"OFF THE RECORD" YOUTH COUNSELUNG CROYDON IA Company Llmlt•d by Guarnnt•è) ANNUAL REPORT ANO FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2022 Charlty R•91Stra￿On Number 1051144 R•glst•r•d Company Nurn￿r 2987817 AZETS AUDrr SERVICES Charterod Accountants Greytown Hous• 2211227 Hlgh Street Orplnyton K•nt BR6 ONZ OFF THE RECORD" YOUTH COUNSELLING CROYDON (A company Llmltad by Guarantee) CONTENTS Pag• Refe￿nce and Adrninistral￿ D8t8ils ReE￿ ofthe Management Crynrnitle ststutory Audllors. Rew1 20 St8temnt of F[n8￿la1 Athl 23 8alaJK¢ Sha•t 2S St81&￿TrI of Cash Notes lo tho Fln8nd81 St8tomants 27 "OFF THE RECORD" YOUTH COUNSELLING CROYDON {A company Llmlted by Guaranteo) REFERENCE AND ADMINISTRATIVE DETAILS Manag•m•nt Committ•• C￿ene￿da Adu.Aky88rnpc￿g efiydh Kapasi (neè 8hamMII Laura HawJh Bry Kalia Patricia N&am Nic Shoults K•y Management Yen Stort- Chl61 Execulfve Ajlre Caimie Emily Collinsbèar• Stephanie HemarwJ8Z G¢off j(￿08 Lisa MalangL Krr5b Rand Roz Turner.Dr8qe Carolino Da P*lnclpal Addr•88 72 a￿￿78 Road Croydon Swrey CRO 2PR ststutory Audltor Azats Audrt Senrfc•s 2211227 High Street Ckw'ngl Ka)t BR6 ONZ 8•nk8r• s￿tandar UK pk 8BAK4 BrlJ18 Road Merse￿K1# GIR OAA Viryin FAC Jubilee HOLK Goslorth New¢asle U￿￿ Tyn• NE34PL HSBC g wel•￿8Y Road Croydc CR9 2AA "OFF THE RECORD" YOUTH COUNSELLING CROYDON {A company Llmltod by Guarantee) REPORT OF THE MANAGEMENT COMMITTEE Th8 manage￿nI Commlttee have p4ea5ure In preswilbry Ihwr AMual Re￿￿ aThJ Financi81 Staternents for the year ended 31 March 2022. "Off the Record. Youth Counsejling Croy(k*) Is a Wistrred charity Ichaity Number 105114418nd 8 (x)mpaThy Iimtted by guarantee Iccmpany Numbei 29878171. The finanaal stat8rnents have prep8r*l in acC(￿nce wth tt)e 8¢xtyJntiTrJ pol￿￿8 set out in note 1 to the accounts and comply with the th8ty5 trust deed. the Charibes ACJ 2011 and Ac¢thnb"ng snd R8PDrtJ'ng by Charities.. Stslernenl of R8comm8nd8d Practice applubl8 to thathies pr•paring Iheir aCC￿nts in a¢￿)rdance wrth the Financial Reporting Slandard aPF1Ka￿e in the UK and Rewblic ol Iroland puLli%h￿l in ¢ltthr 2019. STRATEGIC REPORT OVERALL VISION "8ulldlw È r￿mpa&S1On6te mentsl health comnxjnty lor childrèn ar￿ young peLple" OBJECTIVES, ACTIVmE8. ACHIV4EMENTS AND PERFORMANCE ON the Record's legal ot48Cts are stat•d ￿ (Xjf MerTr)randum aThJ Arttyss of As￿1811011 8S'. To wnote thg pre8ervatlon and proted¢)n ofgcoj hèallh To undertakts any other c￿"￿8 ar*￿ty The8e objects are rnel th￿Ugh tho dmrity's str8ts9ie alm- lo provkde a broad range cl hwJh qu811ty. salo, a¢c&s$5￿9. last and effective ISAFEI SUPF¢)rt $￿e•S for chikJr•n ￿￿￿9 FWF49. Th• objacts arn fufthaf SUPPOrtad through our Strategic otheciives.. To •nsur• 88f•ty. quality and effe¢tiwne8 To Increasa s&Mce and relevarKe To m4k¥ ¥oNc49 fo¥18nd e￿•8￿10 To strengthen Inieorntitin arKI dev￿l￿n￿l To énsum ¥usloina￿'lity for the 8gew and Through 2021f22 tre ¢harity cfyibThJed to d8lN8r Ils &qtsNished rxya *XMtios and $8Nle•s - CounseMlnglThAgntal H•allh Services (Induding onlire ￿UnsellIng) In the Londcx) BorryJgh5 of Croydon. Sullon and Merton,. Outreach work Iinduding our 818Gk Minority Ethnic Ccfftmunty Devdopment work and wr 'CHRIS' youth wderKe workl., Refugee & Aswurn Seekèr Counadhng Ser¥￿e and the Crtydon YOUNJ Carers SeNce. In Januory 2020, the charity ernbarked on a new aroa ol servlce déllvèry- Mental Heath in S¢h(ds Teams and oil the RocA¥d rth¥ hosts one Scho￿¥. I￿rn in Merton and Iwo in Croydon (hostéd jowilly vthlh Croy(kJn Drw Inl Throughout 2021r22. way in (wr 8eThices *tre d￿l￿re0 continued to be impacted Covid restricti￿5. We rnanaged to keep most ol our buiklings open throughcxJt the year allhw9h often wth fe￿ staff on *te 8nd wilh Covid pr8CaUt￿rO in pl￿. ThL8 was v•y important for those y(￿ng ￿0P1* who 14t un8ble or Un￿llIng to acce￿ help through rtsmote channels. Howaver, also o)nbnved t* offer tel8phfm8. 18Mt-based and V￿90 supsx*1 to those young p8opl8 who still prefer to use tw8 m8dlurns and Ihls ¥AII remaln a pemi￿nI of wr otfer. During the pandemic, we saw a very strong I￿￿aSe in demand lor 0￿1n& suprAIrt. k ￿strict10n$ eased. ther8 was a cl8ar r81urn of r8quests for in- person CA)nlacl instead - a nwrker of ?¢yJm fatwe. ev￿ amorgst th(¥se who regularfy SPeFk1 sonificant iirne onlin8. Throwhout Ihis Fericxj we've eonbnueij to strenglhen rAJr stsff skills and uThJerstsrMling in remote ways of w0￿1n9 and can see the real ￿nefits that a'miyed rn(xJalW aFvo￿ Gqn offer to yourvJ re0￿e. Ywng people have be￿ parbcuL8rfy 5tronyy impacted by Ihe paThJenYc étsruptson to ￿UCation. family str8ss and be￿aVement,. incwsed levels of isdabts) and anxiety. 11 is now being recwJnised that Covid represent$ 8 'genèralional trauma, lor chiklren and young p￿le atwj the mental heath irnplicaUons of Ihese diJlenges will undoubtedly ba èvidènt for many years to 1x)rr￿. Ownand for ￿￿nIal healLh sjprrfjrt is sKJnfficanUy above pre-pJndern￿ levd5 in al our Se￿CeS OFF THE RECORD" YOUTH COUNSELLING CROYt)ON A company Limited by Guarantee) REPORT OF THE MANAGEMENT COMMirrEE and Ihai demand is expected to QY)Ilnue tr¥ w. Reswnding to high demaTh1 is par•culaty difficult when m8ny In our own workforrA hav8 lar*d personal and professio￿ d)alknges OV￿ the last years. We h￿e seen a mud) hlghar th8n usu81 kv81 of staff tumover this year with many stsff ma￿'n9 dedsons abL¥Jt new life dlrect¥Jn5 in the wake of their pandemic experienc88. To buikl on our Cowd learring and to meet the incwsed demand, the charfty is focussed on new ways of workrng Ihat offer immediate and mean1n9￿1 sh¢)rt4emi iniwentions to young people al the polnt of need. Centrd to these Is the development of Thjr r￿1 Fir51 Contact Team ￿11 be rewnsible for initial contsct with all young seeking help from Off Ihe Reccyd. arK1 provwjing 18$t 8nd effe¢lfve respons&s IrKJurti￿ short-term interNenlions, resources