults and children. We have positioned Crossroads Care strategically across the boroughs, and every day we work with the local councils and other voluntary and ��a������ �a��ne�� �e�g�� NHS� Ad�l� and Child�en�� S�cial Se��ice�� Al�heime��� S�cie��� �� ���i�e �� mee� �e��le�� need� f�� Ca�e�� and �he �e��le �he� ca�e f���

�The agency had a highly developed professionals� network that enabled seamless joined -up working between services based on people�s needs, wishes and best interests�� CQC ����

We feel �hi� ha� hel�ed �� iden�if� ��ecific �hidden� and �ha�d -to- �each� g����� and enabled �� �� de�el�� ��eciali�m� and extend our services to cover needs of our local community, of all ages and disability, from babies to the elderly. Local challenges/priorities: ageing population, multiple health needs, double Carers; complex multiple health conditions; increase in social isolation across socioeconomic groups; high levels of adolescent drugs/alcohol misuse; self-harm and suicide hospital admissions.

Community Projects:

We sustain st ��ng�l�ng ���king �ela�i�n�hi�� �i�h ��� ��a������ and ��l�n�a�� �a��ne�� e�g�� �he Al�heime��� S�cie��� Integrated Neurological Services and the Richmond Carers Centre.

6

Richmond Upon Thames Crossroads Care

Report of the Trustees for the Year Ended 31 March 2021

EQUAL OPPORTUNITIES

In line with the Carers Trust policy and procedure, together with the charities fundamental ethos, a stance on the opposition of discrimination is central, on the grounds of sexual orientation, faith, race, disability, age and marital or gender status. We provide a holistic person-centred service, and the people with whom we work are always treated with courtesy and respect. Likewise, are all our staff, clients, suppliers, partners, and contractors. The charity is committed to promoting the health and safety and wellbeing of all our staff and clients.

RESERVES POLICY

Purpose

This Policy complies with the Accounting and Reporting Standards for charities set out in the Statement of Recommended Practice, SORP (FRS 102). This requires charities to have a written Reserves Policy, founded on a realistic assessment of their reserves needs and which has been formally agreed by the Board of Trustees.

Definition of Reserves

Reserves are those monies that may be held and spent in accordance with this Policy formed from unrestricted funds. Reserves may be built up from any monies that do not have a designated or restricted use.

Legal Basis

Trustees have general legal duty to expend charity funds within a reasonable time of receiving them. Although holding income funds in reserve does not comply with this duty, the Trustees have the implied power to take actions where necessary to ensure that the charity function properly.

Reason for Holding Reserves

Reserves shall only be held where this is necessary and prudent to provide for the continuing effectiveness of the charity and, if necessary, for the appropriate costs of winding up the charity. Reserves may be designated for specific costs such as redundancy or asset replacement. They may also be held for contingencies such as managing the late receipt of grants or a deficit in income over expenditure.

The Level of Reserves Needed

Crossroads Care Richmond and Kingston upon Thames will hold reserves at a level to cover reasonable financial risks of running the charity as determined by the Board.

In principle, unrestricted reserves should be maintained at not less than three (3) months running costs plus 10% and should not normally exceed 40% of annual income. This represents a level below which efforts should be made to increase reserves and above which efforts should be made to reduce reserves.

The Use of Reserves

Reserves may only be committed at the discretion of the Board, in accordance with this policy.

Policy Review

This policy (and the agreed level of reserves) should be reviewed by the Board from time to time.

7

Richmond Upon Thames Crossroads Care

Report of the Trustees

for the Year Ended 31 March 2021

FINANCIAL REVIEW

The beginning of this financial year coincided with the Coronavirus lockdown, and no one was sure how that would affect grant funding or the demand for our services from the London Borough of Richmond upon Thames (LBRUT). The result was increased demand for our services and additional funding from several grant funders to help Crossroads Care Richmond and Kingston upon Thames cope with the new challenges.

Turnover improved on the 2019-2020 financial year, due to this continued generosity of our grant funders listed below and increased demand for our services from LBRUT and Clinical Commissioning Group (CCG). This has resulted in the charity achieving a healthy profit over the 2019-2020 year.

