2023-03-31-accounts

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Company number: 3136052 Charity number: 1051711

Age UK Hillingdon, Harrow and Brent

Report and financial statements For the year ended 31 March 2023

Age UK Hillingdon, Harrow and Brent

For the year ended 31 March 2023

Reference and administrative information ...................................................................................... 1 Trustees’ annual report .................................................................................................................. 3 Independent auditor’s report ....................................................................................................... 25 Statement of financial activities (incorporating an income and expenditure account) ................... 29 Balance sheet ............................................................................................................................... 30 Statement of cash flows ................................................................................................................ 31 Notes to the financial statements ................................................................................................. 32

Age UK Hillingdon, Harrow and Brent

Reference and administrative information

For the year ended 31 March 2023

Company number 3136052 Country of incorporation England & Wales Charity number 1051711 Country of registration England & Wales Registered office and 2 Chapel Court operational address 126 Church Road HAYES UB3 2LW

Age UK Hillingdon, Harrow and Brent also trades under the names: Age UK Hillingdon, Age UK Harrow, Age UK Brent and Age UK North West London.

Trustees Trustees, who are also directors under company law, who served during the year and up to the date of this report were as follows:

	Neil Franklin	Chair
	Roger Calverley	Treasurer
	Christine Beatty
	Tony Burch
	Heather Du Pille
	Tony Valentine	(resigned 22 November 2022)
	Hiran Weereratne	(resigned 15 August 2022)
	Peter Slavid
	Carolina Castillo
	Ami Kotecha	(resigned 30 August 2022)
	Natasha Spence
	Kalpa Kharicha	(appointed 22 November 2022)
	Gurpreet Mangat	(resigned 5 September 2022)
	Christopher Jenner	(appointed 15 January 2023)
Honorary President	The Mayor of Hillingdon
Key management	Julian Lloyd	Chief Executive & Company Secretary
personnel	Hannah Cinamon	Director of Resources (until 28 September 2022)
	Samantha MacKenzie	Director of Resources (from 1 September 2022)
	Clare Miles	Director of Finance (until 1 May 2023)
	Tina Smith	Director of Services (Commercial & Retail) (until 28
	June 2023)
	Elizabeth Tack	Director of Services (Statutory and Trusts)

Age UK Hillingdon, Harrow and Brent

Reference and administrative information

For the year ended 31 March 2023

Bankers CAF Bank Ltd, 25 Kings Hill Avenue, West Malling, Kent, ME19 4JO Santander Bank Bridle Road Bootle Merseyside, L30 4GB Solicitors Hunters Law LLP 9 New Square, Lincoln's Inn London WC2A 3QN Auditor Sayer Vincent LLP Chartered Accountants and Statutory Auditor Invicta House 108-114 Golden Lane LONDON EC1Y 0TL

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

The trustees present their report and the audited financial statements for the year ended 31 March 2023.

Reference and administrative information set out on page 1 forms part of this report. The financial statements comply with current statutory requirements, the memorandum and articles of association, the requirements of a directors’ report as required under company law, and the Statement of Recommended Practice - Accounting and Reporting by Charities: SORP applicable to charities preparing their accounts in accordance with FRS 102.

Objectives and activities

Purposes and aims

Our Mission, Vision, Values and Aims

Our Mission

To make later life better in Hillingdon, Harrow and Brent.

Our Vision

To create a community where everyone can love later life.

We want to be seen and acknowledged as:

A quality and trusted provider of services;
Innovative and responsive;
Representative of and grounded in the community; and
Accessible and proactive in the use of technology.

Our Values

Caring about what we do, the needs of older people being representative and grounded in the community
Respect for the choices of older people
Valuing diversity of different ethnicities, gender, ages, experiences and cultural backgrounds
Accessible, Responsive and Enabling in our approach
Professional in our approach
Accountable to all our stakeholders.

Our Aims

Empowering, Enabling and Supporting

Our aims for the older people in Hillingdon, Harrow and Brent are to:

Increase the number of older people benefitting from our services
Reduce isolation for older people and particularly older people living alone
Improve the quality of life for older people using our services, as evidenced by reporting that they are better able to:
Look after their home and keep safe

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Look after themselves and retain their independence
Maintain their health and wellbeing
Keep in touch with people and life
Manage their money
Increase our net contribution to Hillingdon, Harrow and Brent.

Strategic Objectives

To enable us to grow, have a sustainable future and achieve our aims we have set a number of strategic objectives.

These are to:

Provide Information and Advice services to all old people in our area.
Target services and interventions to the greatest need.
To pursue strategic alliances to develop service provision and improve efficiency
Diversify our income.
Promote the work of the charity.
Measure our performance.
Develop, support and value our staff and volunteers.

The five-year strategy set out above was developed and signed off by the board of Trustees and is set to cover the period 2020-2025.

The trustees review the aims, objectives and activities of the charity each year. This report looks at what the charity has achieved and the outcomes of its work in the reporting period. The trustees report the success of each key activity and the benefits the charity has brought to those groups of people that it is set up to help. The review also helps the trustees ensure the charity's aims, objectives and activities remained focused on its stated purposes.

The trustees have referred to the guidance contained in the Charity Commission's general guidance on public benefit when reviewing the charity's aims and objectives and in planning its future activities. In particular, the trustees consider how planned activities will contribute to the aims and objectives that have been set.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

ACTIVITIES:

1) Information, advice and outreach services

The provision of impartial and free Information and Advice is a core requirement of the Age UK Brand Partnership Agreement and the cornerstone service of Age UK Hillingdon, Harrow and Brent. Funded primarily by the three local authorities, we provide general information, advice and casework surgeries from 7 locations, along with a digital and phone-based service available 5 days a week, plus a national telephone helpline that is available 365 days a year.

Alongside our generalist Information and Advice service, our team provided a range of specialist casework services.

The Welfare Benefits and Financial Health Check services aim to make sure older people in Hillingdon, Harrow and Brent are claiming all the benefits to which they may be entitled.

Our Housing Advice service provides information, advice and practical support to older people, who are thinking about moving or who just wished to remain independent in their own home.

In partnership with a number of local solicitors, we are able to provide a free or discounted Will Writing Service to those over the age of 55 .

Gateway partnership

As lead provider, along with our partners Community Connex and Capable Communities we provide a wide range of services for informal carers in Brent. These services support carers of all ages (including children) who have caring responsibilities. Age UK HHB staff focus on supporting older carers and those carers who are supporting older residents. Through this contract we also provide statutory advocacy services to Brent residents and a project that tackles social isolation.

Social Prescribing/Wellbeing

Social prescribing is when health professionals refer patients to support in the community, in order to improve their health and wellbeing. We deliver social prescribing/wellbeing in partnership with other local charities in both Hillingdon (through H4all CIO) and Harrow (through Harrow Together). In both boroughs our teams work very closely with GPs in primary care and support older people with a view to helping them deal with wider health determinants. This might mean finding initiatives that help to reduce isolation or support with practical issues such as benefits or housing advice.

In Hillingdon, through our H4All partnership, our core wellbeing team provides social prescribing services for residents over the age of 18. In addition the team provides:

a) A high-intensity user service – by working intensively with the top 50 users of emergency health services, H4All is actively addressing all the many social and psychological issues that cause individuals to over-use A&E and 999 services. This cohort accounts for £7 million of the annual health and care spend so by providing alternative sources of

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

support, H4All is reducing their usage of, and dependence on, more costly frontline services.

b) Active case management to the next cohort of around 4,000 high consumers of health services. This group of the population account for around 50% of the annual health spend and, through close and careful active management, H4All is also promoting more appropriate use of these resources.

In Harrow, in partnership with local charities, we deliver a Social Prescribing Link worker service on behalf of the 4 of the 5 Primary Care Networks (PCNs). We are also funded via London Borough Harrow to provide light touch oversight of the service along with a focus on developing community services for prescribers to access.

2) Social Contact

Community Services

One third of older people in Hillingdon, Harrow and Brent live alone, rising to over 50% of older people aged 80 and over. Our aim is to reduce loneliness and isolation by providing a range of services that offer friendship, access to services and support, as well as an opportunity to participate in new activities that can improve mental and physical well- being.

Our Social Wellbeing Team provides a range of befriending and ageing well services as well as activity sessions from our Townfield Community Centre.

Our range of groups and clubs provide a valuable opportunity for older people to socialise and take part in activities. We support group activities across all three boroughs, from small social or special interest groups (such as our Cognitive Stimulation Therapy groups for people living with dementia), through to more substantial groups such as our Failte Irish Club and our Interactive Older Peoples club which can have attendances of over 80 older people.

Our Community Support Service volunteers help to reduce loneliness and promote independence by providing telephone befriending, a weekly home visiting service and our Good Neighbours project. This service provided vital support through the lockdowns ensuring older people had access to food and medicines. Post pandemic we are utilising volunteers to support those who have lost confidence to re-engage with services provided by Age UK HHB and others.

3) Practical Home Services

Hospital services

Age UK HHB has been providing support to older people in Hillingdon Hospital for the last 19 years. We provide support, information and advice to older people in A&E and, if they are not admitted to hospital, our support workers escort the patient home and ensure they are safe. This support aims to ensure elderly patients fully recover their confidence and independence to help avoid re- admissions to hospital. We also have Take Home and Settle Service that supports older

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

people who are discharged from hospital. Our staff will accompany a patient home and take on any tasks necessary to ensure they are settled safely and best placed to complete recouperation.