and signposting. The team stsrtthj work in the Sutton borough in early 2022 and we have Already seèn very posibve results wth very few young petY￿ 1¢g1ing the need to Wait for 8 counselling inteNention. The tèam 8r• now st8rt.ng to bsY)rk wth Croydon raf8nals. A further davoloprnent in earfy 2022 was the appointment of a tèam of Paer SupFth Workers who bring Iiv8d expan•)ce ol méntsi h8allh into the wNk with young people This has been a hugely pO￿twe (lev&Wment ￿th Pear &pport Wort<Èrs now based in all ow ljorough se￿iCeS and wthln the Firsl Conlact Team offering shorter lem inteNenIi￿a to Ihose wlh las5 negds. Thè $taff in our dired 8ervlt88 togolherwih contrd charty staff such as our admi)Wralor8 and *ènLY mAna9èrs. In 8ddIt￿N 10 thtt pakl siaff te3rn, Off th8 Recth has a strong hlstory of engaglThg v(Atsntaèrs to support our actlwtles IncludiThg volunteer counsellors lusually those Sn the flnal slages of Ihdr ¢ounsèlllng Iralnlngl and 8ctlvty and hornework club volunteer5 within the y￿ThJ Carers Pr4ecL OunNJ the parKJernic our use of vdvnteers was radically reduced as m8ny 8cb.vit￿8 ce88ed 8nd we fell ¢￿Id not provide the 8ppropTr8le I￿81 of support to unqualified staff during p8rK)ds tsl remote working. Some vdunteers have n(w r8¢um6d to wc**ing with the tharity bul w8 ara using th8 changos brought 8tM)Ul by thid to review how we use vdunteers in fvtyjre. ￿Tra¢hala$s, rt ovér the phon8. In Aprfl 2022, 3 naw téam of Peer Suprxjrt WcKkers Were aFpoinl8d lo the charity aThJ wè wèlcomad ona workèr to thè Croydon ieam. The Peer Supwi WorkeTr offer short-t8mi inl8rv8ntions to youro people deemed Sullab￿ and have also offered check In calks and hc*Jlng Ses￿On8 to yOUNd wple waltkna lor CpJJnsdllng. "Il s not Ilke lh& sessk)ns I had teforn. I l••1 tt* s•s$r￿S haye aft)und I￿e sald sc* they feel mor8 industwe.. We are l(M)kJ'ng 8t a furlher Iransmon kj c(xne ¥rith Ihe Imi*iientaJ¢n of ￿r new Flrst CmtaiA le￿ who will take over all 85$essments for Croydon bas*J young and provide s)me ol the short Int￿ventiOnS needed. Thi3 is an important step in ¢ffienng fagt inib81 9￿pp￿ at the wint at young people r8a¢h out to U8 8¢xI will have a big impact on the number of young peopl8 waitin9 fLY courtselling. In lotal. wo had 788 new conlads Irr*n youTha Peop￿ A4YI 2021-Marth 2022, ¥8ry Slmlar to tho prnvious yoarfs 785. Of Ihe new conlacls. 670 aeceptèd for counsdkvJ. and 76 wérè Slill waitin9 for an assgssmenl al tho end ol th8 period. 52 were releffe¢J to ar￿ther aTR serv￿. The service offered 3072 coun$elSrg séssions 10 698 young people during the period. So￿￿￿e to sre8k lo wlk7 listens and hèlps Tr ￿th￿rand. I cavj fix myself t*e8usè (Iha eoun&ello¢ h81ped see a dfflerent way lo 81 mypR)bl8m Acrctss Ihe ￿ar around 22% 123°A last year) ol Thjr d*nts were male and 77% (74% last year) lemale. Pre-covid the proporloTh8 V￿re morè uwaly around 30% male 70% female and V*e're (x)ntinU8 to consider the possible explanatioTrs kn thi5 chan98. The ages of young pewe ac(esslng Co￿nSellI￿￿ is spltt approximatdy 48% aged 14-17. thich shows an increase from last yeals 40%. Approximalely 52% of sW)ing clients were agad 18-25. Thls agaln FLJlnts to the increaslng number of dients from Ihe younger age wup ￿"n9 5ignwsted from c*s p8rtner5hip wthsn the Single Point of Contsct ISPOCI, as wdl as many being swjnposted by other s(yJrces. OFF THE RECORD" YOUTH COUNSELLING CROYDON IA company Limited by Guarantee) REPORT OF THE MANAGEMENT cOMMI￿EE Thls ￿r wa saw only 31%12311 of new ￿ntacts des{￿.￿ng theAwfv8s as White Brit'sh, 30% {2251 descnbed th8mselvos as Blad( African, Blac* Caribbean. 8Lgck Britssh or Blad( other. Around 10% d85cribed themselves as belng Irorn a range ofAswn backg￿ndS. The remainirvJ 29% descriw themsdv8s as being of mixed and other heiTtsge. The rnain issues brwghl to ￿n￿elling contwiue lo be hnxW1238 d￿nIS). FaM￿Y 18sues11531, Self E5teem11451 an(J Depress1¢￿(116). These are the Same k5sues as have been most Iwuenyy pres￿leAy over a nurnber of ye8rs. Tr8um8 ha$ been an issue th8t is rM)w belig wesented more IrequenYy1891. and the numb8r of diènts presonbng with suicid81 thoughts 1871 rernains al&mingly fugh. Theie is also a hgh inckjence of inlnjsivo thoughls 177 diantsl. INoto.- young pocyle usually pra￿t with Ihan on8 *w81. Ag a ehanty we fed that the issu8s of Ir8um8 havé comè ffl￿a to the f¢yo after the pandemiG ￿anY youro p8tsplè havè 8xpari8ncAd t￿re3vements, pethaps most frequenuy havtrvJ Ic6t grandparents. bul many mora hava teen affected by Issues rebled to belng In small space& gra￿1ng %bilh r¢rnote leanlng. iwlalkjn In Ihe absence ol friends and difficull family dyn￿1¢8. The team hes worked hard and have need&Y to ￿ntinuallY adjust to ts latest ￿'sts and ttjms of the pandemic in the portod rel&ted ta tho report. Therts will be mort adiusbments in the ne8r future, 88 we rrove to our now Fir¥l Contod Team mtyJ¢l and l am gratefrjl to ￿ryC￿l8 fe¢thoir corf*i)thn8nl lkn"bility. IThe ¢ouns8110ty the bést part ol rny care,. I have expwytsnced severnl counselbrn and hon88tly, she haa ¢h• I have mg1. Sho mad• tho 8xporionc• so morh 9gsio1 ft•r mg. Mental Health 1ST as part ol th• nat￿)nd1 manta h￿1th m 8L*ools' lnlbats"￿. and in partnershlp Croydon Drop In and SWL CCG. Off thè Recxtrrd has continuèd lo c¢>host a Cfoydon hlental Heatlh Supporf Tearn INIHSTI and expanded lo offer an adthticnal MHST Teplicats'rKJ this SthJC￿re. We now have ts¥o naw ir8lnee Educatlon Welli￿l￿g Prp¢tlts"oners (EWPsl akjngside our qualified EWPS. We are also recnjittng for 8 further qualified ￿¢btIOn￿r to Gcrfnplet* the team. Our MHST ieam has three ￿n¢t￿3, to deliver evidgnctrbased int•Ntsntsons for mild.lo moderate monlal heatth wues. to support thg Scho￿,¥ senior m8nial h•alth ￿ad to dèvdop whdo school approach and to glve tirndy advico ￿ schcd and stsff and vthh •xI•M￿ S￿Ic￿ lo h8lp thikjren