Once again, we would also like to express our sincere thanks to our local funders i.e., Hampton Fund, Richmond Parish Lands Charity and Barnes Fund and the LBRUT and CCG and The Victoria Foundation for their continuing support.

During these challenging times we were able to continue our work controlling our indirect costs, such as management and administration costs and training for all staff.

Auditors

A resolution to appoint PB Associates as auditors was proposed at the Annual General Meeting held on 1[st] October 2020.

Small company provisions

This report has been prepared in accordance with the small companies regime under the Companies Act 2006.

CHAIR’S STATEMENT

These accounts and reports have been prepared for the year ended 31 March 2021, and it would be remiss of the Chair not to at least comment on the coronavirus crisis, which erupted in the UK right at the end of the 2019-2020 financial year. As we all know this crisis (now more commonly referred to as the COVID-19 pandemic) is the most significant challenge affecting the UK since the Second World War.

The crisis broke in the last two weeks of March and by the end of the 2019-2020 financial year the team immediately risk assessed and adapted services. While 2020 proved to be an especially difficult year for everyone, this was particularly true for Carers and the people they cared for, whose only social contact is often outside the home. Our support services for Carers have never been more essential.

The way our team responded to meet the needs of our clients during the crisis will be further documented by Crossroads Care CEO, Julie Da Costa in the Annual Review 2020-2021. This will be published in time for the 2021 AGM. All I, as Chair, would like to do now is pay tribute to the magnificent response of the Crossroads Care staff during an extremely turbulent period in our history. As a proactive organisation and regulated key provider, our response has been immediate and impactful, yet beyond our mission remit for Carers, as we believe we have a civic responsibly to respond and meet the needs during a national crisis.

Away from the COVID-19 crisis and in the year under review, the charity continued to strengthen and improve the services we offer to clients, despite again facing significant challenges. Staff and employees have responded exceptionally well to these challenges, and I am therefore pleased to report that it has been another positive year for Crossroads Care. Highlights in the period under review include:

A further increase in hours to support our clients and their families, helped by matched funding and grants from our major supporters and the LBRUT. We see matched-funding as a positive way to increase the number of hours of respite care that we are able to deliver to our clients and increase our support to the community generally.

8

Richmond Upon Thames Crossroads Care

Report of the Trustees

for the Year Ended 31 March 2021

As we continue to deliver high-quality respite care services, further progress has been made across all areas of the organisation. In particular this year we have:

The challenge for 2021-2022 is to explore new ways to raise our profile and gain funds that will diversify our income and meet this new need.

Finally, we are very pleased that Sir Hon Vince Cable continues to act as our Patron. We would like to thank Sir Vince for continuing in this role and for the help and support he has provided in raising awareness of the importance of Carers in society and further championing their cause.

Throughout a period of significant change in the Care Sector, the Board remains focused in its strategic leadership by delivering responsible governance and effective risk management. We will continue to extend and develop our services and specialisms to meet local needs, priorities and changes within the demographic environment.

We would like to extend an enormous thanks and gratitude to all our supporters, sponsors, and funders, particularly Richmond Parish Lands Charity , Hampton Fund , Barnes Fund, The Victoria Foundation, and the London Borough of Richmond upon Thames.

Furthermore, we would like to extend our sincere thanks to all our employees and volunteers for their tremendous hard work and contribution throughout the last year.

Approved by order of the Board of Trustees on .................................................................. and signed on its behalf by:

..................................................................... P Adcock, Trustee

...................................................................... A Ferguson, Trustee

REGISTERED CHARITY NUMBER: 1053224

9

Richmond Upon Thames Crossroads Care Independent Auditor’s report to the Trustees of Richmond upon Thames Crossroads Care

Opinion

We have audited the financial statements of Richmond Upon Thames Crossroads Care (the 'charity') for the year ended 31 March 2021 which comprise the Statement of Financial Activities , Statement of Financial Position and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant �� ��� a�di� �f �he financial ��a�emen�� in �he UK� incl�ding �he FRC�� E�hical S�anda�d� and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report, other than the financial statements and ��� a�di����� �e���� �he�e�n� The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

10

Richmond Upon Thames Crossroads Care Independent Auditor’s report to the Trustees of Ri chmond upon Thames Crossroads Care (continued)

Opinions on other matters prescribed by the Companies Act 2006

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees' Annual Report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees' responsibilities statement, the trustees (who are also the directors of the charity for the purpose of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charity's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so.