We deliver a discharge support service for Northwick Park Hospital, in partnership with Harrow Carers, supporting residents of Harrow and Brent who are discharged home. The service was initially piloted during the winter of 2021/22, then extended and has recently been approved for ongoing funding

We also secured a contract in partnership with Age UK Buckinghamshire to provide a Discharge Support Service to residents of Buckinghamshire , from 1 April 2022. This service combines the discharge expertise of Age UK HHB with the local knowledge and integration of Age UK Bucks to better support the older residents of Buckinghamshire.

Through the Winter of 2022/23 we piloted a discharge support service from Ealing Hospital in partnership with Age UK Ealing. We are working with local commissioners to develop a case for longer term funding for this service.

The provision of discharge services across the wider geography ensures we can support older people across borough boundaries, a factor that traditionally challenges local service provision.

Hospitals are under unprecedented pressure post-pandemic and a very high proportion of hospital patients are older residents. As such we feel this is an important area of work where we are able to work in partnership with the NHS helping to reduce pressure on scarce resources whilst supporting good health outcomes for older residents.

Our free Falls Prevention Service is a key element of the Hillingdon Falls Prevention service. Members of our team visit people at home to carry out a risk assessment to identify any potential risks and offer advice on how to prevent further falls. Aids and adaptations are recommended and a programme of exercise is introduced and supported, in order to help build confidence.

In Harrow we are running a project supporting older residents on Orthopaedic Waiting Lists . This programme aims to support older patients to liaise with surgical units, to maintain exercise and diet to be ‘operation ready’ and to support with admission and discharge logistics.

Charged for services

Our Help at Home is a chargeable service that supports older people to live independently and safely in their home of choice by giving a hand with shopping (including internet shopping), housework, laundry and a variety of other small tasks.

Our Trusted Traders Service provide a wider range of professional services to older people across the region, at affordable prices, by local, reputable tradespeople. This service is an important mechanism to provide access to tradespeople who are vetted by Age UK HHB and helps us in the fight against Rogue Traders.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Our Homeshare service is designed to help reduce isolation and improve wellbeing. It enables two unrelated people to share a home for mutual benefit. An older person with a spare room (Householder) is carefully matched with a person who is in need of low-cost accommodation (Sharer). In return for accommodation the Sharer gives the Householder 10 hours of their time each week as a combination of practical support and companionship.

Age UK HHB provides paid for support to establish a Lasting Power of Attorney. This service is based upon a model developed by Age UK. We are operating the service in partnership with Age UK Ealing, Age UK Hammersmith and Fulham, Age UK Hounslow, Age UK Kensington and Chelsea and Age UK Westminster to support older residents of North West London to set up a Lasting Power of Attorney at an affordable price. The service is delivered at cost as we believe a Lasting Power of Attorney is in the best interests of older people. Any profits generated through this service will contribute towards the work of Age UK partners supporting older residents of North West London.

4) Income generation activities

We operate 2 charity shops in Hillingdon – one in Ruislip and one in Kings Hill. In 2021 we entered into partnership with Harlington Hospice and Michael Sobell Hospice to combine our retail operations with a view to consolidating our management costs and optimising income generation for the 3 charities through economies of scale. We now operate a group of 9 shops across the partnership and have seen improved performance for all 3 partners on post vs pre pandemic profitability.

We employ a community fundraiser who has helped us to develop and sustain partnerships with local businesses such as DHL, Big Shots Golf, Coca Cola etc. as well as running a wide range of fundraising events to generate funds to support our work. In particular we would like to acknowledge the support of Insight who through their Uxbridge offices supported Age UK HHB as their nominated charity through 2022/23.

Profits generated from these enterprises support our ability to deliver activities in line with our charitable objectives as detailed above.

ACHIEVEMENTS AND PERFORMANCE:

The board reviews performance of service delivery against contractual and business planning targets. Detailed traffic light reports are reviewed on a quarterly basis any areas of underperformance are highlighted and remedial actions agreed. For the year 2022/23 there were only occasional dips in performance usually through staffing vacancies, but these dips smoothed through the course of the year and our target outcomes and outputs were met or exceeded. The one exception being carers assessment targets which were not met, though these were reframed in negotiation with commissioners and have subsequently been removed from the service specification. Highlights set out below:

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

1)Information and advice services

We had a total of 9,036 recorded client contacts for older people seeking information and advice
Through welfare benefits and warm and well, we supported people with successful claims that generated £1,270,058 of additional income for older people.

Gateway Partnership

Advocacy Services

Independent Mental Capacity Advocacy (IMCA) and Paid Representative (RPPR) services supported 201 clients
Independent Mental Health Advocacy (IMHA) service supported 270 clients
Independent Care Act Advocacy (IMCAA) service supported 157 clients

Adult Carer Services

503 newly registered carers
19 Awareness raising events were held with 343 attendees
248 Adult Carers were supported through information and advice, signposting or peer group support
218 Carers Needs Assessments were completed
195 Support Groups were held for carers

Young Carer Services

100 newly registered carers
53 support groups were facilitated over the year with 91 attendees
20 Activities were organised for young carers through the year with 84 attendees

Social Isolation & Loneliness Prevention Service

537 referrals received to the service
6 groups facilitated per week

Social Prescribing Services

Our Harrow Social prescribing service (delivered in partnership through Harrow Together) received 500 referrals during 2022/23

Main reasons for referrals were:

Mental Health
Social Isolation
Carer
Dealing with Chronic Illness
Low Self-Esteem/Confidence

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Our Hillingdon Social prescribing service (delivered in partnership through H4all) supported 958 clients
8,777 client contacts were made by the wellbeing team
We saw strong improvement in wellbeing through MYCaW[®] and ONS 4 outcome measure tools

2) Social Contact

Community Services

An average of 116 older people were supported through our befriending service through the course of the year.
577 tasks were carried out for older people through our good neighbour scheme
We saw 394 people attending Failte, Interactive and Active Ageing groups. We recorded 5,881 attendances at groups.
202 people benefited from Cognitive Stimulation Therapy and Dementia Support
92 older people were trained to use digital devices to help connect with family, friends and interests. We ran 44 training sessions and trained 11 digital champions .
Our 2-year Lung Health programme came to a close in 2023, we provided health checks for 2,646 residents, 47% of these were offered CT scans. 79% of cancers found were at stage 1 or 2 compared to 32% from other routes.

3) Practical Home Services

Hospital Services

Hillingdon Hospital

Our A&E team supported 9,861 older people in the emergency department at Hillingdon
Out Take Home and Settle team supported 3,732 older people on hospital wards
And escorted/followed up at home 514 older people

Northwick Park

1,286 older people were supported/escorted home to either Harrow or Brent

Buckinghamshire (Stoke Mandeville and Wexham Park)

998 older people were supported home following discharge

Ealing Hospital (Winter pressures pilot)

212 older people were supported home following discharge

Hillingdon Falls

Our Falls prevention team conducted 688 visits to 172 older people at risk of falling.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Harrow Falls (Winter pressures pilot)

101 older people were supported in strength and balance training

Charged for services

Our Help at Home Service supported 290 older people
We undertook 13,510 jobs through the course of the year delivering a wide range of support from social contact through to practical tasks like cleaning and shopping or accompanying to appointments
Our Homeshare service was re-opened after the pandemic and we have been getting a steady stream of enquiries from sharers and householders. 3 successful shares were established during 2022/23 and in 2023 we went into partnership with 2 Generations with a view to scaling this service across our region
We had 21 local traders registered with our Trusted Traders service and took 834 enquiries from older people seeking support from a vetted local tradesperson.

PERFORMANCE AGAINST STRATEGIC OBJECTIVES:

1.Provide Information and Advice services to all old people in our area.

As detailed above, information and advice is the cornerstone of our support for older people. Performance data demonstrates we have strong reach and impact in this area. We have greatest capacity through commissioned service provision in Hillingdon. We supplement contracted Information and Advice funding in Harrow and Brent with fundraised income, but aim to develop capacity in these boroughs. We are collaborating with Age UK Kensington and Chelsea + Age UK Hammersmith and Fulham to provide triage of I&A enquiries. This allows us collectively to offer the point of phone access 5 days per week.