an¢J young ￿(3p1a ￿ gat tha nght support. Alongslde thè group and whc48 SL*cd the c￿bIl￿d s8Thitss have SUPFx)tsJ 273 ind'vk1ual ¢hlldren and young pacyle ISJ% male. lem8lel 1,595 6e88im. bl ELUN Obl•¢t1V￿ and A¢Uvlllè8 Ofl the Record's sutt(￿ couns811iro seNc8 has b88n wo¥iding frn8. Cl￿fid¥n11aI cm-tfrona c4Jurfj811irrtJ support to YOU￿ peopk aged 11-25 in Ststion since May 2013. Slnc* Octh8r 2016. lh8 s¢nAc4 has b66n locat￿j at Off The Record's offL*s in Bedd¥n9ton. We ￿rrentlY have referral rrAJI&8 I￿￿0h the Sutlon CAMHS SINJle P￿nI ol A￿$S (for ages 11-171 as part of Sutton Mlhnce contract delfvered in partnw5hlp with s(￿ West London and St George's K4entsl Health Trusl and Jigsaw4u,' and through sdl-referrals (for &3es 11-251 fu￿ed through SWL CCG. We prewOu￿Y hdd 8 weeWy Drop-ln serwce. which operated lor th￿e ￿)UrS on Tuesday afternoons and prov*Jed accéss lo immediate support without the need for an appointsm￿t. ￿en the builjings cl)se¢J due to Cowd-19 in Marth 2020 this face-to-face Drop-ln service was replaced by the Saturday ￿Ppr*I telephore semce and the Monday online DroTrln swtrice. The Saturday Support SeNice Is still in operabcffj aTrJ we continue lo sgrwst yourvJ peOe for imrnediale support while they wait for individual counselling,. Ifthey need extra SUFWI durfng CoJrwlh￿ or ￿en a cxJun8elk)T is on leave: or if they ne8<1 a'tOP-up' once. counselling has finished. As part of our Sutton Allianc& contract we also offer gurwAt to and r2rÈrs rrf wng ￿p19 ￿ 3r8 struggling th sèlf-ham In the form of a tt¥o-part %thslKp. This is Corn￿etety separdte from Ihe th we do with young people, vthose (xjnfidentiality assured. A¢hlov•m•nts and P•rfarniar Last year we 8￿CesS￿l￿ moved frcm a prthinanly paper&sed seThice to e fulty eleGtronic ore when Covid fr￿ t￿Ik￿lDg doswes I￿rdS lh8 end of Marth 2020. This year V** havo o)nthnu￿J to n￿dify improve ujr rernot8 OFF THE RECORD" YOUTH COUNSELLING CROYDON (A company Limited by Guaranteel REPORT OF THE MANAGEMENT COMMirrEE processes and d￿M￿nts. Young p8opk continue to benèltt fr(xn th& inc¥eas8d access c¥)ikins that rwnote working allowed. such as tei8phJn8 aThl Zoom Sessi￿6. Dunng this year therè w8rè 546 young ￿0[￿e th) Te¢ewJ support in th8 Sutton s￿v￿e. 432 young people re￿iVed ongoing eoullselling, 8 2% in(Yea8e C￿ last years figure 1wh.th WÈS 8 f9.5% i[￿￿688￿ the y88r befryel. Access v￿8 th8 seff4elerral pathway has stay8d farty (w8iStent at 49.5%. W8 offer8d 2,384 ongoing cojnsdling seSSK)ns 8nd 218 assessments lup 22% on last year's figutsl. Wè had good ratès ol ongoing counsellmg onoaoèm8nL with 8Y/o of young people ￿ath1Nd 8 pLgnn8d ènding and 8 79°h session attendance rate. 01 the your4J petyle acc8ss•d trKJalrvJ O￿ng￿l￿g. 7fA pro$w￿ wrth anxlaty IS￿8$.. 46% with depressh)n syTrptom8,' 46% famity issues.. 44.5% sdl-85teern Issues.. 420A wilh sthcd Issues,. 41% with pger rotationship Issu85. Other issues presente11 Indude." b)trnsive thwghts 134%)." sell.hami 126.75%)., sleep problems 125%),. suiudal idtsalion 12¥AI. Sadly, and likety 8 reFJJrt of th• pgnderTMC, th8S8 f¥ures are all up on lasl year. parb'culaty anxiety and Intrusivè thoughts. Feedback frcm youNJ peopk aC￿SSed the service indiraiéd Ih•t ￿Y lell list•n&J Io and r8SPéCt8d. Ihal the 8UPP)rt was ol b&n81f¢. 8fKI many ￿re gralefvl lor the provision. "I was given k)ts of strni6gW$ thot wjld help m&, rf I found •tst•Jie8 h8rd Ih&y would offer allemativo slr8t89ieS.' "I w8s Ilstsned 10 wjd Th)t Judged. I had lh8 Supp￿ w￿n l rn81ty n88d•d It my couns8llor wgs Wary .1 f< Ihal thè I lalk8dto kneW￿W to h•* and*¥r4 lo ¥*hal I had to Say.. -1 lsll und8rsl(h>l not As rf il was olw•ys hgr• 4nd 8 ￿cOnd hom• no Jud98m8nt h tho buth*ng.' hay w•rn extr&m•ty $upportwg and Garing whost bohw 8ble lo whal I was going Ihmugh. They also 96￿ m• th8 el>ance lo tso h¢8rf andl*longd ta. Our parenucarer sew.hami Works￿9P3 offer 8 supportwe SP￿ for parentslcarers where Ihey can devp.lop their und•rstandiThJ of aew-ham", expknrn why youTrJ people might hurt themsel￿,. dI￿U$￿ common rnyths and mlscon¢¢ptions about s81f-hann.' and Icx)k 8t c4)mg strateg￿3 and ways to supywxt. Pre¥￿US1Y the?e groups wer8 run in person bijl we l(d( th•7) onto our online rAattom) duo to th4 p8ndern￿. 39 parents attended 5 work3hop programmes in the year. onl￿e, par8nls Slill réwjrt that these vKrfkshcys hèlp them Igel moro Confidènt to $upp(Yt their young person wllh self-harm Ihfough Inrxeasing th￿1 underS12￿lIng and pr0￿dtng them wilh rèsources ￿ support their child. And while they stil value Ihe space lo 'chal' and 'heaf ts experierres of others In 8 8lmil8r srtuabon via the c*at box fvncbon, we hope to sol￿ able lo offer Sn person grw)s #gain lo deepen ttw's p*t of the experier￿e. Yhi8 has been so h•lpful SMT w￿h t￿Id conknu• 8$ s group so we h8lp and $harn and 8UPPOrt on& anotsr." "Jusf want to S8y Ih8nk you ts s•ssions wem re￿ wd i pl8n lo impl8m8nl some ofthe strntegie8 and dèft+ the soofhlng box anclapp" "Nic• to bè 8ble to ￿￿11$8 somo oflhg hol￿¥5 th8tocl6 were broug1* up and dlscus$8d hglplng n78 to fixlcope botler It￿1￿ I f8lt ￿ry￿tened to and valu*dfrom stsrt Felt I gainatl 8 sense of knowledge. (knd lo speak Io St)me0￿ whD is P￿fe$S￿n31 in unLrferst8nding onxiety. I feA è ￿K}￿rapport whgre I was safe to yak aboul snylhing ￿1￿0￿¢ being jtstsd and glven space to do so, no pressurg lo speak. dl ONLINE SERVICES Obltctives and Activiti•s Through our ¢jedIcat￿ ￿Yjre website {¥ww.t81kofflhereconknliie.org}. we provKle free rmline 5enpirKs to young people a9￿ 11.25 in tr)0 L(mdon borLyJghs of Cro￿0￿. Suttcm and AAerton. Our online 5ervKes include online indivKlual ongoing cAwnsdling 1&12 sessK)nsl and a ran9e d online pSYthwth¢at￿￿ ￿￿rkShOpS for young people 8nd parèntsi¢arers on a vanety of￿1beIng topts. OFF THE RECORD" YOUTH COUNSELLING CROYDON IA company Limited by Guaranlee) REPORT