Auditor’s r esponsibilities for the Audit of the Financial Statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from ma�e�ial mi���a�emen�� �he�he� d�e �� f�a�d �� e����� and �� i���e an a�di����� �e� ort that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

We identify and assess the risks of material misstatement of the Financial Statements, whether due to fraud or error, and then design and perform audit procedures responsive to those risks, including obtaining audit evidence that is sufficient and appropriate to provide a basis for our opinion.

11

Richmond Upon Thames Crossroads Care Independent Auditor’s report to the Trustees of Richmond upon Thames Crossroads Care �continued�

Identifying and assessing potential risks related to irregularities

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and noncompliance with laws and regulations, our procedures included the following:

Audit response to risks identified

Our procedures to respond to the identified risks included:

As part of an audit in accordance with ISAs (UK), we exercise professional judgment and maintain professional scepticism throughout the audit. We also:

· Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the trustees.

12

Richmond Upon Thames Crossroads Care

Independent Auditor’s report to the Trustees of Richmond upon Thames Crossroads Care (continued)

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

Use of our Report

This report is made solely to the charity's members, as a body, in accordance with chapter 3 of part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity's members as a body, for our audit work, for this report, or for the opinions we have formed.

Gareth Peter Rees (Senior Statutory Auditor)

2 Castle Business Village Station Road Hampton Middlesex TW12 2BX

For and on behalf of PB Associates Chartered accountants & statutory auditor

September 2021

13

Richmond Upon Thames Crossroads Care

Statement of Financial Activities (Incorporating the Income and Expenditure Account) for the Year Ended 31 March 2021

Notes
INCOME FROM:
Charitable activities
Income from Charitable Activities
4
Investment income
3
Other income
Total
EXPENDITURE ON
Raising funds for Charitable activities
5
Expenditure on Charitable Activities
6
Governance Costs
Total
NET INCOME/(EXPENDITURE)
Net movement in funds
RECONCILIATION OF FUNDS
Total funds brought forward
TOTAL FUNDS CARRIED FORWARD		 Unrestricted
funds
£
477,647
48
14,118
491,813
39,214
429,608
2,100
470,922
20,891
20,891
96,770
117,661		 Restricted
funds
£
247,727
-
-
247,727
19,752
216,395
-
236,147
11,580
11,580
60,374
71,954		 Total
funds
31.03.21
£
725,374
48
14,118
739,540
58,966
646,003
2,100
707,069
32,471
32,471
157,144
189,615		 Total
funds
31.03.20
£
649,697
204
14,126
664,027
64,651
577,735
2,100
644,486
19,541
19,541
137,603
157,144

The statement of financial activities includes all gains and losses recognised in the year.

All income and expenditure has arisen from continuing activities.

� The profit for Companies Act 2006 purposes is £32,471 (2020 £19,541).

14

Richmond Upon Thames Crossroads Care

Balance Sheet As at 31 March 2021

Notes
FIXED ASSETS
Tangible assets
12
CURRENT ASSETS
Debtors
13
Cash at bank
CREDITORS
Amounts falling due within one year
14
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT LIABILITIES
CREDITORS
Amounts falling due after more than one year
15
NET ASSETS
FUNDS
Unrestricted Income funds
16
Designated Contingency Reserve
16
Unrestricted funds
Restricted funds
16
TOTAL FUNDS		 53,452
153,454		 Total funds
31.03.21
£
313,552



46,768
360,320
(170,705)
189,615


117,661
71,954
189,615		 50,231
133,353		 Total funds
31.03.20
£
317,243



21,438
206,906
(160,138)		 183,584
(162,146)
47,661
70,000		 26,770
70,000
338,681
(181,537)
157,144


96,770
60,374
157,144

These accounts have been prepared in accordance with the Charities Statement of Recommended Practice SORP (FRS 102).