2. Target services and interventions to the greatest need.

Eligibility criteria for all services ensure we are targeting those whose needs are greatest. Much of our community service provision is targeted at reducing isolation which impacts on a significant proportion of older people. Our hospital services are geared towards supporting those who are most frail and vulnerable and at risk of losing independence. Our social prescribing services are geared towards supporting older people living with long-term conditions, particularly targeting those who are not managing their conditions well. Our information and advice services are targeted towards those on low incomes or in poor housing with the objective of improving quality of life. Covid has shone a light on health inequalities and has exacerbated many of the underlying determinants of poor health and wellbeing. We have focussed our energies on supporting those older people in greatest need.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

3. To pursue strategic alliances to develop service provision and improve efficiency

We have been successful at nurturing and building on strategic alliances in all three boroughs. Age UK HHB continue to play a leading role within H4all (a third sector consortium based in Hillingdon that has seen continued growth in 2022/23. We successfully led the development of a collaborative social prescribing service in Harrow through our membership of Harrow Together (third sector consortium based in Harrow) which we built upon with the Discharge Support Service from Northwick Park Hospital. We are lead agent for the Gateway partnership along with 2 other third sector partners delivering a range of services in Brent. Age UK HHB is working collaboratively with Age UK partners across North West London and is represented on the leadership of 3ST, a third sector collaborative that operates across the North West London region in line with new NHS commissioning frameworks. In 2021/22 we bid successfully in partnership with Age UK Buckinghamshire to deliver hospital discharge services in Buckinghamshire with the service starting from 1 April 2022. We have developed a Lasting Power of Attorney service with 5 Age UK partners, delivering a service across North West London.

4. Diversify our income.

2022/23 has been a successful year for Age UK HHB. We have retained most of our income streams and been successful in securing a number of short-term grants and legacies

We have been successful in securing funding for 15 months to deliver discharge services to patients from Northwick Park Hospital, serving residents of Harrow and Brent. We also secured a 2-year contract to delivery discharge support services in Buckinghamshire in partnership with Age UK Bucks.

Our three main areas of income are NHS contracts, Local Authority contracts and grants and our paid for services. We have seen growth of income for Brent and Harrow improving the balance of services provided for older people across our geography.

The focus for our paid for services during 2022/23 was to build in efficiencies and improvements to our Help at Home model to ensure it adequately covers a proportion of our overhead costs. We identified a number of processes that could be streamlined and automated, so reducing on staff and administrative time. We have recently outsourced management support to Age UK K&C, so sharing management costs across the 2 organisations.

The board approved an investment in growing and diversifying our retail (Charity shop) operations across the three boroughs. Following a review of our retail operations, we took the decision to collaborate with Harlington Hospice and Michael Sobell Hospice, combining the management and back-office administration of our retail operations across the three charities. We consolidated our trading operations across the 3 charities. Our shops have returned to full trading during 2022/23 and we are now looking for opportunities to grow and diversify our retail operations.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Our fundraising provides an important and growing income stream for the charity. The pandemic forced us to refocus fundraising activities, and we secured a range of support, both in kind and in cash from corporate partners through the course of the year. We developed a marketing strategy in 2022/23 which will be implemented in 2023/24 with a view to further building our profile locally and supporting our fundraising activity.

5. Promote the work of the charity.

Over recent years the profile of Age UK HHB has grown to become recognised as the leading charity supporting older people across the region, particularly amongst decision makers within the local authorities, NHS and voluntary sector.

We have secured regular articles in the Local Authority newspapers which are distributed to every household. We have also stepped up our social media presence with regular twitter feeds, an updated Facebook page and we have invested time in revamping and updating our website to promote the work of our organisation.

Age UK HHB is the lead third sector agent for older people with each of the 3 local authorities. We hold positions within each of the local care partnerships at borough level and also hold a seat on the leadership team of 3ST and have positions on key NHS boards representing the third sector across North West London.

Our work, particularly around collaboration, partnership and integration has been recognised by NHS England, Age UK and London partners, and we have presented at a range of national forums.

We have approved a marketing strategy and will invest in our marketing to further promote our work during 2023/24.

6. Measure our performance.

We report regularly to grant officers and commissioners against all of our statutory and Trust funded services. Furthermore, we provide organisation wide reporting to our board of Trustees on a quarterly basis. We report on all services, operational, retail and fundraising activities, measuring performance trends against historic data.

We record impact measures across the majority of our services in order to measure outcomes as well as outputs, using externally validated tools.

In 2021/22 we moved from Charitylog to Salesforce as our primary client record system as part of a national programme sponsored by Age UK. This system is now fully embedded and enables us to capture data more systematically with significantly improved reporting functionality.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

7. Develop, support and value our staff and volunteers.

All staff and volunteers receive a tailored induction programme when joining Age UK HHB. Every member of staff and volunteer has clear objectives and a development plan which are appraised annually and reviewed regularly through 1-1 supervision.

We provide regular team meetings for all staff and volunteers and on an annual basis provide larger events for staff and volunteers. We also produce a staff and volunteer bulletin 2 times per year which goes to all staff and volunteers.

Our staff and volunteers contributed to the development of our 5-year strategy which was developed during 2019/20 through a series of workshop and consultation exercises. Staff and volunteers contribute towards the annual review of our strategy and were engaged at our Staff and Volunteer away days during 2022/23. We survey our staff and volunteers on an annual basis and develop an action plan based upon the findings.

Through 2022/23 we successfully completed our Investors in People audit culminating in an upgraded Silver Award made in April 2023. Our assessor commended Age UK HHB and recommended us for an Investors in People award.

We undertook an independent pay review in 2022/23 to ensure a

We undertook an independent pay review in 2022/23 to ensure a fair pay structure that is in line with our sector and the board approved an inflationary uplift that was weighted towards those staff on lower salaries. We maintained our commitment to the London Living Wage.

At the end of March 2023, we had 114 staff and 184 volunteers. Our volunteers contributed an estimated 27,600 hours of their time during the year. Based on the London Living Wage, this equates to a value of £329,820 a vital contribution to delivering our services and achieving our goals.

Beneficiaries of our services

Age UK Hillingdon, Harrow and Brent supports older people living within the London boroughs of Hillingdon, Harrow, Brent and surrounding areas.

We also support informal carers and families of older people as this provides indirect benefit to their older relatives and friends.

We support older people generally from the age of 50 upwards. As a charity we are committed to supporting all older people, but we will prioritise those who are in greatest need.

It should be noted that some of our services are only available to older people above a certain age or whom meet particular eligibility criteria in line with contractual or grant specifications agreed with the funding body.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Financial review

Income

Total income was £3,907,527 (2022: £2,967,787) an increase of £939,740. The increase in income was primarily due to new services that commenced in 2022/23 and higher legacy income received in 2023 £140,387 (2022: £37,884). Income breaks down as follows:

Income	2022-23	2021-22	Change
	£	£	£
Information & Advice	1,042,037	909,866	132,171
Social Contact	487,265	430,341	56,924
Practical Home Services	1,927,922	1,328,073	599,849
Voluntary income	191,927	90,444	101,483
Trading income	258,376	209,064	49,312
Total	3,907,527	2,967,787	939,740

Expenditure

Total expenditure was £3,876,311 (2022: £3,129,657), an increase of £746,653. Expenditure breaks down as follows:

Expenditure	2022-23	2021-22	Change	Change
	£	£	£	%
Information & Advice	1,063,955	986,154	77,801	8%
Social Contact	506,592	444,006	62,586	14%
Practical Home Services	1,983,225	1,396,888	586,337	42%
Raising funds	322,539	302,609	19,930	7%
Total	3,876,311	3,129,657	746,653	24%
Reserves	2022-23	2021-22	Change	Change
	£	£	£	%
Restricted reserves	17,810	25,588	-7,778	-30%
Designated reserves	355,269	484,049	-128,780	-27%
General reserves	987,217	819,345	167,873	20%
Total reserves	1,360,296	1,328,982	31,315	2%

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Net surplus for the year

The Charity reported a surplus of £31,314 for the year ended 31 March 2023 (2022: Deficit £160,269). The deficit in the year ended 31 March 2022 was a planned deficit.

Results	2022-23	2021-22	Change	Change
	£	£	£	%
Reserves brought forward	1,328,982	1,489,251	-160,269	-12%
Result for the year	31,314	-160,269	191,585
Reserves carried forward	1,360,296	1,328,982	31,316	2%

Investment Policy

Funds may be invested at the Trustees’ discretion. The trustees take a cautious approach to investments and hold a higher interest account with CAF Bank, which is classified as cash on the balance sheet and has instant access. This investment is low risk, but does not provide adequate protection against inflation.

The Board of Trustees is considering its options with regard to investments given the higher inflation environment at the time of writing this report.

Principal risks and uncertainties

The Trustees maintain a register of key risks and supporting mitigation plans that are regularly reviewed at Board meetings. Policies, systems and procedures are established to mitigate those risks identified in the risk register and implement procedures to minimise and manage any potential impact on the charity should those risks materialise.

Risk management priorities for 2023/24 are focused on: dealing with the impact and legacy of the Covid pandemic. We are focussing on the medium to long term impact of prolonged isolation due to lockdown and Covid related restrictions on the health and wellbeing of older people. This has been compounded by cost-of-living pressures and significant numbers of older people impacted by fuel poverty. With the economic downturn, we are seeing pressures building on local authority and NHS budgets, fundraising income and our retail operations. A number of our larger statutory contracts are due for renewal which brings a risk of reduction or loss of funding. Our NHS funded services across all three boroughs are going out to procurement during 2024 – this is in line with the new NHS commissioning structure nationally. We are in a strong position to bid and retain these contracts. London Borough Hillingdon (our largest grant funder) are moving from grant

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

funding to a procurement model in line with other London local authorities. The transition is being phased through 2023-2025 and the local authority has stated a commitment to avoid destabilising the sector. As such, whilst we might anticipate changes to service provision, we are in a position to influence future funding priorities. We are scenario planning for contraction of the charity, but we have a strong track record in competitive processes, and where successful, contracted income will be secured for a number of years, so offering greater security going forward.