OF THE MANAGEMENT COMMrrTEE The online CA)unselllrKJ sèNth allows wng people to ￿e atrKJut their protAems rdthor ttrwn lalking f8¢e-to-f8ce, meaning they can have th6ir counsellir¥J arKI support enbrely c￿lIne. To ¢x)mplimenl this ong-ttrone support. targeted workshops are ddivered. pyowding waclical help and Infomat￿>ts about key issues young Peop￿ might b8 Stwggling th (for éxam￿8, axsm Str05s. slggp. managir%J thr￿9￿ lockdovm and sukwting parenls 8nd carets ￿￿th a (*ild who self-harmsl. A¢hlèv•monts and P•rfomian Foslowng the unprec6dent6d d8mand lor onlin• sèrwem thring the C¢Thd pandem￿, the number of young people regisLenng for Off the Reciyd's online Ser¥￿e over the ccAJr5e of 2021-22 has rebjwed to pre-pandemic levels. In thè last year 554 young peop4e accessed the ￿line plaworm, up frcffi the year prior lo the pand￿nic12019.2O.. 5081 but decreasing frun Ihe Comd ye8e o1202&21 18J)l. Simdarly th8 number of ses&ons offèred to young people122851 was abovg pre-pandomic lovel611932) t*Jt b8lcw 2021-22.8 p88k number812765 With the rap¥d rK8e ol ywnq Kwple ￿ceSsIng OTR'S online SUFQOrt durlng the p8ndtsmt, 8 n8w 'lri8ge' sy81em was Introducad on Awl 2021. This gn8ur43 thal all young pec*￿ regist￿n9 for the get a rapid re8wnse to thwr request lor hèlp. In Iina ¥thh vth81 young pe(ple Bre Ompecli'ng approadhirg an online 8ervice. During triage, each young parson is given one-t<￿￿8 contscl from an 8xp8rianc4d online ¢ounselling practitsoner who ejplains how onlin¢ COLJns81ing works. signpos¢s lo any relevwt s8Th￿&s and also assesses any risk or consrtlerations around thè young rson's suiiablllty forenllne wryk, ensurfng clents are for a service Bnt suitsbb for them. Our targets to rospond to Y￿n0 pèop￿ in a timgty, a¢￿81b￿ and effocts"v• way ￿T¢ fully rn￿ ov¢rthg year and Se￿08 salsfaction remains high, wth 96% of youno 8W88ing thal tha hdp they rocèivad iry8 tha S8Nie8 h8d baèn gotyd and Ihat they wcmjld facommend thg seTrl¢e ￿ a fr*nd tr larnily membei. Furthermore whllsl slighly lè88 eA)unsèllln contracts 4r¥J $8SStw8 delNered in Ihis repuung year. ￿lcOme data stttm thai tho 1ov4s oy dl8tr088 young peop￿ were eyporiencin9 upjn enterTrng the se￿ce We￿ more severe. allhough the nurnber of young peO￿e Ma￿'n9 irnyovemenls in Ih¢ir rn•ntsl h¢alth othccyrw had ir￿ease*j by 5%. A k•y objectiv• of ths or¥ln¥ Cou￿¢M1ng lo ￿able youro peopl8 to ￿￿$9 menral health $oNtes who mlohl othewse not receive any 8UPF￿ ￿ may Slru991è lo att¥nd 1ace-trfa￿ services. The service Iharefore parlicularly targets young people from a BW, Askan or Minonty Ethnt IBAMEI backgrwnd, LG8TQ+ yourg people, young people with disabilities, yourrfJ raroys l&Jk•d aftar childr•n. Ac￿rdInglY, 59% of 0￿1n@ dh8nts C￿M￿ frorn a L*kground thre they do not i¢J&)b"fy as %*fiit6 B￿sh, 3e% ¥Jentify 88 LGBTQ+ lincludln9 5% Identy'rvJ 88 trnng). 7% id•ntyfy as hwrvJ a dIsa￿lty, S kn*r6 youro carérs and 15 wtsr• Leokèd After Children. .1 fell h'sl6Md to w¢¥Ned o)od ad￿ to gel IW fmm young Care￿ (seryrA) 8$ well. Its made m6 I lknnk l $I￿￿d lry andget furtlwhelp rnyd￿ Ico." from my ownseHN. it 1$ onlin•. {h8lps mo 10) 1•01 véry h80rd 8nd understo(xl. The djati￿X has very quKkly b8com8 8 salè pl8ce Wha￿ I can l&1 out my Il>oughls 4wthouÈ leeliry Ix feeltrAJ I￿e Ihey be &¢stened ￿. 181so fhink My couns611or ￿ vory 9o(xY 81 Spolfino tho issuoz whKlJ I reise and Ihinkiftg ahe8d & few tim8s. I w88 shock&Y Ix)wswl on th8 mply even Ihough I wouldnt have tIK)ughÈ thgt some0￿ w0￿dpICk up on th￿. "I have spok6n aboth 8 lot ol Ihings kept to mysaff. I [8811￿(& I h8V8 son￿8 lo t81k to th8 f8Ct Ih81 I'm 8nonyTnous lo open up more- Our onllne ?￿bInar piogrdmmè hgs tsJntinu8d to be powl8rthi8 y•8r and We￿ Inrwrat8d both wely.nars via zoom a8 w￿1 as throu￿1 our onhne platform. There were 212 atteThfjan¢es at our w88kly 'Ke8pin9 c￿neCted. online group and . 125 aiiendantss ai our Ih8m8d workslw vhbth ￿dUd￿j 'ManaJry Anxiaty., 'Manag￿ Low Mixxj.. 'Managino st￿S$', and 'SleÈp Solutions,. In tha year ahead. OTR ￿11 ￿ rTKMng lo a nffiwtethni￿l partnerto SUPFXXt the pro￿s1o￿ of (ytsr b8spokg online counselling platfc￿. Havhg w)￿ed Aegu8na sln(* the pl8fforn's In￿p[lon In 2016, our new tethnlcAI patThers WEB will be takiro over from Awl 2022. Urth (t)nw￿tion ol this transfer, a Si￿lfiCant update lo Ihe online counselllng plaworm wll be delivered In order lo keap pace with thè fdpidly changng technology required to dèliirer safe 8nd saeuT• online SerV￿e$. Thereafter a series ofpwdine develjpmenls. induding Ihe ddivéry ofw(leo and audio fvncbonality. are p18nnwJ for the yearaheaij. OFF THE RECORD" YOUTH COUMSELUNG CROYDON (A company Llmlted by Guarantee) REPORT OF THE PaANAGEMENT cOMMI￿EE Z OUTREAGH SERvices COMMUNITY & OUTREACH TEAM & BAME MENTAL HEALTH COMMUNITY DEVELOPMENT WORK Obi8Ctl¥es and Activiti0S Thè Cornmun¢ty Taam basèd vthhin ¢Jff the have community t1avelopm8nt w￿￿er$ and who support BAME young pewle 99ed O-35 ané *￿rk straiwJi(*lty kn addition to deltverirrfJ deveknpmental int•N8ntiong lrt patharship ￿ryth Croydon 8ME Forum. Oth8r ￿lI88gUeS in thè Ccrnunty Team arg mental hèalth [￿Of￿￿on818, ￿￿n$8}loTS and cA)M￿n￿lY engagernent professkjnals. The Qjmmunty Team as a focus on bthJgSng ihè gap iknvten BAME and marginalised young peorAe vkno stniggkn for a raroe of reasons to access mental h8alth. wallbelng and ¢xJunselling supwt. aur CHRIS ¥¥Y)rk, provldes comrTrJnlty I(￿￿te*j Iherap8Ulk and d8vek)pmèntsi sUp￿rt lo young BAME people ag8d 14- 25, affe￿e￿ by escalatlng irKldenc65 of serioLL8 youth vthn¢* or sudd•n d8aih. Ywng p80ple contscbng CHRIS aro fast-track•d to 8 8AME el￿n¥$￿0r able to re8pcffid flexibly to th8w n••ds. Aehl•v•m•nts ond P•rf¢rrnanc• Th8 Comm￿nity Tèarn h8$ d8velop&J over Ihe Lost ytsaf April 2021. we h8v8 had w colleawes worklng with thè team. some C￿leagU•S moving on and one cdleague maiemity leève. This