The accounts were approved by the Directors on ............................................. and were signed on their behalf by:

.............................................

A Ferguson - Trustee

............................................. P J Adcock - Trustee

15

Richmond Upon Thames Crossroads Care

Cash Flow Statement for the Year Ended 31 March 2021

Cash flows from operating activities:
Net cash provided by operating activities (see note below)
Cash flows from investing activities:
Purchase of fixtures, fittings and equipment
Net cash (used in) investing activities
Cash flows from financing activities:
Repayments of borrowing
Net cash (used in) financing activities
Change in cash and cash equivalents in the reporting period
Cash and cash equivalents at the beginning of the reporting period
Cash and cash equivalents at the end of the reporting period
Reconciliation of net income/expenditure to net cash flow from operating activities
Net expenditure for the reporting period (per statement of financial activities)
Depreciation
(Increase) in debtors
(Decrease) in creditors
Net cash provided by operating activities
Analysis of cash and cash equivalents
Cash at bank		 31.03.21
£
33,867
(4,753)
(4,753)
(9,013)
(9,013)
20,101
133,353
153,454
32,471
8,444
(3,221)
(3,827)
33,867
153,454		 31.03.20
£
22,731
(4,509)
(4,509)
(8,064)
(8,064)
10,158
123,195
133,353
19,541
7,390
(25)
(4,175)
22,731
133,353

16

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements for the Year Ended 31 March 2021

1. ACCOUNTING POLICIES

Basis of preparation

The financial statements have been prepared in accordance with: Statement of Recommended Practice (applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)) (issued in October 2019) - (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Richmond Upon Thames Crossroads Care meets the definition of a public benefit entity under FRS102.

Assets and liabilities are recognised at historical cost as modified by the revaluation of freehold property.

The Trustees have considered the company's balance sheet, trading activity and estimated cash flows for a period of at least 12 months from the date these financial statements were signed and have concluded that the charity will continue to be able to meet its obligations as these fall due. The Trustees have also 'stressed' their cash flow analysis to take into account the impact on their business of possible scenarios brought on by the impact of the Covid19 pandemic, alongside further measures that they can take to mitigate the impact.

Based on these assessments, given the measures that could be undertaken to mitigate the current adverse conditions, and the current resources available, the directors have concluded that they can continue to adopt the going concern basis in preparing these financial statements.

Income

Voluntary income including donations and grants that provide core funding or are of a general nature is recognised where there is entitlement, certainty of receipt and the amount can be measured with sufficient reliability.

Deferred income represents amounts received for future periods and is released to incoming resources in the period for which it has been received. Such income is only deferred when:-

Investment income is recognised on a receivable basis.

Income from charitable activities includes income recognised as earned (as the related goods or services are provided) under contract.

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably.

Charitable expenditure comprises those cost incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activities and those costs of an indirect nature necessary to support them.

Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources.

Support Cost Allocation

Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources, for example, allocating property costs by floor areas, or per capita, staff costs by the time spent and other costs by their usage.

17

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements (continued) for the Year Ended 31 March 2021

1. ACCOUNTING POLICIES (continued)

Tangible fixed assets

Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life:

Land and Buildings straight line over 100 years Fixtures, fittings and equipment 33% straight line Motor Vehicles 20% straight line

Operating Leases

Rentals payable under operating leases are charged in the statement of financial activities on a straight-line basis over the lease term.

Fund accounting

Unrestricted funds which are general funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Designated funds are unrestricted funds set aside at the discretion of the trustees for specific purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

2. RESERVE POLICY

The Board has a Reserves Policy that complies with the Accounting and Reporting Standards for charities set out in the Charities SORP (FRS 102). This requires charities to have a written Reserves Policy that has been formally agreed by the Board of Trustees and which provides the basis from which a realistic assessment of the need for reserves may be made.