Reserves policy and going concern

For the purposes of determining the level of reserves calculations have been done to reflect:

the costs that would arise from the shutdown of Age UK Hillingdon, Harrow and Brent as a going concern with an orderly wind down;
possible loss of income arising from lower demand for paid for services;
planned investment in infrastructure projects held as designated funds.

The following elements have been evaluated to calculate the minimum reserves calculation for Age UK Hillingdon Harrow and Brent:

Statutory redundancy costs for employees in services where grants or contracts will be up for renewal in 2023-2025, based on age and length of service of actual staff.
Remaining terms of leases until first opportunity to break, less their estimated resale market value. A cautious approach has been taken this year given the current situation with the retail property market.
Pension liability for defined benefit schemes becoming due in the event of closure of Age UK Hillingdon, Harrow and Brent.
A fund to cover potential loss of income from charity shop trading, fundraising events and donations.
A fund to cover potential loss of income from Help at Home clients, to cover essential staff costs at risk if demand declines.
Designated legacy and grant funds.

This calculation results in a total target reserves position of £1,272,986. Total reserves, excluding restricted reserves, at 31 March 2023 are £1,342,486. Total restricted funds at 31 March 2023 are £17,810.

Trustees feel the required reserves calculation is reasonable, and that actual reserves are sufficient to ensure the organisation can meet planned service delivery obligations in 2023/24 and all liabilities in the event key funded services need to be wound down.

Trustees acknowledge that the sum required needs to be reviewed on an annual basis to recalculate the liabilities.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

The Trustees believe that Age UK Hillingdon, Harrow and Brent is well placed to manage its financing and other operational risks satisfactorily and have a reasonable expectation that Age UK HHB will have adequate resources to continue in operation for the foreseeable future and meet its liabilities as they fall due. They therefore consider it appropriate to adopt the going concern basis of accounting in preparing the financial statements.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

COVID

There are legacies of the pandemic that affect older people.

Many remain anxious about catching Covid
Behaviours have become entrenched for some which has reduced independence
Some have lost confidence and are not leaving their home
Some have reduced activity and have consequently lost strength and mobility
Some older people have not been vaccinated
Many older people are isolated as a result of factors above

We have taken learning from the pandemic. Whilst all services have reopened, we have modified the way that we deliver services to ensure we target resources most effectively and to those most in need. For example, we are able to provide more Information and Advice over the phone and internet, but still provide face to face appointments for those who are only able to be supported in this way.

Our workforce is also working in a more flexible way. We have introduced hybrid working policies for staff and we are reviewing our use of premises in line with the new ways of working.

Fundraising

Age UK HHB is committed to responsible fundraising and is a member of, and registered with, the fundraising regulator and adheres to its policies. Age UK HHB employs a full-time fundraiser to engage with the local community and companies as well as seeking funds from, and partnerships with national organisations to promote and support the various activities of the charity.

Age UK HHB have committed to good fundraising practice and have committed to follow the code of fundraising practice. No complaints were received during the year in relation to fundraising practice.

Key activities included our Big Knit campaign, support for Age UK raffles and drives for stock for our retail shops. We continued to nurture and develop corporate partnerships in the boroughs. We received support from Insight who named us as their charity of the year. We received in kind support from staff volunteering their time and energy from Heathrow Airport, CISCO and Giff Gaff.

Plans for the future

Our focus for the year ahead will be ‘recovery’. As a result of the pandemic, a much higher proportion of older people are experiencing isolation and are in greater need of our support. This has been compounded by cost of living and fuel poverty which are impacting those older residents who are in greatest need. As such we are experiencing high demand and capacity pressures. We are focussing on securing sufficient resource to meet demand.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Our board undertook annual reviews and refocus of our 5-year strategy in July 2022 and November 2023. This has helped us to review our priorities for recovery, but we are not proposing any significant changes to our broad strategic direction.

Age UK and the wider network are developing a shared strategy and renewing our network agreements. Review and renewal of our strategy will be informed by the development of this contextual framework from our federation of charities.

Key priorities for us are going to be ensuring we can deliver on our strategy through the current economic recession. We anticipate that the longer-term impacts of Covid on the physical and mental health as well as the broader wellbeing of older people will continue to place pressure on our finite resources.

Pressure on Local Authority and NHS budgets place risks on current services and future opportunities and much of our current statutory funding is at risk and due for retender/renegotiation.

Most of our income streams are unlikely to rise in line with the inflationary pressures on our costs. As such we are putting in place plans to further reduce overheads and back-office costs to ensure we minimise any impact on service delivery. Alongside these mitigating actions, we will continue to build out, looking for further opportunities to grow and diversify our income streams, in partnership wherever possible.

Structure, governance and management

Age UK Hillingdon, Harrow and Brent is a Charitable Company limited by guarantee, not having share capital. The company was incorporated on 8 December 1995 and registered as a charity on 4 January 1996.

The company was established under a memorandum of association which established the objects and powers of the charitable company and is governed under its articles of association. The articles of association were updated in 2018 following the merger of Age UK Hillingdon with Age UK Brent and Age UK Harrow.

All trustees give their time voluntarily and receive no benefits from the charity. Any expenses reclaimed from the charity are set out in note 7 to the accounts.

Trustees have agreed to contribute £1 in the event of the charity winding up.

The Board of Trustees

The Board of Trustees comprises

Honorary Officers of the charity: Chair and Treasurer
persons elected by the members at an Annual General Meeting

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Honorary Officers serve for a period of 3 years from the date of their election and are eligible for re-election.

The Board of Trustees normally meet 6 times a year in person with 5 shorter online meetings and is responsible for managing the affairs of Age UK Hillingdon, Harrow and Brent. Whilst decisions on policy and strategy are made by the Board, day to day management and decision making are delegated to the Chief Executive who works closely with members of the Senior Management Team.

Appointment of trustees

Whilst trustees are elected at the Annual General Meeting, they are subject to the Organisation's policy and procedures of recruitment, induction and training.

Trustees are recruited from a wide variety of sources including open advertisement and personal recommendation. There is considerable endeavour to ensure that there is a balance of skills, gender and cultural background represented and that Trustees are representative of older people in Hillingdon, Harrow and Brent generally.

Potential trustees are invited to visit the administrative office for an informal discussion with the Chief Executive (and/or Chair) and are offered the opportunity to attend a Board Meeting as an observer. The Board is able to co-opt members between Annual Meetings.

Trustee induction and training

All trustees attend an Age UK HHB induction day alongside new staff and volunteers to support basic orientation within the charity. Trustees are provided with a comprehensive Trustee Induction programme.

All new trustees are encouraged to take charge of their own training programme tailored to their own needs and having particular regard to the responsibilities of charity trustees.

Related parties and relationships with other organisations

Age UK Hillingdon, Harrow and Brent is an independent charity, responsible for its own policy, direction and funding. We are a subscribing member of a network of charities sharing similar objectives called the Age England Association. To be accepted for membership of this Association the Charity has to sign up to a Brand Partnership Agreement that describes the obligations of Association members and it also has to comply with the Association's Charity Commission accredited standards of service delivery known as the Age UK Organisational Quality Standards. Age UK Hillingdon, Harrow and Brent contributes to the Association in a number of ways, including participating in regional meetings and networks, raising policy issues that may benefit from work at national level and sharing best practice. During 2022/23 CEO of Age UK HHB represented London partners on the Age England Association as a Director of the Company.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

During 2022/23, Age UK Hillingdon, Harrow and Brent continued to work with 4 other Hillingdon based charities to manage H4AII, a Charitable Incorporated Organisation (CIO). The aim of this CIO is to secure and deliver contracts for Wellbeing Services that will be delivered by H4AII member organisations. To support this activity, H4AII CIO has also developed shared back-office services that help reduce costs and improve H4AII members' efficiency. Age UK Hillingdon, Harrow and Brent is represented on the Board of Trustees of the H4AII CIO by a Trustee nominated by the Age UK Hillingdon, Harrow and Brent Board of Trustees and by the CEO who is also a Trustee.

Age UK Hillingdon, Harrow and Brent are an associate member of Harrow Together (HT) , a Charity based in Harrow whose aim is to secure and deliver contracts for the third sector in the borough. In October 2019, Age UK HHB CEO was appointed to the board of Trustees. Age UK HHB is lead delivery partner for the Harrow Social Prescribing partnership, Lead partner for delivery of Northwick Park Discharge Support Service and a delivery partner for SWISH (information and advice). Age UK HHB CEO is a representative for HT on the local Integrated Care Partnership Executive.

Age UK HHB lead a successful partnership delivering the Brent Gateway services. Partners who subcontract to Age UK HHB in this partnership are Community Connex and Capable Communities.

Age UK HHB led a successful bid in partnership with Age UK Buckinghamshire to provide hospital discharge services in Buckinghamshire. These services commenced on 1 April 2022.

During the course of 2021/22 a collaboration of third sector organisations formed to engage with the new NHS regional Integrated Care System which covers the 8 London boroughs of North West London. Age UK HHB CEO is one of the 10 members on the leadership team for 3ST . During 2023, at the time of writing this report, H4All has reconstituted to become 3ST and CEO and one Trustee of Age UK HHB are Trustees on the board.