ch8nge ha$ ￿ant som8 fresh Ido88 and new pieces ol work have b￿7 developad th8t ￿ are tyng to work on new pnorFtsÈ8 and pre¥"èrts. Th8 Community Team wanted to foeLts r•frth'r¥ end rec(￿neC￿ng *ilh eunrnu￿ty partn•rs the borough of Croyd￿. many grassroots organis#litir& have been prolc4Jndly affoclad by CcNhl," sornè do nol exist anymore or have ch8ng8d sionrfrantw in Ihèir ams or si1￿y1 offer Thore was a hugé upts.ek in the nurnber of f8ce-tO•f8ce events from Sep 2021 c￿WardS wlth ori the R￿Ord Invi1￿ Io 8ttend and wesenl at & loi of ydl and to join In avgnts and Ih8m8d weeks that Logacy offer. Having a posibve and acc06sibtg parson al Lggary in¢orp¢yates good mental hedth rnessag8s in Ihar g8nernl soaal and I￿s￿re yOLtth dub se￿￿5. On av8rag8 ther8 are 50 10 120 young paople pr8s8nt at L￿a¢Y du￿ThJ Ihg $8ssion$ ￿ atteThJ. and * nomially eThJage vAlh around 840 of those young Peop￿ in More detal each week. The laam attended t*t) wall￿1n9 days Ic* young &lults in ￿pPorted ac￿mMOda￿On lacilitaied by the NHS Southwast London p3rtnèrship. thase fvvo È¥énis werè great Cpportunit￿￿ lo n8Mvk wth oihar health and wollbeing sarvlcas In Cioydon and the Soulhwi London The asF4ralcffj 1$ th8t these twAme regulw annu81 events for the resKlènts ol Evdve Hou&ng propertu. We have conbnued Io SUPF#Jrt the wcrt of lh8 BAME Bartws N8tw(*k In Croydon an¢Y Mèrton, wa h8v8 amployéd communlty worker c￿6 day a week lo make sure Ihere L8 strength and susialnablllty kn thls qrowj 8nd 10 m8k8 surè O Ihe Record can c*lebraitr the Impacl thal bawbfj￿ h￿fj in Ihgir ￿mmunities. Tiim 'n Grtn 8e￿O￿5 are iK)oked lor summer June and Juty 2022 with ￿fUgee youNJ pecpse BAME youThJ r￿n kn CO￿Unty bcalions linduding Leg8Cy Onside Youth Zone). Tha barbwsk*P work ha8 had s6vèr816xeéllanl pièeè8 of o¢adern￿ and pre88 o)var8gg and OPFrfJtunilie6 lor Ih8 communty wc#knr to speak 8t￿￿1 tho wyk 8inca J*1 2022. In response lo the topics of o)nwn that we ¢(m￿Sta￿ty he8r r8¢sed In th6 b8rb6rshop spac6 suth as the rising cost of Imng, war acr￿ Iho W￿d. knife crime and b8rwernenl. we a￿ in the pr(rAss of ￿￿1￿$￿JnIng a barbershq) podcast with the b8rt)W8 and a group ol ywng peo￿e. Th8 r#Jdcast (for wknlKity in summ8r 20221 TrMII l•atur8 topical discussions filmed in a I￿al barbers￿ to thallenge labc*)s aThJ hdp ncrnialisè cJ)nyèrsations about IT￿￿%81 hg8lth whi18 highliGhling Ihe support availat4e to yc*Jng people across cwoydc￿. Uerton. and SL￿on thrOL￿3h OTR. A$￿TaliOnS for 2022.2023.. Focus on the cc6t•of4Mro oisLs and Ihe Imp&t offfiwwK* on ￿lIbeing and mental health Continue to ffind new Wa￿ to eryBge youNJ petwle Irom dp48rse and rnarginaliwj fx)mmunitles lo L* 8bla to 8cc4ss mental heallh $upwl Devdop new Intewntions to SUFWt ￿n9 pèorjo eround he81th and welt*irwJ, wilh 8 foojs on groupwork Hsghlight import8nco ol intar58etionality for young people and hcm Ihat hdp us dewlop tsrgetsd or now servicès and supwrt for young peO￿e Final￿0 our w)rk hjw OTR e8n SLTrN￿rt s(*kx4k In reS￿￿dIng to Sith•n Lc68 3. REFUGEE & ASYLUM SEEKER COUNseLLING SERVICE obj￿11¥￿¥ and Acti¥l¢le8 The RefibJ8e SeNiee provKlès Ind￿idual ewnsèui￿ and group wNk to Y￿Thj refvgees. 2sWum seekers or for migrants aged 11-25yr5 in CroydTht. Qjunseling is oenerally short4ern and ddwere(J thr￿jgh a rnrAlu¥e ol se&sions offered in schcKJls and colleges 81 Off the Recryd's offKes as this maximises our accessibility for this vulnerable group of ycKJng pecyle. Folk)44ing the lod(dt)wns of the reeAnt Covid pandèrn￿. thè R8lLyee Senrica has r8sumod normal operabons. We ar¢ offering In-person sessions abnuskle Ihe telepFK)ne kbDrk had be￿ doing and cur grrMJp cnnunues In the Young 11 OFF THE RECORD" YOUTH COUNSELLING CROYDON (A company Umited by Guarantee) REPORT OF THE MANAGEMENT COMMITTEE R￿ts You¢h (>oup. Injera Qub and the Fo)tbai ￿￿1. We have aLs0 m8intsined ts hdding call sy3tem so that our young p8ople have regular CL￿taCt while they a￿ on the watbng 11sL The Afgh8n Cris￿ Iijok place in August of 2021 vthh w the w5thdra￿l of the US troops and s6ts• of powar by th8 T8lib8n The Infiux of Afghans lo the UK eswThJ the siluatron had an inpaet on ourserwro In addib.on to tre ifnrnense concwn this ca￿e4 f(￿ th058 in Ihe UK fearing IC￿ thar famili8s or feaiiThJ deFrfJrtaton to Afghanistan. We w612 abl& to tèmp)rarity irtreaso our offer to yourg p80ple tM)th In antJ auoss LoThJon thrtyjgh the willingness of Off The R￿rd staff in other depa￿￿ts. We malnlaln&1 our suprK)rt for new aThfvals, age di5puled people and ￿fiJSed ￿ ¢Jesb"ttrte asylum seekers in our $peci81isl provisK)n within Off the R￿Ord. We have loDJsed on adapb.ng tyjr approach to how we offer 8 culluralty sénsibvè mantsl health provislon, aJdr86slrg the physical, (￿t￿ra1 and psychologlcal bather6 for young mlgrydnts In accessing support We have done thB by exEendirvJ our into c4nmunity arwp8 ¢0 bn'ng a rnenlal health messaoe Into non-$t￿matI56d sett￿95. Achlevomont8 and P•rfomianc• year has te8n a bme of r•-8sta￿*hing our service to njn in the Queerts Rotd bulldlro by godualty brtnglng counselksrs bad( into fac8-l￿face and connecting ￿lIh each othèr. Thè sys18m brought in io accommodate our work from hc￿e has r￿laIn&y in rA8C8. Ggllmg young p80ple every 3 weeks fc* FK)IdirvJ calls and regular check-In$ before being allccated to weekly couwllng. Clients have 8pprecsated being contactsd regu&t1y lo bè kept InfO￿led of their p18ce on Ihe w8rting list 8nd 8180 it bas been Invaluab￿ for us to keep up ￿th 8 (x)hcrt that regularfy gels moved lo dlff•Mni parts of lh¢ County cf changes their phona number. Many young pwle have lound ts18phO￿ coun8elling io eonvonlgnt and firs Inb) thdr Irf• boit•r. Attendance has remain&J h'gb at 72%, Ihis fyur6 tK>)8￿A by young pec¢4e who would find It difficult to attend In parson. t8king adv8nl8ge ol phone 8essws. Our systsm of holding ¢*ll• eThabI￿ us lo reach