Richmond Crossroads Care will hold reserves at a level to cover reasonable financial risks of running the charity as determined by the Board. To determine this level the Trustees undertake a risk analysis based on funding stability and commitment to expenditure.

Each source of funds is assessed on:

This produces an index score for each source of funds and this is multiplied by the percentage of the total income that that source provides. The sum of these percentages provides an indication of the overall stability of the income.

Likewise, commitment to expenditure is considered greater if it is central to our objects rather than a desirable add-on.

In principal, general reserves should be maintained at the designated level plus or minus 10% of annual income. This represents a level below which efforts should be made to increase reserves and above which efforts should be made to reduce reserves.

Improving the stability of income should be the consistent aim of the executive in order to reduce the need for reserves. However, in the event that the above analysis calls for a level of general reserves of more than 50% of annual income, efforts will be made to reduce commitment to expenditure.

18

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements (continued) for the Year Ended 31 March 2021

3. INVESTMENT INCOME

4.
GRANTS, DONATION AND CONTRACT INCOME
Private Income
Other Income from Charitable Activities
Donations
Local Authority & other agencies:

LBRUT Social Services Contract Care
LBRUT Achieving for Children Ltd
LBRUT Carers Hub
LBRUT Emergency Breaks
Clinical Commissioning Group
Grants from Trusts & Foundations:
Barnes Workhouse Fund
BBC Children in Need
Carers Trust
Friends of Barnes Hospital
Hampton Fuel Allotment
Male Carers Project
Richmond Parish Lands
Richmond Parish Lands - Covid 19
Victoria Foundation
Other
Deposit account interest		 Unrestricted
funds
£
70,481
2,385
29,991
102,857

39,015
106,528
-
6,120
182,272
333,935
-
-
-
-
-
-
-
-
-
40,855
40,855
477,647
Unrestricted
funds
£
48		 Restricted
funds
£
-
-
-
-
-
-
37,420
4,380
-
41,800
19,650
13,000
2,100
-
70,037
2,000
46,288
10,000
10,500
32,352
205,927
247,727
Restricted
funds
£
-		 31.03.21
£
70,481
2,385
29,991
102,857
39,015
106,528
37,420
10,500
182,272
375,735
19,650
13,000
2,100
-
70,037
2,000
46,288
10,000
10,500
73,207
246,782
725,374
31.03.21
£
48		 31.03.20
£
204
31.03.20
£
75,651
60
23,502
99,213
28,129
112,092
34,195
10,500
129,179
314,095
19,650
9,991
3,900
2,000
78,367
-
61,288
-
10,000
51,193
236,389
649,697

5. EXPENDITURE ON RAISING FUNDS

Staff costs
Direct Costs		 Unrestricted
funds
£
34,665
4,549
39,214		 Restricted
funds
£
17,461
2,291
19,752		 31.03.21
£
52,126
6,840
58,966		 31.03.20
£
46,152
18,499
64,651

19

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements (continued) for the Year Ended 31 March 2021

6. EXPENDITURE ON CHARITABLE ACTIVITIES

Staff costs
Other Costs		 Unrestricted
funds
£
325,123
104,485
429,608		 Restricted
funds
£
163,765
52,630
216,395		 31.03.21
£
488,888
157,115
646,003		 31.03.20
£
420,386
157,349
577,735

7. EXPENDITURE ON CHARITABLE ACTIVITIES

DIRECT COSTS
Fundraising Costs
Employment Costs
Other Direct Costs
Other Staff Expenses
Insurance
Office Expenses
Establishment Costs
Subscriptions and Memberships
Interest Payable
Depreciation of Fixed Assets
SUPPORT COSTS
Employment Costs
Establishment Costs
Accountancy
Postage and stationery
Auditors' remuneration
Bank Charges
Legal Expenses		 Fund-
Raising
£
6,840
-
-
-
-
-
-
-
-
-
6,840
52,126
-
-
-
-
-
-
52,126
58,966		 Care Work
£
-
333,291
53,528
30,876
7,959
17,981
522
8,628
7,523
8,444
468,752
155,597
8,073
3,734
8,513
-
1,334
-
177,251
646,003		 Governance
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
2,100
-
-
2,100
2,100		 Total
£
6,840
333,291
53,528
30,876
7,959
17,981
522
8,628
7,523
8,444
475,592
207,723
8,073
3,734
8,513
2,100
1,334
-
231,477
707,069