Remuneration policy for key management personnel

When advertising for key management posts, pay and remuneration levels are benchmarked against existing staff and with relation to comparable roles advertised across the Age UK London network. Any changes to pay and remuneration for existing key management personnel are consistent with those offered to other staff in Age UK Hillingdon, Harrow and Brent. All pay decisions for key management are considered and signed off by the Board of Trustees.

During 2022/23 we undertook an independent pay review benchmarking all staff salaries externally and internally. We addressed anomalies, introduced a new salary scale structure and also approved an inflationary uplift implemented from 1 April 2023 weighted to support those on lower salaries.

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Relationships with stakeholders

The Directors delegate responsibility for managing stakeholder relations to the CEO who provides regular update reports to the board.

Key stakeholders include:

Local Authorities of Hillingdon, Harrow and Brent

Age UK HHB is represented on key strategic groups in all three boroughs. We are recognised as the leading local charity supporting older people in all three boroughs and have supporters both within the members and the executive teams of each local authority.

NHS

We are engaged in the integration and transformation of NHS services across the three boroughs and have positioned ourselves to effectively influence emerging new NHS commissioning structures. We have services that work alongside GP practises as well as our hospital-based services. We are a member of the Integrated Care Partnerships in Harrow and Hillingdon. We have played a key role in mobilising the third sector to secure representation on the new Integrated Care System covering North West London.

Supporters

We regularly engage with our wider stakeholders through our Community Fundraiser. During 2021/22 we developed a marketing strategy to improve supporter engagement across all communication channels. This strategy will be implemented through the course of 2022/23.

Service users

Receive regular feedback opportunities and consultation exercises. These included workshops and groups to contribute to developing our new 5-year strategy. We also run consultation exercises when considering new service developments for Age UK HHB or on behalf of our statutory partners.

Statement of responsibilities of the trustees

The trustees (who are also directors of Age UK Hillingdon, Harrow & Brent for the purposes of company law) are responsible for preparing the trustees’ annual report including the strategic report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

Select suitable accounting policies and then apply them consistently
Observe the methods and principles in the Charities SORP

Age UK Hillingdon, Harrow and Brent

Trustees’ annual report

For the year ended 31 March 2023

Make judgements and estimates that are reasonable and prudent
State whether applicable UK Accounting Standards and statements of recommended practice have been followed, subject to any material departures disclosed and explained in the financial statements
Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

There is no relevant audit information of which the charitable company’s auditor is unaware
The trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information

The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Members of the charity guarantee to contribute an amount not exceeding £1 to the assets of the charity in the event of winding up. The total number of such guarantees at 31 March 2023 was 10 (2022: 13). The trustees are members of the charity but this entitles them only to voting rights. The trustees have no beneficial interest in the charity.

Auditor

Sayer Vincent LLP was re-appointed as the charitable company's auditor during the year and has expressed its willingness to continue in that capacity.

The trustees’ annual report has been prepared in accordance with the special provisions applicable to companies subject to the small companies' regime.

The trustees’ annual report has been approved by the trustees on 22 November 2023 and signed on their behalf by

Chair of the Board of Trustees

Neil Franklin

Independent auditor’s report

To the members of

Age UK Hillingdon, Harrow and Brent

Opinion

We have audited the financial statements of Age UK Hillingdon, Harrow & Brent (the ‘charitable company’) for the year ended 31 March 2023 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Give a true and fair view of the state of the charitable company’s affairs as at 31 March 2023 and of its incoming resources and application of resources, including its income and expenditure for the year then ended
Have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice
Have been prepared in accordance with the requirements of the Companies Act 2006

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on Age UK Hillingdon, Harrow & Brent’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Independent auditor’s report

Age UK Hillingdon, Harrow and Brent

To the members of

Other Information

The other information comprises the information included in the trustees’ annual report other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

The information given in the trustees’ annual report for the financial year for which the financial statements are prepared is consistent with the financial statements; and
The trustees’ annual report has been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ annual report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or
The financial statements are not in agreement with the accounting records and returns; or
Certain disclosures of trustees’ remuneration specified by law are not made; or
We have not received all the information and explanations we require for our audit; or
The directors were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ annual report and from the requirement to prepare a strategic report.

Responsibilities of trustees

As explained more fully in the statement of trustees’ responsibilities set out in the trustees’ annual report, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being

Independent auditor’s report

To the members of

Age UK Hillingdon, Harrow and Brent

satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

Capability of the audit in detecting irregularities

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

We enquired of management, and the finance committee, which included obtaining and reviewing supporting documentation, concerning the charity’s policies and procedures relating to:
Identifying, evaluating, and complying with laws and regulations and whether they were aware of any instances of non-compliance;
Detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected, or alleged fraud;
The internal controls established to mitigate risks related to fraud or non-compliance with laws and regulations.
We inspected the minutes of meetings of those charged with governance.
We obtained an understanding of the legal and regulatory framework that the charity operates in, focusing on those laws and regulations that had a material effect on the financial statements or that had a fundamental effect on the operations of the charity from our professional and sector experience.

Independent auditor’s report

To the members of

Age UK Hillingdon, Harrow and Brent

We communicated applicable laws and regulations throughout the audit team and remained alert to any indications of non-compliance throughout the audit.
We reviewed any reports made to regulators.
We reviewed the financial statement disclosures and tested these to supporting documentation to assess compliance with applicable laws and regulations.
We performed analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud.
In addressing the risk of fraud through management override of controls, we tested the appropriateness of journal entries and other adjustments, assessed whether the judgements made in making accounting estimates are indicative of a potential bias and tested significant transactions that are unusual or those outside the normal course of business.

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company's members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Joanna Pittman (Senior statutory auditor) 8 December 2023

for and on behalf of Sayer Vincent LLP, Statutory Auditor Invicta House, 108-114 Golden Lane, LONDON, EC1Y 0TL

Age UK Hillingdon, Harrow and Brent

Statement of financial activities (incorporating an income and expenditure account)

For the year ended 31 March 2023

Unrestricted £ 191,927 1,007,177 338,317 1,891,595 239,614	Restricted £ - 34,860 148,948 36,327 18,762	2023 Total £ 191,927 1,042,037 487,265 1,927,922 258,376	Unrestricted £ 90,444 828,618 324,318 1,328,073 209,064	Restricted £ - 81,248 106,023 - -	2022 Total £ 90,444 909,866 430,341 1,328,073 209,064
3,668,630	238,897	3,907,527	2,780,516	187,271	2,967,787
303,777 1,027,999 350,962 1,946,898	18,762 35,956 155,630 36,327	322,539 1,063,955 506,592 1,983,225	302,609 888,192 295,881 1,396,888	- 97,962 148,125 -	302,609 986,154 444,006 1,396,888
3,629,636	246,675	3,876,311	2,883,570	246,087	3,129,657
38,994 98	(7,778) -	31,216 98	(103,054) 1,601	(58,816) -	(161,870) 1,601
39,092 -	(7,778) -	31,314 -	(101,453) -	(58,816) -	(160,269) -
39,092 1,303,394	(7,778) 25,588	31,314 1,328,982	(101,453) 1,404,847	(58,816) 84,404	(160,269) 1,489,251
1,342,486	17,810	1,360,296	1,303,394	25,588	1,328,982

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Note 18a to the financial statements.

Age UK Hillingdon, Harrow and Brent

Balance sheet

Balance sheet
As at 31 March 2023			Company no. 3136052
Note Fixed assets: 11 12 Current assets: 13 Liabilities: 14 17a Total unrestricted funds Debtors Total charity funds Creditors: amounts falling due within one year Net current assets Total net assets Investments Cash at bank and in hand Tangible assets Restricted income funds Unrestricted income funds: Designated funds General funds The funds of the charity:	£ 713,771 1,353,733	2023 £ 40,220 26,811	£ 299,191 1,502,093	2022 £ 42,914 26,713
		67,031 1,293,265		69,628 414,580 232,309 1,259,354
	2,067,504 774,239		1,801,284 541,930
	355,269 987,217		484,049 819,345
		1,360,296		1,328,982
		17,810 1,342,486		25,588 1,303,394