more young people and reduc8 waiting tirres by prow¢Sng a short cojnsdling inieNonbon. Th¢$¢ been recortled 8$ brief inte￿entionS and pr+th*apy wailiro Ilsi GgIL8. The trfft'ef mtervenlic￿s havo I0￿11￿d 120 whieh, having Started in January ￿th a new member ol slaff and cath8d oui for M hours a weèk until the year end In March 2022, M￿rkS out 10 ba 8 calls pèr wÈak. Pre•lher*py waiting list calls are Iha hokling c811s w¢ make and ale often tonger than the btl•f Int•N•niions. Thésè iotal 91 over the yearwh'th I￿￿kS oui J$ 2 F¢r Referrals ar6 now r•iurning to ihe lèv81 Ihat Wè WCMJkl expecl b8tor8 tha Icckdowns wlh 141 naw ￿taCts. A tot8101146 young peotye rec•ived indivkyual c(yJnsèlllng ¥￿th Ihe reftjgee seryice In the past year. aiant ages ran96d from 12 to 25 years old ￿￿th 63% being aged between 14 and 18 bw'n8 &Jed tetween 19 and 25. Cl*ents can* fforn 12 roport8d differenl countries wtlh Ih8 majority still typ￿IlY LY)ming Irorn Al9￿qnIstan (29%18né Nb8ni8114%18nd also Eritrea ond Vietnam making up thè Othèr svJnrfK8n¢ percentages. 67% of young pecf4• an a&se&yn￿l were a¢x*pt8d for (x)un8elkng and 87% of those seen wall8d18ss than 6 . weeks after ossessrnent for counselling. unl(￿tUnatelY. the wort lor initi81 assessmenl was lon9er with 21% wailing over 18 weeks, ofton éua to f8uIty infonnatKJn at ￿ferra1 and young pèr80n nol a￿ayS being aware of the referral to CA)unsellirrtJ. Other hindrBncss lo starting or engaging a ywng person in counsdling are lan9uage issues, olhor pr8sslng appointThnts In the dient s lrfe suth as &ll¢itc￿ and soclal workers arxl hesitstion in discussing emotional or tr8umatic material. We have adapted our sessions lo be I18xib￿ lo Ihe nee¢Js of the young p&s(x) and therefore we offer fortnightly or 8d-hoe 5é5SK)ns where appropnate. The ￿n1￿ct wlh Croydc*) Council Ihat rater&Y for CrOy￿￿ ca￿ Leavers ethI￿eted in September 2021. so the addition81 ￿unse11ng sessh)ns antj our invdvthnent in 3 01 the S grujps came to an end. We were atle lo maintain our mental health w0￿er n the Inlen aub and Hi118ong Football group. W8 Intend to take thi5 model forward into other settings. where the mental heatth V*DrtEer builds reL91iollships with the ywng people in a non4tigm8tised enMrr)nm&nt to fac#litate engagenEnt ¥Alh counselling (w •nat48 grèatsr awar8ness of rll8nlal wall-boing. Follo￿ng the merger of th)hn Ruskin ColegE WI￿ Reigate co18￿, there was 8n extended pause in Ihe delivery of our on-8i¢8 rx)un$81Iing offer. FOrt￿ate￿, in the last COUK4e of rTK)nths. John Ruskin Col*e have been in contact wrth OTR to beg'n disc￿￿8 for resuming serweos. Ow long-siarKliw Young Rryjts partnership C4)niinues to te suttessful ¥￿th our Ixmjnsellor provKJing drop-in cxjunselling at the'hub, weekly youth group. The cwnselly ￿ltinUed to delNeT telephone sessK)ns for some WK)nths until the etxl of 12 OFF THE RECORD" YOUTH COUNSELLING CROYDON {A Company Limitod by Guarantee) REPORT OF THE PAANAGEMENT COmpAr￿EE 2021 but then inyrson sgsstons %%ere resumed at thè start of 2022 an¢J have l*en in pla￿ ever sinc£. Thi8 has been of huge benefit for lh8 young pecyle to see the wjnsdlor at the hub and to devek]p a rd8tionslvp with her. Cli8nts h8ve ¢ommented that the counselino servth is of huge value to them. One young man 88kJ that ￿ realy folt under5tcrAI and il w&s, to $L¥n8￿ to t81k lo. who list8n8 to Anoth8r8rDk6 of h¢8 ¢wnselkN. saying you am 8 W￿lp8￿)n. You have helped Tr￿.. And a young man's CAynm8nts fdlowiNJ his o)ur*lliThJ were,. "fm dolng gre&¢ ltre got a ond wu*ing full time. I w8nt lo thank you lora11￿￿1 support, I rèallydo appreciato IÈ.. 4. YOUNG CARERS. SERVICE Obl•ctlv•8 & Actlvttlas Th8 Youno C8Mrs SeN¢e a free aThJ friendly seNc8, offering support to Y￿n9 peoe aged 7-25, cgrfng for someon wth a phweal di5alxlity, men181 health issue. long4erm rthy8i¢81 illress. l&aming difficulty or lor dryg and alcohol dependancy. The seNscè off8rs 8s5e88rnenL raspite. 8nd èducabonal. ernotiono18ThJ social S￿p￿)rt to children and yourvJ peop￿. The team offer cg98work aimèd al r8ducww the Off￿ of hamifrjl caring and onabl￿O young eaw to bulld th8lr aspirations. lo havè posthè meNl81 l*aNh and healthy and fijlfil Iheir p)tontial ￿YOnd thdr ¢8￿n9 rolo. The Young C8r8rs Sthcè i4 ¥t8ff8d by 8 mulbd19QF41nary t••n 18 co4orated wth tsthèr ¢or&r$ 8orvlces in Ih Carers Support Centr8 in e•nlral Croydon. Aehlev•m•nts a P•rfty7n8n At the end of March 2022 I1￿re 792 yourvJ ￿e1$ and youtrYJ adult earers reglstor•J vAth tho s8Thic8. Therè wwo 164 refe¢Tals Sn this pefttsy, Ihis is a huge In￿aSe from 2020-21. Referr8ts t￿an to Incre￿ once sthooL8 wèra badl more sutr*lantlalty ￿l￿o¥¥d 8nd parbcJJL¥ly from the ol Marth 2021. 120 young carers wèrg acce.pted into the 5ervir* cornpared lo 78 in 202￿21 whKh is another huga iner6as8. W8 also Bigned out a slgnffieanl number of young adult carèrs during the s¥ne perk)d who rÈ8thed the Aga nl 26. All were *ther signod out ￿thOut addilj'onal suprmjtl lat thwr reque511 c¢ 5vJnpc6bJ to Co￿r3 thfomation se￿c￿ loradult carets asse8sm8nts. 89% 01 ass•ssm&nts tsynpkntod *ilhin thè 8-vMk poriod, thls is a positive in¢rea88 from 1> y88r and i8 likdy because the assessment wother has over the lasl year been th.ng thma days 8 week Irtst8ad ol two. This means we have also streamlined and e(lited the referral and assessmenl proce&8 to Improv8 cornmunication wth familiés and other professionals Invofved with ts familie8. Partlcular ISS￿ and Ihgmos that Ihe cxrprs team haw highlwJhW cN6r thè last year ir*Jude.' Youro caFerJ ¥truoJing to reium to *Jucatk)n follrywng learnlng from hom cknring lockdoM)s Mentsl health (letenC￿al￿)n ￿use ofthe itnpad of Cowd and Isolatic￿ over Ihe past iwo plus years The inabilty to celebrate imFx)rt8nt transtth wJint5 orth11d￿ and adLlesc8nc8 and 18¢k ol opKx)rtunlty to be independent a5 8 ywng aduli ca￿r Drfficulty in pKtunng