8. NET EXPENDITURE

Net expenditure is stated after charging/(crediting):

Net expenditure is stated after charging/(crediting):
31.03.21 31.03.20
£ £
Audit fees 2,100 2,100
Depreciation - owned assets 8,444 7,390

20

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements (continued) for the Year Ended 31 March 2021

9. TRUSTEES’ REMNERATION AND EXPENSES

� No trustees received any remuneration or expenses for the year ended 31 March 2021 (2020 nil).

10. EMPLOYEES ’ REMUNERATION

31.03.21 31.03.20
£ £
Wages and salaries 541,014 466,538

No employees received emoluments in excess of £60,000 in the current or previous tax year.

The average monthly number of employees (including Trustees) during the year, analysed by category, was as follows:

Chief Executive
Administration and Support
Care Workers and Saturday Project Staff		 31.03.21
1
6
20
27		 31.03.20
1
5
19
25

11. TAXATION

As a registered charity, Richmond Upon Thames Crossroads Care is potentially exempt from taxation of income and gains falling within s520 to s537 of Income Tax Act 2007 and s256 of the Taxation of Chargeable Gains Act 1992. No tax charge has arisen in the year.

12. TANGIBLE FIXED ASSETS

COST
At 1 April 2020
Additions
At 31 March 2021
DEPRECIATION
At 1 April 2020
Charge for year
At 31 March 2021
NET BOOK VALUE
At 31 March 2021
At 31 March 2020		 Freehold
property
£
325,000
-
325,000
15,979
3,250
19,229
305,771
309,021		 Fixtures,
Fittings &
Equipment
£
32,506
4,753
37,259
28,122
2,315
30,437
6,822
4,384		 Motor
Vehicles
£
14,394
-
14,394
10,556
2,879
13,435
959
3,838		 Totals
£
371,900
4,753
376,653
54,657
8,444
63,101
313,552
317,243

21

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements (continued) for the Year Ended 31 March 2021

12. TANGIBLE FIXED ASSETS (continued)

Freehold Land and Buildings

The gross book value of freehold land and buildings includes £325,000 (2020 - £325,000) of depreciable assets. The property was revalued in May 2015, on an open market basis by Stuart Edwards Mann Smith Chartered Surveyors to a value of £325,000.

13. DEBTORS

Trade debtors
Other Debtors		 31.03.21
£
40,484
12,968
53,452		 31.03.20
£
41,692
8,539
50,231

14. CREDITORS: Amounts falling due within one year

Bank loans and overdrafts
Trade creditors
Social security and other taxes
Accrual and deferred income
Other creditors		 31.03.21
£
10,126
5,415
9,756
130,450
4,391
160,138		 31.03.20
£
8,307
4,687
9,563
136,375
3,214
162,146

Creditors amounts falling due within one year includes the following liabilities on which security has been given by the charity:

31.03.21 31.03.20
£ £
Bank loans and overdrafts 10,126 8,307

Bank loans and overdrafts comprise a mortgage secured by a fixed charge on the freehold property of the charity and which represents 59.1% of its net book value (2020: 61.4%). The loan is repayable by instalments and is due to be settled in full by 25 September 2035.

Creditors amounts falling due within one year includes deferred income, summarised as follows:

Brought forward at 1 April
Amount released to incoming resources
Amount deferred in the year
Carried forward at 31 March		 31.03.21
£
99,619
(99,619)
93,108
93,108		 31.03.20
£
110,689
(110,689)
99,619
99,619

22

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements (continued) for the Year Ended 31 March 2021

15. CREDITORS: Amounts falling due after more than one year

Creditors amounts falling due after more than one year includes the following liabilities on which security has been given by the charity:

31.03.21 31.03.20
£ £
Bank loans and overdrafts 170,705 181,537

Bank loans and overdrafts comprise a mortgage secured by a fixed charge on the freehold property of the charity and which represents 59.1% of its net book value (2020: 61.4%). The loan is repayable by instalments and is due to be settled in full by 25 September 2035.