		1,360,296		1,328,982

Approved by the trustees on 22 November 2023 and signed on their behalf by

Neil Franklin Chair of the Board of Trustees

Age UK Hillingdon, Harrow and Brent

Statement of cash flows

For the year ended 31 March 2023

Note £ £ Cash flows from operating activities Net (expenditure)/ income for the reporting period 31,314 (as per the statement of financial activities) Depreciation charges 3,734 (Gains)/losses on investments (98) (Profit)/loss on the disposal of fixed assets - (Increase)/decrease in debtors (414,580) Increase/(decrease) in creditors 232,309 Net cash (used in)/ provided by operating activities (147,321) (1,040) (Increase)/decrease in stocks - (1,040) (148,361) 1,502,093 - 1,353,733 Cash flows from investing activities: Purchase of fixed assets 2023 Cash and cash equivalents at the end of the year Change in cash and cash equivalents in the year Change in cash and cash equivalents due to exchange rate movements Cash and cash equivalents at the beginning of the year Net cash (used in) /provided by investing activities	Note £ £ Cash flows from operating activities Net (expenditure)/ income for the reporting period 31,314 (as per the statement of financial activities) Depreciation charges 3,734 (Gains)/losses on investments (98) (Profit)/loss on the disposal of fixed assets - (Increase)/decrease in debtors (414,580) Increase/(decrease) in creditors 232,309 Net cash (used in)/ provided by operating activities (147,321) (1,040) (Increase)/decrease in stocks - (1,040) (148,361) 1,502,093 - 1,353,733 Cash flows from investing activities: Purchase of fixed assets 2023 Cash and cash equivalents at the end of the year Change in cash and cash equivalents in the year Change in cash and cash equivalents due to exchange rate movements Cash and cash equivalents at the beginning of the year Net cash (used in) /provided by investing activities	Note £ £ Cash flows from operating activities Net (expenditure)/ income for the reporting period 31,314 (as per the statement of financial activities) Depreciation charges 3,734 (Gains)/losses on investments (98) (Profit)/loss on the disposal of fixed assets - (Increase)/decrease in debtors (414,580) Increase/(decrease) in creditors 232,309 Net cash (used in)/ provided by operating activities (147,321) (1,040) (Increase)/decrease in stocks - (1,040) (148,361) 1,502,093 - 1,353,733 Cash flows from investing activities: Purchase of fixed assets 2023 Cash and cash equivalents at the end of the year Change in cash and cash equivalents in the year Change in cash and cash equivalents due to exchange rate movements Cash and cash equivalents at the beginning of the year Net cash (used in) /provided by investing activities	£ £ (160,269) 7,696 (1,601) - 174,252 187,211 207,289 - 1,905 1,905 209,194 1,292,899 - 1,502,093 2022	£ £ (160,269) 7,696 (1,601) - 174,252 187,211 207,289 - 1,905 1,905 209,194 1,292,899 - 1,502,093 2022
		(147,321) (1,040)		207,289 1,905

		(148,361) 1,502,093 -		209,194 1,292,899 -
		1,353,733		1,502,093

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

1 Accounting policies

a) Statutory information

Age UK Hillingdon, Harrow and Brent is a charitable company limited by guarantee and is incorporated in England and Wales. The charity's working name is Age UK HHB.

The registered office address is 2 Chapel Court, 126 Church Road, Hayes, UB3 2LW.

b) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) - (Charities SORP FRS 102), The Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

In applying the financial reporting framework, the trustees have made a number of subjective judgements, for example in respect of significant accounting estimates. Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. The nature of the estimation means the actual outcomes could differ from those estimates. Any significant estimates and judgements affecting these financial statements are detailed within the relevant accounting policy below.

c) Public benefit entity

The charity meets the definition of a public benefit entity under FRS 102.

d) Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern.

As at the date of writing this report, the principal identified financial risks relate to the sustainability of certain significant funding streams, following changes to local government and NHSB procurement processes. The potential increase in costs due to high inflation continues to impact the charity's services. In the light of these considerations, the trustees have reviewed financial projections to March 2025 and are confident that the charity can manage these risks and can continue to trade as a going concern.

The charity has taken account of the risks that may affect its service delivery and its financial outlook and has made provision through its reserves calculation to ensure that these risks can be managed.

The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period.

e) Income

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably.

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

Income received in advance of the provision of a specified service is deferred until the criteria for income recognition are met.

f) Interest receivable

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

1 Accounting policies (continued)

g) Fund accounting

Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund.

Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes.

Designated funds are unrestricted funds earmarked by the trustees for particular purposes.

h) Expenditure and irrecoverable VAT

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings:

Costs of raising funds relate to the costs incurred by the charity by its Charity Shops and the costs of a Community Fundraiser.
Expenditure on charitable activities includes the costs of delivering services undertaken to further the purposes of the charity and their associated support costs
Other expenditure represents those items not falling into any other heading

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

i) Allocation of support costs

Resources expended are allocated to the particular activity where the cost relates directly to that activity. However, the cost of overall direction and administration of each activity, comprising the salary and overhead costs of the central function, is apportioned on the following basis which is an estimate, based on staff time, of the amount attributable to each activity.

	Advice and Information	30%
	Social Contact	19%
	Practical Home Support	45%
	Other Trading activity (Charity shops & Fundraising)	6%

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

j) Operating leases

Rental charges are charged on a straight line basis over the term of the lease.

k) Tangible fixed assets

Items of equipment are capitalised where the purchase price exceeds £1,000 and the asset is expected to be productive for more than 12 months. Depreciation costs are allocated to activities on the basis of the use of the related assets in those activities. Assets are reviewed for impairment if circumstances indicate their carrying value may exceed their net realisable value and value in use.

Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows:

	Motor Vehicles	4 years
	Fixtures and fittings	4 years
	Computer equipment	4 years
	Leasehold improvements	25 years or the life of the lease

l) Listed investments

Investments are a form of basic financial instrument and are initially recognised at their transaction value and subsequently measured at their fair value as at the balance sheet date using the closing quoted market price. Any change in fair value will be recognised in the statement of financial activities. Investment gains and losses, whether realised or unrealised, are combined and shown in the heading “Net gains/(losses) on investments” in the statement of financial activities. The charity does not acquire put options, derivatives or other complex financial instruments.

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

1 Accounting policies (continued)

m) Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

n) Cash at bank and in hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

o) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

p) Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value.

q) Pensions: Defined benefit plan

Age UK Hillingdon, Harrow and Brent participates in The Pensions Trust – Growth Plan scheme, a multi-employer scheme which provides benefits to some 1,300 non-associated participating employers. The scheme is no longer available for current employees. The scheme is a defined benefit scheme in the UK. Due to the way the scheme is set up, it is not possible for the company to obtain sufficient information to enable it to account for its liabilities under the scheme.

The scheme is subject to the funding legislation outlined in the Pensions Act 2004 which came into force on 30 December 2005. This, together with documents issued by the Pensions Regulator and Technical Actuarial Standards issued by the Financial Reporting Council, set out the framework for funding defined benefit occupational pension schemes in the UK.

Further information about the scheme, with details of the actuarial valuation and the potential liability for Age UK Hillingdon Harrow and Brent is provided in note 20 to these accounts.

r) Pensions: Defined contribution plans

Contributions to defined contribution plans are recognised as an expense in the period in which the related service is provided.

2 Income from donations and legacies

Income from donations and legacies
Donations Legacies Age UK Partnership Age UK London (Lottery) Gift Aid Other	Unrestricted £ 31,198 140,387 10,000 - 1,068 9,274	£ - - - - - - Restricted	2023 Total £ 31,198 140,387 10,000 - 1,068 9,274	Unrestricted £ 18,560 37,884 10,000 20,142 601 3,257	£ - - - - - - Restricted	2022 Total £ 18,560 37,884 10,000 20,142 601 3,257
	191,927	-	191,927	90,444	-	90,444

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

3 Income from charitable activities

Income from charitable activities
Information & Advice Citizens Advice Bureau Brent H4All CIO Harrow Together Harrow Mencap London Borough of Brent London Borough of Hillingdon Age UK Warm Homes Funding Royal Brompton and Harefield Hospital Mercers Sub-total for Advice & Information Social Contact Age UK Partnership - Digital Programme Good Things Foundation (Census) City Bridge Trust H4All C.I.O. Embassy of Ireland A P Taylor London Borough of Brent London Borough of Harrow London Borough of Hillingdon London Borough of Hillingdon (COVID-19) Room Hire Clubs income Home Share Fees Donations Sub-total for Social Contact Practical Home Services Charges Harrow Community Action H4All C.I.O. NHS NWL ICB Buckinghamshire Council London Borough of Hillingdon London Borough of Ealing Nationwide Building Society Donation Other Sub-total for Practical Home Services Harrow Collaborative Network Total income from charitable activities	Unrestricted £ 19,495 10,439 60,789 19,979 5,500 519,252 308,838 13,400 49,485 - -	£ - - - - - - - - - 34,860 - Restricted	2023 Total £ 19,495 10,439 60,789 19,979 5,500 519,252 308,838 13,400 49,485 34,860 -	Unrestricted £ - 12,332 104,127 - 22,000 454,377 234,404 - - - 1,378	£ 28,000 - 22,915 - - - - - 18,633 11,700 - Restricted	2022 Total £ 28,000 12,332 127,042 - 22,000 454,377 234,404 - 18,633 11,700 1,378
	1,007,177	34,860	1,042,037	828,618	81,248	909,866
	2,043 - - 27,223 - - - - 273,558 14,799 11,323 9,371 -	11,461 - 21,145 9,342 2,000 - - 105,000 - - - - -	13,504 - 21,145 27,223 9,342 2,000 - - 378,558 - 14,799 11,323 9,371 -	- 13,804 - 43,817 - - - 6,000 230,988 9,200 6,565 5,979 7,923 42	14,774 - 31,641 - 6,908 2,000 12,000 - 38,700 - - - - -	14,774 13,804 31,641 43,817 6,908 2,000 12,000 6,000 269,688 9,200 6,565 5,979 7,923 42
	338,317	148,948	487,265	324,318	106,023	430,341
	463,850 312,557 361,724 414,890 284,431 29,000 22,500 - - 2,643	- - - - - - - - 36,327 -	463,850 312,557 361,724 414,890 284,431 29,000 22,500 - 36,327 2,643	419,163 52,500 396,616 306,222 - 146,000 - 6,249 - 1,323	- - - - - - - - - -	419,163 52,500 396,616 306,222 - 146,000 6,249 - 1,323
	1,891,595	36,327	1,927,922	1,328,073	-	1,328,073
	3,237,089	220,135	3,457,224	2,481,009	187,271	2,668,280

Total government funding from Grants and Contracts in 2023 was £1,973,382 (2022: £1,456,524).