the futwe as an a¢Jde5cent or adult Financial strug￿$ wtthin families and Ihe stress Ihat young rarers can see fLY thair parentslcaraTsJthemselves Young c8rer5 freedc*n in id￿tity, expressing thèir reed to te and idèntifibd with other monikers or gondg 13 OFF THE RECORD" YOUTH COUNSELLING CROYDON (A company LIMlted by Guaranlee) REPORT OF THE MANAGEMENT COMMtrrEE The Servlce off¢rs a number of dlff*rent ways for young cafers an¢J th61rfamlty m•mb8rs to engage: ort. Indmdual suprth sesgo)s offer IJediG4ted tirn8 for young carers to raise eoncems and gain supwt from young Ca￿T$ staff. There are 1..1 woikers specjalisms in N*ntal heallh and wellbeing, education and young adult C8r8rs118-25 yrs ddl. InteNentions moved bac* 10 la￿ to gradually frcffi May 2021 after sthools wenl back to In pwscn fTOrn April 2021. Fa￿ to face interventic￿$ at the beg"nning of the fin8n¢i81 year we a prctess of worf(Ing how they COLrfd be manag&l safely and in line with govemmeni guh4ance al Ihe time to protect yOUtrVJ ¢8rer8 and staff but these gradually becarne the rK)rrn and what carers eX￿t trom ojr swweè. Wé now only offer Online or p￿)n appointments when speeJfieAlly requèsièd ty young peorAe or %then ColeagU￿(MINg people arè un8bl8 to b8 in school due to isolatson. There have been 464 edLKation interventhons 177 young peoje," 578 mental health inlerventK)ns th 209 ytyjng p￿1P10.. 110 art and Flay therapy 8888k)ro Sg yourvJ people" and young adult carers IntèNenb"ons wlth 433 young aduts. cyjr exten￿Ve rol￿te wogram is a key cunwThnt cl our Try￿ and a¢t'viti0s tsk? F48Cg throughoul scho)I holidays, there 8re also hoc gityjp se53v￿S Itr young ¢3rers young adull rareTS facllitaled by partner organlgabtins or the your#J ¢arer8 team. In July and Aug 2021, we offered 8 full In-person summer holiday programrne an¢J committed to thst ovèr the Oct hav twm, Chnstsm88, Fèb ham t￿n and Eagter. b) iotal over thè lour holiday8 ther8 wer6 344 Indfviéuals who att8nded 106 rosyt• %lMbas (626 attond8n¢esl. This is 8 fantasb"c tumaround In farnilies fgèllng w)fit*ni thai R is safe lor yDung carers to attend face-l￿th trips as Iha r8sFdla Is 50 irnportant lor Ihem. In partnership wth Stanley Arts LorKlon (South Nor￿) and Ptrtile Panlo we were also at)le io offar 39 freè Panio ickèis to a speGthG8IIy odapled arKI 8cCe&*￿e Panlo whKh got rave reV￿S from lamslies, pat&"¢)Jlarly as young carers f&wnille8 frequently struggla finanGo1ty to attend 8uth 88￿8c￿81 events 0$ a famity. Thera eutbc su '. art & Oay thèrapbl prO￿deS sessbjns to trflm•y ao&l youno cafers In S&￿)0L%, These sesslons are CNGkl1 lo y¢)Jng &4r4rs who rnay find it diffDJlt to Wl Ih&ir Inlo words. From AprilQuly 2021 the arl an F4ay therapist contsnued to wcfk onlino prowding P￿￿e ond thernpeutK Interventions. Frorn September 2021 all art and play therapy sss*tsFts have roturned to face to f8¢x. fc¢us￿ on pTrmary 8ged youry carers. S¢hods h0Va wdccwnod this retum havè h*1 exc*lknt18k8vUP fr(rfn fa￿11&S thii ol working wlh young ¢8￿r8. in 8ddttlon to our dired ￿1h ywng cartrrn and Ihatr farnili88, the servi¢e dellvered sÈveral workshops for profesgonaL8 Th8s8 s8ss•Jn5 have Started io be requestad moro again and we havg dellv¥8d lo New Addington Pathfinders,. My Ermls ICVAI partThetship.' Oasis Cc4Jlsdon," R•gal8 C￿￿8,. 8nd Coul3don Cdlege. The outreach ih81 the leam do scho(As 8nd c(41eges ￿ helpful In raL8ing awarènèss, p8rticul8rly as youna carers have be￿ less Iikety lo roium to Sc￿￿lS Idlti￿ng kjckdowns as e￿￿￿Ced ChI￿ren'S Commlssioner for Er¥Jland 8t8t8rnenl in Jan 2022. A8plrntlons for 2022-23: More vanety of partnershiFYts and gr￿P WO￿ cpportunib8s for young ¢8rer5 Continue to improve tha rgvi8w and evaluation Pr￿$5 ￿1h young c8rers lribule ¢0 and infiuonca thè Carers Stra1￿ mIeWv￿ partnw organisati(ns and Crwjon Coundl Publlsh the fovwj Vdcas. r8POrt on yQLry carers •xpori8nc*8 duriryj loc*down STATEMENT ON PUBUC BENEFIT The obl8Cltves and acbwDes, 8ThJ ach6evement and perfi)mwn¢e sedlons of this rwrt dearfy set Dut the actwilias ¥¥h￿h the charily undertakes for the wbl¢c ￿nefit. The Man￿￿1 Commillee confim that they have ¢cffipl*LI ￿th Iha duty in section 4 of the Charib&ry Act 2011 to habe due regard to public benefil gwhjarte ￿b￿the￿ the Commlssion In d8tormlnirKJ thè actNtti8s undwlaken by the tharty. RISK MANAGEMENT Th8 Manag8rn8nl C(Mnmitt88 aclthiely rgview tho rnajor risks whith th8 ¢*arity fa￿ on a wular bg515 and ha5 &st8blishèd systems to mrfig81e those risks ￿l￿{Jo)g rewts to ma￿￿Jement Committee ft*etings against an 8greed nsk reglsièr. Thè risk r8gisiÈr Substant￿1￿ expanded in 2020 10 Includè (￿SIderdt￿)D of risks arising from Covid-19 pandemK. Folkjwng the erKJir¥J d Covkl regulab￿s. ¢l)ese risks have latg8ty now been rwlloved frum the register. Some ofthe key ri3ks kept under regular remew are.. 14 OFF THE RECORD" YOUTH COUNSELLING CROYDON IA company Lirnited by Guarantee) REPORT OF THE MANAGEMENT COMM[￿EE Financial- tre risk of loss of fundirKJ thr(kNJh n(x)4enfftl of grantslcontraus.. overoxpendrture through lack of Iinanaal control", fraud", ptstential fulure VATI tsx liatm'lity. llsk is managed through robusuy irnplemèn18d finanual prO￿dureS overseen by the Treasurer and Finance Committ88.' mr￿thty cashflow and quarterly management account5 presented to lh6 Trus￿6 Board,. profèssiona VATI lax advth., fraud respcffi8e Fdan,. and by maintaining a sufficient level ol reseNes to safeguard the charity in the evenl of adverse L￿ndIt￿$. Cllnl¢d - the d)arfty works with vulnorat4• ￿ng pWe in Ihe aw of heaNh. Risks Ind￿ dients hami5 Ihgrnsglves or others.. deienoralion in mentsl healih." stress kvals for slaff.. stsff feel￿9 und88r 8bout polic￿$ and procédures. This risk is managed Ihrough regular din*¢aUc4sewor* supamsion for staff in Ine with prof8ssJonal guidar nd robust risk and safeguar¢Jino training and