Included in creditors are the following amounts due after more than 5 years:

After more than five years by instalments
16.
ANALYSIS OF FUNDS
Year Ended 31 March 2021
At
1 April 2020
£
Unrestricted funds
General fund
26,770
Designated Contingency
70,000
Restricted funds
General fund
60,374
TOTAL FUNDS
157,144
Year Ended 31 March 2020
(Comparative)
At
1 April 2019
£
Unrestricted funds
General fund
16,221
Designated Contingency
70,000
Restricted funds
General fund
51,382
TOTAL FUNDS
137,603		 Incoming
Resources
£
491,813
-
247,727
739,540
Incoming
Resources
£
388,122
-
275,905
664,027		 31.03.21
£
138,376
Resources
Expended
£
(470,922)
-
(236,147)
(707,069)
Resources
Expended
£
(377,573)
-
(266,913)
(644,486)		 31.03.20
£
148,308
At
31 March 2021
£
47,661
70,000
71,954
189,615
At
31 March 2020
£
26,770
70,000
60,374
157,144

23

Richmond Upon Thames Crossroads Care

Notes to the Financial Statements (continued) for the Year Ended 31 March 2021

17. DESCRIPTION OF FUNDS

� Saturday Club provides recreational activities and support for up to 40 children and young carers with special educational needs and is open 38 weeks in the year (term time), including summer and Christmas outings and activities.

Caring Café � in association with Al �heime��� S�cie�� Richm�nd b�anch� �hi� i� a drop-in café for people affected by dementia and is open twice a month.

Carers Café - The Carers Café is a friendly gathering where people affected by their Caring experience can meet for coffee and snacks in the company of others in a similar situation. Ex-carers and the people they care for are also welcome. They are able to obtain information and support from trained Crossroads staff.

Transition Project - The Transition Project provides a friendly environment with refreshments, for children and young people with Special Educational Needs and/or Disability. Trained support workers provide respite care, support and advice. A space where children and young people are able to think about their transition into adulthood and their futures. Focusing on CV writing, support with college/school work, and essential life skills, in a fun, safe, social and supportive environment.

Men Who Care Project - The Men Who Care specifically addressing the health, support and care needs of this vulnerable and particularly socially isolated group of people. Offering monthly meetups, specialist sessions and outing. This early intervention gives male Carers the same opportunities and outcomes as their female counterparts, and addresses outcomes around support, as well as their mental and physical health and wellbeing.

Dads Who Care Project - In partnership with Achieving For Children, the Men Who Care Project has extended to incorporate Male Parent Carer, providing the same model of service, with some joint activities/sessions. Early monitoring identifies dissimilarities to their older Male Carers around Self-Esteem and Identity.

� Designated Contingency Reserve a portion of unrestricted funds set aside to cover potential redundancies and other committed costs in the event of a change in local authority policy resulting in significant loss of contract income.

18. NET ASSETS BY FUND

Year Ended 31 March 2021
Tangible Assets
Current Assets
Creditors - amounts falling due within one year
Creditors - amounts falling due after one year
Net Assets
Year Ended 31 March 2020 (Comparative)
Tangible Assets
Current Assets
Creditors - amounts falling due within one year
Creditors - amounts falling due after one year
Net Assets		 Unrestricted
funds
£
313,552
134,952
(160,138)
(170,705)
117,661
Unrestricted
funds
£
317,243
123,210
(162,146)
(181,537)
96,770		 Restricted
funds
£
-
71,954
-
-
71,954
Restricted
funds
£
-
60,374
-
-
60,374		 31.03.21
£
313,552
206,906
(160,138)
(170,705)
189,615
31.03.20
£
317,243
183,584
(162,146)
(181,537)
157,144

24