4 Income from other trading activities

Income from other trading activities
Charity Shops London Borough of Hillingdon (COVID-19) Kick start grant Donations Gift Aid	Unrestricted £ 239,614 - - - -	£ - - 18,762 - - Restricted	2023 Total £ 239,614 - 18,762 - -	Unrestricted £ 195,662 8,930 - 1,544 2,927	£ - - - - - Restricted	2022 Total £ 195,662 8,930 - 1,544 2,927
	239,614	18,762	258,376	209,063	-	209,063

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

5a Analysis of expenditure (current year)

Charitable activities

Raising funds £ 114,536 753 91,502 16,085 53,457 6,033 - 3,306 - - - - 3,071 - - - -	Advice & Information £ 467,938 3,095 28,709 357,738 17,457 19,986 - - - - - - 54 - - - -	Social Contact £ 291,340 5,895 22,260 52,268 13,612 14,188 - - - - - - 10 - - - -	Practical Home Services £ 1,238,100 7,065 9,039 428,278 25,580 21,049 - 159 - - - - 489 - - - -	Governance costs £ - - - - - - - - 5,900 12,100 232 - - 6,192 - 15,257 -	Support costs £ 306,669 6,154 29,916 3,378 40,989 74,299 - - - - - 54,608 3,831 - - - 3,734	2023 Total £ 2,418,583 22,962 181,426 857,747 151,095 135,555 - 3,465 5,900 12,100 232 54,608 7,455 6,192 - 15,257 3,734	2022 Total £ 2,266,440 28,484 168,225 319,601 131,165 118,623 3,949 3,897 1,100 13,552 1,500 27,934 5,722 4,863 7,677 19,230 7,696
288,743 31,415 2,381	894,977 157,073 11,905	399,573 99,480 7,539	1,729,759 235,610 17,856	39,681 - (39,681)	523,578 (523,578)	3,876,311 - -	3,129,657 -
322,539	1,063,955	506,592	1,983,225	-	-	3,876,311	3,129,657
302,609	986,154	444,006	1,396,888	-	-

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

5b Analysis of expenditure (prior year)

Raising funds £ 103,591 282 80,400 866 73,269 7,772 - 3,869 - - - - - 2,428 360 1,975 - -	Charitable activities	Charitable activities	Charitable activities	Governance costs £ - - - - - - - - - 13,552 1500 - - 1,583 - 19,230 -	Support costs £ 299,856 4,054 20,953 838 46,254 9,111 3,750 - 1,100 - - - 27,934 2,848 - 3,005 - 7,696	2022 Total £ 2,266,440 28,484 168,225 319,601 131,165 118,623 3,949 3,897 1,100 - 13,552 1,500 27,934 5,722 4,863 7,677 19,230 7,696
	Advice & Information £ 489,097 791 29,819 296,163 37 30,806 - - - - - - - - - 463 - -	Social Contact £ 299,442 2,626 20,194 4,618 625 27,321 - - - - - - - - - 1,159 - -	Practical Home Services £ 1,074,454 20,731 16,860 17,117 10,980 43,612 199 28 - - - - - 446 2,920 1,073 - -
274,814 25,644 2,152	847,175 128,219 10,759	355,986 81,206 6,814	1,188,420 192,329 16,139	35,864 - (35,864)	427,398 (427,398) -	3,129,657 - ()
302,609	986,154	444,006	1,396,888	-		3,129,657

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

6 Net income / (expenditure) for the year

This is stated after charging / (crediting):

This is stated after charging / (crediting):
	2023	2022
	£	£
Depreciation	3,734	7,696
Operating lease rentals payable:
Property	96,400	96,400
Auditor's remuneration for audit work (excluding VAT):	12,100	10,500
Auditor's remuneration for audit work under accrual for previous year	-	2,000
Auditor's remuneration for tax return	1,200	1,050

7 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel Staff costs were as follows:

Staff costs were as follows:
Defined contribution pension schemes Social security costs Redundancy and termination costs Other forms of employee benefits Salaries and wages	2023 £ 2,137,832 5,626 174,741 92,438 7,946	2022 £ 2,007,931 14,000 156,248 81,247 7,014
	2,418,583	2,266,440

The following number of employees received employee benefits (excluding employer pension costs and employer's national insurance) during the year between:

£60,000 - £69,999 £70,000 - £79,999	2023 No. - 1	2022 No. 1 -

The total employee benefits (including pension contributions and employer's national insurance) of the key management personnel were £233,893 (2022: £205,250).

The charity trustees were neither paid nor received any other benefits from employment with the charity in the year (2022: £nil). No charity trustee received payment for professional or other services supplied to the charity (2022: £nil).

8 Staff numbers

The average number of employees (head count based on number of staff employed) during the year was 117 (2022: 113).

Advice and information Practical Home support Administration and support Social Contact Charity shops and other services Chief Officer	2023 No. 1 9 17 9 73 8	2022 No. 1 10 19 9 67 8
	117	113

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

9 Related party transactions

There are no related party transactions to disclose for 2023 (2022: none).

Mr Roger Calverley, trustee, and Mr Julian Lloyd, CEO, are also trustees for H4All C.I.O. Any work for H4All is on an arm's length basis.

Income received from H4All C.I.O. covered the cost of staff seconded to the charity to support the broader Health & Wellbeing aims of Age UK Hillingdon, Harrow & Brent, along with the costs of services provided to H4All. Services provided include the costs of finance and procurement support. The total income received from H4All in 2023 was £731,906 (2022:£699,095).

There are no donations from related parties which are outside the normal course of business and no restricted donations from related parties.

10 Taxation

The charity is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

11 Tangible fixed assets

Leasehold Improvements & Townfield £ 114,284 -	Fixtures and fittings £ 4,668 -	Computer equipment £ 67,392 1,040	Motor vehicles £ 29,870 -	Total £ 216,214 1,040
114,284	4,668	68,432	29,870	217,254
71,370 3,474	4,668 -	67,392 260	29,870 -	173,300 3,734
74,844	4,668	67,652	29,870	177,034
39,440	-	780	-	40,220
42,914	-	-	-	42,914

All of the above assets are used for charitable purposes.

12 Listed investments

Listed investments
Investments comprise: Fair value at the end of the year Fair value at the start of the year Net gain / (loss) on change in fair value Shares held in subsidiary Shares listed on the London Stock Exchange	2023 £ 26,713 98	2022 £ 25,113 1,600
	26,811	26,713
	2023 £ 26,811 -	2022 £ 26,713 -
	26,811	26,713

Age UK Hillingdon, Harrow and Brent has a dormant trading subsidiary, Age UK Hillingdon Services Ltd, company number 07472681.

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

13 Debtors

Debtors
Other debtors Creditors: amounts falling due within one year Trade debtors Pension Fund Other creditors Trade creditors Accruals Deferred income (note 15) Taxation and social security Prepayments Accrued income VAT recoverable	2023 £ 317,960 8,182 33,978 352,419 1,232 -	2022 £ 140,804 8,100 38,794 111,493 -
	713,771	299,191
	2023 £ 232,066 39,143 868 170,895 313,421 17,846	2022 £ 88,768 45,565 4,466 95,765 293,641 13,725
	774,239	541,930

14 Creditors: amounts falling due within one year

15 Deferred income

Deferred income comprises income received in advance of delivery.

Deferred income comprises income received in advance of delivery.
Balance at the beginning of the year Amount released to income in the year Net value of income deferred in the year Balance at the end of the year	2023 £ 293,641 (293,641) 313,421	2022 £ 165,547 (164,077) 292,171
	313,421	293,641

16a Analysis of net assets between funds (current year)

Net assets at 31 March 2023 Tangible fixed assets Investments Net current assets	General unrestricted £ 40,220 26,811 920,186	Designated £ - - 355,269	Restricted £ - - 17,810	Total funds £ 40,220 26,811 1,293,265
	987,217	355,269	17,810	1,360,296

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

16b Analysis of net assets between funds (prior year)

At 1 April 2022 £ - 1,096 24,492 -	General unrestricted £ 42,914 26,713 749,717	Designated £ - - 484,049	Restricted £ - - 25,588	Total funds £ 42,914 26,713 1,259,355
	819,344	484,049	25,588	1,328,982
	Income & gains £ 18,762 34,860 148,948 36,327	Expenditure & losses £ (18,762) (35,956) (155,630) (36,327)	Transfers £ - - - -	At 31 March 2023 £ - - 17,810 -
25,588	238,897	(246,675)	-	17,810
253,361 230,688	- -	(51,500) (77,280)	- -	201,861 153,408
484,049	-	(128,780)	-	355,269
819,345	3,668,728	(3,500,856)	-	987,217
1,303,394	3,668,728	(3,629,636)	-	1,342,486
1,328,982	3,907,625	(3,876,311)	-	1,360,296

17a Movements in funds (current year)

The narrative to explain the purpose of each fund is given at the foot of the note below.