Pro￿dUres. Ad￿rt￿n31 Irainlng and was produC￿d duriro th8 Covld pandemlc to equip staff lor dd1veri￿ dintsl thr￿jgh 1dep￿e Mdeo as a respLYtse lo ￿rnOte working. Slmg recrullmenl wactices ta￿et hvdh quality dini¢81 sl8ff i￿￿dIng mand810ry videos whereby a mcck exern￿e ol a ¢￿Unselo￿8 work Is recorded and thitiwtd. st•ff are required to att8TrJ annual safeguafding tralning. Pr wl$ks in¢hJde HeaNh & Safety breaC$￿S wlhln mantainèd prèmisès ¢rèatinu potènb'81 risks to staff or servlce users and risk of litwjabon. fina￿181 risks frun costs ol building maini&nancè & upkeèp, c818strophlo evenls e.g. firethood making L￿0 ￿ more buldiTrJ unw58Ne. These risks are Man￿ed by having 8 He81th & Safety Officer In plac4. ragular H•allh & Salèly ¢h8ths & nsk 888e&ynemts. routine maIntenAn￿ of key faciliti"&3 inc. fire Safety. A buslnass continuty plan 1$ In pla￿ wilh provisic￿$ to dea vthh loss ol Iwllding vseffaolitiw ¥thich was activatod when Covld-19 causéd the dc6we ol 311 offi￿. FINANCIAL Review Ourlng ￿r Off Ihe rKwed Ir￿ tolalling £2,328.321 12021.. £1,748.8881. Expenditure lol8118d £1,960.05712021". £1,743,947). Thè net rn￿ment in fuThJs for Ihe year 18 4 of £368.264 12021.. É4.9411. Th5B rasull•J In iotal funds 8131 March 2022 01 £1.153.027 {2021'. £784,763). Our prncipal fundlng 80LWC•8 ￿ thk8 year w•r•.' SWL CCG Icroydon, Sutton and Mertcffl PLqc81'. London Borwh ol croyd¢￿', Lond￿ BOr￿Jgh of Sutton.. Comk Rellal,. W+rnbl8don Foundatson. H•allh Educatsjn ETral￿d. R•••rvo8 Poll¢y Ofl the RecK)rd's general vnrestrlcled reteThts rg)res•nt fuThJs of the tharfty that are freety availabla, &xdu¢JiThJ d8&gnat6d funds and r8Strict8d funds. The Reserves Pdicy, is rgvigwed by Ihe Managwnenl Ccffnffllltefj 8nnu8ly. ThL8 Ststes ¢hat Off lh8 Rwxjrd holds r&8erves lor the fo1th￿ng PLWPOS•S'. I To 8id cgsh-now m8n898m8nt- To f8Lylrtale effectNe rash manba8Th*nt as expendrture can sometimés prttèdè r6edptOf￿ ¢c¥resk¥mthng irtom8. h4JdtKffialty, to mthgate ag8lrnst dew in fvnding. bl To cover unfDrnse&n •xp8ftdKm%- To me¥t urexpethj opw8t*)nal that may ac￿MUlate thmughoul the c) To provlde transthon81 ltsnthn9- To ￿d? tr8wIiLwI f￿jry for pr(Ydf8mmes Wh￿ 8uffer a short-term shortfall In lund& dl To faclllt816 plogrnnb￿ ckx8ixw- To wpkK¥t the orderfy of on8 (* morB KYryJfdmrngs wh￿h 8re being dc6ed ¢Jovm or forwhth luiure furKIB have rK)I been se0￿J. el For futu￿ plbnned e￿IK111￿￿- To SUF¥)Crft rAann￿ cx)miilments w designations Ihal cannot be mèt by fu￿re h)c(xne alon8. 15 OFF THE RECORD" YOUTH COUNSELLING CROYDON (A company Limited by Guarantee) REPORT OF THE MANAGEMENT COMMirrEE The tsrget level ol reserves Is by the Managem￿1 Comr￿ttee y88r8s part of the 8nrwal budget prO¢￿S takin9 Inlo tccount". 81 The fore(%st in(%)rne and eyndAure Ihe comiw budgetary ￿riod and 8ny malerlal ue)cartainlia$ in those projethons. b) The pattem of I￿¢m• aThJ exp&idituo frjr th8 forthcornirwJ lx￿98￿ry wiod, partscular attentbn gfven lo prcgrarnmes where fuThJirg Ss h arréarn d0Xp￿d￿rO. c) Off I￿ Records and Operats¢￿al ￿en$ for the comirvJ tsjdgetsry period and ICK future years. This 8hould indud8 an an8￿* ol material hJbJr& 6X￿nditUreS ￿n01 be met by future incL)me of thal s>9ri0d l•.g. naw IT c￿Mmitmants1 For the 2022123 budgetary wiod tha charfty fis alm•w for a tsrgtst raTrJe of 4-5 months operating casts Icurrenuy approxirnat8ly £845,(W- £1,055,0￿) of ￿lestr1thd reswves. Th¢ cuffontlgvel of reserves 15 troadty on tsrget wtth the staiad ranga. Total general unrestrfcted lund$ at 31 M8rch 2022 are £¥21.08S {2021.' £602.1841. deslgnaled fijnds were £228,672 12021.. £178,672) and r¢slri¢led funds £3,27112021 £3.9071. This is cnn$idered adeipjale as the monthly expendlture of the chority Is relalfvdy at8bb. ttnd we rrtTr¥ hov¢ wwificant rxnlracls a rnngtr of ftmderd. Included Sn deslgnated 8re the ffix•J 8Wi kjnds. The property asset Is not aval&b￿ to sFend as th& Charfty operates from ts premises. PLANS FOR FUTURE PERIODS A8 already acknowledged, th• way in have delw8ithJ our setvices tsyor thtr last kn years has been fvndarnenlally impacted by Cow"d reslnctsong &nd Iho major challenge8 that have been faced by young peoplo and our staff team. The posl.pandemic levaLs of demand hav• ￿an heralded as a 'tsvrngmi' of ne8d which VAII have hwJè ImpafAS ￿ 8ll mènlal he8llh serwces for years to come. Ofl the Rècord staff SerWc￿ have risen lo the challenge. We'T8 now working wlh m(yg ywng pg)ple every ￿ek than 8￿r In our hlst(wy bul al the 5am¢ tlTh are Jooklng lo keep Innov•llng •nd buildlty on th* I￿￿ng Ihal Covl¢J demanded. Thé dev8lopm8nt of our Flrst Conts(X Tè8m ané cwr Peer Supw1 Wop*ers are tKJth éx8mplés of tri81ling nèw ways of wcrfklng lo dallvèr fast, holksik and effecttve respor6es to yourvJ Fwle. ke8plng yotsng peo￿¢.$ n90d$ and 81 the centre of an we do. These new responses are part of a t¥oader god lo bling gteal81 Inl8gr*ion aciK)$5 our servi(Ys and boroughs maxlmising ihe skills and capacriy of our 918ff. Al the same time, we rec03n￿8 Ihe burden our $18ff have fatèd over Ihe pandemic. AJI have ￿ntInUed to across Ihe whole pariod with extr80rdinary commitment and flexibilrty 8nd we re tommitled to maktTrg SU￿ th6t also pay 8tt8ntrJn to their n*Ys. We h&ld 8 5t8lf party in Jun8 and wholè chanty evenl kn JU￿ vhlth Incorporalad ￿pOrtUn￿e5 to 9￿￿1188. rè-conwt and have aC￿S to wellbeir treatments. Siaff188ve is 868ential io re4)arge batleries arKI bE're d80 mSndfiJl of the èmèrging w88ur8s from the cost of Ilving crisis. Our Outreach and Communtty is a key prKJrity for oir the Rerord over Ihe next ye8r as this was ￿verelY irnpacted by loc*¢Jown resiriGlions. In 2022123, we want to focLLS on re.engaging wrth l(ral communities and ￿￿th young people In the community. This wll irK4ude re4nergising the knDrk of our 'CHRIS' Cr￿ng bmount of lh8 tar¥Jibl8 fixed assets, and note e. ft*ihe useful ecLYK)rThc INes f