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

17b Movements in funds (prior year)

At 1 April 2021 £ 17,810 66,594	Income & gains £ 81,248 106,023	Expenditure & losses £ (97,962) (148,125)	Transfers £ - -	At 31 March 2022 £ 1,096 24,492
84,404	187,271	(246,087)	-	25,588
- 250,000 250,000	- 8,559 37,884	- (5,198) (57,196)	- - -	- 253,361 230,688
500,000	46,443	(62,394)	-	484,049
904,847	2,735,674	(2,821,176)	-	819,345
1,404,847	2,782,117	(2,883,570)	-	1,303,394
1,489,251	2,969,388	(3,129,657)	-	1,328,982

Purposes of restricted funds

Raising funds

Small donations were received, restricted to supporting projects related to dementia and warm homes. A Kickstarter grant was awarded to the charity to support the appointment of staff in the charity's shops.

Advice and Information

Citizens Advice Bureau Brent : To provide Information & Advice services to elderly residents in the London Borough of Brent.

Harrow Community Action : Two contracts: 1) For the recruitment and coordination of volunteers in the London Borough of Harrow. 2) To provide Social Prescribing resources for residents in the London Borough of Harrow.

The Harrow Collaborative Network To support social prescribing in Harrow .

Royal Brompton and Harefield Hospital: To support the lung health project among Hillingdon residents .

The Mercers' Company: To provide housing advice to vulnerable older renters in Brent and Harrow.

Social Contact:

The Embassy of Ireland, Department of Foreign Affairs and Trade : Failte project (Irish Elders) To provide social facilities for Irish Nationals in Hillingdon.

A P Taylor Trust : To support the Failte (Irish Elders) project.

London Borough of Hillingdon : Funding to provide social facilities for Hillingdon residents.

London Borough of Brent : Digital Inclusion project – Digital Cafes and Digital Champion recruitment.

Age UK : To support the use of digital resources among older residents in Hillingdon Harrow and Brent.

City Bridge Foundation: to support work with Londoners living with dementia .

Practical Home support:

The £36,327 restricted income is a contribution of participating North West London partners to the first-year costs of Lasting Power of Attorney service (service that will enable Older People to access the support required to develop and register their own LPA).

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

Purposes of designated funds

Social Contact:

A significant legacy was received from a Harrow resident, and was designated for the five year development of a befriending programme in Harrow.

Development Fund:

The balance of the above legacy to be used to support the capacity and capability of the Charity to support its expansion over the next five years. Each year, legacies received by the charity are credited to this fund.

18 Operating lease commitments payable as a lessee

The charity's total future minimum lease payments under non-cancellable operating leases is as follows for each of the following periods

Less than one year One to five years	2023 2022 £ £ 67,500 67,500 106,875 174,375 174,375 241,875 Property	2023 2022 £ £ 67,500 67,500 106,875 174,375 174,375 241,875 Property
	174,375	241,875

19 Clients' money

The charity acts as agents for clients to hold money on their behalf to spend on shopping and the use of the services the charity offers to the public. All expenditure carried out is requested by the client or authorised persons.

The balance held as at the 31 March 2023 in respect of clients' funds totals £1,760 owed to clients (2022: £2,284 owed to clients).

During the year £18,944 (2022: £11,399) was received by the charity from clients and money paid out was £18,420 (2022: £31,678).

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

20 Pensions

SCHEME: TPT Retirement Solutions – The Growth Plan

The company participates in the scheme, a multi-employer scheme which provides benefits to some 638 non-associated participating employers. The scheme is a defined benefit scheme in the UK. It is not possible for the company to obtain sufficient information to enable it to account for the scheme as a defined benefit scheme. Therefore it accounts for the scheme as a defined contribution scheme.

The scheme is classified as a 'last-man standing arrangement'. Therefore the company is potentially liable for other participating employers' obligations if those employers are unable to meet their share of the scheme deficit following withdrawal from the scheme. Participating employers are legally required to meet their share of the scheme deficit on an annuity purchase basis on withdrawal from the scheme.

A full actuarial valuation for the scheme was carried out at 30 September 2020. This valuation showed assets of £800.3m, liabilities of £831.9m and a deficit of £31.6m. To eliminate this funding shortfall, the Trustee has asked the participating employers to pay additional contributions to the scheme as follows:

Deficit contributions From 1 April 2019 to 30 September 2025: £11,243,000 per annum (payable monthly and increasing by 3% each on 1st April)

The recovery plan contributions are allocated to each participating employer in line with their estimated share of the Series 1 and Series 2 scheme liabilities.

Where the scheme is in deficit and where the company has agreed to a deficit funding arrangement the company recognises a liability for this obligation. The amount recognised is the net present value of the deficit reduction contributions payable under the agreement that relates to the deficit. The present value is calculated using the discount rate detailed in these disclosures. The unwinding of the discount rate is recognised as a finance cost.

	2023	2022	2021
	£	£	£
Present value of provision	65	103	380

Age UK Hillingdon, Harrow and Brent

Notes to the financial statements

For the year ended 31 March 2023

20 Pensions (continued)

RECONCILIATION OF OPENING AND CLOSING PROVISIONS

RECONCILIATION OF OPENING AND CLOSING PROVISIONS
	Period Ending	Period Ending
	2023	2022
	£	£
Provision at start of period	103	380
Unwinding of the discount factor (interest expense)	1	2
Deficit contribution paid	(37)	(96)
Remeasurements - impact of any change in assumptions	(2)	(2)
Remeasurements - amendments to the contribution schedule	-	(181)
Provision at end of period	65	103

INCOME AND EXPENDITURE IMPACT

INCOME AND EXPENDITURE IMPACT
		Period Ending	Period
			Ending
		2023	2022
		£	£
Interest expense		1	2
Remeasurements – impact of any change in assumptions		(2)	(2)
Remeasurements – amendments to the contribution schedule		-	(181)
ASSUMPTIONS
	2023	2022	2021
	% per annum	% per annum	% per annum
Rate of discount	5.52	2.35	0.66

The discount rates shown above are the equivalent single discount rates which, when used to discount the future recovery plan contributions due, would give the same results as using a full AA corporate bond yield curve to discount the same recovery plan contributions.

DEFICIT CONTRIBUTIONS SCHEDULE

Year	ending	2023	2022	2021
		£	£	£
Year	1	37	37	96
Year	2	31	37	99
Year	3	-	31	102
Year	4	-	-	87
Year	5	-	-	-
Year	6	-	-	-

The company recognises a liability measured as the present value of the contributions payable that arise from the deficit recovery agreement and the resulting expense in the income and expenditure account i.e. the unwinding of the discount rate as a finance cost in the period in which it arises.

21 Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The liability of each member in the event of winding up is limited to £1.

Age UK Hillingdon, Harrow and Brent

Contents

Reference and administrative information

Reference and administrative information

Trustees’ annual report

Objectives and activities

Purposes and aims

Our Mission

Our Vision

Our Values

Our Aims

Trustees’ annual report

Strategic Objectives

Trustees’ annual report

ACTIVITIES:

1) Information, advice and outreach services

Gateway partnership

Social Prescribing/Wellbeing

Trustees’ annual report

For the year ended 31 March 2023

2) Social Contact

Community Services

3) Practical Home Services

Hospital services

Trustees’ annual report

For the year ended 31 March 2023

Charged for services

Trustees’ annual report

For the year ended 31 March 2023

4) Income generation activities

ACHIEVEMENTS AND PERFORMANCE:

Trustees’ annual report

For the year ended 31 March 2023

1)Information and advice services

Gateway Partnership

Advocacy Services

Adult Carer Services

Young Carer Services

Social Isolation & Loneliness Prevention Service

Social Prescribing Services

Trustees’ annual report

For the year ended 31 March 2023

2) Social Contact

Community Services

3) Practical Home Services

Hospital Services

Hillingdon Hospital

Northwick Park

Buckinghamshire (Stoke Mandeville and Wexham Park)

Ealing Hospital (Winter pressures pilot)

Hillingdon Falls

Trustees’ annual report

Charged for services

PERFORMANCE AGAINST STRATEGIC OBJECTIVES:

1.Provide Information and Advice services to all old people in our area.

2. Target services and interventions to the greatest need.

Trustees’ annual report

3. To pursue strategic alliances to develop service provision and improve efficiency

4. Diversify our income.

Trustees’ annual report

For the year ended 31 March 2023

5. Promote the work of the charity.

6. Measure our performance.

Trustees’ annual report

7. Develop, support and value our staff and volunteers.

Beneficiaries of our services

Trustees’ annual report

Financial review

Income

Expenditure

Trustees’ annual report

Net surplus for the year

Investment Policy

Principal risks and uncertainties

Trustees’ annual report

For the year ended 31 March 2023

Reserves policy and going concern

Trustees’ annual report

Trustees’ annual report